HomeMy WebLinkAboutCOM 0150.001 2012-2014 COUNTY OF HAWAII
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Departmental & Agencies'
SIX MONTH PROGRESS REPORT ON
PROGRAM OBJECTIVES FOR FY 2012-13
and
FINAL STATUS REPORT ON
PROGRAM OBJECTIVES FOR FY 2011-12
Comm. No. I S 0.1
Ref.To: FEB z 2013
Ref. Dote
Table of Contents
Within each of the following departmental, agency, or fund section, contains the:
• Six Month Progress Report on Program Objectives for FY 2012-13 (white pages)
• Final Status Report on Program Objectives for FY 2011-12 (yellow pages)
1. Aging
2. Civil Defense Agency
3. Corporation Counsel
4. County Council + County Clerk + Legislative Auditor
5. County Physicians
6. Elderly Activities
7. Environmental Management
8. Finance
9. Fire
10. Human Resources
11. Information Technology
12. Liquor Control
13. Management
14. Mass Transit Agency
15. Miscellaneous Accounts
16. Parks & Recreation
17. Planning
18. Police
19. Prosecuting Attorney
20. Public Works
21. Research and Development
22. Highway Fund
23. Sewer Fund
24. Cemetery Fund
25. Bikeway Fund
26. Beautification Fund
27. Vehicle Disposal Fund
28. Solid Waste Fund
29. Golf Course Fund
30. Geothermal Relocation & Community Benefits Fund
31. Housing Fund
32. Geothermal Asset Fund
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Non-Contracted Services
1. Aging and Disability Resource Center(ADRC) Development Project
Provide older adults and caregivers information and assistance services.
a. Provide quarterly activities marketing ADRC services using community
presentations and resource fairs, and other media.
ADRC and Hawaii County Office of Aging staff provided information tables
and Q&A interaction at community resource fairs in East(Early Signs
Health Fair, Care Givers Conference),West(Care Givers Conference) and
South Hawaii (Ka`n Family Fair), as well as presentations to community
groups visiting the ADRC (Hilo Medical Center Retirees,Meishoin Fujinkai,
Hawaii Community College Human Services classes) or in community
meeting sites (Korean War Veterans—Hilo,Waikoloa Community meeting).
The Silver Bulletin had monthly articles on ADRC activities and upcoming
events of interest. The ADRC is a partner with the State Department of
Health and the Hawaii Fire Department on a pilot Falls Prevention Program
targeting at risk seniors.
b. Collaborate with tenant agencies and community partners to provide quarterly in-
service trainings opportunities for ADRC tenant staff.
Ongoing training has been available through monthly Interdisciplinary
Team meeting,through access to Web based presentations available through
the Executive Office on Aging, Social Security and other aging network
organizations, and safety related training(First Aid, CPR,AED) offered
through the County Health and Safety Division.
c. Provide opportunity for AIRS training and certification to staff located in the
ADRC who provide resource information to ADRC target population.
ADRC and Coordinated Services for Elderly staff providing I&R services
were tested and certified by AIRS (Alliance of Information and Referral
Systems) in 2012.
Six Month Progress Report on Program Objectives for FY 2012-13 1
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d. Develop a Memorandum of Agreement with at least one acute hospital facility to
streamline ADRC referrals and service access for eligible individuals.
A Memorandum of Agreement is still pending Hilo Medical Center's legal
review and acceptance. Transition service to Hilo Medical Center patients
have continued with at least weekly ADRC staff visits with discharge
planners. Though a Memorandum of Agreement with 'Ohana Health Plan,
the ADRC receives direct referrals for transition services for their members
discharged from Hilo Medical Center.
e. Develop a working plan for updating resource database and expand use of Social
Assistance and Management System program software capacity to include Aging
and Disability Resource Center service delivery documentation.
State grant funding to update the resource database was approved for a
limited term staff position. The Social Assistance and Management System
(SAMS) program is used for Aging and Disability Resource Center
documentation. ADRC staff are receiving training to use web based SAMS
intake,in-home assessment, and support plan tools.
2. Caregiver Support: National Family Caregiver Support Program
a. Develop and maintain information and outreach displays and presentations about
the availability of support services in the community through public education in
group settings (health fairs, community service fairs, or community organization
meetings).
• A minimum of one presentation will be given annually in each of
nine districts island-wide.
• HCOA will participate in at least two health and/or resource fairs,
one in East Hawai`i and one in West Hawai`i.
During the first six months of FY13,the Hawaii County Office of Aging
coordinated 5 caregiver conferences and workshops for over 130 caregivers
and members of the public. They included "Caregiving 101" held at Parker
Ranch School in Waimea, spearheaded by North Hawaii Hospice; "Poetry
for Caregivers" held at the Regency at Hualalai featuring Frances
Kakugawa; and monthly "Caregiver Respite Fun Days" held at Hawaii
Island Adult Care" featuring Frances Kakugawa, Audrey Wilson, and Lori
Thal, among others.
Six Month Progress Report on Program Objectives for FY 2012-13 2
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Conferences include keynote speakers, breakout presentations, and
information on services, programs, and resources available for caregivers in
Hawaii County. Presentation topics included: knowing the basics of
caregiving, a caregivers' story, home health care services, caring for loved
ones with dementia,legal and psychological issues of caregiving, easing the
burden of Alzheimer's Disease through journaling and poetry, caregiver
support,tai chi and other relaxation techniques, healthy cooking
demonstrations, art therapy, and hands-on caregiver skills training.
b. Provide access to all districts of the island, trained individuals to assess caregiver
needs,provide information and assistance that link caregivers to needed services
and provide follow-up on an as-needed basis.
At least 80%of requests for information and/or services will have immediate
(within 7 days) contact with an assessor to begin the assessment process and
identify caregiver needs.
The Hawaii County Office of Aging contracted with Services for Seniors,
Inc. to provide access and caregiver assessment services for family
caregivers. Caregiver assessments and care coordination services assist
caregivers in obtaining access to Home and Community Based Services.
FY13 year to date services provided include: 371.5 units of access services to
46 family caregivers and 12 caregiver assessments for 12 family caregivers.
An annual survey to collect caregiver satisfaction data will be completed by
September 30,2013.
c. Provide respite, support group, and counseling services for caregivers based on
needs identified through the Montgomery-Borgatta Burden Scale screening tool.
Respite services will include adult day care,personal care, and homemaker
services.
At least 80%of caregivers with needs identified will receive respite, support
group, or counseling services.
The Hawaii County Office of Aging contracted with 14 service providers to
provide Home and Community Based Services for family caregivers which
include: respite care, counseling, and supplemental services. FY13 year-to-
date services provided include: 8 family counseling sessions, 1,292 units of
respite care for 19 family caregivers, and 68 units of supplemental services to
39 caregivers. An annual survey to collect caregiver satisfaction data will be
completed by September 30, 2013.
Six Month Progress Report on Program Objectives for FY 2012-13 3
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3. Community Planning and Development—Partnerships
Healthy Aging Initiative
a. Increase by 2 the number of public and private agencies that will be members of
the Hawai`i County Healthy Aging Partnership coalition. The increase would be
based on the number of partners at the end of fiscal year ending June 2012. The
intent is to embed a health related evidence-based program in Hawai`i County by
building capacity and supporting healthy aging activities.
Although the Big Island Healthy Aging Partnership did not increase its
agency membership for the first 6 months of FY 2013,the ARC of Hilo and
the Unitarian Church of Puna increased capacity with the addition of 5 new
leaders.
b. Support and coordinate the Better Choices, Better Health—Ke Ola Pono Program,
a chronic disease self management evidence-based community program. Deliver
a minimum of 10 workshops serving 100 participants.
Due to a certification process, the 5 new Lay Leaders trained in June 2012
need to complete a total of six workshops. One workshop was offered at
Tutu's House in Waimea in October 2012 and the second workshop took
place at the Aging and Disability Resource Center in Hilo in November 2012.
A total of 17 participants completed the workshops. Three more workshops
are scheduled to begin in January 2013.
4. Education/Training
Support and coordinate a minimum of two (2) workshops and/or educational seminars
for Aging and Disability Resource Center (ADRC) clients and/or service providers
that reflect identified needs of clients and providers.
Presentation was made at the September 2012 Hawaii Pacific Gerontological
Society Conference on ADRC's Care Transition Intervention (CTI) services.
Access to webinars on Medicare Updates provided through Executive Office on
Aging SAGE Plus program was coordinated by the Office of Aging.
Workshops, classes and presentations completed July 1,2012-December 31,2012
➢ July 2012 SafeTALK Suicide Prevention Training—ADRC
➢ September 2012 SafeTALK Suicide Prevention Training—WHCC
➢ September 2012 SafeTALK Suicide Prevention Training—ADRC
➢ October 2012 Medicare Update Training—ADRC
Six Month Progress Report on Program Objectives for FY 2012-13 4
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5. Home Modification
Enable older adults to live safely within their own homes, reducing caregiver stress
and reducing falls in the home by correcting safety deficits.
At least 75% of the clients served will report that the home modification items
allowed them to remain in the home by increasing safety, reducing caregiver
stress, and reducing falls in the home.
During the period from 07/01/12 to 12/31/12,the Home Modification Program
provided 146 units of home modification items to improve in-home safety for 60
frail and vulnerable adults. An annual client satisfaction survey will be
conducted in May,2013.
Services Contracted to Private/State Agencies
1. Kupuna Care Program
Case Management and Home and Community Based Services
Kupuna Care Program services include case management, adult day care,personal
care, home-delivered meals, heavy chore, homemaker, assisted transportation, and
Kupuna Care transportation.
a. Empower clients and/or caregivers through participation in service decision
making.
At least 90% of clients and/or caregivers will participate in care/service plan
decision making.
b. Enable older adults to remain in their homes for as long as possible through the
provision of home and community based services, thus preventing and/or
delaying the need for institutional care.
At least 70% of clients will remain in the home after three months of Kupuna
Care home and community based services.
The Hawaii County Office of Aging contracted with 13 service providers
through the Kupuna Care Program to provide Case Management and Home
and Community Based Services including: personal care, homemaker,
adult day care, assisted transportation, and heavy chore services. FY13 year-to-
date services provided include: 3,752 units of Case Management for 329 clients
and 16,904 units of Home and Community-Based Services to 203 frail and
vulnerable adults: 7,320 hours of Adult Day Care for 28 individuals,
1,016 trips of Assisted Transportation to 53 individuals, 50 hours of Heavy
Chore to 1 individual, 1,279 hours of Homemaker services to 52 individuals,
and 7,239 hours of Personal Care services for 125 clients. An annual survey to
collect Kupuna Care Program client satisfaction data and outcome measures will
be completed by June 30, 2013.
Six Month Progress Report on Program Objectives for FY 2012-13 5
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2. Legal Services
On an annual basis, at least 85% of older adults who request information about legal
advice, counseling, and representation will be linked to legal resources and at least
70% of the older adults serviced and surveyed during the year will improve their
knowledge of entitlement programs,the legal process, and/or individual rights.
170 of the total goal of 260 older adults to receive legal assistance in fiscal year
2013 were served with 1,166.96 hours of service as of December 31,2012. The
annual survey of a random sample of older individuals served under the Legal
Aid Society of Hawai`i's Senior Citizen Program will be completed by June 30,
2013.
3. Public Education
Offer the general public a monthly publication called the Silver Bulletin which
provides information about services and benefits available to older individuals and
their caregivers where at least 75% of clients served during the year will report
satisfaction with the information content, quality and relevance of the newsletter as
well as usefulness of the newsletter regarding benefits and programs around Hawai`i
County.
As of December 31,2012, HCOA met its' goal of 4,200 individuals and
organizations receiving the Silver Bulletin. The annual survey of a random
sample of Silver Bulletin readers designed to measure the satisfaction and
usefulness of the Silver Bulletin publication will be completed in May/June 2013.
Six Month Progress Report on Program Objectives for FY 2012-13 6
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4. Transportation
Provide transportation service to congregate meals participants in order for them to
receive nutritious meals and participate in site activities that enhances physical and
social well-being.
a. The percentage of participants identified as non-nutritional risk at the
beginning of the program year shall be maintained at the same or higher levels
by the end of the program year.
b. The percentage of participants identified as high nutritional risk at the
beginning of the program year shall be maintained at the same or lower levels
by the end of the program year.
The Office of Aging will proceed with projections based on Area Plan on Aging and
State Plan on Aging goals and objectives and anticipated revenues. Due to an
unforeseen financial situation at the federal and state levels, all plans, goals, and
objectives are contingent upon receipt of federal, state and county funds as anticipated
and these budget projections are subject to change.
In the first five months (July 1 —November 30,2012) of FY 2012-2013,
transportation contractor HCEOC provided 15,959 trips to a monthly average of
163 (unduplicated) seniors across Hawaii Island. Note: numbers for December
2012 are not available at this time.
Transportation is an essential service for seniors that allows them to access
activities such as medical visits, employment, grocery shopping and nutrition
programs. Initial numbers indicate that HCEOC needs to increase their trips
and unduplicated riders. HCOA staff has provided technical assistance to
HCEOC; an outreach plan has been developed that includes collaboration with
the Hawaii County Nutrition Program in outreach efforts to seniors.
Contracts to the Elderly Activities Division,Department of Parks & Recreation.
Funds provided to the Elderly Activities Division are deposited directly to its respective
accounts. Elderly Activities Division provides the following contracted services and
reflects its own program objectives.
• Congregate Meals
• Training and Employment
• Home-Delivered Meals
• Nutrition Education
• Outreach
• Transportation
• Volunteer Services
Six Month Progress Report on Program Objectives for FY 2012-13 7
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Non-Contracted Services
1. Aging and Disability Resource Center Development Project
Provide older adults and caregivers information and assistance services.
a. Provide quarterly activities marketing ADRC services using community
presentations and resource fairs, and other media.
The Aging and Disability Resource Center participated in community fairs in
East and North Hawaii: Waikoloa Health and Literacy Fair, Hawaii
Community College/University of Hawaii at Hilo (HCC/UHH) Human
Resource Fair, Disability Resource Fair at North Hawaii Education
Resource Center(NHERC) in Honoka`a, Hamakua Resource Center grand
opening, Mayor's Health Fest (East Hawaii), Life Care Center Early Signs
Health Fair,UHH Napua Noeau Hawaii Family Affair, Share the Care
Resource Fair, Employee Retirement System Resource Fair, Mayor's
Healthcare Conference, Caregiver conferences (Caring for Yourself, Caring
for Your Family) in Hilo and Kailua.
Presentations to Community Groups included: Policy Advisory Board on
Elder Affairs (PABEA) Hawaii members and Sen. Chun-Oakland, Prostate
Cancer Support Group, Hawaii Community College (HCC) Human
Resources Class, Hawaii Government Employees Association (HGEA)
Retirees, Puna Rotary Club, Hawaii Island Rural Health Association, Hilo
and Kailua Caregivers conference, Faith Based Organization Re-Entry
Summit, Kaumana area Kumiai group, a senior community club, and the
AARP Long Term Care in Hawaii community meeting,Hilo Medical Center
Patient Services staff on Community Living Program and Care Transition
Intervention, Long Term Care conference coordinated by the Prosecutor's
Office and the ADRC,
Brief Aging and Disability Resource Center articles were submitted monthly
to the Silver Bulletin, Hawaii County Office of Aging's monthly newsletter.
A PABEA member interviewed the ADRC Coordinator and developed an
information piece; circulated electronically and through the Silver Bulletin.
b. Collaborate with tenant agencies and community partners to provide quarterly in-
service trainings for ADRC tenant staff
Final Status Report on Program Objectives for FY 2011-12 1
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Ongoing monthly training opportunities are available to tenants and
community partners: Interdisciplinary Team presentations on provider
services and other community resources, Sage PLUS volunteers training on
Medicare and Social Security,Alzheimer's Association community
presentations on dementia, care giving, adapting, legal and other care giving
issues. Available webinar sessions were additionally provided for tenants:
AARP Driver Safety,Data Sharing, Medicare Part D, and an Alzheimer's
Association series on dementia. Tenant training coordinated on First Aid/
CPR and Advanced Health Care Directives.
c. Provide HCOA staff access to training for AIRS certification. One hundred
percent of HCOA ADRC intake staff will be AIRS certified.
Alliance of Information and Referral Systems (AIRS) certification training
was provided between Jan. 11,2012 through April 4,2012. A certification
examination at the ADRC was held on April 25,2012. Six HCOA staff,
including all ADRC staff received certification. Additionally, two staff from
Coordinated Services for the Elderly received their certification.
d. Develop a Memorandum of Agreement with at least one acute hospital facility to
streamline ADRC referrals and service access for eligible individuals.
The Hospital Discharge Planning grant was implemented in April 2012 with
Hilo Medical Center. Training on the Care Transition Intervention (CTI)
model was completed for Hawaii staff in March 2012. A draft Memorandum
of Agreement (MOA)was developed with Hilo Medical Center; the MOA is
currently still under review by Hilo Medical Center's attorney.
e. Implement SAMS/IR as the data and_tracking software for all I&A contacts with
the ADRC.
The Social Administration Management System/Information & Referral
(SAMS/I&R) data and tracking software is fully implemented. Hawaii
County Office of Aging transitioned to an updated web based version of
SAMS/I&R in November 2011.
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Final Status Report on Program Objectives for FY 2011-12 2
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2. Caregiver Support: National Family Caregiver Support Program
a. Develop and maintain information and outreach displays and presentations about
the availability of support services in the community through public education in
group settings (health fairs, community service fairs, or community organization
meetings).
• A minimum of one presentation will be given annually in each of nine
districts island-wide.
• HCOA will participate in at least two health and/or resource fairs, one in East
Hawaii and one in West Hawai'i.
During FY12,HCOA coordinated 7 caregiver conferences,workshops, and
trainings through the National Family Caregiver Support Program. "Share
the Care", "Caring for Family, Caring for Yourself'and "Tips for Successful
Aging at Home"conferences were held in Hilo and Kona. Each conference
included keynote speakers, breakout presentations, and resource fairs which
provided information on resources, programs, and services available for
caregivers in Hawaii County. Presentation topics included: challenges of
long-term care,protecting Medicare and Social Security, legal issues of
caregiving, fall prevention, dementia and Alzheimer's disease,family
dynamics in caregiving, emotional aspects of caregiving, brain health and
research, fall prevention through Tai Chi, services for aging at home, talk
story with the AARP National President, caregiver training and in-home tips,
Medicare updates, one-to-one Medicare enrollment assistance, home safety,
home modification for aging in place, and accessing the maze from hospital
care to in-home care services. The conferences were held in collaboration
with AARP, Project Dana,Hospice of Hilo,Alzheimer's Association, the
Honpa Hongwanji Hilo Betsuin Sanga Hall, the Executive Office on Aging
SagePLUS program, the Department of Health,Alzheimer's Association,
University of Hawaii Elderlaw Program, and Life Care Center of Kona.
The National Family Caregiver Support Program supported a Caregiver
Training Workshop for family caregivers at the Life Care Center of Kona
for 15 caregivers. Topics included: vitals, skin integrity, pain management,
bathing tips, range of motion exercises, changing linens with care recipient in
the bed, nutrition, hydration, quality of life, levels of activities, partnering
with your doctor, dementia warning signs, aging process, community
resources, Advanced Health Care Directives, body mechanics, transfers, and
in-home safety. Hawaii County Office of Aging provided 7 Caregiver
educational, training, and informational events for 1,050 individuals island-
wide throughout FY12.
Final Status Report on Program Objectives for FY 2011-12 3
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b. Provide access to all districts of the island,trained individuals to assess caregiver
needs, provide information and assistance that link caregivers to needed services
and provide follow-up on an as-needed basis.
• At least 80%of requests for information and/or services will have immediate
(within 7 days) contact with an assessor to begin the assessment process and
identify caregiver needs.
HCOA contracted with the non-profit organization, Services for Seniors,
Inc., through the National Family Caregiver Support Program to provide
access services for family caregivers. Access services assist caregivers in
obtaining access to Home and Community—Based Services which allow the
family to remain in the home thus avoiding costly institutionalization. In
FY12,HCOA provided 866 units of access services to 142 family caregivers.
At least 80% of requests for information and/or services were contacted
within 7 days to begin service process.
c. Provide respite, support group, and counseling services for caregivers based on
needs identified through the Montgomery-Borgatta Burden Scale screening tool.
Respite services will include adult day care, personal care, and homemaker
services.
• At least 80% of caregivers with needs identified will receive respite, support
group, or counseling services.
HCOA contracted with 13 service providers through the National Family
Caregiver Support Program to provide Home and Community—Based
Services which include: respite care, counseling, and supplemental services.
Services provided in FY12 include: 7 family counseling sessions, 1,910 units
of respite care for 67 family caregivers, and 128 units of supplemental
services to 67 caregivers. Over 80% of clients determined to be eligible
received NFCSP services.
3. Community Planning and Development—Partnerships
Healthy Aging Initiative
a. Increase by 20%the number of chronic disease self management workshops
offered in Hawai`i County. The 20% increase would be based on the number of
workshops completed for the fiscal year ending June 2010. The intent is to
embed a health related evidence-based program in Hawai`i County.
Final Status Report on Program Objectives for FY 2011-12 4
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For the FY ending June 2010, 10 self management workshops were
completed. For the FY ending June 2012, 7 self management workshops
were completed serving 57 individuals. The workshops were conducted in
Waimea,Na`alehu,Hamakua,North Kona, and Hilo. During the same
period,two Lay Leader trainings were conducted, graduating 13 new Lay
Leaders certified in Chronic Disease Self Management. The trainings were
conducted in Hilo and Kona. A Lay Leader training was also conducted in
Hilo, graduating 8 new Lay Leaders in Diabetes Self Management. Building
capacity by offering Lay Leader trainings is so important for program
sustainability. But maintaining the leaders has also proven a challenge.
b. Support and coordinate an evidence-based community program where at least
75% of participants surveyed will indicate that the evidence-based community
program improved or maintained their health status.
As part of the chronic disease self management program, each participant
completes a follow-up survey 6 months after each workshop to check on the
health status of the participants. For the FY 2012, 6 workshops held their 6
month reunions; 48 participants completed the follow-up survey. All
indicated improvement or maintenance of their health status. Examples of
specific indicators were self-rated health, health distress, and such symptoms
as fatigue, shortness of breath, and pain. Additional data was also collected
including self-management behaviors, self-efficacy, and health care
utilization, to name a few. One participant in Waimea was so supportive of
the program that she applied for and received a small grant to conduct a
Chronic Disease Self Management workshop and Lay Leader training in
Waimea.
4. Education/Training
Support and coordinate a minimum of two (2) workshops and/or educational seminars
for Aging and Disability Resource Center(ADRC) clients and/or service providers
that reflect identified needs of clients and providers.
Workshops, classes and presentations completed July 1,2011-June 30,2012
➢ July 2011 ADRC Overview—Hamakua Resource Center grand opening
➢ August 2011 Big Island Long Term Care Resources—Mayor's Healthcare
Conference
➢ August 2011 ADRC Overview—Puna Kiwanis
➢ August 2011 HCOA Contractors Meeting—ADRC
➢ August 2011 Living with Alzheimer's/Dementia 3 part Series—ADRC
➢ September 2011 ADRC Overview—HGEA Retirees
Final Status Report on Program Objectives for FY 2011-12 5
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➢ October 2011 ADRC Overview—Hawai`i Community College Human
Resource Class
➢ October 2011 Get the Facts about Long Term Care—AARP Conference at
the Hilo Hawaiian
➢ October 2011 Medicare Part D Webinar—ADRC
➢ November 2011 ADRC Overview—Prostate Support Group
➢ November 2011 AARP/AAA CarFit Clinic—ADRC
➢ November 2011 Living with Alzheimer's/Dementia 3 part Series—ADRC
➢ December 2011 Better Choices,Better Health—Kona Cabinet Meeting
➢ December 2011 ADRC Overview Hawaiian Style—Hawai`i Island Rural
Health Association Workshop at the ADRC
➢ December 2011 ADRC Overview—Senator Chun-Oakland and Hawaii
PABEA members
➢ December 2011 AARP WebEx Driver Safety training—ADRC
➢ January to April 2012—AIRS certification training
➢ February 2012 Sage Plus Medicare Training—ADRC
➢ February 2012—KaUmana Kumiai on Long Term Care issues
➢ March 2012 Sage Plus Medicare Training—WHCC
➢ April 2012—Project Dana coordinator
➢ May 2012—UHH School of Pharmacy
➢ June 2012 First Aid/CPR/AED Training—ADRC
5. Home Modification
Enable older adults to live safely within their own homes, reducing caregiver stress
and reducing falls in the home by correcting safety deficits.
• At least 75% of the clients served will report that the home modification items
allowed them to remain in the home by increasing safety, reducing caregiver
stress, and reducing falls in the home.
During the period from 07/01/11 to 6/30/12, the Home Modification Program
provided 489 units of home modification items to improve in-home safety for 139
frail and vulnerable adults. An annual service quality assurance survey yielded
a 99% satisfaction rate.
Services Contracted to Private/State Agencies
1. Kupuna Care Program
Case Management and Home and Community Based Services
Final Status Report on Program Objectives for FY 2011-12 6
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Kupuna Care Program services include case management, adult day care,personal
care, home-delivered meals, heavy chore, homemaker, assisted transportation, and
Kupuna Care transportation.
a. Empower clients and/or caregivers through participation in service decision
making.
At least 90%of clients and/or caregivers will participate in care/service plan
decision making.
b. Enable older adults to remain in their homes for as long as possible through the
provision of home and community-based services, thus preventing and/or
delaying the need for institutional care.
At least 70% of clients will remain in the home after three months of Kupuna
Care home and community-based services.
HCOA contracted with 13 service providers through the Kupuna Care
Program to provide Case Management and Home and Community—Based
Services which include: personal care, homemaker, adult day care, assisted
transportation, and heavy chore services. FY12 services provided: 6,256
units of Case Management for 541 clients and 15,675 units of Home and
Community-Based Services to 300 frail and vulnerable adults. Kupuna Care
Program Home and Community-Based Services provided include: 3,902
hours of Adult Day Care for 29 individuals,894 trips of Assisted
Transportation to 38 individuals, 8 hours of Heavy Chore to 1 individual,
2,829 hours of Homemaker services to 100 individuals, and 8,040 hours of
Personal Care services for 185 clients. 100% of Kupuna Care clients
participated in their care planning and over 70% of clients remained in the
home after three months of services.
2. Legal Services
On an annual basis, at least 85%of older adults who request information about legal
advice, counseling, and representation will be linked to legal resources and at least
70% of the older adults serviced and surveyed during the year will improve their
knowledge of entitlement programs, the legal process, and/or individual rights.
Final Status Report on Program Objectives for FY 2011-12 7
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371 older adults were served by the Legal Aid Society of Hawai`i's (LASH)
Senior Citizen Program (SCP) in fiscal year 2012. Throughout fiscal year 2012
the SCP gave feedback questionnaires to clients at case closing. Of the 243
people given surveys, sixty-five (65) or 27% of the surveys were returned. Sixty-
four(64) people or 98% of respondents said they were "very satisfied"with the
overall level of service. One (1) person or 2% was "fairly satisfied"with the
overall level of service. 94% of them felt they increased their ability to make
informed choices regarding the respective legal matter and felt they increased
their understanding regarding their legal issues. 98% of the 371 clients served in
LASH's SCP in fiscal year 2012 either received assistance through the SCP or
were linked to other appropriate legal resources.
3. Public Education
Offer the general public a monthly publication called the Silver Bulletin which
provides information about services and benefits available to older individuals and
their caregivers where at least 75% of clients served during the year will report
satisfaction with the information content, quality and relevance of the newsletter as
well as usefulness of the newsletter regarding benefits and programs around Hawai`i
County.
4,200 organizations and individuals received the Silver Bulletin publication
monthly, from July 1,2011 through June 30,2012. Sixty five surveys were
mailed out in May of 2012 to randomly selected readers of the Newsletter during
fiscal year 2012. Twenty four(24) or 37% of the surveys were returned. 96% of
respondents to the annual survey indicated satisfaction with the publication with
all 96% being"very satisfied." 92% of respondents agreed the Silver Bulletin is
informative, beneficial, useful and relevant and 92% agreed that topics covered
in the Silver Bulletin help educate older individuals, their caregivers and the
general public about aging issues and services available to them.
4. Transportation
Provide transportation service to congregate meals participants in order for them to
receive nutritious meals and participate in site activities that enhances physical and
social well-being.
a. The percentage of participants identified as non-nutritional risk at the
beginning of the program year shall be maintained at the same or higher levels
by the end of the program year.
b. The percentage of participants identified as high nutritional risk at the
beginning of the program year shall be maintained at the same or lower levels
by the end of the program year.
Final Status Report on Program Objectives for FY 2011-12 8
AGING
AGING
During Fiscal Year 2011-12,366 unduplicated elders were provided with
transportation services to participate at a congregate meal site. On the average,
200 elders received transportation service every month. Approximately 88% of
participants completed a nutritional risk survey per month. In the same
reporting period, the average monthly proportion of participants who were
identified as nutritionally at-risk was 28%,while 60%was the average monthly
proportion of participants who were identified as non-nutritionally at-risk.
The proportion of participants who were nutritionally at-risk in July 2011 (27%)
decreased by 1 percent at the end June 2012 (26%). The proportion of non-
nutritionally at-risk decreased from July 1,2011 through June 30,2012 by 13%.
The percentage of people who were served that did not complete a Nutritional
Risk Assessment went from 8% in July 2011 to 22% in June 2012 and this could
account for all or part of the decrease in the non-nutritionally at-risk number.
Contracts to the Elderly Activities Division,Department of Parks & Recreation.
Funds provided to the Elderly Activities Division are deposited directly to its respective
accounts. Elderly Activities Division provides the following contracted services and
reflects its own program objectives.
