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Taking Care of Your Home
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Ann Peterson
Virginia Isbell
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BENJAMIN J.CAYETANO et. S.R. VAMAOA
GOVEPNOR s~4~~~~ ?XECUTIVE DIRECTOR
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~ SHARYNL MIYASHIRO
DEPUTY E%ECUTIVE DIRECTOR
STATE OF HAWAII
DEPARTMENT OF HUMAN SERVICES
HAWAII HOUSING AUTHORITY FAX: I6D61 S32-6070
IN REPLY REFER TO:
- P. O. BOX 17907
HONOLULU, HAWAII 96617 98: P 10~~4
February 11, 1998
Dear Resident:
Thank you very much for participating in the resident meetir•,g heated by the
Hawaii Housing Authority (HHA) on February 6, 1998. I enjoyed listening to your
concerns and the opportunity to meet with you.
The results of HHA's survey project have been compiled and are currently being
evaluated. I am concerned about your perception that there is a lack of respect and
regard for the community by our management company. The Authority has held
subsequent meetings with the president of Urban Real Estate Company to share these
concerns noted in the survey. The Authority has also expressed to Urban Real Estate
Company a desire for the management to have greater visibility on the project sites, as
well as improve communications in the area of service. Within the next two months, the
Authority expects positive actions to occur.
We are making concerted efforts to address maintenance, management and
other concerns brought up at the resident meeting. Of particular note is a utilities
assessment to explore ways to become more energy cost efficient; and an officer in
residence program through the County of Hawaii Police Department. We anticipate
these topics to be addressed within the aforementioned time frarxle.
Again, thank you for your feedback and ideas. Although the Authority's basic
mission is to provide safe, decent, and sanitary housing,. we value customer service as
an important component in the way we conduct business.
I plan to return to Kona to meet with you in approximately May 1998 to give you
the opportunity to once again share your concems.
Sincerely yours,
~ti
SHARON R: Y
Executiv irector
c: Fred Zane, President, Urban Real Estate Company
Robert Hall. Housing Management Branch Administrator, HHA
Meeting to Gather Information to Present to HCDCH
Neighborhood Place
July 29, 2003 1:00 p.m.
I. Present: Rodelle Smith (Ka Hale Kahalu'u), Lucy Pinto (Kaimanlino),
Gavin Thornton (Legal Aid), Julie Russell (Nani Olu), Mark Fiewosta, Mara
Lynn Amone (Ka Hale Kahalu'u), Patricia Oliveira (Prosecutor's Office),
Mel Fujino (Prosecutor's Office), Virginia Isbell, Linda L. Cullen (Solid
Rock Ministries), Gina Ready (Kaimalino), Francis Jung (HCDCH),
Lynenese Acia (Ka Hale Kahalu'u), Wally Lau (Neighborhood Place) &
Susan Berman (Hale Hookipa)
II. History:
A. 5-23-02 Hawaii County Mayor Harry Kim, South Kona Council member
Nancy Pisicchio, along with the Hui Laulima Council, which consists of
25 community agencies, groups, businesses and individuals, met
through the assistance of Senator Russel Kokubun, with HCDCH
Executive Director, Sharyn Miyashiro, her staff, and the housing
manager with Urban Real Estate Company.
B. On June 20, 2002, Ann Peterson, Community Empowerment
Organization (CEO) Facilitator, met with the Community Oriented
Prosecutor (COP) and Investigator to discuss mismanagement and
safety issues at Ka Hale Kahalu'u housing. Ann presented pictures
depicting the deplorable conditions of the units and common areas.
C. On July 5, 2002, Wally Lau, Jack Ferguson, Pastor James Texiera, '
Rodelle Smith, Lynnese Acia, Mel Fujino, Ann Peterson, Pat Oliveria,
Virginia Isbell, & Jan Marrack met to share information and strategize
as to how to best work together to improve the conditions at Ka Hale
Kahalu'u housing.
D. On July 29, 2002, the Office of the Prosecuting Attorney sent a letter
with copies of the pictures to Mr. Michael Flores requesting a site visit
and follow-up planning meeting.
E. August 7, 2002, Bob Hall contacted the Prosecutor's Office and
represented that the board of directors met and that he would be
handling the situation at Ka Hale Kahalu'u. At this time, a team from
Oahu was in the process of assessing the housing property and units
during the day. Mr. Hall will review the report from today's assessment
and begin to make the necessary improvements. Private contractors
will be hired to speed up the process.
F. In a letter dated August 8, 2002, Michael Flores, Senior Operations
Specialist, from Housing and Urban Development, informed the
Prosecutor's Office as follows:
1. Mike Hee visited Ka Hale Kahalu'u on August 7, 2002 to address
the physical problems with the buildings and units as depicted in
the photographs provided;
2. On August 13 and 14, HCDCH staff will inspect 100% of the units
at Ka Hale Kahalu'u and 5% of the units at Hale Hookipa,
Kaimalino, Kealakehe, and Nani Olu and other developments in the
area managed by Urban Real Estate Company;
3. Mr. Hee will be attending the August 7 meeting with the residents
and Hawaii County Police;
4. As the owner of Ka Hale Kahalu'u, HCDCH is responsible for
ensuring that the development provides decent housing and a safe
environment for the residents;
5. Mr. Bob Hall, Executive Assistant at HCDCH, has been appointed
by Mr. Wes Segawa, Chairman of the Board of Directors of
HCDCH, to ensure that the community concerns are addressed
and resolved; and
6. "It is necessary and important, therefore, that if the community
believes its concerns are not being addressed adequately or timely
by the on-site management staff, it contact Mr. Hall immediately so
that he can take appropriate action."
G. August 28, 2002, a meeting was held at the parking lot at Ka Hale
Kahalu'u. Present were the residents of Ka Hale Kahaluu, Community
Policing Officers, Urban Real Estate Company, Bob Hall, Prosecutor's
Office, Jan Marrack, Virginia Isbell, & Wally Lau. The purpose of this
meeting was for HCDCH to inform the residents on what they were
doing, HCDCH's plans for the future, and to obtain input from the
residents. It was agreed that the residents would meet on a separate
date to identify their concerns and feasibility of their requests.
H. Bob Hall responded to the Prosecutor's July 29, 2002 letter in his letter
dated September 5, 2002. HCDCH represented the follcwing:
1. drug use and dealing is not tolerated in HCDCH projects;
2. funds exist to provide equipment for neighborhood watch programs
as well as funds from HCDCH Resident Services Section for
physical improvements of projects to prevent crime;
3. will work with results of police assessment on lighting conditions;
4. inspection completed on occupied units and findings were
submitted to the agent for repairs;
5. maintenance staff has begun the process of rehabilitating twenty-
two of the twenty-three vacant units;
6. managing agent indicates that if all the materials can be acquired,
all the vacant units should be completed by September 30;
7. placement of new residents is ongoing;
8. managing agent is in the process of acquiring the services of a pest
control company;
9. holes have been patched in the exterior of the building to prevent
rodents from entering the building;
10. HCDCH has no plans to alter the onsite office space;
11. In lieu oaf the open patio, HCDCH is working to submit a plan to the
Federal Government to deprogram a housing unit to provide a
place for service providers to bring activities to the project; and
12. possibility of working with the residents to plan an open pavilion for
residents to use for activities.
I. September 7, 2002, residents of Ka Hale Kahalu'u met at the Keahou
Shopping Center to identify and prioritize issues, and organize a
resident association. Top priorities are:
1. more responsible management and more maintenance inside and
outside of the units;
2. action to eliminate the drug and alcohol problems;
3. Tie: A) safe lighting around the public areas and on the buildings
and B) advice on how to help get management changed.
4. Tie: A) management to rid the units of various vermin; including,
mice, termites, scorpions, black and red ants, roaches, and
centipedes and B) a residents association to be formed.
J. On October 8, 2002, a follow up meeting was held at the Ka Hale
Kahalu'u parking lot. Bob Hall represented that he would get back
within a week to advise of the feasibility and time line to complete the
requested repairs ident~ed from the September 7, 2003 meeting. The
September 7, list was previously provided to Mr. Hall.
K. On October 23, 2002 the residents met and identified the specific
concerns they had for each of their units, and the overall concerns for
the facility. They also reviewed a draft of the by-laws needed to ratify
the creation of a resident association.
L. On November 8, 2002, the residents ratified their By-laws fcr Ka Hale
Kahalu'u Resident Association.
M. A letter dated November 12, 2002, was sent to Mr. Hall informing him
that we had not heard from him since the October 8, 2002 meeting.
Again, a request was made to have the light bulbs changed in the
common areas was made.
N. A letter dated November 12, 2002, was sent to Mr. Wesley Segawa,
Chairperson for the Board of Directors for HCDCH requesting that any
plans to extend or approve any management contract be held in
abeyance and to have representation in the selection of management.
O. On December 23, 2002, Mr. Bob Hall responded to the November 12,
2002 letter and indicated that a clarification is needed as to why the
units have been vacant. The explanation was that Urban Management
did not become responsible for the processing of applicants until
February of 2002. Since that time, they have processed several
hundred applicants. Further, "HCDCH admits that the condition of the
vacant units was disappointing even allowing for vandalism, however
our inspection team (HUD, to our knowledge did not send any
inspectors) noted some repairs that are normally beyond the scope of
project maintenance staff.... The lack of activity is a result of
scheduling the trades and delays in the procurement of the cabinets
that had to be fabricated. The cabinets will be delivered by the end of
December and installation will commence." "HCDCH is reviewing the
specifics of the tenant regarding the timeliness and adequacy of
project maintenance."
P. On December 23, 2002, Ka Hale Kahalu'u residents elected their
officers and directors.
O. On July 21, 2003 Neighborhood Place held a meeting to update
everyone on the status of Ka Hale Kahalu'u and other projects
managed by Urban Real Estate.
III. Reports:
A. Ka Hale Kahalu'u
1. Virginia Isbell reports that the initial complaint was that there was
no circulation. In February of 1998 residents were approached by
Sharon Yamada. The office now occupied by Urban Real Estate
use to be the Community Center. Virginia has been actively
involved with helping the residents for many years.
2. Linda Cullen reports that in December 2001 they became aware of
the conditions at Ka Hale Kahalu'u from the kids at Kahakai
Elementary. Solid Rock approached Lisa from Urban Real Estate
and they took food and toys to the children. Solid Rock was
surprised at the condition of the place and they took pictures and
videos. The stairs needed to be repaired, as they were rotten and
unsafe. By January of 2002, Lisa no longer welcomed Solid Rock
to come and assist. They had to submit letters and they were
forbidden to enter and fix the apartments. One unit, which was
occupied by two babies with asthma, had mold. While new
appliances were observed to be housed in vacant units on the
premises, all of the occupied units had used or unusable
appliances. Lisa threatened to get Temporary Restraining Orders
against them. As recent as March of this year, Lisa refused to
allow food disbursements.
3. Recent identified problems:
1. Lisa denied a tenant with arthritis and a doctor's letter
supporting her requests to relocate to an available first floor unit.
Tenant subsequently broke her leg while accessing her second
story residence.
2. Leasing a promised de-programming unit, which was promised
to the residents.
3. Fixing fire alarms and charging residents $22.50 per hour and
not aallowing the residents to complain about the their
satisfaction with the repair/service provided.
4. Residents feel unempowered and intimidated by management.
B. Hale Hookipa
1. No grip strips on stairs.
2. 13 apartments without hot water
3. Approximately 5 months passed before water line was fixed.
4. It took 1 year to fix a leaking ceiling.
5. Threatened with eviction notices.
6. Most of the residents are disabled and elderly.
7. Residents are intimidated by management.
C. Nani Olu
1. Approximately 2 years ago, the water heater broke on a
Saturday and flooded two apartments. The fire department,
police, and Red Cross showed up. Photographs were taken.
One of the residents lived in the community room for 10 days
because management said that they could go back to the
apartment, which was not livable.
2. Three washing machines for 32 units. One has been broken for
two years now. The second is broken since March of this year
and the third recently broke in July. The washing machines
have not been fixed. The residents have had to go and have
someone drive them to get their laundry done.
3. Most of the residents are disabled and elderly.
4. Residents do not want to report incidents because they are
afraid and intimidated by management.
D. Kaimalino
1. On May E, 2003, the residents voted to form an association.
2. On July 17, 2003, election was held to elect officers/directors.
3. Buildings are not numbered and the concern is that in the event
of an emergency the rescue personnel will have a difficult time
finding a unit because lack of identification of each separate
building.
4. One of the residents broke her foot by stepping into an open
water valve hole, which is still not fixed.
5. It took two weeks to respond to a resident's request to fix her
oven. Sean told her that a regulator was needed. After a month
passed, the resident called and Sean came to fix the oven. The
repair was not done right and flames were shooting off the
sides. The resident feared that the gas stove would be a safety
hazard and did not want to use the over. Resident felt that
Sean is unqualified to do some of the repairs.
6. A resident's bathtub has masking tape and water backs up.
7. Smoke detectors not working. The ones that are fixed a bill is
sent to the tenant. Lisa denied resident's request to not have to
pay the 16.00 bill. Frank Jung paid the resident's $16.00 so the
resident could pay for the bill.
IV. Next Steps:
A. Virginia Ist~ell will assist in organizing and getting photographs from the
various housing units.
B. Mel FujinolPat Oliveira/Wally Lau will organize a PowerPoint
presentation for the HCDCH board of directors.
V. HCDCH board of directors will meet on August 21st and 22nd
&6-03
MuvuT>as
Kahatu'n Housing Svhcommittee
Hui Lav Lima
July 5, 2002
Present: Wally Lau, Jack Ferguson, Pastor James Texiera, Rodell Smith, Lynnese Acia,
Mel Fujino, Ann Peterson, Pat Olivenia, Virginia Isbell, Jan Marrack
Purpose of the meeting was to have those involved in various initiatives at Kahalu'u
Housing meet each other, share information, and strategize as to how to best work
together to impmve the conditions at Ka Hale Kahalu'u.
Pat with Community Empowerment under the Prosecuting Attorney's Office has put
together a flow chart to help clarify the service delivery to Ka Hale Kahalu'u This chart
was circulated. Michael Hee is the cormact administrator and is directly under E.D.
Sharyn Miyashiro.
Jack has been trying to get a copy of the property management contracts, both the current
contract with Urban Realtyand the previous contract with them. Mel said that he had
talked to Keith Oda who will send a copy of the current contract and documents for the
three-yeaz management renewal. Once these contracts have been reviewed, a letter will
be sent to The Board of Directors at HCDCH with copies to Mike Flores at HUD. Letters
of support are welcome and can be sent to Mel's office.
Pat is going to follow up an the $50,000 grant from HCDCH to the Ili County Police to
provide activities for youth at Kahalu'u and other low income housing. It may also be
available to help set up community associations. The grant has been available for at least
two years, and only ante has there been an activity at Kahalu'u. What exactly is this
grant for and who is monitoring this grant? It has to have been approved by the County
Council.
Ann is working with Lynnese Acia io set up a Resident Association. Bob Young and Lee
Afuvai with Resident Services at HCDCH Dame over to assist Property Manager, Lisa
Faleafine, was not available. A representative from a Resident Association in W. Hi is
eligible to sit on the Resident Advisory Boazd of HCDCH.
Ann will review policy to find out if Urban Management can use the tenant's Recreation
Room as an office. Pat will check on laws regarding nepotism. Virginia said they,should
be in the State HRS.
Pastor Tex says they are working at Kahalu'u every third Saturday. In July they will pick
up kids who need a ride to get free school supplies. His volunteers have attempted to
improve the property, but there has been confusion about the approval process. They
have worked ou the grounds and have painted the laundry room. Volunteers with Solid
~H1B1T c"
Rack Ministries are insured for liability. It was suggested that Ka Hale Kahalu'u could
come under the umbrella of the insurance policy if liability was an Issue preventing
access to the property.
