HomeMy WebLinkAboutCOM 0604.001 2010-2012 JMtrosq�,
v°•' �,'�, •. Nancy E.Crawford
William P.Kenoi „ L e
,� � Director
Mayor � �•;t. '//i r
• _ Deanna S. Sako
•f•4 ,+;•�. Deputy Director
County of Hawaii
Finance Department
25 Aupuni Street, Suite 2103 • Hilo,Hawaii 96720
(808)961-8234 • Fax(808)961-8569
March 1, 2012
Dominic Yagong, Council Chair and
Members of the Hawaii County Council
Hawaii County Council
25 Aupuni Street
Hilo, Hawaii 96720
Re: Progress and Status Reports
The budget and program reviews for the County of Hawaii's Departments and Agencies
will begin on April 11, 2012. I am enclosing a booklet containing the reports entitled, Six
Month Progress Report on Program Objectives for FY 2011-12 and Final Status Report
on Program Objectives for FY 2010-11. These reports provide information to the
members of the County Council so they may evaluate our program accomplishments for
the first 6 months of the current fiscal year and for the last fiscal year 2010-11.
Should you have any questions or need more information, please don't hesitate to call
Gary:Tom, Budget Administrator at 961-8259. Thank you very much.
Akret
Nancy Crawford
Director of Finance
APPROVED:
William P. Kenoi
Mayor
Enc.
(Note: The Report entitled, "Six Month Progress Report on Program
Objectives for FY 2011-12 and Final Status Report on Program �, �
Objectives for FY 2010-11," is on file in the Office of the Comm. No.
County Clerk.) Hawaii County is an Equal Opportunity Provider and Employer Ref. To: P
Ref. Date ;LIAR 0 1 2012
COUNTY OF H
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Departmental & Agencies'
SIX MONTH PROGRESS REPORT ON
PROGRAM OBJECTIVES FOR FY 2011-12
and
FINAL STATUS REPORT ON
PROGRAM OBJECTIVES FOR FY 2010-11
Table of Contents
Within each of the following departmental, agency, or fund section, contains the:
• Six Month Progress Report on Program Objectives for FY 2011-12 (white pages)
• Final Status Report on Program Objectives for FY 2010-11 (yellow pages)
1. Aging
2. Civil Defense Agency
3. Corporation Counsel
4. County Council + County Clerk + Legislative Auditor
5. County Physicians
6. Elderly Activities
7. Environmental Management
8. Finance
9. Fire
10. Human Resources
11. Information Technology
12. Liquor Control
13. Management
14. Mass Transit Agency
15. Miscellaneous Accounts
16. Parks & Recreation
17. Planning
18. Police
19. Prosecuting Attorney
20. Public Works
21. Research and Development
22. Highway Fund
23. Sewer Fund
24. Cemetery Fund
25. Bikeway Fund
26. Beautification Fund
27. Vehicle Disposal Fund
28. Solid Waste Fund
29. Golf Course Fund
30. Geothermal Relocation & Community Benefits Fund
31. Housing Fund
32. Geothermal Asset Fund
1
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Non-Contracted Services
1. Aging and Disability Resource Center Development Project
Provide older adults and caregivers information and assistance services.
a. Provide quarterly activities marketing ADRC services using community
presentations and resource fairs, and other media.
The Aging and Disability Resource Center participated in community fairs in
East and North Hawaii: Waikoloa Health and Literacy Fair,Hawaii i
Community College/University of Hawaii at Hilo (HCC/UHH) Human
Resource Fair,North Hawaii Education Resource Center Fair(Honoka`a),
Hamakua Resource Center grand opening, Mayor's Health Fest (East
Hawai i), Life Care Center Early Signs Health Fair, and the Mayor's
Healthcare Conference. Presentations to Community Groups included:
Policy Advisory Board on Elder Affairs (PABEA) Hawaii members and Sen.
Chun-Oakland, Prostate Cancer Support Group, Hawaii Community
College (HCC) Human Resources Class, Hawaii Government Employees
Association (HGEA) Retirees, Puna Rotary Club, Hawaii Island Rural
Health Association, Care Givers Conference, Faith Based Organization Re-
Enty Summit, and the AARP Long Term Care in Hawaii community
meeting. Brief Aging and Disability Resource Center articles were submitted
monthly to the Silver Bulletin,Hawaii County Office of Aging's monthly
newsletter.
b. Collaborate with tenant agencies and community partners to provide quarterly in-
service trainings for ADRC tenant staff.
Ongoing monthly training opportunities are available to tenants and
community partners: Interdisciplinary Team presentations on provider
services and other community resources, Sage PLUS volunteers training on
Medicare and Social Security,Alzheimer's Association community
presentations on dementia, care giving, adapting, legal and other care giving
issues. Available webinar sessions were additionally provided for tenants:
AARP Driver Safety,Data Sharing,Medicare Part D, and an Alzheimer's
Association series on dementia.
Six Month Progress Report on Program Objectives for FY2011-12 1
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c. Provide HCOA staff access to training for AIRS certification. One hundred
percent of HCOA ADRC intake staff will be AIRS certified.
Alliance of Information and Referral Systems (AIRS) certification training
will start Jan. 11,2012. The target for a Hilo certification test date is April
25,2012. HCOA's Aging and Disability Resource Specialist is AIRS
certified. The Aging and Disability Resource Center Coordinator, the only
other present intake staff,is scheduled for certification testing. Additionally,
clerical support staff that answer agency telephones will participate in the
AIRS trainings sessions.
d. Develop a Memorandum of Agreement with at least one acute hospital facility to
streamline ADRC referrals and service access for eligible individuals.
The Hospital Discharge Planning grant implementation was again delayed
related to Care Transition Intervention (CTI) training. Training on this
model is projected for March 2012. A Memorandum of Agreement will be
developed with Hilo Medical Center as the requirements of this model are
clarified.
e. Implement SAMS/IR as the data and_tracking software for all I&A contacts with
the ADRC.
The Social Administration Management System/Information & Referral
(SAMS/I&R) data and tracking software are fully implemented. Hawaii
County Office of Aging transitioned to an updated web based version of
SAMS/I&R in November 2011.
2. Caregiver Support: National Family Caregiver Support Program
a. Develop and maintain information and outreach displays and presentations about
the availability of support services in the community through public education in
group settings (health fairs, community service fairs, or community organization
meetings).
• A minimum of one presentation will be given annually in each of nine
districts island-wide.
• HCOA will participate in at least two health and/or resource fairs, one in East
Hawaii and one in West Hawaii.
Six Month Progress Report on Program Objectives for FY2011-12 2
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During the first six months of FY12, HCOA coordinated 2 caregiver
conferences through the National Family Caregiver Support Program,
"Caring for Family, Caring for Yourself"in Kona and "Share the Care"in
Hilo. Each conference included keynote speakers, breakout presentations,
and resource fairs which provided information on resources, programs, and
services available for caregivers in Hawaii County. Presentation topics
included: challenges of long-term care,protecting Medicare and Social
Security, legal issues of caregiving,fall prevention, dementia and Alzheimer's
disease, family dynamics in caregiving, emotional aspects of caregiving, brain
health and research, fall prevention through Tai Chi, services for aging at
home, talk story with the AARP National President, caregiver training and
in-home tips,Medicare updates, and one-to-one Medicare enrollment
assistance. The Hilo conference was held in collaboration with AARP,
Project Dana, Hospice of Hilo,Alzheimer's Association, and the Honpa
Hongwanji Hilo Betsuin Sanga Hall. The Kona conference was coordinated
in partnership with AARP, the Executive Office on Aging SagePLUS
program,the Department of Health,Alzheimer's Association, University of
Hawaii Elderlaw Program, and Life Care Center of Kona. Attendance
reached over 450 for the conferences with 300 participants in Hilo and 160 in
Kona. The National Family Caregiver Support Program supported a
Caregiver Training Workshop for family caregivers at the Life Care Center
of Kona for 15 caregivers. Topics included: vitals, skin integrity, pain
management, bathing tips, range of motion exercises, changing linens with
care recipient in the bed, nutrition, hydration, quality of life, levels of
activities, partnering with your doctor, dementia warning signs, aging
process, community resources,Advanced Health Care Directives, body
mechanics,transfers, and in-home safety.
b. Provide access to all districts of the island, trained individuals to assess caregiver
needs, provide information and assistance that link caregivers to needed services
and provide follow-up on an as-needed basis.
• At least 80% of requests for information and/or services will have immediate
(within 7 days) contact with an assessor to begin the assessment process and
identify caregiver needs.
Six Month Progress Report on Program Objectives for FY2011-12 3
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The HCOA contracted with the non-profit organization, Services for Seniors,
Inc.,through the National Family Caregiver Support Program to provide
access and supplemental services for family caregivers. Caregiver
assessments and care coordination services assist caregivers in obtaining
access to Home and Community—Based Services which allow the family to
remain in the home thus avoiding costly institutionalization. Access services
include care coordination and Supplemental services include caregiver
assessments. FY12 year to date services provided include: 402 units of access
services to 79 family caregivers and 35 caregiver assessments for 35 family
caregivers. An annual survey to collect caregiver satisfaction data will be
completed by September 30, 2012.
c. Provide respite, support group, and counseling services for caregivers based on
needs identified through the Montgomery-Borgatta Burden Scale screening tool.
Respite services will include adult day care, personal care, and homemaker
services.
• At least 80% of caregivers with needs identified will receive respite, support
group, or counseling services.
The HCOA contracted with 13 service providers through the National
Family Caregiver Support Program to provide Home and Community—
Based Services which include: respite care, counseling, and supplemental
services. FY12 year-to-date services provided include: 2 family counseling
sessions, 1,128 units of respite care for 46 family caregivers, and 80 units of
supplemental services to 38 caregivers. An annual survey to collect caregiver
satisfaction data will be completed by September 30,2012.
3. Community Planning and Development—Partnerships
Healthy Aging Initiative
a. Increase by 20%the number of chronic disease self management workshops
offered in Hawai`i County. The 20% increase would be based on the number of
workshops completed for the fiscal year ending June 2010. The intent is to
embed a health related evidence-based program in Hawai`i County.
For the FY ending June 2010, 10 self management workshops were
completed. For the first 6 months of FY 2012, 3 chronic disease self
management workshops were completed serving 21 individuals. The
workshops were conducted in Waimea, Na`alehu, and Hamakua. During the
same period, two Lay Leader trainings were conducted; graduating 13 new
Lay Leaders certified in Chronic Disease Self Management. The trainings
were conducted in Hilo and Kona. Building capacity by offering Lay Leader
trainings is so important for program sustainability.
Six Month Progress Report on Program Objectives for FY2011-12 4
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b. Support and coordinate an evidence-based community program where at least
75%of participants surveyed will indicate that the evidence-based community
program improved or maintained their health status.
As part of the chronic disease self management program, each participant
completes a follow-up survey 6 months after each workshop to check on the
health status of the participants. For the first 6 months of FY 2012,3
workshops held their 6 month reunions; 27 participants completed the
follow-up survey. All indicated improvement or maintenance of their health
status. Examples of specific indicators were self-rated health, health distress,
and such symptoms as fatigue, shortness of breath, and pain. Additional
data was also collected including self-management behaviors, self-efficacy,
and health care utilization, to name a few. An added bonus was that 3
participants experienced such a positive change in their lives,they continued
on to become Lay Leaders.
4. Education/Training
Support and coordinate a minimum of two (2) workshops and/or educational seminars
for Aging and Disability Resource Center(ADRC) clients and/or service providers
that reflect identified needs of clients and providers.
Workshops, classes and presentations completed July 1,2011-December 31,2011
➢ July 2011 Area Plan on Aging Public Hearing—ADRC
➢ July 2011 Area Plan on Aging Public Hearing—WHCC
➢ July 2011 ADRC Overview—Hamakua Resource Center grand opening
➢ August 2011 Big Island Long Term Care Resources—Mayor's Healthcare
Conference
➢ August 2011 ADRC Overview—Puna Kiwanis
➢ August 2011 HCOA Contractors Meeting—ADRC
➢ August 2011 Living with Alzheimer's/Dementia 3 part Series—ADRC
➢ September 2011 ADRC Overview—HGEA Retirees
➢ October 2011 ADRC Overview—Hawai`i Community College Human
Resource Class
➢ October 2011 Get the Facts about Long Term Care—AARP Conference at
the Hilo Hawaiian
➢ October 2011 Medicare Part D Webinar—ADRC
➢ November 2011 ADRC Overview—Prostate Support Group
➢ November 2011 AARP/AAA CarFit Clinic—ADRC
➢ November 2011 Living with Alzheimer's/Dementia 3 part Series—ADRC
➢ December 2011 Better Choices, Better Health—Kona Cabinet Meeting
Six Month Progress Report on Program Objectives for FY2011-12 5
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➢ December 2011 ADRC Overview Hawaiian Style—Hawai`i Island Rural
Health Association Workshop at the ADRC
➢ December 2011 ADRC Overview—Senator Chun-Oakland and Hawaii
PABEA members
➢ December 2011 AARP WebEx Driver Safety training—ADRC
5. Home Modification
Enable older adults to live safely within their own homes, reducing caregiver stress
and reducing falls in the home by correcting safety deficits.
• At least 75% of the clients served will report that the home modification items
allowed them to remain in the home by increasing safety,reducing caregiver
stress, and reducing falls in the home.
During the period from 07/01/11 to 12/31/11,the Home Modification Program
provided 248 units of home modification items to improve in-home safety for 90
frail and vulnerable adults. An annual client satisfaction survey will be
conducted in May,2012.
Services Contracted to Private/State Agencies
1. Kupuna Care Program
Case Management and Home and Community Based Services
Kupuna Care Program services include case management, adult day care,personal
care, home-delivered meals, heavy chore, homemaker, assisted transportation, and
Kupuna Care transportation.
a. Empower clients and/or caregivers through participation in service decision
making.
At least 90% of clients and/or caregivers will participate in care/service plan
decision making.
b. Enable older adults to remain in their homes for as long as possible through the
provision of home and community-based services, thus preventing and/or
delaying the need for institutional care.
At least 70% of clients will remain in the home after three months of Kupuna
Care home and community-based services.
Six Month Progress Report on Program Objectives for FY2011-12 6
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The HCOA contracted with 13 service providers through the Kupuna Care
Program to provide Case Management and Home and Community—Based
Services which include: personal care, homemaker, adult day care, assisted
transportation, and heavy chore services. FY12 year-to-date services
provided include: 3,281 units of Case Management for 366 clients and 8,545
units of Home and Community-Based Services to 182 frail and vulnerable
adults. Kupuna Care Program Home and Community-Based Services
provided include: 1,720 hours of Adult Day Care for 15 individuals, 510 trips
of Assisted Transportation to 20 individuals, 43 hours of Heavy Chore to 3
individuals, 1,672 hours of Homemaker services to 61 individuals, and 4,600
hours of Personal Care services for 110 clients. An annual survey to collect
Kupuna Care Program participants client satisfaction data and outcome
measures will be completed by June 30,2012.
2. Legal Services
On an annual basis, at least 85%of older adults who request information about legal
advice, counseling, and representation will be linked to legal resources and at least
70% of the older adults serviced and surveyed during the year will improve their
knowledge of entitlement programs, the legal process, and/or individual rights.
183 of the total goal of 260 older adults to receive legal assistance in fiscal year
2012 were served with 1,071.45 hours of service as of December 31,2011. The
annual survey of a random sample of older individuals served under the Legal
Aid Society of Hawai`i's Senior Citizen Program will be completed by June 30,
2012.
3. Public Education
Offer the general public a monthly publication called the Silver Bulletin which
provides information about services and benefits available to older individuals and
their caregivers where at least 75% of clients served during the year will report
satisfaction with the information content, quality and relevance of the newsletter as
well as usefulness of the newsletter regarding benefits and programs around Hawai`i
County.
2,100 of the total goal of 4,200 older adults to receive this publication were
served as of December 31,2011. The annual survey of a random sample of
Silver Bulletin readers designed to measure the satisfaction and usefulness of the
Silver Bulletin publication will be completed in May/June 2012.
Six Month Progress Report on Program Objectives for FY2011-12 7
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4. Transportation
Provide transportation service to congregate meals participants in order for them to
receive nutritious meals and participate in site activities that enhances physical and
social well-being.
a. The percentage of participants identified as non-nutritional risk at the
beginning of the program year shall be maintained at the same or higher levels
by the end of the program year.
b. The percentage of participants identified as high nutritional risk at the
beginning of the program year shall be maintained at the same or lower levels
by the end of the program year.
During the first six months of Fiscal Year 2011-12,229 unduplicated older
individuals were provided with transportation services to participate at a
congregate meal site. On the average, 168 older individuals received
transportation service every month. Approximately 90% of participants
completed a nutritional risk survey per month. In the same reporting period,
the average monthly proportion of participants who were identified as
nutritionally at-risk was 26%while 64% was the average monthly proportion of
participants who were identified as non-nutritionally at-risk.
The proportion of participants who were nutritionally at-risk in July 2011 (25%)
increased by 3 percent at the end December 2011 (28%). The proportion of
non-nutritionally at-risk stayed the same from July 1,2011 through December
31,2011. This year's service data clearly show that the nutritional status of
recipients of transportation services were maintained within the acceptable plus
or minus 10 variance points,which are the limits set by the State of Hawai`i's
Executive Office on Aging.
Contracts to the Elderly Activities Division,Department of Parks & Recreation.
Funds provided to the Elderly Activities Division are deposited directly to its respective
accounts. Elderly Activities Division provides the following contracted services and
reflects its own program objectives.
• Congregate Meals
• Training and Employment
• Home-Delivered Meals
• Nutrition Education
• Outreach
• Transportation
• Volunteer Services
Six Month Progress Report on Program Objectives for FY2011-12 8
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Non-Contracted Services
1. Aging and Disability Resource Center Development Project
Provide older adults and caregivers information and assistance services.
a. Provide quarterly activities marketing Aging and Disability Resource Center
services using community presentations and resource fairs, and other media.
Aging and Disability Resource Center educational display, informational
brochures and informal discussions were provided at the Puna Covenant
Church bazaar and the First Hawaiian Bank Prime Time Fair. Aging and
Disability Resource Center presentations for community groups included
Hilo Medical Center new nursing staff, Hawaii Community College Aging
class, University of Hawaii Family Community Education group, Project
Dana Eden at Home trainees, and a senior church group. Monthly Aging and
Disability Resource Center articles were submitted for the Silver Bulletin
newsletter highlighting ADRC activities and services. An article on Aging
and Disability Resource Center services was submitted for a local Hamakua
area periodical on suggestion by the Hamakua Partnerships in Eldercare
group.
b. Collaborate with tenant agencies and community partners to provide quarterly in-
service trainings for Aging and Disability Resource Center tenant staff
Monthly Interdisciplinary Team meetings at the Aging and Disability
Resource Center provided presentations by team service providers. Monthly
Sage PLUS training for volunteers on Medicare and Social Security is
available at the Aging and Disability Resource Center. Alzheimer's
Association presentations on dementia, care giving, adapting, legal and other
issues are available for tenants at after hours sessions. Dr. Rita Belle
Fernandez was sponsored by the Alzheimer's Association for an Aging and
Disability Resource Center presentation on "Update on Dementia". Aging
and Disability Resource Center tenants were invited to an Alliance of
Information and Referrals Systems webinar on Disaster Preparedness. Fire
preparedness and fire extinguisher use training was provided by the Hawaii
Fire Department.
c. Provide Hawai`i County Office of Aging and Coordinated Services for the
Elderly staff and access to training for Alliance of Information and Referral
Systems certification. One hundred percent of Hawai`i County Office of Aging's
Aging and Disability Resource Center staff, and 50% of Coordinated Services for
the Elderly Aging and Disability Resource Center based Information and
Assistance staff will be Alliance of Information and Referral Systems certified.
Final Status Report on Program Objectives for FY 2010-11 1
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Alliance of Information and Referral Systems certification of additional staff
has been deferred. A statewide system change planning coordinated through the
Executive Office on Aging is progressing in development and implementation of
a Hawaii Systems Change Initiative. Aging and Disability Resource Center
Aging and Disability Resource Specialist participates in the national Alliance of
Information and Referral Systems conference in preparation for certification for
staff. Participation in Alliance of Information and Referral Systems sponsored
Webinar sessions and projected review sessions with staff continue.
d. Implement a formalized protocol and resource materials for options counseling
for individuals, families and caregivers.
The state Executive Office on Aging was unsuccessful in its Options
Counseling grant application which would have provided a statewide model.
An Options Counseling model will be developed as part of the Hawaii
Systems Change Initiative implementation setting processes and standards;
part of a five year plan.
e. Develop a Memorandum of Agreement with at least one acute hospital facility to
streamline Aging and Disability Resource Center referrals and service access for
eligible individuals.
The statewide Hospital Discharge Planning grant workgroup selected the
Care Transition Intervention model. A state level decision to phase in
implementation delayed Hawaii County's start of this program; we will be
phased in early next fiscal year. A Memorandum of Agreement will be
developed with Hilo Medical Center which will describe the referral process
and services to be extended by the Aging and Disability Resource Center.
f. Fully implement Beacon IR tracking software for all I&A contacts with the Aging
and Disability Resource Center
The Social Administration Management System/Information and Referral
program is fully implemented as the data and tracking software. The Social
Administration Management System/Information and Referral program
incorporated the intake features of the Beacon Information and Referral
program with Hawaii County Office of Aging's database in the Social
Administration Management System program.
Final Status Report on Program Objectives for FY 2010-11 2
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2. Caregiver Support: National Family Caregiver Support Program
a. Develop and maintain information and outreach displays and presentations about
the availability of support services in the community through public education in
group settings (health fairs, community service fairs, or community organization
meetings). Participate in at least seven (7) outreach sessions in a variety of
settings. Attend at least one session in each district of the island.
Throughout Fiscal Year 2011, the Caregiver Support Program conducted 10
outreach sessions in which information was provided on resources,
programs, and services available for caregivers to five Senior Clubs, three
Inter-Disciplinary Team meetings, the Committee on Aging, and the Hawaii
Community Caregiver Network in six districts throughout the island.
b. Provide access to all districts of the island,trained individuals to assess caregiver
needs, provide information and assistance that link caregivers to needed services
and provide follow-up on an as-needed basis.
• At least 75% of caregivers surveyed will indicate that information and
services provided improved their ability to provide care and/or provided
needed respite.
The Hawaii County Office of Aging contracted with 12 service providers
through the Caregiver Support Program to provide caregiver Home and
Community—Based Services which include: access assistance, respite care,
counseling, and supplemental services. Fiscal Year 2011 services provided
include: 464 units of access services to 138 caregivers, 6 family counseling
sessions,2,262.75 units of respite care for 83 caregivers, and 67 units of
supplemental services including assisted transportation and home safety
items. 81% of clients receiving Family Caregiver Support Program services
reported that the services provided improved their ability to provide care in
the home and provided much needed respite.
c. Plan and implement three (3)training sessions or conferences relating to caregiver
concerns and issues each year. Provide trainers and events for larger audience
situations on topics of general interest.
• At least 70% of participants will be satisfied with the content, usefulness,
and effectiveness of the information covered at the training sessions.
• At least 70% of participants surveyed will indicate that the caregiver
training improved their care giving knowledge and skills.
Final Status Report on Program Objectives for FY 2010-11 3
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During Fiscal Year 2011,the Hawaii County Office of Aging contracted with
the Alzheimer's Association,Aloha Chapter,through the Caregiver Support
Program to provide educational presentations and training for caregivers
island wide. 18 community presentations have been completed through
June,2011. The Alzheimer's Association holds monthly caregiver support
group meetings at the Aging and Disability Resource Center in Hilo.
98% of participants surveyed reported they were very satisfied with the
content of caregiver workshops and trainings attended and that the
information given improved their ability to provide care in the home.
3. Community Planning and Development—Partnerships Healthy Aging Initiative
a. Increase by 20%the number of chronic disease self management workshops
offered in Hawai`i County. The 20% increase would be based on the number of
workshops completed for the fiscal year ending June 2009. The intent is to
embed a health related evidence-based program in Hawai`i County.
For the FY ending June 2009,6 chronic disease self management workshops
were completed. For FY 2010, 10 self management workshops were
completed for an increase of 67%. Of those workshops, 7 were chronic
disease self management workshops serving 61 elderly persons,2 were
arthritis self management workshops serving 18 persons and 1 was a diabetes
self management workshop serving 10 persons. The workshops were
conducted in Hilo, Na`alehu, Pahala, Kona, and Waimea.
b. Support and coordinate an evidence-based community program where at least
75% of participants surveyed will indicate that the evidence-based community
program improved or maintained their health status.
As part of the chronic disease self management program, each participant
completes a follow-up survey 6 months after each workshop to check on the
health status of the participants. In FY 2011, 87 participants completed the 6
month follow-up survey. All indicated improvement or maintenance of their
health status. Specific indicators were self-rated health, health distress,
symptoms (fatigue, shortness of breath, and pain), and social/role activity
limitations. The survey also collected data on self-management behaviors,
self-efficacy, and health care utilization and improvements were noted in
coping with symptoms, exercise behavior, communication with physicians,
self-efficacy, and number of physician visits.
Final Status Report on Program Objectives for FY 2010-11 4
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4. Education/Training
Support and coordinate a minimum of two (2)workshops and/or educational seminars
for Aging and Disability Resource Center(ADRC) clients and/or service providers
that reflect identified needs of clients and providers.
Workshops, classes and presentations completed July 1,2010-December 31,2010
➢ July 2010 ADRC Overview—Puna Covenant Church bazaar
➢ July 2010 ADRC Overview—American Red Cross
➢ August 2010 ADRC Overview—Family Community Education group
(University of Hawaii—Continuing Education)
➢ August 2010 ADRC Overview—Mayors Health Conference
➢ September 2010 Hawaii Island Rural Health Association presentation on
health and disabilities issues—ADRC
➢ September 2010 Update on Dementia—ADRC
➢ September 2010 ADRC Overview—Ka`u Rural Health Conference
➢ October 2010 ADRC Overview—First Hawaiian Bank Prime Time Fair
➢ November 2010 Medicare Improvement for Patients & Providers Act
(MIPPA) Training—ADRC
➢ November 2010 ADRC Overview—Hilo Medical Center nurses
➢ November 2010 ADRC Overview—Hawai`i Community College Aging Class
➢ November 2010 ADRC Overview—American Red Cross
➢ December 2010 Language Access Training—ADRC
➢ January 2011 ADRC Overview—Senior group
➢ January 2011 Disaster Preparedness—ADRC
➢ February 2011 Elder Abuse Awareness Conference—Nani Mau
➢ February 2011 ADRC Overview—Eden at Home Trainees
➢ March 2011 Elder Abuse Awareness Presentation—Holy Cross Church
Caregiver support group
➢ April 2011 Elder Abuse Awareness Presentation—Alu Like Nutrition
Program-Pahoa
➢
April 2011 Elder Abuse Awareness Presentation—Hawai`i County Police
Department for new recruits
➢ May 2011 Caregiver Workshop w/Frances Kakugawa—ADRC
➢ May 2011 Elder Abuse Awareness Presentation—Hawai`i County
Nutrition Program-Pahoa
➢ May 2011 Elder Abuse Awareness Presentation—Kulaimano Senior Club
➢ May 2011 Fire Extinguisher Training—ADRC
➢ May 2011 Elder Abuse Awareness Presentation—Alu Like Nutrition
Program-Hilo
➢ May 2011 Elder Abuse Awareness Presentation—Kea'au Nutrition Program
➢ May 2011 Elder Abuse Awareness Presentation—Kohala Nutrition program
Final Status Report on Program Objectives for FY 2010-11 5
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5. Home Modification
Enable participants to live safer within their own home and help to correct safety
deficits.
• At least 75%of the clients served will indicate that in-home safety items
and/or adaptations provided allowed them to remain in their homes by
correcting safety deficits.
• At least 75% of the clients served will indicate that the safety items provided
led to reduced falls in the home.
During Fiscal Year 2011, the Home Modification Program provided 382 units of
home modification items to improve in-home safety for 126 frail and vulnerable
adults. 97% of clients who received assistance through the Home Modification
program reported that they were satisfied with the home safety units provided,
the items decreased caregiver stress, corrected safety deficits, and reduced falls
in the home.
Services Contracted to Private/State Agencies
1. Kupuna Care Program
Case Management and Home and Community Based Services
Kupuna Care Program services include case management, adult day care,personal
care, home-delivered meals, heavy chore, homemaker, assisted transportation, and
Kupuna Care transportation.
Provide older adults with home and/or community-based services through the Kupuna
Care Program (KC).
• At least 75% of Kupuna Care Program clients will remain in their homes at
least three months.
• At least 75% of Kupuna Care Program clients surveyed will report their care
needs are being met by the program.
The Hawaii County Office of Aging contracted with 12 service providers through
the Kupuna Care Program to provide Case Management and Home and
Community—Based Services which include: case management, personal care,
homemaker, adult day care, assisted transportation, and heavy chore services.
Fiscal Year 2011 services provided include: 6,465.5 units of Case Management for
474 clients and 9,966 units of Home and Community-Based Services to 225 frail
and vulnerable adults. 81% of clients receiving Kupuna Care services reported
that there needs were met by the program and that they were able to remain in the
home for at least 3 months.
Final Status Report on Program Objectives for FY 2010-11 6
AGING
AGING
2. Legal Services
On an annual basis, at least 85% of older adults who request information about legal
advice, counseling, and representation will be linked to legal resources and at least
70% of the older adults serviced and surveyed during the year will improve their
knowledge of entitlement programs, the legal process, and/or individual rights.
369 older adults were served by the Legal Aid Society of Hawai`i's (LASH) Senior
Citizen Program (SCP) in fiscal year 2011. Throughout fiscal year 2011 the SCP gave
feedback questionnaires to clients at case closing. Of the eighty (80) people surveyed,
thirty six(36) or 45% of the surveys were returned. 97% of respondents said they
were "very satisfied"with the overall level of service. 100% were "very satisfied" or
"fairly satisfied"with the overall level of service. 97% of them felt they increased
their ability to make informed choices regarding the respective legal matter and felt
they increased their understanding regarding their legal issues. 98% of the 369
clients served in LASH's SCP in fiscal year 2011 either received assistance through
the SCP or were linked to other appropriate legal resources.
3. Public Education
Offer the general public a monthly publication called the Silver Bulletin which provides
information about services and benefits available to older individuals and their caregivers
where at least 75% of clients served during the year will report satisfaction with the
information content, quality and relevance of the newsletter as well as usefulness of the
newsletter regarding benefits and programs around Hawai`i County.
4,100+ older adults received this publication from July 1,2010 through June 30,2011.
Sixty five surveys were mailed out in May of 2011 to randomly selected readers of the
Silver Bulletin during fiscal year 2011. Nineteen (19) or 29% of the surveys were
returned. 95% of respondents indicated satisfaction with the publication with 68%
saying they were"very satisfied." 83% of respondents agreed the Silver Bulletin is
informative, beneficial, useful and relevant and 95% agreed that topics covered in the
Silver Bulletin help educate older individuals and the general public about aging
issues and services available to them.
4. Transportation
Provide transportation service to congregate meals participants in order for them to receive
nutritious meals and participate in site activities that enhances physical and social well-
being.
a. The percentage of participants identified as non-nutritional risk at the beginning of
the program year shall be maintained at the same or higher levels by the end of the
program year.
b. The percentage of participants identified as high nutritional risk at the beginning of
the program year shall be maintained at the same or lower levels by the end of the
program year.
Final Status Report on Program Objectives for FY 2010-11 7
AGING
AGING
During Program Year 2010-11,348 unduplicated older individuals were provided
with transportation services to participate at a congregate meal site. On the
average, 188 older individuals received transportation service every month.
Approximately eight out of ten (85%) of participants completed a nutritional risk
survey per month. In the same reporting period,the average monthly proportion of
participants who were identified as nutritionally at-risk was 23.7% while 62.4%was
the average monthly proportion of participants who were identified as non-
nutritionally at-risk.
% Participants' Nutritional Risk Status
by Month
80%
70%
60%50%
30%
20%
10%
0% Jul Aug Sep Oct Nov Dec Jan ; Feb Mar Apr May Jun
--dr--
at-risk 23% 24% 26%1 15% 13% 22% 25% 28% 25% 24% 30%129%
%not,at-risk 62% 60% 57%162% 62%,60% 68% 64% 68% 65% 60% 61%
As shown in the chart above,the proportion of participants who were nutritionally
at-risk in July 2010 (23%) increased by 6 percent at the end June 2011 (29%).
The proportion of non-nutritionally at-risk showed a slight decrease (1%) from July
1,2010 through June 30,2011. The noticeable drop in the proportion of non-
nutritionally at-risk participants in October and November is attributable to a
higher than average "no-response" rates in those months. This year's service data
clearly show that the nutritional status of recipients of transportation services were
maintained within the acceptable plus or minus 10 variance limits set by the State of
Hawai`i's Executive Office on Aging.
Final Status Report on Program Objectives for FY 2010-11 8
AGING
AGING
Contracts to the Elderly Activities Division,Department of Parks & Recreation.
Funds provided to the Elderly Activities Division are deposited directly to its respective
accounts. Elderly Activities Division provides the following contracted services and
reflects its own program objectives.
• Congregate Meals
• Training and Employment
• Home-Delivered Meals
• Nutrition Education
• Outreach
• Transportation
• Volunteer Services
Final Status Report on Program Objectives for FY 2010-11 9
2
CIVIL DEFENSE AGENCY
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
1. Continue the priority of working with all segments of the community in developing
emergency-response plans.
a. Work with the public sectors in hazard/risk awareness and response preparedness.
Continue to review and update Police, Public Works, Fire, and Parks Standard
Operating Guidelines (SOGs).
This will continue to be an ongoing project under continued review.
b. Continue to coordinate and participate in emergency preparedness exercises, drills
and training.
Ongoing, Civil Defense has participated in 5 exercises and drills between
July,2011 and December,2011
c. Continue to coordinate and participated in training for emergency response.
Ongoing, Civil Defense has participated in 7 preparedness events between
July,2011 and December, 2011.
2. Improve Civil Defense public notification systems.
a. Expand the use of the City Watch notification system for other Departments in the
County.
Ongoing,the departments of Fire, Public Works, and Water, and Safety are
using the City Watch system along with Civil Defense. Also,we have
coordinated notification of scheduled power outages with Hawai'i Electric
Light Company.
b. Install back-up generators for Commercial Radio Stations.
We have installed a generator at the Ka'u Community Radio.
c. Continue growth of the "Talisman"text messaging notification system.
Civil Defense was required to change text notification providers. But we
continue to explore additional ways to contact the public.
d. Implement Civil Defense message and emergency road closure hotlines.
Civil Defense continues to explore additional methods for public notification
with the goal of reaching a broader audience and providing information
faster.
Six Month Progress Report on Program Objectives for FY 2011-12 1
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
3. Develop electronic systems for more efficient communication with State Civil
Defense, other emergency management partners, and County Departments.
a. Initiate the use of Microsoft SharePoint as a common platform for electronic
document collaboration
We are experiencing some growing pains with the use of Sharepoint and are
working with State Civil Defense to develop procedures for its use.
4. Continue to work with Department of Education,American Red Cross and State Civil
Defense regarding new facilities being designated as emergency shelters, and
proposed facility upgrades to expand our shelter program.
We have been working with DPW on the design phase of the new Ka'u
gym/shelter.
5. Continue to administer the Department of Homeland Security Grant Program for the
County of Hawai'i administered by the State Civil Defense Agency.
a. Using Homeland Security funds assist the Hawai'i State Dept. of Health (DOH)
develop a pandemic awareness program, develop and execute pandemic related
training, and improve DOH's on-island laboratory facilities.
Ongoing, however State Health Department has discontinued efforts to
improve their on-island laboratory facilities due to personnel shortages.
6. Continue to review and update tsunami evacuation maps, and provide updates to
appropriate departments and agencies on an annual basis.
Ongoing, no revisions to the tsunami evacuation maps are needed at this time.
7. Upgrade and repair existing sirens, and install new sirens in accordance with State
Civil Defense CIP Funding plan and through private subdivision developers.
Ongoing. A formal agreement with the State Department of Accounting and
General Services for access to sirens on County property passed Council on
October 20,2010 (res. 403.-10) and the final memorandum of agreement has
been signed for the installation of 11 new and upgrade of 11 old sirens in Hawai'i
County.
Six Month Progress Report on Program Objectives for FY 2011-12 2
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
1. Continue the priority of working with all segments of the community in developing
emergency-response plans.
a. Work with the public sectors in hazard/risk awareness and response preparedness.
Continue to review and update Police, Public Works, Fire, and Parks Standard
Operating Guidelines (SOGs).
On-going,the Emergency Operating Plan,Hazard Mitigation, Hawai'i
County Pandemic Plan, Hawai'i County Continuity of Operations Plans and
other miscellaneous operations plans are under continual review.
b. Continue to coordinate and participate in emergency preparedness exercises, drills
and training.
Ongoing, HCCDA participated in 43 emergency preparedness events for
Fiscal Year 2011.
c. Continue to coordinate and participate in training for emergency response.
Ongoing, HCCDA participated in 5 emergency exercises for Fiscal Year 2011.
2. Improve Civil Defense public notification systems.
a. Expand the use of the City Watch notification system for other Departments in the
County.
Ongoing, currently,Fire, Public Works,Dept. of Water, and Safety utilize
the system along with Civil Defense. We have also assisted Hawai'i Electric
Light Company with notification of scheduled outages.
b. Install back-up generators for Commercial Radio Stations.
Ongoing, additional generators have been secured for New West
Broadcasting and Pacific Radio Group.
c. Implement"Talisman"text messaging notification system.
Civil Defense was required to change text notification providers. HCCDA
now utilizes "City Watch" for text message notifications.
d. Implement Civil Defense message and emergency road closure hotlines.
Anyone who calls Civil Defense after hours can listen to emergency or road
closure messages.
Final Status Report on Program Objectives for FY 2010-11 1
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
e. Implement an email emergency message notification subscription service.
Residents can register online at the County website or call the office.
3. Develop electronic systems for more efficient communication with State Civil
Defense and other emergency management partners.
a. Utilize"Web EOC" for direct electronic communication with State Civil Defense
during emergencies.
Ongoing,Hawai'i County Civil Defense uses the Dept. of Homeland
Security's on-line Virtual Joint Planning Office to collaborate with State
Civil Defense, Mau'i Civil Defense, Kaua'i Civil Defense, and the City and
County of Honolulu Dept. of Emergency Management on regional projects.
Web EOC is used routinely used during Emergency Operating Center
activations.
4. Continue to work with Department of Education, American Red Cross and State Civil
Defense regarding new facilities being designated as emergency shelters, and
proposed facility upgrades to expand our shelter program.
Ongoing,we have preplanned Hurricane and Tsunami shelters in coordination
with DOE, DOH,ARC, and the Humane Society; refinement and review are
currently underway.
5. Continue to administer the Department of Homeland Security Grant Program for the
County of Hawai'i administered by the State Civil Defense Agency.
a. Using Homeland Security funds assist the Hawai'i State Dept. of Health (DOH)
with disaster response by purchasing three full size pick-up trucks to tow and
transport disaster related supplies. Note that this program was initially intended to
upgrade HDOH laboratory capability. However, this program objective was
determined to be unsustainable due to high laboratory maintenance expenses.
Completed
6. Continue to review and update tsunami evacuation maps, and provide updates to
appropriate departments and agencies on an annual basis.
Ongoing, updated tsunami inundation maps from the University of Hawai'i and
State Civil Defense have been received. Maps have been shared with Planning
and Public Works. No changes to Hawai'i County evacuation zones are
required.
Final Status Report on Program Objectives for FY 2010-11 2
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
7. Upgrade and repair existing sirens, and install new sirens in accordance with State
Civil Defense CIP Funding plan and through private subdivision developers.
Ongoing. A formal agreement with the State Department of Accounting and
General Services for access to sirens on County property passed Council on
October 20,2010 (Resolution No. 403-10).
Final Status Report on Program Objectives for FY 2010-11 3
CORPORATION CO UNSEL
CORPORATION COUNSEL
LITIGATION DIVISION
1. Offer training opportunities to the litigation team, and provide them effective tools to
take cases to trial.
Not on target to meet objective.
The reduction in our training budget has meant we are not able to provide
continuing education and training opportunities for our litigation attorneys.
The most effective litigation training is the"NITA-style" or"learn by doing"
method of trial practice training. Without question, this is the most effective
method of learning trial skills. These are generally longer trainings (2-5 days)
and come at considerable cost, given the high intensity of training and low
faculty to student ratio. Budget reductions have meant we are not able to send
even one of our attorneys to this type of training.
Despite the budgetary limitations that prevented all of the litigators from
attending the above-described training opportunities as afforded to their
counterparts in the private sector,we did send two of the five litigators to some
live training courses outside of Hilo ("Management Skills for First Time
Supervisors" in Honolulu, "Communicating with Tact and Finesse for Managers
and Supervisors" in Honolulu, "How to Handle Conflict and Confrontation" in
Honolulu, and HSLEOA Conference in Waikoloa). We also managed to have
four out of the five litigators attend other training sessions in Hilo (such as,
"Attorney Conflicts of Interest in Hawaii" (HCBA), "OIP Sunshine Law
Seminar",Annual CAAP Conference), and participated in training
teleconferences,DVD and on-line seminars such as "Work Related Stress
Claims", HSBA (to maintain attorneys' licenses),Management Seminars, and
"EEO in Hawaii".
2. Continue to make litigation client friendly. The Litigation Division will contact all
major County departments to schedule meetings to discuss ongoing cases, the scope
of liability and methods to reduce the department's exposure to unnecessary risks.
On target to meet objective.
Six Month Progress Report on Program Objectives for FY 2011-12 1
CORPORATION COUNSEL
LITIGATION DIVISION
We've set up meetings to inform County Departments of all phases of litigation:
for the initial pleading(the complaint for or against the County),we inform and
discuss with the pertinent County workers the general theory of the case; for
discovery,we coordinate with County personnel, including the Directors, for
requests and responses to admissions, interrogatories and records, and we
prepare County employees for oral depositions; for motions practice,we inform
and discuss our understanding and arguments with the County employees; for
mediation, arbitration and trial preparation we review relevant documents and
discuss with the County employees their statements and/or testimonies to be
presented; for settlement negotiations,we involve all pertinent County personnel
in the decision making; and for appeals of judgments for or against the County,
we discuss with the pertinent County personnel. In addition,we contact our
County departments in all phases of litigation through phone, e-mails, and texts.
3. Responsibly monitor pending lawsuits by recommending settlement only when
quantifiable justifications exist.
On target to meet objective.
In one case, a Federal District Court Judge granted County's Motion to Dismiss.
In two cases, State Circuit Court Judges granted County's Motion to Dismiss
(which was appealed), and a Motion for Summary Judgment.
Two lawsuits were settled for a total of$145,000 which had a total settlement
demand of$512,717.18.
The County received 44 claims and closed 19 claims during the first six months
of the fiscal year with a total payout of$10,514.90; and there are two existing
claims with Personal Injury Payments being made. The County also recovered
$27,041.04 in monies due the County.
Six Month Progress Report on Program Objectives for FY 2011-12 2
CORPORATION COUNSEL
COUNSELING & DRAFTING DIVISION
1. Review of documents. The Division will review and approve legal documents
submitted by the various County departments and agencies promptly. This review
will include a thorough analysis of potential legal exposure and liabilities. To the
extent possible, 75% of legal documents shall be completed within 7 business days.
On target to meet objective.
634 document review requests were received. 96.10% of these documents were
completed within 7 business days.
2. Drafting documents and legislation. The Division will draft documents and
legislation at the request of its County clients in a prompt manner. To the extent
possible, 75% of requests shall be completed within 21 business days or less.
On target to meet objective.
79 documents drafted, resulting in 86.10% completion within 21 business days.
3. Written Request for a Legal Opinion. The Division will thoroughly research and
draft legal opinions for its County clients in a prompt manner. To the extent possible,
75% of requests shall be completed within 21 business days or less.
On target to meet objective.
177 legal opinions drafted, resulting in 86.40% completion within 21 business
days.
4. Miscellaneous Requests for Legal Assistance, including Long-term Projects. The
Division will respond to departmental and agency requests for legal service that may
not involve a formal written response or extensive legal research. These
miscellaneous requests may also include long-term projects, which are time-and
resource-consuming. For requests not requiring a formal written response or
extensive research, to the extent possible, 50% of all requests shall be completed
within 21 business days. For long-term projects, to the extent possible, requests shall
be completed within the time frame allocated for the project.
On target to meet objectives.
378 requests for review and comment received,with a completion rate of 74.60%
being completed within 21 business days. An additional 133 miscellaneous
requests for service were received with a completion rate of 57.00% within 21
business days.
Six Month Progress Report on Program Objectives for FY 2011-12 3
CORPORATION COUNSEL
COUNSELING & DRAFTING DIVISION
5. Training for County Officers and Employees, and Board and Commission
Members. The Division will conduct ongoing training for County officers and
employees, and substantive Boards and Commissions to prevent procedural and
substantive errors, including recall training as requested by our County clients.
On target to meet objectives.
The Division provided training in both Hilo and Kona on twelve different topics
during this reporting period. Of the 465 persons trained, 18 were either
Department Heads or Deputy Department Heads, 6 were members of various
boards and/or commissions, and the remaining 441 were County employees.
6. Development of a Risk Management System. The Division will continue to work
with their respective clients in risk management activities, in conjunction with the
County's risk manager.
On target to meet objectives.
This sustained program has each of the Counseling and Drafting Division
Deputies acting as both advisor and teacher. The Deputies continually work
with the client departments to reduce hazards and liabilities within the
department's or agency's projects.
Six Month Progress Report on Program Objectives for FY 2011-12 4
CORPORATION COUNSEL
_..BOARD OFm, wo.._
ETHICS
1. Review all petitions and requests for opinions in a prompt manner.
On target to meet objective.
Six Month Progress Report on Program Objectives for FY 2011-12 5
CORPORATION COUNSEL
COST OF GOVERNMENT
1. Examine and investigate the organizations and methods of operations of all County
departments, commissions, boards, offices and other instrumentalities of all branches
of the County government and determines and recommends changes, if any, by the
Charter-imposed deadline.
The Cost of Government Commission submitted its report for its 2010-2011
term on June 29,2011.. The Cost of Government Commission will not be
reconvened until one year after the beginning of the term of the Mayor,per
Hawaii County Charter Section 5-2.3.
Six Month Progress Report on Program Objectives for FY 2011-12 6
CORPORATION COUNSEL
LITIGATION DIVISION
1. Offer training opportunities to the litigation team, and provide them effective tools to
take cases to trial.
Not achieved. Due to County-imposed reductions in training budgets, our
litigators were not afforded the same training opportunities as their
counterparts in the private sector.
2. Continue to make litigation client friendly. The Litigation Division will contact all
major County departments to schedule meetings to discuss ongoing cases, the scope
of liability and methods to reduce the department's exposure to unnecessary risks.
Achieved. Attorneys complied with their obligation under the Hawaii Rules of
Professional Conduct in keeping their clients informed on the status of all active
cases.
3. Responsibly monitor pending lawsuits by recommending settlement only when
quantifiable justifications exist.
Achieved. The office settled eight major lawsuits for a total of$410,068.03. The
potential monetary liability exposure for these cases was over$5 million.
Five major cases were dismissed by court order (claims by two plaintiffs in these
cases were in excess of$5 million to "settle with the County"). In one case,the
parties stipulated to dismiss the complaint. In another case, the Hawaii
Intermediate Court of Appeals affirmed the trial court's finding and conclusions
granting the County's motion for summary judgment and dismissing the tort
claim against the County.
The County received 68 claims during the fiscal year, and paid out$45,154.28.
The County also recovered $10,658.03 in monies due the County during the
fiscal period.
Final Status Report on Program Objectives for FY 2010-11 1
CORPORATION COUNSEL
COUNSELING & DRAFTING DIVISION
1. Review of documents. The Division will review and approve legal documents
submitted by the various County departments and agencies promptly. This review
will include a thorough analysis of potential legal exposure and liabilities. To the
extent possible, 75% of legal documents shall be completed within 7 business days.
Achieved. 1,149 documents were received for review, and approximately 1,089
were reviewed within the target time for a 94.8% compliance rate.
2. Drafting documents and legislation. The Division will draft documents and
legislation at the request of its County clients in a prompt manner. To the extent
possible, 75% of requests shall be completed within 21 business days or less.
Not achieved. 83 requests for drafting were received, and approximately 56
were completed within the target time,for a 67.5% compliance rate.
3. Written Request for a Legal Opinion. The Division will thoroughly research and
draft legal opinions for its County clients in a prompt manner. To the extent possible,
75% of requests shall be completed within 21 business days or less.
Achieved. 245 requests for legal opinions were received, and approximately 206
were completed within the target time for a 84.1% compliance rate.
4. Miscellaneous Requests for Legal Assistance, including Long-term Projects. The
Division will respond to departmental and agency requests for legal service that may
not involve a formal written response or extensive legal research. These
miscellaneous requests may also include long-term projects, which are time-and
resource-consuming. For requests not requiring a formal written response or
extensive research,to the extent possible, 50% of all requests shall be completed
within 21 business days. For long-term projects, to the extent possible, requests shall
be completed within the time frame allocated for the project.
Achieved. Approximately 864 miscellaneous requests were received, and
approximately 631 were processed and completed within the target time, for a
73% compliance rate. Approximately 255 requests were received for work on
long-term projects.
Final Status Report on Program Objectives for FY 2010-11 2
•
CORPORATION COUNSEL
COUNSELING & DRAFTING DIVISION
5. Training for County Officers and Employees, and Board and Commission
Members. The Division will conduct ongoing training for County officers and
employees, and substantive Boards and Commissions to prevent procedural and
substantive errors, including recall training as requested by our County clients.
Achieved. The Division offered training in the Sunshine Law,the Uniform
Information Practices Act, Code of Ethics, procurement, contracting for
personal services and other areas. All sessions were offered in Hilo and Kona
6. Development of a Risk Management System. The Division will continue to work
with their respective clients in risk management activities, in conjunction with the
County's risk manager.
Achieved. Whenever a liability concern came to our attention,the Risk
Manager was informed for the initiation of an advisory or program, or to follow
up with a particular member of the public if a concern about liability was raised
directly with our office.
Final Status Report on Program Objectives for FY 2010-11 3
CORPORATION COUNSEL
BOARD OF ETHICS
1. Review all petitions and requests for opinions in a prompt manner.
Achieved. For Fiscal Year 2010-2011, the Board of Ethics considered, reviewed,
heard and/or rendered opinions on 16 petitions.
Final Status Report on Program Objectives for FY 2010-11 4
CORPORATION COUNSEL
COST OF GOVERNMENT
1. Examine and investigate the organizations and methods of operations of all County
departments, commissions, boards, offices and other instrumentalities of all branches
of the County government and determines and recommends changes, if any, by the
Charter-imposed deadline.
Achieved. The Cost of Government Commission completed its work and
submitted its report to the Mayor and Council as required by Charter.
Final Status Report on Program Objectives for FY 2010-11 5
4
COUNTY COUNCIL +
COUNTY CLERK +
LEGISLATIVE AUD ITO g
COUNTY COUNCIL,/CLERK
COUNCIL/CLERK
Clerk's Office-Council and Committee Services Sections
1. Fulfill legal notice requirements for all Council and Committee meetings, including
preparation of meeting agenda and posting and publication of meeting notices.
Objective being achieved.
2. Provide an accurate reflection of Council and Committee meetings and votes taken by
preparing synopsized or summary minutes of each meeting in accordance with law.
Objective not being achieved.
3. Prepare DVD copies of videotaped Council and Committee meetings as requested by
the public, departments, and elected officials.
Objective being achieved.
4. Provide copies and access to Council records and Clerk documents upon request by the
public, departments, and elected officials in a timely manner and as required by law.
Objective being achieved.
5. Provide ongoing support to the public with the retrieval of documents and information
from the Council's Record system available on the Clerk-Council web page.
Objective being achieved.
6. Assist the elected officials and the public to achieve meaningful and effective
participation in Council and Committee meetings.
Objective being achieved.
Support Service Division (Reprographics Division)
1. Process all documents submitted by departments for reproduction within two business days.
Objective being achieved. (Besides hard copies we are able to receive documents
through the computer, and by CD/DVD or jump drive. To date 1,589,278 B/W copies
and 132,024 color copies made.)
Six Month Progress Report on Program Objectives for FY 2011-12 1
COUNTY COUNCIL/CLERK
COUNCIL,/CLERK
2. Process all pieces of outgoing postal and interdepartmental mail delivered by
departments no later than 2:30 p.m. within the same business day.
Objective being achieved. (To date posted 173,501 pieces of mail)
3. Distribute incoming mail delivered to 25 Aupuni Street, Suite 1008, within two hours
from receipt.
Objective being achieved.
4. Assist departments in complying with USPS regulations.
Objective being achieved.
Legislative Research Branch
1. Prepare semi-annual supplements to the County Code for distribution within eight weeks
of receipt of final adopted ordinances; pursuant to Hawai`i County Code, section 2-153.
Objective being achieved.
2. Complete review of legislation initiated by a Council Member as to its proper form
within two weeks of receipt. Complex legislation may require a longer review period.
Objective being achieved.
3. Provide support to the administration, as requested and time permitting, with drafting,
analysis, and research services.
Objective being achieved.
4. Monitor Council and Committee meetings to provide research and advisory support
for decision-makers on proposed legislative initiatives.
Objective being achieved.
5. Prepare the annual report for the Council-Clerk's Office (in comprehensive and
highlight formats) within designated timelines.
Objective being achieved.
Six Month Progress Report on Program Objectives for FY 2011-12 2
COUNTY COUNCIL/CLERK
COUNCIL/CLERK
6. Update the Council-Clerk's website to include revisions to the Hawai`i County Code
in the interim between supplements, revisions to the Hawaii County Charter pursuant
to the 2010 General Election, Operating and CIP budgets for the upcoming fiscal
year, new or amended Council Rules of Procedure and Organization, and other
miscellaneous internet maintenance duties.
Objective being achieved.
Six Month Progress Report on Program Objectives for FY 2011-12 3
COUNTY COUNCIL/CLERK
ELECTIONS DIVISION
1. To update voter registration list using the NCOA list.
Objective will be achieved at a later date.
2. To update voter registration address directory with the Center Line addresses.
Objective being achieved.
3. To provide technical support to the County Reapportionment Commission.
Objective achieved.
4. To locate convenient and accessible polling places.
Objective will be achieved at a later date.
Six Month Progress Report on Program Objectives for FY 2011-12 4
LEGISLATIVE AUDITOR
u..... .n.. .x....r..v .a....,.� ,.o:..�. ,n�9., uu ... aua .. «..ur......, .n ..=...,. . ....�
LEGISLATIVE AUDITOR
1. To procure an independent certified public accountant to conduct an annual post-audit
of the County's financial transactions (Hawai`i County Charter §10-13).
Annual Financial Audit. Hawaii County Charter section 10-13 requires an
independent post-audit of the accounts and other evidences of financial
transactions of the County to be conducted at least once every year by a certified
public accountant or firm of certified public accountants, having no personal
interest, direct or indirect, in the fiscal affairs of the County.
Pursuant to this Charter requirement, the Legislative Auditor's Office
completed the procurement of external auditor Accuity LLP to conduct annual
financial audits for the four-year period FY2009-2010 through FY2012-2013. As
part of this contract,Accuity LLP has completed the following audit activities
and reports related to FY2010-2011:
• Audit of the Department of Water Supply's Financial Statement;
•
• Audit of the County's Comprehensive Annual Financial Report;
• Single Audit of Federal Financial Assistance Programs;
• Report for Landfill Financial Assurance; and
• A draft of the Office of Housing Section 8 Report.
2. To file an annual audit plan with the Council based on a County-wide risk assessment
of funds,programs, services, and operations of any County agency, executive agency,
or program, which is supported, in whole or in part, by County funds (Hawai`i
County Charter §3-18).
Updated County-wide Risk Assessment and Annual Audit Plan. The Legislative
Auditor's Office is currently designing an updated County-wide risk assessment
survey of County agencies and programs, in order to examine major County
functions and activities in greater detail and at different organizational levels, by
expanding its survey population and refining its risk assessment questionnaires.
In the meantime, our office is continuing and expanding upon performance
audit activities outlined in our FY2010-2011 audit plan, and has completed
development of a database to permit tracking, updating, and regular reporting
to the County Council of the implementation status of audit recommendations
by County agencies and programs.
Six Month Progress Report on Program Objectives for FY 2011-12 5
LEGISLATIVE AUDITOR
LEGISLATIVE AUDITOR
3. To conduct or cause to be conducted performance and/or financial audits of County
agencies,programs, and/or operations in accordance with the annual audit plan, or as
determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18).
P&R—Facilities Asset Management—Performance Audit. On July 20,2011,the
Legislative Auditor's Office completed a limited scope performance audit of the
Department of Parks and Recreation's Facilities Asset Management, and
presented its audit report to the Council's Finance Committee on August 2,
2011. Audit recommendations included implementing industry best practices
for comprehensive asset management including, but not limited to: (1) updated
facility inventories and condition assessments; (2) integrated plans to address
preventative maintenance as well as deferred maintenance,ADA rehabilitation,
and hazardous materials abatement; and (3) prioritized operations and
budgeting to meet critical repair needs, periodic maintenance activities, and
manpower and equipment requirements.
DEM—Billing/Collection of Sewer Fees—Performance Audit. On November 9,
2011,the Legislative Auditor's Office conducted an entrance conference with the
Department of Environmental Management to discuss a limited scope
performance audit of internal controls related to the Wastewater Division's
billing and collection of sewer fees. During the entrance conference,DEM
indicated that it was revising all policies and procedures related to its billing and
collection of wastewater as well as solid waste fees (current and delinquent).
Therefore, our office has postponed the audit to allow the Department time to
complete the process and implement its revised policies and procedures. We are
awaiting the Department's response as to timelines for implementation of a
strategic plan and revised policies and procedures.
Six Month Progress Report on Program Objectives for FY 2011-12 6
LEGISLATIVE AUDITOR
LEGISLATIVE AUDITOR
4. To conduct or cause to be conducted follow-up performance and/or financial reviews
of audited entities in accordance with the annual audit plan, or as determined
necessary by the Legislative Auditor(Hawai`i County Charter §3-18).
DPW—CIP Contract Supplements/Change Orders (2008)—Audit Follow-up.
On July 11,2011,the Department of Public Works transmitted to our office a
spreadsheet of contract supplements and change orders approved during the
period July 1,2009 through December 31,2010. To permit comparison of
contract supplements and change orders to the entire contract population, our
office requested a spreadsheet of all construction and professional services
contracts active during the same period. On December 8,2011, DPW provided
the requested data,which is being analyzed and will be independently
corroborated by our office with results transmitted in a report to the County
Council and the Mayor and filed with the County Clerk as a public record.
DWS—Cash Handling and Financial IT Systems (2010)—Audit Follow-up. On
December 1,2011, our office transmitted to the Department of Water Supply a
request for an update on its implementation of 2010 audit recommendations for
improving internal controls related to its cash handling and financial IT systems.
Upon receipt of a written response from DWS, our office will evaluate the
effectiveness of actions reported with results compiled in a report to the Council
and the Mayor and filed with the Clerk as a public record.
5. To conduct or cause to be conducted performance and/or financial audits of County
agencies,programs, and/or operations as may be requested by the Council by
resolution.
Real Property Tax Review—Council Resolution No. 76-11. Resolution 76-11
adopted by the County Council, requested a review and potential reform of the
County of Hawai`i's real property tax structure. On October 11,2011, the
County of Hawaii and the International Association of Assessing Officers
(IAAO) entered into an Agreement for the performance of a broad level review
of the County's real property tax policy and administration. The contract
amount of$40,000 will be paid from the Legislative Auditor's miscellaneous
contract services account. Between November 15 and 19,2011, IAAO
consultants conducted site visits and departmental interviews in East and West
Hawaii, and are currently drafting a report that will be presented to the
Council and filed with the Clerk as a public record.
Six Month Progress Report on Program Objectives for FY 2011-12 7
COUNTY COUNCIL/CLERK
COUNCIL,/CLERK
Clerk's Office-Council and Committee Services Sections
1. Fulfill legal notice requirements for all Council and Committee meetings, including
preparation of meeting agenda and posting and publication of meeting notices.
Objective achieved. All legal notice requirements for the County Council and its
Committees were adhered to.
2. Provide an accurate reflection of Council and Committee meetings and votes taken by
preparing synopsized or summary minutes of each meeting in accordance with law.
Objective not achieved. All actions and votes of these meetings were made
available on the internet within one week after the meetings. All committee
synopsized minutes were completed. However,we are behind for the minutes of
the County Council. We have made available DVDs of the Council meetings for
anyone who request the minutes.
3. Prepare DVD copies of videotaped Council and Committee meetings as requested by
the public, departments, and elected officials.
Objective achieved. Many County agencies and members of the public
requested and received video DVD copies of the Council and Committee
meetings. Four hundred seventy eight (478) DVD copies were provided to the
public without charge.
4. Provide copies and access to Council records and Clerk documents upon request by the
public, departments, and elected officials in a timely manner and as required by law.
Objective achieved.
5. Provide ongoing support to the public with the retrieval of documents and information
from the Council's Record system available on the Clerk-Council web page.
Objective achieved. Many members of the public received information from
language placed on the Clerk-Council webpage, and from telephone conversations
with Clerk-Council Office employees, on navigating the Laserfiche based Council
Records System on the internet.
Final Status Report on Program Objectives for FY 2010-11 1
COUNTY COUNCIL/CLERK
COUNCIL/CLERK
Support Service Division (Reprographics Division)
1. Process all documents submitted by departments for reproduction within two business
days.
Objective achieved. For the period, black and white copies totaled 3,453,991 and
colored copies totaled 233,114.
2. Process all pieces of outgoing postal and interdepartmental mail delivered by
departments no later than 2:30 p.m. within the same business day.
Objective achieved. For the period,the total postal items handled were 345,790.
3. Distribute incoming mail delivered to 25 Aupuni Street, Suite 1008, within two hours
from receipt.
Objective achieved.
4. Assist departments in complying with USPS regulations.
Objective achieved.
Legislative Research Branch (LRB)
1. Prepare semi-annual supplements to the County Code for distribution within eight
weeks of receipt of final adopted ordinances.
Objective achieved. Supplements 10 and 11 were prepared for distribution as
required by Section 2-153 of the Hawaii County Code.
2. Complete review of legislation initiated by a Council Member as to its proper form
within two weeks of receipt depending upon its complexity.
Objective achieved.
3. Provide support to the administration, as requested, with drafting, analysis, and
research services.
Objective achieved. All requests for technical drafting analysis and assistance
were responded to in a timely fashion. All requests for legislative research
forwarded by Council Services were responded to in a timely fashion.
Final Status Report on Program Objectives for FY 2010-11 2
COUNTY COUNCIL/CLERK
COUNCIL/CLERK
4. Assist the 2010 Charter Commission, as requested, with drafting and review of
proposed amendments, ballot summaries, ballot questions, and voter education
materials.
Objective achieved. All requests for assistance were fulfilled.
5. Monitor Council and Committee meetings to provide research and advisory support
for decision-makers on proposed legislative initiatives.
Objective achieved. All meetings of the Council and its Committees were
monitored by a LRB staff member through adjournment.
6. Prepare the annual report for the Council-Clerk's Office (in comprehensive and
highlight formats) within designated timelines.
Objective achieved.
7. Update the Council-Clerk's website to include significant legislation enacted by the
county and legislation pending before the council such as Operating and CIP budgets
for the upcoming fiscal year.
Objective achieved.
Final Status Report on Program Objectives for FY 2010-11 3
COUNTY COUNCIL,/CLERK
ELECTIONS DIVISION
1. To redesign the Young Voter Registration Program (YVRP)to increase High School
participation.
Objective achieved. Six High Schools participated with a total of 488 students
registering to vote.
2. To establish procedures for a permanent absentee mail list.
Objective achieved. There were 6,293 voters that applied for permanent
absentee status.
3. To increase ballot access at rural absentee walk sites.
Objective achieved. A ballot type was added at two of the absentee walk sites.
4. To review and update all precinct schematics and 200 foot radius maps.
Objective achieved. All 48 precinct schematics and 200 foot radius maps were
updated.
Final Status Report on Program Objectives for FY 2010-11 4
LEGISLATIVE AUDITOR
LEGISLATIVE AUDITOR
1. To procure an independent certified public accountant to conduct an annual post-audit
of the County's financial transactions.
