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Home My WebLink AboutCOM 0111.001 2010-2012William P. Kenoi Mayor County of Hawaii Finance Department 25 Aupuni Street, Suite 2103 • Hilo, Hawaii 96720 (808) 961 -8234 • Fax (808) 961 -8569 March 1, 2011 Dominic Yagong, Council Chair and Members of the Hawaii County Council Hawaii County Council 25 Aupuni Street Hilo, Hawaii 96720 Re: Progress and Status Reports Nancy E. Crawford Director Deanna S. Sako Deputy Director 1 ~• The budget and program reviews for the County of Hawai`i's Departments and Agencies will begin on March 28, 2011. 1 am enclosing a booklet containing the reports entitled, Six Month Progress Report on Program Objectives for FY 2010 -11 and Final Status Report on Program Objectives for FY 2009 -10. These reports provide information to the members of the County Council so they may evaluate our program accomplishments for the first 6 months of the current fiscal year and for the last fiscal year 2009 -10. Should you have any questions or need more information, please don't hesitate to call Gary Tom, Budget Administrator at 961 -8259. Thank you very much. Nancy E. Crawford Director of Finance APPROVED: William P. Kenoi Mayor Enc. (Note: The Report entitled, "Six Month Progress Report on Program Objectives for FY 2010 -11 and Final Status Report on Program Objectives for FY 2009 -10" is on file in the Office of the County Clerk.) Hawai comm. i County is an Equal Opportunity Provider and Employer Ref. To; F'C Ref. Dale MAR 0 1 ? i111 COUNTY OF HAWAI I o V ol! • T E • OF • MF'� Departmental & Agencies' SIX MONTH PROGRESS REPORT ON PROGRAM OBJECTIVES FOR FY 2010 -11 and FINAL STATUS REPORT ON PROGRAM OBJECTIVES FOR FY 2009 -10 Table of Contents Within each of the following departmental, agency, or fund section, contains the: • Six Month Progress Report on Program Objectives for FY 2010 -11 (white pages) • Final Status Report on Program Objectives for FY 2009 -10 (yellow pages) 1. Aging 2. Civil Defense Agency 3. Corporation Counsel 4. County Council + County Clerk + Legislative Auditor 5. County Physicians 6. Elderly Activities 7. Environmental Management 8. Finance 9. Fire 10. Human Resources 11. Information Technology 12. Liquor Control 13. Management 14. Mass Transit Agency 15. Miscellaneous Accounts 16. Parks & Recreation 17. Planning 18. Police 19. Prosecuting Attorney 20. Public Works 21. Research and Development 22. Highway Fund 23. Sewer Fund 24. Cemetery Fund 25. Bikeway Fund 26. Beautification Fund 27. Vehicle Disposal Fund 28. Solid Waste Fund 29. Golf Course Fund 30. Geothermal Relocation & Community Benefits Fund 31. Housing Fund 32. Geothermal Asset Fund AGING AGING AGING Non - Contracted Services 1. Aging and Disability Resource Center Development Project Provide older adults and caregivers information and assistance services. a. Provide quarterly activities marketing Aging and Disability Resource Center services using community presentations and resource fairs, and other media. Aging and Disability Resource Center educational display, informational brochures and informal discussions were provided at the Puna Covenant Church bazaar and the First Hawaiian Bank Prime Time Fair. Both settings had other community senior service providers. Aging and Disability Resource Center presentations for community groups included Hilo Medical Center new nursing staff, Hawaii Community College Aging class and a University of Hawaii Family Community Education group. Monthly short Aging and Disability Resource Center articles are submitted for the Silver Bulletin newsletter. An article on Aging and Disability Resource Center services was submitted for a local Hamakua area periodical on suggestion by the Hamakua Partnerships in Eldercare group. b. Collaborate with tenant agencies and community partners to provide quarterly in- service trainings for Aging and Disability Resource Center tenant staff. Monthly Interdisciplinary Team meetings at the Aging and Disability Resource Center provided presentations by team service providers. Alzheimer's Association presentations on dementia, care giving, adapting, legal and other issues are available for tenants at after hours sessions. Dr. Rita Belle Fernandez was sponsored by the Alzheimer's Association for an Aging and Disability Resource Center presentation on "Update on Dementia ". c. Provide Hawaii County Office of Aging and Coordinated Services for the Elderly staff and access to training for Alliance of Information and Referral Systems certification. One hundred percent of Hawaii County Office of Aging's Aging and Disability Resource Center staff, and 50% of Coordinated Services for the Elderly Aging and Disability Resource Center based Information and Assistance staff will be Alliance of Information and Referral Systems certified. Alliance of Information and Referral Systems certification has been deferred. A statewide system change planning coordinated through the Executive Office on Aging is still in progress. Aging and Disability Resource Center Aging and Disability Resource Specialist participates in the national Alliance of Information and Referral Systems conference in preparation for certification for staff. Participation in Alliance of Information and Referral Systems sponsored Webinar sessions and projected review sessions with staff will continue. Six Month Progress Report on Program Objectives for FY 2010 — 11 AGING AGING d. Implement a formalized protocol and resource materials for options counseling for individuals, families and caregivers. The state Executive Office on Aging was unsuccessful in its Options Counseling grant application which would have provided a statewide model. In the absence of this resource, a county based model will be developed until a statewide model is adopted. e. Develop a Memorandum of Agreement with at least one acute hospital facility to streamline Aging and Disability Resource Center referrals and service access for eligible individuals. The statewide Hospital Discharge Planning grant workgroup is nearing selection of a model to implement with targeted hospitals. As this model is finalized a Memorandum of Agreement will be developed with a target hospital in Hawaii County. The Memorandum of Agreement will describe a referral process and services to be extended by the Aging and Disability Resource Center. The Memorandum of Agreement is targeted to be on place by June 2011. f. Fully implement Beacon IR tracking software for all I &A contacts with the Aging and Disability Resource Center The Social Administration Management System/ Information and Referral program is fully implemented as the data and tracking software. The Social Administration Management System/ Information and Referral program incorporated the intake features of the Beacon Information and Referral program with Hawaii County Office of Aging's database in the Social Administration Management System program. 2. Caregiver Support: National Family Caregiver Support Program a. Develop and maintain information and outreach displays and presentations about the availability of support services in the community through public education in group settings (health fairs, community service fairs, or community organization meetings). Participate in at least seven (7) outreach sessions in a variety of settings. Attend at least one session in each district of the island. Six Month Progress Report on Program Objectives for FY 2010 — 11 AGING AGING During Fiscal Year 2011, the Caregiver Support Program conducted 10 outreach sessions in which information was provided on resources, programs, and services available for caregivers to five Senior Clubs, three Inter - Disciplinary Team meetings, the Committee on Aging, and the Hawaii Community Caregiver Network in six districts throughout the island. b. Provide access to all districts of the island, trained individuals to assess caregiver needs, provide information and assistance that link caregivers to needed services and provide follow -up on an as- needed basis. • At least 75% of caregivers surveyed will indicate that information and services provided improved their ability to provide care and/or provided needed respite. The Hawaii County Office of Aging contracted with 12 service providers through the Caregiver Support Program to provide caregiver Home and Community —Based Services which include: access assistance, respite care, counseling, and supplemental services. FY11 year to date services provided include: 154 units of access services to 47 caregivers, 1 family counseling session, 765.5 units of respite care for 33 caregivers, and 22 units of supplemental services. An annual survey to collect caregiver satisfaction data will be completed by June, 2011. Plan and implement three (3) training sessions or conferences relating to caregiver concerns and issues each year. Provide trainers and events for larger audience situations on topics of general interest. • At least 70% of participants will be satisfied with the content, usefulness, and effectiveness of the information covered at the training sessions. • At least 70% of participants surveyed will indicate that the caregiver training improved their care giving knowledge and skills. During Fiscal Year 2011, the Hawaii County Office of Aging contracted with the Alzheimer's Association, Aloha Chapter, through the Caregiver Support Program to provide educational presentations and training for caregivers island wide. Six community presentations have been completed through December, 2010. The Alzheimer's Association holds monthly caregiver support group meetings at the Aging and Disability Resource Center in Hilo. An annual survey to collect caregiver satisfaction data will be completed by June, 2011. Six Month Progress Report on Program Objectives for FY 2010 — 11 AGING AGING 3. Community Planning and Development — Partnerships Healthy Aging Initiative a. Increase by 20% the number of chronic disease self management workshops offered in Hawaii County. The 20% increase would be based on the number of workshops completed for the fiscal year ending June 2009. The intent is to embed a health related evidence -based program in Hawaii County. For the FY ending June 2009, 6 chronic disease self management workshops were completed. For the 6 month period ending December 2010, 7 self management workshops were completed; 6 chronic disease self management workshops serving 40 elderly persons and 1 arthritis self management workshop serving 11 persons. The workshops were conducted in Hilo, Ka`u, Kona, and Waimea. b. Support and coordinate an evidence -based community program where at least 75% of participants surveyed will indicate that the evidence -based community program improved or maintained their health status. As part of the chronic disease self management program, each participant completes a follow -up survey 6 months after each workshop to check on the health status of the participants. The results of these surveys will be available by June 2011. 4. Education/Training Support and coordinate a minimum of two (2) workshops and/or educational seminars for Aging and Disability Resource Center (ADRC) clients and/or service providers that reflect identified needs of clients and providers. Workshops, classes and presentations completed July 1, 2010 - December 31, 2010 ➢ July 2010 ADRC Overview — Puna Covenant Church bazaar ➢ July 2010 ADRC Overview — American Red Cross ➢ August 2010 ADRC Overview — Family Community Education group (University of Hawaii — Continuing Education) ➢ August 2010 ADRC Overview — Mayors Health Conference ➢ September 2010 Hawaii Island Rural Health Association presentation on health and disabilities issues — ADRC ➢ September 2010 Update on Dementia — ADRC ➢ September 2010 ADRC Overview — Ka`u Rural Health Conference ➢ October 2010 ADRC Overview — First Hawaiian Bank Prime Time Fair ➢ November 2010 Medicare Improvement for Patients & Providers Act (MIPPA) Training — ADRC ➢ November 2010 ADRC Overview — Hilo Medical Center nurses Six Month Progress Report on Program Objectives for FY 2010 — 11 4 AGING AGING ➢ November 2010 ADRC Overview — Hawai`i Community College Aging Class ➢ November 2010 ADRC Overview — American Red Cross ➢ December 2010 Language Access Training — ADRC 5. Home Modification Enable participants to live safer within their own home and help to correct safety deficits. • At least 75% of the clients served will indicate that in -home safety items and/or adaptations provided allowed them to remain in their homes by correcting safety deficits. • At least 75% of the clients served will indicate that the safety items provided led to reduced falls in the home. During the period from 07/01/10 to 12/31/10, the Home Modification Program provided 146 units of home modification items to improve in -home safety for 58 frail and vulnerable adults. An annual client satisfaction survey will be conducted in May, 2011. Services Contracted to Private /State Agencies Kupuna Care Program Case Management and Home and Community Based Services Kupuna Care Program services include case management, adult day care, personal care, home - delivered meals, heavy chore, homemaker, assisted transportation, and Kupuna Care transportation. Provide older adults with home and/or community -based services through the Kupuna Care Program (KC). • At least 75% of Kupuna Care Program clients will remain in their homes at least three months. • At least 75% of Kupuna Care Program clients surveyed will report their care needs are being met by the program. The Hawaii County Office of Aging contracted with 12 service providers through the Kupuna Care Program to provide Case Management and Home and Community —Based Services which include: case management, personal care, homemaker, adult day care, assisted transportation, and heavy chore services. FY11 year -to -date services provided include: 3,392 units of Case Management for 291 clients and 4,617 units of Home and Community -Based Services to 125 frail and vulnerable adults. An annual survey to collect Kupuna Care client satisfaction data and outcome measures will be completed by June, 2011. Six Month Progress Report on Program Objectives for FY 2010 — 11 AGING AGING 2. Legal Services On an annual basis, at least 85% of older adults who request information about legal advice, counseling, and representation will be linked to legal resources and at least 70% of the older adults serviced and surveyed during the year will improve their knowledge of entitlement programs, the legal process, and /or individual rights. 171 of the total goal of 260 older adults to receive legal assistance in fiscal year 2011 were served with 1,014 hours of service as of December 31, 2010. The annual survey of a random sample of older individuals served under the Legal Aid Society of Hawai`i's Senior Citizen Program will be completed by June 30, 2011. 3. Public Education Offer the general public a monthly publication called the Silver Bulletin which provides information about services and benefits available to older individuals and their caregivers where at least 75% of clients served during the year will report satisfaction with the information content, quality and relevance of the newsletter as well as usefulness of the newsletter regarding benefits and programs around Hawaii County. 2,100 of the total goal of 4,100 older adults to receive this publication were served as of December 31, 2010. The annual survey of a random sample of Silver Bulletin readers designed to measure the satisfaction and usefulness of the Silver Bulletin publication will be completed in May /June 2011. 4. Transportation Provide transportation service to congregate meals participants in order for them to receive nutritious meals and participate in site activities that enhances physical and social well- being. a. The percentage of participants identified as non - nutritional risk at the beginning of the program year shall be maintained at the same or higher levels by the end of the program year. b. The percentage of participants identified as high nutritional risk at the beginning of the program year shall be maintained at the same or lower levels by the end of the program year. Six Month Progress Report on Program Objectives for FY 2010 — 11 6 AGING AGING During the first six months of Program Year 2010 -11, 281 unduplicated older individuals were provided with transportation services in order for them to participate at a congregate meal site. On the average, 187 older individuals received transportation service every month. Approximately eight out of ten (82 %) of participants completed a nutritional risk survey per month. In the same reporting period, the average monthly proportion of participants who were identified as nutritionally at -risk was 20.5% while 60.5% was the average monthly proportion of participants who were identified as non - nutritionally at -risk. As shown in the attached chart, both the proportions of participants who were nutritionally at -risk (1% drop) and non - nutritionally at -risk (2% drop) showed a slight decrease from July 1, 2010 through December 31, 2010. The noticeable drop in the proportion of non - nutritionally at -risk participants in October and November is attributable to 70% 60% 50% 40% 30% 20% 10% 0% —t-1 at -risk " 90 not at -risk a higher than average "no- response" rate of 24% compared to a monthly "no- response" average of 18 %. Based on 6- months service data, the nutritional status of recipients of transportation services were either maintained or improved during the first half of the program year. Contracts to the Elderly Activities Division, Department of Parks & Recreation. Funds provided to the Elderly Activities Division are deposited directly to its respective accounts. Elderly Activities Division provides the following contracted services and reflects its own program objectives. • Congregate Meals • Training and Employment • Home - Delivered Meals • Nutrition Education • Outreach • Transportation • Volunteer Services Six Month Progress Report on Program Objectives for FY 2010 — 11 7 All Aug Sep Oct Nov Dec AGING AGING Non - Contracted Services 1. Aging and Disability Resource Center Development Project Provide older adults and caregivers information and assistance services. a. Provide quarterly activities marketing ADRC services using community presentations and resource fairs, and other media. The Aging and Disability Resource Center (ADRC) Public Open House activities were held September 17, 2009 in conjunction with the Hawaii Pacific Gerontological Society meeting in the ADRC, and on October 15, 2009 and June 14, 2010 as ADRC tenant projects. The open houses included the State Department of Human Services. Hawaii County Office of Aging (HCOA) participated in the Queen's Medical Center Health Fair at Prince Kuhio Plaza in February 2010. Presentations during the year were made to legislators (i.e. House Finance and Senate Ways and Means joint meeting held in the ADRC; Hawaii Island state legislators), community groups (i.e. Workforce Development Committee, Puna Congregational Christian Church and Kino`ole Baptist Church seniors groups) Hawaii County Committee on Aging, the Maui ADRC Strategic Planning Committee, Hilo Kiwanis Club, Hawaii Island chapter of the National Association of Social Workers, and the Hawaiian Paradise Park group Seniors in Paradise. ADRC events and articles are provided for the Silver Bulletin, HCOA's monthly newsletter with a monthly circulation of about 3,500 in Hawaii County. Ongoing collaborative work improving on the ADRC's website with state stakeholders, other Maui, Kauai and Honolulu County ADRC proceeded through June 2010. Ongoing short interviews and features are aired on the local cable TV channel program, "Seniors Living in Paradise" hosted by George Yoshida and Derek Kurisu. Collaborating with the University of Hawaii College of Pharmacy, faculty member Dr. Anna Barbato shared ADRC materials with island physicians as she promoted the college's medication review program. Collaborating with the state ADRC committee, participated in the development of print (newspaper ads, brochures, etc) and radio marketing materials used locally and statewide. Final Status Report on Program Objectives for FY 2009 -10 AGING AGING Co- sponsoring a medical clinic at the ADRC with the local and National Guard and a mainland medical unit in June was a marketing and publicity boost for the ADRC. Over 200 seniors, younger adults and children participated in the day long clinics on June 14 -15, 2010. b. Collaborate with tenant agencies and community partners to provide quarterly in- service trainings for Aging and Disability Resource Center (ADRC) tenant staff. Continued Interdisciplinary Team (IDT) monthly meetings in the ADRC include brief in- service training by provider agencies. Collaboratively with the University of Hawaii and the State ADRC coordinator, Customer Service training was provided for ADRC tenants and community partners. Alzheimer's Association presentations on dementia, care giving, adapting, legal and other issues are available for tenants at after hours sessions. c. Provide Hawaii County Office of Aging (HCOA) and Coordinated Services for the Elderly (CSE) staff and access to training for Alliance of Information and Referral Systems (AIRS) certification. Fifty percent of HCOA planners and ADRC staff, and 50% of CSE Information and Assistance staff will be AIRS certified. AIRS certification has been deferred pending the effects of statewide system change planning coordinated through the Executive Office of Aging. ADRC Aging and Disability Resource Specialist participated in the national AIRS conference in preparation for certification planning for staff. Potential program, staffing and funding changes may reshape the Information and Assistance services statewide including Hawaii County. d. Develop a formalized protocol and resource materials for options counseling for individuals, families and caregivers. Draft intake protocol completed and revisions done to Aging and Disability Resource Center (ADRC) Client Flow processes for walk -in, telephone and letter /technology contact to reflect the experience in the ADRC. Through a new ADRC grant, formal options counseling training is projected statewide in the coming year. e. Develop a Memorandum of Agreement with Quest Expanded Access providers to streamline Aging and Disability Resource Center (ADRC) referrals and service access for eligible individuals. Final Status Report on Program Objectives for FY 2009 -10 AGING AGING This goal was initially deferred then removed as experience with the plans and individuals showed access was better achieved on an individual basis and directly with the health plans. Focus shifted to educating individuals on the scope of Quest Expanded Access benefits, how to contact plan representatives and how to advocate for services. f. Fully implement Beacon Information and Referral tracking software for all Information and Assistance contacts with the ADRC A new tracking and data software was implemented, Social Assistance Management Software / Information and Referral (SAMS/IR). This is Office of Aging's participation in a statewide shift for consistency in data and program access. 2. Caregiver Support: National Family Caregiver Support Program a. Develop and maintain information and outreach displays and presentations about the availability of support services in the community through public education in group settings (health fairs, community service fairs, or community organization meetings). During FY 2010, the Office of Aging Caregiver program held 15 sessions which provided information, outreach displays, and presentations through the National Caregiver Family Support Program. They included: ❖ Kailua -Kona Lions Club ❖ Retired and Senior Volunteer Program Advisory Council ❖ Puna Bazaar and Community Fair ❖ Caregiver Respite and Resource Fair at Hawai'i Island Adult Care ❖ Monthly Case Management Inter Disciplinary Team Meetings: Hilo, Kona, Waimea, and Ka'u ❖ Waikoloa Community Health & Recycle Fair ❖ County Employees Caregiver Workshop ❖ Leilani Caregiver Conference ❖ Soroptomist International of Kona ❖ West Hawai'i Primetime Wellness Fair ❖ Carousel of Care Caregivers Conference •'• Hale Halawai ❖ Senior Club Final Status Report on Program Objectives for FY 2009 -10 AGING AGING b. Provide access to all districts of the island, trained individuals to assess caregiver needs, provide information and assistance that link caregivers to needed services and provide follow -up on an as- needed basis. At least 80% of requests for information and/or services will have immediate (within 7 days) contact with an assessor to begin the assessment process and identify caregiver needs. During FY10, 101 clients received 596 units of Access services through the National Family Caregiver Support Program. 95% of requests for information and / or services received an immediate contact (within one week) to begin the assessment process in order to identify caregiver needs. 3. Community Planning and Development — Partnerships Healthy Aging Initiative a. Increase by 40% the number of chronic disease self management workshops offered in Hawaii County. The 40% increase would be based on the number of workshops completed for the fiscal year ending June 2009. The intent is to embed a health related evidence -based program in Hawaii County. Six workshops were completed in FY 2009. Six (6) workshops were offered in Chronic Disease, Diabetes and Arthritis serving a total of 56 elderly. One leadership workshop was completed with 14 graduates. Then the Healthy Aging Partnership experienced a loss of leaders as people left the island. Office of Aging then focused on building capacity with Fidelity Monitoring Training (5 individuals) and Master Trainer Training (6 individuals). b. Support and coordinate a chronic disease self management program where at least 75% of participants surveyed will indicate that the self management program improved or maintained their health status. The required 6 month follow -up surveys were completed for the December workshop. All participants indicated maintenance of health status. The follow -up surveys for the next 5 workshops will be conducted in FY 2010- 2011. 4. Education/Training Support and coordinate a minimum of two (2) workshops and/or educational seminars for Aging and Disability Resource Center (ADRC) clients and/or service providers that reflect identified needs of clients and providers. Final Status Report on Program Objectives for FY 2009 -10 AGING AGING Workshops, classes and presentations completed July 1, 2009 -June 30, 2010 ➢ July 2009 ADRC Overview and Community Long Term Care — American Red Cross Certified Nursing Assistant class ➢ July 2009 ADRC Overview — Maui ADRC Strategic Planning Committee ➢ July 2009 ADRC Overview — Kino`ole Baptist Church seniors group ➢ September 2009 ADRC and Community Partners — Church of the Holy Cross ➢ September 2009 Understanding Alzheimer's Disease — ADRC ➢ September 2009 County Employee Caregiver workshop — ADRC September 2009 ADRC Overview — Puna Congregational Christian Church seniors group ➢ September 2009 Elder Abuse Awareness: An In -depth Explanation of the APS Law and How it Affects You — ADRC ➢ October 2009 ADRC Overview — ADRC Open House ➢ October 2009 Chronic Disease Self- Management Program ( CDSMP) Lay Leader Training — Ka`u ➢ October 2009 ADRC Overview — Hawai`i Island Legislators meeting ➢ October 2009 CDSMP Fidelity Monitoring Training — ADRC ➢ October 2009 ADRC Overview — Hawai`i County Committee on Aging ➢ October 2009 Leilani's Caregiver Conference — ADRC ➢ November 2009 ADRC Overview — Workforce Development Committee ➢ November 2009 ADRC Overview and Community Long Term Care — American Red Cross Certified Nursing Assistant class ➢ November 2009 ADRC Overview — Senate Ways and Means and House Finance Committee joint meeting ➢ December 2009 Levels of Care and Community Long Term Care — Ka`u Rural Health ➢ January 2010 Community Caregiver Network Conference — Kailua -Kona ➢ February 2010 Elder Abuse Awareness — Ka`u Rural Health Community Association and Nursefinders, Inc. ➢ February 2010 ADRC Overview — Kiwanis ➢ April 2010 Elder Abuse Awareness — Laupahoehoe Senior Club ➢ April 2010 The Hallmarks of Consumer Fraud Targeting Senior Victims — Various community partners in the Aging and Disabilities networks ➢ April 2010 Community Resources — Ka`u Certified Nursing Assistant class ➢ April 2010 CDSMP Master Trainer Training ➢ May 2010 Elder Abuse Awareness — Project Dana Staff and Volunteers Final Status Report on Program Objectives for FY 2009 -10 AGING AGING ➢ May 2010 Nuts and Bolts on Guardianship and Alternatives: When to File and How to Maximize Autonomy — Various community partners in the Aging and Disabilities networks ➢ May 2010 ADRC Overview and facility tour — Seniors in Paradise ➢ May 2010 Community Resources — Ka`u Certified Nursing Assistant class ➢ June 2010 Two (2) 2 -day Customer Service Trainings — ADRC tenants and volunteers ➢ June 2010 Two (2) 2 -day Elder Abuse Awareness Trainings — Various community partners in the Aging and Disabilities networks 5. Home Modification Enable participants to live safer within their own home and help to correct safety deficits. At least 75% of the clients served will have favorable responses that in- home safety items and/or adaptations allowed them to remain within their homes in a safer environment. During the period 07/01/09 to 6/30/10,133 older individuals were provided 381 units of home modification safety items. The Office of Aging client satisfaction survey results identified that 99% of clients that received Home Modification items were satisfied that the program corrected safety deficits, decreased caregiver stress, and led to reduced falls in the home. Services Contracted to Private /State Agencies 1. Kupuna Care Program Case Management Kupuna Care Program services include adult day care, personal care, home - delivered meals, attendant care, chore, home /housekeeper, assisted transportation, and Kupuna Care transportation. Provide older adults with home and/or community -based services through the Kupuna Care Program (KC). At least 75% of Kupuna Care Program clients will remain in their homes at least three months. A random survey of Kupuna Care clients discharged during FY 2010 was conducted as an evaluation of Kupuna Care Program services. Survey results revealed that 81% of clients receiving Kupuna Care services were able to remain in their homes for three months or longer and 85% of clients surveyed reported that their care needs were met by the program. Final Status Report on Program Objectives for FY 2009 -10 AGING AGING 2. Legal Services On an annual basis, at least 85% of older adults who request information about legal advice, counseling, and representation will be linked to legal resources and at least 70% of the older adults serviced and surveyed during the year will improve their knowledge of entitlement programs, the legal process, and /or individual rights. 309 older adults were served by the Legal Aid Society of Hawai`i's (LASH) Senior Citizen Program (SCP) in fiscal year 2010. In June 2010, a client feedback questionnaire was sent to 80 older adults who received legal services from LASH during fiscal year 2010. Thirty (30) surveys or 37.5% were returned. 87% of respondents said they were "very satisfied" with the overall level of service. 100% were "very satisfied" or "fairly satisfied" with the overall level of service. 87% of them felt they increased their ability to make informed choices regarding the respective legal matter and felt they increased their understanding regarding their legal issues. 98% of the 309 clients served in LASH's SCP in fiscal year 2010 either received assistance through the SCP or were linked to other appropriate legal resources. 3. Public Education Offer the general public a monthly publication called the Silver Bulletin which provides information about services and benefits available to older individuals and their caregivers where at least 75% of clients served during the year will report satisfaction with the information content, quality and relevance of the newsletter as well as usefulness of the newsletter regarding benefits and programs around Hawaii County. 4,100+ older adults received this publication from July 1, 2009 through June 30, 2010. Sixty five surveys were mailed out in May of 2010 to randomly selected readers of the Silver Bulletin during fiscal year 2010. Twenty five (25) or 35% of the surveys were returned. 96% of respondents indicated satisfaction with the publication with 78% saying they were very satisfied. 83% of respondents agreed the Silver Bulletin is informative, beneficial, useful and relevant and 91% agreed that topics covered in the Silver Bulletin help educate older individuals and the general public about aging issues and services available to them. 4. Transportation. Provide transportation service to congregate meals participants in order for them to receive nutritious meals and participate in site activities that enhances physical and social well- being. a. The percentage of participants identified as non - nutritional risk at the beginning of the program year shall be maintained at the same or higher levels by the end of the program year. Final Status Report on Program Objectives for FY 2009 -10 AGING AGING b. The percentage of participants identified as high nutritional risk at the beginning of the program year shall be maintained at the same or lower levels by the end of the program year. During Program Year 2009 -10, 337 unduplicated older individuals were provided with transportation services to participate at a congregate meal site. The total unduplicated count served during the year went down from 376 at the end of December 2009 to 337 at the end of June 2010. Approximately 8 out of ten (81%) of the total participants completed a nutritional risk survey. The average monthly proportion of participants who were identified as nutritionally at high risk was 24% while 61% was the average monthly proportion of participants who were identified as non - nutritionally at -risk. At the beginning of the program year, 28% were identified as nutritionally at risk and dropped to 25% in June 2010. In July 2009, the proportion (58 %) of non - nutritionally at risk participants went up to about 2 percentage point (60 %) by the end of June 2010. Final Status Report on Program Objectives for FY 2009 -10 2 CIVIL D E--- SS A GEN CY CIVIL DEFENSE AGENCY CIVIL DEFENSE 1. Continue the priority of working with all segments of the community in developing emergency- response plans. a. Work with the public sectors in hazard/risk awareness and response preparedness. Continue to review and update Police, Public Works, Fire, and Parks Standard Operating Guidelines (SOGs). The 2010 revision of the Emergency Operating Plan and 2010 Hazard Mitigation Plan update are complete. EOP and HMP presented before County Council during Nov. 2010. The Hawai'i County Pandemic Plan and the Hawai'i County Continuity of Operations Plans are complete. b. Continue to coordinate and participate in emergency preparedness exercises, drills and training. Ongoing, HCCDA participated in 25 emergency preparedness events between July 2010 and December 2010 c. Continue to coordinate and participate in training for emergency response. Ongoing, HCCDA participated in 3 emergency exercises between July 2010 and December 2010 2. Improve Civil Defense public notification systems. a. Expand the use of the City Watch notification system for other Departments in the County. Currently, Fire, Public Works, Dept. of Water, and Safety utilize the system along with Civil Defense. We have also assisted Hawai'i Electric Light Company with notification of scheduled outages. Grant funding of this system will not be available for FY 2011 -2012. Grant funds cannot be utilized for continued maintenance of such systems. b. Install back -up generators for Commercial Radio Stations. Project Completed. HCCDA is looking into providing another generator for NWB to power three stations not included in the original agreement and to provide back -up power to KAHU radio, a new radio station which services Ka'u. c. Implement "Talisman" text messaging notification system. Talisman is operational. However, the provider has indicated they may wish to institute a "per- call" charge. Six Month Progress Report on Program Objectives for FY 2010 -11 CIVIL DEFENSE AGENCY CIVIL DEFENSE d. Implement Civil Defense message and emergency road closure hotlines. Anyone who calls Civil Defense after hours can listen to emergency or road closure messages. e. Implement an email emergency message notification subscription service. Completed. Residents can register online at the County website or call the office. 3. Develop electronic systems for more efficient communication with State Civil Defense and other emergency management partners. a. Utilize "Web EOC" for direct electronic communication with State Civil Defense during emergencies. Hawai'i County Civil Defense uses the Dept. of Homeland Security's on -line Virtual Joint Planning Office to collaborate with State Civil Defense, Mau'i Civil Defense, Kaua'i Civil Defense, and the City and County of Honolulu Dept. of Emergency Management on regional projects. Web EOC is used routinely used during Emergency Operating Center activations. 4. Continue to work with Department of Education, American Red Cross and State Civil Defense regarding new facilities being designated as emergency shelters, and proposed facility upgrades to expand our shelter program. Ongoing, we have preplanned Hurricane and Tsunami shelters in coordination with DOE, DOH, ARC, and the Humane Society; refinement and review are currently underway. Continue to administer the Department of Homeland Security Grant Program for the County of Hawaii administered by the State Civil Defense Agency. a. Using Homeland Security funds assist the Hawai'i State Dept. of Health (DOH) with disaster response by purchasing three full size pick -up trucks to tow and transport disaster related supplies. Note that this program was initially intended to upgrade HDOH laboratory capability. However, this program objective was determined to be unsustainable due to high laboratory maintenance expenses. Pick - trucks were delivered in September 2010. A resolution authorizing transfer passed Council on 11 /1 /10 (res. 403 -10) Six Month Progress Report on Program Objectives for FY 2010 -11 CIVIL DEFENSE AGENCY CIVIL DEFENSE 6. Continue to review and update tsunami evacuation maps, and provide updates to appropriate departments and agencies on an annual basis. HCCDA received updated tsunami maps in November of 2010. No revisions to tsunami evacuation zones are required 7. Upgrade and repair existing sirens, and install new sirens in accordance with State Civil Defense CIP Funding plan and through private subdivision developers. A formal agreement with the State Department of Accounting and General Services for access to sirens on County property passed Council on Oct. 20, 2010 (res. 403.10) Six Month Progress Report on Program Objectives for FY 2010 -11 CIVIL DEFENSE AGENCY CIVIL DEFENSE 1. Continue the priority of working with all segments of the community in developing emergency- response plans. a. Work with the public sectors in hazard/risk awareness and response preparedness. Continue to review and update Police, Public Works, Fire, and Parks Standard Operating Guidelines (SOGs). The 2010 revision of the Emergency Operating Plan and 2010 Hazard Mitigation Plan update are complete. The Hawai'i County Pandemic Plan and the Hawaii County Continuity of Operations Plans are complete. b. Continue to coordinate and participate in emergency preparedness exercises, drills and training. Ongoing, HCCDA participated in 72 emergency preparedness events between July 2009 and June 2010 c. Continue to coordinate and participate in training for emergency response. Ongoing, HCCDA participated in 7 emergency exercises between July 2009 and June 2010 2. Improve Civil Defense public notification systems. a. Expand the use of the City Watch notification system for other Departments in the County. Currently, Fire, Public Works, Dept. of Water, and Safety utilize the system along with Civil Defense. We have also assisted Hawai'i Electric Light Company with notification of scheduled outages. Grant funding of this system will not be available for FY 2011 -2012. Grant funds cannot be utilized for continued maintenance of such systems. b. Install back -up generators for Commercial Radio Stations. The generator installations for New West Broadcasting and Pacific Radio Group have been completed. Back up power installation for Lava 105 has been completed. HCCDA is looking into providing another generator for NWB to power three stations not included in the original agreement and to provide back -up power to KAHU radio, a new radio station which services Ka'u. c. Implement "Talisman" text messaging notification system. Talisman is operational. However, the provider has indicated they may wish to institute a "per- call" charge. Final Status Report on Program Objectives for FY 2009 -10 CIVIL DEFENSE AGENCY CIVIL DEFENSE 3. Develop electronic systems for more efficient communication with State Civil Defense and other emergency management partners. a. Utilize "Web EOC" for direct electronic communication with State Civil Defense during emergencies. Hawai'i County Civil Defense uses the Dept. of Homeland Security's on -line Virtual Joint Planning Office to collaborate with State Civil Defense, Mau'i Civil Defense, Kaua'i Civil Defense, and the City and County of Honolulu Dept. of Emergency Management on regional projects. Web EOC is used routinely used during Emergency Operating Center activations. 4. Continue to work with Department of Education, American Red Cross and State Civil Defense regarding new facilities being designated as emergency shelters, and proposed facility upgrades to expand our shelter program. Ongoing, we have preplanned Hurricane and Tsunami shelters in coordination with DOE, DOH, ARC, and the Humane Society; refinement and review are currently underway. 5. Continue to administer the Department of Homeland Security Grant Program for the County of Hawai'i administered by the State Civil Defense Agency. a. Using Homeland Security funds assist the Hawai'i State Dept. of Health (DOH) with disaster response by purchasing three full size pick -up trucks to tow and transport disaster related supplies. Note that this program was initially intended to upgrade HDOH laboratory capability. However, this program objective was determined to be unsustainable due to high laboratory maintenance expenses. Pick - trucks are slated for delivery in September 2010. 6. Continue to review and update tsunami evacuation maps, and provide updates to appropriate departments and agencies on an annual basis. Ongoing, HCCDA is currently awaiting updated tsunami inundation maps from the University of Hawai'i. These maps will be evaluated to see if tsunami evacuation zones need to be changed. 7. Upgrade and repair existing sirens, and install new sirens in accordance with State Civil Defense CIP Funding plan and through private subdivision developers. Ongoing. Sirens in Papa'ikou and Pa'auilo have been replaced. A siren in Ainaloa has been repaired. A formal agreement with the State Department of Accounting and General Services for access to sirens on County property is slated to go before Council in October of 2010 Final Status Report on Program Objectives for FY 2009 -10 2 % "ORPORATION COUNSSE-1-L "-i CORPORATION COUNSEL LITIGATION PROGRAM 1. Offer training opportunities to the litigation team, and provide them effective tools to take cases to trial. Not on target to meet objective. Due to budgetary limitations, training for all of our attorneys has been severely limited. 2. Continue to make litigation client friendly. The Litigation Division will contact all major County departments to schedule meetings to discuss ongoing cases, the scope of liability and methods to reduce the department's exposure to unnecessary risks. On target to meet objective. 3. Responsibly monitor pending lawsuits by recommending settlement only when quantifiable justifications exist. On target to meet objective. In the state circuit court, two cases were dismissed in favor of the County. Another case was dismissed against the County by stipulation of the parties. The County settled four lawsuits for $313,535.63. The County paid out $26,433.36 for eighteen claims during the period. In one case, the County recovered $3,665.68. Six Month Progress Report on Program Objectives for FY 2010 -11 CORPORATION COUNSEL COUNSELING & DRAFTING DIVISION 1. Review of documents. The Division will review and approve legal documents submitted by the various County departments and agencies promptly. This review will include a thorough analysis of potential legal exposure and liabilities. To the extent possible, 75% of legal documents shall be completed within 7 business days. On target to meet objective. For document approval, of 592 requests received, 92.7% were completed within 7 business days or less. For document review and comment, of 312 requests received, 74% were completed within 7 business days or less. 2. Drafting documents and legislation. The Division will draft documents and legislation at the request of its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days or less. Not on target to meet objective. Of 49 requests received, 49% were completed within 21 business days or less. 3. Written Request for a Legal Opinion. The Division will thoroughly research and draft legal opinions for its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days or less. On target to meet objective. Of 96 requests received, 82.3% were completed within 21 business days or less. 4. Miscellaneous Requests for Legal Assistance, including Long -term Projects. The Division will respond to departmental and agency requests for legal service that may not involve a formal written response or extensive legal research. These miscellaneous requests may also include long -term projects, which are time - and resource- consuming. For requests not requiring a formal written response or extensive research, to the extent possible, 50% of all requests shall be completed within 21 business days. For long -term projects, to the extent possible, requests shall be completed within the time frame allocated for the project. Not on target to meet objective. Of 105 requests received, 48.6% were completed within 21 business days or less. During this period, 67 long term projects were received. Six Month Progess Report on Program Objectives for FY 2010 -11 2 CORPORATION COUNSEL COUNSELING & DRAFTING DIVISION 5. Training for County Officers and Employees, and Board and Commission Members. The Division will conduct ongoing training for County officers and employees, and substantive Boards and Commissions to prevent procedural and substantive errors, including recall training as requested by our County clients. On target to meet objective. Training provided in Hilo and Kona: ➢ Constitutional Law 2: The Bill of Rights ➢ Contested Case Proceedings ➢ Contracting for Personal Services ➢ County Policy and Ethics Training for Prosecutors ➢ Drafting Contracts and Contract Amendments ➢ Ethics ➢ Exploring the "Fourth Estate" ➢ FLSA Training ➢ Financial Disclosure ➢ HPD Recruit Training ➢ Internal Complaint Procedures ➢ Internal Investigations ➢ Legal Basics: the Attorney - Client Privilege, the Work Product Doctrine and Retention of Electronic Documents ➢ Personal Injury Liability and Damages ➢ Procurement Protest ➢ Sunshine Law Laserfiche Training was provided by staff to 97 County employees in Hilo and Kona during this period. 6. Development of a Risk Management System. The Division will continue to work with their respective clients in risk management activities, in conjunction with the County's risk manager. On target to meet objective. Six Month Progress Report on Program Objectives for FY 2010 -11 CORPORATION COUNSEL BOARD OF ETHICS 1. Review all petitions and requests for opinions in a prompt manner. On target to meet objective. Six Month Progress Report on Program Objectives for FY 2010 -11 4 CORPORATION COUNSEL COST OF GOVERNMENT Examine and investigate the organizations and methods of operations of all County departments, commissions, boards, offices and other instrumentalities of all branches of the County government and determines and recommends changes, if any, by the Charter - imposed deadline. On target to meet objective. Six Month Progress Report on Program Objectives for FY 2010 -11 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR 1. To procure an independent certified public accountant to conduct an annual post -audit of the County's financial transactions. Hawaii County Charter section 10 -13 requires that an independent audit of the accounts and other evidences of financial transactions of the County be conducted at least once every year by a certified public accountant or firm of certified public accountants, having no personal interest, direct or indirect, in the fiscal affairs of the County. Pursuant to this Charter requirement, the Legislative Auditor's Office completed the procurement of external auditor Accuity LLP to perform annual financial audits for the four -year period FY 2009 -2010 through FY 2012 -2013, under Contract No. C.002904 executed on August 16, 2010. On September 20, 2010, external auditor KPMG LLP presented its financial audit for FY 2008 -2009 to the Council's Finance Committee, completing its performance of annual financial audits for the four -year period FY 2005 -2006 through FY 2008 -2009, under Contract No. C.000756 executed on June 30, 2006. 2. To conduct or cause to be conducted an independent County -wide fraud, waste, and abuse risk assessment of agencies, programs, and /or operations supported, in whole or in part, by County funds, and file an annual audit plan with the Council. Hawaii County Charter section 3- 18(d)(2) provides that the Legislative Auditor transmit an annual audit plan to the Council and Mayor to be filed with the County Clerk as a public record. Pursuant to this Charter requirement, the Legislative Auditor filed her FY 2010 -2011 annual audit plan dated October 6, 2010, which proposed a performance audit of the Department of Parks and Recreation's strategic plan; a follow -up review of the Department of Public Works' policies and procedures for CIP contract supplement and change order management; a report to the Council on process improvement training related to the County's building permitting, plan approval, and inspection processes; and a performance audit of the Department of Environmental Management's collection of landfill tipping and wastewater fees. The FY 2010 -2011 audit plan also proposed an updated County -wide risk assessment survey of County agencies and programs, including, but not limited to, operations and services supported in whole or in party by County funds. With a goal to examine major functions and activities in greater detail and at different organizational levels, the Legislative Auditor's Office is currently expanding its survey population and refining its risk assessment questionnaire. Six Month Progress Report on Program Objectives for FY 2010 -11 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR 3. To conduct or cause to be conducted performance and /or financial audits of County agencies, programs, and/or operations in accordance with the annual plan, or as determined necessary by the Legislative Auditor. On August 2, 2010, the Legislative Auditor reported to the Council Finance Committee on a limited scope performance audit of the Department of Water Supply (DWS), recommending the improvement of internal controls related to cash handling activities within the DWS Finance Division and financial IT systems and reporting capabilities within the DWS Information Systems Branch. In support of these recommendations and pursuant to the request of DWS management, the Legislative Auditor's Office agreed to facilitate the process mapping of DWS cash handling activities. During the period August 4, 2010 through November 18, 2010, the Legislative Auditor's Office monitored process improvement training procured under Contract Nos. C.002827 and C.002828 executed respectively by the Legislative Auditor's Office and Department of Public Works (DPW) on June 22, 2010, for the improvement of the County's building permitting, plan review, and inspection processes. The Legislative Auditor's Office is currently monitoring and will report jointly with DPW to the Council on the implementation of improved processes related to commercial building permits that were initiated in December 2010. Currently, the Legislative Auditor's Office is also completing fieldwork related to a limited scope performance audit of the Department of Parks and Recreation (P &R), specifically the achievement of its goals for P &R facilities set forth in its 2004 -2009 Strategic Plan. 4. To conduct or cause to be conducted follow -up performance and /or financial reviews of audited entities in accordance with the annual plan, or as determined necessary by the Legislative Auditor. Upon informal request of the Council, the Legislative Auditor's Office expanded the scope of its follow -up review of DPW CIP contract supplement and change order management examined in a limited scope performance audit in FY 2007- 2008, to include contract supplements and change orders that were denied as well as approved by DPW for the period July 1, 2009 through December 31, 2010. We are currently awaiting a response from DPW, after which we will perform limited scope inquiry and test work to independently corroborate the effectiveness of a strategic plan and updated departmental policies and procedures that DPW reported were implemented on or before July 1, 2010. Six Month Progress Report on Program Objectives for FY 2010 -11 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR The Legislative Auditor also assisted the Office of Housing and Community Development in complying with financial reporting requirements of the USDA - Rural Development Division for the Kulaimano Elderly Project for federal Fiscal Year 2010. 5. To conduct or cause to be conducted performance and /or financial audits of County agencies, programs, and/or operations as may be requested by the Council by resolution. The Council did not formally request by resolution additional performance and /or financial audits during the period July 1, 2010 through December 31, 2010. Six Month Progress Report on Program Objectives for FY 2010 -11 CORPORATION COUNSEL LITIGATION PROGRAM 1. Offer training opportunities to the litigation team, and provide them effective tools to take cases to trial. Not achieved. Due to County- imposed reductions in training budgets, our litigators were not afforded the same training opportunities as their counterparts in the private sector. 2. Continue to make litigation client friendly. The Litigation Division will contact all major County departments to schedule meetings to discuss ongoing cases, the scope of liability and methods to reduce the department's exposure to unnecessary risks. Achieved. Attorneys complied with their obligation under the Hawaii Rules of Professional Conduct in keeping their clients informed on the status of all active cases. 3. Responsibly monitor pending lawsuits by recommending settlement only when quantifiable justifications exist. Achieved. The office settled five major lawsuits for a total of $170,506, and a major construction equitable adjustment claim for $400,000. The potential monetary liability exposure for these cases was $1,226,539. The difference between the potential exposure and actual settlement amount was +$656,033 in favor of the County. Six major cases were dismissed by court order (one case affirmed by the Ninth Circuit Court of Appeals, three cases by the district federal court judges and two by state circuit court judges). Two cases were dismissed voluntarily by the parties. The jury in federal district court found in favor of the County on an alleged excessive force case (Schmedes). With respect to collections, the division collected $248,298.22, and obtained judgments totaling $31,151.19. Final Status Report on Program Objectives for FY 2009 -10 CORPORATION COUNSEL COUNSELING & DRAFTING DIVISION Review of documents. The Division will review and approve legal documents submitted by the various County departments and agencies promptly. This review will include a thorough analysis of potential legal exposure and liabilities. To the extent possible, 75% of legal documents shall be completed within 7 business days. Achieved. 682 documents were received for review, and 535 were reviewed within the target time for a 78.4% compliance rate. 1,485 requests to approve documents were received and 1,386 were approved within the target time, for a 93.3% compliance rate. 2. Drafting documents and legislation. The Division will draft documents and legislation at the request of its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days or less. Not Achieved. 95 requests for drafting were received, and 47 were completed within the target time, for a 49.5% compliance rate. 3. Written Request for a Legal Opinion. The Division will thoroughly research and draft legal opinions for its County clients in a prompt manner. To the extent possible, 75% of requests shall be completed within 21 business days or less. Achieved. 215 requests for legal opinions were received, and 184 were completed within the target time for a 85.6% compliance rate. 4. Miscellaneous Requests for Legal Assistance, including Long -term Projects. The Division will respond to departmental and agency requests for legal service that may not involve a formal written response or extensive legal research. These miscellaneous requests may also include long -term projects, which are time- and resource - consuming. For requests not requiring a formal written response or extensive research, to the extent possible, 50% of all requests shall be completed within 21 business days. For long -term projects, to the extent possible, requests shall be completed within the time frame allocated for the project. Achieved. 141 miscellaneous requests were received, and 102 were processed and completed within the target time, for a 72.3% compliance rate. For long -term projects, 225 new long term projects were opened. Final Status Report on Program Objectives for FY 2009 -10 CORPORATION COUNSEL COUNSELING & DRAFTING DIVISION 5. Training for County Officers and Employees, and Board and Commission Members. The Division will conduct ongoing training for County officers and employees, and substantive Boards and Commissions to prevent procedural and substantive errors, including recall training as requested by our County clients. Achieved. The Division offered training in the Sunshine Law, the Uniform Information Practices Act, Code of Ethics, procurement, contracting for personal services and other areas. All sessions were offered in Hilo and Kona. The Office of the Corporation Counsel hosted the 7 th Annual Statewide Municipal Attorney's Training Conference in August 2009. 6. Development of a Risk Management System. The Division will continue to work with their respective clients in risk management activities, in conjunction with the County's risk manager. Achieved. Whenever a liability concern came to our attention, the Risk Manager was informed for the initiation of an advisory or program, or to follow up with a particular member of the public if a concern about liability was raised directly with our office. Final Status Report on Program Objectives for FY 2009 -10 CORPORATION COUNSEL BOARD OF ETHICS 1. Review all petitions and requests for opinions in a prompt manner. Achieved. For Fiscal Year 2009 -2010, the Board of Ethics heard and rendered opinions on twelve petitions. Issue No. Petition No. Date Action 1 2009 -5 7/21/09 Petition date received 7/22/09. 11/1209 Letter to Petitioner — will not hear p etition. 2 2009 -6 8/08/09 Petition date (received 8/10/09.) 9/23/09 Hearing: Board found no violation. 10/14/09 Informal Advisory Opinion issued. 3 2009 -7 8/08/09 Petition date received 8/10/09.) 9/23/09 Hearing: Board found violation. 10/14/09 Informal Advisory Opinion issued. 4 2009 -8 8/20/09 Petition date (received 8/10/09.) 9/23/09 Hearing: Board found no violation or problem if Petitioner maintains status quo with his private business. 10/14/09 Informal Advisory Opinion issued. 5 2009 -9 8/28/09 Petition date (and date of receipt.) 10/14/09 Hearin held: Board found violation. 11/19/09 Informal Advisory Opinion issued. 6 2009 -10 10/13/09 Petition date received 10/14/09. 11/19/09 Hearing: Board found no violation. 12/9/09 Informal Advisory Opinion issued 7 2009 -11 10/13/09 Petition date (received 10/14/09. 11/19/09 Hearing: Board found no violation. 12/09/09 Informal Advisory Opinion issued. Final Status Report on Program Objectives for FY 2009 -10 CORPORATION COUNSEL BOARD OF ETHICS 8 2009 -12 10/27/09 Petition date received 10/28/09. 11/19/09 Board discussed petition at meeting and issued letter rejecting it. 9 2009 -13 11/07/09 Petition date (received 11/07/09 via email.) 11/19/09 Hearing: Board found no violation for Petitioner to serve on elections Commission while employed as Deputy Planning Director. 12/09/09 Informal Advisory Opinion issued. 10 2010 -1 3/29/10 Petition date received 3/29/10. 7/14/10 Dismissed at initial review due to lack of jurisdiction. 8/11/10 Order of dismissal. 11 2010 -2 2/10/10 Date of letter (received 2/16/10.) Via Communication No. 2010 -20 to 3/30/10 Petitioner, Board determined letter not sufficient and outside Board's jurisdiction. 12 2010 -3 5/27/10 Email received by Dpty Corp Counsel (addressed to Board Chair and Members.) 5/29/10 Dpty Corp Counsel responds via email to Petitioner. 7/14/10 At Board's initial review, accept and file pending receipt of petition. Final Status Report on Program Objectives for FY 2009 -10 CORPORATION COUNSEL COST OF GOVERNMENT 1. Examine and investigate the organizations and methods of operations of all County departments, commissions, boards, offices and other instrumentalities of all branches of the County government and determines and recommends changes, if any, by the Charter - imposed deadline. The Cost of Government Commission is preparing for its initial meeting and preparing to convene monthly beginning July 2010. Final Status Report on Program Objectives for FY 2009 -10 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR 1. Assist in ensuring completion of the County's independent annual post -audit by December 31, 2009. In its Management Letter to the County Council dated February 11, 2010, external auditor KPMG LLC discussed collection of solid waste (landfill) and wastewater (sewer) receivables by the Department of Environmental Management. As of June 30, 2010, KPMG LLC was awaiting receipt of a responsive memo from the Department of Environmental Management before finalizing its annual financial audit report for FY 2008 -2009. Pursuant to Hawaii County Charter section 10 -13 that requires independent annual post- audits of all County accounts and financial transactions, the Legislative Auditor's Office continues to coordinate with the Purchasing Division on the procurement of an external auditor to conduct the County's annual financial audits for the four -year period FY 2009 -2010 through FY 2012 -2013. 2. Conduct an annual risk assessment of County funds, agencies, and programs, and file an annual audit plan with the council by July 31, 2009. Performance Audits With the concurrence of the County Council, the Legislative Auditor proposed to continue the schedule of program audits identified in the County -wide risk assessment conducted in FY 2007 -2008. In the FY 2009 -2010 audit plan dated August 31, 2009, the Legislative Auditor proposed undertaking performance audits of the Department of Water Supply and Department of Parks and Recreation, and a follow -up review of the Department of Public Works and its implementation of FY 2007 -2008 audit recommendations related to CIP contract supplements and change orders. Updated Risk Assessment/Buildine Permit Process Improvement The FY 2009- 2010 audit plan also included a request- for - proposals for an independent fraud, waste, and abuse risk assessment of agencies, programs, and /or operations supported, in whole or in part, by County funds. Subsequently, with the concurrence of the Council Chairperson (Legislative Branch) and Managing Director (Executive Branch), the Legislative Auditor determined that procurement monies would be more effectively expended on process improvement facilitation and training related to permitting, plan review, and inspection within the Building Division and other participating agencies (to commence August 2010). An updated County -wide risk assessment will be conducted in -house by the Legislative Auditor's Office in FY 2010 -2011. Final Status Report on Program Objectives for FY 2009 -10 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR 3. Prepare or procure the preparation of performance and/or financial audits of County funds, agencies, and programs as determined necessary by the Legislative Auditor. In September 2009, the Legislative Auditor's Office completed a limited scope performance audit of the Highway Fund, which provides operational funds for the Highway Maintenance and Traffic Divisions of the Department of Public Works. This audit was initiated in FY 2008 -2009, and bridged two mayoral and departmental administrations. Final audit recommendations included the establishment of a County -wide strategic plan for long -term transportation infrastructure maintenance and construction, and the improvement of internal controls (including performance measures and reporting requirements) related to operational activities and contracting for road, bridge, and flood control maintenance and safety programs. In June 2010, the Legislative Auditor's Office completed a limited scope performance audit of the Department of Water Supply, recommending the improvement of internal controls within its Finance Division and Information Systems Branch related to cash handling activities and financial IT systems and reporting capabilities. Upon request of DWS managers, the Legislative Auditor's Office also initiated the facilitation of process mapping of cash handling activities for proposed completion in FY 2010 -2011. In June 2010, the Legislative Auditor's Office also initiated a limited scope performance audit of the Department of Parks and Recreation with an entrance conference with departmental managers to discuss the P &R organization, strategic plan, service surveys, facilities maintenance programs, CIP projects, and annual budgets and reports, and began preliminary survey work to finalize an audit scope and timeline. Our audit reports are available on -line at http: / /co .hawaii.hi.us /la /reports.html 4. Prepare or procure the preparation of follow -up performance and/or financial audits of audited entities as determined necessary by the Legislative Auditor. In December 2009, the Legislative Auditor's Office initiated a follow -up review of the Department of Public Works' implementation of FY 2007 -2008 audit recommendations for improved internal controls related to project scoping, contract management, and resource planning to reduce CIP contract supplements and change orders. In February 2010, DPW responded that Final Status Report on Program Objectives for FY 2009 -10 LEGISLATIVE AUDITOR LEGISLATIVE AUDITOR development and implementation of its strategic plan and updated departmental policies and procedures would be substantially completed by July 1, 2010. As a result, we agreed to continue our implementation review and complete our follow -up report in FY 2010 -2011. 5. Prepare or procure the preparation of performance and/or financial audits of County funds, agencies, and programs as may be requested by the Council by resolution. In FY 2009 -2010, the County Council did not request by resolution the preparation or procurement of additional performance and /or financial audits for consideration by the Legislative Auditor's Office. Final Status Report on Program Objectives for FY 2009 -10 4 COUNTY COUNCIL COUNTY CLE-1-/RK + T AUDITOR COUNTY COUNCIL/CLERK COUNCIL/CLERK Clerk's Office- Council and Committee Services Sections 1. Fulfill legal notice requirements for all Council and Committee meetings, including preparation of meeting agenda and posting and publication of meeting notices. Objective being achieved. All legal notice requirements for the County Council and its Committees were adhered to. 2. Provide an accurate reflection of Council and Committee meetings and votes taken by preparing synopsized or summary minutes of each meeting in accordance with law. Objective not being achieved. All actions and votes of these meetings were made available on the internet within one week after the meetings. All committee synopsized minutes were completed. However, we are behind for the minutes of the County Council. We have made available DVDs of the Council meetings for anyone who request the minutes. 3. Prepare DVD copies of videotaped Council and Committee meetings as requested by the public, departments, and elected officials. Objective being achieved. Many County agencies and members of the public requested and received video DVD copies of the Council and Committee meetings. Two hundred - ninety (290) DVD copies were provided to the public without charge. 4. Provide copies and access to Council records and Clerk documents upon request by the public, departments, and elected officials in a timely manner and as required by law. Objective being achieved. 5. Provide ongoing support to the public with the retrieval of documents and information from the Council's Record system available on the Clerk - Council web page. Objective being achieved. Many members of the public received information from language placed on the Clerk - Council webpage, and from telephone conversations with Clerk- Council Office employees, on navigating the Laserfiche based Council Records System on the internet. Support Service Division (Reprographics Division) Process all documents submitted by departments for reproduction within two business days. Objective being achieved. For the period, black and white copies totaled 1,655,558 and colored copies totaled 112,844. Six Month Progress Report on Program Objectives for FY 2010 -11 COUNTY COUNCIL/CLERK COUNCIL/CLERK Support Service Division (Reprographics Division) 2. Process all pieces of outgoing postal and interdepartmental mail delivered by departments no later than 2:30 p.m. within the same business day. Objective being achieved. For the period, the total outgoing postal items were 182,362. Distribute incoming mail delivered to 25 Aupuni Street, Suite 1008, within two hours from receipt. Objective being achieved. 4. Assist departments in complying with USPS regulations. Objective being achieved. Legislative Research Branch 1. Prepare semi - annual supplements to the County Code for distribution within eight weeks of receipt of final adopted ordinances. Objective being achieved. Supplement 10 was distributed on -time and Supplement 11 is on track to be distributed in early February 2011. 2. Complete review of legislation initiated by a Council Member as to its proper form within two weeks of receipt depending upon its complexity. Objective being achieved. 3. Provide support to the administration, as requested, with drafting, analysis, and research services. Objective achieved. All requests from the administration for drafting assistance were fulfilled. This includes assistance with amendments to the building, plumbing and electrical codes, as well as amendments to a community development plan. Six Month Progress Report on Program Objectives for FY 2010 -11 COUNTY COUNCIL/CLERK COUNCIL/CLERK 4. Assist the 2010 Charter Commission, as requested, with drafting and review of proposed amendments, ballot summaries, ballot questions, and voter education materials. Objective achieved. All requests for assistance were fulfilled. 5. Monitor Council and Committee meetings to provide research and advisory support for decision - makers on proposed legislative initiatives. Objective achieved. All meetings of the Council and its Committees were monitored by a LRB staff member through adjournment. 6. Prepare the annual report for the Council - Clerk's Office (in comprehensive and highlight formats) within designated timelines. Objective achieved. 7. Update the Council- Clerk's website to include significant legislation enacted by the county and legislation pending before the council such as Operating and CIP budgets for the upcoming fiscal year. Objective achieved. Six Month Progress Report on Program Objectives for FY 2010 -11 COUNTY COUNCIL/CLERK ELECTIONS DIVISION To redesign the Young Voter Registration Program (YVRP) to increase High School participation. Objective Met. Nine High Schools participated with a total of 207 students registering to vote. 2. To establish procedures for a permanent absentee mail list. Objective Met. There were 6,293 voters that applied for permanent absentee status. 3. To increase ballot access at rural absentee walk sites. Objective Met. A ballot type was added at two of the absentee walk sites. 4. To review and update all precinct schematics and 200 foot radius maps. Objective Met. All 48 precinct schematics and 200 foot radius maps were updated. Six Month Progress Report on Program Objectives for FY 2010 -11 COUNTY COUNCIL/CLERK FRAW COUNCRICLERK Clerk's Office- Council and Committee Services Sections Fulfill legal notice requirements for all Council and Committee meetings, including preparation of meeting agenda and posting and publication of meeting notices. Objective achieved. All legal notice requirements for the County Council and its Committees were adhered to. 2. Provide an accurate reflection of Council and Committee meetings and votes taken by preparing synopsized or summary minutes of each meeting in accordance with law. Council Section - Objective not achieved: Several minutes of the County Council meetings have not been completed within the 30 -day period. Upon request, copies the DVD of these Council meetings are available. The actions and votes of these meetings are available on the internet within one week following the meeting. Committee Section - Objective achieved. All synopsized minutes of the Committee meetings were completed within 30 days. In addition, the actions and votes of these meetings were made available on the internet within one week after the meetings. 3. Prepare DVD copies of videotaped Council and Committee meetings as requested by the public, departments, and elected officials. Objective achieved. Many County agencies and members of the public requested and received video DVD copies of the Council and Committee meetings. 1,091 DVD copies were provided to the public without charge. 4. Provide copies and access to Council records and Clerk documents upon request by the public, departments, and elected officials in a timely manner and as required by law. Objective achieved. 5. Provide ongoing support to the public with the retrieval of documents and information from the Council's Record system available on the Clerk - Council web page. Objective achieved. Many members of the public received information from language documents placed on the Clerk- Council webpage, and continue to receive telephone support from Clerk- Council Office employees on navigating the Laserfiche based Council Records System on the Internet. Training of key department employees and agency officials was held in research and retrieval of current and historic legislative documents and their status. Final Status Report on Program Objectives for FY 2009 -10 COUNTY COUNCIL/CLERK COUNCIL/CLERK Clerk's Office- Council and Committee Services Sections (continued) 6. Enhance services to educate the public on matters relating to legislative business and use of the Council Records System. Objective achieved. County Clerk's Office employees continue to be available at the counters, at meetings and via telephone to educate the public on measures being considered by the Council. Support is available during office hours on retrieval of documents and information from the Clerk- Council website. Support Services (Reprographics Division) 1. Process all documents submitted by departments for reproduction within two business days. Objective achieved. Counts from January 2010 - September 2010: Black and white copies — 2,997,005. Color copies from January 2010 - September 2010: 219,836. 2. Process all pieces of outgoing postal and interdepartmental mail (delivered by) collected/received from departments no later than (2:30) 3:00p.m. within the same business day. Objective achieved. Postage Count — January 2010 - September 2010: 282,273 Pieces of mail. 3. Distribute incoming mail delivered to 25 Aupuni Street Suite 1008, within two hours from receipt. Objective achieved. 4. Assist departments in complying with USPS regulations. Objective achieved. Final Status Report on Program Objectives for FY 2009 -10 2 COUNTY COUNCIL/CLERK COUNCIL/CLERK Legislative Research Branch 1. Prepare semi - annual supplements to the County Code for distribution within eight weeks of receipt of final adopted ordinances. Objective achieved. Final adopted ordinances were received in early June 2009. Supplement 8 was distributed on August 28, 2009. Supplement 9 was prepared between August 2009 and February 2010, and distributed in March 2010. Preparation for Supplement 10 began in FY 2009 -10. Ordinances are incorporated into the internet version of the Code in the interim between supplement distributions. 