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Conclusion <br /> We commend the Mass Transit Agency for their efforts to improve cash handling practices over <br /> share-ride, curb-to-curb, and non-fixed bus services for the County of Hawaii. To further <br /> strengthen internal controls over the cash handling process, we've identified some opportunities. <br /> MTA should continue to remediate remaining recommendations and address the following: <br /> Partially Implemented <br /> 1.1 Continue to order new buses with updated electronic fare boxes <br /> 2.1 Prioritize documentation and enforcement of their internal cash handling controls <br /> 3.6 Continue to enhance and maintain their video systems <br /> 4.1 Implement controls to further establish segregation of duties <br /> 5.2 Develop and implement ongoing management monitoring of processes <br /> 8.1 Continue to update procedures and ensure consistency <br /> 9.6 Continue to consistently track and reconcile ridership <br /> Not Implemented <br /> 5.1 Develop and implement management reconciliation for cash handling processes <br /> Fully Implemented <br /> We also commend Mass Transit Agency (MTA) for fully implementing 14 recommendations in <br /> areas such as: <br /> • Ensuring valuables received are deposited timely <br /> • Check endorsements are performed upon receipt <br /> • Valuables are locked in secure locations <br /> • MTA management develops and maintains analytical procedures and performs financial <br /> relationship analysis <br /> • MTA conducts surprise cash counts and follows up on any issues <br /> • All pre-numbered taxi coupons, licenses and receipts are tracked for consecutiveness and <br /> completeness <br /> • Contracts are appropriately tracked <br /> • MTA ensures staff are trained in all aspects of their primary and secondary assignments <br /> • MTA also ensures bus drivers receive ongoing training as changes occur <br /> • Management maintains public facing information, materials, and documentation, to ensure <br /> they are informed of any changes via their website, order forms and related documentation <br /> • Management ensures there are trained backups for staff who are out of the office <br /> • Account Clerks ensure that financial paperwork for the Treasury is appropriately <br /> completed and managed timely <br /> 4 1 Executive Summary <br />