Hawaii County Charter section 10-13 requires that an independent post-audit
of the accounts and other evidences of financial transactions of the County be
conducted at least once every year by a certified public accountant or firm of
certified public accountants, having no personal interest, direct or indirect, in
the fiscal affairs of the County. Pursuant to this Charter requirement, the
Legislative Auditor's Office completed the procurement of external auditor
Accuity LLP to conduct annual financial audits for the four-year period
FY2009-2010 through FY2012-2013, under Contract No. C.002904 executed on
August 16,2010. Accuity LLP presented its financial audit of the County's
accounts and financial transactions for FY2009-2010 to the Council Finance
Committee on March 15, 2011.
2. To conduct or cause to be conducted an independent County-wide fraud, waste, and
abuse risk assessment of agencies, programs, and/or operations supported, in whole or
in part, by County funds, and file an annual audit plan with the Council.
Pursuant to Hawai`i County Charter section 3-18(d)(2), the Legislative Auditor
transmitted to the Council and Mayor and filed with the County Clerk an
annual audit plan dated October 6,2010.
The Legislative Auditor's Office is currently developing an updated County-
wide risk assessment survey of agencies and programs for operations and
services supported, in whole or in part, by County funds,with plans to expand
the survey population from the one queried in our FY 2007-2008 survey and
refine risk assessment questionnaires to examine major functions and activities
in greater detail and at different organizational levels.
3. To conduct or cause to be conducted performance and/or financial audits of County
agencies, programs, and/or operations in accordance with the annual plan, or as
determined necessary by the Legislative Auditor.
In FY 2010-2011, the Legislative Auditor's Office conducted performance
auditing activities and provided assistance to the following County agencies:
Final Status Report on Program Objectives for FY 2010-11 5
LEGISLATIVE AUDITOR
LEGISLATIVE AUDITOR
Department of Water Supply (DWS)—Cash-Handling and Financial IT
Controls: Presentation to the Hawaii County Water Board and County Council
of a limited scope performance audit report related to improvement of internal
controls for DWS cash-handling activities and financial information technology
systems and reporting capabilities, as well as facilitation of process mapping of
DWS cash-handling activities.
Department of Parks and Recreation (P&R)—Facilities Asset Management:
Completion of audit fieldwork and report writing related to a limited scope
performance audit of P&R's asset management of the County's recreational
facilities and its progress in meeting the goals for facilities, fiscal responsibility,
and safety set forth in the Hawaii County Department of Parks and Recreation
2009-2009 Strategic Plan. Audit recommendations included the implementation
of asset management best practices cited by authoritative sources such as the
Government Finance Officers Association (GFOA) and National Research Council
(NRC) related to planning, budgeting, operations, and monitoring of critical
preventative maintenance and repair of public facilities. On June 30, 2011, P&R
administrators requested additional time to finalize a written response to our
audit recommendations.
4. To conduct or cause to be conducted follow-up performance and/or financial reviews
of audited entities in accordance with the annual plan, or as determined necessary by
the Legislative Auditor.
In FY 2010-2011, the Legislative Auditor's Office conducted follow-up
performance review activities and provided assistance to the following County
agencies:
Department of Public Works (DPW)—CIP Contract Administration:
Expansion of a follow-up review of DPW contract administration and
management of CIP construction change orders and professional services
supplements to include the period July 1,2009 through December 31, 2010,
pursuant to the Council's request during final reading on Ordinance 11-2. As of
June 30,2011,we were awaiting additional documentation from DPW.
Department of Public Works—Building Permit Process Improvement: Joint
oversight of process improvement training related to the County's building
permit, plan approval, and inspection processes conducted by consultant Change
and Innovation Agency, and monitoring of improved commercial building permit
processes implemented in East Hawaii in December 2010 and West Hawaii in
March 2011.
Final Status Report on Program Objectives for FY 2010-11 6
LEGISLATIVE AUDITOR
LEGISLATIVE AUDITOR
Office of Housing and Community Development(OHCD): Assistance to OHCD
in complying with the USDA Rural Development Division's reporting
requirements for the Kulaimano Elderly Project for federal fiscal years 2010
and 2011.
5. To conduct or cause to be conducted performance and/or financial audits of County
agencies,programs, and/or operations as may be requested by the Council by
resolution.
The Council did not formally request by resolution additional performance
and/or financial audits during the period July 1,2010 through June 30,2011.
Final Status Report on Program Objectives for FY 2010-11 7
coumrY PHYSICIANS
COUNTY PHYSICIANS
COUNTY PHYSICIANS
1. Continue to serve the County diligently as in the past.
This is ongoing.
Six Month Progress Report on Program Objectives for FY 2011-12 1
COUNTY PHYSICIANS
COUNTY PHYSICIANS
1. Continue to serve the County diligently as in the past.
This is ongoing.
Final Status Report on Program Objectives for FY 2010-11 1
6
ELDERLY ACTIVITIES
ELDERLY ACTIVITIES
COORDINATED SERVICES UNIT
The CSE staff will strive to promote maximum independence, optimum health,personal
dignity and self-enrichment by:
1. Providing Information and Assistance Services to 3,500 older adults.
Objective being achieved. Served 2,225 seniors, or 64% of the established
objective of 3,500.
2. Providing Outreach Services to 900 adults.
Objective is being achieved. Served 614 seniors or 68% of the established
objective of 900 older adults.
3. Providing Transportation Services to 1,000 older adults and accomplishing 34,000
trips annually.
Objective is being achieved. Provided Transportation services for 772 seniors or
77% of the established objectives of 1,000 older adults and completed 16,855
trips or 50% of the 34,000 trips annually.
4. Providing Transportation Services to 40 individuals less than 60 years of age with
disabilities and accomplishing 600 trips annually.
Objective is being achieved. Provided Transportation services for 54 individuals
under 60 yrs. of age or 135% of the established objective of 40 individuals &
completed 437 trips or 73% of the 600 trips annually.
5. Providing and completing 2,000 Referrals.
Objective is being achieved. Completed 1,651 referrals or 83% of the established
objective of 2,000.
6. Providing individuals with disabilities/older adults with 3,000 total hours of chore
services annually.
Objective is being achieved. CSE provided 1,678 hours or 56% of the established
objective of 3,000 hours of chore service to individuals with disabilities/older
adults.
Six Month Progress Report on Program Objectives for FY 2011-12 1
ELDERLY ACTIVITIES
RETIRED AND SENIOR VOLUNTEER PROGRAM
Enhance the overall quality of life, i.e., maximum independence, optimum health,
personal dignity, and self-enrichment of persons 55 years and older by:
1. Providing diverse and meaningful volunteer opportunities to 1,200 persons 55 years
and older.
Objective achieved. 1,781 RSVP volunteers served in volunteer assignments.
2. Assisting significantly in meeting community needs by providing 140,000 hours of
volunteer service in a minimum of 150 volunteer stations.
RSVP volunteers provided 76,645 hours of volunteer service through 175
volunteer stations.
3. Providing 125 volunteers to assist in Food Basket's Senior Farmers' Market Nutrition
Program.
Objective achieved. 209 RSVP volunteers assisted in Food Basket's Senior
Farmers' Market Nutrition Program.
4. Providing 400 volunteers to enable Hawaii County Nutrition Program to carry out its
congregate meals program.
Objective achieved. 464 volunteers served in the Hawaii County Nutrition
Program's congregate meals program.
Six Month Progress Report on Program Objectives for FY 2011-12 2
ELDERLY ACTIVITIES
NUTRITION PROGRAM
Enhance the overall quality of life, i.e., maximum independence, optimum health,
personal dignity, and self-enrichment of persons 55 years and older by:
1. Providing diverse and meaningful volunteer opportunities to 1,200 persons 55 years
and older.
2. Assisting significantly in meeting community needs by providing 140,000 hours of
volunteer service in a minimum of 150 volunteer stations.
3. Providing 125 volunteers to assist in Food Basket's Senior Farmers' Market Nutrition
Program.
4. Providing 400 volunteers to enable Hawai`i County Nutrition Program to carry out its
congregate meals program.
Congregate Nutrition Services
1. To provide 72,000 nutritious meals, each containing 1/3 of the U.S. RDA,to 900
older individuals, aged 60 and older, at fifteen congregate nutrition sites throughout
Hawai`i County by June 30, 2012.
As of 12/31/11, 34,575 meals were served to 933 seniors. This is 48% of
our objective for meals, and 103% of our objective for seniors served.
Home Delivered Meal Service (Meals on Wheels)
1. To deliver 65,000 nutritious meals, each containing 1/3 of the U.S. RDA, to 350 frail,
homebound older individuals, aged 60 and older, throughout Hawai`i County by
June 30, 2012.
As of 12/31/11, 32,457 meals were served to 292 seniors. This is 50% of
our objective for meals, and 83% of our objective for seniors served.
Six Month Progress Report on Program Objectives for FY 2011-12 3
ELDERLY ACTIVITIES
SENIOR COMMUNITY SERVICES EMPLOYMENT
1. Place 5 enrollees into unsubsidized jobs by FY's end.
Objective achieved. As of 12/31/11 the program has placed five enrollees into
unsubsidized jobs.
2. Provide services to a cumulative total of 42 enrollees by FY's end.
Objective achieved. Program has provided services to a cumulative total of 51
enrollees.
3. Visit each enrollee at his/her work site twice a year. Conduct 50 work site visits by
FY's end.
Objective is being achieved. As of 12/31/11 there were 45 work sites visits
conducted.
Six Month Progress Report on Program Objectives for FY 2011-12 4
ELDERLY ACTIVITIES
mik
COORDINATED SERVICES UNIT
The CSE staff will strive to promote maximum independence, optimum health, personal
dignity and self-enrichment by:
1. Providing Information and Assistance Services to 3,500 older adults.
Objective achieved. Served 3,607 seniors, or 103% of the established objective of
3,500.
2. Providing Outreach Services to 900 adults.
Objective not achieved. Served 853 seniors or 95% of the established objective of
900 older adults.
3. Providing Transportation Services to 1,100 older adults and accomplishing 33,000
trips annually.
Objective achieved. Provided transportation services for 1,086 seniors or 109%
of the established objectives of 1,000 older adults and completed 35,165 trips or
107% of the 33,000 trips annually.
4. Providing Transportation Services to 40 individuals under 60 years of age with
disabilities and accomplishing 600 trips annually.
Objective achieved for provided Transportation services for 85 individuals
under 60 yrs. of age or 213% of the established objectives of 40 individuals.
Objective achieved. 1,300 trips or 217% of the 600 trips annually.
5. Providing and completing 2,000 Referrals.
Objective achieved. Completed 2,517 referrals or 126% of the established
objective of 2,000.
6. Providing 34 individuals with disabilities/older adults with 3,456 hours of chore
services annually
Objective achieved. Provided 43 seniors or 126% of the established objective of
34 individuals,with 3,861 hours of chore services or 112% of the established
objective of 3,456 hours.
Final Status Report on Program Objectives for FY 2010-11 1
ELDERLY ACTIVITIES
RETIRED AND SENIOR VOLUNTEER PROGRAM
Enhance the overall quality of life, i.e., maximum independence, optimum health,
personal dignity, and self-enrichment of persons 55 years and older by:
1. Providing diverse and meaningful volunteer opportunities to 1,200 persons 55 years
and older.
Objective achieved. 2,024 RSVP volunteers served in volunteer assignments.
2. Assisting significantly in meeting community needs by providing 150,000 hours of
volunteer service in a minimum of 175 volunteer stations.
Objective achieved. RSVP volunteers provided 162,022 hours of volunteer
service through 230 volunteer stations.
3. Providing 125 volunteers to assist in Food Basket's Senior Farmers' market Nutrition
Program.
Objective achieved. 132 RSVP volunteers assisted in Food Basket's Senior
Farmers' Market Nutrition Program.
4. Providing 400 volunteers to enable Hawaii County Nutrition Program to carry out its
congregate meals program.
Objective achieved. 509 volunteers served in the Hawaii County Nutrition
Program's congregate meals program.
Final Status Report on Program Objectives for FY 2010-11 2
ELDERLY ACTIVITIES
NUTRITION PROGRAM
Congregate Nutrition Services
1. To provide 72,000 nutritious meals, each containing 1/3 of the U.S. RDA,to 900
older individuals, aged 60 and older, at fifteen congregate nutrition sites throughout
Hawai`i County by June 30, 2011.
Objective not achieved. As of 6/30/11, 67,128 meals were served to 1,213 seniors.
This is 93% of our objective for congregate meals, and 135% of our objective for
seniors served.
This year, the County of Hawaii implemented "Furlough Fridays". County
programs and offices closed on these 24 days, including our congregate meal
sites,which resulted in our serving less meals to our senior clients.
Home Delivered Meal Service (Meals on Wheels)
1. To deliver 65,000 nutritious meals, each containing 1/3 of the U.S. RDA,to 350 frail,
homebound older individuals, aged 60 and older, throughout Hawaii County by
June 30, 2011.
Objective achieved. As of 6/30/11, 72,564 meals were served to 400 seniors. This
is 112% of our objective for meals, and 114% of our objective for seniors served.
Our Meals on Wheels program was not affected by "Furlough Fridays". All of
our frail, homebound senior clients received an extra frozen meal on furlough
weeks.
Final Status Report on Program Objectives for FY 2010-11 3
ELDERLY ACTIVITIES
SENIOR COMMUNITY SERVICES EMPLOYMENT
1. Place 5 enrollees into unsubsidized jobs by FY's end.
Objective achieved. As of 6/30/11 five (5) enrollees have been placed in
unsubsidized jobs.
2. Provide services to a cumulative total of 41 enrollees by FY's end.
Objective achieved. As of 6/30/11 seventy three (73) enrollees have been provided
services.
3. Visit each enrollee at his/her work site twice a year. Conduct 50 work site visits by
FY's end.
Objective achieved. As of 6/30/11 one hundred thirty three (133)work site visits
have been conducted.
Final Status Report on Program Objectives for FY 2010-11 4
7
ENVIRONMENTAL
MANAGEMENT
ENVIRONMENTAL MANAGEMENT
ADMINISTRATION
1. Maintain Sewer fees at a level to cover expenses of operations, repairs and
maintenance, and replacements.
For FY11-12 we expect to able to cover all planned expenses of operations,
repairs and maintenance,though there are additional significant equipment
replacement and repair projects in various stages of need that should be
completed in the upcoming years. The last sewer fee rate increase was in 2002
and current rates have not kept up with the increasing cost of operation, repair
and maintenance of equipment and infrastructure that continues to deteriorate
over time due to age. We have procured a consultant who is assisting in revenue
requirement analysis, an updated user fee rate and schedule of increases. The
consultant is tasked with assisting the department in presenting to Council and
the community the request for a sewer rate increase.
2. Maintain vehicle disposal fee system to assure financial self-sufficiency for Vehicle
Disposal program.
The Vehicle Disposal Fund and the fees collected with the annual registration of
vehicles are insufficient to maintain current operating expenses. We estimate
the fund balance may be exhausted in the next fiscal year, however, the scrap
metal market has shown some improvement, thus reducing our cost. Due to
budget considerations,the derelict vehicle amnesty program was temporarily
suspended and the West Hawaii Abandoned Vehicle Coordinator position will
remain vacant. We will continue to monitor costs and will consider a
registration fee increase if necessary to meet operating costs.
3. Continually work on planning sewer infrastructure in North Kona in conjunction with
the Growth Opportunity Areas represented in the August 2006 Kona Community
Development Plan.
Work is ongoing on the Master Plan to upgrade the Kealakehe Wastewater
Treatment Plant.
4. Establish a system to divert construction and demolition debris from our landfills.
Currently the effort to divert construction and demolition (C&D) debris from
our landfills is worked through the existing building permit review process.
Review comments include recommendations to recycle C&D debris through the
private sector companies.
Six Month Progress Report on Program Objectives for FY 2011-12 1
ENVIRONMENTAL MANAGEMENT
ADMINISTRATION
5. Improve the status of Wastewater accounts receivable. Reduce the average number
of days in receivables to 90 days which represents a 10% decrease from the FY09-10
actual of 100 days. Reduce the percentage of balances over 90 days past due to 55%
of total receivables, which represents a 10%decrease from the FY09-10 actual of
61%.
The average number of days in receivables for Wastewater has decreased to 99
days and the percentage of balances over 90 days past due has decreased to 60%.
We are continuing to work towards reducing the past due receivables. We filled
the newly created Credit and Collection Clerk position in May 2010, to help
improve the status of our collections. Additionally,the Department is reviewing
organizational restructuring, debt collection policies and other opportunities to
further reduce outstanding balances.
6. Improve the status of Solid Waste accounts receivable. Reduce the average number
of days in receivables to 97 days which represents a 10% decrease from the FY09-10
actual of 108 days. Reduce the percentage of balances over 90 days past due to 47%
of total receivables, which represents a 10% decrease from the FY09-10 actual of
52%.
The average number of days in receivables for Solid Waste has increased to 121
days. The percentage of balances over 90 days past due has increased to 59%.
We are continuing to work towards reducing the past due receivables. We filled
the newly created Credit and Collection Clerk position in May 2010, to help
improve the status of our collections. Additionally, the Department is reviewing
organizational restructuring, debt collection policies and other opportunities to
further reduce outstanding balances, including restrictions on disposal permit
applications for accounts 90 days past due.
Six Month Progress Report on Program Objectives for FY 2011-12 2
ENVIRONMENTAL MANAGEMENT
ADMINISTRATION
1. Maintain Sewer fees at a level to cover expenses of operations, repairs and
maintenance, and replacements.
For FY10-11 we were able to cover all planned expenses of operations, repairs
and maintenance, though there are additional significant equipment
replacement and repair projects in various stages of need that should be
completed in the upcoming years. The last sewer fee rate increase was in 2002
and current rates have not kept up with the increasing cost of operation, repair
and maintenance of equipment and infrastructure that continues to deteriorate
over time due to age. We have procured a consultant who is assisting in revenue
requirement analysis, an updated user fee rate and schedule of increases. The
consultant is tasked with assisting the department in presenting to Council and
the community the request for a sewer rate increase.
2. Maintain vehicle disposal fee system to assure financial self-sufficiency for Vehicle
Disposal program.
The Vehicle Disposal Fund and the fees collected with the annual registration of
vehicles are insufficient to maintain current operating expenses. We estimate
the fund balance may be exhausted in the next fiscal year unless the scrap metal
market improves,thus reducing our cost. Due to budget considerations, the
derelict vehicle amnesty program was temporarily suspended and the West
Hawaii Abandoned Vehicle Coordinator position will remain vacant. We will
continue to monitor costs and will consider a registration fee increase if
necessary to meet operating costs.
3. Proactively work towards compliance of EPA mandate to close all Large Capacity
Cesspools by the year 2010.
The Department completed construction projects to close Large Capacity
Cesspools (LCC) at Komohana Heights, Queen Liliuokalani Village and
Honokaa. The Komohana Heights LCCs were closed in December 2009. The
Queen Liliuokalani Village LCCs were closed in July 2010, one month after the
prescribed U.S. Environmental Protection Agency (EPA) closure date of June 1,
2010. The Honokaa LCCs were closed in August 2010 prior to the September 1,
2010 EPA closure date.
4. Continually work on planning sewer infrastructure in North Kona in conjunction with
the Growth Opportunity Areas represented in the August 2006 Kona Community
Development Plan.
Final Status Report on Program Objectives for FY 2010-11 1
ENVIRONMENTAL MANAGEMENT
ADMINISTRATION
Work is ongoing on the Master Plan to upgrade the Kealakehe Wastewater
Treatment Plant.
5. Establish a system to divert construction and demolition debris from our landfills.
Currently,the effort to divert construction and demolition (C&D) debris from
our landfills is worked through the existing building permit review process.
Review comments include recommendations to recycle C&D debris through the
private sector companies.
6. Improve the status of Wastewater accounts receivable. Reduce the average number
of days in receivables to 89 days which represents a 10% decrease from the FY08-09
actual of 99 days. Reduce the percentage of balances over 90 days past due to 51% of
total receivables, which represents a 10% decrease from the FY08-09 actual of 57%.
The average number of days in receivables for Wastewater has increased to 104
days and the percentage of balances over 90 days past due has increased to 61%.
We are continuing to work towards reducing the past due receivables. We filled
the newly created Credit and Collection Clerk position in May 2010, to help
improve the status of our collections. Additionally, the Department is reviewing
organizational restructuring, debt collection policies and other opportunities to
further reduce outstanding balances.
7. Improve the status of Solid Waste accounts receivable. Reduce the average number
of days in receivables to 118 days which represents a 10% decrease from the FY08-
09 actual of 131 days. Reduce the percentage of balances over 90 days past due to
46% of total receivables, which represents a 10% decrease from the FY08-09 actual
of 51%.
The average number of days in receivables for Solid Waste has decreased to 109
days. The percentage of balances over 90 days past due has increased to 61%.
We are continuing to work towards reducing the past due receivables. We filled
the newly created Credit and Collection Clerk position in May 2010,to help
improve the status of our collections. Additionally, the Department is reviewing
organizational restructuring, debt collection policies and other opportunities to
further reduce outstanding balances, including restrictions on disposal permit
applications for accounts 90 days past due.
Final Status Report on Program Objectives for FY 2010-11 2
6
FINANCE
FINANCE
ADMINISTRATION/BUDGET
Administration
1. Conduct three training sessions for county financial personnel. Desired outcome is to
provide a training media for financial support staff
2. Maintain interaction and education for the public by participating in community
meetings and by conducting workshops on the various finance areas, including
budget, purchasing and real property tax related areas.
3. Conduct informational sessions or distribute instructive materials to division
managers, supervisors and/or staff at least four times per year, covering new or
changing regulations, rules and procedures that affect employee relations or benefits.
4. Refer procurement protests to Corporation Counsel within three working days of
receipt.
Budget
1. Prepare transmittal letters, resolutions, and/or bills for the appropriate approvals and
signatures for all fully-completed requests for council action received three days prior
to the County Council's submittal deadlines.
All of the approximately 78 request for council action forms received from the
departments/agencies were processed and forwarded to the Finance Director in
a timely manner(provided that all necessary departmental information was
provided).
2. Provide guidance and assistance to departments/agencies to ensure the fiscal
responsibility and accountability in developing the operating budget.
On August 25,2011, the kickoff meeting for FY12-13 budget was held for budget
liaisons and/or fiscal staffs of the County departments and agencies. Ongoing
assistance to the departments/agencies is provided as needed.
Six Month Progress Report on Program Objectives for FY 2011-12 1
FINANCE
ACCOUNTS
1. Close FY 10-11 books and issue final June 30 Budget Status Report by October 15,
2011, and determine the General Fund's fund balance by September 30, 2011.
The FY 10-11 books were closed on October 14, 2011 and the final June 30
Budget Status Report was issued on October 20,2011. The General Fund's fund
balance was determined on October 13,2011.
2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the
Government Finance Officers Association (GFOA) for the County's June 30, 2011
Comprehensive Annual Financial Report.
Certificate of Achievement is in the process of being obtained.
3. Close the books and have the monthly budget status reports available in FRESH
within ten working days after the end of the month or close of the previous month,
whichever is later, except for June, July, August and September.
The Division closed the month of October approximately a month ahead of last
year. We plan to be able to close January within the ten working day timeframe.
4. Support the FRESH (Financial and Resource Enterprise Software for Hawaii County)
system accounts payable, general ledger and payroll modules. This includes
maintaining and keeping abreast of changes to the current modules that Accounts is
responsible for, as well as, helping users and providing training when necessary.
Support is being provided on a continuous basis.
5. Ensure that all claim payments made are proper and legal by pre-auditing 100% of
payment requests for accuracy and propriety, returning items that are not accurate or
proper to departments for correction.
100% of payment requests are being pre-audited.
6. Provide certificate of the availability of funds on County contracts within three
working days of the contract's submission to Accounts Division.
Certifications are being provided within the necessary timeframe.
Six Month Progress Report on Program Objectives for FY 2011-12 2
FINANCE
ACCOUNTS
7. Pay vendors promptly by issuing all warrants for claims within 7 working days of the
receipt of the invoice by Accounts Division.
All warrants for claims are being issued within 7 working days of the receipt of
the invoice.
8. Ensure that all employees receive the correct amount of pay and related benefits by
pre-auditing 100% of payroll claims for accuracy and compliance with legal and
contractual requirements, and filing all required payroll tax forms and returns on time.
100% of payroll claims are being pre-audited and all required payroll tax forms
and returns are being filed on time.
Six Month Progress Report on Program Objectives for FY 2011-12 3
FINANCE
PURCHASING
1. Continue to review all internal policies and procedures for conformance to
procurement laws and revise as necessary. Revise and update Special Provisions for
goods and services type bid and proposal packages as need.
Ongoing program.
2. Maintain up-to-date purchasing manual and training as needed for all using agencies.
Review all policies,procedures and guidelines for applicability to FRESH system.
Ongoing program. Purchasing Manual available on County intra-net,which is
updated as necessary.
3. Process 98% of all routine documents (Invoice payment approvals, Contract, Change
Order and Supplemental Agreement approvals) within two working days of receipt,
including electronic approval.
During first six months of FY 11/12, approximately 99% of approximately
14,104 routine documents were processed within two days.
4. Complete purchasing process or issue written request for quotations for 95% of all
requisitions below formal bidding limits within ten days of receipt(except for items
generally combined at periodic intervals.
During first six months of FY 11/12, approximately 95% of approximately 1,768
electronic requisitions were processed within 10 working days.
5. Complete draft specifications for 90% of all requisitions requiring formal advertised
bidding (IFBs or RFPs) within 60 days of receipt or deadline for receipt of
requisitions for combined purchases.
During first six months of FY 11/12, about 69 IFBs or RFPs have been initiated
and are in various stages of completion. Approximately 95% of specification
drafts have been completed within 60 days.
6. Process 90% of bid award and contract documents within one week of receipt back
from contractor and forward to next agency for review and signature.
During the first six months of FY 11/12, at least 90% of all (69) bid award
contract documents were processed within one week of receipt.
Six Month Progress Report on Program Objectives for FY 2011-12 4
FINANCE
PURCHASING
7. Maintain list of professional services awards on Internet as required by law and post
95% of entries within one day of contract circulation.
25 Professional Services Contracts or significant amendments were posted to
internet during the first six months of FY 11/12, all within seven (7) days of
contract award as required per § HRS 103D-304(i). Amendments all posted
within one (1) day of receipt of contract.
Six Month Progress Report on Program Objectives for FY 2011-12 5
FINANCE
TREASURY
1. Invest 99 per cent of all funds in interest-bearing accounts or certificates.
Through December, in excess of 99% of funds are invested in interest bearing
accounts or certificates.
2. Maintain sufficient liquidity to meet cash requirements.
All obligations were met including vendor payments, bond payments, and
payroll expenses.
3. Maximize interest income by attaining budgeted projection while ensuring the safety
of County funds.
The interest earned at the midpoint is only 20% of the annual goal. Interest rates
are expected to remain low; hence this objective will not be met.
4. Reconcile monthly statements within thirty days of receipt.
The bank statements have been reconciled only through September. The
accountant who reconciles statements has been picking up part of the additional
workload created by a retirement. The vacant position has been filled. It is
expected that statement reconciliations will be on schedule by the end of April.
Six Month Progress Report on Program Objectives for FY 2011-12 6
FINANCE
REAL PROPERTY
1. Maintain sales assessment mean ratio +/- 10% from the 100% assessment.
• Sales ratio/assessment ratio for Appraisal Year 2011 will be determined in
March 2012.
2. Maintain a co-efficient of dispersion at+/- 15%of the mean ratio.
• The overall ratio for Appraisal Year 2011 will be determined in March 2012.
3. Conduct field inspections of 98% of all building permits issued or on file for all new
construction.
• Field inspections for new permits were at 98%.
4. Maintain an active educational and informational program on real property taxation.
• This is an ongoing program within the division.
• Staff and public concerns are valuable resources for this important function
of the division.
• Website data such as forms and instructions are reviewed periodically and a
new format is planned.
• Presentations are made at professional, community, and club meetings upon
request.
• Radio, newspaper, and local public television coverage are coordinated with
the mayor's press secretary.
5. Initiate proceedings for two real property tax foreclosure sales to reduce the number
of delinquent accounts and dollar amount of delinquent taxes owed to the County.
• The next tax sales are planned for early June 2012 followed by a December
2012 sale.
Six Month Progress Report on Program Objectives for FY 2011-12 7
FINANCE
RISK MANAGEMENT
1. Continue to develop the Risk Management Division so as to be able to respond to
inquiries and requests for assistance within a reasonable time.
The Division has become more active in responding to requests from
Departments,Divisions and the Council in assessing risk concerns and providing
recommendations where appropriate.
2. Annually meet and collaborate with departments to discuss current risk issues, assess
the policies and procedures in place and make necessary modifications to reduce risk
and improve regulation compliance.
The Division has been involved on a regular basis with all Departments through
an inspection process to better prepare for regulatory enforcement.
3. Annually review the County's self-insurance program and research insurance
industry products to determine the most advantageous program to reduce potential
financial loss.
Since June,2011,Police fleet property coverage has been renewed as well as Mass
Transit,Kula'imano Housing and RSVP policies. Insurance industry has been
closely monitored to be able to help assist Departments in their budgeting process as
it pertains to insurance procurement.
4. Meet every four months with Risk Management Committee to discuss activity and
current risk issues.
Risk Management Committee met in October,2011, and in addition to
discussing the Division activity, also added County accident (both equipment
and workers comp) trends to the agenda so as to give Department heads a better
sense of their Department performance.
5. Meet bi-monthly with Safety Division Administrator to discuss areas of safety
concerns and schedule safety and training programs to minimize the impact of such
concerns.
Meet regularly with Safety Division to discuss safety concerns island-wide and
also attend and participate in the County Safety Committee meetings learning
the concerns of its members (which I am able to discuss at Risk Management
Committee meeting). Also participate with Safety in performing pre-OSHA
inspections for all departments County-wide.
Six Month Progress Report on Program Objectives for FY 2011-12 8
FINANCE
PROPERTY MANAGE MENT
1. Provide support for the Public Access, Open Space and Natural Resources
Preservation Commission in meeting its requirement of submitting its annual update
of prioritized lands to the Mayor by December 31, 2011.
This was accomplished Dec 27,2012.
2. By December 2011, identify and initiate negotiations on the purchase of the next
property pursuant to recommendations by the Public Access, Open Space and Natural
Resources Preservation Commission,the Mayor and as authorized by the County
Council.
In July of 2012 we started negotiations on the Kingman Parcels in Kona
3. Provide support for the land management and right-of way acquisition needs for all
County departments.
We are currently working on several rights of way acquisitions for Public
Works.
4. Provide administrative and fiscal management of all County leased properties and
insure all leases are paid on time.
This has been accomplished.
5. Dispose of surplus real property as requested and authorized by the Mayor and the
County Council.
We are currently in the process of leasing 718 aces for County Land.
6. Maintain the fixed assets record system of County property and submit the annual
fixed asset report to the County Council.
This was done on Aug 15 2011.
7. Hold at least one public auction for the disposal of useable surplus County owned
personal property.
This will be done sometime between Jan 1,2012 and June 30,2012.
Six Month Progress Report on Program Objectives for FY 2011-12 9
FINANCE
VEHICLE REGISTRATION AND LICENSING
Vehicle Registration
1. Process mail within three days of receipt.
All mail was processed within three days of receipt until December 1St. In
December there were times when the mail was not processed for ten working
days. This was due to a statewide error in printing the amounts due on the
renewal notices and staff having to process payments twice for many vehicles.
December was also a time when two other offices (Pahoa and Kona)were
experiencing staff shortages and staff from the mail center were used to cover
absences. .
2. No complaints referred to the department level and above.
All complaints were handled at the Division level.
Licensing
1. Accommodate and complete processing 100% of requests for written driver's tests
received.
During the first half of FY 2011-12, processed 6,359 out of 6,359 requests for
written driver's tests received.
2. Accommodate and complete processing 100% of requests for driver road tests
received.
During the first half of FY 2011-12, processed 100%,2,663 out of 2,663 requests
for driver road tests received.
3. Accommodate and complete processing 100%of requests for CDL written driver's
tests received.
During the first half of FY 2011-12, processed 100%, 475 out of 475 requests for
CDL written driver's tests.
Periodic Motor Vehicle Inspection
1. Conduct at least 400 inspections of stations issuing safety checks.
Conducted 565 inspections, or 141%, during the first six months.
Six Month Progress Report on Program Objectives for FY 2009-10 10
FINANCE
ADMINISTRATION/BUDGET
Administration
1. Continue to require divisions to review and update rules, policies and procedures to
insure that applications are consistent throughout the County. Desired outcome is to
realize efficiencies in financial practices.
Divisions have continued to review documented procedures and make updates as
required for compliance with new regulations or changes stemming from
technological changes.
2. Conduct three training sessions for county financial personnel. Desired outcome is to
provide a training media for financial support staff.
Three training sessions were conducted during the fiscal year. The focus was on
the 2011-2012 budget and the upcoming budget process as well as procurement
issues.
3. Conduct workshops for the public on the various finance areas, including budget,
purchasing and real property tax related areas.
Eight workshops were conducted during the fiscal year. The focus was on
various finance topics including accounting, budget, improvement districts and
easements.
4. Conduct informational sessions or distribute instructive materials to division
managers, supervisors and/or staff at least four times per year, covering new or
changing regulations, rules and procedures that affect employee relations or benefits.
Eight such training sessions or distribution of instructive materials were
completed during the fiscal year.
5. Refer procurement protests to Corporation Counsel within three working days of
receipt.
There were four protests filed during the fiscal year. We met the deadlines as
noted above.
Final Status Report on Program Objectives for FY 2010-11 1
FINANCE
ADMINISTRATION/BUDGET
Budget
1. Prepare transmittal letters, resolutions, and/or bills for the appropriate approvals and
signatures for all fully-completed requests for council action received three days prior
to the County Council's submittal deadlines.
All of the approximately 117 request for council action forms received from the
departments/agencies were processed and forwarded to the Finance Director in
a timely manner(provided that all necessary departmental information was
provided).
2. Provide guidance and assistance to departments/agencies to ensure the fiscal
responsibility and accountability in developing the operating budget.
On August 27,2010, a training session entitled "Back to Budget Basics—Starting
from Scratch"was conducted for budget liaisons and/or fiscal staffs of the
County departments and agencies. The budget kickoff meeting was held on
September 29,2010.
Final Status Report on Program Objectives for FY 2010-11 2
FINANCE
ACCOUNTS
1. Close FY 09-10 books and issue final June 30 Budget Status Report by October 15,
2010, and determine the General Fund's fund balance by September 30, 2010.
The FY 09-10 books were closed on October 28,2010 and the final June 30
Budget Status Report was issued on November 8,2010. The General Fund's
fund balance was determined on October 19,2010.
2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the
Government Finance Officers Association(GFOA) for the County's June 30, 2010
Comprehensive Annual Financial Report.
Certificate of Achievement was obtained.
3. Close the books and have the monthly budget status reports available in FRESH
within ten working days after the end of the month or close of the previous month,
whichever is later, except for June, July,August and September.
After the audit was substantially completed,the Division was able to move
forward with the monthly closings and was able to meet the ten working day
deadline for the last quarter of the year.
4. Support the FRESH (Financial and Resource Enterprise Software for Hawaii County)
system accounts payable, general ledger and payroll modules. This includes
maintaining and keeping abreast of changes to the current modules that Accounts is
responsible for, as well as, helping users and providing training when necessary.
Support is being provided on a continuous basis.
5. Ensure that all claim payments made are proper and legal by preauditing 100% of
payment requests for accuracy and propriety, returning items that are not accurate or
proper to departments for correction.
100% of payment requests are being preaudited.
6. Provide certificate of the availability of funds on County contracts within three
working days of the contract's submission to Accounts Division.
Certifications are being provided within the necessary timeframe.
Final Status Report on Program Objectives for FY 2010-11 3
FINANCE
ACCOUNTS
7. Pay vendors promptly by issuing all warrants for claims within 7 working days of the
receipt of the invoice by Accounts Division.
All warrants for claims are being issued within 7 working days of the receipt of
the invoice.
8. Ensure that all employees receive the correct amount of pay and related benefits by
preauditing 100%of payroll claims for accuracy and compliance with legal and
contractual requirements, and filing all required payroll tax forms and returns on time.
100% of payroll claims are being preaudited and all required payroll tax forms
and returns are being filed on time.
Final Status Report on Program Objectives for FY 2010-11 4
FINANCE
PURCHASING
1. Continue to review all internal policies and procedures for conformance to
procurement laws and revise as necessary. Revise and update Special Provisions for
goods and services type bid and proposal packages as need.
Ongoing program.
2. Maintain up-to-date purchasing manual and training as needed for all using agencies.
Review all policies, procedures and guidelines for applicability to FRESH system.
Ongoing program. Purchasing Manual available on County intra-net,which is
updated as necessary.
3. Process 98% of all routine documents (Invoice payment approvals, Contract, Change
Order and Supplemental Agreement approvals) within two working days of receipt,
including electronic approval.
Of 28,790 routine documents received during FY 2010-11, approximately 28,625
were processed within two working days,for 99.42% processing rate.
4. Complete purchasing process or issue written request for quotations for 95%of all
requisitions below formal bidding limits within ten days of receipt(except for items
generally combined at periodic intervals.)
Of 2,149 requisitions below bidding limits received for FY 2010-11,2,106 were
processed within ten working days of receipt for a 98% processing rate.
5. Complete draft specifications for 90% of all requisitions requiring formal advertised
bidding (IFBs or RFPs) within 60 days of receipt or deadline for receipt of
requisitions for combined purchases.
Requisitions requiring formal advertised/posted bidding(IFBs and RFPs)
generated 101 bids, draft specifications 92 were completed within 60 days receipt
or deadline for receipt of requisitions for a 95% processing rate.
6. Process 90% of bid award and contract documents within one week of receipt back
from contractor and forward to next agency for review and signature.
During FY 2010-11, at least 90% of all bid award and contract documents (161)
were processed within one week and subsequently routed to the next point in the
contract routing process.
Final Status Report on Program Objectives for FY 2010-11 5
FINANCE
�
PURCHASING ��
7. Maintain list of professional services awards on Internet as required by law and post
95% of entries within one day of contract circulation.
63 Professional Services Contracts or significant amendments were posted to
internet during FY 2010-11, all within seven (7) days of contract award as
required per HRS 103D-304(i). Amendments all posted within one day of
receipt of contract.
Final Status Report on Program Objectives for FY 2010-11 6
FINANCE
TREASURY
1. Invest 99 per cent of all funds in interest-bearing accounts or certificates.
99.98% of funds are invested in interest bearing accounts or certificates.
2. Maintain sufficient liquidity to meet cash requirements.
All obligations were met including vendor payments, bond payments, and
payroll expenses.
3. Maximize interest income by attaining budgeted projection while ensuring the safety
of County funds.
Less than 50% of the budgeted interest income goal was achieved due to the
extraordinarily low interest rates.
4. Reconcile monthly statements within thirty days of receipt.
This objective is being met.
Final Status Report on Program Objectives for FY 2010-11 7
FINANCE
REAL PROPERTY
1. Maintain sales assessment mean ratio +/- 10% from the 100%assessment.
• Sales ratio/assessment ratio is the ratio of an appraised (or assessed)value to
the sale price or adjusted sale price of a property. The sales ratio study is
conducted to fulfill the obligation to make property assessments uniform and
equitable. The study functions as the assessor's yardstick in evaluating what
is being done right,what is being done wrong, and what reappraisal activity
is necessary. The county ordinance states that no taxpayer is deemed
aggrieved by an assessment unless the assessment exceeds by more than 20%
of market value. The goal of the division is to keep this percentage at 10% or
lower. The higher the percentage, the further away the assessment is from
market value.
• The sales ratios for improved property were 1.00 for condominiums and 0.98
for single family residences. Both within 2% of the targeted mean.
• The sales ratio for vacant land was 0.98 or within 2% of the targeted mean.
2. Maintain a co-efficient of dispersion at+/- 15% of the mean ratio.
• The coefficient of dispersion is the average deviation of a group of numbers
from the median expressed as a percentage of the median. In ratio studies,
this is the average percentage deviation from the median. Per the
International Association of Assessing Officers, low CODs (15.0 or less) tend
to be associated with good appraisal uniformity. The acceptable ratio for
large rural counties is 20%. The lower the ratio the better although ratios of
less than 5.0 are rare.
• The COD was 11.03 for condominiums, 15.03 for single family residences,
and 23.17 for land. The market declined 6% for improved properties,
however, the decline in vacant land values was greater and chaotic as
funding for development dried up.
3. Conduct field inspections of 98% of all building permits issued or on file for all new
construction.
• Field inspections for new construction permits were at 100%. The slow down
in new permit issuance has allowed the division to integrate the new
appraisal staff and to review agricultural parcels for compliance with the Ag
Use programs offered by the county.
Final Status Report on Program Objectives for FY 2010-11 8
FINANCE
REAL PROPERTY
4. Maintain an active educational and informational program on real property taxation.
• Updates and changes have been implemented to make the RPT website more
informative and user friendly to the public. Further updates and changes are
planned for the upcoming year.
• Over two thirds of the appraisal staff is new and efforts have been
concentrated on training the new staff to answer and service the public
properly.
• The division continues to participate in public forums as well as working
with the public over the counter, by email or on the phone.
5. Initiate proceedings for two real property tax foreclosure sales to reduce the number
of delinquent accounts and dollar amount of delinquent taxes owed to the County.
• Because of staff shortages in collections the first sale scheduled for October
2010 was cancelled as all legal requirements could not be met.
• The second sale was held on June 8, 2011 with a total of 46 properties offered
for sale of which all sold. The county received $164,675 of which $108,096
was in penalties, interest and costs. An additional $239,050 was collected as
surplus.
Final Status Report on Program Objectives for FY 2010-11 9
FINANCE
RISK MANAGEMENT
1. Continue to develop the Risk Management Division so as to be able to respond to
inquiries and requests for assistance within a reasonable time.
The Division has become more active in responding to requests from
Departments,Divisions and the Council in assessing risk concerns and
providing recommendations where appropriate.
2. Annually meet and collaborate with departments to discuss current risk issues,
assess the policies and procedures in place and make necessary modifications to
reduce risk and improve regulation compliance.
The Division has been involved on a regular basis with all Departments
through an inspection process to better prepare for regulatory enforcement.
3. Annually review the County's self-insurance program and research insurance
industry products to determine the most advantageous program to reduce potential
financial loss.
Since June,2010,Police fleet property coverage has been renewed as well as Mass
Transit,Kula'imano Housing, RSVP,Property,Police subsidy, Professional
liability (EMT), Helicopter and Hull liability and Flood policies in addition to
Public Officials bond. Insurance industry has been closely monitored to be able
to help assist Departments in their budgeting process as it pertains to insurance
procurement.
4. Meet every four months with Risk Management Committee to discuss activity
and current risk issues.
Risk Management Committee met in October 2010, February 2011 and June
2011, and in addition to discussing the Division activity, also added County
accident(both equipment and workers comp) trends to the agenda so as to
give Department heads a better sense of their Department performance.
5. Meet bi-monthly with Safety Division Administrator to discuss areas of safety
concern and schedule safety and training programs to minimize the impact of such
concerns.
Met regularly with Safety Division to discuss safety concerns island-wide and
also attended and participated in the County Safety Committee meetings
learning the concerns of its members (which I am able to discuss at Risk
Management Committee meetings). Also participated with Safety in
performing pre-OSHA inspections for all departments County-wide.
Final Status Report on Program Objectives for FY 2010-11 10
FINANCE
PROPERTY MANAGE MENT
1. Provide support for the Public Access, Open Space and Natural Resources
Preservation Commission in meeting its requirement of submitting its annual update
of prioritized lands to the Mayor by December 31, 2010.
Annual Report delivered to the Mayor on December 27,2010.
2. By December 2010, identify and initiate negotiations on the purchase of the next
property pursuant to recommendations by the Public Access, Open Space and Natural
Resources Preservation Commission,the Mayor and as authorized by the County
Council.
We are presently in negotiations for the purchase of the Kingman Estate
properties which are next on the PONC list.
3. Provide support for the land management and right-of way acquisition needs for all
County departments.
We are currently working on acquiring 5 ROW parcels for the La Aloa
extension project.
4. Provide administrative and fiscal management of all County leased properties and
insure all leases are paid on time.
County leases are currently being managed and paid on time. We closed most of
our Kona leases as we move into the new West Hawaii Civic Center in early
2011.
5. Dispose of surplus real property as requested and authorized by the Mayor and the
County Council.
No properties are being disposed of at this time.
6. Maintain the fixed assets record system of County property and submit the annual
fixed asset report to the County Council.
Fixed assets annual report was submitted to the County Council in August 2010.
7. Hold at least one public auction for the disposal of useable surplus County owned
personal property.
There has been no public auction yet.
Final Status Report on Program Objectives for FY 2010-11 11
FINANCE
VEHICLE REGISTRATION AND LICENSING
Vehicle Registration
1. Process mail within three days of receipt.
All mail was processed within three days of receipt.
2. No complaints referred to the department level and above.
All complaints were handled at the Division level.
Licensing
1. Accommodate and complete processing 100% of requests for written driver's tests
received.
During FY 2010-11, processed 12,818 out of 12,818 requests for written driver's
tests received.
2. Accommodate and complete processing 100% of requests for driver road tests
received.
During FY 2010-11, processed 100%, 5,863 out of 5,863 requests for driver road
tests received.
3. Accommodate and complete processing 100% of requests for CDL written driver's
tests received.
During FY 2010-11, processed 100%, 891 out of 891 requests for CDL written
driver's tests.
Periodic Motor Vehicle Inspection
1. Conduct at least 400 inspections of stations issuing safety checks.
Conducted 692 inspections, or 173%.
Final Status Report on Program Objectives for FY 2010-11 12
a
FIRE
FIRE
EMERGENCY OPERATIONS DIVISION
1. Continued pursuit of meeting recognized response time standards according to NFPA 1710.
• The Hawaii Fire Department is meeting recognized response times according to
NFPA 1710.
2. Maintain annual review and evaluation of department's service delivery performance
based on identified recognized fire protection service delivery standards as defined by
but not limited to NFPA, Hawai`i Insurance Bureau, Insurance Services Office (ISO),
OSHA, and United States Lifeguarding Association at the end of each fiscal year.
• This Objective has not been started. 0% completed.
3. Continued pursuit of personnel and resource requirements for achievement of
industry standards of fire protection service delivery. This will include the pursuit of
meeting of personnel staffing levels in accordance with NFPA 1710 Standard for the
Organization and Deployment of Fire Suppression Operations, Emergency Medical
Operations, and Special Operations to the Public by Career Fire Departments.
• The Fire department has initiated the hiring process for new Firefighter
Recruits. Task is 10% completed.
4. Maintain the construction process of targeted priority infrastructure (new Makalei
Fire Station) by June 2012.
• Construction of the new Makalei Fire Station is continuing as scheduled.
Task is 60% completed.
5. Maintain annual review and revision of all Mutual Aid Agreements, Memorandums
of Understanding (MOU), and Memorandums of Agreement (MOA)to support
interagency partnerships and operational effectiveness by May 2012.
• Annual reviews of all Mutual Aid Agreements are being conducted and
updated where identified.
• Updates completed for US Coast Guard, Pohakuloa Fire, and American
Medical Response. 70% completed.
6. Maintain annual review and identify recognized service delivery,training, and equipment
standards as defined by various organizations as, but not limited to; State of Hawai`i
Department of Health EMS Branch, Department of Transportation, etc by June 2012.
• This task has not been started. Task is 0% completed.
Six Month Progress Report on Program Objectives for FY 2011-12 1
FIRE
EMERGENCY OPERATIONS DIVISION
7. Continued pursuit of alternative funding programs and prioritize cost-sharing programs based
on the current Department financial feasibility by December of each Fiscal year.
• This task is 90% completed with the awarding of alternative funding grants from
the Assistant to Firefighters Grant program, Community Development Block
Grant,Volunteer Fire Assistance grant, and private community grants.
• Additional Federal grants are currently in the application process.
8. Acquire 15 new positions for a dedicated Ladder Company, stationed at the South Kohala
Fire Station, by June 2012.
• This objective has not been started due to the current fiscal state of the County. 0%
completed.
Six Month Progress Report on Program Objectives for FY 2011-12 2
FIRE
EMERGENCY OPERATIONS DIVISION
Emergency Medical Services (EMS) Bureau
1. Maintain the implementation plan and schedule of new EMS Career Ladder.
Specifically, continue to fill all new positions through the internal recruitment
processes and maintain appropriate staffing.
• Completed the recruitment and filling of Fire Medical Specialist III,EMS
Bureau Captain position on August 1St,2011.
• Completed the recruitment and assessment of the Fire Medical II position on
December 27th,2011.
• Facilitated the successful completion of the MICT Pre-requisite courses for
interested MICT candidates in December of 2011.
2. Maintain annual assessment and evaluation of possible avenues for"expanded scopes
of practice" for the current EMS program.
• The Quality Assurance Program was expanded in August 2011 in a
partnership with HMC. Customer service surveys of patients transported by
HFD ambulances are currently being collected and evaluated on a monthly
basis.
• The Injury Prevention campaign was initiated with EMS Bureau personnel
attending Child Passenger Safety Seat Technician course in September 2011,
and Fall Prevention Pilot Project planning in months of November and
December 2011.
• Intra Department EMT Training led by TA EMS Bureau personnel started
on October 1St,2011.
• The management of the Department's CPR training and instructor training
was tasked to the EMS Bureau at the end of 2011.
• On December 12th,2011,EMS Bureau personnel met with DOH PHN to
discuss a future joint project in Community Paramedicine.
3. Maintain annual evaluation and assessment of emergency response plan for the
prevention of a Pandemic Flu outbreak.
• No change in status.
Six Month Progress Report on Program Objectives for FY 2011-12 3
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Rescue Operations
1. Maintain annual review and revision of current Search and Rescue policies and
procedures in accordance with recognized industry standards. Continue to review
revision, adopt and implement an established policy by Fiscal Year 2011/12.
• Objective currently in progress.
2. Develop and implement a Temporary Assignment/Fire Rescue Specialist Basic
Training Course by December 2011.
• Objective not completed -this course has been put on hold due to budgetary
constraints.
• We are currently using a TA FRS check off sheet that is to be completed by
the respective company officers to qualify personnel to be temporarily
assigned as a Fire Rescue Specialist.
3. Development of a Resource Management Plan for all types of rescue equipment by
December 2011.
• Objective 100% complete- An equipment tracking system has been
implemented for our rescue stations identifying equipment that is assigned as
personal equipment, equipment assigned to the position, and equipment that
are assigned to the station cache.
4. Continue to be actively involved in procuring funds through grants and other
alternative sources throughout the fiscal year.
• Objective 100% complete-We have received and are continuing to receive
equipment funded by the Sayre Foundation to procure equipment for our
rescue personnel to supplement our existing budget.
5. Develop and implement an All Terrain Vehicle program with the training personnel
by December 2011.
• Objective 50% complete -We have begun to receive training for our rescue
personnel in the use of our ATV.
• A policy identifying the use of these vehicles is being developed and will be
submitted for approval.
Six Month Progress Report on Program Objectives for FY 2011-12 4
FIRE
. u .. a ,....r..a.. �r.� r .w.. u..,.,..... ,M ..u... ... . .a.,.. _,...ru . .u,.... ... .....a. .
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Hazmat Operations
1. Establish a mandatory Hazardous Materials Specialist training and competency
maintenance program by December 2011.
• Objective 100% complete-We have been providing Hazmat Technicial
retraining annually for all of our Hazmat technicial personnel. This qualifies
them to continue working on the hazmat team and conforms to OSHA
regulation 1910.120 and NFPA standard 472.
2. Establish a Hazardous Materials equipment maintenance and replacement program
during Fiscal Year 2011/12.
• Objective 100% complete-We have implemented a tracking system that
identifies our entire equipment inventory. With this,we are able to identify
any equipment that may need to be repaired, maintained, or replaced.
3. Establish a supply needs list and purchasing schedule by December 2011.
• Objective 80% complete-We have identified our equipment needs for
response, however, there are still some equipment that are not immediately
essential but should be purchased to increase our response capabilities.
4. Maintain annual review and revise current Hazmat policies, procedures and
guidelines in accordance with OSHA,NIOSH, and NFPA. Develop a recommended
revised draft during Fiscal Year 2011/12.
• Objective 80% complete -We have reviewed and altered our policies and
procedure regarding response to hazmat incidents.
• A final review of these policies and procedure are being done before
submitting them for approval and then to ensure legal compliance from our
Corporation Counsel.
5. Review training opportunities offered by Department of Homeland Security(DHS),
93rd CST, State RAD Team, and other outside agencies, and identify opportunities for
partnerships and shared resources during Fiscal Year 2011/12.
• Objective 100% complete- Our personnel are currently submitting
applications and are attending training that are sponsored by Homeland
Security.
Six Month Progress Report on Program Objectives for FY 2011-12 5
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Hazmat Operations
6. Develop a Resource Management Plan for Hazmat incidents during Fiscal Year 2011/12.
• Objective currently in progress -this will be completed with the completion and
adoption of our new policies and procedures.
7. Procure funding for training and recertification through grants and other alternative sources
by December 2011.
• Objective 100% complete -We have secured training and equipment from the DOH
HEER for sampling and testing equipment that are to be used to analyze unknown
chemicals.
• We are also continuing to receive training annually from the 93rd CST to improve
our response to WMD incidents.
Six Month Progress Report on Program Objectives for FY 2011-12 6
FIRE
OCEAN SAFETY
1. Continue pursuit of target manpower goals of providing a minimum of two (2) Water
Safety Officers daily per tower in accordance with our operational schedule, and so
strive to provide at least four(4) Water Safety Officers on site at Hapuna Beach State
Park and four (4) Water Safety Officers at Kahalu'u Beach Park, and two (2) Water
Safety Officers at each of the following: La'aloa Beach Park, Honoli'i Beach Park,
Richardson's Ocean Park, Isaac Hale Beach Park and Ahalanui. Onekahakaha Beach
Park, Carlsmith Beach Park, Leleiwi Beach Park and Spencer Beach Park will have at
least two (2) Water Safety Officers on duty during weekends, holidays and summer
and winter vacation.
• Objective 0% complete -We are unable to secure additional manpower due
to budgetary constraints.
2. Provide a minimum of four(4)United States Lifeguard Association(USLA) open
water rescue training sessions to all Water Safety Officers on staff as follows:
• Two (2)per year in West Hawai`i: one (1) in November 2011 and one (1) in May
2012.
• Two (2) per year in East Hawai`i: one (1) in November 2011 and one (1) in May
2012.
• All new Water Safety Officer I hires during orientation in Fiscal Year 2011-12
Objective 50% complete -We are currently holding these sessions; 2"
session to start and be completed in May 2012.
3. Continue to co-sponsor with Hawaiian Lifeguard Association-Hawai`i (HLA-Hawaii)
the Big Island Junior Lifeguard program at four(4) locations: Hilo, Puna, Kailua-
Kona and Hapuna,to promote ocean safety through education and activities to youth
ages 13-17. Programs to be implemented during July and August 2011.
• Objective 100% complete -We have held these classes at the identified
locations.
4. Sponsor and host Jr. Lifeguard Championships for the Island of Hawai`i at Hapuna
Beach State Park annually during July 2011.
• Objective 100% complete - Lifeguard state championships at the Hapuna
Beach on July 30,2011.
Six Month Progress Report on Program Objectives for FY 2011-12 7
FIRE
OCEAN SAFETY
5. Procure new surveyor tower for the Punalu'u Beach.
• Objective 50% complete -We have put up a temporary tower at the Punaluu
beach until the new surveyor tower is procured. The money for the purchase
of this tower has been allocated and is currently in the bid process.
6. Expand manpower coverage at the Punalu'u Beach tower to include two lifeguards
and coverage on weekends by January 2012.
• Objective 0% complete -We are unable to secure more personnel due to
budgetary constraints.
7. Create an equipment replacement schedule to ensure that all equipment is current and
up to standard by December 2011.
• Objective 100% complete -We have developed an equipment list that
identifies all of the equipment needed as personal equipment as well as
equipment that is needed at the towers. This allows us to evaluate our needs
and be better able to plan for future purchases.
• We have also secured alternative funding from the Sayer foundation and
received a grant through the Department of Liquor to assist with our Jr.
Lifeguard program equipment needs.
Six Month Progress Report on Program Objectives for FY 2011-12 8
FIRE
FIRE PREVENTION BUREAU
1. Maintain the support and direct participation in the review, modification,
development, and adoption of the State Model Fire Code.
• Objective 75% complete -As part of the State Fire Council's Fire Prevention
Committee,we have consolidated the State amendments of the 2009 NFPA 1,
Uniform Fire Code. This document should have been routed to the SFC for
their review. NFPA has a 3 year publication cycle.
2. Maintain annual review of Hawaii Revised Statutes Chapter 132D (Fireworks) and as
needed, develop and implement legislative proposals and strategies to more
effectively regulate the importation, sale, enforcement policy &procedures, and use
of consumer fireworks.
• Objective 25% complete -We have reviewed various fireworks related codes
relevant to Hawaii County and have several questions, concerns, and
revisions that need to be addressed.
• We have reviewed HRS 132D, Chapter 65 of the Hawaii State Fire Code and
its references to NFPA 1123 and NFPA 1124 and a meeting was tentatively
scheduled on February 7,2012 at Fire Administration.
3. Maintain inter-agency partnerships to assist in addressing identified needs to include
but not limited to: the State Fire Council,National Fire Academy (NFA),National
Fire Protection Association (NFPA), Hawaii Chapter of the Society of Fire Protection
Engineers (SFPE), and other county, state, and federal fire and law enforcement
agencies.
• Objective 50% complete-We have identified most needs and are now
making contact with other agencies.
• We are routinely in communication with NFPA.
• Two inspectors attend an SFPE seminar involving water based fire
protection systems.
• We are maintaining communication with other inter-departmental agencies
and have an Arson investigation meeting with Fire, HPD, and the
Prosecutor's Office on January 25, 2012.
Six Month Progress Report on Program Objectives for FY 2011-12 9
FIRE
FIRE PREVENTION BUREAU
4. Maintain the support and direct participation in the review, modification,
development, and adoption of the State Fire Code (2006 NFPA 1, Uniform Fire Code,
including local County amendments).
• Objective 95% complete- Our amendments unanimously past county
Council on 12/21/11 and awaits Mayor Kenoi's signature.
• Need to follow-up with Corporation Council to verify our date of
implementation and enforcement.
5. Maintain minimum of 35%participation and completion annually of Fire Fighter
Safety Guide.
• Objective 100% complete-Numbers are in and this year we have exceeded
our expectation and had an astounding 51% student participation rate.
Six Month Progress Report on Program Objectives for FY 2011-12 10
FIRE
AUXILIARY SERVICES BUREAU
Fire Equipment Maintenance Section
1. Provide training opportunities to allow personnel the knowledge base to keep abreast
of"latest"trends &technology.
• Objective not complete -Mechanic Shop was not able to meet this objective
due to increased furlough days, personnel shortage, and high vehicle repair
demand.
2. Establish a comprehensive vehicle replacement schedule in accordance with
recognized standards.
• Objective not met- Mechanic Shop was unable to meet this objective due to
Fleet Management system not working properly.
• Vehicle replacement schedule depends on information provided by the Fleet
Management system. If system is down, the Mechanic Shop is unable to
export information to make good recordable decisions for vehicle
replacement schedules.
3. Maintain our field maintenance program utilizing computer based software and data
management systems fleet management program.
• Objective not met- Fleet management Program not able to work because
mechanic shop computer lacks the connectivity and the computer memory to
run program.
• Working with Information Technology Department on the mechanic shop
computer connectivity and has ordered more memory for computer.
4. Implement an effective field vehicle preventative maintenance training program.
• Objective not met due to increased furlough days, personnel shortage, and
high vehicle repair demand.
Six Month Progress Report on Program Objectives for FY 2011-12 11
FIRE
AUXILIARY SERVICES BUREAU
Fire Communications Control Center
1. Implement a comprehensive system quality assurance/improvement program
inclusive of case review and policy/procedure review and development.
• Objective currently in progress -We are planning to implement a monthly
dispatch training program that identifies and documents training needs that
needs to be met. The program will cover the review of policies and
procedures, review of CAD and training with CAD, dispatch position review,
map and district reviews, radio commo review, and CML review.
• Currently working to implement a quarterly training and testing program
for the following subjects: ProQA training, review and testing; Radio
training review and testing,Policy/Procedures review and testing; EMD
training, review and testing.
• Supervisory testing and review of the crews and dispatcher center; Intro of
JPR evaluations.
2. Continuance of the plans and construction of the new Fire & Police Dispatch Center.
• Objective not yet met. We have identified property site and have drafted a
building plan.
3. Maintenance of required certification for annual Continuing Dispatch Education
(CDE).
• All certifications maintained as needed - CPR, First Responders and EMD.
4. Maintain participation in the ongoing communications system design and
modification to address current and projected system needs and regulatory
requirements.
• Objective currently in progress -Upgraded the newly installed Telex Radios
to meet HFD need to interface State Medicom System with HFD radio
system.
• Purchase and installed medico speakers. In the process of installing medico
radio to interface medico communications throughout the whole island.
Six Month Progress Report on Program Objectives for FY 2011-12 12
FIRE
AUXILIARY SERVICES BUREAU
Warehouse and Supply Section
1. Consistent intake of supply and equipment request received and delivered in an
expeditious manner.
• Objective currently in progress.
2. Ensuring proper general housekeeping throughout the warehouse to keep the working
environment clean, organized and safe from any potential hazards.
• Objective not yet met- In July 2011,HFD was made aware that the dispatch
center would need to be ADA compliant because of new Federal Laws to
make it ready to provide opportunities for possible ADA applicants,
therefore,the entire building(including warehouse) had to be compliant also.
Due to this,the cleaning of our warehouse is in place.
• Reorganization of warehouse for ADA compliant and fire code compliant by
June 2012. HFD is presently in the drafting stage with Inaba and Company
with no change in status since November 2011.
3. Disposal of supplies or equipment no longer serviceable or damage beyond repair.
• Objective currently in progress.
4. Recycling of appropriate materials and supplies to ensure "zero waste" in our
department.
• Objective currently in progress.
5. Identify and maintain core and essential inventory of all emergency services
equipment and supplies.
• Objective currently in progress.
6. Implementation of FRESH inventory system.
• Objective 0% complete -Implementation has not taken place due to waiting
for EMS to establish a system first—Warehouse will follow. Looking at
implementation in June 2012.
Six Month Progress Report on Program Objectives for FY 2011-12 13
FIRE
TRAINING BUREAU
1. Continue the support of all pre-existing training curriculum and personnel
participation in NFA programs.
• Objective currently in progress - Grant funding is in place to assist with
expenses for personnel to attend NFA through a revolving fund. This
opportunity is new and will be evaluated for its effectiveness.
• NFA direct delivery programs are scheduled and delivered to Hawaii Fire
Department personnel twice annually.
• 2012-2013 training is already scheduled.
2. Identify resource and projected budgetary requirements.
• Objective currently in progress - Training grants management continues.
Homeland Security funding for 2011 has been identified and opportunities
are being selected to address Operations,EMS, Leadership and Disaster
Preparedness training.
3. Reduce industrial injuries by preventative measure training and education programs.
• This objective continues to be address through the departments Wellness and
Fitness Initiative.
4. Maintain and expand partnership with the University of Hawaii in the delivery of the
Fire Science degree program.
• Objective currently in progress - Fire Science curriculum continues to be
offered through Hilo Community College.
5. Revise/Update our department's Driver Trainer Program to incorporate preventative
maintenance, continuing education, and proper documentation and accountability
records.
• Objective currently in progress - Existing program continues to meet the
present needs of the departments driver training needs.
• Updates are implemented as needed, however, a complete revision has not
been started.
6. Develop and implement a Temporary Assignment(T/A) Certification Program for
Fire Equipment Operator positions.
• A pilot Fire Equipment Operator curriculum delivery has been initiated.
Six Month Progress Report on Program Objectives for FY 2011-12 14
FIRE
n. ,.v .. . .. 9... . ......v...,.F. ... ....
VOLUNTEER TRAINING SECTION
1. Identify resource requirements to include projected budget.
• Objective currently in progress -As of January 2013 we are switching over
to a narrow band system (mobile as well as PAK radios) that is required by
the FCC.
• Another resource requirement would be to replace some of our vehicle fleet,
as out of our 36 vehicles the average age would come out to be a 1984
vehicle.