2. Update the County Charter to reflect the four charter amendments approved by the electorate in the 2008 General Election. Objective achieved. The 2008 Edition of the Hawaii County Charter was prepared by early June 2009. It was distributed with Supplement 8 of the Hawaii County Code on August 28, 2009. 3. Complete review of legislation initiated by a Council Member as to its proper form within two weeks of receipt depending upon its complexity. More complex or comprehensive legislation will require more time. Objective achieved. LRB reviewed 50 bills and 81 resolutions initiated between July 1, 2009, and June 30, 2010. LRB also reviewed 61 proposed amendments to bills and 81 proposed amendments to resolutions. LRB provided assistance with 26 separate projects, at the request of the Clerk and the Council. Total documented work assignments for the period were 256. 4. Monitor Council and Committee meetings to provide research and advisory support for decision - makers on proposed legislative initiatives. Objective Achieved. LRB staff monitored meetings during regular hours of operation, and for those occasions that meetings ran through regular hours of operation, one LRB staff member monitored those meetings until adjournment. 5. Prepare the annual report for the Council- Clerk's Office (in comprehensive and highlight formats) within designated timelines. Objective achieved. 6. Update the Council- Clerk's website to include significant legislation enacted by the county and legislation pending before the council such as Operating and CIP budgets for the upcoming fiscal year. Objective achieved. Final Status Report on Program Objectives for FY 2009 -10 COUNTY COUNCIL ELECTIONS DIVISION 1. To redesign the YVRP to increase High School participation. Objective met by creating a power point presentation and video. The program implementation date was moved to an earlier date in the school year. 2. To establish procedures for a permanent absentee mail list. Objective met. 3. To increase ballot access at rural absentee walk sites. Objective met. 4. To review and update all precinct schematics and 200' radius maps. Objective met. 5. To establish Candidate Filing Services at the Pahoa Satellite Office. Due to budget constraints the Pahoa Satellite Office closed. Final Status Report on Program Objectives for FY 2009 -10 COUNTY PHYSSICIANSS COUNTY PHYSICIANS COUNTY PHYSICIANS 1. Continue to serve the County diligently as in the past. This is ongoing. Six Month Progress Report on Program Objectives for FY 2010 -11 COUNTY PHYSICIANS COUNTY PHYSICIANS 1. Continue to serve the County diligently as in the past. This is ongoing. Final Status Report on Program Objectives for FY 2009 -10 ELD ` ACTIVITIES ELDERLY ACTIVITIES COORDINATED SERVICES UNIT The CSE staff will strive to promote maximum independence, optimum health, personal dignity and self - enrichment by: 1. Providing Information and Assistance Services to 3,500 older adults. Objective is being achieved. Served 2,433 seniors, or 70% of the established objective of 3,500. 2. Providing Outreach Services to 900 adults. Objective is being achieved. Served 585 seniors or 65% of the established objective of 900 older adults. 3. Providing Transportation Services to 1,100 older adults and accomplishing 33,000 trips annually. Objective is being achieved. Provided Transportation services for 827 seniors or 75% of the established objectives of 1,100 older adults and completed 17,597 trips or 53% of the 33,000 trips annually. 4. Providing Transportation Services to 40 individuals under 60 years of age with disabilities and accomplishing 600 trips annually. Objective is being achieved. Provided Transportation services for 45 individuals under 60 yrs. of age or 113% of the established objectives of 40 individuals & completed 693 trips or 116% of the 600 trips annually. 5. Providing and completing 2,000 Referrals. Objective is being achieved. Completed 1,182 referrals or 59% of the established objective of 2,000. 6. Providing 34 individuals with disabilities /older adults with 3,456 hours of chore services annually Objective is being achieved. Provided 35 seniors or 103% of the established objective of 34 individuals with -1,829 hours of chore services or 53% of the established objective of 3,456.00 hours. Six Month Progress Report on Program Objectives for FY 2010 -11 ELDERLY ACTIVITIES RETIRED AND SENIOR VOLUNTEER PROGRAM Enhance the overall quality of life, i.e., maximum independence, optimum health, personal dignity, and self - enrichment of persons 55 years and older by: 1. Providing diverse and meaningful volunteer opportunities to 1,200 persons 55 years and older. Objective achieved. 1,873 RSVP volunteers served in volunteer assignments. 2. Assisting significantly in meeting community needs by providing 150,000 hours of volunteer service in a minimum of 175 volunteer stations. Objective is being achieved. RSVP volunteers provided 79,564 hours of volunteer service through 222 volunteer stations. 3. Providing 125 volunteers to assist in Food Basket's Senior Farmers' market Nutrition Program. Objective achieved. 132 RSVP volunteers assisted in Food Basket's Senior Farmers' Market Nutrition Program. 4. Providing 400 volunteers to enable Hawaii County Nutrition Program to carry out its congregate meals program. Objective achieved. 504 volunteers served in the Hawaii County Nutrition Program's congregate meals program. Six Month Progress Report on Program Objectives for FY 2010 -11 2 ELDERLY ACTIVITIES NUTRITION PROGRAM Congregate Nutrition Services 1. To provide 72,000 nutritious meals, each containing 1/3 of the U.S. RDA, to 900 older individuals, aged 60 and older, at fifteen congregate nutrition sites throughout Hawaii County by June 30, 2011. Objective is being achieved. 34,050 meals have been served to 1,029 seniors. This is 47% of our objective for meals, and 114% of our objective for seniors served. Home Delivered Meal Service (Meals on Wheels) 1. To deliver 65,000 nutritious meals, each containing 1/3 of the U.S. RDA, to 350 frail, homebound older individuals, aged 60 and older, throughout Hawaii County by June 30, 2011. Objective is being achieved. 38,677 meals were served to 345 seniors. This is 59% of our objective for meals, and 98% of our objective for seniors served. Six Month Progress Report on Program Objectives for FY 2010 -11 ELDERLY ACTIVITIES SENIOR COMMUNITY SERVICES EMPLOYMENT 1. Place 5 enrollees into unsubsidized jobs by FY's end. Objective is being achieved. As of 12/31/10 3 enrollees have been placed in unsubsidized jobs. 2. Provide services to a cumulative total of 41 enrollees by FY's end. Objective is being achieved. As of 12/31/10 61 enrollees have been provided services. 3. Visit each enrollee at his/her work site twice a year. Conduct 50 work site visits by FY's end. Objective is being achieved. As of 12/31/10 70 work site visits have been conducted. Six Month Progress Report on Program Objectives for FY 2010 -11 ELDERLY ACTIVITIES COORDINATED SERVICES UNIT The CSE staff will strive to promote maximum independence, optimum health, personal dignity and self - enrichment by: 1. Providing Information and Assistance Services to 3,500 older adults. Objective achieved. Served 3,797 seniors, or 108 %of the established objective of 3,500. 2. Providing Outreach Services to 900 adults. Objective achieved. Served 901 seniors or 100% of the established objective of 900 older adults. 3. Providing Transportation Services to 1,100 older adults and accomplishing 33,000 trips annually. Objective achieved. Provided Transportation services for 1,109 seniors or 101% of the established objectives of 1,100 older adults and completed 39,205 trips or 119% of the 37,000 trips annually. 4. Providing Transportation Services to 40 individuals under 60 years of age with disabilities and accomplishing 600 trips annually. Objective achieved. Provided Transportation services for 41 individuals under 60 yrs. of age or 103% of the established objectives of 40 individual. 1155 trips or 193% of the 600 trips annually were completed. 5. Providing and completing 2,000 Referrals. Objective achieved. Completed 3,386 referrals or 169% of the established objective of 2,000. 6. Providing 34 individuals with disabilities /older adults with 3,456 hours of chore services annually. Objective achieved. Provided 38 seniors or 112% of the established objective of 34 individuals, with 3,459 hours of chore services or 100% of the established objective of 3,456 hours. Final Status Report on Program Objectives for FY 2009 -10 ELDERLY ACTIVITIES RETIRED AND SENIOR VOLUNTEER PROGRAM Enhance the overall quality of life, i.e., maximum independence, optimum health, personal dignity, and self - enrichment of persons 55 years and older by: Providing diverse and meaningful volunteer opportunities to 1,200 persons 55 years and older. Objective achieved. 1,975 RSVP volunteers served in volunteer assignments. 2. Assisting significantly in meeting community needs by providing 150,000 hours of volunteer service in a minimum of 175 volunteer stations. Objective achieved. RSVP volunteers provided 165,295 hours of volunteer service through 219 volunteer stations. 3. Providing 125 volunteers to assist in Food Basket's Senior Farmers' market Nutrition Program. Objective achieved. 193 RSVP volunteers assisted in Food Basket's Senior Farmers' Market Nutrition Program. 4. Providing 400 volunteers to enable Hawaii County Nutrition Program to carry out its congregate meals program. Objective achieved. 520 volunteers served in the Hawaii County Nutrition Program's congregate meals program. Final Status Report on Program Objectives for FY 2009 -10 ELDERLY ACTIVITIES NUTRITION PROGRAM Congregate Nutrition Services 1. To provide 82,000 nutritious meals, each containing 1/3 of the U.S. RDA, to 1,000 older individuals, aged 60 and older, at fifteen congregate nutrition sites throughout Hawaii County by June 30, 2010. Objective not achieved. As of 6/30/10, 78,975 meals were served to 1,535 seniors. This is 96% of our objective for congregate meals, and 153% of our objective for seniors served. This year, we experienced a surge in requests for home delivered meals for our frail, homebound elderly clients. To meet this need, we transferred funds from our congregate meals program to our home delivered meals program, resulting in serving less than our stated objective for congregate meals. Home Delivered Meal Service (Meals on Wheels) To deliver 68,000 nutritious meals, each containing 1/3 of the U.S. RDA, to 400 frail, homebound older individuals, aged 60 and older, throughout Hawaii County by June 30, 2010. Objective achieved. As of 6/30/10, 75,947 meals were served to 550 seniors. This is 112% of our objective for home delivered meals, and 138% of our objective for seniors served. Final Status Report on Program Objectives for FY 2009 -10 ELDERLY ACTIVITIES SENIOR COMMUNITY SERVICES EMPLOYMENT 1. Place 7 enrollees into unsubsidized jobs by FY's end. Objective not achieved. During the FY 09 -10 3 enrollees have been placed in unsubsidized jobs. 2. Provide services to a cumulative total of 55 enrollees by FY's end. Objective achieved. 80 enrollees have been provided services during FY 09 -10. Visit each enrollee at his/her work site twice a year. Conduct 80 work site visits by FY's end. Objective achieved. 133 work site visits have been conducted during FY 09 -10. Final Status Report on Program Objectives for FY 2009 -10 4 El / NVIRONMENTAL MANAGEMENT ENVIRONMENTAL MANAGEMENT ADMINISTRATION Maintain Sewer fees at a level to cover expenses of operations, repairs and maintenance, and replacements. For FY10 -11 we expect to be able to cover all planned expenses of operations, repairs and maintenance, though there are several significant equipment replacement and repair projects that need to be completed in the upcoming years. The last sewer fee rate increase was in 2002. Operation, repair and maintenance costs have increased along with staff size. We have procured a consultant who is assisting in revenue requirement analysis, an updated user fee rate and schedule of increases. The consultant will also assist with Council and community presentations for these increases. 2. Maintain vehicle disposal fee system to assure financial self - sufficiency for Vehicle Disposal program. The Vehicle Disposal Fund and the fees collected with the annual registration of vehicles are insufficient to maintain current operating expenses this fiscal year. We estimate the fund balance may be exhausted this fiscal year. Due to budget considerations, the derelict vehicle amnesty program was temporarily suspended and the West Hawaii Abandoned Vehicle Coordinator position will remain vacant. In order to address revenue shortfalls due to lower than average vehicle registrations and increased operating expenses, a vehicle registration fee increase is being considered. 3. Proactively work towards compliance of EPA mandate to close all Large Capacity Cesspools by the year 2010. The Department completed construction projects to close Large Capacity Cesspools (LCC) at Komohana Heights, Queen Liliuokalani Village and Honokaa. The Komohana Heights LCCs were closed in December 2009. The Queen Liliuokalani Village LCCs were closed in July 2010, after the prescribed U.S. Environmental Protection Agency (EPA) closure date of June 1, 2010. The Honokaa LCCs were closed in August 2010 prior to the September 1, 2010 EPA closure date. 4. Continually work on planning sewer infrastructure in North Kona in conjunction with the Growth Opportunity Areas represented in the August 2006 Kona Community Development Plan. Work is ongoing on the Master Plan to upgrade the Kealakehe Wastewater Treatment Plant. Six Month Progress Report on Program Objectives for FY 2010 -11 ENVIRONMENTAL MANAGEMENT ADMINISTRATION 5. Establish a system to divert construction and demolition debris from our landfills. The Department is working with various partners, including Recycle Hawaii to establish construction reuse facilities. Laulima Hana (operated by the Arc of Hilo) accepts a wide variety of building materials, including lumber, plywood, and sheetrock and provides these materials for local contractors. Aggregate reuse is being accomplished by the private sector. The Department will pursue the feasibility of operating a construction and demolition waste processing facility as part of a larger study to determine the feasibility of a new landfill located within the quarry adjacent to the South Hilo Sanitary Landfill. Additionally, the Department will investigate opportunities to develop construction and demolition processing facility as part of a Master Plan for the West Hawaii Sanitary Landfill. 6. Improve the status of Wastewater accounts receivable. Reduce the average number of days in receivables to 89 days which represents a 10% decrease from the FY08 -09 actual of 99 days. Reduce the percentage of balances over 90 days past due to 51 % of total receivables, which represents a 10% decrease from the FY08 -09 actual of 57 %. The average number of days in receivables for Wastewater has increased to 104 days and the percentage of balances over 90 days past due has increased to 61 %. We are continuing to work towards reducing the past due receivables. We filled the newly created Credit and Collection Clerk position in May 2010, to help improve the status of our collections. Additionally, the Department is reviewing organizational restructuring, debt collection policies and other opportunities to further reduce outstanding balances. 7. Improve the status of Solid Waste accounts receivable. Reduce the average number of days in receivables to 118 days which represents a 10% decrease from the FY08- 09 actual of 131 days. Reduce the percentage of balances over 90 days past due to 46% of total receivables, which represents a 10% decrease from the FY08 -09 actual of 51%. The average number of days in receivables for Solid Waste has decreased to 113 days. The percentage of balances over 90 days past due has increased to 61 %. We are continuing to work towards reducing the past due receivables. We filled the newly created Credit and Collection Clerk position in May 2010, to help improve the status of our collections. Additionally, the Department is reviewing organizational restructuring, debt collection policies and other opportunities to further reduce outstanding balances, including restrictions on disposal permit applications for accounts 90 days past due. Six Month Progress Report on Program Objectives for FY 2010 -11 2 ENVIRONMENTAL MANAGEMENT ADMINISTRATION 1. Maintain Sewer fees at a level to cover expenses of operations, repairs and maintenance, and replacements. For FY09 -10 we were able to cover all planned expenses of operations, repairs and maintenance, though there are several significant equipment replacement and repair projects that need to be completed in the upcoming years. The last sewer fee rate increase was in 2002. Operation, repair and maintenance costs have increased along with staff size. We have procured a consultant who is assisting in revenue requirement analysis, an updated user fee rate and schedule of increases. The consultant will also assist with Council and community presentations for these increases. 2. Maintain vehicle disposal fee system to assure financial self - sufficiency for vehicle recycling program. The Vehicle Disposal Fund and the fees collected with the annual registration of vehicles are insufficient to maintain current operating expenses this fiscal year. We estimate the fund balance may be exhausted next fiscal year. Due to budget considerations, the derelict vehicle amnesty program was temporarily suspended and the West Hawaii Abandoned Vehicle Coordinator position will remain vacant. In order to address revenue shortfalls due to lower than average vehicle registrations and increased operating expenses, a vehicle registration fee increase is being considered. 3. Proactively work towards compliance of EPA mandate to close all Large Capacity Cesspools by the year 2010. The Department continues to work proactively towards the compliance goal of closing Large Capacity Cesspools (LCC) at Komohana Heights, Queen Liliuokalani Village and Honokaa. The Komohana Heights LCCs were closed in December 2009. We anticipate the Queen Liliuokalani Village LCCs will be closed after the prescribed U.S. Environmental Protection Agency (EPA) closure date of June 1, 2010. The Honokaa LCCs will be closed prior to the September 1, 2010 EPA closure date. 4. Continually work on planning sewer infrastructure in North Kona in conjunction with the Growth Opportunity Areas represented in the August 2006 Kona Community Development Plan. Work is ongoing on the Master Plan to upgrade the Kealakehe Wastewater Treatment Plant. Final Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT ADMINISTRATION 5. Establish a system to divert construction and demolition debris from our landfills. The Department is working with various partners, including Recycle Hawaii to establish construction reuse facilities. Laulima Hana (operated by the Arc of Hilo) accepts a wide variety of building materials, including lumber, plywood, and sheetrock and provides these materials for local contractors. Aggregate reuse is being accomplished by the private sector. The Department will pursue the feasibility of operating a construction and demolition waste processing facility as part of a larger study to determine the feasibility of a new landfill located within the quarry adjacent to the South Hilo Sanitary Landfill. Additionally, the Department will investigate opportunities to develop construction and demolition processing facility as part of a Master Plan for the West Hawaii Sanitary Landfill. 6. Improve the status of Wastewater accounts receivable. Reduce the average number of days in receivables to 81 days which represents a 10% decrease from the FY07 -08 actual of 90 days. Reduce the percentage of balances over 90 days past due to 50% of total receivables, which represents a 10% decrease from the FY07 -08 actual of 55 %. The average number of days in receivables for Wastewater has increased to 100 days and the percentage of balances over 90 days past due has increased to 61 %. We are continuing to work towards reducing the past due receivables. We filled the newly created Credit and Collection Clerk position in May 2010, to help improve the status of our collections. Additionally, the Department is reviewing debt collection policies and opportunities to further reduce outstanding balances. 7. Improve the status of Solid Waste accounts receivable. Reduce the average number of days in receivables to 101 days which represents a 10% decrease from the FY07- 08 actual of 112 days. Reduce the percentage of balances over 90 days past due to 38% of total receivables, which represents a 10% decrease from the FY07 -08 actual of 42 %. The average number of days in receivables for Solid Waste has decreased to 108 days. The percentage of balances over 90 days past due has increased to 52 %. We are continuing to work towards reducing the past due receivables. We filled the newly created Credit and Collection Clerk position in May 2010, to help improve the status of our collections. Additionally, the Department is reviewing debt collection policies and further opportunities to reduce outstanding balances, including restrictions on disposal permit applications for accounts 90 days past due. Final Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT TECHNICAL SERVICES SECTION 1. Have construction underway on the Komohana Heights Large Capacity Cesspool Replacement Project. 2. Initiate construction on the Queen Liliuokalani Large Capacity Cesspool Replacement Project if funding is available. 3. Have construction underway on the sewer collection system portion of Honokaa Large Capacity Cesspool Replacement Project which will serve the business community, numerous state facilities, and schools in Honokaa Town. 4. Complete the design for the treatment/disposal portion of the new sewer system for the Honokaa Large Capacity Cesspool Replacement Project and initiate the construction bid process. 5. Complete the design of the Naalehu community sewer collection and treatment/disposal system and initiate the construction bid process. 6. Complete the design of the sewer collection and treatment/disposal system for the Pahala community. 7. Continue to make progress on the North Kona Sewer and Effluent Reuse Project. 8. Complete the design work for sludge removal from Kealakehe Wastewater Treatment Plant. 9. Complete the design work for upgrading the aeration system at the Kealakehe Wastewater Treatment Plant and initiate the construction bid process. 10. Complete the master plan for upgrading the Kealakehe Wastewater Treatment Plant to support the North Kona Effluent Reuse Project. NOTE: THE TECHNICAL SERVICES SECTION POSITIONS AND RESPONSIBILITIES WERE TRANSFERRED TO THE WASTEWATER DIVISION AND SOLID WASTE DIVISION AS OF JULY 1, 2009. Final Status Report on Program Objectives for FY 2009 -10 8 FINANCE FINANCE ADMINISTRATION/BUDGET Administration Continue to require divisions to review and update rules, policies and procedures to insure that applications are consistent throughout the County. Desired outcome is to realize efficiencies in financial practices. Divisions have continued to review documented procedures and make updates as required for compliance with new regulations or changes stemming from technological changes. 2. Conduct three training sessions for county financial personnel. Desired outcome is to provide a training media for financial support staff. Three training sessions were conducted in the first half of the year. The focus was on the 2011 -2012 budget and the upcoming budget process as well as procurement issues. 3. Conduct workshops for the public on the various finance areas, including budget, purchasing and real property tax related areas. Two workshops were conducted in the first half of the year. The focus was on various finance topics including accounting, budget and easements. 4. Conduct informational sessions or distribute instructive materials to division managers, supervisors and/or staff at least four times per year, covering new or changing regulations, rules and procedures that affect employee relations or benefits. Four such training sessions or distribution of instructive materials were completed during the first half of the fiscal year. 5. Refer procurement protests to Corporation Counsel within three working days of receipt. There were two protests filed during the first half of the fiscal year. We met the deadlines as noted above. Six Month Progress Report on Program Objectives for FY 2010 -11 FINANCE ADMINISTRATION/BUDGET Budget 1. Prepare transmittal letters, resolutions, and/or bills for the appropriate approvals and signatures for all fully- completed requests for council action received three days prior to the County Council's submittal deadlines. All of the approximately 59 request for council action forms received from the departments /agencies were processed and forwarded to the Finance Director in a timely manner (provided that all necessary departmental information was provided). 2. Provide guidance and assistance to departments /agencies to ensure the fiscal responsibility and accountability in developing the operating budget. On August 27, 2010, a training session entitled "Back to Budget Basics — Starting from Scratch" was conducted for budget liaisons and /or fiscal staffs of the County departments and agencies. Six Month Progress Report on Program Objectives for FY 2010 -11 FINANCE ACCOUNTS 1. Close FY 09 -10 books and issue final June 30 Budget Status Report by October 15, 2010, and determine the General Fund's fund balance by September 30, 2010. The FY 09 -10 books were closed on October 28, 2010 and the final June 30 Budget Status Report was issued on November 8, 2010. The General Fund's fund balance was determined on October 19, 2010. 2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association (GFOA) for the County's June 30, 2010 Comprehensive Annual Financial Report. Certificate of Achievement is in the process of being obtained. 3. Close the books and have the monthly budget status reports available in FRESH within ten working days after the end of the month or close of the previous month, whichever is later, except for June, July, August and September. Now that the books for Fiscal Year 2010 have been closed, the staff are working hard to close the months for Fiscal Year 2011. 4. Support the FRESH (Financial and Resource Enterprise Software for Hawaii County) system accounts payable, general ledger and payroll modules. This includes maintaining and keeping abreast of changes to the current modules that Accounts is responsible for, as well as, helping users and providing training when necessary. Support is being provided on a continuous basis. Ensure that all claim payments made are proper and legal by preauditing 100% of payment requests for accuracy and propriety, returning items that are not accurate or proper to departments for correction. 100% of payment requests are being preaudited. 6. Provide certificate of the availability of funds on County contracts within three working days of the contract's submission to Accounts Division. Certifications are being provided within the necessary timeframe. Six Month Progress Report on Program Objectives for FY 2010 -11 FINANCE ACCOUNTS 7. Pay vendors promptly by issuing all warrants for claims within 7 working days of the receipt of the invoice by Accounts Division. All warrants for claims are being issued within 7 working days of the receipt of the invoice. 8. Ensure that all employees receive the correct amount of pay and related benefits by preauditing 100% of payroll claims for accuracy and compliance with legal and contractual requirements, and filing all required payroll tax forms and returns on time. 100% of payroll claims are being preaudited and all required payroll tax forms and returns are being filed on time. Six Month Progress Report on Program Objectives for FY 2010 -11 4 FINANCE PURCHASING Continue to review all internal policies and procedures for conformance to procurement laws and revise as necessary. Revise and update Special Provisions for goods and services type bid and proposal packages as need. Ongoing program. 2. Maintain up -to -date purchasing manual and training as needed for all using agencies. Review all policies, procedures and guidelines for applicability to FRESH system. Ongoing program. Purchasing Manual available on County intra -net, which is updated as necessary. 3. Process 98% of all routine documents (Invoice payment approvals, Contract, Change Order and Supplemental Agreement approvals) within two working days of receipt, including electronic approval. During first six months of FY 10 /11, approximately 99% of approximately 13,177 routine documents were processed within two days. 4. Complete purchasing process or issue written request for quotations for 95% of all requisitions below formal bidding limits within ten days of receipt (except for items generally combined at periodic intervals.) During first six months of FY 10 /11, approximately 95% of approximately 1,625 electronic requisitions were processed within 10 working days. 5. Complete draft specifications for 90% of all requisitions requiring formal advertised bidding (IFBs or RFPs) within 60 days of receipt or deadline for receipt of requisitions for combined purchases. During first six months of FY 10 /11, about 66 IFBs or RFPs have been initiated and are in various stages of completion. Approximately 95% of specification drafts have been completed within 60 days. 6. Process 90% of bid award and contract documents within one week of receipt back from contractor and forward to next agency for review and signature. During the first six months of FY 10 /11, at least 90% of all (280) bid award contract documents were processed within one week of receipt. Six Month Progress Report on Program Objectives for FY 2010 -11 FINANCE PURCHASING 7. Maintain list of professional services awards on Internet as required by law and post 95% of entries within one day of contract circulation. 36 Professional Services Contracts or significant amendments were posted to internet during the first six months of FY 10 /11, all within seven (7) days of contract award as required per § HRS 103D- 304(1). Amendments all posted within one (1) day of receipt of contract. Six Month Progress Report on Program Objectives for FY 2010 -11 6 FINANCE TREASURY Invest 99 per cent of all funds in interest - bearing accounts or certificates. Through December, 99.9% of funds are invested in interest bearing accounts or certificates 2. Maintain sufficient liquidity to meet cash requirements. All obligations were met including vendor payments, bond payments, and payroll expenses. Maximize interest income by attaining budgeted projection while ensuring the safety of County funds. The interest earned at the midpoint is only 33% of the annual goal. Interest rates are expected to remain low, hence this objective will not be met. 4. Reconcile monthly statements within thirty days of receipt. This objective is being met. Six Month Progress Report on Program Objectives for FY 2010 -11 FINANCE REAL PROPERTY 1. Maintain sales assessment mean ratio +/- 10% from the 100% assessment. • Sales ratio /assessment ratio for Appraisal Year 2010 will be determined in March 2011. 2. Maintain a co- efficient of dispersion at +/- 15% of the mean ratio. • The overall ratio for Appraisal Year 2010 will be determined in March 2011. 3. Conduct field inspections of 98% of all building permits issued or on file for all new construction. • Field inspections for new permits were at 100 %. 4. Maintain an active educational and informational program on real property taxation. • This is an ongoing program within the division. • Staff and public concerns are valuable resources for this important function of the division. • Website data such as forms and instructions are reviewed periodically. • Presentations are made at professional, community, and club meetings upon request. • Radio, newspaper, and local public television coverage are coordinated with the mayor's press secretary. 5. Initiate proceedings for two real property tax foreclosure sales to reduce the number of delinquent accounts and dollar amount of delinquent taxes owed to the County. • Because of staff shortages in collections the first sale scheduled for October 2010 was cancelled as all legal requirements could not be met. • The next sale is planned for early June 2011 which is to include those properties scheduled for the October 2010 sale. Six Month Progress Report on Program Objectives for FY 2010 -11 FINANCE RISK MANAGEMENT 1.Continue to develop the Risk Management Division so as to be able to respond to inquiries and requests for assistance within a reasonable time. The Division has become more active in responding to requests from Departments, Divisions and the Council in assessing risk concerns and providing recommendations where appropriate. 2.Annually meet and collaborate with departments to discuss current risk issues, assess the policies and procedures in place and make necessary modifications to reduce risk and improve regulation compliance. The Division has been involved on a regular basis with all Departments through an inspection process to better prepare for regulatory enforcement. 3. Annually review the County's self - insurance program and research insurance industry products to determine the most advantageous program to reduce potential financial loss. Since June, 2010, Police fleet property coverage has been renewed as well as Mass Transit and RSVP policies. Insurance industry has been closely monitored to be able to help assist Departments in their budgeting process as it pertains to insurance procurement. 4. Meet every four months with Risk Management Committee to discuss activity and current risk issues. Risk Management Committee met in October, 2010, and in addition to discussing the Division activity, also added County accident trends to the agenda so as to give Department heads a better sense of their Department performance. 5. Meet bi- monthly with Safety Division Administrator to discuss areas of safety concern and schedule safety and training programs to minimize the impact of such concerns. Meet regularly with Safety Division to discuss safety concerns island -wide and also attend and participate in the County Safety Committee learning the concerns of its members (which I am able to discuss at Risk Management Committee meeting). Six Month Progress Report on Program Objectives for FY 2010 -11 9 FINANCE PROPERTY MANAGEMENT 1. Provide support for the Public Access, Open Space and Natural Resources Preservation Commission in meeting its requirement of submitting its annual update of prioritized lands to the Mayor by December 31, 2010. Annual Report delivered to the Mayor on December 27, 2010. 2. By December 2010, identify and initiate negotiations on the purchase of the next property pursuant to recommendations by the Public Access, Open Space and Natural Resources Preservation Commission, the Mayor and as authorized by the County Council. We are presently in negotiations for the purchase of the Kingman Estate properties which are next on the PONC list. 3. Provide support for the land management and right -of way acquisition needs for all County departments. We are currently working on acquiring 3 ROW parcels for the La Aloa extension project. 4. Provide administrative and fiscal management of all County leased properties and insure all leases are paid on time. County leases are currently being managed and paid on time. We are in the process of closing most of our Kona leases as we move into the new West Hawaii Civic Center. 5. Dispose of surplus real property as requested and authorized by the Mayor and the County Council. No properties are being disposed of at this time. 6. Maintain the fixed assets record system of County property and submit the annual fixed asset report to the County Council. Fixed assets annual report was submitted to the County Council. 7. Hold at least one public auction for the disposal of useable surplus County owned personal property. There has been no public auction yet. Six Month Progress Report on Program Objectives for FY 2010 -11 10 FINANCE VEHICLE REGISTRATION AND LICENSING Vehicle Registration 1. Process mail within three days of receipt. All mail was processed within three days of receipt. 2. No complaints referred to the department level and above. All complaints were handled at the Division level. Licensing Accommodate and complete processing 100% of requests for written driver's tests received. During the first half of FY 2010 -11, processed 6,635 out of 6,635 requests for written driver's tests received. 2. Accommodate and complete processing 100% of requests for driver road tests received. During the first half of FY 2010 -11, processed 100 %, 2720 out of 2720 requests for driver road tests received. 3. Accommodate and complete processing 100% of requests for CDL written driver's tests received. During the first half of FY 2010 -11, processed 100 %, 620 out of 620 requests for CDL written driver's tests. Periodic Motor Vehicle Inspection 1. Conduct at least 400 inspections of stations issuing safety checks. Conducted 318 inspections, or 80 %, during the first six months. Six Month Progress Report on Program Objectives for FY 2009 -10 11 FINANCE ADMINISTRATION/BUDGET Administration 1. Continue to require divisions to review and update rules, policies and procedures to insure that applications are consistent throughout the County. Desired outcome is to realize efficiencies in financial practices. Divisions have continued to review documented procedures and make updates as required for compliance with new regulations or changes stemming from technological changes. 2. Conduct three training sessions for county financial personnel. Desired outcome is to provide a training media for financial support staff. One training session was conducted. The focus was on the 2010 -2011 budget and the upcoming budget process. 3. Conduct informational sessions or distribute instructive materials to departmental managers, supervisors and/or staff at least four times per year, covering new or changing regulations, rules and procedures that affect employee relations or benefits. Fifteen such training sessions or distribution of instructive materials were completed. 4. Refer procurement protests to Corporation Counsel within three working days of receipt. After verification of validity of protest from Corporation Counsel, issue determination and/or decision within a week. There were 4 protests filed during the fiscal year. We met the deadlines as noted above. Final Status Report on Program Objectives for FY 2009 -10 FINANCE ADMINISTRATION/BUDGET Budget 1. Prepare transmittal letters, resolutions, and/or bills for the appropriate approvals and signatures for all fully- completed requests for council action received three days prior to the County Council's submittal deadlines. All of the approximately 104 request for council action forms received from the departments /agencies were processed and forwarded to the Finance Director in a timely manner (provided that all necessary departmental information was provided). 2. Provide guidance and assistance to departments /agencies to ensure the continued successful usage of the budget module within the FRESH system. For the preparation of the FY2010 -11 budget, the Budget Office continued to do the data entry of the department's /agencies' revenue and expenditure worksheets into FRESH budget module. Final Status Report on Program Objectives for FY 2009 -10 FINANCE ACCOUNTS 1. Close FY 08 -09 books and issue final June 30 Budget Status Report by October 1, 2009, and determine the General Fund's fund balance by September 22, 2009. General Fund Balance determined and final June 30 Budget Status Report issued on January 20, 2010. 2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officers Association (GFOA) for the County's June 30, 2009 Comprehensive Annual Financial Report. Certificate of Achievement was obtained. 3. Close the books and have the monthly budget status reports available in FRESH within ten working days after the end of the month, except for June, July, August and September. Due to the hiring of new staff and a vacancy in the Division, the closing of the months subsequent to the prior fiscal year end took longer than anticipated. 4. Support the FRESH (Financial and Resource Enterprise Software for Hawaii County) system accounts payable, general ledger and payroll modules. This includes maintaining and keeping abreast of changes to the current modules that Accounts is responsible for, as well as, helping users and providing training when necessary. Support is being provided on a continuous basis. 5. Ensure that all claim payments made are proper and legal by preauditing 100% of payment requests for accuracy and propriety, returning items that are not accurate or proper to departments for correction. 100% of payment requests are being preaudited. 6. Provide certificate of the availability of funds on County contracts within three working days of the contract's submission to Accounts Division. Once the position responsible for this function was filled, we were able to provide certifications within the required timeframe. Final Status Report on Program Objectives for FY 2009 -10 FINANCE .......... . .. ACCOUNTS 7. Pay vendors promptly by issuing all warrants for claims within 7 working days of the receipt of the invoice by Accounts Division. All warrants for claims are being issued within 7 working days of the receipt of the invoice. 8. Ensure that all employees receive the correct amount of pay and related benefits by preauditing 100% of payroll claims for accuracy and compliance with legal and contractual requirements, and filing all required payroll tax forms and returns on time. 100% of payroll claims are being preaudited and all required payroll tax forms and returns are being filed on time. Final Status Report on Program Objectives for FY 2009 -10 4 FINANCE PURCHASING 1. Continue to review all internal policies and procedures for conformance to procurement laws and revise as necessary. Revise and keep General Terms and Conditions for goods and services contracts updated to conform to current law and reflect needed changes. Ongoing program. 2. Maintain up -to -date purchasing manual and training as needed for all using agencies; including maintenance of current list of the individual most responsible for procurement matters within each department or agency and assure that he or she has a complete, up -to -date copy of administrative rules and purchasing manual. Review all policies, procedures and guidelines for applicability to FRESH system. Ongoing program. Purchasing Manual available on County intra -net, which is updated as necessary. 3. Process 98% of all routine documents (Invoice payment approvals, Contract, Change Order and Supplemental Agreement approvals) within two working days of receipt, including electronic approvals. Of 29,042 routine documents received during FY 09/10, approximately 28,900 were processed within two working days, for a 99.51% processing rate. 4. Complete purchasing process or issue written request for quotations for 95% of all requisitions below formal bidding limits within ten days of receipt (except for items generally combined at periodic intervals.). Of 2,260 requisitions below bidding limits received for FY 09/10, 2,245 were processed within ten working days of receipt for a 99.33% processing rate. 5. Complete draft specifications for 90% of all requisitions requiring formal advertised bidding (IFBs or RFPs) within 60 days of receipt or deadline for receipt of requisitions for combined purchases. Requisitions requiring formal advertised /posted bidding (UFBs and RFPs) generated 110 bids, draft specifications 105 were completed within 60 days receipt or deadline for receipt of requisitions for a 95.45% processing rate. Final Status Report on Program Objectives for FY 2009 -10 FINANCE PURCHASING 6. Process 90% of bid award and contract documents within one week of receipt back from contractor and forward to next agency for review and signature. During FY 09/10, at least 90% of all bid award and contract documents were processed within one week and subsequently routed to the next point in the contract routing process. 7. Maintain list of professional services awards on Internet as required by law and post 95% of entries within one day of contract circulation. 114 Professional Services Contracts or significant amendments were posted to internet during FY 09/10, all within seven (7) days of contract award as required per HRS 103D- 304(1). Amendments all posted within one day of receipt of contract. Final Status Report on Program Objectives for FY 2009 -10 FINANCE TREASURY 1. Invest 99 per cent of all funds in interest - bearing accounts or certificates. 99.86% of funds are invested in interest bearing accounts or certificates. 2. Maintain sufficient liquidity to meet cash requirements. All obligations were met including vendor payments, bond payments, and payroll expenses. Maximize interest income by attaining budgeted projection while ensuring the safety of County funds. The actual interest earned was 78% of the budgeted estimate due to a falling interest rate environment. 4. Reconcile monthly statements within thirty days of receipt. Monthly statements are reconciled within thirty days of receipt. Final Status Report on Program Objectives for FY 2009 -10 FINANCE REAL PROPERTY 1. Maintain sales assessment mean ratio +/- 10% from the 100% assessment. • Sales ratio /assessment ratio is the ratio of an appraised (or assessed) value to the sale price or adjusted sale price of a property. The sales ratio study is conducted to fulfill the obligation to make property assessments uniform and equitable. The study functions as the assessor's yardstick in evaluating what is being done right, what is being done wrong, and what reappraisal activity is necessary. The county ordinance states that no taxpayer is deemed aggrieved by an assessment unless the assessment exceeds by more than 20% of market value. The goal of the division is to keep this percentage at 10% or lower. The higher the percentage, the further away the assessment is from market value. • The sales ratios for improved property were 1.01 for condominiums and 0.98 for single family residences. Both within 2% of the targeted mean. • The sales ratio for vacant land was 0.97 or within 3% of the targeted mean. 2. Maintain a co- efficient of dispersion at +/- 15% of the mean ratio. The coefficient of dispersion is the average deviation of a group of numbers from the median expressed as a percentage of the median. In ratio studies, this is the average percentage deviation from the median. Per the International Association of Assessing Officers, low CODs (15.0 or less) tend to be associated with good appraisal uniformity. The acceptable ratio for large rural counties is 20 %. The lower the ratio the better although ratios of less than 5.0 are rare. The COD was 11.64 for condominiums, 15.26 for single family residences, and 19.49 for land. 3. Conduct field inspections of 98% of all building permits issued or on file for all new construction. • Field inspections for new construction permits were at 100 %. 4. Maintain an active educational and informational program on real property taxation. • All the dedication and exemption documents and forms were reviewed. Updates and changes were made to both hardcopies and electronic copies on our website. Removed the Social Security Account Number fields from all our forms to better serve the public by reducing the risk for identity theft. Provided multiple one -to -one educational/information sessions to taxpayers at our counter and over the telephone. Final Status Report on Program Objectives for FY 2009 -10 FINANCE REAL PROPERTY 5. Initiate proceedings for two real property tax foreclosure sales to reduce the number of delinquent accounts and dollar amount of delinquent taxes owed to the County. • The first sale was held on October 15, 2009 with a total of 42 parcels offered for sale. All the parcels sold for a total of $270,507 to the County of Hawaii. Of which $171,710 was for penalties, interest, and the costs of the sale. • The second sale was held on June 9, 2010 with a total of 35 properties offered for sale of which all sold. The county received 132,708 of which $84,132 was in penalties, interest and costs. Final Status Report on Program Objectives for FY 2009 -10 FINANCE RISK MANAGEMENT 1. Continue to develop the Risk Management Division so as to be able to respond to inquiries and requests for assistance within a reasonable time. The Division has become more active in responding to requests from Departments, Divisions and the Council in assessing risk concerns and providing recommendations where appropriate. The assessments have been island wide and resulted in department, administration and public appreciation. 2. Annually meet and collaborate with departments to discuss current risk issues, assess the policies and procedures in place and make necessary modifications to reduce risk and improve regulation compliance. The Division has been involved on a regular basis with all Departments through an inspection process to better prepare for regulatory enforcement. Inspections occurred at sites island -wide and subsequent OSHA inspections reflect the benefit of these pre- OSHA inspections. 3. Annually review the County's self - insurance program and research insurance industry products to determine the most advantageous program to reduce potential financial loss. Since June, 2009, Police subsidy and property policies were renewed as were those for Mass Transit, County Property, Fire EMS and Helicopter, Public Officials bond, flood insurance for various properties, Property insurance for Kulaimano, RSVP and Kohala Ranch fire truck at a combined savings of $169,000. Insurance industry has been closely monitored to be able to help assist Departments in their budgeting process as it pertains to insurance procurement. 4. Meet every four months with Risk Management Committee to discuss activity and current risk issues. Risk Management Committee met in October, 2009, February and June 2010 and in addition to discussing the Division activity, departmental concerns and current County -wide issues, also added County accident trends to the agenda so as to give Department heads a better sense of their Department performance. 5. Meet semi - monthly with Safety Division Administrator to discuss areas of safety concern and schedule safety and training programs to minimize the impact of such concerns. Met regularly with Safety Division to discuss safety concerns island -wide and also attend and participate in the quarterly County Safety Committee meetings learning the concerns of its members (which I am able to discuss at Risk Management Committee meeting). Final Status Report on Program Objectives for FY 2009 -10 10 FINANCE PROPERTY MANAGEMENT 1. Provide support for the Public Access, Open Space and Natural Resources Preservation Commission in meeting its requirement of submitting its annual update of prioritized lands to the Mayor by December 31, 2009. The annual report was delivered in December 2009. 2. By December 2009, identify and initiate negotiations on the purchase of the next property pursuant to recommendations by the Public Access, Open Space and Natural Resources Preservation Commission, the Mayor and as authorized by the County Council. In December 2009, entered into a purchase agreement for 3 parcels known as Kaiholena North located in North Kohala for a purchase price of $6,541,680. Purchase closed Jan 28, 2010. Provide support for the land management and right -of way acquisition needs for all County departments. Support was provided for over a dozen right -of -way and road easement acquisitions. 4. Provide administrative and fiscal management of all County leased properties and insure all leases are paid on time. Provided administrative and fiscal management to over a 28 leases for various County Departments. 5. Dispose of surplus real property as requested and authorized by the Mayor and the County Council. Attempted the sale of 16 County owned parcels located in Pa`auilo. Due to market conditions no sealed bids were received. 6. Maintain the fixed assets record system of County property and submit the annual fixed asset report to the County Council. Fixed asset annual report was prepared and submitted on time. 7. Hold at least one public auction for the disposal of useable surplus County owned personal property. In October, 16 vehicles were sold for $24,205. Final Status Report on Program Objectives for FY 2009 -10 11 FINANCE VEHICLE REGISTRATION AND LICENSING Vehicle Reizistration 1. Process mail within three days of receipt. All mail was processed within three days of receipt. 2. No complaints referred to the department level and above. All complaints were handled at the Division level. Licensine Accommodate and complete processing 100% of requests for written driver's tests received. For FY 2009 -10, processed 100 %, or 12,892 out of 12,892 requests for written driver's tests received. 2. Accommodate and complete processing 100% of requests for driver road tests received. For FY 2009 -10, processed 100 %, or 5,982 out of 5,982 requests for driver road tests received. 3. Accommodate and complete processing 100% of requests for CDL written driver's tests received. For FY 2009 -10, processed 100 %, or 976 out of 976 requests for CDL written driver's tests. Periodic Motor Vehicle Inspection 1. Conduct at least 400 inspections of stations issuing safety checks. For FY 2009 -10, Conducted 948 inspections, or 237 %. Final Status Report on Program Objectives for FY 2009 -10 12 FllRE---l-l�, FIRE EMERGENCY OPERATIONS DIVISION 1. Continued pursuit of meeting recognized response time standards according to NFPA 1710. The integration of American Medical Response (AMR) ambulance service into our dispatch protocols has improved the availability of the fire department's Advanced Life Support (ALS) ambulances for incident calls. The availability of AMR also allows the in- district Engine Company to clear their call promptly instead of waiting for an available HFD ambulance unit. We are integrating the U.S. Army Pohakuloa Fire into our Primary Response protocols for areas inclusive of Highway 200 from the 17 to 43mm. This will improve primary response times in this district. During this reporting period, we responded to 6,739 alarms with an average response time of 7:31 minutes. 2. Maintain annual review and evaluation of department's service delivery performance based on identified recognized fire protection service delivery standards as defined by but not limited to NFPA, Hawaii Insurance Bureau, Insurance Services Office (ISO), OSHA, and United States Lifeguarding Association at the end of each fiscal year. This objective has not yet been initiated. 3. Continued pursuit of personnel and resource requirements for achievement of industry standards of fire protection service delivery. This will include the pursuit of meeting of personnel staffing levels in accordance with NFPA 1710 Standard for the Organization and Deployment of Fire Suppression Operations, Emergency Medical Operations, and Special Operations to the Public by Career Fire Departments. Currently, we do not meet the NFPA 1710 standard for personnel staffing for fire protection. We have applied for the Staffing for Adequate Fire and Emergency Response (SAFER) Grant to provide 20 additional positions in an effort to approach the NFPA 1710 standard. We are presently awaiting word on the status of our grant application. 4. Maintain the construction process of targeted priority infrastructure (new Makalei Fire Station) by June 2011. Request for construction Bid Proposal targeted to be announced during January 2011. Six Month Progress Report on Program Objectives for FY 2010 -11 FIRE EMERGENCY OPERATIONS DIVISION 5. Maintain annual review and revision of all Mutual Aid Agreements, Memorandums of Understanding (MOU), and Memorandums of Agreement (MOA) to support interagency partnerships and operational effectiveness by May 2011. Completed review of Hawaii Volcanoes National Park MOA and Pohakuloa Training Area Fire MOU, and currently finalizing approval of changes between agencies. (50% completed.) 6. Maintain annual review and identify recognized service delivery, training, and equipment standards as defined by various organizations as, but not limited to; State of Hawaii Department of Health EMS Branch, Department of Transportation, etc by June 2011. This objective has not yet been initiated. 7. Maintain annual review of the Ocean Safety Program performance measures by June 2011. Annual review is ongoing and program modifications established and implemented. 8. Develop a financial report that identifies project areas which would have the least impact on service to our community, yet, providing sound cost - saving measures by September 2010. This objective has not yet been initiated. 9. Continued pursuit of alternative funding programs and prioritize cost - sharing programs based on the current Department financial feasibility by December of each Fiscal year. We were awarded a Community Development Block Grant (CDBG) award for $250,000 for the purchase of a 2000 gallon Fire Apparatus Tanker for the Ka'u district. We have also applied for the 2010 SAFER Grant to provide 20 additional firefighter positions throughout the County, and are still awaiting word on grant approval or denial. An application has also been submitted for CDBG funding in the amount of $600,000 to purchase a Class A Fire Apparatus Pumper for the Pahoa District; awaiting word on the grant status. Six Month Progress Report on Program Objectives for FY 2010 -11 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 1. Implement revised Emergency Medical Services program organizational structure, to include the filling of EMS Bureau management positions, and developed recruitment and retention strategies by August 2010. This objective has been completed with the implementation of our EMS Career Ladder on August 1, 2010. The EMS Battalion Chief position was filled on December 1, 2010. 2. Audit and revise annual EMS Bureau Quality Improvement Program including the implementation of personnel surveys to obtain and identify possible modification and new concept adoption by January 2011. This objective is about 90 percent complete and in progress. A Quality Assurance /Quality Improvement (QA/QI) committee has established draft policies and measures as to how the process will take place. In service training for QA/QI members scheduled for the end of January, with the implementation for QI in March 2011. 3. Assess and evaluate possible avenues for "expanded scopes of practice" for the current EMS program by June 2011. We have implemented an in house tuberculosis screening for fire fighters working in districts where TB screening sites have been suspended due to Department of Health personnel shortages. We have also expanded our numbers of certified Child Passenger Safety Technicians to assist in injury prevention and education. This objective is ongoing. 4. Assess and evaluate the current EMS supply, equipment, and pharmaceuticals inventory and distribution system, and accountable inventory system of EMS supplies and medications for financial effectiveness and productivity level improvements to the system by December 2010. This objective has been completed. Our current system is functional and efficient to where operational effectiveness is maintained. Inventory and accountability of equipment could be improved and should be automated. Research into a specific type of accountability system needs to be done. Financial effectiveness thus far has been prudently maintained. Six Month Progress Report on Program Objectives for FY 2010 -11 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 5. Develop and deploy a reserve medical response fleet to support effective EMS preparedness and response to disaster type incidents and to support effective vehicle transition associated with breakdowns and maintenance by June 2011. This objective is ongoing and on schedule. Three new ambulances were put into service in 2010, adding three medic units to our reserve fleet. An additional three ambulances are on island and waiting to be put into service, thereby adding an additional three units to our spare fleet. Also, three medic units are currently in the final specification phase and will soon be put out to bid. Anticipated arrival of these ambulances is sometime later this year. In addition, two Mass Casualty Incident (MCI) trailers have been equipped /stocked and will soon be officially assigned with Standard Operating Guidelines (SOGs) — planned date March 2011. 6. Continue to assess and evaluate the response plan for the prevention of a Pandemic Flu outbreak — identify, train, educate and implement by December of each fiscal year. We have accomplished this objective by participating in a Statewide Pandemic Flu exercise with State Civil Defense on October 11, 2011. 7. Develop an emergency response plan for any identified community health hazard in which this Department can be a vital part of the communities risk reduction measure by June 2011. Objective has not yet been initiated. 8. Develop an apparatus report to determine the need for ambulance replacement as determined by the requirements of the State of Hawaii Department of Health by February 2011. This objective is ongoing and on target at 50 percent completion. Six Month Progress Report on Program Objectives for FY 2010 -11 4 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Rescue Operations 1. Maintain annual review and revision of current Search and Rescue policies and procedures in accordance with recognized industry standards. Review revision, adopt and implement by December 2010. Some of our procedures within our current standard operating guide for rescue are presently being updated to reflect our newly added apparatus. We are also reviewing the geographical boundaries. This objective is about 30 percent completed. 2. Continue to assess and evaluate the TA/FRS Basic Training Course. This objective is at 50 percent completed. The TA/FRS (Temporary Assignment/Fire Rescue Specialist) Basic Training course has been developed, but the delivery of the course as presented will be a substantial cost factor. Therefore, we are conducting individual training at the rescue stations utilizing an established skills check off sheet to ensure proficiency 3. Develop and implement a mandatory Rescue Specialist training and competency certification program by December 2010. A proposed training schedule has been submitted and is currently being revised to accommodate the current fiscal shortfall. Phase I project implementation to begin by April 2011 (80% completed). 4. Development of a Resource Management Plan for all types of rescue disciplines by December 2010. This objective is 50 percent completed. We have reviewed our equipment needs for our individual rescue personnel and are updating and supplementing the cache of existing equipment. 5. Implement water rescue training with the Ocean Safety Lifeguards quarterly during fiscal year. We are implementing a new aquatics program with the help and integration of our Ocean Safety division personnel and are presently at 90 percent completed. Six Month Progress Report on Program Objectives for FY 2010 -11 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Rescue Operations 6. Implement 2 week Urban Search & Rescue (US &R) training course for the FF recruits attending the FF Recruit course starting on March 16, 2010. This objective has not yet been initiated; however, with the upcoming new recruit class in March 2011, there is rope rescue training that is planned to be implemented. 7. Continue to be actively involved in procuring funds through grants and other alternative sources throughout the fiscal year. We are still researching and seeking alternative funding to assist with our current economic downfall and to assist with the procurement of equipment. We are also fortunate to have a foundation that was set up to assist with equipment purchases. Six Month Progress Report on Program Objectives for FY 2010 -11 6 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Hazmat Operations Establish a mandatory Hazardous Materials Specialist training and competency maintenance program by January 2011. We have implemented mandatory training for all Hazmat Technicians in order to maintain their current certifications with specific areas that need to be covered. This objective has been attained. 2. Establish a Hazardous Materials equipment maintenance and replacement program by January 2011. We have been reviewing all of our equipment maintenance and supply needs and are developing a purchase schedule for each based on our current use rate. This objective is at 60 percent completion. 3. Maintain annual review and revise current Hazmat policies, procedures and guidelines in accordance with OSHA, NIOSH, and NFPA. Develop a recommended revised draft by January 2011. We have revised the Hazmat Standard Operating Procedures /Guidelines (SOP /SOG) and are in the process of organizing its content. It will then be submitted to Corporation Counsel for review before its implementation. This objective is 60 percent completed. 4. Review training opportunities offered by Department of Homeland Security (DHS), 93 CST, State RAD Team, and other outside agencies, and identify opportunities for partnerships and shared resources by August 2010. DHS training opportunities have been made available to all Hazmat personnel currently assigned to the team. We continue to have our Hazmat personnel participate in annual drills with the CST team to review equipment operations and response to various types of Hazmat emergencies. This objective has been met. 5. Develop a Resource Management Plan for Hazmat incidents by January 2011. This objective is at 50 percent completion. We have reviewed our equipment needs for our individual Hazmat personnel and are updating our existing equipment and supply needs. Six Month Progress Report on Program Objectives for FY 2010 -11 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Hazmat Operations 6. Procure funding for training and recertification through grants and other alternative sources by December 2010. We continue to research and seek alternative funding to assist with our current economic downfall and to augment the procurement of equipment. We are also fortunate to have a foundation set up to assist with equipment purchases that may be used to purchase Hazmat equipment. Six Month Progress Report on Program Objectives for FY 2010 -11 FIRE OCEAN SAFETY 1. To reach target manpower goals of providing a minimum of two (2) Water Safety Officers daily per tower in accordance with our operational schedule, and so strive to provide at least four (4) Water Safety Officers on site at Hapuna Beach State Park and four (4) Water Safety Officers at Kahalu'u Beach Park, and two (2) Water Safety Officers at each of the following: La'aloa Beach Park, Honoli'i Beach Park, Richardson's Ocean Park, Isaac Hale Beach Park and Ahalanui. Onekahakaha Beach Park, Carlsmith Beach Park, Leleiwi Beach Park and Spencer Beach Park will have at least two (2) Water Safety Officers on duty during weekends, holidays and summer and winter vacation. Manpower goals to be attained by June 2011. Given the current budget shortfall, we are unable to increase our position numbers. However, we did complete an open recruitment in October 2010 to fill our vacant positions 2. To develop, implement and maintain an expansion of services to include the surrounding coastal areas, providing for rescue response for a 266 -mile range by June 2011. We began coverage at the Punalu'u Beach on May 17, 2010. An assessment was also conducted for Kua Bay in West Hawaii where there have been some shoreline ocean incidents in the recent past. This objective has been completed. Provide a minimum of four (4) United States Lifeguard Association (USLA) open water rescue training sessions to all Water Safety Officers on staff as follows: Two (2) per year in West Hawaii: one (1) in November 2010 and one (1) in May 2011. • Two (2) per year in East Hawaii: one (1) in November 2010 and one (1) in May 2011. • All new Water Safety Officer I hires during orientation in Fiscal Year 2010. These training sessions are held twice annually (East and West Hawaii). East Hawaii sessions have been completed, with the second session being held in May 2011. 4. Continue to co- sponsor with Hawaiian Lifeguard Association - Hawaii (HLA- Hawaii) the Big Island Junior Lifeguard program at four (4) locations: Hilo, Puna, Kailua -Kona and Hapuna, to promote ocean safety through education and activities to youth age 13 -17. Programs to be implemented during July 2010 and June 2011. We held the class in June and July of 2010 in Hilo, Kahaluu, and Hapuna. Due to manpower shortage in East Hawaii, no classes were held in Puna. However, we will strive to host classes this year in all four districts. 5. Sponsor and host Jr. Lifeguard Championships for the Island of Hawaii at Hapuna Beach State Park annually during August 2010. We have held the championships at Hapuna as projected and plan to do the same again in 2011. This objective has been completed. Six Month Progress Report on Program Objectives for FY 2010 -11 FIRE FIRE PREVENTION BUREAU 1. Maintain the support and direct participation in the review, modification, development, and adoption of the State Fire Code See Objective #4. 2. Maintain annual review of Hawaii Revised Statutes Chapter 132D (Fireworks) and as needed, develop and implement legislative proposals and strategies to more effectively regulate the importation, sale, enforcement policy & procedures, and use of consumer fireworks. See Objective #5. 3. Maintain inter - agency partnerships to assist in addressing identified needs to include but not limited to: the State Fire Council, National Fire Academy (NFA), National Fire Protection Association (NFPA), Hawaii Chapter of the Society of Fire Protection Engineers (SFPE), and other county, state, and federal fire and law enforcement agencies. This objective is ongoing. We are currently receiving assistance from NFPA, DLIR (Department of Labor and Industrial Relations), and the State Fire Council in establishing the State of Hawaii Fire Code. We are also working with other County agencies in securing a safe area to properly dispose of any illegal aerial fireworks. We are presently seeking the assistance from the Harbors Division, Matson, Young Brothers and other shipping companies to notify us of any fireworks shipments. 4. Maintain the support and direct participation in the review, modification, development, and adoption of the State Fire Code (2006 NFPA 1, Uniform Fire Code, including local County amendments). This objective is in progress and nearly 30 percent completed. The process involves seven steps; we are presently on Step 2. 5. Maintain annual review of Hawaii Revised Statutes Chapter 132D (Fireworks) and as needed, develop and implement legislative proposals and strategies to more effectively regulate the importation, sale and use of consumer fireworks. With the opening of the 2011 State Legislature, we will be actively lobbying for new ways to effectively enforce and regulate HRS132 -D. Six Month Progress Report on Program Objectives for FY 2010 -11 10 FIRE FIRE PREVENTION BUREAU 6. Maintain minimum of 35% participation and completion annually of Fire Fighter Safety Guide. Through the teamwork of members of the Fire Department, we have exceeded our objective and achieved a 47 percent participation during 2010. 7. Measure /quantify man hours required for plans review of businesses, residential, and other related occupancies by June 30, 2011. This objective has not yet progressed during this reporting period. 8. Identify man hours required for inspection and acceptance testing of fire protection systems by June 30, 2011. This objective has not yet progressed during this reporting period. Six Month Progress Report on Program Objectives for FY 2010 -11 11 FIRE AUXILIARY SERVICES BUREAU Fire Equipment Maintenance Section 1. Provide training opportunities to allow personnel the knowledge base to keep abreast of "latest" trends & technology. This objective is ongoing. We have identified one worker who received training in ladder truck operations in September 2010. 2. Establish a comprehensive vehicle replacement schedule in accordance with recognized standards. We have identified the fire engines that need to be replaced, but will need data from the fleet management program to know if it is feasible to replace or continue to repair fire apparatus. This objective is ongoing and about 25 percent completed. 3. Maintain our field maintenance program utilizing computer based software and data management systems fleet management program. Computer will need to be updated to use fleet management software to its potential. This objective is 25 percent completed. Fire Communications Control Center 1. Implement a comprehensive system quality assurance /improvement program inclusive of case review and policy /procedure review and development. This objective is in progress (at 50% completion) and will require the following steps for implementation: 1) The installation of the ProQA system in Fire Dispatch; 2) The activation of key IT personnel to help maintain system; 3) The training and certification of Dispatch Supervisors to review cases; and 4) The training and certification of Fire Dispatchers to use ProQA policies and procedures. 2. Continuance of the plans and construction of the new Fire & Police Dispatch Center. We have identified that the building will be occupied by both Police and Fire Dispatch and received drawn out floor plans. However, project at a standstill due to the lack of funding. Construction is on hold. Six Month Progress Report on Program Objectives for FY 2010 -11 12 FIRE AUXILIARY SERVICES BUREAU Maintenance of required certification for annual Continuing Dispatch Education (CDE) This objective is at 50 percent completion. The following recertifications are ongoing: Medical First Responders Refresher, CPR Recertification, EMD Recertification, Bloodborne Pathogen training and Ergonomics awareness training. 4. Participation in the ongoing communications system modification to address current and projected system needs and regulatory requirements This objective is in progress. During April 2010, we upgraded the Computer Aided Dispatch (CAD) system, and we are presently upgrading radio consoles, which is about 25 percent completed. Also actively participating in the County of Hawaii Radio Upgrade Project, which is in the implementation stages. Warehouse and Supply Section 1. Consistent intake of supply and equipment request received and delivered in an expeditious manner. Supplies are ordered when they reach their threshold limits that are determined by many undetermined factors. Presently, we have in place more visible shelving system where items are readily visible for inventory. We also have sectioned supply areas in groups identified by usage, i.e., cleaning supplies in the cleaning supply area and motor supply equipment in the motor supply equipment section. This process organizes equipment and identifies when an item is running low just by an onsite inspection. The identified steps are part of the goals set for our Warehouse Plan that was established in January 2009. 2. Ensuring proper general housekeeping throughout the warehouse to keep the working environment clean, organized and safe from any potential hazards. Warehouse personnel have been put on alert to maintain distribution center cleanliness, and to be on alert for unsafe hazards in their working environment. Presently working on upper level storage, container at Central and Railroad warehouse. This objective is at 25 percent completion. Six Month Progress Report on Program Objectives for FY 2010 -11 13 FIRE AUXILIARY SERVICES BUREAU 3. Proper training and maintenance of Mako compressor to include filling of SCBA bottles in a timely fashion and quality control testing on a regular basis. This objective has been assigned to our Emergency Operations Bureau (Waiakea Fire Station personnel) and is being accomplished. Fire Rescue Specialist Michael Sohriakoff is the lead in this maintenance project. 4. Disposal of supplies or equipment no longer serviceable or damage beyond repair. During this reporting period, we have disposed of damaged hose, downgraded confidential information, unusable metal supply shelves, usable PPE, electrical waste, disregarded batteries of all types, and various types of broken unusable equipment. This objective is at 25 percent completion. 5. Recycling of appropriate materials and supplies to ensure "zero waste" in our department. This objective is in progress and about 25 percent completed. The distribution center participates in all recycling programs available. We recycle old disregarded batteries, electrical equipment, computer equipment, and various types of disposable metals (removed old shelving for scrap metal). 