• Congregate Meals
• Training and Employment
• Home-Delivered Meals
• Nutrition Education
• Outreach
• Transportation
• Volunteer Services
Final Status Report on Program Objectives for FY 2011-12 9
2
CIVIL DEFENSE AGLENCY
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
1. Continue the priority of working with all segments of the community in developing
emergency-response plans.
a. Work with the public sectors in hazard/risk awareness and response preparedness.
Continue to review and update Police, Public Works, Fire, and Parks Standard
Operating Guidelines (SOGs).
This objective is ongoing and on target with regards to performance at 50
percent completion. The Civil Defense Agency continues to collaborate and
partner with various stakeholder agencies and groups to develop effective
response plans for a variety of emergency or disaster type events. Examples
include the recent involvement of the Civil Defense Agency in coordinating
the development of a Catastrophic Hurricane (Category 4) response plan for
the County of Hawaii as part of a Regional Catastrophic Planning Group
(RCPG) program. This process requires the engagement of various public
and private sector organizations and will help to identify critical capabilities
and gaps for response to and recovery from such an event.
b. Continue to coordinate and participate in emergency preparedness exercises, drills
and training.
This objective is at 50 percent completion based on current and historical
participation by the Civil Defense Agency in various preparedness exercises.
Such activities include but are not limited to the Triennial Airports
Emergency Preparedness Exercise, multiagency response exercise facilitated
by the 93rd Civil Support Team (93rd CST) of the Hawaii National Guard,
Energy Assurance table top exercise,Zephyr Hurricane Preparedness
Seminar,Tsunami table top exercise, Makani Pahili (annual hurricane
preparedness exercise), and a variety of other community association, school,
and business community presentations.
c. Continue to coordinate and participate in training for emergency response.
This objective has been combined with the objectives for lb (above)with the
same status update.
Six Month Progress Report on Program Objectives for FY 2012-13 1
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
2. Improve Civil Defense public notification systems.
a. Expand the use of the City Watch notification system for other Departments in the
County.
It should be noted that City Watch is a proprietary software program and
system and as such a brand or trademark product. Therefore it would be
desirable to amend this objective and delete any reference to a particular
product. Rather, it should be expressed in a manner that indicates the Civil
Defense Agency will maximize the use of the various communications systems
inclusive of landline, cellular phone, text messaging, and electronic mail or e-
mail to provide for community mass notification of events or emergencies. In
that regard the Civil Defense Agency is currently updating the new software
system directory and database used for the mass notification system. The
update is near 50 percent complete and progressing. Completion of the
update is expected within the fiscal year period and once that goal is met the
system will meet the performance measures of this objective.
b. Continue growth of the text messaging notification system.
In conjunction with objective 2a above, this objective involves the utilization
and deployment of trademark software known as Alerting Solutions.
Presently the transition from the former City Watch to the Alerting
Solutions product is at approximately 50% completion.
Six Month Progress Report on Program Objectives for FY 2012-13 2
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
3. Develop electronic systems for more efficient communication with State Civil
Defense, other emergency management partners, and County Departments.
a. Initiate the use of Microsoft SharePoint as a common platform for electronic
document collaboration.
The attainment of objectives 3&4 is heavily dependent upon the participation
and engagement of multiple agencies both within as well as outside of the
County of Hawaii government structure. In addition and similar to the
previous objective regarding City Watch, Share Point is a proprietary
software product and one of several products designed to provide the
capability of information sharing and supporting a "common operating
picture". Therefore it is recommended that this objective be amended to
reflect the development and implementation of an electronic internet
supported information sharing system to provide various incident
management agencies with situational awareness and a common operating
picture and to assist in resource management. Presently this objective has
not progressed and is less than 10 percent complete. To date three similar
and comparable products have been reviewed and a practical and viable
solution appears to be in the development stage with State Civil Defense. It is
desirable and recommended that consideration be given to utilizing the State
solution to insure compatibility and consistency.
4. Continue to work with Department of Education, American Red Cross and State Civil
Defense regarding new facilities being designated as emergency shelters, and
proposed facility upgrades to expand our shelter program.
This objective is in progress and approximately fifty percent complete. Planned
for late Spring early Summer 2013, a partnership project with the Army Corp of
Engineers to conduct a temporary electrical power needs and capabilities
assessment at various shelter facilities will be initiated. This project will help to
identify the power demands and generator needs for some of the shelter facilities
on the island and improve shelter sustainability. In addition, the ongoing
project of installing backup generator power at eleven (11) evacuation
shelter/center sites is at fifty percent complete. Currently the project has
progressed through the design and equipment acquisition phases and is
approaching the installation phase of the transfer switches.
Six Month Progress Report on Program Objectives for FY 2012-13 3
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
5. Continue to administer the Department of Homeland Security Grant Program for the
County of Hawai'i administered by the State Civil Defense Agency.
a. Using Homeland Security funds assist the Hawai'i State Dept. of Health(DOH)
develop a pandemic awareness program, develop and execute pandemic related
training, and improve DOH's on-island laboratory facilities.
This objective has been suspended due to a shift in DOH priority from
Pandemic preparedness to Mass Casualty preparedness.
6. Continue to review and update tsunami evacuation maps, and provide updates to
appropriate departments and agencies on an annual basis.
Project and objective is ongoing and fifty percent complete. Currently there are
no identifiable revisions or necessary modifications to the mapping resources.
7. Upgrade and repair existing sirens, and install new sirens in accordance with State
Civil Defense CIP Funding plan and through private subdivision developers.
This project and objective is in progress and presently approximately twenty-
five percent complete. As identified,the upgrade and repair/replacement of
sirens is based on four levels of priority: Priority 1,New or additional siren
locations and installation in designated evacuation areas, Priority 2,
Replacement of existing sirens in designated evacuation areas, Priority 3, New or
additional sirens at locations outside designated evacuation areas, and Priority 4,
Replacement of existing sirens outside designated evacuation areas. Presently,
the focus of the ongoing project is for priority levels 1,2, and 3. The respective
twenty-eight projects are a various stages of progress and therefore reflecting in
an overall twenty-five percent comprehensive project performance benchmark.
Six Month Progress Report on Program Objectives for FY 2012-13 4
CIVIL DEFENSE AGENCY
..... ... ......
CIVIL DEFENSE
1. Continue the priority of working with all segments of the community in developing
emergency-response plans.
a. Work with the public sectors in hazard/risk awareness and response preparedness.
Continue to review and update Police, Public Works, Fire, and Parks Standard
Operating Guidelines (SOGs).
This will continue to be an ongoing project under continued review.
b. Continue to coordinate and participate in emergency preparedness exercises, drills
and training.
Ongoing, Civil Defense has participated in 11 exercises and drills between
July,2011 and June,2012.
c. Continue to coordinate and participated in training for emergency response.
Ongoing, Civil Defense has participated in 14 preparedness events between
July,2011 and June,2012.
2. Improve Civil Defense public notification systems.
a. Expand the use of the City Watch notification system for other Departments in the
County.
June,2012, upgraded the City Watch (now known as Alerting Solutions)
mass notification contract,which drastically enhanced our current text
messaging capabilities and increased coverage,while allowing for flexibility
to expand and/or scale down depending on the size and scope of notification.
Also,we coordinated the notification of scheduled power outages with
Hawai'i Electric Light Company to ensure continuity of government services
in the event of a disaster.
b. Install back-up generators for Commercial Radio Stations.
We have installed a generator at the Ka'u Community Radio.
c. Continue growth of the "Talisman"text messaging notification system.
Civil Defense was required to change text notification providers. But we
continue to explore additional ways to contact the public.
Final Status Report on Program Objectives for FY 2011-12 1
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
d. Implement Civil Defense message and emergency road closure hotlines.
Civil Defense continues to explore additional methods for public notification
with the goal of reaching a broader audience and providing information
faster.
3. Develop electronic systems for more efficient communication with State Civil
Defense, other emergency management partners, and County Departments.
a. Initiate the use of Microsoft SharePoint as a common platform for electronic
document collaboration.
We are experiencing some growing pains with the use of Web EOC and
SharePoint as we develop our status boards depicting the relevant
information for each respective Emergency Support Function (ESF) and are
working in coordination with State Civil Defense and our IT department to
develop procedures and flow process.
4. Continue to work with Department of Education, American Red Cross and State Civil
Defense regarding new facilities being designated as emergency shelters, and
proposed facility upgrades to expand our shelter program.
Design for the new Ka'u gym/shelter is complete and the ground breaking is
scheduled for October 3,2012. We are also in the process of completing the
power transfer switch project for the design-build and installation of 14 power
transfer switches for 14 of our Public Schools identified as shelters. This allows
for the quick hook up of external generator power during a disaster to provide
lights and electricity to the respective school identified as shelters.
5. Continue to administer the Department of Homeland Security Grant Program for the
County of Hawai'i administered by the State Civil Defense Agency.
a. Using Homeland Security funds assist the Hawai'i State Dept. of Health(DOH)
develop a pandemic awareness program, develop and execute pandemic related
training, and improve DOH's on-island laboratory facilities.
Ongoing, however State Health Department has discontinued efforts to
improve their on-island laboratory facilities due to personnel shortages.
Consideration has been given to amend or modify this objective for future
budgets as the Department of Health has redirected their focus away from
the pandemic issues to other priorities.
Final Status Report on Program Objectives for FY 2011-12 2
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
6. Continue to review and update tsunami evacuation maps, and provide updates to
appropriate departments and agencies on an annual basis.
Ongoing, no revisions to the tsunami evacuation maps are needed at this time.
Final Status Report on Program Objectives for FY 2011-12 3
CIVIL DEFENSE AGENCY
CIVIL DEFENSE
7. Upgrade and repair existing sirens, and install new sirens in accordance with State
Civil Defense CIP Funding plan and through private subdivision developers.
Ongoing. A formal agreement with the State Department of Accounting and
General Services for access to sirens on County property passed Council on
October 20,2010 (res. 403.-10) and the final memorandum of agreement has
been signed for the installation of 11 new and upgrade of 11 old sirens in Hawai'i
County. 71 sirens will be bid for construction 28 sirens will be narrow banded.
Work Order Deployment Method;
• Contractors will bid on siren Work Order in lots
• State will procure siren equipment via sole source price list
• Work Orders are released with Owner Supplied Equipment
Final Status Report on Program Objectives for FY 2011-12 4
3
CORPORATION COUNSEL
CORPORATION COUNSEL
LITIGATION DIVISION
1. Offer training opportunities to the litigation team, and provide them effective tools to
take cases to trial.
Not on target to meet objective.
Despite the budgetary limitations that prevented the litigators from attending
the same training opportunities as afforded their counterparts in the private
sector, the attorneys were sent to some live training courses for Appellate Law
and Employment Law at the HSBA 2012 Bar Convention (Honolulu),EEOC
Updates and Understanding Reasonable Accommodations (Honolulu),The
Basics of Human Resources Law (Honolulu),Drug and Alcohol Testing Program
for Supervisors (Hilo),Bias Awareness and Prevention (Hilo),Annual CAAP
Conference (Hilo), and NBI Construction Defect Litigation Seminar(Honolulu).
2. Continue to make litigation client friendly. The Litigation Division will contact all
major County departments to schedule meetings to discuss ongoing cases, the scope
of liability and methods to reduce the department's exposure to unnecessary risks.
On target to meet objective.
3. Responsibly monitor pending lawsuits by recommending settlement only when
quantifiable justifications exist.
On target to meet objective.
Upon filing motions to dismiss or for summary judgment, courts dismissed six
lawsuits in favor of the County. One lawsuit was settled for$22,000; this case
had a total settlement demand of approximately $45,000.
The County processed 32 claims during the fiscal year, and paid out $30,279.31
for 18 claims. The County also recovered $8,123.78 in monies for damaged
properties owned by the County.
Six Month Progress Report on Program Objectives for FY 2012-13 1
CORPORATION COUNSEL
COUNSELING & DRAFTING DIVISION
1. Review of documents. The Division will review and approve legal documents
submitted by the various County departments and agencies promptly. This review
will include a thorough analysis of potential legal exposure and liabilities. To the
extent possible, 75% of legal documents shall be completed within 7 business days.
On target to meet objective.
Approximately 537 documents were reviewed with a completion rate of 95.9%.
Additionally, approximately 277 documents and requests were reviewed and
commented on with a completion rate of 81.6%.
2. Drafting documents and legislation. The Division will draft documents and
legislation at the request of its County clients in a prompt manner. To the extent
possible, 75% of requests shall be completed within 21 business days or less.
On target to meet objective.
Approximately 56 projects were completed with a completion rate of 80.4%.
3. Written Requests for a Legal Opinion. The Division will thoroughly research and
draft legal opinions for its County clients in a prompt manner. To the extent possible,
75% of requests shall be completed within 21 business days or less.
On target to meet objective.
Approximately 167 legal opinions were drafted with a completion rate of 85.6%.
4. Miscellaneous Requests for Legal Assistance, including Long-term Projects. The
Division will respond to departmental and agency requests for legal service that may
not involve a formal written response or extensive legal research. These
miscellaneous requests may also include long-term projects, which are time-and
resource-consuming. For requests not requiring a formal written response or
extensive research, to the extent possible, 50% of all requests shall be completed
within 21 business days. For long-term projects, to the extent possible, requests shall
be completed within the time frame allocated for the project.
On target to meet objective.
Approximately 124 miscellaneous requests were completed with a completion
rate of 73%, and approximately 169 long-term projects were received.
Six Month Progress Report on Program Objectives for FY 2012-13 2
CORPORATION COUNSEL
COUNSELING & DRAFTING DIVISION
5. Training for County Officers and Employees, and Board and Commission
Members.* The Division will conduct ongoing training for County officers and
employees, and substantive Boards and Commissions to prevent procedural and
substantive errors, including recall training as requested by our County clients.
On target to meet objective.
Training was provided in both Hilo and Kona on approximately 8 different
topics during this reporting period. Of the 165 persons trained, 10 were either
Department heads or Deputy Department Heads, 1 was a Council Member, and
the remaining 154 were County employees.
6. Risk Management/Mitigation.* The Division will continue to work with their
respective clients in risk management activities, in conjunction with the County's risk
manager.
On target to meet objective.
*these headings were incorrect in the FY2012-2013 Program Budget
Six Month Progress Report on Program Objectives for FY 2012-13 3
CORPORATION COUNSEL
BOARD OF ETHICS
1. Review all petitions and requests for opinions in a prompt manner.
On target to meet objective.
The Board of Ethics received eight petitions from July 1,2012 to December 31,
2012. After the Board met on seven of the petitions,three were dismissed, one
was withdrawn, and two required no action. Two of the petitions are scheduled
for hearing in January,2013.
Six Month Progress Report on Program Objectives for FY 2012-13 4
CORPORATION COUNSEL
COST OF GOVERNMENT
1. Examine and investigate the organizations and methods of operations of all County
departments, commissions, boards, offices and other instrumentalities of all branches
of the County government and determines and recommends changes, if any, by the
Charter-imposed deadline
There is no Cost of Government Commission at this time. A new Cost of
Government Commission will be appointed to terms starting one year after the
beginning of the term of the mayor, and shall submit its report not later than
eleven months after its appointment.
Six Month Progress Report on Program Objectives for FY 2012-13 5
CORPORATION COUNSEL
LITIGATION DIVISION
1. Offer training opportunities to the litigation team, and provide them effective tools to
take cases to trial.
Objectives not met.
The reduction in our training budget has meant we are not able to provide better
continuing education and training opportunities for our litigation attorneys.
The most effective litigation training is the "NITA-style" or"learn by doing"
method of trial practice training. Without question,this is the most effective
method of learning trial skills. These are generally longer trainings (2-5 days)
and come at considerable cost, given the high intensity of training and low
faculty to student ratio. Budget reductions have meant we are not able to send
even one of our attorneys to this type of training.
Despite the budgetary limitations that prevented all of the litigators from
attending the above-described training opportunities as afforded to their
counterparts in the private sector,we did send four of the five litigators to some
live training courses outside of Hilo ("Management Skills for First Time
Supervisors" in Honolulu, "Communicating with Tact and Finesse for Managers
and Supervisors" in Honolulu, "How to Handle Conflict and Confrontation" in
Honolulu, "CM-ECT Training" in Honolulu, "Construction Law and
Mechanics' in Honolulu and HSLEOA Conference in Honolulu). We also
managed to have four out of the five litigators attend other training sessions in
Hilo (such as, "Attorney Conflicts of Interest in Hawaii" (HCBA), "OIP
Sunshine Law Seminar",Annual CAAP Conference,Anti-
Discrimination/Harassment Training, and Preventing Retaliation in the
Workplace), and participated in training teleconferences,DVD and on-line
seminars such as "Work Related Stress Claims",HSBA (to maintain attorneys'
licenses, such as, "Issues and Lessons learned from Bishop Estate Litigation"),
Management Seminars, and "EEO in Hawaii".
2. Continue to make litigation client friendly. The Litigation Division will contact all
major County departments to schedule meetings to discuss ongoing cases, the scope
of liability and methods to reduce the department's exposure to unnecessary risks.
Objective met.
Final Status Report on Program Objectives for FY 2011-12 1
CORPORATION COUNSEL
LITIGATION DIVISION
We've set up meetings to inform County Departments of all phases of litigation:
for the initial pleading(the complaint for or against the County),we inform and
discuss with the pertinent County workers the general theory of the case; for
discovery,we coordinate with County personnel, including the Directors,for
requests and responses to admissions, interrogatories and records, and we
prepare County employees for oral depositions; for motions practice,we inform
and discuss our understanding and arguments with the County employees; for
mediation,arbitration and trial preparation we review relevant documents and
discuss with the County employees their statements and/or testimonies to be
presented; for settlement negotiations,we involve all pertinent County personnel
in the decision making; and for appeals of judgments for or against the County,
we discuss with the pertinent County personnel. In addition,we contact our
County departments in all phases of litigation through phone,e-mails, and texts.
In addition,the litigators have provided training to County employees and
officials for litigation preparation, civil litigation, grievance procedure,
discipline,internal investigations,job performance reviews, investigating
accidents and claims, investigating workers compensation claims, and discovery
in criminal prosecution,
3. Responsibly monitor pending lawsuits by recommending settlement only when
quantifiable justifications exist.
Objective met.
Three major lawsuits were settled for a total of$390,000; these lawsuits had a
potential monetary liability exposure of$2,602,717.18. The courts dismissed
seven cases in favor of the County.
The County received 82 claims, of which 15 claims were denied and 47 claims
were closed with a total payout of$38,570.75. Two Personal Injury Payments
remain open, and to date the County has paid $9,168.12 in no-fault medical
benefits. Three claims closed as "Damages Recovered" in the amount of
$3,134.21.
Final Status Report on Program Objectives for FY 2011-12 2
CORPORATION COUNSEL
COUNSELING & DRAFTING DIVISION
1. Review of documents. The Division will review and approve legal documents
submitted by the various County departments and agencies promptly. This review
will include a thorough analysis of potential legal exposure and liabilities. To the
extent possible, 75%of legal documents shall be completed within 7 business days.
Objective met.
Approximately 1,255 requests for review and approval of documents were
received. 95.90% of these documents were completed within 7 business days.
2. Drafting documents and legislation. The Division will draft documents and
legislation at the request of its County clients in a prompt manner. To the extent
possible, 75% of requests shall be completed within 21 business days or less.
Objective met.
Approximately 162 documents drafted,with 84.60% completion within 21
business days.
3. Written Request for a Legal Opinion. The Division will thoroughly research and
draft legal opinions for its County clients in a prompt manner. To the extent possible,
75% of requests shall be completed within 21 business days or less.
Objective met.
Approximately 364 legal opinions drafted,with 88.50% completion within 21
business days.
4. Miscellaneous Requests for Legal Assistance, including Long-term Projects. The
Division will respond to departmental and agency requests for legal service that may
not involve a formal written response or extensive legal research. These
miscellaneous requests may also include long-term projects, which are time-and
resource-consuming. For requests not requiring a formal written response or
extensive research, to the extent possible, 50% of all requests shall be completed
within 21 business days. For long-term projects, to the extent possible, requests shall
be completed within the time frame allocated for the project.
Objectives met.
Final Status Report on Program Objectives for FY 2011-12 3
CORPORATION COUNSEL
COUNSELING & DRAFTING DIVISION
Approximately 765 requests for review and comment received,with a
completion rate of 81.30% being completed within 21 business days.
Approximately 260 miscellaneous requests for service were received with a
completion rate of 67.30%within 21 business days.
Approximately 341 requests for work on long term projects were received.
5. Training for County Officers and Employees, and Board and Commission
Members. The Division will conduct ongoing training for County officers and
employees, and substantive Boards and Commissions to prevent procedural and
substantive errors, including recall training as requested by our County clients.
Objectives met.
The Division provided training in both Hilo and Kona on 20 different topics
during this reporting period. Of the 831 persons trained, 46 were either
Department Heads or Deputy Department Heads,21 were members of various
boards and/or commissions, and the remaining 764 were County employees.
6. Development of a Risk Management System. The Division will continue to work
with their respective clients in risk management activities, in conjunction with the
County's risk manager.
Objectives met.
This sustained program has each of the Counseling and Drafting Division
Deputies acting as both advisor and teacher. The Deputies continually work
with the client departments to reduce hazards and liabilities within the
department's or agency's projects.
Final Status Report on Program Objectives for FY 2011-12 4
CORPORATION COUNSEL
BOARD OF ETHICS
1. Review all petitions and requests for opinions in a prompt manner.
Objective met.
For Fiscal Year 2011-2012, the Board of Ethics heard and rendered decisions on nine
petitions.
Issue No. Petition No. Date Action
1 2011-01 01/18/11 Date and receipt of petition.
02/09/11 Initial review. Two members recused
themselves, so no quorum to hear
petition. On hold till new member
appointed.
07/13/11 Initial review. Petition dismissed.
08/10/11 Order of dismissal signed and filed.
2 2011-02 01/18/11 Date and receipt of petition.
02/09/11 Initial review. Two members recused
themselves, so no quorum to hear
petition. On hold till new member
appointed.
07/13/11 Initial review. Petition dismissed.
08/10/11 Order of dismissal signed and filed.
3 2011-04 01/27/11 Date and receipt of petition.
02/09/11 Initial review. Two members recused
themselves, so no quorum to hear
petition. On hold till new member
appointed.
07/13/11 Initial review. Petition dismissed.
08/10/11 Order of dismissal signed and filed.
4 2011-05 01/27/11 Date and receipt of petition.
02/09/11 Initial review. Two members recused
themselves, so no quorum to hear
petition. On hold till new member
appointed.
07/13/11 Initial review. Petition dismissed.
08/10/11 Order of dismissal signed and filed.
Final Status Report on Program Objectives for FY 2011-12 5
CORPORATION COUNSEL
BOARD OF ETHICS
5 2011-07 02/03/11 Date and receipt of petition.
03/09/11 Initial review- continued it to question
Respondent.
05/11/11 Chair recused himself, so no quorum.
On hold till new member appointed.
07/13/11 Initial review. Petition dismissed.
08/10/11 Order of dismissal signed and filed.
6 2011-08 02/03/11 Petition received.
03/09/11 Hearing—continued at Petitioner's
request.
05/11/11 Hearing—continued at Petitioner's
request.
07/13/11 Hearing—continued at Petitioner's
request.
11/09/11 Petitioner withdrew petition.
7 2011-09 11/17/11 Petition received.
12/05/11 Initial review. Petition dismissed.
01/11/12 Order of dismissal signed and filed.
8 2012-01 06/19/12 Petition received.
07/11/12 Initial review—no quorum due to
recusals.
9 2012-02 06/26/12 Petition received.
Final Status Report on Program Objectives for FY 2011-12 6
CORPORATION COUNSEL
COST OF GOVERNMENT
1. Examine and investigate the organizations and methods of operations of all County
departments, commissions, boards, offices and other instrumentalities of all branches
of the County government and determines and recommends changes, if any, by the
Charter-imposed deadline.
The Cost of Government Commission submitted its report for its 2010-2011
term on June 29,2011. The Cost of Government Commission will not be
reconvened until one year after the beginning of the term of the Mayor, per
Hawaii County Charter Section 5-2.3.
Final Status Report on Program Objectives for FY 2011-12 7
COUNTY COUNCIL +
COUNTY CLERK +
LEGISLATIVE AUDITOR
COUNTY COUNCIL/CLERK
COUNCIL/CLERK
Clerk's Office-Council and Committee Services Sections
1. Fulfill legal notice requirements for all Council and Committee meetings, including
preparation of meeting agenda and posting and publication of meeting notices.
Objective being achieved.
2. Provide an accurate reflection of Council and Committee meetings and votes taken by
preparing minutes of each meeting in accordance with law.
Objective not being achieved.
3. Prepare DVD copies of videotaped Council and Committee meetings as requested by
the public, departments, and elected officials.
Objective being achieved.
4. Provide copies and access to Council records and Clerk documents upon request by the
public, departments, and elected officials in a timely manner and as required by law.
Objective being achieved.
5. Provide ongoing support to the public with the retrieval of documents and information
from the Council's Record system available on the Clerk-Council web page.
Objective being achieved.
6. Assist the elected officials and the public to achieve meaningful and effective
participation in Council and Committee meetings.
Objective being achieved.
Support Service Division
1. Process all documents submitted by departments for reproduction within two business days.
Objective being achieved. (Besides hard copies,we are able to receive
documents through the computer, and by CD/DVD or jump drive.) To date
1,610,473 B/W copies and 139,871 color copies were made.
Six Month Progress Report on Program Objectives for FY 2012-13 1
COUNTY COUNCIL/CLERK
COUNCIL/CLERK
2. Process all pieces of outgoing postal and interdepartmental mail delivered by
departments no later than 2:30 p.m. within the same business day.
Objective being achieved. (To date posted 164,381 pieces of mail)
3. Distribute incoming mail delivered to 25 Aupuni Street, Suite 1008, within two hours
from receipt.
Objective being achieved.
4. Assist departments in complying with USPS regulations.
Objective being achieved.
Legislative Research Branch
1. Prepare semi-annual supplements to the County Code for distribution within eight weeks
of receipt of final adopted ordinances; pursuant to Hawai`i County Code, section 2-153.
Objective being achieved. Supplement 14 to the Hawaii County Code was
submitted for distribution on July 31,2012.
2. Complete review of legislation initiated by a Council Member as to its proper form
within two weeks of receipt. Complex legislation may require a longer review period.
Objective being achieved. LRB reviewed 24 resolutions and 23 bills between July
1,2012 and December 31,2012. Additionally,LRB reviewed 19 proposed
amendments to legislation on Council and Committee agendas.
3. Provide support to the administration, as requested and time permitting, with drafting,
analysis, and research services.
Objective being achieved. All requests for drafting, analysis and research were
responded to in a timely manner.
4. Monitor Council and Committee meetings to provide research and advisory support
for decision-makers on proposed legislative initiatives.
Objective being achieved. An LRB staff member remained on-site and
monitored all committee and council meetings, providing requested support,
until the adjournment of each meeting.
Six Month Progress Report on Program Objectives for FY 2012-13 2
COUNTY COUNCIL//CLERK
.:..... ...... :....
COUNCIL/CLERK
5. Prepare the annual report for the Council-Clerk's Office within designated timelines.
Objective achieved. The annual report for the Office of the County Clerk and
Hawaii County Council was completed and submitted in a timely manner.
6. Update the Council-Clerk's website to include revisions to the Hawai`i County Code
in the interim between supplements, revisions to the Hawai`i County Charter pursuant
to the 2012 General Election, Operating and CIP budgets for the upcoming fiscal
year, new or amended Council Rules of Procedure and Organization, and other
miscellaneous internet maintenance duties.
Objective being achieved. The Hawaii County Code was updated in a timely
manner, as soon as ordinances became available to the LRB. The Hawaii
County Charter was updated to include the amendments approved on the
November 6,2012 general election as soon as the election results were certified
by the State Office of Elections. The operational and capital budgets were posted
upon becoming ordinances. The Council Rules of Procedure and Organization
were updated after each duly approved amendment by the Council.
7. Monitor the annual State Legislative session and assist the Council by preparing a list
of bills of significant County interest and providing timely reports.
The Hawaii State Legislature was not in session (in interim) during the period
between July 1,2012 and December 30,2012.
7. Perform all other miscellaneous duties that may be assigned by the County Clerk.
Objective being achieved. FY 12-13 include preparing ballot questions for
proposed charter amendments for the 2012 General Election, analysis of the
fiscal year budget for the Clerk/Council, proofreading materials for supplements
14 and 15 to the Hawaii County Code and the 2012 Hawaii County Charter,
updating the Clerk/Council vehicle use policy, and creating and audio/visual
policy for satellite Council offices.
Six Month Progress Report on Program Objectives for FY 2012-13 3
COUNTY COUNCIL/CLERK
ELECTIONS DIVISION
1. To encourage voter participation by doing a mass mail-out of Permanent Absentee
Applications to registered voters.
Objective being achieved.
2. To increase ballot access for all voters at the Absentee Walk-In voting sites.
Objective being achieved.
3. To increase voter education by expanding the Young Voter Registration Program to
middle school grades.
Objective being achieved.
4. To provide election information and to increase voter registration by working with the
university campuses with voter registration drives.
Objective being achieved.
Six Month Progress Report on Program Objectives for FY 2012-13 4
LEGISLATIVE AUDITOR
LEGISLATIVE AUDITOR
1. To procure an independent certified public accountant to conduct an annual post-audit
of the County's accounts and financial transactions (Hawai`i County Charter §10-13).
