COM 0989.000 2020-2022 - Laserfiche WebLink

Home

Table of Contents Executive Summary ...............................................................................1 AboutUs .................................................................................................5 Chapter 1 Introduction Objective.........................................................................................6 Scope and Methodology.................................................................6 Definitions.......................................................................................8 Background ................................................................................10 Noteworthy Achievements ..........................................................11 Audit Results Chapter 2 General Approaches to Collection Overview.....................................................................................12 Five Main Actions a Municipality Might Take...............................13 Table 1: Community Goals ...........................................................14 Best Practices for Tax Collection Programs................................15 Chapter 3 Division Performance Historical Performance................................................................16 Industry Performance Standards (IAAO).....................................17 RPT Performance Metrics...........................................................18 Recommendation 1: Key Performance Indicators .......................19 Chapter 4 Delinquent Debt and Collection Practices In-State Debt...............................................................................20 AllDebt.......................................................................................21 DataAnalysis..............................................................................23 Timelines ....................................................................................25 Chapter 5 Active Parcels.....................................................................27 Recommendation 2: Payment Arrangements..............................29 Recommendation 3: Owner Exemption.......................................31 Chapter 6 Government Parcels ..........................................................32