Tex said that the church has a recently approved non-profit affiliate -Island Providers
Community Development Corporation.
Roden Smith was just named Neighborhood Watch Coordinator. She will begin to
organize the community with the support of Elaine Watai active with Neighborhood
Watch in Kealakehe and Chuck Adams, Community Policing Officer. They aze
concerned with illegal tenants, lighting, drugs and other safety issues. Ann will check to
see if part of the $50,000 grant to the police can be used for lighting.
There was discussion as to who was on the Board of Directors for HCDGH and who was
the Sig Island Representative: Those present felt that communication should be directly
with the BOD. Virginia said Wesley Segawa was the Chair. She wiII try to reach him to
see if he has continued as the Chair into the new fiscal year. She will also confirm that he
is-the Big Island representative. Virginia made a call to Mr. Segawa's office before the
meeting was-adjourned and found that Mr. Segawa is in Europe. He is still on the BOD.
She said that Ralph tljifu on Maui used to head HHA and is a contract specialist and a
possible resource.
Virginia brought up the Rental Housing Taut Fund. It was established to build mare
apartrnenis and to improve existing ones. The fund makes loans and is well funded.
Perhaps a grans would be available from the Trust Fund to help with repairs at Ka Hale
Kahalu'a
According to US Attorney, Ed Kubo, Weed and-Seed money is available. He has
suggested combining housing units together and focusing on drugs and maintenance.
There was discussion about what we should call our committee.lt was decided that we
should be asub-committee ofHui Lau Lima. Then there would be several organizations
behind our efforts -Hui Lau Lima, the Prosecuting Attorney's office, Island Providers
Community Developmem Corporation and the local chapter of the National Association
of Social Workers.
JAY L KIMURA tr o, e ~ 3a RAwsow oalvE
~~!M••""•~W HIlO, HAWAII 98]20
PROSECUTING ATTORNEY
CHARLENE Y. IBOSHI ~ PH: asi-Doss
~i FA%:981-8909
FIRS7 DEPUTY s34~403
PROSECUTING ATTORNEY 934'3503
oi•NA~' WEST HAWAII UNIT
P.O. BOX ]48
KEALAKEKUA, HAWAII %]50
OFFICE OF THE PROSECUTING ATTORNEY PH: 322-2552
FA%:322-6586
July 29, 2002
Mr. Michael Flores
Dept, of Housing and Urban Development
500 Ala Moana Blvd. Ste. 3A
Honolulu, Hi 96813
Re: Ka Hale Kahalu'u Housing
Dear Mr. Flores:
The Hawaii County Prosecuting Attorney's office has recently become aware of the
community concerns regarding serious mismanagement and safety issues at Ka Hale
Kahalu'u, a federally funded public housing project in North Kona, that is under the
jurisdiction of Housing and Community Development Corporation of Hawaii (HCDCH).
Hawaii County Mayor Harry Kim, South Kona Councilwoman Nancy Pisicchio, along
with the Hui Laulima Council, which consist of 25 community agencies, groups,
businesses and individuals, met through the assistance of Senator Russel Kokubun, with
HCDCH Executive Director, Sharyn Miyashvo, her staff, and the housing manager on
May 23, 2002. Although this was a good first step, much concerns and work remains and
we are hopeful that your office will be able to provide assistance and guidance in
addressing the following identified problem areas.
A review of the attached photographs, depict the deplorable conditions of the units and
common areas. This is just a sampling of the full spectrum of concerns at the housing
project which include but are not limited to the following:
• daily drug use and drug dealing in the public areas
• lack of lighting in public areas
• lack of proper management and maintenance throughout the facility
• rodent infestation
• a high number of empty and unlivable units
• use of the recreational hall by management as an office
We invite you and others that you deem appropriate to come to Ka Hale Kahalu'u for a
site visit. You will then be able to assess for yourselves the conditions the residents face
everyday. Following this site visit, a meeting with your staffwould be welcomed to
address these issues. A comprehensive plan could be developed and instituted
immediately to address these concerns.
We look forward to hearing from you to arrange a site visit and follow-up planning
meeting. Thank you for your time and consideration.
Sincerely,
~ ~~1 ~
Melvin H. Fujino
Deputy Prosecuting Attorney
Encls.
cc: Mr. Wesley R. Segawa, Chair HCDCH
Mr. Keith Oda, Property Management Branch Chief
a<'`uExra'o U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
Hawaii State Office
o* I x : 600 Ala Moana Boulevard, Suite 3A
Honolulu, Hawaii 96813-4918
~°+x oevc
ov
HW H®a Page: http://rrrrw.hud.gov
August 8, 2002
Mr. Melvin H. Fujino
Deputy Prosecuting Attorney
County of Hawaii
P.O. Box 748
Kealakekua, HI 96750
Dear Mr. Fujino:
Thank you for your letter of July 29, 2002, alerting us to the
community concerns regarding serious mismanagement and safety issues at
the Ka Hale Kahaluu housing development in Kailua-Kona.
As you are aware, the Housing and Community Development
Corporation of Hawaii (HCDCH) is the owner of Ka Hale Kahaluu. Mr.
Mike Hee of HCDCH visited the development on August 7, 2002, to begin
addressing the physical problems with the buildings and the units as
depicted in the photographs you provided. On August 13 and 14, 2002,
HCDCH staff will inspect 100% of the units at Ka Hale Kahaluu and 5% of
the units at Hale Hookipa, Kaimalino, Kealakehe, and Nani Olu, the other
developments in the area managed by Urban Real Estate Company. Mr.
Hee also informed us that he would be attending a community meeting on
August 7 at 5:00 pm to meet with the residents and the Hawaii County
Police.
As the owner of Ka Hale Kahaluu, HCDCH is responsible for
ensuring that the development provides decent housing and a safe
environment for the residents. Mr. Bob Hall, Executive Assistant at
HCDCH, has been appointed by Mr. Wes Segawa, Chairman of the Board
of Directors of HCDCH, to ensure that the community concerns are
addressed and resolved. It is necessary and important, therefore, that if the
community believes its concerns are not being addressed adequately or
timely by the on-site management staff, it contact Mr. Hall immediately so
:iq7~ q®y®y ~ ~n
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2
that he can take appropriate action. His telephone number is 808-587-0558
and his a-Mail address is bob.hall@hcdch.state.hi.us.
On August 23, 2002, I will be attending the Landlord Training
Program Keeping Illegal Activity Out of Rental Property at Kahilu Town
Hall in Waimea. I plan to use that visit to the big island to see the Ka Hale
Kahaluu development. I will also be encouraging the HCDCH staff and its
private management agents to attend the training so that we can discuss how
to deal effectively with the issue of drug use and drug dealing at Ka Hale
Kahaluu.
We appreciate the interest and support of the Hawaii County
Prosecutor's Office and the Hawaii County Police Department. Please
contact me at 808-522-8185 ext. 246 if we can be of further assistance.
Sincerely,
Michael S. Flores
Senior Operations Specialist
cc:
Mr. Bob Hall
Executive Assistant
577 Queen Street, Suite 300
Honolulu, HI 96813
Mr. Wes Segawa
Chairman of the Board of Directors
677 Queen Street, Suite 300
Honolulu, HI 96813
<E O G H~
~ r%~,DSD ~+9
SHARVN L. MIYASNIRO
~ °FNJAMIN J. CAYETANO ! r ~',g EXECtmVE DIRECTOR
GOVERNOR 'y
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vOB
~wi:p~:pi0'
ROBERT J. HALL
STATE OF HAWAII EXECUTIVE ASSISTANT
DEPARTMENT OF BUSINESS, ECONOMIC DEVELOPMENT AND TOURISM
HOUSING AND COMMUNITY DEVELOPMENT CORPORATION OF HAWAII IN REPLY REFER TO:
677 QUEEN STREET, SUITE 300
Honolulu, Hawaii 96813 02:PM/686
FAX: (808) 587-0600
September 5, 2002
Mr. Mel Fujino
Deputy Prosecuting Attorney
Office of the Prosecuting Attorney
34 Rainbow Drive
Hilo, Hawaii 96720
Dear Mr. Fujino:
This is a follow up to your July 29, 2002 letter addressed to Mike Flores of HUD
regarding alleged mismanagement and safety issues at the Ka Hale Kahalu'u project in
Kona. I would like to recap items discussed at our meeting on August 27, 2002 at the
'project site.
1. Drug use and dealing is not tolerated in HCDCH projects, however law
enforcement is the responsibility with the civil authorities with the assistance of
residents and management. Management and HCDCH are bound by rules and
regulations that afford those that are accused of wrong doing due process.
There is a hearings process where a hearings board of volunteer citizens
determines whether the accused is to be evicted. Those ordered evicted by the
hearings board have the right to appeal the system. HCDCH does not have any
appeal rights in these matters.
The police department and the residents with the assistance of management and
HCDCH are in the process of initiating a neighborhood watch program. The
police department is convinced that neighborhood watch programs, even in non-
multifamily neighborhoods, is a great deterrent of criminal activity.
2. Along with funds to provide equipment for the neighborhood watch program,
HCDCH's Resident Services Section (RSS) has funds for physical improvements
of projects to prevent crime. At a previous meeting with management and the
neighborhood watch police, we requested input for lighting improvements for Ka
Hale Kahalu'u. Wls will be working the results of the police assessment.
~1~1T..
Mr. Mel Fujino
September 5, 2002
Page 2
3. HCDCH has inspected all the occupied units at Ka Hale Kahalu'u and have
submitted our findings to the agent for repair. We informed the residents that
they need to report maintenance requests to the office so a work order can be
generated and follow up of repair requests are documented. Many tenants
indicated they mentioned problems to the maintenance staff, but failed to have a
work order initiated.
The maintenance staff has begun the process of rehabilitating twenty-two of the
twenty-three vacant units. Units will not be fully completed until materials such
as floor tiles ahd kitchen cabinets are acquired. Additionally some of the
maintenance work needs to be done by skilled journeymen such as plumbers
and electricians. These services are in the process of being acquired in
accordance with state procurement codes. The managing agent indicates that if
all the materials can be acquired, all the vacant units should be completed by
September 30. Placement of new residents is ongoing.
4. The managing agent is in the process of acquiring the services of a pest control
company to address the rodents and other pests as indicated by the residents at
the meeting of August 27. Management has indicated that they have patched
holes in the exterior of the building to prevent rodents from entering the
buildings, but because the project is surrounded by vacant properties, the rodent
problem may be ongoing.
5. There has always been an office at the project, but when Urban Management
assumed the management of the project, HCDCH consciously decided that there
was a need to maintain the management office on site. The existing office was
expanded into what currently exists. HCDCH has no plans to alter this intended
use.
In lieu of the open patio HCDCH has been working to submit a plan to the
Federal Government to deprogram a housing unit to provide a place for service
providers to bring activities to the project. The space can also double as meeting
and activity. Another proposal that was brought up at the meeting was the
possibility of working with the residents to plan an open pavilion for the residents
to use for activities.
We will keep you updated to progress of the remedial efforts and any changes.
A follow up meeting is planned with the tenants at the end of September.
Mr. Mel Fujino
September 5, 2002
Page 3
Finally, I would like to express my appreciation for your assistance in coordinating
resident and community concerns up to this point and for helping to notify interested
groups to attend our August 27, 2002 meeting. I look forward to working with you to
bring timely closure to issues raised.
If you should have any questions, please contact me at (808) 587-0558.
Sincerely,
~~r•"`-
Robert Hall
Executive Assistant
c: Mike Flores, HUD-Hawaii State Office
Wesley Segawa, Chairman, HCDCH Board of Directors
Urban Real Estate
KA HALE KAHALU~ U RESIDENT'S MEETING
September 7, 2002
Keauhou Shopping Center
6:00 - 8:00 PM
Agenda Ground Rules
fi
• Welcome • Everyone participates
• Review of Ground Rules Only one person speaks at a time
• Ice Breaker • Everyone's opinion is respected
• Identifying Issues Start on time, end on time
• Prioritizing issues No side meetings
• Forming a Resident Association
• Review of Next Steps/Action Items
• Next Meeting
• Pau
Identified Issues: (The residents are requesting...)
• More responsible management and more maintenance inside and outside of the units.
• Better screening for incoming residents (e.g., drug test)
• Safe lighting around the public areas and on the buildings
• A shed or fence around the gas tanks
• Action to rid the area of feral cats
• Action to eliminate the drug and alcohol problems
• An on-site police office
• Reimbursement for the cost of repairs they've had to make on their own after having no
response from management
• Assurances they'll get their security deposit back (echoing complaints from former
tenants who have not gotten their deposit back.)
• Timely repairs with g_ualified personnel
• Electrical dangers repaired
• HCDCH training to resume for housing's maintenance staff. (Low wages and lack of
promised on-the-job training leads to a high turnover in staff.)
• Adherence to noise ordinance by residents and enforces by management -particularly
loud, pounding bass sounds from loud playing music
• Management to enforce evictions. (There are evicted tenants on the property and
management knows about it.) (Rent fraud)
• Larger and better laundry facilities, with better maintenance of the machines (dryers in
Hale Ho' okipa were broken for 3 months)
• Management to rid the units of various vermin; including, mice, termites, scorpions,
black and red ants, roaches, and centipedes.
• A residents association be formed
• Repairs to fix the many water problems; including broken pipes outside the homes, and
dripping faucets inside the homes. (The outside water has been turned off on a number
of occasions, and an elderly woman in the mauka project did not have hot water for 2
years.)
~~~~r
• Follow-through from management on request for repairs and other complaints
• Repairs to begin on occupied units
• A review of fire code compliance
• Doors around the water heaters which are currently easily accessible by children
• Proper ventilation through the units
• Quick response on emergency situations
• That management be changed
• Advice on how to help get management changed
• A blessing to help clear the area of spirits who are on the land because of lack of proper
practices
• A safe play area for the kids
• Management from people who cares about them
• No more intimidation from management
The top priorities for the attendees are:
1. More responsible management and more maintenance inside and outside of the units.
2. Action to eliminate the drug and alcohol problems
3. TIE:
A) Safe lighting around the public areas and on the buildings
B) Advice on how to help get management changed
4. TIE:
A) Management to rid the units of various vermin; including, mice, termites,
scorpions, black and red ants, roaches, and centipedes
B) A residents association be formed
Resident Association
• Four volunteers came forward to form Ka Hale Kahalu' u Resident Association (missing
last names to be filled-in)
1. Ira (322-9534)
2. Richard Harrison (324-4620)
3. Barbara (324-1190)
4. Shelia (322-0654)
Actions items:
• Get repair list from HCDCH's August assessment
• Find out how to promote a change in management
• Find out how many years a housing management company contract can be renewed
• Contact Bob Young the HCDCH Resident Services representatives, 808-832-3835, and/or
Lee Afuvai, 808-832-5919 to assist in forming the association
Next Meeting:
• To be determined mid-week (October 10`n 11`n 12'n )
KA HALE KAHALU~ U (RESIDENT'S MEETING
October 23, 2002
ICa Hale Kahalu'u Parking Lot
6:00 - 8:00 PM
Agenda Ground Rules
1. Update on Maintenance Concerns • Everyone participates
2. Resident Association Update • Only one person speaks at a time
3. By-laws Review • Everyone's opinion is respected
4. Ratify By-laws . Start on time, end on time
5. Next Steps • No side meetings
1. Update on Maintenance Concerns
The residents identified the following concerns:
Concern/Maintenance Need Unit
Bathroom Wall 1-A
Bathroom Water 1-A
Shower Leaking 1-B
Sink Leaking 1-B
Leaking Refrigerator 1-C
Tub 1-F
Ha[ Water Faucet 2-C
Toilet Tank 2-C
Burning Store Wire 2-D
Leaking Sink 2-D
No Front Door 2-D
Bathroom Ceiling 2-F
Leaking Sink 3-B
Toilet Tank 3-B
Tub 3-B
Kitchen Cabinets were Removed 3-F
Screen Door 3-F
Window Screens 3-F
Bathroom Outlet 4-B
Kitchen Cabinets 4-B
Leaking Sink 4-B
Kitchen Cabinets were Removed 4-C
Leaking Sink 4-C
No Closet Door 4-C
Screen Door 4-C
Faucet Handle -Bathroom 4-D
Kitchen Light 4-D
Tiles in Bathroom 4-D
Ceiling in the Bathroom 4-E
Leaking Sink 4-E
' ` ~L
Screen Door 4-E
Tiles in Bathroom 4-E
Window Screens 4-E
Kitchen Cabinets 4-C
Leaking Sink 4-C
Screen Door 4-G
Bath Vent 4-K
Batfiroom Light 4-K
Electrical Outlets 4-K
Screen Door 4-K
Tub 4-K
Burning Stove Wire 4-L
Electrical Outlets 4-L
Hot Water Leaks 4-L
Leaking Sink 4-L
Tub 4-L
A Place for Kids to Play -Basketball Court the kids asked for this
Broken Sprinklers Throughout
Bugs, Rodents, etc. Throughout
Building and Parking Lot Lighting Throughout
Feral Cats Throughout
Mosquito Ponds Forming (at sidewalks, etc.) Throughout
Outside Water Faucets were Removed Throughout
Painting Needed Inside & Out Throughout
Water Temperature Regulation Throughout
Yard Maintenance Throughout
2. The review of the by-laws was moved up on the agenda to due to the time needs of some
participants.