6. Identify and maintain core and essential inventory of all emergency services equipment and supplies. This objective is 50 percent completed. The distribution center maintains a core and essential inventory of all emergency service equipment and supplies and conducts a visual inspection of the Distribution Center. This is recorded by a 6 month and a one year inventory that is turned to the Fire Chief. Six Month Progress Report on Program Objectives for FY 2010 -11 14 FIRE TRAINING BUREAU 1. Continue the support of all pre- existing training curriculum and personnel participation in NFA programs. This objective is in progress. Two National Fire Academy courses have been identified for delivery in May and July, 2011. 2. Identify resource and projected budgetary requirements. Objective has been completed. We have identified resources (2 road worthy Engines) and personnel needed (span of control of 1 trainer per 5 Fire Fighter Recruits) to conduct Fire Recruit Training effectively and safely. 3. Reduce industrial injuries by preventative measure training and education programs. This objective is ongoing. Examples of training and education programs include: • CPR, AED, First Aid retraining and /or recertification • Hazmat Training dates for 2011 have been set and confirmed • Training Bureau and Prevention Bureau trained on the Bullard Extinguisher system • Continued maintenance and training on the Burn Trailer • Six classes given on "Blood Borne Pathogens" • Training for instructors for Aquatics Competency Certification for Instructors • Flyers sent to all stations and volunteer stations regarding safe driving practices, "Alive on Arrival" 4. Establish an ongoing Safety committee to address issues and concerns of personnel This objective has not yet been completed; however, Battalion Chief Gerald Kosaki has been identified as our Safety Administrator. 5. Develop proposals for future training facility requirements to include: facilities, sites, projected cost, resources and adjuncts, inter - agency partnerships, etc. This objective has not yet been initiated. 6. Maintain and expand partnership with the University of Hawaii in the delivery of the Fire Science degree program This objective has not yet been completed. Six Month Progress Report on Program Objectives for FY 2010 -11 15 FIRE VOLUNTEER TRAINING SECTION 1. Identify resource requirements to include projected budget. We have attained this objective by identifying three replacement apparatuses and communication equipment (pagers, portable and mobile radios). 2. Continued integration of operation personnel with Volunteer Fire Companies. This objective is ongoing and at 50 percent completion. The scheduling of future integrated drills are planned. 3. Completion of the Firefighter I /II certification program, which started in September 2007, by December 2010. This objective has been attained. The initial program of the Firefighter I/II has been delivered to all Volunteer Fire Fighters. However, we are continuing to administer the program to new volunteers or personnel that were unable to complete their FF I/II program due to absence or because they joined mid - stream of the program. Those personnel will "makeup" the missed parts of the program during the 2011 calendar year. 4. Initiate the construction of apparatus garage facilities for volunteer companies 11 -A (Pahala), and 11 -D (Naalehu). This objective is in progress. 5. Identify prospective sites for recommendation to establish volunteer apparatus garages for Milolii, Kona Paradise and Pa'auilo. This object has not yet been initiated. Six Month Progress Report on Program Objectives for FY 2010 -11 16 Incident Type Response Summary by Station Date RanSe: From 7/1/2010 To 12/31/2010 $0.00 $0.00 Station Selected: All $0.00 $0.00 $0.00 Incident Type Selected: All $514,160.00 $1,106,260.00 $0.00 37 31 Average Incident Type Incident Used in Response Time Station ID Count Ave. Resp. HH:MM:SS Station: 01 (Central) 00:07:48 $0.00 $0.00 Fire 30 30 00:08:49 EMS /Rescue 1,086 1,080 00:08:23 Hazardous Condition 8 8 00:06:48 Service Call 105 102 00:14:34 Good Intent 167 135 00:07:38 False Call 14 14 00:11:02 Other 2 2 00:17:55 Totals: Station: 02 (Waiakea) Fire EMS/Rescue Hazardous Condition Service Call Good Intent False Call Totals: Station: 03 (Kawailani) Fire EMS/Rescue Hazardous Condition Service Call Good Intent False Call Totals: Station: 04 (Kaumana) Fire EMS /Rescue Hazardous Condition Service Call Good Intent False Call Totals: 1,412 1,371 00:08:48 Total Loss Total Value $514,160.00 $1,106,260.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $514,160.00 $1,106,260.00 9 9 00:08:14 $7,100.00 $662,100.00 366 366 00:07:31 $0.00 $0.00 8 8 00:08:18 $0.00 $0.00 37 31 00:08:07 $0.00 $0.00 69 55 00:07:14 $0.00 $0.00 4 4 00:07:48 $0.00 $0.00 493 473 00:07:33 $7,100.00 $662,100.00 18 18 00:07:20 $14,200.00 $179,700.00 699 698 00:08:44 $0.00 $0.00 4 4 00:07:56 $0.00 $0.00 33 32 00:10:50 $0.00 $0.00 91 78 00:08:28 $0.00 $0.00 7 7 00:06:56 $0.00 $0.00 852 837 00:08:45 $14,200.00 $179,700.00 15 8 00:27:27 $0.00 $0.00 356 354 00:11:33 $0.00 $0.00 4 3 00:06:09 $0.00 $0.00 21 20 00:12:04 $0.00 $0.00 44 28 00:09:27 $0.00 $0.00 5 5 00:11:35 $0.00 $0.00 445 418 00:11:42 $0.00 $0.00 Station: 05 (Keaau Fire 31 30 00:15:05 $71,110.00 $516,000.00 EMS/Rescue 593 590 00:13:29 $0.00 $0.00 Hazardous Condition 10 10 00:15:20 $0.00 $0.00 Service Call 57 53 00:16:32 $0.00 $0.00 Good Intent 115 77 00:14:51 $0.00 $0.00 False Call 6 6 00:12:42 $0.00 $0.00 Totals: 812 766 00:13:55 $71,110.00 $516,000.00 Station: 06 (Captain Cook) Fire 11 11 00:16:38 $16,000.00 $16,000.00 EMS/Rescue 234 233 00:13:40 $0.00 $0.00 Hazardous Condition 6 6 00:11:59 $0.00 $0.00 Service Call 27 27 00:13:20 $0.00 $0.00 Good Intent 48 24 00:13:54 $0.00 $0.00 False Call 5 5 00:09:11 $0.00 $0.00 Totals: 331 306 00:13:40 $16,000.00 $16,000.00 Station: 07 (Kailua) Fire 34 33 00:11:52 $84,596.00 $1,335,496.00 EMS/Rescue 1,175 1,165 00:10:26 $0.00 $0.00 Hazardous Condition 13 13 00:10:54 $200.00 $200.00 Service Call 109 107 00:20:03 $0.00 $0.00 Good Intent 291 210 00:11:22 $0.00 $0.00 False Call 33 33 00:10:15 $0.00 $0.00 Totals: 1,655 1,561 00:11:15 $84,796.00 $1,335,696.00 Station: 08 (Honokaa) Fire 15 15 00:20:58 $500.00 $500.00 EMS/Rescue 232 231 00:10:40 $0.00 $0.00 Hazardous Condition 4 3 00:14:30 $0.00 $400,000.00 Service Call 19 18 00:10:02 $0.00 $0.00 Good Intent 26 14 00:10:27 $0.00 $0.00 False Call 3 3 00:09:10 $0.00 $0.00 Other 1 1 00:09:39 $0.00 $0.00 Totals: 300 285 00:11:11 $500.00 $400,500.00 Station: 09 (Waimea) Fire 31 29 00:19:58 $3,000.00 $2,003,000.00 Rupture /Explosion 1 $0.00 $0.00 EMS /Rescue 324 321 00:13:40 $0.00 $0.00 Hazardous Condition 4 4 00:09:25 $0.00 $0.00 Service Call 40 40 00:18:02 $0.00 $0.00 Good Intent 46 29 00:18:34 $0.00 $0.00 False Call 8 8 00:16:47 $0.00 $0.00 Other 1 1 00:14:55 $0.00 $0.00 Totals: 455 432 00:14:50 $3,000.00 $2,003,000.00 Station: 10 (Pahoa Fire 89 89 00:18:35 $574,900.00 $582,900.00 Rupture/Explosion 1 1 00:14:26 $0.00 $0.00 EMS /Rescue 823 822 00:12:49 $0.00 $0.00 Hazardous Condition 13 12 00:15:33 $0.00 $0.00 Service Call 68 66 00:19:14 $0.00 $0.00 Good Intent 104 82 00:14:51 $0.00 $0.00 False Call 4 4 00:12:40 $0.00 $0.00 Severe Weather 2 2 01:05:19 $0.00 $0.00 Totals: 1,104 1,078 00:13:58 $574,900.00 $582,900.00 Station: 11 (Pahala/Naalehu) 281 279 00:13:54 $0.00 $0.00 Fire 22 22 00:16:49 $0.00 $0.00 EMS /Rescue 152 152 00:14:16 $0.00 $0.00 Hazardous Condition 2 2 00:12:16 $0.00 $0.00 Service Call 20 13 00:13:23 $0.00 $0.00 Good Intent 25 19 00:13:37 $0.00 $0.00 False Call 1 1 00:08:12 $0.00 $0.00 Totals: 222 209 00:14:23 $0.00 $0.00 Station: 12 (Keauhou Fire 9 9 00:14:32 $17,600.00 $17,600.00 EMS /Rescue 310 308 00:10:33 $0.00 $0.00 Hazardous Condition 5 5 00:11:25 $0.00 $0.00 Service Call 27 27 00:15:04 $0.00 $0.00 Good Intent 46 29 00:14:15 $0.00 $0.00 False Call 13 13 00:13:18 $0.00 $0.00 Totals: 410 391 00:11:19 $17,600.00 $17,600.00 Station: 14 (South Kohala) Fire 12 12 00:14:29 $9,600.00 $21,600,100.00 EMS/Rescue 281 279 00:13:54 $0.00 $0.00 Hazardous Condition 2 2 00:15:35 $0.00 $0.00 Service Call 31 27 00:23:30 $0.00 $0.00 Good Intent 48 26 00:15:54 $0.00 $0.00 False Call 30 30 00:17:09 $0.00 $0.00 Severe Weather 1 1 00:12:26 $0.00 $0.00 Totals: 405 377 00:15:00 $9,600.00 $21,600,100.00 Station: 15 (North Kohala) Fire 9 9 00:09:50 $250.00 $7,000.00 Rupture /Explosion 2 2 00:08:09 $20.00 $20.00 EMS /Rescue 93 93 00:11:17 $0.00 $0.00 Service Call 15 14 00:13:21 $0.00 $0.00 Good Intent 28 16 00:15:12 $0.00 $0.00 False Call 2 2 00:34:38 $0.00 $0.00 Totals: 149 136 00:12:09 $270.00 $7,020.00 Station: 16 (Waikoloa Fire 16 16 00:12:29 $3,085.00 $13,085.00 EMS/Rescue 147 146 00:14:44 $0.00 $0.00 Hazardous Condition 1 1 00:14:20 $0.00 $0.00 Service Call 20 17 00:14:32 $0.00 $0.00 Good Intent 28 23 00:11:56 $0.00 $0.00 False Call 3 3 00:12:40 $0.00 $0.00 Totals: 215 206 00:14:12 $3,085.00 $13,085.00 Station: 17 (Lauaahoehoe) Fire 10 10 00:13:59 $250,000.00 $250,000.00 EMS /Rescue 55 55 00:09:51 $0.00 $0.00 Hazardous Condition 2 2 00:20:10 $0.00 $0.00 Service Call 5 5 00:14:57 $0.00 $0.00 Good Intent 12 8 00:12:41 $0.00 $0.00 False Call 1 1 00:15:25 $0.00 $0.00 Totals: 85 81 00:11:17 $250,000.00 $250,000.00 Station: 18 (Paradise Park) Fire 25 25 00:09:02 $0.00 $0.00 EMS /Rescue 493 493 00:10:02 $0.00 $0.00 Hazardous Condition 8 8 00:12:59 $0.00 $0.00 Service Call 66 65 00:09:35 $0.00 $0.00 Good Intent 97 79 00:10:23 $0.00 $0.00 False Call 4 4 00:08:16 $0.00 $0.00 Totals: 693 674 00:10:01 $0.00 $0.00 Station: 19 (Volcano) Fire 4 4 00:16:50 $500.00 $315,000.00 EMS /Rescue 133 124 00:20:28 $0.00 $0.00 Hazardous Condition 1 1 00:18:35 $0.00 $0.00 Service Call 23 19 00:27:57 $0.00 $0.00 Good Intent 17 8 00:16:19 $0.00 $0.00 False Call 3 2 00:09:23 $0.00 $0.00 Totals: 181 158 00:20:54 $500.00 $315,000.00 Station: 20 (Ocean View) Fire 18 18 00:12:07 $0.00 $0.00 EMS /Rescue 210 209 00:14:45 $0.00 $0.00 Hazardous Condition 2 2 00:09:16 $0.00 $0.00 Service Call 7 7 00:17:11 $0.00 $0.00 Good Intent 35 23 00:15:19 $0.00 $0.00 False Call 1 1 00:20:08 $0.00 $0.00 Totals: 273 260 00:14:40 $0.00 $0.00 Total Incident Count: 10,492 $1,566,821.00 $29,004,961.00 INC062 (3.00) Page 4 of 4 Printed: 02/07/2011 08:04:43 (Vote: The incident count used in averages does not include the following: Not Completed incidents, Mutual Aid Given, Other Aid Given, Cancelled in Route, Not Priority, Fill -In Standby, No Arrival and Invalid Dates /Times. FIRE EMERGENCY OPERATIONS DIVISION 1. Continued pursuit of meeting recognized response time standards. In accordance with the NFPA (National Fire Protection Association) 1710 and 1720 Standards for the Organization and Deployment of Fire Suppression Operations, Emergency Medical Operations and Special Operations to the Public by Career and Volunteer Fire Departments, average response times are meeting those objectives. However, it is a goal and NFPA Standard objective to meet the established response times 90% of the time in the Suburban setting and 80% of the time in the rural area setting. 2. Maintain annual review and evaluation of department's service delivery performance based on identified recognized fire protection service delivery standards as defined by but not limited to NFPA, Hawaii Insurance Bureau, Insurance Services Office (ISO), OSHA, and United States Lifeguarding Association. Annual review has been completed and as stated above, performance measures specified in the NFPA 1710 and 1720 standards are being met with a high degree of success. Other standards and performance benchmarks are being achieved. The Hawaii Insurance Bureau is scheduled to conduct a performance assessment and possible district reclassification for the areas of North Kona, South Kohala, and North Kohala in late 2010. District reclassifications will be considered in establishing future goals and objectives. 3. Continued pursuit of personnel and resource requirements for achievement of industry standards of fire protection service delivery. This will include the pursuit of meeting of personnel staffing levels in accordance with NFPA 1710 Standard for the Organization and Deployment of Fire Suppression Operations, Emergency Medical Operations, and Special Operations to the Public by Career Fire Departments. Personnel and resource allocations continue to be a level below recognized standards and limited by the financial challenges being faced by all municipalities. Alternative funding sources are being actively and aggressively pursued to augment the department's budget and provide for the desired resources. This includes many federal grant programs designed to assist fire departments in meeting those objectives. Current personnel resource allocation is approximately 75% of identified standard. Final Status Report on Program Objectives for FY 2009 -10 FIRE EMERGENCY OPERATIONS DIVISION 4. Maintain annual review and revision of all Mutual Aid Agreements, Memorandums of Understanding (MOU), and Memorandums of Agreement (MOA) to support interagency partnerships and operational effectiveness. Annual review of all Mutual Aid Agreements has been completed and the revision process is approximately 80 percent complete. Those documents that are under revision are currently in the possession of the partner agencies and their respective administrative and legal offices and awaiting approval and signature. In the interim, all mutual aid agreement policy and procedure will remain until the revised policies are approved and implemented. 5. Maintain annual review and identify recognized service delivery, training, and equipment standards as defined by various organizations as, but not limited to; State of Hawaii Department of Health EMS Branch, Department of Transportation, etc. Annual review of EMS program performance has been completed with noted compliance with State response time bench marks. 6. Maintain annual review of the Ocean Safety Program performance measures. Annual review completed and program modifications established and implemented. Final Status Report on Program Objectives for FY 2009 -10 2 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 1. Implement revised Emergency Medical Services program organizational structure and developed recruitment and retention strategies. The established new Emergency Medical Services (EMS) program organizational structure and Career Ladder was completed and approved by the respective parties (Department of Human Resources, Hawaii Fire Fighters Association) and scheduled for the first phase of the implementation effective August 1, 2010. Currently, this project and objective is on target with the remaining two phases inclusive of the recruitment and filling of the EMS Bureau Commander position by December 2010 and the seven Fire Medical Specialist III positions to be completed by March 2011. 2. Audit and revise annual EMS Bureau Quality Improvement Program including the implementation of personnel surveys to obtain and identify possible modification and new concept adoption. This objective remains at fifty percent complete. Significant changes and recommended revisions have been identified and proposed and are currently under review. The recommended modifications to the program are necessary and reflect the integration of the new EMS positions and their direct involvement and role in the Quality Assurance Program processes. 3. Continue to assess and evaluate possible avenues for "expanded scopes of practice" for the current EMS program. This objective remains fifty percent complete due to the ongoing reorganization and restructure of the EMS program. As the respective Bureau and operational positions are filled, the progress of this objective will greatly improve. 4. Establish an effective and efficient EMS supply, equipment, and pharmaceuticals inventory and distribution system, and accountable inventory system of EMS supplies and medications. This objective has been completed for the fiscal year period and an effective resource inventory and distribution system established. Final Status Report on Program Objectives for FY 2009 -10 FIRE EMERGENCY OPERATIONS DIVISION Emergency Medical Services (EMS) Bureau 5. Develop and deploy a reserve medical response fleet to support effective EMS preparedness and response to disaster type incidents and to support effective vehicle transition associated with breakdowns and maintenance. This objective is 90 percent complete for the fiscal year. All equipment and supplies have been acquired and two Mass Casualty Incident response trailers are being assembled. The remaining tasks to be completed for this objective include the delivery and strategic placement of the two trailers and the completion of the associated use, deployment, and maintenance policies and procedures. 6. Develop an emergency response plan for a Pandemic Flu outbreak — identify, train, educate and implement. Draft response plan has been completed and currently under review and a table top exercise and plan evaluation was conducted on October 20, 2010. Final Status Report on Program Objectives for FY 2009 -10 4 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Rescue Operations 1. Maintain annual review and revision of current Search and Rescue policies and procedures in accordance with recognized industry standards. Develop a recommended draft by December 2009. Objective has been completed for FY 2009/10 and revisions to policies established and implemented. 2. Develop and implement a TA/FRS Basic Training Course by December 2009. Objective completed and initial phase of training requirements targeted for delivery and implementation by November 2010. 3. Develop and implement a mandatory Rescue Specialist training and competency certification program by December 2009. A new and department proprietary Aquatics Competency Certification program has been developed and established as the fundamental basis or foundation for a portion of the training and competency certification program. This process was delayed due to consultation with the affected bargaining unit and the establishment of an Instructor Trainer course. Presently this objective is 85 percent complete. 4. Pursue and establish target manpower goals of six (6) rescue personnel per shift per rescue station by July 2012. Based on current personnel resource allocation, this objective remains 83 percent complete and due to current and anticipated budget and economic constraints may require postponement. 5. Development of a Resource Management Plan for all types of rescue disciplines by December 2009. Objective is currently in progress and 50 percent complete. Delays are due to focus and attention placed on other priorities inclusive of the development and establishment of the associated Rescue Training programs. Final Status Report on Program Objectives for FY 2009 -10 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Rescue Operations 6. Identify and develop recommendations for training in response to marine vessel emergencies by July 2009. Objective is 50 percent complete with ongoing discussion and response plan development in collaboration with the US Coast Guard. It is the desire and preference of the US Coast Guard to develop common or consistent response plans that may be implemented for all county jurisdictions and therefore, this project has taken a more global perspective. 7. Plan and implement water rescue training with the Ocean Safety Lifeguards by July 2009. Objective has not yet been initiated due to priorities placed on other program objectives and fiscal constraints. 8. Continue to implement Urban Search & Rescue (US &R) training for FF recruits. Objective has been met for -this fiscal year with the training of the latest hire group. 9. Plan and implement US &R training for all line personnel by July 2010. Objective has not yet been initiated due to current reorganization of US &R program on the State level. 10. Research possible locations for rescue training sites by September 2009. Objective has been met with optimal and appropriate sites identified and surveyed. 11. Continue review of training opportunities for the rescue personnel. Objective is perpetual however met with 100 percent completion for fiscal year 2009/2010. Final Status Report on Program Objectives for FY 2009 -10 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Rescue Operations 12. Plan and implement a "Safety Tips While Visiting the Big Island" video to show to visitors, students, and part-time residents in partnership with the Visitor's Bureau, Parks Bureau, DNLR, USCG, DOE, and the University by July 2010. Objective has not progressed in second half of fiscal year and remains at 30 percent complete. Other priority objectives required postponement of this project. 13. Continue to be actively involved in procuring funds through grants and other alternative sources. Objective has been met and all identified alternative funding or grant sources identified and pursued. 14. Continue to support the State's US &R Task Force. Objective remains at 80 percent complete due to current and ongoing reorganization of program oversight and management. 15. Continue support of all Ocean Safety events. Objective has been met with all programs supported throughout the fiscal year. 16. Continue review and revision of pre- emergency plans. Objective met with all plan revisions completed. Final Status Report on Program Objectives for FY 2009 -10 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Hazmat Operations 1. Implement a medical surveillance program for all certified Hazardous Materials Technicians of the Hawaii Fire Department by July 2009 as mandated under the Code of Federal Regulations (CFR), Occupational Health and Safety Administration (OSHA) 1910.120. Objective not yet initiated due to financial constraints. 2. Complete the planned and initiated Fire/Hazardous Materials Specialist position reallocation project by September 2009. Reclassify Haztech personnel assigned to Hazmat stations from SR -17 to SR -19 by December 2009. Objective was completed as proposed. 100 percent complete. Establish a mandatory Hazardous Materials Specialist training and competency maintenance program by July 2009. Objective completed with a draft training and competency /certification program currently under review. 4. Establish a Hazardous Materials equipment maintenance and replacement program by July 2009. Objective currently 90 percent complete with proposed program under review for implementation. 5. Develop recommendations for staffing standards for designated Hazardous Materials response units/ companies by July 2010. Objective met. 6. Maintain annual review and revise current Hazmat policies, procedures and guidelines in accordance with OSHA, NIOSH, and NFPA. Develop a recommended revised draft by July 2009. Objective completed. Final Status Report on Program Objectives for FY 2009 -10 FIRE EMERGENCY OPERATIONS DIVISION SPECIAL OPERATIONS BUREAU Hazmat Operations 7. Continue to review training opportunities offered by Department of Homeland Security (DHS), 93` CST, State RAD Team, and other outside agencies. Objective met with participation in afforded training opportunities. 8. Develop a Resource Management Plan for Hazmat incidents by July 2009. Objective not yet initiated due to focus on other priority objectives. 9. Procure funding for training and recertification through grants and other alternative sources by December 2009. Objective met. 10. Plan and implement training and certification of all fire line personnel to Hazmat Techs by December 2012. Objective completed for fiscal year. Final Status Report on Program Objectives for FY 2009 -10 FIRE OCEAN SAFETY 1. Continue to provide year -round ocean safety services at designated and registered shoreline recreational areas with high - volume patronage, currently ten (10) County and one (1) State beach park. Objective met and maintained. 2. To reach target manpower goals of providing a minimum of two (2) Water Safety Officers daily per tower in accordance with our operational schedule, and so strive to provide at least four (4) Water Safety Officers on site at Hapuna Beach State Park and four (4) Water Safety Officers at Kahalu'u Beach Park, and two (2) Water Safety Officers at each of the following: La'aloa Beach Park, Honoli'i Beach Park, Richardson's Ocean Park, Isaac Hale Beach Park and Ahalanui. Onekahakaha Beach Park, Carlsmith Beach Park, Leleiwi Beach Park and Spencer Beach Park will have at least two (2) Water Safety Officers on duty during weekends, holidays and summer and winter vacation. Manpower goals to be attained by July 2012. Due to budget constraints, this objective has been postponed. To develop, implement and maintain an expansion of services to include the surrounding coastal areas, providing for rescue response for a 266 -mile range by July 2012. Objective has been suspended with consideration to establish as a program goal. 4. Provide a minimum of four (4) United States Lifeguard Association (USLA) open water rescue training sessions to all Water Safety Officers on staff as follows: • Two (2) per year in West Hawaii: one (1) in May and one (1) in November. • Two (2) per year in East Hawaii: one (1) in May and one (1) in November. • All new Water Safety Officer I hires during orientation. Training program for current WSOs to be implemented November 2008. Objective completed. 5. Continued promotion of workplace safety in compliance with OSHA standards for all Water Safety Officers annually. Objective completed. Final Status Report on Program Objectives for FY 2009 -10 10 FIRE OCEAN SAFETY 6. Continue to co- sponsor with Hawaiian Lifeguard Association - Hawaii (HLA- Hawaii) the Big Island Junior Lifeguard program at four (4) locations: Hilo, Puna, Kailua- Kona and Hapuna, to promote ocean safety through education and activities to youth age 13 -17. Programs to be implemented during the summer of each year. Objective completed. 7. Sponsor and host Jr. Lifeguard Championships for the Island of Hawaii at Hapuna Beach State Park annually during the month of August of each year. Objective completed. 8. Continue to provide major support to at least three (3) open water swim competitions on the Big Island throughout the year. Objective completed. 9. Sponsor two (2) open water swimming or paddling competitions, one on each side of the island to promote ocean activities and a healthy lifestyle by December 2009. The Ocean Safety Division supported the Hapuna roughwater and King's swim in West Hawaii and the Richardson's roughwater swim in East Hawaii. This objective is 100% completed. 10. Complete beach hazard assessment for Kua Bay, initiated by the University of Hawaii at Manoa. Information will be used to justify providing lifeguards at Kua Bay by November 1, 2009. 100% complete 11. Conduct a feasibility assessment of placing lifeguards at Punaluu Beach by December 2009. 100% complete 12. Conduct a feasibility assessment of placing lifeguards at Kawaa Beach Park once the County of Hawaii transfers it to the Department of Parks and Recreation by December 2010. Objective suspended as park not established. Final Status Report on Program Objectives for FY 2009 -10 11 FIRE OCEAN SAFETY 13. In partnership with the Rescue personnel, plan and implement a "Safety Tips While Visiting the Big Island" video to show to visitors, students and part-time residents in partnership with the Visitor's Bureau, Parks Bureau, DNLR, USCG, DOE, and R &D by July 2010. This objective is not yet initiated. We are trying to identify a proper alternative funding source as this project is not budgeted in the County budget. 14. Plan and implement a watercraft (Jet Ski) training program by December 2009. This objective will be postponed until we can secure more resources and identify and develop all components and resource needs for all elements of program, inclusive of training, maintenance, storage, and operational guidelines and procedures. 15. Evaluate the ten (10) hour work day for WSO by July 2012. This objective has been suspended. 16. Improve and increase lifeguarding services to beaches currently guarded only on weekends and holidays by July 2011. Will reassess the feasibility of this when the budget crisis situation improves. Final Status Report on Program Objectives for FY 2009 -10 12 FIRE FIRE PREVENTION BUREAU 1. Maintain inter - agency partnerships to assist in addressing identified needs to include but not limited to: the State Fire Council, National Fire Academy (NFA), National Fire Protection Association (NFPA), Hawaii Chapter of the Society of Fire Protection Engineers (SFPE), and other county, state, and federal fire and law enforcement agencies. Objective is perpetual and performance benchmarks met for fiscal year. 2. Maintain the support and direct participation in the review, modification, development, and adoption of the State Fire Code (2006 NFPA 1, Uniform Fire Code, including local County amendments). Objective is ongoing with current efforts focused on the revision and integration of County amendments. Overall project is 60 percent complete. 3. Develop recommendations for a fire prevention public education program designed to reach the recognized "target audience." Objective completed. 4. Maintain annual review of Hawaii Revised Statutes Chapter 132D (Fireworks) and as needed, develop and implement legislative proposals and strategies to more effectively regulate the importation, sale and use of consumer fireworks. Objective completed. 5. Continue implementation of arson canine program. Program in place and operating within expected parameters. Objective completed and will be maintained. 6. Maintain minimum of 25% participation and completion annually of Fire Fighter Safety Guide. Objective met and completed for fiscal year. 7. Through the State Fire Council, develop new standardized school inspection form. Revised school inspection form completed and currently being evaluated. 80 percent complete. Completion contingent upon State Fire Council adoption. Final Status Report on Program Objectives for FY 2009 -10 13 FIRE FIRE PREVENTION BUREAU 8. Identify man-hours required for plans review of businesses, residential, and other related occupancies. Preliminary assessment completed, however, project has been postponed due to efforts and resources focused on recruitment and training of new Fire Prevention Inspectors. 9. Identify man-hours required for inspection and acceptance testing of fire protection systems. Preliminary assessment completed, however, project has been postponed due to efforts and resources focused on recruitment and training of new Fire Prevention Inspectors. Final Status Report on Program Objectives for FY 2009 -10 14 FIRE AUXILIARY SERVICES BUREAU Fire Equipment Maintenance Section 1. Implement effective fleet management program utilizing computer based software and data management systems. Objective is 50 percent complete with all software and programs installed and data sets being filled. Full project implementation will be delayed due to higher priority issues and limited resources. 2. Implement an effective field vehicle preventive maintenance training program. Objective postponed due to increased frequency and volume of equipment repairs requiring personnel resource allocation to those areas of priority. Fire Communications Control Center 1. Maintain review and evaluation of the current Records Management System and submit proposals to support projected resource needs to include anticipated component upgrades and costs. Project continues at 80 percent completion at end of fiscal year. 2. Maintain participation in ongoing communications system modifications to address current and projected system needs and regulatory requirements. Project is multi- faceted with specific elements or components at varying rates of completion, however, overall project performance and status as ongoing and at 75 percent completion by end of fiscal year. 3. Maintain annual certification for all communications section personnel inclusive of First Responder, CPR (Cardiopulmonary Resuscitation) and EMD (Emergency Medical Dispatching). Objective completed. All certifications maintained and subject to renewal as needed. Final Status Report on Program Objectives for FY 2009 -10 15 FIRE AUXILIARY SERVICES BUREAU Fire Communications Control Center (continued) 4. Pursue and initiate installation and utilization of 4 new Radio Over Internet Protocol ROIP consoles in Fire Communications Control Center (FCCC). Project delayed due to procurement and contractor schedules. Current estimated installation planned for December 2010. 5. Installation and utilization of new central air conditioner system in FCCC. Project delayed and currently being coordinated with planned and scheduled ADA and Hazard Abatement CIP projects. Warehouse and Supply Section Identify and maintain core and essential inventory of all emergency services equipment and supplies. Objective completed. 2. Establish an effective and standardized equipment and supply delivery schedule. Objective completed. 3. Maintain the pursuit and completion of the established secondary Personal Protective Equipment (PPE) project. Project is 75 percent complete with procurement process completed. Planned and scheduled sizing in progress. Final Status Report on Program Objectives for FY 2009 -10 16 FIRE TRAINING BUREAU Maintain an annual review of Firefighter Recruit pre - employment evaluation and qualifications. Objective met with annual review completed. 2. Maintain review and research of alternative and supplemental funding resources for the Training Division. Objective completed. 3. Conduct Firefighter I /II training for new Fire Fighters. Objective in progress with the hiring of the 39th Firefighter recruit class on March 16, 2010 and scheduled completion by December 2010. 4. Certify all personnel according to NFPA Firefighter I/II qualifications. Objective 95 percent complete. 5. Identify and develop training and certification curriculum for Rescue Specialist, Hazmat Technician, Fire Equipment Operator, and Company Officer. Objective is 50 percent complete with draft curriculum outlines under review. 6. Evaluate and develop recommendations for modification of current Fire Fighter Recruit Physical Agility Test. Objective completed and recommendations for testing revisions identified and under review. 7. Develop an annual physical evaluation program for all fire protection personnel. Objective in progress and at 90 percent completion. This project was initiated through a grant and focuses on the wellness and fitness initiatives endorsed by the International Association of Fire Fighters and International Association of Fire Chiefs. 8. Review and maintain the department's Driver Competency Certification (DCC) program. Objective is 75 percent complete with continued efforts and focus on catching up on annual driver audits. Final Status Report on Program Objectives for FY 2009 -10 17 FIRE TRAINING BUREAU 9. Maintain program for personnel participation in the National Fire Academy (NFA) training programs. Objective continues to be maintained as proposed. 10. Maintain partnership with a recognized institution of higher education (preferably the University of Hawaii system) for the review and support of a Fire Science degree program. Objective is being maintained with expanded course lists and programs in the new Fire Science Program. 11. Implement a Hazard mitigation program to address HIOSWOSHA workplace mandates. Objective has been met. 12. Develop and maintain a safety committee, who would meet quarterly to address safety issues or concerns within the Fire Department. Objective postponed due to personnel reassignments and role changes requiring committee reorganization. 13. Identify and/or assign a designated Incident Safety Officer (ISO) to be utilized at all major incidents. Objective has been met with the policy and directive to insure proper incident management and the designation of an Incident Safety Officer at all major incidents. 14. Identify and/or assign a Health Safety Officer (HSO) to oversee and/or assist with the Peer Fitness program currently being implemented in the Fire Department. Objective met. The department has safety officers who are also part of the peer fitness training team. Final Status Report on Program Objectives for FY 2009 -10 18 FIRE VOLUNTEER TRAINING SECTION To maintain our current support of the 24 volunteer companies, which involves training and issuance of equipment. Objective is perpetual however met with 100 percent completion for fiscal year 2009/2010. 2. Bridge the gaps between career and volunteer companies and personnel. Objective completed with collaborative training and quarterly meetings. 3. Coordinate outside training from industry resources. Objective completed with Haz -Mat pandemic flu class and electrical training using outside resources (Department of Health and HELLO). 4. Completion of the Firefighter I /11 certification program, which started in September 2007, by December 2010. On target to be completed. By June 2010, 84% completed. 5. To have all volunteer drivers evaluated and certified in our Driver Competency Certification Program. This objective is in progress and completed. 6. Maintain quarterly Driver Training Records (DTR). Objective ongoing. 7. On going scheduling of PUC appointments. Objective completed. 8. Develop guidelines and disseminate to all volunteer companies by December 2009. This objective has been completed. Final Status Report on Program Objectives for FY 2009 -10 19 FIRE VOLUNTEER TRAINING SECTION 9. Encourage Volunteer Company Officers to be more proactive in maintaining equipment and records in their respective companies. Objective is perpetual however met with 100 percent completion for fiscal year 2009/2010. 10. Incident Command System (ICS) at all incidents. Objective in progress and implemented at all incident scenes. 11. Ongoing recruitment of volunteer firefighters. Recruitment efforts are ongoing. Informational booth held at 2010 EMS Walk/Run event. 12. Establish and place into service Volunteer Co. 9 -13, Kanehoa. Kanehoa Co. 9 -11 is established and on line in June 2010. 13. Complete the design and acquisition of a replacement tanker apparatus for the Kohala Coast Volunteer Company 14A. This objective is completed. 14. Complete the acquisition and assignment of a fire apparatus for volunteer companies 10 -D (Ainaloa) and 9 -13 ( Kanehoa). This objective has been completed. 15. Initiate the construction of apparatus garage facilities for volunteer companies 5 -C (Hawaiian Acres), 5 -D (Fern Forest), 11 -A (Pahala), and 11 -D (Naalehu). Projects in varying states of progress as noted: 5 -C Hawaiian Acres and 5D Fern Forest (cement work completed in December 2009; 11A (Pahala) and 11D (Naalehu) securing permits. 16. Identify prospective sites for recommendation to establish volunteer apparatus garages for Milolii, Kona Paradise and Pa'auilo. This objective was not completed as no sites have been identified /confirmed to date. Final Status Report on Program Objectives for FY 2009 -10 20 Incident Type Response Summary by Station Date Ranee: From 7/1/2009 To 6/30/2010 Station Selected: All Incident Tyne Selected: All Average Incident Tyne Incident Used in Ave. Response Time Station ID Count Resp. HH:MM:SS Total Loss Total Value Station: 01 (Central Fire 46 46 00:09:16 $228,150.00 $1,118,000.00 Rupture/Explosion 1 1 00:07:27 $0.00 $0.00 EMS/Rescue 2,144 2,137 00:07:38 $0.00 $0.00 Hazardous Condition 23 23 00:08:42 $16,000.00 $16,000.00 Service Call 232 225 00:14:54 $200.00 $160,000.00 Good Intent 329 263 00:07:46 $0.00 $0.00 False Call 35 35 00:08:34 $5,000.00 $8,500.00 Severe Weather 4 3 00:22:02 $0.00 $0.00 Other 1 1 00:05:22 $0.00 $0.00 Totals: 2,815 2,734 00:08:19 $249,350.00 $1,302,500.00 Station: 02 (Waiakea) Fire 29 29 00:08:03 $14,770.00 $1,748,720.00 EMS/Rescue 798 793 00:07:42 $0.00 $0.00 Hazardous Condition 12 10 00:12:03 $0.00 $0.00 Service Call 85 75 00:12:33 $0.00 $0.00 Good Intent 176 145 00:09:51 $0.00 $0.00 False Call 3 3 00:06:11 $0.00 $0.00 Totals: 1,103 1,055 00:08:23 $14,770.00 $1,748,720.00 Station: 03 (Kawailani) Fire 39 38 00:08:07 $263,400.00 $8,827,100.00 EMS/Rescue 1,451 1,447 00:07:32 $0.00 $0.00 Hazardous Condition 18 18 00:10:15 $0.00 $0.00 Service Call 83 80 00:10:29 $0.00 $0.00 Good Intent 174 125 00:07:56 $0.00 $0.00 False Call 17 17 00:07:40 $0.00 $0.00 Totals: 1,782 1,725 00:07:44 $263,400.00 $8,827,100.00 Station: 04 (Kaumana) Fire 22 22 00:09:19 $230,750.00 $1,164,650.00 EMS/Rescue 763 760 00:08:46 $0.00 $0.00 Hazardous Condition 13 12 00:10:29 $0.00 $0.00 Service Call 46 44 00:12:14 $0.00 $0.00 Good Intent 83 45 00:11:03 $0.00 $0.00 False Call 6 6 00:09:44 $0.00 $0.00 Severe Weather 1 1 00:11:03 $0.00 $0.00 Other 1 1 00:15:47 $0.00 $0.00 Totals: 935 891 00:09:07 $230,750.00 $1,164,650.00 Station: 05 (Keaau Fire 56 55 00:16:54 $104,000.00 $434,000.00 EMS/Rescue 1,127 1,122 00:12:26 $0.00 $0.00 Hazardous Condition 16 15 00:16:48 $20.00 $40.00 Service Call 124 119 00:16:25 $0.00 $0.00 Good Intent 160 110 00:13:15 $0.00 $0.00 False Call 8 8 00:10:44 $0.00 $0.00 Severe Weather 2 1 00:12:17 $0.00 $0.00 Totals: 1,493 1,430 00:13:02 $104,020.00 $434,040.00 Station: 06 (Captain Cook) Fire 103 100 00:09:50 $569,550.00 $821,051.00 Rupture/Explosion 1 1 00:07:22 $0.00 $0.00 EMS/Rescue 582 578 00:12:57 $0.00 $0.00 Hazardous Condition 7 7 00:13:26 $0.00 $0.00 Service Call 47 47 00:16:54 $0.00 $0.00 Good Intent 118 89 00:13:18 $0.00 $0.00 False Call 20 19 00:07:08 $0.00 $0.00 Severe Weather 1 1 00:09:05 $0.00 $0.00 Totals: 879 842 00:12:42 $569,550.00 $821,051.00 Station: 07 (Kailua Fire 103 102 00:11:16 $473,400.00 $2,879,400.00 EMS/Rescue 2,293 2,272 00:10:31 $0.00 $0.00 Hazardous Condition 27 25 00:10:26 $1,500.00 $2,750,000.00 Service Call 235 226 00:12:06 $0.00 $0.00 Good Intent 607 454 00:10:01 $0.00 $0.00 False Call 78 78 00:12:08 $0.00 $0.00 Severe Weather 1 1 00:18:32 $0.00 $0.00 Totals: 3,344 3,158 00:10:37 $474,900.00 $5,629,400.00 Station: 08 (Honokaa) Fire 23 23 00:10:43 $15,400.00 $403,900.00 EMS/Rescue 447 444 00:11:37 $0.00 $0.00 Hazardous Condition 13 13 00:11:43 $0.00 $0.00 Service Call 41 38 00:17:36 $0.00 $0.00 Good Intent 48 31 00:13:06 $0.00 $0.00 False Call 7 7 00:08:43 $0.00 $0.00 Severe Weather 2 2 00:19:39 $0.00 $0.00 Other 1 1 00:07:11 $0.00 $0.00 Totals: 582 559 00:12:03 $15,400.00 $403,900.00 Station: 09 (Waimea) Fire 33 31 00:11:43 $223,020.00 $1,237,520.00 Rupture/Explosion 3 3 00:09:45 $0.00 $0.00 EMS/Rescue 631 631 00:13:27 $0.00 $0.00 Hazardous Condition 10 10 00:10:56 $0.00 $0.00 Service Call 62 60 00:17:26 $0.00 $0.00 Good Intent 87 51 00:10:10 $0.00 $0.00 False Call 20 20 00:11:44 $0.00 $0.00 Severe Weather 1 1 00:08:04 $0.00 $0.00 Totals: 847 807 00:13:23 $223,020.00 $1,237,520.00 Station: 10 (Pahoa) Fire 106 106 00:16:27 $680,472.00 $1,366,452.00 EMS/Rescue 1,503 1,500 00:12:08 $0.00 $0.00 Hazardous Condition 33 31 00:14:47 $2,000.00 $180,000.00 Service Call 116 114 00:14:34 $0.00 $0.00 Good Intent 216 170 00:15:06 $0.00 $0.00 False Call 11 11 00:12:50 $85,000.00 $85,000.00 Severe Weather 6 5 00:14:23 $0.00 $0.00 Blank or Invalid 1 $0.00 $0.00 Totals: 1,992 1,937 00:12:50 $767,472.00 $1,631,452.00 Station: 11 (Pahala/Naalehu) Fire 82 79 00:10:46 $393,575.00 $844,245.00 EMS/Rescue 331 331 00:12:31 $0.00 $0.00 Hazardous Condition 8 8 00:13:12 $0.00 $0.00 Service Call 35 28 00:18:40 $0.00 $0.00 Good Intent 68 52 00:15:30 $0.00 $0.00 False Call 2 2 00:07:03 $0.00 $0.00 Totals: 526 500 00:12:53 $393,575.00 $844,245.00 Station: 12 (Keauhou) Fire 17 17 00:09:53 $170.00 $325,100.00 EMS/Rescue 621 620 00:10:06 $0.00 $0.00 Hazardous Condition 14 14 00:11:13 $500.00 $1,000,500.00 Service Call 32 31 00:10:55 $0.00 $0.00 Good Intent 107 80 00:11:28 $0.00 $0.00 False Call 24 24 00:12:47 $0.00 $0.00 Other 2 2 00:10:02 $0.00 $0.00 Totals: 817 788 00:10:22 $670.00 $1,325,600.00 Station: 14 (South Kohala) Fire 30 28 00:10:21 $11,000.00 $11,000.00 Rupture/Explosion 2 2 00:09:26 $0.00 $0.00 EMS/Rescue 586 585 00:12:44 $0.00 $0.00 Hazardous Condition 4 4 00:19:34 $0.00 $0.00 Service Call 41 40 00:44:33 $0.00 $0.00 Good Intent 109 44 00:17:13 $0.00 $0.00 False Call 46 46 00:15:46 $0.00 $0.00 Totals: 818 749 00:14:49 $11,000.00 $11,000.00 Station: 15 (North Kohala) Fire 26 26 00:11:29 $99,600.00 $105,000.00 EMS/Rescue 240 237 00:10:08 $0.00 $0.00 Hazardous Condition 5 5 00:13:37 $0.00 $0.00 Service Call 15 13 00:24:44 $0.00 $0.00 Good Intent 41 28 00:11:45 $0.00 $0.00 False Call 4 4 00:09:51 $0.00 $0.00 Totals: 331 313 00:11:03 $99,600.00 $105,000.00 Station: 16 (Waikoloa Fire 32 29 00:14:54 $1,930.00 $2,039,600.00 EMS/Rescue 246 243 00:09:09 $0.00 $0.00 Hazardous Condition 2 2 03:33:57 $0.00 $0.00 Service Call 29 28 00:12:33 $0.00 $0.00 Good Intent 60 45 00:10:42 $0.00 $0.00 False Call 13 13 00:10:05 $0.00 $0.00 Totals: 382 360 00:11:14 $1,930.00 $2,039,600.00 Station: 17 (Laupahoehoe) Fire 12 12 00:11:30 $7,000.00 $730,000.00 EMS/Rescue 139 139 00:10:28 $0.00 $0.00 Hazardous Condition 3 3 00:15:47 $0.00 $0.00 Service Call 10 8 00:29:56 $0.00 $0.00 Good Intent 17 13 00:12:07 $0.00 $0.00 False Call 1 1 00:18:35 $0.00 $0.00 Severe Weather 1 1 00:16:24 $0.00 $0.00 Totals: 183 177 00:11:43 $7,000.00 $730,000.00 Station: 18 (Paradise Park) Fire 73 72 00:09:30 $224,710.00 $1,462,700.00 Rupture/Explosion 1 1 00:12:21 $0.00 $0.00 EMS/Rescue 817 817 00:11:55 $0.00 $0.00 Hazardous Condition 8 8 00:09:47 $0.00 $0.00 Service Call 74 73 00:11:30 $0.00 $0.00 Good Intent 123 92 00:09:34 $0.00 $0.00 False Call 8 8 00:07:09 $0.00 $0.00 Severe Weather 5 5 00:07:18 $0.00 $0.00 Totals: 1,109 1,076 00:11:27 $224,710.00 $1,462,700.00 Station: 19 (Volcano Fire 7 7 00:23:17 $8,450.00 $552,450.00 EMS/Rescue 230 220 00:18:40 $0.00 $0.00 Hazardous Condition 3 2 00:13:01 $0.00 $0.00 Service Call 22 21 00:23:37 $0.00 $0.00 Good Intent 71 44 00:12:55 $0.00 $0.00 False Call 5 4 00:15:20 $0.00 $0.00 Totals: 338 298 00:18:12 $8,450.00 $552,450.00 Station: 20 (Ocean View) Fire 50 49 00:18:25 $446,000.00 $446,000.00 EMS/Rescue 359 357 00:13:24 $0.00 $0.00 Hazardous Condition 3 3 00:20:01 $0.00 $0.00 Service Call 16 16 00:38:05 $0.00 $0.00 Good Intent 51 36 00:20:57 $0.00 $0.00 False Call 6 6 00:14:58 $0.00 $0.00 Totals: 485 467 00:15:25 $446,000.00 $446,000.00 Total Incident Count: 20,761 $4,105,567.00 $30,716,928.00 INCO62 (3.00) Printed: 01/25/2011 08:42:39 Note: The incident count used in averages does not include the following: Not Completed incidents, Mutual Aid Given, Other Aid Given, Cancelled in Route, Not Priority, Fill -In Standby, No Arrival and Invalid Dates/Times. 10 HUMAN RESOURCES HUMAN RESOURCES HUMAN RESOURCES Classification and Pay 1. Review and process position redescription reviews within five workdays of receipt. Two hundred forty -five redescription review requests were received and all were processed within five workdays of receipt. 2. Review and process reallocations for recruitment within 20 workdays of receipt. Forty -seven reallocation requests for recruitment purposes were received and all were processed within 20 workdays of receipt. Labor Relations 1. Hear and respond to employer -level grievances within 60 days from receipt. Due to the backlog of cases, all grievances were not heard or responded to within 60 days. Union and employer mutually agreed to extend timelines for processing. 2. Answer all written departmental inquiries relating to the administration and interpretation of all collective bargaining agreements and executive orders within 14 days from date of request if it does not require inter jurisdictional action, 30 days if it does. All inquiries were responded to within 14 days. 3. Provide background and other technical information required by the Corporation Counsel's Office for the arbitration of grievances within 14 days from the date of request. Grievance cases filed for arbitration were forwarded to Corporation Counsel within 14 days. Six Month Progress Report on Program Objectives for FY 2010 -11 HUMAN RESOURCES HUMAN RESOURCES Personnel and Organizational Development 1. By June 30, 2011 conduct Supervisory Skills training for at least 30 supervisors. Objective needs to be postponed. Focus is currently on developing and providing a six module Customer Service training program to the Department of Public Works as requested. The Department of Public Works has made this training mandatory for all of their employees. 2. By June 30, 2011 conduct How to be a Great Employee training for at least 30 employees. Four sessions of How to be a Great Employee training were conducted for a total of 22 employees. 3. Conduct a New Hire Orientation class once a month. Three new hire orientation sessions were held: August 25, 2010 Hilo October 27, 2010 Hilo November 22, 2010 Kona New Hire Orientation for the months of July, September and December 2010 were not conducted due to an insufficient number of enrollees. 4. Arrange at least two audio presentations on various topics for at least 60 employees each quarter. Arranged 11 audio presentations for 64 employees. 5. Coordinate Violence at the Workplace training for at least 50 employees every 6 months. Violence at the Workplace training was scheduled for December 6 (Kona) and December 20 (Hilo). However, the sessions had to be cancelled due to insufficient enrollment. Six Month Progress Report on Program Objectives for FY 2010 -11 2 HUMAN RESOURCES HUMAN RESOURCES Personnel and Organizational Development (continued) 6. Issue the Fall (July- December 2010) Training Catalog by July 9, 2010; and the Spring (January — June 2011) Training Catalog by January 7, 2011. The Fall 2010 Training Catalog was issued on July 6, 2010. 7. By August 31, 2010, arrange, sponsor and conduct the annual Office Support Staff Conference. Planning for the annual Office Support Staff Conference will begin in 2011. 8. By September 30, 2010, hold the annual Pre - retirement Workshop. Objective achieved. The annual Pre - Retirement Workshop was held on September 14, 2010 for 37 State and 60 County employees. 9. By December 31, 2010, complete the design of anew Training Needs Assessment template. Objective achieved. The new Training Needs Assessment design was completed. 10. By June 30, 2011, complete the Training Needs Assessment exercise for all County employees. The Training Needs Assessment survey will be distributed to departments in February. After completion, survey results will be analyzed and used to develop a training plan for the County. Administrative Services 1. Conduct two department/agency audits each quarter on personnel files, temporary assignment records, postings, etc. to ensure compliance with personnel laws, rules, policies and procedures, collective bargaining agreements and executive orders. A total of five agencies were audited during the first half of the fiscal year. 1 St quarter: County Clerk, Mass Transit, Water Supply 2 " d quarter: Liquor, Human Resources Six Month Progress Report on Program Objectives for FY 2010 -11 HUMAN RESOURCES HUMAN RESOURCES Administrative Services (continued) 2. With the exception of mass pay adjustments transactions, audit and approve properly completed and submitted payroll certification forms within five workdays of receipt. Audit and approve mass pay adjustment payroll certification forms within two weeks of the last form received. Number of properly competed transactions: 1,656 Number of properly completed transactions that took longer than five workdays: 0 100% of properly completed forms were processed within five workdays. 3. Review and act upon properly completed and submitted Flexible Spending Plan change in status forms within two workdays of receipt. Number of properly completed transactions: 136 Number of properly completed forms that took longer than five workdays: 2 98.5% of properly completed forms were processed within two workdays. 4. By December 31, 2010, hold an annual employee awards program. Objective achieved. The 45 Annual Employee Recognition Program was held on October 22, 2010 at Nani Mau Gardens. 5. By June 30, 2011, drug test a minimum of 50% of all fire fighting personnel, 50% of employees with CDL covered under Federal DOT rules and 25% of all other BU 01 employees. 104 or 31.4% of our fire fighting personnel have been randomly drug tested; 48 or 28.9% of our employees with CDL have been randomly drug tested. Six Month Progress Report on Program Objectives for FY 2010 -11 HUMAN RESOURCES HUMAN RESOURCES Administrative Services (continued) 6. By June 30, 2011, alcohol testa minimum of 10% of all firefighting personnel, 10% of employees with CDL covered under Federal DOT rules and 10% of all other BU 01 employees. 23 or 7.1% of our fire fighting personnel have been randomly tested for alcohol; while 9 or 5.4% of our employees with CDL have been randomly tested for alcohol. Recruitment and Examination 1. Establish eligible lists to assist hiring departments fill their vacancies: • Within 3 -1/4 months for open- competitive recruitments requiring only a written examination, performance test, or a training and experience evaluation (T &E). We established 30 out of 34, or 88% of eligible lists within 3 % months. For the other 4 recruitments (which were open on a continuous basis due to their specialized job requirements), 3 recruitments received no qualified applicants and 1 recruitment received qualified applicants after 3' /a months of the recruitment being open. • Within 4 months for open- competitive recruitments requiring a written examination and a training and experience evaluation (T &E). No recruitments were conducted requiring a written examination and a training and experience evaluation (ME). • Within 4-1/2 months for open- competitive recruitments requiring a written examination or a training and experience evaluation (T &E) and a performance test. No recruitments were conducted requiring a written examination or a training and experience evaluation (T &E) and a performance test. Six Month Progress Report on Program Objectives for FY 2010 -11 HUMAN RESOURCES HUMAN RESOURCES Recruitment and Examination (continued) 2. Certify (refer) names from available eligible lists to hiring departments within 5 workdays from receipt of the request for the list. 97 requests were received and for all 97 requests, we certified (referred) names to the hiring departments within 5 workdays. 3. By October 31, 2010, coordinate the placement of Cooperative Vocational Education (CVE) students within the County. Objective achieved. All fifteen CVE positions were filled by October 31, 2010. Health and Safety 1. Coordinate and /or conduct safety inspections of at least 6 County facilities. Conducted safety inspections of eight County facilities: DEM, Wastewater Division Baseyard in Hilo Water Supply Baseyard in Waimea Housing and Community Development Offices (2) in Hilo DEM, Wastewater Division Baseyard and Pump Station in Kona Water Supply Baseyard in Kona West Hawaii Civic Center P &R, Elderly Activities Division Offices in Kona P &R, Aquatics Division Honoka`a Pool 2. Provide requested safety and equipment training within two months of original request. Thirty five safety training requests were received and all were delivered within two months of original request. 3. Provide 2 HIOSH- required training programs per quarter. Four training programs were provided each quarter (Hearing Conservation, Hazard Communication, Respiratory Protection and Personal Protective Equipment Training). Six Month Progress Report on Program Objectives for FY 2010 -11 HUMAN RESOURCES _. HUMAN RESOURCES Health and Safety (continued) 4. Provide at least 6 Defensive Driver Courses (DDC) to County employees during the fiscal year. Six Defensive Driver Courses were conducted. Equal Opportunity 1. Respond to and resolve inquiries and complaints from the public and Hawaii County employees regarding various civil rights laws within 14 days from date received unless extensive research/investigation or action/information from other departments is required to properly respond to the inquiries and complaints. From July 1, 2010 to December 31, 2010, 110 inquiries and complaints were received. 103 (94 %) were closed within 14 days from the date received. 5 (4 %) were closed within 30 days from the date received. 2 (2 %) are pending because other departments and agencies must take action to resolve these matters. 2. Design and develop, by June 30, 2011, a non - supervisory Anti- Discrimination and Harassment training to employees that does not require class room attendance. Development and design of this training is in progress with approximately 50% of the course completed. Provide "Preventing Workplace Retaliation" training to at least 150 supervisory employees by June 30, 2011. 7 classes have been conducted and 103 supervisory employees have completed this training. Six Month Progress Report on Program Objectives for FY 2010 -11 HUMAN RESOURCES HUMAN RESOURCES Classification and Pay 1. Review and process position redescription reviews within five workdays of receipt. Objective partially achieved. A total of two hundred sixty -three redescription review requests were processed. Of these, two hundred forty -three were processed within five workdays of receipt. Twenty position descriptions were processed beyond five workdays as they were part of reorganizations or classification reviews. 2. Review and process reallocations for recruitment within 20 workdays of receipt. Objective achieved. One hundred fifty -seven reallocation requests for recruitment purposes were received and all were processed within 20 workdays of receipt. Labor Relations 1. Hear and respond to employer -level grievances within 60 days from receipt. Objective partially achieved. Received 29 grievances during the fiscal year. 17 grievances were heard and responded to within 60 days. 12 grievances were held in abeyance pending recruitment for the Labor Relations Manager position. The position was filled on June 1, 2010. 2. Develop and deliver contract interpretations, advisories, and procedures on a quarterly basis. Objective not achieved. Contract interpretations, advisories and procedures were not developed during the first two quarters due to focus on other projects and assignments. The Labor Relations Manager position was vacant for the majority of the second two quarters of the fiscal year. 3. Answer all written departmental inquiries relating to the administration and interpretation of all collective bargaining agreements and executive orders within 14 days from date of request if it does not require inter jurisdictional action, 30 days if it does. Objective achieved. Received 36 e-mail inquiries regarding contract interpretations. All were responded to within the 14 -day limitation. Final Status Report on Program Objectives for FY 2009 -10 HUMAN RESOURCES HUMAN RESOURCES Labor Relations (continued) 4. Provide background and other technical information required by the Corporation Counsel's Office for the arbitration of grievances within 14 days from the date of request. Objective achieved. Corporation Counsel's Office requested information and assistance on five grievances that were pending arbitration. Requests were responded to within the 14 -day limitation. Personnel and Organizational Development 1. By June 30, 2010, complete Supervisory Skills training for 90 supervisors. Objective achieved. A total of 101 supervisors from various departments completed Supervisory Skills training. 2. By June 30, 2010, conduct How to be a Great Employee training for at least 60 employees. Objective partially achieved. Eight sessions of How to be a Great Employee training were scheduled but only three sessions were conducted for a total of 20 employees due to insufficient enrollment. 3. Conduct a New Hire Orientation class once a month. Objective partially achieved. A total of ten new hire orientation sessions were held: July 23, 2009 Police Department (New Recruits), Hilo July 28, 2009 Kona August 26, 2009 Hilo September 28, 2009 Police Department (Dispatch), Hilo October 28, 2009 Hilo February 22, 2010 Hilo March 8, 2010 Police Department (New Recruits), Hilo March 31, 2010 Kona April 28, 2010 Hilo June 29, 2010 Hilo Final Status Report on Program Objectives for FY 2009 -10 2 HUMAN RESOURCES HUMAN RESOURCES Personnel and Organizational Development (continued) New Hire Orientation for the months of November, December, January and May were not conducted due to an insufficient number of enrollees. 4. Conduct Violence at the Workplace training for at least 90 employees each quarter. Objective partially achieved. Training was not conducted during the first and third quarter due to an insufficient number of enrollees. Eighty one employees were trained during the second quarter and seventy one employees were trained during the fourth quarter. Enrollment was less than anticipated. 5. Issue the Fall 2009 Training Catalog by July 10, 2009; and the Spring 2010 Training Catalog by January 9, 2010. Objective partially achieved. The Fall 2009 was issued on July 15, 2009 and the Spring 2010 Training Catalogs was issued on January 7, 2010. 6. By June 30, 2010, hold the Annual Office Support Staff Conference. Objective achieved. The Annual Office Support Staff Conference was held on May 27, 2010 at the Naniloa Hotel. A total of 79 County employees attended. 7. By September 30, 2009, hold the Pre - retirement Workshop. Objective achieved. The Pre - retirement Workshop was held at Aunty Sally's Luau Hale on September 16, 2009. A total of 147 State and County employees attended. 8. By June 30, 2010, conduct a Training Needs Assessment to identify the training needs of employees countywide. Objective not achieved. A Training Needs Assessment template was designed last fiscal year and presented to supervisors from various County departments for feedback. The feedback received was that it was too complex and time consuming. The template is therefore being re- designed. As a result, we need to postpone conducting the assessment until fiscal year 2010 -11. Final Status Report on Program Objectives for FY 2009 -10 HUMAN RESOURCES HUMAN RESOURCES Administrative Services 1. Publish monthly County newsletter. Objective partially achieved. The newsletter was published on the last workday of each month from July 2009 to January 2010. In an effort to reduce County expenditures, the newsletter was suspended. 2. Conduct two agency audits on personnel files, temporary assignment records, etc. each quarter. Objective achieved. A total of eight agencies were audited during the fiscal year. 1st quarter: Public Works, Fire 2nd quarter: Civil Defense, Prosecuting Attorney 3 quarter: Data Systems, Legislative Auditors 4 th quarter: Housing, Corporation Counsel 3. Review and audit properly completed and submitted payroll certification forms, with the exception of mass pay adjustment transactions, within five workdays of receipt. Objective achieved. 4,473 properly completed payroll certification forms were received and processed within five workdays. 4. Review and audit mass pay adjustment payroll certification forms within two weeks of the last form received. Objective achieved. 756 mass pay adjustment payroll certification forms were received and processed within two weeks. 5. Review and act upon properly completed and submitted Flexible Spending Plan change in status forms within two workdays of receipt. Objective achieved. 216 properly completed Flexible Spending Plan change in status forms were received and processed within two workdays. 6. By December 31, 2009, hold an annual employee awards program. Objective achieved. The 44 Annual Employee Recognition Program was held on October 2, 2009 at Nani Mau Gardens. Final Status Report on Program Objectives for FY 2009 -10 HUMAN RESOURCES HUMAN RESOURCES Administrative Services (continued) 7. By June 30, 2010, drug testa minimum of 50% of all firefighting personnel, 50% of employees with CDL covered under Federal DOT rules. Objective partially achieved. 139 or 40.9% of our fire fighting personnel and 83 or 49.3% of our employees with CDL were randomly drug tested. We did not achieve the test rate for fire fighting personnel as we experienced instances where fire stations received emergency call out, which, under our testing policy for fire fighters, results in the test being cancelled for those not yet tested at the time of the emergency call. We did not achieve the test rate for employees with CDL as we experienced instances where individuals selected for random tests were out on leave on the day of tests. Under federal guidelines, these employees would be tested if they returned to work during the designated testing period. Several employees did not return to work during the designated testing periods, and thus, weren't tested. 8. By June 30, 2010, alcohol testa minimum of 10% of all firefighting personnel, 10% of employees with CDL covered under Federal DOT rules. Objective partially achieved. 25 or 7.4% of our fire fighting personnel and 15 or 8.9% of our employees with CDL were randomly tested for alcohol. We did not achieve the test rate for fire fighting personnel as we experienced instances where fire stations received emergency call out, which, under our testing policy for fire fighters, results in the test being cancelled for those not yet tested at the time of the emergency call. We did not achieve the test rate for employees with CDL as we experienced instances where individuals selected for random tests were out on leave on the day of tests. Under federal guidelines, these employees would be tested if they returned to work during the designated testing period. Several employees did not return to work during the designated testing periods, and thus, weren't tested. Final Status Report on Program Objectives for FY 2009 -10 HUMAN RESOURCES HUMAN RESOURCES Recruitment and Examination 1. Establish eligible lists to assist hiring departments fill their vacancies: • Within 3 -1/4 months for open- competitive recruitments requiring only a written examination, performance test, or a training and experience evaluation (T &E). Objective partially achieved. We established 41 out of 44, or 93% of eligible lists within 3'/4 months.* For the other 3 recruitments (which were open on a continuous basis due to specialized wastewater job requirements), 1 recruitment's eligible list was established after 3 1 /4 months and 2 recruitments received no qualified applicants. *The total number of eligible lists is less than reported in the six month report due to a data collection oversight. • Within 4 months for open- competitive recruitments requiring a written examination and a training and experience evaluation (T &E). No recruitments were conducted requiring a written examination and a training and experience evaluation (T &E). • Within 4 -1/2 months for open- competitive recruitments requiring a written examination or a training and experience evaluation (T &E) and a performance test. No recruitments were conducted requiring a written examination or a training and experience evaluation (T &E) and a performance test. 2. Certify (refer) names from available eligible lists to hiring departments within 5 workdays from receipt of the request for the list. Objective achieved. 166 requests were received and for all requests, we certified (referred) names to the hiring departments within 5 workdays. 3. By October 31, 2009, coordinate the placement of Cooperative Vocational Education (CVE) students within the County. Objective partially achieved. Out of a total of 15 CVE positions, 14 were filled by October 31, 2009. One position was filled after October 31, 2009 due to a department's request to hire later in the year. Final Status Report on Program Objectives for FY 2009 -10 HUMAN RESOURCES HUMAN RESOURCES Health and Safety 1. Coordinate safety inspections of at least 6 County facilities. Objective achieved. Coordinated /conducted safety inspections of 12 County facilities. 2. Coordinate /deliver requested safety training within two months of original request. Objective achieved. Seventy -eight safety training requests were received and all were delivered within two months of original request. 3. For occupational safety & health training required by HIOSH, coordinate /deliver at least 8 training programs, 2 programs per quarter. Objective achieved. Delivered a total of 15 training programs during the fiscal year: Asbestos/Lead Awareness, FA/CPR, AED, Respiratory Protection, Respirator Fit Testing Instructor Training, Hazard Communication ( Hazcom), Hearing Conservation, Bloodborne Pathogens (BBP), Personal Protective Equipment (PPE) , Forklift, Asbestos Awareness, Fire Extinguisher, LockOut/Tagout (LOTO), Flagger, Back Injury Prevention 1st quarter: Asbestos Awareness, Respiratory, Forklift, Fire Extinguisher, Asbestos/Lead Awareness, FA/CPR, PPE, Hazcom, Hearing Conservation, BBP 2nd quarter: Forklift, FA/CPR, LOTO 3 quarter: AED, Respiratory Protection, Respirator Fit Testing Instructor Training, Forklift, Fire Extinguisher, Back Injury Prevention, FA/CPR, PPE, Hazcom, Hearing Conservation, BBP 4 th quarter: AED, Flagger, Respiratory Protection, Fire Extinguisher, FA/CPR, PPE, Hazcom, Hearing Conservation, BBP 4. Deliver at least 6 Defensive Driver Courses (DDC) to County employees during the fiscal year. Objective achieved. Delivered six Defensive Driver Courses to County employees. Final Status Report on Program Objectives for FY 2009 -10 HUMAN RESOURCES HUMAN RESOURCES Equal Opportunity Respond to and resolve inquiries and complaints from the public and Hawaii County employees regarding various civil rights laws within 14 days from date received unless it requires extensive research/investigation or action/information from other departments. Objective achieved. From July 1, 2009 to June 30, 2010, 218 inquiries and complaints were received. 196 (90 %) were closed within 14 days from date received. 8 (3.6 %) were closed within 30 days from date received because extensive research or consultation was necessary. 14 (6.4 %) were pending more than 30 days because other departments and agencies had to take action to resolve these matters. 2. Develop and implement Request for Modification Procedures under Title II of the Americans with Disabilities Act by June 30, 2010. Objective achieved. The Request for Modification Procedures were developed and implemented. 3. Develop and implement Reasonable Accommodation Procedures under Title I of the Americans with Disabilities Act by June 30, 2010. Objective achieved. Procedures for Providing Reasonable Accommodation for Individuals with Disabilities were developed and implemented. 4. Provide non - supervisory Anti- Discrimination and Harassment training to at least 312 employees and supervisory Anti- Discrimination and Harassment training to at least 65 employees by June 30, 2010. Objective partially achieved. Anti - Discrimination and Harassment training was provided to 426 non - supervisory and 59 supervisory employees. Enrollment was less than expected. Final Status Report on Program Objectives for FY 2009 -10 11 INFORMATION TE,-',CtiNfOL----,O(iY INFORMATION TECHNOLOGY (PREVIOUSLY KNOWN AS DATA SYSTEMS) 1. Expand and maintain the County of Hawaii Local and Wide Area Networks. • Expanded VoIP phone network to ADRC agencies. • Implemented disk -based backups with enhanced tape support. • Prepared server room and consolidated servers and disk arrays for migration of mission - critical systems to Civil Defense. • Expanded fiber network to West Hawaii Civic Center (WHCC). • Prepared for implementation of VoIP phone system for WHCC agencies. 2. Enhance employee technical skills and knowledge through training classes. Offered the following training: Course: Location: Date(s): Introduction to Computers Hilo July 20 - 21, 2010 Excel 2003 Level 1 Kona August 3, 2010 Introduction to Outlook 2003 Kona August 3, 2010 Excel 2003 Level 2 Kona August 4, 2010 PowerPoint 2003 Level 1 Kona August 4, 2010 Excel 2003 Level 1 Hilo August 17 -18, 2010 Excel 2003 Level 2 Hilo August 31- Sept. 1, 2010 Excel 2003 Level 2 Hilo September 21 - 22, 2010 Introduction to Outlook 2003 Hilo October 5 - 6, 2010 Word 2003 Level 1 Hilo October 19 - 20, 2010 Word 2003 Level 2 Hilo November 16 -17, 2010 Word 2003 Level 2 Hilo Nov. 30 - Dec. 1, 2010 PowerPoint 2003 Level 2 Hilo December 14 -15, 2010 3. Expand the email service to include browser -based access to county email. The county email service has been expanded to include browser -based access. Six Month Progress Report on Program Objectives for FY 2010 -11 1 INFORMATION TECHNOLOGY (PREVIOUSLY KNOWN AS DATA SYSTEMS) 4. Develop county information technology strategic plan. Collaborate with county management to develop a consolidated information technology strategic plan that includes accountability metrics for evaluating the use of information technology in support of the county's mission, goals, and objectives. • Information Technology management discussed the strategic plan with Cost of Government Commission. • Presently assembling a strategic planning team comprised of representatives from IT management, analysts, and representatives from county agencies and public organizations. 5. Review and improve Data System's customer support and services. • Implemented HelpSpot ticketing system to document technology problems and support requests. The system provides reports and feedback to assist with service management and quality improvement. Six Month Progress Report on Program Objectives for FY 2010 -11 DATA SYSTEMS DATA SYSTEMS 1. Expand the County of Hawaii Local Area Network and Wide Area Network utilizing telecommunication services. Expanded fiber backbone to Kona Mayor's office. As part of the County Building move -in, implemented modifications to enhance network performance, diagnostics and management. Added additional Voice over IP phones from the County Building to those supported at Aupuni Center. 2. Enhance employee technical skills and knowledge through training classes. Continue to offer Microsoft Office and other technology training. Prepared user and analyst training materials for the document management system upgrade. In collaboration with super -user departments, offered document management training for the system's new version. 3. Continue with the development and improvement of the Document Management System. • Installed and configured the new document management system server, implemented major version upgrade, and continued planned department expansion. • Document management system vendor trained users and Data Systems personnel in the upgraded software version. 4. Create and maintain a secure internet zone for public access. • Completed the project. 5. Expand the email service to include browser -based access to county email. Implemented and tested Microsoft Outlook Web Access. After pilot testing, the services will be made available for email customers based on county agencies' policies. 6. Develop departmental Strategic Plan. Collaborate with county management to develop a consolidated information technology strategic plan that includes accountability metrics for evaluating the use of information technology in support of the county's mission, goals and objectives. • Developing an internal information technology strategic planning framework and documenting planning strategies for inclusion in a comprehensive county information technology planning process. Final Status Report on Program Objectives for FY 2009 -10 DATA SYSTEMS DATA SYSTEMS • Established quarterly IT meetings with county departments that have identified IT support. The meetings discuss collaboration strategies and develop short- and long -range network plans. 7. Constant review and improvement of Data System's Customer support and services. Developing short- and long -range plan to implement IT Service Management principles to enhance the department's services and implement continuous improvement practices. Purchased ticketing software for use in tracking repair and general service requests. Pilot implemented to develop process and procedures for using the system. Next phase will refine the process within Data Systems and then roll out the service to departments. Final Status Report on Program Objectives for FY 2009 -10 2 12 LIQUOR CONTROL LIQUOR CONTROL LIQUOR CONTROL 1. To review legislative amendments affecting the liquor laws of the state or county and where applicable, to amend such rules and procedures. Act 198, effective 7/2010, established Bring Your Own Beverage (BYOB) license which provides that the four county liquor jurisdictions shall consider to enact rules to allow this class in our respective jurisdictions. Act 198 also exempted certain retail dealers from having to provide liquor liability insurance. 2. To participate with county liquor jurisdictions, liquor industry associations, licensees, staff, and government or community organizations in identifying areas of concerns and to amend rules or implement programs to seek resolution of such concerns. The four county liquor jurisdictions held several meetings as to proposed amendments to our rules to establish the BYOB license. Amendments to be considered in spring 2011. Act 198, in exempting convenience mini marts from having to provide liquor liability insurance and further defined convenience mini marts as "mom and pop" stores. This definition is unclear and is cause for a proposed amendment in the 2011 session to exempt all class 4 retail dealers from the liquor liability insurance requirement. 3. To conduct inspections, investigations or special programs to promote compliance to liquor laws by liquor licensees. • Conducted 175 investigations • Conducted in excess of 4,872 checks of licensed premises. 4. To issue citations for violations of law and forward such complaints to the Liquor Control Adjudication Board for its consideration. • Issued 27 citations for adjudication. • Issued 12 warning citations. • 25 cases adjudicated. To ensure that licensing information and procedures are amended and implemented in accordance to law. Completed amendments to procedures for applications for liquor license. Six Month Progress Report on Program Objectives for FY 2010 -11 LIQUOR CONTROL LIQUOR CONTROL 6. To investigate applications for liquor license and any protest thereof to verify compliance to law and to report such findings to the Liquor Commission for its consideration. • Conducted 36 interviews with applicants for liquor licenses. • Processed 35 applications for liquor licenses; 25 Special licenses and 22 vessel licenses. • Conducted 26 site visits to applicant's premises. 