Pursuant to Hawaii County Charter§10-13,the Office of the Legislative
Auditor procured external auditor Accuity LLP to conduct annual financial
audits for the four-year period FY2009-2010 through FY2012-2013. As part of
this contract,Accuity LLP completed fieldwork and issued the following for
FY2011-2012: a Financial Statement Audit and Management Report of the
Department of Water Supply, a USDA Verification for the Kula'imano Elderly
Housing Project, and an Audit Opinion on the County's Comprehensive Annual
Financial Report.
2. To file an annual audit plan with the Council based on a County-wide risk assessment
of funds, programs, services, and operations of any County agency, executive agency,
or program, which is supported, in whole or in part, by County funds (Hawai`i
County Charter §3-18).
The Office of the Legislative Auditor completed an updated County-wide risk
assessment survey of key management personnel by examining agencies and
programs in greater detail and at different organizational levels than examined
in our FY2007-2008 survey. These updated survey results served as an objective
basis for the development of an 18-month audit plan (January 2013-June 2014),
which was presented to the Council's Finance Committee on December 18,2012.
3. To conduct or cause to be conducted performance and/or financial audits of County
agencies, programs, and/or operations in accordance with the annual audit plan, or as
determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18).
The Office of the Legislative Auditor is awaiting revised policies and procedures
from the Department of Environmental Management as part of a limited scope
performance or financial audit of internal controls related to its billing and
collection of wastewater and solid waste fees (current and delinquent).
4. To conduct or cause to be conducted follow-up performance and/or financial reviews
of audited entities in accordance with the annual audit plan, or as determined
necessary by the Legislative Auditor(Hawai`i County Charter §3-18).
The Office of the Legislative Auditor commenced development of a database to
permit tracking,monitoring, updating, and reporting to the Council on the
status of implementation by County agencies and programs of audit
recommendations contained in reports prepared by our office as well as third-
party experts procured by our office.
Six Month Progress Report on Program Objectives for FY 2012-13 5
LEGISLATIVE AUDITOR
LEGISLATIVE AUDITOR
5. To conduct or cause to be conducted performance and/or financial audits of County
agencies,programs, and/or operations as may be requested by the Council by
resolution.
The Office of the Legislative Auditor conducted an entrance conference and is
awaiting documentation from the Department of Water Supply related to a
proposed performance audit of its water meter award and compliance review
procedures related to the Hawaiian Ocean View standpipe station as requested
by the Council in Resolution No. 312-12.
Six Month Progress Report on Program Objectives for FY 2012-13 6
COUNTY COUNCIL/CLERK
COUNCIL/CLERK
Clerk's Office-Council and Committee Services Sections
1. Fulfill legal notice requirements for all Council and Committee meetings, including
preparation of meeting agenda and posting and publication of meeting notices.
Objective achieved.
2. Provide an accurate reflection of Council and Committee meetings and votes taken by
preparing synopsized or summary minutes of each meeting in accordance with law.
Objective not achieved.
3. Prepare DVD copies of videotaped Council and Committee meetings as requested by
the public, departments, and elected officials.
Objective achieved. A total of 788 DVD copies were made.
4. Provide copies and access to Council records and Clerk documents upon request by the
public, departments, and elected officials in a timely manner and as required by law.
Objective achieved.
5. Provide ongoing support to the public with the retrieval of documents and information
from the Council's Record system available on the Clerk-Council web page.
Objective achieved.
6. Assist the elected officials and the public to achieve meaningful and effective
participation in Council and Committee meetings.
Objective achieved.
Support Service Division
1. Process all documents submitted by departments for reproduction within two business days.
Objective achieved. (Besides hard copies,we are able to receive documents through
the computer, and by CD/DVD or jump drive.) A total of 3,369,798 B/W copies and
337,410 color copies were made.
Final Status Report on Program Objectives for FY 2011-12 1
COUNTY COUNCIL,/CLERK
COUNCII,/CLERK
2. Process all pieces of outgoing postal and interdepartmental mail delivered by
departments no later than 2:30 p.m. within the same business day.
Objective achieved. (Posted 333,322 pieces of mail)
3. Distribute incoming mail delivered to 25 Aupuni Street, Suite 1008, within two hours
from receipt.
Objective achieved.
4. Assist departments in complying with USPS regulations.
Objective achieved.
Legislative Research Branch (LRB)
1. Prepare semi-annual supplements to the County Code for distribution within eight weeks
of receipt of final adopted ordinances; pursuant to Hawai`i County Code, section 2-153.
Objective achieved. Supplements 12 and 13 were prepared for distribution as
required by Section 2-153 of the Hawaii County Code.
2. Complete review of legislation initiated by a Council Member as to its proper form
within two weeks of receipt. Complex legislation may require a longer review period.
Objective achieved. LRB completed review of 41 bills and 47 resolutions.
Additionally,LRB completed review of 54 proposed amendments to bills and
resolution before the council or its committees.
3. Provide support to the administration, as requested and time permitting, with drafting,
analysis, and research services.
Objective achieved. All requests for drafting assistance, analysis, and review
were responded to in a timely manner. All requests for research assistance were
responded to in a timely manner.
Final Status Report on Program Objectives for FY 2011-12 2
COUNTY COUNCIL/CLERK
COUNCIL/CLERK
4. Monitor Council and Committee meetings to provide research and advisory support
for decision-makers on proposed legislative initiatives.
Objective achieved. All meetings of the Council and its committees were
monitored by an LRB staffer through adjournment. Requests for drafting of
amendments, providing reference resources, analysis of Council Rules and
Robert's Rules of Parliamentary Procedure, and all other requests were fulfilled.
5. Prepare the annual report for the Council-Clerk's Office (in comprehensive and
highlight formats)within designated timelines.
Objective achieved. The annual report for the Hawai`i County Council and the
Office of the County Clerk was submitted to the Mayor's Office on October 20,
2011.
6. Update the Council-Clerk's website to include revisions to the Hawai`i County Code
in the interim between supplements, revisions to the Hawai`i County Charter pursuant
to the 2010 General Election, Operating and CIP budgets for the upcoming fiscal
year, new or amended Council Rules of Procedure and Organization, and other
miscellaneous internet maintenance duties.
Objective achieved. LRB incorporated ordinances into the internet version of
the Hawaii County Code within two weeks of receipt. All other web-based
documents/resources under the auspices of the LRB were updated in a timely
manner.
Final Status Report on Program Objectives for FY 2011-12 3
COUNTY COUNCIL/CLERK
ELECTIONS DIVISION
1. To update voter registration list using the NCOA list.
Objective will be achieved at a later date.
2. To update voter registration address directory with the Center Line addresses.
Objective will be achieved at a later date.
3. To provide technical support to the County Reapportionment Commission.
Objective achieved.
4. To locate convenient and accessible polling places.
Objective achieved.
Final Status Report on Program Objectives for FY 2011-12 4
LEGISLATIVE AUDITOR
LEGISLATIVE AUDITOR
1. To procure an independent certified public accountant to conduct an annual post-audit
of the County's financial transactions (Hawai`i County Charter §10-13).
Annual Financial Audit. Hawaii County Charter section 10-13 requires an
independent post-audit of the accounts and other evidences of financial
transactions of the County to be conducted at least once every year by a certified
public accountant or firm of certified public accountants, having no personal
interest, direct or indirect, in the fiscal affairs of the County.
Pursuant to this Charter requirement,the Legislative Auditor's Office
completed the procurement of external auditor Accuity LLP to conduct annual
financial audits for the four-year period FY2009-2010 through FY2012-2013.
As part of this contract,Accuity LLP completed the following audit activities
and reports related to FY2010-2011:
• Audit of the County's Comprehensive Annual Financial Report;
• Audit of the Department of Water Supply's Financial Statement;
• Single Audit of Federal Financial Assistance Programs;
• Landfill Financial Assurance Report; and
• Office of Housing Section 8 Report.
On May 30,2012,Accuity LLP initiated its audit activities related to FY2011-
2012 by conducting entrance conferences with the Department of Finance and
Department of Water Supply.
2. To file an annual audit plan with the Council based on a County-wide risk assessment
of funds, programs, services, and operations of any County agency, executive agency,
or program, which is supported, in whole or in part, by County funds (Hawai`i
County Charter §3-18).
Updated County-wide Risk Assessment and Annual Audit Plan. On June 30,
2012,the Legislative Auditor's Office distributed to key management personnel
an updated County-wide risk assessment survey related to County agencies and
programs. In order to examine major County functions and activities in greater
detail and at different organizational levels than examined in our FY2007-2008
risk assessment survey, the Legislative Auditor's Office expanded the survey
population and refined our risk assessment questionnaires. Risk assessment
survey results are intended to serve as an objective basis for future annual audit
plans, including performance and/or financial audits to be conducted or
procured by our office. In the meantime, the Legislative Auditor's Office
continued and expanded upon performance audit activities outlined in our
FY2010-2011 audit plan.
Final Status Report on Program Objectives for FY 2011-12 5
LEGISLATIVE AUDITOR
LEGISLATIVE AUDITOR
Audit Database. In FY2011-2012, the Legislative Auditor's Office completed
development of a database to permit tracking, updating, and regular reporting
to the County Council of the status of implementation by County agencies and
programs of audit recommendations contained in reports prepared by the
Legislative Auditor's Office and third-party experts procured by our office.
3. To conduct or cause to be conducted performance and/or financial audits of County
agencies,programs, and/or operations in accordance with the annual audit plan, or as
determined necessary by the Legislative Auditor(Hawai`i County Charter §3-18).
P&R—Facilities Asset Management—Performance Audit. On July 20,2011,the
Legislative Auditor's Office completed a limited scope performance audit of the
Department of Parks and Recreation's facilities asset management, and
presented its audit report to the Council's Finance Committee on August 2,
2011. Audit recommendations included implementation of industry best
practices for comprehensive asset management including, but not limited to: (1)
updated facility inventories and condition assessments; (2) integrated plans to
address preventative maintenance as well as deferred maintenance,ADA
rehabilitation, and hazardous materials abatement; and (3) prioritized
operations and budgeting to meet critical repair needs, periodic maintenance
activities, and manpower and equipment requirements.
DEM—Billing/Collection of Sewer Fees—Performance Audit. On November 9,
2011, the Legislative Auditor's Office conducted an entrance conference with the
Department of Environmental Management to discuss a limited scope
performance audit of internal controls related to the Wastewater Division's
billing and collection of sewer fees. During the entrance conference,DEM
indicated that it was revising all policies and procedures related to its billing and
collection of wastewater as well as solid waste fees (current and delinquent).
Therefore, our office has postponed the performance audit to allow the
Department time to implement its revised policies and procedures. We are
awaiting the Department's response as to timelines for implementation of a
strategic plan and revised policies and procedures.
Final Status Report on Program Objectives for FY 2011-12 6
LEGISLATIVE AUDITOR
LEGISLATIVE AUDITOR
4. To conduct or cause to be conducted follow-up performance and/or financial reviews
of audited entities in accordance with the annual audit plan, or as determined
necessary by the Legislative Auditor(Hawai`i County Charter §3-18).
DPW—CIP Contract Supplements/Change Orders (2008)—Audit Follow-up.
On July 11,2011,the Department of Public Works transmitted to our office a
spreadsheet of contract supplements and change orders approved during the
period July 1,2009 through December 31,2010. To permit comparison of
contract supplements and change orders to the entire contract population, our
office requested a spreadsheet of all construction and professional services
contracts active during the same period. On December 8,2011,DPW provided
the requested data,which is being analyzed and will be independently
corroborated by our office with results transmitted in a report to the County
Council and the Mayor and filed with the County Clerk as a public record.
DWS—Cash Handling and Financial IT Systems (2010)—Audit Follow-up. On
December 1,2011, our office transmitted to the Department of Water Supply a
request for an update as to its status of addressing audit findings and
implementing audit recommendations for improvement of internal controls
related to its cash handling and financial IT systems. On January 23, 2012,
DWS provided its written response, and our office is in the process of
performing testing to confirm the department's adherence to as well as the
effectiveness of actions it reported. Results of our evaluation will be transmitted
in a report to the Council and the Mayor and filed with the Clerk as a public
record.
5. To conduct or cause to be conducted performance and/or financial audits of County
agencies, programs, and/or operations as may be requested by the Council by
resolution.
Real Property Tax Review—Council Resolution No. 76-11.
Resolution 76-11 adopted by the County Council, requested a review and
potential reform of the County of Hawai`i's real property tax structure. On
October 11,2011, the County of Hawaii and the International Association of
Assessing Officers (IAAO) entered into an Agreement for the performance of a
broad level review of the County's real property tax policy and administration.
The contract amount of$40,000 was paid from the Legislative Auditor's
miscellaneous contract services account. Between November 15 and 19, 2011,
IAAO consultants conducted site visits and departmental interviews in East and
West Hawaii.
Final Status Report on Program Objectives for FY 2011-12 7
LEGISLATIVE AUDITOR
LEGISLATIVE AUDITOR
On April 3,2012,an IAAO team member presented a written report entitled "A
Technical Assistance Report Evaluating Property Tax Policies and Administrative
Practices in Hawaii County"to the County Council's Committee of Finance,
which report was filed as a public record with the County Clerk. IAAO's
recommendations included, but were not limited to: 1) conducting an annual
analysis of tax loss, shifting, and exemptions, and the allocation effects of
multiple tax rates for comparison with a single rate system to determine whether
the intent of underlying policies of the current multiple rate system are being
realized; 2) codifying of amendments to the Hawaii County Code to improve
clarity and eliminate unused provisions and to implement requirements for
annual ratio studies, periodic review of properties granted full or partial
exemptions,physical inspection of property on a regular basis, and acceptability
of the income approach to value; 3) developing a Ratio Study Procedure Manual
separate from the current Appraisal Manual as well as training for staff in
conducting ratio studies; 4) formalizing supervisory review of staff appraisals to
incorporate a broader role for valuation analysts, including running queries on a
regular basis to check for sales and building permit chasing,with findings
reported as part of an annual ratio study; and 5) deploying appraisers on a task,
property type, and market basis rather than the current geographical zone basis
as well as establishing continuing education programs for appraisers.
Final Status Report on Program Objectives for FY 2011-12 8
5
COUNTY PHYSICIANS
COUNTY PHYSICIANS
COUNTY PHYSICIANS
1. Continue to serve the County diligently as in the past.
This is ongoing.
Six Month Progress Report on Program Objectives for FY 2012-13 1
COUNTY PHYSICIANS
COUNTY PHYSICIANS
1. Continue to serve the County diligently as in the past.
This is ongoing.
Final Status Report on Program Objectives for FY 2011-12 1
6
ELDERLY ACTIVITIES
ELDERLY ACTIVITIES
COORDINATED SERVICES UNIT
The CSE staff will strive to promote maximum independence, optimum health,personal
dignity and self-enrichment by:
1. Providing Information and Assistance Services to 3,500 older adults.
Objective is being achieved. Served 2,122 seniors, or 61% of the established
objective of 3,500.
2. Providing Outreach Services to 900 adults
Objective is being achieved. Served 439 seniors or 49% of the established
objective of 900 older adults.
3. Providing Transportation Services to 1,000 older adults and accomplishing 34,000
trips annually.
Objective is being achieved. Provided Transportation services for 844 seniors
or 84% of the established objective of 1,000 older adults and completed
20,284 trips or 60% of the 34,000 trips annually.
4. Providing Transportation Services to 40 individuals under 60 years of age with
disabilities and accomplishing 600 trips annually.
Objective is being achieved. Provided Transportation services for 40
individuals under 60 yrs. of age or 100% of the established objective of 40
individuals & completed 308 trips or 51% of the 600 trips annually.
5. Providing and completing 2,000 referrals.
Objective is being achieved. Completed 811 referrals or 41% of the
established objective of 2,000.
6. Providing individuals with disabilities/older adults with 290 hours of chore
services per month. (3,480 per year)
Objective is being achieved. CSE provided 2,707 hours or 78% of the
established objective of 3,480 hours of chore service to individuals with
disabilities/older adults per year.
Six Month Progress Report on Program Objectives for FY 2012-13 1
ELDERLY ACTIVITIES
RETIRED AND SENIOR VOLUNTEER PROGRAM
Enhance the overall quality of life, i.e., maximum independence, optimum health,
personal dignity, and self-enrichment of persons 55 years and older by:
1. Providing diverse and meaningful volunteer opportunities to 1,200 persons 55 years
and older.
Objective achieved. 1,574 RSVP volunteers served in volunteer assignments.
2. Assisting significantly in meeting community needs by providing 140,000 hours of
volunteer service in a minimum of 150 volunteer stations.
Objective is being achieved. RSVP volunteers provided 69,238 hours of
volunteer service through 153 volunteer stations.
3. Providing 125 volunteers to assist in Food Basket's Senior Farmers' Market Nutrition
Program.
Objective achieved. 261 RSVP volunteers assisted in Food Basket's Senior
Farmers' Market Nutrition Program.
4. Providing 30 volunteers to assist the Blood Bank of I at 4 community blood drives.
Objective is being achieved. 35 volunteers served in the Blood Bank of Hawaii
Community Blood Drives.
Six Month Progress Report on Program Objectives for FY 2012-13 2
ELDERLY ACTIVITIES
NUTRITION PROGRAM
Congregate Nutrition Services
1. To provide 65,000 nutritious meals, each containing 1/3 of the U.S. RDA,to 900
older individuals, aged 60 and older, at fifteen congregate nutrition sites throughout
Hawai`i County by June 30, 2013.
Objective is being achieved. 33,885 meals were served to 926 seniors. This is
52% of our objective for meals, and 103% of our objective for seniors served.
Home Delivered Meal Service (Meals on Wheels)
1. To deliver 65,000 nutritious meals, each containing 1/3 of the U.S. RDA,to 350 frail,
homebound older individuals, aged 60 and older,throughout Hawai`i County by
June 30, 2013.
Objective is being achieved. 30,554 meals were served to 260 seniors. This is
47% of our objective for meals, and 74% of our objective for seniors served.
Six Month Progress Report on Program Objectives for FY 2012-13 3
ELDERLY ACTIVITIES
SENIOR COMMUNITY SERVICES EMPLOYMENT
1. Place 5 enrollees into unsubsidized jobs by FY's end.
Objective is being achieved.3 enrollees have been placed into unsubsidized jobs.
2. Provide services to a cumulative total of 42 enrollees by FY's end.
Objective is achieved. As of 12/31/12, provided services to a cumulative total of
54 enrollees.
3. Visit each enrollee at his/her work site twice a year. Conduct 50 work site visits by
FY's end.
Objective achieved. As of 12/31/12, 58 work site visits have been conducted.
Six Month Progress Report on Program Objectives for FY 2012-13 4
ELDERLY ACTIVITIES
COORDINATED SERVICES UNIT
The CSE staff will strive to promote maximum independence, optimum health, personal
dignity and self-enrichment by:
1. Providing Information and Assistance Services to 3,500 older adults.
Objective achieved. Served 4,299 seniors, or 123% of the established objective of
3,500.
2. Providing Outreach Services to 900 adults.
Objective achieved. Served 992 seniors or 110% of the established objective of
900 older adults
3. Providing Transportation Services to 1,000 older adults and accomplishing 34,000
trips annually.
Objective achieved. Provided Transportation services for 1,075 seniors or 108%
of the established objectives of 1,000 older adults and completed 37,721 trips or
111% of the 34,000 trips annually.
4. Providing Transportation Services to 40 individuals less than 60 years of age with
disabilities and accomplishing 600 trips annually.
Objective achieved. Provided Transportation services for 92 individuals under 60
years of age or 230% of the established objective of 40 individuals & completed
1,049 trips or 175% of the 600 trips annually.
5. Providing and completing 2,000 Referrals.
Objective achieved. Completed 3,041 referrals or 152% of the established
objective of 2,000.
6. Providing individuals with disabilities/older adults with 3,000 total hours of chore
services annually.
Objective not achieved. CSE provided 2,647 hours or 88% of the established
objective of 3,000 hours of chore service to individuals with disabilities/older
adults.
Final Status Report on Program Objectives for FY 2011-12 1
ELDERLY ACTIVITIES
RETIRED AND SENIOR VOLUNTEER PROGRAM
Enhance the overall quality of life, i.e., maximum independence, optimum health,
personal dignity, and self-enrichment of persons 55 years and older by:
1. Providing diverse and meaningful volunteer opportunities to 1,200 persons 55 years
and older.
Objective achieved. 1,842 RSVP volunteers served in volunteer assignments.
2. Assisting significantly in meeting community needs by providing 140,000 hours of
volunteer service in a minimum of 150 volunteer stations.
Objective achieved. RSVP volunteers provided 156,433 hours of volunteer
service through 178 volunteer stations.
3. Providing 125 volunteers to assist in Food Basket's Senior Farmers' Market Nutrition
Program.
Objective achieved. 218 RSVP volunteers assisted in Food Basket's Senior
Farmers' Market Nutrition Program.
4. Providing 400 volunteers to enable Hawaii County Nutrition Program to carry out its
congregate meals program.
Objective achieved. 466 volunteers served in the Hawaii County Nutrition
Program's congregate meals program.
Final Status Report on Program Objectives for FY 2011-12 2
ELDERLY ACTIVITIES
NUTRITION PROGRAM
Enhance the overall quality of life, i.e., maximum independence, optimum health,
personal dignity, and self-enrichment of persons 55 years and older by:
1. Providing diverse and meaningful volunteer opportunities to 1,200 persons 55 years
and older.
2. Assisting significantly in meeting community needs by providing 140,000 hours of
volunteer service in a minimum of 150 volunteer stations.
3. Providing 125 volunteers to assist in Food Basket's Senior Farmers' Market Nutrition
Program.
4. Providing 400 volunteers to enable Hawai`i County Nutrition Program to carry out its
congregate meals program.
Congregate Nutrition Services
1. To provide 72,000 nutritious meals, each containing 1/3 of the U.S. RDA, to 900
older individuals, aged 60 and older, at fifteen congregate nutrition sites throughout
Hawai`i County by June 30, 2012.
Objective not achieved. 68,012 meals were served to 1,124 seniors. This is 94%
of our objective for meals, and 125% of our objective for seniors served.
Home Delivered Meal Service (Meals on Wheels)
1. To deliver 65,000 nutritious meals, each containing 1/3 of the U.S. RDA, to 350 frail,
homebound older individuals, aged 60 and older,throughout Hawai`i County by
June 30, 2012.
Objective not achieved. 61,831 meals were served to 351 seniors. This is 95% of
our objective for meals, and 100% of our objective for seniors served.
Final Status Report on Program Objectives for FY 2011-12 3
ELDERLY ACTIVITIES
SENIOR COMMUNITY SERVICES EMPLOYMENT
1. Place 5 enrollees into unsubsidized jobs by FY's end.
Objective achieved. The program has placed eight enrollees into unsubsidized
jobs.
2. Provide services to a cumulative total of 42 enrollees by FY's end.
Objective achieved. Program has provided services to a cumulative total of 72
enrollees.
3. Visit each enrollee at his/her work site twice a year. Conduct 50 work site visits by
FY's end.
Objective achieved. 122 work site visits were conducted.
Final Status Report on Program Objectives for FY 2011-12 4
7
ENVIRONMENTAL
MANAGEMENT
ENVIRONMENTAL MANAGEMENT
ADMINISTRATION
1. Establish sewer fee rates at a level to cover expenses of operations,repairs and
maintenance, and replacements.
For FY12-13 we expect to be able to cover all planned expenses of operations,
repairs and maintenance, though there are additional significant equipment
replacement and repair projects in various stages of need that should be
completed in the upcoming years. The last sewer fee rate increase was in 2002
and current rates have not kept up with the increasing cost of operation, repair
and maintenance of equipment and infrastructure that continues to deteriorate
over time due to age. We have procured a consultant who is assisting in revenue
requirement analysis, an updated user fee rate and schedule of increases. The
consultant is tasked with assisting the department in presenting to Council and
the community the request for a sewer rate increase.
2. Maintain vehicle disposal fee system to assure financial self-sufficiency for Vehicle
Disposal program.
The Vehicle Disposal Fund and the fees collected with the annual registration of
vehicles are expected to be sufficient to maintain current operating expenses in
FY12-13. We estimate the fund balance may be exhausted in the next fiscal year,
however,the scrap metal market has shown some improvement,thus reducing
our cost. Due to budget considerations, the derelict vehicle amnesty program
was temporarily suspended and the West Hawaii Abandoned Vehicle
Coordinator position has remained vacant. We will continue to monitor costs
and will consider a registration fee increase if necessary to meet operating costs.
3. Evaluate current recycling programs to assess the feasibility of performing various
programs in-house.
This effort will be ongoing and depends upon Division budget. The challenge
will be continuing service while transitioning a program to in-house.
4. Improve productivity and efficiency through additional training and cross training.
Began the process of updating and/or documenting the various tasks each
position performs as well as the processes and procedures associated with those
tasks. Better documentation will assist with the training of new personnel and
the cross training of existing staff.
Six Month Progress Report on Program Objectives for FY 2012-13 1
ENVIRONMENTAL MANAGEMENT
ADMINISTRATION
5. Continually work to strengthen and standardize the language in our contracts.
Continued to work to strengthen and standardize language in our contracts
through careful review and consultation with the Purchasing Division and
Corporation Counsel.
6. Improve the status of Wastewater accounts receivable. Reduce the average number
of days in receivables to 94 days which represents a 10%decrease from the FY10-11
actual of 104 days. Reduce the percentage of balances over 90 days past due to 55%
of total receivables,which represents a 10% decrease from the FY10-11 actual of
61%.
The average number of days in receivables for Wastewater has decreased to 100
days and the percentage of balances over 90 days past due has decreased to 59%.
The Department is continuing discussions with the Department of Water Supply
to pursue joint billing and water shut-off for non-payment of sewer fees which
would provide significant leverage in the ability to collect sewer fees. We
continue to work towards reducing the past due receivables by reviewing debt
collection policies and other opportunities to further reduce outstanding
balances.
7. Improve the status of Solid Waste accounts receivable. Reduce the average number
of days in receivables to 98 days which represents a 10% decrease from the FY10-11
actual of 109 days. Reduce the percentage of balances over 90 days past due to 55%
of total receivables, which represents a 10% decrease from the FY10-11 actual of
61%.
The average number of days in receivables for Solid Waste has increased to 122
days. The percentage of balances over 90 days past due has increased to 69%.
We have begun receiving judgments from lawsuits initiated by the Office of the
Corporation Counsel. Delinquent customers are being denied access to the
landfills after proper notification. We are in the process of revising the disposal
permit procedures and reviewing possible code changes that will help to improve
collections. The Department continues to work towards reducing the past due
receivables by reviewing debt collection policies, procedures, and other
opportunities to further reduce outstanding balances.
Six Month Progress Report on Program Objectives for FY 2012-13 2
ENVIRONMENTAL MANAGEMENT
ADMINISTRATION
1. Maintain Sewer fees at a level to cover expenses of operations, repairs and
maintenance, and replacements.
For FY11-12 we were able to cover all planned expenses of operations, repairs
and maintenance,though there are additional significant equipment
replacement and repair projects in various stages of need that should be
completed in the upcoming years. The last sewer fee rate increase was in 2002
and current rates have not kept up with the increasing cost of operation, repair
and maintenance of equipment and infrastructure that continues to deteriorate
over time due to age. We have procured a consultant who is assisting in revenue
requirement analysis, an updated user fee rate and schedule of increases. The
consultant is tasked with assisting the department in presenting to Council and
the community the request for a sewer rate increase.
2. Maintain vehicle disposal fee system to assure financial self-sufficiency for Vehicle
Disposal program.
The Vehicle Disposal Fund and the fees collected with the annual registration of
vehicles were sufficient to maintain current operating expenses in FY11-12. We
estimate the fund balance may be exhausted in the next fiscal year, however, the
scrap metal market has shown some improvement,thus reducing our cost. Due
to budget considerations, the derelict vehicle amnesty program was temporarily
suspended and the West Hawaii Abandoned Vehicle Coordinator position
remained vacant in FY11-12. We will continue to monitor costs and will
consider a registration fee increase if necessary to meet operating costs.
3. Continually work on planning sewer infrastructure in North Kona in conjunction with
the Growth Opportunity Areas represented in the August 2006 Kona Community
Development Plan.
Work continues on the Master Plan to upgrade the Kealakehe Wastewater
Treatment Plant. Design work is 95% complete and the project is anticipated to
be bid out prior to the end of 2013.
4. Establish a system to divert construction and demolition debris from our landfills.
Currently the effort to divert construction and demolition (C&D) debris from
our landfills is worked through the existing building permit review process.
Review comments include recommendations to recycle C&D debris through the
private sector companies.
Final Status Report on Program Objectives for FY 2011-12 1
ENVIRONMENTAL MANAGEMENT
ADMINISTRATION
5. Improve the status of Wastewater accounts receivable. Reduce the average number
of days in receivables to 90 days which represents a 10% decrease from the FY09-10
actual of 100 days. Reduce the percentage of balances over 90 days past due to 55%
of total receivables,which represents a 10% decrease from the FY09-10 actual of
61%.
The average number of days in receivables for Wastewater has remained at 100
days and the percentage of balances over 90 days past due has decreased to 58%.
The Department has begun discussions with the Department of Water Supply to
pursue joint billing and water shut-off for non-payment of sewer fees which
would provide significant leverage in the ability to collect sewer fees. We
continue to work towards reducing the past due receivables by reviewing debt
collection policies and other opportunities to further reduce outstanding
balances.
6. Improve the status of Solid Waste accounts receivable. Reduce the average number
of days in receivables to 97 days which represents a 10% decrease from the FY09-10
actual of 108 days. Reduce the percentage of balances over 90 days past due to 47%
of total receivables, which represents a 10% decrease from the FY09-10 actual of
52%.
The average number of days in receivables for Solid Waste has increased to 121
days. The percentage of balances over 90 days past due has increased to 66%.