The by-laws can be tailored to the needs of the residents. However, HUD has three
requirements that cannot be changed:
1. The refill pra:ess (Article VI. 6. F. - 10 percent of the members can petition for a
recall of a director)
2. There must be 5 officials (Article VI. 1. executive committee)
3. Officers and directors must serve 3-year terms (Article VI. 2. A.)
The residents started zi review of specific items and then a suggestion by Mel Fujino to
form a subcommittee to draft the by-laws was adopted. That subcommittee will meet on
October 30, 2002, at 4:00 PM in the upper parking lot area under the one overhead
light that works. Bring your own chairs.
Subcommittee members are:
Lynnese Acia ~ 324-7702 Virginia Isbell $ 323-2565
Sheila Tobias ~ 322-0654 Wally Lau 331-8777
Laura Kamoku ~ 331-1614 Mel Fujino 'a' 324-1015
Embi Jude ~ 322-SE~93 will participate and translate the committee's recommendations into
Marshallese
Residents have at least 21 clays to review the proposed by-laws before voting to ratify
Resident Association
The resident association cannot be formed before the by-laws are in place. In addition, the election must
include:
? Nominations of residents in good standing
? Participation by management and HCDCH
? Monitoring of the election process by an uninterested outside observer
Actions items:
• Virginia Isbell will write a letter asking that the upcoming contract negotiations be delayed until the resident
association is in place.
Next Meetings:
• By-laws subcommittee: October 30a', 4:00 PM, Ka Hale Kahalu' u upper-level parking lot under the light that
works -bring your own chair
o To edit the drafted by-laws to the needs of Ka Hale Kahalu' u residents
• Resident's Meeting: October 30s', 5:30 PM, Ka Hale Kahalu' u upper-level parking lot under the light that
works -bring your own chair
o To review the proposed by-laws
o To nominate residents for the Ka Hale Kahalu' u Resident Association
• Resident's Meeting: November 22'd, 6:00 PM, Outrigger O'hana Keauhou Beach Hotel
o To ratify the proposed by-laws
o To vote in the resident association
NOTE: The residents are keen to have refreshments at the November 22'a meeting and want to work with HCDCH
and the Outrigger O' hana Keauhou Beach Resort to make that happen with cooperation and a limited budget.
Resident and Outrigger employee, Diana ~ 990-6487, volunteered to be a liaison to make this happen.
KA HALE KAHALU~U RESIDENT'S MEETING
November 08, 2002
Ka Hale Kahalu'u Parkin€; Lot
6:00 - 8:00 PM
Agenda Ground Rules
1. Introductions . Everyone participates
2. Review of Ground Rules . Only one person speaks at a time
3. By-laws Review/Ratification . Everyone's opinion is respected
4. Nomination/Election Committee Start on time, end on time
5. Next Steps . No side meetings
6. Adjourn
Minutes
1. Introductions -see attached meeting roster
2. Review of Ground Rules
3. By-laws Review/Ratification -the proposed bylaws were reviewed. Lynnese Acia made the
motion that the bylaws be approved as proposed. Rodelle Smith seconded the rnotion. The
motion carried -with thirteen (13) "yeas," zero (0) "nays" and or "abstains."
4. Nomination/Election Committee - The committee formed; members are: Lynnese Acia, Terry
Kahamoku, and Ann Peteerson.
5. Next Steps:
a. November 20'^, Urban Realty will inform HCDCH Resident Support Services of the
eligible candidates for the Resident Association Board of Directors
b. November 22'a -The Election's notification will be posted
c. December 23`~ -Election Day -details will be posted by November 22"r
d. Maintenance and management issues are under continued review through the
County Prosecuting Attorney's Office.
6. Adjournment
Respectfully submitted,
~ .
Ann C. Peterson
CEO North Kona Facilitator
Count y of Hawai' i
Office of the Prosecuting Attorney
~~~~1~~~ij ~
Tom:
JAY T. KIMURA ~ 34 RAINBOW DRIVE
~tv N+ HILO, HAWAII 96720
PROSECUTING ATTORNEY PH.%1-0466
FAX: 961
CHARLENE Y. IBOSHI ~ g34~
FIRST DEPUTY 934.1'503
PROSECUTING ATTORNEY a _ WEST HAWAII UNIT
"«fl~~. P.O.BOX 748
p+ .';M+ KEALAKEKUA, HAWAI196750
N~
PH. 322-2562
FAX: 322-6584
OFFICE OF THE PROSECUTING ATTORNEY
November 12, 2002
Mr. Bob Hail
HCDCH
677 Queen Street Ste. 300
Honolulu,HI 96813
Re: Ka Hale Kahaluu Housing
Deaz Mr. Hall:
At the August 28, 2002 meeting held at the Ka Hale Kahaluu project, residents expressed their concerns
with the lack of maintenance and mismanagement by Urban Realty. The propose of this meeting was for
HCDCH to explain to the resideMS your plan of repairing the units and steps to address mismanagement
concerns. The residents met on September 7, 2002 to identify issues and prioritize their concerns. A copy
of this information was provided to you.
On October 8, 2002, a follow up meeting was held at the Ka Hale Kahaluu project and at that time you
represented that you would tet back within a week to advise of the feasibility and time line to complete
requested repaus. To date we have not heard from you.
The residents are anxiously waiting to get their units repaired and the vacant ones fixed. A simple request
such as changing a light bulb which does not work in the common areas womdd take a short time to fix and
costs very little. It is difficu] t to understand why these types of repays have not been addressed.
Your cooperation and attention in this matter would be greatly appreciated I have enclosed a copy of the
September 7, 2002 request and am looking forward to your timely response.
Sincerely,
Melvin H.`F~ujino
Deputy Prosecuting Attorney
Encl.
Cc: Mr. Wesley Segawa, Chair HCDCH
Mr. Michael Flores, HUD
Mr. Keith Oda, Property Management Branch Chief
Mr. Wally Lau, Neighborhood Place
Ms. Amm Peterson, CEO Facilitator
Ms. Virginia Isbell
i~T
KA HALE KAHALU ~ IU RESIDENT'S MEETING
September 7, 2002
Keauhou Shopping Center
6:00 - 8:00 PM
Agenda Ground Rules
• Welcome • Everyone participates
• Review of Ground Rules • Only one person speaks at a time
• Ice Breaker • Everyone's opinion is respected
• Identifying Issues Start on time, end on time
• Prioritizing issues No side meetings
• Forming a Resident Association
• Review of Next Steps/Action Items
• Next Meeting
• Pau
Identified Issues: (The residents are requesting...)
• More responsible management and more maintenance inside and outside of
the units,
• Better screening for incoming residents (e.g., drug test)
• Safe lighting around the public areas and on the buildings
• A shed or fence around the gas tanks
• Action to rid the area of feral cats
• Action to eliminates the drug and alcohol problems
• An on-site police office
• Reimbursement for the cost of repairs they've had to make on their own after
having no response from management
• Assurances they'll get their security deposit back (echoing complaints from
former tenants who have not gotten their deposit back.)
• Timely repairs with qualified personnel
• Electrical dangers irepaired
• HCDCH training to resume for housing's maintenance staff. (Low wages and
lack of promised on-the-job training leads to a high turnover in staff.)
• Adherence to noise ordinance by residents and enforces by management -
particularly loud, pounding bass sounds from loud playing music
• Management to einforce evictions. (There are evicted tenants on the property
and management knows about it.) (Rent fraud)
• Larger and better laundry facilities, with better maintenance of the machines
(dryers in Hale Ho'okipa were broken for 3 months)
• Management to rid the units of various vermin; including, mice, termites,
scorpions, black and red ants, roaches, and centipedes.
• A residents association be formed
• Repairs to fix the many water problems; including broken pipes outside the
homes, and dripping faucets inside the homes. (The outside water has been
turned off on a number of occasions, and an elderly woman in the mauka
project did not have hot water for 2 years.)
• Follow-through from management on request for repairs and other
complaints
• Repairs to begin on occupied units
• A review of fire code compliance
• Doors around the water heaters which are currently easily accessible by
children
• Proper ventilation ithrough the units
• Quick response on emergency situations
• That management be changed
• Advice on how to help get management changed
• A blessing to help clear the area of spirits who are on the land because of lack
of proper practices
• A safe play area for the kids
• Management from people who cares about them
• No more intimidation from management
The top priorities for the .attendees are:
1 . More responsible management and more maintenance inside and outside of
the units.
2. Action to eliminate the drug and alcohol problems
3. TIE:
A) Safe lighting around the public areas end pr the pHjjf~~~~s
B) Advice on how tp hejp ~@[ ~~p~~em~nt C~dnp~f~
4. TIE: 1 ~
A) Management to rid the units of various vermin; including, mice,
termites, scorpions, black and red ants, roaches, and centipedes
B) A residents association be formed
Resident Association
• Four volunteers came forvvard to form Ka Hale Kahalu' u Resident Association
(missing last Harries to be filled-in)
1. Ira (322-9534)
2. Richard Harrison (324-4620)
3. Barbara (324-1 190)
4. Shelia (322-O1i54)
Actions items:
• Get repair list from HCDCH's August assessment
• Find out how to promote a change in management
• Find out how many years a housing management company contract can be
renewed
• Contact Bob Young the HCDCH Resident Services representatives, 808-832-
3835, and/or Lee Afuvai, 808-832-5919 to assist in forming the association
Next Meeting:
• To be determined mid-week (October l Ot~~, 1 1 ~n, 12tH...)
JAY T. ICIMURA ~ 36 RAINBOW DRNE
PROSECUTING ATTORNEY ~Mf ~Y HIIO, HAWAII 96]20
W ~L
PH. 967-0a66
CHARLENE Y. IBOSHI FAX: ssaiisa
FIRST DEPUTY 961-2580
PROSECUTING ATTORNEY ti
•:~p WEST HAWAII UNIT
~•u"•~~~ KEAUKEKUA, HAWA~%750
PH. 322-2552
OFFICE OF THE PROSECUTING ATTORNEY FAX: 322-6566
November 12, 2002
Mr. Wesley Segawa
Chair, Boazd of Directors
Housing & Communit~r Development Corporation of Hawaii (HCDCH)
677 Queen Street, Ste. 300
Honolulu, HI 96813
Dear Mr. Segawa:
I am writing on behalf of the Hui Lau Lima, Ka Hale Kahalu'u Housing Subcommittee
(KHKHS) that has beers actively working with the residents of Ka Hale Kahalu'u
residential housing in Kona. Members of the Subcommittee include: Wally Lau
(Neighborhood Place); Jack Ferguson, Pastor James Texeira (Solid Rock), Rodell Smith
(resident), Lynnese Acia (resident), Ann Peterson (CEO Facilitator), Virginia Isbell, Jan ,
Marrack (Family Support Services) and the Office of the Prosecuting Attorney.
The purpose of the Subcommittee is to be involved in various initiatives at Ka Hale
Kahalu'u Housing, to slTaze information, and to work together to improve the conditions
at Ka Hale Kahalu'u.
As you aze well aware, twenty-three units at Ka Hale Kahalu'u have been unoccupied for
a substantial period of time due to poor management that has allowed the units to become
unlivable and dilapidated. After HUD became involved and inspected the units, work was
started to upgrade these units. A lot more work needs to be done and at present all
constructions and renovations have ceased. Residents are waiting to hear back from Mr.
Bob Hall regarding HCDCH's plans to improve the living conditions and structure
changes as well as holding management accountable for their inactions.
As for residents, they have worked together with KHKHS to develop a set of By-laws
which was ratified on November 8, 2002. A Nomination Committee has been formed
and Election of Officers will beheld on December 23, 2002.
The residents and KHK]HS, therefore, request that HCDCII hold in abeyance any plans
to extend or approve am? Management Contract until after elections are held next month
and the new Ka Hale Kahalu'u Association is in a position to become actively involved
in the selection of Management.
x'11 ~ ~ ~
We aze writing directly to you, as Chair of the Boazd of Directors, to request your support
for this request. It is our infonnation that Urban Realty is presently negotiating with and
HCDCH is reviewing Urban Realty's request for renewal of their Management Contract.
We aze also writing to Mike Flores at HUD to request his support. We feel very strongly
that no renewal of, extension or new Management Contract should be approved at this
time.
We also request information on whether there is any representative from West Hawaii on
the Resident Advisory Board of HCDCH.
We look forward to your eazly reply.
Sincerely,
Melvin H. Fujino
Deputy Prosecuting Attorney
cc: Mr. Michael Flores, HUD
Mr. Bob Hall, HCDCH
E r M'41~:? a
,759 ~\9Q
~
A , - p ROBERT J. HALL
I3 ACTING EXECUTIVE DIRECTOR
LINDA LINGLE C u.
GOVERNOR ~ °6'
%y y},
d M
aiJ.J~ 0. ~y`tll'f
y~
STATE OF HAWAII
DEPARTMENT OF BUSINESS, ECONOMIC DEVELOPMENT AND TOURISM IN REPLY REFER TO:
HOUSING AND COMMUNITY DEVELOPMENT CORPORATION OF HAWAII
677 QUEEN STREET, SUITE 300
Honolulu, Hawaii 96813 02:PM/995
FAX: (806) 587-0600
December 23, 2002
Ivtr. Mel Fujino
Deputy Prosecuting Attorney
Office of the Prosecuting Attorney
34 Rainbow Drive
Hilo, Hawaii 96720
Dear Mr. Fujino:
We have received your letter of November 12, 2002 regarding the Kahale Kahaluu project.
We believe clarification is needed as to why the units have been vacant. As explained previously,
'ban Management did not become responsible for the processing of applicants until February of
02. Since that time they have processed several hundred applicants and processing of applicants is
.,n going. Many applicants on the wait list cannot be placed because they do not meet HCDCH's
screening criteria or because they do not have the financial resources to meet their lease obligations.