• Possibly hiring another training Captain position due to tasks at hand not
only includes training the volunteers, but dealing with implementing radios
systems,vehicle specifications, building specs, insures compliance to all
departmental rules and regulations, appears before community groups in the
event of a new volunteer station or company, assign apparatus fairly to
volunteer companies and coordinates in service training(ex. CPR/AED and
First Aid).
2. Continued integration of operation personnel with Volunteer Fire Companies.
• Objective currently in progress - FY 2012,we would like to do approx. 40%
of intergration with online companies, and in FY 2013 do 60%.
Six Month Progress Report on Program Objectives for FY 2011-12 15
Incident Type Response Summary by Station
Date Ranee: From 7/1/2011 To 12/31/2011
Station Selected: All
Incident Type Selected: All
Average
Incident Tyne Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Station: 01
Fire 18 18 00:09:14 $11,650.00 $2,839,905.00
EMS/Rescue 1,142 1,139 00:08:48 $0.00 $0.00
Hazardous Condition 13 13 00:09:18 $0.00 $0.00
Service Call 118 112 01:52:39 $0.00 $0.00
Good Intent 173 134 00:08:29 $0.00 $0.00
False Call 20 20 00:06:44 $0.00 $0.00
Totals: 1,484 1,436 00:16:51 $11,650.00 $2,839,905.00
Station: 02
Fire 14 14 00:08:32 $76,800.00 $466,400.00
EMS/Rescue 444 442 00:08:37 $0.00 $0.00
Hazardous Condition 2 2 00:11:31 $0.00 $0.00
Service Call 54 48 00:13:54 $0.00 $0.00
Good Intent 81 61 00:08:41 $0.00 $0.00
False Call 7 7 00:08:50 $0.00 $0.00
Totals: 602 574 00:09:05 $76,800.00 $466,400.00
Station: 03
Fire 14 14 00:08:34 $17,575.00 $5,739,500.00
EMS/Rescue 676 676 00:09:51 $0.00 $0.00
Hazardous Condition 6 6 00:09:49 $0.00 $0.00
Service Call 44 40 00:08:53 $0.00 $0.00
Good Intent 112 76 00:09:07 $0.00 $0.00
False Call 17 17 00:07:21 $0.00 $0.00
Severe Weather 1 1 00:09:19 $0.00 $0.00
Other 1 1 00:10:38 $0.00 $0.00
Totals: 871 831 00:09:40 $17,575.00 $5,739,500.00
Station: 04
Fire 6 6 00:09:28 $20,000.00 $528,000.00
EMS/Rescue 356 356 00:10:25 $0.00 $0.00
Hazardous Condition 2 2 00:12:52 $0.00 $0.00
Service Call 29 27 00:07:54 $0.00 $0.00
Good Intent 52 25 00:08:43 $0.00 $0.00
False Call 6 6 00:07:17 $0.00 $0.00
Totals: 451 422 00:10:07 $20,000.00 $528,000.00
Station: 05
Fire 16 16 00:16:08 $51,400.00 $51,400.00
EMS/Rescue 572 572 00:13:15 $0.00 $0.00
INC062(3.00) Page 1 of 5 Printed: 02/19/2012 13:43:03
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Hazardous Condition 12 12 00:14:25 $0.00 $0.00
Service Call 48 46 00:17:48 $0.00 $0.00
Good Intent 97 59 00:15:55 $0.00 $0.00
False Call 12 12 00:09:17 $0.00 $0.00
Totals: 757 717 00:13:46 $51,400.00 $51,400.00
Station: 06
Fire 10 10 00:15:02 $10,025.00 $410,000.00
EMS/Rescue 252 252 00:12:55 $0.00 $0.00
Hazardous Condition 4 3 00:14:32 $0.00 $0.00
Service Call 28 27 00:18:30 $0.00 $0.00
Good Intent 26 11 00:16:34 $0.00 $0.00
False Call 6 6 00:07:47 $0.00 $0.00
Totals: 326 309 00:13:31 $10,025.00 $410,000.00
Station: 07
Fire 51 50 00:11:03 $158,020.00 $558,050.00
EMS/Rescue 1,191 1,186 00:12:26 $0.00 $0.00
Hazardous Condition 12 12 00:09:59 $0.00 $0.00
Service Call 120 115 00:16:08 $0.00 $0.00
Good Intent 323 230 00:10:27 $8,000.00 $95,000.00
False Call 31 31 00:12:02 $0.00 $0.00
Totals: 1,728 1,624 00:12:21 $166,020.00 $653,050.00
Station: 08
Fire 7 7 00:11:16 $0.00 $0.00
EMS/Rescue 218 218 00:12:18 $0.00 $0.00
Hazardous Condition 3 3 00:08:54 $0.00 $0.00
Service Call 22 21 18:36:48 $0.00 $0.00
Good Intent 35 21 00:13:59 $0.00 $0.00
False Call 15 15 00:09:33 $0.00 $0.00
Totals: 300 285 01:33:36 $0.00 $0.00
Station: 09
Fire 9 8 00:17:22 $0.00 $0.00
EMS/Rescue 355 351 00:16:13 $0.00 $0.00
Hazardous Condition 5 5 00:07:24 $0.00 $0.00
Service Call 39 33 00:21:33 $0.00 $0.00
Good Intent 56 24 00:12:52 $0.00 $0.00
False Call 13 13 00:09:17 $0.00 $0.00
Totals: 477 434 00:16:09 $0.00 $0.00
Station: 10
Fire 33 33 00:17:10 $197,800.00 $317,300.00
EMS/Rescue 926 923 00:12:39 $0.00 $0.00
Hazardous Condition 14 14 00:15:10 $0.00 $0.00
Service Call 90 86 00:15:21 $0.00 $0.00
Good Intent 129 96 00:16:30 $0.00 $0.00
False Call 8 8 00:12:51 $0.00 $0.00
INC062(3.00) Page 2 of 5 Printed: 02/19/2012 13:43:03
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Severe Weather 3 3 00:17:43 $0.00 $0.00
Other 1 1 00:12:07 $0.00 $0.00
Totals: 1,204 1,164 00:13:20 $197,800.00 $317,300.00
Station: 11
Fire 37 36 00:11:23 $0.00 $0.00
EMS/Rescue 177 176 00:15:18 $0.00 $0.00
Hazardous Condition 2 2 00:18:17 $0.00 $0.00
Service Call 23 19 00:11:17 $0.00 $0.00
Good Intent 26 17 00:15:16 $0.00 $0.00
False Call 1 1 00:05:27 $0.00 $0.00
Totals: 266 251 00:14:25 $0.00 $0.00
Station: 11A_
EMS/Rescue 1 I 00:07:05 $0.00 $0.00
Totals: 1 1 00:07:05 $0.00 $0.00
Station: 12
Fire 14 14 00:10:08 $1,040.00 $1,040.00
EMS/Rescue 310 310 00:11:32 $0.00 $0.00
Hazardous Condition 3 3 00:12:43 $0.00 $0.00
Service Call 33 33 01:06:29 $0.00 $0.00
Good Intent 66 36 00:12:14 $0.00 $0.00
False Call 15 15 00:10:57 $0.00 $0.00
Totals: 441 411 00:15:56 $1,040.00 $1,040.00
Station: 14
Fire 13 13 00:14:38 $2,500.00 $1,002,500.00
EMS/Rescue 275 274 00:17:04 $0.00 $0.00
Hazardous Condition 3 3 00:16:37 $0.00 $0.00
Service Call 30 30 00:39:06 $0.00 $0.00
Good Intent 54 28 00:14:12 $0.00 $0.00
False Call 22 22 00:14:40 $0.00 $0.00
Other 1 1 00:13:53 $0.00 $0.00
Totals: 398 371 00:18:24 $2,500.00 $1,002,500.00
Station: 15
Fire 20 20 00:13:34 $300,000.00 $300,000.00
Rupture/Explosion 1 1 00:08:38 $0.00 $0.00
EMS/Rescue 174 174 00:12:58 $0.00 $0.00
Hazardous Condition 2 2 00:22:32 $0.00 $0.00
Service Call 33 32 00:14:35 $0.00 $0.00
Good Intent 19 12 00:12:41 $0.00 $0.00
False Call 7 7 00:15:26 $0.00 $0.00
Other 1 1 00:18:37 $0.00 $0.00
Totals: 257 249 00:13:22 $300,000.00 $300,000.00
Station: 16
Fire 8 8 00:10:39 $663,000.00 $703,000.00
INC062(3.00) Page 3 of 5 Printed: 02/19/2012 13:43:03
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
EMS/Rescue 142 142 00:09:31 $0.00 $0.00
Service Call 15 14 00:17:49 $0.00 $0.00
Good Intent 23 15 00:14:05 $0.00 $0.00
False Call 2 2 00:15:28 $0.00 $0.00
Totals: 190 181 00:10:39 $663,000.00 $703,000.00
Station: 17
Fire 11 11 00:13:25 $130,000.00 $150,000.00
EMS/Rescue 59 59 00:12:59 $0.00 $0.00
Hazardous Condition 1 1 00:12:31 $0.00 $0.00
Service Call 4 3 00:14:03 $0.00 $0.00
Good Intent 7 3 00:12:16 $0.00 $0.00
False Call 1 1 00:10:16 $0.00 $0.00
Severe Weather 2 2 00:08:18 $0.00 $0.00
Totals: 85 80 00:12:54 $130,000.00 $150,000.00
Station: 18
Fire 22 22 00:08:36 $150,000.00 $740,000.00
EMS/Rescue 421 420 00:10:14 $0.00 $0.00
Hazardous Condition 9 9 00:13:33 $0.00 $0.00
Service Call 61 58 00:11:36 $0.00 $0.00
Good Intent 72 50 00:11:25 $0.00 $0.00
False Call 8 8 00:08:38 $0.00 $0.00
Severe Weather 1 1 00:09:00 $0.00 $0.00
Other 1 1 00:20:26 $0.00 $0.00
Totals: 595 569 00:10:28 $150,000.00 $740,000.00
Station: 19
Fire 8 7 00:15:45 $0.00 $3,000.00
Rupture/Explosion 1 1 00:15:05 $0.00 $0.00
EMS/Rescue 126 117 00:17:17 $0.00 $0.00
Hazardous Condition 6 4 00:21:28 $0.00 $0.00
Service Call 18 17 00:23:00 $0.00 $0.00
Good Intent 29 16 00:14:13 $0.00 $0.00
False Call 3 3 00:10:15 $0.00 $0.00
Totals: 191 165 00:17:28 $0.00 $3,000.00
Station: 20
Fire 28 28 00:14:06 $210,000.00 $310,000.00
EMS/Rescue 227 225 00:17:14 $0.00 $0.00
Hazardous Condition 2 2 00:14:52 $0.00 $0.00
Service Call 16 15 00:15:42 $0.00 $0.00
Good Intent 40 30 00:17:29 $0.00 $0.00
False Call 2 2 00:15:42 $0.00 $0.00
Totals: 315 302 00:16:52 $210,000.00 $310,000.00
Station: AS
Blank or Invalid 1 $0.00 $0.00
INC062(3.00) Page 4 of 5 Printed: 02/19/2012 13:43:03
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Tyne Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Totals: 1 $0.00 $0.00
Station: No Station Entered
EMS/Rescue 4 4 00:03:05 $0.00 $0.00
Good Intent 1 1 00:06:05 $0.00 $0.00
Totals: 5 5 00:03:41 $0.00 $0.00
Total Incident Count: 10,945 $2,007,810.00 $14,215,095.00
INC062(3.00) Page 5 of 5 Printed: 02/19/2012 13:43:03
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
FIRE
_ W a . . .... .._..0 ....
EMERGENCY OPERATIONS DIVISION
1. Continued pursuit of meeting recognized response time standards according to NFPA 1710.
The integration of American Medical Response (AMR) ambulance service into our
dispatch protocols has improved the availability of the fire department's Advanced
Life Support(ALS) ambulances for incident calls. The availability of AMR also
allows the in-district Engine Company to clear their call promptly instead of waiting
for an available HFD ambulance unit. We have integrated the U.S. Army Pohakuloa
Fire into our Primary Response protocols for areas inclusive of Highway 200 from the
17 to 43mm. This has improved primary response times in this district. The Hawaii
Fire Department strives to meet the standards of NFPA (National Fire Protection
Association) 1710 and 1720 standards for the Organization and Deployment of Fire
Suppression Operations,Emergency Medical Operations and Special Operations to
the public by Career and Volunteer Fire Departments. Our Average response times
are meeting these standards.
During this reporting period,we responded to 20,972 alarms with an average response
time of 7.5 minutes.
2. Maintain annual review and evaluation of department's service delivery performance
based on identified recognized fire protection service delivery standards as defined by
but not limited to NFPA, Hawai`i Insurance Bureau, Insurance Services Office (ISO),
OSHA, and United States Lifeguarding Association at the end of each fiscal year.
Annual review has been completed . The Hawaii Fire Department is meeting the
standards of NFPA 1710 and 1720. The Hawaii Insurance Bureau is under the
process of conducting performance assessments and possible district
reclassification of areas of Hawaii County. Changes to district classifications
will be considered in establishing future goals and objectives.
Final Status Report on Program Objectives for FY 2010-11 1
FIRE
EMERGENCY OPERATIONS DIVISION
3. Continued pursuit of personnel and resource requirements for achievement of
industry standards of fire protection service delivery. This will include the pursuit of
meeting of personnel staffing levels in accordance with NFPA 1710 Standard for the
Organization and Deployment of Fire Suppression Operations, Emergency Medical
Operations, and Special Operations to the Public by Career Fire Departments.
Currently,we do not meet the NFPA 1710 standard for personnel staffing for
fire protection. We were awarded the Staffing for Adequate Fire and
Emergency Response (SAFER) Grant to provide 20 additional positions in an
effort to approach the NFPA 1710 standard. However, due to the current fiscal
condition of our County,the required matching funds would have been difficult
to secure and the Hawaii Fire Department declined the grant award. Our
current personnel and resource allocations are below a level of recognized
standards which is limited by the financial challenges facing all municipalities.
The current personnel resource allocation is approximately 80% of identified
standard.
4. Maintain the construction process of targeted priority infrastructure (new Makalei
Fire Station)by June 2011.
Construction of the new Fire Station commenced May 9,2011 and has been on
schedule for completion by August 2012
5. Maintain annual review and revision of all Mutual Aid Agreements, Memorandums
of Understanding(MOU), and Memorandums of Agreement (MOA)to support
interagency partnerships and operational effectiveness by May 2011.
Annual review of all Mutual Aid Agreements have been completed and the
revision process is 50% completed. The remaining documents that are under
review are in the possession of the partnering agencies or County of Hawaii
Administrative Office awaiting final approvals and signatures. All current
mutual aid agreement policies remain in effect until the revised policies are
approved and implemented.
6. Maintain annual review and identify recognized service delivery, training, and equipment
standards as defined by various organizations as,but not limited to; State of Hawai`i
Department of Health EMS Branch, Department of Transportation, etc by June 2011.
The annual review of the Emergency Medical Services Program performance has been
completed. The Hawaii Fire Department is in compliance with State response time
bench marks.
Final Status Report on Program Objectives for FY 2010-11 2
FIRE
EMERGENCY OPERATIONS DIVISION
7. Maintain annual review of the Ocean Safety Program performance measures by June 2011.
Refer to Ocean Safety Program report.
8. Develop a financial report that identifies project areas which would have the least impact on
service to our community, yet, providing sound cost-saving measures by September 2010.
Report generated which earmarked cost-saving measures for the Hawaii Fire
Department. Project areas identified for cost reduction, but not limited to,were an
evaluation of the required Driver Training hours needed, reduction of electrical use in
all stations, and evaluation of all generated overtime.
9. Continued pursuit of alternative funding programs and prioritize cost-sharing programs based
on the current Department financial feasibility by December of each Fiscal year.
We were awarded a Community Development Block Grant(CDBG) award for
$250,000 for the purchase of a 2000 gallon Fire Apparatus Tanker for the Ka'u district.
We were also awarded the 2010 SAFER Grant to provide 20 additional firefighter
positions throughout the County. We were awarded a CDBG funding in the amount of
$600,000 to purchase a Class A Fire Apparatus Pumper for the Pahoa District.
Final Status Report on Program Objectives for FY 2010-11 3
FIRE
EMERGENCY OPERATIONS DIVISION
Emergency Medical Services (EMS) Bureau
1. Implement revised Emergency Medical Services program organizational structure,to
include the filling of EMS Bureau management positions, and developed recruitment
and retention strategies by August 2010.
This objective has been completed with the implementation of our EMS Career
Ladder on August 1,2010. The EMS Battalion Chief position was filled on
December 1,2010. Special on-line classes for Anatomy & Physiology and
Medical Terminology with Kapiolani Community College were established in
April 2011 for personnel interested in applying for the January 2012 MICT
Class. Twenty three HFD personnel registered for the classes. The FMS III/
EMS Bureau Captain Assessment held on June 23rd,2011 and the position was
filled on August 1St,2011.
2. Audit and revise annual EMS Bureau Quality Improvement Program including the
implementation of personnel surveys to obtain and identify possible modification and
new concept adoption by January 2011.
This objective has been accomplished._The QA/QI and ePCR Charting policies
were implemented on May 1St,2011. QA of charts is being conducted on a
monthly basis with discussion and feedback being provided to the caregiver. The
QA/QI members include the EMS Bureau personnel, ePCR committee
members, and Doctors J. FitzGerald and T. Jones.
3. Assess and evaluate possible avenues for"expanded scopes of practice" for the
current EMS program by June 2011.
This objective has been accomplished and is ongoing. We have implemented an
in-house tuberculosis screening for fire fighters working in districts where TB
screening sites have been suspended due to Department of Health personnel
shortages. We have also expanded our numbers of certified Child Passenger
Safety Technicians to assist in injury prevention and education. We are also
working with DOH EMS Injury Prevention in establishing a Senior Fall
Prevention program on the Big Island.
Final Status Report on Program Objectives for FY 2010-11 4
FIRE
EMERGENCY OPERATIONS DIVISION
Emergency Medical Services (EMS) Bureau
4. Assess and evaluate the current EMS supply, equipment, and pharmaceuticals
inventory and distribution system, and accountable inventory system of EMS supplies
and medications for financial effectiveness and productivity level improvements to
the system by December 2010.
This objective has been completed. Our current system is functional and
efficient to where operational effectiveness is maintained. The inventory of and
accountability for equipment could be improved and should be automated.
Research into a specific type of accountability system needs to be done.
Financial effectiveness thus far has been prudently maintained. Meetings with
IT have steered the Bureau to the County's FRESH system to assist with the
management of EMS supplies.
5. Develop and deploy a reserve medical response fleet to support effective EMS
preparedness and response to disaster type incidents and to support effective vehicle
transition associated with breakdowns and maintenance by June 2011.
Although the procurement of vehicles is an ongoing process,this objective has
been met with the delivery and of three (3) new ambulances that were put into
service in March 2011, adding three (3) medic units to our reserve fleet. Two (2)
more additional ambulances were procured with the 2010-2011 funding and are
currently in the production phase at the manufacturer.
6. Continue to assess and evaluate the response plan for the prevention of a Pandemic
Flu outbreak—identify,train, educate and implement by December of each fiscal
year.
We have accomplished this objective by participating in a Statewide Pandemic
Flu exercise with State Civil Defense on October 11,2011.
7. Develop an emergency response plan for any identified community health hazard in
which this Department can be a vital part of the communities risk reduction measure
by June 2011.
Objective has not yet been initiated.
- Pending.
8. Develop an apparatus report to determine the need for ambulance replacement as
determined by the requirements of the State of Hawaii Department of Health by
February 2011.
This objective is completed.
Final Status Report on Program Objectives for FY 2010-11 5
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Rescue Operations
1. Maintain annual review and revision of current Search and Rescue policies and
procedures in accordance with recognized industry standards. Review revision, adopt
and implement by December 2010.
We do have a current standard operating guide for rescue however we are still
updating some of the procedures to reflect our newly added apparatus and
reviewing the geographical boundaries (30% completed).
2. Continue to assess and evaluate the TA/FRS Basic Training Course.
Currently,we are using the respective rescue captains to train and qualify our
TA rescue personnel. We have a skills check off list that is currently being used
along with the standard departmental minimum qualifications.
3. Develop and implement a mandatory Rescue Specialist training and competency
certification program by December 2010.
A proposed training schedule has been submitted and is awaiting approval for
implementation. This would include specific tracking of all of our rescue
personnel's training needs. (80% completed).
4. Development of a Resource Management Plan for all types of rescue disciplines by
December 2010.
We have reviewed our equipment needs for our individual rescue personnel and
are updating and supplementing the cache of existing equipment (70%
completed).
5. Implement water rescue training with the Ocean Safety Lifeguards quarterly during
fiscal year.
We have implementing a new aquatics program with the help and integration of
our Ocean Safety division personnel(completed).
6. Implement 2 week Urban Search& Rescue (US&R)training course for the FF
recruits attending the FF Recruit course starting on March 16, 2010.
This has been implemented; however, the span of this rope rescue training was
delivered only over 3 consecutive days.
Final Status Report on Program Objectives for FY 2010-11 6
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Rescue Operations
7. Continue to be actively involved in procuring funds through grants and other
alternative sources throughout the fiscal year.
We are still looking for alternative funding to assist with our current economic
downfall and to assist with the procurement of equipment. We are also
fortunate to have a foundation that was set up to supplement our budget for
equipment purchase
Final Status Report on Program Objectives for FY 2010-11 7
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Hazmat Operations
1. Establish a mandatory Hazardous Materials Specialist training and competency
maintenance program by January 2011.
We have implemented mandatory training for all hazmat technicians in order to
maintain their current certifications with specific areas that need to be covered
(completed).
2. Establish a Hazardous Materials equipment maintenance and replacement program by
January 2011.
We have been reviewing all of our equipment maintenance and supply needs and
are developing a purchase schedule for each based on our current use rate (70%
completed).
3. Maintain annual review and revise current Hazmat policies,procedures and
guidelines in accordance with OSHA,NIOSH, and NFPA. Develop a recommended
revised draft by January 2011.
We have revised the hazmat SOP/SOG and are in the process of organizing its
content. We will then submit it to Corp Council for review before
implementation (70% completed).
4. Review training opportunities offered by Department of Homeland Security (DHS),
93rd CST, State RAD Team, and other outside agencies, and identify opportunities for
partnerships and shared resources by August 2010.
DHS training opportunities have been made available to all hazmat personnel
currently assigned to the team. We continue to have our hazmat personnel
participate in annual drills and training with the CST team to review equipment
operations and response to various types of hazmat emergencies (completed).
5. Develop a Resource Management Plan for Hazmat incidents by January 2011.
We have reviewed our equipment needs for our individual hazmat personnel and are
updating our existing equipment and supply needs (completed).
Final Status Report on Program Objectives for FY 2010-11 8
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Hazmat Operations
6. Procure funding for training and recertification through grants and other alternative
sources by December 2010.
We are still looking for alternative funding to assist with our current economic
downfall and to assist with the procurement of equipment. We are also fortunate to
have a foundation set up to assist with equipment purchases that may be used to
purchase hazmat equipment.
Final Status Report on Program Objectives for FY 2010-11 9
FIRE
� �.�.�.v� a�,....��
OCEAN SAFETY
1. To reach target manpower goals of providing a minimum of two (2) Water Safety
Officers daily per tower in accordance with our operational schedule, and so strive to
provide at least four(4) Water Safety Officers on site at Hapuna Beach State Park
and four(4) Water Safety Officers at Kahalu'u Beach Park, and two (2) Water Safety
Officers at each of the following: La'aloa Beach Park, Honoli'i Beach Park,
Richardson's Ocean Park, Isaac Hale Beach Park and Ahalanui. Onekahakaha Beach
Park, Carlsmith Beach Park, Leleiwi Beach Park and Spencer Beach Park will have at
least two (2) Water Safety Officers on duty during weekends, holidays and summer
and winter vacation. Manpower goals to be attained by June 2011.
Increase manpower to (2) at the Punaluu Beach park and to increase coverage to
seven (7) days a week. Currently, there is only one lifeguard on duty five (5)
days a week, Monday through Friday. Manpower goals to be attained by June
2011. (not completed). Given the current budget shortfall,we are unable to
increase our position numbers. However,we did complete an open recruitment
in October 2010 to fill our vacant positions (completed with recruitment
however there are currently 2 more vacant positions).
2. To develop, implement and maintain an expansion of services to include the surrounding
coastal areas, providing for rescue response for a 266-mile range by June 2011.
We began coverage at the Punaluu beach on May 17,2010. An assessment was also
done for Kua Bay in west Hawaii where there have been some shoreline ocean incidents
in the recent past (completed).
3. Provide a minimum of four(4)United States Lifeguard Association(USLA) open
water rescue training sessions to all Water Safety Officers on staff as follows:
• Two (2)per year in West Hawai`i: one (1) in November 2010 and one (1) in May 2011.
• Two (2)per year in East Hawai`i: one (1) in November 2010 and one (1) in May 2011.
• All new Water Safety Officer I hires during orientation in Fiscal Year 2010.
This has been implemented and is in current use (completed).
4. Continue to co-sponsor with Hawaiian Lifeguard Association-Hawai`i (HLA-Hawaii)
the Big Island Junior Lifeguard program at four(4) locations: Hilo, Puna,
Kailua-Kona and Hapuna,to promote ocean safety through education and activities to
youth age 13-17. Programs to be implemented during July 2010 and June 2011.
We have held the class in June and July of 2010 in Hilo,Kahaluu, and Hapuna.
We were short on manpower in east Hawaii so we didn't hold a class in Puna,
however,we will try to hold classes this year in all 4 districts (completed).
Final Status Report on Program Objectives for FY 2010-11 10
FIRE
OCEAN SAFETY
5. Sponsor and host Jr. Lifeguard Championships for the Island of Hawai`i at Hapuna
Beach State Park annually during August 2010.
We have held the championships at Hapuna as projected and plan to do the
same again in 2011. This objective has been completed.
Final Status Report on Program Objectives for FY 2010-11 11
FIRE
FIRE PREVENTION BUREAU
1. Maintain the support and direct participation in the review, modification,
development, and adoption of the State Fire Code
See Objective#4.
2. Maintain annual review of Hawaii Revised Statutes Chapter 132D (Fireworks) and as
needed, develop and implement legislative proposals and strategies to more
effectively regulate the importation, sale, enforcement policy &procedures, and use
of consumer fireworks.
See Objective#5.
3. Maintain inter-agency partnerships to assist in addressing identified needs to include
but not limited to: the State Fire Council,National Fire Academy (NFA),National
Fire Protection Association(NFPA), Hawaii Chapter of the Society of Fire Protection
Engineers (SFPE), and other county, state, and federal fire and law enforcement
agencies.
This objective is ongoing. We are currently receiving assistance from NFPA,
DLIR(Department of Labor and Industrial Relations), and the State Fire
Council in establishing the State of Hawaii Fire Code. We are also working with
other County agencies in securing a safe area to properly dispose of any illegal
aerial fireworks. We are presently seeking the assistance from the Harbors
Division, Matson,Young Brothers and other shipping companies to notify us of
any fireworks shipments. Shippers, Inspectors and the Fireworks Auditor
continue working together identifying and inspecting fireworks shipments.
4. Maintain the support and direct participation in the review, modification,
development, and adoption of the State Fire Code (2006 NFPA 1, Uniform Fire Code,
including local County amendments).
This objective is in progress and approximately seventy (70) percent completed.
County amendments have been completed and submitted to Corporation
Counsel for review. Targeted for Peer and County Council review in November
2011. Progress presently at 70% completed, Presently on step 4
o Step 1 Adoption of State Fire Code-completed
o Step 2 Amendment Language to State Fire Code for Hawai'i County Code -
Completed
o Step 3—Review by Corporation Counsel and Fire Chief-Completed
o Step 4—Submit to County CounciUPublic/Peer Review
o Step 5—Approval or Rejection of Amendment language
o Step 6—a.If approved,forwarded to Mayor for Approval and Signature
b.If rejected by Council—Back to Fire Department for revisions
b.l. resubmit to County Council
Final Status Report on Program Objectives for FY 2010-11 12
FIRE
FIRE PREVENTION BUREAU
5. Maintain annual review of Hawaii Revised Statutes Chapter 132D (Fireworks) and as
needed, develop and implement legislative proposals and strategies to more
effectively regulate the importation, sale and use of consumer fireworks.
This objective is completed as HRS 132-D has been adopted and signed into law
by the Governor 6/2011. The Hawaii County has opted to enforce effective
1/2012. However, the State Fire Council has introduced a "housekeeping Bill"
amending certain parts of the code that the Governor signed,which is currently
in process.
6. Maintain minimum of 35%participation and completion annually of Fire Fighter
Safety Guide.
Objective met for 2010/11 through the teamwork of members of the Fire
Department,we have exceeded our objective and achieved a 47 percent
participation during 2010.
7. Measure/quantify man hours required for plans review of businesses, residential, and
other related occupancies by June 30, 2011.
Work on this objective started late in the fiscal year. Data continues to be
collected. With the Mayors Initiative to speed up the Counties plans review
process,fire inspectors participated in the program from it's inception and
continue to be a key component of the now operational program. Analysis of the
data is in progress. 20 percent completed.
8. Identify man hours required for inspection and acceptance testing of fire protection
systems by June 30, 2011.
This objective is has been initiated with the collection of historical data covering
previous inspections. 20 percent completed.
Final Status Report on Program Objectives for FY 2010-11 13
FIRE
AUXILIARY SERVICES BUREAU
Fire Equipment Maintenance Section
1. Provide training opportunities to allow personnel the knowledge base to keep abreast
of"latest"trends&technology.
This objective is ongoing. We have identified one worker who received training
in ladder truck operations in September 2010. Due to increased work load,
coupled with furlough schedule implementation,this objective, although still a
priority, has seen no further progress.
2. Establish a comprehensive vehicle replacement schedule in accordance with
recognized standards.
This objective is ongoing and about 25 percent completed. Ambulances continue
to be replaced on average two per year. Pursuit of available replacement
apparatus from Government/State surplus continues (Received 1 in 2010 for
volunteers). Data collection is ongoing.
3. Maintain our field maintenance program utilizing computer based software and data
management systems fleet management program.
Computer will need to be updated to use fleet management software to its
potential. This objective is 25 percent completed. All three of these objectives
have been severely impacted by the reduction in available manpower and the
increased demands for maintenance on an aging fleet. Personnel continue to
provide professional mechanical services,while these other critical areas are
addressed when time and available resources permit.
Fire Communications Control Center
1. Implement a comprehensive system quality assurance/improvement program
inclusive of case review and policy/procedure review and development.
This objective has been implemented and is operational. All Fire Dispatchers
using ProQA. Supervisors are reviewing cases. Annual recertification is ongoing,
and the IT support component is in place.
2. Continuance of the plans and construction of the new Fire & Police Dispatch Center.
We have identified that the building will be occupied by both Police and Fire
Dispatch and received drawn out floor plans. However, project at a standstill
due to the lack of funding. Construction is on hold.
Final Status Report on Program Objectives for FY 2010-11 14
FIRE
AUXILIARY SERVICES BUREAU
3. Maintenance of required certification for annual Continuing Dispatch Education
(CDE)
This objective has been met. The following re-certifications are ongoing:
Medical First Responders Refresher, CPR Recertification, EMD Recertification,
Bloodborne Pathogen training and Ergonomics awareness training.
Recertification and Refresher requirements are addressed as required as an
ongoing process. All dispatchers maintain National Academy Medical Priority
Dispatch System certification
4. Participation in the ongoing communications system modification to address current
and projected system needs and regulatory requirements
This objective is in on schedule. Radio console upgrades are 80% complete,
awaiting speaker and headset upgrades and removal of old equipment. The
County Radio upgrade project continues planning and design phases. Project
manager identified and RFP development in progress.
Warehouse and Supply Section
1. Consistent intake of supply and equipment request received and delivered in an
expeditious manner.
This objective is about 30% completed and ongoing. Warehouse personnel
implemented a weekly island wide delivery schedule. Reducing overtime
expenses and delivery costs. Warehouse efficiency has increased due to
implemented schedules for receiving items and processing requests.
2. Ensuring proper general housekeeping throughout the warehouse to keep the working
environment clean, organized and safe from any potential hazards.
This objective remains is at 25 percent complete. Due to the deactivation of the
Railroad warehouse location, additional equipment and supplies has been moved
to the Kinoole location, impacting the space available. However, safe working
conditions and proper housekeeping measures are being maintained in the
warehouse.
Final Status Report on Program Objectives for FY 2010-11 15
FIRE
AUXILIARY SERVICES BUREAU
3. Proper training and maintenance of Mako compressor to include filling of SCBA
bottles in a timely fashion and quality control testing on a regular basis.
Objective met. This objective has been assigned to our Emergency Operations
Bureau (Waiakea Fire Station personnel) and is being accomplished. Fire
Rescue Specialist Michael Sohriakoff is the lead in this maintenance project.
Ongoing maintenance and servicing of MAKO Compressors at three locations
islandwide is done following manufacturers guidelines.
4. Disposal of supplies or equipment no longer serviceable or damage beyond repair.
This objective is met on an ongoing basis. During this reporting period,we have
disposed of damaged hose, downgraded confidential information, unusable
metal supply shelves, usable PPE, electrical waste, disregarded batteries of all
types, and various types of broken unusable equipment. Station records received
by warehouse are disposed of, out of service hoses and equipment processed for
disposal, old electronic equipment submitted for recycling.
5. Recycling of appropriate materials and supplies to ensure "zero waste" in our
department.
This objective is in progress and about 50 percent completed. The distribution
center participates in all recycling programs available. We recycle old
disregarded batteries, electrical equipment, computer equipment, and various
types of disposable metals (removed old shelving for scrap metal). This is an
ongoing process. Bi-annual clean up and disposal activity allows for the
accumulation of about 6 months of recyclables. Specific items are disposed of as
required when recycle opportunities are available.
6. Identify and maintain core and essential inventory of all emergency services
equipment and supplies.
This objective is 50 percent completed. The distribution center maintains a core
and essential inventory of all emergency service equipment and supplies and
conducts a visual inspection of the Distribution Center. This is recorded by a 6
month and a one year inventory that is turned to the Fire Chief. The EMS
supply section has piloted the inventory control system utilizing the FRESH
system A complete integration of all Fire Department supplies and equipment
inventory is projected for 2011-2012.
Final Status Report on Program Objectives for FY 2010-11 16
FIRE
TRAINING BUREAU
1. Continue the support of all pre-existing training curriculum and personnel
participation in NFA programs.
This objective has been accomplished for the 2010/11 fiscal period. However,
the pursuit of appropriate training is ongoing year after year. Two National
Fire Academy courses have been identified for delivery in May and July,2011.
Aquatics,Hazmat,First Responder,Driver Training, Recruit, and Firefighting
training curriculums and re-certifications are ongoing and progressing on
schedule. National Fire Academy Courses held as follows:
1. Strategies and Tactics May 12/13,2010 with 27 attendees
2. Decision Making for Initial Company Operations July 14/15,2011
with 30 attendees.
Personnel continue to apply for and attend National Fire Academy Courses at
Emmitsburg, Maryland.
2. Identify resource and projected budgetary requirements.
Objective has been completed. We have identified resources (2 road worthy
Engines) and personnel needed (span of control of 1 trainer per 5 Fire Fighter
Recruits) to conduct Fire Recruit Training effectively and safely.
3. Reduce industrial injuries by preventative measure training and education programs.
Industrial related injuries for the Fire Department totaled 23 in calendar year
2009 and 23 in calendar year 2010. Preventative measures continue and this
objective is ongoing and met annually.
Examples of training and education programs include:
• CPR,AED, First Aid retraining and/or recertification
• Hazmat Training dates for 2011 have been set and confirmed
• Training Bureau and Prevention Bureau trained on the Bullard
Extinguisher system
• Continued maintenance and training on the Burn Trailer
• Six classes given on "Blood Borne Pathogens"
• Training for instructors for Aquatics Competency Certification for
Instructors
• Flyers sent to all stations and volunteer stations regarding safe driving
practices, "Alive on Arrival"
Final Status Report on Program Objectives for FY 2010-11 17
FIRE
TRAINING BUREAU
4. Establish an ongoing Safety committee to address issues and concerns of personnel
This objective has not yet been completed; however, Battalion Chief Gerald
Kosaki has been identified as our Safety Administrator. The Safety
Administrator continues to work with the Counties Safety Office, Fire
Department Human Resources and Department personnel to monitor and
facilitate safety programs.
5. Develop proposals for future training facility requirements to include: facilities,
sites, projected cost, resources and adjuncts, inter-agency partnerships, etc.
This objective is pending. A new training facility is included in plans design for
future Mohouli Administrative complex. Project on hold due to lack of funding.
A partnership continues with State DOT Airports Division and the Hawaii Fire
Department to utilize airport training area for the Live Fire Mobile Training
Facility.
6. Maintain and expand partnership with the University of Hawaii in the delivery of the
Fire Science degree program
This objective has been accomplished. Fire Science Courses have been
established and are available through the Community College/University of
Hawaii System. The Hawaii Fire Department assista with lecturers, facilities
and equipment for skills application.
Final Status Report on Program Objectives for FY 2010-11 18
FIRE
VOLUNTEER TRAINING SECTION
1. Identify resource requirements to include projected budget.
We have attained this objective by identifying three replacement apparatuses
and communication equipment(pagers, portable and mobile radios).
2. Continued integration of operation personnel with Volunteer Fire Companies.
This objective is ongoing and at 50 percent completion. The scheduling of future
integrated drills are planned.
3. Completion of the Firefighter I/II certification program, which started in September
2007, by December 2010.
This objective has been attained. The initial program of the Firefighter I/II has
been delivered to all Volunteer Fire Fighters. However,we are continuing to
administer the program to new volunteers or personnel that were unable to
complete their FF I/II program due to absence or because they joined
mid-stream of the program. Those personnel will"makeup" the missed parts of
the program during the 2011 calendar year.
4. Initiate the construction of apparatus garage facilities for volunteer companies 11-A
(Pahala), and 11-D (Naalehu).
This objective is in progress. As of June 2011,the buildings have been purchased
and we are awaiting for the construction contract to be put out to bid.
5. Identify prospective sites for recommendation to establish volunteer apparatus
garages for Milolii, Kona Paradise and Pa'auilo.
This objective is 0% completed. No sites have been identified to date.
Final Status Report on Program Objectives for FY 2010-11 19
Incident Type Response Summary by Station
Date Ranee From 7I1201O To 6/30/2011
Station Selected: All
Incident Type Selected: All
Average
Jnddeat Time Incident Used in Ave. Response Time
Station ID Coast Resp. SH:MM:SS Total Loss Total Value
Station: 01
Fire 63 63 00:09:18 $594,695.00 $7,191,895.00
EMS/Rescue 2,221 2,214 00:0823 $0.00_ $0.00
Hazardous Condition 20 20 00:0625 $0.00 $0.00
Service Call 191 183 00:12:51 $0.00 $0.00
Good Intent 328 261 00:08:01 $0.00 $0.00
False Call 26 26 00:09:52 $0.00 $0.00
Other 2 . 2 00:17:55 $0.00 $0.00•
Totals: 2,851 2,769 00:08:40 5594,695.00 $7,191,895.00
Station: 02 .. .- - -- - ... .. ....
Fire 17 17 00:08:06 $32,100.00 $962,100.00
EMS/Rescue 770 769 00:0725 $0.00 $0.00
Hazardous Condition 14 14 00:07:54 . $0.00 . $0.00
Service Call 90 74 00:1221 $0.00 $0.00
Good Intent 143 117 .. 00:07:53 $0.00 $0.00
False Call 8 8 00:06:35 $0.00 $0.00
Totals: 1,042 999 00:07:51 $32,100.00 $962,100.00
Station: 03 ,
•
Fire 36 36 00:07:55 $30,200.00 $487,350.00
EMS/Rescue 1,379 1,378 00:08:25 $0.00 $0.00
Hazardous Condition 8 8 00:08:02 $0.00 $0.00
Service Call 85 81 00:09:47 $0.00 $0.00
Good Intent 178 136 00:0838 $0.00 $0.00
False Call 11 11 00:07:46 $0.00. $0.00
Totals/ 1,697 . 1,650 00:08:29 $30,200.00 $487,350.00
Station: 04
Fine 18• 11 . 00:23:44. 822,500.00 $272,500.00
EMS/Rescue 732 '730 00:09:45 $0.00 $0.00
Hazardous Condition. 10 9 00:08:42 $0.00 $0.00
Service Call 41 37 00:15:48 $0.00 $0.00
Good Intent 82 49 00:09:27 $0.00 $0.00
False Call 13 13 ' 00:09:10 $0.00 $0.00
Totals: 896 849 00:10:10 $22,500.00 $272,500.00
Station: OS .
Fire 56 55 00:15:25 $109,310.00 $1,789,200.00
EMS/Rescue 1,238 1,234 00:14:38 $0.00 $0.00
Hazardous Condition 15 15 00:13:11 $0.00 $0.00
1NC 062(3.00) Page 1 of 5 Printed: 10126/2011 15:41:15
Notes The incident count used in averages does not include the fonowinv
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,FIIWn Standby,No Arrival and Invalid Dates/times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Service Call 98 89 00:16:08 $0.00 $0.00
Good Intent 195 136 00:14:14 $0.00 $0.00
False Call 11 10 00:10:32 $0.00 $0.00
Other 1 1 00:07:53 $0.00 $0.00
Totals: 1,614 1,540 00:14:40 6109,310.00 $1,789,200.00
Station: 06
Fire 18 18 00:1429 $24,000.00 $1,116,000.00
EMS/Rescue 512 511 00:1321 $0.00 $0.00
Hazardous Condition 13 13 00:11:14 $0.00 $0.00
Service Call 43 43 00:14:32 $0.00 $0.00
Good Intent 97 56 00:13:26 $0.00 $0.00
False Call 10 10 00:10:33 $0.00 $0.00
Severe Weather 3 2 00:12:05 80.00 $0.00
Totals: 696 653 00:13:22 $24,000.00 $1,116,000.00
Station: 07
Fire 72 71 00:10:59 $89,696.00 $2,448,396.00
• EMS/Rescue- 2,285 2,268 __ ..00:10:42 $0.00 50.00
Hazardous Condition 28 27 00:10:45 8200.00 $200.00
•Service Call 215 208 00:17:56 $0.00 $0.00
Good Intent 574 421 00:13:04 $0.00 $0.00
- False Call 53 53 00:10:37 $0.00 $0.00
Severe Weather 4 4 00:40:44 $0.00 $0.00
Totals: 3,231 3,052 00:11:34 $89,896.00 $2,448,596.00
Station: 08
Fire 22 22 00:17:41 $8,600.00 $8,600.00
MO/Rescue 489 488 00:10:53 $0.00 $0.00
Hazardous Condition 9 7 00:15:18 $0.00 $400,000.00
Service Call 37 31 00:13:26 $0.00 $0.00
Good Intent 52 27 00:1022 $0.00 $0.00
False Call 9 9 00:09:38 $0.00 $0.00
Severe Weather 2 2 0020:13 $0.00 $0.00
Other 1 1 00:09:39 $0.00 $0.00
Totals: 621 587 00:11:19 $8,600.00 $408,600.00
Station: 09
Fire 39 36 00:22:36 $3,350.00 $2,453,000.00
Rupture/Explosion 1 $0.00 $0.00
EMS/Rescue 641 638 00:15:06 $0.00 $0.00
Hazardous Condition 10 10 00:10:53 50.00 $0.00
Service Call 70 69 00:15:10 $0.00 $0.00
Good Intent 88 52 00:31:53 50.00 $0.00
False Call 14 14 00:13:05 $0.00 $0.00
Other 1 1 00:14:55 . $0.00 $0.00
Totals: 864 820 00:16:25 53,350.00 $2,453,000.00
Station: 10
JN0062(3.00) - Page 2 of 5 Primo* 1086/2011 15:41:15
Note: The incident count used in wanes does not include the followiov
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,FRI-In Standby,No Arrival and Invalid Dates/Times.
1
Avenge
Incident The Incident Used in Ave. Response Time e
Station ID Count Rest'. HH:MM:SS Total Loss Total Value
Fire 141 141 00:17:21 $836,800.00 $1,347,800.00
Rupture/Explosion 1 1 00:14:26 $0.00 $0.00
EMS/Rescue 1,662 1,657 00:12:51 $0.00 $0.00
Hazardous Condition 28 27 00:15:14 $0.00 $0.00
Service Call 145 138 00:17:08 $0.00 $0.00
Good Intent 229 174 00:15:12 $0.00 $0.00
False Call 7 7 00:15:44 S0.00 $0.00
Severe Weather 3 3 00:46:03 50.00 $0.00
Totals: 2,216 2,148 00:13:42 $836,800.00 51,347,800.00
Station: 11
Fire 37 37 00:15:16 $1,000.00 $1,000.00
EMS/Rescue 262 261 00:14:35 80.00 $0.00
Hazardous Condition 4 4 00:17:41 $0.00 $0.00
Service Call . 36 18 00:15:15 $0.00 $0.00
Good Intent 52 37 00:1258 $0.00 $0.00
False Call 2 2 .00:08:01 $0.00 $0.00
Severe Weather 1 - 1 00:00:46 $0.00 $0.00
Totals: 394 360 00:14:29 $1,000.00 $1,000.00
Station: 11A
EMS/Rescue 14 14 00:14:18 $0.00 $0.00
Service Call 1 1 00:29:42 . $0.00 $0.00
Good Intent 1 1 00:07:23 $0.00 $0.00
Totals: 16 16 00:14:50 $0.00 $0.00
Station: 1.2
Fire 20 20 00:13:09 $25,650.00 $25,650.00
EMS/Rescue 627 624 00:10:38 $0.00 • $0.00
Hazardous Condition 12 12 00:10:56 $0.00 $0.00
Service Call 52 52 00:14:22 $0.00 $0.00
Good Intent 101 61 00:13:44 $0.00 $0.00
False Call 27 27 00:11:46 $0.00 $0.00
Severe Weather , 3 3 00:32:05 $0.00 $0.00
Totals: 842 799 00:11:18 $25,650.00 525,650.00
•
Station: 14
. Firm 25 24 00:15:49 $10,100.00 $21,840,100.00
EMS/Rescue 585 583 00:13:08 $0.00 $0.00 •
Hazardous Condition 5 5 00:14:37 $0.00 $0.00
Service Call 56 50 00:38:16 $0.00 $0.00
Good Intent 101 55 00:15/4 $0.00 $0.00
False Call 45 44 00:16:22 $0.00 $0.00
Severe Weather 3 3 00:04:49 $0.00 $0.00
Other 1 1 00:0737 $0.00 5000
Totals: 821 765 00:16:42 $10,100.00 $21,840,100.00 .
Stafion: 15
Fare 25 25 . 00:11.23 . $300.00 $207,050.00
1N0062(3.00) Page 3 of 5 rgiotot 10/262011 15:48:15
NM= The incident moot used in averages does not include the Lollosvin6
Not con plotod incidents.mow Aid Owen,Other Aid Given,Candled in Route,Not Priority,Fill-lo Standby.No Arrival and Invalid DOOM=
Average
Incident Tyne Incident Used in Ave. Response Time
Station ID Count Resp. HS:M1V3-SS Total lass Total Value
Rupti:nab:plosion 2 2 00-08.'09 $20.00 $20.00
EMS/Rescue 238 237 00:11:45 $0.00 $0.00
Hazardous Condition 1 1 00:09:16 $0.00 $0.00
Service Call 32 29 00:15:03 $0.00 $0.00
Good Intent 51 32 00:13:03 $0.00 $0.00
False Call 6 6 00:18:59 $0.00 $0.00
Totals: 355 332 00:12:14 $320.00 $207,070.00
Station: 16
Fire 25 25 00:12:30 $6,285.00 $16,285.00
EMS/Rescue 270 269 00:12:33 $0.00 $0.00
HazardousCondition 2 2 00:12:04 $0.00 $0.00
Service Call 28 23 00:14:34 $0.00 $0.00
Good Intent 52 42 00:10:46 $0.00 $0.00
False Call 9 9 00:09:52 $0.00 $0.00
Severe Weather 1 1 00:30:22 $0.00 $0.00
Other • 1 1 00:20:56 $0.00 .$0.00
Totals: 388 . .. .. 372 00:12:28 $6,285.00 $16,285.00
Station: 17
Fire 13 13 00:13:01 $250,000.00 $250,000.00
EMS/Resate _ 138 137 00:12:23 $0.00 $0.00
Hazardous Condition 5 5 00:14:31 $0.00 $0.00
Service Call 11 8 00:16:56 $0.00 $0.00
Good Intent 16 12 00:14:52 $0.00 $0.00
False Call 2 2 00:17:2 $0.00 $0.00
Severe Weather 1 1 00:15:32 $0.00 $0.00
Totals: 186 178 00:12:56 $250,000.00 $250,000.00
Station: 18
Fire 57 57 00:08:21 $2,000.00 $42,000.00
EMS/Resale 948 948 00:10:16 $0.00 $0.00
Hazardous Condition 12 12 00:12:25 $0.00 $0.00
Service Call 109 107 00:09:55 $0.00 $0.00
Good Intent 158 132 00:10:07 $0.00 $0.00
False Call 8 8 00:09:53 $0.00 $0.00
Severe Weather 1 1 00:05:00 $0.00 $0.00
Totals: 1,293 1,265 00:10:09 $2,000.00 $42,000.00
Station: 19
Fire 10 10 00:19:41 $60,700.00 $825,200.00
• EMS/Rescue 267 248 00:19:12 $0.00 $0.00
Hazardous Condition 2 2 0027:3 $0.00 $0.00
Service Call 30 26 00:24:46 $0.00 50.00
Good Intent 35 15 00:17:42 $0.00 $0.00
False Call 5 3 . 00:08:58 $0.00 $0.00
Totals: 349 304 00:19:34 $60,700.00 $825,200.00
Station: 20
r INC062(3.00) Page 4 of 5 Itiook 10/26/2011 IS:43:15
Note: The iecideot count used in avenges does not include the following
Not Completed incidents,Mutual Aid Circa,Other Aid Given,Candied in Route,Not Priority,Fill-in Standby,No Arrival and Wand Dab:straws.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Reap. 1111:14M:SS Total Loss Total Value
Fire 37 36 00:16:03 $4,000.00 $4,000.00
EMS/Rescue 445 444 00:1435 50.00 50.00
Hazardous Condition 3 3 00:11:13 $0.00 $0.00
. Service Call 24 24 00:13:25 50.00 50.00
Good Intent 81 59 00:14:42 50.00 $0.00
False Call 2 2 00:1437 $0.00 $0.00
Severe Weather 1 1 002737 $0.00 $0.00
Touts: 593 569 00:14:38 $4,000.00 $4,000.00
Station: AS
EMS/Rescue 1 1 00:12:03 $0.00 $0.00
' Totals: 1 1 00:12:03 50.00 50.00
Station: No Station Entered
EMS/Rescue 2 2 00:04:30 50.00 $0.00
liszardous Condition 3 3 00:21:43 50.00 $0.00
Good Intent 1 $0.00 50.00
Totals: 6 5 00:14:49 50.00 50.00
Total Widest Cents 20,972- $2,111,506.00 $41,688,346.00
n10002(i.00) Page of5 bidet 10/262011 15:48:15
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Gina,Other Aid Ginn,Cancelled in Routes Not Priority,P1114n Standby.No Arrival and Invalid DatostrtMCs.
I
10
HUMAN RES tURCES
HUMAN RESOURCES
HUMAN RESOURCES
Classification and Pay
1. Review and process position re-description reviews within five workdays of receipt.
Eighty-three redescription review requests were received and all were processed
within five workdays of receipt.
2. Review and process reallocations for recruitment within 10 workdays of receipt.
Thirty-five reallocation requests for recruitment purposes were received and all
were processed within 10 workdays of receipt.
Labor Relations
1. Hear and respond to employer-level grievances within 60 days from receipt.
Due to the backlog of cases, all grievances were not heard or responded to within
60 days. Union and employer mutually agreed to extend timelines for
processing.
2. Answer all written departmental inquiries relating to the administration and
interpretation of all collective bargaining agreements and executive orders within 14
days from date of request if it does not require inter jurisdictional action, 30 days if it
does.
All inquiries were responded to within 14 days.
3. Provide background and other technical information required by the Corporation
Counsel's Office for the arbitration of grievances within 14 days from the date of
request.
Grievance cases filed for arbitration were forwarded to Corporation Counsel.
In anticipation of the Union withdrawing certain grievances before arbitration,
some cases were not sent to Corporation Counsel within 14 days.
4. Drug test a minimum of 50% of all fire fighting personnel, 50% of employees with
CDL covered under Federal DOT rules and 25%of all other BU 01 employees.
We randomly drug tested 105 or 31.8% of our fire fighting personnel,55 or
32.4% of our employees with CDL and 44 or 11.6% of all other BUO1 employees.
Six Month Progress Report on Program Objectives for FY 2011-12 1
HUMAN RESOURCES
HUMAN RESOURCES
Labor Relations (continued)
5. Alcohol test a minimum of 10% of all fire fighting personnel, 10% of employees with
CDL covered under Federal DOT rules and 10%of all other BU 01 employees.
We randomly alcohol tested 26 or 7.9% of our fire fighting personnel, 8 or 4.7%
of our employees with CDL and 16 or 4.2% of all other BUO1 employees.
Personnel and Organizational Development
1. Provide two sessions of the Supervisory Skills training program.
Supervisory Skills training was not provided as our Employee Development
Specialist position was vacant since August.
2. Provide four sessions of each of the six Customer Service training program modules.
Customer Services training was not provided as our Employee Development
Specialist position was vacant since August.
3. Provide four sessions of the How to be a Great Employee training program.
How to be a Great Employee training was not provided as our Employee
Development Specialist position was vacant since August.
4. Conduct a New Hire Orientation class once every two months.
Four New Hire Orientation classes were conducted:
July 26,2011 Hilo
September 23,2011 Kona
October 26,2011 Hilo
December 21,2011 Hilo
5. Coordinate Prevention of Workplace Violence training program once every six
months.
Prevention of Workplace Violence training sessions for employees and
supervisors were conducted on October 4,2011 in Kona and October 25,2011 in
Hilo.
6. Issue the Fall (July-December 2011) Training Catalog by July 15, 2011; and the
Spring (January—June 2012) Training Catalog by January 13, 2012.
The Fall 2011 Training Catalog was issued on July 19,2011.
Six Month Progress Report on Program Objectives for FY 2011-12 2
HUMAN RESOURCES
HUMAN RESOURCES
Personnel and Organizational Development(continued)
7. By September 30, 2011, hold the annual Pre-retirement Workshop.
The annual Pre-retirement Workshop was held on September 28,2011 for 54
State and 76 County employees.
Administrative Services
1. Conduct two department/agency audits each quarter on personnel files, temporary
assignment records,postings, etc. to ensure compliance with personnel laws, rules,
policies and procedures, collective bargaining agreements and executive orders.
A total of four agencies were audited during the first half of the fiscal year.
1st quarter: Office of Management, Planning
2°d quarter: Aging, Police
2. With the exception of mass pay adjustments transactions, audit and approve properly
completed and submitted payroll certification forms within five workdays of receipt.
Audit and approve mass pay adjustment payroll certification forms within two weeks
of the last form received.
Audited and approved 1,008 payroll certification forms. 995 forms, or 99%,
were processed within five workdays of receipt.
Audited and approved 1,158 furlough payroll certification forms. All forms
were processed within two weeks of the last form received.
3. Review and act upon properly completed and submitted Flexible Spending Plan
change in status forms within two workdays of receipt.
Reviewed 138 Flexible Spending Plan change in status forms. All forms were
processed within two workdays of receipt.
Six Month Progress Report on Program Objectives for FY 2011-12 3
HUMAN RESOURCES
HUMAN RESOURCES
Recruitment and Examination
1. Establish eligible lists to assist hiring departments fill their vacancies:
• Within two months for registration recruitments and small/medium size open-
competitive recruitments requiring a written examination.
We established 1 out of 2, or 50%, of eligible lists within two months. One
eligible list was established later due to the large number of recruitments
that were open while we implemented the County's electronic recruitment
system and trained all twenty-one departments and the public on use of the
system.
• Within three months for large size open-competitive recruitments requiring a
written examination.
We established 1 out of 2, or 50%, of eligible lists within three months. One
eligible list was established later due to the large number of recruitments
that were open while we implemented the County's electronic recruitment
system and trained all twenty-one departments and the public on use of the
system.
• Within two months for open-competitive recruitments requiring a training and
experience evaluation(T&E).
We established 25 out of 39, or 64%, of eligible lists within two months. Two
recruitments with specialized minimum requirements received qualified
applicants after two months. Twelve eligible lists were established after two
months due to the large number of recruitments that were open while we
implemented the County's electronic recruitment system and trained all
twenty-one departments and the public on use of the system.
• Within four months for the Police Officer I recruitment requiring a written
examination and a performance test.
Police Officer I recruitment was conducted in October 2011 and the
performance test is scheduled for January 28,2012. We are on schedule to
meet the four month objective.
Six Month Progress Report on Program Objectives for FY 2011-12 4
HUMAN RESOURCES
HUMAN RESOURCES
Recruitment and Examination (continued)
2. Certify (refer)names from available eligible lists to hiring departments within four
workdays from receipt of the request for the list.
80 out of 81 requests, or 99%,were certified (referred) names from available
eligible lists to hiring departments within four workdays.
3. By October 31, 2011, coordinate the placement of Cooperative Vocational Education
(CVE) students within the County.
All fifteen CVE positions were filled by October 31,2011.
Health and Safety
1. Coordinate and/or conduct safety inspections of at least six County facilities.
3 of 6 safety inspections, or 50% were conducted. Facilities include:
Konawaena Pool, Housing and Community Development Office and Mayor's
Office.
2. Provide requested safety and equipment training within two months of original
request.
Conducted 31 requested safety training requests within two months of original
request. Safety Division was not able to provide Backhoe, Roller, Roll On/Roll
Off Peterbuilt Truck Driver training, as well as a requested performance
evaluation for Equipment Operators due to the vacancy and non filling of the
Safety Supervisor position.
3. Provide two HIOSH-required training programs per quarter.
Provided five HIOSH required training programs (Personal Protective
Equipment,Hazard Communication, Bloodborne Pathogens, Hearing
Conservation, Lead & Asbestos Awareness).
4. Provide at least six Defensive Driver Courses (DDC)to County employees during the
fiscal year.
2 of 6, or 33% Defensive Driver Course (DDC) Training sessions were provided.
Six Month Progress Report on Program Objectives for FY 2011-12 5
HUMAN RESOURCES
HUMAN RESOURCES
Health and Safety (continued)
5. Conduct reviews of at least 50 workers compensation claims per quarter.
File reviews were conducted in July, October and November of 2011,with 175
claims having been reviewed.
Equal Opportunity
1. Respond to and resolve inquiries and complaints from the public and Hawai`i County
employees regarding various civil rights laws within 14 days from date received
unless it requires extensive research/investigation or action/information from other
departments.
From July 1,2011 to December 31,2011, 125 inquiries and complaints were
received. 113 (90%)were closed within 14 days from the date received. 2 (2%)
were closed within 30 days from the date received. 6 (5%)were closed more than
30 days from the date received and an additional 4 (3%) are pending other
department and/or agency action.
2. Provide four"Preventing Workplace Retaliation" supervisory trainings.
2 of 4, or 50% "Preventing Workplace Retaliation" supervisory training classes
were conducted.
3. Develop new ADA Title II training for employees who provide services to the public
and conduct four classes.
2 of 4, or 50% "Reaching Out to Customers with Disabilities" training classes
were conducted.
4. Develop new ADA Title I training for supervisory employees and conduct two
classes.
1 of 2, or 50% new Americans with Disabilities Act training classes was
conducted.
5. Develop new harassment training for supervisory employees.
Research is underway for the new training program.
Six Month Progress Report on Program Objectives for FY 2011-12 6
HUMAN RESOURCES
HUMAN RESOURCES
Classification and Pay
1. Review and process position redescription reviews within five workdays of receipt.
Three hundred fifty-four redescription review requests were received and all
were processed within five workdays of receipt.
2. Review and process reallocations for recruitment within 20 workdays of receipt.
One hundred and one reallocation requests for recruitment purposes were
received and all were processed within 20 workdays of receipt.
Labor Relations
1. Hear and respond to employer-level grievances within 60 days from receipt.
Due to the backlog of cases, all grievances were not heard or responded to within
60 days. Union and employer mutually agreed to extend timelines for
processing.
2. Answer all written departmental inquiries relating to the administration and
interpretation of all collective bargaining agreements and executive orders within 14
days from date of request if it does not require inter jurisdictional action, 30 days if it
does.
Majority of the inquiries were responded to within 14 days.
3. Provide background and other technical information required by the Corporation
Counsel's Office for the arbitration of grievances within 14 days from the date of
request.
Grievance cases filed for arbitration were forwarded to Corporation Counsel.
In anticipation of the Union withdrawing certain grievances before arbitration,
some cases were not sent to Corporation Counsel within 14 days.
Personnel and Organizational Development
1. By June 30, 2011 conduct Supervisory Skills training for at least 30 supervisors.
Supervisory Skills training was not conducted as the focus during the fiscal year
was to develop and provide a six module Customer Service training program to
the Department of Public Works. The Department of Public Works requested
this training and made it mandatory for all of their employees.
Final Status Report on Program Objectives for FY 2010-11 1
HUMAN RESOURCES
HUMAN RESOURCES
Personnel and Organizational Development (continued)
2. By June 30, 2011 conduct How to be a Great Employee training for at least 30
employees.
Five sessions of How to be a Great Employee training were conducted for a total
of 27 employees.
3. Conduct a New Hire Orientation class once a month.
Seven new hire orientation sessions were held:
August 25,2010 Hilo
October 27,2010 Hilo
November 22,2010 Kona
February 8,2011 Hilo (Police Recruits)
April 8,2011 Kona (postponed March session)
April 27,2011 Hilo
June 29,2011 Hilo
New Hire Orientation for the months of July, September, December and
January were not conducted due to an insufficient number of enrollees. An
orientation was not conducted in May as the Employee Development Specialist
was on leave.
4. Arrange at least two audio presentations on various topics for at least 60 employees
each quarter.
During the first two quarters of the fiscal year, 11 audio presentations for 64
employees were arranged. No audio presentations were arranged during the last
two quarters.
5. Coordinate Violence at the Workplace training for at least 50 employees every 6
months.
Violence at the Workplace training sessions scheduled for December 6 (Kona)
and December 20 (Hilo)were cancelled due to insufficient enrollment. Training
sessions scheduled for May 9 (Hilo) and May 23 (Kona)were cancelled as the
trainer was ill.
Final Status Report on Program Objectives for FY 2010-11 2
HUMAN RESOURCES
HUMAN RESOURCES
Personnel and Organizational Development(continued)
6. Issue the Fall (July-December 2010) Training Catalog by July 9, 2010; and the Spring
(January—June 2011) Training Catalog by January 7, 2011.
The Fall Training Catalog was issued on July 6,2010 and the Spring Training
Catalog was issued on January 6,2011.
7. By August 31, 2010, arrange, sponsor and conduct the annual Office Support Staff
Conference.
The annual Office Support Staff Conference was cancelled due to budget
constraints.
8. By September 30, 2010, hold the annual Pre-retirement Workshop.
The annual Pre-Retirement Workshop was held on September 14,2010 for 37
State and 60 County employees.
9. By December 31, 2010, complete the design of a new Training Needs Assessment
template.
The new Training Needs Assessment design was completed in the first half of the
fiscal year.
10. By June 30, 2011, complete the Training Needs Assessment exercise for all County
employees.
The Training Needs Assessment exercise was completed on April 14,2011.
Administrative Services
1. Conduct two department/agency audits each quarter on personnel files,temporary
assignment records, postings, etc. to ensure compliance with personnel laws, rules,
policies and procedures, collective bargaining agreements and executive orders.
A total of nine agencies were audited during the fiscal year.
1st quarter: County Clerk, Mass Transit,Water Supply
2nd quarter: Liquor,Human Resources
3rd quarter: Finance, Mass Transit
4th quarter: Research & Development,Parks & Recreation
Final Status Report on Program Objectives for FY 2010-11 3
HUMAN RESOURCES
HUMAN RESOURCES
Administrative Services (continued)
2. With the exception of mass pay adjustments transactions, audit and approve properly
completed and submitted payroll certification forms within five workdays of receipt.