The Office of the Corporation Counsel initiated thirty-one (31) lawsuits against
delinquent customers. New procedures for denying landfill access due to non-
payment of tip fees were implemented to reduce delinquencies. The Department
continues to work towards reducing the past due receivables by reviewing debt
collection policies, disposal permit procedures, and other opportunities to
further reduce outstanding balances.
Final Status Report on Program Objectives for FY 2011-12 2
8
FINANCE
FINANCE
ADMINISTRATION/BUDGET
Administration
1. Conduct three training sessions for county financial personnel. Desired outcome is to
provide a training media for financial support staff.
One training session was conducted to date. The focus was on the fiscal year
2013-2014 budget and the upcoming budget process as well as various other
accounting and procurement issues. In addition,there has been a variety of one
on one training with many of the departments.
2. Maintain interaction and education for the public by participating in community
meetings and by conducting workshops on the various finance areas, including
budget,purchasing and real property tax related areas.
Five such workshops and meetings were conducted in the first half of the fiscal
year. The focus was on various finance topics including accounting, budget and
improvement districts.
3. Conduct informational sessions or distribute instructive materials to division
managers, supervisors and/or staff at least four times per year, covering new or
changing regulations, rules and procedures that affect employee relations or benefits.
Five such training sessions or distribution of instructive materials were
completed during the first half of the fiscal year.
4. Refer procurement protests to Corporation Counsel within three working days of
receipt.
There was one protest filed during the first half of the fiscal year. We met the
deadline as noted above.
Six Month Progress Report on Program Objectives for FY 2012-13 1
FINANCE
ADMINISTRATION/BUDGET
Budget
1. Prepare transmittal letters, resolutions, and/or bills for the appropriate approvals and
signatures for all fully-completed requests for council action received three days prior
to the County Council's submittal deadlines.
All of the approximately 48 request for council action forms received from the
departments/agencies were processed and forwarded to the Finance Director in
a timely manner(provided that all necessary departmental information was
provided).
2. Provide guidance and assistance to departments/agencies to ensure the fiscal
responsibility and accountability in developing the operating budget.
On September 10,2012, the kickoff meeting for the FY2013-2014 budget was
held for budget liaisons and/or fiscal staffs of the County departments and
agencies. Ongoing assistance to the departments/agencies is provided as needed.
Six Month Progress Report on Program Objectives for FY 2012-13 2
FINANCE
ACCOUNTS
1. Close FY 11-12 books and issue final June 30 Budget Status Report by October 15,
2012, and determine the General Fund's fund balance by September 30, 2012.
The FY 11-12 books were closed on November 5,2012 and the final June 30
Budget Status Report was issued on November 16,2012. The General Fund's
fund balance was determined on November 5,2012.
2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the
Government Finance Officers Association (GFOA) for the County's June 30, 2012
Comprehensive Annual Financial Report.
Certificate of Achievement is in the process of being obtained.
3. Close the books and have the monthly budget status reports available in FRESH
within ten working days after the end of the month or close of the previous month,
whichever is later, except for June, July, August and September.
The prior fiscal year was officially closed on November 5, 2012 and we then
began closing the months in Fiscal Year 2013. July through November was
closed within about six weeks and the Division expects to be able to meet this
objective for the remainder of the fiscal year.
4. Support the FRESH (Financial and Resource Enterprise Software for Hawaii County)
system accounts payable, general ledger and payroll modules. This includes
maintaining and keeping abreast of changes to the current modules that Accounts is
responsible for, as well as, helping users and providing training when necessary.
Support is being provided on a continuous basis.
5. Ensure that all claim payments made are proper and legal by pre-auditing 100% of
payment requests for accuracy and propriety,returning items that are not accurate or
proper to departments for correction.
100% of payment requests are being preaudited.
6. Provide certificate of the availability of funds on County contracts within three
working days of the contract's submission to Accounts Division.
Certifications are being provided within the necessary timeframe.
Six Month Progress Report on Program Objectives for FY 2012-13 3
FINANCE
ACCOUNTS
7. Pay vendors promptly by issuing all warrants for claims within 7 working days of the
receipt of the invoice by Accounts Division.
All warrants for claims are being issued within 7 working days of the receipt of
the invoice.
8. Ensure that all employees receive the correct amount of pay and related benefits by
pre-auditing 100%of payroll claims for accuracy and compliance with legal and
contractual requirements, and filing all required payroll tax forms and returns on time.
100% of payroll claims are being preaudited and all required payroll tax forms
and returns are being filed on time.
Six Month Progress Report on Program Objectives for FY 2012-13 4
FINANCE
PURCHASING
1. Continue to review all internal policies and procedures for conformance to
procurement laws and revise as necessary. Revise and update Special Provisions for
goods and services type bid and proposal packages as need.
Ongoing program.
2. Maintain up-to-date purchasing manual and training as needed for all using agencies.
Review all policies, procedures and guidelines for applicability to FRESH system.
Ongoing program. Purchasing Manual available on County intra-net,which is
updated as necessary.
3. Process 98%of all routine documents (Invoice payment approvals, Contract, Change
Order and Supplemental Agreement approvals) within two working days of receipt,
including electronic approval.
During first six months of FY12/13, approximately 99% of approximately 13,165
routine documents were processed within two days.
4. Complete purchasing process or issue written request for quotations for 95% of all
requisitions below formal bidding limits within ten days of receipt(except for items
generally combined at periodic intervals.
During first six months of FY12/13, approximately 95% of approximately 942
electronic requisitions were processed within 10 working days.
5. Complete draft specifications for 90% of all requisitions requiring formal advertised
bidding(IFBs or RFPs) within 60 days of receipt or deadline for receipt of
requisitions for combined purchases.
During first six months of FY12/13, about 71 IFBs or RFPs have been initiated
and are in various stages of completion. Approximately 95% of specification
drafts have been completed within 60 days.
6. Process 90% of bid award and contract documents within one week of receipt back
from contractor and forward to next agency for review and signature.
During the first six months of FY12/13, at least 90% of all (71) bid award
contract documents were processed within one week of receipt.
Six Month Progress Report on Program Objectives for FY 2012-13 5
FINANCE
PURCHASING
7. Maintain list of professional services awards on Internet as required by law and post
95%of entries within one day of contract circulation.
Twenty one (21) professional services contracts or significant amendments were
posted to internet during the first six months of FY FY12/13, all within seven (7)
days of contract award as required per§ HRS 103D-304(i). Amendments all
posted within one(1) day of receipt of contract.
Six Month Progress Report on Program Objectives for FY 2012-13 6
FINANCE
TREASURY
1. Invest 99 per cent of all funds in interest-bearing accounts or certificates.
Through December, more than 99% of funds are invested in interest bearing
accounts or certificates.
2. Maintain sufficient liquidity to meet cash requirements.
All obligations were met including vendor payments, bond payments, and
payroll expenses.
3. Maximize interest income by attaining budgeted projection while ensuring the safety
of County funds.
At the halfway point, the budgeted amount has been achieved partly due to a
sharply reduced goal. Also,this year's six month investment performance has
greatly exceeded last year's.
4. Reconcile monthly statements within thirty days of receipt
Bank statements are being reconciled in a timely manner.
Six Month Progress Report on Program Objectives for FY 2012-13 7
FINANCE
_ . REAL PROPERTY TAX
1. Maintain sales assessment mean ratio +/- 10% from the 100%assessment.
• Sales ratio/assessment ratio for Appraisal Year 2012 will be determined in
March 2013.
2. Maintain a co-efficient of dispersion at+/- 15% of the mean ratio.
• The overall ratio for Appraisal Year 2012 will be determined in March 2013.
3. Conduct field inspections of 98% of all building permits issued or on file for all new
construction.
• Field inspections for new permits were at 98%.
4. Maintain an active educational and informational program on real property taxation.
• This is an ongoing program within the division.
• Staff and public concerns are valuable resources for this important function
of the division.
• Website data such as forms and instructions are reviewed periodically and a
new format is planned.
• Presentations are made at professional, community, and club meetings upon
request.
• Radio, newspaper, and local public television coverage are coordinated with
the mayor's press secretary.
5. Initiate proceedings for two real property tax foreclosure sales to reduce the number
of delinquent accounts and dollar amount of delinquent taxes owed to the County.
• The next tax sales are planned for early June 2013 followed by a December
2013 sale.
Final Status Report on Program Objectives for FY 2011-12 8
FINANCE
RISK MANAGEMENT
1. Continue to develop the Risk Management Division so as to be able to respond to
inquiries and requests for assistance within a reasonable time.
The Division continues to respond in a timely basis to requests from
Departments,Divisions and the Council is assessing risk concerns and providing
recommendations where appropriate.
2. Annually meet and collaborate with departments to discuss current risk issues, assess
the policies and procedures in place and make necessary modifications to reduce risk
and improve regulation compliance.
The Division has been involved on a regular basis with all Departments through
an inspection process to better prepare for regulatory enforcement.
3. Annually review the County's self-insurance program and research insurance industry
products to determine the most advantageous program to reduce potential financial loss
and provide adequate protection.
Since June 2012, Police fleet property coverage has been renewed as well as Mass
Transit,Kula`imano Housing, Public Officials bond, Flood (for eight facilities), and
RSVP policies. Insurance industry has been closely monitored to be able to assist
Departments in their budgeting process as it pertains to insurance procurement.
4. Meet every four months with Risk Management Committee to discuss activity and
current risk issues.
Risk Management Committee met in October 2012, and in addition to discussing
RM Division activity and concerns of Departments, County accident(equipment
and workers comp) trends are discussed so as to give Department heads a better
sense of their Department's safety performance.
5. Meet semi-monthly with Safety Division Administrator to discuss areas of safety
concern and schedule safety and training programs to minimize the impact of such
concerns.
Meet regularly with Safety Division to discuss safety concerns island-wide and
also attend and participate in the County Safety Committee meetings learning
the concerns of its members (which I am able to discuss at risk management
Committee meeting). Also participate with Safety Division in performing pre-
OSHA inspections for all departments County-wide.
Six Month Progress Report on Program Objectives for FY 2012-13 9
FINANCE
PROPERTY MANAGE MENT
1. Provide support for the Public Access, Open Space and Natural Resources
Preservation Commission in meeting its requirement of submitting its annual update
of prioritized lands to the Mayor by December 31, 2012.
This was accomplished Dec 27th.
2. By December 2012, identify and initiate negotiations on the purchase of the next
property pursuant to recommendations by the Public Access, Open Space and Natural
Resources Preservation Commission,the Mayor and as authorized by the County
Council.
Still working on previous properties, and have not selected next purchase yet.
3. Provide support for the land management and right-of way acquisition needs for all
County departments.
This is being done constantly including the Honaunau Bypass.
4. Provide administrative and fiscal management of all County leased properties and
insure all leases are paid on time.
This is being accomplished constantly including Hansen Warehouse and DWS
move.
5. Dispose of surplus real property as requested and authorized by the Mayor and the
County Council.
This has not been done yet.
6. Maintain the fixed assets record system of County property and submit the annual
fixed asset report to the County Council.
In progress
7. Hold at least one public auction for the disposal of useable surplus County owned
personal property.
Not accomplished yet.
Six Month Progress Report on Program Objectives for FY 2012-13 10
FINANCE
VEHICLE REGISTRATION AND LICENSING
Vehicle Registration
1. Process mail within three days of receipt.
All mail was processed within three days of receipt, except for the months of
November and December where there was mail processed no later 10 working
days after receipt. This was due to low staffing due to vacant positions within
the division.
2. No complaints referred to the department level and above.
All complaints were handled at the Division level.
Licensing
1. Accommodate and complete processing 100%of requests for written driver's tests
received.
During the first half of FY 2012-13 processed 100% of requests 5,736 out of
5,736 requests for written driver's tests received.
2. Accommodate and complete processing 100% of requests for driver road tests
received.
During the first half of FY 2012-13, processed 100%,2,191 out of 2,191 requests
for driver road tests received.
3. Accommodate and complete processing 100%of requests for CDL written driver's
tests received.
During the first half of FY 2012-13, processed 100%,490 out of 490 requests for
CDL written driver's tests.
Periodic Motor Vehicle Inspection
1. Conduct at least 400 inspections of stations issuing safety checks.
Conducted 540 inspections, or 135%, during the first six months.
Six Month Progress Report on Program Objectives for FY 2012-13 11
FINANCE
ADMINISTRATION/BUDGET
Administration
1. Conduct three training sessions for county financial personnel. Desired outcome is to
provide a training media for financial support staff
One training session was conducted during the fiscal year. The focus was on the
fiscal year 2012-2013 budget and the upcoming budget process as well as various
other accounting and procurement issues. The remainder of the training held
during the fiscal year was one-on-one with the departments.
2. Maintain interaction and education for the public by participating in community
meetings and by conducting workshops on the various finance areas, including
budget,purchasing and real property tax related areas.
Twelve such workshops and meetings were conducted during the fiscal year.
The focus was on various finance topics including accounting, budget, sewer loan
program and leases.
3. Conduct informational sessions or distribute instructive materials to division
managers, supervisors and/or staff at least four times per year, covering new or
changing regulations, rules and procedures that affect employee relations or benefits.
Six such training sessions or distribution of instructive materials were completed
during the fiscal year.
4. Refer procurement protests to Corporation Counsel within three working days of
receipt.
There were three protests filed during the fiscal year. The deadline was met as
noted above.
Budget
1. Prepare transmittal letters, resolutions, and/or bills for the appropriate approvals and
signatures for all fully-completed requests for council action received three days prior
to the County Council's submittal deadlines.
All of the approximately 142 request for council action forms received from the
departments/agencies were processed and forwarded to the Finance Director in
a timely manner(provided that all necessary departmental information was
provided).
Final Status Report on Program Objectives for FY 2011-12 1
FINANCE
ADMINISTRATION/BUDGET
2. Provide guidance and assistance to departments/agencies to ensure the fiscal
responsibility and accountability in developing the operating budget.
On August 25,2011, the kickoff meeting for FY12-13 budget was held for budget
liaisons and/or fiscal staffs of the County departments and agencies. Ongoing
assistance to the departments/agencies is provided as needed.
Final Status Report on Program Objectives for FY 2011-12 2
FINANCE
ACCOUNTS
1. Close FY 10-11 books and issue final June 30 Budget Status Report by October 15,
2011, and determine the General Fund's fund balance by September 30, 2011.
The FY 10-11 books were closed on October 14,2011 and the final June 30
Budget Status Report was issued on October 20,2011. The General Fund's fund
balance was determined on October 13,2011.
2. Obtain Certificate of Achievement for Excellence in Financial Reporting from the
Government Finance Officers Association(GFOA) for the County's June 30, 2011
Comprehensive Annual Financial Report.
Certificate of Achievement was obtained.
3. Close the books and have the monthly budget status reports available in FRESH
within ten working days after the end of the month or close of the previous month,
whichever is later, except for June, July, August and September.
The Division closed the month of October approximately a month ahead of last
year and was able to close the months of January through May within the ten
working day timeframe.
4. Support the FRESH (Financial and Resource Enterprise Software for Hawaii County)
system accounts payable, general ledger and payroll modules. This includes
maintaining and keeping abreast of changes to the current modules that Accounts is
responsible for, as well as, helping users and providing training when necessary.
Support is being provided on a continuous basis.
5. Ensure that all claim payments made are proper and legal by pre-auditing 100% of
payment requests for accuracy and propriety, returning items that are not accurate or
proper to departments for correction.
100% of payment requests are being pre-audited.
6. Provide certificate of the availability of funds on County contracts within three
working days of the contract's submission to Accounts Division.
Certifications are being provided within the necessary timeframe.
Final Status Report on Program Objectives for FY 2011-12 3
FINANCE
ACCOUNTS
7. Pay vendors promptly by issuing all warrants for claims within 7 working days of the
receipt of the invoice by Accounts Division.
All warrants for claims are being issued within 7 working days of the receipt of
the invoice.
8. Ensure that all employees receive the correct amount of pay and related benefits by
pre-auditing 100% of payroll claims for accuracy and compliance with legal and
contractual requirements, and filing all required payroll tax forms and returns on time.
100% of payroll claims are being pre-audited and all required payroll tax forms
and returns are being filed on time.
Final Status Report on Program Objectives for FY 2011-12 4
FINANCE
PURCHASING
1. Continue to review all internal policies and procedures for conformance to
procurement laws and revise as necessary. Revise and update Special Provisions for
goods and services type bid and proposal packages as need.
Ongoing program.
2. Maintain up-to-date purchasing manual and training as needed for all using agencies.
Review all policies,procedures and guidelines for applicability to FRESH system.
Ongoing program. Purchasing Manual available on County intra-net,which is
updated as necessary.
3. Process 98% of all routine documents (Invoice payment approvals, Contract, Change
Order and Supplemental Agreement approvals)within two working days of receipt,
including electronic approval.
Of 31,646 routine documents received during FY 11/12, approximately 31,550
were processed within two working days,for a 99.69% processing rate.
4. Complete purchasing process or issue written request for quotations for 95%of all
requisitions below formal bidding limits within ten days of receipt (except for items
generally combined at periodic intervals.
Of 3,031 requisitions below bidding limits received for FY 11/12,3,010 were
processed within ten working days of receipt for a 99.30% processing rate.
5. Complete draft specifications for 90% of all requisitions requiring formal advertised
bidding (IFBs or RFPs) within 60 days of receipt or deadline for receipt of
requisitions for combined purchases.
Requisitions requiring formal advertised/posted bidding(IFBs and RFPs)
generated 100 bids. Of the 100 bids, draft specifications for 93 were completed
within 60 days of receipt or deadline for receipt of requisitions for a 93%
processing rate
6. Process 90% of bid award and contract documents within one week of receipt back
from contractor and forward to next agency for review and signature.
During FY 11/12, 687 out of a total of 703 of all bid award and contract
documents (originated by both the Purchasing Division as well as other county
agencies)were processed within one week and subsequently routed to the next
point in the contract routing process for a 97.72% processing rate.
Final Status Report on Program Objectives for FY 2011-12 5
FINANCE
PURCHASING
7. Maintain list of professional services awards on Internet as required by law and post
95% of entries within one day of contract circulation.
143 Professional Services Contracts or significant amendments were posted to
internet within seven (7) days of contract award as required per§ HRS 103D-
304(i). Amendments all posted within one (1) day of receipt of contract.
Final Status Report on Program Objectives for FY 2011-12 6
FINANCE
TREASURY
1. Invest 99 per cent of all funds in interest-bearing accounts or certificates.
Funds in excess of 99% are invested in interest bearing accounts or certificates.
2. Maintain sufficient liquidity to meet cash requirements.
All obligations were met including vendor payments, bond payments, and
payroll expenses.
3. Maximize interest income by attaining budgeted projection while ensuring the safety
of County funds.
Only 52% of the goal was met due to the continuing low interest rate
environment.
4. Reconcile monthly statements within thirty days of receipt.
Bank statements are being reconciled on a timely basis.
Final Status Report on Program Objectives for FY 2011-12 7
FINANCE
REAL PROPERTY TAX
1. Maintain a mean sales ratio of+/- 10% from a 100%of market value level.
• Sales ratio/assessment ratio is the ratio of an appraised (or assessed)value to
the sale price or adjusted sale price of a property. The sales ratio study is
conducted to fulfill the obligation to make property assessments uniform and
equitable. The study functions as the assessor's yardstick in evaluating what
is being done right,what is being done wrong, and what reappraisal activity
is necessary. The county ordinance states that no taxpayer is deemed
aggrieved by an assessment unless the assessment exceeds by more than 20%
of market value. The goal of the division is to keep this percentage at 10% or
lower. The higher the percentage, the further away the assessment is from
market value.
• The mean sales levels for improved property were 0.95 for condominiums
and 0.99 for single family residences. Both within 5% of the targeted mean.
• The sales ratio for vacant land was 0.99 or within 1% of the targeted mean.
2. Maintain a co-efficient of dispersion at+/- 15% of the mean ratio.
• The coefficient of dispersion is the average deviation of a group of numbers
from the median expressed as a percentage of the median. In ratio studies,
this is the average percentage deviation from the median. Per the
International Association of Assessing Officers, low CODs (15.0 or less) tend
to be associated with good appraisal uniformity. The acceptable ratio for
large rural counties is 20%. The lower the ratio the better although ratios of
less than 5.0 are rare.
• The COD was 12.49 for condominiums, 15.96 for single family residences,
and 19.33 for land. The market declined a further 6% for improved
properties; however, signs were evident of a slowing down of the recent
declines in property value.
3. Conduct field inspections of 98%of all building permits issued or on file for all new
construction.
• Field inspections for new construction permits were at 100%.
Final Status Report on Program Objectives for FY 2011-12 8
FINANCE
REAL PROPERTY TAX
4. Maintain an active educational and informational program on real property taxation.
• Updated specifications for the RPT website were developed including ADA
compliant features. Implementation is planned for the next fiscal year.
• Two thirds of the appraisal staff received training in the form of IAAO
Course 101 this May. The remaining one third participated in an advance
market modeling program tailored to our Island at the same time. In house
training sessions on how to use the Computer Assisted Mass Appraisal
(CAMA) software were held every second month.
• A `Technical Assistance Report Evaluating Property Tax Policies and
Administrative Practices in Hawaii' was issued by a team of IAAO
(International Association of Assessing Officers) reviewers this last March.
A review of the recommendations is ongoing with implementation of some of
them already in place in this fiscal year.
• The division continues to participate in public forums as well as working
with the public over the counter, by email or on the phone.
5. Initiate proceedings for two real property tax foreclosure sales to reduce the number
of delinquent accounts and dollar amount of delinquent taxes owed to the County.
• The first sale was held on December 14,2011 with a total of 68 properties
offered for sale. 53 sold and 15 did not. The county received $294,403 of
which $160,560 was in penalties, interest and costs. An additional $241,254
was collected as surplus.
• The second sale was held on June 7, 2012 with a total of 54 properties offered
for sale of which all sold. The county received $190,653 of which $123,942
was in penalties, interest and costs. An additional $550,367 was collected as
surplus.
Final Status Report on Program Objectives for FY 2011-12 9
FINANCE
RISK MANAGEMENT
1. Continue to develop the Risk Management Division so as to be able to respond to
inquiries and requests for assistance within a reasonable time.
The Division has become more active in responding to requests from
Departments,Divisions and the Council in assessing risk concerns and providing
recommendations where appropriate.
2. Annually meet and collaborate with departments to discuss current risk issues, assess
the policies and procedures in place and make necessary modifications to reduce risk
and improve regulation compliance.
The Division has been involved on a regular basis with all Departments through
an inspection process to better prepare for regulatory enforcement.
3. Annually review the County's self-insurance program and research insurance
industry products to determine the most advantageous program to reduce potential
financial loss.
Since June,2011, Police fleet property coverage has been renewed as well as Mass
Transit,Kula'imano Housing, Police subsidy vehicle,Property (fire and
catastrophe),Fire EMT,Helicopter Hull, Flood, Ouli Ekahi Housing and RSVP
policies. Insurance industry has been closely monitored to be able to help assist
Departments in their budgeting process as it pertains to insurance procurement.
4. Meet every four months with Risk Management Committee to discuss activity and
current risk issues.
Risk Management Committee met in February and June,2012, and in addition
to discussing the Division activity, also added County accident(including
equipment and workers comp) trends to the agenda so as to give Department
heads a better sense of their Department performance.
5. Meet bi-monthly with Safety Division Administrator to discuss areas of safety
concerns and schedule safety and training programs to minimize the impact of such
concerns.
Meet regularly with Safety Division to discuss safety concerns island-wide and
also attend and participate in the County Safety Committee meetings learning
the concerns of its members (which are discussed at Risk Management
Committee meetings). Risk Management participates with Safety in performing
pre-OSHA inspections for all departments County-wide.
Final Status Report on Program Objectives for FY 2011-12 10
FINANCE
PROPERTY MANAGE MENT
1. Provide support for the Public Access, Open Space and Natural Resources
Preservation Commission in meeting its requirement of submitting its annual update
of prioritized lands to the Mayor by December 31, 2011.
This was accomplished December 27,2011.
2. By December 2011, identify and initiate negotiations on the purchase of the next
property pursuant to recommendations by the Public Access, Open Space and Natural
Resources Preservation Commission,the Mayor and as authorized by the County
Council.
In December 2011 started negotiating on the Kingman parcels. The County
closed on February 28, 2012.
3. Provide support for the land management and right-of way acquisition needs for all
County departments.
We are currently working on several rights of way acquisitions for Public
Works.
4. Provide administrative and fiscal management of all County leased properties and
insure all leases are paid on time.
This has been accomplished.
5. Dispose of surplus real property as requested and authorized by the Mayor and the
County Council.
We are currently in the process of leasing 718 aces for County Land.
6. Maintain the fixed assets record system of County property and submit the annual
fixed asset report to the County Council.
This was done on Aug 15 2011.
7. Hold at least one public auction for the disposal of useable surplus County owned
personal property.
This was done June 22,2012.
Final Status Report on Program Objectives for FY 2011-12 11
FINANCE
VEHICLE REGISTRATION AND LICENSING
Vehicle Registration
1. Process mail within three days of receipt.
All mail was processed within three days of receipt until December 1St. In
December there were times when the mail was not processed for ten working
days. This was due to a statewide error in printing the amounts due on the
renewal notices and staff having to process payments twice for many vehicles.
December was also a time when two other offices (Pahoa and Kona)were
experiencing staff shortages and staff from the mail center were used to cover
absences. .
2. No complaints referred to the department level and above.
One gentleman complained that he did not want to pay the back taxes on his
vehicle when he came to renew his registration. He contacted MVR,the
Mayor's office and the Finance Director's office several times. A meeting was
held with the gentleman with all offices represented and he was informed he
would have to pay the back taxes by all offices in the same meeting.
Licensing
1. Accommodate and complete processing 100% of requests for written driver's tests
received.
In FY 2011-12,processed 100%, 12,027 out of 12,027 requests for written
driver's tests received.
2. Accommodate and complete processing 100% of requests for driver road tests
received.
In FY 2011-12, processed 100%, 4,665 out of 4,665 requests for driver road tests
received.
3. Accommodate and complete processing 100% of requests for CDL written driver's
tests received.
In FY 2011-12, processed 100%, 1,005 out of 1,005 requests for CDL written
driver's tests.
Periodic Motor Vehicle Inspection
1. Conduct at least 400 inspections of stations issuing safety checks.
Conducted 1,049 inspections, or 262%.
Final Status Report on Program Objectives for FY 2011-12 12
9.
FIRE
FIRE
EMERGENCY OPERATIONS DIVISION
1. Continued pursuit of meeting recognized response time standards according to NFPA 1710.
It will be evaluated in six month intervals, January 1, 2012 and June 30, 2013.
• Objective 50% complete. The Hawaii Fire Department is meeting recognized
response times according to NFPA 1710; this objective is a continuing goal.
2. Maintain annual review and evaluation of department's service delivery performance
based on identified recognized fire protection service delivery standards as defined by
but not limited to NFPA, Hawai`i Insurance Bureau, Insurance Services Office (ISO),
OSHA, and United States Lifeguarding Association by June 30, 2013.
• Objective 10% complete. Due to the County of Hawaii fiscal constraints,we
are continuing this project.
3. Continued pursuit of personnel and resource requirements for achievement of
industry standards of fire protection service delivery. This will include the pursuit of
meeting of personnel staffing levels in accordance with NFPA 1710 Standard for the
Organization and Deployment of Fire Suppression Operations, Emergency Medical
Operations, and Special Operations to the Public by Career Fire Departments. It will
be evaluated in six month intervals, January 1, 2012 and June 30, 2013.
• Objective 20% complete. Currently hired 18 Fire Fighter Recruits in the 41st
class.
4. Maintain the construction process of targeted priority infrastructure (new Makalei
Fire Station) by June 2013.
• Objective 100% Complete. Operational on 12/1/12.
5. Maintain annual review and revision of all Mutual Aid Agreements, Memorandums
of Understanding (MOU), and Memorandums of Agreement (MOA)to support
interagency partnerships and operational effectiveness by May 2012.
• Objective 50% complete. Reviewed three (3) Memorandum of
Understanding which will expire in 2017.
6. Maintain annual review and identify recognized service delivery, training, and equipment
standards as defined by various organizations as, but not limited to; State of Hawai`i
Department of Health EMS Branch, Department of Transportation, etc by June 2013.
• Objective 25% complete. Monthly and Quarterly reviews done by EMS Division.
Six Month Progress Report on Program Objectives for FY 2012-13 1
FIRE
EMERGENCY OPERATIONS DIVISION
7. Continued pursuit of alternative funding programs and prioritize cost-sharing programs based
on the current Department financial feasibility to continue necessary fleet replacement by
December 31, 2013.
• Objective 25% Complete. Three (3) class 1 pumpers delivered on 12/1/2012.
8. Provide an evaluation of the Battalion District Boundaries to contemplate relocation of the
Battalion Headquarters to more effectively cover the Battalion Districts upon completion of
the new Makalei Station by June 2013.
• Objective 50% Complete. New Battalion districts established on 12/1/2012, review of
effectiveness in progress.
Six Month Progress Report on Program Objectives for FY 2012-13 2
FIRE
EMERGENCY OPERATIONS DIVISION
Emergency Medical Services (EMS) Bureau
1. Implement a proactive Public Education and Injury Prevention program through the
collaborative efforts with State EMSIPB. Efforts initially to be focused on a Senior
Fall Prevention and Child Passenger Safety Seat program by December 2012.
• Objective 50% complete. Fall Prevention Home Safety inspection MOU
currently being reviewed by Corporation Counsel. Child Passenger Safety
Seat Technician training scheduled for last week in January 2013.
2. Utilize and implement the County of Hawaii's FRESH inventory system to assist
with the management of EMS supplies,pharmaceutical, and equipment. The goal
will be to improve accountability, streamline the procurement process, reduce waste
and increase overall efficiency. Implementation to be completed by July 2012.