HCDCH admits that the condition of the vacant units was disappointing even allowing for vandalism,
however our inspection team (tiUD, to our knowledge did not send any inspectors) noted some repairs
that are normally beyond the scope of project maintenance staff. These repairs including correcting
loose subfloors, new cabinets and refinishing and replacement of the rusted bathtubs, necessitated
procurement of the services of specialty tradesmen and special ordering of materials. The lack of
activity is a result of scheduling the trades and delays in the procurement of the cabinets that had to be
fabricated. The cabinets will be delivered by the end of December and installatic~
~ will commence.
HCDCH is reviewing the specifRcs of the tenant regarding the timeliness and adequacy of project
maintenance.
The procurement of management services for HCDCH is governed by State procurement code and at
present does not include selection by residents.
If you should have any questions, please contact Mr. Michael Hee at (808) 832-5975.
Sincerely,
bert J. Hall
..;ling Executive Director
ATTENTION
KA H~ KAI~IAI,u' U
,RESIDENT ASSOCIATION
GENERAT" ELECTION FOR ASSOCIATION OFFICERS
Monday, December 23, 2002
5:30 pm - 7:00 pm
Administration Office
All residents over 18 and whose name appears on the lease are eligible to vote in the general
elections for officers of the K:a Hale Kahaluu Resident Association on December 23, 2002.
T e bring some form of identification. All elected candidates will serve cone-year term
CANDIDATES
PRESIDENT: Lynesse Acia
VICE PRESIDENT: Barbara Barawis
Rodelle Smith
SECRETARY: Mara Amone
Barbara Barawis
TREA,SURI~R: Sheila Tobias
SERGEANT AT ARMS: Ira Glasser ,
Nominations are no longer being accepted.
For those who wish to decline their nomination, please notify the office by
Monday, December 16, 2002.
MEMORANDUM
TO: Frank Jung, Director, HCDCH
FROM: Virginia Isbell
RE: Meeting of Ka Hale Kahalu'u Resident Assn., Neighborhood Watch,
Youth Council at Neighborhood Place
DATE: July 21, 2003
Attendance: Mel Fujino -Prosecuting Attorney Office, Wally Lau -Hui Lau Lima &
Neighborhood Place, Jack Ferguson, Solid Rock Ministries (3), Joe Spencer -
Kamehameha Investment Corporation, Officer Stan Haanio -Police Department,
Sharon Ackles - Governor's Liaison, Pete Hendricks -Deputy Managing Director,
Lynnese, Barbara, Sheila, Rodelle (KHKRA Board of Directors), Elaine Watai,
Area Neighborhood Watch, Virginia Isbell, four Ka Hale Kahalu'u Youth Council.
The Youth Council young girls gave a report of activities for the year and the fact
that they were recognized by the Red Cross at the annual Heroes Breakfast for
their many achievements including neighborhood clean-up (three times) and
work with Neighborhood Watch.
They would like to put. in garden plots for the residents and fruit trees in the area
between makai side of Ka Hale Kahalu'u and the private land. The plot plan was
displayed and the basic plan has been approved by Lisa and HCDCH. However,
because HELCO and Verizon have a need to access the area occasionally,
because of underground cables, the Youth Council needs to have movable picnic
tables instead of permanent and bar-b-que areas strategically located. Looking
for donations to begin the project(s).
The Neighborhood W;atch report was given by Rodelle Smith. There has been a
definite positive result of N-Watch patrols as the drug use has gone down
considerably.
Officer Haanio stated ~dhat Sgt. Sam Kawamoto has been transferred to another
station so this was his first day as Community Officer working with the KHKRA
and was just there to listen.
There was much discussion about the problems with Urban Real Estate
Management. One problem that came up was the danger of exposed propane
tanks that are a hazard since they are not protected and children climb on them.
Solid Rock rep. menticmed that they had proposed providing barriers for them to
Lisa several years ago but were told it would cost $200,000. However, when the
residents took it upon themselves to check this out they found it would cost about
~1~
Ka Hale Kahalu'u Resident Assn. Mtg. Page 2 July 21, 2003
$5,000. When the residents included the cost of re-fencing the area the total
costs were about $14,,000. The propane tanks, to this day, are still unprotected.
Lynnese, President of KHKRA, stated that one-of the concerns of residents is
that Management turns off the outside water main and makes it inaccessible with
a lock system. In case of fire, this source of water would not be available to the
residents.
One former resident, now a landscape gardener, who was the third person that
went to live at "Kahalu'u Housing° when it first opened, stated that the area was
beautiful then with gardens and fruit trees on the mauka hillside. Also, the
building with the Laundry on one end had a Community Center on the other end.
It was never an office or closed off to the residents.
It was mentioned that the HCDCH Board of Directors will be holding its monthly
meeting in Kona in August and that the residents in projects under Lisa's
management will be asking for a private meeting with the Board of Directors.
Sharon Ackles suggested we should invite two or three of the HCDCH Board
Members to come over earlier to see the way things really are so when the entire
B/Directors come to Kona they will have had first hand look. It is expected that
management is going to move quickly to "fix" things. Sharon said she will call the
B/Directors Chair and find out when a few can came to Kona.
Mel Fujino suggested that we prepare a good presentation for the full B/Directors
when they come to Kana for their Monthly meeting. So there will be a preparation
meeting next Tuesday, July 2P at 1:00 p.m. Neig"boyhood Place. Everyone was
asked to bring all documentation, lists of complaints, serious problems, etc. and
pictures. MeI has the equipment to do a Power Point presentation if the group will
prepare it. Residents from all five projects managed by Urban Real Estate will be
encouraged to attend.
One of the issues that came up was: Lisa says that the Department of Health has
no jurisdiction over the projects for problems relating to health (mold, stagnant
water, toilets backing up into bathtubs, leaking plumbing, etc.) because it is
Federal land so no need to call in DOH. Also, Lisa says the Fire Department has
no jurisdiction to inspect or cite fire hazards because it is Federal land.
That information raised a few eyebrows, so Pete Hendricks said he would check
the legality of the Fire Department doing inspections "on federal land" and
regarding, safety issues; Sharon Ackles said she will check with state DOH
regarding health issues and get a determination as to whether those statements
by Lisa are correct. One person commented that the land is not federal but was
turned over to the state by Kamehameha Schools, Bishop Estate. The buildings
were constructed with federal money, but the land never changed hands. And
Ka Hale Kahalu'u Resident Assn. Mtg. Page 3 July 21, 2003
even if it were federsd lands, would that preclude fire inspections and health
inspections?
Joe Spencer said his reason for being at the meeting was because of the large
number of cats being fed on Bishop Estate lands just mauka of the Kahalu'u
Housing. He has met with the individual representing acct-feeding group and
they have agreed to feed the cats elsewhere. The big question is whether the
cats will go to the new place. It was also brought up that there are more and
more pigs coming down to the cat-feeding area to eat the cat food. Bishop Estate
feels that the complaints about cat feeding are legitimate and that they are a
health hazard. They also climb on residents' cars and scratch the paint.
Everyone was thanked for being at the meeting and the Youth Council served
refreshments afterward.
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Ka Hale Kahalu ~ u resident. meeting August 28, 2002, 6:00 - 8:00 PM
regarding HCDCH's (Housing and Community Development Corporation of Hawai' i) site inspect
and recommended maintenance plan.
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August 19, 2003
My name is Lilo Kejn,
I am the tenant in unit #4E and I am a witness to the incident of Mr. Emil Edwazd and
Mr. Swingly Bungliek's guests. I am the resident that told Mr. Edwards and Mr.
Bunglicks guests that there were two laundry baskets in the trash bin azea that no one
knew who owned it. -
After they looked at it, they told me it wasn't their laundry. I then told them that_
anytime there is items left in the rubbish bin area, people could go tlu•ougli it and take
whatever they could use and not be in trouble for it.
They then took what they could use and put both the laundry baskets back into the
rubbish bin area. They did not leave any mess and left the baskets as theywere found.
Then two days later both laundry baskets were still sitting there and because the last two
nights we had a lot of rain. I picked up both baskets and threw them into the rubbish bin
myself.
So what I don'tunderstand ishow can Emil and Swingley both be chazged $35.55 fora
service that Management did not render. I should be the one getting paid the $71.10
because I'm the, one that disposed of both the laundry baskets.
Sincerely,
. Lilo t of unite
~ ~
August 19, 2003
Dear Management Lisa,
- We would like to ask: to have a meeting set up with you in regazds to the letter we have
received from-you dated August 11, 2003 in regazds to the $35.55 chazge you will be
billing to our September 2003 rent bill. We would like to inform you that the laundry
items do not belong to my family but on that date, my guests were in fact looking foamy
laundry that they were washing earlier in the laundry facility. Upon returning to retrieve
my laundry, the facility ~~as already locked and was then advised by another resident.to
check if the laundry in the trash bin azea was my families laundry. Because someone had
left.two baskets of laundry in the trash bin area. -
When my guest went to the trash bin to see if in fact the laundry items did belong to
us, they saw that it was not our belongings: Then they were aiso told that when any items
is put in the trash bin azea; anyone could go through it and take what ever they wanted. So -
they looked through it, te~ok a few items they could use and put the items back where they
were in the first place.
We would like to inform you that we feel the charge of $35.55 is inappropriate and .
should not be added to oi~r September rent bill. And further more we don't understand
.how Management has come up with such a ridiculous figure as you stated in your letter.
The items were not thrown all around nor left in a messy state, and as your picture shows,
it was all in tact within the laundry baskets.
We would appreciate- your immediate response to this letter before adding this "so-
.called chazge" to our September rent bill. You may contact me at my home phone number
at #322-2353. .
Thank You Very Much,
F^n~xil~,Ed~ands Tenant of~UUn~it #3F
ru V - f C
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HOUSING & COMMUNITY DEVELOPMENT CORP. OF HAWAII
URBAN REAL ESTATE CO
PO BOX 5187
KAILUA-KO1VA, HAWAII 96745
(808) 322-1915
August 11, 2003
Swingly Bunglick
78-6725 Makolea St #2-E
Kailua-Kona, Hi 96740
Dear Swingly:
On August 08, 2003, management staff witnessed your guests near building.#4 trash bin,
sorting clothes.
Management proceeded to your unit left a message with your guests to have you phone
''the Kahale Kahaluu Project Office in order to give you the opportunity to dispose of your
trash properly. As of the date of this letter no phone call was received:
Attached is a copy for your files to verify the above.
You are apprised of Section 8 (1) of your Rental Agreement, which states:
8. 'fEN?.NT'S OBLIGATIONS: Tenant shall at all times during the term of this
Rental Agreement, perform the following obligations:
(1) Dispose of all ashes, gazbage, rubbish and other waste from the premises in a
sanitary and safe manner.
At approximately 5:00 p.m., your guest failed to properly dispose the clothes and
therefore, required management to do so.
Due to the above a charge of $35.55 will reflect on your September 2003 rent bill for the
after hours charges of unproper disposal of trash.
Should you have any quf;stions please phone the Kahale Kahaluu Project Office at 322-
1915.
Sincerely,
Lisa M-L Falea me-Akan
Project Manager l/~
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EMIL EDWARD HA161/3F 08/08/03
SWINGLY BUNGLICK HA161/2E
(2) BASKETS OF CLOTHES DROPPED IN ENCLOSURE, NOT IN THE
CONTAINER.
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COUCH AND CUSH:ION'S IN RUBBISH ENCLOSURE.
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HOUSING AND COMMUNITY DEVELOPMENT CORPORATION OF HAWAII
URBAN REAL ESTATE CO.
P.O. BOX 5187
KAILUA-KONA, HAWAII 96745
(808) 322-1915
July 1, 2003
Judith Garcia
78-6725 Makolea Street # 3-M
Kailua-Kona, HI 96740
Dear Judith:
"fhis letter confirms receipt of your office visit on June 24, 2003 in regards to Ocie
moving out of your unit between July 7, 2003 to July 14, 2003.
You aze apprised of the following:
1. Inform Rochelle on the exact date Ocie moves out.
2. Schedule an interim rent review with Rochelle immediately.
3. Submit verification of your income and bank accounts to Rochelle
immediately.
4. Upon Ocie completing her vacate, your rent will be re-evaluated.
5. Upon Ocie completing her vacate, you will be placed on a two (2) bedroom
transfer list.
Should you have any questions, please call the Kahale Kahaluu Project Oflice at 322-
1915.
Sincerely,
Lisa M-L Faleafine-Akana
Project Manager
LFA/ra
~l
K.H.K.R.A.
78-6725 Makolea St. #1C
Kailua-Kona, Hawaii 96740
Urban Real Estate July 31, 2003
78-6725 Makolea St.
Kailua-Kona, Hi. 96740
Lisa Faleafine-Akana
Dear Management.
We the K.H.K.R.A. Board Members would like to inquire into the availability of a
vacant, ground floor unit for Mrs. Judy Garcia. We have been advised of her recent
accident in which she has been seriously injured and currently is not as mobile as before.
We understand that prior to being placed here at this project, she had requested for a
ground floor unit because of her health restrictions. She was given a 2°d floor unit instead
and because of her recent accident we feel it would be more appropriate for her to be
moved to a ground floor unit.
Her injuries has placed a huge burden upon her family members and herself, and being
that she lives on the 2nd f]oor at this time, this makes it even hazder for all of them to get
her up and down the stairwell.
We the Boazd members do know that there is a 2 bedroom vacant unit available which
is located on the ground floor in building 3 where she cuurently resides. This unit would
help her and her family to alleviate the strain that this family is going through.
Your immediate attention and consideration to this situation would be greatly
appreciated. On behalf of the Garcia family and the K.H.K.R.A. Boazd members we
Thank You for your timely actions and response.
Thank You Very Much,
K.H.K.R.A_ Board Members
Vice President
~>E~FyyLC~Z~7
Secretary
~T~renaseurer
"
cc: Frank Jung, Virginia Isbell, Sgt. At Arms
Chuck Sted, Gavin Thornton, ~ ,~~~w
Bazbaza Arashiro S~ , WT Rl,'nC
HOUSING & COMMUNITY DEVELOPMENT CORP. OF HAWAII
URBAN REAL ESTATE CO
PO BOX 5187
KAILUA-KONA, HAWAII 96745
(808) 322-1915
August 4, 2003
Judith Garcia
78-6725 Makolea Street # 3-M
Kailua-Kona, HI 96740
Dear Judith:
This letter confirms Ocie's office visit on July 29, 2003 in her request to have you
transfer to unit # 4-F, a ground floor unit due to the recent injury to your leg.
As stated during our discussion on July 23, 2003, you were apprised unit # 4-F
was not available.
As agreed, you were apprised that you would be placed on the two(2) bedroom transfer
list for Kahale Kahaluu only. You will be notified when a unit will be available for you.
Should you have any questions, please call the Kahale Kahaluu Project Office at 322-
1915.
Sincerely,
-
Lisa M-L Faleafine~•Alf
Project Manager a~,~n-°''^
August 20, 2003
Today at 11:35 am I railed Ms. Judy Garcia to touch basis with her on her current _
condition to see if she has received any notice of being moved to another unit as soon as
_ . possible: ~ _ ~ _ - - -
I) Judy Garcia has received a written response from Management dated July 1, 2003
stating that Judy will now be placed on the transfer list for a two bedroom unit.
2) Then on August 4, 2003 she received another letter from Management, stating that -
they do confirm Ocie's (Judy's daughter) request to have Judy transferred to unit #4F, a
ground floor 2 bedroom unit. And that she was already advised on July 29, 2003 that
unit #4F was not available. Judy was also reminded that she was placed on the transfer
list for Kahale Kahalu'u only and would be notified when a unit would be available for
her.