7. To evaluate obligations and operations of the department and implement changes as necessary. • Student helper assisted department in scanning commission meeting and adjudication board minutes into document management system. • Department began scanning all information kept in licensee files into document imaging system. • Posting Commission and Adjudication Board Agenda's on department's webpage. 8. To provide staff, commission and board members education via county, state or nationally sponsored programs. • Administrative officer attended the NLLEA conference in California • State Liquor Administrative Conference held in Kauai attended by Director, Admin Officer, commissioners and board members. • State Investigator workshop held in Kauai attended by Administrative Officer and 2 investigators; • Investigators re- certified on Quest noise meters. • Director appointed as committee chairperson for negotiating all hotel events and contracts for the NCSLA Central Western Regional Conference that was held in Santa Fe, NM (October 2010) • All investigators attended CPR/First Aid Training. 9. To provide liquor law education and related information to licensees through scheduled classes and via newsletters or memorandums. 21 classes to 581 employees of licenses establishments. Director provided training for Foodland trainers in Honolulu. 10. To support youth, public and enforcement programs which promote compliance to liquor laws. • Conducted TIPS training sessions in Hilo (1 session), Kona (2 sessions), and Waimea (1 session). • DAT mentoring program will commence in the spring of 2011. Six Month Progress Report on Program Objectives for FY 2010 -11 2 LIQUOR CONTROL LIQUOR CONTROL 1. To review legislative amendments affecting the liquor laws of the state or county and where applicable, to amend such rules and procedures. • Act 198 established a new class of license known as a Class 17. Bring -Your- Own- Beverage license and provides that in counties with a population of 500,000 or less the respective commissions have the discretion whether or not to enact rules to establish this class of license. Act 198 further exempts class 4 retail dealers who are "convenience mini marts" from having to file proof of liquor liability insurance. 2. To participate with county liquor jurisdictions, liquor industry associations, licensees, staff, and government or community organizations in identifying areas of concerns and to amend rules or implement programs to seek resolution of such concerns. • Conducted review on proposed amendments to Rules of the Liquor Commissions with four county liquor administrations based on Acts 177, 184 and Act 25, (Special Session) effective July 2009. • Conducted review on proposed amendments to Chapter 281 with members of the senate and four county liquor administrations on the BYOB license and liquor liability insurance which amendments are contained in Act 198. • Participated in interagency meeting relating to zoning and building issues for licensees located in Coconut Grove Marketplace, Kailua -Kona. • Hawaii Fire Department assisted in several on -site visits of licensed premises to monitor occupancy with subsequent violations for action by the Liquor Control Adjudication Board. 3. To conduct inspections, investigations or special programs to promote compliance to liquor laws by liquor licensees. Conducted 362 investigations. Conducted in excess of 11,900 checks of licensed premises. Continued special programs with Hawaii Fire Department to consider issues related to overcrowding and methods to determine occupancy. 4. To issue citations for violations of law and forward such complaints to the Liquor Control Adjudication Board for its consideration. • Issued 63 citations for adjudication. • Issued 57 warning citations. • 45 cases adjudicated. Final Status Report on Program Objectives for FY 2009 -10 LIQUOR CONTROL LIQUOR CONTROL 5. To ensure that licensing information and procedures are amended and implemented in accordance to law. • Draft amendments to procedures for applications for liquor license completed in December 2009. • Conducted licensee survey related to liquor liability insurance. • Required proof of liquor liability insurance for 2010 -2011 license renewal. 6. To investigate applications for liquor license and any protest thereof to verify compliance to law and to report such findings to the Liquor Commission for its consideration. • Conducted 97 interviews with applicants for liquor licenses. • Processed 76 applications for liquor licenses; 49 Special licenses and 159 vessel licenses. • Conducted 54 site visits of applicant's premises. 7. To evaluate obligations and operations of the department and implement changes as necessary. • Posted Chapter 281 -HRS, Rules and Regulations, Wine Shippers Permit application and reports on webpage. • Completed departmental Policy on Personal Information to address the elimination of unnecessary collection of Social Security Numbers. 8. To provide staff, commission and board members education via county, state or nationally sponsored programs. • Staff, Commission and Board: Hosted Annual Conference of State Liquor Administrators at Waikoloa, Hawai'i with training on bankruptcy and foreclosure proceedings as it impacts liquor licenses. • Staff attended County Government 101 & 102, Civil Litigation, Public Information and Government Records training sessions presented by Corporation Counsel. • Western Region Conference of State Liquor Administrators. • NLLEA/OJJDP Nat'l Conference. • One staff and two commissioners completed re- certification as Trainers for TIPS server training. • Investigators: Hosted State Investigator Workshop. • Certified investigators on Quest Meters. • Liquor Law training provided to new investigator trainees. • LC Investigator III - HR Supervisory classes. • 4 staff members attended Laserfiche training. Final Status Report on Program Objectives for FY 2009 -10 2 LIQUOR CONTROL LIQUOR CONTROL 9. To provide staff, commission and board members education via county, state or nationally sponsored programs. • Staff, Commission and Board: Hosted Annual Conference of State Liquor Administrators at Waikoloa, Hawai'i with training on bankruptcy and foreclosure proceedings as it impacts liquor licenses. • Staff attended County Government 101 & 102, Civil Litigation, Public Information and Government Records training sessions presented by Corporation Counsel. • Western Region Conference of State Liquor Administrators. • NLLEA/OJJDP Nat'l Conference. • One staff and two commissioners completed re- certification as Trainers for TIPS server training. • Investigators: Hosted State Investigator Workshop. • Certified investigators on Quest Meters. • Liquor Law training provided to new investigator trainees. • LC Investigator III - HR Supervisory classes. • 4 staff members attended Laserfiche training. 10. To provide liquor law education and related information to licensees through scheduled classes and via newsletters or memorandums. • 38 classes to 1,100 employees of licensed establishments. 11. To support youth, public and enforcement programs which promote compliance to liquor laws. • Sponsored fifth annual Drug, Alcohol and Tobacco youth leadership seminar for 55 student - athletes representing 14 high schools. Final Status Report on Program Objectives for FY 2009 -10 13 MANAGEMENT MANAGEMENT ADMINISTRATION 1. Continue to expand services to West Hawai'i. County departments will be moving to the West Hawai'i Civic Center which is expected to be completed in January 2011. 2. Improve County -wide transportation systems. Secured $7 million of federal Funding for administrative/baseyard facility and new buses. Expanded bus routes. 3. Provide timely and meaningful responses to complaints. Continue to respond to nearly all complaints and inquiries within 1 -7 days by implementing procedures and assigning to members of the Mayor's staff. 4. Improve customer service in all departments. The importance of customer service is stressed at monthly cabinet meetings and is to be applied in all departments. Marked improvements in customer service have been made and complaints have gone down dramatically. 5. Meet regularly with residents in community meetings in every district in the County. Mayor and cabinet members are continuing to meet with communities island -wide. 6. Build effective partnerships with federal, state and County government officials for the benefit of the County of Hawaii. Mayor and departments continue to work closely with officials in all branches of government. 7. Involve businesses, unions, and other private organizations in County government planning as much as possible. Mayor and departments involve these organizations in weekly meetings to gain their insight and perspective. Six Month Progress Report on Program Objectives for FY 2010 -11 MANAGEMENT ADMINISTRATION 8. Make County operations more efficient and responsive to users' needs. Mayor and departments continually monitor County operations to look for ways to make operations more efficient and responsive to our users' needs. The Building Permit system changes have been initiated and the computer software RFP developed. 9. Identify and seek alternate funding sources to augment the County budget. Mayor and departments are continually looking at possible grants and potential fee restructuring to help improved the County's financial outlook and decrease the burden on taxpayers. 10. Make County operations more energy efficient and sustainable wherever possible. Photovoltaic panels have been installed, the purchase of hydrogen buses are in the works as well as the purchase of hybrid vehicles. Six Month Progress Report on Program Objectives for FY 2010 -11 MANAGEMENT CLERICAL SERVICES CENTER 1. Assist the clerical workload of the Mayor's Office, the Fire Commission, the Bicycle Pedestrian Advisory Committee, the Committee on the Status of Women, the Committee on People with Disabilities and County departments and agencies daily. ONGOING — July 1, 2010 — Dec. 31, 2010, received and completed approximately 216 assignments with a volume of approximately 704. (These numbers do not reflect any work done for Boards and Commissions). 2. Process all applicants for Hawai'i County Boards and Commissions, keep data base of applicants and active members current. ONGOING — Objective being achieved. 3. Maintain a system for complaints for quick retrieval and follow -up within a maximum two -week turn around time. ONGOING — July 1, 2010 — Dec. 31, 2010, received 75 complaints. 4. Respond immediately and efficiently to citizens who walk in or call for information, direction and inquiries about various programs and services. ONGOING — Objective being achieved. 5. Perform daily issuance of disabled parking permits, maintain/update files with entry of data into the centralized statewide database. ONGOING — July 1, 2010 — Dec. 31, 2010, issued 1,554 placards. 6. Take reservations for Aupuni Center Conference Room, County Building Puna & Hamakua Conference Rooms, issue forms and keys, and maintain calendar of events. ONGOING — July 1, 2010 — Dec. 31, 2010, approximately 167 events held at Aupuni Center Conference Room, 73 events held at County Building Hamakua Conference Room, and 80 events held at County Building Puna Conference Room. Six Month Progress Report on Program Objectives for FY 2010 -11 MANAGEMENT COMMITTEE ON THE STATUS OF WOMEN Participate in Women's Health Month by coordinating at least one event in the community. The committee supported the Ladies Night Out event which was held on Friday, October 1, 2010 in Hilo. 2. Sponsor an islandwide essay contest to increase awareness among students on the accomplishments of women in Hawaii County for Women's History Month. The committee is sponsoring the "Real Women" Creative Writing Competition where essays are solicited from public, charter, private and immersion school students in grades 5 through 12. The awards luncheon is scheduled for March 20, 2011 to honor awardees, their parents and the participating teachers from middle and high schools from throughout the island. 3. Participate in local and /or out -of -state meetings by sending at least one representative. The purpose of which will be to share information with the committee members on current programs, legislation or issues that affect the status of women. The Hawaii Island representative to the State Commission on the Status of Women is an ex- officio member of the committee. She attends the State Commission meetings and provides regular updates on statewide issues and initiatives. 4. Host the Hawaii County "Women's Hall of Fame" event honoring up to six women from throughout Hawaii County for their accomplishments and for being positive role models to others. This raises awareness of women's worth and value in our communities while simultaneously building self - esteem and educating others regarding equality. The Hawaii County Women's Hall of Fame event was held on September 25, 2010 at the Hapuna Beach Prince Hotel. The 2010 honorees were Cindy Armer, Grace Basque, Patti Cook, Carol Diama Brown, Cyd Hoffeld, and Linda Ugalde who were recognized at a luncheon. 5. Continue to annually update and make available on the County website the Urgent Services Directory for Families. The Urgent Services Directory for Families is being updated and is available on the County of Hawaii website. Funding for printing has been secured through a program at the Office of the Prosecuting Attorney and will be made available to the public. Six Month Progress Report on Program Objectives for FY 2010 -11 4 MANAGEMENT COMMITTEE ON THE STATUS OF WOMEN 6. Hold rotating monthly meetings in East Hawaii and West Hawaii to better allow participation from the public. To date four meetings were held in Hilo, Waimea, and Kona. 7. Continue to promote Teen Dating Violence Prevention/Education awareness. No activities have been planned due to lack of funding. 8. Coordinate internet safety presentations for parents throughout the island. No internet safety presentations for parents have yet been scheduled. Six Month Progress Report on Program Objectives for FY 2010 -11 MANAGEMENT ADMINISTRATION Streamline County operations, making it more efficient, timely and affordable by establishing one -stop service centers, consolidating similar functions and utilizing performance measures. Brought together various State and County agencies involved in the issuance of building permit applications to make the process faster and more efficient for applicants. Establish a new information and assistance section within the Office of Management using existing staff. Clerical staff manages, screens and processes all applicants for County boards and Commissions, assists the public with information about all government agencies and services, and receives, logs and refers complaints from the public. The clerical staff also administers issuance of disabled parking placards island -wide, and takes reservations and keeps the calendar for the use of the County's Aupuni Center, Puna and Hamakua conference rooms. Respond to complaints and inquiries within 1 -7 days, depending on the complexity of the issue. Have succeeded in responding to nearly all complaints and inquiries within 1 -7 days by implementing procedures for the coordinated assignment of responses to members of the Mayor's staff. Work with departments to improve "customer service." Department heads urged to familiarize employees with the management principles in the Governing Management Series book, "We Don't Make Widgets, Overcoming the Myths that Keep Government from Radically Improving" by Ken Miller, and to apply them throughout their departments. Hold monthly CIP meetings with major departments to plan, develop, and coordinate capital projects. Regular ongoing meetings with major departments continue to be held which facilitate the communications that lead to good CIP decisions. Fill vacancies on boards and commissions within 60 days. Final Status Report on Program Objectives for FY 2009 -10 MANAGEMENT ADMINISTRATION Attempting to meet the goal with ongoing search for qualified and willing applicants to service on County boards and commission. Identify and pursue alternate funding sources and avenues to implement county government programs. Received approximately $115 million in American Recovery and Reinvestment Act (ARRA) funds for roads, sewers, mass transit facilities and other major infrastructure projects in the County. Involve the community in the planning process for county projects from the very earliest stages: Planning for the Ane Keohokalole was a textbook case for inclusion of all affected parties in a sensitive road construction project over culturally significant lands to successfully satisfy all concerns. Build stronger partnerships between the Council, Legislature, Congress, Businesses, unions, and private organizations through improved communication, coordination, and planning. Worked extensively with the Hawaii Council of Mayors to save the Counties' fair share of the Transient Accommodations Tax, close cooperation with our federal Congressional delegation on funding issues, and regular meetings with union leaders, the business community, Legislators and private civic organizations. Final Status Report on Program Objectives for FY 2009 -10 2 MANAGEMENT CLERICAL SERVICES CENTER 1. Assist the clerical workload of the Mayor's Office, the Fire Commission, the Bicycle Pedestrian Advisory Committee, the Committee on the Status of Women, the Committee on People with Disabilities and County departments and agencies daily. OBJECTIVE ACHIEVED — July 1, 2009 — June 30, 2010, received and completed approximately 499 assignments with a volume of approximately 2757. (These numbers do not reflect any work done for Boards and Commissions). 2. Process all applicants for Hawai'i County Boards and Commissions, keep data base of applicants and active members current. OBJECTIVE ACHIEVED — Julyl, 2009 — June 30, 2010, received and processed 86 applications. 3. Maintain a system for complaints for quick retrieval and follow -up within a maximum two -week turn around time. OBJECTIVE ACHEIVED — July 1, 2009 — June 30, 2010, received 128 complaints. 4. Respond immediately and efficiently to citizens who walk in or call for information, direction and inquiries about various programs and services. OBJECTIVE ACHEIVED. 5. Perform daily issuance of disabled parking permits, maintain/update files with entry of data into the centralized statewide database. OBJECTIVE ACHEIVED — July 1, 2009 — June 30, 2010, issued 4,645 placards. 6. Take reservations for Aupuni Center Conference Room, County Building Puna & Hamakua Conference Rooms, issue forms and keys, and maintain calendar of events. OBJECTIVE ACHEIVED — July 1, 2009 — June 30, 2010, approximately 346 events held at Aupuni Center Conference Room, 15 events held at County Building Hamakua Conference room, and 105 events held at County Building Puna Conference room. Final Status Report on Program Objectives for FY 2009 -10 MANAGEMENT COMMITTEE ON THE STATUS OF WOMEN Participate in Women's Health Month by coordinating at least one event in East and West Hawaii. In lieu of participation in Women's Health Month activities, the committee participated in the Kona Community Hospital Third Annual Ladies Night Out event on May 22, 2010. Depression screening was offered to attendees. 2. Sponsor an islandwide essay contest to educate our children on the accomplishments of women in Hawaii County for Women's History Month. The Real Women Creative Writing Competition collected a total of 39 essays from students in grades 5 th through 12 from public, private, charter and immersion schools throughout the island. An awards luncheon was held on March 21, 2010 to honor 12 awardees, their parents and the participating teachers from elementary, middle and high schools throughout the island. 3. Participate in local and/or out -of -state meetings by sending at least one representative. The purpose of which will be to share information with the committee members on current programs, legislation or issues that affect the status of women. The Hawaii Island representative to the State Commission on the Status of Women is an ex- officio member of the committee and provides regular updates on statewide issues and initiatives. 4. Host the Hawaii County "Women's Hall of Fame" dinner honoring up to six women from throughout Hawaii County for their accomplishments and for being positive role models to others. This raises awareness of women's worth and value in our communities while simultaneously building self - esteem and educating others regarding equality. The Hawaii County Women's Hall of Fame event was held September 12, 2009 at the Hapuna Beach Prince Hotel. Recognized were Madeline Greene, Lily Inouye, Susan O'Neill and Shizuko Teshima. Matt Levi was master of ceremony and Melveen Leed provided a special performance. 5. Continue to annually update and print the Urgent Services Directory for Families. The Urgent Services Directory for Families was updated and will be made available on the County of Hawaii website. In an effort to reduce expenses, printing has been suspended. Final Status Report on Program Objectives for FY 2009 -10 MANAGEMENT r. COMMITTEE ON THE STATUS OF WOMEN 6. Hold rotating monthly meetings in East Hawaii and West Hawaii to better allow participation from the public. Eleven meetings were held in Hilo, Waimea and Kona on a rotating basis. 7. Conduct Teen Dating Violence Prevention/Education sessions. Books authored by Dr. Jill Murray titled, Destructive Relationships, But He Never Hit Me, and But I Love Him and DVD copies of her presentation to middle and high schools will be distributed to middle and high schools throughout the island. 8. Coordinate internet safety presentations for parents throughout the island. September to November 2009 - Kea'au Elementary/Middle School; Keonepoko Elementary (2 presentations); Ka'u Middle/High School, Honokaa High school. Final Status Report on Program Objectives for FY 2009 -10 14 MASSSS TRANSSIT AGENCY MASS TRANSIT AGENCY MASS TRANSIT AGENCY 1. Increase system ridership from FY 2008 -09. System bus ridership for July — December, 2010 amounted to 539,127 passenger trips, a 9.59% increase from the same period in 2009. 2. Resolve and follow -up on all complaints within two weeks. All complaints have been resolved within two weeks. 3. Implement expanded bus service in Puna, Kona, and Hilo. Expanded bus services in Puna servicing Leilani Estates 4. Continue expansion of official bus stop program. Ongoing. In addition to bus shelter program, a bus stop signage plan is also underway. Six Month Progress Report on Program Objectives for FY 2010 -11 MASS TRANSIT AGENCY MASS TRANSIT AGENCY 1. Increase system ridership from FY 2008 -2009. System bus ridership for FY 2009 — 2010 amounted to 1,030,057 passenger trips, a 17% increase from FY 2008 — 2009. 2. Resolve and follow -up on all complaints within two weeks. All complaints are followed up on within two weeks. A total of 134 official complaints were received. 3. Implement expanded bus service in Puna, Kona, and Hilo. Added routes between Hilo and Kona. Also increased service on the Intra Kona and Intra Hilo routes. 4. Continue expansion of official bus stop program Initial bus stop implementation plan is complete and in progress. Final Status Report on Program Objectives for FY 2009 -10 15 MlSoCELLANEOUS MISCELLANEOUS ANIMAL CONTROL 1. 90% of vicious dog calls will be responded to within 2 hours. Of 57 vicious /dangerous dog calls received where the dog was not contained and posed a potential and ongoing threat, responded to 56 calls within 2 hours, or 98.25% of calls. 2. 90% of loose animal posing a public safety hazard calls will be responded to within 2 hours. Of 96 animal posing a public safety hazard calls received, responded to 96 calls within 2 hours, or 100% of calls. 3. 90% of injured animal related calls will be responded to within 2 hours. Of 140 injured animal related calls received, responded to 139 calls within 2 hours, or 99.99% of calls. 4. 90% of calls for animal control assistance by the police will be responded to within 3 hours. Of 165 animal control assistance by the police calls received, responded to 164 calls within 3 hours, or 99.39% of calls. 5. 90% of animal cruelty and neglect cases will be responded to in 24 hours and resolved in 14 working days. Of 252 animal cruelty and neglect cases received, responded to 248 calls within 24 hours. 248 of those cases were resolved in 14 working days, or 98.41 %. 6. 90% of license, loose dog and any non - cruelty /neglect cases will be responded to in 48 hours and resolved in 5 working days. Of 362 of license, loose dog and any non - cruelty /neglect calls received, responded to 362 calls within 48 hours, or 100 %. Of 136 cases that were opened as a result of those calls, 136 were resolved cases in 5 working days, or 100% of cases. 7. 70 Sweeps of problem communities per year. Conducted 559 sweeps exceeding 799% of goal. Six Month Progress Report on Program Objectives for FY 2010 -11 MISCELLANEOUS ANIMAL CONTROL 1. 90% of vicious dog calls will be responded to within 2 hours. Of 74 vicious /dangerous dog calls received where the dog was not contained and posed a potential and ongoing threat, responded to 73 calls within 2 hours, or 98.65% of calls. 2. 90% of loose animal posing a public safety hazard calls will be responded to within 2 hours. Of 202 animals posing a public safety hazard calls received, responded to 197 calls within 2 hours, or 97.52% of calls. 3. 90% of injured animal related calls will be responded to within 2 hours. Of 171 injured animal related calls received, responded to 170 calls within 2 hours, or 99.42% of calls. 4. 90% of calls for animal control assistance by the police will be responded to within 3 hours. Of 194 animal control assistance by the police calls received, responded to 193 calls within 3 hours, or 99.48% of calls. 90% of animal cruelty and neglect cases will be responded to in 24 hours and resolved in 14 working days. Of 492 animal cruelty and neglect cases received, responded to 485 calls within 24 hours. 478 of those cases were resolved in 14 working days, or 98.57 %. 6. 90% of license, loose dog and any non - cruelty /neglect cases will be responded to in 48 hours and resolved in 5 working days. Of 754 of unlicensed, loose dog and any non - cruelty /neglect calls received, responded to 745 calls within 48 hours, or 98.81 %. Of 640 cases that were opened as a result of those calls, 621 were resolved cases in 5 working days, or 97% of cases. 7. 70 Sweeps of problem communities per year. Conducted 1300 sweeps or 1857% of goal. Final Status Report on Program Budget Objectives for FY 2009 -10 166 PARKS &. RE-l'.CREATION PARKS & RECREATION 'ALAS CEMETERY 1. Conduct maintenance and repair activities. Objective is being achieved. Parks Maintenance crews have maintained cemetery grounds and pavilion through 12/31/10 and will continue to do so. Six Month Progress Report on Program Objectives for FY 2010 -11 PARKS & RECREATION VETERANS CEMETERIES - EAST AND WEST HAWAII 1. Continue to coordinate development of the East and West Hawaii Veterans Cemeteries with the Veterans Advisory Committee and the Department of Defense. Objective achieved. Parks & Recreation Director has met with Veterans Advisory Committee on a monthly basis and has shared status reports on cemetery development. Parks Maintenance has addressed concerns brought forth by the committee. 2. Continue maintenance of cemetery grounds. Objective is being achieved. Maintenance is ongoing. 3. Assign and record all burials. Objective is being achieved. Six Month Progress Report on Program Objectives for FY 2010 -11 PARKS & RECREATION RURAL CEMETERIES 1. Continue maintenance of cemetery grounds. Objective is being achieved. Maintenance is ongoing. 2. Assign and record all burials. Objective is being achieved. Six Month Progress Report on Program Objectives for FY 2010 -11 PARKS & RECREATION HAWAII COUNTY BAND 1. Provide musical services for the island residents and visitors by working with community organizations and providing 40 musical services annually (e.g. parades, ceremonies, festivals, concerts and special events.). Objective is being achieved. Provided 28 performance services during the first half of FY 2010 -11. These services include parades, concerts, patriotic ceremonies and special events in Hilo, Volcano, Na'alehu, Kea'au, and Kona. 2. Provide 11 monthly Mo`oheau Bandstand concerts that are entertaining, educational, musically challenging, and historically significant. Objective is being achieved. Provided 6 monthly Mo'oheau Park concerts during July, August, September, October, November, and December. All concerts very well attended and well received by the crowd in attendance. A brief history of the Hawai'i County Band is presented to the audience at concerts to inform the public of the band's cultural and historical significance. In addition, program notes on selections being performed, are presented to the audience in order to help the audience better understand each work. To insure that the band plays a variety of quality music, pieces are chosen from selected national lists such as the National Band Association, Music Educators National Conference, The Instrumentalist, and the College Band Directors National Association. Every monthly concert tries to incorporate either a featured solo or popular selection. 3. Sponsor the Intermediate and High School Concert Band Festival, which showcases school bands from the Big Island and elsewhere. Objective is being achieved. The Big Island Band Festival is scheduled for Saturday May 14 at the Afook- Chinen Civic Auditorium. I have been in contact with the Big Island Band Directors as well as some from Oahu and we should have 10 -14 bands participating this year. The Big Island Intermediate and High School Select Band will be held on March 6 th at Hilo high School Auditorium. Rehearsals will be held on Sunday February 14 21 sttH and Saturday March 6 tH , 28 . Students from Hilo, Waiakea, Kamehameha, Kea'au, and Kealakehe are expected to participated in this event. Six Month Progress Report on Program Objectives for FY 2010 -11 4 PARKS & RECREATION HAWAII COUNTY BAND 4. Feature at least two young musicians as soloists at the April or May Mo`oheau Bandstand Concert, which provides musically educating opportunities for the young people of the County of Hawaii, annually. Objective is being achieved. Three students have been contacted and all three are interested in performing with the Hawai'i County Band. 5. Introduce 20 new musical pieces per year to provide musical challenges to the band members. Objective is being achieved. 12 new pieces have been performed as of 12/31/10 Six Month Progress Report on Program Objectives for FY 2010 -11 PARKS & RECREATION WEST HAWAII BAND Provide musical services for island residents and visitors by working with community organizations and providing 20 — 25 musical services annually. ( eg. Parades, ceremonies, festivals, concerts, and special events) Objective partially achieved. Provided 12 performance services including: Fourth of July, Veteran's Day, Aloha Festivals, International Billfish Tournament, Life Care Center, Kona Coffee Parade, and 3 Christmas Parades. 2. Provide 6 monthly concerts that are entertaining, educational, musically challenging and historically significant. Objective partially achieved. Provided 2 concerts at Hulihe'e Palace. 3. Feature a young musician as soloist at the March or May monthly concert, to provide music education opportunities for the young musicians of Hawai'i County. Objective Not Achieved. We are still looking for qualified candidates for this objective. 4. Introduce 20 new pieces per year to provide musical challenges for the band. Objective partially achieved. To date 7 new pieces have been introduced either for sight reading, rehearsal or performance purposes Six Month Progress Report on Program Objectives for FY 2010 -11 PARKS & RECREATION ADMINISTRATION 1. Continue to distribute P &R Service survey at all staffed facilities and activities /events conducted by the department. Objective is being achieved. Survey results are compiled quarterly and shared with all employees. 2. Continue to update information for Divisions and Sections on the County of Hawaii website on a timely basis. Objective is being achieved. Our Departmental Data Processing Coordinator continues to update the website with quarterly program guides, special events information and departmental rules and regulations. 3. Continue implementation of the transition plan for accessibility to public facilities during the fiscal year. Objective is being achieved and implementation of the transition plan is steadily progressing. The department is working on consultant selections and contract negotiations for all remaining transition plan projects. 4. Continue implementation of the transition plan for playground safety and accessibility during the fiscal year. Objective is being achieved and implementation of the transition pan is steadily progressing. Repairs to the playgrounds at Kamehameha Park, Mohouli Park, Carvalho Park and Pana`ewa Park have been budgeted and volunteer groups are being identified to assist with the installations. 5. Maximize resources by encouraging the "Friends of the Park" program and identify a minimum of five community service projects that focus on maintenance and/or improvements to park facilities. Objective is being achieved. Volunteers have organized to work with the Department of Parks and Recreation to install a new playground at Panaewa Zoo. 6. Provide at least one technical job specific training for 50% of administrative staff. Objective is being achieved. As of December 31, 2010, at least one job specific training was provided for 42% of the administrative staff (9/21 employees). Six Month Progress Report on Program Objectives for FY 2010 -11 PARKS & RECREATION PARKS MAINTENANCE 1. Maintain completion range of 2800 -3200 work orders on an annual basis. Objective is being achieved. Of the 1,728 work orders received during first 6 months of FY 10 -11, 1,368 were completed, rendering an overall completion rate of 79 %. 2. Undertake two parks improvements projects per district (18). • One of which supervisor to work with a community group to improve the parks — 1 park per district minimum. Objective is being achieved Summary of Activities: South Hilo Crew A. Crew: • All District Parks- Repainted all trash barrels and picnic tables • Honolii BP- repainted exterior of comfort station Community Group Project: • No community group projects completed this quarter. Crew B. Crew: • All District Parks- Repainted all trash barrels and picnic tables. • Hilo Bayfront- Beautification/Cleanup of area in preparation of World Standup Paddle -board Tour Community Group Projects: • Lokoaka Lalakea Trials- Leleiwi Community Association and Sierra Club- cleanup of the Lokoaka Trial. • Moku'ola/Liliuokalani Parks- Hilo High Science Club- cleared and clean paths. • Hilo Bayfront- Haili Christian Group- youth liter pickup and removal. • Waiuli/Waiolena Parks- Waiakea Lions Club- painted railings, liter pickup. • Hilo Bayfront- Christian Endeavor Hawaii- grounds cleanup. Crew C. Crew: • Hilo Armory- Planted crotons plants in front of gym. • Wainaku Gym- Repainted parking lot gates. • Lokahi Park- Repainted parking lot lines and curbs. • All District Parks- Repainted all trash barrels and picnic tables. Six Month Progress Report on Program Objectives for FY 2010 -11 PARKS & RECREATION PARKS MAINTENANCE Community Group Project: • Mohouli Park- Boys Scouts and Eagle Scouts - Replaced chain link fence fabric on third • base line, plated 10 trees. • Waiakea -Uka Park- Members of Church of Christ- Repainted gates and bollards. • Carvalho Park- Hilo High Students - cleanup of trash and debris. Puna District Crew • Pahoa Neighborhood Park- Repainted tire stops, curbs, and stairs. • Hawaiian Beaches Park- Repainted tire stops and ADA parking stall lines. • Shipman Park- Painted 2 umpire stands. • Re- painted all trash barrels and picnic tables. -All District Parks • Mt. View Park - repainted men -s room interior. • Keaau Community Center- repainted tables. Community Group Projects: • No community group projects completed this quarter. Kau District Crew: • Punaluu BP- Plumbers and Kau crew replaced all urinals and sinks. • Punaluu BP- Install new paneling on the men's restroom walls. Repainted ceilings of restrooms. Painted pavilions #2 and #3. • Pahala BP- Grounds, carpenters, and Kau crew installed and painted new swing set in park. • Kahuku Park- Re- painted men's and women's restrooms and basketball posts and backboards. Painted office exterior. • Pahala Pool- repainted bleachers and picnic table. • Pahala Ball Field- removed old bleachers, painted front of pavilion, painted inside of men's and women's restrooms, electrical and scorekeeper's sheds, and dugouts. • Naalehu Community Center- Built a 25'00" rock wall along rear property line. Re- painted gates. Repainted railings and front porch. Repainted inside of men's /women's • comfort stations. • Whittington/Hono'apo BP- Painted inside and outside of 3 pavilions, water tank, and outside of comfort station. • Cleared brush and trees around pond. Raised up tree canopy along shoreline. Built stone wall at base of park sign at highway entrance. • All District Parks- repainted all trash barrels and picnic tables. • Waiohinu Park- remodeled and painted comfort stations. Six Month Progress Report on Program Objectives for FY 2010 -11 PARKS & RECREATION PARKS MAINTENANCE Community Group Project: No community group projects completed this quarter. North Hilo Crew: • Kulaimano Center- Repainted parking lot lines, curbs and dugouts. • Papaikou Park- Repainted parking lot lines, curbs, and dugouts. • All District Parks- repainted all trash barrels and picnic tables. - • Hakalua- repainted monument, planted foliage. Communityy roup Project: • Honomu Ball Field- Installed fencing around the perimeter of the ball field. • Pepeekeo Park- Hilo High Key Club- painted parking stalls lines. South Kohala/Hamakua Crew: • Pa'auilo Park- Repainted hand rails. • Puu Nui Park- spread mulch around tree bases. • All District Parks - repainted all trash barrels and picnic tables. • Spencer BP- top dressed lawns areas throughout park. • Puu'Nui Park- added mulch to landscaped area of banks. • Honokaa Park- repainted handrails. • Pa'auilo Park- added foliage to areas around gym entrance Community Grogp Project: • Hooko Park- Abundant Life Ministries- Planted new foliage, laid mulch, repainted • picnic tables. • Pa'auilo Park- Pa'auilo School Leadership Group- repainted lower restrooms. S/N Kona Crew: • Old A- Field C- Painted score keeper box and dugouts. • Old A- Field A- Painted grand stand and electric box. • Hookena BP- Re- painted pavilion, fire pits, and beach showers. • Yano Hall- Re- painted 2 dugouts and bus stop station. • All District Parks- repainted all trash barrels. • Kona Imin Center- repainted restrooms. • Pahoehoe BP- repainted picnic tables. • Old A Playground- repainted picnic tables. Six Month Progress Report on Program Objectives for FY 2010 -11 10 PARKS & RECREATION PARKS MAINTENANCE Community Groqp Project: • Old A Runway- Target Employees- debris and trash Patrol. North Kohala Crew: • Kam Park- repainted equipment sheds at Veterans Field • All District Parks- repainted all trash barrels and picnic tables. - Community Group Project: No community group projects completed this quarter. 3. Monitor complaints filed for strategic planning purposes for maintenance and services improvements. • Record type, number, district, etc. of complaints and implement necessary maintenance procedures, standards, training, discipline, etc. for corrections. Objective is being achieved. 11 complaints were recorded. Follow -up for corrections were made. • Make annual inspections of facilities with responsible supervisor. (9 districts) Analyze and discuss methods of improvements. Objective is being Achieved. Inspections of facilities were made randomly. Discussions with supervisors were conducted as needed for corrections. 4. Provide for safe facilities and grounds. • Conduct safety inspections of facilities: Weekly by supervisors (52 per supervisor = 468 total inspections /year). Superintendent to conduct safety inspections on all facilities on a semi - annual basis. • Correct hazards on a timely basis. Objective is being achieved. 28 weekly safety inspections were conducted by supervisors for each of the nine districts. Corrections were made in a complete and timely manner. Inspection reports were audited randomly by the Superintendent of Parks Maintenance. Six Month Progress Report on Program Objectives for FY 2010 -11 11 PARKS & RECREATION PARKS MAINTENANCE 5. Provide for a safe working environment. • Participate with department safety committee and discuss and evaluate accident reports. Correct any hazardous conditions or practices. Provide a minimum of one safety instructional sessions per crew each month. Review and upgrade Park Maintenance Safety and Health Program to include required written safety programs and HIOSH safety training documentation. Full implementation and HIOSH compliance of Parks Maintenance Respirator, Hearing Conservation, and Fall Protection Safety Programs by June 30, 2010. Objective is being achieved. The Parks Maintenance Division completed a total of 90 safety talks /training classes as of 12/31/10. 6. Continue to perform random checks of facilities. Objective is being achieved. Conducted onsite park inspections in each district. Six Month Progress Report on Program Objectives for FY 2010 -11 12 PARKS & RECREATION RECREATION Provide introductory instruction in all recreational facilities in at least 4 of the following sports (basketball, baseball, volleyball, track and field, tennis, flag football, badminton) for children and adults, one or more in each respective season (i.e. Fall — basketball; Winter — baseball and track/field; Spring — volleyball; summer — tennis /flag football). Objective is being achieved. The following instructional sports were offered at various recreational facilities islandwide during the past 6 months. Hilo District. Beginning Tennis, Beginning Billiards, 8 years old & under Basketball, 12 years old & under Basketball, Introduction to Menpachi Fly Tying, Instructional Volleyball for youths ages 14 years & under, Stretching Classes, Kid Fitness Classes, Beginners Judo, Tiny Tots Loco Motor Skills, Beginners & Advanced Archery, Beginners & Advanced Fishing, Track & Field Training, T -Ball & Coach Pitch, Step Aerobics, Beginners Trap Shoot classes. Hamakua District: Biddy Basketball Shooting Clinic, Beginning Ping Pong, Beginning Pool, Basketball Free Throw Clinic, Basketball Blocking Out Clinic, Plyometric Instruction for Children & Adults, Speed & Agility Classes for Children & Adults, Beginner Weight Training. Puna/Kau District: Biking Fitness, Jump Rope Fitness, Coach Pitch ages 8 -9 years old, T -ball ages 6 -7 years old, Netless Badminton, Basketball Conditioning Skills, Ladder Ball, Track & Field Instructions. West Hawai'i District (N /S Kona & NIS Kohala): Biddy Basketball Clinic, Volleyball Clinic, Basketball for Tots, Ping Pong, Archery Class, Flag Football, Youth Basketball Clinic, Beginning Golf, Beginning Tennis, Age Group Basketball Clinic for youths ages 8 -14 years old. 2. Provide at least six seasonal arts and craft activities for children and adults in all recreational facilities (i.e. Fall — Halloween /Thanksgiving/Christmas craft activities; Winter — Valentines /St. Patrick/Easter activities; etc.). Objective is being achieved. The following are seasonal art and craft activities that were offered at various recreational facilities islandwide during the past 6 months. Six Month Progress Report on Program Objectives for FY 2010 -11 13 PARKS & RECREATION RECREATION Hilo District Sites Seasonal Craft Activities: Fish Printing, Tie Die, Back to School Journals, Leather Bookmarks, Mirror Etching for Teens & Adults, Bead Making, Cracker Jack & Nuts, Lauhala Hotplates, Origami, Recycle Butterfly, Shrink Art, Card Making Class, Wind Socks, Back to School Crafts, Scratch Art, Decorative Vases, Paper Punch Cards, Puzzle Craft, Thanksgiving Table Piece, Christmas Tree Ornaments, 2011 Calendar Craft, Flip Flop Magnets, Lauhala Wreath Making, Faux Stained Glass Ornaments, Pumpkin Carving, Turkey Craft, Spring Clip Craft, Tic Tac Toe Board, Winter Frame Craft, Christmas Picture Frame, Halloween Card Crafts, Christmas Wreath Making. Hamakua District Sites Seasonal Craft Activities: 4 th of July Craft, Foam Placemats, Picture Tracing, Embossing Cards, Bookmark Craft, Origami, Beaded Animals Craft, Picture Frames, Magnet Craft, Pom Pom Critters, Suncatchers, Halloween Craft, Finger Painting, Tic Tac Toe Board Game, Plaster Mask, Christmas Magnet, Scribble Lunch Bags, Puzzler Mix -Up Fun, Halloween Art Treat Bags, Stencil & Designs Big Table Art, Christmas Gift Bags Crafts, Thanksgiving Craft, Autumn Leaf Stamps. Puna/Kau District Sites Seasonal Craft Activities: Summer Memories Album, Water Color Painting, Kite Making, Puzzle Picture Frames, Cardboard Animals, Torn Paper Mosaics, Halloween Craft, Rice Wall Hanging Craft, Turkey Craft, Acrylic Painting, Miniature Christmas Tree Craft, Picture Collages, Bead Bracelets, Hand Holiday Wreath Craft, Artsy Sand, Fall Leaf Print Making, Grandparents Day Gift Making, School Box Decorating Craft, Bookmarkers & Page Toppers, Columbus Day Macaroni Art, Christmas Coloring Contest, Picture Frame Making, Note Holders Craft, Multimedia Collages, Sand Art, Youth Mold Ceramics, Recycle Art Fun, Paper Airplanes/Kites Craft. West Hawai'i District (N /S Kohala & N/S Kona): Water Color Art, Ceramics, Summer Time Scrapbook, Beginning Origami, Halloween Craft, Thanksgiving Craft, Bleach Pen T -Shirt Design, Boogie Monsters, Bead Bracelets, Rock Art, Stencil & Designs Craft, Play Clay, Leaf Rubbings. 3. Maintain a safe facility, free of hazards for all activities, patrons and employees by conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a quarterly basis. Objective is being achieved with reports being sent to P &R Administration. Six Month Progress Report on Program Objectives for FY 2010 -11 14 PARKS & RECREATION RECREATION 4. Plan, organize and implement a minimum of four district -wide events in each respective district that is responsive to the respective community's needs and interests (i.e. Hilo District — The Biggest Easter Egg Celebration; Hamdkua District — Hamakua Fun Day; etc.). Hilo District: 1. Halloween Program at Prince Kuhio Plaza 2. Jimmy Yagi's Basketball Clinic at Waiakea Uka Gym 3. Trunk or Treat at Kawananakoa Gym 4. Family Christmas Day in Downtown Hilo Hamakua District: 1. Ohana Fishing Tournament 2. Super Saturdays' Basketball League 3. Click it or Ticket 3 on 3 Basketball Tournament Puna/Kau District: 1. Vulcan Baseball Clinic 2. Pahoa Halloween Program 3. Ohana Fun Day at Hawaiian Beaches Park West Hawaii District (N /S Kohala & N/S Kona): 1. Ohana Fishing Tournament 2. Super Saturdays' Basketball League 3. World Youth Basketball Tournament 4. Kekuaokalani Gym Halloween Program 5. Big Island Chess Tourney 5. Develop a minimum of six partnerships with other recreation providers as well as community organizations to maximize service and activities to the public (i.e. summer camping program in partnership with the YMCA). Hilo District: 1. Halloween Program at Prince Kuhio Plaza - Partnered with General Growth Properties, Hilo High School Key Club, Waiakea High School Key Club. 2. Jimmy Yagi's Basketball Clinic at Waiakea Uka Gym - Partnered with Jimmy Yagi and Don's Grill. 3. Trunk or Treat Halloween Program at Kawananakoa Gym - Partnered with Keaukaha Community Association. Six Month Progress Report on Program Objectives for FY 2010 -11 15 PARKS & RECREATION RECREATION 4. Family Christmas Day in Downtown Hilo - Partnered with Downtown Association, Palace Theater, Hilo High School Key Club, Mayor's office. Hamakua District: 1. Ohana Fishing Tournament - Partnered with West Hawaii Recreation staff and Community volunteers. 2. Super Saturdays' Basketball League - Partnered with West Hawai i Recreation staff and Community volunteers. 3. Click It or Ticket 3 on 3 Basketball Tournament - Partnered with HIPAL, West Hawaii Recreation staff, and Community volunteers. Puna/Kau District: 1. Vulcan Baseball Clinic - Partnered with UH Vulcan Baseball staff. 2. Ohana Fun Day at Keonepoko School - Partnered with Queen Liliuokalani Children Trust, Puna Community Police, Salvation Army & Neighborhood Place of Pahoa. 3. Ohana Fun Day at Keaau Middle School - Partnered with Queen Liliuokalani Children Trust, Puna Community Police and Salvation Army. 4. Pahoa High School Ho`olaulea — Partnered with other Puna Community Groups. West Hawaii District (N /S Kohala & N/S Kona): 1. Ohana Fishing Tournament - Partnered with Hamakua Recreation staff and Community volunteers. 2. Super Saturdays' Basketball League - Partnered with Hamakua Recreation staff and Community volunteers. 3. World Youth Basketball Tournament - Partnered with Christy Gladstone. 4. Kekuaokalani Gym "Candyland" Halloween Program - Partnered with Solid Rock Ministries. 5. Basketball Camp — Partnered with Hawaii Island Hoops. 6. Youth Football Clinic — Partnered with UH Manoa. 7. Youth Speed & Quickness Clinic — Partnered with UH Manoa. 8. Keiki Marathon - Partnered with Kona Marathon. 9. Big Island Chess Tourney — Partnered with Big Island Chess Club. 10. Farm Fair & Carnival - Partnered with Big Island Farm Bureau. Six Month Progress Report on Program Objectives for FY 2010 -11 16 PARKS & RECREATION RECREATION 6. Provide quarterly training for the P &R staff on various issues, ADA concerns, safety issues, self - improvement /enhancement, etc. September 24, 2010 - County Trap & Skeet Range. In- Service training covered gun safety awareness and type of services being offered at the range. December 10, 2010 — Hawaii Volcanoes National Park & Kilauea Military Camp, educational tour and information on what type of services are available in the park for possible summer fun excursions. 7. Provide the Department with at least two ADA training sessions. To date objective has not been achieved. 8. Provide complete fingerprinting background checks on all new employees, temporary hires and volunteers who work in close proximity to children. Objective is being achieved. Fingerprint background checks were done for temporary Winter Intersession hire and Recreation program volunteers. Summer Fun temporary hires will be fingerprinted in May /June 2011. Six Month Progress Report on Program Objectives for FY 2010 -11 17 PARKS & RECREATION SUMMER AND INTER - SESSION PROGRAM 1. Conduct a minimum of 20 Summer Fun programs island -wide. Program to begin in June 2011. Mandatory training for Summer Fun Temporary Hires will be June 1 -3, 2011, with the actual Summer Fun Program for the children running from June 6 -July 22, 2011. 2. Continue to conduct longer programs hours at majority of the sites. Program hours at each site is based on the needs of the community it serves. Tentative hours are 8:00 am -2:00 pm and 8:00 am -3:00 pm. 3. Work in partnership with the Department of Education Child Nutrition Program and with HCEOC to sponsor free lunch programs for all summer fun sites that qualify and meet the requirements for this program. Objective not achieved at this time. USDA reimbursement cost for 2011 has not been released yet. 4. Supplement the regular Summer Fun program with various enrichment -type programs for those willing to pay the higher fee: • Develop and implement a teen -scene programs at Pu`u`eo Community Center in East Hawaii and at Hale Halawai in Kona, teaching life's skills with emphasis on leadership training. This will run for six weeks from 8 a.m. to 3 p.m., targeting teens 12 —17 years old, at a cost of $160 per teen. • Conduct an all -day Summer Fun Explorations Program at the Hilo Armory to run for seven weeks from 8 a.m. to 3 p.m. and target children in grades 1 — 4, at a cost of $160 per child. Objective not yet met. Program begins in June 2011. 5. Develop a minimum of (8) Winter Intersession programs islandwide. Winter Intersession Program 12/20- 30/10. 1) Andrews Gym — 45 children registered ($35.00 per child Program fee) 2) Waiakea Uka Gym — 62 children registered ($35.00 plus $10.00 activity fee) 3) Wainaku Gym — 57 children registered ($35.00 per child Program fee) 4) Kawananakoa Gym —19 children registered ($35.00 plus $10.00 activity fee) Sites that adjusted their hours to better service the children in their communities during the Winter Intersession Break: Six Month Progress Report on Program Objectives for FY 2010 -11 18 PARKS & RECREATION SUMMER AND INTER - SESSION PROGRAM Hamakua District: 1) Honomu Gym —11:00 am -7:00 pm. 2) Papaikou Gym —11:00 -7:00 pm. 3) Honokaa Gym —10:00 am -6:00 pm. N/S Kohala District: 1) Waimea Community Center — 9:30 am -5:30 pm. 6. Integrate children with disabilities into the summer and inter - session programs wherever possible, through the assistance of the Therapeutic Specialist. No ADA accommodations were requested for the 2010 Winter Intersession program. Summer Fun to begin June 2011. Six Month Progress Report on Program Objectives for FY 2010 -11 19 PARKS & RECREATION HO'OLULU PARK COMPLEX 1. Provide clean, safe and well- maintained facilities: a. Close each facility once per year for general clean up and minor repairs. Objective is being achieved. During FY2010 -11 repairs and maintenance conducted in between scheduled functions. b. Pressure wash each facility once every quarter. Objective is being achieved. Pressure washing done in down periods of events. c. Check on safety hazards daily. Objective is being achieved. Both day and night shift supervisors are required to fill out Daily Checklist forms which list all repairs and safety hazards. Repair worker checks list and completes all necessary repairs. d. Clean and sanitize facilities before and after events in 99% of the cases. Objective is being achieved. Facilities are cleaned 100% of the time. During the first two quarters we had 1,560 activities. Each was cleaned and sanitized before and after each activity. e. Work with Safety Committee to have courtesy safety inspection annually. Objective is being achieved. 2. Provide a well - manicured playing surface at all ballfields (Wong Stadium and Walter Victor Baseball Complex): a. Mow lawn weekly, weather permitting, 90% of the time. Objective is not being achieved. Mowing schedule has been changed to bi- weekly. b. Close each ballfield at least one week annually for field renovations. Objective achieved. All fields were closed for the month of September 2010. c. Aerate ballfields semi - annually. Objective achieved. All fields were closed for the month of September 2010. Six Month Progress Report on Program Objectives for FY 2010 -11 20 PARKS & RECREATION HO'OLULU PARK COMPLEX d. Fertilize ballfields quarterly. Objective is being achieved. Walter Victor fields were completed in September 2010 and Wong Stadium was completed during August 2010. 3. Provide training for staff: a. Conduct safety talks on different topics every month. Objective is being achieved b. Retrain employees on equipment use semi - annually. Objective is being achieved Have supervisors conduct equipment maintenance training and have equipment maintained weekly. Objective is being achieved. Equipment is repaired and maintained on a weekly basis. d. Provide refresher course on Material Safety Data Sheet annually. Objective is being achieved. 4. Enforce rules and educate sponsors: a. Comply with Federal ADA, State OSHA, County, Department and Complex rules and regulations. Objective is being achieved. Rules are discussed with users and distributed with all applications. Supervisors are trained to enforce all rules. b. Revise rules annually. Objective is being achieved. Rule Revision will be done 2011. c. Distribute rules with all applications. Objective is being achieved. Rules were distributed with all applications. Six Month Progress Report on Program Objectives for FY 2010 -11 21 PARKS & RECREATION HO'OLULU PARK COMPLEX 5. Work with Hilo Jaycees, Lehua Jaycees, Intake Service, schools and community groups for improvements to the Ho`olulu Complex: a. Complete one major improvement project. Painting of bleachers at Wong Stadium done in November 2010 and Bleachers painted at EKS August 2010 b. Do beautification/landscaping project for each facility annually. 2010 had improvements by Lehua Jaycees at Civic,and EKS Painting done by Hawaii Isle Lions C1ub,Drag Strip repairs and painting by Big Isle Auto Club. 6. Maximize use of all facilities within the Ho`olulu Complex by accommodating an estimated 2,400 activities annually. Objective is being achieved. Six Month Progress Report on Program Objectives for FY 2010 -11 22 PARKS & RECREATION AQUATICS 1. Provide services at our nine (9) pool facilities with two (2) lifeguards on duty daily at Kona Community Aquatics Center and Sparky Kawamoto Swim Stadium and one lifeguard on duty daily at Pahoa Pool 95% of the time. Pahala, Kohala, Konawaena, Honoka`a, and Laupahoehoe will have at least one lifeguard on duty Monday through Friday, 90% of the time. NAS pool will have at least one swim instructor/ lifeguard on duty Monday through Friday, 90% of the time. Objective is being achieved at all pools except Kawamoto, Pahoa, and Laupahoehoe due to staff leave. 2. Offer recreational and lap swimming for approximately 700,000 patrons. Offer Learn-to -Swim and other water related courses to approximately 3,000 patrons at NAS Pool and Kona Community Aquatic Center 95% of the time year round and at least 6 weeks in the summer at all other pools. Objective is being achieved as of December 31, 2010. Aquatics has hosted 346,820 patrons for Recreational and Lap swimming. The Learn to Swim objective is not being achieved at the six month point. Aquatics currently has 1,085 patrons for Learn to Swim. 3. Develop and distribute a quarterly brochure of County of Hawaii pool facilities highlighting recreational and adult lap swimming hours as well as swim lessons, special events and programs. This objective is being met. The latest issue of the Aquatic Division Quarterly Guide was produced and distributed December 1, 2010. The next issue is planned for March 1, 2011. 4. Initiate two (2) water safety instructor classes through American Red Cross instructor trainers for East and West Hawaii to increase the pool of candidates for Learn -to- Swim program instructors. This objective is not currently being met due to the lack of American Red Cross Instructor Trainers (IT). Currently, two Aquatics Division Staff members are training to become IT's so that this objective can be met in the future utilizing internal staff and not relying on the American Red Cross for this service. 5. Conduct two (2) American Red Cross Lifeguard Training, two (2) CPR for the Professional Rescuer and two (2) First Aid and safety classes at each of our nine (9) pool facilities during the fiscal year. Six Month Progress Report on Program Objectives for FY 2010 -11 23 PARKS & RECREATION AQUATICS This objective is being met for one American Red Cross Lifeguard Training course per pool, two American Red Cross CPR/AED classes per pool and two American Red Cross First Aid courses per pool. 6. Plan, promote and coordinate five (5) novice swim meets serving approximately 200 participants during August through October 2010. This objective was met. Five Novice meets were held in 2010. 7. Sponsor or provide major support to at least two (2) open water swim competitions, one on each side of the island. This objective was met. Hapuna Rough water Swim was held July 4, 2010 with 221 participants. Richardsons Rough water swim was held on July 25, 2010 with 170 participants. 8. Promote workplace safety for all staff by providing personal protective equipment and safety training on an ongoing basis. This objective is being met. Safety topics are covered at monthly staff meetings. Six Month Progress Report on Program Objectives for FY 2010 -11 24 PARKS & RECREATION CULTURE & COMMUNITY ARTS 1. Provide 70 workshops and classroom instructions in various disciplines, music, dance, drama, arts, crafts, and natural sciences at established sites Countywide. Conducted a total of 55 workshops and class instructions in various disciplines or 79% of projected goal as of 12/31/10. 2. Develop and conduct at least one Cultural /Community event per quarter to preserve ethnic traditions and heritage, encourage craftsmanship and cottage industry. Objective achieved. Developed and conducted the 4 1h of July Fest, the BBQ Contest, Moku O Hawaii Canoe Races,, Car Show and Lehua Jaycees Fireworks Exhibition, Hawaii Caoe Racing Association State Championship Regatta, the 2010 Queen Lili'uokalani Festival, assisted with the Moku O Keawe Festival, Veteran's Day Parade, Christmas Wreath Display, and Stand Up Paddle Board World Tour as of 12/31/10. 3. Market programs by securing community involvement and financial support through six partnerships /sponsorships. Objective achieved. Programs and events are marketed and supported through partnerships and collaborations with the following organizations and agencies: Pacific Radio Group, Queen Lili'uokalani Children's Center, Halau Hula O Kou Lima Nani E, Hawaii Tropical Flowers Association, Moku O Keawe Foundation Lehua Jaycees, Blue Hawaiian Helicopters, the Hawaii County Fire and Police Departments, Public Works, State DLNR, Mayor's Office and other County Agencies as needed. 4. Advertise and promote the Cultural & Community Arts programs and activities through our quarterly "Arts Visions" newsletter and media such as radio, television, periodicals and newspapers. Objective achieved. Advertised and promoted events and programs through our quarterly program guide, Hawaii Tribune Herald, West Hawaii Today, Pacific Radio Group, Big Island Visitor's Bureau, KWXX, KPUA, KIPA, KWYI, Honolulu Advertiser, Star Bulletin and Hawaiian Airlines, North Kohala News, and Community Agencies Newsletters. Six Month Progress Report on Program Objectives for FY 2010 -11 25 PARKS & RECREATION ELDERLY ACTIVITIES EAD Administration The division will provide and /or facilitate a wide array of services and opportunities and evaluate the quality of services provided by: 1. Coordinating a service delivery system that addresses the needs and interests of older adults by providing comprehensive and coordinated services, represented by the division's six major programs, for over 9,441 seniors annually and conducting an annual evaluation on each program. Provided services to 9,499 seniors, or 101% of the established objective of 9,441 seniors and conducted evaluations on 4 of the six (6) EAD programs or 67% of the objective of six (6). The division will pursue the help from persons and groups to improve and maintain P &R facilities and enhance programs /services /activities by: 2. Maintaining the EAD Advisory Council made up of representatives from the 25 senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council by conducting at least one general meeting in January and six district meetings in July of each fiscal year servicing 40 presidents /chairpersons islandwide. Arranged six (6) Advisory Council district meetings or 86% of the objective of seven annually. The division will provide regular facilities and safety inspections and training for staff by: 3. Maintaining an EAD Safety Committee with at least one representative of each program meeting quarterly to enforce safety procedures, improve unsafe conditions affecting staff and seniors and give feedback to the department safety committee, as needed, and conduct a safety on -site evaluation semi - annually (January and July) of 32 senior center facilities and conduct safety evaluations /training for 50 EAD staff by June 30, 2011. Arranged two safety meetings or 50% of the established objective of four annually. Conducted one semi - annual safety facilities inspection of 32 senior center facilities and conducted 39 staff safety evaluations /training or 50% and 78% of the established objective of two semi - annual inspections of 32 facilities and 50 staff evaluations /training respectively. Six Month Progress Report on Program Objectives for FY 2010 -11 26 PARKS & RECREATION ELDERLY ACTIVITIES In order to keep the public informed of its activities the division will: 4. Produce at least one "Video Highlights" of the division's activities annually. Objective Achieved: Produced one "Video Highlights" ( Kupuna Hula Festival) of the division's activities or 100% of the objective of one. Maintain the division's Kupuna News magazine by providing information on all EAD program activities and printing at least 2,800 copies for distribution to over 200 organizations quarterly. Printed and distributed two issues of the Kupuna News magazine, or 50% of the objective of four issues. Six Month Progress Report on Program Objectives for FY 2010 -11 27 PARKS & RECREATION ELDERLY ACTIVITIES EAD Recreation 1. Provide and promote active and passive recreational, cultural and leisure opportunities to 2,500 unduplicated individuals 55 years and older at 25 senior centers island -wide by June 30, 2011. Objective achieved. Served 2,989or 120% of the established objective of 2,500 seniors at 25 senior centers or 100% of the established goal of 25 senior centers. 2. Serve 1,025 older adults in recreational, educational, health - related and cultural classes at 25 senior centers by June 30, 2011. Objective achieved. Served 2,099 older adults or 117% of the established objective of 1,800 older adults in recreational, educational, health related and cultural classes at 25 senior centers or 100% of the established objective of 25 senior centers. Provide at least eight districtwide activities for a total of 1,475 older adults in Puna/Kau, North and South Hilo, North and South Kohala, North and South Kona and Hamakua by June 30, 2011. Objective achieved. Provided 13 district activities or 163% of the goal of eight activities for a total of 1,479 older adults or 100% of the goal of 1,475 older adults. EAD Special Program Provide at least six countywide /state /national /international events for 1,300 older adults by June 30, 2011. Provided three or 50% of the established objective of six events and served 1,114 or 86% of the established objective of 1,300 older adults. Six Month Progress Report on Program Objectives for FY 2010 -11 28 PARKS & RECREATION ELDERLY ACTIVITIES 2. Serve a total of 800 older adults in at least four countywide special events and serve 200 older adults in one statewide event by June 30, 2011. Countywide Provided 1 or 25% of the established objective of four countywide events and served 383 or 48% of the established objective of 800 older adults. Statewide: Provided two or 200% of one statewide event, and served 731 or 366% of the established objective of 200 older adults. 3. Provide one cultural event for 300 older individuals on a county /state /international level that will attract a total of 1,200 attendees by June 30, 2011. Provided one or 100% of the established objective of one cultural event and served 374 or 125% of the established objective of 300 older adults. The event attracted 1,224 or 102 % of the established objective of 1,200 attendees. Six Month Progress Report on Program Objectives for FY 2010 -11 29 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX 1. Continue focusing on the rainforest theme by acquiring 2 new appropriate rainforest animals. A Red - Footed Tortoise and a pair of Black- Pencilled Marmosets were acquired during the first half of this fiscal year 2. Successfully breed two animal species for exhibit or to trade with other facilities. A Two -Toed Sloth was born at the zoo on 11/26/10 3. Initiate "for a fee" programs and activities that will generate sufficient revenue to expand the recreational and educational opportunities at Pana`ewa Rainforest Zoo & Gardens. The Zoo Information/Education Specialist I position has been vacant since July 2010 and we have been unable to initiate new programs and activities 4. Plan and implement a minimum of one night activity at the Zoo by June 30, 2011. Due to the vacant Zoo Information/Education Specialist I position we are unable to implement a night activity 5. Work with community groups to help facilitate 10 major volunteer projects to maintain and improve the Zoo and Equestrian Center. 1) Hawaii Island Palm Society completed their annual cleaning and fertilizing project with help from High School Key and Keywins 2) Hawaii Chapter of the American Bamboo Society completed 3 clean -up days that included removal of old bamboo fencing 3) Matthew Nagata and Boy Scout Troop 78 completed his Eagle Scout project to replace all existing old wooden trash receptacles with newly constructed ones which they installed 4) Waiakea Lions Club constructed the concrete foundation and roof for the new Coati mundi exhibit 5) Joann Nishimoto and her Hilo High School class special needs class has adopted the new Cycad garden and has completed 3 work days at the zoo Six Month Progress Report on Program Objectives for FY 2010 -11 30 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX 6. Offer docent training to assist with guided tours of the Zoo as well as outreach programs by providing at least 1 docent training session each year. The Docent Training Class is scheduled for March /April 2011, but will have to be cancelled this year due to our vacant Zoo Information/Education Specialist I position 7. Provide 45 educational guided tours of the Pana'ewa Rainforest Zoo and Gardens with volunteer docents that have completed the Zoo Docent Training Program. 11 guided tours were completed as of December 31, 2010 8. Provide a venue for annual recreational equestrian events at the Pana`ewa Equestrian Center: a. host 3 rodeo events annually. Objective being achieved. As of 12/31/10 two rodeos have been held. b. host 3 dressage events annually. Objective being achieved. As of 12/31/10 two dressage events have been held. Six Month Progress Report on Program Objectives for FY 2010 -11 31 PARKS & RECREATION 'ALAS CEMETERY 1. Conduct maintenance and repair activities. Objective achieved. Parks Maintenance crews have maintained cemetery grounds and pavilion throughout the fiscal year. Final Status Report on Program Objectives for FY 2009 -10 PARKS & RECREATION VETERANS CEMETERIES EAST AND WEST HAWAII 1. Continue to seek community assistance in beautifying the cemeteries. Work with Sons and Daughters of Veterans for a project per year. Objective not being achieved. No Sons and Daughters of Veterans project was completed before fiscal year end. 2. Continue to coordinate development of the East and West Hawaii Veterans Cemeteries with the Veterans Advisory Committee and the Department of Defense. Objective achieved. Parks & Recreation Director has met with Veterans Advisory Committee on a monthly basis and has shared status reports on cemetery development. Parks Maintenance has addressed concerns brought forth by the committee. 3. Continue maintenance of cemetery grounds. Objective achieved. Maintenance is ongoing. 3. Assign and record all burials. Objective achieved. Final Status Report on Program Objectives for FY 2009 -10 PARKS & RECREATION RURAL CEMETERIES 1. Continue maintenance of cemetery grounds. Objective achieved. Maintenance is ongoing. 2. Assign and record all burials. Objective achieved. Final Status Report on Program Objectives for FY 2009 -10 PARKS & RECREATION HAWAII COUNTY BAND 1. Provide musical services for the island residents and visitors by working with community organizations and providing 40 musical services annually (e.g. parades, ceremonies, festivals, concerts and special events.). Objective achieved. Provided 43 performance services during FY 2009 -10. These services include parades, concerts, patriotic ceremonies and special events in Hilo, Volcano, Pahoa, Kea'au, and Kona. 2. Provide 11 monthly Mo`oheau Bandstand concerts that are entertaining, educational, musically challenging, and historically significant. Objective achieved. Provided 12 monthly Mo'oheau Park concerts during FY 2009 -10. All concerts very well attended and well received by the crowd in attendance. A brief history of the Hawaii County Band is presented to the audience at concerts to inform the public of the band's cultural and historical significance. In addition, program notes on selections being performed, are presented to the audience in order to help the audience better understand each work. To insure that the band plays a variety of quality music, pieces are chosen from selected national lists such as the National Band Association, Music Educators National Conference, The Instrumentalist, and the College Band Directors National Association. Every monthly concert tries to incorporate either a featured solo or popular selection. 3. Sponsor the Intermediate and High School Concert Band Festival, which showcases school bands from the Big Island and elsewhere. The Big Island Band Festival was held on May 08 at the Afook - Chinnen Civic Auditorium. 8 bands from East Hawaii participated in this event. This annual event is designed to showcase both Intermediate and High School Bands from the Big Island and also give other bands from across the state an opportunity to travel to our island and to perform in an adjudicated setting. This year the bands were adjudicated by Dr. Thomas Bingham and Keith Higaki, both are faculty members at the University of Hawaii at Manoa. Final Status Report on Program Objectives for FY 2009 -10 4 PARKS & RECREATION HAWAII COUNTY BAND The Big Island Intermediate and High School Select Band was be held on March 07 at the Hilo High Schools Auditorium. Students from Hilo, Waiakea, Kamehameha, and Kea'au, participated in this event. Students rehearsed for 4 weekends at Hilo Intermediate School and Kea'au High School. From all accounts the event was a huge success and great benefit to all the students who participated. This event is put on with the cooperation and participation of Intermediate and High School Band Directors. Also on this concert the winners from the solo and Ensemble contest held earlier this January were given an opportunity to perform their selections for the public. This year the intermediate select band was rehearsed and conducted by Paul Arceo. 4. Feature at least two young musicians as soloists at the April or May Mo`oheau Bandstand Concert, which provides musically educating opportunities for the young people of the County of Hawaii, annually. Objective achieved. We featured two young musicians on the Hawai'i County Band's April and May concert. Shelly Roof performed the "Rondo" from W.A. Mozart's horn concerto in Eb" in April and Chris Roof played the "Concertino for Clarinet" by Carl Maria von Weber in May. 5. Introduce 20 new musical pieces per year to provide musical challenges to the band members. Objective achieved. 24 new pieces have been performed. Final Status Report on Program Objectives for FY 2009 -10 5 PARKS & RECREATION WEST HAWAII BAND 1. Provide musical services for island residents and visitors by working with community organizations and providing 20 — 25 musical services annually. ( eg. Parades, ceramonies, festivals, concerts, and special events) Objective not achieved. Provided 18 performance services during FY 2009 -10 including: Fourth of July Parade, Hulihe'e Palace Concerts, International Billfish Tournament Ceremony, Kona Coffee Parade, Iron Man Triathalon, and Kailua Christmas Parade. 2. Provide 6 monthly concerts that are entertaining, educational, musically challenging and historically significant. Objective not achieved. Performed 5 concerts at Hulihe'e during FY 2009 -10. 3. Feature a young musician as soloist at the March or May monthly concert, to provide music education opportunities for the young musicians of Hawai'i County. Objective not achieved. A qualified candidate could not be identified. 4. Introduce 20 new pieces per year to provide musical challenges for the band. Objective achieved. 20 new pieces have been introduced either for sight reading, rehearsal, or performance purposes. Final Status Report on Program Objectives for FY 2009 -10 6 PARKS & RECREATION _ �. _.�. ADMINISTRATION 1. Continue to distribute P &R Service survey at all staffed facilities and activities /events conducted by the department. Objective achieved. Survey results are compiled quarterly and shared with all employees. 2. Continue to update information for Divisions and Sections on the County of Hawaii website on a timely basis. Objective achieved. Our Departmental Data Processing Coordinator continues to update the website with quarterly program guides, special events information and departmental rules and regulations. 3. Continue implementation of the transition plan for accessibility to public facilities during the fiscal year. Objective achieved and implementation of the transition plan is steadily progressing. As of the end of FY 09 -10, the department has completed 42 accessibility improvement projects island -wide, two were in construction, and the balance were in various stages of permitting and approval, design or contract development. 4. Continue implementation of the transition plan for program accessibility during the fiscal year. Objective achieved. The ADA Recreation Specialist has completed transition plan report and submitted to DCAB for approval. The specialist also continues to work with divisions to ensure programs are accessible. 