• Objective 0% complete; Suspended and awaiting receipt of new EMS Supply
Bid contract to resume trial.
3. Assess and evaluate the MICT recruitment process and determine specific timelines
and benchmarks for personnel interested in the MICT Program by July 2012. Focus
will be on how the Department can assist and or encourage interested personnel in
attaining the necessary pre-requisites and experience.
• Objective 100% complete; Accomplished and on-going. Recruitment effort in
progress for the August 2013 class.
4. Evaluate the viability of creating an MOA with Kapi'olani Community College or
any other accredited institution to establish an ongoing, exclusive Anatomy
Physiology and Medical Terminology class for HFD personnel by July 2012.
• Objective 0% complete; Objective being reviewed due to the additional pre-
requisites instituted by Kapi`olani Community College (KCC). Meetings
with KCC and Hawaii Community College to have been initiated and are
on-going.
5. Revise and update the EMS Policy and Procedures manual inclusive of a
comprehensive, detailed Infection Control protocol and packet for operations
personnel by June 2013.
• Objective 25% complete. Infection Control protocol awaiting receipt of lab
requisition forms from Clinical Labs to complete the packets. Review of EMS
Policy and Procedures yet to begin.
Six Month Progress Report on Program Objectives for FY 2012-13 3
FIRE
EMERGENCY OPERATIONS DIVISION
Emergency Medical Services (EMS) Bureau
6. Assess the feasibility of expanding the Scope of Practice to that of an ALS capacity
for specific Engine Company's based on available data of call volume and response
times by June 2013.
• Objective 0% complete; not yet started.
Six Month Progress Report on Program Objectives for FY 2012-13 4
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Rescue Operations
1. Maintain annual review and revision of current Search and Rescue policies and
procedures in accordance with recognized industry standards. Continue to review
revision, adopt and implement an established policy by Fiscal December 2012.
• Objective 50% complete. We have transferred the hard copy to an electronic
format for ease of revising. Rescue Captains will assist in the revision
process.
2. Develop and implement a mandatory Rescue Specialist training by December 2012.
• Objective 100% complete. Both of our rescue companies are currently
conducting their rescue training in accordance with the Annual Rescue
Program outlined.
3. Implement our annual rescue training schedule identifying the core requirements
needed for our rescue program by December 2012.
• Objective 100% complete as stated above.
4. Track all required training done by our rescue personnel with individual training logs
by December 2012.
• Objective 100% complete as stated above.
5. Development of a Resource Management Plan for all types of rescue equipment by
December 2012.
• Objective 80% complete. We have implemented and are utilizing various
forms to track our rescue equipment in regards to their personal equipment,
and the equipment assigned to their position and as their cache at the station.
6. Continue to be actively involved in procuring funds through grants and other
alternative sources throughout the fiscal year.
• Objective 90% complete. Currently the Sayre Foundation is providing our
personnel and department with additional equipment to supplement our
budgetary needs.
Six Month Progress Report on Program Objectives for FY 2012-13 5
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Rescue Operations
7. Continue to work with the Sayre Foundation regarding the identification and purchase
of equipment for our rescue personnel by December 2012.
• Objective 90% complete as stated above.
8. Develop a Memorandum of Agreement with the Coast Guard in regards to search and
recovery of a missing swimmer by December 2012.
• Objective 100% complete. We have signed and implemented a MOA with
the Coast Guard on all Search and Rescue incidents.
9. Evaluate the need to repair, replace, and/or maintain our rescue equipment currently
in use by December 2012.
• Objective 50% complete. We are utilizing our tracking system to identify all
current and future equipment needs for our rescue teams.
Six Month Progress Report on Program Objectives for FY 2012-13 6
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Hazmat Operations
1. Establish a mandatory Hazardous Materials Operations and Technician training and
competency maintenance program by January 2013.
• Objective 60% complete. We have begun to implement a program to
recertify our Operations level personnel but it still needs further work that
was identified in the evaluation stage.
2. Establish a Hazardous Materials equipment maintenance and replacement program by
January 2013.
• Objective 80% complete. Although we have kept up with the maintenance of
our current equipment and have procured some new monitoring equipment,
we still have some future equipment needs.
3. Maintain annual review and revise current Hazmat policies, procedures and
guidelines in accordance with OSHA,NIOSH, and NFPA. Develop a recommended
revised draft by January 2013.
• Objective 100% complete. We have completed and submitted our final draft
that is in the process of being finalized before implementation.
4. Review training opportunities offered by Department of Homeland Security (DHS),
93rd CST, State RAD Team, and other outside agencies, and identify opportunities for
partnerships and shared resources by January 2013.
• Objective 80% complete. Although some personnel have taken advantage of
these training opportunities,we would like more of our personnel to get
involved.
5. Procure equipment and identify a maintenance program for all of the hazmat
equipment and supplies by January 2013.
• Objective 80% complete. We have addressed our equipment maintenance
and is currently working on other needs as they arise.
6. Identify funding for training, equipment, and supplies through grants and other
alternative sources by January 2013.
• Objective 80% complete. We have received some additional funding from
the LEPC but is also looking at possible grants for the purchase of future
equipment.
Six Month Progress Report on Program Objectives for FY 2012-13 7
FIRE
OCEAN SAFETY
1. To reach target manpower goals of providing a minimum of two (2) Water Safety
Officers daily per tower in accordance with our operational schedule, and so strive to
provide at least four(4) Water Safety Officers on site at Hapuna Beach State Park
and four(4) Water Safety Officers at Kahalu'u Beach Park, and two (2) Water Safety
Officers at each of the following: La'aloa Beach Park, Honoli'i Beach Park,
Richardson's Ocean Park, Isaac Hale Beach Park and Ahalanui. Onekahakaha Beach
Park, Carlsmith Beach Park, Leleiwi Beach Park and Spencer Beach Park will have at
least two (2) Water Safety Officers on duty during weekends, holidays and summer
and winter vacation. Manpower goals to be attained by December 2012.
• Objective 50% complete. Due to budgetary constraints,this objective has
been put on hold.
2. Provide the districts of South Kona, South Kohala, Puna, and Hilo with a Lieutenant
position to increase supervision in these areas by June 2013.
• Objective 25% complete due to budgetary constraints.
3. Provide a minimum of four(4)United States Lifeguard Association (USLA) open
water rescue training sessions to all Water Safety Officers (WSOs) on staff as
follows:
• Two (2)per year in West Hawai`i: one (1) in November 2012 and one (1) in May
2013.
• Two (2)per year in East Hawai`i: one (1) in November 2012 and one (1) in May
2013.
• All new Water Safety Officer I hires during orientation in Fiscal Year 2012.
• Objective 100% complete. However,we will be revising the recertification
training for our WSOs to 1 annual training session per year to be held in
May.
4. Continue to co-sponsor with Hawaiian Lifeguard Association-Hawai`i (HLA-
Hawai`i)the Big Island Junior Lifeguard program at four(4) locations: Hilo, Puna,
Kailua-Kona and Hapuna, to promote ocean safety through education and activities to
youth age 12-17. Programs to be implemented during FY 2012/2013.
• Objective 100% complete. We have conducted these classes last year and
will continue to do so annually.
Six Month Progress Report on Program Objectives for FY 2012-13 8
FIRE
OCEAN SAFETY
5. Sponsor and host Jr. Lifeguard Championships for the Island of Hawai`i at Hapuna
Beach State Park annually during July 2012.
• Objective 100% complete. The Island of Hawaii Jr. Lifeguard
championships were held at the Hapuna Beach on July 21,2012.
6. Procure two new surveyor towers for Hapuna Beach north end to cover the Hapuna
Prince Hotel beach area, and the Punalu'u beach by January 2013.
• Objective 70% complete. Erected a new surveyor tower for Punalu'u.
Procured a new tower for Hapuna but awaiting approval.
7. Implement a new policy regarding the use of Ultra Violet Protection Garments to be
used as personal protective equipment by July 2012.
• Objective 100% complete. Procured UV protection garments for our Ocean
Safety personnel and have implemented a policy regarding its use.
8. Provide goggles and snorkel equipment for all of the WSOs as safety equipment by
July 2012.
• Objective 100% complete. Procured face masks and snorkels for all of our
Water Safety Officers and have assigned them to all of our personnel.
Six Month Progress Report on Program Objectives for FY 2012-13 9
FIRE
FIRE PREVENTION BUREAU
1. Complete the inventory and inspection of ALL display fireworks in Hawaii County to
assure proper labeling and accountability. All display fireworks in Hawaii County
shall be labeled by July 5th, 2012.
• Objective 100% complete.
2. Update the Fire departments permitting forms and make forms available on the
County website. Permit forms to include Tent and temporary structures, installation
of Propane tanks, installation and removal of above-ground and below-ground fuel
storage tanks, Assembly occupancies greater than 300, and Application of flammable
finishes. Roll out October 2012.
• Objective 100% complete.
3. Improve upon our public education program. In particular, the Fire Prevention Week
festivities. Objective would be to expand and use each day during our Annual Fire
Prevention week as a means to spread the word on Fire and Life safety, instead of
compressing activities in two days. Implement October 2012.
• Objective 100% complete.
4. Implement Business Occupancy Inspection Program utilizing Company Personnel.
Program will enhance response personnel's knowledge of fire inspections and
occupancies within their districts. Training to be completed by December 2012, with
inspections starting in January of 2013. First program evaluation and review provided
by June 2013.
• Objective 0% complete. More code enforcement education is needed by our
fire suppression personnel because of the legalities and liabilities to the
department.
5. Ongoing advocacy for residential fire sprinklers becoming law in Hawaii. Implement
an effective Community Awareness program and explore venues to engage and
educate the public. The majority of fire injury and deaths occurs in residential type
fires. Initiate planning and development phases in July of 2012. Implementation
targeted for November 2012.
• Objective 80% complete. We have incorporated this subject matter into our
Pub Education speaking engagements. Only 80% because more can be done.
Six Month Progress Report on Program Objectives for FY 2012-13 10
FIRE
AUXILIARY SERVICES BUREAU
Fire Equipment Maintenance Section
1. Include funding resources in 2012/13 budget to re-roof maintenance facility by
December 2012.
• Objective 30% complete. Project is underway. Public Works has inspected
and took temporary measures to stop leaks and prevent rain water from
getting into the electrical systems. Re-roofing details, bid specifications and
procurement has been initiated
2. Evaluate cost effective measures to initiate facility upgrades and repairs to include
adding a mezzanine floor for parts inventory and expansion of work floor space to
accommodate increased work load and shop equipment by October 2012.
• Objective 0% complete. Although shop expansion remains a critical need,we
have not been able to evaluate viable alternatives or complete an accurate
needs assessment other than repairs and maintenance of the roof.
3. Explore the opportunity to increase maintenance personnel by adding a shop clerk to
maintain Fleet Management Data System by September of 2012 to request position in
the 2013/14 budget.
• Objective 30% complete. Improvements to the existing DSL high speed
internet connection to the mechanic shop were pursued and completed,
however,the connection has been intermittent and slow. We are now
pursuing a direct connection to the maintenance shop and providing new
computers to handle the Fleet Maintenance Software at two stand alone
locations within the maintenance facility. Inputting of fleet information will
follow and target for the program to be fully operational is June 2013.
4. Increase maintenance personnel staffing by re-funding a Fire Equipment Mechanic
position by July 2012.
• Objective 0% complete; not met due to the overall reduction in the County of
Hawaii workforce and the existing hold on re-establishing the Fire
Departments unfunded positions. This has caused an increase in work that is
done by private repair facilities, however, all funded positions are staffed in
the mechanic shop and our personnel continue to put in the effort to meet the
ongoing needs of fleet maintenance.
Six Month Progress Report on Program Objectives for FY 2012-13 11
FIRE
AUXILIARY SERVICES BUREAU
Fire Communications Control Center
1. Identify and implement established demark points, within the dispatch center, with all
vendors who have equipment within this integrated communications facility by
March 2013.
• Objective 50% complete. This objective is ongoing. Progress on getting the 4
dispatch position on line and issues with the existing 911 phone system have
been addressed to the point where the removal of the old radio consoles will
start. During this process computer and communications lines will be
identified and marked. Removal of lines,wires and equipment no longer in
use will be cleaned out.
2. Explore opportunities to incorporate Automatic Vehicle Locator data into a CAD
mapping system by August 2013.
• Objective 100% complete. Utilizing a grant through Homeland Security
Funding, the use of cell phones with GPS located in responding vehicles,
along with the appropriate CAD software,was tested. Although the system
was operational, no significant enhancement in response or dispatch protocol
was identified. At this time the program proved to be cost prohibitive and
was terminated.
Six Month Progress Report on Program Objectives for FY 2012-13 12
FIRE
AUXILIARY SERVICES BUREAU
Warehouse and Supply Section
1. Increase distribution center efficiency through utilization of updated inventory
practices and electronic inventory management. Assess existing resources and
inventory system, review and evaluated possible alternatives, and make
recommendations by September 2012.
• Objective 10% complete. Working with the EMS inventory and personnel,
the existing software provided by our Fiscal section proved to be inconsistent
with our inventory procurement, receiving and distribution practices. A
reassessment of program needs and resources will follow. This setback was
valuable as it established a baseline for discussion with possible vendors to
find the appropriate inventory control program software.
2. In light of changes to the physical footprint of the existing facility due to major ADA
upgrades,the Auxiliary Services Division will explore opportunities to increase
storage space within existing facility,to include expansion or relocation.
Recommendations to be submitted by September 2012.
• Objective 10% complete. Several discussions over the past 6 months have
taken place regarding the plans and design of the renovated Warehouse,
Training and Dispatch Building. Architectural drawings are being completed
and Public Works is targeting Jan/Feb to move forward with the bid process.
Additionally,housekeeping practices within the existing facility continue.
Six Month Progress Report on Program Objectives for FY 2012-13 13
FIRE
TRAINING BUREAU
1. Continue the support of all pre-existing training curriculum and personnel
participation in NFA programs. Deliver two (2)NFA Courses for 60 personnel by
October 2012.
• Objective 60% complete; we had five(5) personnel that attended on-campus
courses; we held 1 NFA off-campus class with 19 personnel attending.
Another class is set for March of this year.
2. Evaluate the need to improve the training records management system utilizing
current technologies (NFIRS, laserfiche, database, etc.), recommend changes and
initiate changes by November 2012.
• Objective 100% complete; we have initiated the use of our ZOLL—RMS
system to document our training starting with our current Fire Recruit Class
in October 2012 and will evaluate its progress and usability as we proceed. If
it works out well we will be implementing the use of RMS to document all of
our Training Records
3. Prepare for the hiring of 20 Fire Fighter recruits effective October 2012.
• Objective 100% complete; however due to budgetary constraints we were
only able to hire 18 Fire Fighter Recruits that started October 1st 2012. We
are still evaluating the possibilities of hiring more Recruits by the end of this
fiscal Year
Six Month Progress Report on Program Objectives for FY 2012-13 14
FIRE
.n d, _„ a W..w _ , ,.M .,.
VOLUNTEER TRAINING SECTION
1. Identify resource requirements, costs and possible funding sources, to meet narrow
banding communications requirements for all Volunteer Fire companies. Submit
evaluation and recommendations to the Fire Chief by September 2012.
• Objective 0% complete; no progress due to waiting on bid award.
2. Continued integration of Hawai`i Fire Department Operations personnel with Hawai`i
Fire Department Volunteer Fire Companies through a consolidated training program.
Targeting 100% integration by June 2013.
• Objective 66% complete.
Six Month Progress Report on Program Objectives for FY 2012-13 15
Incident Type Response Summary by Station
Date Ranee: From 7/1/2012 To 12/31/2012
Station Selected: All
Incident Type Selected: All
Average
Incident Tyne Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Station: 01
Fire 15 15 00:11:00 $122,550.00 $124,650.00
EMS/Rescue 1,131 1,130 00:08:32 $0.00 $0.00
Hazardous Condition 8 8 00:09:35 $0.00 $0.00
Service Call 122 120 00:12:37 $0.00 $0.00
Good Intent 177 134 00:14:11 $0.00 $0.00
False Call 20 20 00:07:27 $0.00 $0.00
Totals: 1,473 1,427 00:09:25 $122,550.00 $124,650.00
Station: 02
Fire 8 8 02:25:43 $39,100.00 $39,100.00
EMS/Rescue 389 388 00:07:54 $0.00 $0.00
Hazardous Condition 7 7 00:08:21 $0.00 $0.00
Service Call 56 47 00:09:24 $0.00 $0.00
Good Intent 84 63 00:08:31 $0.00 $0.00
False Call 6 6 00:07:12 $0.00 $0.00
Severe Weather 1 1 00:01:29 $0.00 $0.00
Totals: 551 520 00:10:13 $39,100.00 $39,100.00
Station: 03
Fire 19 19 00:09:11 $278,000.00 $606,600.00
Rupture/Explosion 1 1 00:15:27 $0.00 $0.00
EMS/Rescue 706 703 00:08:32 $0.00 $0.00
Hazardous Condition 3 3 00:09:19 $0.00 $0.00
Service Call 76 73 00:10:21 $0.00 $0.00
Good Intent 112 78 00:09:37 $0.00 $0.00
False Call 19 19 00:07:40 $0.00 $0.00
Other 2 2 00:08:33 $0.00 $0.00
Totals: 938 898 00:08:47 $278,000.00 $606,600.00
Station: 04
Fire 7 7 00:08:22 $350,050.00 $550,050.00
Rupture/Explosion 1 1 00:07:16 $0.00 $0.00
EMS/Rescue 357 355 00:09:59 $0.00 $0.00
Hazardous Condition 9 9 00:41:08 $0.00 $0.00
Service Call 26 25 00:08:41 $0.00 $0.00
Good Intent 39 24 00:09:50 $0.00 $0.00
False Call 11 11 00:09:28 $0.00 $0.00
Totals: 450 432 00:10:30 $350,050.00 $550,050.00
Station: 05
INC062(3.00) Page 1 of 5 Printed: 01/22/2013 21:09:05
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Fire 23 23 00:14:33 $146,000.00 $153,500.00
EMS/Rescue 604 604 00:13:32 $0.00 $0.00
Hazardous Condition 11 11 00:16:29 $0.00 $0.00
Service Call 48 46 00:14:40 $0.00 $0.00
Good Intent 117 87 00:15:17 $0.00 $0.00
False Call 7 7 00:21:06 $0.00 $0.00
Totals: 810 778 00:13:56 $146,000.00 $153,500.00
Station: 06
Fire 17 17 00:10:45 $231,150.00 $231,150.00
EMS/Rescue 279 278 00:16:03 $0.00 $0.00
Hazardous Condition 1 1 00:13:37 $0.00 $0.00
Service Call 48 48 00:17:22 $0.00 $0.00
Good Intent 54 41 00:15:28 $0.00 $0.00
False Call 3 3 00:10:23 $0.00 $0.00
Totals: 402 388 00:15:52 $231,150.00 $231,150.00
Station: 07
Fire 64 63 00:11:41 $329,700.00 $2,326,050.00
EMS/Rescue 1,227 1,220 00:11:02 $0.00 $0.00
Hazardous Condition 12 11 00:08:51 $0.00 $0.00
Service Call 148 148 00:13:04 $0.00 $0.00
Good Intent 386 284 00:10:11 $0.00 $0.00
False Call 28 28 00:11:08 $0.00 $0.00
Totals: 1,865 1,754 00:11:05 $329,700.00 $2,326,050.00
Station: 08
Fire 8 8 00:12:44 $353,000.00 $765,000.00
EMS/Rescue 217 215 00:10:08 $0.00 $0.00
Hazardous Condition 5 5 00:10:31 $0.00 $0.00
Service Call 30 27 00:11:43 $0.00 $0.00
Good Intent 32 17 00:07:58 $0.00 $0.00
False Call 3 3 00:10:02 $0.00 $0.00
Severe Weather 1 $0.00 $0.00
Other 2 2 00:17:51 $0.00 $0.00
Totals: 298 277 00:10:18 $353,000.00 $765,000.00
Station: 09
Fire 14 13 00:12:17 $12,500.00 $652,500.00
EMS/Rescue 346 343 00:15:21 $0.00 $0.00
Hazardous Condition 3 3 00:15:46 $0.00 $0.00
Service Call 31 25 00:16:41 $0.00 $0.00
Good Intent 35 15 00:12:13 $0.00 $0.00
False Call 15 15 00:10:16 $0.00 $0.00
Totals: 444 414 00:15:02 $12,500.00 $652,500.00
Station: 10
Fire 36 36 00:19:13 $209,130.00 $545,000.00
Rupture/Explosion 1 1 00:09:02 $0.00 $0.00
INC062(3.00) Page 2 of 5 Printed: 01/22/2013 21:09:05
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
EMS/Rescue 943 938 00:13:17 $0.00 $0.00
Hazardous Condition 14 14 00:13:12 $875.00 $254,600.00
Service Call 94 94 00:16:01 $0.00 $0.00
Good Intent 148 112 00:14:22 $0.00 $0.00
False Call 6 6 00:11:30 $0.00 $0.00
Severe Weather 1 1 00:25:01 $0.00 $0.00
Totals: 1,243 1,202 00:13:46 $210,005.00 $799,600.00
Station: 11
Fire 33 33 00:09:06 $88,000.00 $305,000.00
EMS/Rescue 144 142 00:13:37 $0.00 $0.00
Hazardous Condition 2 2 00:08:00 $0.00 $0.00
Service Call 29 24 00:20:32 $0.00 $0.00
Good Intent 28 21 00:52:51 $0.00 $0.00
False Call 3 3 00:11:02 $0.00 $0.00
Totals: 239 225 00:17:16 $88,000.00 $305,000.00
Station: 12
Fire 11 11 00:08:57 $8,300.00 $8,300.00
EMS/Rescue 315 315 00:10:20 $0.00 $0.00
Hazardous Condition 3 3 00:09:29 $0.00 $0.00
Service Call 40 39 00:12:36 $0.00 $0.00
Good Intent 68 46 00:12:23 $0.00 $0.00
False Call 13 13 00:10:41 $0.00 $0.00
Totals: 450 427 00:10:44 $8,300.00 $8,300.00
Station: 14
Fire 9 9 00:14:54 $2,000.00 $2,000.00
Rupture/Explosion 2 2 00:13:38 $0.00 $0.00
EMS/Rescue 304 303 00:14:37 $0.00 $0.00
Hazardous Condition 2 2 00:13:10 $0.00 $0.00
Service Call 20 19 00:18:56 $0.00 $0.00
Good Intent 82 42 00:13:33 $0.00 $0.00
False Call 15 15 00:16:54 $0.00 $0.00
Totals: 434 392 00:14:48 $2,000.00 $2,000.00
Station: 15
Fire 8 8 00:11:18 $500.00 $800.00
EMS/Rescue 155 155 00:12:01 $0.00 $0.00
Hazardous Condition 2 2 00:09:39 $0.00 $0.00
Service Call 26 26 00:11:30 $0.00 $0.00
Good Intent 23 16 00:19:46 $0.00 $0.00
False Call 4 4 00:09:13 $0.00 $0.00
Totals: 218 211 00:12:26 $500.00 $800.00
Station: 16
Fire 5 5 00:08:27 $0.00 $0.00
EMS/Rescue 122 121 00:09:50 $0.00 $0.00
Hazardous Condition 2 2 00:09:44 $0.00 $0.00
INC062(3.00) Page 3 of 5 Printed: 01/22/2013 21:09:05
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Service Call 17 16 00:16:13 $0.00 $0.00
Good Intent 23 18 00:09:24 $0.00 $0.00
False Call 3 3 00:08:14 $0.00 $0.00
Totals: 172 165 00:10:20 $0.00 $0.00
Station: 17
Fire 11 11 00:19:28 $22,000.00 $22,000.00
EMS/Rescue 84 84 00:13:21 $0.00 $0.00
Service Call 9 9 00:11:45 $0.00 $0.00
Good Intent 18 8 00:10:50 $0.00 $0.00
False Call 2 2 00:05:34 $0.00 $0.00
Totals: 124 114 00:13:30 $22,000.00 $22,000.00
Station: 18
Fire 21 21 00:09:21 $2,000.00 $2,000.00
EMS/Rescue 413 409 00:10:02 $0.00 $0.00
Service Call 48 48 00:10:11 $0.00 $0.00
Good Intent 85 64 00:10:35 $0.00 $0.00
False Call 18 18 00:08:46 $0.00 $0.00
Totals: 585 560 00:10:03 $2,000.00 $2,000.00
Station: 19
Fire 16 13 00:14:50 $227,000.00 $227,000.00
EMS/Rescue 174 158 00:15:00 $0.00 $0.00
Hazardous Condition 1 1 00:17:38 $0.00 $0.00
Service Call 13 11 00:21:44 $0.00 $0.00
Good Intent 23 14 00:22:04 $0.00 $300,000.00
False Call 5 4 00:11:39 $0.00 $0.00
Totals: 232 201 00:15:48 $227,000.00 $527,000.00
Station: 20
Fire 30 30 00:14:08 $100.00 $100.00
EMS/Rescue 225 225 00:14:39 $0.00 $0.00
Hazardous Condition 1 1 00:12:11 $0.00 $0.00
Service Call 20 19 00:16:28 $0.00 $0.00
Good Intent 58 42 00:13:43 $0.00 $0.00
False Call 2 2 00:13:00 $0.00 $0.00
Totals: 336 319 00:14:34 $100.00 $100.00
Station: 21
Fire 2 2 00:15:56 $0.00 $0.00
EMS/Rescue 11 11 00:13:15 $0.00 $0.00
Service Call 2 1 00:07:03 $0.00 $0.00
Good Intent 3 2 00:09:08 $0.00 $0.00
False Call 1 1 00:20:43 $0.00 $0.00
Totals: 19 17 00:13:09 $0.00 $0.00
Station: AS
Severe Weather 1 1 02:02:23 $0.00 $0.00
INC062(3.00) Page 4 of 5 Printed. 01/22/2013 21:09:05
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Totals: 1 1 02:02:23 $0.00 $0.00
Station: ES
Service Call 1 1 00:05:41 $0.00 $0.00
Good Intent 1 $0.00 $0.00
Totals: 2 1 00:05:41 $0.00 $0.00
Station: No Station Entered
Fire 1 $0.00 $0.00
EMS/Rescue 2 2 00:00:01 $0.00 $0.00
Good Intent 1 $0.00 $0.00
Blank or Invalid 5 $0.00 $0.00
Totals: 9 2 00:00:01 $0.00 $0.00
Total Incident Count: 11,295 $2,421,955.00 $7,115,400.00
INC062(3.00) Page 5 of 5 Printed: 01/22/2013 21:09:05
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
FIRE
EMERGENCY OPERATIONS DIVISION
1. Continued pursuit of meeting recognized response time standards according to NFPA 1710.
• Objective 100% complete. The Hawaii Fire Department is meeting recognized
response times according to NFPA 1710.
2. Maintain annual review and evaluation of department's service delivery performance
based on identified recognized fire protection service delivery standards as defined by
but not limited to NFPA, Hawai`i Insurance Bureau, Insurance Services Office (ISO),
OSHA, and United States Lifeguarding Association at the end of each fiscal year.
• Objective 10% complete. Due to the County of Hawaii fiscal constraints,we
will continue to pursue this in the future.
3. Continued pursuit of personnel and resource requirements for achievement of
industry standards of fire protection service delivery. This will include the pursuit of
meeting of personnel staffing levels in accordance with NFPA 1710 Standard for the
Organization and Deployment of Fire Suppression Operations, Emergency Medical
Operations, and Special Operations to the Public by Career Fire Departments.
• Objective 50% complete. The Hawaii Fire Department(HFD) is in
continued pursuit of personnel and resource requirement with the hiring of
18 Fire Fighter Recruits. HFD will continue to pursue staffing levels for
NFPA 1710 as the County's fiscal state improves.
4. Maintain the construction process of targeted priority infrastructure (new Makalei
Fire Station)by June 2012.
• Objective 85% complete. The construction of the new Fire Station is
continuing as scheduled.
5. Maintain annual review and revision of all Mutual Aid Agreements, Memorandums
of Understanding (MOU), and Memorandums of Agreement (MOA)to support
interagency partnerships and operational effectiveness by May 2012.
• Objective 100% complete. Annual reviews of all Mutual Aid Agreements are
being conducted and updated where identified.
• Updates completed for US Coast Guard in February, National Park Service
in May and expiring in 2017, Pohakuloa Fire for Automatic Aid Agreement
response.
Final Status Report on Program Objectives for FY 2011-12 1
FIRE
EMERGENCY OPERATIONS DIVISION
6. Maintain annual review and identify recognized service delivery,training, and equipment
standards as defined by various organizations as, but not limited to; State of Hawai`i
Department of Health EMS Branch, Department of Transportation, etc by June 2012.
• Objective 100% complete. With the establishment of the EMS career ladder and
the creation of the Fire Medical Specialist III positions, personnel are assigned to
complete this task.
7. Continued pursuit of alternative funding programs and prioritize cost-sharing programs based
on the current Department financial feasibility by December of each Fiscal year.
• Objective 100% complete. The Hawaii Fire Department has and will continue to
pursue alternative funding grants from the Assistance to Firefighters Grant
Program, Community Development Block Grant,Volunteer Fire Assistance Grant,
and private community Grants, along with the Sayre foundation in cost sharing
programs.
8. Acquire 15 new positions for a dedicated Ladder Company, stationed at the South Kohala
Fire Station, by June 2012.
• Objective not met. This objective has not been started due to the current fiscal state
of the County.
Final Status Report on Program Objectives for FY 2011-12 2
FIRE
EMERGENCY OPERATIONS DIVISION
Emergency Medical Services (EMS) Bureau
1. Maintain the implementation plan and schedule of new EMS Career Ladder.
Specifically, continue to fill all new positions through the internal recruitment
processes and maintain appropriate staffing.