This is an updated follow up on the issues for Mrs. Judy Garcia.
24 CFR 960.204
HCDCH Admissions and Continued Occupancy Policy
Dated August 24, 2000
Chapter 4 "Tenant Selection and Assignment Plan"
Page 4 - 4 Monitoring Site-Based Waiting Lists for the Public Housing Program
states: The PHA will monitor its system of site-based waiting list at least bi-annually
to assure that racial steering does not occur. If the PHA's bi-annual analysis of
its site-based waiting list indicates that a pattern of racial steering is or may be
occurring, the PHA will take corrective actign.
Kahale Kahalu'u Housing Marshallese Families List
DATE: August 13, 2003
Name(s) Unit # Phone # Household Count
1) Embi Jude 1B 322-5693 2 Adults 2 children (4)
2) Bradley Joran/Jessica Ebot 1 G 3 Adults 1 Child (4)
3) Ken Caster/Javmie Jacklik 1H 2 Adults/2 Children (4)
4) (New Marshallese Familyl 1J
5) Line Gideon 1L 2 Adults/1 Child (3)
6 Liben Gideon/Rosbin Lan 2Ayy~ 2 Adults/3 Children 5
7) SwinQley & Milda Edmond 2E Y./U,Ytd1 l~.k=- 3 Adults/3 Children (6)
8 David Bean Sand Johnithen 2J ~ 3 Adults/ 2 Children 5
9) (New Marshallese Family) 3D ~ i rn ~ immu 2p-. L n~ i
l.~ 3
10)Emil Edwazds 3F 322-2353 4 Adults/2 Children (6)
11)Jeffer +~Bejan iana Monekeva 3G 2 Adults/3 Children (5)
12)Jifian & Stora Ainos 3H 3 Adults/3 Children (6)
13)Harry & Linsav Nashion 4C 2 Adults/4 Children (6)
14)Lilo Kejn 4E 2 Adults/4 Children (6)
Notes:
1)Unit #3D was requested for Judith Gazcia who is an injured resident currently residing
in unit #3M (second floor unit). On July 31, 2003 the K.H_K.R.A. Boazd members wrote
a letter to Management requesting to move Ms. Garcia to the ground floor unit because of
her injuries. Her leg is broken in two places and need assistance to enter and depart her
second floor unit. Today is August 13, 2003 the unit is now rented out to a new family.
First set of four families moved in on Dec. 2002 -
1)M/M Embi Jude Unit #1B 3)Lilo Kejn Unit #4E
2)M/M Emil Edwards Unit #3F 4)M/M Harry Nashion Unit #4C
Second set of four families moved in on Apri12003 -
1)M/M Liben Gideon Unit #2A 3)M/M Swingley Edmond Unit #2E
2)M/M Jeffery Bejang Unit #3G 4)M/M Ken Caster Unit #1H
Third set of four families moved in on July 2003 -
1)Line Gideon Unit #1L 3)M/M Jitian Ainos Unit #3H
2)M/M Bradley Joran Unit #1 G 4)M/M David Bejang Unit #2J
Fourth set of families moved in on August 2003 -
1)New Family 8/13/03 Unit #1J
2)New Family 8/13/03 Unit #3D
see attachments:
cc:Frank Jung, Virginia Isbell, Bob Hall, Chuck Sted,
Gavin Thornton, Sharon Ackles, Mayor Harry Kim
FROM :KRGJAIHf~ TP.fNJSITIONRL HOUSING FRX N0. :SEE <16,-'6 Ryr. 25 2~4 99:41RM Pl
~ < ~
I T13E UNDERSIGNED PERSON(S) HAVE APPLIED FOR A HOUSING UNIT AT
THE KAIiALU'U ROUSING PROJECT IN BONA ON TfIE BIO ISLAND.
NAME- CURRENT ADDRESS• DA1~ OF APPLICATION p ONE
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.DATE REPAIR wAS DONE: h e-f
MAINTENANCE OR REPAIR P NNEL: ~.t.
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k ' Kaihia-Kona; Hj t 96740
Dear Rodelle:
In response to a letter received by the Housing and Community Development
- Corporation of Havi~aii, HCDCH will be"inspecting youi untt on:
DATE: AUGUST 7, 2002 (WEDNESDAY)
- 'TIbfE: BETWEEN 1:30 PM AND-4:00 PM
PLACE: YOUR UNIT #l-C
You must be present for the above inspection.
Should you have any questions, please call the Kahale Kahaluu Project Office at 322-
- 1915.
Sincerol ,
Lisa M-L Faleafine-
projectManager
(Hand-delivered)
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y 1-i
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Please BRIEFLY describe your problem You;rrlay ~tictude approximatelly when it
happened, `steps You have token to try to solve k~yot? ,have contacted
and what has been the result. Use the bade of this If r[ece~Y• "
=
live at ~ ,Hale o Kafwiuu [ J KeaWket~ (ir jytiale Hoakipa
[ j tJani Olu ; [ J Kalmotlno [ } other, .
AEix
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[/j illegal activities in/around your pro}ect
[ J how inspections are conducted
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{''{',r,E ,3~~ ` 4~ : i x~~~ FOR MY
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7EN~ANT
K~~~1's A COPY FOR VF:RIFlCAi70N OR((iINAt-GOES 70 MANAGEbS~'d1' OFFIL~
1'viAHALO FOR YOUR INtMEUtATE A'I'rENT10N.
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~ A ~ . MY NAME IS: ` " ~x ~ ~
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4 ~r_• y
DATE REPt~Bt WAS INANE: _ n~t-~.f R!I
MAWTENAIVCE OR REPAIR PERSONNEL: K,e a ~u_ .
COMMENTS.
TENANT SIC3NATURE: .
Y
-f ~ t _,S f q "NY
t} pa":x - x ~ 4~~~.~t4 ~n ~d"' xh. ~R~s &••yr''y3+ ~•4,p ~r~rS'~
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'F ty iu n t w
~t Lynaese ~c>a eri ~ ~ x ~ ~
78-6TZ5 Malcolca S`t. Apt 2 F. 4 }
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~ 4i t}ua 6`~'.aea)s mone.tfists~)t6atbrepamod
~w~;
,
Your proa~)t •responsa wouldbe great!}L approciatodbeca))se it fsp~cfi bFacTc m
those imligMed staa9vaps.
r.
s ; Thank-y'oir
LyclneseAeia ~~~~~~L /D~Y~OZ ~,'~o~,F
DER SA `'"tn! 9~a3~ ~oZ1J
~ /0~9/0~ #a~
Lympese Acia
78-6725 Mslwka St. tlpt 2 F , u ~
ICahak ICatmtnu
<s
,r
~~r, '
p{t'aSC pul is Aevv bul6d m ~ (vYaQs) outlets. The ittitls that nesci
[CQ} bUlbS are: ' t ~
Bing 2 r~~ ~
lM y r,\t~~'~.rr.
3a stair way
4~ tlmr 6t' seeds ruo~ thai u
T
- ~ - - ~ 1
~1,':~w 211w~ A'
Your pmrr~t resporrsc would Fie'j~ceatty appreciated bacauso ~ is pitch black iu
Wose unlighted stairways.
Thank-you
Lynnese Acis
Mara Amoae
Molly Ma6
Terry r-i.(
~b~~a~o~ -~~o ~
s i 1 LF sy ^~fF ~hwir v~ yM~MY~ ~~`f'~i~` ~4~` e#~ Yf
- A' d ~~'4'yi ~ ` y~_~~ .S°' rye' ~
_ - KAIfALT ~ 4 ~ ~C ~l? Y T tU
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{/~~~t/V${/bW IQI L{/{/G ~J A'4.:AY~ tM ~ti Clf~a4 ty3F 3
AGENDA Ka!?alc O Kahahnt e~.~~ r.~ ~ `~r~'ti
R 1?aiitlttg ~ ~ k x f
A V1S1tal chaclc; was done by Ai r^~ '';"T~ S~
yq uW S ( N 1fi
> r ' lot 1$1113. Jt ~Ya$ . ~ ~
c, ~'kki~
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~.yµ~ r a ~ et v~ ~ ~`t
i31dd ~14~~'4 b bulbs are ~ ~ ~ J r ~
1~+rf a ~ t d .&w v f
_ - ~x fit ( 47 p~~ ~ _
- - rrf` r ASP ,
Parkins Lot Lamp PoleslStreet Li~'~~ y u, ~ r
Bldg.# 1 2 Street lamps are out (sonu;tmes flickers off & on)
1 Street lamp works ~
Bldg.#2 2 Street lamps are out i ~ ,
1 Street lamp works- ~
Bldg.#3 2 Street lamps are out
I Street lamp works
Bldg.#•t 1 Street lamp is out ~ . -
2Street lamp works
Basketball Court has ao lighting.
Walkway from top buildings'to Laundry room (bottom buildings) has no lighting.
y;:
lalaoz
2 ~
~ ~ ''t ~ ~J+b ~ ~'d^~6. ~y ra y vI~' h ~fy
t F p xµ k i ~ ~ ky it t@- .M v 1`~~
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I{;AN.~?LE O KANALU'U N#~'4~'PRU~~Ak~,MNdTEB
i n ~C f ~ . xx t 1'x
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-DATE. Dd'.:~ ~oZ ,l~r; ~ ~t~`~,~
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~ : - ~ , I HAVE NOTffIED THE : OF~ ~MAIId'!'$3~iA~I„ ~'""tea
t ~
A DEP~~iRT'T OF THE REPAIR(S)~N~~ ~ `I~HAVB DO
~5'O~BY,VERB,At.%WRII'IENSTATEIvI~'~;,~,,. rt~„ :IN's 4' ~~'~"'`x
'AND I AM A LEGAL TENANT. MX NAME I5:i2ocCttle. S+mr~i ~
t
r
DATE REPAIR WAS DONE: 1 O ~ off- .
MAWTENANCE OR REPAIR PERSONNEL: itddl.tf l~.~
n«,u~l: ww.
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CONiMEN'TS: n n W a~-tv v ,
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'TENANT SIGNATURE: ~~~~"?~1"" _
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~ KAAAT.E O KAHALU'U;NA~V~PR,OGI2AM NOTE.4 '
-
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~ :DATE:"(Q LO OZ } ~
~ REPAIR;NEEDED: ` ~~~1
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NO'IIFIED:n ~ ~ :
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~'3, AND I AM A LEGAL TIrNANT NAME IS h ,'y
r..r•,:
k~m
a';
DATE REPAIR WAS DONE: ~ ~ C ~
MAINTENANCE ORREPAIR PERSONNEL: ` r
CObIIvIDV'I'S• 5 E " ~C L~+S
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TENANT SIGNATURE:
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KAHAL$ O KAHAI~U'U NHW PROGRAIIvf 1YOTES
DATE.:1~ I t OZ 'J : a t` d F
REPAIR ED: . ~,"~jt"h
TO WHOM N01'II"TED• ° r ,sit°~ a _ . ;
,
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DEPAR~'14IEN'T OF THE REI'~" ~
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SO BY VERBAL / WRI'TTE'N S'1'~TE~r~T `I
RESII?S ~2~ ' ` ~ ,
ATYNAMEIS: f Wvin~ A~~~~:1~`~_~
AND I AM A LEGAL TENANT. x' ~ ,
DATE REPAIR WAS DONE: .
MAIIVTENANCE OR REPAIR PERSONNEL: Npte l4s of YET
COIvA~ENTS: T l
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TENANT SIGNATURE: ~P+T.CQ,
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Beach Resort & Spa .~~tf~fs
2005 Kalia Road
Honolulu, Hawaii 96815-1999
808.949-4321
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Nani Olu Resident Association (NORA)
cr.am..~
Si-ioii Natu Knpuas Places Apartment IA
Kealakelcna~ HI 96750-8149
July 28, 2003
Lisa M-L Faleafine-Akana, Manager
Nani Olu Low Income Housing
Urban Real Estate Co.
P.O: Box 5187
Kailua-Kona, HI 96745
Re: No Working Washer at Nani Olu
Dear Lisa:
There has been no word from you regarding the letter of June 12, 2003, Re: Repair of Laundry
Facilities at Nani Olu, nor from Robert Hall or Lui Faleafine to whom copies were sent June 23.
The only machine that had been working since March stopped Monday, July 21. The elderly and
disabled without transportation are washing clothes by hand and drying in the one remaining dryer
that works. Our laundry situation is desperate.
Julie Russell talked to Sean, your husband who you know is the Head of Maintenance, on Ftiday
when he was at Nani Olu. She asked if he knew the washer was broken, he replied, "No, I didn't
know." She asked, "Can you help us? Some people thought maybe just the money needed to be
taken out." He answered, "No, we don't own the washers." When she asked him who did own
the machines, he replied, "I don't know, they're on some kind of contract."
Also on Friday Julie called the office to report the washer not working. The call she asked
Rochelle to ask you to make was not returned.
Simple information on the status of the laundry machines would be a help, but it seems
non-existent, even to the Head of Maintenance.
Lisa M-L Faleafine-Akana
re: No Working Washer at Nani Olu
July 28, 2003
Page 2
"This letter is to pursue how to expedite repairs or replacement of the broken machines."
"Would you please keep us informed as to ma~iagement's immediate plans for addressing the issue
of inadequate laundry facilities at Nani Olu." These lines from our previous letter remain the core
actions we hope will betaken on our behalf by way of this letter.
Sincerely,
Beatrice J. (Tony) Hoagland, Vice President Eleanor Sheridan, Corresponding Secretary
Julie Russell, Treasurer
cc: Gov. Linda Lingle
Charles Sted
Francis Jung
Robert Hall
Lui Faleafine
Virginia Isbell (e-mail)
Jaz
Nana Olu Resident Association (NORA)
trMd~~
81-ioii Nani Knpnna Places Apardnent;H
Keaialcelcna, HI g675o-8149
Em~7y Coflias, Presidem~;23-y843
June 12, 2003
Lisa M-L Faleafine-Akana, Manager
Nani Olu Low Income Housing
Urban Real Estate Co.
P.O. Box 5187
Kailua-Kona, HI 96745
Re: Repay of Laundry Facilities at Nani Olu
Deaz Lisa:
There is much resident interest in the situation of the lack of fully functioning laundry facilities at
Nani Olu. Nani Olu has been operating with one washing machine and one and a half dryers since
mid-March. This letter is to pursue how to expedite repairs or replacement of the broken
machines.
On June 3, 2003, Annette Tashiro was asked by residents, "Who owns the washers and dryers?"
She replied that the machines belong to the Nani Olu project.
Beatrice (Toni) Hoagland said you told her before that the man who fixed the machines went to
Hilo and you couldn't find him nor the keys to open the machines.
Lisa M-L Faleafine-Akana
re: Laundry Facilities Nani Olu
June 12, 2003
Page 2
Frank Sheridan volunteered at the May NORA general meeting to find out the status of repairing/
replacing the washing machines and dryers. His calls to both the Urban Real Estate office at
Kahaluu and Mr. Hee on Oahu have not been returned.
As of today, June 11, Toni has tracked down the following information regarding repairing
Maytag washing and dryer machines.
She located ATS Company in Hawaii which handles Maytag. Carlos Ramos who works for the
company on the Big Isiand has the keys to get into the machines and can repair them. When Toni
spoke to him, he asked who he should call to get permission to repair the machines at Nani Olu.
She told him to call you and gave him your number. Mr. Ramos can be reached at 896-3740.