5. Continue implementation of the transition plan for playground safety and accessibility during the fiscal year. Objective was achieved and implementation of safety improvements and the transition plan continues to progress. Parks Maintenance implemented a program to replace temporary barricades on existing playground structures (where play accessories, climbers or slides have been removed due to damage) with permanent metal rail panels and /or replacing missing components with new components. Parks Maintenance started a program of installing replacement swing sets at parks that had swing sets that were close to failing or had been removed in the past. Parks Maintenance also continued to implement a program to till existing graveled safety surfaces to ensure compaction in fall zone areas was minimized. Final Status Report on Program Objectives for FY 2009 -10 PARKS & RECREATION ADMINISTRATION Park Planning worked with a volunteer group in North Kohala to execute a major renovation of the playground equipment at Kamehameha Park including replacement of numerous damaged or removed components, repainting and other safety related improvements. Work was nearing completion at the end of this timeframe. Construction of new accessible playgrounds at W.H. Shipman Park (Kea`au), Volcano Park, Pahoa Neighborhood Facility, Lunalilo Playground (N. Kona), and Waikoloa Ho`oko Park have been completed. The playground repair and enhancement project at Higashihara Park has been completed. 6. Maximize resources by encouraging the "Friends of the Park" program and identify a minimum of five community service projects that focus on maintenance and/or improvements to park facilities. Objective achieved. The Park Planning Section worked with volunteer groups in various communities to accomplish the playground repair and enhancement project at Kamehameha Park (N. Kohala), the new comfort station at Higashihara Park (S. Kona), repairs and improvements to Honoka`a Swimming Pool, development of the Skate Park in Kailua Park (N. Kona), and the accessible bleacher installation at NAS Swimming Pool (S. Hilo). In addition, the Park Planning Section was in discussion with numerous other volunteer groups and individuals for other projects aimed at maintaining or improving park facilities island -wide. 7. Provide at least one technical job specific training for 50% of administrative staff. Objective achieved. At least one job specific training was provided for 95% of the administrative staff (20/21 employees). Final Status Report on Program Objectives for FY 2009 -10 PARKS & RECREATION PAMPFARAW PARKS MAINTENANCE • Maintain completion range of 3000 -3400 work orders on an annual basis. Objective achieved. The Division received 3843 work order requests during FY 2009-10. Of these, 3245 were completed, rendering an overall completion rate of 84.44% for FY 2009/10. • Undertake two parks improvements projects per district (18). • One of which supervisor to work with a community group to improve the parks — 1 park per district,minimum. Objective achieved. A total of 93 improvement projects were completed, 63 in- house, 30 by volunteers. Monitor complaints filed for strategic planning purposes for maintenance and services improvements. • Record type, number, district, etc. of complaints and implement necessary maintenance procedures, standards, training, discipline, etc. for corrections. Objective achieved. 58 complaints were recorded. Follow -up for corrections were made. • Make annual inspections of facilities with responsible supervisor. (9 districts) Analyze and discuss methods of improvements. Objective achieved. Inspections of facilities were made randomly. Discussions with supervisors were conducted as needed for corrections. Provide for safe facilities and grounds. • Conduct safety inspections of facilities: Weekly by supervisors (52 per supervisor = 468 total inspections /year). Superintendent to conduct safety inspections on all facilities on a semi- annual basis. • Correct hazards on a timely basis. Objectives achieved. Park Maintenance supervisors collectively conducted a grand total of 468 comprehensive, on -site safety inspections of assigned facilities during FY 2009 -10. During these inspections, deficiencies in prescribed standard of cleanliness, sanitation, physical facilities maintenance, and safety were noted and corrective action taken. Final Status Report on Program Objectives for FY 2009 -10 PARKS & RECREATION PARKS MAINTENANCE Provide for a safe working environment. • Participate with department safety committee and discuss and evaluate accident reports. • Correct any hazardous conditions or practices. • Provide a minimum of one safety instructional sessions per crew each month. • Review and upgrade Park Maintenance Safety and Health Program to include required written safety programs and HIOSH safety training documentation. Full implementation and HIOSH compliance of Parks Maintenance Hazcom, Respirator, and Bloodborne Pathogen Safety Programs 31 Dec 2009. Objectives achieved. Park Maintenance collectively conducted 120+ safety training classes, covering a myriad of HIOSH and site - specific safety topics during FY 2009/2010. • Continue to perform random checks of facilities. Objective achieved. The Superintendent of Park Maintenance and the District Superintendent of W. Hawaii conducted numerous unannounced safety audits of all 7 districts during FY 2009 -10. During these inspections, deficiencies in prescribed standard of cleanliness, sanitation, physical facilities maintenance, and safety were noted and corrective action taken. Final Status Report on Program Objectives for FY 2009 -10 10 PARKS & RECREATION RECREATION 1. Provide introductory instruction in all recreational facilities in at least 4 of the following sports (basketball, baseball, volleyball, track and field, tennis, flag football, badminton) for children and adults, one or more in each respective season (i.e. Fall — basketball; Winter — baseball and track/field; Spring — volleyball; summer — tennis /flag football). Objective achieved. The following instructional sports were offered at various recreational facilities islandwide. Hilo District. Beginning Tennis, Beginning Badminton, Beginning & Advanced Archery, Beginners Judo, Instructional Volleyball for children 12 years old & under, Advanced Volleyball Training for youths 14 years old & under, Instructional Basketball for youths 8 -14 years old, Beginners Fishing, Coach Pitch/T -ball, Tiny Tot's Loco Motor Skills, Fitness Classes, Track & Field training, Beginners Trap Shooting. Hamakua District. 8 years old & under Basketball Clinic, Beginning Basketball Skills & Drills for ages 9 -14 years old, Basketball Clinic for Grades 7 th _ 12 th Plyometrics for ages 14 years & above, Beginning Badminton, Beginner Weight Training, Coach Pitch/T -ball, Beginning Archery, Plyometric Training, Track & Field training. Puna/Kau District: Track & Field Training & Instructions, Flag Football, Instructional Basketball for children ages 5 -8 years old, Instructional Volleyball for youths ages 14 years old & under, Coach Pitch ages 8 -9 years old, T -ball ages 6 -7 years old. West Hawaii District (N /S Kona & N/S Kohala): Age Group Basketball Clinic for youths ages 8 -14 years old, Coach Pitch ages 8- 9 years old, T -ball Clinic ages 6 -7 years old, Archery Class, Bowling Class, Instructional Basketball for ages 5 -8 years old, Beginning Basketball for ages 9- 14 years old, Zumba Fitness, Track & Field Techniques. 2. Provide at least six seasonal arts and craft activities for children and adults in all recreational facilities (i.e. Fall — Halloween/Thanksgiving/Christmas craft activities; Winter — Valentines /St. Patrick/Easter activities; etc.). Objective achieved. The following are seasonal art and craft activities that were offered at various recreational facilities islandwide. Final Status Report on Program Objectives for FY 2009 -10 11 PARKS & RECREATION RECREATION Hilo District Sites Seasonal Craft Activities: Fourth of July Craft, Paper Airplanes, Fall Colored Leaves Craft, Nature Prints Photo, Halloween Pumpkin Making Craft, Halloween Mask Making, Halloween Decorations, Thanksgiving Craft, Thanksgiving Cards, Trick or Treat Bags, Christmas Wreath Making, Christmas Ornament Making, Christmas Card Making, Temari Japanese Thread Ball Ornament, Valentine's Day Craft, Valentine's Lei, Easter Craft, St. Patrick's Craft, Windsock Craft, Girl's Day Pin, Reed Basket Making, Kite Making, Mother's Day Craft, Father's Day Craft, Merrie Monarch Craft, Hamakua District Sites Seasonal Craft Activities: 4 th of July Craft, Paper Gift Boxes, Halloween Craft, Thanksgiving Craft, Christmas Craft, Thanksgiving Christmas Coloring Contest, Halloweenies Craft, Sugar Cone Christmas Tree, May Card Craft, Mazes & Puzzles Day, April Color Wonder & Explosion Art, Boy's Day, Mother's Day Craft, Kite Making, Father's Day Craft, Girl's Day Craft. Puna/Kau District Sites Seasonal Craft Activities: 1 St Day of Fall Art, Grandparent's Day Craft, Watercolor Art, Admission's Day Hawaiian Craft, Hispanic Heritage Month Craft, Halloween Craft, Thanksgiving Craft, Holidays Craft, Columbus Day Craft, Halloween Spookiness Craft, Christmas Decorating, Painting Christmas Wood Ornaments, Christmas Coloring, Christmas Craft Activities, Christmas Ornament Craft, Little Gingerbread Houses, Valentine's Card, Spring Art, Kite Making, Easter Egg Decorating, May Day Craft, Cinco de Mayo Craft, Mini Paper Kites, May Day Lei Making, May Day Flower Baskets, Mother's Day Craft. West Hawaii District (N /S Kohala & NIS Kona): Halloween Arts & Crafts, Thanksgiving Crafts, Christmas Crafts, Christmas Wreath Class, Beginners Hawaiian Quilting, Glass Etching, Stars & Stripes Wind Sock, Valentine's Crafts, Be Mine's Cupcakes, St. Patrick's Day Green Eggs & Spam, Easter Craft, Bead Designs. 3. Maintain a safe facility, free of hazards for all activities, patrons and employees by conducting daily safety inspections and remitting work orders as necessary to correct unsafe conditions. A comprehensive safety inspection to be conducted on a quarterly basis. Objective achieved with quarterly reports sent to P &R Administration. Final Status Report on Program Objectives for FY 2009 -10 12 PARKS & RECREATION RECREATION 4. Plan, organize and implement a minimum of two district -wide events in each respective district that is responsive to the respective community's needs and interests (i.e. Hilo District — The Biggest Easter Egg Celebration; Hamakua District — Hamakua Fun Day; etc.). Objective achieved. Hilo District. 1) Zoo Boo Halloween Program at Panaewa Zoo 2) Halloween Program at Prince Kuhio Plaza 3) Jimmy Yagi's Basketball Clinic at Waiakea Uka Gym 4) Pee Wee Basketball Clinic at Waiakea Uka Gym 5) Vulcans Baseball Clinic 6) Biggest Easter Egg Hunt 7) Vulcans Basketball Clinic Hamakua District. 1) Ohana Shoreline Fishing Tournament 2) Super Saturdays' Basketball League 3) Hamakua Santa's Giftshop 4) Kulaimano Celebrating Families Drug Free Bash Puna/Kau District. 1) Vulcan Baseball Clinic 2) Puna Halloween Program 3) Vulcan Basketball Clinic 4) Ohana Fun Day at Hawaiian Beaches Park West Hawaii District (N /S Kohala & N/S Kona): 1) Kalae Iki Baseball Clinic 2) Ohana Fishing Tournament 3) Super Saturdays' Basketball League 4) World Youth Basketball Tournament 5) Candyland Halloween Program 6) Jimmy Yagi Basketball Clinic 7) University of Hawaii Football Clinic 8) UH Manoa Football Clinic Final Status Report on Program Objectives for FY 2009 -10 13 PARKS & RECREATION RECREATION 5. Develop a minimum of six partnerships with other recreation providers as well as community organizations to maximize service and activities to the public (i.e. summer camping program in partnership with the YMCA). Objective achieved. Hilo District: 1) Zoo Boo Halloween Program at Panaewa Zoo. Partnered with P &R Panaewa Zoo staff. 2) Halloween Program at Prince Kuhio Plaza. Partnered with General Growth Properties. 3) Jimmy Yagi's Basketball Clinic at Waiakea Uka Gym. Partnered with Jimmy Yagi, Bill O'Rear, Don's Grill. 4) Vulcan Baseball Clinic. Partnered with UHH Vulcan Baseball team. 5) Vulcan Basketball Clinic. Partnered with UHH Vulcan Basketball team. 6) Biggest Easter Egg Hunt. Partnered with Hilo Jaycees, Waiakea High School Key Club, Hilo High School Key Club, local businesses. 7) Peewee Basketball Camp. Partnered with Don's Grill and Waiakea Community Association. Hamakua District: 1) Ohana Fishing Tournament. Partnered with West Hawaii Recreation staff and Community volunteers. 2) Super Saturdays' Basketball League. Partnered with West Hawai i Recreation staff and Community volunteers. 3) Hamakua Santa's Workshop. Partnered with Koaniani Community Association. 4) Celebrating Families Drug Free Bash. Partnered with HI -PAL. Puna/Kau District: 1) Vulcan Baseball Clinic. Partnered with UH Vulcan Baseball staff. 2) Puna Halloween Program. Partnered with Puna Lions, Salvation Army, MainStreet Pahoa, Pahoa Weed -n -Seed, Hawaii Academy of Arts & Sciences, HPD CPO's, Nanawale Community Association, Malama Market. 3) Pahala Halloween Party. Partnered with Pahala Community Association. 4) Vulcan Basketball Clinic. Partnered with UH Vulcan Basketball staff. 5) Ohana Fun Day at Hawaiian Beaches Park. Partnered with YES Committee, DLNR, HI -PAL, HPD CPO's, PCAT Committee, QLCC, Salvation Army, Fred Blas, Hawaiian Beaches Action Team. 6) Shipman Gym Basketball Clinic. Partnered with UH Hilo Basketball team. Final Status Report on Program Objectives for FY 2009 -10 14 PARKS & RECREATION RECREATION 7) P &R/UHH Baseball Clinic in Pahoa. Partnered with UHH Baseball team and Puna Lions. 8) Jimmy Yagi Basketball Clinic in Kau. Partnered with Jimmy Yagi. 9) Shipman Hiking program. Partnered with Shipman Industries. West Hawai'i District (N /S Kohala & NIS Kona): 1) Ohana Fishing Tournament. Partnered with Hamakua Recreation staff and Community volunteers. 2) Kalae Iki Baseball Clinic. Partnered with Jack Gifford & Betty Kanuha Foundations. 3) Super Saturdays' Basketball League. Partnered with Hamakua Recreation staff and Community volunteers. 4) World Youth Basketball Tournament. Partnered with Christy Gladstone. 5) Candyland Halloween Program. Partnered with Solid Rock Ministries. 6) Island Chess Tourney. Partnered with West Hawai' i Chess Club. 7) Keiki Marathon. Partnered with Bubba Gump & Kona Marathon. 8) Basketball Officiating Clinic. Partnered with Big Island Basketball Officials Association. 9) Football Clinic. Partnered with UH Manoa. 6. Provide quarterly training for the P &R staff on various issues, ADA concerns, safety issues, self - improvement /enhancement, etc. Objective achieved. 7/24/09 In- Service Training First Aid /CPR with Ryan Chong, Instructor. 9/11/09 In- Service Training Beginners Plyometrics, New Zealand Poi Ball Craft. 10/16/09 In- Service Training Review of Recreation Division Rules and How to Create Lesson Plans 1/22/10 In- Service Training Community Youth Service Program and Track & Field 4/16/10 In- Service Training Kamehattleha Park Complex (Archery, Table Tennis, Hiking, Golf Instructions). 6/2/10 In- Service Summer Fun Training. Final Status Report on Program Objectives for FY 2009 -10 15 PARKS & RECREATION RECREATION 7. Provide the Department with at least two ADA training sessions. Objective achieved. EAD Nutrition Program: 8/10/09 Demonstrated assistive listening equipment for Nutrition Program Staff for improved program access. Follow -up training and distribution of assistive listening equipment: 9/2 Keaau Nutrition, 9/10 & 11 Aunty Sally's Nutrition Program, and 9/30 Pahoa Nutrition Programs. Created loan and inventory system for equipment loaned to seniors in the Nutrition programs as modifications for program access (Pocket talkers, Magnifiers, and a personal PA system). 8/13/09 & 9/10/09 EAD Coordinated Services staff training for TTY TRS (telephone relay system), Sorenson Videophone, and other telecommunication techniques for deaf patrons. Aquatics Division: 10/13/09 Chair lift demo and practice for new Hoyer Style Lift for staff and patron North Kohala Pool. 12/14/09 ADA Briefing and Introduction of new inclusion brochure for Aquatics Staff Meeting. 8. Provide complete fingerprinting background checks on all new employees, temporary hires and volunteers who work in close proximity to children. Objective achieved. Fingerprint background checks were done for temporary Winter Intersession hires, Furlough Friday hires, Summer Fun temporary hires and Recreation program volunteers. 9. ADA Specialist to update language on registration forms, parent handbook and other printed materials for the public. Objective achieved. ADA specialist has updated information for the 2010 Summer Fun/Intersession handbook. Final Status Report on Program Objectives for FY 2009 -10 16 PARKS & RECREATION SUMMER AND INTER - SESSION PROGRAM 1. Conduct a minimum of 20 Summer Fun programs island -wide. Objective Achieved: 2010 Summer Fun Program ran from June 7 -July 16, 2010. 1) Honokaa Gym 12) Papaikou Sports & Fitness Program 2) Papaikou Gym 13) Waimea Community Center 3) Paauilo Basketball Program 14) Kekuaokalani Gym 4) Andrews Gym 15) Kona Old Airport Pavilion 5) Piihonua Gym 16) Yano Hall 6) Kawananakoa Gym 17) Naalehu Community Center 7) Puueo Teen Program 18) Pahala Community Center 8) Hilo Armory 19) Pahoa Community Center 9) Waiakea Uka Gym 20) Hawaiian Beaches Park 10) Hisaoka Gym 21) Shipman Gym 11) Waikoloa Park 22) Wainaku Gym 2. Continue to conduct longer programs hours at majority of the sites. Objective achieved: Site that ran from 8:00 am — 5:00 pm: 1) Andrews Gym Sites that ran from 8:00 am — 3:00 pm: 1) Pahoa Community Center 8) Hisaoka Gym 2) Papa'ikou Gym 9) Waimea Community Center 3) Honoka'a Gym 10) Waikoloa Park 4) Waiakea Uka Gym 11) Wainaku Gym 5) Hilo Armory 12) Puueo Teen Program 6) Piihonua Gym 7) Kawananakoa Gym Sites that ran from 8:00 am -2:00 pm: 1) Shipman Gym 5) Kona Old Airport Pavilion 2) Yano Hall 6) Kekuaokalani Gym 3) Pahala Community Center 7) Naalehu Community Center 4) Hawaiian Beaches Park Final Status Report on Program Objectives for FY 2009 -10 17 PARKS & RECREATION SUMMER AND INTER - SESSION PROGRAM 3. Form partnerships with Pana`ewa and Keaukaha Community Associations in which they provide scholarships for their youngsters i.e., $60 for an all -day program, community association subsidizes $30 for each community members' children. Objective not achieved. Pana'ewa did not have a program since the facility is still closed due to fire damage and renovation work. Expected to open by the end of the year. For unforeseen reasons we did not partner with the Keaukaha Community Association to provide scholarships. We will do so in the future. Partnered with QLCC for the Hawaiian Beaches Park and Pahoa Community Center Summer program to cover the cost of supplies and buses for excursions. 4. Work in partnership with the DOE or HCEOC to sponsor free lunch program for the following sites: Yano Hall, Kohala, Hilo Armory, Pana`ewa, Kawananakoa, Carvalho, Waiakea Recreation Center, Papa`ikou, Papa`aloa, Honoka`a, Pahoa, Kea`au, Mt. View, HOVE, Pahala, Hawaiian Beaches Park and Na`alehu. Objective achieved. A total of 17 Summer Fun sites had free lunches and 16,152 lunches were served during the six week Summer Fun program. Hilo District: Andrews Gym (1379), Hilo Armory (307), Kawananakoa Gym (1171), Piihonua Gym (1159), Puueo Teen Program (209), Waiakea Uka Gym (1785), Wainaku Gym (930). Hamakua District: Papaikou Gym (686), Honokaa Gym (653). Puna District: Hawaiian Beaches Park (373), Shipman Gym (474), Pahoa Community Center (575). West Hawaii District (N /S Kohala & NIS Kona): Hisaoka Gym (1774), Waimea Community Center (508), Kekuaokalani Gym (1923), Kona Old Airport Pavilion (1055), Yano Hall (1191). 5. Supplement the regular Summer Fun program with various enrichment -type programs for those willing to pay the higher fee: • Develop and implement a teen -scene programs at Pu`u`eo Community Center in East Hawaii and at Hale Halawai in Kona, teaching life's skills with emphasis on leadership training. This will run for six weeks from 8 a.m. to 3 p.m., targeting teens 12 — 17 years old, at a cost of $160er teen. • Conduct an all -day Summer Fun Academy at Hilo Armory to run for six weeks and target children in grades 1 — 4, at a cost of $160 per child. Objective achieved. Developed and implemented a teen -scene program at the Pu`u`eo Community Center for six weeks from 8:00 am -3:00 pm. at a cost of $160.00 per teen. Target age group were teens 12 -17 years old, teaching them life skills with emphasis on leadership training. Final Status Report on Program Objectives for FY 2009 -10 18 PARKS & RECREATION SUMMER AND INTER - SESSION PROGRAM Conducted an all -day Summer Explorations Program at Hilo Armory for six weeks from 8:00 am -3:00 p m at a cost of $160.00 per child. Target group was children in Grades 1st — 4 . Adventure filled activities such as hikes, cooking projects, sewing, ceramics, canoe paddling and swimming were included in this program. 6. Develop a minimum of fifteen (15) Inter - Session Activities during Spring, Fall and Winter breaks. Objective not achieved. There was no Fall or Spring Intersession Programs due to the shortened days for these breaks made by Department of Education. Although no program was planned during Fall and Spring, there were some sites that had adjusted their hours to work during the day to open up the gym for the children and teens on break. Fall Break 10/5 -9/09. Sites that adjusted their hours to better service the children /teens in their communities: 1) Honomu Gym —10:00 am -6:00 pm. 2) Paauilo Gym —10:00 -6:00 pm. 3) Wainaku Gym — 8:00 am -4:00 pm. 4) Hale Halawai —10:00 am -6:00 pm. Winter Intersession Program 12/21- 12/31/09. 1) Waiakea Uka Gym — 65 children registered ($30.00 per child Program fee) 2) Wainaku Gym — 53 children registered ($30.00 plus $5.00 activity fee) 3) Kawananakoa Gym — 33 children registered ($30.00 plus $7.00 activity fee) Sites with adjusted hours for Winter Break: 1) Honomu Gym —10:00 am -6:00 pm 2) Honokaa Gym - 10:00 am -6:00 pm 3) Paauilo Gym —10:00 am -6:00 pm 4) Piihonua Gym — 7:30 am -3:30 pm 5) Andrews Gym— Mon/Wed/Fri 7:45am- 4:30pm, Tues/Thurs 11:00am- 7:00pm. 6) Papaaloa Gym — Mon thru Thurs. 10:00 am -6:00 pm, Friday 7:45 am -4:30 pm 7) Hilo Armory — 7:45 am -3:45 pm. 8) Papaikou Gym —10:00 am -6:00 pm 8) Waikoloa Park —10:30 am -6:30 pm /10:00 am -6:00 pm 9) Kekuaokalani Gym — 9:15 am -6:00 pm Final Status Report on Program Objectives for FY 2009 -10 19 PARKS & RECREATION SUMMER AND INTER - SESSION PROGRAM Sprine Break 3/15- 19/10. Sites that adjusted their hours to better service the children /teens in their communities: 1) Honomu Gym —10:00 am -6:00 pm 2) Papaaloa Gym 10:00 am -6:00 pm 3) Puueo/Wainaku Gym — 7:45 am -3:45 pm 4) Hilo Armory —10:00 am -6:00 pm /9:00 am -5:00 pm 5) Waiakea Uka Gym — 7:45 am -3:45 pm 7. Integrate children with disabilities into the summer and inter - session programs wherever possible, through the assistance of the Therapeutic Specialist. Objective achieved. Final Status Report on Program Objectives for FY 2009 -10 20 PARKS & RECREATION HO'OLULU PARK COMPLEX 1. Provide clean, safe and well- maintained facilities: a. Close each facility once per year for general clean up and minor repairs. Objective achieved. Civic was completed in November, 2009; Wong Stadium and Walter Victor in December, 2009; Aunty Sally's Luau Hale completed in February, 2010 and E. K. Multi - Purpose Stadium completed in March, 2010. b. Pressure wash each facility once every quarter. Objective achieved. Civic - August and December, 2009; March and June, 2010 Wong Stadium - July and December, 2009; February and May, 2010 Walter Victor Stadium — August and November, 2009; February and May, 2010 E. K. Multi- Purpose Stadium. Sept and Dec, 2009; March and May, 2010 Aunty Sally's Luau Hale - Sept and Dec, 2009; February and June, 2010 c. Check on safety hazards daily. Objective achieved. Both day and night shift supervisors are required to fill out Daily Checklist forms which list all repairs and safety hazards. Repair worker checks list and completes all necessary repairs. d. Clean and sanitize facilities before and after events in 99% of the cases. Objective achieved. Facilities are cleaned 100% of the time. Each was cleaned and sanitized before and after each activity. e. Work with Safety Committee to have courtesy safety inspection annually. Objective achieved. Inspection done in March, 2010. 2. Provide a well- manicured playing surface at all ballfields (Wong Stadium and Walter Victor Baseball Complex): a. Mow lawn weekly, weather permitting, 90% of the time. Objective achieved. 52 weeks (100 %) b. Close each ballfield at least one week annually for field renovations. Objective achieved. All fields were closed September, 2010 for field renovations. Final Status Report on Program Objectives for FY 2009 -10 21 PARKS & RECREATION HO'OLULU PARK COMPLEX c. Aerate ballfields semi - annually. Objective not achieved. Aerated ballfields only ones in December, 2009 d. Fertilize ballfields quarterly. Objective not achieved. Fertilized only in July and December, 2009. 3. Provide training for staff: a. Conduct safety talks on different topics every month. Objective not achieved (50 %): July, 2009 — MSDS August, 2009 — Back Safety September, 2009 — Head Protection October, 2009 — Proper Housekeeping November, 2009 — Eye Safety December, 2009 — Mower Safety No safety talks given during second half of the year. b. Retrain employees on equipment use semi - annually. Objective not achieved - 50 %. Supervisors retrained employees only in October, 2009. Have supervisors conduct equipment maintenance training and have equipment maintained weekly. Objective achieved —100 %. Supervisors had training done in July, 2010 and equipment were maintained for 52 weeks. Employees rotate equipment maintenance. d. Provide refresher course on Material Safety Data Sheet annually. Objective achieved - 100 %. Had refresher course with employees in July, 2009. 4. Enforce rules and educate sponsors: a. Comply with Federal ADA, State OSHA, County, Department and Complex rules and regulations. Objective is being achieved. Rules are discussed with users and distributed with all applications. Supervisors are trained to enforce all rules. Final Status Report on Program Objectives for FY 2009 -10 22 PARKS & RECREATION HO'OLULU PARK COMPLEX b. Revise rules annually. Objective achieved. Rules were reviewed in July, 2010 and revised as needed. c. Distribute rules with all applications. Objective achieved. Rules were distributed with all applications. 5. Work with Hilo Jaycees, Lehua Jaycees, Intake Service, schools and community groups for improvements to the Ho`olulu Complex: a. Complete one major improvement project. Objective achieved. The students under the guidance of Councilman Onishi painted all of the curbings E. K. in October, 2009. b. Do beautification/landscaping project for each facility annually. Objective achieved. Each facility had beautification/landscaping done during FY 2009 -10 and is ongoing. All ball fields were re- sodded and manicured. 6. Maximize use of all facilities within the Ho`olulu Complex by accommodating an estimated 2,400 activities annually. Objective achieved. 3,105 activities were accommodated. Currently in the process of scheduling additional events annually and maximizing use of the Complex. Final Status Report on Program Objectives for FY 2009 -10 23 PARKS & RECREATION AQUATICS 1. Provide services at our nine (9) pool facilities with two (2) lifeguards on duty daily at Kona Community Aquatics Center and Sparky Kawamoto Swim Stadium and one lifeguard on duty daily at Pahoa Pool 95% of the time. Pahala, Kohala, Konawaena, Honoka`a, Laupahoehoe and NAS will have at least one lifeguard on duty Monday through Friday, 95% of the time. Objective not met at Kawamoto. Due to staff leave, the facility operated with single man coverage more than our projected goals. Not met at Pahoa due to staff leave and mechanical failures that caused closures. Not met at NAS pool due to extended medical leave of staff. NAS operated with one of two swim instructors. All other facilities met goals. 2. Offer recreational and lap swimming for approximately 700,000 patrons. Offer Learn-to -Swim and other water related courses to approximately 3,500 patrons at NAS Pool and Kona Community Aquatic Center 95% of the time year round and at least 8 weeks in the calendar year at all other pools. Objective achieved in regards to recreational and lap swimming. Annual total was 790,855. Objective for Learn to Swim was not met. Annual total was 2,304. Objective was not met because NAS pool operated with only one of two Swim Instructors which decreased the amount of classes offered. 3. Develop and distribute a quarterly brochure of County of Hawaii pool facilities highlighting recreational and adult lap swimming hours as well as swim lessons, special events and programs. Objective achieved. The Aquatic division quarterly program guide is produced and distributed every three months. This guide lists hours of operation, days closed, special events, programs and activities. 4. Initiate two (2) water safety instructor classes through American Red Cross instructor trainers for East and West Hawaii to increase the pool of candidates for Learn -to- Swim program instructors. Objective not achieved due to the American Red Cross not offering this training. Aquatics must depend on the ARC for this training. The Aquatic Manager is anticipating becoming an Instructor Trainer for American Red Cross in the near future. Final Status Report on Program Objectives for FY 2009 -10 24 PARKS & RECREATION AQUATICS 5. Conduct two (2) American Red Cross Lifeguard Training, two (2) CPR for the Professional Rescuer and two (2) First Aid and safety classes at each of our nine (9) pool facilities during the fiscal year. Objective achieved. The Aquatic division conducted American Red Cross classes at all facilities this past fiscal year. 6. Plan, promote and coordinate five (5) novice swim meets serving approximately 200 participants during August through November 2009. Objective achieved. The 2009 Novice season started in August and ended October 31 Five meets were held at Pahoa, Konawaena, NAS, Laupahoehoe and KCAC. 7. Sponsor or provide major support to at least two (2) open water swim competitions, one on each side of the island. Objective achieved. The Hapuna Roughwater swim took place on July 5, 2009 and the Richardsons Roughwater Swim took place on July 26, 2009. 8. Promote workplace safety for all staff by providing personal protective equipment and safety training such as Bloodborne Pathogens training and monthly safety talks for Aquatic Division supervisors. Objective achieved. January and February are the re- certification months for Aquatics in American Red Cross Blood Borne pathogens training. All staff is retrained during this period. Monthly safety training is also ongoing. 9. Replace or install lifeguard stands at all pool facilities offering lifeguards the best possible vantage point to survey patrons. Objective achieved at eight of the nine facilities. NAS does not require a Lifeguard stand as it is an instruction only facility. All other facilities have functioning Lifeguard stands. Final Status Report on Program Objectives for FY 2009 -10 25 PARKS & RECREATION CULTURE & COMMUNITY ARTS 1. Provide 65 workshops and classroom instructions in various disciplines, music, dance, drama, arts, crafts, and natural sciences at established sites Countywide. Objective achieved. Conducted a total of 120 workshops and classroom instructions in various disciplines or 100% of projected goal as of 06/30/10. 2. Develop and conduct at least one Cultural /Community event per quarter to preserve ethnic traditions and heritage, encourage craftsmanship and cottage industry. Objective achieved. Developed and coordinated the Fourth of July 2009 "Blast ", the Hilo Bay BBQ Contest, Moku O Keawe Canoe Races, Paradise Cruise Car Show, County Band Concert and Lehua Jaycees Fireworks Exhibition, Pohoiki Surf Contest, Kau Fourth of July Parade and Hoolaulea, Hawaii Canoe Racing Association State Championship Regatta, Kona Farm Fair, 2009 Queen Lili'uokalani Festival, Veteran's Day Parade, Moku O Keawe International Festival, County Christmas Wreath Exhibit, 2010 Waimea Cherry Blossom Heritage Festival and assisted with the 2010 Support Staff Conference. 3. Market programs by securing community involvement and financial support through six partnerships /sponsorships. Objective achieved. Programs and events were supported through partnerships and collaboration with the Hawaii Tourism Authority, State of Hawaii DLNR, Pacific Radio Group, Hawaii Ballroom Association, Blue Hawaiian Helicopters, Hawaii Tropical Flowers Association, Moku O Keawe Foundation, Lehua Jaycees, the Hawaii County Police and Fire Departments, Public Works, State DLNR, Parker Ranch Shopping Center, Waimea Arts Council, Parker Ranch, Kamuela Hongwanji, Kona Hongwanji Mission, Waimea Bonyu -Kai, Sig Zane, Hula Halu O Kou Lima Nani E, Queen Liliuokalani Children's Center and other County agencies. 4. Advertise and promote the Cultural & Community Arts programs and activities through our quarterly "Arts Visions" newsletter and media such as radio, television, periodicals and newspapers. Objective achieved. Programs and projects were advertised through the Hawaii Tribune Herald, West Hawaii Today, Hawaii County Website, Pacific Radio Group, KWXX, Hawaiian Airlines, Travel Magazines, Tourist Magazines, Honolulu Advertiser, North Hawaii Newspaper, Current Events, Big Island Visitor's Bureau and the Big Island Magazine, Hawaiian Airlines, Motorhead Magazine, Community Agency Newsletters. Final Status Report on Program Objectives for FY 2009 -10 26 PARKS & RECREATION ELDERLY ACTIVITIES EAD Administration The division will provide and/or facilitate a wide array of services and opportunities and evaluate the quality of services provided by: 1. Coordinating a service delivery system that addresses the needs and interests of older adults by providing comprehensive and coordinated services, represented by the division's six major programs, for over 9,555 seniors annually and conducting an annual evaluation on each program. Objective Achieved: Provided services to 13,033 seniors, or 136% of the established objective of 9,555 seniors and conducted evaluations on 6 of the six (6) EAD programs or 100% of the objective of six (6). The division will pursue the help from persons and groups to improve and maintain P &R facilities and enhance programs /services /activities by: 2. Maintaining the EAD Advisory Council made up of representatives from the 25 senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council by conducting at least one general meeting in January and six district meetings in July of each fiscal year servicing 40 presidents /chairpersons islandwide. Objective Achieved: Arranged seven (7) Advisory Council district meetings or 100% of the objective of seven annually. The division will provide regular facilities and safety inspections and training for staff by: 3. Maintaining an EAD Safety Committee with at least one representative of each program meeting quarterly to enforce safety procedures, improve unsafe conditions affecting staff and seniors and give feedback to the department safety committee, as needed, and conduct a safety on -site evaluation semi - annually (January and July) of 32 senior center facilities and conduct safety evaluations /training for 50 EAD staff by June 30, 2010. Objective Achieved: Arranged four safety meetings or 100% of the established objective of four annually. Conducted one semi - annual safety facilities inspection of 32 senior center facilities and conducted 58 staff safety evaluations /training or 100% and 116% of the established objective of two semi - annual inspections of 32 facilities and 50 staff evaluations /training respectively. Final Status Report on Program Objectives for FY 2009 -10 27 PARKS & RECREATION ELDERLY ACTIVITIES In order to keep the public informed of its activities the division will: 4. Produce at least one "Video Highlights" of the division's activities annually. Objective achieved. Produced one "Video Highlights" ( Kupuna Hula Festival) of the division's activities or 100% of the objective of one. 5. Maintain the division's Kupuna News magazine by providing information on all EAD program activities and printing at least 2,800 copies for distribution to over 200 organizations quarterly. Objective Achieved: Printed and distributed four issue of the Kupuna News magazine, or 100% of the objective of four issues. EAD Recreation 1. Provide and promote active and passive recreational, cultural and leisure opportunities to 2,500 unduplicated individuals 55 years and older at 25 senior centers island wide by June 30, 2010. Objective achieved. Served 3,543 or 142% of the established objective of 2,500 seniors at 25 senior centers or 100% of the established goal of 25 senior centers. 2. Serve 1,025 older adults in recreational, educational, health - related and cultural classes at 25 senior centers by June 30, 2010. Objective achieved. Served 2,207 older adults or 215% of the established objective of 1,025 older adults in recreational, educational, health related and cultural classes at 25 senior centers or 100% of the established objective of 25 senior centers. 3. Provide at least eight district -wide activities for a total of 1,475 older adults in Puna/Ka`u, North and South Hilo, North and South Kona, North and South Kohala, and Hamakua by June 30, 2010. Objective achieved. Provided 25 district activities or 313% of the goal of eight activities for a total of 3,020 older adults or 205% of the goal of 1,475 older adults. Final Status Report on Program Objectives for FY 2009 -10 28 PARKS & RECREATION ELDERLY ACTIVITIES Activities were: Laupahoehoe Recognition, Volunteers, Sashiko Workshop, East & West Line Dance Workshop, Ground Golf Social, Ka`a District Picnic, Kona Billiards, Honoka`a Peace Parade, Puna Circus, Hilo Costume Party, Halloween Ground Golf, Puna/Ka`a Ground Golf, Fun in the Sun, West HI Christmas Party, ERS Instructor & Volunteer Christmas Recognition, Big Island Gateball Social, Intergenerational Valentine Breakfast, Kamana Senior Center Valentine Ball, Islandwide Casino, Ka`a Paaina, Feather Lei Graduation Ceremony, Hawaii State Senior Karaoke Revue, Puna/Ka`a District Ground Golf, East Hawaii Casino Day. EAD Special Program 1. Provide at least six countywide /state /national/international events for 1,300 older adults by June 30, 2010. Objective Achieved. Provided six or 100% of the established objective of six events and served 2,103 or 162 % of the established objective of 1,300 older adults. 2. Serve a total of 800 older adults in at least four countywide special events and serve 200 older adults in one statewide event by June 30, 2010. Countywide Objective Achieved. Provided four or 100% of the established objective of four countywide events and served 1,236 or 155% of the established objective of 800 older adults. Statewide: Objective Achieved. Provided two or 100% of two statewide events, and served 867 or 173% of the established objective of 500 older adults. 3. Provide one cultural event for 300 older individuals on a county /state /international level that will attract a total of 1,200 attendees by June 30, 2010. Objective achieved. Provided one or 100% of the established objective of one cultural event and served 446 or 149% of the established objective of 300 older adults. The festival attracted 1,870 or 156% of the established objective of 1,200 attendees. Final Status Report on Program Objectives for FY 2009 -10 29 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX 1. Continue focusing on the rainforest theme by acquiring 2 new animals. Objective achieved. New animal acquired this fiscal year: 2 Bearded Dragons 2 Leopard Geckos 1 Cotton -Top Tamarin 2 Golden Pheasants 3 Red- Footed Tortoises 2. Plan and implement three night activities at the Zoo by June 30, 2010. Objective not achieved. One evening presentation on Birds of Hawaii Island was held on June 25, 2010, and was coordinated through "Friends of Volcanoes National Park" and FOZ 3. Successfully breed two animal species for exhibit or to trade with other facilities. Objective achieved. During the fiscal year two new Binturong babies were born, two Golden Pheasants were successfully hatched, four baby pygmy /dwarf goats were born, and two baby Prehensile - Tailed Skinks were born. 4. Continue to work with community groups to help facilitate 21 projects for improvements at the Zoo and Equestrian Center. Objective not achieved. 9 projects were completed. • Eagle Scout Michael Yagi for a total of 18 volunteer hours with 20 volunteers constructing a greenhouse for zoo use • Boy Scout Troop 49 put in 5 volunteer hours with 18 volunteers to beautify the landscape • Hawaii Academy of Arts & Science volunteered 7 hours with 35 volunteers on their landscape beautification project • Student volunteers led by William Bible, installed a turtle and tortoise habitat at the petting zoo. • Waiakea Lions Club completed the foundation for a new Coatimundi cage. • Easter Seals, Goodwill, Hawaii Academy of Arts & Sciences, and Cub Scout Troop 50 all completed Zoo service projects. Final Status Report on Program Objectives for FY 2009 -10 30 PARKS & RECREATION PANA'EWA RECREATIONAL COMPLEX 5. Provide 45 educational guided tours of the Pana'ewa Rainforest Zoo and Gardens annually through Friends of the Zoo. Objective not achieved. There have been 43 guided tours with 2,046 participants during the fiscal year. 6. Continue to make information on the Pana`ewa Rainforest Zoo and Gardens available on the internet by working with Friends of the Zoo to maintain a Zoo web site. Objective not achieved. The Friends of the Zoo website continues to have accessibility issues and we are unable to recognize it as the zoo website at this time. We are hopeful that the website can be made ADA compliant in the future. 7. Continue to offer Friends of the Zoo docent training to assist with guided tours of the Zoo as well as outreach programs by providing at least 1 docent training session each year through Friends of the Zoo. Objective achieved. The Annual Zoo Docent Training Class was conducted in February and March, 2010, and ran for six consecutive weeks. 8. Provide a well maintained Rodeo Arena, Racetrack and stables for the Equestrian community: a. replenish the Arena surface material annually The arena is in decent condition and will not be replenished this year due to budget restraints. b. inspect Arena and stables monthly and report to Department The arena and stables are inspected regularly by the complex maintenance employee. No formal report is generated unless it is requested. c. with the Rodeo community, host 3 rodeo events annually The Hawaii Horse Owners Association annual rodeo was held in February 2010 and several keiki rodeos were also held throughout the year. d. with the Equestrian community, host 2 races or dressage events annually. The Hawaii Island Dressage and Combined Training Association has held two events during the fiscal year. Final Status Report on Program Objectives for FY 2009 -10 31 17 PLANNING PLANNING PLANNING 1) Long -Range Planning a) Regional planning. Revise the General Plan to reflect adopted Community Development Plans. Support the efforts of the Action Committees for Kona, Puna, North Kohala, and South Kohala communities per adopted Community Development Plans. Complete the Kau CDP by September 2010. Start and complete Hamakua and Hilo CDPs. Initate Kona Design Center per adopted Kona Community Development Plan. Utilize the CDP implementation process to define a sustainable framework and County implementation strategy for Hawaii Island. Objective being achieved. Budget constraints has hampered this objective's outlook for the fiscal year, but creative actions by the Long Range division has made this objective viable. Ka'u CDP is not yet completed. Hamakua CDP has commenced and is still in the public outreach stage of the process. b) Infrastructure planning. Implement identified infrastructure strategies including finance and implementation programs and tools. Objective being achieved c) Smart growth principles. Continue to implement smart growth principles such as affordable housing initiatives, agricultural lands policies, preservation of open space and critical environmental areas, mixed -use infill development, and model pedestrian/bike - oriented projects. Objective being achieved. Training is continuing to hasten the use of Smart Growth Principles in the department's planning efforts. Conferences in January and February are being attended by Planning staff to implement Smart Code principles. d) State Land Use Law. Seek legislation to amend the State Land Use Law to facilitate State land use boundary amendments that are consistent with the General Plan. Objective being achieved e) Hazards and emergency response planning. Coordinate with other agencies to identify funding sources to implement the multi - hazard mitigation plan and continue to improve the addressing system that supports the E911 emergency response system. Six Month Progress Report on Program Objectives for FY 2010 -11 PLANNING PLANNING Objective being achieved. Upgrade computer system has been procured to handle addressing needs. Street naming is also being accomplished. Emergency response training has been ongoing; attended Emergency Plan seminars sponsored by Civil Defense and Prosecuting Attorney's offices. f) Implement strategies to improve environmental mapping deficiencies that inform land use planning i.e. flood zones, drainage ways, significant native forests, wetland/buffer or aquifer recharge zones. Coordinate with other State and County agencies to integrate Important Agricultural Lands mapping consistent with State and County mandates. Objective being achieved. 2) Regulatory System a) Evaluate and update the County's zoning and subdivision code to include updated street standards and streamlined procedures. Objective being achieved and being met through Smart Code principles.. b) Maintain up -to -date versions of the zoning code, subdivision code, Board of Appeals, Planning commission and various department rules and forms that are accessible through the Internet. Objective being achieved. Department is seeking to provide more and more information on the net to streamline record and document storage and /or retrieval. c) Complete the new roadway standards and amend the subdivision code to adopt the new standards. Objective not achieved. Standards and code amendments are expected to be submitted in March of 2011/ d) Fully utilize LaserFiche and EDEN to increase capability to digitally access key information in the files to increase speed to retrieve information. Objective being achieved. Recent upgrade to Eden and several LaserFiche training series have already been completed. Increased use of LaserFiche is helping to make accessing of documents easier. Six Month Progress Report on Program Objectives for FY 2010 -11 2 PLANNING PLANNING 3) Public Participation/Information a) Continue to explore innovative techniques for public participation and capacity building through the community development planning programs and the Action Committees created by the Community Development Plans, in conjunction with the Department of Research and Development. Continue community engagement in CDP implementation actions. Objective being achieved. b) Support and provide training to the Planning Commission, Board of Appeals, Kailua Village Design Commission, and Arborist Advisory Committee. c) Add to and improve the information available on the Internet. See 2(b) d) Ka`u CDP scheduled for completion and approval. e) Hamakua CDP and City of Hilo CDP is slated for the 2010 -11 fiscal year. Objective being achieved. Budget constraints have increased the difficulty in achieving the CDP objectives. 4) Organizational Capacity a) Add to the GIS capacity in terms of data development (street layer, aerial photography), software (spatial modeling, 3D visualization), and training (all key planning staff). Objective being achieved. b) Continue to provide training opportunities to increase staff capacity in land use planning, community planning skills and GIS . Objective being achieved. Several teleconferences, classes, conferences and seminars have been attended and a few more are coming up in the next few months. c) Evaluate department structure and organization to reflect increased community based planning focus in addition to regulatory functions. Objective being achieved. Six Month Progress Report on Program Objectives for FY 2010 -11 PLANNING COASTAL ZONE MANAGEMENT 1. Process all SMA Permit applications in the required time limit as specified by law and the County's Rules and Regulations. Objective being achieved. 2. Process all SMA Assessments within the specified 35 -day requirement. Objective being achieved. Conduct site investigation of alleged violations within two weeks of receipt of complaints. Objective being achieved. 4. Monitor all CZM- related legislative bills during the State Legislative session and provide testimonies as needed (January to May). 5. Attend all Marine and Coastal Zone Advocacy Council (MACZAC) meetings, which are normally held every other month as budgetary constraints will allow.. 6. Attend all State Office of Planning's CZM County Directors meetings, Ocean Resources Management Plan policy and working group meetings and subcommittee meetings as budgetary constraints will allow.. Objectives 4 - 6 being achieved. 7. As a public participation measure, provide a written report to the State Office of Planning CZM Program of all SMA Permit applications and their status. Objective being achieved. 8. Continue to advertise Planning Commission agenda and hearing notices for all SMA and SSV Permit applications as required by law. Objective being achieved. 9. Provide the Office of Planning with semi - annual reports within seven days after December 31 st, and June 30 of the Fiscal year.. 10. Continue to review Planning Commission and Planning Department Rules for compliance with enacted State laws and draft amendments to the rules for adoption. Objective being achieved. Six Month Progress Report on Program Objectives for FY 2010 -11 PLANNING PLANNING 1) Long -Range Planning a) Regional planning Revise the General Plan to reflect adopted Community Development Plans. Support the efforts of the Action Committees for Kona, Puna, North Kohala, and South Kohala communities per adopted Community Development Plans. Complete the Ka'u CDP by September 2010. Initiated Kona Design Center per adopted Kona Community Development Plan by July 2009. Utilize the CDP implementation process to define a sustainable framework and County implementation strategy for Hawaii Island. Objective Being Achieved: Kohala CDP The North Kohala CDP Action Committee ( NKCDP AC) has been meeting since September 2009. The NKCDP AC has developed work - plans based upon the priorities defined in the North Kohala CDP ( NKCDP). The NKCDP AC is currently drafting an annual report to be ready for distribution in January 2011 to coincide with their hosting their first community meeting in North Kohala in that same month. The South Kohala CDP Action Committee (SKCDP AC) has been meeting since February 2010. Due in part to the relative unfamiliarity of the SKCDP AC members with the South Kohala CDP (none of whom served on the Steering Committee), for the first six months, the SKCDP` AC has been participating in capacity building workshops on the following topics; land use, consensus method of meeting facilitation, the Sunshine Law, and the County of Hawaii's Capital Improvement Project process. In addition, the SKCDP AC members have been working to establish community connections with the residents and organizations in the Waimea, Waikoloa, Kawaihae, and Puako communities to insure that the public is aware of this new community involvement process resulting from the CDP planning process. Ka`n CDP Following a year of extensive community input, the first draft of the CDP is under development and will likely be ready for Steering Committee and public review in early 2011 Kona CDP The Kona CDP Action committee has been meeting monthly since June 2009. The Kona Community Development Plan's Action Committee Final Status Report on Program Objectives for FY 2009 -10 PLANNING PLANNING (Kona CDPAC) has been active for over a year and is working with the Hawaii County Planning Department on implementing the Kona CDP as mandated by the Plan. The Committee acts under the auspices of the Hawaii County Planning Department and is charged with providing ongoing guidance and advocacy to advance implementation of Kona CDP goals, objectives, policies and actions and in broadening community awareness of the CDP. This is done by building partnerships with governmental and community -based organizations to implement the Kona CDP policies and actions as well as providing timely recommendations to the county on priorities relating to the county operational budget. The Kona CDP AC has presentations every month to assist in meeting their goals. The Hamakua Health Center gave the most recent presentation about building socio - ecological "upstream" programs in order to minimize a "downstream" medical model. Other presentations have been on the State Scenic Byway program (there are two proposed for Kona); and an update on the Kamakana Villages TOD at Keahuolu. A presentation was also made on an "upstream" program such as the improvements to the Makae'o (Kailua) Park that the county is undertaking. The Action Committee has three subcommittees: Land Use, Environmental & Cultural Resources; Economic Development and Transportation & Public Facilities. Priority projects being pursued for 2010 include: internalizing KCDP policies into government actions & budgets; creating a Financing plan; developing infrastructure support for the TOD; implementing the roadway circulation network, including bike and pedestrian pathways, the Anekeohokalole Highway, Queen Kaahumanu Phase 2 widening and the extensions of Lako St & Laaloa Ave; creating an Open Space network plan; and calibrating the Village Design Guidelines for the new TODs. The Action Committee and county officials /departments has had presentations by consultants hired by Hawaii County to build a Financial Plan for implementation of the Kona infrastructure in the Kona CDP. The Financial Plan, with three scenarios is nearing completion. The tools developed by the Finance Plan will be available County -Wide use. In accordance with the Kona CDP, the Planning Department has set up a Kona Design Center to support and expedite the translation and implementation of the Kona CDP goals and design guidelines as applied to proposed development projects. The Kona Design Center is a catalyst for creative excellence and innovation; promotes coordination and collaboration among the community, government agencies, applicants, landowners, Final Status Report on Program Objectives for FY 2009 -10 PLANNING PLANNING professional, and educational institutions; and provides education on best design practices to applicants, government staff, community members, educators and students. The Design Center will also recognize exemplary projects. Envision (Downtown Hilo) Wrote a grant and received $3,000 from Hawaii Community Foundation. As part of the Action Plan Update and development of Design Guidelines, monies were used to hire an artist to develop Vision Concepts — a series of 5 illustrations, hand drawn by artist Charles Snyder, that provide a visual rendering of how public spaces in Downtown Hilo could look in 2025. The renderings provide the much needed visual interpretation of the Vision and Action Plan. Two Community Displays were held in January and June 2010. Produced the `EDH 2025: 5 -Year Action Plan Update'. The Plan was originally adopted in 2005 and the Update reflects new actions and progress of the Plan. The Plan passed Planning Commission and is currently being reviewed by the County Council. Produced the `Community Design Patterns: A Guidebook for Downtown Hilo'. A compilation of design patterns that will serve as the foundation for dialogue' and for identifying critical and reoccurring design patterns that will become standards or guidelines for developers. We drafted amendments to the Downtown Hilo Commercial (CDH) District in the Zoning Code to bridge conformance with the EDH 2025 Plan and the current zoning requirements for CDH. It was presented to Planning Commission in March 2010 and subsequently withdrawn by the Director in May 2010. Due to financial constraints and budget cuts, the EDH 2025 VisionKeepers — volunteer committee who shepherds the Plan and the community involvement process reorganized to an informal group who will correspond by email and who will meet as needed. Hamakua CDP "Talk Story" Sessions /Surveys netted input from 2,441 stakeholders, which is roughly 15% of the Planning Area's populations - a new record for Hawaii County CDPs. An 11 member Steering Committee was selected and sworn -in and a prime consultant (PBR Hawaii and Associates, Inc) was selected to create the plan. Community information gathering workshops are underway and we intend to finish the plan in mid 2012. Final Status Report on Program Objectives for FY 2009 -10 PLANNING PLANNING Puna CDP Re- opened the application process for the PCDP Action Committee and got nominations from the Mayor confirmed by the Council; Conducted PCDP AC orientation and 1" meeting in November; Worked to get the EIS/PER for the Puna Makai Alternate Road on the CIP budget; Drafted preliminary scope of work for the EIS/PER consultant contract and provided to DPW; PCDP AC held regular monthly meetings on 3rd Thursday of each month; About % of these regular meetings included a guest speaker (Bill Walter, PONC & Galen Kuba) invited to update the AC on projects and plans slated for Puna in the upcoming year or two; In addition to their regular monthly meetings in January through April, the AC held several Special Meetings to take public testimony and to consider the amendments being proposed to the Puna CDP in Bill 194. AC comments and suggestions on Bill 194 and other amendments suggested by the community were submitted to the Planning Director on April 18, 2010; The PCDP AC also established several sub- committees, typically with two AC Members service as organizing liaisons, that were tasked with identifying priority actions within the plan for implementation; Regular monthly meetings continued with periodic appearances by invited guest speakers (Milton Pavao, Tom Brown, Linda Ugalde); The AC continued in its efforts to identify high priority actions in the PCDP for implementation; and Staff introduced a Work Plan template to the AC that could be used to identify specific tasks for each Action in the PCDP while also providing a quick understanding of the status of each Action. The AC reviewed and offered suggestions for improving the WP template. b) Infrastructure planning. Implement identified infrastructure strategies including finance and implementation programs and tools by Sept. 2009. Objective achieved: See 1 (a) c) Smart growth principles. Continue to implement smart growth principles such as affordable housing initiatives, agricultural lands policies, preservation of open space and critical environmental areas, mixed -use infill development, and model pedestrian/bike - oriented projects. Objective Partially Achieved: See 1 (d) Final Status Report on Program Objectives for FY 2009 -10 PLANNING PLANNING d) State Land Use Law. Seek legislation to amend the State Land Use Law to facilitate State land use boundary amendments that are consistent with the General Plan by June 2010. Objective Partially Achieved. Long Range An important aspect of implementing the Kona CDP is the calibration of the Village Design Guidelines (VDG). The Honokahau Transit Orientated Development (TOD) Charrette was designed to calibrate the VDG and in addition serve as a pilot project for Hawaii Island showcasing the process of master planning a community for an area that include multiple parcel sizes and owners. The Planning Department's consultant held a training session on October 23, 2009 for Planning Department staff and other County agency staff that would be part of the Kona Design Center. The focus of the training was on how to evaluate TOD project applications and Traditional Neighborhood Development (TND) project applications using the "Smart Growth" concepts embodied in the VDG described in the Kona CDP. The Calibrated VDG has been received from the consultant and is currently being reviewed by the Kona CDP AC and should be adopted by the Kona CDP AC by the end of 2010. e) Hazards and emergency response planning. Coordinate with other agencies to identify funding sources to implement the multi - hazard mitigation plan and continue to improve the addressing system that supports the E911 emergency response system by June 2010. Objective Being Achieved. Administrative Services The Deputy Director is presently working with all County agencies in preparing the County EOP and Planning Department's role in this hazard mitigation plan. Mapping section of the department is enforcing street naming and numbering of residences to facilitate emergency responses. Selection and identification for second responders has been set- up. Preliminary set -up for the EOP is completed. f) Implement strategies to improve environmental mapping deficiencies that inform land use planning i.e. flood zones, drainage ways, significant native forests, wetland/buffer or aquifer recharge zones. Coordinate with other State and County agencies to integrate Important Agricultural Lands mapping consistent with State and County mandates. Objective Being Achieved (See 4 b) Final Status Report on Program Objectives for FY 2009 -10 PLANNING PLANNING 2) Regulatory System a) Evaluate and update the County's zoning and subdivision code to include updated street standards and streamlined procedures by June 2010. Objective Being Achieved (See 2 c) Planning Division The department is also working with the County Council in increasing our permit fee structure. Permitting fees have been in place for several years and an increase to meet the effort(s) put forth in any permitting process is necessary. Submitted to County Council recommendations to increase all fees. b) Maintain up -to -date versions of the zoning code, subdivision code, Board of Appeals, Planning commission and various department rules and forms that are accessible through the Internet. Objective Is Being Achieved: Long Range - The department is presently preparing a draft rule relating to Special Management Area for subsequent adoption. Additionally, the department is reviewing all relevant codes and rules for consistency with CZM chapter 205A. Planning Division - A comprehensive update to the Planning Commission Rules of Practice and Procedure was adopted in May 2010 that also included increases in filing fees and modification to procedures. These updated rules are now available through the County's website as well as revised application forms that reflect the new requirements. We are still introducing amendments to rules and codes as needs arise, such as revision to processing timeframes and procedural requirements. c) Complete the new roadway standards and amend the subdivision code to adopt the new standards. Objectives Partially Achieved: We hope to complete the new roadway standard in 2010 as part of the overall comprehensive update to the Subdivision Code that we would like to commence in 2010. The Zoning Code, which saw a comprehensive update in 1996, is undergoing housekeeping along with other specific amendments to resolve conflicts or to provide clarity. The County website continues to offer a comprehensive compilation of Planning - related codes, rules, regulations and plans and is updated regularly. Final Status Report on Program Objectives for FY 2009 -10 PLANNING PLANNING 3) Public Participation/Information a) Continue to explore innovative techniques for public participation and capacity building through the community development planning programs and the Action Committees created by the Community Development Plans, in conjunction with the Department of Research and Development. Continue community engagement in CDP implementation actions. Objective Being Achieved. See 1 (a): Lone Ranee Ka`n and Hamakua CDPs are still in the planning stages and we continue to use newer less expensive means of increasing public participation. Budgetary limitations continue to present challenges for the CDPs. b) Support and provide training to the Planning Commission, Board of Appeals, Kailua Village Design Commission, and Arborist Advisory Committee. Objective Being Achieved. c) Add to and improve the information available on the Internet. Objective Is Being Achieved Plannine Division Continue to look into opportunities to provide information on the County's website. For example, there was a lot of interest in a particular application, which was voluminous. An electronic copy of the application has been placed on the County's website to enhance availability to the general public. We are considering using this option more frequently when the sheer size an application creates practical difficulties. Administrative Permits Department is continually looking for opportunities to provide public access to departmental information and resources. . Brochures have been produced to address common questions regarding minimum yard setbacks and the establishment of piggeries. LonLy Range Ka`u and Hamakua CDPs are still in the planning stages and we continue to use newer less expensive means of increasing public participation. Budgetary limitations continue to present challenges for the CDPs. Final Status Report on Program Objectives for FY 2009 -10 PLANNING PLANNING 4) Organizational Capacity a) Refine the permit tracking system to provide more efficient workflow, permit status tracking, workload allocation, and links to the GIS system by Dec. 2009. Objective Being Achieved. Administrative Services Department continues to work towards providing Geographical Information System (GIS) data over the internet, in addition to currently providing the data on DVD. In addition to GIS layers indicating where permits are in place, there is a link to the document /map showing approvals and /or conditions of the permit. Several new layers have been added to GIS to track more information for agency(s) and public access. b) Add to the GIS capacity in terms of data development (street layer, aerial photography), software (spatial modeling, 3D visualization), and training (all key planning staff) by June 2010. Objective Being Achieved. Administrative Services All staff members are trained in utilizing GIS in daily searches for information. We're doing quarterly updates to increase GIS layers. Update 1 last fall included layers for Ohana Permits, General Plan Amendments and Parcel updates. Update 2 being installed in early February contain layers for LUPAG updates, Variances, old Public Works Subdivisions and State Land Use Boundary Interpretations. Mapping of pertinent information for the department's use is ongoing. With the acquisition of the new large format scanner, all maps are being added to the data base for easy access for agency(s) and the general public. c) Continue to provide training opportunities to increase staff capacity in land use planning, community planning skills and GIS. Objective Being Achieved. Long Range The department has purchased a GPS system to assist with site visits. The system is currently being installed and staff training will commence soon thereafter. Some staff will be attending a Hawaii Land Use Law Seminar in January 2011 to take place in Honolulu. Final Status Report on Program Objectives for FY 2009 -10 PLANNING PLANNING Administrative Services On -going training in programming, service and information is being achieved. Upcoming programs through Lormann Seminars covering various aspects of land use, planning and permitting have been scheduled for the fall and winter of 2010. Seminars completed for 2009- 10 were Primer On Right of Ways, Guide To Hybrid Coding and Current Issues to Developing Impact Fees. Teleconference was open to DPW, Corp. Counsel and Planning (Hilo and Kona). Planning Division With budget constraints as a result of the present economic climate, this objective has been challenging, but we're working towards successfully accomplishing goals for increased community -based planning as well as new planning techniques and objectives, such as the possibility of introducing smart growth techniques in land use applications. Training in smart growth principles are being made available to staff. d) Fully utilize LaserFiche and EDEN to increase capability to digitally access key information in the files to increase speed to retrieve information. Objective Being Achieved. Administrative Services Recent LaserFiche upgrades and the forthcoming EDEN upgrades will help in increasing access capabilities. Scanning of all documents into LaserFiche with the help of student summer help is in progress. This scanning of documents is in preparation for the launching of the new Eden upgrade and using LaserFiche to its full capacity. LaserFiche training is scheduled for the fall and winter of 2010. Archival and permit numbering upgrades to LaserFiche is on schedule for fall of 2010. Planning Division Some staff members attended the Hawaii Congress of Planning Officials Conference in Honolulu on September 23 -25, 2009. Various topics relating to current planning law cases, development proposals, GIS, etc. were presented at the conference. EDEN Permit module fully implemented in 2005 and LaserFiche implemented in 2009. Combined, these applications has increased productivity and efficiencies within the department. Focus is now on greater use and application by all staff, rather than the relatively few who have embraced this technology. Final Status Report on Program Objectives for FY 2009 -10 9 PLANNING PLANNING Administrative Permits Permit Tracking System is now tied in with LaserFiche as part of a comprehensive document and workflow management system. System now fully deployed in the West Hawaii office. Additional hardware continues to be installed and additional training necessary to fully deploy this system to all employees within the department. Training opportunities, due to budgetary constraints, have been curtailed. Need to explore in -house training, webinars and other opportunities. In -house training with the help of Corp. Counsel has been on -going to facilitate usage of Laser Fiche. Concentrated efforts to scan all TMK file documents are on- going. Final Status Report on Program Objectives for FY 2009 -10 10 PLANNING COASTAL ZONE MANAGEMENT 1. Process all SMA Permit applications in the required time limit as specified by law and the County's Rules and Regulations. Objective achieved. Long Range SMA Permit applications are being process within the regulated time limits. 2. Process all SMA Assessments within the specified 35 -day requirement. Objective achieved. Long Range SMA assessments are being processed well within the 35 day requirement. 3. Conduct site investigation of alleged violations within two weeks of receipt of complaints. Objective achieved. 4. Monitor all CZM- related legislative bills during the State Legislative session and provide testimonies as needed (January to May). Objective is being achieved. Director is the Mayor's legislative liaison and the department is very aware of all CZM related legislative bills. 5. Attend all Marine and Coastal Zone Advocacy Council (MACZAC) meetings, which are normally held every other month. Objective is being achieved. With the budget constraints due to the economy, meetings are not being attended as regularly as we would like, however, we have the alternate opportunity of conference calls. 6. Attend all State Office of Planning's CZM County Directors meetings, Ocean Resources Management Plan policy and working group meetings and subcommittee meetings. Objective is being achieved. (See #5) Final Status Report on Program Objectives for FY 2009 -10 11 PLANNING COASTAL ZONE MANAGEMENT 7. As a public participation measure, provide a written report to the State Office of Planning CZM Program of all SMA Permit applications and their status. Objective achieved. 8. Continue to advertise Planning Commission agenda and hearing notices for all SMA and SSV Permit applications as required by law. Objective Achieved. Planning Division As required by law, the Leeward and Windward Planning commission's agendas are published in the County and State -wide newspapers as well as posted on the internet. 9. Provide the Office of Planning with semi - annual reports within seven days after December 31, 2009 and June 30, 2010. Objective achieved. 10. Continue to review Planning Commission and Planning Department Rules for compliance with enacted State laws and draft amendments to the rules for adoption. Objective is being achieved. Planning Division Will monitor the Legislature for bills that may affect Planning Commission and Department rules. These rules will be amended for compliance if these bills are passed. Final Status Report on Program Objectives for FY 2009 -10 12 1-8) POLICE POLICE ADMINISTRATIVE BUREAU ADMINISTRATIVE SERVICES DIVISION To accommodate at least 95% of requests for Public Safety/Health Talks from the community. Of 78 requests for Public Safety/Health Talks, accommodated 78 requests or 100% of requests. 2. To accommodate at least 95% of request for station tours for students and community members. Of 19 requests for Station Tours, accommodated 19 requests for 333 students and community members or 100% of request. Conduct drug screening of all sworn personnel and initiate pre - employment testing of civilian personnel. With the exception of sworn personnel on extended leaves of absence, a total of 315 sworn personnel or 76% of sworn staffing were tested. No approval from HGEA to initiate pre - employment drug testing of applicants for civilian positions. 4. Conduct constant recruitment and fill at least 80% of vacancies for all sworn and civilian positions within six months. As of December 31, 2010, sworn staffing at 95.61% (410 out of 432 authorized positions filled). As of December 31, 2010, Civilian staffing at 93.67% (133 out of 142 positions filled). 5. Improve competence and professionalism of sworn and civilian personnel through advanced equipment purchases and provide 5,566 hours of on -going training. As of December 31, 2010, department personnel received a total of 3492 hours of training, meeting 63% of this goal. Six Month Progress Report on Program Objectives for FY 2010 -11 POLICE ADMINISTRATIVE BUREAU ADMINISTRATIVE SERVICES DIVISION (continued) 6. Increase the level of proficiency in the Word Processing Center with a turnaround time of less than 10 days for processing reports. As of December 31, 2010, the turnaround time for Police Reports by the Word Processing Center is 11.6 days. 7. Process 85% of requisitions received from districts and bureaus within a month. Processed 3686 out of 3740 requisitions received or approximately 99% of requisitions received. 8. Fill 90% of all special duty requests for officers. Filled 3932 out of 4002 requests for special duty or 98% of requests. 9. Collect and reconcile 85% of leave applications within the month. Reconciled and collected 8713 out of 9467 leave applications or 92% of leave applications. 10. Fill 90% of requests for storeroom supplies within the month. Filled 630 out of 679 requests for storeroom supplies or 93% of request. Six Month Progress Report on Program Objectives for FY 2010 -11 POLICE ADMINISTRATIVE BUREAU - Technical Services TECHNICAL SERVICES DIVISION 1. Process and issue at least 95% of road closure permits within the month received. As of December 31, 2010, processed 45 out of 45 road closure permits within the month received or achieving 100% of goal. 2. Issue at least 95% of impound letters to vehicle owners within a week. As of December 31, 2010, issued 39 out of 39 impound letters to vehicle owners within a week of receipt, or 100% of goal attained. Issue at least 95% of traffic violation letters to vehicle owners within a week. As of December 31, 2010, issued 340 out of 340 violation letters to vehicle owners within a week of receipt, or 100% of goal attained. Six Month Progress Report on Program Objectives for FY 2010 -11 POLICE ADMINISTRATIVE BUREAU - Technical Services TECHNICAL SERVICES DIVISION (continued) Process at least 95 % of firearms permits within the month received. Processed 1243 out of 1243 firearms permits within the month received or 100% of goal attained. 2. Complete at least 95% of requests for mobile radio systems per month. Completed 44 out of 44 requests for mobile radio systems within the month received or 100% of goal attained. 3. Conduct at least 96 radio site inspections. Conducted 69 radio site inspections or 71% of goal attained. 4. Process and dispatch personnel to 100% of calls for service received. As of December 31, 2010, the Communications Dispatch Section processed and dispatched personnel to 99,265 calls for service, or 100% of calls. Six Month Progress Report on Program Objectives for FY 2010 -11 POLICE . ............. CRIMINAL INTELLIGENCE UNIT AND INTERNAL AFFAIRS Criminal Intelligence Unit 1. Complete 90% of assignments within 30 days. Completed 328 out of 328 assignments received within 30 days or 100% of goal attained. 