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ADDITIONAL CONSIDERATIONS <br /> Vehicle Registration and Licensing (VRL) <br /> RECOMMENDATIONS: <br /> 1. Clarify web site information regarding renewal of REAL ID Gold Star driver's licenses <br /> 2. Consider new IT position <br /> 3. Evaluate increase in vehicle registration fees <br /> EVALUATION: <br /> Repeat documentation is not required for driver license renewal if the information is the same as <br /> provided in-person during a previous issuance of a REAL ID Gold Star Hawai`i driver's license. <br /> VRL staff are supposed to accept REAL ID licenses if there are no changes.New or additional <br /> documents will be required if there is a difference in names or other key data since the REAL ID <br /> was issued.New photos are still required, and applicants are advised to bring confirming <br /> documents just in case. This procedure should be clarified on the County's website. <br /> VRL had(as of late August) 9 vacancies in Kona(1-5 year turnover), 2 in Hilo. This, combined <br /> with vacation and sick leave, creates delays and limited response to public inquiries. Difficult to <br /> hire new employees. Need dedicated phone answerers, greeters. Main concern -website changes <br /> are difficult, time consuming for staff, lack of training, and knowledge. IT helps as much as <br /> possible,but a designated IT specialist in VRL would improve public service. <br /> Hawai`i County fees are lowest in the State. Vehicle registration fees could be raised. <br /> ADDITIONAL INFORMATION: <br /> Nation-wide security rules resulting from the 9/11 attack require permanent driver's license <br /> issuing facilities to have special area access security and equipment which would be too costly to <br /> upgrade Hawai`i County offices. County instead issues temporary licenses, then all applications, <br /> tests, documents and photos taken by the County are scanned and electronically"uploaded"to a <br /> server. Permanent licenses are then processedand mailed directly to applicants. <br /> Licenses can be renewed only by mail following procedures on the County's web site if a <br /> medical report and certificate of eye exam is provided in lieu of testing at a County facility. A <br /> new State-to-State system is coming soon to improve and expedite data exchange and minimize <br /> duplication. <br /> 32 <br /> 2022 Cost of Government Commission—County of Hawai'i -Final Report <br />