In addition, Jim Crawford, a Nani Olu resident, is a journeyman electrician willing to look into
repairing the machines if he has the manuals. Are repair manuals available for these machines? If
not, can they be ordered from the Maytag manufacturer? Toni and Jim Johnson copied down the
machine numbers as follows:
"Maytag Heavy Duty Commercial Washer" (front-loading, broken 2 years, no HHA tag)
MFR 18MCAAS
Serial #10459089QD
"Maytag Commercial" washer (on left, broken prior 3/17/03, HHA No. 7389)
Model A23CS, Series C4
Serial #512490 TA
"Maytag Commercial" washer (on right, working, HHA No. 7390)
Model A23CS, Series C4
Serial #51251 I TA
"Maytag Commercial Dryer" (on left, out of order sign, no HHA tag)
Model #DE 19 CS
MDE 12 CSACW
Serial #10841813QZ
"Maytag Commercial" dryer (in middle, works, HHA No. 7392)
Model #DE 19 CS, Series 03
Serial #401762 RL
"Maytag Commercial" dryer (on right near wall, out of order sign, HHA No. 7391)
Model DE 19 CS, Series 03
Serial #401956 RN
Lisa M-L Faleafine-Akana
re: Laundry Facilities Nani Olu
June 12, 2003
Page 3
It would be appreciated if there could be some action in solving this problem. Would you please
keep us informed as to management's immediate plans for addressing the issue of inadequate
laundry facilities at Nani Olu. Thank you so much.
Sincerely,
Emily Collins, President Sandra Verster, Recording Secretary
Beatrice J. (Tony) Hoagland, Vice President Eleanor Sheridan, Corresponding Secretary
Julie Russell, Treasurer
cc: Francis Jung
Virginia Isbell (e-mail)
Robert Hall (6-23-03)
Lui Faleafine (6-23-03)
Chazles Sted (7-28-03)
Gov. Linda Lingle (7-28-03)
jaz
P.S. Julie Russell spoke to Mr. Ramos this morning, June 12. He is located in Kailua-Kona and
said he has worked on the Nani Olu machines under a previous company and is familiar with
them. He charges $55 for an initial call and $20 for each additional machine he examines at that
time, plus of course, parts. Unfortunately, he does not have a key to the lazge front-loading
washing machine but does to the others. While he was very eager to begin work with the
machines, Julie informed him that all arrangements would have to be made through you and for
him to keep calling should he be unable to reach you.
NANI OLU UNIfi ~!l PAGE 2
7. notified Management D'x-
/ ~ . 1 ap rqx ate ~ ~e~
8. notified M gemerit v Q 4 t~
appro .date
9. p(] notified Management .y,.~~, .f,~ s~~ `
/ ` ~ ap x. date
~
10. [ ]notified anagement
- approx. date
~e~i
11. [ ] notifieUUd Management
approx: date~~~~
~t~+--f.~.F~.:z-2~
12. [ ]notified Management
approx. date
13. [ ]notified Management
approx. date
I c~_
s v~ ~
~l
O J~(~" p ~tl
~zt~"~`°~' " l~ ~ jam/ ~ ,
NANI OLU LOW INCOME HOUSING MAINTENANCE NEEDS FORM
UNIT NUMBER
Please BRIEFLY describe all the repair and maintenance problems you
have. Check the box if you have notified Management. These forms will
be given to the Housing and Community Development Corporation
Corporation of Hawaii. Please return the completed forms to the
Community Room by 5 p.m. Monday, July 28. Thank you for your help.
1. notified Management 14 q ~ - G G3
{ -i-~ ' approx. date
2. ]notified ManagG~
approx. date
~.~--tic' ,v:.~.~ e~ - ~
3. notified Management (C}.G 8'
~ ~ approx. date
~ C.
4. ~ ]notified Management ~_O o ~ .
approx. date
NANI OLU LOW INCOME HOUSING MAINTENANCE NEEDS FORM
UNIT NUMBER
Please BRIEFLY describe all the repair and maintenance problems you
have. Check the box if you have notified Management. These forms will
be given to the Housing and Community Development Corporation
Corporation of Hawaii. Please return the completed forms to the
Community Room by 5 p.m. Monday, Juty 28. ~T1hank you for your help.
1. [ u`] notified Management ~~~ca~L~2~~~~~l~n~~i ~ ~,~i
Q~eU ap rox. da~~ ~'"/Kd r/~ CO,~,
Cl ~Qril'~ ~Z..~,ct2~ cY~-
i~ j`~"
~Fi.>.2~ Gp ~t; . U
t'~~.~
C
2. [ ]notified Management
approx. date
3. [ ]notified Management
approx. date
4. [ ]notified Management
approx. date
~
NANI OLU UNIT' 2C'_- PAGE 2
5. [ ]notified Management
approx. date
6. [ ]notified Management
approx. date
7. [ ]notified Management
approx. date
8. [ ]notified Management -
approx. date
9. [ ]notified Management
approx. date
NANI OLU LOW INCOME HOUSING MAINTENANCE NEEDS FORM
3 ~ BEATRICEJHOAGLAND
UNIT NUMBER S1-IOllNaoiKupunaPlApt3C
Kealakekua, HI 96750
Ph 808.323-2943
Please BRIEFLY describe qll the repair ana mainrenance problems you
have. Check the box if you have notified Management. These forms will
be given to the Housing and Community Development Corporation
Corporation of Hawaii. Please return the completed forms to the
Community Room by 5 p.m. Monday, July 28. Thank you for your help.
J ~ ~
1. ]notified Management
~ o%tEd
~ Prox. date
U~'~~ /
2. ]notified Management `~~f !tom{~~
`L~C1' ~e prox. date
3. [ ]notified Management
approx. date
4. [ ]notified Management _
approx. date
CQ
NANI OiU UNIT 3 ~ PAGE 2
5. [ ]notified Management
approx. date
6. [ ]notified Management
approx. date
7. [ ]notified Management
approx. date
8. [ ]notified Management
approx. date
9. [ ]notified Management
approx. date
3 . ~VANI OLU LOW INCOME HOUSING MAINTENANCE NEEQS FORM.
UNIT NUMBER
Please BRIEFLY describe all the repair and maintenance problems you
have. Check the box if you have notified Management. These forms will
be given to the Housing and Community Development Corporation
Corporation of Hawaii. Please return the completed forms to the
Comm~u/nity Room by 5 p.m. Monday, July 28. thank you for your help.
1. [(/j notified Management '
A~ Q - ~ ap x. date
rev ?~1~
S
2. [notified Management
appro~ ate
~ ~-P.E~
3. ` [ notified Management ~ i~.t~.-~~
~ approx. date
C/.'/Yl_JV Cyr 1/ G-~l/' _
~ '~j
~i~
4. [ j notified Management
n approx. date
~l, , ^ A ~ ,
~j~~ ~ n~~~~
c~~' ~ ,.J
NANI OLU UNIT PAGE 2
7. notified Management ~_~~'~C~`''~`'~-~
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~L ~,y,~~, approx. date y~
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1 1. [ ]notified Management
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12. [ ]notified Management
approx. date
13. [ ]notified Management
approx. date
J NANI OLU LOW INCOME HOUSING MAINTENANCE NEEDS FORM-
r~ ~ ~ UNIT NUMBER
Please BRIEFLY describe all the repair and maintenance problems you
have. Check the box if you have notified Management. These forms will
be given to the Housing and Community Development Corporation
Corporation of Hawaii. Please return the completed forms to the
Community Room by 5 p.m. Monday, July 28. Thank you for your help.
1. b ]notified M^a~ntag_ement p 1
1 ~ ^dl.~~ ~d~!~Jpro~'x,. datL~ti~-Q/~Gt.~It,t - I~~`' ~
2. ~Q notified Management
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NANI OLU UNIT _ RAGE 2
7. [ ]notified Management
approx. date
8. [ ]notified Management
approx. date
9. [ ]notified Management
approx. date
10. [ ]notified Management
approx. date
11. [ ]notified Management
approx. date
12. [ ]notified Management
approx. date
13. [ ]notified Management
approx. date
NANI OLU LOW INCOME HOUSING MAINTENANCE NEEDS FORM
3 ~ UNIT NUMBER
Please BRIEFLY describe all the repair and maintenance problems you
have. Check the box if you have notified Management. These forms will
be given to the Housing and Community Development Corporation
Corporation of Hawaii. Please return the completed forms to the
Community Room by 5 p.m. Monday, July 28. Thank you for your help.
1. jY] notified Manageme, nett ~ ~/1~1 ?
r ~O K bnn,, Ut,~~l~l-r ppro .date `7
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approx. date
NANI OLll l1NlT PAGE 2
7. [ ]notified Management
approx. date
8. [ ]notified Management
approx. date
9. [ ]notified Management
approx. date
10. [ ]notified Management
approx. date
1 1. [ ]notified Management
approx. date
12. [ ]notified Management
approx. date
13. [ ]notified Management
M _ approx. date
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done to cover it properly. Children play in area.
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' ``il(i Mgmnf. Put up a piece of wood and a pole to keep the ceiling from collapsing. Stayed that way one year. May 9, 20(
resident had severe allergic reaction from mold.
Picture below shows ceiling as it is today. Moldy ceiling removed. Sheet rock put up and sealed but leak continued
and sealant fell out. Attempt to fix leaking roof used °Bondo" - no good. Then June 2002 put on 'Peel & Seal°.
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HOUSING AND COMMUNITY DEVELOPMENT CORPORATION OT HAWAII
' ' URBAN REAL ESTATE CO.
PO BOX 5187
KAILUA-KONA, HAWAII 96745
(808) 322-1915 ~ _
May 13, 2002
Solid Rock Ministries
73-4855 Kanalani St.
Kailua-Kona, Hi 96740
Attn: Pastor James Texeira
Dea.* Pastor Texeira:
This letter co~nns receipt of Linda Cullen's letter dated May 09, 2002 received via fax on May
09, 2002 for the proposed monthly Outreach at Kahale Kahaluu Housing Project on May 18,
2002.
Approvals of the below items are as follows per your letter:
1. Complete Painting of the Laundry Room floor and ceiling.
2. Painting of parking lot curbs and parking stalls. (Colors are to be painted the
original color and traffic paint must be used).
3. Repair of Basketball Court and supply Basketballs.
Denial of the following items is as follows per your letter:
I . Posting of Rules for Basketball Court. Please submit a draft for management's
approval.
Please submit }'our June I5, 2002 monthly outreach request by MAY 24, 2002. =
Certified Mail '47000 1670 0001 5716 9444
Should }'ou ha~•e any questions call 322-19li.
Sincereh.
Lisa M-I. Faleafine-Akana
Project Manager
Attachrnentof Monthly Schedule
LFA/mr
HOUSING & COMMUNITY DEVELOPMENT CORP. OF HAWAH
URBAN REAL ESTATE CO
PO BOX 5187 'LOOS'
KAILUA-KONA, HAWAII 96745 ~ 1 0
(808) 322-1915
July 8, 2002
Pastor James P. Texeira
Solid Rock Ministries
73-4855 Kanalani Street
Kailua-Kona, Hawaii 96740
Dear Pastor Tex:
As of the date of this letter, we have not received your monthly letter for your project
slated for July 20, 2002 at the Kahale Kahaluu Housing Project. '
bt'e hope that your plans include completing the laundry and parking lot areas that were
to be completed on June 15, 2002. Attached is a schedule for your use.
Also, the Kona Police Deparhnent Community Policing Division has offered to repair the
basketball court. They were informed that your Ministries is also interested and
Management suggest they contact you to work thing out. Their contact person is Officer
Rollin Rabara.
Should you have any questions, please call the Kaha]e Kahaluu Project Office at 322-
1915.
CERTIFIED MAIL #7000 1670 0001 5716 8089
Y
Sincerely,
P
Lisa M-L Faleafine-Akana
Project Manager
KAHALE KAHALUU
SOLID ROCK MINSITRIES
OUTREACH PROGRAM
2002
DATE TIME PROJECT REMARKS
04/20/02 9:00 A. M. TO 12:00 P.M. PAINT LAUNDRY COLOR: WHITE
REPAIR EXTERIOR STAIRS
05/18/02 9:00 A.M. TO 12:00 P.M. PAINT PARKING LOTS FOLLOW COLORS ON
' CURBS. MUST USE
TRAFFIC PAINT
06/15/02 9:00 A.M. TO 12:00 P.M. REPAIR BASKETBALL COURT ?
07/20/02 9:00 A.M. TO 12:00 P.M. REPAIR HEATER DOORS
08/17/02 9:00 A.M. TO 12:00 P. M. ENCLOSE GA$ TANKS WITH FENCING WILL SUPPLI'~DIAGRAM
REPAIR KEIVCE LINE
09/21/02 9:00 A.M.TO 12:00 P.M.
X0/19/02 9:00 A.M. TO 12:00 P.M.
11/16/02 9:00 A.M. TO 12:00 P.M.
12/21/02 9:00 A.M. TO 12:00 P.M. CHRSITMAS PARTY
a
LISA 04-10-02
HOUSING & COMMUNITY DEVELOPMENT CORP. OF,HAWAII
URBAN REAL ESTATE CO.
PO BOX 5187
KAILUA-KONA, HAWAII 96745
(808)322-1915 _ _
September 16, 2002
. "„cp1,
9 ~
Pastor James P. Texeira ~ ~FQ ,y
Solid Rock Ministries ~ 5
73-4855 Kanalani Street '
Kailua-Kona, HI 96740 ~`G~' -
.
Dear Pastor Tex: _
This letter confirms receipt of Billy Palea's letter dated September 6, 2002 and
received at our office on September 10, 2002 in reference to your Outreach
Program scheduled for September 21, 2002.
Notices will be delivered to Kahale Kahaluu on September 19, 2002 regarding
the following:
1. Vehicles be parked at least two (2) feet away from curb to allow the
completion of painting the parking lot.
2. Laundry Facility be closed on September 21, 2002 and washers/dryers
removed.
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3. Installation of basketball backboard/rim net. Cb'~t~`)
C~Y~ _
Management request for the Laundry Room that the following not be painted: ~.~"`~S
~n.c-c..
1. Floors. i
CERTIFIED MAIL # 7002 0510 0000 9169 7461
Sincerely.
Lisa M-L Faleafine-A
Project Manager
LFA/ra
HOUSING & COMMUNITY DEVELOPMENT CORP. OF HAWAII
URBAN REAL ESTATE CO
PO BOX 5187
KAILUA-KONA, HAWAII 96745
(808) 322-1915
JANUARY 23, 2003
SOLID ROCK MINISTRIES
KAHALE KAHALUU OUTREACH PROGRAM 2003
UPDATED LIST OF AGTPJTTIES
The following is a list of the 2002 activities that was submitted on April 10, 2002:
1. REPAIR BASKETBALL COURT
2. ENCLOSE GAS TANKS WITH FENCING
3. REPAIR FENCE LINE THROUGHT PROPERTY
4. ADDITIONAL FENCE LINE ON WALKWAYS
Please advise if you will need other activities for your program.
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address:. Center for Independent Living-West Hawaii
x 2197 81-6627 Mamalahoa Highway, Suite B-5
ealakekua, Hawaii 96750-2197 Kealakekua, Hawaii 96750
March 11, 2003 PH: (8081 323-2221
FAX: (808) 323-2383
TTYlfDD: 323-2262
Frank Jung
75-170 Hualalai Rd., D-214
Kailua-Kona, Hawaii 96740
Re: HCDCH Housing at Ka Hale Kahalu'u
Dear Mr. Jung,
As the Big Island Boazd Member of the HCDCH, I am writing to you with concerns
about the above facility and it's occupants. One distwbing matter is that out of 50 units, it
is reported over 20 units are vacant, while a waiting list exists. Our consumers and the
housing association at Ka Hale Kahalu'u have raised many tenant concerns that I wish to
respectfully call to your attention.
Many believe that the well-reported personal friendship between Mr. Robert Hall and Mr.
Faelini of the management company (FMC), has allowed FMC to take advantage of the
friendship to the determent of the tenants and this facility. The FMC has a history of
intimidation against the tenants, which mainly are comprised of the elderly, the disabled
and those economically sensitive tenants. As a result of these matters, I believe that Mr.
Hall should recluse himself in all matters involving the FMC.
Could you help us obtain copies of the following to be shazed with the housing
association?
1. "Project Rules" (State of Hawaii, Depart. Of Human Services, Hawaii Housing
Authority) form DSSH 4111.
2. HCDCH management contract for this facility including job descriptions of FMC.
3. The recent physical needs assessment by the firm of `Building Inspection Service, Inc.
4. Tenants rights at HCDCH regazding local housing tenant rules.
We have also learned that the handicap units and bathrooms aze not accessible, the
laundry room is not accessible, ramps aze illegal and do not conform to the American
with Disabilities Act (ADA). Complaints regazding the maintenance services exist, and it
is suspected that unlicensed persons provide some of these services. Our concern also
extends to the other facilities operated by the FMC.
Sincerely,
h~
Merle Martin, Coordinator
YfLT:ll! A Hawaii Island United Way Agency
,~~"`~E~r°`~ U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
° i
Hawaii State Office
a* IIIIIIII ~ 600 Ala Moana Boulevard, Suite 3A
9s of E`Oa Honolulu, Hawaii 968134918
HUD Home Page: httP://www. hutl. gov
March 5, 2003
Mr. Merle Martin
Coordinator
Center for Independent Living -
West Hawaii
P.O. Box 2197
Kealakekua, HI 96750-2197
Dear Mr. Martin:
Thank you for providing us a copy of the January 31, 2003 letter you sent to Mr.
Bob Awana, Governor Linda Lingle's Chief of Staff, regazding the quality of the public
housing units in west Hawaii and the complaints raised by residents of these
developments who are also consumers served by the Center for Independent Living
(CIL). I telephoned your office this morning and left a message for you to contact me.
Mr. Michael Liu, Department of Housing and Urban Development (HUD) Assistant
Secretary for Public and Indian Housing, is concerned about the condition of the housing
units and the complaints of the residents and has asked me to take the lead in addressing
and resolving the issues raised in your letter.
You provided seven examples where residents of Kaimalino Housing, Ka Hale
Kahaluu, Nani Olu, Hale Hookipa, and Kealakehe have complained about the condition
of their units and indicated that little or no action has been taken by the management
staff. Although your examples cleazly explain the residents' concems, it is difficult for
our office or the Housing and Community Development Corporation of Hawaii
(HCDCH) to take action, as we do not know what units aze affected. We will be able to
look at each individual situation and serve the residents more quickly and effectively if
we had their names or their unit numbers. Please provide their names or unit numbers by
e-Mail at miclrael_s._flores~hud.gov or by phone at 808-522-8175 ext. 226.
For other units and other situations not covered by your letter, please be aware
that on a broader scale, our Department, in cooperation with HCDCH, is in the process of
conducting a comprehensive Independent Assessment of the management operations of
HCDCH that includes a review of property management and maintenance functions,
resident programs and tenant relations, and a comprehensive physical needs assessment
of each public housing development. We are confident that through reports like yours on
conditions of specific units and through the extensive information obtained from the
Independent Assessment, we will address and resolve the concems you and your
consumers have raised and more.
z
C
I look forward to receiving either the names of the residents or the number of the
unit they occupy. If I can be of further service, please call me at 808-522-8175 ext. 226.
Sincerely,
Michael S. Flores
Acting Director
Office of Public Housing
cc:
Mr. Robert Hall
Acting Executive Duector
Housing and Community Development
Corporation of Hawaii
677 Queen Street, Suite 300
Honolulu, HI 96813
Ms. Renee Kneppar
Public Housing Management
And Occupancy Division
Department of Housing and Urban Development
451 Seventh St., SW
Washington DC 2040]
',MENIp„
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a II y, ~ U.S. DEPAR'T'MENT OF HOUSING AND URBAN DEVELOPMENT
N~ WASHINGTON, D.C. 20410-5000
p•N OE+E~O
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OFFICE OFTHE ASSIStAM SECREPARY ~ ~ -
FOR PUB WC AND INDIAN HOUSING
Mr. Merle Marlin
Coordinator
Center for Independent Living, West Hawaii
81-6627 Mamalahoa Highway, Suite B-5
Kealakekua, Hawaii 96750
Dear Mr. Martin:
Thank you for your letter of December 20, 2002, expressing concerns with regard to the
Hawaii Housing Authority. Specifically, you indicate there is discrimination in housing against
persons with disabilities in West Hawaii, numerous HUD violations, and properties are being
mismanaged. The Department will investigate the issues you have raised.
Enclosed is an information booklet about Fair Housing practices. This booklet is
provided so that you may submit a formal complaint in accordance with the instructions outlined
in the publication. Additionally, your Fair Housing concerns are being forwarded to the San
Francisco Field Office that has jurisdiction over the Hawaii Housing Authority.
Chuck Hauptman will pursue the Fair Housing issues you raised. Please provide
Mr. Hauptman with the specifics related to your concems. The local housing mismanagement
and HUD violations you referenced in your letter are also being forwarded to the San Francisco
Field Office. The Director of Public Housing, Joyce Lee, will pursue these issues. Please
provide Ms. Lee with the specifics related to your concerns in these particular areas of
operations. Their address and telephone numbers are:
Department of Housing and Urban Development
Phillip Burton Federal Bui]ding/Courthouse
450 Golden Gate Avenue, Ninth Floor
San Francisco, CA 94102-3448
Telephone Number: (415) 436-8420 and (415) 436-8375
I have requested that the San Francisco Office respond to your concerns as soon as they
receive the specific information from you. Once they receive the information, their office will
contact you within thirty days.
c
z
Thank you for your interest in the Department's programs. If I can be of further
assistance, please let me know.
Sincerely,
~„y , Michael Liu
" Assistant Secretary
Office of Public and Indian Housing
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_
d address. Center for Independent Living-West Hawaii
O. Box 2197 79-7360 Mamalahoa Highway, Suite 2B
Kealakekua, Hawaii 96750-2197 Kainaliu, Hawaii
PH: (808) 322-2236
January 31, 2003 FAX: (808) 322-2172
TTY/TDD: 322-2396
Mr. Bob Awana
Chief of Staff
State Capitol
State of Hawaii
Honolulu, Hawaii 96813
Subject;
Housing/contract violations by HCDCH against numerous tenants; which include elder
abuse, intimidation, harassment, coercion, threats, emotional abuse, verbal abuse,
minimizing, denying and blaming. In addition, there is sufficient reason to be suspicious
of malfeasance by the Management in West Hawaii.
Deaz Mr. Awana,
Mr. Michael Flores of HUD referred me to your office in an effort to obtain relief for our
consumers that reside within HCDCH housing units of Kaimalino, Hale Hookipa; Kahale
Kahaluu, Nani Olu and Kealakehe.
I have enclosed a report that alludes to some of the complaints. Our agency has been
dealing unsuccessfully with these matters for a number of years without relief. Another
particulaz ongoing problem with many tenant units is water damage, over and over again
without proper maintenance.
We can supply additional complaints from other tenants, but believe there is enough
current information to call for an investigation of the HCDCH local management.
We would also inquire as to the membership of the Board of Directors of the HCDCH,
when and where do they meet?
Sincerely,
~c~
Merle Martin, Coordinator
Cc; Michael Flores, HUD
Richard C. Luckham, Hawaii Disability Rights Center
Pat Lockwood, Executive Director, HCIL,
Michael Liu, Assistant Secretary HUD
*r - -=~va~~ 'sl~nd United `Nay Agency
p,,W®®~®® 0~7®®1®®
®1'11'IWI'1~~
~ address: Center for Independent Living-West Hawaii
.O. Box 2197 81-6627 Mamalahoa Highway, Suite B-5
Kealakekua, t~awaii 6750-2197 Kealakekua, Hawaii 96750
Decem~er 20, 2002
PH: (808) 323-2221
Michael Liu, Assistant Secret FAX: (808) 323-2383
ary TfyffDD: 323-2262
U. S. Department of Housing and Urban Development
Room 4100
451 7a' Street S.W.
Washington, D.C. 20410
Issues: 1. Discrimination in Housing against persons with Disabilities. 2. Local housing
mismanagement 3. HUD violations
Deaz Mr. Liu,
Here in West Hawaii (Kona) we have housing Projects being mismanaged by
Independent Contracts that aze contracted by HCDCH with HUD requirements.
The failure to adequately oversee Independent Housing Contracts has led to many
violations against housing applicants and tenants. Project mismanagement, faulty
administration, housing applicant.processes, staff misconduct, inadequate maintenance
and unauthorized uses had led to many discriminatory actions against persons with
disabilities.
The role of housing has increasingly been found to be critical in the recovery of persons
with disabilities. Safe, decent, affordable housing for persons with disabilities is a goal of
HUD, which is not being met here in West Hawaii due to the above listed violations.
When a person with disabilities applies for housing here, the housing contractors meet
them with an attitude of adverse selection. When a person with disabilities is an
established tenant, they aze met with ridicule and verbal abuse.
We respectfully are seeking housing relief for persons with disabilities and hope that a
thorough review of all contracts, policies, procedures and mismanagement will be
forthcoming.
Sincerely,
Jdelynn Cadang
Independent Living Specialist
Cc: Hawaii Senator Ron Mentor, Chairman, Consumer Protection and Housing
A Hawaii hand United Way Agency
~r 11 r~
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V K,-#rfALU'U 12ESIDENTS CONCiERNS & iSSLtES
114ANAG'r'.MENT ISSI?FS:
i 1Miaiutemnce Renairs-
a)Written e@. ve:{7a1 reports. requests ~ complaints have been giver, to Management
office.
i,)When tivi[1 repairs & requests be filled & addressed.
cl1`7eed a timeli,e on this issue, with itrtmediate attenticxn for health ~ safety situations.
d)Hillcd on monthly rental statement for repairs which is normal wear & tear, for
parts that are second hand or used but, being biked the price of brand aew parts.
e)Is maintenance staff certified or trained io do repairs as required?
t)Appliances end screen doors that need to be replaced or inscrtak have not been done
yet to corr. ctrl date.
g)lWhen will th., BISCO Company come bzck to do the repair,? What happeaed to
their reports & follow up?
h)When will the units receive new and fullywrxicing appliances as cleimrd in our
rental agreement?
2)Enfnreemeat of Project Raies, Housing Rules 8c Rental A~eement -
a)Tenants !dt gusts consuming alcohol in common azeas.
b)Tenants & guests playing stereds, boom boxes, basses & vehicle stereo's extremeir
lcud: lxyend legal decibel limit.
c)Previous evicted tenants s'all living on the premises with ri4her legal tenants.
d)Tenants sub-letting apartmersts (tenant on lease agreemem not li~~ng in the unit.)
e)IIlegal tenants residing in u.~its, having mere tenants residing in a unit than allowed
per unit requirement.
flRequirement of Management permission for guests to stay more t}ian the one (1)
day over night stay limit.
g)Managnnent. fallowing througJt with people that have Trespassing Citations and
being harbored in a tenants residence on the property.
h)What is beusg done about the Advocat lady that keeps feeding the shay cats en
property, and have been seen bringing in & dropping off new felines?
i)How can we verif} that Management is being fair & non- prejudice when reviewing
Potential Tenants wait list io reside on the project.
j)When all management staff leave this island to attend a training else where, how will
immediate issues & situations be handled?
}Vehicles On Premises-
alVehicles aze ron-working, non-moving, abandoned and don't have current stickers,
safety check, license plain & etc...
b).~ssigned Parking stalls'br tenants being used by guests or oilier tenants, sor.,e tenants
have more than tv!:o vehicles are using other tenam stalls.
c1New tenants have an designated Handicap stall assigned to their unit, but the tenant &t
3e,lgnated unit is not qualified as handicap. When will chaages occur?
d1 ~
::y are these illegal, nan-operating, or ntor+:ng vehicles not being towed off
ptt^rnises':
~1.~~/0~
r~
41kvlaintenanCe Staff Perfctmance-
a)Maintenance ate seen standing or sittin~dow;a iSpd~4alking story more than seen
actually physically working.
b)V6'hy is it that the only time that maintenance actually mow the :awns, water the
grass, repair something or acC,zally physically working, We have inspectors or very
important peoplecome oa property?
c)Why is it that there are two to four maintenance worlters walking around the
premises kocking Iike they're picking up or sweeping up rubbish but as they're
tvallcing of)y there's sdU rubbish on the ground or is the area they just left?
d)Why does it take maintenance forever to repair anything big or small?
~gmF~IT ASSOCLATION ISSilES•
` t)Use of Resident Association Ftmds-
a)For beautification projects for our housing Property
blActivities and functions for our community
c)Traiaing classes and services for reskdents
d)Purchasing playground equipment and other needed facilities and equipment,
2)Follow Uo with Management Re ardutg-
a)Management Reponses to maintenance repairs ~ replacement of'aon working
and not fully functioning appliances.
b)Consistent complaints of trespassers served with legal documents stiIl residing on
premises.
c)Loud music, basses, etc.. cumplainis
d)Knowm illegal tenants and evicted tenants residing in units.
r)Request to have wdde speed bumps put iu at entrance driveways to deter speedine.
11Rules of towing non moving & non registered vehicles
3)Resident Association Responses and ActionslVVhat will be dunei-
ajRetninders for residents regarding keeping our trait areas clean, from cigarette btttt~,
heusehald items, rubbish, non moving c~ non registered vehiclea err...
b)Luitating iz parking lot areas,8c in common areas.
c)Tenants having more than one vehicle parking in other tenant assig:ted stalls.
1)What will Resident Association do for ottr community?
e)ikow soon will we see effective changes done around ire?
Consumers
And
Situations
(Urban Management Development)
1. (Kaimalino Housing 62 year old
female. Ongoing complaints for (2) years
regarding administration and maintenance. Problem with communication
between offrce staff and Consumer. Untimely responses to phone calls,
harassment, verbal abuse. Maintenance of the unit untimely. Verbal abuse from
maintenance crew, unauthorized entry into unit, mildew on walls, broken
refrigerator, sagging
floors, clogged plumbing etc. Repairs were eventually
completed, but within a (4) to (6) month span. Was told that maintenance would
get to it when they can and that she needs to wait. Consumer has been living with
this type of situation for (2) years and has not been able to receive fair treatment
from management. Consumer has fried complaints with HUD, has made
numerous contacts to Washington acrd rmmerous contacts to HCDCH. No
satisfaction or action
from either agency or contact.
` 2. (Kaimalino Housing 54 year old
female. Made mrmerous complaints regarding
the maintenance of her unit. After (4) months of complaints to management,
repairs on holes in wall, leaking refrigerator, clogged plumbing, glass jalousies
were completed Within the (4) months, she received no timely retunred calls, bad
attitude and at times verbal abuse from administration. Also received verbal
abuse from maintenance crew stating that she is just a complainer and old When
fixtures were done, she received looks and bad attitude from maintenance crew.
Was also told that maintenance would get to the fixtures when they can rnrd that
she would
just have to wait.
3. (xahale Kahaluu) 46 year old
female. Site of apartment does not comply with
applicable laws, rules, regulations and ordinance of governmental authorities
governing maintenance. Appearance of the unit
falls within endangering of the
health and safety of the tenant. Reports were made for fixtures to be done with
administration, but kept being put off
per numerous reasons from maintenance.
Very bad stench in unit, shower head leaking 24 hours a day causit:g rotting of
the shower wall, excessive amounts of mildew due to moisture in the walls and the
floor from bad plumbing, foul stench in carpeting believed to be due to plumbing
under the unit. Broken window jalousies still have not been repaired. Consumer
also has children, which makes this living situation a safety hazard.
4. (Kahale Kahalrru) 28 year old
female. Made complaints regarding unauthorized
vehicles and person(s) on the property. Also made complaints regarding illegal
drugs within the complex. Tenant has also been treated unfairly by administration
and maintenance crew. Tenant comes from out of state and is used to bad living
conditions, brd stated that she world dike to hm~e a clernr bathroom free of the
mildew, a working refrigerator that doesn't leak water aruf the ability to lock her
doors acrd
feel safe doing so. Tenant
feels intimidated by management and
maintenance and does not want to push any buttons. Tenant also had complaints
regarding roaches and rats in the unit.
5. (Mani Olu) 64 year old
female. Has been living within this complex for more
than (4) years. She has not had arry run ins with administration ar mainterurnce
prior to the her complaints within the past year. Tenant has filed complaints
against administration and maintenance with HUD acrd HCDCH. She has also
frle complaints with Washington. Tenant was removed
from her unit due to
flooding after dwelling in the unit for (2) months after the flooding. Tenants
property was damaged due to the flooding, which occurred after a heavy rainfall.
Roof started leaking. When she reported it, she was told that something would be
done, but (2) months went by before something was done. She was then removed
from her unit and given another unit until the previous orre was repaired. Tenant
was given (2) days to remove her belongings from the date set forth by
administration as her move out date. Terurnt did not feel that this was enough
time for her to move her things because of her disability and moving things up
acrd down stairs, so terurnt illegally entered the new unit without permission from
administration and was rnrested
for it. Tenant was taken to court. Due to this,
tenants emotional and mental state was disrupted mrd landed her in a mental
health facility at the hospital. Curnerrtly this tenant is again filing complaints
regarding the administration and maintenance because she was tofd that her unit
was repaired arul that she could move back in, but when she tried to do so, she
was told that there were things that still needed to be dome and chat she couldn't
move in just yet. Terumt is currently paying
full rent on the apartment that she is
currently in and also partial rent orr the apartment that is still being repaired
Terrrn:t is currently in an writ that is more expenses than her old unit so this bears
a finrnrcial hardship on this tenant whose source of income is SSDI
6. (Hole Hookipa) 61 year old Currently filing complaints against
administration cord mrn:agement. Tenant feels that he is being treated unfairly.
He has requested
for things to be repaired in his unit siech as the refrigerator and
his plumbing, but has not had anything done about it. An independent plumber
looked at his plumbing a month ago, but nothing came out of that. Under sink is
still leak:7rg so is shower. Refrigerator is still leaking mrd tenrnrt currently is
putting towels at the bottom of the refrigerator to soak up the water. Terrrnrt has
contacted administration and has either gotten the recorder or no answer.
Tenant has had maintenance just show up at his door without prior notice
insisting on him letting them into his unit to check orr the problems. Plumbing
company just showed up with no prior notice to tenant.
(Kealakehe) 28 year old
female. Complaints regarding the living condition of the
units at Kealakehe. Her unit has dirty carpeting with stains that hm~e been there
for years. Temm~ is new to this rmit. Refrigerator is frill of rust and is missing
sheh~es. Flooring hr kitchen is lifting due to moisture. Bathroom sink and
bathtub has excessive amounts of mildew and toilet is leaking. Walls in rooms
have not been painted over to cover past tenant(s),damage. Also small holes in
bedroom wall. Screen door on front door has screen itself missing. Only metal
frame is in place. Te»cmt agrees that she can not a,~ord mrywhere other than
where she is at due to her and her child receiving assistance, but feels that this is
just an unsafe place for her child Tenant is afraid to come out of her unit in the
evenings due to the Peron(s) that hangout in the parking lot, and the physical
violence that goes on outside. Tenant also has notice illegal happenings in the
parking lot(s).
HOUSING ISSUES
Rating of Public Housing Projects by the "Resident Satisfaction Assessment
Sub-System (R ASS) of the Public Housing Assessment System (PHAS)
State's PHA Plan fails to address the PHA goal of improving public housing
management.
Housing and Community Development Corp of Hawaii (HCDCH)
List and location of meetings of the Board of Directors
Use of non-licensed plumbers
Elder abuse, intimidation, housing/contract violations, coercion, threats
Legal Aid Society Telephone: (808) 329-3910 • Fax; {808) 334-9650
Address: Kona Branch, 75-5656 Kualcini Highway, Suite 202
Kailua-Kona, Hawaii 96740'
David 7. Reber, Esq.
' President, Board of Direc[ors
M. Victor Geminiani, Bsq.
Executive Dimwr
- of Hawaii -
August 18, 2003
Dear HCDCH Board of Directors:
I am writing to inform you of what I believe are serious problems with the management
of Management Unit 43. With the addition of new staff in November 2003, the Legal Aid
Society of Hawaii in Kona resumed taking cases in the area of housing law. Since then, we have
been inundated with complaints from public housing tenants residing in Management Unit 43
projects. While attempting to resolve the residents' problems, some of which are described
below, we have found management to be uncooperative, unreasonable, and deceitful.
Management's actions and failure to fulfill its managerial duties have understandably led to
discontent among residents. Furthermore, management's actions have wasted valuable HCDCH
resources. We have tried to work through residents' problems with management in a diplomatic
manner. However, due to management's lack of cooperation, we aze being forced use more
effective, but more costly, alternatives.
To illustrate the deficiencies of the current management, I have summarized a small
sample of the cases that we are assisting public housing residents with. 1 have refrained from
using the clients' names to preserve confidentiality.
Case Summary 1
In Apri12003, I was contacted by a client who believed that her rent had been improperly
calculated at her annual rent reexamination which was to become effective on May 1, 2003. I
reviewed the client's income and found that she was going to be overcharged in excess of $300
per month, well over twice what her rent should have been. I notified Ms. Lisa Faleafine-Akana
by letter informing her that I believed my client was going to be overchazged due in large part to
a mathematical error made in her rent calculation, which I explained in detail so that the problem
could be resolved quickly. In response, Ms. Faleafine-Akana could have corrected the errors
immediately and in accordance with federal statutes and regulations by using the income figures
that my client had provided at her annual rent reexamination. Instead, Ms. Faleafine-Akana
scheduled an "interim rent reexamination" for May 2"d, where my client would be required to
again provide information regarding her income.
1
Z9 39tid tiNO~i QIti ~ti93~ NS96bE£SN~ F~;:GL EtaR7JFURR
At the May 2"" reexamination, management staff reviewed my client's income statements
and requested additional documentation to verify those statements, which my client promptly
provided. Over three weeks aRer the meeting, neither I nor my client had received any indication
that the problem had been resolved. Thus on May 28th, I faxed a letter addressed to Ms.
Faleafine-Akana inquiring as to the status of my client's rent adjustment. A few days later, my
client received a letter from management that was purportedly written on May 27`h, but
postmarked May 30s', t The letter, written almost a month after the interim rent reexamination,
requested additional documentation to verify my clients income. After receiving the letter, my
client again immediately provided management with the requested information.
Instead of finally resolving the problem, management responded on June 12`h by sending
a Notice of Proposed Termination of Rental Agreement signed by Ms. Faleafine-Akana for non-
payment of an amount of rent which management by then was certainly aware that my client did
not in fact owe. On June 30`h, my client and I attended a meeting with Ms. Faleafine-Akana
regazding the Notice of Proposed Termination. At that meeting, it finally appeared as if the
problem would be resolved: Ms. Faleafine-Akana agreed that errors had been made in the initial
calculation of my client's rent and she stated that management would finish reviewing my
client's rent within two weeks of the meeting. However, on July 24"', over three weeks after the
meeting had taken place, I was forced to send yet another letter requesting a response from Ms.
Faleafine-Akana since neither I nor my client had been informed of any resolution to the
problem.
Within a week, I received yet another back-dated letter from Ms. Faleafne-Akana. The
letter was dated July 10`s, meter-stamped by management's postage meter on July 11`", and
postmarked by the Postal Service 17 days later on July 28`h.r The letter stated that my client's
rent was to be retroactively increased from May 2002 to Apri12003 and said nothing regarding
the adjustment we had requested for April to July of 2003. The letter explained that the
retroactive increase was due to "recalculations of [my client's] welfare assistance and child
support." Such recalculations are not permissible under federal law unless inaccurate
information was provided initially, which management has never alleged. Furthermore, the letter
stated that my client now required a three bedroom unit instead of the four bedroom unit in which
she currently resides, even though HCDCH's own Admissions and Continued Occupancy Policy
~ This is a reoccurring theme in otrr dealings with Ms. Faleafine-Akana. We receive backdated letters from
her on a regular basis. Her letter will be dated and meter stamped by Urban Real Estate's postage meter with oae
date, and postmarked by the U.S. Postal Service with a later date. In some cases, letters have been postmarked over
two weeks later. The letters are postmarked by the Postal Service after deadlines have passed or after follow-up
letters have been sent by us requesting long overdue responses, while the dates provided by Ms. Faleafine-Akana
would have met the deadlines or preempted the follow-up letters. I have spoken with the U.S. Postal Service
regarding this matter and was informed that it is very unusual for such a thing to occur and that Ms. Faleafine-Akana
is most likely backdating hot letters and envelopes or waiting to send them until the later Postal Service postmarked
date.
r My client received a similar letter at approxitnately the same time.
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requires that she remain in a four bedroom unit due to the dynamics of her family.
I recently received a. certified letter from Ms. Faleafine-Akana (postmazked August 2"d)
purporting to be in response to my Jnly 24s' letter and claiming that a letter regazding the rent
review had been sent by management on July 10, 2003; presumably referring to the letters that
my client and T received after July 28°'. This recent communication included a letter, also dated
July 10'", that I had not previously received which stated that my client's current rent would be
lowered by over $300 and she would be provided a credit for overcharges for the previous three
months. However, my client's tent is still approximately $20 higher than it is supposed to be.
Though management is aware that the newly adjusted rent is higher than the amount we believe
to be correct, Ms. Faleafine-Akana provided absolutely no explanation as to Why my client's
adjusted rent is not in line with our calculations and thus, the problem remains unresolved.
This incident with management is particulazly frustrating because the situation could have
been quickly resolved by correcting obvious errors made in the initial rent calculation. Instead,
over three months after contacting management to try and resolve what appeazed to be a
relatively simple problem, we now have three disputes with management instead of the initial
one: my client is still being overcharged for her rent; she is being improperly charged for an
unlawful retroactive increase in her rent; and she is unlawfully being required to move to a
smaller unit. in response to management's actions, we have been forced to file a grievance and
waste HCDCH resources. Furthermore, because of the egregious nature of this case and the
apparent futility of obtaining an administrative remedy (we have heard nothing from HCDCH
regazding the grievance that was filed a month ago) we have come to the realization that
litigation maybe our only viable means of obtaining redress.
Case Summar~2
In November 2002, a client that we were assisting with other matters informed us that he
had an eviction hearing scheduled based on his "chronic rent delinquency." To assist the client
one of our paralegals, Maile David, phoned Lisa Faleafine-Akana to discuss the matter with her.
Ms. Faleafine-Akana assured Ms. David that because the client had paid his delinquent balance
he did not have to worry about the hearing. She would help the client and thus it would be
completely unnecessary for the client to be accompanied by someone from Legal Aid. However,
when the client attended the hearing, Ms. Faleafine-Akana, contrary to her earlier
representations, urged the Hearing Board to evict the client. Ms. Faleafine-Akana falsely alleged
that the tenant had failed to pay rent when due since August of 2001. In August 2001, the client
had been chazged a maintenance charge which, after questioning management, he was told he
need not pay because the maintenance was for ordinary weaz and teaz. Thus, the hearing board
based its decision on the belief that the client had been delinquent on rent for a full 8 months
prior to the time he actually did miss a rent payment due to financial difficulty suffered when his
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government assistance payments were improperly terminated a Based on Ms. Faleafine-Akana's
allegation, the hearing board issued an order of eviction, which was fortunately deferred as long
as the client continued to pay his rent on time.
Case Summary 3
Irt January 2003, we began assisting a client who had received a repair charge for a
window that had been broken by vandalism, An unlrnown third party had thrown lug nuts
through the client's window. The client called the police, who came to the client's apartment and
made a report. Management was aware that the damage was caused by vandalism and the head
of maintenance, Shawn Akana, even chastised the client for reporting the incident to the police.
Nevertheless, the repair charge for the window later appeared on the client's rent statement even
though federal regulations and the client's rental agreement cleazly state that the tenant should be
chazged for damage repairs only if the "Tenant, his household or guests" "wrongfully or
negligently" caused such damage.
On 7anuaty 14`", I went with the client's daughter (who has a power of attorney for the
client) to meet with Ms. Faleafine-Akana at the Kahaluu Project Office to discuss the problem.
Management had been aware the client was unable to attend meetings outside of the home due to
her poor health because they had been provided with letters from the client's doctor. However,
when we arrived at the meeting, management refused to resolve the matter without the client
present even though the daughter had the necessary authority to act on the client's behalf.
Management said that they would send a notice notifying us when a home visit was scheduled.
Because management never followed through, we were forced to follow-up with our
request for the meeting and did not receive notice of any such meeting until April 2"d, two-and-a-
halfmonths after the initial meeting. The notice, which was purportedly written on March 17`",
scheduled a meeting for March 24°h, but was not postmarked until April 1 ° ; 7 days after the
meeting was supposed to have taken place. Because the client's health has further deteriorated
and she has recently spent much time in the hospital, subsequent attempts to schedule home visits
have been thwarted.
In addition to the cases mentioned above, we have received numerous other complaints
from residents ofManagement Unit 43 regarding improper repair charges, management's
n I should also note that the federal statutes and regulations distinguish between maintenance charges and
rent charges and require that the two be billed separately. while a public housing tenant maybe evicted for chronic
rent delinquency, a tenant may not be evicted for failure to pay a maintenance charge unless it ie found to be a
material violation of the rental agteoment, the rationale boing that public housing tenants are on s limited income and
it may take time to save the extta money to pay charges beyond those required for their rent.
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unresponsiveness to maintenance requests, and management's vindictive nature. Lr comparison
to the overwhelming number of complaints originating from Management Unit 43, to my
knowledge we have received only one complaint regarding Hawaii Affordable Properties,
another management company involved in government subsidized housing in the azea. In that
case, the staff at Hawaii Affordable Properties was eager to reach an informal resolution and
resolved the problem amicably and within a matter of days. The experience was reassuring in
that it is apparent problems between public housing residents and management companies can be
resolved rationally and efficiently. However, it further emphasizes the need for drastic changes
to take place within Management Unit 43.
It is clearly not in HCDCH's interest to maintain the status quo in this situation. To
continue to allow Lisa Faleafine-Akana and Urban Real Estate to retain their current position will
only lead to greater fiustration within the community and an ever-increasing waste of IiCDCH
resources as residents and their advocates are forced to abandon informal attempts to resolve
their problems for more costly, but more effective alternatives. I urge you to consider finding an
alternative to the current management. If I can help in atty way, please feel free to contact me.
My direct line is (808) 329-3910 (ext. 21). Additionally, I would be happy to put you in touch
with some of our clients who would be willing to discuss their experiences with you directly.
Thank you very much for your time and consideration.
Sincerely,
GAVIN THORNTO~
AmeriCorps Attorney
A UNITED WAY AGENCY
tieLSc
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