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Hardware and Software Lifecycle Management 1. Upgrades and Replacements (Status: In Process) Recommendation: Recommended that DIT establish an if asset manager position to manage the County's IT assets and implement a plan to develop a one through five year financial forecast of hardware and software upgrades and replacements for each of the departments by analyzing the historical information on the County's IT environment, current trends and future needs. While the County has implemented several procedures to better manage IT assets, to fully meet industry best practices and improve the process of upgrading and replacing computers and laptops, the IT asset manager should implement a plan to take ownership of all IT assets. Response: An IT asset management position was recommended in the November 12, 2015 audit and is being recommended again in the November 30, 2020 audit. In the November 12, 2015 audit report, management of hardware and software lifecycle, inventory, financial and security procedures were compared against the Best Practices Library published by the International Association of Information Technology Asset Managers. Managing Information Technology assets across the County is an important issue that must be addressed. In order to manage the overall life cycle of these assets, the finances, inventory, and contractual/risk management responsibilities are required. The IT Asset Manager (ITAM) will have many different roles to play. They will be not only short term,but long-term goals. The position will also introduce best practices that provide value to the County as a whole. The simplest way to summarize the importance of this role is with the saying, "If you are not managing your technology, you are not managing your business."By Dr. Barbara Rembiesa. While DIT moves towards investigating the ITAM position, questions still need to be answered, such as: • Will the ITAM be financially responsible for missing assets, when this position does not have total physical accountability for assets? • As technology moves forward with mobile technology, how will asset control account for equipment which are routinely moving? • Will inventory auditing be conducted in tandem or asynchronous from yearly and administrative audits? 2. Purchase Request and Approval (Status: In Process) Recommendation: Recommended that DIT implement a policy to maintain an approved software listing and communicate the risks to the departments. The policy should include an annual review of the listing to ensure that software listed is still relevant and does not pose a security concern to the County. A review process should be implemented to respond to requests for software titles that are not currently in the supported software listing. Response: DIT does manage a list of approved and unapproved software listing. It is agreed that a policy should be created to address baseline standards for the review process of software. County of Hawaii is an Equal Opportunity Provider and Employer. IT Asset Management Follow-up Audit Department Response 115