• Objective 80% complete—project is ongoing.
• Completed/filled Fire Medical Specialist III, EMS Bureau Captain Position
in August 2011.
• Completed/filled (4) four vacant Fire Medical Specialist II in December 2011.
• Started the next MICT class in December 2011 —largest enrollment in HFD
history with 14 students.
• Garnered interest from 15 prospective MICT student candidates for the next
MICT class scheduled for August 2013.
• Completed/filled (2) two additional Fire Medical Specialist II positions in
June 2012
• Created new Fire Medical Specialist III Bureau Captain position to assist
with the EMS Training,Public Education, and Injury Prevention component
in June 2012.
2. Maintain annual assessment and evaluation of possible avenues for"expanded scopes
of practice" for the current EMS program.
• Objective 75% complete and ongoing.
• The Quality Assurance Program was expanded in August 2011 in a
partnership with HMC. Customer service surveys of patients transported by
HFD ambulances are currently being collected and evaluated on a monthly
basis.
• The Injury Prevention campaign was initiated with EMS Bureau personnel
attending Child Passenger Safety Seat Technician course in September 2011. •
• The Fall Prevention Pilot Project planning was initiated in the months of
November and December 2011. Fall Prevention training was conducted for
EMS Bureau personnel and the Fire Recruit Class by State DOH EMS
Injury Prevention Branch personnel in April 2012.
• Intra Department EMT Training led by TA EMS Bureau personnel started
in October 2011.
• The management of the Department's CPR training and instructor training
was tasked to the EMS Bureau at the end of 2011.
• On December 12th,2011, EMS Bureau personnel met with DOH PHN to
discuss a future joint project in Community Paramedicine.
• First ever in house on duty EMT refresher training was conducted for HFD
ranked personnel by EMS Bureau personnel of March 2012.
Final Status Report on Program Objectives for FY 2011-12 3
FIRE
EMERGENCY OPERATIONS DIVISION
Emergency Medical Services (EMS) Bureau
EMS Bureau personnel conducted several CPR and First Responder
refresher training for multiple County and State agencies in March and
April of 2012. This initiative was done through a collaborative effort with
the UH School of Pharmacy.
3. Maintain annual evaluation and assessment of emergency response plan for the
prevention of a Pandemic Flu outbreak.
• Objective 50% complete. Attended several Pandemic CONOPS meeting at
CD throughout this Fiscal period (last one in June of 2012)with the
contracted vendor to discuss our role and plans should a pandemic outbreak
occur.
Final Status Report on Program Objectives for FY 2011-12 4
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Rescue Operations
1. Maintain annual review and revision of current Search and Rescue policies and
procedures in accordance with recognized industry standards. Continue to review
revision, adopt and implement an established policy by Fiscal Year 2011/12.
• Objective 100% complete. Ongoing revision due to industry updates of
equipment capabilities.
2. Develop and implement a Temporary Assignment/Fire Rescue Specialist Basic
Training Course by December 2011.
• Objective not met. Due to budgetary constraints this course has been put on
hold. We are currently using a TA FRS check off sheet that is to be
completed by the respective company officers to qualify personnel to be
temporarily assigned as a Fire Rescue Specialist.
3. Development of a Resource Management Plan for all types of rescue equipment by
December 2011.
• Objective 100% complete. An equipment tracking system has been
implemented for our rescue stations identifying equipment that is assigned as
personal equipment, equipment assigned to the position, and equipment that
are assigned to the station cache.
4. Continue to be actively involved in procuring funds through grants and other
alternative sources throughout the fiscal year.
• Objective 100% complete. We have received and are continuing to receive
equipment funded by the Sayre Foundation to procure equipment for our
rescue personnel to supplement our existing budget.
5. Develop and implement an All Terrain Vehicle program with the training personnel
by December 2011.
• Objective 80% complete. Although all of our rescue personnel did not receive
training in the use of our ATV,we have secured a training source that is
conducting the training for our department. A policy identifying the use of
these vehicles has been developed for our Ocean Safety Division and will be
submitted for HFD Firefighter personnel.
Final Status Report on Program Objectives for FY 2011-12 5
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Hazmat Operations
1. Establish a mandatory Hazardous Materials Specialist training and competency
maintenance program by December 2011.
• Objective 100% complete. We have been providing Hazmat Technical
retraining annually for all of our Hazmat technical personnel. This qualifies
them to continue working on the hazmat team and conforms to OSHA
regulation 1910.120 and NFPA standard 472.
2. Establish a Hazardous Materials equipment maintenance and replacement program
during Fiscal Year 2011/12.
• Objective 100% complete.We have implemented a tracking system that
identifies our entire equipment inventory. With this,we are able to identify
any equipment that may need to be repaired, maintained, or replaced.
3. Establish a supply needs list and purchasing schedule by December 2011.
• Objective 80% complete. We have identified our equipment needs for
response. With this list we have purchased new monitoring equipment that
will improve our response capabilities. However, there is still some
equipment that may not be immediately essential but should be purchased to
keep our capabilities updated. However, current fiscal state limits additional
purchases.
4. Maintain annual review and revise current Hazmat policies, procedures and
guidelines in accordance with OSHA,NIOSH, and NFPA. Develop a recommended
revised draft during Fiscal Year 2011/12.
• Objective 90% complete. We have reviewed and amended our policies and
procedure regarding response to hazmat incidents. A final review of these
policies and procedure are being done before submitting them for approval
and then to ensure legal compliance from our Corporation Counsel.
5. Review training opportunities offered by Department of Homeland Security (DHS),
93`d CST, State RAD Team, and other outside agencies, and identify opportunities for
partnerships and shared resources during Fiscal Year 2011/12.
• Objective 100% complete. Our personnel are currently submitting
applications and are attending training that are sponsored by Homeland
Security and other funding sources.
Final Status Report on Program Objectives for FY 2011-12 6
FIRE
EMERGENCY OPERATIONS DIVISION
SPECIAL OPERATIONS BUREAU
Hazmat Operations
6. Develop a Resource Management Plan for Hazmat incidents during Fiscal Year 2011/12.
• Objective 90% complete. This will be completed with the completion and adoption
of our new policies and procedures.
7. Procure funding for training and recertification through grants and other alternative sources
by December 2011.
• Objective 100% complete. We have secured training through the UC Davies
program for our annual Hazmat Technician recertification. We also have received
training from the Department of Health who has supplied us with equipment and
supplies to test unknown substances. The CST continues to provide our County
with annual training to WMD incidents.
Final Status Report on Program Objectives for FY 2011-12 7
FIRE
OCEAN SAFETY
1. Continue pursuit of target manpower goals of providing a minimum of two (2) Water
Safety Officers daily per tower in accordance with our operational schedule, and so
strive to provide at least four(4) Water Safety Officers on site at Hapuna Beach State
Park and four(4) Water Safety Officers at Kahalu'u Beach Park, and two (2) Water
Safety Officers at each of the following: La'aloa Beach Park, Honoli'i Beach Park,
Richardson's Ocean Park, Isaac Hale Beach Park and Ahalanui. Onekahakaha Beach
Park, Carlsmith Beach Park, Leleiwi Beach Park and Spencer Beach Park will have at
least two (2) Water Safety Officers on duty during weekends, holidays and summer
and winter vacation.
• Objective 35% complete. Currently,the only beaches that have full (2) two
people staffing allocated to are: Honoli'i,La'aloa and Kahalu'u. We will
continue to strive for more manpower as the economy improves.
2. Provide a minimum of four(4) United States Lifeguard Association(USLA) open
water rescue training sessions to all Water Safety Officers on staff as follows:
a. Two (2)per year in West Hawai`i: one (1) in November 2011 and one (1) in May
2012.
b. Two (2)per year in East Hawai`i: one (1) in November 2011 and one (1) in May
2012.
c. All new Water Safety Officer I hires during orientation in Fiscal Year 2011-12
• Objective 100% complete. We have implemented this and currently are
being conducted.
3. Continue to co-sponsor with Hawaiian Lifeguard Association-Hawai`i (HLA-
Hawai`i)the Big Island Junior Lifeguard program at four(4) locations: Hilo, Puna,
Kailua-Kona and Hapuna, to promote ocean safety through education and activities to
youth ages 13-17. Programs to be implemented during July and August 2011.
• Objective 100% complete. We have held these classes at the identified
locations.
4. Sponsor and host Jr. Lifeguard Championships for the Island of Hawaii at Hapuna
Beach State Park annually during July 2011.
• Objective 100% complete. Lifeguard state championships at the Hapuna
Beach on July 30, 2011.
Final Status Report on Program Objectives for FY 2011-12 8
FIRE
OCEAN SAFETY
5. Procure new surveyor tower for the Punalu'u Beach.
• Objective 100% complete. We have acquired and erected a new surveyor
type lifeguard tower at the Punalu'u beach. This project was completed in
May 2012.
6. Expand manpower coverage at the Punalu'u Beach tower to include two lifeguards
and coverage on weekends by January 2012.
• Objective not met. Due to current fiscal constraints,we will pursue this
objective in the future.
7. Create an equipment replacement schedule to ensure that all equipment is current and
up to standard by December 2011.
• Objective 100% complete. We have developed an equipment list that
identifies all of the equipment needed as personal equipment as well as
equipment that are needed at the towers. This allows us to evaluate our
needs and be better able to plan for future purchases.
Final Status Report on Program Objectives for FY 2011-12 9
FIRE
FIRE PREVENTION BUREAU
1. Maintain the support and direct participation in the review, modification,
development, and adoption of the State Model Fire Code.
• Objective 100% complete as of January 2012.
2. Maintain annual review of Hawai`i Revised Statutes Chapter 132D (Fireworks) and
as needed, develop and implement legislative proposals and strategies to more
effectively regulate the importation, sale, enforcement policy&procedures, and use
of consumer fireworks.
• Objective 100% complete as of June 2012.
3. Maintain inter-agency partnerships to assist in addressing identified needs to include
but not limited to: the State Fire Council,National Fire Academy (NFA),National
Fire Protection Association (NFPA), Hawaii Chapter of the Society of Fire
Protection Engineers (SFPE), and other county, state, and federal fire and law
enforcement agencies.
• Objective 100% complete as of June 2012.
4. Maintain the support and direct participation in the review, modification,
development, and adoption of the State Fire Code (2006 NFPA 1, Uniform Fire Code,
including local County amendments).
• Objective 100% complete as of January 2012.
5. Maintain minimum of 35%participation and completion annually of Fire Fighter
Safety Guide.
• Objective 100% complete. Numbers are in and this year we have exceeded
our expectation and had an astounding 51% student participation rate.
Final Status Report on Program Objectives for FY 2011-12 10
FIRE
AUXILIARY SERVICES BUREAU
Fire Equipment Maintenance Section
1. Provide training opportunities to allow personnel the knowledge base to keep abreast
of"latest"trends&technology.
• Objective not met. Mechanic Shop was not able to meet this objective due to
increased furlough days, personnel shortage, and high vehicle repair
demand.
2. Establish a comprehensive vehicle replacement schedule in accordance with
recognized standards.
• Objective 10% complete. Program installation and computer upgraded, but
objective to provide connectivity and computer adequate enough to handle
incoming information not met.
• Hawai`i Fire Department purchased (2) two lease to purchase and (1) one
grant funded Fire Apparatus vehicles because of aging conditions of current
vehicles throughout the department. To help with our vehicle shortage
problem we shipped over(5) five vehicles from the Honolulu Fire
Department- (3) three Fire Engines, and (2) two Tankers. Our Fleet
Management Program is not working due to computer and internet
connections issues in their locations. We are currently working with the
County's IT Department to resolve this.
3. Maintain our field maintenance program utilizing computer based software and data
management systems fleet management program.
• Objective not met. Internet connectivity problems and inadequate computer
resource is not strong enough to handle incoming data. The County's IT
Department is working to resolve this issue.
4. Implement an effective field vehicle preventative maintenance training program.
• Objective not met due to increased furlough days, personnel shortage, and
high vehicle repair demand.
Final Status Report on Program Objectives for FY 2011-12 11
FIRE
AUXILIARY SERVICES BUREAU
Fire Communications Control Center
1. Implement a comprehensive system quality assurance/improvement program
inclusive of case review and policy/procedure review and development.
• Objective 10% complete and is currently in progress—Equipment and
infrastructure to complete this objective is in place. Instruction of trainers
not yet implemented due to furlough schedule and personnel shortages.
2. Continuance of the plans and construction of the new Fire &Police Dispatch Center.
• Objective 10% complete. Plot plan and design completed. Construction
phase not initiated due to current fiscal state.
3. Maintenance of required certification for annual Continuing Dispatch Education
(CDE).
• Objective 75% complete. All certifications maintained as needed - CPR,
First Responders and EMD.
4. Maintain participation in the ongoing communications system design and
modification to address current and projected system needs and regulatory
requirements.
• Objective 100% complete. Installation of medioco radio complete; CML
phone system upgraded to the SolaCom phone system.
•
Final Status Report on Program Objectives for FY 2011-12 12
FIRE
I., ....... ......._ _ ..._ _.... .... � . �T ��� .... . . ._.. ..e
AUXILIARY SERVICES BUREAU
Warehouse and Supply Section
1. Consistent intake of supply and equipment request received and delivered in an
expeditious manner.
• Objective 100% complete. Intake is ongoing and constantly changing.
2. Ensuring proper general housekeeping throughout the warehouse to keep the working
environment clean, organized and safe from any potential hazards.
• Objective 75% complete. Reorganization of warehouse for ADA compliance
not complete as plans are not finalized with the County and contractors.
3. Disposal of supplies or equipment no longer serviceable or damage beyond repair.
• Objective 75% complete. Specific items are still in need to be properly
disposed.
4. Recycling of appropriate materials and supplies to ensure "zero waste" in our
department.
• Objective 80% complete and objective is ongoing.
5. Identify and maintain core and essential inventory of all emergency services
equipment and supplies.
• Objective 100% complete.
6. Implementation of FRESH inventory system.
• Objective not met.
Final Status Report on Program Objectives for FY 2011-12 13
FIRE
TRAINING BUREAU
1. Continue the support of all pre-existing training curriculum and personnel
participation in NFA programs.
• Objective 100% complete. Delivery of(2) two NFA classes; personnel
participation in several NFA on-campus courses. Ongoing training.
2. Identify resource and projected budgetary requirements.
• Objective 100% complete. Conducted and delivered mandatory training
courses required to maintain personnel certifications. Ongoing training.
3. Reduce industrial injuries by preventative measure training and education programs.
• Objective 80% complete. This objective continues to be address through the
departments Wellness and Fitness Initiative; Structure of program in place,
but not quite at full capacity due to funding.
4. Maintain and expand partnership with the University of Hawai`i in the delivery of the
Fire Science degree program.
• Objective 100% complete. Fire Science curriculum implemented a Lab
portion into their Essentials & Hydraulics curriculum.
5. Revise/Update our department's Driver Trainer Program to incorporate preventative
maintenance, continuing education, and proper documentation and accountability
records.
• Objective 70% complete. The Fire Apparatus Trainer(F.A.T.) position is
currently vacant, but we continue to maintain our existing program to meet
the Department's needs.
6. Develop and implement a Temporary Assignment(T/A) Certification Program for
Fire Equipment Operator positions.
• Objective 75% complete. A pilot Fire Equipment Operator curriculum
delivery has been initiated but due to personnel shortages; program is being
reevaluated adjustments will be identified and reimplementation of program
with better structure and delivery to maintain sustainability.
Final Status Report on Program Objectives for FY 2011-12 14
FIRE
VOLUNTEER TRAINING SECTION
1. Identify resource requirements to include projected budget.
• Objective 80% complete. (9)Nine PAK radios (Realm BC)with narrow
band capabilities received; Replacement of vehicle fleet received from
DOFAW.
2. Continued integration of operation personnel with Volunteer Fire Companies.
• Objective 40% complete.
Final Status Report on Program Objectives for FY 2011-12 15
Incident Type Response Summary by Station
Date Range: From 7/1/2011 To 6/30/2012
Station Selected: All
Incident Type Selected: All
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Station: 01
Fire 44 44 00:09:15 $54,470.00 $2,946,225.00
EMS/Rescue 2,270 2,265 00:08:42 $0.00 $0.00
Hazardous Condition 25 25 00:09:27 $0.00 $0.00
Service Call 257 248 00:55:22 $0.00 $0.00
Good Intent 348 282 00:08:18 $0.00 $0.00
False Call 38 37 00:06:50 $0.00 $0.00
Other 2 2 00:03:25 $0.00 $0.00
Totals: 2,984 2,903 00:12:38 $54,470.00 $2,946,225.00
Station: 02
Fire 22 22 00:07:44 $103,300.00 $732,600.00
EMS/Rescue 871 869 00:08:08 $0.00 $0.00
Hazardous Condition 4 4 00:09:13 $0.00 $0.00
Service Call 119 106 00:11:24 $0.00 $0.00
Good Intent 193 149 00:08:15 $0.00 $0.00
False Call 21 21 00:07:10 $0.00 $0.00
Totals: 1,230 1,171 00:08:26 $103,300.00 $732,600.00
Station: 03
Fire 43 43 00:09:05 $65,575.00 $7,816,000.00
EMS/Rescue 1,411 1,411 00:09:11 $0.00 $0.00
Hazardous Condition 15 ' 15 00:07:56 $0.00 $0.00
Service Call 104 100 00:08:57 $0.00 $0.00
Good Intent 216 154 00:11:03 $0.00 $0.00
False Call 28 28 00:07:21 $0.00 $0.00
Severe Weather 1 1 00:09:19 $0.00 $0.00
Other 1 1 00:10:38 $0.00 $0.00
Totals: 1,819 1,753 00:09:18 $65,575.00 $7,816,000.00
Station: 04
Fire 9 8 00:08:29 $22,000.00 $530,000.00
EMS/Rescue 733 730 00:10:23 $0.00 $0.00
Hazardous Condition 12 12 00:10:13 $35.00 $35.00
Service Call 64 60 00:09:25 $0.00 $0.00
Good Intent 100 57 00:34:11 $0.00 $0.00
False Call 18 18 00:07:33 $0.00 $0.00
Totals: 936 885 00:11:46 $22,035.00 $530,035.00
Station: 05
Fire 34 34 00:15:20 $792,800.00 $912,100.00
INC062(3.00) Page 1 of 5 Printed: 11/01/2012 13:08:08
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
EMS/Rescue 1,171 1,170 00:13:45 $0.00 $0.00
Hazardous Condition 15 15 00:13:09 $0.00 $0.00
Service Call 96 87 00:16:56 $0.00 $0.00
Good Intent 196 133 00:15:59 $0.00 $0.00
False Call 16 16 00:09:22 $0.00 $0.00
Totals: 1,528 1,455 00:14:08 $792,800.00 $912,100.00
Station: 06
Fire 25 25 00:15:04 $13,025.00 $413,000.00
EMS/Rescue 506 506 00:13:08 $0.00 $0.00
Hazardous Condition 7 6 00:13:44 $0.00 $0.00
Service Call 46 44 00:17:07 $0.00 $0.00
Good Intent 83 49 00:13:31 $0.00 $0.00
False Call 9 9 00:09:08 $0.00 $0.00
Other 1 1 00:45:03 $0.00 $0.00
Totals: 677 640 00:13:31 $13,025.00 $413,000.00
Station: 07
Fire 101 99 00:10:53 $573,370.00 $2,833,450.00
EMS/Rescue 2,442 2,432 00:12:06 $0.00 $0.00
Hazardous Condition 24 24 00:10:53 $0.00 $0.00
Service Call 270 259 00:13:09 $0.00 $0.00
Good Intent 724 521 00:10:19 $8,000.00 $95,000.00
False Call 51 51 00:11:27 $0.00 $0.00
Other 1 1 00:45:56 $0.00 $0.00
Totals: 3,613 3,387 00:11:51 $581,370.00 $2,928,450.00
Station: 08
Fire 20 20 00:12:41 $0.00 $0.00
EMS/Rescue 462 462 00:11:21 $0.00 $0.00
Hazardous Condition 7 7 00:12:38 $0.00 $0.00
Service Call 52 48 08:22:49 $0.00 $0.00
Good Intent 68 39 00:11:42 $0.00 $0.00
False Call 16 16 00:09:49 $0.00 $0.00
Totals: 625 592 00:51:14 $0.00 $0.00
Station: 09
Fire 18 17 00:14:04 $140,300.00 $470,300.00
EMS/Rescue 739 733 00:15:51 $0.00 $0.00
Hazardous Condition 9 9 00:10:02 $0.00 $0.00
Service Call 65 58 00:18:20 $0.00 $0.00
Good Intent 109 50 00:12:52 $0.00 $0.00
False Call 25 25 00:10:35 $0.00 $0.00
Totals: 965 892 00:15:37 $140,300.00 $470,300.00
Station: 10
Fire 69 69 00:16:57 $203,500.00 $488,500.00
EMS/Rescue 1,871 1,867 00:12:43 $0.00 $0.00
Hazardous Condition 26 26 00:14:39 $0.00 $0.00
INC062(3.00) Page 2 of 5 Printed: 11/01/2012 13:08:08
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Service Call 202 198 00:14:15 $0.00 $0.00
Good Intent 282 205 00:15:55 $0.00 $0.00
False Call 15 15 00:12:18 $0.00 $0.00
Severe Weather 3 3 00:17:43 $0.00 $0.00
Other 1 1 00:12:07 $0.00 $0.00
Totals: 2,469 2,384 00:13:16 $203,500.00 $488,500.00
Station: 11
Fire 73 70 00:09:49 $0.00 $0.00
Rupture/Explosion 1 1 00:07:30 $0.00 $0.00
EMS/Rescue 337 335 00:15:37 $0.00 $0.00
Hazardous Condition 4 4 00:14:25 $0.00 $0.00
Service Call 37 30 00:13:57 $0.00 $0.00
Good Intent 52 35 00:13:29 $0.00 $0.00
False Call 7 7 00:06:30 $0.00 $0.00
Totals: 511 482 00:14:21 $0.00 $0.00
Station: I1A
EMS/Rescue 2 2 00:06:19 $0.00 $0.00
Totals: 2 2 00:06:19 $0.00 $0.00
Station: 12
Fire 26 26 00:10:20 $1,040.00 $1,040.00
EMS/Rescue 655 653 00:11:01 $0.00 $0.00
Hazardous Condition 6 5 00:11:10 $0.00 $0.00
Service Call 65 62 00:41:25 $0.00 $0.00
Good Intent 137 88 00:12:24 $0.00 $0.00
False Call 20 20 00:11:26 $0.00 $0.00
Totals: 909 854 00:13:21 $1,040.00 $1,040.00
Station: 14
Fire 29 29 00:14:26 $2,500.00 $1,002,500.00
EMS/Rescue 585 582 00:14:43 $0.00 $0.00
Hazardous Condition 6 6 00:17:31 $0.00 $0.00
Service Call 40 36 00:45:02 $0.00 $0.00
Good Intent 117 58 00:14:21 $0.00 $0.00
False Call 34 33 00:14:35 $0.00 $0.00
Other 1 1 00:13:53 $0.00 $0.00
Totals: 812 745 00:16:10 $2,500.00 $1,002,500.00
Station:_1_5
Fire 28 28 00:12:11 $303,000.00 $306,000.00
Rupture/Explosion 1 1 00:08:38 $0.00 $0.00
EMS/Rescue 315 315 00:12:56 $0.00 $0.00
Hazardous Condition 3 3 00:20:58 $0.00 $0.00
Service Call 58 57 00:13:22 $0.00 $0.00
Good Intent 49 31 00:11:03 $0.00 $0.00
False Call 18 18 00:12:25 $0.00 $0.00
Other 1 1 00:18:37 $0.00 $0.00
INC062(3.00) Page 3 of 5 Printed: 11/01/2012 13:08:08
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Totals: 473 454 00:12:51 $303,000.00 $306,000.00
Station: 16
Fire 15 15 00:10:05 $669,000.00 $709,000.00
EMS/Rescue 304 302 00:09:54 $0.00 $0.00
Hazardous Condition 1 1 00:06:49 $0.00 $0.00
Service Call 33 32 00:14:26 $0.00 $0.00
Good Intent 63 44 00:11:10 $0.00 $0.00
False Call 5 5 00:11:30 $0.00 $0.00
Totals: 421 399 00:10:26 $669,000.00 $709,000.00
Station: 17
Fire 18 18 00:13:19 $145,550.00 $165,850.00
EMS/Rescue 134 134 00:12:13 $0.00 $0.00
Hazardous Condition 4 4 00:22:02 $0.00 $0.00
Service Call 11 8 00:12:20 $0.00 $0.00
Good Intent 18 11 00:12:31 $0.00 $0.00
False Call 1 1 00:10:16 $0.00 $0.00
Severe Weather 2 2 00:08:18 $0.00 $0.00
Totals: 188 178 00:12:31 $145,550.00 $165,850.00
Station: 18
Fire 41 41 00:08:59 $150,000.00 $930,000.00
EMS/Rescue 824 822 00:10:18 $0.00 $0.00
Hazardous Condition 13 13 00:12:25 $0.00 $0.00
Service Call 133 128 00:12:06 $0.00 $0.00
Good Intent 144 110 00:10:28 $0.00 $0.00
False Call 18 18 00:09:26 $0.00 $0.00
Severe Weather 1 1 00:09:00 $0.00 $0.00
Other 1 1 00:20:26 $0.00 $0.00
Totals: 1,175 1,134 00:10:29 $150,000.00 $930,000.00
Station: 19
Fire 20 19 00:17:50 $58,960.00 $61,960.00
Rupture/Explosion I 1 00:15:05 $0.00 $0.00
EMS/Rescue 280 256 00:16:57 $0.00 $0.00
Hazardous Condition 8 6 00:22:02 $0.00 $0.00
Service Call 31 27 00:21:29 $0.00 $0.00
Good Intent 53 28 00:14:00 $0.00 $0.00
False Call 8 8 00:10:56 $0.00 $0.00
Totals: 401 345 00:17:04 $58,960.00 $61,960.00
Station: 20
Fire 46 46 00:13:41 $213,500.00 $313,500.00
EMS/Rescue 447 445 00:15:28 $0.00 $0.00
Hazardous Condition 7 7 00:10:08 $0.00 $0.00
Service Call 36 34 00:15:19 $0.00 $0.00
Good Intent 96 72 00:15:56 $0.00 $0.00
False Call 3 3 00:13:07 $0.00 $0.00
INC062(3.00) Page 4 of 5 Printed. 11/01/2012 13:08:08
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
Average
Incident Type Incident Used in Ave. Response Time
Station ID Count Resp. HH:MM:SS Total Loss Total Value
Other 1 1 00:19:46 $0.00 $0.00
Totals: 636 608 00:15:19 $213,500.00 $313,500.00
Station: AS
Blank or Invalid 1 $0.00 $0.00
Totals: 1 $0.00 $0.00
Station: ES
EMS/Rescue 2 2 00:06:44 $0.00 $0.00
Service Call 1 1 00:04:25 $0.00 $0.00
Totals: 3 3 00:05:57 $0.00 $0.00
Station: No Station Entered
Service Call 1 1 00:11:07 $0.00 $0.00
Totals: 1 1 00:11:07 $0.00 $0.00
Total Incident Count: 22,379 $3,519,925.00 $20,727,060.00
INC062(3.00) Page 5 of 5 Printed: 11/01/2012 13:08:08
Note: The incident count used in averages does not include the following:
Not Completed incidents,Mutual Aid Given,Other Aid Given,Cancelled in Route,Not Priority,Fill-In Standby,No Arrival and Invalid Dates/Times.
1 0
HUMAN RESOURCES
HUMAN RESOURCES
HUMAN RESOURCES
Classification and Pay
1. Review and process position redescription reviews within five workdays of receipt.
Ninety-nine redescription review requests were received and all were processed
within five workdays of receipt.
2. Review and process reallocations for recruitment within 10 workdays of receipt.
Forty-nine reallocation requests for recruitment purposes were received and all
were processed within 10 workdays of receipt.
Labor Relations
1. Hear and respond to employer-level grievances within 60 days from receipt.
Seven employer-level grievances were received and all were responded to within
60 days from receipt.
2. Answer all written departmental inquiries relating to the administration and
interpretation of all collective bargaining agreements and executive orders within 14
days from date of receipt if it does not require inter jurisdictional action, 30 days if it
does.
Thirty emails requests were received and all were responded to within 14 days
from receipt.
3. Provide background and other technical information required by the Corporation
Counsel's Office for the arbitration of grievances within 14 days from the date of
request.
One request from Corporation Counsel's Office was received and it was
responded to within 14 days from the date of the request.
Six Month Progress Report on Program Objectives for FY 2012-13 1
HUMAN RESOURCES
HUMAN RESOURCES
Personnel and Organizational Development
1. Conduct a New Hire Orientation class once every two months.
Six New Hire Orientation classes were conducted:
July 10,2012 Kona
August 20,2012 Hilo
September 11,2012 Kona
October 24,2012 Hilo
November 13,2012 Kona
December 14,2012 Hilo
2. Coordinate Prevention of Workplace Violence training program once every six
months.
Prevention of Workplace Violence classes for supervisors and employees were
conducted on November 15,2012 in Hilo and November 27,2012 in Kona.
3. By September 30, 2012, hold the animal Pre-retirement Workshop.
The annual Pre-retirement Workshop was held on September 12,2012 for 79
State and 54 County employees.
Administrative Services
1. Conduct two department/agency audits each quarter on personnel files, temporary
assignment records,postings, etc. to ensure compliance with personnel laws, rules,
policies and procedures, collective bargaining agreements and executive orders.
A total of four agencies were audited during the first half of the fiscal year.
