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AGING <br /> AGING <br /> Revisions to referral process, forms and training to outside agencies also <br /> resulted in new referrals to the ADRC. <br /> • 3.3: Provide relevant person-centered information, assistance, referrals, and <br /> options counseling to consumers requesting services through the ADRC. <br /> About 150 referrals were completed by the ADRC for Kupuna Care Services <br /> and Legal Aid support during the past six months. The ADRC provided <br /> information and assistance through in-person and phone connections 1,517 <br /> times. 202 Option Counseling sessions were completed during the last six <br /> months. <br /> 4. Live with Dignity: Enabling older adults and people with disabilities to live within <br /> the community with dignity through home and community-based services. <br /> • 4.1: Provide effective home-based services via case management <br /> Due to the COVID-19 pandemic,HCOA implemented enhanced safety <br /> guidelines for Case Managers servicing clients in our Kupuna Care program. <br /> Case Managers were provided PPE to help mitigate exposure risk for <br /> themselves as well as clients. HCOA continues to work collaboratively with a <br /> contracted case management agency to address service capacity issues and <br /> employee shortages. HCOA contracted an in-house Case Manager to provide <br /> services to Kupuna in West Hawai`i who were waitlisted as a result of these <br /> issues with the contracted vendor. Additionally,HCOA requested an <br /> emergency procurement to increase access to case management services for <br /> eligible Kupuna Care clients. These actions will help enable Kupuna to <br /> receive much needed services in a timely manner and live within the <br /> community safely and with dignity. Despite these challenges over the last six <br /> months of 2020,we were able to provide over 2,000 hours of case <br /> management services throughout the County. <br /> • 4.2: Provide active support for family caregivers through training, annual <br /> conferences, respite, counseling, and informational materials. <br /> The Office of Aging (HCOA) provides a monthly newsletter to over 500 <br /> caregivers throughout the County. This newsletter provided tips to avoid <br /> burnout and improve the health and safety of caregivers. <br /> The ADRC staff was featured in a virtual presentation for caregivers <br /> Six Month Progress Report on Program Objectives for FY 2020-21 4 <br />