Audit and approve mass pay adjustment payroll certification forms within two weeks
of the last form received.
Number of properly competed transactions: 3.662
Number of properly completed transactions
that took longer than five workdays: 0
100% of properly completed forms were processed within five workdays.
3. Review and act upon properly completed and submitted Flexible Spending Plan
change in status forms within two workdays of receipt.
Number of properly completed transactions: 243
Number of properly completed forms
that took longer than five workdays: 3
99% of properly completed forms were processed within two workdays.
4. By December 31, 2010, hold an annual employee awards program.
The 45th Annual Employee Recognition Program was held on October 22,2010
at Nani Mau Gardens.
5. By June 30, 2011, drug test a minimum of 50% of all fire fighting personnel, 50% of
employees with CDL covered under Federal DOT rules and 25%of all other BU 01
employees.
We randomly drug tested 193 or 56.9% of our fire fighting personnel,92 or
55.4% of our employees with CDL and 93 or 24.8% of all other BUO1 employees.
Final Status Report on Program Objectives for FY 2010-11 4
HUMAN RESOURCES
HUMAN RESOURCES
Administrative Services (continued)
6. By June 30, 2011, alcohol test a minimum of 10% of all fire fighting personnel, 10%
of employees with CDL covered under Federal DOT rules and 10%of all other BU
01 employees.
We randomly alcohol tested 47 or 13.9% of our fire fighting personnel,24 or
14.5% of our employees with CDL and 38 or 10.1% of all other BUO1 employees.
Recruitment and Examination
1. Establish eligible lists to assist hiring departments fill their vacancies:
• Within 3-1/4 months for open-competitive recruitments requiring only a
written examination, performance test, or a training and experience evaluation
(T&E).
We established 49 out of 56, or 88% of eligible lists within 3 '/4 months.
For the other seven recruitments (which were open on a continuous basis
due to their specialized job requirements), six recruitments received no
qualified applicants, and one recruitment received qualified applicants
after 3 'A months of the recruitment being open.
• Within 4 months for open-competitive recruitments requiring a written
examination and a training and experience evaluation(T&E).
No recruitments were conducted requiring a written examination and a
training and experience evaluation (T&E).
• Within 4-1/2 months for open-competitive recruitments requiring a written
examination or a training and experience evaluation (T&E) and a performance
test.
No recruitments were conducted requiring a written examination or a
training and experience evaluation (T&E) and a performance test.
Final Status Report on Program Objectives for FY 2010-11 5
HUMAN RESOURCES
HUMAN RESOURCES
Recruitment and Examination (continued)
2. Certify (refer) names from available eligible lists to hiring departments within 5
workdays from receipt of the request for the list.
One hundred sixty-seven requests were received and for all requests,we certified
(referred) names to the hiring departments within 5 workdays.
3. By October 31, 2010, coordinate the placement of Cooperative Vocational Education
(CVE) students within the County.
All 15 CVE positions were filled by October 31,2010.
Health and Safety
1. Coordinate and/or conduct safety inspections of at least 6 County facilities.
Conducted safety inspections of 16 County facilities and 20 Transfer Stations:
DEM,Wastewater Division Baseyard in Hilo
Department of Water Supply Baseyard in Waimea
Housing and Community Development Offices (2) in Hilo
DEM, Wastewater Division Baseyard and Pump Station in Kona
Department of Water Supply Baseyard in Kona
West Hawaii Civic Center
P&R, Elderly Activities Division Office in Kona
P&R,Aquatics Division Honoka`a Pool
Aupuni Center
Liquor Department Office in Hilo
Housing and Community Development Offices (2) in Hilo
Corporation Counsel Office in Hilo
DEM Transfer Stations (20 island wide locations)
P&R,Aquatics Division KCAC Pool
Human Resource Office
2. Provide requested safety and equipment training within two months of original
request.
Sixty-three safety training requests were received and all were delivered within
two months of original request.
Final Status Report on Program Objectives for FY 2010-11 6
HUMAN RESOURCES
HUMAN RESOURCES
Health and Safety
3. Provide 2 HIOSH-required training programs per quarter.
Seven training programs were provided during the fiscal year:
1st quarter: Hearing Conservation, Hazard Communication,Respiratory
Protection,Personal Protective Equipment and Bloodborne
Pathogen
2"d quarter: Hearing Conservation, Hazard Communication,Personal
Protective Equipment, Bloodborne Pathogen and Forklift
3rd quarter: Hazard Communication, Respiratory Protection and Personal
Protective Equipment
4th quarter: Hearing Conservation,Hazard Communication, Personal
Protective Equipment, Bloodborne Pathogen,Forklift and
Asbestos
4. Provide at least 6 Defensive Driver Courses (DDC)to County employees during the
fiscal year.
Provided eight Defensive Driver Courses during the fiscal year.
Equal Opportunity
1. Respond to and resolve inquiries and complaints from the public and Hawai`i County
employees regarding various civil rights laws within 14 days from date received
unless extensive research/investigation or action/information from other departments
is required to properly respond to the inquiries and complaints.
From July 1,2010 to June 30,2011,230 inquiries and complaints were received.
212 (92.17%)were closed within 14 days from the date received. 7 (3.04%)were
closed within 30 days from the date received. 10 (4.35%)were pending more
than 30 days because other departments and agencies had to take action to
resolve these matters. 1 (.44%) is still pending for this reason.
2. Design and develop, by June 30, 2011, a_non-supervisory Anti-Discrimination and
Harassment training to employees that does not require class room attendance.
Design and development of this training was completed. Currently working
with the Department of Information Technology to implement this as a web
based training.
Final Status Report on Program Objectives for FY 2010-11 7
HUMAN RESOURCES
HUMAN RESOURCES
Equal Opportunity (continued)
3. Provide "Preventing Workplace Retaliation"training to at least 150 supervisory
employees by June 30, 2011.
Twelve sessions of"Preventing Workplace Retaliation" training were conducted
for a total of 138 supervisory employees.
Final Status Report on Program Objectives for FY 2010-11 8
1 1
INFORMA`I'I �;N
TECHNOLOGY
INFORMATION TECHNOLOGY
INFORMATION TECHNOLOGY
1. Expand and maintain the County of Hawai`i Local and Wide Area Networks.
a. Add private wireless access service in county buildings
Private wireless access is being provided for the Public Works Plan Review
rooms in both the County Building and West Hawaii Civic Center.
Expansion is being planned.
b. Add public wireless access service in county buildings
Wireless access points providing public wireless service were installed at
various locations in Aupuni Center, County Building, West Hawaii Civic
Center. Expansion is being planned.
c. Implement redundant Internet connections
In progress.
d. Begin migration to MPLS and managed services
MPLS equipment has been installed at Keaau, Kinoole Housing, Schultz
Siding,Aupuni Server Room, Hawaii Hardware,Aging and Disability
Resource Center, and Civil Defense Server Room. Expansion is being
planned.
2. Expand and maintain the County of Hawai`i server and application support.
a. Upgrade mission-critical data servers
New data server installed, data migration is in progress.
3. Expand VMware environment
Continuing to virtualize servers no longer eligible for maintenance to mitigate
failure of critical systems. Expansion of the Virtual Server infrastructure is
being planned.
4. Maintain and enhance the reliability, security, and redundancy of the county's
information technology infrastructures.
a. Develop alternate server and backup location to provide mission-critical
services in the event of primary site disaster
The majority of mission critical servers have been relocated to the Civil
Defense Server Room. In progress.
Six Month Progress Report on Program Objectives for FY 2011-12 1
INFORMATION TECHNOLOGY
INFORMATION TECHNOLOGY
b. Where possible, harden fiber switch locations with secure racks and enterprise
UPS
UPS units purchased for enterprise server racks. Racks planned for
remote fiber locations.
c. Implement deduplication backup systems for enhanced data protection and
disaster mitigation
AppAssure deduplication system is implemented. System expansion is in
progress.
5. Enhance employee technical skills and knowledge:
Offer training classes in:
a. Office automation
Alternative options to instructor based training are being considered due
to lack of resources.
b. VoIP phones and voicemail
Training in development
c. Web page maintenance using content management system
One-on-one sessions provided for departments who maintain their pages
6. Develop and maintain county information technology strategic plan.
In progress. Proposed planning process submitted for review and approval.
7. Review and improve Information Technology's customer support and services.
a. Expand the use of HelpSpot support ticket software
Continue to refine internal processes.
b. Develop service metrics to improve quality service and response
In progress.
Six Month Progress Report on Program Objectives for FY 2011-12 2
INFORMATION TECHNOLOGY
Information Technology
1. Expand and maintain the County of Hawai`i Local and Wide Area Networks.
• Expanded VoIP phone network to ADRC agencies.
• Implemented disk-based backups with enhanced tape support.
• Moved mission critical servers and services from Aupuni to Civil Defense.
• Expanded fiber network to West Hawaii Civic Center(WHCC).
• Moved and installed workstations and printers for agencies moving to
WHCC.
• Implemented VoIP phone system for WHCC agencies.
• Installed fiber and network connections to Keaau and Pahoa Police and
Fire locations.
2. Enhance employee technical skills and knowledge through training classes.
Offered the following training:
Course: Location: Date(s):
Introduction to Computers Hilo July 20 -21,2010
Excel 2003 Level 1 Kona August 3,2010
Introduction to Outlook 2003 Kona August 3,2010
Excel 2003 Level 2 Kona August 4,2010
PowerPoint 2003 Level 1 Kona August 4, 2010
Excel 2003 Level 1 Hilo August 17 - 18,2010
Excel 2003 Level 2 Hilo August 31- Sept. 1,2010
Excel 2003 Level 2 Hilo September 21 -22,2010
Introduction to Outlook 2003 Hilo October 5 -6, 2010
Word 2003 Level 1 Hilo October 19 - 20,2010
Word 2003 Level 2 Hilo November 16 - 17, 2010
Word 2003 Level 2 Hilo Nov. 30 - Dec. 1, 2010
PowerPoint 2003 Level 2 Hilo December 14 - 15,2010
Excel 2003 Level 1 Hilo May 10 - 11,2011
Outlook Hilo May 24 -25,2011
PowerPoint 2003 Level 1 Hilo June 7 -8, 2011
Word Level 1 Hilo June 21 -22,2011
3. Expand the email service to include browser-based access to county email.
Objective completed. The county email service has been expanded to include
browser-based access. Access is available to employees with the permission of
the department/agency director.
Final Status Report on Program Objectives for FY 2010-11 1
INFORMATION TECHNOLOGY
Information Technology
4. Develop county information technology strategic plan. Collaborate with county
management to develop a consolidated information technology strategic plan that
includes accountability metrics for evaluating the use of information technology in
support of the county's mission, goals, and objectives.
• Information Technology management discussed the strategic plan with
Cost of Government Commission.
• Presently formulating a strategic planning team comprised of
representatives from IT management, analysts, and representatives from
county agencies and public organizations.
5. Review and improve Data System's customer support and services.
• Implemented HelpSpot ticketing system to document technology
problems and support requests. The system provides reports and
feedback to assist with service management and quality improvement.
Final Status Report on Program Objectives for FY 2010-11 2
2
LIQUOR C INTROL
LIQUOR CONTROL
LIQUOR CONTROL
1. Review legislative amendments affecting the liquor laws of the state or county and
where applicable,to amend such rules and procedures.
Several bills were tracked through the last legislative session, including bills on
server training and liquor liability, neither of which passed out during the last
session, but which are still alive for this session. A comprehensive review of the
rules and regulations of the department has begun to try and streamline
procedures and eliminate out-of-date regulations.
2. Participate with county liquor jurisdictions, liquor industry associations, licensees,
staff, and government or community organizations in identifying areas of concerns
and to amend rules or implement programs to seek resolution of such concerns.
The four counties have met quarterly and are trying to be consistent in the
application of Chapter 281,the State liquor laws, and have also provided
assistance to the other jurisdictions and a statewide liquor investigators'
academy is being proposed.
3. Conduct inspections, investigations or special programs to promote compliance to
liquor laws by liquor licensees.
• Conducted 316 investigations.
• Conducted in excess of 11,772 checks of licensed premises.
4. Issue citations for violations of law and forward such complaints to the Liquor
Control Adjudication Board for its consideration.
• Issued 37 citations for adjudication.
• 28 cases were adjudicated.
5. Ensure that licensing information and procedures are amended and implemented in
accordance to law.
Complete review of current rules and regulations is underway. All department
forms are available online. Waiting for IT to convert forms to Tillable format.
Would like to seek private source to move project along.
Six Month Progress Report on Program Objectives for FY 2011-12 1
LIQUOR CONTROL
LIQUOR CONTROL
6. Investigate applications for liquor license and any protest thereof to verify
compliance to law and to report such findings to the Liquor Commission for its
consideration.
• Conducted 46 interviews with applicants for liquor licenses.
• Processed 17 applications for liquor licenses; 25 special licenses and
183 vessel licenses.
• Conducted 29 site visits to applicant's premises.
7. Evaluate obligations and operations of the department and implement changes as
necessary.
• Department continues scanning all information kept in licensee files into
document imaging system.
• Posting Commission and Adjudication Board agendas on department's web
page.
• Auditor worked with Honolulu Liquor Commission to determine audit
investigation procedures.
• Department has updated all forms and is working with the Department of
Information Technology to make fillable versions available for online use.
• All forms, agendas, statutes and rules are now available through the
department's website.
8. Provide staff, commission and board members education via county, state or
nationally sponsored programs.
• Director, Administrative Officer, Deputy Corporation Counsel and
Commissioner attended the National Liquor Law Enforcement Association
(NLLEA) conference in Florida.
• Hawaii Conference of State Liquor Administrators held in Honolulu
attended by Director, Commissioners,Board members, and staff.
• State Liquor Investigators' Workshop held in Honolulu attended by Director
and 7 investigators.
• Investigators recertified on Quest noise meters.
• Administrative Officer and all investigators involved in self-defense training,
including use of handcuffs and baton.
• Director as island chair for Hawaii Partnership for Prevention of Underage
Drinking(HPPUD) planning to sponsor annual meeting in April 2012.
Six Month Progress Report on Program Objectives for FY 2011-12 2
LIQUOR CONTROL
LIQUOR CONTROL
9. Provide liquor law education and related information to licensees through scheduled
classes and via newsletters or memorandums.
24 classes for 697 employees of licensed establishments.
10. Support youth, public and enforcement programs which promote compliance to liquor
laws.
• DAT mentoring program held in the Spring and Fall of 2011.
• Funding Project Grad nights for upcoming 2012 by co-sponsoring events
with local radio stations to provide community service in exchange for
Project Grad funding.
Six Month Progress Report on Program Objectives for FY 2011-12 3
LIQUOR CONTROL
LIQUOR CONTROL
1. To review legislative amendments affecting the liquor laws of the state or county and
where applicable,to amend such rules and procedures.
Several bills were tracked through the last legislative session, including SB741
(server training) and HB747 (liquor liability insurance). Neither bill passed out
of last session,but are still pending for the upcoming session.
2. To participate with other county liquor jurisdictions, liquor industry associations,
licensees, staff, and government or community organizations in identifying areas of
concerns and to amend rules or implement programs to seek resolution of such
concerns.
The four county liquor jurisdictions held several meetings as to proposed
legislations and whether we would support.
3. To conduct inspections, investigations or special programs to promote compliance to
liquor laws by liquor licensees.
• Conducted 332 investigations
• Conducted in excess of 12,264 checks of licensed premises.
4. To issue citations for violations of law and forward such complaints to the Liquor
Control Adjudication Board for its consideration.
• Issued 67 citations for adjudication.
• Issued 12 warning citations (warning option has been removed from Notice
of Violation effective 1/1/11).
• 64 cases adjudicated.
5. To ensure that licensing information and procedures are amended and implemented in
accordance to law.
Updated forms and working to place finable forms online.
6. To investigate applications for liquor license and any protest thereof to verify
compliance to law and to report such findings to the Liquor Commission for its
consideration.
• Conducted 78 interviews with applicants for liquor licenses.
• Processed 48 applications for liquor licenses; 46 Special licenses and 172
vessel licenses.
• Conducted 48 site visits to applicant's premises.
Final Status Report on Program Objectives for FY 2010-11 1
LIQUOR CONTROL
LIQUOR CONTROL
7. To evaluate obligations and operations of the department and implement changes as
necessary.
• Student helper assisted department in scanning commission meeting and
adjudication board minutes into document management system.
• Department began scanning all information kept in licensee files into
document imaging system.
• Posting Commission and Adjudication Board Agenda's on department's webpage.
• The Department has added an Accountant I position who will work with the
investigators to perform audits of licensees.
• The Department has updated all forms and is working with IT to make fillable
versions available for online use.
• All forms, agendas, statutes and rules are now available through the Department's
website.
8. To provide staff, commission and board members education via county, state or
nationally sponsored programs.
• Director,Administrative Officer,Deputy Corporation Counsel and
Commissioner attended the NLLEA conference in Florida.
• State Liquor Administrative Conference held in Honolulu attended by Director,
Commissioners,Board members, and staff.
• State Investigator workshop held in Honolulu attended by Director and 7
investigators;
• Investigators re-certified on Quest noise meters.
• Director and Commissioners attended NCSLA national conference held in Las
Vegas.
• Administrative Officer and all investigators attend verbal judo class held at
HPD and involved in self-defense training,including use of handcuffs and baton.
• Director appointed as island chair for Hawaii Partnership for Prevention of
Underage Drinking (HPPUD).
9. To provide liquor law education and related information to licensees through
scheduled classes and via newsletters or memorandums.
• 39 classes to 1,204 employees of licensed establishments.
10. To support youth, public and enforcement programs which promote compliance to
liquor laws.
• DAT mentoring program held in the spring and fall of 2011.
• Funded Project Grad nights for 9 high school senior classes.
Final Status Report on Program Objectives for FY 2010-11 2
3
MANAGEMENT
MANAGEMENT
ADMINISTRATION
1. Protect the health, safety and welfare of all residents and visitors in the County of Hawai'i.
Continue to maintain funding levels for public safety despite falling revenues.
2. Improve communications with residents about County programs and services.
Mayor will continue to make himself available to media and has redesigned the
monthly newsletter. Daily updates on his activities are now available on Facebook
and Twitter.
3. Provide timely and meaningful responses to complaints.
Continue to respond to all complaints and inquiries within 1-7 days by implementing
procedures and assigning to members of the Mayor's staff or directly to respective
departments.
4. Continue traveling to meet with residents in each district.
Mayor and cabinet members will be meeting with communities island-wide as part of
an extended outreach program starting in March.
5. Build effective partnerships with federal, state and private agencies.
Mayor and departments will continue to work closely with officials in all branches of
government to improve services to communities.
6. Expand the County's free island-wide bus system.
The administration has been working with Mass Transit with expansion of bus
shelters, bus routes and vehicle fleet.
7. Improve energy efficiency and sustainability in the County of Hawaii.
Mayor has launched 20-15 Vision, a holistic approach to reduce energy use,waste and
carbon emissions while improving critical county infrastructure and services. The
highlight of this initiative is the installation of a 370KV solar panel system that
provides all the energy to the newly opened West Hawai'i Civic Center. It is
estimated that taxpayers will save $500,000 during the next 20 years because of this
system.
Six Month Progress Report on Program Objectives for FY 2011-12 1
MANAGEMENT
ADMINISTRATION
8. Develop agricultural programs to increase our food sustainability.
Mayor's office promoted sustainability through the Natural Farming program and
the development of Kapulena Agriculture Park.
9. Develop alternative energy programs to decrease our dependence on imported fossil fuels.
The mayor has entered into an Economic Cooperation Sister City Relationship with
Ormoc City, Philippines,which derives 100 percent of its energy from geothermal
sources. The mayor,who has announced his goal of becoming 100 percent geothermal
powered in the county by 2015,will visit Ormoc City in March.
10. Lower County costs and expenditures; raise County revenue streams.
Mayor will continue to work with his administration to reduce spending while
maintaining critical services.
Six Month Progress Report on Program Objectives for FY 2011-12 2
MANAGEMENT
INFORMATION AND ASSISTANCE CENTER
1. Assist the clerical workload of the Mayor's Office, the Fire Commission, the Bicycle
Pedestrian Advisory Committee, the Committee on the Status of Women, the
Committee on People with Disabilities and County departments and agencies daily.
ONGOING—Objective being achieved.
2. Process all applicants for Hawaii County Boards and Commissions, keep data base of
applicants and active members current.
ONGOING—Objective being achieved.
3. Maintain a system for complaints for quick retrieval and follow-up within a
maximum two-week turn around time.
ONGOING—July 1,2011 —Dec. 31, 2011, received 65 complaints.
4. Respond immediately and efficiently to citizens who walk in or call for information,
direction and inquiries about various programs and services.
ONGOING—Objective being achieved.
5. Perform daily issuance of disabled parking permits, maintain/update files with entry
of data into the centralized statewide database.
ONGOING—July 1, 2011 —Dec. 31, 2011, issued 1,074 placards.
6. Take reservations for Aupuni Center Conference Room, County Building Puna&
Hamakua Conference Rooms, issue forms and keys, and maintain calendar of events.
ONGOING—July 1, 2011 —Dec. 31, 2011, approximately 165 events held at
Aupuni Center Conference Room,20 events held at County Building Hamakua
Conference Room, and 100 events held at County Building Puna Conference
Room.
Six Month Progress Report on Program Objectives for FY 2011-12 3
MANAGEMENT
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COMMITTEE ON THE STATUS OF WOMEN
1. Sponsor and coordinate an island-wide essay contest to increase awareness among
students on the accomplishments of women in Hawai`i County for Women's History
Month.
The committee is sponsoring the Real Women Creative Writing Competition
where essays are solicited from public, charter, private and immersion school
students in grades 5th through 12th. The awards luncheon will be held in March
2012 to honor awardees, their parents and the participating teachers from
middle and high schools from throughout the island.
2. Sponsor and coordinate the Hawai`i County"Women's Hall of Fame" event honoring
up to six women from throughout Hawai`i County for their accomplishments and for
being positive role models to others. This raises awareness of women's worth and
value in our communities while simultaneously building self-esteem and educating
others regarding equality.
The committee decided to forego the Women's Hall of Fame event this year in
order to direct funding and energy to projects that impact a larger group.
3. Coordinate internet safety presentations for parents throughout the island.
No internet safety presentations have been scheduled this year because the
committee member spearheading that effort resigned from the committee due to
family commitments.
4. Participate in at least one community event during Women's Health Month.
The committee co-sponsored the Ladies Night Out event held in Hilo in
September with monetary support to rent the event site.
5. Continue to promote equal pay awareness and voter registration for women.
If funding permits, the committee will coordinate public service announcements
to promote equal pay awareness and voter registration.
6. Continue to promote Teen Dating Violence Prevention/Education awareness.
The committee is collaborating with the Prosecuting Attorney's Office to
coordinate Teen Dating Violence Prevention presentations in April 2012.
Six Month Progress Report on Program Objectives for FY 2011-12 4
MANAGEMENT
COMMITTEE ON THE STATUS OF WOMEN
7. Participate in local and/or off-island meetings by sending at least one representative
to a statewide conference. The purpose of which will be to share information with the
committee members on current programs, legislation or issues that affect the status of
women.
The Hawaii Island representative to the State Commission on the Status of
Women is an ex-officio member of the committee. She attends the State
Commission meetings and provides regular updates on statewide issues and
initiatives.
8. Continue to annually update and make available on the County website the Urgent
Services Directory for Families.
The committee is collaborating with the Office of the Prosecuting Attorney to
update and print the Urgent Services Directory for Families. Printing of the
2012 revision is planned for June 2012.
9. Hold rotating monthly meetings in East Hawai`i,North Hawai`i and West Hawai`i to
better allow participation from the public.
To date three meetings have been held in Waimea, Hilo and Kona.
Six Month Progress Report on Program Objectives for FY 2011-12 5
MANAGEMENT
ADMINISTRATION
1. Continue to expand services to West Hawai'i.
County departments completed the move into the West Hawai'i Civic Center
with a grand opening event in April.
2. Improve County-wide transportation systems.
The administration is continuing to work with Mass Transit with expansion
of bus shelters, bus routes and vehicle fleet (See Mass Transit report).
3. Provide timely and meaningful responses to complaints.
Responded to complaints and inquiries within 1-7 days by assigning
complaints to members of the Mayor's staff or directly to respective
departments.
4. Improve customer service in all departments.
The importance of customer service is stressed at monthly cabinet meetings
to be applied in all departments. New hires have also been briefed on the
importance of customer service. Marked improvements in customer service
have been made and complaints have gone down dramatically.
5. Meet regularly with residents in community meetings in every district in the
County.
Mayor and cabinet members scheduled meetings with communities island-
wide as part of an extended outreach program.
6. Build effective partnerships with Federal, State and County government officials
for the benefit of the County of Hawai'i.
Mayor and departments worked closely with officials in all branches of
government to improve services to communities.
7. Involve businesses, unions, and other private organizations in County government
planning as much as possible.
These organizations have been invited and involved in meetings to gain their
insight and perspective on major issues, such as the budget,fees, and
community development.
Final Status Report on Program Objectives for FY 2010-11 1
MANAGEMENT
ADMINISTRATION
8. Make County operations more efficient and responsive to users' needs.
Mayor and departments continued to monitor County operations to look for
ways to make operations more efficient and responsive to our users' needs.
Disabled parking program is now located at the Office of Aging, making this
function more accessible to the general public. The Building Permit system
changes have been initiated.
9. Identify and seek alternate funding sources to augment the County budget.
Mayor and departments continued to look at possible grants and potential
fee restructuring to help improve the County's financial outlook and
decrease the burden on taxpayers.
10. Make County operations more energy efficient and sustainable wherever possible.
Photovoltaic panels have been installed on new buildings, hydrogen buses
and hybrid vehicles have been purchased.
Final Status Report on Program Objectives for FY 2010-11 2
MANAGEMENT
INFORMATION AND ASSISTANCE CENTER
(FORMERLY KNOWN AS CLERICAL SERVICES CENTER)
1. Assist the clerical workload of the Mayor's Office, the Fire Commission, the Bicycle
Pedestrian Advisory Committee,the Committee on the Status of Women,the
Committee on People with Disabilities and County departments and agencies daily.
OBJECTIVE ACHIEVED—July 1,2010—June 30,2011, received and
completed approximately 309 assignments with a volume of approximately 1703.
(These numbers do not reflect any work done for Boards and Commissions).
2. Maintain a system for complaints for quick retrieval and follow-up within a
maximum two-week turn around time.
OBJECTT'VE ACHIEVED—July 1,2010—June 30,2011, received 151
complaints.
3. Respond immediately and efficiently to citizens who walk in or call for information,
direction and inquiries about various programs and services.
OBJECTIVE ACHIEVED.
4. Perform daily issuance of disabled parking permits, maintain/update files with entry
of data into the centralized statewide database.
OBJECTIVE ACHIEVED—July 1,2010—June 30,2011, issued 2,707 placards.
Final Status Report on Program Objectives for FY 2010-11 3
MANAGEMENT
COMMITTEE ON THE STATUS OF WOMEN
1. Participate in Women's Health Month by coordinating at least one event in the
community.
The committee supported the Ladies Night Out event which was held on Friday,
October 1,2010 in Hilo.
2. Sponsor an islandwide essay contest to increase awareness among students on the
accomplishments of women in Hawai`i County for Women's History Month.
The committee is sponsoring the "Real Women"Creative Writing Competition
where essays are solicited from public, charter, private and immersion school
students in grades 5 through 12. The awards luncheon is scheduled for
March 20,2011 to honor awardees,their parents and the participating teachers
from middle and high schools from throughout the island.
3. Participate in local and/or out-of-state meetings by sending at least one representative.
The purpose of which will be to share information with the committee members on
current programs, legislation or issues that affect the status of women.
The Hawaii Island representative to the State Commission on the Status of
Women is an ex-officio member of the committee. She attends the State
Commission meetings and provides regular updates on statewide issues and
initiatives.
4. Host the Hawai`i County "Women's Hall of Fame" event honoring up to six women
from throughout Hawaii County for their accomplishments and for being positive
role models to others. This raises awareness of women's worth and value in our
communities while simultaneously building self-esteem and educating others
regarding equality.
The Hawaii County Women's Hall of Fame event was held on September 25,
2010 at the Hapuna Beach Prince Hotel. The 2010 honorees were Cindy Armer,
Grace Basque, Patti Cook, Carol Diama Brown, Cyd Hoffeld, and Linda Ugalde
who were recognized at a luncheon.
5. Continue to annually update and make available on the County website the Urgent
Services Directory for Families.
The Urgent Services Directory for Families is being updated and is available on
the County of Hawaii website. Funding for printing has been secured through a
program at the Office of the Prosecuting Attorney and will be made available to
the public.
Final Status Report on Program Objectives for FY 2010-11 4
MANAGEMENT
COMMITTEE ON THE STATUS OF WOMEN
6. Hold rotating monthly meetings in East Hawai`i and West Hawai`i to better allow
participation from the public.
To date four meetings were held in Hilo,Waimea, and Kona.
7. Continue to promote Teen Dating Violence Prevention/Education awareness.
No activities have been planned due to lack of funding.
8. Coordinate internet safety presentations for parents throughout the island.
No internet safety presentations for parents have yet been scheduled.
Final Status Report on Program Objectives for FY 2010-11 5
14
MASS TRANSIT AGENCY
MASS TRANSIT AGENCY
MASS TRANSIT AGENCY
1. Increase system ridership from FY 2010-11.
Ridership from July—December 2011, amounted to 545,744 passenger trips, a
3.17% decrease from the same period in FY 10— 11.
2. Resolve and follow-up on all complaints within two weeks.
All complaints are continuing to be followed up on within two weeks. A total of
62 official complaints recorded.
3. Implement expanded bus service in Puna, Kona, and Hilo.
Expanded bus services in Hilo to Gentry Subdivision and Kaumana City.
4. Continue expansion of official bus shelter and bus stop sign program.
Ongoing. One bus shelter was constructed in Puna, and forty official bus stop
signs were installed at various locations. In addition, an island-wide bus shelter
contract for 29 additional bus shelters has been executed.
5. Complete specifications and bid for additional coach buses.
Specifications completed and invitation for bid sent in December,2011.
Six Month Progress Report on Program Objectives for FY 2011-12 1
MASS TRANSIT AGENCY
MASS TRANSIT AGENCY
1. Increase system ridership from FY 2009-10.
System bus ridership for July,2010—June 2011 amounted to 1,149,042
passenger trips, an 11.6% increase from the same period in 2009-2010.
2. Resolve and follow-up on all complaints within two weeks.
All complaints have been resolved within two weeks.
3. Implement expanded bus service in Kona, Puna, and Hilo.
Expanded bus services in Kona servicing the West Hawaii Civic Center,the
Friendly Place, and Leilani Estates in Puna.
4. Continue expansion of official bus stop program.
Ongoing. In addition to the bus shelter program, a bus stop signage plan is also
underway. Seven bus shelters have been constructed island wide.
Final Status Report on Program Objectives for FY 2010-11 1
15
MISCELLANEOUS
MISCELLANEOUS
ANIMAL CONTROL
1. 90% of vicious dog calls will be responded to within 2 hours.
Of 47 vicious/dangerous dog calls received where the dog was not contained and
posed a potential and ongoing threat, responded to 46 calls within 2 hours, or
97.87% of calls.
2. 90% of loose animal posing a public safety hazard calls will be responded to within 2
hours.
Of 75 animals posing a public safety hazard calls received, responded to 75 calls
within 2 hours, or 100% of calls.
3. 90% of injured animal related calls will be responded to within 2 hours.
Of 144 injured animal related calls received, responded to 144 calls within 2
hours, or 100% of calls.
4. 90%of calls for animal control assistance by the police will be responded to within 3
hours.
Of 104 animal control assistance by the police calls received, responded to 104
calls within 3 hours, or 100% of calls.
5. 90% of animal cruelty and neglect cases will be responded to in 24 hours and
resolved in 14 working days.
Of 232 animal cruelty and neglect cases received, responded to 232 calls within
24 hours. 232 of those cases were resolved in 14 working days, or 100%.
6. 90% of license, loose dog and any non-cruelty/neglect cases will be responded to in
48 hours and resolved in 5 working days.
Of 608 of license, loose dog and any non-cruelty/neglect calls received, responded
to 608 calls within 48 hours, or 100%. Of 317 cases that were opened as a result
of those calls,317 were resolved cases in 5 working days, or 100% of cases.
7. 70 Sweeps of problem communities per year.
Conducted 263 sweeps exceeding 376% of goal.
Six Month Progress Report on Program Objectives for FY 2011-12 1
MISCELLANEOUS
ANIMAL CONTROL
1. 90% of vicious dog calls will be responded to within 2 hours.
Of 84 vicious/dangerous dog calls received where the dog was not contained
and posed a potential and ongoing threat, responded to 84 calls within 2 hours,
or 100% of calls.
2. 90% of loose animal posing a public safety hazard calls will be responded to within 2
hours.
Of 115 animals posing a public safety hazard calls received, responded to 114
calls within 2 hours, or 99.13% of calls.
3. 90%of injured animal related calls will be responded to within 2 hours.
Of 201 injured animal related calls received, responded to 200 calls within 2
hours, or 99.50% of calls.
4. 90% of calls for animal control assistance by the police will be responded to within 3
hours.
Of 190 animal control assistance by the police calls received, responded to 190
calls within 3 hours, or 100% of calls.
5. 90%of animal cruelty and neglect cases will be responded to in 24 hours and
resolved in 14 working days.
Of 405 animal cruelty and neglect cases received, responded to 400 calls within
24 hours, or 98.77%. 400 of those cases were resolved in 14 working days, or
100%.
6. 90% of license, loose dog and any non-cruelty/neglect cases will be responded to in
48 hours and resolved in 5 working days.
Of 809 of unlicensed, loose dog and any non-cruelty/neglect calls received,
responded to 808 calls within 48 hours, or 98.81%. Of 503 cases that were
opened as a result of those calls, 488 were resolved cases in 5 working days, or
97% of cases.
7. 70 Sweeps of problem communities per year.
Conducted 910 sweeps or 1300% of goal.
Final Status Report on Program Budget Objectives for FY 2010-11 1
16
PARKS dt RECREATION
PARKS & RECREATION
'ALAE CEMETERY
1. Conduct maintenance and repair activities.
Objective is being achieved. Parks Maintenance crews have maintained
cemetery grounds and pavilion through 12/31/11 and will continue to do so.
Six Month Progress Report on Program Objectives for FY 2011-12 1
PARKS & RECREATION
VETERANS CEMETERIES - EAST AND WEST HAWAI'I
1. Continue to coordinate development of the East and West Hawai`i Veterans
Cemeteries with the Veterans Advisory Committee and the Department of Defense.
Objective is being achieved. Parks & Recreation Director has met with Veterans
Advisory Committee on a monthly basis and has shared status reports on
cemetery development. Parks Maintenance has addressed concerns brought
forth by the committee.
2. Continue maintenance of cemetery grounds.
Objective is being achieved. Maintenance is ongoing.
3. Assign and record all burials.
Objective is being achieved.
Six Month Progress Report on Program Objectives for FY 2011-12 2
PARKS & RECREATION
RURAL CEMETERIES
1. Continue maintenance of cemetery grounds.
Objective is being achieved. Maintenance is ongoing.
2. Assign and record all burials.
Objective is being achieved.
Six Month Progress Report on Program Objectives for FY 2011-12 3
PARKS & RECREATION
HAWAI'I COUNTY BAND
1. Provide musical services for the island residents and visitors by working with
community organizations and providing 40 musical services annually (e.g. parades,
ceremonies, festivals, concerts and special events.).
Objective is being achieved. Provided 26 performance services during the first
half of FY 2011-12. These services include parades, concerts, patriotic
ceremonies and special events in Hilo,Volcano,Na'alehu, Kea'au, and Kona
2. Provide 11 monthly Mo`oheau Bandstand concerts that are entertaining, educational,
musically challenging, and historically significant.
Objective is being achieved. Provided 6 monthly Mo'oheau Park concerts during
July, August, September, October,November, and December. All concerts
very well attended and well received by the crowd in attendance.
A brief history of the Hawai'i County Band is presented to the audience at
concerts to inform the public of the band's cultural and historical significance.
In addition, program notes on selections being performed, are presented to the
audience in order to help the audience better understand each work.
To insure that the band plays a variety of quality music, pieces are chosen from
selected national lists such as the National Band Association, Music Educators
National Conference, The Instrumentalist, and the College Band Directors
National Association. Every monthly concert tries to incorporate either a
featured solo or popular selection.
3. Sponsor the Intermediate and High School Concert Band Festival, which showcases
school bands from the Big Island and elsewhere.
Objective is being achieved. The Big Island Band Festival is scheduled for
Saturday May 12th at the Afook-Chinnen Civic Auditorium. I have been in
contact with the Big Island Band Directors as well as some from Oahu and we
should have 10-14 bands participating this year.
The Big Island Intermediate and High School Select Band will be held on March
6th at Hilo high School Auditorium. Rehearsals will be held on Sunday February
14th , 21st, 28t and Saturday March 6th. Students from Hilo,Waiakea,
Kamehameha,Kea'au, and Kealakehe are expected to participated in this event.
Six Month Progress Report on Program Objectives for FY 2011-12 4
PARKS & RECREATION
HAWAI'I COUNTY BAND
4. Feature at least two young musicians as soloists at the April or May Mo`oheau
Bandstand Concert,which provides musically educating opportunities for the young
people of the County of Hawaii, annually.
Objective is being achieved. Three students have been contacted and all three
are interested in performing with the Hawai'i County Band.
5. Introduce 20 new musical pieces per year to provide musical challenges to the band
members.
Objective is being achieved. To date, 12 new pieces have been performed.
Six Month Progress Report on Program Objectives for FY 2011-12 5
PARKS & RECREATION
WEST HAWAII BAND
1. Provide musical services for island residents and visitors by working with community
organizations and providing 20—25 musical services annually. ( eg. Parades,
ceremonies, festivals, concerts, and special events)
Objective is being achieved. Provided 12 performance services including:
Fourth of July,Veteran's Day,Aloha Festivals, International Billfish
Tournament,Life Care Center, Kona Coffee Parade, and 3 Christmas Parades.
2. Provide 6 monthly concerts that are entertaining, educational, musically challenging
and historically significant.
Objective is not being achieved. Provided 2 concerts at Hulihe'e Palace
3. Feature a young musician as soloist at the March or May monthly concert,to provide
music education opportunities for the young musicians of Hawai'i County.
Objective is not being achieved. We are still looking for qualified candidates for
this objective.
4. Introduce 20 new pieces per year to provide musical challenges for the band.
Objective is not being achieved. To date 7 new pieces have been introduced
either for sight reading, rehearsal or performance purposes.
Six Month Progress Report on Program Objectives for FY 2011-12 6
PARKS & RECREATION
ADMINISTRATION
1. Continue to distribute P&R Service survey at all staffed facilities and activities/events
conducted by the department.
Objective is being achieved. Survey results are compiled quarterly and shared
with all employees.
2. Continue to update information for Divisions and Sections on the County of Hawai`i
website on a timely basis.
Objective is being achieved. Our Departmental Data Processing Coordinator
continues to update the website with quarterly program guides, special events
information and departmental rules and regulations.
3. Continue implementation of the transition plan for accessibility to public facilities
during the fiscal year.
Objective is being achieved and implementation of the transition plan is steadily
progressing.
4. Continue implementation of the transition plan for playground safety and accessibility
during the fiscal year.
Objective is being achieved and implementation of the transition plan is steadily
progressing. Repairs to the playgrounds at Carvalho Park and Pana`ewa Park
have been budgeted and volunteer groups are being identified to assist with the
installations.
5. Maximize resources by encouraging the "Friends of the Park"program and identify a
minimum of five community service projects that focus on maintenance and/or
improvements to park facilities.
Objective is being achieved. The department is in discussion with several
volunteer groups to perform service projects for the County.
6. Provide at least one technical job specific training for 50% of administrative staff.
Objective is being achieved. As of December 31,2011, at least one job specific
training was provided for 52% of the administrative staff(11/21 employees).
Six Month Progress Report on Program Objectives for FY 2011-12 7
PARKS & RECREATION
PARKS MAINTENANCE
1. Maintain completion range of 3200-3500 work orders on an annual basis.
Objective is not being achieved. Of the 1,764 work orders received during first 6
months of FY 11-12, 1,353 were completed, rendering an overall completion rate
of 77%.
2. Undertake two parks improvements projects per district(18).
• One of which supervisor to work with a community group to improve the
parks— 1 park per district minimum.
Objective is being achieved
3. Monitor complaints filed for strategic planning purposes for maintenance and services
improvements.
• Record type,number, district, etc. of complaints and implement necessary
maintenance procedures, standards, training, discipline, etc. for corrections.
Objective is being achieved. 9 complaints were recorded. Follow-up for
corrections were made.
• Make annual inspections of facilities with responsible supervisor. (9 districts)
Analyze and discuss methods of improvements.
Objective is being Achieved. Inspections of facilities were made
randomly. Discussions with supervisors were conducted as needed for
corrections.
4. Provide for safe facilities and grounds.
• Conduct safety inspections of facilities:
Weekly by supervisors (52 per supervisor=468 total inspections/year).
Superintendent to conduct safety inspections on all facilities on a semi-
annual basis.
• Correct hazards on a timely basis.
Objective is being achieved. 26 weekly safety inspections were conducted
by supervisors for each of the nine districts. Corrections were made in a
complete and timely manner. Inspection reports were audited randomly
by the Superintendent of Parks Maintenance.
Six Month Progress Report on Program Objectives for FY 2011-12 8
PARKS & RECREATION
PARKS MAINTENANCE
5. Provide for a safe working environment.
• Participate with department safety committee and discuss and evaluate
accident reports.
• Correct any hazardous conditions or practices.
• Provide a minimum of one safety instructional sessions per crew each month.
• Review and upgrade Park Maintenance Safety and Health Program to include
required written safety programs and HIOSH safety training documentation.
Full implementation and HIOSH compliance of Parks Maintenance
Respirator, Hearing Conservation, and Fall Protection Safety Programs by
June 30, 2010.
Objective is being achieved. The Parks Maintenance Division completed a
total of 92 safety talks/training classes as of 12/31/11.
6. Continue to perform random checks of facilities.
Objective is being achieved. Conducted onsite park inspections in each district.
Six Month Progress Report on Program Objectives for FY 2011-12 9
PARKS & RECREATION
RECREATION
1. Provide introductory instruction in all recreational facilities in at least 4 of the
following sports (basketball, baseball, volleyball,track and field,tennis, flag football,
badminton) for children and adults, one or more in each respective season (i.e. Fall—
basketball; Winter—baseball and track/field; Spring—volleyball; summer—
tennis/flag football).
Objective is being achieved. The following instructional sports were offered at
various recreational facilities island-wide during the past six months from July-
December 2011.
Hilo District:
Introduction to Bowling,8 years old & under Basketball, 10 years old & under
Basketball,Introduction to Tennis,Family Fishing Classes,Instructional Volleyball
I,Instructional Volleyball II, Step Aerobics Classes,Fitness Classes,Billiards &
Table Tennis Classes,Beginners Judo,Keiki Fitness Classes,Beginner's Archery,
Intermediate Archery#2,Beginning Badminton,Advance Badminton, Track&
Field Training,Introduction to Fishing,Youth Baseball T-ball& Coach Pitch,BB
Gun Shoot Classes,Beginner's Trap Shoot Classes, Stretch Band Fitness Class.
Hamakua District:
Instructional Ping Pong,Instructional Billards, T-Ball & Coach Pitch Baseball,
Instructional Pool,Beginning Recreational Badminton,Weightlifting Training, 8
years old & under Basketball Skills,Agility Training,Volleyball Fundamentals,
Flag Football,Basketball Free Throw& Shooting Clinics,Plyometrics Classes,
Physical Education Class.
Puna/Kau District:
Instructional Slow Pitch Softball,T-Ball& Coach Pitch Baseball,Instructional
Archery, Instructional Baseball,Youth Instructional Volleyball,Boys & Girls
Instructional Basketball, Tennis Instruction, 8 years & under Basketball,
Elementary & Intermediate Volleyball,Aerobics Classes,Track& Field Training.
West Hawaii District(N/S Kona &N/S Kohala):
Girls Softball Clinic,Elementary & Intermediate Volleyball Clinics, T-Ball & Coach
Pitch Baseball,Boys Basketball Clinics,Bowling Class,Archery Class#1,Archery
Class#2,Fitness Classes,Plyometric Classes, Stretching Classes,Beginning
Billiards,Intermediate Billiards,Beginning Putting,Beginning Golf,Family
Softball, Soccer Prep Clinic.
Six Month Progress Report on Program Objectives for FY 2011-12 10
PARKS & RECREATION
RECREATION
2. Provide at least six seasonal arts and craft activities for children and adults in all
recreational facilities (i.e. Fall—Halloween/Thanksgiving/Christmas craft activities;
Winter—Valentines/St. Patrick/Easter activities; etc.).
Objective is being achieved. The following are seasonal art and craft activities that
were offered at various island-wide recreational facilities during the past six months
from July-December 2011.
Hilo District Sites Seasonal Craft Activities:
Back to School Craft,Afterschool Games & Craft,Lauhala Weaving,Mirror
Etching, Fish Printing,Leafy Bookmarks,Mini Kite Making,Puzzle Making,
Sketching for Fun,Bead Making, Shrink Art, Sand Art, Candle Making, Christmas
Wreath Making Class,Halloween Masks, Christmas Ornaments,Halloween Craft,
Thanksgiving Craft,Dragon Fly Magnet, Turkey Craft, Santa's Hat, Christmas Lei
Making,ID Fun Craft,Mold Ceramics, Christmas Craft,Halloween Card Crafts.
Hamakua District Sites Seasonal Craft Activities:
Colorful Notebook Cover-ups,Potted Planting Activity, Spooky Cookies Baking,
Turkey Hands, Gift Wrapping Class,Finger Painting,Water Coloring,Halloween
Craft,Thanksgiving Craft, Christmas Craft,Paper Mache,Wood Projects, Kite
Making, Stamp/Stencil Color Art,Keiki Craft Art Choice,Basic Coloring,
Christmas Collage Picture Art Craft,Afterschool Arts & Crafts,Halloween
Decorative Trick or Treat Bags,Paper Plate Animals,Fancy Flowerpots,Blooming
Placemats, Sand Art,Beaded Angels, Glass Etching, Stamping/Cards Craft,
Origami Craft.
Puna/Kau District Sites Seasonal Craft Activities:
Labor Day Craft,Flying Crafts,Afterschool Crafts,Halloween Craft,Thanksgiving
Craft, Christmas Craft,Fun with Stamps, Coloring Fun Craft,Paper Pumpkin
Decorations,Pumpkin Carving,Holiday Placemats, Christmas Ornaments,Edible
Creations,Kooky Cookie,Back to School Craft,Mini Gingerbread House,
Handprint Creations,Book Toppers,Funny Drawings,Holiday Ornament Design &
Color Time,Halloween Poster Craft,Pearl Harbor Day Craft,Fimo Clay
Creatures,Paper Flowers,Yarn Balls,Indian Headbands,Paper Lady Bugs,
Newspaper Costumes,Bedroom Door Signs, Cartoon Tracing,Illusion Art, Glass
Stone Craft.
West Hawaii District(N/S Kona &N/S Kohala)Seasonal Craft Activities:
Halloween Crafts,Thanksgiving Crafts, Christmas Crafts, Ceramics for Adults,
Mask Painting, Sun Catcher,Daily Craft Fest, Clay Art, Sidewalk Chalk Art, Cut&
Paste Art,Beginning Drawing,Leaf Rubbings, Stamp & Designs,Decoupage.
Six Month Progress Report on Program Objectives for FY 2011-12 11
PARKS & RECREATION
RECREATION
3. Maintain a safe facility, free of hazards for all activities,patrons and employees by
conducting daily safety inspections and remitting work orders as necessary to correct
unsafe conditions. A comprehensive safety inspection to be conducted on a quarterly
basis.
Objective is being achieved with safety reports being sent to P&R Administration
and maintenance work orders being sent to Parks Maintenance Division.
4. Plan, organize and implement a minimum of two district-wide events in each
respective district that is responsive to the respective community's needs and interests
(i.e. Hilo District—The Biggest Easter Egg Celebration; Hamakua District—
Hamakua Fun Day; etc.).
Hilo District:
1) Halloween Program at Prince Kuhio Plaza
2) Trunk or Treat at Kawananakoa Gym
3) Jimmy Yagi's Basketball Clinic at Waiakea Uka Gym
Hamakua District:
1) Ohana Fishing Tournament
2) Super Saturday's Basketball League
3) Halloween Costume Contest in Honokaa
Puna/Kau District:
1) Vulcans Baseball Clinic at Shipman Gym
2) Vulcans Basketball Clinic at Shipman Gym
3) Ohana Fun Day& Grand Re-opening of Mt.View Gym
4) Halloween Program at Pahoa Community Center
West Hawai'i District(N/S Kona &N/S Kohala):
1) Super Saturday's Basketball League
2) World Youth Basketball Tournament
3) Candyland Halloween Program at Kekuaokalani Gym
5. Develop a minimum of six partnerships with other recreation providers as well as
community organizations to maximize service and activities to the public (i.e.
summer camping program in partnership with the YMCA).
Hilo District:
1) Halloween Program at Prince Kuhio Plaza—Partnered with General Growth
Properties,Hilo High School Key Club,Waiakea High School Key Club.
2) Jimmy Yagi's Basketball Clinic at Waiakea Uka Gym—Partnered with
Jimmy Yagi and Don's Grill.
Six Month Progress Report on Program Objectives for FY 2011-12 12
PARKS & RECREATION
RECREATION
3) PCA "Coaching for Winning&Life Lessons Workshop"with Youth Speed&
Agility Clinic at Kawananakoa Gym—Partnered with Positive Coaching
Alliance Big Island,Keaukaha Community Association,Queen Liliuokalani
Children's Trust and Keaukaha Sports Association.
4) Trunk or Treat at Kawananakoa Gym—Partnered with Keaukaha
Community Association.
5) 31'Annual HI-PAL Winter Basketball Classic—Partnered with HI-PAL and
island-wide Recreation staff.
Hamakua District:
1) Ohana Fishing Tournament—Partnered with Hilo & West Hawai'i
Recreation staff and many community volunteers.
2) Super Saturday's Basketball League—Partnered with West Hawai'i
Recreation staff and Pa'auilo Community Association.
3) Honokaa Halloween Costume Contest—Partnered with Honokaa High
School.
Puna/Kau District:
1) Vulcans Baseball Clinic—Partnered with UH Vulcan Baseball staff.
2) Vulcans Basketball Clinic—Partnered with UH Vulcan Basketball staff.
3) Ohana Fun Day & Grand Re-opening of Mt. View Gym—Partnered with
Waters of Life Public Charter School,Neighborhood Place of Puna, Queen
Liliuokalani Children's Trust,Mt. View Elementary School and community
volunteers.
4) PCA "Double-Goal Coach Level 1 Workshop"with Youth Speed&Agility
Clinic at Pahoa Community Center—Partnered with Positive Coaching
Alliance Big Island.
5) Halloween Program at Pahoa Community Center—Partnered with Lions
Club,Weed & Seed.
6) Halloween at Kahuku Park—Partnered with HOVE Community Assn.
Six Month Progress Report on Program Objectives for FY 2011-12 13
PARKS & RECREATION
RECREATION
West Hawaii District(N/S Kona &N/S Kohala):
1) World Youth Basketball Tournament—Partnered with Christy Gladstone.
2) PCA "Double-Goal Coach Level 1 Workshop"with Youth Speed&Agility
Clinic at Waimea Thelma Parker Gym—Partnered with Positive Coaching
Alliance Big Island.
3) Farm Fair& Carnival—Partnered with Big Island Farm Bureau.
4) Candyland Halloween Program at Kekuaokalani Gym—Partnered with Solid
Rock Ministries.
6. Provide quarterly training for the P&R staff on various issues, ADA concerns, safety
issues, self-improvement/enhancement, etc.
Objective is being achieved. District Supervisors in each District has been sending
their staff to various training workshops offered by the County for personal
development and have presented training sessions regarding recreation policies,
safety and other issues during their monthly staff meetings.
7. Provide the Department with at least two ADA training sessions.
To date objective has not been achieved.
8. Provide complete fingerprinting background checks on all new employees, temporary
hires and volunteers who work in close proximity to children.
Objective is being achieved. Fingerprint background checks are being done for
Recreation program volunteers. Summer Fun temporary hires will be fingerprinted
in May/June 2012.
Six Month Progress Report on Program Objectives for FY 2011-12 14
PARKS & RECREATION
SUMMER AND INTER-SESSION PROGRAM
1. Conduct a minimum of 20 Summer Fun programs island-wide.
Our 2012 Summer Fun Program will begin on June 4,2012. Mandatory training for
the Summer Fun Temporary Hires will be from June 4-6,2012,the Summer Fun
Program for the children will start on June 7,2012 and end on July 20,2012
2. Continue to conduct longer programs hours at majority of the sites.
Program hours at each site is based on the needs of the community it serves.
Tentative hours are from 8:00 am-3:00 pm and 8:00 am-2:00 pm.
3. Work in partnership with the Department of Education Child Nutrition Program and
with HCEOC to sponsor free lunch programs for all summer fun sites that qualify and
meet the requirements for this program.
Objective is tentative at this time. USDA reimbursement cost for 2012 has not been
released yet.
4. Supplement the regular Summer Fun program with various enrichment-type programs
for those willing to pay the higher fee:
• Develop and implement a teen-scene program at the Pu'u'eo Community Center
in East Hawai`i, teaching life's skills with emphasis on leadership training. This
will run for seven weeks from 8 a.m. to 3 p.m., targeting teens 12— 17 years old,
at a cost of$175.00 teen.
• Conduct a Summer Fun Explorations Program at the Hilo Armory to run for
seven weeks from 8 a.m. to 3 p.m. and target children in grades 1 —4, at a cost of
$175.00 per child.
Objective not yet met. Summer Program to begin in June 2012.
5. Develop a minimum of(8) Winter Intersession programs island-wide.
Winter Intersession Program December 19-30, 2011.
1)Waiakea Uka Gym—49 children registered ($35.00 child+$10.00 activity fee)
2) Wainaku Gym—47 children registered ($35.00 per child program fee)
Sites that adjusted their hours to better service the children in their communities
during the Winter Intersession Break instead of a structured program:
Hamakua District:
1)Honomu Gym—10:00 am-6:00 pm.
2) Honokaa Gym—10:00 am-6:00 pm.
Six Month Progress Report on Program Objectives for FY 2011-12 15
PARKS & RECREATION
SUMMER AND INTER-SESSION PROGRAM
N/S Kohala District:
1) Waimea Community Center—9:00 am-5:00 pm.
N/S Kona District:
1) Yano Hall—8:45 am-5:30 pm.
2) Kekuaokalani Gym—8:45 am-5:30 pm.
Puna District:
1) Hawaiian Beaches— 10:00 am-4:00 pm
6. Integrate children with disabilities into the summer and inter-session programs
wherever possible,through the assistance of the Therapeutic Specialist.
No ADA accommodations were requested during the 2011 Winter Intersession
program. Summer Fun to begin in June 2012.
Six Month Progress Report on Program Objectives for FY 2011-12 16
PARKS & RECREATION
HO'OLULU PARK COMPLEX
1. Provide clean, safe and well-maintained facilities:
a. Close each facility once per year for general clean up and minor repairs.
Planned maintenance closures for this period have been completed.
b. Pressure wash each facility once every quarter.
Completed quarterly at each facility.
c. Check on safety hazards daily.
Objective is achieved daily. Day and night supervisors record any repair
items or safety hazards on a daily checklist form. Work orders are then
generated for repair or maintenance.
d. Clean and sanitize facilities before and after events in 99% of the cases.
Objective achieved. Facilities are cleaned and sanitized before and after each
activity.
e. Work with Safety Committee to have courtesy safety inspection annually.
Inspections have been rescheduled for January—June due to scheduling
difficulties experienced by the inspectors.
2. Provide a well-manicured playing surface at all BALL FIELDS (Wong Stadium and
Walter Victor Baseball Complex):
a. Mow lawn weekly, weather permitting, 90% of the time.
Objective is being achieved.
b. Close each BALL FIELD at least one week annually for field renovations.
Objective achieved. Wong Stadium was closed in July. Victor Complex was
closed in September.
c. Aerate BALL FIELDS semi-annually.
Objective achieved.
d. Fertilize BALL FIELDS quarterly.
Objective is being achieved.
Six Month Progress Report on Program Objectives for FY 2011-12 17
PARKS & RECREATION
HO'OLULU PARK COMPLEX
3. Provide training for staff:
a. Conduct safety talks on different topics every month.
Objective not being achieved. Forklift operational safety and certification
class held in August 2011.
b. Retrain employees on equipment use semi-annually.
Objective achieved.
c. Have supervisors conduct equipment maintenance training and have equipment
maintained weekly.
Objective achieved. Employees perform in-house maintenance functions
throughout the year.
d. Provide refresher course on Material Safety Data Sheet annually.
Objective will be achieved. Course scheduled for February 2012.
4. Enforce rules and educate sponsors:
a. Comply with Federal ADA, State OSHA, County, Department and Complex rules
and regulations.
Objective is being achieved. Applicable governmental regulations are
discussed with sponsors. Supervisors are trained to enforce all rules.
b. Revise rules annually.
Objective is being achieved. No revisions are needed presently.
c. Distribute rules with all applications.
Objective is being achieved. Rule sheets are distributed to all sponsors.
5. Work with Hilo Jaycees, Lehua Jaycees, Intake Service, schools and community
groups for improvements to the Ho`olulu Complex:
a. Complete one major improvement project.
Objective is being achieved. The Hawaiian Student College Scholarship
Program is conducting a parking lot painting project at the Edith Kanakaole
Multi-Purpose Stadium.
Six Month Progress Report on Program Objectives for FY 2011-12 18
PARKS & RECREATION
HO'OLULU PARK COMPLEX
b. Do beautification/landscaping project for each facility annually.
Objective is being achieved. Planning and discussions are ongoing with
several groups for beautification projects throughout the complex.
6. Maximize use of all facilities within the Ho`olulu Complex by accommodating an
estimated 2,400 activities annually.
Objective is being achieved. Through the first 6 months of FY2012, the Hoolulu
Complex has accommodated 2,395 activities.
Six Month Progress Report on Program Objectives for FY 2011-12 19
PARKS & RECREATION
AQUATICS
1. Provide services at our nine (9)pool facilities with two (2) lifeguards on duty daily at
Kona Community Aquatics Center and Sparky Kawamoto Swim Stadium and one
lifeguard on duty daily at Pahoa Pool 95% of the time. Pahala, Kohala, Konawaena,
Honoka`a, and Laupahoehoe will have at least one lifeguard on duty Monday through
Friday, 90%of the time. NAS pool will have at least one swim instructor/lifeguard
on duty Monday through Friday, 90%of the time.
Objectives are not being met at Kawamoto and KCAC. Due to low staffing
caused by illness,vacation, staff trainings or other similar events.
2. Offer recreational and lap swimming for approximately 700,000 patrons. Offer
Learn-to-Swim and other water related courses to approximately 2,500 patrons at
NAS Pool and Kona Community Aquatic Center 95%of the time year round and at
least 6 weeks in the summer at all other pools.
Objective is being achieved. To date 428,926 patrons have visited our pools.
3. Develop and distribute a quarterly brochure of County of Hawai`i pool facilities
highlighting recreational and adult lap swimming hours as well as swim lessons,
special events and programs.
Objective is being achieved. The quarterly program guide is also offered on the
County,Aquatics website for all pools.
4. Initiate two (2)water safety instructor classes through American Red Cross instructor
trainers for East and West Hawai`i to increase the pool of candidates for Learn-to-
Swim program instructors.
This objective is not currently being met due to the lack of American Red Cross
Instructor Trainer classes (IT).
5. Conduct one (1)American Red Cross Lifeguard Training, two (2) CPR for the
Professional Rescuer and two (2) First Aid and safety classes at each of our nine (9)
pool facilities during the fiscal year.
Objective is not being met. The ARC has changed the Lifeguard Training
material and it is due to roll out in January 2012. Lifeguard Training classes will
be held later in the year with the new material. The CPR and First aid classes
will also be held later this year.
Six Month Progress Report on Program Objectives for FY 2011-12 20
PARKS & RECREATION
AQUATICS
6. Plan,promote and coordinate five (5) novice swim meets serving approximately 200
participants during August through October 2010.
Objective met. Aquatices held 5 Novice Swim meets around the island with a
total of 309 participants.
7. Sponsor or provide major support to at least two (2) open water swim competitions,
one on each side of the island.
Objective met. Both events were held in July 2011. The Hapuna Swim had
approximately 270 swimmers and the Richardson Roughwater Swim had 189
swimmers.
8. Promote workplace safety for all staff by providing personal protective equipment
and safety training on an ongoing basis.
This objective is being met. Safety topics are covered at monthly staff meetings.
Six Month Progress Report on Program Objectives for FY 2011-12 21
PARKS & RECREATION
CULTURE & COMMUNITY ARTS
1. Provide 70 workshops and classroom instructions in various disciplines, music,
dance, drama, arts, crafts, and natural sciences at established sites Countywide.
Conducted a total of 51 classes/workshops in various disciplines, music, dance,
drama, arts, crafts and natural sciences at established sites Countywide during
the first six months of this fiscal year. Achieved 57% of projected fiscal goal as of
12/31/11.
2. Develop and conduct at least one Cultural/Community event per quarter to preserve
ethnic traditions and heritage, encourage craftsmanship and cottage industry.
Objective is being achieved. Coordinated and conducted the 2011 Fourth of July
Blast,East Hawaii Mayor's Health Fest,West Hawaii Mayor's Health Fest,
World Champ Little League Recognition Parade, Moku 0 Keawe International
Festival, Queen Lili'uokalani Festival, Paddle Man/Surfing Competition,
Christmas Wreath Exhibition at Aupuni Center, and the"Magic of Christmas"
at the Hawaii County Building.
3. Market programs by securing community involvement and financial support through
six partnerships/sponsorships.
Objective is being achieved. Programs and projects are marketed through
partnerships and collaborations with the following agencies: Lehua Jaycees,
Pacific Radio Group, Queen Lili'uokalani Children's Center, Hawaii Tropical
Flowers Association, Moku 0 Keawe Foundation, Big Island Auto Club, Classic
Care Cruisers,Hawaii Motorcycle Club, CJ Promotions,HMSA, Hawaii
Ballroom Dance Association and Island-wide Canopy Tents.
4. Advertise and promote the Cultural & Community Arts programs and activities
through our quarterly "Arts Visions"newsletter and media such as radio, television,
periodicals and newspapers.
Objective achieved. Advertised and promoted events and programs through our
quarterly program guide, Hawaii County Web Site, Hawaii Tribune Herald,
West Hawaii Today,Hawaii Tourism Authority,Big Island Visitor's Bureau,
Pacific Radio Group, KWXX, Honolulu Star Advertiser, Hawaiian Airlines,
North Hawaii News, and various community and business organizations.
Six Month Progress Report on Program Objectives for FY 2011-12 22
PARKS & RECREATION
ELDERLY ACTIVITIES
EAD Administration
The division will provide and/or facilitate a wide array of services and opportunities and
evaluate the quality of services provided by:
1. Coordinating a service delivery system that addresses the needs and interests of older
adults by providing comprehensive and coordinated services, represented by the
division's six major programs, for over 9,992 seniors annually and conducting an
annual evaluation on each program.
Provided services to 9,562 seniors, or 96% of the established objective of 9,992
seniors and conducted evaluations on 6 of the six (6) EAD programs or 100% of
the objective of six (6).
The division will pursue the help from persons and groups to improve and maintain P&R
facilities and enhance programs/services/activities by:
2. Maintaining the EAD Advisory Council made up of representatives from the 25
senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council by conducting
at least one general meeting in January and six district meetings in July of each fiscal
year servicing 40 presidents/chairpersons island-wide.
Arranged six (6)Advisory Council district meetings or 86% of the objective of
seven annually.
The division will provide regular facilities and safety inspections and training for staff
by:
3. Maintaining an EAD Safety Committee with at least one representative of each
program meeting quarterly to enforce safety procedures, improve unsafe conditions
affecting staff and seniors and give feedback to the department safety committee, as
needed, and conduct a safety on-site evaluation semi-annually (January and July) of
32 senior center facilities and conduct safety evaluations/training for 50 EAD staff by
June 30, 2012.