1st quarter: Prosecuting Attorney, Legislative Auditor
2"d quarter: Housing, Information Technology
2. With the exception of mass pay adjustments transactions, audit and approve properly
completed and submitted payroll certification forms within five workdays of receipt.
Audit and approve mass pay adjustment payroll certification forms within two weeks
of the last form received.
Audited and approved 1,605 payroll certification forms. 1,589 forms, or 99%,
were processed within five workdays of receipt.
There were no mass payroll certification forms processed during this period.
Six Month Progress Report on Program Objectives for FY 2012-13 2
HUMAN RESOURCES
HUMAN RESOURCES
Administrative Services (continued)
3. Review and act upon properly completed and submitted Flexible Spending Plan
change in status forms within two workdays of receipt.
Reviewed 104 Flexible Spending Plan change in status forms. 103 forms, or
99%,were processed within two workdays of receipt.
Recruitment and Examination
1. Establish eligible lists to assist hiring departments fill their vacancies:
• Within two months for registration recruitments and small/medium size open-
competitive recruitments requiring a written examination.
We established 1 out of 2, or 50%, of eligible lists within two months. One
eligible list was established a few weeks later due to the large number of
recruitments that were open simultaneously.
• Within three months for large size open-competitive recruitments requiring a
written examination.
We established 4 out of 5, or 80%, of eligible lists within three months. One
eligible list was established later due to the large number of recruitments
that were open simultaneously.
• Within two months for open-competitive recruitments requiring a training and
experience evaluation(T&E).
We established 41 out of 46, or 89%, of eligible lists within two months.
Five eligible lists were established soon after two months due to the large
number of recruitments that were open simultaneously.
• Within four months for the Police Officer I recruitment requiring a written
examination and a performance test.
The Police Officer I recruitment was conducted in October 2012 and the
performance test is scheduled for January 12,2013. We are on schedule to
meet the four month objective.
Six Month Progress Report on Program Objectives for FY 2012-13 3
HUMAN RESOURCES
HUMAN RESOURCES
Recruitment and Examination (continued)
2. Certify (refer)names from available eligible lists to hiring departments within four
workdays from receipt of the request for the list.
130 out of 130 requests, or 100%,were certified (referred) names from available
eligible lists to hiring departments within four workdays.
3. By October 31, 2012, coordinate the placement of Cooperative Vocational Education
(CVE) students within the County.
Twelve CVE positions were filled by October 31,2012. Three positions
remained vacant due to Hawaii Community College's difficulty in referring
students. These three positions will hopefully be filled in January 2013 with
the start of the college's spring semester.
Health and Safety
1. Coordinate and/or conduct safety inspections of at least six County facilities.
Safety inspections of nine County facilities were conducted. Facilities include:
Pahoa Swimming Pool, Veteran's Cemetery, Parks and Recreation Office—West
Hawaii Civic Center,Parks and Recreation Elderly Activities Coordinated
Services Office- Kohala,Elections Warehouse,Ho`olulu Tennis Stadium,Parks
and Recreation Elderly Activities Office-ADRC, Public Works Building
Division Carpenter Shop in Hilo and Public Works Building Division Carpenter
Shop in Kona
2. Provide requested safety and equipment training within two months of original
request.
Thirty three safety training requests were received and all were delivered within
two months of original request.
3. Provide two HIOSH-required training programs per quarter.
Four HIOSH required training programs were provided each quarter.
1st quarter: Blood borne Pathogens, Respirator, Forklift
and Fall Protection training
2"d quarter: Fire Extinguisher, Ladder, Forklift, and Fall Protection
training
Six Month Progress Report on Program Objectives for FY 2012-13 4
HUMAN RESOURCES
HUMAN RESOURCES
Health and Safety (continued)
4. Provide at least six Defensive Driver Courses (DDC)to County employees during the
fiscal year.
3 out of 6, or 50%,of Defensive Driver Course Training sessions were provided.
5. Conduct a semi-annual workers compensation claims review.
File reviews were conducted in October and November,with 107 claims having
been reviewed.
Equal Opportunity
1. Respond to and resolve inquiries and complaints from the public and Hawai`i County
employees regarding various civil rights laws within 14 days from date received
unless extensive research/investigation or action/information from other departments
is required to properly respond to the inquiries and complaints.
From July 1,2012 to December 31,2012, 112 inquiries and complaints were
received. 99 (88%)were closed within 14 days from the date received. 1 (1%)
was closed within 30 days from the date received. 2 (2%)were closed more than
30 days from the date received, and 10 (9%) remain pending other department
and/or agency action.
2. By June 30, 2013 develop and issue Volume Three of the Equal Opportunity Program
Manual to Departmental Human Resource Representatives.
We will commence developing Volume Three during the second half of the fiscal
year.
3. By June 30, 2013, deliver 2 supervisory training classes, 2 non-supervisory training
classes and 2 customer service training classes.
As of December 31,2012,the following classes were conducted: three
supervisory with 23 attendees and six non-supervisory with 95 attendees. Two
customer service classes will be conducted by June 30,2013.
Six Month Progress Report on Program Objectives for FY 2012-13 5
HUMAN RESOURCES
HUMAN RESOURCES
Classification and Pay
1. Review and process position re-description reviews within five workdays of receipt.
One hundred seventy redescription review requests were received and all were
processed within five workdays of receipt.
2. Review and process reallocations for recruitment within 10 workdays of receipt.
One hundred eleven reallocation requests for recruitment purposes were
received and all were processed within 10 workdays of receipt.
Labor Relations
1. Hear and respond to employer-level grievances within 60 days from receipt.
Due to the backlog of cases, all grievances were not heard or responded to within
60 days. Union and employer mutually agreed to extend timelines for
processing.
2. Answer all written departmental inquiries relating to the administration and
interpretation of all collective bargaining agreements and executive orders within 14
days from date of request if it does not require inter jurisdictional action, 30 days if it
does.
All inquiries were responded to within 14 days.
3. Provide background and other technical information required by the Corporation
Counsel's Office for the arbitration of grievances within 14 days from the date of
request.
Copies of departmental files containing background and technical information
are transmitted to Corporation Counsel upon receipt of the Union's Intent to
Arbitrate. Documents were transmitted within the 14 day timeframe.
4. Drug test a minimum of 50% of all fire fighting personnel, 50% of employees with
CDL covered under Federal DOT rules and 25%of all other BU 01 employees.
The department has met set goals for drug testing of fire fighting personnel and
employees covered under Federal DOT rules. The percentage of other BU 01
employees tested fell slightly below the goal. The lower percentage is related to
employee absences and the inability to reschedule drug tests within the quarter.
Final Status Report on Program Objectives for FY 2011-12 1
HUMAN RESOURCES
HUMAN RESOURCES
Labor Relations (continued)
Category Number of Employees tested Percentage of total
Fire fighting personnel 232 71.6%
Federal DOT rules (CDL) 101 59.4%
Other BU 01 employees 85 22.1%
5. Alcohol test a minimum of 10% of all fire fighting personnel, 10%of employees with
CDL covered under Federal DOT rules and 10% of all other BU 01 employees.
The goal to alcohol test a minimum of 10% of all fire fighting personnel has been
met. Alcohol testing percentages for CDL and other BU 01 employees fell
roughly 2% less than set goals. The lower percentages are related to employee
absences and the inability to reschedule alcohol tests within the quarter.
Category Number of Employees tested Percentage of total
Fire fighting personnel 60 18.5%
Federal DOT rules (CDL) 14 8.2%
Other BU 01 employees 31 8.0%
Personnel and Organizational Development
1. Provide two sessions of the Supervisory Skills training program.
Supervisory Skills training was not provided as our Employee Development
Specialist position was vacant August 2011 to May 2012.
2. Provide four sessions of each of the six Customer Service training program modules.
Customer Services training was not provided as our Employee Development
Specialist position was vacant August 2011 to May 2012.
3. Provide four sessions of the How to be a Great Employee training program.
How to be a Great Employee training was not provided as our Employee
Development Specialist position was vacant August 2011 to May 2012.
Final Status Report on Program Objectives for FY 2011-12 2
HUMAN RESOURCES
HUMAN RESOURCES
Personnel and Organizational Development(continued)
4. Conduct a New Hire Orientation class once every two months.
Nine New Hire Orientation classes were conducted:
July 26,2011 Hilo
September 23,2011 Kona
October 26,2011 Hilo
December 21,2011 Hilo
February 29,2012 Hilo
March 13,2012 Kona
April 30,2012 Hilo
May 8,2012 Kona
June 28,2012 Hilo
5. Coordinate Prevention of Workplace Violence training program once every six
months.
Prevention of Workplace Violence training sessions for employees and
supervisors were conducted on October 4,2011 and May 29,2012 in Kona and
October 25,2011 and May 16,2012 in Hilo.
6. Issue the Fall (July-December 2011) Training Catalog by July 15, 2011; and the
Spring (January—June 2012) Training Catalog by January 13, 2012.
The Fall 2011 Training Catalog was issued on July 19,2011.
The Spring 2012 Training Catalog was issued on January 13,2012.
7. By September 30, 2011, hold the annual Pre-retirement Workshop.
The annual Pre-retirement Workshop was held on September 28,2011 for 54
State and 76 County employees.
Final Status Report on Program Objectives for FY 2011-12 3
HUMAN RESOURCES
HUMAN RESOURCES
Administrative Services
1. Conduct two department/agency audits each quarter on personnel files,temporary
assignment records,postings, etc. to ensure compliance with personnel laws, rules,
policies and procedures, collective bargaining agreements and executive orders.
A total of eight agencies were audited during the fiscal year.
1st quarter: Office of Management, Planning
2"d quarter: Aging, Police
3rd quarter: Environmental Management,Public Works
4th quarter: Civil Defense, Fire
Upon completion of each audit, staff prepared a report to the respective
Department Head to identify any discrepancies found, recognize compliance
with established guidelines, address departmental concerns and solicit feedback.
2. With the exception of mass pay adjustments transactions, audit and approve properly
completed and submitted payroll certification forms within five workdays of receipt.
Audit and approve mass pay adjustment payroll certification forms within two weeks
of the last form received.
A total of 2,320 payroll certification forms were audited and approved. 2,210
forms, or 95%,were processed within five workdays of receipt.
All forms for furloughs were processed within two weeks of the last form
received. 1,651 furlough payroll certification forms were audited and approved
during the fiscal year.
3. Review and act upon properly completed and submitted Flexible Spending Plan
change in status forms within two workdays of receipt.
Reviewed 254 Flexible Spending Plan change in status forms. 252 forms, or
99%,were processed within two workdays of receipt.
Final Status Report on Program Objectives for FY 2011-12 4
HUMAN RESOURCES
HUMAN RESOURCES
Recruitment and Examination
1. Establish eligible lists to assist hiring departments fill their vacancies:
• Within two months for registration recruitments and small/medium size open-
competitive recruitments requiring a written examination.
We established 4 out of 5, or 80%,of eligible lists within two months. One
eligible list was established later due to the large number of recruitments that
were open while we implemented the County's electronic recruitment system
and trained all twenty-one departments and the public on use of the system.
• Within three months for large size open-competitive recruitments requiring a
written examination.
We established 5 out of 6, or 83%, of eligible lists within three months. One
eligible list was established later due to the large number of recruitments that
were open while we implemented the County's electronic recruitment system
and trained all twenty-one departments and the public on use of the system.
• Within two months for open-competitive recruitments requiring a training and
experience evaluation(T&E).
We established 65 out of 84, or 77%, of eligible lists within two months. Three
recruitments with specialized minimum requirements received qualified
applicants after two months. Twelve eligible lists were established after two
months due to the large number of recruitments that were open while we
implemented the County's electronic recruitment system and trained all
twenty-one departments and the public on use of the system. Four eligible lists
were established shortly after the two month period due to the volume of open-
competitive recruitments we received during the second half of the fiscal year.
• Within four months for the Police Officer I recruitment requiring a written
examination and a performance test.
We established the eligible list for Police Officer I (Recruit)within 4 months.
2. Certify (refer) names from available eligible lists to hiring departments within four
workdays from receipt of the request for the list.
A total of 207 requests were received and for 206 requests, or 99%,we certified
(referred) names to the hiring departments within four workdays. One referral
occurred shortly after the fourth workday.
Final Status Report on Program Objectives for FY 2011-12 5
HUMAN RESOURCES
HUMAN RESOURCES
Recruitment and Examination (continued)
3. By October 31, 2011, coordinate the placement of Cooperative Vocational Education
(CVE) students within the County.
All fifteen CVE positions were filled by October 31,2011.
Health and Safety
1. Coordinate and/or conduct safety inspections of at least six County facilities.
Conducted safety inspections of eight facilities:
Kona Waena Pool
Housing and Community Development Office
Mayor's Office
Elections Office
Kea'au Community Center
R&D Library in County Building
Vehicle Registration Office at West Hawaii Civic Center
Solid Waste Sort Station in Hilo
2. Provide requested safety and equipment training within two months of original
request.
Ninety eight safety training requests were received and all were delivered within
two months of original request.
3. Provide two HIOSH-required training programs per quarter.
Nine training programs were provided during the fiscal year:
1st quarter: Pathogens, Personal Protective Equipment, Hazard
Communication,Hearing Conservation
2"d quarter: Hazard Communication, Lead & Asbestos Awareness,Blood-
borne Pathogens, Personal Protective Equipment
3rd quarter: Flagger Training, Blood-borne Pathogens,Lead Awareness,
Fire Extinguisher Training, Fall Protection,Respiratory
Protection
4th quarter: Blood-borne Pathogens, Fire Extinguisher
Final Status Report on Program Objectives for FY 2011-12 6
HUMAN RESOURCES
HUMAN RESOURCES
Health and Safety (continued)
4. Provide at least six Defensive Driver Courses (DDC)to County employees during the
fiscal year.
Provided seven Defensive Driver Course(DDC) during the fiscal year.
5. Conduct reviews of at least 50 workers compensation claims per quarter.
A total of 354 workers compensation claims were reviewed during the fiscal
year:
1st quarter: 112 claims
2"d quarter: 63 claims
3rd quarter: 87claims
4th quarter 92 claims
Equal Opportunity
1. Respond to and resolve inquiries and complaints from the public and Hawai`i County
employees regarding various civil rights laws within 14 days from date received
unless it requires extensive research/investigation or action/information from other
departments.
From July 1,2011 to June 30,2012,219 inquiries and complaints were received.
198 (90.4%)were closed within 14 days from the date received. 7 (3.2%)were
closed within 30 days from the date received. 11 (5.0%)were closed more than
30 days from the date received and an additional 3 (1.4%) are pending other
department and/or agency action.
2. Provide four"Preventing Workplace Retaliation" supervisory trainings.
Five "Preventing Workplace Retaliation" supervisory training classes were
conducted.
3. Develop new ADA Title II training for employees who provide services to the public
and conduct four classes.
Six "Reaching Out to Customers with Disabilities" training classes were
conducted.
Final Status Report on Program Objectives for FY 2011-12 7
HUMAN RESOURCES
HUMAN RESOURCES
Equal Opportunity (continued)
4. Develop new ADA Title I training for supervisory employees and conduct two
classes.
Two new Americans with Disabilities Act training classes were conducted.
5. Develop new harassment training for supervisory employees.
A new training program, "Harassment—The Real Deal",was developed for
supervisory employees.
Final Status Report on Program Objectives for FY 2011-12 8
ilL
INFORMATION
TECHNOLOGY
INFORMATION TECHNOLOGY
INFORMATION TECHNOLOGY
1. Expand and maintain the County of Hawai`i Local and Wide Area Networks.
a. Add private wireless access service in county buildings
Private wireless access has been expanded in Hilo to include the Civil Defense
Emergency Operations Center. Expansion to continue as needed.
b. Add public wireless access service in county buildings
Public wireless internet access has been expanded in Hilo to include the Civil
Defense Emergency Operations Center. Public internet access is also
available at the Pahoa Senior Center.
c. Implement redundant Internet connections
The Department is actively exploring options for a redundant connection to
the Internet for WHCC.
d. Begin migration to MPLS and managed services
Plans for expansion of the MPLS network have been completed. The
Department is waiting for the release of grant funds to begin the
implementation.
2. Expand and maintain the County of Hawai`i server and application support.
a. Upgrade mission-critical data servers
The Real Property Tax servers have been upgraded. File server capacity on
the network continues to be expanded as needed.
Federal grant are being utilized to upgrade Microsoft Exchange servers,
Finance Department servers, and to start utilizing the West Hawaii Civic
Center as a secondary data center for the County.
3. Expand VMware environment
Servers no longer eligible for maintenance continue to be virtualized to mitigate
failure of these critical systems. An additional VMware server has been installed
and memory upgrades have been completed. More expansion of the VMware
infrastructure is being planned.
Six Month Progress Report on Program Objectives for FY 2012-13 1
INFORMATION TECHNOLOGY
INFORMATION TECHNOLOGY
4. Maintain and enhance the reliability, security, and redundancy of the county's
information technology infrastructures.
a. Develop alternate server and backup location to provide mission-critical
services in the event of primary site disaster
The Department is planning to utilize the West Hawaii Civic Center
server room located in Building F as a redundant data center location.
b. Where possible, harden fiber switch locations with secure racks and enterprise
UPS
Aupuni Center and Civil Defense UPS replacements are in progress.
Racks for remote fiber locations need to be purchased and installed.
c. Implement deduplication backup systems for enhanced data protection and
disaster mitigation
AppAssure deduplication system capacity has been upgraded. System
capacity to be upgraded as needed for faster backup and restore
capability.
5. Enhance employee technical skills and knowledge:
Offer training classes in:
a. Web page maintenance using a content management system
Training and documentation has been provided to departmental staff and
many departments have elected to maintain their respective website
content. The Department of IT periodically provides training for new
users.
b. Research and provide alternative training opportunities for MS Office
The Department of IT is recommends that County employees utilize free
Microsoft Online Training being provided by the Hawaii State Library
System. This training is free for anyone with a Library Card. Microsoft
Office 2010 migration guides are available on the County Intranet.
The department is also planning to implement a Microsoft Sharepoint
based intranet site to provide access to internal training documents and
materials.
Six Month Progress Report on Program Objectives for FY 2012-13 2
INFORMATION TECHNOLOGY
INFORMATION TECHNOLOGY
c. VoIP phones and voicemail
Manuals are available on the County Intranet.
6. Develop and maintain county information technology strategic plan.
The Department has developed a 4 year plan to help guide IT initiatives for the
County of Hawaii.
Six Month Progress Report on Program Objectives for FY 2012-13 3
INFORMATION TECHNOLOGY
...a... �.. .�— m . ..� .� ��. ...� .. .,_ .�.. r.....�., . �.. .
INFORMATION TECHNOLOGY
1. Expand and maintain the County of Hawai`i Local and Wide Area Networks.
a. Add private wireless access service in county buildings
Private wireless access has been expanded in Hilo to include the Mayor's
office, Clerks office,Fire Administration office,Fire Training Center, Fire
EMS, Public Works Building Division, and the Planning conference room.
Access has been expanded in West Hawaii Civic Center to include the
Mayor's office conference room, Council Chambers, Building G conference
room, Fire Inspectors office, Public Works Building Division, and Planning
conference room. Expansion to continue as needed.
b. Add public wireless access service in county buildings
The locations listed above also have public wireless internet access.
c. Implement redundant Internet connections
Moved to a 20Gb symmetrical internet connection as the primary connection
to the internet for the general County network. A redundant connection to
the Internet is being planned for WHCC.
d. Begin migration to MPLS and managed services
MPLS implementation has been completed for the network and microwave
locations between Keaau Police and the Civil Defense office in Hilo. MPLS
provides automatic failover should a segment of the fiber or microwave
network fail. Expansion is being planned for the remaining microwave and
fiber sites.
2. Expand and maintain the County of Hawai`i server and application support.
a. Upgrade mission-critical data servers
The Electronic Document Management System web server was upgraded.
3. Expand VMware environment
Servers no longer eligible for maintenance continue to be virtualized to mitigate
failure of these critical systems. Five servers have been added to the VMware
servers. Expansion of the Virtual Server infrastructure is being planned to
reduce energy consumption and maintenance costs.
Final Status Report on Program Objectives for FY 2011-12 1
INFORMATION TECHNOLOGY
INFORMATION TECHNOLOGY
4. Maintain and enhance the reliability, security, and redundancy of the county's
information technology infrastructures.
a. Develop alternate server and backup location to provide mission-critical
services in the event of primary site disaster
The majority of mission critical servers have been relocated to the Civil
Defense Server Room. The Department is planning to use the West
Hawaii Civic Center server room located in Building F as a redundant
data center location.
b. Where possible, harden fiber switch locations with secure racks and enterprise
UPS
Aupuni Center UPS replacements are in progress. Racks for remote fiber
locations need to be purchased and installed.
c. Implement deduplication backup systems for enhanced data protection and
disaster mitigation
AppAssure deduplication system capacity has been upgraded. System
capacity to be upgraded as needed.
5. Enhance employee technical skills and knowledge:
Offer training classes in:
a. Office automation
Due to lack of resources and expansion of IT initiative,the Department of
IT is recommending County employees utilize free Microsoft Online
Training being provided by the Hawaii State Library System. This
training is free for anyone with a Library Card. Microsoft Office 2010
migration guides are available on the County Intranet.
b. VoIP phones and voicemail
Manuals are available on the County Intranet.
c. Web page maintenance using content management system
The County of Hawaii website was upgraded to utilize a modern Content
Management System. Training and documentation has been provided to
departmental staff and many departments have elected to maintain their
respective website content.
Final Status Report on Program Objectives for FY 2011-12 2
INFORMATION TECHNOLOGY
INFORMATION TECHNOLOGY
6. Develop and maintain county information technology strategic plan.
In progress.
7. Review and improve Information Technology's customer support and services.
a. Expand the use of HelpSpot support ticket software
Additional data is being collected to allow the Department to better
analyze and evaluation support requirement. The Department of IT is
recommending submitting support requests via email as opposed to
phone calls to further streamline the support process.
b. Develop service metrics to improve quality service and response
Support requests have increased by 20% in the past fiscal year as
shrinking budgets have forced the County to delay upgrading aging
computer equipment.
Final Status Report on Program Objectives for FY 2011-12 3
Y2
LIQUOR CON7ROL
LIQUOR CONTROL
LIQUOR CONTROL
1. Review legislative amendments affecting the liquor laws of the state or county and
where applicable,to amend such rules and procedures.
Several bills were tracked through the last legislative session including bills on
server training,liquor liability and noise. Only the noise legislation passed out
during the last session,but was only applicable for Honolulu. The others are
still alive for this session. A comprehensive review of the rules and regulations
of the department has begun to try and streamline procedures and eliminate
out-of-date regulations.
2. Participate with county liquor jurisdictions, liquor industry associations, licensees,
staff, and government or community organizations in identifying areas of concerns
and to amend rules or implement programs to seek resolution of such concerns.
The four counties have met quarterly. We have recently included members of
the industry and are trying to be consistent in the application of Chapter 281,
the State liquor laws. We have also provided assistance to the other jurisdictions
and a statewide liquor investigators' academy is being proposed.
3. Conduct inspections, investigations or special programs to promote compliance to
liquor laws by liquor licensees.
• Conducted 77 investigations.
• Conducted in excess of 11,746 checks of licensed premises.
4. Issue citations for violations of law and forward such complaints to the Liquor
Control Adjudication Board for its consideration.
• Issued 22 citations for adjudication.
• 18 cases were adjudicated.
5. Ensure that licensing information and procedures are amended and implemented in
accordance to law.
Complete review of current rules and regulations continues. The department
will meet with the industry to go over changes and seek input. The Department
of Information Technology has converted all forms to fill-able format and are
now available online.
Six Month Progress Report on Program Objectives for FY 2012-13 1
LIQUOR CONTROL
LIQUOR CONTROL
6. Investigate applications for liquor license and any protest thereof to verify
compliance to law and to report such findings to the Liquor Commission for its
consideration.
• Conducted 39 interviews with applicants for liquor licenses.
• Processed 23 applications for liquor licenses; 42 special licenses and
37 vessel licenses.
• Conducted 30 site visits to applicant's premises.
7. Evaluate obligations and operations of the department and implement changes as
necessary.
• Department continues scanning all information kept in licensee files into a
document imaging system.
• Commission and Adjudication Board agendas are posted on department's
web page.
• Auditor is working with other counties to finalize audit investigation
procedures.
• Department has updated all forms and with the Department of Information
Technology has made fill-able versions available for online use.
• Statutes and liquor rules and regulations are available through the
department's website.
Six Month Progress Report on Program Objectives for FY 2012-13 2
LIQUOR CONTROL
LIQUOR CONTROL
8. Provide staff, commission and board members education via county, state or
nationally sponsored programs.
• Licensing Officer,Deputy Corporation Counsel, Commissioner and
Adjudication Board Member attended the Western Region National
Conference of State Liquor Administrators (NCSLA) 2012 Conference in
Arizona.
• Director and Administrative Officer attended the National Alcohol Beverage
Control Association (NABCA) 2012 conference in New Hampshire.
• Director,Administrative Officer, and 3 Commissioners attended the National
Liquor Law Enforcement Association (NLLEA)2012 conference in New
Hampshire.
• Hawaii Conference of State Liquor Administrators held on Maui attended
by Director, Commissioners,Board members, and staff.
• State Liquor Investigators' Workshop held on Maui attended by 5
investigators.
• Investigators and Administrative Officer recertified on Quest noise meters.
• Director serves as island chair for Hawaii Partnership for Prevention of
Underage Drinking(HPPUD.) Along with the Office of Juvenile Justice and
Delinquency Prevention (OJJDP), sponsored "Enforcing Underage Drinking
Laws" training in November 2012 for various County, State and UHH
agencies.
9. Provide liquor law education and related information to licensees through scheduled
classes and via newsletters or memorandums.
Held 23 classes for 715 employees of licensed establishments. Classes are now
offered to all licensees' staff, including minor-aged employees.
10. Support youth,public and enforcement programs which promote compliance to liquor
laws.
Funding upcoming Project Grad nights for 2013 by co-sponsoring events with
local radio stations to provide community service in exchange for Project Grad
funding.
Six Month Progress Report on Program Objectives for FY 2012-13 3
LIQUOR CONTROL
LIQUOR CONTROL
1. Review legislative amendments affecting the liquor laws of the state or county and
where applicable,to amend such rules and procedures.
Several bills were tracked through the last legislative session,including bills on
server training and liquor liability, neither of which passed out during the last
session. A comprehensive review of the rules and regulations of the department
has begun to try and streamline procedures and eliminate out-of-date
regulations.
2. Participate with county liquor jurisdictions, liquor industry associations, licensees,
staff, and government or community organizations in identifying areas of concerns
and to amend rules or implement programs to seek resolution of such concerns.
The four counties met quarterly and are trying to be consistent in the
application of Chapter 281, the State liquor laws, and have also provided
assistance to the other jurisdictions and a statewide liquor investigators'
academy was initiated this year.
3. Conduct inspections, investigations or special programs to promote compliance to
liquor laws by liquor licensees.
• Conducted 602 investigations.
• Conducted in excess of 23,130 checks of licensed premises.
4. Issue citations for violations of law and forward such complaints to the Liquor
Control Adjudication Board for its consideration.
• Issued 87 citations for adjudication.
• 74 cases were adjudicated.
5. Ensure that licensing information and procedures are amended and implemented in
accordance to law.
Complete review of current rules and regulations is ongoing. All department
forms are available online and have been converted to fillable format.
Final Status Report on Program Objectives for FY 2011-12 1
LIQUOR CONTROL
LIQUOR CONTROL
6. Investigate applications for liquor license and any protest thereof to verify
compliance to law and to report such findings to the Liquor Commission for its
consideration.
• Conducted 86 interviews with applicants for liquor licenses.
• Processed 41 applications for liquor licenses; 58 special licenses and
301 vessel licenses.
• Conducted 60 site visits to applicant's premises.
7. Evaluate obligations and operations of the department and implement changes as
necessary.
• Department continues scanning all information kept in licensee files into a
document imaging system.
• Posting Commission and Adjudication Board agendas on department's web
page.
• Auditor worked with Honolulu Liquor Commission to determine audit
investigation procedures.
• Department has updated all forms and with the Department of Information
Technology has made fillable versions available for online use.
• All forms, agendas, statutes and rules are now available through the
department's website.
8. Provide staff, commission and board members education via county, state or
nationally sponsored programs.
• Director,Administrative Officer, Deputy Corporation Counsel and
Commissioner attended the 2011 National Liquor Law Enforcement
Association (NLLEA) conference in Florida.
• 2011 Hawaii Conference of State Liquor Administrators held in Honolulu
attended by Director, Commissioners,Board members, and staff.
• 2011 State Liquor Investigators' Workshop held in Honolulu attended by
Director,Liquor Licensing Officer and 6 investigators.
• Investigators recertified on Quest noise meters.
• Administrative Officer and all investigators involved in self-defense training
that included use of handcuffs and baton. All are currently in reinforcement
training.
• Director as island chair for Hawaii Partnership for Prevention of Underage
Drinking(HPPUD) sponsored annual meeting in April 2012 in Kona.
• One investigator attended the 2012 NLLEA Training Academy in
Charleston,WV.
Final Status Report on Program Objectives for FY 2011-12 2
LIQUOR CONTROL
LIQUOR CONTROL
• Director,Adjudication Board member, Commissioner attended the
2012 National Conference of State Liquor Administrators (NCSLA) held in
Washington,DC.
9. Provide liquor law education and related information to licensees through scheduled
classes and via newsletters or memorandums.
• 49 classes for 1,289 employees of licensed establishments.
10. Support youth,public and enforcement programs which promote compliance to liquor
laws.
• Drug,Alcohol,Tobacco (DAT) mentoring program held in the Fall of 2011
with BIIF athletes. Teach-Ins done in Spring 2012 by BIIF athletes from 11
Hawaii Island high schools for their feeder school 4th graders.
• Funded Project Grad nights for upcoming 2012 graduating classes by
co-sponsoring events with local radio stations to provide community service
in exchange for Project Grad funding. 37,668 lbs of food was collected and
donated to the local Food Basket and over 400 lbs. of school supplies was
collected for their feeder elementary schools.
Final Status Report on Program Objectives for FY 2011-12 3
13
MANAGEMENT
MANAGEMENT
ADMINISTRATION
1. Protect the health, safety and welfare of all residents and visitors in the County of Hawai'i.
We continue to maintain funding levels for public safety despite falling revenues.
In October, the Mayor dedicated the new Makalei Fire Station in West Hawai'i.
In November,our Police Department received national accreditation from the
Commission on Accreditation for Law Enforcement Agencies(CALEA)
affirming our commitment to public safety.
2. Improve communications with residents about County programs and services.
The Mayor continues to make himself available to media and maintains daily
updates on Facebook and Twitter accounts. In addition, he travels around the
island on a regular basis, meeting with residents and community organizations.
3. Provide timely and meaningful responses to complaints.
The Office of Management continues to address all complaints and inquiries and
seek resolution within 7 days through his administrative team or referrals to
department heads if better service can be provided that way.
4. Continue traveling to meet with residents in each district.
Mayor has traveled extensively to all districts during the first 6 months to
address issues,to meet with community groups and individuals, to listen and
hear their concerns and needs.
5. Build effective partnerships with federal, state and private agencies.
Mayor and officials will continue to work closely with all levels and branches of
government as well as the private sector to better improve infrastructure and
services to our community. One example of this kind of partnership is the
Pa'auilo Slaughterhouse and Rendering Plant improvement project which
brings state, county and private business together to increase our capacity for
local beef production.
6. Expand the County's island-wide bus system.
We continue to expand our public transit bus fleet, route network, bus stops,
and bus shelters island-wide while maintaining free service for the youth, the
elderly and the disabled.
Six Month Progress Report on Program Objectives for FY 2012-13 1
MANAGEMENT
ADMINISTRATION
7. Improve energy efficiency and sustainability in the County of Hawai'i.
The County of Hawai'i is leading the state with the installation of 1000 energy
efficient, long lasting LED street lights that will significantly reduce energy use,
increase visibility, and reduce impact on the astronomy community. We also issued
an RFP for a 2mW wind project that will power the Department of Water Supply
Lalamilo pumps which will reduce the energy cost to the County of Hawai'i and
reduce the cost of water delivery to customers. We continue to look for more ways to
increase energy efficiency and sustainability through initiatives like our 2012 Energy
Sustainability Study and 5 Year Roadmap.
8. Develop agricultural programs to increase our food sustainability.
We continue community education and conversation on our Island's food self
sufficiency informed by the Food Baseline Study commissioned by the County.
Improvements to the Pa'auilo Slaughterhouse and Rendering Facility will
increase our local grass fed beef production capacity while making useful
outputs from the waste stream that will create a more economically viable
operation.
9. Develop alternative energy programs to decrease our dependence on imported fossil fuels.
Acting upon a recommendation from our Mayor's Energy Advisory
Commission,we have funded the implementation of a County Fleet Owner's
Association to share best practices of fuel conservation and efficiency amongst
our community's fleet operators. We continue to monitor our Electric Vehicle
pilot program at the West Hawai'i Civic Center which utilizes electricity from
the Center's 250kW photovoltaic system to power trips of up to 40 miles using
no imported fossil fuels.
10. Lower County costs and expenditures; raise County revenue streams.
Utilizing the Personnel Review Committee(PRC) and the Expenditure Review
Committee(ERC),we monitor and scrutinize all hiring and spending by the
various departments. This has proven to maintain or even lower county
spending compared to budget.
Six Month Progress Report on Program Objectives for FY 2012-13 2
MANAGEMENT
INFORMATION AND ASSISTANCE CENTER
1. Assist the clerical workload of the Mayor's Office, the Cost of Government
Commission, Geothermal Energy Working Group, and Committee on Early
Childhood,the Committee on the Status of Women, and all County departments and
agencies daily.
ONGOING—Objective being achieved. The Committee on the Status of Women
has been moved to the Prosecutor's Office.
2. Process all applicants for Hawaii County Boards and Commissions, keep data base of
applicants and active members current.
ONGOING—Objective being achieved.
3. Receives and handles complaints filed, refers complaints for resolution to appropriate
departments or person(s), and follows up to ensure that action has been taken within a
maximum two week turnaround time.
ONGOING—July 1,2012 —December 31,2012, received 25 complaints.
4. Assists in updating the County Web Calendar, provides information for the County
Web Newsletter; and maintains and updates the community bulletin board at the
County Building.
ONGOING—Objective being achieved.
5. Assists the public with a variety of information; i.e. current community events; direct
folks to State or County agencies, phone numbers, and directions.
ONGOING—Objective being achieved.
6. Perform daily issuance of disabled parking permits; maintain/update files with entry
of data into the centralized statewide database.
ONGOING—July 1,2012 —December 31,2012,issued 709 placards
7. Take reservations for Aupuni Center Conference Room, and County Building
Conference Rooms (Hamakua& Puna), issue forms and keys, and maintain calendar
of events.
ONGOING—July 1,2012—December 31,2012, approximately 218 events held
at Aupuni Center Conference Room, 75 events held at County Building
Hamakua Conference Room, and 130 events held at County Building Puna
Conference room.
Six Month Progress Report on Program Objectives for FY 2012-13 3
MANAGEMENT
ADMINISTRATION
1. Protect the health, safety and welfare of all residents and visitors in the County of Hawai'i.
The administration has maintained funding levels for public safety despite falling
revenues.
2. Improve communications with residents about county programs and services.
This mayor is the first in the history of the county to use social media as a means to
reach a broader audience. He continues to make regular radio appearances and
keeps a busy schedule of public appearances before groups and organizations
multiple times a week.
3. Provide timely and meaningful responses to complaints.
The Office of the Management responds to all complaints and inquiries within seven
days and also requires departments to do the same.
4. Continue traveling to meet with residents in each district.
The Mayor works in West Hawaii at least once a week, and requires his department
heads to do the same. The Mayor's cabinet has held regular community meetings
island wide as part of his program of bringing county government to the people.
5. Build effective partnerships with federal, state and private agencies.
This administration has already established working relationships with many state
and federal agencies and will continue to use these relationships to take advantage of
funding opportunities and agency partnerships.
6. Expand the County's island-wide bus system.
The administration has worked with Mass Transit to expand service, build bus
shelters and upgrade its fleet. Bus schedules and routes were also adjusted in order to
fill the gap left by cuts in state school transportation.
7. Improve energy efficiency and sustainability in the County of Hawai'i.
This administration continues to use the county as an example of energy efficiency.
Some of these examples include the 250 kw solar panel system that provides all energy
to the West Hawai'i Civic Center. A future initiative will use wind power to power
the County's wells in South Kohala. Each project would save taxpayers $500,000
over the next 20 years. The administration has also begun converting the county auto
fleet to electric vehicles.
Final Status Report on Program Objectives for FY 2011-12 1
MANAGEMENT
ADMINISTRATION
8. Develop agricultural programs to increase our food sustainability.
The administration promoted sustainability through a natural farming program and
the development of Kapulena Ag Park. A 118-page food production study which
provides a baseline for future sustainability programs was released.
9. Develop alternative energy programs to decrease our dependence on imported fossil fuels.
The administration has advocated a diverse portfolio of alternative energy generation
on Hawaii Island,which will take advantage of the abundant opportunities in wind,
solar, bio-fuels, geothermal and ocean thermal energy technology. The Mayor's
Office will also intervene on Public Utilities Commission dockets to advocate that
these renewable and alternative opportunities come with lower costs.
10. Lower county costs and expenditures; raise county revenue streams.
For the fourth consecutive year, the mayor presented a budget that was lower
than the one before it. The administration has sliced 9% off an all-time high
budget that was in place when this mayor took office. The mayor has also
advocated agriculture, renewable energy opportunities and education as
alternatives to broadening the tax base through luxury home development.
Final Status Report on Program Objectives for FY 2011-12 2
MANAGEMENT
INFORMATION AND ASSISTANCE CENTER
1. Assist the clerical workload of the Mayor's Office, the Fire Commission,the Bicycle
Pedestrian Advisory Committee,the Committee on the Status of Women, the
Committee on People with Disabilities and County departments and agencies daily.
OBJECTIVE ACHIEVED
2. Process all applicants for Hawai'i County Boards and Commissions, keep data base of
applicants and active members current.
OBJECTIVE ACHIEVED
3. Maintain a system for complaints for quick retrieval and follow-up within a
maximum two-week turn around time.
OBJECTIVE ACHIEVED—July 1,2011 —June 30,2012, received 81
complaints.
4. Respond immediately and efficiently to citizens who walk in or call for information,
direction and inquiries about various programs and services.
OBJECTIVE ACHIEVED
5. Perform daily issuance of disabled parking permits, maintain/update files with entry
of data into the centralized statewide database.
OBJECTIVE ACHIEVED—July 1,2011 —June 30, 2012, issued 2,289 placards.
6. Take reservations for Aupuni Center Conference Room, County Building Puna&
Hamakua Conference Rooms, issue forms and keys, and maintain calendar of events.
OBJECTIVE ACHIEVED—July 1,2011 —June. 30, 2012, approximately 338
events held at Aupuni Center Conference Room, 55 events held at County
Building Hamakua Conference Room, and 211 events held at County Building
Puna Conference Room.
Final Status Report on Program Objectives for FY 2011-12 3
MANAGEMENT
COMMITTEE ON THE STATUS OF WOMEN
*Will Move to Prosecutors for FY2012-13
1. Sponsor and coordinate an island-wide essay contest to increase awareness among
students on the accomplishments of women in Hawai`i County for Women's History
Month.
The committee sponsored the Real Women Creative Writing Competition where
essays were solicited from public, charter, private and immersion school
students in grades 5th through 12th. The awards luncheon was held in March
2012 to honor awardees, their parents, and the participating teachers from
middle and high schools from throughout the island.
2. Sponsor and coordinate the Hawaii County"Women's Hall of Fame" event honoring
up to six women from throughout Hawai`i County for their accomplishments and for
being positive role models to others. This raises awareness of women's worth and
value in our communities while simultaneously building self-esteem and educating
others regarding equality.
The committee decided to forego the Women's Hall of Fame event this year in
order to direct funding and energy to projects that impact a larger group.
3. Coordinate internet safety presentations for parents throughout the island.
No internet safety presentations were scheduled this year because the committee
member spearheading that effort resigned from the committee due to family
commitments.
4. Participate in at least one community event during Women's Health Month.
The committee co-sponsored the Ladies Night Out event held in Hilo in
September with monetary support to rent the event site.
5. Continue to promote equal pay awareness and voter registration for women.
The committee coordinated public service announcements to promote equal pay
awareness,voter registration, and teen dating violence awareness.
6. Continue to promote Teen Dating Violence Prevention/Education awareness.
The committee collaborated with the Prosecuting Attorney's Office to
coordinate Teen Dating Violence Prevention presentations in Hilo,Kohala, and
Kona in April 2012.
Final Status Report on Program Objectives for FY 2011-12 4
MANAGEMENT
COMMITTEE ON THE STATUS OF WOMEN
*Will Move to Prosecutors for FY2012-13
7. Participate in local and/or off-island meetings by sending at least one representative
to a statewide conference. The purpose of which will be to share information with the
committee members on current programs, legislation or issues that affect the status of
women.
The Hawaii Island representative to the State Commission on the Status of
Women is an ex-officio member of the committee. She attended the State
Commission meetings and provided regular updates on statewide issues and
initiatives.
8. Continue to annually update and make available on the County website the Urgent
Services Directory for Families.
The committee collaborated with the Office of the Prosecuting Attorney to
update and print the Urgent Services Directory for Families. Printing of the
2012 revision is planned for August 2012.
9. Hold rotating monthly meetings in East Hawai`i,North Hawai`i and West Hawai`i to
better allow participation from the public.
Six meetings were held in Waimea, Hilo and Kona.
Final Status Report on Program Objectives for FY 2011-12 5
14
MASS TRANSIT AGENCY
MASS TRANSIT AGENCY
MASS TRANSIT AGENCY
1. Increase system ridership from FY 2011-12.
Ridership from July—December,2012, amounted to 567,895 passenger trips, a
4.06% increase from the same period in FY 11 - 12.
2. Resolve and follow-up on all complaints within two weeks.
All complaints are continuing to be followed up on within two weeks. A total of
94 official complaints were recorded.
3. Implement expanded bus service in Puna, Kona, and Hilo.
Extended Intra Kona bus routes to service Costco and Uluwini Transitional
Housing. Implemented bus services for Fern Acres with additional routes to
Volcano. Increased services from Hilo to the South Kohala Resorts.
4. Continue expansion of official bus shelter and bus stop sign program.
Ongoing. Four additional bus shelters were erected in Puna and Kona.
5. Complete specifications and bid for additional coach buses.
Specifications for additional coach buses are under review.
Six Month Progress Report on Program Objectives for FY 2012-13 1
MASS TRANSIT AGENCY
MASS TRANSIT AGENCY
Increase system ridership from FY 2010-11.
Ridership from July 2011 —June 2012, amounted to 1.2 million passenger trips,
a 9% increase from the same period in FY 10— 11.
2. Resolve and follow-up on all complaints within two weeks.
All complaints are continuing to be followed up on within two weeks.
3. Implement expanded bus service in Puna, Kona, and Hilo.
Expanded bus services in Hilo to Gentry Subdivision and Kaumana City. Added
Puna afterschool transportation.
4. Continue expansion of official bus shelter and bus stop sign program.
Ongoing. 24 bus shelters were erected island-wide, and forty official bus stop
signs were installed at various locations. In addition, received approval to
construct several bus shelters on State Right of Way.
5. Complete specifications and bid for additional coach buses.
Invitation for bid sent in December,2011, and awarded in January,2012 for
2—49 passenger motor coach buses.
Final Status Report on Program Objectives for FY 2011-12 1
1
MIS CELLANEO US
MISCELLANEOUS
ANIMAL CONTROL
1. 90% of vicious dog calls will be responded to within 2 hours.
Of 68 vicious/dangerous dog calls received where the dog was not contained
and posed a potential and ongoing threat, responded to 68 calls within two
(2) hours, or 100% of calls.
2. 90% of loose animal posing a public safety hazard calls will be responded to
within 2 hours.
Of 79 animal posing a public safety hazard calls received, responded to 79
calls within two (2) hours, or 100% of calls.
3. 90%of injured animal related calls will be responded to within 2 hours.
Of 133 injured animal-related calls received, responded to 133 calls within
two (2) hours, or 100% of calls.
4. 90% of calls for animal control assistance by the police will be responded to
within 3 hours.
Of 84 animal control assistance by the police calls received, responded to 83
calls within three (3) hours, or 98.81% of calls.
5. 90% of animal cruelty and neglect cases will be responded to in 24 hours and
resolved in 14 working days.
Of 240 animal cruelty and neglect cases received, responded to 229 calls
within 24 hours. 240 of those cases were resolved in 14 working days, or
100%.
6. 90% of license, loose dog and any non-cruelty/neglect cases will be responded to
in 48 hours and resolved in 5 working days.
Of 1,186 of license, loose dog and any non-cruelty/neglect calls received
responded to 1181 calls within 48 hours, or 99.5%. Of 335 cases that were
opened as a result of those calls,335 were resolved cases in five(5)working
days, or 100% of cases.
Six Month Progress Report on Program Objectives for FY 2012-13 1
MISCELLANEOUS
ANIMAL CONTROL
7. 70 Sweeps of problem communities per year.
Conducted 97 sweeps exceeding 115% of goal.
Six Month Progress Report on Program Objectives for FY 2012-13 2
MISCELLANEOUS
ANIMAL CONTROL
1. 90% of vicious dog calls will be responded to within 2 hours.
Of 90 vicious/dangerous dog calls received where the dog was not contained and
posed a potential and ongoing threat, responded to 89 calls within 2 hours, or
98.89% of calls.
2. 90% of loose animal posing a public safety hazard calls will be responded to within 2
hours.
Of 145 animals posing a public safety hazard calls received, responded to 145
calls within 2 hours, or 100% of calls.
3. 90% of injured animal related calls will be responded to within 2 hours.
Of 277 injured animal related calls received, responded to 277 calls within 2
hours, or 100% of calls.
4. 90% of calls for animal control assistance by the police will be responded to within 3
hours.
Of 357 animal control assistance by the police calls received, responded to 357
calls within 3 hours, or 100% of calls.
5. 90% of animal cruelty and neglect cases will be responded to in 24 hours and
resolved in 14 working days.
Of 552 animal cruelty and neglect cases received, responded to 552 calls within
24 hours. 552 of those cases were resolved in 14 working days, or 100%.
6. 90% of unlicensed, loose dog and any non-cruelty/neglect cases will be responded to
in 48 hours and resolved in 5 working days.
Of 1,876 of unlicensed, loose dog and any non-cruelty/neglect calls received,
responded to 1,870 calls within 48 hours, or 99.68%. Of 808 cases that were
opened as a result of those calls, 802 were resolved cases in 5 working days, or
99.26% of cases.
7. 70 Sweeps of problem communities per year.
Conducted 416 sweeps or 594% of goal.
Final Status Report on Program Objectives for FY 2011-12 1
l 6
PARKS & RECREATION
PARKS & RECREATION
'ALAE CEMETERY
1. Conduct maintenance and repair activities.
Objective is being achieved. Parks Maintenance crews have maintained
cemetery grounds and pavilion through 12/31/12 and will continue to do so.
Six Month Progress Report on Program Objectives for FY 2012-13 1
PARKS & RECREATION
VETERANS CEMETERIES - EAST AND WEST HAWAII
1. Continue to coordinate development of the East and West Hawaii Veterans
Cemeteries with the Veterans Advisory Committee and the Department of Defense.
Objective is being achieved. Parks & Recreation Director has met with Veterans
Advisory Committee on a monthly basis and has shared status reports on
cemetery development. Parks Maintenance has addressed concerns brought
forth by the committee.
2. Continue maintenance of cemetery grounds.
Objective is being achieved. Maintenance is ongoing.
3. Assign and record all burials.
Objective is being achieved.
Location Number of Caskets Number of Urns
Vet Cemetery 1 3 3
Vet Cemetery 2 22 34
West Hawaii Vet Cemetery 6 24
Six Month Progress Report on Program Objectives for FY 2012-13 2
PARKS & RECREATION
RURAL CEMETERIES
1. Continue maintenance of cemetery grounds.
Objective is being achieved. Maintenance is ongoing.
2. Assign and record all burials.
Objective is being achieved.
Six Month Progress Report on Program Objectives for FY 2012-13 3
PARKS & RECREATION
HAWAI'I COUNTY BAND
1. Provide musical services for the island residents and visitors by working with
community organizations and providing 40 musical services annually (e.g. parades,
ceremonies, festivals, concerts and special events.).
Objective is being achieved. Provided 28 performance services during the first
half of FY 2012-13. These services include parades, concerts,patriotic
ceremonies and special events in Hilo,Volcano,Na'alehu, and Kea'au.
2. Provide 11 monthly Mo`oheau Bandstand concerts that are entertaining, educational,
musically challenging, and historically significant.
Objective is being achieved. Provided 6 monthly Mo'oheau Park concerts during
July,August, September, October,November, and December. All concerts
very well attended and well received by the crowd in attendance.
A brief history of the Hawai'i County Band is presented to the audience at
concerts to inform the public of the band's cultural and historical significance.
In addition, program notes on selections being performed, are presented to the
audience in order to help the audience better understand each work.
To insure that the band plays a variety of quality music, pieces are chosen from
selected national lists such as the National Band Association, Music Educators
National Conference, The Instrumentalist, and the College Band Directors
National Association. Every monthly concert tries to incorporate either a
featured solo or popular selection.
3. Sponsor the Intermediate and High School Concert Band Festival, which showcases
school bands from the Big Island and elsewhere.
The Big Island Music Festival is scheduled for Saturday May 11th at the Afook-
Chinnen Civic Auditorium. Various groups statewide have been contacted
regarding participation in this festival.
4. Feature at least two young musicians as soloists at the April or May Mo`oheau
Bandstand Concert, which provides musically educating opportunities for the young
people of the County of Hawaii, annually.
Objective is being achieved. Three students have been contacted and all three
are interested in performing with the Hawai'i County Band.
Six Month Progress Report on Program Objectives for FY 2012-13 4
PARKS & RECREATION
HAWAI'I COUNTY BAND
5. Introduce 20 new musical pieces per year to provide musical challenges to the band
members.
Objective is being achieved. To date, 12 new pieces have been performed.
Six Month Progress Report on Program Objectives for FY 2012-13 5
PARKS & RECREATION
WEST HAWAII BAND
1. Provide musical services for island residents and visitors by working with community
organizations and providing 20—25 musical services annually. (e.g. Parades,
ceremonies, festivals, concerts, and special events)
Objective is being achieved. Provided 17 performance services including:
Fourth of July,Veteran's Day, International Billfish Tournament, Kona Coffee
Parade, and 3 Christmas Parades.
2. Provide 6 monthly concerts that are entertaining, educational, musically challenging
and historically significant.
Objective is not being achieved. Provided 2 concerts at Hulihe'e Palace
3. Feature a young musician as soloist at the March or May monthly concert, to provide
music education opportunities for the young musicians of Hawai'i County.
Objective is not being achieved. We are still looking for qualified candidates for
this objective.
4. Introduce 20 new pieces per year to provide musical challenges for the band.
Objective is not being achieved.
Six Month Progress Report on Program Objectives for FY 2012-13 6
PARKS & RECREATION
ADMINISTRATION
1. Continue to distribute P&R Service survey at all staffed facilities and activities/events
conducted by the department.
Objective is being achieved. Survey results are compiled quarterly and shared
with all employees.
2. Continue to update information for Divisions and Sections on the County of Hawai`i
website on a timely basis.
Objective is being achieved. Our Departmental Data Processing Coordinator
and Information officer continue to update the website with quarterly program
guides, special events information and departmental rules and regulations.
3. Continue implementation of the transition plan for accessibility to public facilities
during the fiscal year.
Objective is being achieved and implementation of the transition plan is steadily
progressing.
4. Continue implementation of the transition plan for playground safety and accessibility
during the fiscal year.
Objective is being achieved and implementation of the transition plan is steadily
progressing.
5. Maximize resources by encouraging the "Friends of the Park"program and identify a
minimum of five community service projects that focus on maintenance and/or
improvements to park facilities.
Objective is being achieved. The department is in discussion with several
volunteer groups to perform service projects for the County.
6. Provide at least one technical job specific training for 50% of administrative staff.
Objective achieved. As of December 31,2012, at least one job specific training
was provided for 73% of the administrative staff(16/22 employees).
Six Month Progress Report on Program Objectives for FY 2012-13 7
PARKS & RECREATION
PARKS MAINTENANCE
1. Maintain completion range of 3200-3500 work orders on an annual basis.
Objective is not being achieved.
6 Months Program Objectives - Workorders Completed
07/01/12 to 12/31/12
Crew Total Recv'd Completed %
553 281 50.9%
�� �� � 169 140 82.9%° • R 1�
e _ ' ': 155 109 70.4%
300 214 71.4%
a 1 . 181 168 92.9%
N ► , 4,,, , :� 11 9 81.9%
102 49 48.1%
, , � 316 173 54.8%
Tota ; '\,,...{N�*� �, f'"" � k 1764 1143 64.8%
2. Undertake two parks improvements projects per district(18).
• One of which supervisor to work with a community group to improve the
parks- 1 park per district minimum.
Objective is being achieved.
Summary of Activities:
South Hilo
Crew A.
-Repainted refuse barrels- all parks.
-Repainted safety pipes and gates - Kalakaua Park.
-Painted curbs - Clem Akina Park.
-Repainted safety pipes and gates -Alae Cemetery.
Community Group Project:
-None
8
Six Month Progress Report on Program Objectives for FY 2012-13
PARKS & RECREATION
PARKS MAINTENANCE
Crew B.
Crew:
-Re-painted refuse barrels.
Community Group Projects:
-Waiuli Park- Waiakea Lions cleanup.
-Bayfront-Hilo High cleanup.
-Bayfront Cleanup- H.H.S. Football team
-Waihuli BP-Waiakea Lions Club cleanup
-Liliuokalani Park/Coconut Island-Big Island Church of Christ.
-ROP/Waiolena BP- Waiakea High School Swim Team.
Crew C.
Crew:
-Re-painted refuse barrels/picnic tables.
Community Group Project:
-None
Puna District
Crew:
-Re-painted refuse barrels and picnic tables.
-Re-painted curbing- Ahalanui BP.
-Re-painted umpire stand- Shipman Park.
-Re-painted T. View Park restrooms.
-Re-painted pavilion pillars- Isaac Hale.
-Re-painted umpire stand and pavilion pillars- Shipman Park.
-Re-painted parking lot lines.
Community Group Projects:
-None
Kau District
Crew:
-Re-painted refuse barrels.
-Re-painted Pahala Ballpark light poles and bases.
-Re-painted Naalehu Ballpark light poles and bases.
Community Group Project:
-Naalehu Park- Tennis Court-Friends of Naalehu Park-Painted pipe structure and
installed new wind block fence fabric.
Six Month Progress Report on Program Objectives for FY 2012-13 9
PARKS & RECREATION
PARKS MAINTENANCE
North Hilo
Crew:
-Re-painted refuse barrels.
-Kulaimano Park- Interior wall painting projects.
-Kulaimano Park- Beautification- Crew planted green ti leaves.
Community Group Project:
-None
South Kohala/Hamakua
Crew:
-Re-painted refuse barrels.
Community Group Project:
-Spencer BP- Pu`ukohola Hawaiian Group/Kanu Schools-Painted picnic tables and
performed litter patrol.
-Honokaa/Pa'auilo Parks- Summer Youth Group- Painting projects and performed
litter patrol.
-Honokaa Gym- Honokaa Athletic Assn.- Re-painted gym.
S/N Kona
Crew:
-Re-painted refuse barrels.
-Re-painted Field D Score keeper's tower.
-Old A Skate Park- Crew provided truck loads of mulch for beautification project.
-Beautification of the new Magic Sands BP parking area.
-Hale Halawai- Lava rock beautification project-planter area.
Community Group Project:
-Kahalu`u BP-Kona Lions-Fabricated and installed 2 cement benches.
-Pahoehoe BP-Kona Lions-Fabricated and installed 2 cement benches.
-Honyls BP-Kona Lions-Fabricated and installed 2 cement benches.
-Old A Event Center- Volunteers painted the interior and exterior of facility.
-Ho'okena BP-Volunteers painted picnic benches.
-Imin Center- Kona Lions Club provided 3 cement benches.
North Kohala
Crew:
-Re-painted refuse barrels.
Community Group Project:
-None
Six Month Progress Report on Program Objectives for FY 2012-13 10
PARKS & RECREATION
PARKS MAINTENANCE
3. Monitor complaints filed for strategic planning purposes for maintenance and services
improvements.
• Record type, number, district, etc. of complaints and implement necessary
maintenance procedures, standards,training, discipline, etc. for corrections.
Objective is being achieved. 12 complaints were recorded. Follow-up for
corrections were made.
• Make annual inspections of facilities with responsible supervisor. (9 districts)
Analyze and discuss methods of improvements.
Objective is being Achieved. Inspections of facilities were made
randomly. Discussions with supervisors were conducted as needed for
corrections.
4. Provide for safe facilities and grounds.
• Conduct safety inspections of facilities:
Weekly by supervisors (52 per supervisor=468 total inspections/year).
Superintendent to conduct safety inspections on all facilities on a semi-
annual basis.
• Correct hazards on a timely basis.
Objectives are being achieved. 26 weekly safety inspections were
conducted by supervisors for each of the nine districts. Corrections were
made in a complete and timely manner.Inspection reports were audited
randomly by the Superintendent of Parks Maintenance.
5. Provide for a safe working environment.
• Participate with department safety committee and discuss and evaluate
accident reports.
• Correct any hazardous conditions or practices.
• Provide a minimum of one safety instructional sessions per crew each month.
• Review and upgrade Park Maintenance Safety and Health Programs.
Objectives are being achieved. Logged all HIOSH safety training
documentation. Verified full implementation of Park Maintenance's
Hazcom, Bloodborne Pathogen, Respirator, and Hazmat safety
programs. The Parks Maintenance Division completed a total of 86 safety
talks/training classes during the period covering 07/01/12 to 12/31/12.
Six Month Progress Report on Program Objectives for FY 2012-13 11
PARKS & RECREATION
PARKS MAINTENANCE
6. Continue to perform random checks of facilities.
Objective is being achieved. Random checks were performed by the
Superintendent of Park Maintenance and the District Park Maintenance-West
Hawaii.
Six Month Progress Report on Program Objectives for FY 2012-13 12
PARKS & RECREATION
RECREATION
1. Provide introductory instruction in all recreational facilities in at least 4 of the
following sports (basketball, baseball, volleyball,track and field,tennis, flag football,
badminton) for children and adults, one or more in each respective season (i.e. Fall—
basketball; Winter—baseball and track/field; Spring—volleyball; summer—
tennis/flag football).
Objective is being achieved. The following instructional sports were offered at
various recreational facilities island-wide during the past six months from July-
December 2012.
Hilo District:
Introduction to Tennis,Introduction to Bowling, Instructional Volleyball I & II,
Advanced Fishing, Step Aerobics Classes,Volleyball Training& Clinics I & II,
Billards & Table Tennis, