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Provide Training <br /> Condition and Cause <br /> Employees who handled revenue were not continuously trained. <br /> Effect of the Condition <br /> Unclear and outdated written policies and procedures resulted in inefficiencies and frustrations <br /> among staff and management. <br /> Recommendation 7 <br /> "We recommend the Department of Water Supply management provide ongoing cash handling <br /> and internal controls training for all DWS employees who handle revenue." <br /> Department Action <br /> To meet this recommendation, cash receipts training was provided during orientation by a <br /> supervisor. In Fall 2019, staff received training on the new customer service and billing system <br /> (Northstar CIS). Staff also receives continuous on-the-job training. <br /> Audit Activity <br /> To verify status, we reviewed training material, corroborated with staff, and found although staff <br /> had individual desk procedures, staff should be provided ongoing training when policies and <br /> procedures have been updated to ensure they understand and are consistently applied. <br /> Status: Implemented <br /> Status of Recommendations 1 14 <br />