Arranged two (2) safety meetings or 50% of the established objective of four
annually. Conducted one semi-annual safety facilities inspection of 32 senior
center facilities or 50% of the established objective of two semi-annual
inspections of 32 senior center facilities, and conducted 21 staff safety
evaluations/training or 42% and of the established objective of 50 staff
evaluations/training by June 2012.
Six Month Progress Report on Program Objectives for FY 2011-12 23
PARKS & RECREATION
ELDERLY ACTIVITIES
In order to keep the public informed of its activities the division will:
4. Produce at least one "Video Highlights" of the division's activities annually.
Objective Achieved: Produced one "Video Highlights" (Kupuna Hula Festival)
of the division's activities or 100% of the objective of one.
5. Maintain the division's Kupuna News magazine by providing information on all EAD
program activities and printing at least 3,300 copies for distribution to over 200
organizations quarterly.
Printed and distributed two (2) issue of the Kupuna News magazine, or 50% of
the objective of four issues.
Six Month Progress Report on Program Objectives for FY 2011-12 24
PARKS & RECREATION
ELDERLY ACTIVITIES
EAD Recreation
1. Provide and promote active and passive recreational, cultural and leisure
opportunities to 2,500 unduplicated individuals 55 years and older at 25 senior
centers island-wide by June 30, 2012.
Objective achieved. Served 2,344 or 94% of the established objective of 2,500
seniors at 25 senior centers or 100% of the established goal of 25 senior centers.
2. Serve 1,025 older adults in recreational, educational, health-related and cultural
classes at 25 senior centers by June 30, 2012.
Objective achieved. Served 1,833 older adults or 179% of the established
objective of 1,025 older adults in recreational, educational, health related and
cultural classes at 25 senior centers or 100% of the established objective of 25
senior centers.
3. Provide at least eight district wide activities for a total of 1,475 older adults in
Puna/Ka`u,North and South Hilo,North and South Kona,North and South Kohala,
and Hamakua by June 30, 2012.
Objective is being achieved. Provided 12 district activities or 150% of the goal of
eight activities for a total of 1,191 older adults or 81% of the goal of 1,475 older
adults.
EAD Special Program
1. Provide at least five countywide/state/national/international events for 1,850 older
adults by June 30, 2012.
Objective is being achieved. Provided four or 80% of the established objective of
five events and served 2,247 or 122 % of the established objective of 1,850 older
adults.
Six Month Progress Report on Program Objectives for FY 2011-12 25
PARKS & RECREATION
ELDERLY ACTIVITIES
2. Serve a total of 750 older adults in at least three countywide special events and serve
800 older adults in one statewide event by June 30, 2012.
Countywide:
Provided two or 67% of the established objective of three countywide events and
served 888 or 118% of the established objective of 750 older adults.
Statewide: Objective Achieved
Provided one or 100% of one statewide event, and served 982 or 123% of the
established objective of 800 older adults.
3. Provide one cultural event for 300 older individuals on a county/state/international
level that will attract a total of 1,200 attendees by June 30, 2012.
Objective Achieved. Provided one or 100% of the established objective of one
cultural event and served 377 or 126% of the established objective of 300 older
adults. Attracted 1,294 or 108% of the established objective of 1,200 attendees.
Six Month Progress Report on Program Objectives for FY 2011-12 26
PARKS & RECREATION
PANA'EWA RECREATIONAL COMPLEX
1. Continue focusing on the rainforest theme by acquiring 2 new appropriate rainforest
animals.
We acquired one Tiger Salamader(donation).
Additional animals for display or petting zoo:
8 Radjah Shelducks (DLNR)
3 Alpacas (donation)
5 Chinchillas (donation)
2. Successfully breed two animal species for exhibit or to trade with other facilities.
As of 12/31/11 objective was not achieved. We are hopeful that our Binturongs
will have offspring in the coming months.
3. Initiate "for a fee"programs and activities that will generate sufficient revenue to
expand the recreational and educational opportunities at Pana`ewa Rainforest Zoo &
Gardens.
We have been unable to initiate this program because of our staffing shortage
with the Information/Education Specialist position remaining vacant.
4. Work with community groups to help facilitate 10 major volunteer projects to
maintain and improve the Zoo and Equestrian Center.
Objective is being achieved.
1. Takamine Construction,Lions Clubs, Senior Softball Teams,Waiakea High
School Football Team and other various community groups volunteered to
install the new zoo playground
2. Riley Tanabe and his boy Scout Troop constructed and installed sign holders
for 10 of the bird and animal exhibits
3. Hawaii Forest Industry Association (HFIA)with help from Landscape
Architect Leonard Bisel is working on their project "Discovery Forest At
The Pana`ewa Rainforest Zoo & Gardens" to plant and maintain a native
forest garden and agroforestry site
4. Hawaii Horse Owners Association constructed a new judges stand at the
Pana`ewa Equestrian Center Rodeo Arena
5. Eric Guttormsen is planting hundreds of orchids donated by fellow Orchid
Society members
Six Month Progress Report on Program Objectives for FY 2011-12 27
PARKS & RECREATION
PANA'EWA RECREATIONAL COMPLEX
5. Offer docent training to assist with guided tours of the Zoo by providing at least 1
docent training session each year.
We are unable to offer the Docent Training class due to our budget restrictions
and the Information/Education Specialist position vacancy
6. Provide 45 educational guided tours of the Pana'ewa Rainforest Zoo and Gardens
with volunteer docents that have completed the Zoo Docent Training Program.
We are unable to offer educational guided tours due to our budget restrictions
and the Information/Education Specialist position vacancy
7. Provide a venue for annual recreational equestrian events at the Pana`ewa Equestrian
Center:
a. host 3 rodeo events annually
1. September 17,2011 =Hawaii Horse Owners Association (Keiki
Fun Day)
b. host 3 dressage events annually.
1. August 26—27,2011 =Hawaii Isle Dressage & Eventing Assoc.
2. November 11 - 13,2011 =Hawaii Isle Dressage & Eventing
Assoc.
Six Month Progress Report on Program Objectives for FY 2011-12 28
PARKS & RECREATION
'ALAE CEMETERY
1. Conduct maintenance and repair activities.
Objective is being achieved. Parks Maintenance crews have maintained
cemetery grounds and pavilion through 6/30/11.
Final Status Report on Program Objectives for FY 2010-11 1
PARKS & RECREATION
VETERANS CEMETERIES - EAST AND WEST HAWAII
1. Continue to coordinate development of the East and West Hawai`i Veterans
Cemeteries with the Veterans Advisory Committee and the Department of Defense.
Objective achieved. Parks & Recreation Director has met with Veterans
Advisory Committee on a monthly basis and has shared status reports on
cemetery development. Parks Maintenance has addressed concerns brought
forth by the committee.
2. Continue maintenance of cemetery grounds.
Objective achieved. Maintenance is ongoing.
3. Assign and record all burials.
Objective achieved.
Final Status Report on Program Objectives for FY 2010-11 2
PARKS & RECREATION
RURAL CEMETERIES
Continue maintenance of cemetery grounds.
Objective achieved. Maintenance is ongoing.
2. Assign and record all burials.
Objective achieved.
Final Status Report on Program Objectives for FY 2010-11 3
PARKS & RECREATION
HAWAI'I COUNTY BAND
1. Provide musical services for the island residents and visitors by working with
community organizations and providing 40 musical services annually (e.g. parades,
ceremonies, festivals, concerts and special events.).
Objective achieved. Provided 43 performance services during FY 2010-11. These
services include parades, concerts, patriotic ceremonies and special events in
Hilo,Volcano,Waimea, Honoka'a, Pana'ewa, Kona,Ka'u,Na'alehu, Pahoa and
Kea'au.
2. Provide 11 monthly Mo`oheau Bandstand concerts that are entertaining, educational,
musically challenging, and historically significant.
Objective achieved. Provided 12 monthly Mo'oheau Park concerts during FY
2010-11. All concerts very well attended and well received by the crowd in
attendance. A brief history of the Hawai'i County Band is presented to the
audience at concerts to inform the public of the band's cultural and historical
significance. In addition, program notes on selections being performed is
presented to the audience in order to help the audience better understand each
work.
To insure that the band plays a variety of quality music, pieces are chosen from
selected national lists such as the National Band Association, Music Educators
National Conference, The Instrumentalist, and the College Band Directors
National Association. Every monthly concert tries to incorporate either a
featured solo or popular selection.
3. Sponsor the Intermediate and High School Concert Band Festival, which showcases
school bands from the Big Island and elsewhere.
Objective achieved. The Big Island Band Festival was held on May 14th at the
Afook-Chinen Civic Auditorium. 9 bands from East Hawai'i participated in this
event. This annual event is designed to showcase both Intermediate and High
School Bands from the Big Island and also give other bands from across the
state an opportunity to travel to our island and to perform in an adjudicated
setting. This year the bands were adjudicated by Michael Nakasone and Lance
Jo. Mr. Nakasone is a former band Director from Maui.
Final Status Report on Program Objectives for FY 2010-11 4
PARKS & RECREATION
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HAWAI'I COUNTY BAND
The Big Island Intermediate and High School Select Band was held on March 6th
at Hilo high Schools Auditorium. Students from Hilo,Waiakea,Kamehameha,
and Kea'au participated in this event. Students rehearsed for 4 weekends at Hilo
Intermediate School and Kea'au High School. From all accounts the event was a
huge success and great benefit to all the students who participated. This event is
put on with cooperation and participation of Intermediate and High School
Band Directors. Also on this concert the winners from the solo and Ensemble
contest held earlier this January were given an opportunity to perform their
selections for the public.
4. Feature at least two young musicians as soloists at the April or May Mo`oheau
Bandstand Concert, which provides musically educating opportunities for the young
people of the County of Hawaii, annually.
Objective achieved. The band featured two young musicians on the Hawai'i
County Band's May and June concert. Grayson Mento performed "All Those
endearing Young Charms" in April and Chelsea Pacheco performed "Serenade
for a Picket Fence" and "Flight of the Bumble Bee" on the May concert. Both
students are excellent musicians and volunteer with the Hawai'i County Band.
5. Introduce 20 new musical pieces per year to provide musical challenges to the band
members.
Objective achieved. 24 new pieces have been performed.
Final Status Report on Program Objectives for FY 2010-11 5
PARKS & RECREATION
�... ..-WEST HAWAII,
I BAND
1. Provide musical services for island residents and visitors by working with community
organizations and providing 20—25 musical services annually. (eg. Parades,
ceremonies, festivals, concerts, and special events)
Objective achieved.
Provided 22 performance services during FY 2010-11 including: Fourth of July
Parade,Hulihe'e Palace Concerts, International Billfish Tournament
Ceremony,Kona Coffee Parade,Iron Man Triathlon, and Kailua Christmas
Parade.
2. Provide 6 monthly concerts that are entertaining, educational, musically challenging
and historically significant.
Objective achieved. Provided 6 concerts at Hulihe'e Palace.
3. Feature a young musician as soloist at the March or May monthly concert, to provide
music education opportunities for the young musicians of Hawai'i County.
Objective not achieved.
4. Introduce 20 new pieces per year to provide musical challenges for the band.
Objective achieved. To date 20 new pieces have been introduced either for sight
reading, rehearsal or performance purposes.
Final Status Report on Program Objectives for FY 2010-11 6
PARKS & RECREATION
ADMINISTRATION
1. Continue to distribute P&R Service survey at all staffed facilities and activities/events
conducted by the department.
Objective achieved. Survey results are compiled quarterly and shared with
employees.
2. Continue to update information for Divisions and Sections on the County of Hawai`i
website on a timely basis.
Objective achieved. Our Departmental Data Processing Coordinator continues
to update the website with quarterly program guides, special events information
and departmental rules and regulations.
3. Continue implementation of the transition plan for accessibility to public facilities
during the fiscal year.
Objective achieved. Implementation of the transition plan is steadily
progressing. The department is working on consultant selections and contract
negotiations for all remaining transition plan projects.
4. Continue implementation of the transition plan for playground safety and accessibility
during the fiscal year.
Objective achieved. Implementation of the transition pan is steadily
progressing. Repairs to the playgrounds at Kamehameha Park,Mohouli Park,
Carvalho Park and Pana`ewa Park have been budgeted and volunteer groups
are being identified to assist with the installations.
5. Maximize resources by encouraging the "Friends of the Park"program and identify a
minimum of five community service projects that focus on maintenance and/or
improvements to park facilities.
Objective achieved. Volunteers have organized to work with the Department of
Parks and Recreation and installed a new playground at Panaewa Zoo.
6. Provide at least one technical job specific training for 50% of administrative staff.
Objective achieved. One job specific training was provided foe 100% of the
administrative staff(21/21 employees).
Final Status Report on Program Objectives for FY 2010-11 7
PARKS & RECREATION
PARKS MAINTENANCE
1. Maintain completion range of 2800-3200 work orders on an annual basis.
Objective achieved. The division received 3,721 work orders requests during FY
10-11. 3,090 were completed, rendering an overall completion rate of 83.10 %.
2. Undertake two parks improvements projects per district(18). One of which
supervisor to work with a community group to improve the parks— 1 park per district
minimum.
Objective achieved. A total of 111 improvement projects were completed.
[76 in- house, 35 by volunteers]
3. Monitor complaints filed for strategic planning purposes for maintenance and services
improvements.
• Record type,number, district, etc. of complaints and implement necessary
maintenance procedures, standards,training, discipline, etc. for corrections.
Objective achieved. 67 complaints were recorded. Follow-up for corrections
were made.
• Make annual inspections of facilities with responsible supervisor. (9 districts)
Analyze and discuss methods of improvements.
Objective achieved. Inspections of all facilities were undertaken by the Parks
Superintendent. Discussions with supervisors were conducted as needed for
corrections.
4. Provide for safe facilities and grounds.
• Conduct safety inspections of facilities:
Weekly by supervisors (52 per supervisor=468 total inspections/year).
Superintendent to conduct safety inspections on all facilities on a semi-annual basis.
• Correct hazards on a timely basis.
Objectives achieved. Park Maintenance supervisors collectively conducted a
grand total of 468 on-site safety inspections of assigned facilities during FY
2010-11. During these inspections, deficiencies in prescribed standard of
cleanliness, sanitation,physical facilities maintenance, and safety were noted
and corrective action taken. As well,the Superintendent conducted various
scheduled and random inspections of facilities island-wide.
Final Status Report on Program Objectives for FY 2010-11 8
PARKS & RECREATION
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PARKS MAINTENANCE
5. Provide for a safe working environment.
• Participate with department safety committee and discuss and evaluate accident
reports.
• Correct any hazardous conditions or practices.
• Provide a minimum of one safety instructional sessions per crew each month.
• Review and upgrade Park Maintenance Safety and Health Program to include
required written safety programs and HIOSH safety training documentation.
Full implementation and HIOSH compliance of Parks Maintenance Respirator,
Hearing Conservation, and Fall Protection Safety Programs by June 30, 2010.
Objectives achieved. Park Maintenance collectively conducted 146 safety
training classes, covering a myriad of HIOSH and site-specific safety topics
during FY 2010-11. Periodic reviews of Park Maintenance Safety and Health
Programs were conducted and consistently found in compliance.
6. Continue to perform random checks of facilities.
Objective achieved. The Superintendent of Park Maintenance and the District
Superintendent of W. Hawaii conducted numerous announced and unannounced
safety audits of all 7 districts during FY 2010-11. During these inspections,
deficiencies in prescribed standard of cleanliness, sanitation, physical facilities
maintenance, and safety were noted and corrective action taken.
Final Status Report on Program Objectives for FY 2010-11 9
PARKS & RECREATION
RECREATION
1. Provide introductory instruction in all recreational facilities in at least 4 of the following
sports (basketball, baseball, volleyball, track and field,tennis, flag football, badminton)
for children and adults, one or more in each respective season(i.e. Fall—basketball;
Winter—baseball and track/field; Spring—volleyball; summer—tennis/flag football).
Objective achieved. The following instructional sports were offered at various
recreational facilities island wide.
Hilo District: Beginning Tennis,Beginning Billiards,8 years old & under
Basketball, 12 years old & under Basketball, 14 years old & under Basketball,
Introduction to Menarche Fly Tying,Instructional Volleyball for youths ages 14
years & under, Stretching Classes,Kid Fitness Classes,Danish Fitness Classes,
Beginners Judo,Tiny Tots Loco Motor Skills,Beginners & Advanced Archery,
Beginners & Advanced Fishing, Track& Field Training& Practice,T-Ball &
Coach Pitch, Step Aerobics,Beginners Trap Shoot classes,Walking for Fitness
Class,USA Volleyball Scorers & Referee Clinics, Cardio/Aerobics Class,Weight
Lifting, Pee Wee Basketball Clinic.
Hamakua District: Biddy Basketball Shooting Clinic,Beginning Ping Pong,
Beginning Pool, Basketball Free Throw Clinic,Basketball Blocking Out Clinic,
Polymeric Instruction for Children & Adults, Speed & Agility Classes for Children
& Adults,Beginner Weight Training,Boys & Girls 10 years & under, 12 years &
under, 14 years & under Basketball,Boys & Girls Youth Volleyball, "Beach ball"
Bump Volleyball,Beginning Basketball Skills & Drills, Gym Kickball, Badminton,
Track& Field,Flag Football, Static Stretching Classes,Indoor Bean Ball Bocce
Games.
Puna/Ka'u District: Biking Fitness,Jump Rope Fitness, Coach Pitch ages 8-9 years
old, T-ball ages 6-7 years old,Netless Badminton,Basketball Conditioning Skills,
Ladder Ball,Track& Field Instructions, Barefoot Flag Football, Piggy Back
Relay/Border Ball,Ping Pong Challenge,Walking& Jogging Fitness,Boys & Girls
10 years & under, 12 years & under, 14 years & under Basketball, Teen & Adult
Fitness & Stretch Classes, Beginners Tennis, Zumba.
West Hawaii District (N/S Kona & N/S Kohala):
Biddy Basketball Clinic,Volleyball Clinic, Basketball for Tots, Ping Pong, Archery I
& II Classes,Flag Football,Youth Basketball Clinic,Beginning Golf,Beginning
Tennis,Age Group Basketball Clinic for youths ages 8-14 years old, Track& Field
Instructions & Techniques, T-Ball/Coach Pitch,Weightlifting, Kickball, Dodgeball,
Jump for Fun, Lunchtime Badminton, Fishing Class,Fitness Classes, Plyometrics
Classes,Age Group Volleyball, Boys & Girls 10 years & under, 12 years & under,
14 years & under Basketball.
Final Status Report on Program Objectives for FY 2010-11 10
PARKS & RECREATION
RECREATION
2. Provide at least six seasonal arts and craft activities for children and adults in all
recreational facilities (i.e. Fall—Halloween/Thanksgiving/Christmas craft activities;
Winter—Valentines/St. Patrick/Easter activities; etc.).
Objective achieved. The following are seasonal art and craft activities that were
offered at various recreational facilities island wide.
Hilo District Sites Seasonal Craft Activities:
Fish Printing, Tie Die,Back to School Journals,Leather Bookmarks, Mirror
Etching for Teens & Adults, Bead Making, Cracker Jack& Nuts,Lauhala
Hotplates, Origami,Recycle Butterfly, Shrink Art, Card Making Class,Wind
Socks,Back to School Crafts, Scratch Art,Decorative Vases, Paper Punch
Cards,Puzzle Craft, Thanksgiving Table Piece, Christmas Tree Ornaments,
2011 Calendar Craft,Flip Flop Magnets, Lauhala Wreath Making,Faux Stained
Glass Ornaments, Pumpkin Carving,Turkey Craft, Spring Clip Craft,Tic Tac
Toe Board,Winter Frame Craft, Christmas Picture Frame, Halloween Card
Crafts, Christmas Wreath Making, Shell & Wood Craft,Pot Holder Craft,
Valentine's Day Craft, Kite Craft, Girl's Day Craft, St. Patrick's Day Craft,
Valentine's Lei,Wind Puppets, Glass Etching,Reed Basket Weaving, Scratch
Art Bookmark, Silhouette Art,I have a Dream Posters, Rex Lace & Bead Craft,
Easter Craft, Mom's Day Craft,3D Easter Cards,Haku Lei Making, Merrie
Monarch Craft,Memorial Day Lei Making.
Hamakua District Sites Seasonal Craft Activities:
4th of July Craft, Foam Placemats, Picture Tracing, Embossing Cards,
Bookmark Craft, Origami, Beaded Animals Craft, Picture Frames, Magnet
Craft, Pom Pom Critters, Suncatchers, Halloween Craft, Finger Painting, Tic
Tac Toe Board Game, Plaster Mask, Christmas Magnet, Scribble Lunch Bags,
Puzzler Mix-Up Fun, Halloween Art Treat Bags, Stencil & Designs Big Table
Art, Christmas Gift Bags Crafts, Thanksgiving Craft,Autumn Leaf Stamps,
Easter Craft, Mother's Day Craft,Treasure Box,Yarn Lei,Valentine Crafts,
Friendship Bracelet, Finger Painting, St. Patrick's Day Crafts, Pin Wheels,
Glitter& Glue Art, February Personal Calendar Art, Puppet Making, T-shirt
prints, Spring Craft,Father's Day Cards,Martin Luther King,Jr. Craft; Girl's
Day Craft, Egg Dying& Egg Fight, Mother's Day Cookies, St. Patrick's Day
Brownies, Leis for your Love Craft.
Final Status Report on Program Objectives for FY 2010-11 11
PARKS & RECREATION
RECREATION
Puna/Ka'u District Sites Seasonal Craft Activities:
Summer Memories Album,Water Color Painting, Kite Making, Puzzle Picture
Frames, Cardboard Animals,Torn Paper Mosaics, Halloween Craft,Rice Wall
Hanging Craft,Turkey Craft,Acrylic Painting,Miniature Christmas Tree
Craft,Picture Collages, Bead Bracelets, Hand Holiday Wreath Craft,Artsy
Sand, Fall Leaf Print Making, Grandparents Day Gift Making, School Box
Decorating Craft,Bookmarkers & Page Toppers, Columbus Day Macaroni Art,
Christmas Coloring Contest, Picture Frame Making, Note Holders Craft,
Multimedia Collages, Sand Art,Youth Mold Ceramics,Recycle Art Fun, Paper
Airplanes/Kites Craft, Paper Bag Pinata, Popcorn Apple Blossoms, Felt Flowers,
Crazy Chick,Valentine Craft, Boy's Day Craft,May Flowers, Mother's Day
Craft,Easter Craft,Making Sun Catchers, Memorial Day Craft, Easter Snack
Making, Earth Day Crafts,Hand & Footprint Art, Martin Luther King Mobile,
Ground Hog Day Pop-Up, Chinese New Year Craft, Mardi Gras Craft, St.
Patrick's Day Craft,Mini Paper Kites, President's Day Craft, Funny Face
Cookies, Easter Egg Coloring, Merrie Monarch Craft.
West Hawaii District(N/S Kohala & N/S Kona):
Water Color Art, Ceramics, Summer Time Scrapbook, Beginning Origami,
Halloween Craft, Thanksgiving Craft, Bleach Pen T-Shirt Design, Boogie
Monsters,Bead Bracelets, Rock Art, Stencil & Designs Craft,Play Clay, Leaf
Rubbings, Easter Craft, Mother's Day Craft,Lauhala Weaving, Egg Decorating,
Boys' Day Craft,Valentine's Day Craft, St. Patrick Day Craft.
3. Maintain a safe facility, free of hazards for all activities,patrons and employees by
conducting daily safety inspections and remitting work orders as necessary to correct
unsafe conditions. A comprehensive safety inspection to be conducted on a quarterly
basis.
Objective achieved with reports being sent to P&R Administration.
4. Plan, organize and implement a minimum of four district-wide events in each
respective district that is responsive to the respective community's needs and interests
(i.e. Hilo District—The Biggest Easter Egg Celebration; Hamakua District—
Hamakua Fun Day; etc.).
Objective not achieved. 3 districts did meet objective.
Final Status Report on Program Objectives for FY 2010-11 12
PARKS & RECREATION
RECREATION
HILO DISTRICT:
1) Halloween Program at Prince Kuhio Plaza
2) Jimmy Yagi's Basketball Clinic at Waiakea Uka Gym
3) Trunk or Treat at Kawananakoa Gym
4) Family Christmas Day in Downtown Hilo
5) 18th Annual Biggest Easter Egg Hunt
6) Alcohol& Drug Awareness at Afook Chinen Civic Auditiorium
HAMAKUA DISTRICT:
1) Ohana Fishing Tournament
2) Super Saturdays' Basketball League
3) Click it or Ticket 3 on 3 Basketball Tournament
PUNA/KAU DISTRICT:
1) Vulcan Baseball Clinic
2) Pahoa Halloween Program
3) Ohana Fun Day at Hawaiian Beaches Park
4) Cooper Center Bike Safety Program
5) Pahoa Basketball Clinic, Three on Three
6) Ka'u Family Fun Fest
WEST HAWAII DISTRICT (N/S Kohala & N/S Kona):
1) Ohana Fishing Tournament
2) Super Saturdays' Basketball League
3) World Youth Basketball Tournament
4) Kekuaokalani Gym Halloween Program
5) Big Island Chess Tourney
6) P&R Baseball Clinic
7) Easter Egg Hunt at Kekuaokalani Gym
8) Easter Egg Hunt at Hisaoka Gym
9) Keiki Marathon
10)Youth Basketball Camp
11)Youth Football Camp
Final Status Report on Program Objectives for FY 2010-11 13
PARKS & RECREATION
RECREATION
5. Develop a minimum of six partnerships with other recreation providers as well as
community organizations to maximize service and activities to the public (i.e.
summer camping program in partnership with the YMCA).
HILO DISTRICT:
1) Halloween Program at Prince Kuhio Plaza - Partnered with General
Growth Properties,Hilo High School Key Club,Waiakea High School
Key Club & Mall Merchants.
2) Jimmy Yagi's Basketball Clinic at Waiakea Uka Gym-Partnered with
Jimmy Yagi and Don's Grill.
3) Trunk or Treat Halloween Program at Kawananakoa Gym - Partnered
with Keaukaha Community Association.
4) Family Christmas Day in Downtown Hilo - Partnered with Downtown
Association,Palace Theater, Hilo High School Key Club,Mayor's office.
5) 18th Annual Biggest Easter Egg Hunt—Partnered with Hilo Jaycees, Hilo
High School Key Club.
6) Alcohol& Drug Awareness Program—Partnered with Hilo High School
Key Club,Department of Education.
7) Kawananakoa Gym Summer Fun Program—Partnered with University
of Hawaii Manoa,Keaukaha Community Association in Environmental
& Technology Program.
8) Puueo Teen Scene Camping—Partnered with Queen Liliuokalani
Children's Trust.
HAMAKUA DISTRICT:
1) Ohana Fishing Tournament- Partnered with West Hawai'i Recreation
staff and Community volunteers.
2) Super Saturdays' Basketball League- Partnered with West Hawai'i
Recreation staff and Community volunteers.
3) Click It or Ticket 3 on 3 Basketball Tournament- Partnered with
HIPAL,West Hawaii Recreation staff, and Community volunteers.
Final Status Report on Program Objectives for FY 2010-11 14
PARKS & RECREATION
RECREATION
PUNA/KAU DISTRICT:
1) Vulcan Baseball Clinic- Partnered with UH Vulcan Baseball staff.
2) Ohana Fun Day at Keonepoko School—Partnered with Queen
Liliuokalani Children's Trust, Puna Community Police, Salvation Army
& Neighborhood Place of Pahoa.
3) Ohana Fun Day at Keaau Middle School—Partnered with Queen
Liliuokalani Children's Trust, Puna Community Police and Salvation
Army.
4) Pahoa High School Ho'olaulea—Partnered with other Puna Community
Groups.
5) Cooper Center Bike Safety Program—Partnered with PATH,Friends of
Cooper Center,Waters of Life Charter School,Volcano Charter School.
6) Pahoa Basketball Clinic, Three on Three—Partnered with HI-PAL,
Queen Liliuokalani Children's Trust,Pahoa High School.
6. Provide quarterly training for the P&R staff on various issues, ADA concerns, safety
issues, self-improvement/enhancement, etc.
Objective achieved.
September 24,2010 - County Trap & Skeet Range. In-Service training covered
gun safety awareness and type of services being offered at the range.
December 10,2010—Hawai'i Volcanoes National Park& Kilauea Military
Camp, educational tour and information on what type of services are
available in the park for possible summer fun excursions.
April 29,2011 —ADA Customer Service for People with Disabilities, Adapted
Programming, and Service Dog Update at West Hawai'i Civic Center.
June 1,2011 —Mandatory Summer Fun Training for Temporary Summer Hires
and Recreation staff. Topics covered included Anti-Discrimination, Motivation
and working with Kids,Underage Drinking,Asthma Management, Food Service
Lunch Program,Violence and Weapons,Water& Ocean Safety, Bullying,
Playground Supervision, Kids Just Want to Have Fun! Disability Awareness,
Bloodborne Pathogens,Liability and Legal Issues.
Final Status Report on Program Objectives for FY 2010-11 15
PARKS & RECREATION
RECREATION
7. Provide the Department with at least two ADA training sessions.
Objective Achieved.
December 16,2010—Briefing for Aquatics staff on companion/therapy animals
vs. service dogs.
April 29,2011 -ADA Training provided at West Hawaii Civic Center as In-
Service Training.
May 18,2011 —Pool Orientation for 25 participants at Pahoa Pool and Aquatics
staff, covered new lift,flotation devices and platforms.
June 1,2011 - Summer Fun Mandatory Training covering ADA topics for
Summer Fun Temporary hires and Recreation staff as part of In-Service
Training.
June 16,2011 —Briefing on Seizure Management and emergency action plans
for life threatening allergic reactions (epi-pen) for staff at Kekuaokalani Gym
in response to Summer Fun program modification request.
8. Provide complete fingerprinting background checks on all new employees,temporary
hires and volunteers who work in close proximity to children.
Objective achieved. Fingerprint background checks were done for temporary
Winter Intersession hires,Recreation program volunteers and Summer Fun
temporary hires.
Final Status Report on Program Objectives for FY 2010-11 16
PARKS & RECREATION
SUMMER AND INTER-SESSION PROGRAM
1. Conduct a minimum of 20 Summer Fun programs island-wide.
Objective achieved. The 2011 Summer Fun Program was for seven weeks
running from June 6-July 22,2011 with a total of 21 sites island wide.
HILO:
1) Andrews Gym 5) Puueo Teen Program
2) Hilo Armory 6) Stanley Costales Waiakea Uka Gym
3) Kawananakoa Gym 7) Wainaku Gym
4) Piihonua Gym
PUNA/KAU:
8) Hawaiian Beaches 11) Naalehu Community Center
9) Pahoa Community Center 12) Pahala Community Center
10)Keaau Elementary
HAMAKUA:
13) Honokaa Gym 15) Paauilo Gym
14) Papaikou Gym
WEST HAWAI'I:
N/S Kohala N/S Kona
16) Hisaoka Gym 19) Kekuaokalani Gym
17) Waimea Community Center 20) Kona Old Airport
18) Waikoloa Park 21) Yano Hall
2. Continue to conduct longer programs hours at majority of the sites.
Objective achieved.
Program Site 8:00 am-5:00 pm:
1) Andrews Gym
Program Sites 8:00 am-3:00 pm:
1) Hilo Armory 8) Puueo Teen Program
2) Kawananakoa Gym 9) Stanley Costales Waiakea Uka Gym
3) Piihonua Gym 10) Wainaku Gym
4) Hawaiian Beaches 11) Pahoa Community Center
5) Keaau Elementary 12) Honokaa Gym
6) Papaikou Gym 13) Hisaoka Gym
7) Waimea Community Center 14) Waikoloa Park
Final Status Report on Program Objectives for FY 2010-11 17
PARKS & RECREATION
SUMMER AND INTER-SESSION PROGRAM
Program Sites 8:00 am-2:00 pm:
1) Naalehu Community Center 4) Pahala Community Center
2) Paauilo Gym 5) Kekuaokalani Gym
3) Kona Old Airport Pavilion 6) Yano Hall
3. Work in partnership with the Department of Education Child Nutrition Program and
with HCEOC to sponsor free lunch programs for all summer fun sites that qualify and
meet the requirements for this program.
Objective achieved. A total of 17 Summer Fun sites had free lunches and 17,353
lunches were served during the seven week Summer Fun program. Vendor
HCEOC provided all meals to all of our Summer Fun sites that qualified for the
USDA free lunch program.
HILO DISTRICT (Total Lunches 7,509):
Andrews Gym (1,889), Hilo Armory (288), Kawananakoa Gym (1,645),Piihonua
Gym (1,054), Puueo Teen Program (214),Waiakea Uka Gym (1,729),Wainaku
Gym (690).
HAMAKUA DISTRICT (Total Lunches 2,178):
Honokaa Gym (750), Paauilo Gym (546), Papaikou Gym (882).
PUNA DISTRICT (Total Lunches 1,821):
Hawaiian Beaches (499),Keaau Elementary (640), Pahoa Community Center
(682).
WEST HAWAI'I,N/S Kohala & N/S Kona (Total Lunches 5,845):
Waimea Community Center(691), Kekuaokalani Gym (2,844), Kona Old
Airport Pavilion (989),Yano Hall(1,321).
4. Supplement the regular Summer Fun program with various enrichment-type programs
for those willing to pay the higher fee:
• Develop and implement a teen-scene programs at Pu'u'eo Community Center in
East Hawai`i and at Hale Halawai in Kona,teaching life's skills with emphasis on
leadership training. This will run for six weeks from 8 a.m. to 3 p.m., targeting
teens 12— 17 years old, at a cost of$160 per teen.
• Conduct an all-day Summer Fun Explorations Program at the Hilo Armory to run
for seven weeks from 8 a.m. to 3 p.m. and target children in grades 1 —4, at a cost
of$160 per child.
Final Status Report on Program Objectives for FY 2010-11 18
PARKS & RECREATION
SUMMER AND INTER-SESSION PROGRAM
Objective achieved. A Teen Scene program was developed and implemented at
the Pu'ueo Community Center. The program ran for seven weeks from 8:00 am-
3:00 pm at a cost of$175.00 per teen. Target group was for teenagers in Grades
7th-10th,teaching them life skills with emphasis on leadership training.
• Instead of a teen program at Hale Halawai, the Kona Old Airport Pavilion
was opened up as an additional Summer Fun site due to increased demand
for another summer fun center for the younger aged children.
• The all-day Summer Explorations program at Hilo Armory was
implemented and ran for seven weeks from 8:00 am-3:00 pm at a cost of
$175.00 per child. Target group was children ages 9-12 years old. Some
activities included sewing, ceramics, cooking projects, hikes, and special craft
projects.
5. Develop a minimum of(8) Winter Intersession programs islandwide.
Objective achieved.
Winter Intersession Program 12/20-30/10.
HILO DISTRICT:
1) Andrews Gym—45 children registered ($35.00 per child Program fee)
2) Waiakea Uka Gym—62 children registered ($35.00 plus $10.00 activity fee)
3) Wainaku Gym—57 children registered ($35.00 per child Program fee)
4) Kawananakoa Gym— 19 children registered ($35.00 plus $10.00 activity fee)
Sites that adjusted their hours to better service the children in their communities
during the Winter Intersession Break:
HAMAKUA DISTRICT:
1) Honomu Gym— 11:00 am-7:00 pm. 2) Papaikou Gym— 11:00-7:00 pm.
3) Honokaa Gym— 10:00 am-6:00 pm.
WEST HAWAI'I DISTRICT (N/S Kohala):
1)Waimea Community Center—9:30 am-5:30 pm.
Final Status Report on Program Objectives for FY 2010-11 19
PARKS & RECREATION
SUMMER AND INTER-SESSION PROGRAM
6. Integrate children with disabilities into the summer and inter-session programs
wherever possible,through the assistance of the Therapeutic Specialist.
No ADA accommodations were requested for the 2010 Winter Intersession
program. 2011 Summer Fun Program -This year 141 children that had a
disability and/or health issue disclosed this information on their registration
form. 40 of these children were observed and/or had parent consultations with
the ADA Recreation Specialist. 8 of these children required detailed
modification plans including 3 emergency action plans that required staff
training,32 others resulted in simple directions from parents.
There were other children enrolled that may have had a disability and/or health
issue that was not disclosed and did not require assistance from the Recreation
Specialist.
Final Status Report on Program Objectives for FY 2010-11 20
PARKS & RECREATION
HO'OLULU PARK COMPLEX
1. Provide clean, safe and well-maintained facilities:
a. Close each facility once per year for general clean up and minor repairs.
Objective achieved. The Afook-Chinen Civic Auditorium was completed in
November 2010, Dr. Frances Wong Stadium and Walter Victor Baseball
Complex in December 2010,Aunty Sally Kaleohano's Luau Hale in
February 2011, and Edith Kanakaole Multi-Purpose Stadium in March 2011.
b. Pressure wash each facility once every quarter.
Objective achieved. Civic—August and November 2010,March and June
2011Wong Stadium—July and December 2010,March and June 2011
Walter Victor—August & November 2010, February & May 2011
Edith Kanakaole—September& December 2010,March & May 2011
Aunty Sally's—September& December 2010, February & June 2011
c. Check on safety hazards daily.
Objective is being achieved. Both day and night shift supervisors are
required to fill out Daily Checklist forms which list all repairs and safety
hazards. Repair worker checks list and completes all necessary repairs.
d. Clean and sanitize facilities before and after events in 99%of the cases.
Objective achieved. Facilities are cleaned 100% of the time. Each was
cleaned and sanitized before and after each activity.
e. Work with Safety Committee to have courtesy safety inspection annually.
Objective achieved. Inspection by Fire Inspector was completed in March
2011.
2. Provide a well-manicured playing surface at all ballfields (Wong Stadium and Walter
Victor Baseball Complex):
a. Mow lawn weekly, weather permitting, 90% of the time.
Objective not achieved. Mowing schedule has been changed to bi-weekly.
b. Close each ballfield at least one week annually for field renovations.
Objective achieved. All fields were closed for the month of September 2010.
Final Status Report on Program Objectives for FY 2010-11 21
PARKS & RECREATION
HO'OLULU PARK COMPLEX
c. Aerate ballfields semi-annually.
Objective achieved. All fields were closed for the month of September 2010.
d. Fertilize ballfields quarterly.
Objective achieved.
3. Provide training for staff:
a. Conduct safety talks on different topics every month.
Objective achieved
b. Retrain employees on equipment use semi-annually.
Objective achieved. Supervisors re-trained employees in October 2010 and
May 2011.
c. Have supervisors conduct equipment maintenance training and have equipment
maintained weekly.
Objective achieved. Equipment is repaired and maintained on a weekly
basis.
d. Provide refresher course on Material Safety Data Sheet annually.
Objective achieved. Refresher course was held in July 2010
4. Enforce rules and educate sponsors:
a. Comply with Federal ADA, State OSHA, County, Department and Complex rules
and regulations.
Objective achieved. Rules are discussed with users and distributed with all
applications. Supervisors are trained to enforce all rules.
b. Revise rules annually.
Objective not achieved.
c. Distribute rules with all applications.
Objective achieved. Rules were distributed with all applications.
Final Status Report on Program Objectives for FY 2010-11 22
PARKS & RECREATION
HO'OLULU PARK COMPLEX
5. Work with Hilo Jaycees, Lehua Jaycees, Intake Service, schools and community
groups for improvements to the Ho`olulu Complex:
a. Complete one major improvement project.
Objective achieved. Painting of bleachers at Wong Stadium done in
November 2010 and Bleachers painted at EKS August 2010
b. Do beautification/landscaping project for each facility annually.
Objective achieved. FY 2010-11 had improvements by Lehua Jaycees at
Civic,and EKS Painting done by Hawaii Isle Lions Club,Drag Strip repairs
and painting by Big Isle Auto Club.
6. Maximize use of all facilities within the Ho`olulu Complex by accommodating an
estimated 2,400 activities annually.
Objective achieved. The Ho'olulu Complex hosted 4.473 activities during this
fiscal year.
Final Status Report on Program Objectives for FY 2010-11 23
PARKS & RECREATION
AQUATICS
1. Provide services at our nine (9)pool facilities with two (2) lifeguards on duty daily at
Kona Community Aquatics Center and Sparky Kawamoto Swim Stadium and one
lifeguard on duty daily at Pahoa Pool 95%of the time. Pahala, Kohala, Konawaena,
Honoka`a, and Laupahoehoe will have at least one lifeguard on duty Monday through
Friday, 90% of the time. NAS pool will have at least one swim instructor/lifeguard
on duty Monday through Friday, 90% of the time.
Objective not achieved at Kawamoto, Pahoa, and Konawaena. Kawamoto did not
meet objective due to staff sick& vacation leave. Not achieved at Pahoa due to staff
leave and mechanical closures. Not achieved at Konawaena due to vacant weekend
lifeguard position.
2. Offer recreational and lap swimming for approximately 700,000 patrons. Offer
Learn-to-Swim and other water related courses to approximately 3,000 patrons at
NAS Pool and Kona Community Aquatic Center 95% of the time year round and at
least 6 weeks in the summer at all other pools.
Recreational and Lap Swimming objective achieved for FY 2010-2011. This
fiscal year,Aquatics hosted 702,419 patrons for Recreational and Lap
swimming. The Learn to Swim objective was not achieved. Aquatics hosted 1,907
patrons for Learn to Swim during this fiscal year.
3. Develop and distribute a quarterly brochure of County of Hawai`i pool facilities
highlighting recreational and adult lap swimming hours as well as swim lessons,
special events and programs.
Objective achieved. All 4 quarterly issues were developed and distributed.
4. Initiate two (2)water safety instructor classes through American Red Cross instructor
trainers for East and West Hawai`i to increase the pool of candidates for Learn-to-
Swim program instructors.
Objective not achieved due to the lack of American Red Cross Instructor
Trainers (IT). Currently,two Aquatics Division Staff members are training to
become IT's so that this objective can be met in the future utilizing internal staff
and not relying on the American Red Cross for this service.
Final Status Report on Program Objectives for FY 2010-11 24
PARKS & RECREATION
AQUATICS
5. Conduct two (2)American Red Cross Lifeguard Training,two (2) CPR for the
Professional Rescuer and two (2) First Aid and safety classes at each of our nine (9)
pool facilities during the fiscal year.
Objective not achieved. Conducted one American Red Cross Lifeguard Training
course per pool,two American Red Cross CPR/AED classes per pool and two
American Red Cross First Aid courses per pool.
6. Plan, promote and coordinate five (5)novice swim meets serving approximately 200
participants during August through October 2010.
Objective achieved. Five Novice meets were held in 2010 at Pahala,KCAC,NAS,
Kohala and Kawamoto. Participants totaled 275.
7. Sponsor or provide major support to at least two (2) open water swim competitions,
one on each side of the island.
Objective achieved. Hapuna Rough water Swim was held July 4,2010 with 221
participants. Richardsons Rough water swim was held on July 25,2010 with 170
participants.
8. Promote workplace safety for all staff by providing personal protective equipment
and safety training on an ongoing basis.
Objective achieved. Safety topics are covered at monthly staff meeting.
Final Status Report on Program Objectives for FY 2010-11 25
PARKS & RECREATION
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CULTURE & COMMUNITY ARTS
1. Provide 70 workshops and classroom instructions in various disciplines, music,
dance, drama, arts, crafts, and natural sciences at established sites Countywide.
Objective achieved. A total of 121 workshops and class instructions in various
disciplines were conducted or 100% of projected goal as of 06/30/11.
2. Develop and conduct at least one Cultural/Community event per quarter to preserve
ethnic traditions and heritage, encourage craftsmanship and cottage industry.
Objective achieved. Developed and conducted the 4th of July Fest,the BBQ
Contest, Moku 0 Hawaii Canoe Races, Hot Rides Car Show and Lehua Jaycees
Fireworks Exhibition,Hawaii Canoe Racing Association State Championship
Regatta, Summer Arts Fest 2010, Queen Lili'uokalani Festival 2010, provided
assistance for Cultural Practitioners of the Moku 0 Keawe Festival,Veteran's
Day Parade, Christmas Wreath Display, Stand Up Paddle Board World Tour,
Waimea Cherry Blossom Heritage Festival 2011 and provided guidance and
logistical assistance in planning for the Mayor's Health Fests.
3. Market programs by securing community involvement and financial support through
six partnerships/sponsorships.
Objective achieved. Programs and events are marketed and supported through
partnerships and collaborations with the following organizations and agencies:
Pacific Radio Group,YMCA, Queen Lili'uokalani Children's Center, Halau
Hula 0 Kou Lima Nani E,Hawaii Tropical Flowers Association, Moku 0 Keawe
Foundation Lehua Jaycees,Blue Hawaiian Helicopters,Waimea Arts Council,
Kamuela Hongwanji Mission, Parker School,Robert's Hawaii,Big Island Auto
Club,Hawaii Mortorcycle Club,Hawaii Classic Cars, Kona Hongwanji Mission,
Parker Ranch Shopping Center, Parker Ranch Historic Homes, Parker Ranch,
Waikoloa Land Company, Queen's Market Place, Waikoloa Beach Resort,
Paradise Lua,Waimea Lions Club, Kamaaina Motors, Big Island Toyota,
Holomua Center, M&J Wilkow, Ltd.,Kamuela Liquor Store,Waimea Bonyu
Kai, Islandwide Canopy Tents, CJ Productions, Firehouse Gallery, the Hawaii
County Fire and Police Departments, Public Works, State Department of Land
& Natural Resources, State Department of Transportation, and the Mayor's
Office.
Final Status Report on Program Objectives for FY 2010-11 26
PARKS & RECREATION
PANA'EWA RECREATIONAL COMPLEX
1. Continue focusing on the rainforest theme by acquiring 2 new appropriate rainforest
animals.
We acquired one Tiger Salamader(donation).
Additional animals for display or petting zoo:
8 Radjah Shelducks (DLNR)
3 Alpacas (donation)
5 Chinchillas (donation)
2. Successfully breed two animal species for exhibit or to trade with other facilities.
As of 12/31/11 objective was not achieved. We are hopeful that our Binturongs
will have offspring in the coming months.
3. Initiate "for a fee"programs and activities that will generate sufficient revenue to
expand the recreational and educational opportunities at Pana`ewa Rainforest Zoo &
Gardens.
We have been unable to initiate this program because of our staffing shortage
with the Information/Education Specialist position remaining vacant.
4. Work with community groups to help facilitate 10 major volunteer projects to
maintain and improve the Zoo and Equestrian Center.
Objective is being achieved.
1. Takamine Construction, Lions Clubs, Senior Softball Teams,Waiakea High
School Football Team and other various community groups volunteered to
install the new zoo playground
2. Riley Tanabe and his boy Scout Troop constructed and installed sign holders
for 10 of the bird and animal exhibits
3. Hawaii Forest Industry Association (HFIA)with help from Landscape
Architect Leonard Bisel is working on their project "Discovery Forest At
The Pana`ewa Rainforest Zoo & Gardens" to plant and maintain a native
forest garden and agroforestry site
4. Hawaii Horse Owners Association constructed a new judges stand at the
Pana`ewa Equestrian Center Rodeo Arena
5. Eric Guttormsen is planting hundreds of orchids donated by fellow Orchid
Society members
Six Month Progress Report on Program Objectives for FY 2011-12 27
PARKS & RECREATION
ELDERLY ACTIVITIES
EAD Administration
The division will provide and/or facilitate a wide array of services and opportunities and
evaluate the quality of services provided by:
1. Coordinating a service delivery system that addresses the needs and interests of older
adults by providing comprehensive and coordinated services, represented by the
division's six major programs, for over 9,441 seniors annually and conducting an
annual evaluation on each program.
Objective achieved: Provided services to 12,027 seniors, or 127% of the
established objective of 9,441 seniors and conducted evaluations on 6 of the six
(6) EAD programs or 100% of the objective of six (6).
The division will pursue the help from persons and groups to improve and maintain P&R
facilities and enhance programs/services/activities by:
2. Maintaining the EAD Advisory Council made up of representatives from the 25
•
senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council by conducting
at least one general meeting in January and six district meetings in July of each fiscal
year servicing 40 presidents/chairpersons islandwide.
Objective achieved: Arranged seven (7) Advisory Council district meetings or
100% of the objective of seven annually.
The division will provide regular facilities and safety inspections and training for staff
by:
3. Maintaining an EAD Safety Committee with at least one representative of each
program meeting quarterly to enforce safety procedures, improve unsafe conditions
affecting staff and seniors and give feedback to the department safety committee, as
needed, and conduct a safety on-site evaluation semi-annually (January and July) of
32 senior center facilities and conduct safety evaluations/training for 50 EAD staff by
June 30, 2011.
Objective achieved: Arranged four safety meetings or 100% of the established
objective of four annually. Conducted two semi-annual safety facilities
inspection of 32 senior center facilities and conducted 59 staff safety
evaluations/training or 100% and 118% of the established objective of two semi-
annual inspections of 32 facilities and 50 staff evaluations/training respectively.
Final Status Report on Program Objectives for FY 2010-11 28
PARKS & RECREATION
ELDERLY ACTIVITIES
In order to keep the public informed of its activities the division will:
4. Produce at least one "Video Highlights" of the division's activities annually.
Objective achieved: Produced one "Video Highlights" (Kupuna Hula Festival)
of the division's activities or 100% of the objective of one.
5. Maintain the division's Kupuna News magazine by providing information on all EAD
program activities and printing at least 2,800 copies for distribution to over 200
organizations quarterly.
Objective achieved: Printed and distributed four issues of the Kupuna News
magazine, or 100% of the objective of four issues.
Final Status Report on Program Objectives for FY 2010-11 29
PARKS & RECREATION
ELDERLY ACTIVITIES
EAD Recreation
1. Provide and promote active and passive recreational, cultural and leisure
opportunities to 2,500 unduplicated individuals 55 years and older at 25 senior
centers island-wide by June 30, 2011.
Objective achieved. Served 3,388 or 136% of the established objective of 2,500
seniors at 25 senior centers or 100% of the established goal of 25 senior centers.
2. Serve 1,025 older adults in recreational, educational, health-related and cultural
classes at 25 senior centers by June 30, 2011.
Objective achieved. Served 2,630 older adults or 257% of the established
objective of 1,025 older adults in recreational, educational, health related and
cultural classes at 25 senior centers or 100% of the established objective of 25
senior centers.
3. Provide at least eight district-wide activities for a total of 1,475 older adults in
Puna/Ka'u,North and South Hilo,North and South Kohala,North and South Kona
and Hamakua by June 30, 2011.
Objective achieved. Provided 31 district activities or 388% of the goal of eight
activities for a total of 3,020 older adults or 294% of the goal of 1,475 older
adults.
Activities were:
4th of July Celebration at Mooheau Park,Line Dance Workshop, Line Dance
Round-up,ERS Hamakua Field Day and Picnic, Kupuna Day at Imiloa,
Honokaa Peace Parade,ERS Puna Hoolaulea Hanalima, Kamana Karaoke Club
Recital, Pomaikai & Aunty Sally's Nutrition Halloween Party,ERS Islandwide
Grounf Golf,Ka'u District Event, Pa'auilo Community Center& Reopening,
Islandwide Billiards Social,Kumihimo Workshop,Annual Valentine's Day
Breakfast at Kea'au High School,Ka'u Ground Golf Social, Hawaii State Senior
Karaoke Revue, Big Island Senior Stars Talent Show, Seniors of Paradise
Merrie Monarch Hula,W.Hi. Civic Center May Day,Islandwide Casino Day,
Kau Learn a New Game Day.
Final Status Report on Program Objectives for FY 2010-11 30
PARKS & RECREATION
ELDERLY ACTIVITIES
EAD Special Program
1. Provide at least six countywide/state/national/international events for 1,300 older
adults by June 30, 2011.
Objective achieved. Provided six or 100% of the established objective of six
events and served 1,754 or 135% of the established objective of 1,300 older
adults.
2. Serve a total of 800 older adults in at least four countywide special events and serve
200 older adults in one statewide event by June 30, 2011.
Countywide:
Objective achieved. Provided four or 100% of the established objective of four
countywide events and served 1,023 or 128% of the established objective of 800
older adults.
Statewide:
Objective achieved. Provided two or 100% of one statewide event, and served
731 or 146% of the established objective of 500 older adults.
3. Provide one cultural event for 300 older individuals on a county/state/international
level that will attract a total of 1,200 attendees by June 30, 2011.
Objective achieved. Provided one or 100% of the established objective of one
cultural event and served 374 or 125% of the established objective of 300 older
adults. The event attracted 1,224 or 102 % of the established objective of 1,200
attendees.
Final Status Report on Program Objectives for FY 2010-11 31
PARKS & RECREATION
PANA'EWA RECREATIONAL COMPLEX
1. Continue focusing on the rainforest theme by acquiring 2 new appropriate rainforest
animals.
Objective achieved. A Red-Footed Tortoise and a pair of Black-Pencilled
Marmosets were acquired during the first half of this fiscal year, in the second
half of the fiscal year,we acquired a Double Yellow-headed Amazon parrot (that
talks & sings), three Prehensile Tail Skinks, five Sacred Ibis and four Ring
Tailed Lemurs. (2 Rabbits & 1 Duck were acquired for the Petting Zoo, and 12
Radjah Shelducks were acquired through DLNR from Kona Village)
2. Successfully breed two animal species for exhibit or to trade with other facilities.
Objective achieved. A Two-Toed Sloth was born at the zoo on 11/26/10, but
unfortunately succumbed to disease in January 2011. An Indian Ring-necked
Parakeet was hatched and parent raised in March 2011.
3. Initiate "for a fee"programs and activities that will generate sufficient revenue to
expand the recreational and educational opportunities at Pana`ewa Rainforest Zoo &
Gardens.
Objective not achieved. The Zoo Information/Education Specialist I position has
been vacant since July 2010 and we have been unable to initiate new programs
and activities
4. Plan and implement a minimum of one night activity at the Zoo by June 30, 2011.
Objective not achieved. Due to the vacant Zoo Information/Education Specialist
I position we are unable to implement a night activity
5. Work with community groups to help facilitate 10 major volunteer projects to
maintain and improve the Zoo and Equestrian Center.
Objective not achieved. 9 out of 10 community projects in FY 10-11.
1) Hawaii Island Palm Society completed their annual cleaning and fertilizing
project with help from High School Key and Keywins
2) Hawaii Chapter of the American Bamboo Society completed 4 clean-up days
that included removal of old bamboo fencing
3) Matthew Nagata and Boy Scout Troop 78 completed his Eagle Scout project
to replace all existing old wooden trash receptacles with newly constructed
ones which they installed
4) Waiakea Lions Club constructed the concrete foundation for the new Coati
mundi exhibit
Final Status Report on Program Objectives for FY 2010-11 32
PARKS & RECREATION
PANA'EWA RECREATIONAL COMPLEX
5) Joann Nishimoto and her Hilo High School class special needs class has
adopted the new Cycad garden and has completed 6 work days at the zoo
6) Waiakea Lions Club installed a roof structure for the new Coati mundi
exhibit
7) Hawaii Community Correctional Center installed new perimeter fence along
the mauka and makai boundary of the zoo
8) Hawaii Horse Owner's Assoc raised the septic system covers at the Pana`ewa
Equestrian Center
9) Riley Tanabe,Eagle Scout constructed and installed 10 new sign holders for
exhibit signs.
6. Offer docent training to assist with guided tours of the Zoo as well as outreach
programs by providing at least 1 docent training session each year.
Objective not achieved. The Docent Training Class was scheduled for
March/April 2011, but was cancelled this year due to our vacant Zoo
Information/Education Specialist I position
7. Provide 45 educational guided tours of the Pana'ewa Rainforest Zoo and Gardens
with volunteer docents that have completed the Zoo Docent Training Program.
Objective not achieved. 16 guided tours were completed for the fiscal year.
Many more school groups visited the zoo and did self guided tours. We are
unable to organize and accommodate docent led tours with the staffing shortage
of our vacant Information/Education Specialist I.
8. Provide a venue for annual recreational equestrian events at the Pana`ewa Equestrian
Center:
a. host 3 rodeo events annually.
Objective achieved:
Hawaii Quarter Horse Assoc Keiki Rodeo was held in August 2010
Hawaii Horse Owner's Assoc club rodeo event was held November 2010
Hawaii Horse Owner's Assoc Statewide Rodeo held in February 2011
b. host 3 dressage events annually.
Objective achieved. Hawaii Island Dressage held 3 events in Aug 2010, Sept
2010, May 2011
Final Status Report on Program Objectives for FY 2010-11 33
1 7
PLANNING
PLANNING
PLANNING
Administrative Permits
1-Permit/Application Processing: Process applications in a timely manner and refine
workflow to increase efficiency.
Objective Being Achieved. Staff continues the timely processing of
permits/applications as well as implement necessary changes in workflow to
improve departmental functions. Joint building permit review process work flow
being refined with Dept. of Public Works Building Division - sign permit application
processing and coordination with DPW Building Division for Kailua Village Design
Commission referrals being reviewed and refined.
2-Tax Mapping: Maintain/generate graphical resources and tax mapping information to
respond to changes in real property; Assign addresses and maintain address databases
critical to E911 services.
Objective Being Achieved. Staff continues ongoing efforts in assigning street names,
addresses, management of databases and mapping resources, and interagency
coordination.
3-Regulatory Environment: Assess and revise County Code and
Commission/Departmental Rules for such outcomes including, but not limited to, 1)
improving comprehensive Planning efforts, 2) removing redundancies, 3) altering
submittal and timing requirements, 4) increasing coordination with reviewing entities,
and 5) updating/broadening public and private infrastructure and development standards.
Objective Being Achieved. Ongoing coordination and collaboration between
divisions within the Planning Department in the review of internal
policies/procedures as well as assessing broader county regulations/rules to ensure
County resources appropriately support the needs of the community. Kona
Planners have been and will be working on developing procedures to implement
long range planning efforts for Smart Growth utilizing Form Based Code projects
in the Kona CDP area,which is an option within the Kona CDP area. Process
underway in coordination with other division to update zoning code to remove
Zoning Code inconsistencies with other codes
Six Month Progress Report on Program Objectives for FY 2011-12 1
PLANNING
PLANNING
Administrative Services
1-Records Management: Refine permit tracking systems to provide more efficient
workflow that would include increasing GIS capacity, LaserFiche record storage, GPS
data gathering to enhance GIS and EDEN.
Objective being achieved: GIS capacity and GPS data gathering has made
significant strides. LaserFiche storage has slowed; we're waiting for the numbering
template to be completed. This should be completed before this summer at which
time LF record storage will move forward. We are still scanning all non-permit
numbered docs into LF.
2-Personnel: Evaluation of department structure and organization to help increase
planning and regulatory functions; Provide training opportunities for all segments of the
department to develop or increase staff capacity in customer service and planning skills.
Objective being achieved: Training continues in spite of budgetary constraints.
Evaluation of structure and organization of the department continues to provide
better coverage, better customer service while reducing Salaries and Wages. Five
positions have been changed or eliminated. We continue with 4 more reallocations
in the 1st quarter of 2012.
3-Funding: Track and provide fiscal expenditure reporting to be used as managerial
tools in the management of fiscal budget, Geothermal funding, and CZM funding.
Objective being achieved.
Long Range
1-Coastal Zone Management(CZM): Review all Special Management Area(SMA)
Applications, Public Access Inquiries, Environmental Assessments, and Environmental
Impact Statements. Maintain the Public Access Geodatabase, enforce Shoreline
Setbacks, and manage Public Access Easements; Manage the CZM Contract and produce
the CZM Semi-annual and Annual Reports; and Draft and adopt a new Planning
Department Rule for Shoreline Setbacks.
Objective being achieved.
Six Month Progress Report on Program Objectives for FY 2011-12 2
PLANNING
PLANNING
2-Regional Planning Programs: Community Development Plans (CDP): Complete the
Ka'u CDP, continue producing the Hamakua/North Hilo CDP (estimated adoption is Fall,
2012), and continue with implementation of Puna CDP; General Plan(GP)—Produce all
updates and annual reports, and start the 10-year comprehensive GP update; and
Transportation Planning, Bike and Pedestrian Planning, and HI Roadway Standards
Objective being achieved, except for General Plan 10-year update and Roadway
Standards due to budget and staff constraints
3-Administrative Programs: Capital Improvement Program Budget Package;
Professional Services; Fair Share; Zoning Code and Subdivision Code Amendments (as
needed); Planning Department and Board of Appeals Rule Amendments (as needed);
Hawaii Livable Communities Code (SmartCode)
Objective being achieved.
4-External Planning Programs: Staff and support 1)Board of Appeals; all CDP Action
and Steering Committees; ORMP Policy and Working Group Committees; Green Team;
DOT Pedestrian Plan Technical Advisory committee (TAC); DOT Bike Plan TAC; DOT
Regional Long Range Transportation Plan TAC; DOT Sub-Statewide Transportation
Advisory Committee.
Objective being achieved.
Planning
1-Planning Commissions: Amend Planning Commission Rules of Practice and
Procedures to refine processes and requirements to better address the legal, technical,
functional and financial obligations of the Planning Commissions to ensure a fair,
balanced and more cost-effective approach in the processing of applications and in the
manner its hearings are conducted.
Objective being achieved. On-going process to amend and update rules by sections
and not via a comprehensive approach due to complexities of the various processes.
Fees and processing time requirements recently updated. Additional amendments
to conform with changes to State laws currently underway.
Six Month Progress Report on Program Objectives for FY 2011-12 3
PLANNING
PLANNING
2-Land Use: Explore methods to provide for improved management and enforcement of
land use permits and ordinances, including improved coordination between the various
divisions within the Planning Department and affected agencies, to ensure that the
requirements of these permits and ordinances are implemented in a timely, complete and
effective manner.
Objective being achieved. Weekly meetings with managers of the various divisions
have been implemented. Continuing dialogue with reviewing agencies to develop
reasonable policies and appropriate and effective conditions of approval.
Six Month Progress Report on Program Objectives for FY 2011-12 4
PLANNING
COASTAL ZONE MANAGEMENT
1. Process all SMA Permit applications in the required time limit as specified by law
and the County's Rules and Regulations.
Objective being achieved.
2. Process all SMA Assessments within the specified 35-day requirement.
Objective being achieved.
3. Conduct site investigation of alleged violations within two weeks of receipt of
complaints.
Objective being achieved.
4. Monitor all CZM-related legislative bills during the State Legislative session and
provide testimonies as needed(January to May).
Objective being achieved.
5. Attend all Marine and Coastal Zone Advocacy Council (MACZAC)meetings, which
are normally held every other month as budgetary constraints will allow.
Objective being achieved.
6. Attend all State Office of Planning's CZM County Directors meetings, Ocean
Resources Management Plan policy and working group meetings and subcommittee
meetings as budgetary constraints will allow.
Objective being achieved.
7. As a public participation measure,provide a written report to the State Office of
Planning CZM Program of all SMA Permit applications and their status.
Objective being achieved.
8. Continue to advertise Planning Commission agenda and hearing notices for all SMA
and SSV Permit applications as required by law.
Objective being achieved.
Six Month Progress Report on Program Objectives for FY 2011-12 5
PLANNING
COASTAL ZONE MANAGEMENT
9. Provide the Office of Planning with semi-annual reports within seven days after
December 31st, and June 30th of the Fiscal year.
Objective being achieved.
10. Continue to review Planning Commission and Planning Department Rules for
compliance with enacted State laws and draft amendments to the rules for adoption.
Objective being achieved.
Six Month Progress Report on Program Objectives for FY 2011-12 6
PLANNING
PLANNING
1) Long-Range Planning
a) Regional planning. Revise the General Plan to reflect adopted Community
Development Plans. Support the efforts of the Action Committees for Kona,
Puna,North Kohala, and South Kohala communities per adopted Community
Development Plans. Complete the Kau CDP by September 2010. Start and
complete Hamakua and Hilo CDPs. Initate Kona Design Center per adopted
Kona Community Development Plan. Utilize the CDP implementation process to
define a sustainable framework and County implementation strategy for Hawaii
Island.
Objective being achieved. Budget constraints has hampered this objective's
outlook for the fiscal year, but creative actions by the Long Range division
has made this objective viable. Ka'u CDP is not yet completed. Hamakua
CDP has commenced and is still in the public outreach stage of the process.
Ka'u CDP well underway with new consultants moving forward and
anticipate having a first draft CDP to the Steering Committee in the 1st
quarter of 2012. Hamakua CDP is beginning the actual writing phase.
b) Infrastructure planning. Implement identified infrastructure strategies including
finance and implementation programs and tools.
Objective being achieved. A study, "Financing Plan for Public Facilities and
Backbone Infrastructure" for Kona CDP area was completed in January.
Additional collaboration is needed between various county departments and
agencies on infrastructure policies and goals. Recent meeting between Fire,
DPW Engineering & Building, Planning, and Water Supply confirmed
support of working together towards addressing current operational
challenges and long-term public needs.
c) Smart growth principles. Continue to implement smart growth principles such as
affordable housing initiatives, agricultural lands policies,preservation of open
space and critical environmental areas, mixed-use infill development, and model
pedestrian/bike-oriented projects.
Final Status Report on Program Objectives for FY 2010-11 1
PLANNING
PLANNING
Objective being achieved. Training is continuing to hasten the use of Smart
Growth Principles in the department's planning efforts. Conferences in
January and February are being attended by Planning staff to implement
Smart Code principles. West Hawaii Planning continues to work on the
implementation of the Kona CDP relative to operation of the Design Center.
Department-wide,Planning staff continues coordination with PlaceMakers
(consultants) and is proceeding with the drafting of the HLCC (Hawaii
Livable Communities Code—island-wide approach to incorporate
SmartCode as a viable land use and development option). Staff moving
forward with drafting the island-wide Smart Code principles to be proposed
as a new chapter in the Hawaii County Code. Work continuing to develop
the regulatory framework to allow Smart Code projects. Work continues for
the Kona area to develop Kona CDP Village Design Guidelines, and for the
entire island to develop a Hawaii Livable Code,based on Smart Code
principles.
d) State Land Use Law. Seek legislation to amend the State Land Use Law to
facilitate State land use boundary amendments that are consistent with the
General Plan.
Objective being achieved
e) Hazards and emergency response planning. Coordinate with other agencies to
identify funding sources to implement the multi-hazard mitigation plan and
continue to improve the addressing system that supports the E911 emergency
response system.
Objective being achieved. Upgrade computer system has been procured to
handle addressing needs. Street naming is also being accomplished. Emergency
response training has been ongoing; attended Emergency Plan seminars
sponsored by Civil Defense and Prosecuting Attorney's offices. Necessary
computer upgrades have been accomplished to handle addressing and street
naming needs. Retirement of our Tax Mapping& Records Tech and un-named
streets were the biggest obstacles faced. Training of new Tax Mapping&
Records Tech is completed and addressing and street naming is progressing.
We've name approximately fifty (50) streets. Many streets that have been
named by residents and street signs posted do not meet emergency requirements
(such as Noname street='no name' street). Once the street is properly named,
we can proceed with the addressing of the lots. PD has received one grant and is
applying for another to assist in our coastal hazards planning and mitigation
particularly as it pertains to climate change and sea level rise. These efforts are
being coordinated with Civil Defense,DPW, and other County departments.
Final Status Report on Program Objectives for FY 2010-11 2
PLANNING
PLANNING
f) Implement strategies to improve environmental mapping deficiencies that inform
land use planning i.e. flood zones, drainage ways, significant native forests,
wetland/buffer or aquifer recharge zones. Coordinate with other State and County
agencies to integrate Important Agricultural Lands mapping consistent with State
and County mandates.
Objective being achieved. . Trying to identify funding to assist with the IAL
State mandates. See 4(a)
2) Regulatory System
a) Evaluate and update the County's zoning and subdivision code to include updated
street standards and streamlined procedures.
Objective being achieved and being met through Smart Code principles.
Additional amendments to County Codes, Commission Rules and
Departmental Rules have been identified for standardization, streamlining,
addressing inconsistencies, and overall improvements. Said regulatory
changes to be brought forward for consideration are dependent upon
workloads and Commission/Council support. Zoning and Subdivision Code
amendments are being pursued to ensure compliance with other existing laws
and to address procedural deficiencies and inconsistencies.
b) Maintain up-to-date versions of the zoning code, subdivision code, Board of
Appeals, Planning commission and various department rules and forms that are
accessible through the Internet.
Objective being achieved. Department is seeking to provide more and more
information on the net to streamline record and document storage and/or
retrieval. Department launched our external website. This website is
carrying links to the various Planning reports, agendas and forms and will be
accessible by the public via the Internet.
c) Complete the new roadway standards and amend the subdivision code to adopt
the new standards.
Final Status Report on Program Objectives for FY 2010-11 3
PLANNING
PLANNING
Objective not achieved. Standards and code amendments are expected to be
submitted in March of 2011. Objective not currently being achieved due to
budget& staff constraints. Standards and code amendments were previously
brought forward for consideration but not implemented due to lack of support
at that time. Additional dialogue is necessary between various departments and
agencies to get agreement on county roadway standards (both public and
private) that are to be implemented both within new subdivisions and for
existing roadways. Such standards may be outside the subdivision code, such as
within the context of county design standards manual or as referenced in the
Kona CDP (and HLCC) as thoroughfare standards.
d) Fully utilize LaserFiche and EDEN to increase capability to digitally access key
information in the files to increase speed to retrieve information.
Objective being achieved. Recent upgrade to Eden and several LaserFiche
training series have already been completed. Increased use of LaserFiche is
helping to make accessing of documents easier. Looking into expanding the
functionality of LaserFiche as the primary file management platform within the
department, but noting the budget limitations associated with additional modules.
As staff becomes more proficient with use of LaserFiche,there continues to be
improvement in efficiencies of file management and information sharing amongst
agencies and the general public.
3) Public Participation/Information
a) Continue to explore innovative techniques for public participation and capacity
building through the community development planning programs and the Action
Committees created by the Community Development Plans, in conjunction with the
Department of Research and Development. Continue community engagement in CDP
implementation actions.
Objective being achieved. The Planning Department continues to assess what
information is provided to the public in both physical and electronic format.
Improvements to the departmental web page are anticipated,which would
include additional resources as well as more user-friendly content/formatting.
Long-term improvements may also result in public information "kiosks" being
located within the office(i.e. hard copy application forms/brochures in addition
to computer monitor that would allow certain searching capabilities by the
public).
Final Status Report on Program Objectives for FY 2010-11 4
PLANNING
PLANNING
b) Support and provide training to the Planning Commission, Board of Appeals, Kailua
Village Design Commission, and Arborist Advisory Committee.
Objective being achieved. As workshops are made available to County
employees through programs offered by the Office of the Corporation Counsel,
these same opportunities are afforded to our Commission members. Due to
limited travel and training budgets, expect to increase opportunities for the use
of digital training methods such as webinars.
c) Add to and improve the information available on the Internet.
See 2(b) and 4(a)
d) Ka`u CDP scheduled for completion and approval.
Objective being achieved.
e) Hamakua CDP and City of Hilo CDP is slated for the 2010-11 fiscal year.
Objective being achieved. Budget constraints have increased the difficulty in
achieving the CDP objectives. Hilo CDP currently not being achieved due to
budget constraints, however Envision Downtown Hilo planning efforts are
continuing in order to implement some of the goals and action item. We will
continue to strive toward having a Hilo CDP in the future.
4) Organizational Capacity
a) Add to the GIS capacity in terms of data development(street layer, aerial
photography), software (spatial modeling, 3D visualization), and training (all key
planning staff).
Objective being achieved. GIS is a growing, morphing program. In addition to
reorganizing the layers to make it more user friendly, layers for: Ag lands in
access of 20 acres, Court partitions,Building permits, Pre-1944 mapping, Land
Commission Awards, Grants, Hawaii Territory Surveying(HTS) mapping and
Forest Legacy mapping have been added. We are now working on a Formerly
Used Defense Sites (FUDS) layer. On-going updates and additions are constantly
being done to existing layers.
b) Continue to provide training opportunities to increase staff capacity in land use
planning, community planning skills and GIS .
Final Status Report on Program Objectives for FY 2010-H 5
PLANNING
PLANNING
Objective being achieved. Several teleconferences, classes, conferences and
seminars have been attended and a few more are coming up in the next few
months. Through creative funding means,the department was able to participate
in all the ORMP, Land Use and GIS conferences in Honolulu or via webinar. We
were able to attend the Smart Code conference in North Carolina and the CZM
conference in Boston. We've taken full advantage of any and all video
conferencing opportunities for staff in our Hilo and Kona offices,which have
been excellent learning venues.
c) Evaluate department structure and organization to reflect increased community based
planning focus in addition to regulatory functions.
Objective being achieved. We are in the process of restructuring staff positions
to facilitate better coverage in meeting our core requirements and simultaneously
not impact payroll cost. Ongoing discussion by the department, as well as other
departments, however, needs to occur to ensure staffing is sufficiently provided
within both the West Hawaii Civic Center location and Hilo location. As the
population continues to grow in the greater Kona vicinity the logical long-term
outcome is to ensure both county offices are `full service' and address all needs of
county residents and businesses. Since each respective office is most familiar with
physical aspects and political dynamics of their communities, it is conceivable
that county offices should process requests/deliver services to those properties in
that specific geographic area.
Final Status Report on Program Objectives for FY 2010-11 6
PLANNING
COASTAL ZONE MANAGEMENT
1. Process all SMA Permit applications in the required time limit as specified by law
and the County's Rules and Regulations.
Objective being achieved.
2. Process all SMA Assessments within the specified 35-day requirement.
Objective being achieved.
3. Conduct site investigation of alleged violations within two weeks of receipt of
complaints.
Objective being achieved. Inspections were pushed to the limit with the March
tsunami hitting the Kona coast. All inspections were completed in a timely
manner.
4. Monitor all CZM-related legislative bills during the State Legislative session and
provide testimonies as needed (January to May).
Objective achieved
5. Attend all Marine and Coastal Zone Advocacy Council (MACZAC) meetings, which
are normally held every other month as budgetary constraints will allow.
Objective achieved
6. Attend all State Office of Planning's CZM County Directors meetings, Ocean
Resources Management Plan policy and working group meetings and subcommittee
meetings as budgetary constraints will allow.
Objectives achieved.
7. As a public participation measure, provide a written report to the State Office of
Planning CZM Program of all SMA Permit applications and their status.
Objective being achieved.
8. Continue to advertise Planning Commission agenda and hearing notices for all SMA
and SSV Permit applications as required by law.
Final Status Report on Program Objectives for FY 2010-11 7
PLANNING
COASTAL ZONE MANAGEMENT
Objective being achieved. The increase in advertising cost and recent
determination of what kind of public advertising was needed,was difficult with
the economic constraints facing the state. However,we accomplished this
requirement under budget through better written advertisements, use of other
less expensive means of advertising such as County Clerk's office posting. We
are continuing to explore opportunities to reduce public notice costs, such as
using the County's website for noticing.
9. Provide the Office of Planning with semi-annual reports within seven days after
December 31st, and June 30th of the Fiscal year.
Objective achieved.
10. Continue to review Planning Commission and Planning Department Rules for
compliance with enacted State laws and draft amendments to the rules for adoption.
Objective being achieved. As identified in 2a the department continues to review
county code and rules in relation to state laws. All departments should assess, in
future efforts,where rules may unnecessarily duplicate county code, or create
opportunities for inconsistencies or omissions. Attention should be given to the
end user(the public) to attempt to make the regulatory process easily
understandable with as few levels of hierarch/regulations as possible. But as
laws continue to change,the department must be responsive in subsequently
amending its laws and rules to ensure consistency with statutory requirements.
Final Status Report on Program Objectives for FY 2010-11 8
1 6
P tLICE
POLICE
ADMINISTRATIVE BUREAU
1. To accommodate at least 95% of requests for Public Safety/Health Talks from the
community.
Of 59 requests for Public Safety/Health Talks, accommodated 59 requests or
100% of requests.
2. To accommodate at least 95% of request for station tours for students and community
members.
Of 17 requests for Station Tours, accommodated 17 requests for 156 students
and community members or 100% of request.
3. Conduct drug screening of all sworn personnel and initiate pre-employment testing of
civilian personnel.
With the exception of sworn personnel on extended leaves of absence, a total of
257 sworn personnel or 62% of sworn staffing were tested.
No approval from HGEA to initiate pre-employment drug testing of applicants
for civilian positions.
4. Conduct constant recruitment and fill at least 80% of vacancies for all sworn and
civilian positions within six months.
As of December 31,2011, sworn staffing at 95% (414 out of 432 authorized
positions filled).
As of December 31,2011, Civilian staffing at 90% (128 out of 142 positions
filled).
5. Improve competence and professionalism of sworn and civilian personnel through
advanced equipment purchases and provide 5,566 hours of on-going training.
As of December 31,2011, department personnel received a total of 9,664.5 hours
of training, meeting 173% of this goal.
Six Month Progress Report on Program Objectives for FY 2011-12 1
POLICE
ADMINISTRATIVE BUREAU
6. Increase the level of proficiency in the Word Processing Center with a turnaround
time of less than 12 days for processing reports.
As of December 31,2011,the turnaround time for Police Reports by the Word
Processing Center is 14.3 days.
7. Process 85% of requisitions received from districts and bureaus within a month.
Processed 3473 out of 3692 requisitions received or approximately 94% of
requisitions received.
8. Fill 90% of all special duty requests for officers.
Filled 4117 out of 4402 requests for special duty or 94% of requests.
9. Collect and reconcile 85%of leave applications within the month.
Reconciled and collected 7824 out of 8813 leave applications or 89% of leave
applications.
10. Fill 90% of requests for storeroom supplies within the month.
Filled 626 out of 649 requests for storeroom supplies or 96% of request.
Six Month Progress Report on Program Objectives for FY 2011-12 2
POLICE
ADMINISTRATIVE BUREAU - Technical Services
1. Process and issue at least 95% of road closure permits within the month received.
As of December 31,2011, processed 45 out of 45 road closure permits within the
month received or achieving 100% of goal.
2. Issue at least 95% of impound letters to vehicle owners within a week.
As of December 31,2011, issued 41 out of 41 impound letters to vehicle owners
within a week of receipt, or 100% of goal attained.
3. Issue at least 95%of traffic violation letters to vehicle owners within a week.
As of December 31,2011, issued 107 out of 107 violation letters to vehicle owners
within a week of receipt, or 100% of goal attained.
4. Process at least 95 % of firearms permits within the month received.
Processed 1558 out of 1558 firearms permits within the month received or 100%
of goal attained.
5. Complete at least 95% of requests for mobile radio systems per month.
Completed 65 out of 65 requests for mobile radio systems within the month
received or 100% of goal attained.
6. Conduct at least 96 radio site inspections.
Conducted 56 radio site inspections or 58% of goal attained.
7. Process and dispatch personnel to 100% of calls for service received.
As of December 31,2011, the Communications Dispatch Section processed and
dispatched personnel to 100,919 calls for service, or 100% of calls.
Six Month Progress Report on Program Objectives for FY 2011-12 3
POLICE
CRIMINAL INTELLIGENCE UNIT AND INTERNAL
AFFAIRS
Criminal Intelligence Unit
1. Complete 90% of assignments within 30 days.
Completed 242 out of 242 assignments received within 30 days or 100% of goal
attained.
2. Complete 90% of criminal history checks of prospective employees of the department
employees as well as other federal, state, and local law enforcement agencies within
30 days.
Completed 174 out of 174 Criminal History checks within the specified thirty
(30) day limitation, meeting 100% of goal.
3. Develop, maintain, and disseminate intelligence information, which can be utilized to
produce no less than eleven(11) criminal investigations per month.
Provided intelligence information,which in whole or in part led to the initiating
of 117 criminal investigations, meeting 162% of goal.
4. Compile, produce, and forward to Office of the Police Chief no less than 32
intelligence reports per month, which are subsequently forwarded to appropriate
commanders.
As of December 31,2011, completed 171 control reports, maintaining 89% of
this objective.
5. Provide assistance to other elements within the Police Department either through
intelligence briefings on current crime trends and/or through no less than twelve (12)
in-service training sessions per month.
Provided 72 in-service briefings and training sessions for departmental
personnel, maintaining 100% of this objective.
6. Conduct four(4) presentations to semi-annual Statewide Inter-County Criminal
Intelligence Unit (ICCIU) conferences on major criminal activity within this
jurisdiction, along with gathering criminal intelligence from other jurisdictions which
may have a connection to our jurisdiction.
As of December 31,2011, conducted 2 presentations at semi-annual Statewide
Inter-County Criminal Intelligence Unit(ICCIU) conferences, maintaining
100% of this objective.
Six Month Progress Report on Program Objectives for FY 2011-12 4
POLICE
CRIMINAL INTELLIGENCE UNIT AND INTERNAL
AFFAIRS
Internal Affairs
1. Conduct complete and thorough internal investigations seeking a monthly clearance
rate of 67%.
As of December 31,2011, of the 12 internal investigations initiated, completed
19 Internal investigations, meeting 158% of objective.
2. Conduct complete and thorough internal inquiries, seeking a monthly clearance rate
of 85%.
As of December 31,2011, completed 32 Internal inquires or 85% of the
inquiries, meeting 160% of objective.
3. Conduct no less than two monthly random and unannounced inspections of the
different elements within the Department to ensure compliance with rules and
regulations.
As of December 31,2011, conducted 22 monthly inspections, meeting 100% of
objective.
4. Provide no less than three monthly in-service training sessions to other elements
within the department to prevent and deter employee misconduct as well as to ensure
procedural compliance in the investigation of employee misconduct.
Conducted a total of 18 in-service training sessions, maintaining 100 % of this
objective.
5. Compile and provide a yearly report to the State Legislature on certain specific
aspects of discipline meted out by the Department as required by law.
In December 2011, submitted the report to the State Legislature, meeting goal
requirement.
Six Month Progress Report on Program Objectives for FY 2011-12 5
POLICE
OPERATIONS BUREAUS
1. To achieve a burglary clearance rate of 30%.
Of 529 Burglary cases initiated, 73 cases were cleared, achieving an average
13.8% Burglary clearance rate.
2. To achieve a theft clearance rate of 30%.
Of 1,889 Theft cases initiated, 531 cases were cleared, achieving an average
28.8% Theft clearance rate.
3. To achieve a robbery clearance rate of 60%.
Of 27 Robbery cases initiated, 8 cases were cleared, achieving an average 29.6%
Robbery clearance rate.
4. To maintain a sexual assault clearance rate of 80%.
Of 105 Sexual Assault investigations initiated,60 cases were cleared, achieving
an average 57.1% clearance rate.
5. To attain at least a 65% service of Court Documents received.
Served 6,272 of the 22,649 Court Documents received, approximately 27.7% of
documents.
6. To conduct 760 hard drug investigations (heroin, cocaine, and crystal
methamphetamine).
Initiated 470 hard drug cases, maintaining 61.8% this goal.
7. Crime Lab to achieve an assignment clearance rate of 80%.
As of December 31,2011, the Crime Lab cleared 825 cases to include the 779
that were assigned during this period,with a clearance rate of 117%.
8. HI-PAL to serve 60 youths in three age groups for each month and a 30%
participation of"at risk youths" out of all youths served.
Served a combined total of 2927 youths for the three age groups; of this total,
1970 or 67% were "at risk youths".
Six Month Progress Report on Program Objectives for FY 2011-12 6
POLICE
......... ..
OPERATIONS BUREAUS
9. Community Policing Program to complete at least twenty-four Problem solving
Activities and twenty-four Crime Prevention Activities annually,through the
development of partnerships directed at resolving community-police problems
resulting in the improvement of the quality of life for all citizens.
As of December 31,2011, completed 268 Problem solving Activities and 196
Crime Prevention Activities.
10. Community Policing Program complete at least forty-eight Abandoned
Vehicle/Beautification Projects annually, through the development of partnerships
with the community.
Completed 133 projects or exceeding 277% of this objective
11. To provide at least four D.A.R.E. Curriculum (core classes) and/or training per month
through the department's School Resource Officer Program.
As of December 31,2011, provided 110 D.A.R.E. Classes involving
approximately 707 students from 5 schools and 2 training programs.
Six Month Progress Report on Program Objectives for FY 2011-12 7
POLICE
ADMINISTRATIVE BUREAU
ADMINISTRATIVE SERVICES DIVISION
1. To accommodate at least 95%of requests for Public Safety/Health Talks from the
community.
Of 54 requests for Public Safety/Health Talks, accommodated 54 requests or
100% of requests.
2. To accommodate at least 95% of request for station tours for students and community
members.
Of 22 requests for Station Tours, accommodated 22 requests for 304 students
and community members or 100% of request.
3. Conduct drug screening of all sworn personnel and initiate pre-employment testing of
civilian personnel.
With the exception of sworn personnel on extended leaves of absence, a total of
414 sworn personnel or 98.6% of sworn staffing were tested.
No approval from HGEA to initiate pre-employment drug testing of applicants
for civilian positions.
4. Conduct constant recruitment and fill at least 80% of vacancies for all sworn and
civilian positions within six months.
As of June 30,2011, sworn staffing at 97.0% (421 out of 432 authorized positions
filled).
As of June 30,2011, Civilian staffing at 92.0% (130 out of 142 positions filled).
5. Improve competence and professionalism of sworn and civilian personnel through
advanced equipment purchases and provide 5,566 hours of on-going training.
As of June 30,2011, department personnel received a total of 10889 hours of
training, meeting 196% of this goal.
Final Status Report on Program Objectives for FY 2010-11 1
POLICE
ADMINISTRATIVE BUREAU
ADMINISTRATIVE SERVICES DIVISION (continued)
6. Increase the level of proficiency in the Word Processing Center with a turnaround
time of less than 10 days for processing reports.
As of June 30,2011, the turnaround time for Police Reports by the Word
Processing Center is 19.3 days.
7. Process 85% of requisitions received from districts and bureaus within a month.
Processed 6538 out of 6740 requisitions received or approximately 96.9% of
requisitions received.
8. Fill 90% of all special duty requests for officers.
Filled 8534 out of 9031 requests for special duty or 94.5% of requests.
9. Collect and reconcile 85% of leave applications within the month.
Reconciled and collected 16470 out of 17639 leave applications or 93.4% of leave
applications.
10. Fill 90% of requests for storeroom supplies within the month.
Filled 1323 out of 1397 requests for storeroom supplies or 94.7% of request.
Final Status Report on Program Objectives for FY 2010-11 2
POLICE
ADMINISTRATIVE BUREAU - Technical Services
TECHNICAL SERVICES DIVISION
1. Process and issue at least 95% of road closure permits within the month received.
As of June 30,2011, processed 89 out of 89 road closure permits within the
month received or achieving 100% of goal.
2. Issue at least 95%of impound letters to vehicle owners within a week.
As of June 30,2011, issued 106 out of 106 impound letters to vehicle owners
within a week of receipt, or 100% of goal attained.
3. Issue at least 95%of traffic violation letters to vehicle owners within a week.
As of June 30, 2011, issued 539 out of 546 violation letters to vehicle owners
within a week of receipt, or 98% of goal attained.
4. Process at least 95 % of firearms permits within the month received.
Processed 2627 out of 2627 firearms permits within the month received or
100% of goal attained.
5. Complete at least 95% of requests for mobile radio systems per month.
Completed 90 out of 91 requests for mobile radio systems within the month
received or 99% of goal attained.
6. Conduct at least 96 radio site inspections.
Conducted 128 radio site inspections or 133% of goal attained.
7. Process and dispatch personnel to 100% of calls for service received.
As of June 30,2011, the Communications Dispatch Section processed and
dispatched personnel to 119,699 calls for service.
Final Status Report on Program Objectives for FY 2010-11 3
POLICE
CRIMINAL INTELLIGENCE UNIT AND INTERNAL
AFFAIRS
Criminal Intelligence Unit
1. Complete 90%of assignments within 30 days.
Completed 852 out of 852 assignments received within 30 days or 100% of goal
attained.
2. Complete 90% of criminal history checks of prospective employees of the department
employees as well as other federal, state, and local law enforcement agencies within
30 days.
Completed 499 out of 499 Criminal History checks within the specified thirty
(30) day limitation, meeting 100% of goal.
3. Develop, maintain, and disseminate intelligence information, which can be utilized to
produce no less than eleven(11) criminal investigations per month.
Provided intelligence information,which in whole or in part led to the initiating
of 352 criminal investigations, meeting 267% of goal.
4. Compile, produce, and forward to Office of the Police Chief no less than 32
intelligence reports per month, which are subsequently forwarded to appropriate
commanders.
As of June 30,2011, completed 382 control reports, maintaining 99% of this
objective.
5. Provide assistance to other elements within the Police Department either through
intelligence briefings on current crime trends and/or through no less than twelve (12)
in-service training sessions per month.
Provided 144 in-service briefings and training sessions for departmental
personnel, maintaining 100% of this objective.
6. Conduct four(4)presentations to semi-annual Statewide Inter-County Criminal
Intelligence Unit(ICCIU) conferences on major criminal activity within this
jurisdiction, along with gathering criminal intelligence from other jurisdictions which
may have a connection to our jurisdiction.
As of June 30,2011, conducted 4 presentations at semi-annual Statewide Inter-
County Criminal Intelligence Unit (ICCIU) conferences.
Final Status Report on Program Objectives for FY 2010-11 4
POLICE
CRIMINAL INTELLIGENCE UNIT AND INTERNAL
AFFAIRS
Internal Affairs
1. Conduct complete and thorough internal investigations seeking a monthly clearance
rate of 67%.
As of June 30,2011, of the 26 internal investigations initiated, completed 35
Internal investigations, meeting 100% of objective.
2. Conduct complete and thorough internal inquiries, seeking a monthly clearance rate
of 85%.
As of June 30,2011, completed 56 Internal inquires or 48% of the inquiries,
meeting 86% of objective.
3. Conduct no less than two monthly random and unannounced inspections of the
different elements within the Department to ensure compliance with rules and
regulations.
As of June 30,2011, conducted 53 monthly inspections, meeting 221% of
objective.
4. Provide no less than three monthly in-service training sessions to other elements
within the department to prevent and deter employee misconduct as well as to ensure
procedural compliance in the investigation of employee misconduct.
Conducted a total of 39 in-service training sessions, maintaining 108% of this
objective.
5. Compile and provide a yearly report to the State Legislature on certain specific
aspects of discipline meted out by the Department as required by law.
In December 2010, submitted the report to the State Legislature, meeting goal
requirement.
Final Status Report on Program Objectives for FY 2010-11 5
POLICE
OPERATIONS BUREAUS
1. To achieve a burglary clearance rate of 30%.
Of 938 Burglary cases initiated, 174 cases were cleared, achieving an average
18.55% Burglary clearance rate.
2. To achieve a theft clearance rate of 30%.
Of 4,275 Theft cases initiated, 1,540 cases were cleared, achieving an average
36.02% Theft clearance rate.
3. To achieve a robbery clearance rate of 60%.
Of 57 Robbery cases initiated,35 cases were cleared, achieving an average
61.40% Robbery clearance rate.
4. To maintain a sexual assault clearance rate of 80%.
Of 360 Sexual Assault investigations initiated,242 cases were cleared, achieving
an average 67.22% clearance rate.
5. To attain at least a 65% service of Court Documents received.
Served 31,368 court documents of which 45,639 Court Documents received,
approximately 68.73% of documents.
6. To conduct 760 hard drug investigations (heroin,cocaine, and crystal
methamphetamine).
Initiated 885 hard drug cases, maintaining 123% this goal.
7. Crime Lab to achieve an assignment clearance rate of 80%.
As of June 30,2011, the Crime Lab cleared 1,343 cases to include the 1,389 that
were assigned during this period,with a clearance rate of 96.69%.
8. HI-PAL to serve 60 youths in three age groups for each month and a 30%
participation of"at risk youths" out of all youths served.
Served a combined total of 10,079 youths for the three age groups; of this total,
4,327 or 42.9% were "at risk youths".
Final Status Report on Program Objectives for FY 2010-11 6
POLICE
OPERATIONS BUREAUS
9. Community Policing Program to complete at least twenty-four Problem solving
Activities and twenty-four Crime Prevention Activities annually, through the
development of partnerships directed at resolving community-police problems
resulting in the improvement of the quality of life for all citizens.
As of June 30,2011, completed 455 Problem solving Activities and 327 Crime
Prevention Activities.
10. Community Policing Program complete at least forty-eight (48) Abandoned
Vehicle/Beautification Projects annually, through the development of partnerships
with the community.
Completed 332 projects or exceeding 100% of this objective
11. To provide at least four D.A.R.E. Curriculum (core classes) and/or training per month
through the department's School Resource Officer Program.
As of June 30,2011, provided 375 D.A.R.E. Classes involving approximately
1,227 students from 12 schools and 2 training programs.
Final Status Report on Program Objectives for FY 2010-11 7
19
PROSECUTING ATTORNEY
PROSECUTING ATTORNEY
GENERAL PROSECUTION
Core prosecution and victim services:
1. Attend all courts in the County and prosecute all violations of State and County
laws, ordinances and regulations.
We service all Circuit, District and Family Courts in Hilo, Kona and South
Kohala. Calendars from other districts include Ka'u at Kona,North Kohala
and Hamakua at South Kohala and Puna in Hilo. In addition we present
cases for 3 Grand Jury dates per month, prepare information charging,
participate in adult and juvenile Big Island Drug Court, and handle all
appeals.
2. Maintain a professional, dedicated and trained staff to carry out the duties of the
Prosecuting Attorney as defined under the County Charter.
Our staff participated in approximately 46 trainings to date. Whenever
possible,we obtain scholarships and stipends to defray expenses. Staff
training is important to improve skills for specialized areas of prosecution.
In fiscally challenging times we need staff to be cross trained among specialty
areas.
3. Attend to the needs of victims and witnesses as they go through the criminal
justice system to include providing case information, assistance with restitution
and crime victim compensation and referrals to appropriate agencies.
To date we have provided assistance to 3,342 persons which included service
to 2,393 victims and witnesses of crime and their significant others.
4. Implement criminal case processing improvements utilizing technology.
Generate 50% of contempt of court complaints electronically.
We have implemented electronic generation of contempt of court complaints
in approximately 95% of cases in Hilo and 55% of cases in Kona.
5. Expand implementation of the Document Management System to generate 25%
of discovery electronically.
This is on hold at the present time. We will implement electronic discovery
after the interface from the Police RMS to Laserfiche is complete.
Six Month Progress Report on Program Objectives for FY 2011-12 1
PROSECUTING ATTORNEY
GENERAL PROSECUTION
6. Provide statewide Traffic Safety Resource Prosecutor to develop effective
enforcement strategies to reduce highway offenses and traffic crashes.
Although unfunded,we have provided the TSRP for the State to coordinate
enforcement strategies to reduce highway safety violations and traffic
crashes, and keep abreast of current issues related to traffic safety, including
legislation, caselaw, and trial practice. An annual training for law
enforcement and prosecutors is being planned to provide tools to evaluate
cases, initiate appropriate charges, and pursue successful prosecutions of
traffic safety-related cases.
7. Implement Elder Abuse and Fraud project to address neglect, physical abuse,
sexual abuse and financial exploitation of our elderly community.
Protocols and procedures for internal identification, processing and tracking
of elder abuse cases were developed and implemented. An elder abuse
reports database was designed and implemented. Key stakeholders were
identified and contacted. Collaborative meetings have been held with core
stakeholders,Adult Protective Services (APS) and the police. Revised inter-
agency reporting procedures have been proposed, discussed, refined and
implemented between OPA,APS and the police.
Improving the criminal justice system:
1. Coordinate two training/educational workshops to improve the criminal justice
system.
We coordinated the following trainings:
- Identifying and Interviewing Juvenile Victims of Domestic Sex
Trafficking,July 12, 2011
- Impaired Driving Toolbox: Essentials of Impaired Driving Prosecution
and Investigation,August 4 & 5,2011
- E-Discovery and Dangers of Social Networking, December 8,2011
2. Meet quarterly with the Hawai`i County Police Department to discuss joint
initiatives, policies, and procedures to improve investigations and prosecutions.
We have held two Police/Prosecutor meetings to discuss issues and status of
ongoing projects. Numerous other meetings have been held with police for
briefings, conferrals on specific cases, and on other specific topics.
Six Month Progress Report on Program Objectives for FY 2011-12 2
PROSECUTING ATTORNEY
Fmk
GENERAL PROSECUTION
3. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault
Nurse Examiners (SANE), Department of Health, service providers and others to
improve handling of domestic violence, child abuse and sexual assault cases.
Staff are participating in regular meetings of the Statewide Coalition Against
Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse
(BICAPSA), Children's Justice Center Advisory Committee, Child Welfare
Services Advisory Committee, Statewide Sexual Assault Legal-Medical
Committee, Family Violence Interagency Committee, Domestic Violence
Fatality Review, Child Death Review, East Hawaii Coalition for the
Prevention of Child Abuse and Neglect, Hawaii Justice Reinvestment
Initiative, and Hawaii Coalition Against Human Trafficking.
4. Meet quarterly with Hawai`i criminal justice agencies to discuss appropriate
interventions and consequences for offenders.
Staff are participating in numerous statewide and island-wide committees
which include-- Law Enforcement Coalition (LEC),Hawaii Prosecuting
Attorney's Association (HPAA), State Highway Safety Planning,Western
Community Policing Center State Advisory Committee,Big Island Drug
Court, Gang Task Force, Big Island Criminal Justice Task Force, Mental
Health Diversion Task Force,WSIN (Western States Intelligence Network),
HIDTA (High Intensity Drug Trafficking Area), Internet Crimes Against
Children Task Force (ICAC),HiTec—Hawai`i Technology Crime Task
Force, and Visitor Aloha Society of Hawaii (VASH).
Community initiatives to promote crime prevention and intervention and other efforts:
1. Support juvenile delinquency prevention and intervention initiatives.
We are providing federal funding to Hale Kipa to support an intensive
monitoring program for youth released from the Hawaii Youth Correctional
Facility, participating in Na Leo Youth Builders activities, Suicide
Prevention Hawaii Island East Hawaii Task Force, SPF-SIG County
Advisory Committee,North Hawaii Drug Free Coalition, Hawaii County
Youth Council.
Six Month Progress Report on Program Objectives for FY 2011-12 3
PROSECUTING ATTORNEY
GENERAL PROSECUTION
2. Support domestic and family violence prevention and intervention initiatives.
We are facilitating the Family Violence Interagency Committee in East and
West Hawaii and administering the Domestic Violence Strategic Plan
implementation grant to provide training and activities to increase awareness
and improve response for domestic and family violence victims. In addition,
through the Victims of Crime Act grant, the prosecutor's office provides
funds to Child and Family Service and YWCA for direct services to victims
of domestic violence and child abuse.
3. Support neighborhood watch and other community based crime prevention and
education initiatives.
We are working with Community Policing Officers, neighborhood watch
groups and other agencies to address community problems, trespass issues,
park safety, nuisance abatement, landlord issues, and traffic safety issues.
4. Coordinate two training/educational workshops to promote crime prevention and
early intervention initiatives.
Coordinated the following trainings/workshops:
- Healthy Teen Relationships,August 4,2011
- Youth Summit, September 8,2011
- Domestic Violence Awareness and the Faith-Based Community,
September 13,2011
- Update Your knowledge, Skills and Curricula: Sexual Violence
Prevention, September 27,2011
- Child Sexual Abuse Prevention Curricula (Grades K-2,3-5), September
28,2011
- DV and the Military, October 17,2011
5. Provide monthly public education updates.
The community oriented prosecutor provided education updates to members
of the public through at least six organization and community presentations.
Six Month Progress Report on Program Objectives for FY 2011-12 4
PROSECUTING ATTORNEY
GENERAL PROSECUTION
Core prosecution and victim services:
1. Attend all courts in the County and prosecute all violations of State and County
laws, ordinances and regulations.
We have continued to service all Circuit,District, Family courts in Hilo,
Kona,North and South Kohala, Hamakua, and Ka'u. In addition we present
cases to the Grand Jury, service the adult and juvenile Drug Court, service
the mental health calendars, and handle all appeals.
2. Maintain a professional, dedicated and trained staff to carry out the duties of the
Prosecuting Attorney as defined under the County Charter.
Our staff participated in approximately 24 trainings. Whenever possible,we
obtain scholarships and stipends to defray expenses. Staff training is
important to improve skills for specialized areas of prosecution. In fiscally
challenging times we need staff to be cross trained among specialty areas.
3. Attend to the needs of victims and witnesses as they go through the criminal
justice system to include providing case information, assistance with restitution
and crime victim compensation and referrals to appropriate agencies.
From January 1 to June 30,2011 we provided assistance to 3,197 persons
which included service to victims and witnesses of crime and their significant
others.
4. Implement criminal case processing improvements utilizing technology.
We implemented 12 enhancements to our HITS case tracking system and are
continuing our efforts to have information electronically transmitted from
the Police RMS to our case tracking system.
5. Expand implementation of the Document Management System to referral cases.
We are continuing efforts to expand usage of our document management
system for all cases.
6. Provide statewide Traffic Safety Resource Prosecutor to develop effective
enforcement strategies to reduce highway offenses and traffic crashes.
Although unfunded,we have provided the TSRP for the State to coordinate
enforcement strategies to reduce highway safety violations and traffic
crashes. We are coordinating efforts with law enforcement statewide and
working with Mothers Against Drunk Driving(MADD).
Final Status Report on Program Objectives for FY 2010-11 1
PROSECUTING ATTORNEY
GENERAL PROSECUTION
7. Implement Elder Abuse and Fraud project to address neglect, physical abuse,
sexual abuse and financial exploitation of our elderly community.
Project was started in October with hiring of an investigator. We are
developing internal procedures and a response strategy to address elder
abuse and exploitation in our community.
Improving the criminal justice system:
1. Implement the Courthouse Booking project to .provide post-conviction, same-day
penal summons booking at the Hilo and Kona Courthouses.
We received a federal grant and have procured equipment and installed
necessary cabling infrastructure at the Kona and Hilo courthouse. The
project will be implemented by December 2011.
2. Coordinate two training/educational workshops to improve the criminal justice
system.
We coordinated the following:
— COPS Meth Conference,July 2010,Waikoloa
— Crash Reconstruction Training,July 2010, Hilo
— Professional (and Personal) Responses to DV & SA, February 2011
— U-Visa Training,January and May 2011
— Trauma-Informed Care Orientation,May 2011
3. Meet quarterly with the Hawai`i County Police Department to discuss joint
initiatives, policies, and procedures to improve investigations and prosecutions.
We met quarterly with Police to discuss issues and status of ongoing projects.
4. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault
Nurse Examiners (SANE), Department of Health, service providers and others to
improve handling of domestic violence, child abuse and sexual assault cases.
Staff are participating in regular meetings of the Statewide Coalition Against
Domestic Violence, Big Island Coalition Against Physical and Sexual Abuse
(BICAPSA), Children's Justice Center Advisory Committee, Child Welfare
Services Advisory Committee, Statewide Sexual Assault Legal-Medical
Committee, Family Violence Interagency Committee, Domestic Violence
Fatality Review and Child Death Review.
Final Status Report on Program Objectives for FY 2010-11 2
PROSECUTING ATTORNEY
GENERAL PROSECUTION
5. Meet quarterly with Hawai`i criminal justice agencies to discuss appropriate
interventions and consequences for offenders.
Staff are participating in numerous statewide and island-wide committees
which include--Law Enforcement Coalition (LEC), Hawaii Prosecuting
Attorney's Association (HPAA), State Ad Hoc Committee to Address Ice
Issues; State Highway Safety Council, Western Community Policing Center
State Advisory Committee,Big Island Drug Court, Gang Task Force, Big
Island Criminal Justice Task Force, Mental Health Diversion Task Force,
WSIN (Western States Intelligence Network), HIDTA (High Intensity Drug
Trafficking Area), Internet Crimes Against Children Task Force (ICAC),
HiTec—Hawaii Technology Crime Task Force, and Visitor Aloha Society of
Hawaii (VASH).
Community initiatives to promote crime prevention and intervention and other efforts:
1. Support juvenile delinquency prevention and intervention initiatives.
We provided federal funding to Salvation Army Family Intervention Center
for the Holopono project. Secured federal funding to provide an intensive
monitoring program for juvenile probationers to include a family
strengthening component. Secured federal funding to implement a Teen
Outreach Program in fiscal year 2012 to develop positive potential in teens.
Participated in Na Leo Youth Builders activities, Suicide Prevention Hawaii
Island East Hawaii Task Force, and the SPF-SIG County Advisory
Committee.
2. Support domestic and family violence prevention and intervention initiatives.
We continued to facilitate the Family Violence Interagency Committee in
East and West Hawaii and administer the Domestic Violence Strategic Plan
implementation grant to provide training and activities to increase awareness
and improve response for domestic and family violence victims. In addition,
through the Victims of Crime Act grant,the prosecutor's office provides
funds to Child and Family Service for direct services to victims of domestic
violence.
3. Support neighborhood watch and other community based crime prevention and
education initiatives.
We are working with Community Policing Officers, neighborhood watch
groups and other agencies to address community problems, trespass issues,
park safety, nuisance abatement, landlord issues, and traffic safety issues.
Final Status Report on Program Objectives for FY 2010-11 3
PROSECUTING ATTORNEY
GENERAL PROSECUTION
4. Coordinate two training/educational workshops to promote crime prevention and
early intervention initiatives.
We coordinated the following:
— Problem Solving Community training,August 17,2010
— 2010 Youth Summit, September 24,2010
— SATC Child Sexual Abuse Prevention Curricula training, September 24-
25,2010
— Men Can Stop Rape training,November 3-5,2010
— Environmental Crimes Community Problem Solving training,November
4 and December 15,2010
5. Provide monthly public education updates.
The Prosecutor and community oriented prosecutor provided education
updates to members of the public through at least twelve organization and
community presentations.
Final Status Report on Program Objectives for FY 2010-11 4
20
PUBUC WORKS
PUBLIC WORKS
ADMINISTRATION
1. Ensure core functions are accomplished within budget 90% of the time as measured
by monthly financial reports.
For FY 11-12, budget cuts once again forced us to reduce our core functions.
The reduced core functions were accomplished within budget 100% of the time.
2. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel
through training programs for personal and operational safety.
Currently,we are 43% under last year's 6 month status. Total industrial
accidents reported to date is 8.
3. Encourage at least one third of the total departmental employees to participate in
safety related training per year.
108 employees have received safety related training in the first 6 months of this
fiscal year which is 32% of our average count of employees from July—
December 2010.
4. Reduce the cost of responses for inoperative working streetlights and convert
the traffic website to manage content in-house.
Service requests generated from the website for faded traffic markings and
damaged street signs were up 14.34% reducing the cost for manpower of manual
processing. We combined usage for service request online forms.
5. Maintain annual requirements to ensure public outreach meets community rating
system (CRS) criteria.
Hawaii County was recertified into the 2011 Community Rating System, (CRS)
and we will receive a 10% discount. Goal achieved.
6. Improve customer service to the public by training all employees in customer service
skills. Schedule mandatory customer service training for all employees to include at
least one module per year.
Training no longer conducted (HR trainer position is vacant). Departments
would need to obtain training on their own.
Six Month Progress Report on Program Objectives for FY 2011-12 1
PUBLIC WORKS
ADMINISTRATION
7. Educate and improve employee's supervisory skills by providing supervisory training
to at least 25% of all departmental supervisors by the end of the fiscal year.
Training no longer conducted (HR trainer position is vacant). Departments
would need to obtain training on their own.
Six Month Progress Report on Program Objectives for FY 2011-12 2
PUBLIC WORKS
ADMINISTRATION
8. Optimize interne search engines to expedite services or repairs online by twenty-
eight percent(28%) for streetlights out, faded road markings, damaged street signs,
parking and, speed limits.
Service requests generated from the website for faded traffic markings and
damaged street signs were up 14.34%.
9. Reach out to 35,000 students and family members with a consistent traffic safety
message.
26,000 pre-school to elementary students,teachers and family members received
information on traffic safety. We anticipate achieving our goal with the new
Community Helpers and Rules of the Road programs.
10. Communicate accurate and timely information using a variety of electronic and print
resources on regulatory changes that will influence doing business and projects to
improve infrastructure on the Island of Hawai`i.
With the use of social media tools, the website, email broadcasting, news, blogs
and video news, the public was made aware of road and bridgework, proposed
changes to the Hawaii County Code and public meetings on new projects.
11. Maintain a minimum of 519 points in the Federal Emergency Management Agency
(FEMA) Public Outreach program should DPW choose to be part of the Community
Rating System to reduce the cost of flood insurance in the flood zones.
Hawaii County was recertified into the 2011 National Flood Insurance
Program (NFIP) Community Rating System, (CRS) earning points to offer
property owners outside Zone "X", a 10 percent discount on flood
insurance.
12. Comply with the National Bridge Inspection (NBI) and other Federal, State, and
County of Hawai`i regulations on bridge reports, by conducting 126 of the bridge
inspections every two years as they are due.
Conducted and completed inspection of all 32 County bridges that required
mandatory bridge inspections between July 1 and December 31,2011.
Six Month Progress Report on Program Objectives for FY 2011-12 3
PUBLIC WORKS
ADMINISTRATION
13. Performing bridge repair and maintenance projects on at least 2 bridges that have
been identified as requiring timely action due to deterioration, deficiencies, and
defects. Carry out bridge replacements and/or rehabilitations, as well as scour
analysis countermeasure implementation as needed. This includes implementing the
planning, design, construction management, and permitting processes of an average
of 3 to 5 per year, depending on the severity and complexity of the repair work that
needs to be done.
Waikaumalu and Manienie Bridges are complete for bridge repair and
maintenance.
Lindsey Road Bridge is complete for bridge rehabilitations/replacement. Reed's
Island Bridge, Pauahi Street Bridge,North Peck Road Bridge, and Ma`ili
Stream Bridge are in progress.
Six Month Progress Report on Program Objectives for FY 2011-12 4
PUBLIC WORKS
BUILDING
1. Process building permits on a regular basis and complete the plan review of 90% of
residential permits within 10 working days.
We are currently reaching the 90% goal of completing residential plan review
for new construction. Permits for renovations or as-built (dwelling additions or
renovations done without first obtaining a building permit) is taking much
longer due to insufficient information on the working drawings by the design
professionals. PV or solar water heater permits can be issued within a week.
2. Complete 90% of requested inspections within 4 working days.
Inspections are performed within the 48 hour or less after the request is made.
Where inspections cannot be made within the 48 hour time limit, the inspector is
calling to schedule an appointment with the owner builder/contractor as to when
they will be going out to do the inspections.
3. Schedule and complete 90% of routine (non-critical) maintenance and repair requests
within 30 calendar days of receipt of request.
Maintenance personnel is meeting or exceeding the 90% goal. In most cases it is
done the following day.
4. Improve the processing of building, electrical, plumbing and sign permits, and the
public's access to information.
Work needs to be done to improve the information that is out there on the web
site along with handouts we issue on the counter. We have stressed the
importance to the design professionals to submit preliminary plan approvals for
their projects. In the near future all permits will be reviewed by the Engineering
Division.
Six Month Progress Report on Program Objectives for FY 2011-12 5
PUBLIC WORKS
ENGINEERING
1. Participate in the State/FHWA Statewide Transportation Improvement Program
(STIP).
Construction ongoing for the $33.8M Ane Keohokalole Highway,the$5.1M
Mamalahoa Highway Repair Project and the $841,000 Waimea ADA Project. The
$1.1M Kawailani/Iwalani Intersection Project has been awarded. The Kaiminani
Drive Reconstruction Phase 1 project is currently out to bid. Working on the design
for the Kamehameha Ave Reconstruction and the Kaiminani Drive Reconstruction
Phase 2 Project. Working on planning phase for the Ali`i Drive Culvert
Replacement,Kuakini Highway Phase 2 and Ali`i Drive at Oneo Bay Project.
2. Complete County CIP drainage and Roadway projects in a timely manner.
Some projects have fallen behind schedule due to manpower shortages resulting
from vacancies and furloughs. Currently do not have an adequate drafting and
surveying staff causing the shift toward consultant design contracts.
3. Prepare parcel maps in three months and process subdivision applications in three
months.
Achieved goal. Parcel maps completed for La'aloa Avenue Extension, applications
have been submitted to Planning and waiting for final subdivision approval.
Preparation of Parcel Maps for Manono Street Improvements ongoing.
4. Provide in-house construction management for all projects.
Despite vacancies and furloughs, all construction projects are being managed by in-
house staff.
5. Respond to or process 80% of all time-sensitive documents, such as subdivision, change
of zone, and variance applications, by stipulated deadlines.
Exceeded goal by 2%.
6. Respond to or process 60% of all materials that do not have a stipulated deadline, such as
construction and grading plans, complaints, and environmental matters within two weeks.
Exceeded goal by 17%.
7. Provide same day service for 75% of all permits issued by the Division, including
building permits.
Achieved goal
Six Month Progress Report on Program Objectives for FY 2011-12 6
PUBLIC WORKS
AUTOMOTIVE
1. Support the various County departments/agencies islandwide, maintenance and
welding services, and by performing at least 90% of these services by staff(versus
contract).
Received by staff 1,966 work orders, of which 1,882 were completed, or 95.7%.
Contracted out 84 work orders or 4.3%.
2. Reduce the average monthly repair backlog for the Construction section from the
previous fiscal year.
The backlog for repairs decreased by 6 during the period of July 2011 to
December 2011.
3. Reduce the average monthly repair backlog for the Automotive section from previous
fiscal year.
The backlog for repairs increased by 2 during the period July 2011 to December
2011.
Six Month Progress Report on Program Objectives for FY 2011-12 7
PUBLIC WORKS
FLOOD CONTROL
1. Continue to conduct semi-annual inspections of flood control system.
This goal is currently being met. For July to December 2011,the U.S. Army
Corps of Engineers inspected various flood control systems, including those in
the district of South Hilo.
2. Continue to maintain flood control systems.
a. Prevent deterioration of structures by repairing within six months.
b. Clear debris such as mud, rocks, branches, etc. from channel within three months.
c. Control weed and brush growth by using herbicides and mowing quarterly.
This goal is currently being met. For July to December 2011,we continued the
maintenance and repair work of various flood control systems, including those
in the districts of South Hilo,North Hilo/Hamakua,North/South Kohala,
North/South Kona and Ka`u. Work also included maintenance work at the
Pu'ukapu Watershed in Waimea.
Six Month Progress Report on Program Objectives for FY 2011-12 8
PUBLIC WORKS
ADMINISTRATION
1. Ensure core functions are accomplished within budget 90% of the time as measured
by monthly financial reports.
For FY 10-11, budget cuts forced us to reduce our core functions. The reduced
core functions were accomplished within budget 100% of the time.
2. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel
through training programs for personal and operational safety.
Our goal to reduce claims by 10% from FY 09-10 accident amount was not met.
For FY 10-11 there were 22 accidents which resulted in a 10% increase from
FY 09-10 amount of 20.
3. Encourage at least one third of the total departmental employees to participate in
safety related training per year.
222 employees participated in Safety Training,which is 66% of our average
count of employees from July 2010—June 2011.
4. Optimize the search engines to drive traffic to websites to decrease the cost of
traditional advertising.
The goal was accomplished decreasing the cost of traditional adverting. The
Flood website is educational. Traffic is interactive allowing people to submit
requests for repairs and services 24/7.
5,647 pages were reviewed, including an increase of 48.76% for new visitors to
the Flood Awareness website. 5,883 pages were reviewed, including 46.03% for
new visitors to the Traffic website.
5. Reduce the cost of responses for inoperative working streetlights and convert the
traffic website to manage content in-house.
Cost reduction to submit services or repairs online is ongoing. Content
management objective is completed.
6. Maintain annual requirements to ensure public outreach meets community rating
system(CRS) criteria.
On October 22,2010, Insurance Services Office, Inc. informed us that the
County of Hawaii received 1192 credit points. Insurance discounts will begin
starting October,2011. It will be an on-going process to receive a lower
classification rating.
Final Status Report on Program Objectives for FY 2010-11 1
PUBLIC WORKS
BUILDING
1. Process building permits on a regular basis and complete the plan review of 90%of
residential permits within 10 working days.
We are currently exceeding the 90% goal of completing residential plan review
for new construction. Permits for renovations or as-built(dwelling additions or
renovations done without first obtaining a building permit) is taking much
longer due to insufficient information on the working drawings by the design
professionals.
2. Complete 90% of requested inspections within 4 working days.
Inspections are performed within the 48 hour or less after the request is made.
Where inspections cannot be made within the 48 hour time limit, the inspector is
calling to schedule an appointment with the owner builder/contractor as to when
they will be going out to do the inspections.
3. Schedule and complete 90%of routine (non-critical) maintenance and repair requests
within 30 calendar days of receipt of request.
Maintenance personnel is meeting or exceeding the 90% goal. In most cases it is
done the following day.
4. Improve the processing of building, electrical,plumbing and sign permits, and the
public's access to information.
Work needs to be done to improve the information that is out there on the web
site along with handouts we issue on the counter. We have stressed the
importance to the design professionals to submit preliminary plan approvals for
their projects.
Final Status Report on Program Objectives for FY 2010-11 2
PUBLIC WORKS
ENGINEERING
1. Participate in the National Flood Insurance Program (NFIP) Community Rating
System(CRS)to realize a reduction in insurance premium rates for the County by
January 1, 2011.
On October 22, 2010, the County was accepted into the National Flood
Insurance Program (NFIP) Community Rating System (CRS). Effective May 1,
2011, all County of Hawaii flood insurance policy holders received a 10%
discount on their flood insurance premium rates. To continue in the CRS
program, the County must annually recertify with the NFIP by September 15 of
each year.
2. Continue to improve/update our Flood Insurance Rate Maps (FIRMs)through
FEMA's Cooperating Technical Partners (CTP) program.
We are currently managing seven flood-related mapping projects funded
through the CTP and other programs.
Palai/
Waiakea Contracted with Sam O. Hirota, Inc. to revise the Flood
Insurance Rate Maps for the Palai & Waiakea Streams.
LOMR mapping was received in April 2009. The hydrology
and hydraulic analyses are 90% complete. Estimated study
completion is the end of calendar year 2011.
Keopu/
Hienaloli Contracted with Oceanit to revise the Flood Insurance Rate
Maps. LOMR mapping began in January 2011. Estimated
study completion is mid-year 2012.
Puna Contracted with Airborne 1 and Oceanit to develop Flood
Insurance Rate Maps. The topographic mapping will have to
be redone, along with preliminary hydrology and hydraulic
analysis, for an area affected by a previously undiscovered
diversion structure. Oceanit is preparing a revised progress
schedule.
N. Kona Contracted with AECOM to re-study existing N. Kona Flood
Insurance Rate Maps. The Hydrologic Analysis is 90%
complete as of October 2010. Estimated study completion is
mid-year 2012.
Final Status Report on Program Objectives for FY 2010-11 3
PUBLIC WORKS
ENGINEERING
S. Kona The US Army Corps of Engineers (USACE) is conducting a re-
study of existing S. Kona Flood Insurance Maps. The final
Hydraulic Analysis report for Phase II (FEMA Watercourses 1
through 12 & 21 through 25) is currently being prepared.
Accredited
Levees The USACE is certifying the accredited levees shown on the
Federal Emergency Management Agency's (FEMA) Flood
Insurance Rate Maps for the County of Hawaii. The
certification process should be completed by the end of
calendar year 2011.
Preliminary
DFIRM/FIS: FEMA issued (July 27, 2011) revised preliminary Digital Flood
Insurance Rate Maps and Flood Insurance Study (Pre-
DFIRM/FIS) to the County. The County has notified FEMA
(August 26, 2011) that the 113 maps still do not meet FEMA's
mapping quality standards. The County is working with
FEMA to amending the maps to meet FEMA's standards.
3. Develop highway projects through the State/FHWA Statewide Transportation
Improvement Program (STIP) and the American Recovery and Reinvestment Act of
2009 (ARRA).
Construction ongoing for the $33.8M Ane Kehokalole Highway,the $5.1M
Mamalahoa Highway Repair Project and the $841,000 Waimea ADA Project.
The $1.1M Kawailani/Iwalani Intersection Project has been awarded. Working
on the design for the Kamehameha Ave Reconstruction and the Kaiminani Drive
Reconstruction Project. Working on planning phase for the Ali'i Drive Culvert
Replacement, Kuakini Highway Phase 2 and Ali'i Drive at Oneo Bay Project.
4. Continue to work with the Army Corps of Engineers and USDA Natural Resources
Conservation Service (NRCS)to develop and construct flood reduction projects.
• Working with the Army Corps of Engineers to develop flood damage
reduction projects for WaiAkea, Palai and Keopu-Hienaloli, Streams.
• Working with NRCS on the Kaumana Drive Flood Damage Reduction
Project.
5. Respond to or process 70% of all time-sensitive documents, such as subdivision,
change of zone, and variance applications, by stipulated deadlines.
Achieved goal
Final Status Report on Program Objectives for FY 2010-11 4
PUBLIC WORKS
ENGINEERING
6. Respond to or process 40% of all materials that do not have a stipulated deadline,
such as construction and grading plans, complaints, and environmental matters within
four weeks.
Achieved goal
7. Provide same day service for 50% of all permits issued by the Division, including
building permits.
Achieved goal
Final Status Report on Program Objectives for FY 2010-11 5
PUBLIC WORKS
AUTOMOTIVE
1. Support the various County departments/agencies island-wide, vehicle/equipment
repairs, maintenance and welding services, and by performing at least 90% of these
services by staff(versus contract).
Received by staff 3,362 work orders, of which 3,206 were completed, or 95%.
Contracted out 156 work orders or 5%.
2. Reduce the average monthly repair backlog for the Construction section from the
previous fiscal year.
The backlog for repairs as compared to FY 2009-2010 increased by 22 during
the period of July 2010 to June 2011,which the average monthly backlog was 46.
This increase was due to the retirement of two (2) CE Mechanics and one(1) CE
Repair Supervisor II.
3. Reduce the average monthly repair backlog for the Automotive section from previous
fiscal year.
The backlog for repairs as compared to FY 2009-2010 decreased by 1 during the
period July 2010 to June 2011,which the average monthly backlog was 12.
Final Status Report on Program Objectives for FY 2010-11 6
PUBLIC WORKS
FLOOD CONTROL
1. Continue to conduct semi-annual inspections of flood control system.
This goal was met. From July 2010 to June 2011,the U.S. Army Corps of
Engineers inspected various flood control systems, including those in the
districts of South Hilo,North/South Kona and Ka`u.
2. Continue to maintain flood control systems.
a. Prevent deterioration of structures by repairing within six months.
b. Clear debris such as mud, rocks, branches, etc. from channel within three months.
c. Control weed and brush growth by using herbicides and mowing quarterly.
This goal was met. From July 2010 to June 2011,we continued the maintenance
and repair work of various flood control systems, including those in the districts
of South Hilo,North Hilo/Hamakua,North/South Kohala,North/South Kona
and Ka`u.
Final Status Report on Program Objectives for FY 2010-11 7
21
RESEARCH &
DEVELOPMENT
RESEARCH & DEVELOPMENT
AGRICULTURE
1. Collaborate with the Planning Department to identify Hawai'i County's important
agricultural lands by using newly developed geodatabase and GIS tool by June 2012.
25% of this objective has been met.
Request of Planning Director to discuss the Agriculture Advisory Commission's
IAL White Paper and recommendations for IAL identification criteria and
incentives.
2. Collaborate with the Planning Department to develop policies for near-shore areas
suitable for sustainable aquaculture development by using newly developed
geodatabase by June 2012.
10% of this objective has been met.
Discussed potential near-shore areas suitable for aquaculture development with
Planning Director.
3. Develop opportunities to expand the market for Hawaii Island products.
a) Fund two (2)projects promoting agricultural products and leverage County funds
at a target ratio of 1:5 by January 2012.
Over 100% of promotional projects and 30% of the target leverage ratio has
been met.
Awarded $64,745 to five (5) promotional programs to leverage $73,985 of
private funds and $22,750 of State funds for a ratio of 1:1.5.
b) Support attendance to two (2)trade shows by June 2012.
Over 100% of this objective has been met.
Provided financial support to the Hawaii Tropical Flower Council to attend the
American Institute of Floral Designers (AIFD) tradeshow in San Francisco,
Produce Marketing Association (PMA) Show in Atlanta and Trend Summit in
Canada.
Six Month Progress Report on Program Objectives for FY 2011-12 1
RESEARCH & DEVELOPMENT
AGRICULTURE
4. Advocate private-public partnerships for extension programs, agricultural research
and infrastructure.
a) Fund three (3) agricultural research and three (3) agriculture extension programs
and leverage County funds at a target ratio of 1:4 by January 2012.
Over 100% of this objective has been met.
Awarded $29,750 to six research programs to leverage$40,000 of private
funds, $198,300 of Federal funds and $15,551 of State funds for a ratio of
1:8.53.
Over 100% of this objective has been met.
Awarded $33,705 to seven agriculture extension programs to leverage
$181,738 of private funds, $30,200 of Federal funds and $12,000 of State
funds for a ratio of 1:6.64. In addition, department accepted oversight of the
Soil and Water Conservation Districts allocation ($300,000) previously with
Public Works. Baseline Study for Food Sustainability in Hawaii County
was funded and in progress.
b) Enhance the agriculture section of the County's web site to collect and
disseminate agriculture-related information significant to the industry and the
public to improve the flow of information and encourage the development of
partnerships and efficient use of resources by June 2012.
50% of this objective has been met.
Executed Hawaii Island Agricultural website contract to develop a
comprehensive agriculture website that will serve as a clearinghouse for
agriculture information. Work is in progress.
5. Provide technical advice and/or support letter for five (5) grant applications to the
university, commodity groups and private agricultural businesses by June 2012.
80% of this objective has been met.
Four letters of support were provided to two local businesses for a USDA SBIR
grant, one for CTAHR for USDA extension grant and one PBARC scientist for
USDA research grant.
Six Month Progress Report on Program Objectives for FY 2011-12 2
RESEARCH & DEVELOPMENT
AGRICULTURE
6. Provide technical advice/assistance to the Agriculture Advisory Commission to
support the implementation of the updated Hawai'i County Agriculture Development
Plan by June 2012.
50% of this objective has been met.
Provided technical assistance to the Agriculture Advisory Commission on its
IAL White paper; a philosophical guideline for IAL program and its criteria.
7. Provide technical advice and support to continue development of the Kapulena Ag Park.
50% of this objective has been met.
Provided oversight to the Kapulena Educational Outreach project and the Grass
Feed project.
Six Month Progress Report on Program Objectives for FY 2011-12 3
RESEARCH & DEVELOPMENT
TOURISM
1. To increase the economic contribution of the visitor industry to Hawai'i Island and its
communities by June 2012:
a) Partner with the Hawaii Island Visitors Bureau to implement an annual tourism
marketing plan aimed at target consumer and business markets including:
advertising, public relations, airlift support, Kama'aina campaigns and
convention outreach.
50% of this objective has been met.
Executed contracts for all of these initiatives.
b) Support island-wide economic development activities while offering visitors
and residents a variety of experiences to enjoy through support for forty (40)
festivals and events through the annual CPEP and COH Request for
Proposals.
50% of this objective has been met.
Contracted with thirty one CPEP projects in calendar year 2011,
twenty two CPEP projects in calendar year 2012 and two events
through the County's 2011-12 awards.
2. To ensure that communities retain their sense of place including recognizing their
multi-cultural diversity and providing increased business opportunities by June 2012:
a) Support local businesses to promote their products, services and activities to
visitors. Provide incentives to enable companies to buy local through
involvement in the Chefs de Cuisine Program of the American Culinary
Federation and sponsorship of five (5) agri-tourism events and programs.
50% of this objective has been met.
Launched the "Buy Local" promotion at Hilo's Black& White Night, a
2011 CPEP supported project. Five agri-tourism events took place in
2011 and four are scheduled to take place in 2012.
b) Create a local visitor familiarization program for employees within the visitor
industry to gain greater familiarity of the diversity of offerings available to
visitors throughout the island.
50% of this objective has been met.
Partnering with BIVB (Kama'aina campaigns) and HTA (Mahalo
Month). Promoted the Hawai'i Island Museum Pass Discount Program to
local families to encourage them to share it with their visitors.
Six Month Progress Report on Program Objectives for FY 2011-12 4
RESEARCH & DEVELOPMENT
TOURISM
c) Support the development of educational programs in basic workforce
readiness skills through service on the state's Tourism Workforce Advisory
Council and dissemination of information offered by Hawai'i Community
College,the University of Hawai'i Hilo and Honoka'a campuses and the
hitourismcareers.org website.
100% of this objective has been met.
Continue maintenance and update of website but this committee is no
longer meeting. Partnered with the Ag and Economic Development
Programs and offered two ag-tourism readiness training for farmers and
interested community members in the winter of 2011.
3. To increase communication, interaction, and understanding between stakeholder
groups, especially between residents and the visitor industry by June 2012:
a) Promote the Hawaii Island TSP at a minimum of four public meetings.