2. Complete 90% of criminal history checks of prospective employees of the department employees as well as other federal, state, and local law enforcement agencies within 30 days. Completed 214 out of 214 Criminal History checks within the specified thirty (30) day limitation, meeting 100% of goal. 3. Develop, maintain, and disseminate intelligence information, which can be utilized to produce no less than eleven (11) criminal investigations per month. Provided intelligence information, which in whole or in part led to the initiating of 114 criminal investigations, meeting 173% of goal. 4. Compile, produce, and forward to Office of the Police Chief no less than 32 intelligence reports per month, which are subsequently forwarded to appropriate commanders. As of December 31, 2010, completed 180 control reports, maintaining 94% of this objective. 5. Provide assistance to other elements within the Police Department either through intelligence briefings on current crime trends and /or through no less than twelve (12) in- service training sessions per month. Provided 72 in- service briefings and training sessions for departmental personnel, maintaining 100% of this objective. 6. Conduct four (4) presentations to semi - annual Statewide Inter - County Criminal Intelligence Unit (ICCIU) conferences on major criminal activity within this jurisdiction, along with gathering criminal intelligence from other jurisdictions which may have a connection to our jurisdiction. As of December 31, 2010, conducted 2 presentations at semi - annual Statewide Inter - County Criminal Intelligence Unit (ICCIU) conferences, maintaining 50% of this objective. Six Month Progress Report on Program Objectives for FY 2010 -11 POLICE CRIMINAL INTELLIGENCE UNIT AND INTERNAL AFFAIRS Internal Affairs 1. Conduct complete and thorough internal investigations seeking a monthly clearance rate of 67 %. As of December 31, 2010, of the 15 internal investigations initiated, completed 19 Internal investigations, meeting 127% of objective. 2. Conduct complete and thorough internal inquiries, seeking a monthly clearance rate of 85 %. As of December 31, 2010, completed 31 Internal inquires or 94% of the inquiries, meeting 107% of objective. 3. Conduct no less than two monthly random and unannounced inspections of the different elements within the Department to ensure compliance with rules and regulations. As of December 31, 2010, conducted 30 monthly inspections, meeting 250% of objective. 4. Provide no less than three monthly in- service training sessions to other elements within the department to prevent and deter employee misconduct as well as to ensure procedural compliance in the investigation of employee misconduct. Conducted a total of 19 in- service training sessions, maintaining 105% of this objective. 5. Compile and provide a yearly report to the State Legislature on certain specific aspects of discipline meted out by the Department as required by law. In December 2010, submitted the report to the State Legislature, meeting goal requirement. Six Month Progress Report on Program Objectives for FY 2010 -11 POLICE OPERATIONS BUREAUS 1. To achieve a burglary clearance rate of 30 %. Of 539 Burglary cases initiated, 79 cases were cleared, achieving an average 14.7% Burglary clearance rate. 2. To achieve a theft clearance rate of 30 %. Of 1,967 Theft cases initiated, 595 cases were cleared, achieving an average 30.2% Theft clearance rate. 3. To achieve a robbery clearance rate of 60 %. Of 29 Robbery cases initiated, 17 cases were cleared, achieving an average 58.6% Robbery clearance rate. 4. To maintain a sexual assault clearance rate of 80 %. Of 140 Sexual Assault investigations initiated, 58 cases were cleared, achieving an average 41.4% clearance rate. 5. To attain at least a 65% service of Court Documents received. Served 6,223 of the 21,862 Court Documents received, approximately 28.46% of documents. 6. To recover a minimum of 60,000 marijuana plants, provided that the County of Hawaii accepts Federal and State grants to fund marijuana eradication missions by Vice Section officers. Recovered 6,932 marijuana plants or approximately 11.55% of objective. 7. To conduct 760 hard drug investigations (heroin, cocaine, and crystal methamphetamine). Initiated 510 hard drug cases, maintaining 67.1% this goal. 8. Crime Lab to achieve an assignment clearance rate of 80 %. As of December 31, 2010, the Crime Lab cleared 567 cases to include the 584 that were assigned during this period, with a clearance rate of 97 %. Six Month Progress Report on Program Objectives for FY 2010 -11 7 POLICE OPERATIONS BUREAUS 9. HI -PAL to serve 60 youths in three age groups for each month and a 30% participation of "at risk youths" out of all youths served. Served a combined total of 3,877 youths for the three age groups; of this total, 2,132 or 55% were "at risk youths ". 10. Community Policing Program to complete at least twenty -four Problem solving Activities and twenty -four Crime Prevention Activities annually, through the development of partnerships directed at resolving community- police problems resulting in the improvement of the quality of life for all citizens. As of December 31, 2010, completed 165 Problem solving Activities and 160 Crime Prevention Activities. 11. Community Policing Program complete at least forty -eight Abandoned Vehicle/Beautification Projects annually, through the development of partnerships with the community. Completed 146 projects or exceeding 300% of this objective 12. To provide at least four D.A.R.E. Curriculum (core classes) and/or training per month through the department's School Resource Officer Program. As of December 31, 2010, provided 209 D.A.R.E. Classes involving approximately 1,700 students from 15 schools and 0 training programs. Six Month Progress Report on Program Objectives for FY 2010 -11 POLICE ADMINISTRATIVE BUREAU ADMINISTRATIVE SERVICES DIVISION To accommodate at least 95% of requests for Public Safety/Health Talks from the community. Of 41 requests for Public Safety/Health Talks, accommodated 41 requests, or 100% of requests. 2. To accommodate at least 95% of request for station tours for students and community members. Of 17 requests for Station Tours, accommodated 17 requests for 282 students and community members, or 100% of request. 3. Conduct drug screening of all sworn personnel and initiate pre - employment testing of civilian personnel. With the exception of sworn personnel on extended leaves of absence, a total of 413 sworn personnel, or 100% of sworn staffing were tested. No approval from HGEA to initiate pre - employment drug testing of applicants for civilian positions. 4. Conduct constant recruitment and fill at least 80% of vacancies for all sworn and civilian positions within six months. As of June 30, 2010, sworn staffing at 97% (421 out of 432 authorized positions filled). As of June 30, 2010, Civilian staffing at 92% (130 out of 142 positions filled). 5. Improve competence and professionalism of sworn and civilian personnel through advanced equipment purchases and provide 5,566 hours of on -going training. As of December 31, 2009, department personnel received a total of 7,924 hours of training, meeting 142% of this goal. Final Status Report on Program Objectives for FY 2009 -10 POLICE ADMINISTRATIVE BUREAU ADMINISTRATIVE SERVICES DIVISION (continued) 6. Increase the level of proficiency in the Word Processing Center with a turnaround time of less than 12 days for processing reports. As of June 30, 2010, the turnaround time for Police Reports by the Word Processing Center is 11.4 days. 7. Process 85% of requisitions received from districts and bureaus within a month. Processed 8,022 out of 8,161 requisitions received, or approximately 98.2% of requisitions received. 8. Fill 90% of all special duty requests for officers. Filled 6,676 out of 6,876 requests for special duty, or 97% of requests. 9. Collect and reconcile 85% of leave applications within the month. Reconciled and collected 17,163 out of 18,273 leave applications, or 93.9% of leave applications. 10. Fill 90% of requests for storeroom supplies within the month. Filled 1,310 out of 1,427 requests for storeroom supplies, or 91.8% of request. Final Status Report on Program Objectives for FY 2009 -10 2 POLICE ADMINISTRATIVE BUREAU - Technical Services TECHNICAL SERVICES DIVISION Process and issue at least 95% of road closure permits within the month received. As of June 30, 2010, processed 102 out of 102road closure permits within the month received, or achieving 100% of goal. 2. Issues at least 95% of impound letters to vehicle owners within a week. As of June 30, 2010, issued 112 out of 117 impound letters to vehicle owners within a week of receipt, or 96% of goal attained. 3. Issue at least 95% of traffic violation letters to vehicle owners within a week. As of June 30, 2010, issued 629 out of 642 violation letters to vehicle owners within a week of receipt, or 98% of goal attained. 4. Process at least 95 % of firearms permits within the month received. Processed 2,595 out of 2,595 firearms permits within the month received, or 100% of goal attained. 5. Complete at least 95% of requests for mobile radio systems per month. Completed 82 out of 82 requests for mobile radio systems within the month received, or 100% of goal attained. 6. Conduct at least 96 radio site inspections. Conducted 154 radio site inspections or 160% of goal attained. 7. Process and dispatch personnel to 100% of calls for service received. As of June 30, 2010, the Communications Dispatch Section processed and dispatched personnel to 181,843 calls for service, or 100% of calls. Final Status Report on Program Objectives for FY 2009 -10 POLICE CRIMINAL INTELLIGENCE UNIT AND INTERNAL AFFAIRS Criminal Intelligence Unit 1. Complete 90% of assignments within 30 days. Completed 360 out of 360 assignments received within 30 days, or 100% of goal attained. 2. Complete 90% of criminal history checks of prospective employees of the department employees as well as other federal, state, and local law enforcement agencies within 30 days. Completed 276 out of 276 Criminal History checks within the specified thirty - (30-) day limitation, meeting 100% of goal. 3. Develop, maintain, and disseminate intelligence information, which can be utilized to produce no less than eleven (11) criminal investigations per month. Provided intelligence information which, in whole or in part, led to the initiating of 84 criminal investigations, meeting 64% of goal. 4. Compile, produce, and forward to Office of the Police Chief no less than 32 intelligence reports per month, which are subsequently forwarded to appropriate commanders. As of December 31, 2009, completed 401 control reports, maintaining 104% of this objective. 5. Provide assistance to other elements within the Police Department either through intelligence briefings on current crime trends and/or through no less than twelve (12) in- service training sessions per month. Provided 144 in- service briefings and training sessions for departmental personnel, maintaining 100% of this objective. 6. Conduct four (4) presentations to semi - annual Statewide Inter - County Criminal Intelligence Unit (ICCIU) conferences on major criminal activity within this jurisdiction, along with gathering criminal intelligence from other jurisdictions which may have a connection to our jurisdiction. As of June 30, 2010, conducted Two (4) presentations at semi - annual Statewide Inter - County Criminal Intelligence Unit (ICCIU) conferences, maintaining 100% of this objective. Final Status Report on Program Objectives for FY 2009 -10 4 POLICE CRIMINAL INTELLIGENCE UNIT AND INTERNAL AFFAIRS Internal Affairs Conduct complete and thorough internal investigations seeking a monthly clearance rate of 67 %. As of June 30, 2010, of the 27 internal investigations initiated, completed 38 Internal investigations, meeting 141% of objective. 2. Conduct complete and thorough internal inquiries, seeking a monthly clearance rate of 85 %. As of June 30, 2010, of the 82 inquiries initiated, completed 98 Internal inquires, or 120% of the inquiries, meeting 100% of objective. 3. Conduct no less than two monthly random and unannounced inspections of the different elements within the Department to ensure compliance with rules and regulations. As of June 30, 2010, conducted 64 monthly inspections, meeting 267% of objective. 4. Provide no less than three monthly in- service training sessions to other elements within the department to prevent and deter employee misconduct as well as to ensure procedural compliance in the investigation of employee misconduct. Conducted a total of 36 in- service training sessions, maintaining 100% of this objective. 5. Compile and provide a yearly report to the State Legislature on certain specific aspects of discipline meted out by the Department as required by law. In December 2009, YES, submitted the report to the State Legislature, meeting goal requirement. Final Status Report on Program Objectives for FY 2009 -10 POLICE W_. OPERATIONS BUREAUS 1. To achieve a burglary clearance rate of 30 %. Of 1,241 Burglary cases initiated, 255 cases were cleared, achieving an average 20.55% Burglary clearance rate. 2. To achieve a theft clearance rate of 30 %. Of 6,614 Theft cases initiated, 2,211 cases were cleared, achieving an average 33.44% Theft clearance rate. 3. To achieve a robbery clearance rate of 60 %. Of 76 Robbery cases initiated, 36 cases were cleared, achieving an average 47.38% Robbery clearance rate. 4. To maintain a sexual assault clearance rate of 80 %. Of 453 Sexual Assault investigations initiated, 217 cases were cleared, achieving an average 48% clearance rate. 5. To attain at least a 65% service of Court Documents received. Served 27,095 of the 43,150 Court Documents received, approximately 62.79% of documents. 6. To recover a minimum of 60,000 marijuana plants, provided that the County of Hawaii accepts Federal and State grants to fund marijuana eradication missions by Vice Section officers. Recovered 13,164 marijuana plants or approximately 21.94% of objective. (* *Due to Lowest Law enforcement Priority Ordinance restricting acceptance of funds, Marijuana eradication goal has been removed after this fiscal year.) 7. To conduct 760 hard drug investigations (heroin, cocaine, and crystal methamphetamine). Initiated 764 hard -drug cases, maintaining 106.15% this goal. 8. Crime Lab to achieve an assignment clearance rate of 90 %. Final Status Report on Program Objectives for FY 2009 -10 POLICE OPERATIONS BUREAUS As of June 30, 2010, the Crime Lab cleared 1066 cases, including 1020 cases that were assigned during this period, with a clearance rate of 105 %. 9. HI -PAL to serve 60 youths in three age groups for each month and a 36% participation of "at risk youths" out of all youths served. Served a combined total of 7,168 youths for the Three (3) age groups; of this total, 3,629 or 51% were "at risk youths." 10. Community Policing Program to complete at least 24 Problem- solving Activities and 24 Crime Prevention Activities annually through the development of partnerships directed at resolving community - police problems resulting in the improvement of the quality of life for all citizens. As of June 30, 2010, completed 259 Problem Solving Activities and 343 Crime Prevention Activities. 11. Community Policing Program completes at least 48 Abandoned Vehicle/Beautification Projects annually, through the development of partnerships with the community. Completed 270 projects, or exceeding 563% of this objective. 12. To provide at least four D.A.R.E. Curriculum (core classes) and/or training per month through the department's School Resource Officer Program. As of June 30, 2010, provided 256 D.A.R.E. Classes involving approximately 1,430 students from 13 schools and Two (2) training programs. Final Status Report on Program Objectives for FY 2009 -10 19 PROSSE-1-/CUTING ATTORNIE-1-/Y PROSECUTING ATTORNEY GENERAL PROSECUTION Core prosecution and victim services: 1. Attend all courts in the County and prosecute all violations of State and County laws, ordinances and regulations. We have continued to service all Circuit, District, Family courts in Hilo, Kona, North and South Kohala, Hamakua, and Ka'u. In addition we present cases to the Grand Jury, service the adult and juvenile Drug Court, service the mental health calendars, and handle all appeals. 2. Maintain a professional, dedicated and trained staff to carry out the duties of the Prosecuting Attorney as defined under the County Charter. Our staff participated in approximately 25 trainings. Whenever possible, we obtain scholarships and stipends to defray expenses. Staff training is important to improve skills for specialized areas of prosecution. In fiscally challenging times we need staff to be cross trained among specialty areas. 3. Attend to the needs of victims and witnesses as they go through the criminal justice system to include providing case information, assistance with restitution and crime victim compensation and referrals to appropriate agencies. To date we have provided assistance to 3,231 persons which included service to 2,313 victims and witnesses of crime and their significant others. 4. Implement criminal case processing improvements utilizing technology. We implemented 12 enhancements to our HITS case tracking system and are continuing our efforts to have information electronically transmitted from the Police RMS to our case tracking system. 5. Expand implementation of the Document Management System to referral cases. We are continuing efforts to expand usage of our document management system for all cases. 6. Provide statewide Traffic Safety Resource Prosecutor to develop effective enforcement strategies to reduce highway offenses and traffic crashes. Although unfunded, we have provided the TSRP for the State to coordinate enforcement strategies to reduce highway safety violations and traffic crashes. We are coordinating efforts with law enforcement statewide and working with Mothers Against Drunk Driving (MADD). Six Month Progress Report on Program Objectives for FY 2010 -11 PROSECUTING ATTORNEY GENERAL PROSECUTION 7. Implement Elder Abuse and Fraud project to address neglect, physical abuse, sexual abuse and financial exploitation of our elderly community. Project was started in October with hiring of an investigator. We are developing internal procedures and a response strategy to address elder abuse and exploitation in our community. Improving the criminal justice system: 1. Implement the Courthouse Booking project to .provide post- conviction, same -day penal summons booking at the Hilo and Kona Courthouses. We received a federal grant and are in the process of procuring equipment and installing the necessary cabling infrastructure at the Kona courthouse. The wiring for the Hilo courthouse has been completed. 2. Coordinate two training /educational workshops to improve the criminal justice system. We coordinated the following: COPS Meth Conference, July 15, 2010, Waikoloa Crash Reconstruction Training, July 28-30,2010, Hilo 3. Meet quarterly with the Hawaii County Police Department to discuss joint initiatives, policies, and procedures to improve investigations and prosecutions. To date, we have met twice with Police to discuss issues and status of ongoing projects. 4. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault Nurse Examiners (SANE), Department of Health, service providers and others to improve handling of domestic violence, child abuse and sexual assault cases. Staff are participating in regular meetings of the Statewide Coalition Against Domestic Violence, Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Advisory Committee, Child Welfare Services Advisory Committee, Statewide Sexual Assault Legal- Medical Committee, Family Violence Interagency Committee, Domestic Violence Fatality Review and Child Death Review. Six Month Progress Report on Program Objectives for FY 2010 -11 PROSECUTING ATTORNEY GENERAL PROSECUTION 5. Meet quarterly with Hawaii criminal justice agencies to discuss appropriate interventions and consequences for offenders. Staff are participating in numerous statewide and island -wide committees which include -- Law Enforcement Coalition (LEC), Hawaii Prosecuting Attorney's Association (HPAA), State Ad Hoc Committee to Address Ice Issues; State Highway Safety Council, Western Community Policing Center State Advisory Committee, Big Island Drug Court, Gang Task Force, Big Island Criminal Justice Task Force, Mental Health Diversion Task Force, WSIN (Western States Intelligence Network), HIDTA (High Intensity Drug Trafficking Area), Internet Crimes Against Children Task Force (ICAO), HiTec — Hawai`i Technology Crime Task Force, and Visitor Aloha Society of Hawaii (VASH). Community initiatives to promote crime prevention and intervention and other efforts: 1. Support juvenile delinquency prevention and intervention initiatives. We are providing federal funding to Salvation Army Family Intervention Center for the Holopono project. Compiled the 2010 Youth Risk Factor Survey, participating in Na Leo Youth Builders activities, Suicide Prevention Hawaii Island East Hawaii Task Force, and the SPF -SIG County Advisory Committee. 2. Support domestic and family violence prevention and intervention initiatives. We are facilitating the Family Violence Interagency Committee in East and West Hawaii and administering the Domestic Violence Strategic Plan implementation grant to provide training and activities to increase awareness and improve response for domestic and family violence victims. In addition, through the Victims of Crime Act grant, the prosecutor's office provides funds to Child and Family Service for direct services to victims of domestic violence. 3. Support neighborhood watch and other community based crime prevention and education initiatives. We are working with Community Policing Officers, neighborhood watch groups and other agencies to address community problems, trespass issues, park safety, nuisance abatement, landlord issues, and traffic safety issues. Six Month Progress Report on Program Objectives for FY 2010 -11 PROSECUTING ATTORNEY GENERAL PROSECUTION 4. Coordinate two training /educational workshops to promote crime prevention and early intervention initiatives. We coordinated the following: - Problem Solving Community training, August 17, 2010 - 2010 Youth Summit, September 24, 2010 - SATC Child Sexual Abuse Prevention Curricula training, September 24-25,2010 - Men Can Stop Rape training, November 3-5,2010 - Environmental Crimes Community Problem Solving training, November 4 and December 15, 2010 5. Provide monthly public education updates. The community oriented prosecutor provided education updates to members of the public through at least six organization and community presentations. Six Month Progress Report on Program Objectives for FY 2010 -11 PROSECUTING ATTORNEY GENERAL PROSECUTION Core prosecution and victim services: 1. Improve family and household violence case processing by implementing court innovation technical recommendations. Efforts to implement court innovation technical recommendations have been impacted by the State furloughs. We have however: 1) reinstituted monthly case tracking of significant DV cases; 2) changed court procedure to note DV nature on penal summons for high priority service; and 3) received approval for police report number to be included on TROs for better coordination and tracking. 2. Continue participation in OVUII Court Monitoring project. Participation in OVUII Court Monitoring project is continuing through Mother's Against Drunk Driving (MADD). Findings are continually reviewed at motor vehicle crash reduction group and impaired Driving Task Force at the County and State levels. 3. Provide statewide Traffic Safety Resource Prosecutor. We have designated a deputy to coordinate the quarterly traffic commanders and prosecutor meetings to discuss highway safety issues and planning. Having the statewide Traffic Safety Resource Prosecutor has allowed the State Department of Transportation to qualify for additional federal funding. 4. Implement criminal case processing improvements. HITS case tracking system modified to enable electronically generated written complaints in response to change in Judiciary requirements. Automated generation of disposition letters to notify victims of case outcomes. Additionally, procedures have been modified to ensure that felony crime victims receive information during the grand jury process from the Victim Assistance Unit. 5. Expand implementation of the Document Management System to Circuit Court cases. Project to expand usage of Laserfiche for all Circuit Court cases is in progress. Final Status Report on Program Objectives for FY 2009 -10 PROSECUTING ATTORNEY GENERAL PROSECUTION 6. Provide outreach and information about restitution to at least 300 property crime victims. We provided outreach to 200 property crime victims in the first six months of the year. A restitution brochure was developed and 3000 copies have been provided to Police for distribution to property crime victims upon report of a property crime. Improvement to the criminal justice system: 1. Improve transmission, storage and retrieval of criminal justice information by interfacing the HITS case tracking system to the Police RMS. Project to interface electronic transmission of data from HPD RMS was delayed due to HPD's RMS upgrade. 2. Implement Electronic Discovery pilot project to improve efficiency and reduce cost. Electronic Discovery pilot project is still in progress. Funding has been provided to the Public Defender's office for computer equipment to facilitate receipt of electronic discovery. Coordinate two training /educational workshops to improve the criminal justice system. Coordinated the following trainings: - Investigating, Presenting and Challenging the Defense Evidence in Crash Cases training, August 27 -28, 2009 in Hilo - PROMISE Conference, September 8, 9 & 10, 2009 in Hilo and Kona - 7 in- service trainings for deputies on various topics on Judiciary furlough Fridays - Drug Court Teambuilding training, April 5 -6, 2010 4. Meet quarterly with the Hawaii County Police Department to discuss joint initiatives, policies, and procedures to improve investigations and prosecutions. Meetings held with Police to discuss improvements regarding paper service, case follow -up investigations and OVUII issues. Final Status Report on Program Objectives for FY 2009 -10 PROSECUTING ATTORNEY GENERAL PROSECUTION 5. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault Nurse Examiners (SANE), Department of Health, service providers and others to improve handling of domestic violence, child abuse and sexual assault cases. Staff participated in regular meetings of the Statewide Coalition Against Domestic Violence, Big Island Coalition Against Physical and Sexual Abuse (BICAPSA), Children's Justice Center Advisory Committee, Child Welfare Services Advisory Committee, Statewide Sexual Assault Legal- Medical Committee, Family Violence Interagency Committee, Domestic Violence Fatality Review and Child Death Review. 6. Meet quarterly with Hawaii criminal justice agencies to discuss appropriate interventions and consequences for offenders. Staff participated in numerous statewide and islandwide committees which include -- Law Enforcement Coalition (LEC), Hawaii Prosecuting Attorney's Association (HPAA), State Ad Hoc Committee to Address Ice Issues; State Highway Safety Council, Western Community Policing Center State Advisory Committee, Big Island Drug Court, Gang Task Force, Big Island Criminal Justice Task Force, Mental Health Diversion Task Force, WSIN (Western States Intelligence Network), HIDTA (High Intensity Drug Trafficking Area) and Visitor Aloha Society of Hawaii (VASH). Community initiatives to promote crime prevention and intervention and other efforts: 1. Seek federal funding for Pahoa Weed and Seed project. Assisted in transition of a new fiscal sponsor for Community Capacity Development Office (CCDO) funds which support the Pahoa Weed and Seed project. Funding has been awarded for the fifth year of the Pahoa Weed and Seed project. Funding through the Drug Free Communities is being explored with assistance from the Hawaii County Research & Development Department. 2. Seek federal funding for gun violence and anti -gang training for prosecutors and police. Supported Hawaii Police Department efforts to apply for Project Safe Neighborhood funds for gun recovery program and public education campaign on firearm laws and safety. Final Status Report on Program Objectives for FY 2009 -10 PROSECUTING ATTORNEY GENERAL PROSECUTION 3. Form maritime security initiative for Hawaii County in partnership with the U.S. Attorney and State DOCARE. Due to fiscal restraints, DOCARE is not able to undertake this effort. We are in discussion with the U.S. Attorney's office and the Coast Guard to determine the viability of developing and implementing this initiative. 4. Support juvenile delinquency prevention and intervention initiatives. Provided federal funding to Salvation Army Family Intervention Center for the Holopono project. Initiated SPF -SIG Underage Drinking initiative for Hawaii County. Participated in Na Leo Youth Builders activities, West Hawaii Homeless & Runaway Teens initiative, and development of a campus Crime Stoppers pilot project. Also participated in Suicide Prevention Hawaii Island East Hawaii Task Force and Juvenile Detention Alternatives Initiative. 5. Support domestic and family violence prevention and intervention initiatives. Facilitated the Family Violence Interagency Committee in East and West Hawaii. At the state level, participated in development of the Hawaii Domestic Violence Strategic Plan and the development of a Statewide Sexual Violence Prevention Plan. Coordinated the following trainings to increase capacity: - Sex Abuse Treatment Center (SATC) Child Sexual Abuse Prevention Curricula Training (K -5), November 20 (Hilo) and March 27, 2010 (Kona) - Child Sexual Abuse Prevention (middle and high school) Curricula Training in Hilo January 29, 2010 and in Kona April 24, 2010 - Date Safe Project "Can I Kiss You ?" presentations to students in West Hawaii, East Hawaii and at UH -Hilo March 11 and 12, 2010 - DV 101 training by Hawaii State Coalition Against Domestic Violence March 4, 5, 11, and 12, 2010 - Men Can Stop Rape community presentation and "Men of Strength" training April 12 and 13, 2010 - "Fostering Healthy Relationships through Communication" training May 28-29,2010 Final Status Report on Program Objectives for FY 2009 -10 PROSECUTING ATTORNEY GENERAL PROSECUTION 6. Support neighborhood watch and other community based crime prevention and education initiatives. Worked with Community Policing Officers, neighborhood watch groups and other agencies to address community problems, trespass issues, park safety, nuisance abatement, landlord issues, ag theft, drug houses, and traffic safety issues. Initiated the Holiday Safe Driving Coupon program to address DUIs in East and West Hawaii. 500 coupons were distributed to liquor serving establishments. 7. Coordinate two training /educational workshops to promote crime prevention and early intervention initiatives. Coordinated the following: - SPF -SIG Underage Drinking Strategic Planning Session, August 25, 2009 - FLETC (Federal Law Enforcement Training Center) DV Instructor Training Program, September 14 -18, 2009 - SARA Problem Solving training, September 14 and 17 in Waikoloa and Puna Youth Summit, September 24, 2009, 40 students from 7 schools - FLETC (Federal Law Enforcement Training Center) Elder Abuse Training in Hilo June 22 -23 and in Kona June 24 -25, 2010 8. Provide monthly public education updates. KPUA Community Forum sessions were held monthly until the program was suspended by the radio station in March 2010. Topics included: - YWCA Healthy Start Program - Domestic Violence Awareness Month activities - Teen runaway problem in Hawaii County - Sexual violence primary prevention - HPD holiday DUI enforcement and County's Holiday Shared Ride Taxi Coupon program - Elder Abuse - Prevent Suicide Hawaii Island Task Force Final Status Report on Program Objectives for FY 2009 -10 20 PUB---)LIC WORKS PUBLIC WORKS ADMINISTRATION 1. Ensure core functions are accomplished within budget 90% of the time as measured by monthly financial reports. For the 6 months ended 12/31/10, budget cuts forced us to reduce our core functions. The reduced core functions were accomplished within budget 100% of the time. 2. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel through training programs for personal and operational safety. Currently, we are 30% under last year's total. From July 2010 — Dec. 2010 there were 14 accidents. 3. Encourage at least one third of the total departmental employees to participate in safety related training per year. 179 employees participated in Safety Training, which is 53% of our average count of employees from July — December 2010. 4. Optimize the search engines to drive traffic to websites to decrease the cost of traditional advertising. The goal for the first six months was accomplished decreasing the cost of traditional adverting. The Flood website is educational. Traffic is interactive allowing people to submit requests for repairs and services 24/7. 5,647 pages were reviewed, including an increase of 48.76% for new visitors to the Flood Awareness website. 5,883 pages were reviewed, including 46.03% for new visitors to the Traffic website. 5. Reduce the cost of responses for inoperative working streetlights and convert the traffic website to manage content in- house. Cost reduction to submit services or repairs online is ongoing. Content management objective is completed. 6. Maintain annual requirements to ensure public outreach meets community rating system (CRS) criteria. On October 22, 2010, Insurance Services Office, Inc. informed us that the County of Hawaii received 1192 credit points. Insurance discounts will begin starting October, 2011. It will be an on -going process to receive a lower classification rating. Six Month Progress Report on Program Objectives for FY 2010 -11 PUBLIC WORKS BUILDING 1. Process building permits on a regular basis and complete the plan review of 90% of residential permits within 10 working days. We are currently exceeding the 90% goal of completing residential plan review for new construction. Permits for renovations or as -built (dwelling additions or renovations done without first obtaining a building permit) is taking much longer due to insufficient information on the working drawings by the design professionals. 2. Complete 90% of requested inspections within 4 working days. Inspections are performed within the 48 hour or less after the request is made. Where inspections cannot be made within the 48 hour time limit, the inspector is calling to schedule an appointment with the owner builder /contractor as to when they will be going out to do the inspections. 3. Schedule and complete 90% of routine (non - critical) maintenance and repair requests within 30 calendar days of receipt of request. Maintenance personnel is meeting or exceeding the 90% goal. In most cases it is done the following day. 4. Improve the processing of building, electrical, plumbing and sign permits, and the public's access to information. Work needs to be done to improve the information that is out there on the web site along with handouts we issue on the counter. We have stressed the importance to the design professionals to submit preliminary plan approvals for their projects. Six Month Progress Report on Program Objectives for FY 2010 -11 PUBLIC WORKS ENGINEERING 1. Participate in the National Flood Insurance Program (NFIP) Community Rating System (CRS) to realize a reduction in insurance premium rates for the County by January 1, 2011. On October 22, 2010, ISO informed the County that it is participating in the CRS program. Insurance discounts will begin in October 2011. Maintaining our status is now a matter of keeping up with the various components of the program. 2. Continue to improve /update our Flood Insurance Rate Maps (FIRMS) through FEMA's Cooperating Technical Partners (CTP) program. We are currently managing seven flood- related mapping projects funded through the CTP and other programs. Ainako Contracted with Belt Collins to develop Flood Insurance Rate Maps for a portion of Ainako stream and tributary Zone A along Waianuenue Avenue. Study was submitted to FEMA on April 4, 2009 (LOMR Case No. 09- 09- 1398P). LOMR effective August 23, 2010. Palai/ Waiakea Contracted with Sam Hirota to develop Flood Insurance Rate Maps for the Palai & Waiakea Streams. LOMR mapping was received in April 2009. The hydrology and hydraulic analyses are currently being developed. Keopu/ Hienaloli Contracted with Oceanit to develop Flood Insurance Rate Maps. LOMR mapping will begin in January 2011. Puainako Contracted with Belt Collins to develop Flood Insurance Rate Maps for Waiakea Tributary 3A Zone A along the Puainako Street Extension. On January 26, 2009, study was submitted to FEMA (LOMR Case No. 09- 09- 2120P). LOMR became effective October 15, 2010. Puna Contracted with Airborne 1 and Oceanit to develop Flood Insurance Rate Maps. The topographic mapping will have to be redone, along with preliminary hydrology and hydraulic analysis, for an area affected by a previously undiscovered diversion structure. Oceanit is preparing a proposal for the additional work, as well as a revised progress schedule. Six Month Progress Report on Program Objectives for FY 2010 -11 3 PUBLIC WORKS ENGINEERING N. Kona Contracted with AECOM to re -study existing N. Kona Flood Insurance Rate Maps. The Hydrologic Analysis is 90% complete as of October 2010. S. Kona The US Army Corps of Engineers (USACE) is conducting a re- study of existing S. Kona Flood Insurance Maps. The final Hydraulic Analysis report for Phase II (FEMA Watercourses 1 through 12 & 21 through 25) is currently being prepared. DFIRMs With a Cooperative Technical Partners (CTP) grant approved by FEMA on September 28, 2009, the County is improving the riverine portions of FEMA December 2008 preliminary Digital Flood Insurance Rate Maps. The current consultant has abandoned the project and a new consultant is being selected. 3. Develop highway projects through the State /FHWA Statewide Transportation Improvement Program (STIP) and the American Recovery and Reinvestment Act of 2009 (ARRA). Construction ongoing for the $30M Ane Kehokalole Highway and the $4.3M Mamalahoa Highway Repair Project. The Kawailani/Iwalani Intersection and Waimea ADA projects are out for bid. Working on the design for the Kamehameha Ave Reconstruction and the Kaiminani Drive Reconstruction Project. Working on planning phase for the Ali'i Drive Culvert Replacement, Kuakini Highway Phase 2 and Ali'i Drive at Oneo Bay Project. 4. Continue to work with the Army Corps of Engineers and USDA Natural Resources Conservation Service (MRCS) to develop and construct flood reduction projects. Working with the Army Corps of Engineers to develop flood damage reduction projects for Waiakea, Palai and Keopu - Hienaloli, Streams. Working with NRCS on the Kaumana Drive Flood Damage Reduction Project. 5. Respond to or process 70% of all time - sensitive documents, such as subdivision, change of zone, and variance applications, by stipulated deadlines. Achieving goal Six Month Progress Report on Program Objectives for FY 2010 -11 PUBLIC WORKS ENGINEERING 6. Respond to or process 40% of all materials that do not have a stipulated deadline, such as construction and grading plans, complaints, and environmental matters within four weeks. Achieving goal 7. Provide same day service for 50% of all permits issued by the Division, including building permits. Achieving goal Six Month Progress Report on Program Objectives for FY 2010 -11 PUBLIC WORKS AUTOMOTIVE 1. Support the various County departments /agencies island -wide with repair, maintenance and welding services, and by performing at least 90% of these services by staff (versus contract). Received by staff 1,787 work orders, of which 1,705 were completed or 95.4 %. Contracted out 82 work orders or 4.6 %. 2. Reduce the average monthly repair backlog for the Construction section from previous fiscal year. The backlog for repairs increased by 14 during the period of July 2010 to December 2010. 3. Reduce the average monthly repair backlog for the Automotive section from previous fiscal year. The backlog for repairs decreased by 1 during the period July 2010 to December 2010. Six Month Progress Report on Program Objectives for FY 2010 -11 6 PUBLIC WORKS FLOOD CONTROL 1. Continue to conduct semi - annual inspections of flood control system. This goal is currently being met. For July to December 2010, the U.S. Army Corps of Engineers inspected various flood control systems, including those in the districts of South Hilo, North /South Kona and Ka`u. 2. Continue to maintain flood control systems. a. Prevent deterioration of structures by repairing within six months. b. Clear debris such as mud, rocks, branches, etc. from channel within three months. c. Control weed and brush growth by using herbicides and mowing quarterly. This goal is currently being met. For July to December 2010, we continued the maintenance and repair work of various flood control systems, including those in the districts of South Hilo, North Hilo/Hamakua, North /South Kohala, North /South Kona and Ka`n. Six Month Progress Report on Program Objectives for FY 2010 -11 PUBLIC WORKS ADMINISTRATION 1. Ensure that we meet consumer quality services within budget 90% of the time. For fiscal year 2009 -2010, our divisions' core functions were accomplished within their budgeted restrictions 100% of the time. 2. Process Federal reimbursement quarterly. All reimbursement requests are submitted quarterly. The only exception is the Ane Keohokalole Highway reimbursement that is submitted as soon as payment is made to the contractor. 3. Improve purchasing and accounts payable. Returned items should not exceed (0.25 %) of the total requisitions. Due to processing procedure changes, this measure is no longer possible and will be removed as an objective. 4. Minimize fulfillment of departmental vacancies: • Process paperwork and submit them within 5 working days from knowing of the vacancy at least 95% of the time. • Fill vacant positions within 45 calendar days from receipt of approved paperwork at least 95% of the time. Due to budget constraints and the Executive Review Committee process, these measures are no longer possible and will be removed as an objective. 5. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel through training programs for personal and operational safety. We have 20 industrial accidents to report which is less than 50% of our goal. We attribute this to employee training and safety awareness. 6. Encourage at least one third of the total departmental employees to participate in safety related training per year. For the fiscal year, 223 employees (out of 341) have already participated in 46 safety related training. Final Status Report on Program Objectives for FY 2009 -10 PUBLIC WORKS ADMINISTRATION 7. Process contracts from bid opening to notice of award within 60 calendar days at least 90% of the time. 93% of contracts were processed from bid opening to notice of award within 60 days. 8. Reduce the cost of flood insurance by 5% through participation in the community rating system through the National Flood Insurance Program. Data for this measure is currently not available. 9. Communicate timely information to the public through social and traditional media; bloggers, podcast, cell phones, newspapers, radio, websites and advertisements, brochures, and at community trade shows. This is ongoing. We exceeded the number of listeners, readers and viewers by 20 percent and are now working on the objectives for the next two fiscal years. The objectives will be specific to Traffic safety programs and community rating system. Final Status Report on Program Objectives for FY 2009 -10 2 PUBLIC WORKS BUILDING Program Objectives 1. Process building permits on a regular basis and complete the plan review of 90% of residential permits within 10 working days. We are currently exceeding the 90% goal of completing residential plan review for new construction. Permits for renovations or as -built (dwelling additions or renovations done without first obtaining a building permit) is taking much longer due to insufficient information on the working drawings by the design professionals. 2. Complete 90% of requested inspections within 4 working days. Inspections are performed within the 48 hour or less after the request is made. Where inspections cannot be made within the 48 hour time limit, the inspector is calling to schedule an appointment with the owner builder /contractor as to when they will be going out to do the inspections. 3. Schedule and complete 90% of routine (non - critical) maintenance and repair requests within 30 calendar days of receipt of request. Maintenance personnel is meeting or exceeding the 90% goal. In most cases it is done the following day. 4. Improve the processing of building, electrical, plumbing and sign permits, and the public's access to information. There is work needed to be done to improve the information that is out there on the web site along with handouts we issue on the counter. We have stressed the importance to the design professionals to submit preliminary plan approvals for their projects. 5. Expand General Services, through employee increases, to keep up with the demand for custodial /groundskeeper services. The West Hawaii Civic Center will need more janitorial staff to maintain the facilities and ground services. Currently we are providing exceptional service. Final Status Report on Program Objectives for FY 2009 -10 PUBLIC WORKS ENGINEERING 1. Participate in the National Flood Insurance Program (NFIP) Community Rating System (CRS) to realize a reduction in flood insurance premium rates for the County of Hawaii by 6/30/11. An application has been submitted to the Federal Emergency Management Agency (FEMA). Civil Defense is waiting for response from FEMA regarding the Multi Hazard Mitigation Plan. 2. Continue to improve /update our Flood Insurance Rate Maps ( FIRMs) for the entire County of Hawaii. Ainako Contracted with Belt Collins to develop Flood Insurance Rate Maps ( FIRMs) for a portion of Ainako Stream and a tributary along Waianuenue Avenue. The study was submitted to FEMA on April 4, 2009 (Case No. 09- 09- 1398P). The study has been finalized and became effective on August 23, 2010. Kaumana & Kaluiiki Contracted with Belt Collins to develop FIRMs for Kaluiiki Zone A and Unnamed Zone A stream along Kaumana Drive. On July 31, 2009, FEMA approved the study which became effective December 17, 2009 (Case No. 08- 09- 1858P) Palai/ Waiakea Contracted with Sam Hirota to develop FIRMs for the Palai and Waiakea Streams. The topographic mapping has been completed and the hydrologic and hydraulic analyses are currently being developed. Keopu/ Hienaloli Contracted with Oceanit to develop FIRMs. On August 18, 2009, the hydrologic analysis was presented to County staff along with the preliminary hydraulic analysis. Puainako Contracted with Belt Collins to develop FIRMS for Waiakea Tributary 3A (Zone A) along the Puainako Street Extension. On January 26, 2009, study was submitted to FEMA (Case No. 09- 09- 2120P). The study has been accepted and will become effective on October 15, 2010. Puna Contracted with Airborne 1 and Oceanit to develop FIRMs. Topographic mapping is complete along with the preliminary hydrologic/hydraulic analysis. Final Status Report on Program Objectives for FY 2009 -10 4 PUBLIC WORKS ENGINEERING Waiakea Contracted with Wesley R. Segawa & Assoc. to develop FIRMS for Waiakea Stream and Tributaries 1, 2, and 3. This study was part of the Kawailani Street bridge replacement project. The study was accepted and became effective on February 16, 2010 (Case No. 09- 09- 1608P). Waimea Contracted with RM Towill to correct the existing FIRMS. FEMA approved the prepared study which was subsequently included on the preliminary (December 2008) Digital Flood Insurance Rate Maps (DFIRMs). N. Kona Contracted with AECOM to re -study the existing N. Kona FIRMs. Topographic mapping was completed on October 2009. The re -study is at 56% completion. S. Kona Contracted with Sam O. Hirota, Inc., in corporation with the US Army Corps of Engineers (USAGE) to re -study the existing S. Kona FIRMS. A draft flood study for Phase I (Watercourses 13 thru 20) was completed in October 2009, and is currently being reviewed by the USAGE. Phase II (Watercourses 1 thru 12 & 21 thru 25) has completed the hydrologic data and work is progressing on the hydraulic analysis. DFIRMs With a Cooperative Technical Partners (CTP) grant approved by FEMA on September 28, 2009, the County is improving the riverine portions of FEMA's preliminary Digital Flood Insurance Rate Maps (DFIRMs). Riverine re- mapping is near completion with submission to FEMA pending. 3. Continue to update our FIRMS and develop our Floodplain Management Program through participation in CRS program. The cost to improve our FIRMs and participate in the CRS should be a regular part of the Division's operating budget. See items 1 and 2. Final Status Report on Program Objectives for FY 2009 -10 5 PUBLIC WORKS ENGINEERING 4. Participate in the State/FHWA Statewide Transportation Improvement Program (STIP). Construction ongoing for the $30M Ane Kehokalole Highway and the $43M Mamalahoa Highway Repair Project. Working on the design for the Kawailani/Iwalani Intersection, Waimea ADA, Kamehameha Ave Reconstruction and the Kaiminani Drive Reconstruction Project. Working on planning phase for the AM Drive Culvert Replacement, Kuakini Highway Phase 2 and AM Drive at Oneo Bay Project. 5. Continue to work with the Army Corps of Engineers and USDA Natural Resources Conservation Service (MRCS) to develop and construct flood reduction projects. Working with the Army Corps of Engineers to develop flood damage reduction projects for Waiakea, Palai and Keopu - Hienaloli, Streams. Projects costs are exceeding $7M funding limit under their Continuing Authorities Program (CAP); looking at combining and /or reprogramming as Specifically Authorized Projects that have no funding limitation. Working with NRCS on the Kaumana Drive Flood Damage Reduction Project. 6. Adopt an updated Erosion & Sedimentation Control Manual. Draft document has been completed along with the initiating admin rule process. We are working with the Office of the Corporation Counsel to adopt. 7. Respond to or processes 70% of all time - sensitive documents, such as subdivision, change of zone, and variance applications, by the stipulated deadline. Achieving 75% response /processing rate due to reduction in developments 8. Respond to or processes 60% of all materials that do not have a stipulated deadline, such as construction and grading plans, complaints, environmental matters, and so forth within four weeks. Achieving 75% response /processing rate due to reduction in developments. 9. Provide same day service for 60% of all permits issued by the Division, including building permits. Achieving 65% response /processing rate due to reduction in developments Final Status Report on Program Objectives for FY 2009 -10 PUBLIC WORKS AUTOMOTIVE 1. Support the various County departments /agencies islandwide with repair, maintenance and welding services, and by performing at least 90% of these services by staff (versus contract). Received by staff 3,843 work orders, of which 3,683 were completed, or 96 %. Contracted out 160 work orders or 4 %. 2. Reduce the average monthly repair backlog for the Construction section from the previous fiscal year. The backlog for repairs as compared to FY 2008 -2009 increased by 12 during the period of July 2009 to June 2010, which the average monthly backlog was 24. 3. Reduce the average monthly repair backlog for the Automotive section from previous fiscal year.. The backlog for repairs as compared to FY 2008 -2009 decreased by 1 during the period July 2009 to June 2010, which the average monthly backlog was 13. Final Status Report on Program Objectives for FY 2009 -10 PUBLIC WORKS FLOOD CONTROL 1. Continue to conduct semi - annual inspections of flood control system. From July 2009 to June 2010, the U.S. Army Corps of Engineers inspected various flood control systems, including those in the districts of South Hilo, North /South Kona and Ka`u. 2. Continue to maintain flood control systems. a. Prevent deterioration of structures by repairing within six months. b. Clear debris such as mud, rocks, branches, etc. from channel within three months. c. Control weed and brush growth by using herbicides and mowing quarterly. From July 2009 to June 2010, we continued the maintenance and repair work of various flood control systems, including those in the districts of South Hilo, North Hilo/Hamakua, North /South Kohala, North /South Kona and Ka`u. Work also included maintenance work at the Pu'ukapu Watershed in Waimea. Final Status Report on Program Objectives for FY 2009 -10 RESEARCH & D E---,-',VE---,-',L----,OPMENT RESEARCH & DEVELOPMENT AGRICULTURE Collaborate with the Planning Department in the identification Hawai' i County's important agricultural lands by using newly developed geodatabase and GIS tool by June 2011. 25% of this objective has been met. Met with the Director and Deputy Director of Planning Dept. Discussed procedures to identify and map important agricultural lands in Hawaii County. Planning Director will collaborate with R &D on this initiative. 2. Collaborate with the Planning Department in the identification and zoning of near -shore areas suitable for sustainable aquaculture development on the island by June 2011. 10% of this objective has been met. Advised Planning Director the GIS Aquaculture Planning and Zoning project is complete. A presentation of the project will be offered to Planning Dept. staff in January 2011. 3. Develop opportunities to expand the market for Hawaii Island products. a) Fund five (5) projects promoting agricultural products and leverage County funds at a target ratio of 1:5 by January 2011. Over 100% of promotional projects and 85% of the target leverage ratio has been met. A total of six (6) promotional programs were awarded $49,000 used to leverage $168,115 of private funds and $40,000 of State funds for a ratio of 1:4.25. b) Support attendance to participate in two (2) trade shows /trade missions by June 2011. 50% of tradeshow attendance has been met. Financial support provided to the Hawaii Tropical Flower Council to attend the American Institute of Floral Designers (AIFD) tradeshow in Boston on July 3 — 8, 2010. Six Month Progress Report on Program Objectives for FY 2010 -11 RESEARCH & DEVELOPMENT AGRICULTURE c) Convene working group to meet with the Department of Education to use Hawai'i Island grown agriculture products for the school lunch program by December 2010. 20% of this objective has been met. Had discussions with the Culinary Arts teachers at Laupahoehoe School, Honokaa High School and Hilo High School encouraging the purchase of locally grown products for school lunch program. 4. Advocate private - public partnerships for extension programs, agricultural research and infrastructure. a) Fund five (5) agricultural research and seven (7) agriculture extension programs and leverage County funds at a target ratio of 1:4 by January 2011. Over 100% of the targeted research projects and leverage ratio has been met. Eight (8) research programs were awarded $47,000 used to leverage $143,712 of private funds, $45,000 of Federal funds and $65,700 of State funds, a ratio of 1:5.34. Over 100% of the extension programs and 57% of the target leverage ratio has been met. Eight (8) agriculture extension programs were awarded $56,900 used to leverage $45,054 of private funds, $40,000 of Federal funds and $44,800 of State funds, a ratio of 1:2.28. b) Explore dedication of any large County -owned Hamakua land parcel for agriculture development by June 2011. 100% of this objective has been met. 1,700 acres of County -owned property in Kapulena has been dedicated for a pilot agricultural park project. Infrastructure for the park has begun; initial use estimated in March 2011. c) Enhance the agriculture section of the County's web site to provide resourceful information to current and potential farmers to use to make sound business and marketing decisions by June 2011. 25% of this objective has been met. Agriculture website was expanded to include links to financial resources for farmers and ranchers such as grants and loans, etc. Request for Proposal (RFP) to organize a comprehensive agriculture web site will be solicited soon. Six Month Progress Report on Program Objectives for FY 2010 -11 RESEARCH & DEVELOPMENT AGRICULTURE d) Develop an educational program for elected and appointed officials and civil servants of Hawai' i County about the potential and importance of agriculture in Hawai' i County's economy by March 2011. 20% of this objective has been met. Reviewed and collected existing agriculture - related educational materials to develop the educational program for County employees. 5. Provide technical advice and/or support letter for five (5) grant applications to the university, commodity groups and private agricultural businesses by June 2011. 100% of this objective has been met. Five (5) letters of support were provided to three local businesses for a USDA SBIR grant and for two university professors for a USDA educational grant. 6. Provide technical advice /assistance to the updated Hawaii County Agriculture Development Plan by January 2011. 100% of this objective has been met. Provided technical advice to the Agriculture Advisory Commission to recommend agriculture priority projects for FY 2011 -2012. Priority list submitted to the Mayor. Six Month Progress Report on Program Objectives for FY 2010 -11 RESEARCH & DEVELOPMENT TOURISM 1. To increase the economic contribution of the visitor industry to Hawai'i Island and its communities by June 2011: a) Partner with the Big Island Visitors Bureau to implement an annual tourism marketing plan aimed at target consumer and business markets including: advertising, public relations, airlift support, Kama'aina campaigns and convention outreach. 50% of this objective has been met. Completed the 2009 -10 contract with the BIVB in November. Japan Airlines closed Kona operations in October and we are hopeful they will return to our island after bankruptcy restructuring. Recently received news that Continental / United will begin direct flights from the mainland to Hilo in 2011. b) Support island -wide economic development activities while offering visitors and residents a variety of experiences to enjoy through support for fifty (50) festivals and events through the annual CPEP and COH Request for Proposals. 50% of this objective has been met. 40 programs were supported through the 2010 County Product Enrichment Program (CPEP), 21 of those during the latter half of the year. 31 programs will be supported with the 2011 CPEP program, 22 of those with activities in the first half of the year. 4 events have been supported with the COH 2010 -11 Supplemental Awards. 2. To ensure that communities retain their sense of place including recognizing their multi - cultural diversity and providing increased business opportunities by June 2011: a) Support local businesses to promote their products, services and activities to visitors. Provide incentives to enable companies to buy local through involvement in the Chefs de Cuisine Program of the American Culinary Federation and sponsorship of five (5) agri- tourism events and programs. 50% of this objective has been met. R &D's Ag Specialist attends all of the Chefs de Cuisine meetings. 5 ag events were supported with 2010 CPEP and 7 will be supported with 2011 CPEP. Six Month Progress Report on Program Objectives for FY 2010 -11 RESEARCH & DEVELOPMENT TOURISM b) Support the development of educational programs in basic workforce readiness skills through service on the state's Tourism Workforce Advisory Council and disseminate program information offered by Hawai' i Community College, the University of Hawaii Hilo and Honoka'a campuses and the hitourismcareers.org website. 50% of this objective has been met. The Tourism Specialist attended all meetings of the Workforce Advisory Council and regularly provides updates to the website. 3. To increase communication, interaction, and understanding between stakeholder groups, especially between residents and the visitor industry by June 2011: a) Promote the Hawaii Island TSP, at a minimum of four public meetings. 100% of this objective has been met. The Tourism Specialist distributed the Tourism Strategic Plan (TSP) at the Hilo and Kona CPEP workshops, at the Ulumau Leadership training, and at the Honokaa Business Association annual meeting. 4. To maintain and improve visitor satisfaction with their experience on Hawai' i Island by June 2011: a) Support twenty -five (25) festivals and events that promote local and Hawaiian culture and preserve the heritage of communities. 100% of this objective has been met. Supported 28 cultural festivals and events with the 2010 CPEP program and will support 23 with the 2011 CPEP program. b) Support the development of consistent, appropriate signage to provide easy directions and identify communities and historical sites in three areas. 66% of this objective has been met. Supported festival and event signage in downtown Hilo in partnership with Hilo DIA and welcome and entry signage at the Kailua Pier in partnership with Destination Kona Coast. Six Month Progress Report on Program Objectives for FY 2010 -11 RESEARCH & DEVELOPMENT TOURISM c) Support efforts to increase safety for visitors in partnership with Parks and Recreation, Civil Defense, Visitor Aloha Society of Hawai'i (VASH) and the Big Island Visitors Security Association (BIVSA). 50% of this objective has been met. The Safety and Security Committee meets quarterly. Tourism Specialist helped to set the recommendations for visitor education and drowning prevention in partnership with the Department of Health in November. To reinforce authentic Hawaiian culture ensuring the foundation of our unique sense of place and appropriate recognition of our host culture by June 2011: a) Share Hawaii Tourism Authority's (HTA) Style Guide and working with all sponsored programs, festivals and events to ensure Hawaiian place names are correctly spelled and diacritical marks are used appropriately. 50% of this objective has been met. The Style Guide is available online and all contractors are advised of this resource and encouraged to use it. b) Advocate for appropriate interpretive signage and educational information along scenic byway corridors through participation as an advisory committee member of the State Scenic Byway Commission. 50% of this objective has been met. Hawaii Island has the only two scenic byways in the State; currently creating their management plans. The Tourism Specialist serves on the State Scenic Byway Commission. A call for new scenic byways will be made statewide in January 2011. c) Support three (3) Hawaiian cultural events in the development stage to help them become self - supporting and work with their hosting nonprofit organizations to build their organizational capacity. 100% of this objective has been met. Supported Ka `Ghana O Honu'apo on the Honu'apo Ho'olaule'a, Kalauonaoneo Puna on the Kalapana Cultural Day and Na Hoa Aloha o ka Pu'uhonua o Honaunau on their first government contract for the cultural celebration at the National Park. (In 2011 they will be celebrating their 50 anniversary of the national park through a year -long series of events.) Six Month Progress Report on Program Objectives for FY 2010 -11 RESEARCH & DEVELOPMENT ECONOMIC DEVELOPMENT 1. Coordinate, promote, disseminate and administer the joint State /Count Enterprise Zone program and increase business participation by ten (10 %) by June 2011. 83% of this objective has been met. As of June 30, 2010 a total of 59 Hawaii Island Businesses participated in the Enterprise Zone Program. Five (5) businesses completed their seven years of participation and five (5) new businesses enrolled in the program by December 31, 2010 or 83% of the projected six new businesses for the year. Also, two (2) manufacturing or agricultural businesses applied for the 3 year extended participation and received approval. In 2010, DBEDT established a Force Majeure application process for businesses and three (3) businesses have been approved for Force Majeure. 2. Provide funding and/or technical assistance to five (5) organizations for economic development projects, with funding to be matched dollar for dollar from other sources by June 2011. 100% completed. Provided funding and technical assistance to 5 organizations (i.e. Hawai`i Food Manufacturers Association (HFMA) for Promotion of Value Added Products; Business Workshop for Small Manufacturers). Provided technical assistance to 3 organizations (i.e. Ka'u Coffee Growers Cooperative to continue the implementation of the Ka'u Coffee Marketing Development Program). 3. Provide technical assistance and /or funding for two (2) projects in support of Cultural and/or the Hawaiian Heritage Corridor Programs by June 2011. 100% completed. Partnering and /or funding assistance provided to the following organizations: Makuu Farmers Association for the development of the market and cultural center and Big Island Resource Conservation and Development Council, Inc. - Hawai`i Island Stand -up Paddle Finals. Six Month Progress Report on Program Objectives for FY 2010 -11 RESEARCH & DEVELOPMENT ECONOMIC DEVELOPMENT 4. Partner with two (2) organizations to prepare the workforce for job opportunities and to train or retain incumbent workers for job retention or advancements by June 2011. 100% completed. Funding and technical assistance provided to the following organizations: County of Hawaii Department of Human Resources for Establishment of Volunteer Corps within County of Hawaii and the Hawaii Island Workforce & Economic Development Ohana for the Astronomy Workforce Pipeline initiative. Provided technical assistance, planning, and support of 2 workforce development programs: WIB Outreach Committee and the Health Recruitment and Retention Committee. Also serves as the chairperson of the of the Work Group to establish High School Health Care Clubs. 5. Support science and technology related businesses, including research, education and workforce development by June 2011. 100% completed. Provided funding for 3 research and /or educational initiatives (i.e. Friends of NELHA for High Tech and Dual Use Council Cluster Network Creation for Promoting and Advancing High Tech Developing on Hawai `i Island). Also, serves as a member of the Science and Technology Committee providing technical assistance, planning, integration of community, business and education of science and technology projects. Six Month Progress Report on Program Objectives for FY 2010 -11 RESEARCH & DEVELOPMENT ENERGY 1. Implement Department of Energy (DOE) — American Recovery and Reinvestment Block Grant to complete LED Retrofit Program, Energy Audit Program, ICLEI GHG Program, and Financial Package for County by January 2011. 75% of this objective has been met for FY 2010 -2011. ARRA -EECBG Programs contracts were awarded and programs implemented. All Department of Energy (DOE) reporting commitments have been fulfilled. 2. Identify Projects to fit with DOE Grants and USDA Rural Programs. Develop a team and recommendations on winning these grants by January 2011. 100% of this objective has been met for FY 2010 -2011. Identified several projects for both DOE and United States Department of Agriculture (USDA) grants. Team was formed to coordinate projects of electric vehicle placement at Hilo and West Hawaii County buildings. Grant application has been submitted to the DOE. County has applied for USDA Rural Program grant with the Department of Water Supply (DWS) for a micro - turbine plus electric vehicles at 2 of its stations. 3. Work with Hawai'i Energy to start education programs for the public on Energy Efficiency measures by January 2011. 100% of this objective has been met for FY 2010 -2011. Several meetings were held with Hawaf i Energy (administers the Public Benefits Fund Program -1% of Electric Bill). Hawaii Energy and County of Hawaii (ARRA funding) built a program to reach 50% of Island residents in energy education. 4. Represent Hawai'i County in Hawaii Electric Light Company's (HELCO) Integrated Resource Planning (IRP) process, in Public Utilities Commission (PUC) dockets, with the Natural Energy Laboratory of Hawai'i (NELHA), with the Hawaii Energy Policy Forum (HEPF), and at the Hawaii State Legislature by June 2011. 50% of this objective has been met for FY 2010 -2011. Participated in all of Hawaii Electric Company and HELCO's Integrated Resource Planning (IRP) docket meetings and Energy Efficiency Portfolio Standards (EEPS) informal workshops. Monitored Feed -in Tariff docket and Intra - Governmental Wheeling Docket. Six Month Progress Report on Program Objectives for FY 2010 -11 RESEARCH & DEVELOPMENT ENERGY Attended NELHA Board meetings. Serves on the Board of Hawaii Policy Energy Forum (HEPF) and participated in all HEPF meetings. Also, participates in Energy Metrics (how we are doing as a renewable island and State). These metrics is an indicator on how we are in achieving our stated goals. Maintain the County's Energy Emergency Preparedness Plans to be consistent with those of the State of Hawaii by June 2011. 50% of this objective has been met for FY 2010 -2011. The Energy Coordinator has been updated on recent changes and will continue to participate in Department of Business, Economic Development and Tourism (DBEDT) meetings. Worked with Civil Defense to be prepared for each emergency (or near emergency situations). 6. Assist Hawaii County Civil Defense during energy emergencies and attend meetings of the Governor's Energy Emergency Preparedness Advisory Council and the Hawai' i State Energy Council by June 2011. 50% of the objective has been met for FY 2010 -2011. All Hawaii State Energy Council meeting have been attended to date to coordinate energy emergency preparedness training as well as actual emergencies. 7. Update the energy section of the Hawai' i County Building Code and attend meetings related to the Community Development Planning process by June 2011. 50% of this objective has been met for FY 2010 -2011. Full implementation of Model Energy Code occurred in October 2010 with County Council passing the IECC 2006 codes. Working with Dept. of Public Works on other codes to install Solar Hot Water heaters (SWH) more efficiently. The SWH units can save as much as a third on the residential electric bill. Six Month Progress Report on Program Objectives for FY 2010 -11 10 RESEARCH & DEVELOPMENT ENERGY Monitor energy savings and maintenance contracts on retrofits under performance contracts at the Hilo Public Safety Building and Kona Police Station by June 2011. 50% of the objective has been met for FY 2010 -2011. A review of Energy Performance contract has been reviewed and analysis performed on annual savings. Cumulative savings at middle of FY 10 -11 (October 2010 report) are $1.4 million. These programs are in their 91h year of a 10 year contract. Energy Coordinator will be reviewing further Performance Contracts (no -cost) at facilities. 9. Coordinate with the Department of Public Works to have the West Hawai' i Civic Center meet the silver level of Leadership in Energy Efficiency Design (LEED) certification for sustainable building design by January 2011. 100% of this objective has been met for FY 2010 -2011. Applied for and accepted to place a 250 kW Feed -in Tariff (FIT) Photovoltaic System for West Hawaii Civic Center. This will be the first FIT in County of Hawaii allowing County to be compensated for unused energy sent to the electric grid. We should receive revenue for little or no electrical use on weekends, holidays and furlough days 10. Ensure all new County of Hawai' i facilities are LEED certified and include the installation of solar photovoltaic power where feasible by June 2011. 50% of this objective has been met for FY 2010 -2011. Energy Coordinator continues to analyze County buildings for possible Photovoltaic projects and all new facilities for LEED certification. 11. Complete the County of Hawaii Energy Sustainability Plan and initiate its implementation by June 2011. 50% of this objective has been met for FY 2010 -2011. Energy Coordinator implemented recommendations from the HESP and proceeds to update the plan in 2011. The new plan will include numerous initiatives and legislation that were not part of the original plan. Also, more analysis on renewable fuels for transportation will be included in the updated plan. Six Month Progress Report on Program Objectives for FY 2010 -11 11 RESEARCH & DEVELOPMENT ENERGY 12. Participate in the Rebuild America (RBA) Program; obtain technical assistance and grants from the U.S. Department of Energy and to provide assistance to other organizations and communities interested in energy efficiency by June 2011. 50% of this objective has been met for FY 2010 -2011. Energy Coordinator attended several meeting on the RBA Program and will present County initiatives by June 30, 2011. County has been received technical assistance from DOE (Section - National Renewable Energy Lab) with projects on island. County currently has 2 grant applications for electric vehicles and hydro - microturbines with DOE and USDA. Six Month Progress Report on Program Objectives for FY 2010 -11 12 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER Capacity Building Program To encourage collaborative governance for a sustainable local government operation a) Provide monthly technical assistance to the Mayor's Green Team. 50% of this objective has been met. Facilitated four meetings and provided technical assistance as requested to Mayor's Green Team members to finalize the internal (County) sustainability planning process. b) Publish County of Hawai'i Government Operation Carbon and Energy Footprint Inventory based on Local Government Operation's Protocol by August 2010. 50% of this objective has been met. Due to time and resource constraints, the publication of Government Operation Carbon and Energy Footprint Inventory has been delayed until Spring 2011. c) Coordinate the development of energy, carbon, and cost reduction target, goals, strategies, and indicators for the Mayor's Green Team by February 2011. 40% of this objective has been met. A draft sustainability performance plan has been prepared and will be ready for publication by April 2011. d) Facilitate the implementation of three actions that improve local government's economic, energy, and environmental performances by June 2011. 50% of this objective has been met. Facilitated project identification, budget estimation, and return on investment analysis for three renewable energy projects and ten energy efficiency projects in partnership with the energy coordinator. e) Conduct at least two public workshops to share progress of the Mayor's Green Team by June 2011. 50% of this objective has been met. Presentation on the Mayor's Green Team initiatives was conducted for the Cost of Government Commission in September 2010. Six Month Progress Report on Program Objectives for FY 2010 -11 13 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER 2. To strengthen community capacity for green workforce and industry development a) Publish and disseminate information from The Island of Hawai 'i Green Economy: Existing Green Sector Capacity Assessment by July 2010. 100% of this objective has been met. The Island of Hawaii Green Economy Report and its media release was disseminated to the public in September 2010. b) Organize two community workshop related to the implementation of the community development plans and the development of a greener economy by June 2011. 100% of this objective has been met. Provided funding support to implement several community workshops such as North Kohala Eat Local Event, Summer Sustainability Training, and TEDx Youth Forum to facilitate implementation of the community development plans and promote a greener economy. c) Build four partnerships with local business and community organizations through green jobs advisory team by June 2011. 100% of this objective has been met. Fostered a dozen partnerships with local businesses, state and community organizations through the participation in the State Energy Partnership Task Force Steering Committee and the Green Job Grant Selection Committee. d) Facilitate the development of a local community food system by funding at least two food security projects by June 2011. 100% of this objective has been met. Funded four projects to improve the local food economy: value added food processing, value added farm operation, Mala'ai community garden, and regional eat local campaign. e) Facilitate the development of a local green collar workforce by funding at least two green economy projects by June 2011. 70% of this objective has been met. Funded two green economy projects related to development of a local skilled workforce. Six Month Progress Report on Program Objectives for FY 2010 -11 14 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER 3. To implement recommendations from Ho'owaiwai: Ohana Economics a) Develop and implement two policies that increase family and community wealth by June 2011. 