50% of this objective has been met.
Promoted Hawai'i Island at the CPEP 2012 workshop.
b) Serve on advisory councils including: Kona-Kohala Chamber of Commerce's
Tourism Task Force, Marketing Advisory Committee for Big Island Visitors'
Bureau and Airport Improvements Task Force for the Kohala Coast Resort
Association.
50% of this objective has been met.
Serving on all of these groups.
4. To maintain and improve visitor experience on Hawai'i Island by June 2012:
a) Support twenty-five (25) festivals and events that promote local and Hawaiian
culture and preserve the heritage of communities.
50% of this objective has been met.
Supported twenty one local and Hawaiian cultural events 2011 and
twelve in 2012.
Six Month Progress Report on Program Objectives for FY 2011-12 5
RESEARCH & DEVELOPMENT
TOURISM
b) Support the development of consistent, appropriate signage to provide easy
directions and identify communities and historical sites in two areas (through
service on the State Scenic Byways Advisory Committee).
50% of this objective has been met.
Supported three State Scenic Byways located on Hawai'i Island; a fourth
withdrew their designation acceptance. One completed their Corridor
Management Plan (CMP) and moving toward submission of a national
application for road and safety improvements. Two are working on their
CMPs. Mobile app for the Royal Steps Along the Kona Coast Scenic
Byway funded through a CPEP award in 2012.
c) Support efforts to increase safety for visitors in partnership with Parks and
Recreation, Civil Defense, Visitor Aloha Society of Hawai'i (VASH), HPD,
HFD and the Big Island Visitors Security Association (BIVSA).
50% of this objective has been met.
Serves on the Board of Directors for VASH, meets monthly with the
BIVSA, and convenes quarterly safety and security meetings with all
relevant departments and agencies.
5. To reinforce authentic Hawaiian culture ensuring the foundation of our unique sense
of place and appropriate recognition of our host culture by June 2012:
a) Share Hawai'i Tourism Authority's (HTA) Style Guide and work with all
sponsored programs, festivals and events to ensure Hawaiian place names are
correctly spelled and diacritical marks are used appropriately.
100% of this objective has been met.
Distributed the Style Guide at the workshops referenced in the RFP for
all HTA CPEP programs.
b) Advocate for appropriate interpretive signage and educational information
along scenic byway corridors through participation as an advisory committee
member of the State Scenic Byway Commission.
50% of this objective has been met.
Serves as Hawai'i Island's liaison on this commission.
Six Month Progress Report on Program Objectives for FY 2011-12 6
RESEARCH & DEVELOPMENT
TOURISM
c) Support three (3) Hawaiian cultural events in the development stage to
become self-supporting and work with their hosting nonprofit organizations to
build their organizational capacity.
50% of this objective has been met.
Working with the following groups: friends of our national parks (Na
Hoa Aloha o ka Pu'uhonua o Honaunau),the Moku 0 Keawe
International Hula Festival and the Big Island Hawaiian Music Festival
to become financially self-sufficient so they are no longer depend on HTA
or County funding.
Six Month Progress Report on Program Objectives for FY 2011-12 7
RESEARCH & DEVELOPMENT
BUSINESS DEVELOPMENT
1. Coordinate,promote, disseminate and administer the joint State/County Enterprise
Zone program and increase business participation by ten(10%)by June 2012.
100% of this objective has been met.
Increased participation from sixty one as of June 30,2011 to seventy seven as of
December 31,2011; an increase of sixteen new businesses. Also, seven
manufacturing or agricultural businesses received approval for the three year
extended participation.
In 2010, DBEDT established a Force Majeure application process for businesses
and a total of seven businesses have been approved for Force Majeure.
2. Provide funding and/or technical assistance to four(4) organizations for economic
development projects including the Cultural and Hawaiian Heritage Corridor
Programs, with funding to be matched dollar for dollar from other sources by June
2012.
100% of this objective has been met.
Provided funding to four organizations and technical assistance to eight
organizations. Funded University of Hawaii-Hawaii Community College,
Hawaii Food Manufacturers Association Kona-Kohala Chamber of Commerce
and Cho Global Natural Farming.
3. Partner with or fund two (2) organizations to prepare the workforce for job opportunities
and to train or retrain incumbent workers for job retention or advancements by June
2012.
100% of this objective has been met.
Provided funding and technical assistance to the following organizations. Funds
were used for projects like the Entrepreneurial Workshops and partnered with
Small Business Development Center(SBDC) to conduct five rural workshops on
How to Start a Business in Hawai i.
Six Month Progress Report on Program Objectives for FY 2011-12 8
RESEARCH & DEVELOPMENT
BUSINESS DEVELOPMENT
4. Support, promote, and build Hawai'i's science and technology sector by providing
funding or technical assistance to three (3) organizations, including research,
education and STEM (Science, Technology, Engineering, and Mathematics) careers
by June 2012.
75% of this objective has been met.
Provided funding to Hawaii Island Workforce & Economic Development
Ohana for an Astronomy Workforce Pipeline project. Provided technical
assistance to the Big Island Math Summit and the Science and Technology
Committee.
Six Month Progress Report on Program Objectives for FY 2011-12 9
RESEARCH & DEVELOPMENT
ENERGY
1. Complete Department of Energy(DOE)—American Recovery and Reinvestment Act
Block Grant with implementation of LED Retrofit Program, Energy Audit Program,
ICEI GHG Program, and Financial Package by June 2012.
50% of this objective has been met.
Implemented contracts for all ARRA-EECBG programs and contracts awarded.
All DOE reporting commitments have been fulfilled to date. Four of the six
ARRA contracts complete with final invoice paid. ARRA contract to purchase
LED lights still outstanding.
2. Identify funding opportunities to support additional projects to fit with DOE, Dept of
Commerce, EPA, DOD Grants and USDA Rural Programs. Establish a team to
recommend grant opportunities and collaborate in applying for grants by June 2012.
50% of this objective has been met.
Identified funding opportunity for Electric Vehicle charger placement at West
Hawaii Civic Center. Continued work with National Renewable Energy Lab to
help with Lalamilo Wind Farm and County fleet analysis using Department of
Energy funds. Coordinated discussion with State Energy Office and HELCO to
place a 100 kW battery at the West Hawaii Civic Center to improve energy
efficiency.
3. Implement energy efficiency programs for our residents by January 2012.
100% of this objective has been met.
Met several times with Hawaii Energy who administers the Public
Benefits Fund Program. Hawaii Energy, through the Kohala Center and Blue
Planet, has built a program to reach 50% of Island residents in energy
education.
Six Month Progress Report on Program Objectives for FY 2011-12 10
RESEARCH & DEVELOPMENT
ENERGY
4. Continue to represent Hawai'i County in the following: Hawai'i Electric Light
Company's (HELCO) Integrated Resource Planning (IRP)process, Public Utilities
Commission(PUC) dockets,Natural Energy Laboratory of Hawai'i (NELHA),
Hawai'i Energy Policy Forum (HEPF), and at the Hawai'i State Legislature by June
2012.
50% of this objective has been met.
Represented County at all of Hawaii Electric Company and Hawaii Electric
Light Company Integrated Resource Planning (IRP) docket meetings, Energy
Efficiency Portfolio Standards (EEPS) Informal workshops,Board of Hawaii
Policy Energy Forum (HEPF)„ and Hawaii Clean Energy Initiative Steering
Committee. Feed-in Tariff docket monitored and participated in Reliability
Standards Working Group. Natural Energy Laboratory Hawaii Authority
(NELHA) Board meetings were attended by Mayor's Executive Assistant or
Energy Coordinator.
5. Manage County's Energy Emergency Preparedness Program:
a) Update the County's Energy Emergency Preparedness Plans when the State
plans are updated by June 2012.
50% of this objective has been met.
Continued coordination with State Energy Office to update the County
Emergency Plan Update.
b) Assist Hawaii County Civil Defense during emergencies and energy
situations.
50% of this objective has been met.
Coordinated with Civil Defense to be prepared for each emergency
(or near emergency situations)working in collaboration with R&D
Director and Dept. of Water Supply.
c) Attend meetings of the Governor's Energy Emergency Preparedness Advisory
Council and the Hawai'i State Energy Council by June 2012.
50 % of this objective has been met.
Participated in the update of the State of Hawaii Energy Emergency
Preparedness Plan. Continue participation in State Energy Office and
Governor Emergency meetings.
Six Month Progress Report on Program Objectives for FY 2011-12 11
RESEARCH & DEVELOPMENT
ENERGY
6. Update the energy section of the Hawai'i County Building Code—IECC 2009.
50% of the objective has been met.
Continued discussions on building codes with DPW on IECC 2009.
7. Monitor energy savings and maintenance contracts on retrofits with performance
contracts at the Hilo Public Safety Building and Kona Police Station by June 2012.
100% of this objective has been met.
Analyzed past Energy Performance contracts performed on annual savings.
Evaluating new performance contracts for energy efficiency measures.
8. Coordinate with the Department of Public Works to exceed the silver level of
Leadership in Energy Efficiency Design(LEED) certification for sustainable building
design at the West Hawai'i Civic Center by January 2012.
100% of this objective has been met.
Activated a 250 kW Photovoltaic System for WHCC. This project is the first
Feed-in Tariff(FIT) in County of Hawai'i that allows County to be compensated
for unused energy sent to the Electric Grid. On weekends,holidays,furlough
days we will receive revenue from this system. This has helped the LEED rating
go up. Awaiting final LEED decision for WHCC.
9. Work with other County facilities to achieve LEED certified facilities; include the
installation of solar photovoltaic power, where feasible, by June 2012.
50% of this objective has been met.
Discussed solicitation of bids for a master Photovoltaic RFP with DPW.
10. Update the County of Hawai'i Energy Sustainability Plan, including a focus on
Hawaii Island fuel situation, and initiate implementation by June 2012.
50% of this objective has been met.
Awarded contract to the Kohala Center, employing Yale School graduates, to
update the Energy Sustainability Plan
Six Month Progress Report on Program Objectives for FY 2011-12 12
RESEARCH & DEVELOPMENT
ENERGY
11. Participate in the Rebuild America(RBA) Program by June 2012:
50% of this objective has been met.
a) Obtain technical assistance and grants from the U.S. Department of Energy.
Obtained the services of the National Renewable Energy Laboratory to
analyze usage/cost of current County vehicles at the West Hawaii Civic
Center.
b) Provide assistance to other organizations and communities interested in energy
efficiency.
Attended several meeting on energy efficiency which is the focus of the
Rebuild America (RBA) program. County has contracted energy efficiency
contracts to other organizations through ARRA Grant . Completed 108
residential energy audits to help communities with energy efficient lights,
smart strips and sensors. Completed an energy efficiency education project
that reached approximately 50% of Island residents.
12. Explore funding for an Electric Vehicle Pilot program for the County by June 2012.
50% of this objective has been met.
Developed an Electric Vehicle Pilot program strategy, approved by Mayor,to
begin next quarter.
Six Month Progress Report on Program Objectives for FY 2011-12 13
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
Information Resources Program
1. Collaborate with key partners in the business community and provide statistical
information to assist in the improvement of their performance goals.
50% of this objective has been met.
Collaborated with the business community to provide information products and
services to satisfy demand and assist users to take effective action; related to the
informational, educational, cultural and social needs of the clientele.
2. Collect statistical information for the County of Hawai'i Data Book by June 2012.
1% of this objective has been met.
Completed the 2010 County of Hawai`i Data Book that contains a collection of
statistics on social and economic conditions of Hawaii County in November,
2011. Updates began in December 2011.
3. Compile monthly economic data(showing previous year comparisons) and distribute
to interested parties as the County of Hawai'i Statistics; provide accessibility via
County of Hawai'i's web site: http://co.hawaii.hi.us/info/stats.html
40% of this objective has been met.
Distributed the monthly County of Hawai`i Statistics that provides a look at some
of the county's leading economic indicators used to determine business cycles
and forecasting. With a 2-month time lag,; latest issue is October 2011. Calendar
Years 2000 through 2011 are accessible online: http://hawaiicounty.gov/statistics.
4. Fulfill research and informational needs of the County through the acquisition and
maintenance of relevant research and resource materials.
50% of this objective has been met
Provided research and resource collection development in support of the
promotion of economic development of Hawaii Island.
Six Month Progress Report on Program Objectives for FY 2011-12 14
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
5. Maintain an index of articles of interest to, and in support of, departmental programs
and generate an annual subject index (NewsFile) of articles affecting Hawai'i County
by June 2012.
50% of this objective has been met.
Indexed four local newspapers and data entry completed. Currently finalizing
NewsFile 2010 for printing.NewsFile cataloged as: DU 628 H28 N49 (1996-2009
published; 2000-2011 available on in-house database.
6. Maintain the Online Library Application (OLA) database by classifying and
cataloging library materials. Continue to work with Department of Data Systems to
eliminate software bugs (due to conversion of the library system) by June 2012.
1% of this objective has been met.
Objective will not be met until a location for the R&D Library is determined and
relocation takes place. The Online Library Application (OLA) is an online
library catalog that centralizes the holdings of thirteen (13) county departmental
collections.
7. Organize the R&D Library (once relocated) and update the library catalog and
database.
0% of this objective has been met.
Location of the R&D Library has not yet been determined. Library collection
includes resources from other County departments to be managed by the
Information Resources Program.
8. Provide research assistance to fulfill the data requirements of grant proposals.
50% of this objective has been met.
Assisted grant writers in the community by providing the statistics needed to
support grant proposal applications (i.e. demographic, social, economic and
housing data for specific geographic areas retrieved from the U. S. Census
Bureau).
9. Publish the County of Hawai'i Data Book(online) by November 2011.
95% of this objective has been met.
Updated website with the 2010 County of Hawaii Data book(the 26th edition)
at: http://hawaiicounty.gov/databook. Due to the recent website conversion, few
files, maps and other items need to be attended to.
Six Month Progress Report on Program Objectives for FY 2011-12 15
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
10. Publish the R&D Newsletter featuring individual program highlights to support and
promote economic development in Hawaii County.
50% of this objective has been met.
Published three issues featuring the Green Industry,the APEC Leaders Week
and Financial Empowerment for Communities. Included also is a calendar of
various community events and the most current County of Hawaii Statistics.
11. Respond to requests for statistical, reference and program information daily and on
demand.
50% of this objective has been met.
Provided assistance and access to information sources, retrieved and provided
information in various formats.
12. Review,update and publish new edition of brochure: "A-Glimpse-At Hawai'i Island"
and provide accessibility via County of Hawai'i's web site by June 2012.
50% of this objective has been met.
Updated a current section of A-Glimpse-At Hawai`i Island brochure that
provides an overview of local, physical, social, cultural and economic conditions
of Hawaii Island. 2010 brochure is available online at:
http://hawaiicounty.gov/factsandfigures.
Six Month Progress Report on Program Objectives for FY 2011-12 16
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
Capacity Building Program
1. Develop Opportunities for Family Financial Empowerment:
a. Fund three (3) assets building projects and leverage County funds at a target ratio
of 1:2 by June 2012.
100% of this objective has been met.
Awarded $19,500 that was matched by over$140,000 from federal, state
and/or private grants to support Hawaii Island families build/maintain their
assets. Expanded "one-stop" resource centers for various financial
education/counseling in Kona and Hilo, provided financial education to
homeless and low income families in Puna and credit/home ownership
counseling to families island wide and increased focus on culturally
appropriate financial education and counseling to youth and families.
Awarded funding to increase participation in the Children's Savings
Initiative and other financial empowerment center models and develop and
implement a comprehensive evaluation structure.
b. Partner with at least five (5) organizations to improve the financial health and
well-being of island children and families by June 2012.
75% of this objective has been met.
Established organization of thirty public and private sector partnerships to
improve financial health and well-being of Hawaii Island families.
c. Provide five (5) research and/or technical assistance to improve access to
financial products and services by June 2012.
75% of this objective has been met.
Completed Children's Savings Economic Analysis Report and presented at
the International Business and Economy Conference. Developed access to
Resources Match web based portal data base and Spend Safely mobile
application software and user manual was completed. Financial Counseling
and Education Certification program in partnership with the Hawaf
Community College and HFS Federal Credit Union was established.
Six Month Progress Report on Program Objectives for FY 2011-12 17
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
2. Encourage Sustainable and Livable Communities
a. Fund two (2) community development projects and leverage County funds at a
target ratio of 1:1 by June 2012.
30% of this objective has been met.
Funded one Habitat for Humanity project.
b. Partner with at least five (5) organizations to facilitate implementation of various
community plans by June 2012.
50% of this objective has been met.
Partnered with Hawaii Sustainable Community Alliance to review
Sustainable Habitat Code Resolution. Continue promote Community Based
Economic Development in Kau and Hamakua CDPs with Planning Dept.
c. Provide three (3) research and/or technical assistances to improve civic
engagement and smart growth policy development by June 2012.
75% of this objective has been met.
Provided ten community presentations on sustainability strategies to local
educational institutions and community based groups; technical assistances
to SMS Research on state of local development; and hosted workshop on
climate mitigation and adaptation planning workshop with ICLEI-Local
Governments for Sustainability.
3. Develop Opportunities for Economic Localization and Development:
a. Fund two (2) green economic development projects and leverage County funds at a
target ratio of 1:2 by June 2012.
100% of this objective has been met.
Funded four green economic development projects to promote local food
economy, green education, and cooperative venture developments.
Six Month Progress Report on Program Objectives for FY 2011-12 18
RESEARCH & DEVELOPMENT
HAWAI'I COUNTY RESOURCE CENTER
b. Partner with at least five (5) organizations to reduce dependence on imported energy,
food, materials and the generation of waste by June 2012.
100% of this objective has been met.
Partnered with HIWEDO, State DLIR, ICLEI,HPA, and County Workforce
Development to organize Green Workforce Development Summit on Nov. 1,
2011.
c. Provide three (3)research and/or technical assistance to improve the local economy
and the `green' government performances.
100% of this objective has been met.
Submitted County of Hawaii Sustainability Snapshot for ACT 181 Report to the
Legislature; conducted research and feasibility analysis to upgrade County
fueling system; conducted research and feasibility analysis on Material Recovery
Facility for County; and conducted background research and feasibility to
transition county fleet to bio-diesel.
Six Month Progress Report on Program Objectives for FY 2011-12 19
RESEARCH & DEVELOPMENT
FILM
1. Market and promote Hawai'i Island internationally as a desirable and cost effective
location for filming by June 2012:
a) Referral to and encourage use Big Island Film web site:
50% of this objective has been met.
Promoted the Film Office web site by distributing two newsletters to the
Ohana Database providing production information and current film related
activities to the database. Installed Zen Photo for the Locations Library
section and a Facebook page was created to cross promote our island with
the web site.
b) Attend at least one (1) social media workshop to enhance marketing opportunities.
25% of this objective has been met.
Coordinating a session called, "A Small Business Social Media Boot Camp".
Date not set.
c) Continue or expand trade advertising.
50% of this objective has been met.
Created two new ads for trade advertising in leading publications including
P3 Magazine,Hawai'i Film and Video Magazine, Creative Handbook, and
The Location Guide.
d) Attend at least one (1) trade show.
25% of this objective has been met.
Attending the annual AFCI Locations Expo in June in Los Angeles.
2. By June 2012, collaborate with the Film Offices of the Hawaiian Islands (FOHI), the
Hawai'i Film and Entertainment Board(HFEB),the Hawai'i International Film
Association(HIFA), the Association of Film Commissioners International (AFCI),
Hawai'i Island Chambers of Commerce, etc. to:
a) Assist in promotion efforts to expand infrastructure for film production:
50% of this objective has been met.
Met with Office of Housing regarding County land in Kamakoa and
Kamehameha Investment land agents for possible suitable sites for sound
stage construction.
Six Month Progress Report on Program Objectives for FY 2011-12 20
RESEARCH & DEVELOPMENT
FILM
b) Facilitate efforts to develop and train a film production workforce:
50% of this objective has been met.
Hosted an intern from University of Hawaii at Hilo for the semester.
Mentored student to develop knowledge and skills in the film area. Two
visits to the set of Hawaii Five-0 were organized for the student to
"shadow" the production's accountant to gain firsthand knowledge of
business practices on a working set.
3. Plan/coordinate/assist in the following activities by June 2012:
a) Provide support services to approximately 100 productions
50% of this objective has been met.
Provided support and assistance to many productions during this time
frame including catalogue shoots from Eddie Bauer,ManTracker, Sports
Illustrated and Dodge Ram, the Ford Ironman Triathlon, and a major
production from National Geographic shot in 3D.
b) Four(4) scouting tours or meetings with high level productions:
100% of this objective has been met.
Conducted scouting tours at the County sort station, the 3 Ring Ranch in
Kona, the Federal Free Trade Zone facility in Hilo, and at a private estate in
Waipio Valley.
c) Work with web site host on meaningful upgrades to the film office web site:
50% of this objective has been met.
Labeled all of the location photos in the Locations Library section with
descriptions and jurisdictions. Created two ads to promote filming on the Big
Island that were sent to a production database of approximately 250
producers, production companies, and filmmakers who previously worked
on the Big Island.
d) Four(4) class presentations to local high schools or colleges with film or digital
media arts programs:
0% of this objective has been met.
Class presentations not yet scheduled.
Six Month Progress Report on Program Objectives for FY 2011-12 21
RESEARCH & DEVELOPMENT
FILM
e) Two (2)workshops for skills development, educational development, relationship
building for the exchange of information about current business practices:
50% of this objective has been met.
Coordinated an acting workshop with Kristina Anapau in Hilo with about
25 students attending. Anapau is from Hilo and currently has a starring role
in popular HBO television show, True Blood.
f) Four(4) film festivals, conferences, or trade shows to promote our own local
production capabilities, provide network opportunities for filmmakers, attract more
filmmaking to the county and to give a voice to our diverse cultural communities:
100% of this objective has been met.
Assisted the Hawaii Film Ho'ike, HIFF in Hilo, a BIVB sponsored marketing
seminar, and a interview for a program for students and others interested in
the movie business coordinated by 'Imiloa.
4. Apply for a grant to provide training and education for workforce development in
filmmaking by June 2012.
25% of this objective has been met.
Researched grant opportunities and planning to submit a grant to the Academy
of Motion Picture Arts and Sciences in April.
Six Month Progress Report on Program Objectives for FY 2011-12 22
RESEARCH & DEVELOPMENT
AGRICULTURE
1. Collaborate with the Planning Department in the identification of Hawai'i County's
important agricultural lands by using newly developed geodatabase and GIS tool by
June 2011.
35% of this objective has been met.
Met with Director and Deputy Director of Planning Dept. to discuss regulations,
procedures and funding to identify and map important agricultural lands.
Planning Dept. utilizes geodatabase and GIS tool, established in previous year,
when reviewing zoning applications. Planning Director will collaborate with
R&D on implementation of the County's IAL.
2. Collaborate with the Planning Department in the identification and zoning of near-
shore areas suitable for sustainable aquaculture development on the island by June
2011.
20% of this objective has been met.
Planning Director was advised that the GIS Aquaculture Planning and Zoning
project was completed. Presentation of the project provided to the Planning
Department staff on January 27,2011. Collaboration on-going.
3. Develop opportunities to expand the market for Hawai'i Island products.
a) Fund five (5)projects promoting agricultural products and leverage County funds
at a target ratio of 1:5 by January 2011.
Over 100% of promotional projects and 85% of the target leverage ratio has
been met.
Six(6) promotional programs were funded such as the Hawai'i International
Tropical Fruit Conference and the NELHA Fish Farmers Market.
b) Support attendance to participate in two (2)trade shows/trade missions by June
2011.
100% of objective has been met.
Hawaii Tropical Flower Council received support to attend the American
Institute of Floral Designers (AIFD) tradeshow in Boston on July 3—8,2010
and the Philadelphia Flower Show on March 4-13,2011.
Final Status Report on Program Objectives for FY 2010-11 1
RESEARCH & DEVELOPMENT
AGRICULTURE
c) Convene working group to meet with the Department of Education to use Hawai'i
Island grown agriculture products for the school lunch program by December
2010.
20% of this objective has been met.
Met with the Culinary Arts teachers at Laupahoehoe School, Honoka a High
School and Hilo High School to discuss serving locally grown products for
school lunch program. More discussions planned.
4. Advocate private-public partnerships for extension programs, agricultural research
and infrastructure.
a) Fund five (5) agricultural research and seven(7) agriculture extension programs
and leverage County funds at a target ratio of 1:4 by January 2011.
Over 100% of funding objective and target ratio has been met.
Eight (8) research programs were awarded to projects such as Feasibility
Study of Ammonia Production Using Curtailed Geothermal and Research to
Evaluate Olive Varieties for Oil Production in Hawai'i and met a ratio of
1:5.34.
Over 100% of funding objective met and 57% of target ratio met.
Eight(8) agriculture extension programs were awarded to projects such as
Tea Propagation and Distribution for a ratio of 1:2.28.
b) Explore dedication of any large County-owned Hamakua land parcel for
agriculture development by June 2011.
100% of this objective has been met.
1,700 acres of Kapulena land has been dedicated for an agricultural park
project. 300 acres has been fenced. Gates and water system for the fenced
area is installed. Ranching on the land starts before year end.
c) Enhance the agriculture section of the County's web site to provide resourceful
information to current and potential farmers to use to make sound business and
marketing decisions by June 2011.
50% of this objective has been met.
Current agriculture website links farmers and ranchers to financial
resources (i.e. grants and loans). Work is in progress to develop a
comprehensive and actively managed agriculture website as recommended
by the Agriculture Development Plan.
Final Status Report on Program Objectives for FY 2010-11 2
RESEARCH & DEVELOPMENT
AGRICULTURE
d) Develop an educational program for elected and appointed officials and civil
servants of Hawai'i County about the potential and importance of agriculture in
Hawai'i County's economy by March 2011.
20% of this objective has been met.
Reviewed and collected agriculture-related materials to develop educational
program. Collaboration in progress with agriculture industry resources.
5. Provide technical advice and/or support letter for five (5) grant applications to the
university, commodity groups and private agricultural businesses by June 2011.
100% of this objective has been met.
Five (5) letters of support were provided to three (3) local businesses; one for a
USDA SBIR grant and two (2) for university professors for a USDA educational
grant.
6. Provide technical advice/assistance to the updated Hawaii County Agriculture
Development Plan by January 2011.
100% of this objective has been met.
Provided technical assistance and advice to Agriculture Advisory Commission
on agriculture priority projects; recommendations submitted to the Mayor for
implementation. Two recommendations received funding and work is in
progress; Agriculture Website project and Baseline Study for Food Self
Sufficiency for Hawai i.
Final Status Report on Program Objectives for FY 2010-11 3
RESEARCH & DEVELOPMENT
TOURISM
1. To increase the economic contribution of the visitor industry to Hawai'i Island and its
communities by June 2011:
a) Partner with the Big Island Visitors Bureau to implement an annual tourism
marketing plan aimed at target consumer and business markets including:
advertising, public relations, airlift support, Kama'aina campaigns and convention
outreach.
100% of this objective has been met.
Completed the 2009-10 contract with the BIVB in November. Japan Airlines
closed Kona operations in October; hopeful they will return to our island after
bankruptcy restructuring. Continental Airlines began direct service to Hilo in
June 2011.
b) Support island-wide economic development activities while offering visitors and
residents a variety of experiences to enjoy through support for fifty(50) festivals
and events through the annual CPEP and COH Request for Proposals.
100% of this objective has been met.
Forty (40) programs were supported through the 2010 County Product
Enrichment Program (CPEP), twenty-one (21) of those during the latter half of
the year. Thirty-one (31) programs were supported with the 2011 CPEP
program, twenty-two (22) of those with activities in the first half of the year.
Four(4) events were supported with COH 2010-11 Supplemental Awards.
2. To ensure that communities retain their sense of place including recognizing their multi-
cultural diversity and providing increased business opportunities by June 2011:
a) Support local businesses to promote their products, services and activities to
visitors. Provide incentives to enable companies to buy local through
involvement in the Chefs de Cuisine Program of the American Culinary
Federation and sponsorship of five (5) agri-tourism events and programs.
100% of this objective has been met.
R&D's Ag Specialist attends all of the Chefs de Cuisine meetings. Five (5) Ag
events were supported with 2010 CPEP and seven (7)were supported with 2011
CPEP.
Final Status Report on Program Objectives for FY 2010-11 4
RESEARCH & DEVELOPMENT
TOURISM
b) Support the development of educational programs in basic workforce readiness
skills through service on the state's Tourism Workforce Advisory Council, and
disseminates program information offered by Hawai'i Community College, the
University of Hawaii Hilo and Honoka'a campuses and the hitourismcareers.org
website.
100% of this objective has been met.
Attended all meetings of the Workforce Advisory Council and regularly
provided updates to the website; also addressed tourism students at HCC about
the industry.
3. To increase communication, interaction, and understanding between stakeholder groups,
especially between residents and the visitor industry by June 2011:
a) Promote the Hawai'i Island TSP, at a minimum of four(4)public meetings.
100% of this objective has been met.
Distributed the Tourism Strategic Plan (TSP) at the Hilo and Kona CPEP
workshops, at the Ulumau Leadership training, and at the Honoka'a Business
Association annual meeting.
4. To maintain and improve visitor satisfaction with their experience on Hawai'i Island by
June 2011:
a) Support twenty-five (25) festivals and events that promote local and Hawaiian
culture and preserve the heritage of communities.
100% of this objective has been met.
Supported twenty-eight (28) cultural festivals and events with the 2010 CPEP
program and supported twenty-three (23)with the 2011 CPEP program.
b) Support the development of consistent, appropriate signage to provide easy
directions and identify communities and historical sites in three areas.
100% of this objective has been met.
Supported festival and event signage in downtown Hilo in partnership with Hilo
DIA, and welcome and entry signage at the Kailua Pier in partnership with
Destination Kona Coast.
Final Status Report on Program Objectives for FY 2010-11 5
RESEARCH & DEVELOPMENT
TOURISM
c) Support efforts to increase safety for visitors in partnership with Parks and
Recreation, Civil Defense, Visitor Aloha Society of Hawai'i (VASH) and the Big
Island Visitors Security Association(BIVSA).
100% of this objective has been met.
The Safety and Security Committee meets quarterly. Assisted in development of
recommendations for visitor education and drowning prevention in partnership
with the Department of Health in November.
5. To reinforce authentic Hawaiian culture ensuring the foundation of our unique sense of
place and appropriate recognition of our host culture by June 2011:
a) Share Hawai'i Tourism Authority's (HTA) Style Guide and working with all
sponsored programs, festivals and events to ensure Hawaiian place names are
correctly spelled and diacritical marks are used appropriately.
100% of this objective has been met.
The Style Guide is available online and all contractors are advised of this
resource and encouraged to use it.
b) Advocate for appropriate interpretive signage and educational information along
scenic byway corridors through participation as an advisory committee member of
the State Scenic Byway Commission.
100% of this objective has been met.
Hawaii Island has the only two (2) scenic byways in the State; currently
creating their management plans. The Tourism Specialist serves on the State
Scenic Byway Commission. Two (2) new Hawaii Island byways are headed
toward state designation—bringing our island's total to four(4).
c) Support three (3) Hawaiian cultural events in the development stage to help them
become self-supporting and work with their hosting nonprofit organizations to
build their organizational capacity.
100% of this objective has been met.
Supported Ka `Ghana 0 Honu'apo on the Honu'apo Ho'olaule'a, Kalauonaoneo
Puna on the Kalapana Cultural Day and NA Hoa Aloha o ka Pu'uhonua o
Honaunau on their first government contract for the cultural celebration at the
National Park. (In 2011 they celebrated their 50th anniversary of the national
park through a year-long series of events.)
Final Status Report on Program Objectives for FY 2010-11 6
RESEARCH & DEVELOPMENT
BUSINESS DEVELOPMENT
1. Coordinate, promote, disseminate and administer the joint State/County Enterprise
Zone program and increase business participation by ten(10%)by June 2011.
100% of this objective has been met.
As of June 30,2010 a total of fifty-nine (59) Hawaii Island businesses
participated in the Enterprise Zone Program. Twenty-seven (27) new businesses
enrolled in the program; one (1) company is still in their seven (7)year
participation cycle leaving eighty-seven (87) businesses remaining in the
program on June 30, 2011.
In 2010, DBEDT established a Force Majeure application process for businesses.
Three (3) businesses have been approved for Force Majeure.
2. Provide funding and/or technical assistance to five (5) organizations for economic.
development projects,with funding to be matched dollar for dollar from other sources
by June 2011.
100% of objective met.
Funding provided for workshops such as: Promotion of Value Added Products
and Business Success through Social Media Networking and projects such as
Sustain Hawaii—Consumer Education Campaign. Provided technical assistance
to continue the implementation of the Ka'u Coffee Marketing Development
Program and to Micronesians United—Big Island to increase self-reliance of
Micronesian families through the development of employment, entrepreneurial,
and other economic development opportunities.
3. Provide technical assistance and/or funding for two (2)projects in support of Cultural
and/or the Hawaiian Heritage Corridor Programs by June 2011.
100% of objective met.
Provided funding or technical assistance to projects such as the Maku'u Farmers
Association in the development of the market and cultural center.
4. Partner with two (2) organizations to prepare the workforce for job opportunities and
to train or retain incumbent workers for job retention or advancements by June 2011.
100% of objective met.
Provided funding and/or technical assistance on projects such as the
Establishment of Volunteer Corps within County of Hawaii and the Hawaii
Island Workforce & Economic Development Ohana—Entrepreneurship
Workshops.
Final Status Report on Program Objectives for FY 2010-11 7
RESEARCH & DEVELOPMENT
BUSINESS DEVELOPMENT
5. Support science and technology related businesses, including research, education and
workforce development by June 2011.
100% of objective met.
Provided funding and/or technical assistance for research and development such
as High Tech and Dual Use Council Cluster Network Creation for Promoting and
Advancing High Tech Developing on Hawai'i Island and the Astronomy
Workforce Pipeline.
Final Status Report on Program Objectives for FY 2010-11 8
RESEARCH & DEVELOPMENT
ENERGY
1. Implement Department of Energy(DOE)—American Recovery and Reinvestment
Block Grant to complete LED Retrofit Program, Energy Audit Program, ICEI GHG
Program, and Financial Package for County by January 2011.
100% of this objective has been met.
All ARRA-EECBG Programs have been implemented and contracts awarded.
All DOE reporting commitments have been fulfilled.
2. Identify projects to fit with DOE Grants and USDA Rural Programs. Develop a team
and recommendations on winning these grants by January 2011.
100% of this objective has been met.
Projects were identified for both the Department of Energy (DOE) and USDA
grants and a team was formed. Unfortunately,we were unsuccessful in receiving
funding.
3. Work with Hawai'i Energy to start education programs for the public on Energy
Efficiency measures by January 2011.
100% of this objective has been met.
Met with Hawaii Energy (administers the Public Benefits Fund Program).
Hawaii Energy and County of Hawaii,with ARRA funds, developed program
to reach 50% of island residents in energy efficiency education.
4. Represent Hawai'i County in Hawai'i Electric Light Company's (HELCO) Integrated
Resource Planning (IRP) process, in Public Utilities Commission(PUC) dockets,
with the Natural Energy Laboratory of Hawai'i (NELHA), with the Hawai'i Energy
Policy Forum (HEPF), and at the Hawai'i State Legislature by June 2011.
100% of this objective has been met.
Hawaii County Energy Coordinator participated in all of the above mentioned
meetings. Feed-in Tariff docket monitored. All NELHA Board meetings were
attended either by Mayor's Executive Assistant or Energy Coordinator.
Hawaii County Energy Coordinator serves on the Board of HEPF and
participated in all meetings. Hawaii County has participated in the Energy
Metrics (how State is doing as renewable islands and state). These metrics will
indicate how we are doing as Counties and a State in achieving our stated goals.
Final Status Report on Program Objectives for FY 2010-11 9
RESEARCH & DEVELOPMENT
ENERGY
5. Maintain the County's Energy Emergency Preparedness Plans to be consistent with
those of the State of Hawai'i by June 2011.
100% of this objective has been met.
Participated in the State of Hawaii Energy Emergency Preparedness Plan. The
Energy Program has been updated and will continue to work with Civil Defense
to be prepared for each emergency.
6. Assist Hawaii County Civil Defense during energy emergencies and attend meetings
of the Governor's Energy Emergency Preparedness Advisory Council and the
Hawai'i State Energy Council by June 2011.
100% of the objective has been met.
All Hawaii State Energy Council meetings have been attended to date. As a
representative for Energy,was in communication with State DBEDT office
during the March tsunami experience.
7. Update the energy section of the Hawai'i County Building Code and attend meetings
related to the Community Development Planning process by June 2011.
100% of this objective has been met.
Full implementation of Model Energy Code occurred in October 2010 with
County Council passing the IECC 2006 codes. County Energy Program
continues to support Public Works on the next IECC 2009 code and other codes
to install Solar Hot Water heaters (SWH) more efficiently.
8. Monitor energy savings and maintenance contracts on retrofits under performance
contracts at the Hilo Public Safety Building and Kona Police Station by June 2011.
100% of the objective has been met.
Energy Performance contract has been reviewed and analysis performed on
annual savings. Cumulative savings on June 2011 report was $1.7 million.
Programs have been completed on the ten (10)year contract; will be reviewing
further Performance Contracts (no-cost) for our largest energy-use facilities.
Final Status Report on Program Objectives for FY 2010-11 10
RESEARCH & DEVELOPMENT
ENERGY
9. Coordinate with the Department of Public Works to have the West Hawai'i Civic
Center meet the silver level of Leadership in Energy Efficiency Design(LEED)
certification for sustainable building design by January 2011.
100% of this objective has been met.
Coordinated efforts to place a 250 kW Feed-in Tariff(FIT) Photovoltaic System
for West Hawaii Civic Center(WHCC). This will be the first FIT in County of
Hawaii. FIT allows County to be compensated for unused energy sent to the
electric grid. There is a possibility for Gold LEED certification of the WHCC.
10. Ensure all new County of Hawaii facilities are LEED certified and include the
installation of solar photovoltaic power where feasible by June 2011.
100% of this objective has been met.
Collaborated with Department of Public Works in analyzing County buildings
and determine priorities for Photovoltaic projects.
11. Complete the County of Hawai'i Energy Sustainability Plan and initiate its Update
implementation by June 2011.
50% of the 2007 sustainability plan has been implemented now proceeding to
update the plan for 2011.
12. Participate in the Rebuild America(RBA) Program; obtain technical assistance and
grants from the U.S. Department of Energy and to provide assistance to other
organizations and communities interested in energy efficiency by June 2011.
100% of this objective has been met.
Attended meetings in the RBA Program and presented County initiatives in
2011. With technical assistance from Department of Energy (National
Renewable Energy Lab),work continues on County fleet and Lalamilo Wind
Farm projects.
Final Status Report on Program Objectives for FY 2010-11 11
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
Capacity Building Program
1. To encourage collaborative governance for a sustainable local government operation:
a) Provide monthly technical assistance to the Mayor's Green Team.
100% of this objective has been met.
Facilitated eight (8) meetings and provided technical assistance as requested
to Mayor's Green Team members to finalize the internal (County)
sustainability planning process.
b) Publish County of Hawai'i Government Operation Carbon and Energy Footprint
Inventory based on Local Government Operation's Protocol by August 2010.
100% of this objective has been met.
The County of Hawaii Government Operation Greenhouse Gas Emissions
(GHG)Inventory was released in April 2011. This is the first municipal level
GHG inventory in the State of Hawaii. Report includes financial impact of
energy and resource use and its associated greenhouse gas emissions while
delivering County services for fiscal year 2007-2008.
c) Coordinate the development of energy, carbon, and cost reduction target, goals,
strategies, and indicators for the Mayor's Green Team by February 2011.
100% of this objective has been met.
The Vision 20/15 Green Government Action Plan was completed in June 2011.
The recommendations set a path to improve county resource use and reduce
pollution by 20 percent(20%) by 2015, identifies more than $34 million in
potential savings in ten (10)years (after return-on-investment) from energy
conservation and efficiency, renewable energy, and waste reduction
measures.
d) Facilitate the implementation of three (3) actions that improve local government's
economic, energy, and environmental performances by June 2011.
100% of this objective has been met.
Facilitated project identification, budget estimation, and return on
investment analysis for three (3) renewable energy projects and ten (10)
energy efficiency projects in partnership with the Energy Coordinator.
Drafted new internal policies related to buildings and facilities, office
operation, transportation and material purchasing.
Final Status Report on Program Objectives for FY 2010-11 12
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
Capacity Building Program
e) Conduct at least two (2)public workshops to share progress of the Mayor's Green
Team by June 2011.
100% of this objective has been met.
Presentation on the Mayor's Green Team initiative was conducted for the
Cost of Government Commission,the Water Board, the Energy Advisory
Commission and several workshops and conferences.
2. To strengthen community capacity for green workforce and industry development:
a) Publish and disseminate information from The Island of Hawai'i Green
Economy: Existing Green Sector Capacity Assessment by July 2010.
100% of this objective has been met.
The Island of Hawai'i Green Economy Report and its media release was
disseminated to the public in September 2010.
b) Organize two (2) community workshops related to the implementation of the
community development plans and the development of a greener economy by
June 2011.
100% of this objective has been met.
Provided funding support to implement several community workshops such
as North Kohala Eat Local Event, Summer Sustainability Training, and
TEDx Youth Forum to facilitate implementation of the community
development plans and promote a greener economy.
c) Build four(4)partnerships with local business and community organizations
through green jobs advisory team by June 2011.
100% of this objective has been met.
Fostered dozen partnerships with local businesses, state and community
organizations through the participation in the State Energy Partnership
Task Force Steering Committee, and the Green Job Grant Selection
Committee.
Final Status Report on Program Objectives for FY 2010-11 13
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
Capacity Building Program
d) Facilitate the development of a local community food system by funding at least
two (2) food security projects by June 2011.
100% of this objective has been met.
Funded four(4) projects to improve the local food economy: value added
food processing,value added farm operation,Mala'ai community garden and
regional eat local campaign.
e) Facilitate the development of a local green collar workforce by funding at least
two (2) green economy projects by June 2011.
100% of this objective has been met.
Funded two (2) green economy projects related to the development of local
skilled workforce.
3. To implement recommendations from Ho'owaiwai: 'Ohana Economics:
a) Develop and implement two (2)policies that increase family and community
wealth by June 2011.
100% of this objective has been met.
Through the Cities for Financial Empowerment Coalition and the recently
formed Ho'owaiwai Network Hawai i Island, assisted with development of the
following reports that affect policies:
• CFED Report, "Building Economic Security in America's Cities
(New Municipal Strategies for Asset Building and Financial Empowerment)
• Ho'owaiwai Hawai'i Island, Building Genuine Wealth Policy Report
• CFED Assets and Opportunities Municipal Profile: County of Hawai'i
Developed and implemented social policies to increase access to safe and
affordable financial services and products (i.e. children's savings and youth
individual development accounts (IDA), and Earned Income Tax Credit (EITC),
etc.)
Final Status Report on Program Objectives for FY 2010-11 14
RESEARCH & DEVELOPMENT
& � HAWAII COUNTY RESOURCE OURCE CENTER
Capacity Building Program
b) Develop and implement two (2)projects that increase family and community
wealth by June 2011.
100% of this objective has been met.
Provided funding to four(4) financial education and outreach projects and a
Statewide Asset Building Symposium in Kailua-Kona. Over 1,000 children,
youth, and families benefited from these projects.
• Implemented the Children's Savings Pilot Project, in partnership
with 11 schools and 5 credit unions. 500 children participated and
saved over$37,000.
c) Assist in development of a social marketing strategy that reduces household
energy, food, and housing and transportation expense by June 2011.
100% of this objective has been met.
• Participants at Statewide Asset Building Symposium in December
2010 learned strategies to reduce household energy, food, housing
and transportation expenses.
• www.assetshawaii.org was launched to provide a platform for the
Hawaii Island and Statewide Ho'owaiwai Networks to share ideas
and resources and utilize social networking mechanisms such as
blog, Twitter and Facebook.
• www.resourcematch.org is an on-line screening and referral
software application. This is used by organizations and individuals
to find asset building opportunities, services and programs.
Final Status Report on Program Objectives for FY 2010-11 15
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
Capacity Building Program
d) Build four(4)partnerships with local asset building organizations to encourage
culture of saving by June 2011.
100% of this objective has been met.
• Partnered with five (5) credit unions and eleven (11) elementary
schools to implement the Children's Savings Pilot project.
• Developed and continue support of the Ho'owaiwai Network
Hawaii Island. Over 100 nonprofit organizations, community
groups and individuals help build strong,financial secure youth,
families and communities. Three (3) network gatherings were
convened in Kona,Waimea and Hilo.
• Three (3) Financial Empowerment Days were held in Kohala, Kona
and Hilo. Over forty (40) service providers volunteered to serve
almost 100 families on Hawai'i Island on issues such as Credit
Counseling and Foreclosure Prevention.
Final Status Report on Program Objectives for FY 2010-11 16
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
Information Resource Program
1. Collect statistical information for the County of Hawaii Data Book by June 2011.
20% of this objective has been met.
The County of Hawaii Data Book contains a collection of statistics on social and
economic conditions of Hawaii County.
2. Compile monthly economic data(showing previous year comparisons) and distribute
the County of Hawai'i Statistics to a minimum of fifty(50) individuals; provide data
via County of Hawai'i's web site: http://co.hawaii.hi.us/info/stats.html
100% of this objective has been met.
The County of Hawaii Statistics provides a look at some of the county's leading
economic indicators used to determine business cycles and forecasting. Monthly
economic data is distributed to individuals and/or organizations and is available
online (2000 -2010 accessible online).
3. Organize the R&D Library.
0% of this objective has been met.
Location of the R&D Library has not yet been determined. Also, responsible for
hundreds of additional resources received from other County departments.
4. Fulfill research and informational needs of the County through the acquisition and
maintenance of relevant research materials.
100% of this objective has been met.
Acquired and maintained research and resource collection to support promotion
of economic development of Hawai'i Island.
5. Collaborate with key partners in the business community and provide statistical
information to assist in the improvement of their performance goals by June 2011.
100% of this objective has been met.
Provided information and services to business community as requested.
Final Status Report on Program Objectives for FY 2010-11 17
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
Information Resource Program
6. Design and develop an R&D Newsletter featuring individual program highlights to
support the promotion of economic development in Hawai'i County by June 2011.
100% of this objective has been met.
Designed and launched Ha'ilono (Bringing of News) designed to keep our island
community informed about our local industries. Two (2) issues published and
includes a calendar of various community events and our most current County of
Hawaii Statistics.
7. Maintain an index of articles of interest to, and in support of departmental programs,
and generate an annual subject index titled: NewsFile of articles affecting Hawaii
County by June 2011.
45% of this objective has been met.
Indexed articles of four(4) local newspapers:Hawai'i Tribune Herald,Honolulu
Star Advertiser, West Hawaii Today and Pacific Business News. Currently
finalizing NewsFile 2009 for printing.
8. Maintain the Online Library Application(OLA) database by classifying and
cataloging library materials. Continue to work with Department of Data Systems to
eliminate new software bugs (due to conversion of the library system) by June 2011.
0% of this objective has been met.
The Online Library Application (OLA) is an online library catalog that
centralizes the holdings of thirteen (13) county departmental collections. This
objective will not be met as the R&D Library has not been relocated.
9. Provide research assistance to fulfill the data requirements of grant proposals.
100% of this objective has been met.
Provided statistics needed to support grant applicants with their proposal
applications.
10. Respond to requests for statistical, reference and program information daily and on
demand.
100% of this objective has been met.
Provided assistance and access to information sources as requested.
Final Status Report on Program Objectives for FY 2010-11 18
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
Information Resource Program
11. Review,update and publish brochure: "A-Glimpse-At Hawai'i Island" and provide
accessibility via County of Hawai'i's web site by June 2011.
50% of this objective has been met.
The A-Glimpse-At Hawaii Island brochure provides an overview of local,
physical, social, cultural and economic conditions of Hawaii Island. Brochure
published but online accessibility is not yet established.
Final Status Report on Program Objectives for FY 2010-11 19
RESEARCH & DEVELOPMENT
FILM
1. Market and promote Hawai'i Island internationally as a desirable and cost effective
location for filming using Big Island Film Office web site, trade advertising, attend
trade shows, etc.
100% of this objective has been met.
• Added use of ListBox and Zen Photo. Started newsletter of film
activities on island that is accessible to the web site data base.
Promotional ad created and mailed to a large database of producers
and production companies----approx. 250 in all.
• Trade ads were created and placed in Hawaii Film and Video
Magazine,P3, and Creative Handbook. With the latter, the ad was
placed in their online "Industry News" page and also on their
Facebook and Twitter pages.
• A photo of Waipi o Valley was selected and formatted for the cover of
the 2011 Hawaii Film and Video Media Index.
• The Film Office participated in the annual AFCI Locations Expo trade
show in Los Angeles. Also participated in a large conference of feature
film and television producers; a great opportunity to market and
promote the Big Island to key filmmakers and locations people.
2. Collaborate with the Film Offices of the Hawaiian Islands (FOHI), the Hawaii Film
and Entertainment Board (HFEB), the Hawaii International Film Association
(HIFA), the Association of Film Commissioners International (AFCI), Hawai'i Island
Chambers of Commerce, etc. to assist in efforts to expand infrastructure for film
production
100% of this objective has been met.
• Worked with organizations to identify land for potential development
of motion picture sound stage. More discussions to take place with
possible County land use at Kamakoa or Kamehameha Schools.
• The Film Office participated in various activities to inform production
community about pending legislation which would affect the Act 88
production incentive program.
3. Facilitate efforts to develop and train a film production workforce.
100% of this objective has been met.
Continue intern program with a student in the Digital Media Arts Program at
HCC. Participated in organizing a martial arts training workshop for film;
presented at the Chinese Film Festival.
Final Status Report on Program Objectives for FY 2010-11 20
RESEARCH & DEVELOPMENT
FILM
4. Plan/coordinate/assist in the following activities by June 2011:
100% of this objective has been met
a) Provide support services to approximately 100 productions.
There was variety of production activity during this time frame such as a
large and popular reality show from South Korean television.
b) Four(4) scouting tours or high level meetings regarding locations.
Scouting tours were completed including the cattle ranch, Monaha'a Ranch,
Anna Ranch in Waimea, and of the lava viewing area out at Kalapana.
c) Transfer host and maintenance of the Big Island Film Office web site.
Web design and marketing enhancements are now part of the service
agreement.
d) Four(4) class presentations to high school and/or colleges with film or digital
media programs.
Class presentations made to the Digital Media Arts classes at HCC.
e) Two (2) workshops or presentations for skills development, educational
development, or relationship building for the exchange of information and/or
knowledge about current business practices or production.
Production executives of Hawaii Five-0 hosted a Q&A session, filmmakers
conducted discussion panels as part of the Big Island Film Festival.
f) Four(4) film festivals, conferences, or trade shows to promote our own local
production capabilities, provide network opportunities for filmmakers, attract
more filmmaking to the county and to give a voice to our diverse cultural
communities.
Sponsored four(4) film festivals in this time-frame such as the 6th Annual
Big Island Film Festival and the Makana Film Series at the Kahilu Theatre.
5. Apply for a grant to provide training and education for workforce development in
filmmaking by June 2011.
100% of this objective has been met.
A grant application was submitted to The Academy of Motion Picture Arts
and Sciences to develop a series of visiting artists' production workshops. (Grant
not awarded to Film office.)
Final Status Report on Program Objectives for FY 2010-11 21
22
HIGHWAY FUND
PUBLIC WORKS
TRAFFIC DIVISION
Existing Maintenance
Signals & Streetlights
1. Maintain 5% or less signal light failure rate. Performance measurement:
actual against 5% goal.
Actual performance: 0.09% failure rate or 99.91% operational.
2. Improve upon street light failure rate of 30%. Performance measurement:
actual against 30% goal.
Actual performance: 7.22% failure rate on reported street lights or
92.78% operational.
Traffic Signs & Markings
1. Restripe 140 miles per year(total of 960 miles over 7 years). Performance
measurement: actual against 140 mile goal.
Actual performance: 78.7 miles. Goal met over a 6 month period.
Improvements
Signals & Streetlights
1. Connect 15 signals per year to Traffic Command Center. Performance
measurement: actual against 15 signal installs per year.
Actual performance: 10 signals. Goal met over a 6 month period.
2. Convert 1,000 LPS units per year with LED lightings (total of 9600
lights). Performance measurement: actual against 1,000 unit goal.
Actual performance: 16 LPS units. Goal was not met over a 6 month
period due to Contract Award date of January 2012. Plan to
complete by year end.
3. Upgrade 5 crosswalks per year. Performance measurement: actual against
5 crosswalks per year goal.
Actual performance: 0 crosswalks. Goal was not met over a 6 month
period due to LED's not yet available.
Six Month Progress Report on Program Objectives for FY 2011-12 1
PUBLIC WORKS
TRAFFIC DIVISION
Safety
1. Investigate and process complaints and requests within 30 calendar days.
o %processed=<30 days
Actual performance: 54%
o > 30 days=<60 days
Actual performance: 15%
o > 60days= <90 days
Actual performance: 10%
o > 90 days
Actual performance: 21%
o Unprocessed
Actual performance: 7 complaints and requests unprocessed or
13% of Total received: 55 complaints, Total processed: 48.
Six Month Progress Report on Program Objectives for FY 2011-12 2
PUBLIC WORKS
HIGHWAY MAINTENANCE DIVISION
1. Continue the island-wide in-house resurfacing program and resurface a total of 35
miles.
For July to December 2011,we resurfaced 13.31 miles* of various County roads:
South Hilo 3.10 miles
North Hi1o/Hamakua 1.00 mile
North/South Kohala 3.50 miles
North/South Kona 1.81 miles
Ka`n 0.00 mile
Puna 3.90 miles
*Includes Roads In Limbo and shoulder improvements
2. Evaluate the grass cutting operation and maintain the standard of six miles (12 total) per
operator/equipment per workday and the goal of a five-week cycle per district.
For July to December 2011, our grass cutting cycles were completed as follows:
South Hilo 3 to 6 weeks
North Hilo/Hamakua 3 to 6 weeks
North/South Kohala 1 to 4 weeks
North/South Kona 3 to 6 weeks
Ka`u 5 to 6 weeks
Puna 2 to 6 weeks
Six Month Progress Report on Program Objectives for FY 2011-12 3
PUBLIC WORKS
TRAFFIC DIVISION
Traffic Safety
1. Revise/amend schedules for Chapter 24, Vehicles and Traffic, of the Hawai'i County
Code within 180 calendar days 85% of the time, if temporary authority is invoked.
Actual performance: 25 out of 25, or 100%. As an additional note,3 of those
amendments were under temporary authority.
2. Investigate and resolve complaints and requests for new traffic control devices,
including appropriate traffic studies within 30 calendar days 90% of the time.
Actual performance: 51 out of 116, or 44%. This was due to the complexity of
many of the requests, and the thorough investigations and engineering studies
required. Travel time to the requests in the West Hawaii districts also had a
significant impact on our ability to complete the investigations within the target
window.
3. Review construction plans, traffic studies, change of zones, variances, etc., within 14
calendar days 85% of the time.
Actual performance: 23 out of 39, or 59%. This was due in part by a change in
the way this statistic is reported. In previous reports,we had reported only the
performance of the Safety Section; here we are reporting the overall
performance by the Division. Although responding to plan review requests is a
high priority, it is one of the many important responsibilities that we have. This
goal was not met partly because of other commitments or deadlines that
required more immediate attention. We continue to strive to balance our
workload to address all aspects of our job.
4. Conduct construction inspections within 14 calendar days 90%of the time.
Actual performance: 22 out of 23, or 96%.
5. Investigate and resolve requests for Smart Signs and Speed Humps within 180
calendar days 85% of the time.
Actual performance: 1 out of 8, or 13%. This goal was not met primarily
because of the time required to finish some parts of the application and
installation process. The time needed by the requestor to complete the petition
process was dependent on the requestor's schedule and resources. The
installation of the humps is a multi-divisional effort involving the Highways
Maintenance and Traffic Divisions; each division's schedules and priorities have
a direct impact on the final installation date.
Final Status Report on Program Objectives for FY 2010-11 1
PUBLIC WORKS
TRAFFIC DIVISION
6. Establish and promote traffic-related public awareness, education, and safety.
The traffic website continues to provide a steady stream of information and
alerts motorists island-wide of road construction to minimize inconveniences,
offers residents electronic forms to request speed humps, provides online fill able
forms for repairs to damaged streetlights, signals, and provides education
material on traffic safety tips.
Several radio public service announcements have been broadcast reinforcing six
traffic safety messages.
Traffic safety messages were distributed to children ages 3-8 via stickers and
bookmarks,teaching the importance of traffic safety.
The popular reflective Trick or Treat Halloween bag imprinted with traffic
safety tips were distributed to public and private elementary school children.
Traffic Signals & Streetlights
1. Repair defective streetlights when reported (N. & S. Hilo, Puna, and N. & S. Kona)
within 5 calendar days 90% of the time.
Actual performance: 1169 out of 1306, or 90%.
2. Repair defective streetlights when reported (Ka`u,N. & S. Kohala, and Hamakua)
within 10 calendar days 97% of the time.
Actual performance: 360 out of 371, or 97%.
3. Investigate and resolve traffic signal complaints within 5 calendar days 99% of the
time.
Actual performance: 375 out of 379, or 99%.
4. Assist Traffic Calming Program by installing devices, i.e. Smart Signs, within 90
calendar days 85% of the time.
Actual performance: 0 out of 3, or 0%. This goal was not met due to a reduction
in staff and vacant positions.
Final Status Report on Program Objectives for FY 2010-11 2
PUBLIC WORKS
TRAFFIC DIVISION
Traffic Signs & Markings
1. Complete work orders for new traffic control devices within 90 calendar days 85%of the
time.
Actual performance: 151 out of 154, or 98%
2. Complete maintenance work orders within 90 calendar days 85% of the time.
Actual performance: 514 out of 544, or 94%
3. Complete fabrication of new traffic control signs within 30 calendar days 85% of the time.
Actual performance: 99 out of 103, or 96%
4. Stripe or restripe 125 miles of traffic pavement markings.
Actual performance: 109.7 miles out of 125 miles, or 88%. This goal was not
met due to thermo-plastic material shortage in the beginning months of fiscal
year and due to staff being split into various crews for paint, sign,fabrication
and maintenance work orders.
5. Install 4,000 new or replacement raised pavement markers.
Actual performance: 16,476 out of 4,000, or 412% raised pavement markers
were installed. Exceeding this goal was the result of additional requests for
markings maintenance on Kaloko Mauka, Leilani Ave., Saddle Rd., Moho Rd.,
Waikoloa Rd.,Ali'i Dr., Royal Poinciana Dr., Kilauea Ave.,Hai Hai St., and
Waianuenue St.
6. Assist Traffic Calming Program by installing Speed Humps and related accessories such
as signage and striping within 90 calendar days 85% of the time.
Actual performance: 1 out of 8, or 13%. This goal was not met due to a
reduction in staff and vacant positions. Also, the time needed by the requestor to
complete the petition process was dependent on the requestor's schedule and
resources.
Final Status Report on Program Objectives for FY 2010-11 3
PUBLIC WORKS
HIGHWAY MAINTENANCE DIVISION
1. Continue the island-wide in-house resurfacing program and resurface a total of 35
miles.
From July 2010 to June 2011,we resurfaced 17.91 miles of County roads,
including roads-in-limbo, as follows:
South Hilo 4.10 miles
North Hilo/Hamakua 2.70 miles
North/South Kohala 3.70 miles
North/South Kona 0.60 miles
Ka`u 1.11 miles
Puna 5.70 miles
2. Evaluate the grass cutting operation and maintain the standard of six miles (12 total)per
operator/equipment per workday and the goal of a five-week cycle per district.
From July 2010 to June 2011, our grass cutting cycles were completed as follows:
South Hilo 3 to 6 weeks
North Hilo/Hamakua 6 weeks
North/South Kohala 1 to 4 weeks
North/South Kona 6 weeks
Ka`n 5 to 6 weeks
Puna 2 to 6 weeks
Final Status Report on Program Objectives for FY 2010-11 4
23
SEWER FUND
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
ADMINISTRATION
1. Complete the construction of the Honoka'a Large Capacity Cesspool Replacement—
Phase 2 project to upgrade the existing Honoka'a Wastewater Treatment Plant.
Work is progressing and it is currently anticipated that critical portions of the
upgrade work will be completed in late February or early March 2012 which
would allow property owners to connect to the sewer system.
2. Complete the design of a new Wastewater Sewer Collection/Treatment/and Disposal
system to replace the existing system and close existing County-owned Large
Capacity Cesspools in Na'alehu.
Design of the collection system is proceeding with design work for the Treatment
and Disposal System pending resolution of possible archaeological issues with
the land intended for the treatment facility.
3. Initiate design of a new Wastewater Sewer Collection/Treatment/and Disposal system
to replace the existing system and close existing County-owned Large Capacity
Cesspools in Pahala.
Design will be initiated pending completion of preliminary studies
(archaeological, geological, flora/fauna) studies of a potential site for the
treatment and disposal system.
4. Complete construction of the North Kona Sewer and Effluent Reuse Project, Phase I
in conjunction with the State of Hawai'i Department of Transportation's Queen
Ka'ahumanu Highway Widening Project—Phase 2.
This design-build project is progressing under the State Department of
Transportation.
5. Begin construction of the Kealakehe Wastewater Treatment Plant Aeration Upgrade
and Sludge Removal project to restore treatment capacity at the plant.
Design work is at approximately 75 percent of completion and continuing.
6. Begin construction for the rehabilitation of the Kalanianaole Avenue Gravity Sewer
Interceptor from Keaa St. to Pua Avenue.
It is currently anticipated that the project will be bid in late February or early
March 2012.
Six Month Progress Report on Program Objectives for FY 2011-12 1
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
ADMINISTRATION
7. Continue to ensure plant operators receive adequate training and refreshers to be able
to renew their operator certification licenses and to further their learning as they
pursue career advancement within the organization.
Training opportunities continue to be provided.
8. Participate in providing input on operator training classes overseen by the continuing
Statewide Operator Training Center (SWOTC).
Training for operators is currently being performed by the University of
Hawaii College of Engineering in accordance with a Memorandum of
Understanding with the State of Hawaii Department of Health and the
University of Hawaii in lieu of training being provided directly by the SWOTC.
9. Continue with developing the Asset Management System(AMS)program as well as
implementing procedures established within the system
WWD continues to progress with establishment of the Asset Management
System. Currently use of an updated inventory, preventive maintenance,
purchasing, and work order systems are in the process of being implemented.
Six Month Progress Report on Program Objectives for FY 2011-12 2
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
OPERATIONS
1. Ensure plant operators receive adequate training and refreshers to be able to renew
their operator certification licenses and to further their learning as they pursue career
advancement within the organization.
Training opportunities continue to be provided.
2. Train operations personnel to recognize and utilize the different aspects of the asset
management system that is under the lead of the WWD Administration. The intent is
to increase efficiency by using a continuous improvement process.
As indicated under Administration, elements of the Asset Management System
are in the process of being implemented.
3. Strive for acceptable ratings from Department of Health during inspections of the
wastewater treatment facilities by exercising proper plant process control, health and
safety procedures and laboratory quality control.
The Kealakehe WWTP received a Conditional Acceptance rating for an
inspection conducted in December 2011 and the WWD is currently in the
process of addressing the report.
A Compliance Evaluation Inspection was performed at the Hilo WWTP by a
contractor for the EPA in 2011 but a report has not yet been issued.
4. Continue to implement an inflow and infiltration(I/I) program for the Hilo Sewer
System in order to reduce influent flow to the Hilo Wastewater Treatment Plant.
I/I efforts (chemical grouting of Kalaniana'ole Avenue, installation of repair
sleeves on Wailoa Interceptor, and other miscellaneous repairs) have resulted in
a reduction of flow of approximately 400-500,000 gallons per day.
5. Continue to implement an inflow and infiltration(I/I) program for the Kona Sewer
System in order to reduce chloride concentrations as the WWD Administration
continues to establish an effluent reuse program in Kona.
Rehabilitation efforts to the Project 19 Sewage Pump Station were completed in
2011 which addressed deterioration of the wet well as well as leaks into the
system.
Work to eliminate a section of main on Ali'i Drive which is leaking is currently
scheduled for February 2012.
Six Month Progress Report on Program Objectives for FY 2011-12 3
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
OPERATIONS
6. Initiate planning, design and/or construction of two (2) Replacement Reserve
Account projects:
a. Begin repairs underneath the Hilo Wastewater Treatment Plan Ocean Discharge
Outfall pipe to rectify undermining effects that were identified along the pipe
alignment during the underwater inspection.
Design work to include re-inspection of the outfall to address existing
deficiencies is currently in progress with bid documents to accomplish
repairs expected to be issued in the first or second quarter of 2012.
b. Renovate the Wailoa Sewage Pump Station to included replacing aged process
equipment.
Design work on the project is expected to start in mid-2012.
7. Install autodialers at Hilo Wastewater Treatment Plant, Kula'imano WWTP,
Papa'ikou WWTP and Sewage Pump stations to improve alarm system monitoring.
The required equipment is expected to be procured in the third quarter of the
fiscal year.
Six Month Progress Report on Program Objectives for FY 2011-12 4
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
ADMINISTRATION
1. Complete the Honoka'a Large Capacity Cesspool Replacement—Phase 1 work
resulting in closure of five (5) County-owned Large Capacity Cesspools in
accordance with EPA Consent and Final Order(CAFO UIC AO-2005-0014).
Construction for the installation of a new sewer collection system and closure of
Large Capacity Cesspools began in January 2010 and was completed in August
2010. All seven (7) County-owned Large Capacity Cesspools were closed before
the EPA CAFO deadline. The new sewer collection system installed in Mamane
Street serves the County and State facilities, the County Swimming Pool and the
County Park. Upon completion of Phase 2 of this project, the Honoka'a School,
State Elderly Housing Facility and the Mamane Street Businesses and sewer
accessible residences will also be served by the sewer collection system.
2. Complete the Honoka'a Large Capacity Cesspool Replacement—Phase 2 work
resulting in upgrading of the existing Honoka'a Wastewater Treatment Plant currently
owned by the State of Hawaii in order to accommodate projected increased sewer
flows from State and private businesses in the Honoka'a town area.
The project is currently in construction and began in April 2011 with completion
by May 2012. The Wastewater Division (WWD)was able to get approval from
the Department of Health (DOH) to allow the Honokaa School to connect prior
to completion of the upgrade in order to assist the State agency with closure of
their CAFO. It is currently anticipated that the State Elderly Housing Facility,
Businesses and sewer accessible residences will be able to connect to the new
sewer collection system in February 2012 once critical upgrades at the facility
have been completed.
3. Complete the Queen Lili'uokalani Village Subdivision Large Capacity Cesspool
Replacement project resulting in the closure of thirty-three (33) County-owned Large
Capacity Cesspools in accordance with EPA Consent and Final Order(CAFO UIC
AO-2005-0014).
Construction for the replacement of the existing gang cesspool system,
installation of a new offsite sewer collection main, closure of Large Capacity
Cesspools, and connection to the existing County (Kona) sewer system began in
February 2010 and was completed in July 2010. Thirty-eight(38) Large
Capacity Cesspools (originally thought to be 18)were closed less than two
months after the EPA CAFO deadline. The replacement sewer collection system
takes the place of a substandard system within the Subdivision and a majority of
private properties received new sewer laterals in order to use the replacement
system.
Final Status Report on Program Objectives for FY 2010-11 1
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
ADMINISTRATION
4. Connect the Queen Lili'uokalani Village Subdivision to the Kona Sewer System.
Connection to the Kona Sewer System was made possible via a new offsite sewer
collection main temporarily crossing State-owned land. Connection to the Kona
Sewer System began at the lower end of the Subdivision in April 2010 and
proceeded upward until all homes were connected in July 2010 when the last
Large Capacity Cesspool was closed.
5. Complete design of a new Wastewater Sewer Collection/Treatment/and Disposal
system for Na'alehu in accordance with an agreement with C. Brewer Corporation.
Design efforts continue for a new sewer collection system within County Right-
of-Way. The County is currently in the process of acquiring property from a
private entity as well as the State for construction of a Wastewater Treatment
and Disposal system.
6. Initiate design of a new Wastewater Sewer Collection/Treatment/and Disposal system
for Pahala in accordance with an agreement with C. Brewer Corporation.
The design phase will begin as soon as land for the treatment/disposal system has
been identified. The land donated by C. Brewer to accommodate a wastewater
system is situated within 1,000' of a potable water well. The State Department of
Health, Safe Drinking Water Branch prohibits installation of a wastewater
system within this radius. C. Brewer needed to complete the installation of new
sewer laterals and/or grinder pump systems within applicable private properties
in Pahala. This was done in July 2010.
7. Begin construction of the North Kona Sewer and Effluent Reuse infrastructure in
conjunction with the State of Hawai'i Department of Transportation's Queen
Ka'ahumanu Highway Widening Project—Phase 2.
This is a Design-Build Project under contract by the State. The selected Design-
Build team began the project prior to July 2010 and currently continues to work
on the preliminary engineering report and the design.
Final Status Report on Program Objectives for FY 2010-11 2
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
ADMINISTRATION
8. Begin construction of the Kealakehe Wastewater Treatment Plant Aeration Upgrade
and Sludge Removal project to restore treatment capacity at the plant.
The design phase is in progress and it is currently anticipated that the project
will be sent out for bid in March 2012.
9. Complete rehabilitation of the Kalanianaole Avenue Interceptor from Keaa St. to Pua
Avenue.
The WWD obtained Clean Water State Revolving Fund (CWSRF) monies for
the project and it is currently anticipated that the project will be bid out in
January 2012 with construction scheduled to begin in April 2012.
10. Ensure plant operators receive adequate training and refreshers to further their
learning as they pursue career advancement within the organization in consideration
of the dissolution of the Statewide Operator Training Center (SWOTC)previously
run by the State of Hawai'i Department of Health.
The continued operation of the SWOTC was taken over by a UH-Manoa Faculty
in September 2010. Operator training courses are being scheduled and such
information is being relayed to the WWD Chief.
11. Continue with developing the Asset Management System as well as implementing
procedures established within the system.
The Preventive Maintenance, and Inventory databases for the Asset
Management system is currently in place and the Work Order system is also
being implemented.
Final Status Report on Program Objectives for FY 2010-11 3
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
OPERATIONS
1) Establish and maintain sewer and plant maintenance management program to
supplement the asset management program which is under the lead of the WWD
Administration.
The computerized maintenance management system (CMMS) program is in use.
See Item 11 of the WWD Administration Program Objectives for additional
update information.
2) Strive for acceptable ratings from Department of Health during inspections of the
wastewater treatment facilities by exercising proper plant process control, health and
safety procedures and laboratory quality control.
An Operation and Maintenance Inspection of the Kapehu WWTP was
performed by the Department of Health on June 29,2011 and a Compliance
Evaluation Inspection was performed on the Hilo Wastewater Treatment Plant
by the Environmental Protection Agency's contractor on September 21,2011.
The WWD has not received copies of either inspection to date.
3) Accelerate inflow and infiltration(I/I) program for the Hilo Sewer System with a
target reduction of influent flow to the Hilo Wastewater Treatment Plant of 400,000
gallons per day(0.4 MGD).
Installation of 42-inch Link Sleeve Grouting sleeves on a portion of the Wailoa
Interceptor and grouting of collection system lines on Kalanianaole Ave. has
resulted in a decrease of approximately 500,000 gpd to the Hilo WWTP.
Current flows are approximately 2.3 MGD as compared to previous average
flows of 2.8 MGD.
The WWD notes that average flows to the HWWTP in 1996 was approximately
4 MGD and as such, the reduction to date represents a reduction of
approximately 43% of the original flow to the WWTP.
Final Status Report on Program Objectives for FY 2010-11 4
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
OPERATIONS
4) Accelerate inflow and infiltration(I/I) program for the Kona Sewer System to reduce
chloride concentrations to less than 800 ppm in preparation of establishment of an
effluent reuse system in Kona.
The WWD is planning to issue a construction project for repair work on Palani
Road in the vicinity of the King Kamehameha Hotel to address I/I in the area. It
is currently anticipated that the project will be bid out in November 2011.
5) Initiate planning, design and/or construction of three (3) Replacement Reserve
Account projects:
a. Complete inspection of the Hilo Wastewater Treatment Plan Ocean Outfall in
accordance with the facility's National Pollutant Discharge Elimination System
(NPDES)permit requirements.
Inspection of the Hilo WWTP Ocean Outfall was completed in December
2010.
b. Replace the existing sludge dewatering system at the Papa'ikou Wastewater
Treatment Plant with a portable system which will serve as a backup means of
sludge dewatering for the Kulaimano Wastewater Treatment Plant.
The WWD has obtained CWSRF monies for construction of this project and
the design is being done in house. It is currently anticipated that design will
be complete by December 2012.
c. Repairs to the Project 19 Sewage Pump Station Wet Well was completed in
August 2011. Design for the project was done in-house by the new WWD
Civil Engineer resulting in significant cost savings to the WWD.
6) Install auto dialers at Hilo Wastewater Treatment Plant, Kulaimano WWTP, Papaikou
WWTP and Sewage Pump stations to improve alarm system monitoring.
Auto dialers are being procured and installation will be accomplished by June
2012.
Final Status Report on Program Objectives for FY 2010-11 5
24
CEMETERY FUND
PARKS & RECREATION
CEMETERY FUND
1. Conduct maintenance and repair activities.
Maintenance and repair activities have been conducted daily.
Six Month Progress Report on Program Objectives for FY 2011-12 1
PARKS & RECREATION
CEMETERY FUND
1. Conduct maintenance and repair activities.
Maintenance and repair activities have been conducted daily.
Final Status Report on Program Objectives for FY 2010-11 1
25
BIKEWAY FUND
PARKS & RECREATION
BIKEWAY FUND
1. Conduct one recreational bike activity in each of 5 recreational districts by
June 30, 2012.
Objective not being achieved. As of 12/31/11 one activity was conducted at Yano
Hall—Off Road Bike to Pinetrees (September 16,2011)
Six Month Progress Report on Program Objectives for FY 2011-12 1
PARKS & RECREATION
,« ,,. ,.. ,a . . .M«v,..� ,... . ........F.R .
BIKEWAY FUND
1. Conduct one recreational bike activity in each of 5 recreational districts by
June 30, 2011.
Objective not achieved.
Activities were planned in two Districts,Puna/Kau and West Hawaii.
• Yano Hall—Off Road Bike @ OTEC (July 21,2010)
• Hawaiian Beaches Park—Biking for Fitness Program (August 16-
September 29,2010)
• Yano Hall—Bike Off Road to Pine Trees (November 12,2010)
• Volcano Cooper Center—Bicycle Safety Program for Children Grades
2nd _6th. (May 21,2011)
Final Status Report on Program Objectives for FY 2010-11 1
26
BEAUTIFICATION FUND
PUBLIC WORKS
BEAUTIFICATION FUND
1. Continue to initiate two roadside planting projects every year.
Objective is being achieved. One beautification project has been identified at
Reed's Bay Beach Park.
2. Continue to plant or replant a minimum of 10 trees each year.
Objective is being achieved. A Reed's Bay Beach Park roadside beautification
project has been identified and at least 10 trees will be planted as part of the
work.
3. Enhance and continue the existing Litter Pick-up along County Roads Program with
the Highways Division of the Department of Public Works.
Contracted for trash cans/bins in Pahoa Village and on Puako Beach Drive.
Highways Division continued trash services for downtown Hilo and Kailua-Kona
receptacles.
Six Month Progress Report on Program Objectives for FY 2011-12 1
PUBLIC WORKS
BEAUTIFICATION FUND
1. Continue to initiate two roadside planting projects every year.
Objective achieved. One beautification project has been identified at Hawaiian
Beaches and one at Reed's Bay Beach Park.
2. Continue to plant or replant a minimum of 10 trees each year.
Objective not achieved. 8 trees have been planted at Hawaiian Beaches roadside
beautification project.
3. Enhance and continue the existing Litter Pick-up along County Roads Program with
the Highways Division of the Department of Public Works.
Contracted for trash cans/bins in Pahoa Village and on Puako Beach Drive.
Highways Division continued trash services for downtown Hilo and Kailua-Kona
receptacles.
Final Status Report on Program Objectives for FY 2010-11 1
27
VEHICLE DISPOSAL FUND
ENVIRONMENTAL MANAGEMENT
VEHICLE DISPOSAL FUND
1. Coordinate removal from public access roadways those vehicles classified as
abandoned/derelict.
Received 443 vehicle incident reports forwarded from the County Police
Department, of which 197 vehicles could not be found at reported locations. A
total of 246 vehicles were towed to County Salvage Facilities. 176 vehicles were
removed from West Hawaii to the Kealakehe/Kailua Salvage Facility, and 70
vehicles were removed from East Hawaii to the Hilo Salvage Facility.
2. Process and recycle all derelict/abandoned vehicles in compliance with Department of
Health requirements.
No reports of any violations.
3. Monitor salvage facility operations contract for the processing and shipment of scrap
metal.
Scrap metal contractor removed a total of 14,647 tons for the first half of fiscal
year 2011-12. Staff verifies invoices via weight tickets and shipping documents
and tracks scrap metal commodities through a permit log from our vendor.
4. Coordinate the removal, recycling and/or re-use or disposal of used tires for
beneficial use.
The AV program looked at various ways in which to incorporate provisions into
contracts for the processing of tires for a more beneficial on island usage.
The program continues to work with the vendor in the removal of tires. The
Solid Waste Division is coordinating efforts to remove illegally dumped tires
received at our landfills and transfer stations and transport them to our
vendor's tire processing facility. These tires are processed in addition to those
that come from the County scrap metal facilities.
The vendor processed tires which are either shipped off-island or used to create
tire blocks. Department of Health has issued a permit for the tire block project.
Tires were baled, put in molds and encased with concrete, creating large
modular cement blocks with a lava rock motif. These are undergoing
engineering tests and currently are being used at the facility for retaining walls
and a perimeter wall.
Six Month Progress Report on Program Objectives for FY 2011-12 1
ENVIRONMENTAL MANAGEMENT
VEHICLE DISPOSAL FUND
1. Coordinate removal from public access roadways those vehicles classified as
abandoned/derelict.
Received 1,007 vehicle incident reports forwarded from the County Police
Department, of which 278 vehicles could not be found at reported locations. A
total of 729 vehicles were towed to County Salvage Facilities. 424 vehicles were
removed from West Hawaii to the Kealakehe/Kailua Salvage Facility, and 305
vehicles were removed from East Hawaii to the Hilo Salvage Facility for the
period July 2010—June 2011.
2. Process and recycle all derelict/abandoned vehicles in compliance with Department of
Health requirements.
No reports of any violations.
3. Monitor salvage facility operations contract for the processing and shipment of scrap
metal.
Scrap metal contractor removed a total of 23,628 tons for the fiscal year 2010-11.
Staff verifies invoices via weight tickets and shipping documents and tracks
scrap metal commodities through a permit log from our vendor.
4. Coordinate the removal, recycling and/or re-use or disposal of used tires for
beneficial use.
We continue to work with our vendor in the removal of tires. The Solid Waste
Division is coordinating efforts to remove illegally dumped tires received at our
landfills and transfer stations and transport them to our vendor's tire processing
facility. These tires are processed in addition to those that come from the
County scrap metal facilities.
The vendor is currently processing tires to ship off-island or to create tire blocks.
Department of Health has issued a permit for the tire block project. Tires are
baled, put in molds and encased with concrete, creating large modular cement
blocks with a lava rock motif. These are undergoing engineering tests and
currently are being used at the facility for retaining walls and a perimeter wall.
Final Status Report on Program Objectives for FY 2010-11 1
28
SOLID WASTE FUND
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
1. Implement proposed actions identified in the Update to the Integrated Solid Waste
Management Plan for the County of Hawai`i.
The 2009 Integrated Solid Waste Management Plan identified three (3) major
alternatives for solid waste management in the County:
a.) Implement a series of programs to reduce the volume of waste entering the
landfills:
i) Expanded the availability and the convenience of reuse and recycling
opportunities by improving facilities with bamboo reuse and redemption
shelters.
ii) Bids received in response to an RFP for organics diversion, including
composting,which currently is over 50% of the materials being land
filled. Award pending Council approval for authority for Mayor to enter
into a multi-year contract.
iii) Hosted field trips of the solid waste facilities, and sponsored earth day at
the zoo to educate and promote recycling.
iv) Implement programs within County departments to improve waste
reduction practices. Audited and provided training throughout the
county offices and base yards.
b.) Make improvements to existing infrastructure to accommodate new waste
reduction programs:
i) A new area to accommodate additional recycling opportunities was
constructed at the Keaau transfer station.
ii) Reuse Center tents were erected at various County Reuse Centers.
c) Conduct more in-depth evaluations of two options to address the need for long
term capacity for residuals needing disposal.
i) A consultant is continuing to evaluate various Solid Waste disposal
options. A final draft of the findings is expected within the fiscal year.
2. Continue repairs and enhancement services at all County transfer stations.
Keaau transfer station construction and improvements have been completed.
Plans are also being developed for Kealakehe recycling improvements to
begin this fiscal year. Key features of the Kealakehe recycling improvements
will include more convenient drop off for recycling and green waste.
Six Month Progress Report on Program Objectives for FY 2011-12 1
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
3. Fleet Maintenance - Continue a daily maintenance checklist and recurring
replacement schedule on our heavy equipment based on age and repair costs.
A vendor was contracted to provide limited night maintenance service for the
truck tractors and the compactor trucks on an "as needed" basis. Repair work
is performed through Automotive Division when staff is available; otherwise, it
is contracted out to local vendors.
We operate and maintain two (2) active landfills,twenty-one (21) transfer
stations, one (1) temporary transfer station in Ocean View, three (3) base yards,
and two (2) inactive landfills, in addition to performing island-wide
transportation of municipal solid waste 362 days a year.
Continual daily use of landfill compactors and dozers on each of the County's
landfills limits our ability to rotate heavy equipment for maintenance. Repairs
are being performed through the Automotive Division of the Department of
Public Works when space and staff are available. Upon Automotive Division's
recommendation, emergency repairs are contracted out. Maintenance will be
done per the equipment manufacturer's recommended guidelines and as
required to comply with the goals and requirements of the County's Integrated
Resources and Solid Waste Management Plan.
4. Comply with Department of Health Chapter 58.1 Hawai`i Administrative Rules to ban or
require source separation of green waste from entering County disposal facilities.
Staff continues to work toward development of composting facilities at East and
West Hawaii landfills to which all green waste and other organics will be directed.
Development of alternate disposal options for green waste and organics is the
critical first step in moving toward diverting such wastes from our landfills.
5. Continue post-closure maintenance and monitoring of Kailua and old Waimea landfills.
Post closure monitoring continues at Kailua and Waimea landfills. The ongoing
monitoring of the Waimea landfill indicates that we are making steady progress in
extinguishing the subsurface fires. Subsurface fires at Kailua landfill are persistent
and we continue to explore alternate means to control and eliminate the fires.
Six Month Progress Report on Program Objectives for FY 2011-12 2
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
6. Expand recycling education, used residential motor oil recycling, glass recycling, e-waste
collections, household hazardous waste collections and landfill diversion programs.
Recycling Education & Outreach, Glass Recycling,Household Hazardous Waste
Collections & Landfill Diversion Programs continue with no proposed expansion
of these programs due to budgetary constraints. New signage has been designed
and installed at various transfer stations to more clearly explain aspects of the
recycling programs. Other promotional programs included Recycle Guide
inserts in local newspapers on Earth Day, Hawaii Recycles Day, and reusable
shopping bag distributions.
The E-Waste Recycling Program has been increased to managing illegally dumped
e-waste at County Transfer Stations. State legislation mandating manufacturer
take-back of e-Waste through private collection events on-island and mail-back
programs has been in effect since December 31, 2009, and TV sets effective January
1,2011. County seeks improvements to the legislation to provide more convenient
recycling options. Meanwhile, Recycling staff continues to work on public
education on proper a-Waste recycling to minimize illegal dumping. County e-waste
collection events began in October and continue every Saturday for residential e-
waste collections island-wide.
The Recycling Section developed an RFP for Organics Diversion as indicated under
1.a.ii. This represents over 50% of the waste being landfilled and provides the
greatest opportunity for increased diversion.
Our West Hawaii Recycling Office has implemented a Zero Waste Plan for the
County's new West Hawaii Civic Center.
Six Month Progress Report on Program Objectives for FY 2011-12 3
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
7. Support the State DOH HI5 programs and redemption centers for the public.
There are currently seventeen (17) certified redemption center(CRC) locations
on the Big Island which includes fifteen (15) permanent sites and two (2) mobile
services. Business Services Hawaii is currently operating redemption centers at
ten (10) of the County's rural transfer stations. In addition,Atlas Recycling
LLC offers redemption services at five (5) permanent locations; three (3) in Hilo,
one(1) in Kona and one (1) in Waimea. Atlas also offers once-a-month mobile
redemption services in Ocean View and Na'alehu. Reynolds Recycling operates
a redemption center in Hilo and occasionally deploys the Big Island's first
mobile reverse vending machine vehicle is no longer in operation but the public
is able to use the RVM at their site. Mr. K's Recycle and Redemption opened in
2009 in Hilo.
a) County HI-5 recycling staff conduct regular compliance inspections at all
CRCs. Inspection reports are filed with the State Department of Health on a
monthly basis.
b) County HI-5 recycling staff also conducts regular inspections for retailer
compliance with the HI-5 Bottle Bill law. Monthly inspection reports are
filed with the State Department of Health.
Six Month Progress Report on Program Objectives for FY 2011-12 4
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
1. Implement proposed actions identified in the Update to the Integrated Solid Waste
Management Plan for the County of Hawai`i.
The 2009 Integrated Solid Waste Management Plan identified three (3) major
alternatives for solid waste management in the County:
a.) Implement a series of programs to reduce the volume of waste entering the
landfills:
i) Expanded the availability and the convenience of reuse and recycling
opportunities.
ii) Working to develop island wide composting Request For Proposal(RFP).
iii) Hosted field trips of the solid waste facilities, and sponsored earth day at
the zoo to educate and promote recycling.
iv) Implement programs within County departments to improve waste
reduction practices. Audited and provided training throughout the
county offices and base yards.
b.) Make improvements to existing infrastructure to accommodate new waste
reduction programs:
i) Prepared construction documents for Pahoa Recycling and Transfer
Station Reconstruction; construction was completed within FY 10-11.
ii) Reduced the operating days of the low volume transfer stations to provide
better coverage of our facilities with existing staff and equipment.
iii) Completed upgrades to Waimea and Keauhou Transfer Stations to
provide reuse centers.
c) Conduct more in-depth evaluations of two options to address the need for long
term capacity for residuals needing disposal.
i) Feasibility and analysis study is underway as required to evaluate new
lined landfill expansion at the existing adjacent quarry site in Hilo.
2. Construct the basic solid waste and recycling elements of the East Hawai`i Reload
Facility. Design any further elements of the complex.
Construction of the East Hawaii Sort Station is complete.
Final Status Report on Program Objectives for FY 2010-11 1
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
3. Procure the services of a private firm to operate a waste reduction facility, in
accordance with the goals and objectives identified in the Update to the Integrated
Solid Waste Management Plan, and any further identified public policy.
In 2008, the County Council rejected a resolution authorizing a multi-year
waste-to-energy facility contract. The five (5)year update to the Integrated
Solid Waste Management Plan was completed in 2009. It identified a revised set
of waste reduction goals that became part of the adopted plan. The plan
deferred any decision on a waste reduction technology until more plants were
successfully on-line.
4. Initiate repairs and enhancement services at all County transfer stations.
Repairs and enhancements are ongoing at County transfer stations. We have
completed construction for major repairs and enhancements to the Pahoa
transfer station. We have completed major enhancements to the Waimea
transfer station. We have also completed small repair and enhancement projects
including signs, fences, chutes repairs, and glasscrete pads at nearly all transfer
stations.
5. Fleet Maintenance—Continue a daily maintenance checklist and recurring
replacement schedule on our heavy equipment based on age and repair costs.
The County contracted with a vendor to provide limited night maintenance
service for the truck tractors and the compactor trucks on an "as needed" basis.
Repair work is performed through Automotive Division when staff is available;
otherwise, it is contracted out to local vendors.
Additionally,the Department has requested full-time maintenance staff to
provide preventative maintenance and emergency repair of all Solid Waste
Division light and heavy equipment, including equipment unique to our
department. This is necessary as equipment repair capabilities continue to
impair the Division's ability to maintain essential services, to comply with
minimum regulatory standards for the management of solid waste, and to
maximize the use of available landfill airspace.
The Solid Waste Division is responsible for operating and maintaining two (2)
active landfills, twenty-one (21) transfer stations, three (3) base yards, and two
(2) inactive landfills, in addition to performing island-wide transportation of
municipal solid waste 362 days a year. This also includes weekly refuse
collection in Hawaiian Ocean View Estate.
Final Status Report on Program Objectives for FY 2010-11 2
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
Continual daily use of landfill compactors and dozers on each of the County's
landfills is prohibitive in creating a rotation for heavy equipment maintenance.
Emergency repairs are being performed through the Automotive Division of the
Department of Public Works when space and staff are available. Upon
recommendation from the Automotive Division, emergency repairs are
contracted out. When County-owned primary and secondary equipment goes
out of service, the Department is dependent on the rental of heavy equipment in
order to maintain operations.
6. Expand greenwaste and organics diversion to produce a value-added compost product
for our island and provide greenwaste drop-offs at selected transfer stations island-
wide.
The West Hawaii Sanitary Landfill compost infrastructure facility project has
been completed and the site is prepared for a contractor to begin final site
improvements and compost operations.
Green waste and pallet mulching operations continued in East and West
Hawai i.
A new revised request for proposals (RFP) to establish a Compost Facility at the
West Hawaii Sanitary Landfill and the South Hilo Sanitary Landfill has been
issued. Once the two facilities are up and operational, greenwaste may be
restricted at the landfills or transfer stations except on specific schedules.
7. Continue post closure maintenance and monitoring of Kailua and old Waimea
landfills.
The County contracted services to provide quarterly monitoring, limited
maintenance, and subsurface fire suppression activities at the Kailua Landfill
and the Waimea Landfill. The draft remedial action plan to address the ongoing
subsurface fires at the Waimea Landfill as well as to insure compliance with
DOH/US EPA regulations has been approved by DOH.
During this past fiscal year 10-11, quarterly monitoring activities continued to
evaluate the impact of cover material that was placed over select areas of the
Waimea Landfill, specifically regarding suffocating the fire, and reducing
intrusion for oxygen to enter the landfill.
Final Status Report on Program Objectives for FY 2010-11 3
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
8. Expand or maintain recycling education, used residential motor oil recycling, glass
recycling, e-waste collections, household hazardous waste collections and landfill
diversion programs.
a) Recycling Education Program—Public education efforts were enhanced to
increase awareness of the 2-bin recycling program at most transfer stations.
New signage has been designed and installed at various transfer stations to more
clearly explain aspects of the recycling programs. Other promotional programs
included Recycle Guide inserts in local newspapers on Earth Day,Hawai i
Recycles Day, and reusable shopping bag distributions.
Training sessions were provided to increase recycling within County government
offices by distributing recycling bins to County Departments,working with
County workers,janitorial staff and outside vendors to collect recyclables from
County facilities, and to expand recycling at various public venues and
functions. The HI-5 Program offers HI-5 recycling bins for use at community
and special events. The Department also encourages businesses and community
groups to start recycling initiatives and provides information to those interested
in establishing new recycling ventures on island.
The Department also sets up display booths at various community events to
promote recycling and to educate the public on recycling opportunities and how
they affect our environment.
b) Glass Recycling-Non-HI-5 glass bins have been placed at nineteen (19) of the
island's twenty-one (21) transfer stations. The Department is working with local
recyclers to develop an end use market on-island. Beneficial on-island value-added
end uses include glasscrete which has been used to improve surfaces at select
transfer stations and LEED certified buildings.
E-Waste Program -Primarily due to cost considerations, E-waste collection
continues to be a challenge for the County. The State of Hawaii Electronic
Device Recycling Program went into effect on January 1, 2010. However most of
the take-back programs offered by the manufacturers for residents of Hawaii
County were mail back programs that lacked the convenience of drop-off
collection sites.
d) Household Hazardous Waste(HHW) Program—The Department collected one
hundred thirteen (113) tons of Household Hazardous Waste at its six (6) HHW
Event Collections in Hilo, Kailua-Kona, Pahoa and Waimea during FY2011.
Final Status Report on Program Objectives for FY 2010-11 4
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
e) Construction & Demolition Waste Program -The County's program to collect
and reuse latex paint and divert this from our landfills is available in conjunction
with our HHW Collection Events and at our Kea'au Recycle and Reuse Center
(KRRC). This program and continuing modifications to the KRRC site are part of
an expansion of services to increase diversion of construction & demolition
materials.
f) Mixed Recyclables -Mixed Recyclables collection and diversion is available at
nineteen (19) out of our twenty-one(21) transfer stations. Segregated paper
recycling(mainly separate cardboard and newspaper bins)were located at the
Hilo,Kea'au and Kealakehe (cardboard only) transfer stations.
g) Reuse Centers Program -Kea'au Recycling and Reuse Center(KRRC) and
Keauhou Reuse Center continue to operate successfully. With expanded hours
of service at KRRC, illegal dumping and incidents of recyclables contamination
are down. Additional Reuse Centers were opened in Hawi and Waimea.
h) Site improvements were done at the Pahoa TS site and is ongoing at the
Keaau TS site. Additionally, sustainable bamboo temporary structures were
deployed at the Waimea, Keauhou,Laupahoehoe and Hilo TS. These temporary
structures were funded by U.S. EPA Waste Reduction Program and State of
Hawaii HI-5 Program grant funds.
i) The County Recycling Website has been updated and maintained in order to
increase the methods by which the Public can access convenient 24-hour up to
date information about recycling on the Big Island. The website,
www.hawaiizerowaste.org, provides the Public with detailed information on the
Department's Solid Waste Division and County-sponsored recycling programs
as well as other relevant recycling events and information.
j) Other Recycling Programs: The Department continues to offer its Do-It-
Yourself Used Motor Oil Recycling Program via Recycle Hawaii and
participating drop-off vendors. The Department also maintains its Landfill
Diversion Incentive Program for paper, non-HI-5 plastics & glass, and FOGs.
Final Status Report on Program Objectives for FY 2010-11 5
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
9. Support the State DOH HI5 programs and redemption centers for the public.
There are currently nineteen (19) certified redemption center(CRC) locations
on the Big Island which includes fifteen (15) permanent sites and three (3)
mobile services. HMP Inc., dba Business Services Hawaii is currently operating
redemption centers at ten (10) of the County's rural transfer stations. In
addition,Atlas Recycling LLC offers redemption services at four(4) permanent
locations; two (2) in Hilo,two (2) in Kona. Atlas also offers twice-a-month
mobile redemption services in Ocean View and once-a-month mobile redemption
services in Hawi and Na'alehu. Reynolds Recycling operates a redemption
center in Hilo. The Big Island's first mobile reverse vending machine vehicle is
no longer in operation but the public is able to use the RVM at their site.
Reynolds Recycling also had a mobile location at Prince Kuhio Plaza in Hilo that
closed during the third quarter. Mr. K's Recycle and Redemption opened in
fiscal year 2008-09 year in Hilo.
a) County HI-5 recycling staff conduct regular compliance inspections at all
CRCs. Inspection reports are filed with the State Department of Health
on a monthly basis.
For the fiscal year, Recycling Specialists for the County of Hawaii
conducted sixty eight(68) CRC site visits.
b) County HI-5 recycling staff also conducts regular retail inspections for
retailer compliance with the HI-5 Bottle Bill law. Monthly inspection
reports are filed with the State Department of Health.
During the fiscal year,Recycling Specialists for the County of Hawaii
conducted forty five (45) retailer site visits.
Final Status Report on Program Objectives for FY 2010-11 6
29
GOLF CODURE FUND
PARKS & RECREATION
GOLF COURSE FUND
1. Improve, beautify and maintain the greens,tees and fairways at the Hilo Municipal
Golf Course by:
a. aerating all golf course greens in October and May, weather permitting;
Objective is being achieved. Greens were aerated in September.
b. verticut and de-thatch all greens in July, October, January, and April, weather
permitting, or as needed;
Objective is being achieved. Greens were verticutted in July, September, and
January.
c. controlling application of fertilizer and pesticide to greens, fairways and tees
weekly, or as needed;
Objective is being achieved. Fertilizer and pesticide have been applied to
greens and tees on a monthly basis.
d. controlling application of herbicide lo greens,tees, stream beds, ditches and
course boundaries weekly, or as needed;
Objective is being achieved. Herbicides have been applied as needed.
Herbicide was not applied from November through Mid-January due to
inclement weather.
e. daily mowing of greens;
Objective is being achieved. Greens are mowed daily.
f. mowing of tee tops every Thursday, weather permitting;
Objective is being achieved. Tee tops have been mowed every Thursday.
g. mowing of fairways Monday through Friday, weather permitting;
Objective is being achieved. Fairvvays have been mowed on a daily basis.
h. top dressing greens monthly, weather permitting;
Objective is being achieved. Greens have been top dressed monthly with the
exception of December due to bad weather.
Six Month Progress Report on Program Objectives for FY 2011-12 1
PARKS & RECREATION
GOLF COURSE FUND
i. rolling of greens on a weekly basis, or as needed.
Objective is being achieved. Greens have been rolled weekly with the
exception of December due to rain.
2. Schedule and assign tee times for:
a. individuals and groups on a daily basis;
Objective is being achieved.
b. club tournaments every six months;
Objective is being achieved.
c. larger fundraising tournaments on an annual basis. Targeting,but not limited to
six fundraisers per fiscal year.
Objective is being achieved.
3. Schedule inspection and repairs of course structures, clubhouse facilities and
maintenance warehouse during the months of July, October, January, and April.
Objective is being achieved. Inspections have been done on a monthly basis.
4. Daily routine inspections and maintenance of equipment, course vehicles and safety
equipment.
Objective is being achieved. Inspection of equipment have been done on a daily
basis.
5. 80% of the service surveys received by golfers will be satisfactory or better.
Objective is being achieved.
6. 50% of all employees will have at least one training course.
100% of employees will be exposed to safety talks at least once per month.
Objective is being achieved. Employees are exposed to safety talks on a weekly
basis. Employee training is scheduled for the last quarter on the fiscal year.
Six Month Progress Report on Program Objectives for FY 2011-12 2
PARKS & RECREATION
GOLF COURSE FUND
1. Improve, beautify and maintain the greens,tees and fairways at the Hilo Municipal
Golf Course by:
a. aerating all golf course greens in October and May, weather permitting;
Objective achieved. Greens were aerated in October and April.
b. verticut and de-thatch all greens in June, weather permitting, or as needed;
Objective achieved. Verticutting was done on an "as needed" basis.
c. controlling application of fertilizer and pesticide to greens, fairways and tees
weekly, or as needed;
Objective achieved. Fertilizers and pesticides have been applied regularly.
d. controlling application of herbicide to greens,tees, stream beds, ditches and
course boundaries weekly, or as needed;
Objective achieved. Controlled applications of herbicide are being applied
on a monthly basis.
e. daily mowing of greens;
Objective achieved. Greens mowed daily.
f. mowing of tee tops every Thursday, weather permitting;
Objective achieved.
g. mowing of fairways Monday through Friday, weather permitting;
Objective achieved. Fairways and roughs were cut Monday through Friday.
h. top dressing greens monthly, weather permitting.
Objective achieved. Greens are being top dressed once per month.
i. rolling of greens on a weekly basis, or as needed.
Objective achieved. Greens rolled three times per week.
Final Status Report on Program Objectives for FY 2010-11 1
PARKS & RECREATION
GOLF COURSE FUND
2. Schedule and assign tee times for:
a. individuals and groups on a daily basis;
Objective achieved.
b. club tournaments every six months;
Objective achieved.
c. larger fundraising tournaments on an annual basis. Targeting, but not limited to
six fundraisers per fiscal year.
Objective achieved.
3. Schedule inspection and repairs of course structures, clubhouse facilities and
maintenance warehouse during the months of July, October, January, and April.
Objective achieved.
4. Daily routine inspections and maintenance of equipment, course vehicles and safety
equipment.
Objective achieved.
5. 80%of the service surveys received by golfers will be satisfactory or better.
Objective achieved.
6. 50% of all employees will have at least one training course.
Objective achieved.
7. 100% of employees will be exposed to safety talks at least once per month.
Objective achieved.
Final Status Report on Program Objectives for FY 2010-11 2
30
GE tTHERMAL
RELOCATION di
COMMUNITY BENEFITS
FUND
PLANNING
GEOTHERMAL RELOCATION & COMMUNITY
BENEFITS FUND 2011-12
1. The Geothermal Relocation and Community Benefits Fund shall be administered in
an efficient and responsible manner complying with all applicable ordinances and
rules.
Objective Being Achieved. Coordination between Planning and the Puna
Councilperson's office is greatly improved facilitating a clearer budget and
better controls on expenditures. Compliance with applicable ordinances and
rules is easily achieved.
Six Month Progress Report on Program Objectives for FY 2011-12 1
PLANNING
GEOTHERMAL RELOCATION & COMMUNITY
BENEFITS FUND 2010-11
1. The Geothermal Relocation and Community Benefits Fund shall be administered in
an efficient and responsible manner complying with all applicable ordinances and
rules.
Objective achieved. The department has been working closely with the Lower
Puna Council office in reaching this goal. Requests and approvals are being
submitted on correct forms and in a timely manner. Expenditures are being
planned out and being submitted for budget consideration (next Fiscal Year).
Final Status Report on Program Objectives for FY 2010-11 1
31
HOUSING FUND
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Administrative Services Division
Accounting Branch
1. Provide accounting support to the divisions and improve at least three (3)
services/procedures which include improvements to internal procedures for end of
month reconciliation with County trial.
ONGOING.
2. Conduct four(4) fiscal monitoring of various programs and projects.
COMPLETED. Monitored Goodwill (WIA—youth out school) September 2011
and WDD (Adult, Dislocated Worker& SESP) October 2011.
3. Comply with fiscal federal single audit requirements.
ONGOING. Single Audit for FY2010-11 completed, final report received.
4. Monitor monthly the fiscal year expenditures to ensure fiscal responsibility and
integrity.
ONGOING.
5. Complete the budget and goals and objectives for the next fiscal year and monitor
quarterly the actual goals and objectives achieved.
FY2012-13 budget and goals and objectives submitted. Monitoring goals and
objectives ongoing.
Clerical Branch
1. Provide clerical support services to the divisions and improve at least three (3)
services/procedures. One of which is to implement a document imaging storage
system (Laserfiche).
ONGOING. Laserfiche implementation to begin in March 2012. Clerical
improvements ongoing.
2. Provide support services to the Hawai'i County Housing Agency (HCHA).
ONGOING. Support services continue to be provided to HCHA as scheduled.
Six Month Progress Report on Program Objectives for FY 2011-12 1
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
3. Provide support services to the Hawai'i County Workforce Investment Board (WIB).
ONGOING. Support services continue for WIB as meetings are scheduled.
Technology Branch
1. Plan and coordinate at least one (1) upgrade of hardware and software to maintain the
operational efficiency of the LAN/WAN and other related automated systems within
the OHCD during the fiscal year.
ONGOING. Laserfice implementation to begin in March 2012.
Community Development Division
Development Branch
1. Construct of 40 transitional/rental units of the Kaloko Housing Project.
COMPLETED. 28 rental, 12 transitional units, a community center, and a
wastewater treatment plant completed October 2011. Project renamed to NA
Kahua Hale 0 Ulu Wini.
2. Complete substantial construction of 16 rental units of the Kaloko Housing Project.
ONGOING. Awaiting approval of awarded federal funds—expected February
2012. Invitation for bids to be noticed February 2012,with a targeted award by
March 2012.
3. Complete facility/cesspool closure of the Kawaihae Transitional Housing Project.
COMPLETED. Closure of the facility and cesspool completed December 2011,
with cesspools closure compliance acknowledged by the U. S. Environmental
Protection Agency.
4. Construct 4 model units and 16 for-sale units of the Kamakoa Nui Community.
ONGOING. Four(4) model units completed October 2011,with interior design
and sales document drafting in progress.
5. Provide construction management services to 5 projects.
ONGOING. Completed removal of architectural barriers for one (1) project—
Mountain View Gymnasium. Removal of architectural barriers at 80%
completion for one (1) project—Carvalho Park.
Six Month Progress Report on Program Objectives for FY 2011-12 2
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Planning Branch
1. Implement the housing code on five (5) conditioned housing developments.
COMPLETED. Executed two (2) agreements authorizing affordable housing
excess credits and provided five (5) notices of housing code applicability to
change of zone applicants.
2. Complete approval of rules and form documents for the housing code.
ONGOING.
3. Provide technical assistance with funding/exemption to five (5)housing projects.
COMPLETED. Provided technical assistance with five (5) projects—
Subdivision process coordination assistance for one (1) project; Affordable
housing code exemptions for the two (2) projects; and affordable housing tax
exemptions for 58 projects.
4. Complete one (1) analysis of impediments to Fair Housing.
ONGOING. Completion of analysis targeted for March 2012.
5. Complete development of one (1) Fair Housing awareness video.
COMPLETED. Completed video September 2012, and now coordinating
translation and public awareness efforts with other counties.
6. Complete two (2) Fair Housing trainings for the general public.
ONGOING. Two (2) general audience trainings scheduled for April 2012.
7. Complete two (2) Fair Housing trainings for persons with language barriers.
ONGOING. Coordinating with social service providers for completion by June
2012.
8. Increase Fair Housing training attendance by four(4)new landlords.
ONGOING. Targeting participation at April general audience trainings.
Six Month Progress Report on Program Objectives for FY 2011-12 3
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
9. Provide technical assistance to 20 Fair Housing inquiries.
COMPLETED. Provided technical assistance to 22 inquiries related to Fair
Housing.
Existing Housing Division
Family Self Sufficiency Branch
Family Self Sufficiency Program
1. Increase the number of participants in the Section 8 Family Self-Sufficiency Program
to 100 by June 30, 2012.
ONGOING. The Program Coordinator continues to conduct monthly
informational meetings and is working with applicants to complete required
program enrollment documents.
Section 8 Homeownership Option Program
1. Complete two (2) Section 8 Homeownership Option Program transactions with an
eligible program participant.
ONGOING. The Program Coordinator continues to conduct monthly
informational meetings and is working with program applicants in meeting first-
time homebuyer requirements.
Housing Program Branch
Home Repair Programs
1. Complete the rehabilitation of twenty(20) existing housing units owned by low and
moderate income person(s)through the Residential Emergency Repair Program
(RERP) and the Native American Housing and Self-Determination Act (NAHASDA)
Rehabilitation Loan Programs.
ONGOING. As of December 31,2011, completed 6 rehabilitation projects.
2. Continue to promote the RERP and NAHASDA Programs by meeting with
community groups and property owners at least annually.
ONGOING. Continuing to meet with community groups and property owners.
Advertisement in the Hawaii Tribune Herald and West Hawaii Today was
completed in December 2011.
Six Month Progress Report on Program Objectives for FY 2011-12 4
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
3. Apply for funding to maintain current level of funding and to implement special
rehabilitation loan programs.
ONGOING. Grant application submitted to the CDBG Program on January 5,
2012.
Rental Assistance Branch
Housing Choice Voucher (Section 8)Program
1. Maintain a 99%utilization rate of HUD provided funding for the Housing Choice
Voucher(Section 8) Program.
ONGOING. Continuing to monitor to meet HUD required funding utilization
rates.
2. Continue to improve the image of the Section 8 Programs by emphasizing adherence
to the program's guidelines and by meeting with community groups and property
owners at least quarterly.
ONGOING. Continue to meet with community groups and property owners at
least on a quarterly basis.
3. Apply for additional HUD funding.
ONGOING. Continuing to look for housing grant opportunities that will benefit
Island residents.
HOME Tenant Based Rental Assistance Program
1. Maintain 90%utilization rate of funding for Tenant Based Rental Assistance
Program.
ONGOING. Continuing to monitor to meet Program funding utilization rates.
2. Promote the Tenant Based Rental Assistance Program by meeting with community
groups and social service providers at least quarterly.
ONGOING. Continuing to meet with community groups and property owners
at least on a quarterly basis.
3. Apply for additional program funding.
Grant application submitted to HOME Program on January 5,2012.
Six Month Progress Report on Program Objectives for FY 2011-12 5
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Support Service Branch
1. Provides staff support services to various branches in the Division.
ONGOING. Updating office procedures to maximize efficiency of office
through the use updated housing software program.
2. Conducts Housing Quality Standards inspections.
ONGOING. Meeting all HUD inspection requirements. As of December 31,
2011, no HUD inspection delinquencies.
3. Monitors the management contracts for Kula'imano Elderly Housing and 'Ouli
'Ekahi Housing Projects to ensure fiscal responsibility and integrity.
ONGOING. Continue to monitor management contracts. Annual compliance
audit for Kula'imano Elderly Housing Project scheduled for February 2012.
Grants Management Division
Grants Administration Branch
Community Development Block Grant (CDBG)
1. Solicit proposals from eligible entities for the 2012 CDBG program by January 2012.
COMPLETED. Public hearings held in Oct 2011. Proposals were available in
Oct 2011 and due on Jan 5,2012.
Prepare the annual Consolidated Action Plan and submit the Plan to HUD by
May 15, 2012 and receive approximately $2,500,000 in CDBG funds.
ONGOING.
2. Fund, monitor, complete, and/or close approximately 8 CDBG projects in accordance
with program regulations. Projects will benefit at least 80% low and moderate
income person.
ONGOING. Monitoring 12 Projects.
3. By April 2012 the balance of CDBG funds in the federal treasury must be less than
one and a half times the yearly grant amount.
ONGOING. The timeliness ratio as of January 2012 is 1.7.
Six Month Progress Report on Program Objectives for FY 2011-12 6
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
4. Complete the reporting, monitoring, and audit requirements of CDBG program by
December 2011 for fiscal year ending June 2011.
COMPLETED.
HOME
1. Solicit project proposals from eligible entities for the 2012 HOME program by
January 2012. Prepare the Program Description and submit the Description to the
Hawai'i Housing Finance and Development Corporation(HHFDC)by May 15, 2012
and receive approximately $990,000 in HOME funds.
COMPLETED. Proposals were available in October 2011 with public hearings
held that same month. All proposals were due on January 5,2012.
2. Fund, administer, complete and/or close out approximately 5 HOME projects in
accordance with program regulations. Projects will benefit 100% low and moderate
income persons.
ONGOING. Monitoring 5 projects.
3. Complete the reporting, monitoring, and audit requirements of HOME program by
December 2011 for fiscal year ending June 2011.
COMPLETED.
Community Development Block Grant-American Recovery & Reinvestment Act (CDBG-
ARRA)
1. Fund, administer, complete and/or close out 2 CDBG-ARRA Projects in accordance
with program regulations.
COMPLETED.
2. Complete the reporting, monitoring, and audit requirements of CDBG-ARRA
program by December 2011 for fiscal year ending June 2011.
COMPLETED.
Neighborhood Stabilization Program (NSP)
1. Fund, administer, complete and/or close out one NSP project in accordance with
program regulations.
ONGOING.
Six Month Progress Report on Program Objectives for FY 2011-12 7
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
2. Complete the reporting, monitoring, and audit requirements of NSP program by
December 2011 for fiscal year ending June 2011.
COMPLETED.
Other Grants
1. Apply for two other grant programs which will complement or enhance program
objectives.
ONGOING.
2. Fund, administer, complete and/or close out 4 other grant projects in accordance with
program regulations. Other grants include but are not limited to Housing
Preservation Grant, Special Purpose Grant, and Community Facility Disaster
Assistance Grants.
ONGOING. Monitoring 3 projects.
Workforce Development Branch
Workforce Investment Act (WIA)
1. Prepare the 2012 Annual Plan and submit the Plan to the State Department of Labor
and Industrial Relations (DLIR) by May 2012 and receive approximately $1,300,000
in WIA funds.
ONGOING.
2. Monitor the Adult, Dislocated Worker and Youth Programs by June 2012.
ONGOING.
3. Provide services to: 130 adults who are 18 years of age and older and meet the
income requirement. 150 dislocated workers who have recently been laid off due to
shut down of business and who have been given notice of layoff. 150 in-school youth
(ages 14-18) and out-of-school youth(ages 14-21) who are considered disadvantaged
with at least one (1) of the WIA program barriers.
ONGOING. Provided services to 228 Adults,215 Dislocated Workers and 112
Youth to date.
Six Month Progress Report on Program Objectives for FY 2011-12 8
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
4. Plan monthly meetings and implement the One-Stop Center operations in Hawai'i
County by June 2012.
ONGOING. Conducted 5 meetings to date.
5. Coordinate 8 meetings and provide support to the Hawaii County Workforce
Investment Board, Hawai'i County Youth Council and its subcommittees by June
2012.
ONGOING. Conducted 26 meetings to date.
6. Solicit proposals for interested vendors and renewing existing providers for a total of
10 Eligible Training Providers for FY 2011-2012.
ONGOING.
Six Month Progress Report on Program Objectives for FY 2011-12 9
HOUSING
OFFICE OF HOUSING COMMUNITY
..._
&
DEVELOPMENT
Assistant Housing Administrator
Accounting Branch
1. Provide accounting support to the divisions and improve at least three (3)
services/procedures which include improvements to internal procedures for end of
month reconciliation with County trial.
COMPLETED. Reconciled expenditures with the County trial. Monthly
reports given to Divisions on their program expenditures.
2. Conduct three (3) fiscal monitoring of various programs and projects.
COMPLETED. Monitored HIWEDO in July 2010, DOL, in August 2010 (WIA,
WIA—ARRA, and REED ACT)
3. Comply with fiscal federal single audit requirements.
COMPLETED. Single Audit for FY2009-10 completed, final report received.
4. Monitor monthly the 2010-2011 expenditures to ensure fiscal responsibility and
integrity.
COMPLETED. As of FY2010-11, OHCD has expended 94.9% of the total office
budget.
5. Complete 2011-2012 budget and goals and objectives and monitor quarterly the
actual goals and objectives achieved.
COMPLETED. FY2011-12 budget and goals and objectives submitted and
approved.
Clerical Branch
1. Provide clerical support services to the divisions and improve at least three (3)
services/procedures.
COMPLETED. Paper workflow identified and charted, included use of
electronic scanning of documents.
Final Status Report on Program Objectives for FY 2010-11 1
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Clerical Branch (continued)
2. Provide support services to the Hawai'i County Housing Agency (HCHA).
COMPLETED/ONGOING. Prepare agenda & supplementary documents for
HCHA when meetings are scheduled.
3. Provide support services to the Hawai'i County Workforce Investment Board (WIB).
COMPLETED/ONGOING. Prepare agenda, supporting documents and
completed minutes for WIB and its seven (7) committees when meetings are
scheduled. Provides clerical support at various WIB events,workshops, as
needed.
Technology Branch
1. Plan and coordinate at least one (1) upgrade of hardware and software to maintain the
operational efficiency of the LAN/WAN and other related automated systems within
the OHCD during the fiscal year.
COMPLETED. Purchased and installed Disk-to-Disk Backup System for
OHCD virtual servers and for disaster recovery.
Community Development Division
Development Branch
1. Construct 30 emergency housing beds in West Hawai'i for homeless singles (West
Hawaii Emergency Program Facility.
COMPLETED. Construction of the facility was completed October 2010,with
occupancy of the service provider and participants in November 2011.
2. Construct 32 housing units (24 transitional and 8 rentals) in West Hawai'i for families
(Kaloko Housing Program).
ONGOING. Site construction completed. Vertical construction in progress, at
60% completion.
Final Status Report on Program Objectives for FY 2010-11 2
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Development Branch (continued)
3. Construct 25 housing units in West Hawai'i for working families (County Workforce
Housing Project at Waikoloa).
ONGOING. Site construction completed. Vertical construction of four(4)
model homes and a community park,with soccer field, baseball field and
comfort station at 75% completion.
4. Provide construction management services to 3 federally-funded projects.
ONGOING. Accessibility improvements for Na`alehu and Pahala parks
completed. Accessibility improvements for A. J. Watt Gymnasium in progress
at 75% completion,with paving, striping, painting, electrical, landscaping, and
bathroom improvements in progress.
Planning Branch
1. Implement Hawai'i County Code, Chapter 11, on 5 housing developments.
ONGOING. Due to the continued stagnation in financial lending, no new
developments have emerged and triggered the need for affordable housing
satisfaction.
2. Complete approval of rules/form documents for Hawai'i County Code, Chapter 11.
ONGOING. Completed one (1) substantial amendment which removed the in-
lieu fee option, provided consistency in market and affordable unit construction,
installed predatory lending safeguards, and addressed clarified code language.
3. Provide technical assistance to 3 organizations who are seeking funding.
COMPLETED. Providing technical assistance to the following organizations:
Pahoa Weed and Seed Housing Subcommittee and the Roman Catholic Church
in the pursuit of funding to establish a transitional housing program in Puna;
Forrest City, Hawai'i Island Community Development Corporation, and Legal
Aide Society of Hawaii by providing funding letters of support.
Final Status Report on Program Objectives for FY 2010-11 3
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Planning Branch (continued)
4. Conduct 1 housing study to assist with policy planning.
ONGOING. Data gathering and analysis completed. Policy recommendation
and final report draft in progress.
5. Develop 1 video to promote Fair Housing awareness.
ONGOING. Video production at 45% completion.
6. Develop 1 Fair Housing website resource page.
COMPLETED. Fair Housing resource page is currently functional.
7. Administer 2 Fair Housing trainings for the general public.
COMPLETED. Conducted two (2) Fair Housing trainings for the general
public and 32 trainings for persons transitioning out of homelessness.
8. Administer 2 Fair Housing trainings for persons with language barriers.
COMPLETED. Facilitated 2 Fair Housing trainings for Marshallese persons
with limited-English proficiency.
9. Increase attendance at Fair Housing trainings to include 4 new individual landlords.
COMPLETED. Received attendance and participation of seven (7) new
individual landlords at the general public Fair Housing trainings.
10. Provide technical assistance to 20 Fair Housing inquiries.
ONGOING. Provided technical assistance to 19 Fair Housing inquiries,with 10
filing Fair Housing complaint forms.
Final Status Report on Program Objectives for FY 2010-11 4
HOUSING
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OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Existing Housing Division
Family Self Sufficiency Branch
Family Self Sufficiency Program
1. Increase the number of participants in the Section 8 Family Self-Sufficiency Program
to 125 by June 30, 2011.
COMPLETED. As of June 30, 2011, there are 26 participants in the Section 8
Family Self-Sufficiency Program. The OHCD conducted monthly informational
meetings and provided general information to eligible program participants.
Section 8 Homeownership Option Program
1. Complete two (2) Section 8 Homeownership Option Program transactions with an
eligible program participant.
COMPLETED. As of June 30, 2011,the EHD completed one (1) Section 8
Homeownership Options Program transaction. The OHCD will continue to
work with eligible applicants.
Housing Program Branch
Down Payment Assistance (DPA) Program
1. Completed two (2) DPA transactions with eligible individuals.
COMPLETED. As of June 30,2011, completed one DPA transaction. The
OHCD will continue to work with eligible applicants.
2. Apply for funding to maintain current level of funding
ONGOING. Continuing to review funding opportunities.
Home Repair Programs
1. Complete the rehabilitation of twenty-five (25) existing housing units owned by low
and moderate income person(s) through the Residential Emergency Repair Program
(RERP) and the Native American Housing and Self-Determination Act(NAHASDA)
Rehabilitation Loan Programs.
COMPLETED. As of June 30, 2011, completed 11 rehabilitation projects.
Final Status Report on Program Objectives for FY 2010-11 5
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Housing Program Branch (continued)
2. Continue to promote the RERP and NAHASDA Programs by meeting with
community groups and property owners at least annually.
ONGOING. Continuing to meet with community groups and property owners.
3. Apply for funding to maintain current level of funding and to implement special
rehabilitation loan programs.
COMPLETED. Grant application submitted to CDBG Program on January 6,
2011.
Rental Assistance Branch
Housing Choice Voucher (Section 8)Program
1. Maintain a 99%utilization rate of HUD provided funding for the Housing Choice
Voucher (Section 8) Program.
COMPLETED. The Existing Housing Division (EHD) expended 99% of the
HUD provided funding for the Housing Choice Voucher(Section 8) Program.
Housing Choice Voucher (Section 8)Program
2. Continue to improve the image of the Section 8 Programs by emphasizing adherence
to the program's guidelines and by meeting with community groups and property
owners at least quarterly.
COMPLETED. As of June 30,2011, the EHD conducted eight(8) in-service
training for community groups and property owners. The EHD participated in
the annual County of Hawai'i,Fair Housing Seminars in Hilo and Kona in April
2011.
3. Apply for additional HUD funding.
COMPLETED. Applications to HUD for additional funding is due in June 2012.
HOME Tenant Based Rental Assistance Program
1. Maintain 95%utilization rate of funding for Tenant Based Rental Assistance
Program.
COMPLETED. As of June 30, 2011, the EHD expended 90% of the HOME
provided funding for the Tenant Based Rental Assistance Program.
Final Status Report on Program Objectives for FY 2010-11 6
HOUSING
OFFICE OF HOUSING & COMMUNITY
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Rental Assistance Branch (continued)
2. Promote the Tenant Based Rental Assistance Program by meeting with community
groups and social service providers at least quarterly.
COMPLETED. The EHD conducted in-service training for community groups
and property owners.
3. Apply for additional program funding.
COMPLETED. Grant application submitted to HOME Program on January 6,
2011.
Support Service Branch
1. Provides staff support services to various branches in the Division.
ONGOING. Continuing to evaluate current procedures to maximize office
efficiency.
2. Conducts Housing Quality Standards inspections.
COMPLETED. Meeting all HUD inspection requirements. As of June 30,2011,
the OHCD has had no HQS inspection delinquencies.
3. Monitors the management contracts for Kula`imano Elderly Housing and Ouli 'Ekahi
Housing Projects to ensure fiscal responsibility and integrity.
COMPLETED. Continue to monitor management contracts. In February 2011,
met all annual compliance audit requirements for the Kula`imano Elderly
Housing Project.
Grants Management Division
Grants Administration Branch
Community Development Block Grant (CDBG)
1. Solicit proposals from eligible entities for the 2011 CDBG program by January 2011.
Prepare the annual Consolidated Action Plan and submit the Plan to HUD by
May 15, 2011 and receive approximately $2,500,000 in CDBG funds.
Final Status Report on Program Objectives for FY 2010-11 7
HOUSING
OFFICE OF HOUSING & COMMUNITY yv
DEVELOPMENT
Grants Administration Branch (continued)
COMPLETED. Public hearings were held in October 2010. Project proposal
packets were available in October 2010 and due to OHCD on January 6,2011.
We received 7 CDBG proposals.
2. Fund, monitor, complete, and/or close approximately 7 CDBG projects in accordance
with program regulations. Projects will benefit at least 80% low and moderate
income person.
COMPLETED. OHCD closed 8 CDBG funded projects.
3. By April 2011 the balance of CDBG funds in the federal treasury must be less than
one and a half times the yearly grant amount.
COMPLETED. The timeliness ratio in April 2011 was 1.27.
4. Complete the reporting, monitoring, and audit requirements of CDBG program by
December 2010 for fiscal year ending June 2010.
COMPLETED. The annual CDBG report was submitted to HUD in September
2010, single audit worksheets were submitted to the auditors and awaiting final
report from auditors.
HOME
1. Solicit project proposals from eligible entities for the 2011 HOME program by
January 2011. Prepare the Program Description and submit the Description to the
Hawai'i Housing Finance and Development Corporation(HHFDC) by May 15, 2011.
and receive approximately $990,000 in HOME funds.
COMPLETED. Public hearings were held in October 2010. Project proposal
packets were available in October 2010 and due to OHCD on January 6, 2011.
We received 5 HOME proposals.
2. Fund, administer, complete and/or close out approximately 4 HOME projects in
accordance with program regulations. Projects will benefit 100% low and moderate
income persons.
COMPLETED. OHCD closed 3 HOME funded housing projects.
Final Status Report on Program Objectives for FY 2010-11 8
HOUSING
OFFICE OF HOUSING & COMMUNITY
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Grants Administration Branch (continued)
3. Complete the reporting, monitoring, and audit requirements of HOME program by
December 2010 for fiscal year ending June 2010.
COMPLETED. The HOME report was submitted to the State in September
2010, single audit report was completed and awaiting final report from auditors.
Community Development Block Grant-American Recovery &Reinvestment Act(CDBG-
ARRA)
1. Fund, administer, complete and/or close out 2 CDBG-ARRA projects in accordance
with program regulations.
COMPLETED. OHCD completed 2 CDBG-ARRA funded projects.
2 Complete the reporting, monitoring, and audit requirements of CDBG-ARRA
program by December 2010 for fiscal year ending June 2010.
COMPLETED. The CDBG-ARRA report was submitted to HUD in September
2010, single audit report was completed and awaiting final report from auditors.
Neighborhood Stabilization Program (NSP)
1. Fund, administer, complete and/or close out one NSP project in accordance with
program regulations.
COMPLETED. Funded and administered 1 NSP project.
2. Complete the reporting, monitoring, and audit requirements of NSP program by
December 2010 for fiscal year ending June 2010.
COMPLETED. The NSP report was submitted to the State in September 2010,
single audit report was completed and awaiting final report from auditors.
Other Grants
1. Apply for two other grant programs which will complement or enhance program
objectives.
COMPLETED. Submitted applications for NSP3 and State Energy Sector
Partnership (SESP) funds for the Kaloko Transitional Housing Project. Grant
Agreements were executed June 2011.
Final Status Report on Program Objectives for FY 2010-11 9
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Grants Administration Branch (continued)
2. Fund, administer, complete and/or close out 3 other grant projects in accordance with
program regulations. Other grants include but are not limited to Housing
Preservation Grant, Special Purpose Grant, and Community Facility Disaster
Assistance Grants.
COMPLETED. Monitored 6 other grants.
Workforce Development Branch
Workforce Investment Act(WIA)
1. Prepare the 2011 Annual Plan and submit the Plan to the State Department of Labor
and Industrial Relations (DLIR) by May 2011 and receive approximately $1,300,000
in WIA funds.
COMPLETED. Annual Plan was submitted in June 2011 after State allocations
were received in May 2011.
2. Monitor the Adult, Dislocated Worker and Youth Programs by June 2011.
COMPLETED. Adult,DW and Youth programs were monitored in December 2010.
3. Provide services to:
130 adults who are 18 years of age and older and meet the income requirement.
180 dislocated workers who have recently been laid off due to shut down of business
and who have been given notice of layoff.
180 in-school youth(ages 14-18) and out-of-school youth (ages 14-21)who are
considered disadvantaged with at least one (1) of the WIA program barriers.
COMPLETED. Served 277 Adults,233 DW's and 161 Youth as of June 2011.
4. Plan monthly meetings and implement the One-Stop Center operations in Hawai'i
County by June 2011.
COMPLETED. Current Memorandums of Understanding(MOU's) terminate
June 30,2012. Staff will execute new 2 year MOUs for period July 1,2012—
June 30,2014. Big Island Workplace Connection (One-Stop Group) met
monthly.
Final Status Report on Program Objectives for FY 2010-11 10
HOUSING
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DEVELOPMENT
Workforce Development Branch (continued)
5. Coordinate 8 meetings and provide support to the Hawai'i County Workforce
Investment Board, Hawai'i County Youth Council and its subcommittees by June
2011.
COMPLETED. Coordinated and provided support to the Hawaii Workforce
Investment Board (WIB). WIB meetings were held quarterly, Hawaii County
Youth Council meetings held monthly, and Sub-committee meetings held
periodically.
6. Solicit proposals for interested vendors and renewing existing providers for a total of
13 Eligible Training Providers for FY 2010-2011.
COMPLETED. In compliance with the ETP guidance issued by the State, the
ETP list has been approved for the program year 2010 -2011 and distributed to
service providers.
Final Status Report on Program Objectives for FY 2010-11 11
32
GE OTHERMAL
ASSET FUND
PLANNING
GEOTHERMAL ASSET FUND
1. The Geothermal Asset Fund shall be administered in an efficient and responsible
manner complying with all applicable ordinances and rules.
Objective being achieved: No activity in this account.
Six Month Progress Report on Program Objectives for FY 2011-12 1
PLANNING
GEOTHERMAL ASSET FUND
1. The Geothermal Asset Fund shall be administered in an efficient and responsible
manner complying with all applicable ordinances and rules.
Objective achieved. No expenditures were process out of this account.
Final Status Report on Program Objectives for FY 2010-11 1