50% of this objective has been met. County applied for and was invited to become the eleventh member of the Cities for Financial Empowerment Coalition, co- chaired by New York City and San Francisco, to advocate for federal and local policies to increase family and community wealth. At the state level, resource center continues to participate and share progress with the Hawai'i Ho'owaiwai Network. b) Develop and implement two projects that increase family and community wealth by June 2011. 70% of this objective has been met. Provided funding support to four projects related to financial education, children /family savings accounts, youth individual match savings account and for a statewide asset building conference in Kailua -Kona. Over 1,000 children, youth, and families will benefit from these projects. c) Assist in development of a social marketing strategy that reduces household energy, food, housing and transportation expense by June 2011. 50% of this objective has been met. Information on strategies to reduce household energy, food, housing and transportation expenses was shared with the participants through several breakout sessions at the Statewide Asset Building Symposium in December 2010. d) Build four partnerships with local asset building organizations to encourage culture of saving by June 2011. 100% of this objective has been met. Facilitated partnership development with four credit unions and eight elementary schools to launch Children's Savings Account project. Over 338 children and their parents currently participate with cumulative savings rate of $28,158 dollars. Six Month Progress Report on Program Objectives for FY 2010 -11 15 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER Information Resource Program 1. Collect statistical information for the County of Hawai 'i Data Book by June 2011. 10% of this objective has been met. The County ofHawai`i Data Book contains a collection of statistics on social and economic conditions of Hawaii County. This publication represents the continuous effort to provide current and historical statistics to fulfill requests for information. 2. Compile monthly economic data (showing previous year comparisons) and distribute the County ofHawai'i Statistics to a minimum of fifty (50) individuals; provide data via County of Hawai'i's web site: hltp:Hco.hawaii.hi.us /info /stats.html 50% of this objective has been met. The County of Hawaii Statistics provides a look at some of the county's leading economic indicators used to determine business cycles and forecasting. Monthly economic data is distributed to individuals and /or organizations and is available online (2000 - 2010 accessible online). 3. Organize the R &D Library. 0% of this objective has been met. Location of the R &D Library has not yet been determined. The collection currently is boxed and stored in the basement of the County Building (together with hundreds of additional resources that have been received from other County departments to be managed by the Information Resources Program due to space limitations, complete library dismantling, downsizing, record retention, etc.). 4. Fulfill research and informational needs of the County through the acquisition and maintenance of relevant research materials. 50% of this objective has been met. Provided research and resource collection development in support of the promotion of economic development of Hawaii Island. Collaborate with key partners in the business community and provide statistical information to assist in the improvement of their performance goals by June 2011. 50% of this objective has been met. Collaborated with the business community to provide information products and services to satisfy demand and assist users to take effective action. Benefits are not only economic; they are also related to the informational, educational, cultural and social needs of the clientele. Six Month Progress Report on Program Objectives for FY 2010 -11 16 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER 6. Design and develop an R &D Newsletter featuring individual program highlights to support the promotion of economic development in Hawaii County by June 2011. 100% of this objective has been met. Completed design and development of R &D Newsletter titled: Ha `ilono (Bringing of News). Ha'ilono is designed to keep our island community informed about our local industries. 2 issues published featured R &D's agriculture and business and community development programs. Also, featured are a Calendar of various community events and our most current County o Hawai `i Statistics. 7. Maintain an index of articles of interest to, and in support of departmental programs, and generate an annual subject index titled: NewsFile of articles affecting Hawaii County by June 2011. 25% of this objective has been met. Access available to the selective indexing of four local newspapers: Hawai `i Tribune Herald, Honolulu Star Advertiser, West Hawai `i Today and Pacific Business News. Data entry completed, currently finalizing NewsFile 2009 for printing. Maintain the Online Library Application (OLA) database by classifying and cataloging library materials. Continue to work with Department of Data Systems to eliminate new software bugs (due to conversion of the library system) by June 2011. 0% of this objective has been met. The Online Library Application (OLA) is an online library catalog that centralizes the holdings of thirteen (13) county departmental collections. This objective will not be met the R &D Library is relocated. 9. Provide research assistance to fulfill the data requirements of grant proposals. 50% of this objective has been met. Assisted grant writers in the community by providing the statistics needed to support grant proposal applications (i.e. demographic, social, economic and housing data for specific geographic areas retrieved from the U. S. Census Bureau). Six Month Progress Report on Program Objectives for FY 2010 -11 17 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER 10. Respond to requests for statistical, reference and program information daily and on demand. 50% of this objective has been met. Provided assistance and access to information sources, retrieved and provided requested information in various formats. 11. Review, update and publi sh brochure: " Glimpse -At Hawai 'i Island and provide accessibility via County of Hawai'i's web site by June 2011. 50% of this objective has been met. The A- Glimpse At Hawai `i Island brochure provides an overview of local, physical, social, cultural and economic conditions of Hawaii Island. Brochure published but online accessibility is not yet established. Six Month Progress Report on Program Objectives for FY 2010 -11 18 RESEARCH & DEVELOPMENT FILM 1. Market and promote Hawai'i Island internationally as a desirable and cost effective location for filming: a) Using Big Island Film Office web site, trade advertising, attend trade shows, etc. 50% of this objective has been met. Website added significant new features such as ListBox. This allows for efficient communication to members of the database and for producers and filmmakers. Zen Photo software for the display of photos and albums has improved the appearance and functionality of the Locations photo section. A number of trade ads have been placed in key journals. A film office Facebook page is in development. 2. Collaborate with the Film Offices of the Hawaiian Islands (FOHI), the Hawai'i Film and Entertainment Board (HFEB), the Hawaii International Film Association (HIFA), the Association of Film Commissioners International (AFCI), Hawai'i Island Chambers of Commerce, etc. a) Assist in promotion efforts to expand infrastructure for film production 50% of this objective has been met. On -site visits were done with County's Property Management Department to identify locations that could be retrofitted and used as sound stages for motion picture work to expand infrastructure. Discussions at FOHI meetings has included: 1) planning for the film office of the 21 Century, 2) workforce development issues, 3) expanding island infrastructure capacity, and 4) preserving and enhancing the state's tax incentive program. 3. Facilitate efforts to develop and train a film production workforce. 50% of this objective has been met. Worked as mentor and facilitator on three student intern programs such as the Digital Media Arts Department at Hawaii Community College. 4. Plan/coordinate /assist in the following activities by June 2011: a) Provide support services to approximately 100 productions. 50% of this objective has been met. Recently, there has not been a high end feature film or TV program on island. Other types of programs has concluded on island including the finals of the Red Bull cliff diving championship, the Ford Ironman international championship, and numerous travel, destination, and documentary shoots. Six Month Progress Report on Program Objectives for FY 2010 -11 19 RESEARCH & DEVELOPMENT FILM b) Four (4) scouting tours or meetings with high level productions. 50% of this objective has been met. Participated on several extensive scouts including a four day scout for a possible Sony feature film. c) Transfer host and maintenance of the Big Island Film Office web site. 100% of this objective has been met. Contract executed for the hosting and maintenance of the film office web site for FY 2010 -2011. d) Four (4) class presentations to local high schools or colleges with film or digital media arts programs 50% of this objective has been met. Presentations made to high school and college students including the Film Boot Camp show at The Aloha Theater and two screening of student films in Hilo and Kona. e) Two (2) workshops for skills development, educational development, relationship building for the exchange of information about current business practices 50% of this objective has been met. Sponsored, organized, and participated in several workshops for skills development and industry practice including 1) workshop in the practices and requirements of Production Assistants for feature film and television, 2) a production seminar in conjunction with the `Imiloa 3D Film Festival, and 3) a workshop on film acting and directing done in partnership with the Performing Arts Department at UH —Hilo. f) Four (4) film festivals, conferences, or trade shows to promote our own local production capabilities, provide network opportunities for filmmakers, attract more filmmaking to the county and to give a voice to our diverse cultural communities. 50% of this objective has been met. Sponsored and /or participated 4 film festivals /series/hoi ke. 5. Apply for a grant to provide training and education for workforce development in filmmaking by June 2011. 100% of this objective has been met. A grant application has been submitted to The Academy of Motion Picture Arts and Sciences to partially fund a series of visiting artists production workshops. Six Month Progress Report on Program Objectives for FY 2010 -11 20 RESEARCH & DEVELOPMENT AGRICULTURE Protect Hawai'i County's important agricultural lands. Create a GIS database of key features relating to Hawaii Island's important agricultural lands in cooperation with other institutions. 100% of this objective has been met. GIS database and an interactive, user - friendly, web -based GIS application for agricultural analysis and planning was built and installed on the County server. User training and guide completed. 2. Create a GIS database for Hawaii Island's coastal resources to support the sites of sustainable aquaculture development. 100% of this objective has been met. Development of the GIS layers and identification and selection of near -shore aquaculture development sites, zoning and public outreach were completed. (Public will also have access to information shortly.) 3. Expand the market for Hawaii Island products. a) Partner with the State and private sector in promoting agricultural products at the local, national and international levels by funding eight (8) projects that leverage County funds at a ratio of 1:5. 75% of promotional projects and 36.4% of the target leverage ratio has been met. A total of six (6) promotional programs were awarded $67,000 used to leverage $65,610 of private funds and $56,000 of State and /or Federal funds for a ratio of 1:1.82. b) Participate in two (2) trade shows /trade missions by either sending program staff or by supporting the attendance of local commodity groups. 150% of this objective has been met. Supported Hawaii Tropical Flower Council to participate in three (3) tradeshows in Ohio, California and Missouri. 4. Advocate private- public partnerships for extension programs, agricultural research and infrastructure. Final Status Report on Program Objectives for FY 2009 -10 RESEARCH & DEVELOPMENT AGRICULTURE a) Provide funding for seven (7) agricultural research and seven (7) agricultural extension programs and leverage County funds at a target ratio of 1:5. 85.7% of the targeted research projects and 74.8% of the leverage ratio has been met. Six (6) research programs were awarded $37,000 used to leverage $130,508 of private funds and $8,000 of State funds, a ratio of 1:3.74. 100% of the extension programs and 51.4% of the target leverage ratio has been met. Seven (7) agriculture extension programs were awarded $41,000 used to leverage $105,250 of private funds, a ratio of 1:2.57. b) Explore dedication of County lands for agriculture research facility development. 100% of this objective has been met. 1,700 acres of County -owned property in Kapulena has been dedicated for a pilot agricultural park project. Land development plans are in progress. c) Enhance the agriculture section of the County's web site to provide available information that enables current and potential farmers to make sound business and marketing decisions. 25% of this objective has been met. The current agriculture website now includes links to financial resources for farmers and ranchers such as grants and loans and other agriculture resources. ADA compliant website training in process. 5. Implement the goals and objectives identified in the updated Hawaii County Agriculture Development Plan. 33% of this objective has been met. Funding to support the agricultural industry in research, marketing, and education was provided. Other recommendations in the plan (i.e. funding for slaughter house, rendering plant and marshalling yard) have been pursued. Website development to collect and disseminate agriculture - related information is in progress. Final Status Report on Program Objectives for FY 2009 -10 RESEARCH & DEVELOPMENT TOURISM 1. To increase the economic contribution of the visitor industry to Hawaii Island and its communities by June 2010: a. Partner with the visitor industry to develop and implement an annual tourism marketing plan aimed at desired target consumer and business markets. 85% of this objective has been completed. A $550,000 contract with the Hawaii Island Visitor's Bureau (HIVB) was extended through October 31, 2010 to address challenges in airlift. This contract supports Kama'aina campaigns, direct airlift, and the Conventions / Meetings / Incentives market. b. Provide community -based development as a means of generating economic activity island -wide while offering visitors a greater number and variety of experiences, and residents with a vehicle to enjoy their communities supported through the annual County Product Enrichment Program (CPEP) and County of Hawaii (COH)Request for Proposals (RFPs) for fifty (50) festivals and events island -wide. 100% of this objective has been completed. 96 projects were awarded during the two calendar years represented in our fiscal year through CPEP and COH funds. c. Encourage the renovation of visitor - oriented properties, particularly in Kona, Hilo and the Kohala Coast to improve the quality of visitor accommodations by supporting legislation that invites the renovation of visitor properties. 100% of this objective has been completed for 2009 -10. Renovations have been completed at the King Kamehameha and Hualalai Four Seasons Resort. Renovations have been promoted through social and media and the BIVB's media outreach. Renovations continue at Naniloa and at the Lodge at Hawaii Volcanoes National Park. d. Support programs that make airports more welcoming to arriving and departing passengers through on -going communications with key stakeholders and involvement in master planning efforts. 85% of this objective has been completed. BIVB welcomes all inaugural flights with direct service. The Hawai i District manager for Department of Transportation - Airports also serves on the TSP (Tourism Strategic Plan) Safety and Security Committee and updates us on all airport master plan efforts. Note: recognizing our long- term partnership with Japan Airlines on their last flight on 10/29/10, as the contract with BIVB from 2009/10 has been extended through 10/30/10. Final Status Report on Program Objectives for FY 2009 -10 RESEARCH & DEVELOPMENT TOURISM e. Support harbor and pier improvements to ensure Hawaii Island facilities can meet the anticipated increasing needs through ongoing communications with land owners and projects like the Hilo Bay Front Trails planning process. 100% of this objective has been completed. Harbormaster, Elton Suganuma, Public Utilities Commission (PUC) license holders and tour operators keep us apprised of improvements and challenges. The Hilo Bayfront Trails Draft Environmental Assessment (EA) was announced during the fiscal year and is managed by R &D's Grants Specialist. f. Develop and support two (2) programs that build a sufficient and qualified visitor industry workforce with particular focus on established programs and opportunities for partnerships. 100% of this objective has been completed. The Tourism Specialist serves on the statewide Tourism Workforce Development Advisory Council and has been a guest lecturer for Hawai i Community College's Hospitality 101 program. A contract for educational outreach to local farmers and agricultural tourism providers was established with Hawaii Community College. Workshops to be held in early 2011. 2. To make positive contributions to the quality of life for residents by putting "community first," helping to ensure that communities retain their sense of place including recognizing their multi - cultural diversity, providing increased business opportunities, and providing workforce housing opportunities by June 2010: a. Support local businesses and producers to better promote their local products, services and activities to the visitors and the industry. Provide incentives to better enable visitor industry companies to buy local through involvement in the Chefs de Cuisine Program of the American Culinary Federation (ACF) and sponsorship of five (5) agri- tourism events and programs. 100% of this objective has been completed. The Agriculture Specialist is the liaison with the American Culinary Federation (ACF), and encourages resort properties to purchase the majority of their food from local producers. Supported seven (7) Ag festivals and programs through CPEP in 2009 and five (5) Ag festivals and programs in 2010. Final Status Report on Program Objectives for FY 2009 -10 RESEARCH & DEVELOPMENT TOURISM b. Support efforts to develop educational programs in basic workforce readiness skills and cultural competency through the Neighborhood Place of Kona. 25% of this objective was completed. The Cultural Competency workshops were cancelled in the fall of 2009 because hospitality employers cut training budgets. Funds awarded for that project were allocated to other County contracts. However, individual presentations have been made to HCC's Hospitality 101 class. c. Develop a Hawaii Island program that recognizes and rewards visitor industry members that reflect the "Hawai'i Island sense of place" through support of the Big Island Visitors Bureau's (BIVB) annual awards program, and encouraging ten (10) Hawaii Island applicants to apply for HTA's "Keep It Hawaii Awards." 0% of this objective has been completed. BIVB and Hawaii Tourism Authority (HTA) did not sponsor their awards program in 2009 or in 2010. d. Encourage coordination, collaboration and improvement in public transit services for both residents and visitors by supporting courtesy shuttles during two (2) events and expanded marketing of Hele -On mass transit. 100% of this objective has been completed. Supported shuttles at the Waimea Cherry Blossom Festival and Taste of the Hawaiian Range. Also, supported expanded marketing for Hele -On including detailed intra -Hilo and intra -Kona route maps and a public relations campaign. e. Support efforts underway to identify solutions to the lack of affordable workforce housing during the review and assessment of new developments. 0% of this objective has been completed. We will share information with our industry contacts when the Kamakoa Workforce Housing project is once again underway and requests our assistance for information distribution. Final Status Report on Program Objectives for FY 2009 -10 RESEARCH & DEVELOPMENT TOURISM 3. To increase communication, interaction, and understanding between stakeholder groups, especially between residents and the visitor industry by June 2010: Enhance awareness and understanding of the Hawai'i Island TSP, particularly high - lighting the opportunities and future success of community -based projects through four (4) meetings and/or surveys with stakeholders. 100% of this objective has been met. Surveys distributed at the CPEP workshops, posted on -line and linked it with numerous association sites. 4. To maintain and improve visitor satisfaction with their experience on Hawaii Island by June 2010: a. Advocate for and support development of visitor education programs containing basic information that will enhance their safety, enjoyment, and understanding of local and Hawaiian culture and the importance of preservation of natural resources through support of programs like the Reef Etiquette video on Big Island TV, information in hotel rooms and on the BIVB's web site. 100% of this objective has been completed. The Safety and Security Committee meets quarterly. We have expanded outreach on tsunami awareness, safe lava viewing, and protecting coral reefs and sacred cultural sites. b. Encourage and support the implementation of an island -wide initiative to bring a Hawaiian sense of place to life on Hawai' i Island by supporting twenty -five (25) festivals and events that promote local and Hawaiian culture and preserve the heritage of communities around the island. 100% of this objective has been completed. Twenty -nine (29) Hawaiian cultural programs, festivals and events were supported through CPEP and the County of Hawaii RFP Awards during the fiscal year. c. Together with the community development efforts described in Lb, support of the development of consistent, accurate signage to provide easy directions and identify communities, historical sites and dangers areas. Provide interpretive methods to educate and enhance cultural, natural and historical sites in three (3) areas. 100% of this objective has been completed. Supported efforts in Waipio Valley, cultural sites in East Hawai i impacted by tsunami, and the Keauhou Heritage Corridor. Final Status Report on Program Objectives for FY 2009 -10 6 RESEARCH & DEVELOPMENT TOURISM d. Support efforts to increase safety and security for visitors and residents at public places such as beach parks, events and cultural sites by supporting three (3) security programs in partnership with Parks and Recreation, Civil Defense, Visitor Aloha Society of Hawaii (VASH) and the Big Island Visitors Security Association ( BIVSA). 100% of this objective has been completed. The Safety and Security Committee, represented by all of the referenced entities, meets quarterly. Funding is provided for security personnel at most CPEP sponsored events and activities (depending on event size). e. Support the development of a process by which visitors can access information (multi - lingual) in case of emergency or natural disasters by providing updates as necessary to http: / /www.bigisland.org/parks /939 /volcano- eruption- update, and regular communications to the media on ongoing events through Public Relations contract with HIVB. 100% of this objective has been completed. Communication with BIVB about Kalapana closures, fires, tsunami warnings and other natural disasters is constant and organized. All of the BIVSA members, PUC license holders and BIVB members have been placed in the Civil Defense update system with messages sent by phone, email and text message. f. Implement programs to help ensure the attractiveness of beaches and parks in partnership with the Parks and Recreation Department. 100% of this objective has been completed. Parks and Recreation has initiated a number of volunteer programs that are promoted through the festivals and events. 5. To reinforce authentic Hawaiian culture ensuring the foundation of our unique sense of place and appropriate recognition of our host culture by June 2010: a. Encourage the development of programs to recognize and share Hawaiian culture and history through distribution of HTA's Style Guide and working with all sponsored programs, festivals and events to ensure Hawaiian place names are correctly spelled and diacritical marks are used. 100% of this objective has been completed. HTA's Style Guide was distributed to all sponsored programs. Keli i Wilson, HTA's Hawaiian Cultural Coordinator regularly reviews advertising materials for cultural accuracy. Final Status Report on Program Objectives for FY 2009 -10 RESEARCH & DEVELOPMENT TOURISM b. Advocate for appropriate interpretive signage and educational information in public places by supporting development of signage in Keauhou and along scenic corridors. 100% of this objective has been completed through partnerships with The Kohala Center, Hawaii Island Economic Development Board (HIEDB), Pulama Ia Kona and Kailua Village Business Improvement District. Tourism Specialist serves on the State Scenic Byways Advisory Council. c. Expand the number and quality of Hawaiian cultural festivals and events. Support three (3) events in the development stage to become self - supporting and then work with the nonprofit organizations developing those events to increase their organizational capacity. 100% of this objective has been completed. We worked with Ipu Lani, Inc., Ka 'Ohana O Honu'apo, Kalauonaoneo Puna, and Na Hoa Aloha o ka Pu'uhonua o 116naunau. 6. To support the enhancement and maintenance of the natural resources of Hawaii Island by June 2010: Support programs that provide training and certification for people who interpret natural resources through appropriate signage and information materials. Where appropriate, ensure the conservation and natural resource messages are clearly linked to the Hawaiian culture. 100% of this objective has been completed. HTA identified priority areas of Kahalu'u Bay and Waipf o Valley where active programs are taking place. 7. To ensure plan implementation of the Hawai' i Island TSP including scorecard tracking, plan reviews and revisions as necessary by June 2010: a. The Tourism Program will oversee the implementation of this plan with the assistance of the TSP Oversight Committee. b. The TSP Oversight Committee will meet bi- annually to report on outcomes of the year and develop additional measures for tracking the impact of the plan. 100% of these objectives have been met. The TSP Oversight Committee meets annually, with subcommittees meeting more frequently. Updates to the plan and reports on objectives are provided to HTA annually. Final Status Report on Program Objectives for FY 2009 -10 RESEARCH & DEVELOPMENT BUSINESS DEVELOPMENT 1. Administer the Enterprise Zone (EZ) program and coordinate with the Department of Business, Economic Development & Tourism (DBEDT) for the dissemination of EZ information and to promote the enterprise zones via meetings and literature. Increase number of tenants by ten percent by June 2010. 100% of this objective has been met. EZ informational presentations were made at various meetings, expos, etc. on this island. EZ informational packets were distributed at these events and one - on -one consultations were made available to anyone interested in EZ information. As of June 30, 2010, a total of 59 (20% increase from previous year), Hawai i Island businesses participated in the Enterprise Zone Program (EZ). Two (2) businesses completed their seven years of participation and seven (7) new businesses enrolled in the program. Also, 10 manufacturing or agricultural businesses were awarded 3 -year extensions. 2. Provide funding to three (3) organizations and technical assistance to five (5) organizations for economic development projects, funding will be matched dollar for dollar by funding from other sources. 100% completed. Six (6) organizations received funding and nine (9) received technical assistance for economic development projects such as Understanding Pricing, Distribution and Marketing for Small Manufactures, Starting /Growing Business with Department of Taxation Technology & Tax Incentive and the Comprehensive Economic Development Strategy (CEDS) Update for Hawaii Island. 3. Partner with other organizations in workforce development projects and provide funding and /or technical assistance to two organizations by June 2010. 100% completed. Three (3) organizations received funding for workforce development projects such as the Arc of Kona — Artists Mean Business Program. This program received an outstanding commendation from the Commission on Accreditation of Rehabilitation Facilities for allowing participants to earn income from non- traditional employment. 4. Provide technical assistance and funding for two (2) projects in support of cultural and/or the Hawaiian Heritage Corridor Programs by June 2010. 100% completed. One funding recipient was the Malama Kai Foundation for the East Hawai'i Ocean and Coastline Resources Education and Outreach project. Final Status Report on Program Objectives for FY 2009 -10 9 RESEARCH & DEVELOPMENT ENERGY 1. Represent the interests of Hawaii County in HELCO's Integrated Resource Planning process and other utility planning processes, in Public Utilities Commission (PUC) dockets, at the Hawaii State legislature, at the Natural Energy Laboratory of Hawaii Authority and the Hawai' i Energy Policy Forum. 100% of this objective has been met. Regularly attends all meetings as listed. The Integrated Resource Planning (IRP) process is mandated by the PUC to strategically plan the electrical generation requirements to meet future electrical growth for both a five -year and twenty -year period. Position in the NELHA Research Advisory Committee (RAC) serves to vet proposals for tenancy at NELHA. The Hawaii Policy Energy Forum meetings focused on energy legislation for topics ranging from greenhouse gas concerns, renewable energy and efficiency. 2. Maintain County energy emergency preparedness plans consistent with those of the State of Hawai' i. 100% of this objective has been met for FY 2009 -2010. Participated in the State of Hawaii Energy Emergency Preparedness Plan and trained at Pacific Disaster Center on accessing Event Database. Coordinated with County Civil Defense on recent Tsunami experience; reported and updated procedures to be prepared for future emergency situations. 3. Assist Hawaii County Civil Defense during energy emergencies and attend meetings of the Governor's Energy Emergency Preparedness Advisory Council and the Hawaii State Energy Council. 100% of the objective has been met for FY 2009 -2010. Participated in all Hawaii State Energy Council meetings coordinated to improve energy emergency preparedness training as well as assist in actual emergencies. 5. Monitor energy savings resulting from retrofits carried out by performance contracts at the Hilo Public Safety Building and Kona Police Station. 100% of the objective has been met for FY 2009 -2010. Energy audits conducted concurrently on the Hilo and Kona buildings. These programs are in their ninth (9` year of a ten (10) year contract. Cumulative saving at middle of fiscal year (October 2009 report) is $1,240,106. Energy Program will continue to review Performance Contracts (no -cost) at their facilities. Final Status Report on Program Objectives for FY 2009 -10 10 RESEARCH & DEVELOPMENT ENERGY 5. Conduct an analysis of existing energy usage at County facilities, identify opportunities for energy savings, and develop a plan of action for retrofits and performance contracts or in -house maintenance. 100% of the objective has been met. An energy audit has been developed and implemented for no -cost energy efficiency for County facilities. Report completed in February 2010; includes budget recommendations. Annual savings of $500K with low to no -cost implementations were found. Plans reviewed for new County structures to implement cost saving measures from new construction efficiencies. $737,000 of American Recovery and Reinvestment Act funding has been received for LED light retrofit program, two (2) Residential Energy Auditors will audit over 100 homes and. An Energy Educator to reach 50% of the Island residences was awarded. Another consultant will provide financial recommendation on how County can provide energy efficiency retrofits using the Revolver fund mechanism. 6. Coordinate with the Department of Public Works to ensure LEED certification and the installation of a solar energy system on the West Hawaii Civic Center and other County facilities. 50% of this objective has been met for FY 2009 -2010. Coordinated with Public Works to ensure LEED certification for new County facility. Power Purchase Agreement (PPA) contract in process to secure appropriate financier and contractor for County's first Photovoltaic system. Projected savings from the Photovoltaic Systems are over $1 million over twenty (20) years. 7. Commence implementation of the County of Hawaii Energy Sustainability Plan. An initial step will be to initiate the County of Hawaii "Lead By Example" recommendations, which includes: transitioning the County vehicle fleet to more fuel efficient vehicles; updating the Model Energy Code portion of the County Building Code; and installing solar energy systems on all County facilities including those of the Department of Water Supply where applicable. 100% of this objective has been met for FY 2009 -2010. Energy Advisory Commission has been established by the Mayor to implement the Hawaii Energy Sustainability Plan. Discussions started with Department of Water Supply to drive efficiencies on their water systems (i.e. using wind power to pump water). Final Status Report on Program Objectives for FY 2009 -10 11 RESEARCH & DEVELOPMENT ENERGY 8. Encourage Green Building practices. 100% of the objective has been met for FY 2009 -2010. Currently working with the Mayor's Green Team to develop County's Green Building policies and procedures. Final Status Report on Program Objectives for FY 2009 -10 12 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER Information Resources Program 1. Collect statistical information for the County ofHawai'i Data Book by June 2010. 100% of this objective has been met. The County of Hawaii Data Book contains a collection of statistics on social and economic conditions of Hawaii County to provide current and historical statistics to fulfill requests for information. 2. Compile monthly economic data (showing previous year comparisons) and distribute to interested parties as the Counb� ofHawai'i Statistics monthly; provide accessibility via County of Hawai'i's web site: http: / /co.hawaii.hi.us /info /stats.html 100% of this objective has been met. The County of Hawaii Statistics provides a look at some of the county's leading economic indicators used to determine business cycles and forecasting. Monthly economic data was distributed to a minimum of 50 individuals and /or organizations each month; and can be easily accessed online at: http: / /co.hawaii.hi.us /info /stats.html Continue to organize the R &D Library at the temporary Puainako Center location and update the library catalog. 0% of this objective has been met. Relocation to the County building basement is pending structural integrity, health and safety clearance, etc. Hundreds of additional resources have been received from other County departments to be managed by R &D. 4. Fulfill research and informational needs of the County through the acquisition and maintenance of relevant research materials. 100% of this objective has been met. Research and resource collection development in support of the promotion of economic development of Hawaii Island. 5. Maintain an index of articles of interest to, and in support of, departmental programs and generate an annual subject index of articles affecting Hawaii County by June 2010. 75% of this objective has been met. Access available to the selective indexing of four local newspapers: Hawaii Tribune Herald, Honolulu Advertiser, West Hawaii Today and Pacific Business News. Data entry completed; currently proofreading NewsFile 2009. NewsFile cataloged as: DU 628 H28 N49 (1996 -2008 completed). Final Status Report on Program Objectives for FY 2009 -10 13 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER 6. Maintain the Online Library Application (OLA) database by classifying and cataloging library materials. Continue to work with Department of Data Systems to eliminate new software bugs (due to conversion of the library system) by June 2010. 10% of this objective has been met. The OLA is an online library catalog that centralizes the holdings of thirteen (13) county departmental collections. Relocation of library to the basement of the County building hindered achievement of objective. 7. Provide research assistance to fulfill the data requirements of grant proposals. 100% of this objective has been met. Assisted grant writers in the community by providing the statistics needed to support grant proposal applications (i.e. Demographic, social, economic and housing data for specific geographic areas from the Census Bureau). 8. Publish County of Hawai 'i Data Book (online version) by November 2009. 100% of this objective has been met. The 2008 County of Hawai'i Data Book (the 25 edition) is available online at: http: / /co.hawaii.hi.us /databook 2008 /dbooktoc.htm 9. Respond to requests for statistical, reference and program information daily and on demand. 100% of this objective has been met. Provided assistance and access to information sources, retrieved and provided requested information in various formats. 10. Review, update and publish 3` edition of brochure: A- Glimpse -At Hawaii Island and provide accessibility via County of Hawai'i's web site by June 2010. 75% of this objective has been met. The A- Glimpse At Hawaii Island brochure provides an overview of local physical, social, cultural and economic conditions of Hawaii Island. Brochure published (May 2010); online accessibility requested through Data Systems Department (June 2010). Final Status Report on Program Objectives for FY 2009 -10 14 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER Program Objectives — Capacity Building Program 1. To ensure that the island culture and values are perpetuated and thriving, by June 30, 2010: a. Island culture and values will be integrated into all HCRC program areas. 100% of this objective has been met. HCRC takes an integrated approach to all program activities to maximize development of human, social and natural capital. b. Community meetings will be planned to share how sense of place, island culture and values are perpetuated through HCRC program areas. 100% of this objective has been met. 15 Community gatherings were held to feature the Healing Our Island DVD to celebrate the success and values of the program. Legislature did not continue funding for this program. 2. To ensure citizen involvement and sustainable living is part of daily practice in Hawai'i Island, by June 30, 2010: a. Strategies for civic engagement and socio - ecological sustainability will be identified and developed. 100% of this objective has been met. Mayor's Green Team Work Plan was developed to identify strategies for civic engagement and sustainability. b. Information and knowledge will be disseminated that will ensure further citizen involvement and sustainable living. 100% of this objective has been met. Guide to Sustainable Backyard Gardening and Hawaii Sustainability Primer was published and disseminated to the public. c. Partnering will occur with County agencies, public benefits sectors and local businesses to promote green practices. 100% of this objective has been met. Through the Mayor's Green Team and the Island Green Economy Network, Resource Center led several partnerships to promote green practices. Final Status Report on Program Objectives for FY 2009 -10 15 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER d. An accessible, transparent and accountable civic engagement process will be ensured for the Ka'u Community Development Plan and others that may be initiated. 100% of this objective has been met. An accessible, transparent and accountable civic engagement process was initiated for the Kau CDP and the Hamakua CDP. 3. To enable a strong, resilient, healthy, vibrant and nurturing island community and economy by June 30, 2010: a. Assist in the implementation efforts of EnVision Downtown Hilo 2025 Vision Keepers. 100% of this objective has been met. Provided assistance to implement the economic development efforts for downtown Hilo. b. Assist in the implementation efforts of North and South Kona Community Development Plan. 100% of this objective has been met. Participated in the Honokohau Village Charrette in North Kona and development of health care facilities and community center in South Kona. c. Assist in the implementation efforts of Puna Community Development Plan. 100% of this objective has been met. Funded a community garden project; a recommendation from the Puna CDP. d. Assist in the implementation efforts of North Kohala Community Development. 100% of this objective has been met. Sponsored and monitored the North Kohala Community Food Forum. e. Assist in the implementation efforts of South Kohala Community Development. 100% of this objective has been met. Assisted the Department of Water Supply to develop a more renewable energy generation capability in Lalamilo, South Kohala. Final Status Report on Program Objectives for FY 2009 -10 16 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER f. Provide appropriate support to the planning and community -based economic development consultants for the Ka'u Community Development Plan. 100% of this objective has been met. Participated in Ka'u business stakeholder interviews, community summits, and six day charrette to determine the most appropriate and feasible strategy for economic development in Ka'u. g. Promote the Healing Our Island (HOI) Community Fund by distributing 5,000 brochures in the various communities on Hawaii Island to increase number of first -time applicants. 50% of this objective has been met. 2500 brochures were distributed via community meetings and district liaisons. (Program funds expended by January 2010.) h. Provide necessary tools and technical assistance for the HOI team to promote the program, increase collaboration and assist community grantees. 100% of this objective has been met. Monthly Community Asset. Resources /Collaborators report submitted by district liaisons used to share activities and possible collaborators for potential applicants. District liaisons scanned community events to promote program and meet with potential grantees and planned district grant writing classes. i. Recognize accomplishments of five (5) community groups working on the campaign against drugs. 100 % of objective has been met. HOI DVD developed and distributed to island's communities recognizing the effects of the entire program on the campaign against drugs. Also, in collaboration with the Mayor's Office, provided outreach and coordinated capacity building opportunities on the Underage Drinking Initiative. j. Assist in implementation of potential asset building policy issues and practices relevant to the County of Hawaii and State of Hawaii. 100% of the goal has been met. In partnership with Hawaii Alliance for Community based Economic Development (HACBED), Resource Center launched the Children's Savings Account pilot program with Konawaena Elementary School and Kann o Ka 'Aina charter school in Waimea. Final Status Report on Program Objectives for FY 2009 -10 17 RESEARCH & DEVELOPMENT HAWAII COUNTY RESOURCE CENTER k. Conduct a minimum of four (4) forums on asset policy issues for discussion and input from grassroots community leaders and representatives from the public, private, and/or nonprofit sectors. 100% of this objective has been met. Eight (8) forums for asset policy and program discussions were organized. 4. To equip residents who have demonstrated a commitment to serving their community with skills and capacities needed to maximize their impact by June 30, 2010: a. Conduct a minimum of four (4) workshops on grant technical assistance or training using multiple delivery methods. 100% of objective has been met. Four (4) grant writing workshops were held in Kona, Ka'u, Waimea, and Honoka'a in partnership with the North Hawaii Educational Resource Center. b. Develop 50 opportunities for Hawai'i County departments and community -based organizations to participate in capacity building services. 100% of this objective has been met. More than 50 opportunities for capacity building services were created through the Ka'u CDP, the Hamakua CDP, Healing Our Island and the Mayor's Green Team. c. Provide facilitation services for community groups or government agencies. 100% of the objective has been met. Through the Hamakua CDP, seven small group meeting Facilitation trainings were conducted in areas of Rural South Hilo, North Hilo and Hamakua. 48 community facilitators completed the training. 5. To become a model sustainable system for governance by June 30, 2010: a. Publish a Sustainability Report. 100% of this objective has been met. Researched and drafted content for the County of Hawaii 2008 Sustainability Report Card. Final Status Report on Program Objectives for FY 2009 -10 18 RESEARCH & DEVELOPMENT __ HAWAII COUNTY RESOURCE CENTER b. Continue to update and create holistic indicators and measuring mechanism to measure progress towards ecological and social sustainability. 100% of this objective has been met. Participated in an update of the County of Hawaii General Plan Annual Indicators. c. Continue to implement strategic sustainable organizational planning for HCRC. 0% of this objective has been met. Due to staff shortages and competing internal and external demands, resource center has not continued implementation of strategic organizational planning. d. Increase HCRC and the Department of Research and Development's funding through in -kind contributions and grants by 5 %. 100% of this objective has been met. R &D applied for and received $737,000 to implement clean energy for American Recovery and Reinvestment Act. e. Continue to build the communication network and accessibility of the HCRC web site. 100% of this objective has been met. Coordinated website training, ADA compliance formatting service and overall content and structural management for the R &D website. f. Encourage green purchasing practices; multiple service delivery methods that promote tele- conference /web - conference when practical, and support for local suppliers. 100% of this objective has been met. Provided support and technical assistance to the Mayor's Green Team to finalize: County Employee Energy Conservation Survey; Sustainability Competency, Opportunity and Rating Evaluation; Large Building and Facility Energy Audit; Hilo Waste Water Energy Audit; Fleet Analysis; Renewable Energy Analysis; and conducted eleven (11) public presentations. Final Status Report on Program Objectives for FY 2009 -10 19 RESEARCH & DEVELOPMENT FILM 1. Market and promote Hawai'i Island internationally as a desirable location for film production. 100% of this objective has been met. Updated industry workforce information on the Big Island Film Office web site and promoted website in all marketing ads. Advertised in several trade publications, reference journals, industry listings. Two articles published in Hawaii Film and Video magazine promoting Hawaii Island: Big Island Production Update in volume 1, 2010; and Big Island Tapped for `Weather Proof ' in volume 2, 2010. 2. Collaborate with the Film Offices of the Hawaiian Islands (FOHI), the Hawaii Film and Entertainment Board (HFEB), and other government, union, and affiliated organizations to promote, advertise, and market film production in the State, and to build film infrastructure through appropriate political policy and advocacy. 100% of this objective has been met. Attended several FOHI and HFEB meetings. Agenda items focused on stabilizing the function of the State film office in the aftermath of layoffs, addressed the major influx of production into the state, discussed various proposed changes to the State's tax incentive programs, and considered additional enhancements for Neighbor Island incentives. 3. Provide support services to 100 productions before, during, and after production. 100% of this objective has been met. Supported a variety of productions such as the 20 Century Fox feature film, Predators, a Sanyo TV commercial, a sports production for BJ Penn of The Big Island, several episodes of the TV show, `Dog —the Bounty Hunter,' and an episode of the Weather Channel produced by NBC/Universal. Total production revenue for the fiscal year was 8.8 million. 4. Host/assist/participate in at least four (4) scouting tours with productions looking for locations on the Big Island. 100% of this objective has been met. Scouting and location management services were provided to several productions including ABC's View From the Bay and Eye and Flavor Hunting, a cooking and food show for PBS in Chicago. Final Status Report on Program Objectives for FY 2009 -10 20 RESEARCH & DEVELOPMENT FILM 5. Continue to upgrade the functionality and locations content of the Big Island Film Office web site. 100% of this objective has been met. Several new photo albums of locations have been added and a subscription to ListBox has been secured. ListBox is a sophisticated email data management program which will add efficiency to web site communication to the Ohana database. 6. Work with schools, universities, extension programs, and other organizations to bring at least two (2) educational film programs to our communities. 100% of this objective has been met. Sponsorship and coordination of two full day events: The A to Zs of Documentary Video Production workshop and Film and Digital Media Arts conference. 7. Support the growth in film infrastructure by collaboration with government, private, business, and educational organizations to raise awareness of the positive benefits of film, to advocate film and media fields as attractive career choices, to offer training for workforce development, and to generally create a positive climate for film on the island. 100% of this objective has been met. Presentation made to Hawaii Community College class in the Digital Media Arts program. Coordinated interviews and Q &A with filmmakers after screening of Rr at the Palace Theater and after One Winter Story at the Kahilu Theatre. Hosted and trained a summer intern through the State Workforce Development Division to support workforce development efforts in this industry. 8. Participate in at least four (4) film festivals, conferences, trade shows, or meetings with production executives to market the island, network with filmmakers, and to attract more production to the island. 100% of this objective has been met. • Participation/sponsorship of the 3` annual Chinese Film Festival • Participation /sponsorship of the Makana Film Screening series at The Kahilu Theatre in Waimea • Participation at Locations Expo in Santa Monica, the world's leading trade show for locations and film commission people Final Status Report on Program Objectives for FY 2009 -10 21 RESEARCH & DEVELOPMENT FILM 9. Inform and educate the community on business, technical, and production aspects of film by attending at least four (4) conferences and events, and by making at least two (2) presentations at meetings and events. 100% of this objective has been met. • Presentation and remarks at two film festivals and two screening events • Remarks at two educational seminars and workshops • Presentation to the class at HCC in the Digital Media Arts program Final Status Report on Program Objectives for FY 2009 -10 22 2 HI GHWAY FUND PUBLIC WORKS TRAFFIC DIVISION Traffic Safety 1. Revise /amend schedules for Chapter 24, Vehicles and Traffic, of the Hawai'i County Code within 180 calendar days 85% of the time, if temporary authority is invoked. Actual performance: 48 out of 52, or 92 %. 2. Investigate and resolve complaints and requests for new traffic control devices, including appropriate traffic studies within 30 calendar days 90% of the time. Actual performance: 28 out of 41, or 68 %. This was due to the complexity of many of the requests, and the thorough investigations and engineering studies required. Travel time to the requests in the West Hawaii districts also had a significant impact on our ability to complete the investigations within the target window. Review construction plans, traffic studies, change of zones, variances, etc., within 14 calendar days 85% of the time. Actual performance: 16 out of 33, or 48 %. This was due to in part by a change in the way this statistic is reported. In previous reports we had reported only the performance of the Safety Section; here we are reporting the overall performance by the Division. Although responding to plan review requests is a high priority, it is one of the many important responsibilities that we have. This goal was not met partly because of other commitments or deadlines that required more immediate attention. We continue to strive to balance our workload to address all aspects of our job. 4. Conduct construction inspections within 14 calendar days 90% of the time. Actual performance: 11 out of 12, or 92 %. 5. Investigate and resolve requests for Smart Signs and Speed Humps within 180 calendar days 85% of the time. Actual performance: 1 out of 3, or 33 %. This goal was not met primarily because of the time required to finish some parts of the application and installation process. The time needed by the requestor to complete the petition process was dependent on the requestor's schedule and resources. The installation of the humps is a multi - divisional effort involving the Highways Maintenance and Traffic Divisions; each division's schedules and priorities have a direct impact on the final installation date. Six Month Progress Report on Program Objectives for FY 2010 -11 PUBLIC WORKS TRAFFIC DIVISION 6. Establish and promote traffic - related public awareness, education, and safety. 15,000 stickers with seven traffic safety messages were illustrated by a local artist to educate children ages 3 -8 on the importance of traffic safety. The stickers came with the "Be Aware Drive with Care," bookmark. These were distributed at Police Keiki ID programs, at Police Week, at elementary school DARE presentations, at Police stations in Hilo and Kona and by TSA agents to children departing Kona International Airport. The stickers were a success. The popular reflective Trick or Treat Halloween bag imprinted with traffic safety tips were distributed to 31,000 public and private elementary school children in FY 2010. 5,000 more were available at the Kona and Hilo police stations, the Prosecutor's office in Hilo, and at the Public Works Hilo and Kona offices. 15.38% of requests for street light repairs, 7.69% for faded markings, and 3.85% for stolen signs came from Hilo, followed by Honolulu, Kailua Kona and Kamuela. This is a short sample of the reach of this web page. The site is also visited by individuals living in New York, Hungary, Russia, and other European countries according to the Goggle analytical logs. Traffic Signals & Streetlights 1. Repair defective streetlights when reported (N. & S. Hilo, Puna, and N. & S. Kona) within 5 calendar days 85% of the time. Actual performance: 555 out of 596, or 93 %. 2. Repair defective streetlights when reported (Ka`u, N. & S. Kohala, and Hamakua) within 10 calendar days 85% of the time. Actual performance: 150 out of 153, or 98 %. 3. Investigate and resolve traffic signal complaints within 5 calendar days 95% of the time. Actual performance: 174 out of 176, or 99 %. 4. Assist Traffic Calming Program by installing devices, i.e. Smart Signs, within 90 calendar days 85% of the time. Actual performance: This goal was not met due to a reduction in staff and vacant positions. Six Month Progress Report on Program Objectives for FY 2010 -11 PUBLIC WORKS TRAFFIC DIVISION Traffic Signs & Markings 1. Complete work orders for new traffic control devices within 90 calendar days 85% of the time. Actual performance: 58 out of 58, or 100 %. 2. Complete maintenance work orders within 90 calendar days 85% of the time. Actual performance: 233 out of 237, or 98 %. 3. Complete fabrication of new traffic control signs within 30 calendar days 85% of the time. Actual performance: 782 out of 797, or 98 %. 4. Stripe or restripe 125 miles of traffic pavement markings. Actual performance: 73 miles, or 58 %. 5. Install 4,000 new or replacement raised pavement markers. Actual performance: 6,691 or 167% raised pavement markers were installed. Exceeding this goal was a result of additional requests for markings maintenance on Kaloko Mauka, Leilani Ave., Saddle Road and Road 8. 6. Assist Traffic Calming Program by installing Speed Humps and related accessories such as signage and striping within 90 calendar days 85% of the time. Actual performance: 8 of 8 or 100 %. Six Month Progress Report on Program Objectives for FY 2010 -11 PUBLIC WORKS HIGHWAY MAINTENANCE DIVISION 1. Continue the islandwide in -house resurfacing program and resurface a total of 35 miles. For July to December 2010, we resurfaced 8.41 miles of various County roads: South Hilo 0.00 mile North Hilo/Hamakua 5.80 miles North /South Kohala 0.30 mile North /South Kona 0.60 mile Ka`u 1.11 miles Puna 0.60 mile 2. Evaluate the grass cutting operation and maintain the standard of six miles (12 total) per operator /equipment per workday and the goal of a five -week cycle per district. For July to December 2010, our grass cutting cycles were completed as follows: South Hilo North Hilo/Hamakua North /South Kohala North /South Kona Ka`u Puna 3 to 6 weeks 6 weeks 1 to 4 weeks 6 weeks 5 to 6 weeks 2 to 6 weeks Six Month Progress Report on Program Objectives for FY 2010 -11 4 PUBLIC WORKS TRAFFIC DIVISION 1. Revise /amend schedules for Chapter 24, Vehicles and Traffic, of the Hawai'i County Code within 180 calendar days 85% of the time, if temporary authority is invoked. Actual performance: 13 of 13, or 100% 2. Investigate and resolve complaints and requests for new traffic control devices, including appropriate traffic studies within 30 calendar days 90% of the time. Actual Performance: 62 of 114, or 54 %. 3. Review construction plans, traffic studies, change of zones, variances, etc., within 14 calendar days 85% of the time. Actual performance: 30 of 66, or 45% 4. Conduct construction inspections within 14 calendar days 90% of the time. Actual performance: 25 of 26, or 96 %. 5. Investigate and resolve requests for Smart Signs and Speed Humps within 180 calendar days 85% of the time. Actual performance: 5 of 21, or 24% 6. Establish and promote traffic- related public awareness, education, and safety. Stickers with seven traffic safety messages were illustrated by a local artist to educate children ages 3 -8 on the importance of traffic safety. The stickers came with the `Be Aware Drive with Care," bookmark. These are distributed at Police Keiki ED programs, at Police Week, at elementary school DARE presentations, at Police stations in Hilo and Kona and by TSA agents to children departing Kona International Airport. The stickers were a success. Not the bookmarks which were left behind. The popular reflective Trick or Treat Halloween bag imprinted with traffic safety tips were distributed to 35,000 public and private elementary school children in FY 2009. This Halloween, an additional 15,000 reflective bags will be given to preschoolers, at a few daycare centers and also available at the Kona and Hilo police stations, the Prosecutor's office in Hilo, and at the Public Works Hilo and Kona offices. Final Status Report on Program Objectives for FY 2009 -10 The improved website, upgraded to optimize a customers' ability to access information on roadwork, request services, report malfunctioning equipment, inquire or, ask a question is nearly complete and scheduled to launch on August 30, 2010. Service and repairs forms are completed online and submitted electronically to the Traffic Division's office manager, emailed to the assigned individual, tracked and filed electronically reducing manual paper transactions, front desk staff time and associated cost with these functions. The site is now marketed through e.gov, a national website /content management firm specializing in government web services. • At a low cost of $.29 to reach 1,000 listeners six traffic safety messages targeted customers ages 18 -54 using radio. The 30- second commercials will now appear on the new website, cutting advertising costs by 95% (percent). Traffic Signals & Streetlights 1. Repair defective streetlights when reported (N. & S. Hilo, Puna, and N. & S. Kona) within 5 calendar days 85% of the time. Actual Performance: 1268 of 1335, or 98% 2. Repair defective streetlights when reported (Ka`u, N. & S. Kohala, and Hamakua) within 10 calendar days 85% of the time. Actual Performance: 462 of 476, or 97% 3. Investigate and resolve traffic signal complaints within 5 calendar days 95% of the time. Actual Performance: 444 of 458, or 98 %. 4. Assist Traffic Calming Program by installing devices, i.e. Smart Signs, within 90 calendar days 85% of the time. No new smart signs installed. Traffic Signs & Markings 1. Complete work orders for new traffic control devices within 90 calendar days 85% of the time. Actual Performance: 196 of 200, or 98 %. Final Status Report on Program Objectives for FY 2009 -10 PUBLIC WORKS TRAFFIC DIVISION 2. Complete maintenance work orders within 90 calendar days 85% of the time Actual Performance: 554 of 572, or 97% 3. Complete fabrication of new traffic control signs within 30 calendar days 85% of the time. Actual performance: 917 of 962, or 95 %. 4. Stripe or restripe 125 miles of traffic pavement markings, utilizing thermoplastic striping in lieu of paint for greater longevity and performance Actual performance: 175.4 miles, or 140% of goal complete. 5. Install 4,000 new or replacement raised pavement markers. Actual Performance: 4817 markers installed, or 120% of goal complete. 6. Assist Traffic Calming Program by installing Speed Humps and related accessories such as signage and striping within 90 calendar days 85% of the time. Actual Performance: 99 of 99 speed hump installations within 90 calendar days, or 100 %. Note: 1 miss was reported in error for the Highway Fund Six Month Program Objectives FY2009 -10 report. Actual performance should have indicated 100 %. Final Status Report on Program Objectives for FY 2009 -10 1. Continue the islandwide in -house resurfacing program and resurface a total of 35 miles. From July 2009 to June 2010, we resurfaced 23.36 miles of County roads as follows: South Hilo 1.38 miles North Hilo/Hamakua 2.30 miles North /South Kohala 6.06 miles North /South Kona 7.22 miles Ka`u 3.50 miles Puna 2.90 miles 2. Evaluate the grass cutting operation and maintain the standard of six miles (12 total) per operator /equipment per workday and the goal of a five -week cycle per district. From July 2009 to June 2010, our grass cutting cycles were completed as follows: South Hilo North Hilo/Hamakua North /South Kohala North /South Kona Ka`u Puna 3 to 6 weeks 6 weeks 1 to 4 weeks 6 weeks 5 to 6 weeks 2 to 6 weeks Final Status Report on Program Objectives for FY 2009 -10 4 � 0 S 7-,�R'E FUND -El' �,WER ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION Complete the Honoka'a Large Capacity Cesspool Replacement — Phase 1 work resulting in closure of five (5) County -owned Large Capacity Cesspools in accordance with EPA Consent and Final Order (CAFO UIC AO- 2005- 0014). Construction for the installation of a new sewer collection system and closure of Large Capacity Cesspools began in January 2010 and was completed in August 2010. All seven (7) County -owned Large Capacity Cesspools were closed before the EPA CAFO deadline. The new sewer collection system installed in Mamane Street serves the County and State facilities, the County Swimming Pool and the County Park. Upon completion of Phase 2 of this project, the Honoka'a School, State Elderly Housing Facility and the Mamane Street Businesses and sewer accessible residences will also be served by the sewer collection system. 2. Complete the Honoka'a Large Capacity Cesspool Replacement — Phase 2 work resulting in upgrading of the existing Honoka'a Wastewater Treatment Plant currently owned by the State of Hawaii in order to accommodate projected increased sewer flows from State and private businesses in the Honoka'a town area. The design phase was completed in December 2010. Final completion and initiation of the bid phase is expected to take place in January 2011. Upon completing the upgrade of the existing Honoka'a Wastewater Treatment Plant (which came under County ownership as of May 2010), the Honoka'a School, State Elderly Housing Facility and the Mamane Street Businesses and sewer accessible residences will be able to connect to the new sewer collection system. 3. Complete the Queen Lili'uokalani Village Subdivision Large Capacity Cesspool Replacement project resulting in the closure of thirty -three (33) County -owned Large Capacity Cesspools in accordance with EPA Consent and Final Order (CAFO UIC AO- 2005- 0014). Construction for the replacement of the existing gang cesspool system, installation of a new offsite sewer collection main, closure of Large Capacity Cesspools, and connection to the existing County (Kona) sewer system began in February 2010 and was completed in July 2010. Thirty -eight (38) Large Capacity Cesspools (originally thought to be 18) were closed less than two months after the EPA CAFO deadline. The replacement sewer collection system takes the place of a substandard system within the Subdivision and a majority of private properties received new sewer laterals in order to use the replacement system. Six Month Progress Report on Program Objectives for FY 2010 -11 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION 4. Connect the Queen Lili'uokalani Village Subdivision to the Kona Sewer System. Connection to the Kona Sewer System was made possible via a new offsite sewer collection main temporarily crossing State -owned land. Connection to the Kona Sewer System began at the lower end of the Subdivision in April 2010 and proceeded upward until all homes were connected in July 2010 when the last Large Capacity Cesspool was closed. 5. Complete design of a new Wastewater Sewer Collection/Treatment/and Disposal system for Na'alehu in accordance with an agreement with C. Brewer Corporation. Design efforts continue for a new sewer collection system within County Right - of -Way. Suitably sized and located land for the treatment /disposal system needs to be identified. Before the design of the collection system could be completed, C. Brewer needed to complete the installation of new sewer laterals and /or grinder pump systems within applicable private properties in Naalehu. This was done in July 2010. 6. Initiate design of a new Wastewater Sewer Collection/Treatment/and Disposal system for Pahala in accordance with an agreement with C. Brewer Corporation. The design phase will begin as soon as land for the treatment /disposal system has been identified. The land donated by C. Brewer to accommodate a wastewater system is situated within 1,000' of a potable water well. The State Department of Health, Safe Drinking Water Branch prohibits installation of a wastewater system within this radius. C. Brewer needed to complete the installation of new sewer laterals and /or grinder pump systems within applicable private properties in Pahala. This was done in July 2010. 7. Begin construction of the North Kona Sewer and Effluent Reuse infrastructure in conjunction with the State of Hawaii Department of Transportation's Queen Ka'ahumanu Highway Widening Project — Phase 2. This is a Design -Build Project under contract by the State. The selected Design - Build team began the project prior to July 2010 and currently continues to work on the preliminary engineering report and the design. Six Month Progress Report on Program Objectives for FY 2010 -11 2 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION 8. Begin construction of the Kealakehe Wastewater Treatment Plant Aeration Upgrade and Sludge Removal project to restore treatment capacity at the plant. The design phase is in progress and construction for both the Aeration Upgrade and Sludge Removal is planned for June 2011. 9. Complete rehabilitation of the Kalanianaole Avenue Interceptor from Keaa St. to Pua Avenue. Since this project was postponed from 2005 due to lack of funds and emergence of other EPA - mandated priority projects, the Engineering Consultant is currently reassessing the existing sewer pipe conditions to determine the appropriate rehabilitation method followed by updating the 90% design plans and specifications. This project was anticipated to go to bid in July 2011; however, this will depend on available CIP funds. 10. Ensure plant operators receive adequate training and refreshers to further their learning as they pursue career advancement within the organization in consideration of the dissolution of the Statewide Operator Training Center ( SWOTC) previously run by the State of Hawai'i Department of Health. The continued operation of the SWOTC was taken over by a UH -Manoa Faculty in September 2010. Operator training courses are being scheduled and such information is being relayed to the WWD Chief. 11. Continue with developing the Asset Management System as well as implementing procedures established within the system. In 2009, the Wastewater Division's Geographical Information Systems was linked to a computerized maintenance management program and a risk - consequence program in order to support the Asset Management System (AMS). Rather than hiring a consultant or buying off -the -shelf software, this was done in -house using a database program to save money. The goal is to develop a historical asset performance database that will help evaluate and plan future wastewater projects and budgets from a "needs" standpoint without negatively impacting public health and safety. The existing Preventive Maintenance, Work Order and Inventory databases (components of the CMMS) for the wastewater collection system and facilities needed to be revamped for easier use in the AMS system. The Preventive Maintenance portion is generally complete. The Work Order and Inventory portions of the CMMS are in progress. Six Month Progress Report on Program Objectives for FY 2010 -11 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION OPERATIONS 1) Establish and maintain sewer and plant maintenance management program to supplement the asset management program which is under the lead of the WWD Administration. A computerized maintenance management system (CMMS) program has been set up using Microsoft Access. It was determined by WWD Administration that using database software as opposed to purchasing an off -the -shelf CMMS program which adds on unnecessary expense is a good start for the current needs. This database is also linked to the Geographical Information System program which is the key component to the Asset Management program. See Item 11 of the WWD Administration Program Objectives for additional update information. 2) Strive for acceptable ratings from Department of Health during inspections of the wastewater treatment facilities by exercising proper plant process control, health and safety procedures and laboratory quality control. No inspections were conducted by the Department of Health. Nonetheless, proper plant process control, health and safety procedures and laboratory quality control practices were enforced. 3) Accelerate inflow and infiltration (UI) program for the Hilo Sewer System with a target reduction of influent flow to the Hilo Wastewater Treatment Plant of 400,000 gallons per day (0.4 MGD). Grouting of a section of the Kalanianaole Avenue collector system in the vicinity of Onekahakaha Park has been completed resulting in a reduction of I/I of approximately 300,000 gpd. Completion of grouting work on sewer manholes for the Wailoa Interceptor ( Wailoa Park) has resulted in a reduction of approximately 100,000 gpd. The WWD is in the process of procuring additional equipment to allow additional grouting work on Kalanianaole Avenue which is expected to result in further reduction of I/I in the order of an additional 300,000 gpd. 4) Accelerate inflow and infiltration (1/I) program for the Kona Sewer System to reduce chloride concentrations to less than 800 ppm in preparation of establishment of an effluent reuse system in Kona. The WWD is planning to issue a construction project for repair work on Palani Road in the vicinity of the King Kamehameha Hotel to address I/I in the area. Six Month Progress Report on Program Objectives for FY 2010 -11 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION OPERATIONS 5) Initiate planning, design and/or construction of three (3) Replacement Reserve Account projects: a. Complete inspection of the Hilo Wastewater Treatment Plan Ocean Outfall in accordance with the facility's National Pollutant Discharge Elimination System (NPDES) permit requirements. Inspection of the Hilo WWTP Ocean Outfall was completed in December 2010. b. Replace the existing sludge dewatering system at the Papa'ikou Wastewater Treatment Plant with a portable system which will serve as a backup means of sludge dewatering for the Kulaimano Wastewater Treatment Plant. This project has been deferred to FY 12 -13 due to budget shortfalls. Under emergency repairs, the WWD plans to issue a construction project to upgrade the existing Project 19 Sewage Pump Station in West Hawai i. Upgrades to include repair of the existing wet well and upgrade of the existing pump control system. 6) Install auto dialers at Hilo Wastewater Treatment Plant, Kulaimano WWTP, Papaikou WWTP and Sewage Pump stations to improve alarm system monitoring. Auto dialers will be installed in 2011. Six Month Progress Report on Program Objectives for FY 2010 -11 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION 1. Coordinate with TSS on WWD operations and maintenance needs when designing and installing new sewer systems for large capacity cesspool (LCC) replacement projects in Komohana Heights (Hilo), Honokaa, Naalehu, Pahala, and Queen Liliuokalani Village. The Technical Services Section (TSS) was dissolved as of July 1, 2009. The majority of TSS positions and all Wastewater Capital Improvement Project responsibilities have been transferred to the Wastewater Division. Komohana Heights — A construction contract was executed, new sewer lines were installed to connect the Komohana Heights Subdivision to the existing County sewer, and two County -owned LCC's were closed in mid - December 2009. Honokaa - Awarded the construction contract for this project which includes installing a new sewer collection system. Construction began in January 2010 and was completed in August 2010. All of the County -owned Large Capacity Cesspools were closed before the EPA CAFO deadline. A new sewer collection system was installed in Mamane Street to immediately serve the County and State facilities, the County Swimming Pool and the County Park. Upon completion of Phase 2 of this project, the Honoka'a School, State Elderly Housing Facility and the Mamane Street Businesses and sewer accessible residences will be able to connect to the new sewer collection system. Naalehu - The design is at 75% completion. Negotiations continue in efforts to obtain larger land space for the treatment /disposal system which will accommodate future additional wastewater flows if so desired by the County. Design efforts on a new sewer collection system within County Right -of -Way were temporarily delayed out of necessity as the County awaited the completion of C. Brewer's efforts in meeting their commitment to install sewer laterals and /or grinder pump systems within applicable private properties in Naalehu by April 30, 2010. C. Brewer's efforts continued past this date. Pahala — The design phase will begin as soon as land for the treatment /disposal system has been identified. The land donated by C. Brewer intended to accommodate a wastewater system is situated within 1,000' of a potable water well. The State Department of Health, Safe Drinking Water Branch prohibits installation of a wastewater system within this radius. Final Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION Queen Liliuokalani Village — Awarded the construction contract for this project which includes installing a new onsite sewer collection system along with private sewer laterals and an offsite sewer collection line. Construction began in February 2010 and was completed in July 2010. Thirty -eight (from the originally determined eighteen Large Capacity Cesspools) were closed less than two months after the EPA CAFO deadline. A new sewer collection system was installed (to replace the existing substandard system) within the Subdivision along with a majority of private laterals having undergone replacement. 2. Coordinate with TSS on WWD operations and maintenance needs when implementing the Kealakehe Wastewater Treatment Plant (KWWTP) Aeration System Upgrade, Sludge Removal and Masterplan for plant upgrade. The design phase is in progress and construction is anticipated in January 2011. 3. Coordinate with TSS on WWD operations and maintenance needs when implementing the North Kona Sewer and Effluent Reuse Project. Phase 1 of this Project involves installation of sewer and effluent reuse piping in Queen Ka'ahumanu Highway between Kealakehe Parkway and the Kohanaiki Industrial Park area. It is to be carried out as part of the State of Hawaii Department of Transportation's Queen Ka`ahumanu Highway Widening Project, Phase 2. This is a State project that has been involved in several bid protests. The State's current information on this project estimates a revised construction start date of December 2010. The State is in the midst of pursuing contract execution to begin their Highway Widening Project. 4. Work with TSS' Geographical Information System (GIS) coordinator to use GIS as a tool to establish and maintain an asset management program. Developed the Geographical Information Systems portion further to support the Asset Management System by linking it to a computerized maintenance management program and a risk - consequence program. The goal is to develop a historical asset performance database that will help the Wastewater Division with evaluating and planning future wastewater projects and the sewer budget. Final Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION ADMINISTRATION The development of the Asset Management System (AMS) and the tools that support it including the Geographical Information System (GIS), Computerized Maintenance Management System (CMMS), and Risk- Consequence analysis is an ongoing process to achieve the goal of developing an AMS performance database. Rather than hiring a Consultant or purchasing AMS software available on the market, this is an in -house effort expected to take approximately 5 years to produce an asset performance database. The existing Preventive Maintenance, Work Order and Inventory databases (components of the CMMS) for the wastewater collection system and facilities are being revamped. The WWD Administration intends to review and evaluate such data in order to responsibly and effectively plan projects and budgets from a "needs" standpoint without negatively impacting public health and safety. 5. Work with TSS' Geographical Information System (GIS) coordinator to use GIS as a tool to further the WWD's efforts on sewer connection compliance. The GIS Analyst has compiled a GIS database system that identifies parcels and current status on sewer connection and land use. Efforts are to continue with verifying such parcel information for accuracy prior to issuing letters notifying property owners to connect per HCC Chapter 21 -5. These efforts will be ongoing. 6. Initiate a sewer hydraulics modeling procedure to assist with determining remaining sewer capacities in the collection system. The Wastewater Division is using an EPA sewer hydraulic modeling program which was a free download. Available flow meters have been installed at select sewer manholes to collect data to be used in the modeling efforts to determine current sewer flows which ultimately determines remaining capacity in existing sewer pipes. These efforts will be ongoing. Currently, the WWD has a total of two flow meters which were installed in areas of Hilo to study the effects of tidal influences on Infiltration/Inflow volumes which is something the WWD constantly tries to reduce. 7. Ensure plant operators receive adequate training and refreshers to further their learning as they pursue career advancement within the organization. Procured the services of a trainer via sewer funds to administer a review class in January 2010 to help operators prepare for the certification exam scheduled in February 2010. Final Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION OPERATIONS 1) Establish and maintain sewer and plant maintenance management program to supplement the asset management program. A computerized maintenance management system (CMMS) program has been set up using Microsoft Access. It was determined by WWD Administration that using database software as opposed to purchasing an off -the -shelf CMMS program which adds on unnecessary expense is a good start for the current needs. This database is also linked to the Geographical Information System program which is the key component to the Asset Management program. See Item 4 of the WWD Administration Program Objectives for additional update information. 2) Strive for acceptable ratings from Department of Health during inspections of the wastewater treatment facilities by exercising proper plant process control, health and safety procedures and laboratory quality control. There were no HIOSH citations. The Hilo WWTP was inspected by the EPA's consultant and the DOH -CWB, no major deficiencies were cited during the closing conference. The DOH -CWB issued a report in April 2010 requesting responses to various points related to exceedances of water quality standards and operation and maintenance activities recordkeeping. The WWD responded in May 2010 that exceedances near shoreline were not attributable to WWTP discharge as the outfall is about' /4 -mile offshore. Operation and maintenance activities recordkeeping is being addressed by the Asset Management System program. The treatment facilities continue to exercise proper plant process control, health and safety procedures and laboratory quality control by holding regularly scheduled staff meetings on these areas. 3) Implement and maintain a regular inflow and infiltration monitoring and repair plan. Grouting of a section of the Kalanianaole Avenue collector system in the vicinity of Onekahakaha Park has resulted in a reduction of inflow and infiltration (I/I) of approximately 130,000 gpd. In April 2010, I/I issues associated with the Wailoa Interceptor ( Wailoa Park) was addressed resulting in a reduction of approximately 250,000 gpd. Final Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION OPERATIONS 4) Initiate planning, design and/or construction of seven (7) Replacement Reserve Account projects: a) Hilo WWTP Fence Replacement The WWD is intending to procure the required material and to utilize correctional personnel to perform the work in order to minimize costs for this project. Partial replacement (500 ft.) completed, but remaining will be deferred until funds become available. b) Hilo WWTP Drying Bed & Modification of Septage Station Installation of the Drying Bed portion is being deferred in order to reduce costs. Design for modification of the Septage Station is currently at 80 percent as an "in house" design in order to minimize costs. c) Replace Barminutors at Country plants Due to lack of available funds, barminutor replacement at the Country plants are to be deferred. Priority to be given to other high risk and high consequence projects. d) Abandon Keapu Pump Station and upgrade Lanihau Force Main WWD efforts to reduce Inflow and Infiltration (I/I) to the Kona sewer system has resulted in a determination that upgrade of the Lanihau Force Main is not required at this time as flows to the station have been reduced significantly. As a result, this project will be deferred. Currently, both projects are to be deferred due to lack of available funds. Priority to be given to other high risk and high consequence projects. e) Renovate Pump Station 19 While it is desired to renovate the station, repairs have been made to the station in lieu a complete renovation in order to minimize costs. Final Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT WASTEWATER DIVISION OPERATIONS f) Install Algae Filtration to Hilo WWTP No. 3 Water pump The WWD has made modifications to the chlorine contact facility in an effort to reduce the amount of algae being introduced to the No. 3 water system. In the meantime, this project was deferred pending the results of the modification. Currently, this project is to be deferred due to lack of available funds. Priority to be given to other high risk and high consequence projects. g) Install /upgrade Supervisory Control and Data Acquisition ( SCADA) system at all sewage pump stations While a SCADA system is preferable, Autodialers will be utilized in lieu of a complete SCADA system in an effort to reduce costs. Autodialers will be installed in 2011. Final Status Report on Program Objectives for FY 2009 -10 22-414 CEME---l-/,TE---l-/,RY FUND PARKS & RECREATION CEMETERY FUND 1. Conduct maintenance and repair activities. Maintenance and repair activities have been conducted daily. Six Month Progress Report on Program Objectives for FY 2010 -11 PARKS & RECREATION CEMETERY FUND 1. Conduct maintenance and repair activities. Maintenance and repair activities have been conducted daily. Final Status Report on Program Objectives for FY 2009 -10 25 )IKE---l-/,WAY FUND PARKS & RECREATION BIKEWAY FUND 1. Conduct one recreational bike activity in each of 5 recreational districts by June 30, 2011. Objective is being achieved. Hawaiian Beaches Park — Biking for Fitness Program Yano Hall - Off Road Bike @ OTEC Yano Hall — Bike Off Road to Pine Trees Six Month Progress Report on Program Objectives for FY 2010 -11 PARKS & RECREATION BIKEWAY FUND 1. Begin Phase I construction of the Waimea Trails and Greenways Project by June 30, 2009. Objective not achieved. Phase 1 of the Waimea Trails and Greenways had a tentative rescheduled start date of September 2009, but this was postponed as the project is being redesigned. New start date has yet to be set. 2. Conduct one recreational bike activity in each of 5 recreational districts by June 30, 2009. Objective not achieved. No bike activities were conducted in FY 10 -11. Final Status Report on Program Objectives for FY 2009 -10 � I JEAUTIFICATION FUND PUBLIC WORKS BEAUTIFICATION FUND 1. Continue to initiate two roadside planting projects every year. Objective is being achieved. One beautification project has been identified at Hawaiian Beaches. 2. Continue to plant or replant a minimum of 10 trees each year. Objective is being achieved. A Hawaiian Beaches roadside beautification project has been identified and at least 6 trees will be planted as part of the work. 3. Enhance and continue the existing Litter Pick -up along County Roads Program with the Highways Division of the Department of Public Works. Contracted for trash cans/bins in Pahoa Village and on Puako Beach Drive. Highways Division continued trash services for downtown Hilo and Kailua -Kona receptacles. Six Month Progress Report on Program Objectives for FY 2010 -11 PUBLIC WORKS BEAUTIFICATION FUND 1. Continue to initiate two roadside planting projects every year. A cooperative effort with the Kailua Village Business Improvement District (KVBID) and the County Department of Public Works was initiated for Palani Road and Kuakini Highway. The planting projects were completed in the first half of this fiscal year. KVBID contributed all expenses for plant materials, irrigation systems and labor to install and maintain. County pays for water for ongoing irrigation. The Department of Parks and Recreation planted trees as part of an Eagle Scout service project. 2. Continue to plant or replant a minimum of 10 trees each year. Objective achieved. 10 Loulu trees were planted as part of the Eagle Scout project at Mohouli Park. 3. Enhance and continue the existing Litter Pick -up along County Roads Program with the Highways Division of the Department of Public Works. Contracted for trash cans bins in Pahoa Village and on Puako Beach Drive. Highways Division continued trash services for downtown Hilo and Kailua -Kona receptacles. Final Status Report on Program Objectives for FY 2009 -10 27 � DlS--jPOSAL FUND ENVIRONMENTAL MANAGEMENT VEHICLE DISPOSAL FUND 1. Coordinate removal from public access roadways those vehicles classified as abandoned /derelict. Received 540 vehicle incident reports forwarded from the County Police Department, of which 98 vehicles could not be found at reported locations. A total of 442 vehicles were towed to County Salvage Facilities. 224 vehicles were removed from West Hawaii to the Kealakehe/Kailua Salvage Facility, and 218 vehicles were removed from East Hawaii to the Hilo Salvage Facility for the period July 2010 — December 2010. 2. Process and recycle all derelict/abandoned vehicles in compliance with Department of Health requirements. No reports of any violations. 3. Monitor salvage facility operations contract for the processing and shipment of scrap metal. Scrap metal contractor removed a total of 12,027 tons for the first half fiscal year 2010 -11. Staff verifies invoices via weight tickets and shipping documents and tracks scrap metal commodities through a permit log from our vendor. 4. Coordinate the removal, recycling and/or re -use or disposal of used tires for beneficial use. We continue to work with our vendor in the removal of tires. The Solid Waste Division is coordinating efforts to remove illegally dumped tires received at our landfills and transfer stations and transport them to our vendor's tire processing facility. These tires are processed in addition to those that come from the scrap metal facilities. The vendor is currently processing tires to ship off - island or to create tire blocks. Department of Health has issued a permit for the tire block project. Tires are baled, put in molds and encased with concrete, creating large modular cement blocks with a lava rock motif. These are undergoing engineering tests and currently are being used at the facility for retaining walls and a perimeter wall. Six Month Progress Report on Program Objectives for FY 2010 -11 ENVIRONMENTAL MANAGEMENT VEHICLE DISPOSAL FUND 1. Coordinate removal from public access roadways those vehicles classified as abandoned /derelict. Received 1,044 vehicle incident reports forwarded from the County of Hawaii Police Department, of which 190 vehicles could not be found at reported locations. A total of 854 vehicles were towed to County Salvage Facilities. 483 vehicles were removed from West Hawaii to the Kealakehe/Kailua Salvage Facility, and 371 vehicles were removed from East Hawaii to the Hilo Salvage Facility for the period July 1, 2009 — June 30, 2010. 2. Process and recycle all derelict/abandoned vehicles in compliance with Department of Health requirements. DOH issued a notice of violation to the scrap metal contractor for both Kona and Hilo scrap metal yards. The violations stated non - compliance in removing the agreed upon percentage of old scrap material as stated in the Department of Health (DOH) operating permit. An agreement was reached between DOH and the scrap metal contractor on the minimum amount of scrap metal to be removed on a monthly basis and a new timeline to remove all the old scrap material from the two (2) sites. 3. Monitor salvage facility operations contract for the processing and shipment of scrap metal. Scrap metal contractor removed a total of 27,126 tons for fiscal year 09 -10. Staff verifies invoices via weigh tickets, shipping documents, pictures, and phone log and tracks scrap metal commodities through a permit log from the vendor. 4. Coordinate the removal, recycling and/or re -use of used tires for beneficial use. We continue to work with our vendor in the removal of tires. The Solid Waste Division is coordinating efforts to remove illegally dumped tires received at our landfills and transfer stations and transport them to our scrap metal contractor for tire processing or to a contracted tire shredder. These tires are processed in addition to those that come from the scrap metal facilities. Currently, the vendor processes tires to ship off - island or to create tire blocks. The Department of Health has issued a permit for the tire block processing facility. Tires are baled, put in molds and encased with concrete, crating large modular cement blocks with a lava rock motif. The blocks are undergoing engineering tests and currently are being used at the facility for retaining walls and as a perimeter security wall. Finals Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT VEHICLE DISPOSAL FUND 5. Track the progress and efficiency of the derelict vehicle amnesty program. As of January 26, 2009 the Derelict Vehicle Amnesty Program has been temporarily suspended until further notice due to budget constraints. Finals Status Report on Program Objectives for FY 2009 -10 U-2-41 0 SOIAD S FUND ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 1. Implement proposed actions identified in the Update to the Integrated Solid Waste Management Plan for the County of Hawaii. The 2009 Integrated Solid Waste Management Plan identified three (3) major alternatives for solid waste management in the County: a.) Implement a series of programs to reduce the volume of waste entering the landfills: i) Expanded the availability and the convenience of reuse and recycling opportunities by improving facilities with bamboo reuse and redemption shelters. ii) Developing an RFP for organics diversion which currently is over 50% of the materials being land filled. b.) Make improvements to existing infrastructure to accommodate new waste reduction programs Primary waste reduction programs are at the County Recycling & Transfer Stations including the 2 -Bin Recycling & HI5 Redemption. Currently Pahoa is under construction for improving infrastructure. Plans are also being developed for Kealakehe and Keaau transfer stations. c) Conduct more in -depth evaluations of two options to address the need for long term capacity for residuals needing disposal A feasibility study is underway to evaluate a new lined landfill expansion into an existing quarry site that is located adjacent to the Hilo landfill. 2. Construct the basic solid waste and recycling elements of the East Hawaii Reload Facility. Design any further elements of the complex. Construction of the East Hawaii Sort Station is complete. 3. Initiate repairs and enhancement services at all County transfer stations. Repairs and enhancements are ongoing at the County transfer stations. Major construction is underway to repair and enhance the Pahoa transfer station. Six Month Progress Report on Program Objectives for FY 2010 -11 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 4. Fleet Maintenance - Continue a daily maintenance checklist and recurring replacement schedule on our heavy equipment based on age and repair costs. A vendor is contracted to provide limited night maintenance service for the truck tractors and the compactor trucks on an "as needed" basis. Repair work is performed through Automotive Division when staff is available; otherwise, it is contracted out to local vendors. We operate and maintain two (2) active landfills, twenty -one (21) transfer stations, three (3) base yards, and two (2) inactive landfills, in addition to performing island -wide transportation of municipal solid waste 362 days a year. Continual daily use of landfill compactors and dozers on each of the County's landfills limits our ability to rotate heavy equipment for maintenance. Repairs are being performed through the Automotive Division of the Department of Public Works when space and staff are available. Upon Automotive Division's recommendation, emergency repairs are contracted out. When our primary and secondary equipment goes out of service, we are dependent on the rental of heavy equipment in order to maintain operations. We are seeking a Division - managed maintenance staff to perform emergency repairs and preventative maintenance. Maintenance will be done per the equipment manufacturer's recommended guidelines and as required to comply with the goals and requirements of the County's Integrated Resources and Solid Waste Management Plan. 5. Comply with Department of Health Chapter 58.1 Hawaii Administrative Rules to ban or require source separation of green waste from entering County disposal facilities. Staff is working to develop composting facilities at East and West Hawaii landfills. Once in place, all green waste and other organics will be directed to these facilities. Development of alternate disposal options for green waste and organics is the critical first step in moving toward banning these wastes from our landfills. 6. Continue post - closure maintenance and monitoring of Kailua and old Waimea landfills. Post closure monitoring continues at Kailua and Waimea landfills. The ongoing monitoring of Waimea landfill indicates that we are making steady progress in extinguishing the subsurface fires. Subsurface fires at Kailua landfill are persistent and we continue to explore alternate means to control and eliminate the fires. Six Month Progress Report on Program Objectives for FY 2010 -11 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 7. Expand recycling education, used residential motor oil recycling, glass recycling, e -waste collections, household hazardous waste collections and landfill diversion programs. Recycling Education & Outreach, Do- It- Yourself Used Motor Oil, Glass Recycling, Household Hazardous Waste Collections & Landfill Diversion Programs continue with no proposed expansion of these programs due to budgetary constraints. The E -Waste Recycling Program has been reduced to managing illegally dumped e- waste at County Transfer Stations. State legislation mandating manufacturer take - back of a -Waste through private collection events on- island and mail -back programs has been in effect since December 31, 2009, with TV sets to be included effective January 1, 2011. In October 2010, UH Hilo and Apple Computers collected over 50,000 pounds of a -Waste between Hilo & Kona, but they do not plan another event until 2012. County seeks improvements to the legislation to provide more convenient recycling options. Meanwhile, Recycling staff continues to work on public education on proper a -Waste recycling to minimize illegal dumping. The Recycling Section has been focusing on developing a REP for Organics Diversion, as mentioned in item #5. This represents over 50% of the waste being landfilled and provides the greatest opportunity for increased diversion. Our West Hawaii Recycling Office has developed a Zero Waste Plan for the County's new West Hawaii Civic Center, which is planned for opening in 2011. 8. Support the State DOH HI5 programs and redemption centers for the public. There are currently eighteen (18) certified redemption center (CRC) locations on the Big Island which includes fifteen (15) permanent sites and two (2) mobile services. Arc of Hilo is currently operating redemption centers at ten (10) of the County's rural transfer stations. In addition, Atlas Recycling LLC offers redemption services at four (4) permanent locations; two (2) in Hilo, one (1) in Kona and one (1) in Waimea. Atlas also offers once -a -month mobile redemption services in Ocean View and Na`alehu. Reynolds Recycling operates a redemption center in Hilo and occasionally deploys the Big Island's first mobile reverse vending machine vehicle to various rural community sites. Mr. K's Recycle and Redemption opened in 2009 in Hilo. a) One of the two grant funded Recycling Specialist positions became vacant in November 2010. Other recycling staff will assist with compliance inspections as needed. Six Month Progress Report on Program Objectives for FY 2010 -11 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND b) County HI -5 recycling staff conduct regular compliance inspections at all CRCs. Inspection reports are filed with the State Department of Health on a monthly basis. Due to the vacancy, State Department of Health has agreed to lower the required CRC inspections to eight (8) per month till a replacement can be hired. c) County HI -5 recycling staff also conducts regular inspections for retailer compliance with the HI -5 Bottle Bill law. Monthly inspection reports are filed with the State Department of Health. Due to the vacancy, State Department of Health has agreed to lower the required CRC inspections to eight (8) per month till a replacement can be hired. Six Month Progress Report on Program Objectives for FY 2010 -11 4 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 1. Implement proposed actions identified in the Update to the Integrated Solid Waste Management Plan for the County of Hawaii. The 2009 Integrated Solid Waste Management Plan identified three (3) major alternatives for solid waste management in the County: a.) Implement a series of programs to reduce the volume of waste entering the landfills: i) Expanded the availability and the convenience of reuse and recycling opportunities ii) Working to develop island wide composting Request For Proposal (RFP). iii) Hosted field trips of the solid waste facilities, and sponsored earth day at the zoo to educate and promote recycling. iv) Implement programs within County departments to improve waste reduction practices. Audited and provided training throughout the county offices and base yards. b.) Make improvements to existing infrastructure to accommodate new waste reduction programs i) Prepared construction documents for Pahoa Recycling and Transfer Station Reconstruction; construction to be completed within FY 10 -11. ii) Reduced the operating days of the low volume transfer stations to provide better coverage of our facilities with existing staff and equipment. iii) Completed upgrades to Waimea and Keauhou Transfer Stations to provide reuse centers. c) Conduct more in -depth evaluations of two options to address the need for long term capacity for residuals needing disposal i) Feasibility and analysis study is underway as required to evaluate new lined landfill expansion at the existing adjacent quarry site in Hilo. 2. Construct the basic solid waste and recycling elements of the East Hawaii Reload Facility. Design any further elements of the complex. Construction of the East Hawaii Sort Station is complete. Final Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND 3. Procure the services of a private firm to operate a waste reduction facility, in accordance with the goals and objectives identified in the Update to the Integrated Solid Waste Management Plan, and any further identified public policy. In 2008, the County Council rejected a resolution authorizing a multi -year waste -to- energy facility contract. The five (5) year update to the Integrated Solid Waste Management Plan was completed in 2009. It identified a revised set of waste reduction goals that became part of the adopted plan. The plan deferred any decision on a waste reduction technology until more plants were successfully on -line. 4. Initiate repairs and enhancement services at all County transfer stations. Repairs and enhancements are ongoing at County transfer stations. We are under construction for major repairs and enhancements to the Pahoa transfer station. We have completed major enhancements to the Waimea transfer station. We have also completed small repair and enhancement projects including signs, fences, chutes repairs, and glasscrete pads at nearly all transfer stations. 5. Fleet Maintenance — Continue a daily maintenance checklist and recurring replacement schedule on our heavy equipment based on age and repair costs. The County has a vendor contracted to provide limited night maintenance service for the truck tractors and the compactor trucks on an "as needed" basis. Repair work is performed through Automotive Division when staff is available; otherwise, it is contracted out to local vendors. Additionally, the Department has requested full -time maintenance staff to provide preventative maintenance and emergency repair of all Solid Waste Division light and heavy equipment, including equipment unique to our department. This is necessary as equipment repair capabilities continue to impair the Division's ability to maintain essential services, to comply with minimum regulatory standards for the management of solid waste, and to maximize the use of available landfill airspace. The Solid Waste Division is responsible for operating and maintaining two (2) active landfills, twenty -one (21) transfer stations, three (3) base yards, and two (2) inactive landfills, in addition to performing island -wide transportation of municipal solid waste 362 days a year. Final Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND Continual daily use of landfill compactors and dozers on each of the County's landfills is prohibitive in creating a rotation for heavy equipment maintenance. Emergency repairs are being performed through the Automotive Division of the Department of Public Works when space and staff are available. Upon recommendation from the Automotive Division, emergency repairs are contracted out. When County -owned primary and secondary equipment goes out of service, the Department is dependent on the rental of heavy equipment in order to maintain operations. The Department requests a Division - managed maintenance staff to perform emergency repairs and preventative maintenance per the equipment manufacturer's recommended guidelines and as required to comply with the goals and requirements of the County's Integrated Solid Waste Management Plan. 6. Expand greenwaste and organics diversion to produce a value -added compost product for our island and provide greenwaste drop -offs at selected transfer stations island - wide. The West Hawaii Sanitary Landfill compost infrastructure facility project has been completed for and the site is prepared for a contractor to begin final site improvements and compost operations. Green waste and pallet mulching operations continued in East and West Hawai i. A new revised request for proposals (REP) to establish a Mulch and /or Compost Facility at the West Hawaii Sanitary Landfill and the South Hilo Sanitary Landfill will soon be issued. Once the two facilities are up and operational, greenwaste may be restricted at the landfills or transfer stations except on specific schedules. 7. Continue post closure maintenance and monitoring of Kailua and old Waimea landfills. The County contracted services to provide quarterly monitoring, limited maintenance, and subsurface fire suppression activities at the Kailua Landfill and the Waimea Landfill. Additional post - closure monitoring and remediation of the Kailua Landfill was recently completed to comply with Department of Health/ US Environmental Protection Agency, (DOH/US EPA) regulations. The draft remedial action plan to address the ongoing subsurface fires at the Waimea Landfill as well as to insure compliance with DOH/US EPA regulations has been approved by DOH. Final Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND During this past fiscal year 09 -10, monitoring activities continued to evaluate the impact of cover material that was placed over select areas of the Waimea Landfill, specifically regarding suffocating the fire, and reducing intrusion for oxygen to enter the landfill. It appears that ongoing monitoring supports the growing body of evidence that the subsurface fires have been significantly reduced. The State Department of Health were notified that the quarterly monitoring was being reduced to semi - annual as there was no longer sufficient justification to continue quarterly monitoring. Expand or maintain recycling education, used residential motor oil recycling, glass recycling, a -waste collections, household hazardous waste collections and landfill diversion programs. a) Recycling Education Program — Public education efforts were enhanced to increase awareness of the 2 -bin recycling program at most transfer stations. A media company was contracted to coordinate publication of a series of T.V., radio and newspaper ads to explain the "What ", "Why" and "How" of the 2 -bin recycling program. New signage has been designed and installed at various transfer stations to more clearly explain aspects of the recycling programs. Other promotional programs included Recycle Guide inserts in local newspapers on Earth Day, Hawai'i Recycles Day, and reusable shopping bag distributions. Training sessions were provided to increase recycling within County government offices by distributing recycling bins to County Departments, working with County workers, janitorial staff and outside vendors to collect recyclables from County facilities, and to expand recycling at various public venues and functions. The HI -5 Program offers HI -5 recycling bins for use at community and special events. The Department also encourages businesses and community groups to start recycling initiatives and provides information to those interested in establishing new recycling ventures on island. The Department also sets up display booths at various community events to promote recycling and to educate the public on recycling opportunities and how they affect our environment. Recycle Hawaii is currently contracted to provide additional community and school recycling education sessions. The County's current recycling education vendor, Recycle Hawaf i, continues providing Home Composting workshops and distribution of home compost units. Additional home compost units were delivered in the latter half of the fiscal year to expand this valuable program and increase resident participation to divert more organic material from our landfills. Final Status Report on Program Objectives for FY 2009 -10 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND b) Glass Recycling - Non -HI -5 glass bins have been placed at nineteen (19) of the island's twenty -one (21) transfer stations. The Department is working with local recyclers to develop an end use market on- island. Beneficial on- island value -added end uses include glasscrete which has been used to improve surfaces at select transfer stations and LEED certified buildings. c) E -Waste Program - Primarily due to cost considerations, E -waste collection continues to be a challenge for the County. Although additional funds were secured the Department's subsidized E -Waste Program ended in April after all funds were expended. Currently a private vendor is operating Hilo and Kona permanent collection sites in partnership with various stakeholders, including electronics manufacturers, recyclers and foundations. The State of Hawaii Electronic Device Recycling Program went into effect on January 1, 2010. However most of the take -back programs offered by the manufacturers for residents of Hawaii County were mail back programs that lacked the convenience of drop -off collection sites. d) Household Hazardous Waste (HHW) Program — The Department collected just over one hundred twenty -five (125) tons of materials at its six (6) HHW Event Collections in Hilo, Kailua -Kona, Pahoa and Waimea during FY2010. e) Construction & Demolition Waste Program - The County's program to collect and reuse latex paint and divert this from our landfills is available in conjunction with our HHW Collection Events and at our Kea`au Recycle and Reuse Center (KRRC). This program and continuing modifications to the KRRC site are part of an expansion of services to increase diversion of construction & demolition materials. f) Mixed Recyclables - Mixed Recyclables collection and diversion is available at nineteen (19) out of our twenty -one (21) transfer stations. Segregated paper recycling (mainly separate cardboard and newspaper bins) were located at the Hilo, Kea`au and Kealakehe (cardboard only) transfer stations. g) Reuse Centers Program - Kea`au Recycling and Reuse Center (KRRC) and Keauhou Reuse Center continue to operate successfully. With expanded hours of service at KRRC, illegal dumping and incidents of recyclables contamination are down. Site staff is busy preparing for construction & demolition reuse expansion. Additional Reuse Centers were opened in Haw! and Waimea. Final Status Report on Program Objectives for FY 2009 -10 5 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND h) Site improvements were done at the Haw! and Keauhou TS sites and is ongoing at the Pahoa TS site. Additionally, sustainable bamboo temporary structures were deployed at the Waimea, Keauhou, Laupahoehoe and Hilo TS. These temporary structures were funded by U.S. EPA Waste Reduction Program and State of Hawaii HI -5 Program grant funds. i) The County Recycling Website has been updated and maintained in order to increase the methods by which the Public can access convenient 24 -hour up to date information about recycling on the Big Island. The website, www.hawaiizerowaste.or , provides the Public with detailed information on the Department's Solid Waste Division and County- sponsored recycling programs as well as other relevant recycling events and information. j) Other Recycling Programs: The Department continues to offer its Do -It- Yourself Used Motor Oil Recycling Program via Recycle Hawaii and participating drop -off vendors. The Department also maintains its Landfill Diversion Incentive Program for paper, non -HI -5 plastics & glass, and FOGS. 9. Support the State DOH HI5 programs and redemption centers for the public. There are currently seventeen (17) certified redemption center (CRC) locations on the Big Island which includes fifteen (15) permanent sites and two (2) mobile services. Arc of Hilo is currently operating redemption centers at ten (10) of the County's rural transfer stations. In addition, Atlas Recycling LLC offers redemption services at three (3) permanent locations; two (2) in Hilo, one (1) in Kona. Atlas also offers once -a -month mobile redemption services in Ocean View and Na'alehu. Reynolds Recycling operates a redemption center in Hilo and occasionally deploys the Big Island's first mobile reverse vending machine vehicle to various rural community sites. Reynolds Recycling also had a mobile location at Prince Kuhio Plaza in Hilo that closed during the third quarter. Mr. K's Recycle and Redemption opened last year in Hilo. The Goodwill Redemption Center closed during the third quarter. a) County HI -5 recycling staff conduct regular compliance inspections at all CRCs. Inspection reports are filed with the State Department of Health on a monthly basis. For the fiscal year, Recycling Specialists for the County of Hawaii conducted one hundred ninety -five (195) CRC site visits. This is three (3) more than the contracted requirement of forty eight (48) a quarter or one hundred ninety - two (192) a year. Final Status Report on Program Objectives for FY 2009 -10 6 ENVIRONMENTAL MANAGEMENT SOLID WASTE FUND b) County HI -5 recycling staff also conducts regular retail inspections for retailer compliance with the HI -5 Bottle Bill law. Monthly inspection reports are filed with the State Department of Health. During the fiscal year, Recycling Specialists for the County of Hawaii conducted one hundred and seventy (170) retailer site visits. This is two more site visits than the requirement of one hundred sixty -eight eight (168). Final Status Report on Program Objectives for FY 2009 -10 r u' -- Y'O L F " C 0 U R S E 1 - -'� FU N D PARKS & RECREATION GOLF COURSE FUND 1. Improve, beautify and maintain the greens, tees and fairways at the Hilo Municipal Golf Course by: a. aerating all golf course greens in October and May, weather permitting; Objective being achieved. Greens were aerated in October, Second phase scheduled for April. b. verticut and de- thatch all greens in June, weather permitting, or as needed; Objective being achieved. Verticutting is being done on a monthly basis. c. controlling application of fertilizer and pesticide to greens, fairways and tees weekly, or as needed; Objective being achieved. Fertilizers and pesticides have been applied regularly. d. controlling application of herbicide to greens, tees, stream beds, ditches and course boundaries weekly, or as needed; Objective being achieved. Controlled applications of herbicide are being applied on a monthly basis. e. daily mowing of greens; Objective being achieved. Greens are mowed daily. f. mowing of tee tops every Thursday, weather permitting; Objective being achieved. . g. mowing of fairways Monday through Friday, weather permitting; Objective being achieved. Fairways and roughs are being cut Monday through Friday. h. top dressing greens monthly, weather permitting. Objective being achieved.. Greens are being top dressed once per month. Six Month Progress Report on Program Objectives for FY 2010 -11 PARKS & RECREATION GOLF COURSE FUND i. rolling of greens on a weekly basis, or as needed. Objective being achieved. Greens are being rolled three times per week. 2. Schedule and assign tee times for: a. individuals and groups on a daily basis; Objective being achieved. b. club tournaments every six months; Objective being achieved. c. larger fundraising tournaments on an annual basis. Targeting, but not limited to six fundraisers per fiscal year. Objective being achieved. 3. Schedule inspection and repairs of course structures, clubhouse facilities and maintenance warehouse during the months of July, October, January, and April. Objective being achieved. 4. Daily routine inspections and maintenance of equipment, course vehicles and safety equipment. Objective being achieved. 5. 80% of the service surveys received by golfers will be satisfactory or better. Objective being achieved. 6. 50% of all employees will have at least one training course. Objective being achieved. Several more training courses are scheduled for the last quarter of the fiscal year. 7. 100% of employees will be exposed to safety talks at least once per month. Objective being achieved. Six Month Progress Report on Program Objectives for FY 2010 -11 2 PARKS & RECREATION GOLF COURSE FUND 1. Improve, beautify and maintain the greens, tees and fairways at the Hilo Municipal Golf Course by: a. aerating all golf course greens in October and May, weather permitting; Objective achieved. Greens were aerated in July and May. b. verticut and de- thatch all greens in June, weather permitting, or as needed; Objective not achieved. Greens do not warrant verticutting at this time. c. controlling application of fertilizer and pesticide to greens, fairways and tees weekly, or as needed; Objective achieved. Fertilizers, and pesticides are applied once per month. d. controlling application of herbicide to greens, tees, stream beds, ditches and course boundaries weekly, or as needed; Objective achieved. Herbicides are applied as needed. e. daily mowing of greens; Objective achieved. Greens are mowed seven days per week, f. mowing of tee tops every Thursday, weather permitting; Objective achieved. Tee top are being mowed every week. g. mowing of fairways Monday through Friday, weather permitting; Objective achieved. h. top dressing greens monthly, weather permitting. Objective achieved. Greens are top dressed with silica sand every two weeks to maintain a smooth putting surface. i. rolling of greens on a weekly basis, or as needed. Objective achieved. Greens are being rolled twice a week. Final Status Report on Program Objectives for FY 2009 -10 1 PARKS & RECREATION GOLF COURSE FUND 2. Schedule and assign tee times for: a. individuals and groups on a daily basis; Objective achieved. b. club tournaments every six months; Objective achieved. c. larger fundraising tournaments on an annual basis. Targeting, but not limited to six fundraisers per fiscal year. Objective achieved. 3. Schedule inspection and repairs of course structures, clubhouse facilities and maintenance warehouse during the months of July, October, January, and April. Objective achieved. Inspections were done in July, October, January, and April. 4. Daily routine inspections and maintenance of equipment, course vehicles and safety equipment. Objective achieved. A walk through is done on a weekly basis by the GC Manager and the Grounds Maintenance supervisor. 5. 80% of the service surveys received by golfers will be satisfactory or better. Objective achieved. 6. 50% of all employees will have at least one training course. Objective achieved. 7. 100% of employees will be exposed to safety talks at least once per month. Objective achieved. Final Status Report on Program Objectives for FY 2009 -10 2 30 CiEOTHE--l-',RMAL RE---l-`,L----,OCATION & COMMUNITY BENIEFlIlTS FUND PLANNING GEOTHERMAL RELOCATION & COMMUNITY BENEFITS FUND 2010 -11 1. The Geothermal Relocation and Community Benefits Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. Objective achieved. The department has been working closely with the Lower Puna Council person in reaching this goal. Six Month Progress Report on Program Objectives for FY 2010 -11 PLANNING GEOTHERMAL RELOCATION & COMMUNITY BENEFITS FUND 2009 -10 The Geothermal Relocation Fund and the Geothermal Community Benefits Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. Objective achieved. We are presently working with Council woman Naeole's office in coming up with a budget that is manageable and complies with applicable ordinances. Separate tracking system for Geothermal Income and Expenditures have been set -up to maintain better control on funds. Form for expenditure request created for better control; the form is being used by Ms. Naeole's office. Final Status Report on Program Objectives for FY 2009 -10 s1 HOUSUNG FUND HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Administrative Services Division Accounting Branch 1. Provide accounting support to the divisions and improve at least three (3) services /procedures which include improvements to internal procedures for end of month reconciliation with County trial. ONGOING. 2. Conduct three (3) fiscal monitoring of various programs and projects. COMPLETED. Monitored HIWEDO in July 2010, DOL, in August 2010 (WIA, WIA — ARRA, and REED ACT) 3. Comply with fiscal federal single audit requirements. ONGOING. Single Audit for FY2009 -10 completed, final report not received. 4. Monitor monthly the 2010 -2011 expenditures to ensure fiscal responsibility and integrity. ONGOING. As of 12/31/10, OHCD has expended 56% of the total budget. 5. Complete 2011 -2012 budget and goals and objectives and monitor quarterly the actual goals and objectives achieved. FY2011 -12 budget and goals and objectives submitted. Monitoring goals and objectives ongoing. Clerical Branch 1. Provide clerical support services to the divisions and improve at least three (3) services /procedures. ONGOING. Support services provided to all divisions. Reviewing and reorganizing electronic filing system and office work flow. 2. Provide support services to the Hawaii County Housing Agency (HCHA). ONGOING. Prepare agenda /submittals for HCHA members whenever meetings /workshops scheduled. Six Month Progress Report on Program Objectives for FY 2010 -11 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 3. Provide support services to the Hawai'i County Workforce Investment Board (WIB). ONGOING. Prepare agenda /submittals for WIB members whenever meetings /workshops scheduled. Technology Branch 1. Plan and coordinate at least one (1) upgrade of hardware and software to maintain the operational efficiency of the LAN /WAN and other related automated systems within the OHCD during the fiscal year. ONGOING. Planning on creating backup of virtual servers for disaster recovery. Community Development Division Development Branch 1. Construct 30 emergency housing beds in West Hawaii for homeless singles (West Hawai' i Emergency Program Facility. COMPLETED. Construction of the facility was completed October 2010, with occupancy of the service provider and participants in November 2011. 2. Construct 32 housing units (24 transitional and 8 rentals) in West Hawaii for families (Kaloko Housing Program). ONGOING. Site construction began July 2010. Clearing and grubbing, utility lines and drywell infrastructure is completed. Vertical construction began November 2010. Pads for two buildings and the community center is completed. Design phase for the wastewater treatment plant is in progress. 3. Construct 25 housing units in West Hawaii for working families (County Workforce Housing Project at Waikoloa). ONGOING. Received Plan Approval of 4 model units in November 2010. Noticed the bid for model units December 2010, with pre -bid conference scheduled for January 2011. Six Month Progress Report on Program Objectives for FY 2010 -11 2 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 4. Provide construction management services to 3 federally - funded projects. ONGOING. Accessibility improvements for Na`alehu and Pahala parks began November 2010. Concrete work completed. Fencing work in progress. Planning Branch 1. Implement Hawai'i County Code, Chapter 11, on 5 housing developments. ONGOING. Due to the decline in financial lending, no new developments have emerged and triggered the need for affordable housing satisfaction. 2. Complete approval of rules /form documents for Hawai'i County Code, Chapter 11. ONGOING. Established an internal working group and began analysis of necessary changes to the code. 3. Provide technical assistance to 3 organizations who are seeking funding. ONGOING. Providing technical assistance to the Pahoa Weed and Seed Housing Subcommittee and the Roman Catholic Church in the pursuit of funding to establish a transitional housing program in Puna Provided a support letter for low- income housing tax credits to the Kamakana Villages affordable housing project. 4. Conduct 1 housing study to assist with policy planning. ONGOING. Procured (in conjunction with the neighboring counties) the consultant to conduct an update to the current housing policy study. 5. Develop 1 video to promote Fair Housing awareness. ONGOING. Requesting bids from potential vendors in order to award a video production contract by June 2011. 6. Develop 1 Fair Housing website resource page. COMPLETED. Fair Housing resource page is currently functional. Six Month Progress Report on Program Objectives for FY 2010 -11 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 7. Administer 2 Fair Housing trainings for the general public. COMPLETED. Conducted 20 Fair Housing trainings for persons transitioning out of homelessness. 8. Administer 2 Fair Housing trainings for persons with language barriers. ONGOING. Facilitated 1 Fair Housing training for Marshallese persons with limited English proficiency. 9. Increase attendance at Fair Housing trainings to include 4 new individual landlords. ONGOING. Targeting attendance of new landlords at April 2010 Fair Housing trainings. 10. Provide technical assistance to 20 Fair Housing inquiries. ONGOING. Provided technical assistance to 12 Fair Housing inquiries, with 6 filing Fair Housing complaint forms. Existing Housing Division Family Self Sufficiency Branch Family Self Sufficiency Program 1. Increase the number of participants in the Section 8 Family Self- Sufficiency Program to 125 by June 30, 2011. ONGOING. Monthly informational meetings are scheduled in Hilo and Kona to provide general information to eligible program participants. Section 8 Homeownership Option Program 1. Complete two (2) Section 8 Homeownership Option Program transactions with an eligible program participant. ONGOING. One (1) Section 8 participant became a first -time homebuyer in September 2010. The OHCD continues to work with eligible applicants. Six Month Progress Report on Program Objectives for FY 2010 -11 4 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Housing Program Branch Down Payment Assistance (DPA) Program 1. Completed two (2) DPA transactions with eligible individuals. ONGOING. Continuing to work with eligible program applicants. One transaction completed in January 2011. 2. Apply for funding to maintain current level of funding ONGOING. Continuing to review funding opportunities. Home Repair Programs 1. Complete the rehabilitation of twenty -five (25) existing housing units owned by low and moderate income person(s) through the Residential Emergency Repair Program (RERP) and the Native American Housing and Self- Determination Act ( NAHASDA) Rehabilitation Loan Programs. ONGOING. As of December 31, 2010, completed 8 rehabilitation projects. 2. Continue to promote the RERP and NAHASDA Programs by meeting with community groups and property owners at least annually. ONGOING. Continuing to meet with community groups and property owners. 3. Apply for funding to maintain current level of funding and to implement special rehabilitation loan programs. ONGOING. Grant application submitted to CDBG Program on January 6, 2011. Rental Assistance Branch Housing Choice Voucher (Section 8) Program 1. Maintain a 99% utilization rate of HUD provided funding for the Housing Choice Voucher (Section 8) Program. ONGOING. Continue to monitor to meet HUD required funding utilization rates. Six Month Progress Report on Program Objectives for FY 2010 -11 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 2. Continue to improve the image of the Section 8 Programs by emphasizing adherence to the program's guidelines and by meeting with community groups and property owners at least quarterly. ONGOING. Continue to meet with community groups and property owners at least on a quarterly basis. Scheduled to participate in the annual County of Hawai i, Fair Housing Seminars in Hilo and Kona in April 2011. 3. Apply for additional HUD funding. ONGOING. Waiting for HUD to publish CY 2011 program budget and grant opportunities. HOME Tenant Based Rental Assistance Program 1. Maintain 95% utilization rate of funding for Tenant Based Rental Assistance Program. ONGOING. Continue to monitor to meet HUD required funding utilization rates. 2. Promote the Tenant Based Rental Assistance Program by meeting with community groups and social service providers at least quarterly. ONGOING. Continue to meet with community groups and property owners at least on a quarterly basis. 3. Apply for additional program funding. ONGOING. Grant application submitted to HOME Program on January 6, 2011. Support Service Branch 1. Provides staff support services to various branches in the Division. ONGOING. Continuing to evaluate current procedures to maximize efficiency of office. Six Month Progress Report on Program Objectives for FY 2010 -11 6 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 2. Conducts Housing Quality Standards inspections. ONGOING. Meeting all HUD inspection requirements. As of December 31, 2010, the OHCD has had no HQS inspection delinquencies. 3. Monitors the management contracts for Kula`imano Elderly Housing and Ouli Ekahi Housing Projects to ensure fiscal responsibility and integrity. ONGOING. Continue to monitor management contracts. Annual compliance audit for Kula`imano Elderly Housing Project scheduled for February 2011. Grants Management Division Grants Administration Branch Community Development Block Grant (CDBG) 1. Solicit proposals from eligible entities for the 2011 CDBG program by January 2011. Prepare the annual Consolidated Action Plan and submit the Plan to HUD by May 15, 2011 and receive approximately $2,500,000 in CDBG funds. Public hearings were held in October 2010. Project proposal packets were available in October 2010 and due to OHCD on January 6, 2011. We received 7 CDBG proposals. 2. Fund, monitor, complete, and/or close approximately 7 CDBG projects in accordance with program regulations. Projects will benefit at least 80% low and moderate income person. ONGOING. OHCD is monitoring 11 CDBG funded projects. 3. By April 2011 the balance of CDBG funds in the federal treasury must be less than one and a half times the yearly grant amount. ONGOING. The timeliness ratio as of December 2010 is 1.61. Six Month Progress Report on Program Objectives for FY 2010 -11 7 HOUSING v OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 4. Complete the reporting, monitoring, and audit requirements of CDBG program by December 2010 for fiscal year ending June 2010. COMPLETED. The annual CDBG report was submitted to HUD in September 2010, single audit worksheets were submitted to the auditors and awaiting final report from auditors. HOME 1. Solicit project proposals from eligible entities for the 2011 HOME program by January 2011. Prepare the Program Description and submit the Description to the Hawai'i Housing Finance and Development Corporation (HHFDC) by May 15, 2011. and receive approximately $990,000 in HOME funds. Public hearings were held in October 2010. Project proposal packets were available in October 2010 and due to OHCD on January 6, 2011. We received 5 HOME proposals. 2. Fund, administer, complete and/or close out approximately 4 HOME projects in accordance with program regulations. Projects will benefit 100% low and moderate income persons. ONGOING. Currently monitoring 3 HOME funded housing projects. 3. Complete the reporting, monitoring, and audit requirements of HOME program by December 2010 for fiscal year ending June 2010. COMPLETED. The HOME report was submitted to the State in September 2010, single audit report was completed and awaiting final report from auditors. Community Development Block Grant - American Recovery & Reinvestment Act (CDBG- ARRA) 1. Fund, administer, complete and /or close out 2 CDBG -ARRA projects in accordance with program regulations. ONGOING. Currently monitoring 1 CDBG -ARRA funded project and completed 1 project. Six Month Progress Report on Program Objectives for FY 2010 -11 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 2 Complete the reporting, monitoring, and audit requirements of CDBG -ARRA program by December 2010 for fiscal year ending June 2010. COMPLETED. The CDBG -ARRA report was submitted to HUD in September 2010, single audit report was completed and awaiting final report from auditors. Neighborhood Stabilization Program (NSP) 1. Fund, administer, complete and/or close out one NSP project in accordance with program regulations. ONGOING. Currently monitoring 1 NSP project. 2. Complete the reporting, monitoring, and audit requirements of NSP program by December 2010 for fiscal year ending June 2010. COMPLETED. The NSP report was submitted to the State in September 2010, single audit report was completed and awaiting final report from auditors. Other Grants 1. Apply for two other grant programs which will complement or enhance program objectives. ONGOING. Submitted an application for NSP3 funds from the State for the Kaloko Transitional Housing Project. Grant Agreements are estimated to be executed by June 2010. 2. Fund, administer, complete and/or close out 3 other grant projects in accordance with program regulations. Other grants include but are not limited to Housing Preservation Grant, Special Purpose Grant, and Community Facility Disaster Assistance Grants. ONGOING. Currently monitoring 6 other grants. Six Month Progress Report on Program Objectives for FY 2010 -11 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Workforce Development Branch Workforce Investment Act (WIA) 1. Prepare the 2011 Annual Plan and submit the Plan to the State Department of Labor and Industrial Relations (DLIR) by May 2011 and receive approximately $1,300,000 in WIA funds. ONGOING. Annual Plan will be submitted in April 2011, when funding allocations for 2011 are issued by the State. 2. Monitor the Adult, Dislocated Worker, and Youth Programs by June 2011. COMPLETED. Adult, DW and Youth programs were monitored in December 2010 3. Provide services to: 130 adults who are 18 years of age and older and meet the income requirement. 180 dislocated workers who have recently been laid off due to shut down of business and who have been given notice of layoff. 180 in- school youth (ages 14 -18) and out -of- school youth (ages 14 -21) who are considered disadvantaged with at least one (1) of the WIA program barriers. ONGOING. Served 101 Adults, 67 DW's and 125 Youth as of December 2010. 4. Plan monthly meetings and implement the One -Stop Center operations in Hawaii County by June 2011. ONGOING. Current Memorandums of Understanding (MOU's) terminate June 30, 2012. Staff will execute new 2 year MOUs for period July 1, 2012 — June 30, 2014. Big Island Workplace Connection (One -Stop Group) meets monthly. 5. Coordinate 8 meetings and provide support to the Hawaii County Workforce Investment Board, Hawaii County Youth Council and its subcommittees by June 2011. ONGOING. Coordinating and providing support to the Hawaii Workforce Investment Board (WIB). WIB meetings are held quarterly, Hawaii County Youth Council meetings held monthly, and Sub - committee meetings held periodically. Six Month Progress Report on Program Objectives for FY 2010 -11 10 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT 6. Solicit proposals for interested vendors and renewing existing providers for a total of 13 Eligible Training Providers for FY 2010 -2011. COMPLETED. In compliance with the ETP guidance issued by the State, the ETP list has been approved for the program year 2010 -2011 and distributed to service providers. Six Month Progress Report on Program Objectives for FY 2010 -11 11 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Administrative Services Division Accounting Branch 1. Provide accounting support to the divisions and improve at least three (3) services /procedures. COMPLETED. Assisted with implementing of Existing Housing Division Housing Pro Program procedures for the monthly housing subsidy payments. 2. Conduct three (3) fiscal monitoring of various programs and projects. COMPLETED. Monitored WIA -ARRA DLIR's Adult, Dislocated Worker, and Youth Programs in December 2009 and WIA, The Paxen Group and Goodwill Industries, Inc., in June 2010. 3. Comply with fiscal federal single audit requirements. COMPLETED. Single audit for FY 08 -09 completed. Final report from auditors received. 4. Monitor monthly the 2009 -2010 expenditures to ensure fiscal responsibility and integrity. COMPLETED. As of 6/30/10, the OHCD has expended 92% of the total office budget. Complete 2010 -2011 budget and goals and objectives and monitor quarterly the actual goals and objectives achieved. Completed 2010 -2011 budget and goals and objectives, and submitted to Finance. Quarterly monitoring ongoing. Clerical Branch 1. Provide clerical support services to the divisions and improve at least three (3) services /procedures. Support services provided to all divisions. Improved mail log and cross - training procedures. 2. Provide support services to the Hawaii County Housing Agency (HCHA). COMPLETED. Prepared agenda /submittals for HCHA members for 5 meetings and 2 workshops held during FY 2009 -10. Final Status Report on Program Objectives for FY 2009 -10 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Administrative Services Division (continued) 3. Provide support services to the Hawai'i County Workforce Investment Board (WIB). COMPLETED. Prepared agenda /submittals for sub - committee monthly meetings and quarterly WIB meetings. Technology Branch 1. Plan and coordinate at least one (1) upgrade of hardware and software to maintain the operational efficiency of the LAN/WAN and other related automated systems within the OHCD during the fiscal year. COMPLETED. Installed hardware and software upgrades. Installed Housing Pro for the Existing Housing Division. Installed upgrade to the OHCD's tape backup system and upgraded OHCD's servers to utilize virtual technology. Community Development Division Development Branch 1. Construct one (1) emergency housing program for homeless singles (West Hawaii Emergency Housing Program Facility). Completed site development (Phase I) and vertical design (Phase II). Procured and awarded vertical development contract, with construction at 60% completion (Kailua- Kona). 2. Complete environmental, design and construction for one (1) transitional /permanent rental housing program for families (Kaloko Housing Program). Completed and received approval of federal and state environmental assessment. Procured and awarded design contract, with design at 98% completion. Obtained Council approval of boundary amendment and zoning entitlements. Procured and awarded site and vertical development contracts (Kailua- Kona). 3. Provide technical assistance to two (2) government or private sector housing projects. COMPLETED. Facilitated submittal of 49 general excise tax exemption certifications for three (3) eligible affordable housing projects: Hawaii Island Community Development Corporation (HICDC) — Mohouli Senior Neighborhood (Hilo) and Knmakua — Phase I (Hawi), and Steadfast Housing Development Corporation — Group Home 12 (Kailua- Kona). Final Status Report on Program Objectives for FY 2009 -10 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Community Development Division (continued) 4. Provide construction management oversight to three (3) assigned projects. COMPLETED. Provided construction management assistance to five (5) CDBG- funded accessibility improvement projects: Hawaiian Beaches Park (Pahoa); Spencer Beach Park (Kawaihae); Mountain View Park (Mountain View); Papa`ikou Gym and Park Papa`ikou); Lincoln Park Tennis Courts (Hilo). Planning Branch 1. Implement Hawaii County Code, Chapter 11, for five (5) housing developments. Executed one (1) affordable housing credits transfer agreement (Ka`a). Negotiating three (3) affordable housing agreements (Kailua -Kona, Waikoloa). 2. Administer two (2) Fair Housing trainings for the general public. COMPLETED. Conducted two (2) trainings for April 2010 (Hilo, Kailua- Kona). 3. Administer two (2) Fair Housing trainings for persons with language barriers. Conducted one (1) Fair Housing training for a Marshallese audience. 4. Encourage four (4) new individual landlords attend Fair Housing training. COMPLETED. Conducted training for 24 new landlords for April 2010 trainings, of which 11 are owners of four (4) units or less (Hilo, Kailua- Kona). 5. Encourage 100 visits to the County Fair Housing website link. COMPLETED. Secured 1,000 visits to the County Fair Housing website link. 6. Provide technical assistance to three (3) community stakeholder groups. COMPLETED. Provided technical assistance to nine (9) community stakeholder groups: State Continuum of Care (statewide), Bridging the Gap Continuum of Care (statewide), Community Alliance Partners (islandwide), Envision Downtown Hilo 2025 Lead Solution Partners (Hilo), Pahoa Weed and Seed (Pahoa), Mayor's Roundtable for Substance Abuse (islandwide), Going Home Consortium (islandwide), Neighborhood Place of Puna (Pahoa), and the Taskforce on Homelessness and Housing — Diocese of Honolulu (Pahoa). Final Status Report on Program Objectives for FY 2009 -10 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Community Development Division (continued) 7. Provide technical assistance to three (3) non - profit entities in grant applications. Provided technical assistance to two (2) non - profit entities in grant applications: Hawaii County Economic Opportunity Council (islandwide) and HICDC (islandwide). 8. Provide technical assistance to 12 persons requesting Fair housing information. COMPLETED. Provided technical assistance to 71 persons requesting housing information — of which 28 were related to Fair Housing issues (islandwide). Special Proiects Division (now a part of the Community Development Division) Kamakoa at Waikoloa Workforce Housing — Phase IA 1. Complete construction and sell 90 for -sale units in Phase IA. Completed site work for first phase. Engaged consultants to complete design and engineering for initial phase of units and park site. Construction of park site in progress. 2. Complete construction and lease 118 rental units in Phase IA. Rental units will no longer be constructed in the first phase. Existing Housing Division Family Self Sufficiency Branch Family Self Sufficiency Program 1. Increase the number of participants in the Section 8 Family Self- Sufficiency Program to 125 by June 30, 2010. Provided case management services to sixty -six (66) participants in the Section 8 Family Self - Sufficiency Program. The Existing Housing Division (EHD) continues to hold monthly informational meetings in Hilo and Kona. Final Status Report on Program Objectives for FY 2009 -10 4 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Existing Housing Division (continued) Section 8 Homeownership Option Program 1. Complete two (2) Section 8 Homeownership Option Program transactions with an eligible program participant. Continuing to work with eligible program participants. The EHD continues to hold monthly informational meetings in Hilo and Kona. Housing Program Branch American Dream Down Payment Initiative 1. Complete two (2) American Dream Down Payment Initiative (ADDI) transactions with eligible individuals. Provided down payment assistance to one (1) eligible first -time homebuyer. 2. Apply for funding to maintain current level of funding. The EHD submitted two grant applications for federal funding. The EHD was awarded $570,000.00 in federal funds. Home Repair Programs 1. Complete the rehabilitation of 20 existing housing units owned by low and moderate income person(s) through the Residential Emergency Repair Program (RERP) and the Native American Housing and Self- Determination Act ( NAHASDA) Rehabilitation Loan Programs. As of June 30, 2010, completed nine (9) rehabilitation projects. 2. Continue to promote the RERP and NAHASDA Programs by meeting with community groups and property owners at least annually. COMPLETED. Continuing to meet with community groups to promote program benefits. 3. Apply for funding to maintain current level of funding and to implement special rehabilitation loan programs. COMPLETED. Grant application submitted to CDBG Program on January 7, 2010. $ 225,000.00 was awarded from the 2010 CDBG Program. Final Status Report on Program Objectives for FY 2009 -10 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Rental Assistance Branch Housing Choice Voucher (Section 8) Program 1. Maintain a 99% utilization rate of HUD provided funding for the Housing Choice Voucher (Section 8) Program. COMPLETED. The EHD expended 98% of HUD program allocation for the Housing Choice Voucher (Section 8) Program. 2. Continue to improve the image of the Section 8 Programs by emphasizing adherence to the program's guidelines and by meeting with community groups and property owners at least quarterly. COMPLETED. As of June 30, 2010, the EHD completed twelve (12) in- service training for community groups and service providers. 3. Apply for additional HUD funding. COMPLETED. The EHD will continue to monitor the HUD website for funding opportunities. HOME Tenant Based Rental Assistance Program 1. Maintain 90% utilization rate of funding for Tenant Based Rental Assistance Program. COMPLETED. As of June 30, 2010, the EHD expended 99% of the funding provided for the Tenant -Based Rental Assistance Program. 2. Promote the Tenant Based Rental Assistance Program by meeting with community groups and social service providers at least quarterly. COMPLETED. The EHD continues to meet with community groups and social service providers at least quarterly. 3. Apply for additional program funding. COMPLETED. Grant application was submitted on January 7, 2010. $ 500,000 was awarded from the 2010 HOME Program. Final Status Report on Program Objectives for FY 2009 -10 6 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Existing Housing Division (continued) Support Service Branch 1. Provides staff support services to various branches in the Division. COMPLETED. Support staff continues to provide on -going clerical and inspection support to all branches of the EHD. 2. Conducts Housing Quality Standards inspections. COMPLETED. As of June 30, 2010, met all HUD inspection goals and requirements. 3. Monitors the management contracts for Kula'imano Elderly Housing and O'uli Ekahi Housing Projects to ensure fiscal responsibility and integrity. COMPLETED. The EHD continues to monitor the existing management contracts for the Projects. Grants Management Division Grants Administration Branch Community Development Block Grant (CDBG) 1. Solicit proposals from eligible entities for the 2010 CDBG program by January 2010. COMPLETED. Held public hearings in October 2009. Application packets were available in October and were due to the OHCD on January 7, 2010. 2. Prepare the annual Consolidated Action Plan and submit the Plan to HUD by May 15, 2010. COMPLETED. Submitted to HUD on May 15, 2010. 3. Prepare the July 1, 2010 to June 30, 2014 Consolidated Plan by October 2009. COMPLETED. CP was approved by HCHA on December 15, 2009 and was available to the public from December 28, 2009 to January 4, 2010. The CP was submitted to HUD on January 4, 2010. HUD approved the CP on January 29, 2010. Final Status Report on Program Objectives for FY 2009 -10 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Grants Management Division (continued) 4. Fund, monitor, complete, and/or close CDBG projects in accordance with program regulations. ONGOING. The OHCD is monitoring 19 CDBG funded projects. By April 2010 the balance of CDBG funds in the federal treasury must be less than one and a half times the yearly grant amount. COMPLETED. The ratio as of April 2010 was 1.16. 6. Complete the reporting, monitoring, and audit requirements of CDBG program by December 2009 for fiscal year ending June 2009. COMPLETED. The annual CDBG report was submitted to HUD in September 2009. Single audit report was completed with no findings. I COWWW I PJ Solicit project proposals from eligible entities for the 2010 HOME and ADDI program by January 2010. COMPLETED. Held public hearings in October 2009. Proposal packets were available in October and due to the OHCD on January 7, 2010. Received 4 HOME proposals. 2. Prepare the Program Description and submit the Description to the Hawai'i Housing Finance and Development Corporation ( HHFDC) by May 15, 2010. COMPLETED. Submitted to HHFDC on June 15, 2010. 3. Fund, administer, complete and/or close out HOME and ADDI projects in accordance with program regulations. ONGOING. Currently monitoring 12 HOME funded housing projects. 4. Complete the reporting, monitoring, and audit requirements of HOME and ADDI program by December 2009 for fiscal year ending June 2009. COMPLETED. The HOME report was submitted to the State in September 2009. Single audit report was completed with no findings. Final Status Report on Program Objectives for FY 2009 -10 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Grants Manazement Division (continued) Other Grants 1. Apply for other grant programs which will complement or enhance program objectives. COMPLETED. Submitted an application for $475,000 of Economic Development Initiative - Special Project (EDI) funds from HUD for the Kaloko Transitional Housing Project. Grant Agreement was executed by June 28, 2010. 2. Fund, administer, complete and/or close out other grant projects in accordance with program regulations. Other grants include but are not limited to HPG, SPG, CFDA Grants. ONGOING. Currently monitoring 8 other grants. Workforce Development Branch Workforce Investment Act (WIA) 1. Prepare the 2010 Annual Plan and submit the Plan to DLIR by April 2010. COMPLETED. Annual Plan was submitted on June 3, 2010 shortly after funding allocations for 2010 are issued by the State. 2. Monitor the Adult, Dislocated Worker, and Youth Programs by June 2010. COMPLETED. Adult and Dislocated Worker Programs were monitored in January 2010. Youth Programs were monitored December 2009. 3. Provide services to: 90 adults who are 18 years of age and older and meet the income requirement. 65 dislocated workers who have recently been laid off due to shut down of business and who have been given notice of layoff. 124 in- school youth (ages 14 -18) and out -of- school youth (ages 14 -21) who are considered disadvantaged with at least one (1) of the WIA program barriers. COMPLETED. Served 181 Adults and 140 Dislocated Workers as of June 30, 2010. Served 135 In School and Out of School Youth as of June 30, 2010. Final Status Report on Program Objectives for FY 2009 -10 9 HOUSING OFFICE OF HOUSING & COMMUNITY DEVELOPMENT Grants Management Division (continued) 4. Plan and implement the One -Stop Center operations in Hawai'i County by June 2010. COMPLETED. Current Memorandums of Understanding (MOD's) terminate June 30, 2010. Staff executed new 2 year MOUs for period July 1, 2010 — June 30, 2012. Big Island Workplace Connection (One -Stop Group) meets monthly. 5. Coordinate and provide support to the Hawaii County Workforce Investment Board, Hawaii County Youth Council and its subcommittees by June 2010. COMPLETED. Coordinated and provided support to the Hawaii Workforce Investment Board (WIB). WIB meetings were held quarterly, Hawaii County Youth Council meetings held monthly, and Sub - committee meetings held periodically. 6. Solicit proposals for interested vendors and renewing existing providers for the Eligible Training Providers (ETP) list in FY 2009 -2010. COMPLETED. In compliance with the ETP guidance issued by the State, the ETP list has been approved for the program year 2009 -2010 and distributed to service providers. Final Status Report on Program Objectives for FY 2009 -10 10 32 GEOTHE---l-',,RMAL A SSS �T FU N D PLANNING w. ..... ..._._ GEOTHERMAL ASSET FUND 1. The Geothermal Asset Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. Objective achieved. No expenditures were process on this account. Six Month Progress Report on Program Objectives for FY 2010 -11 PLANNING GEOTHERMAL ASSET FUND 1. The Geothermal Asset Fund shall be administered in an efficient and responsible manner complying with all applicable ordinances and rules. Objective achieved. No expenditures were process on this account. Final Status Report on Program Objectives for FY 2009 -10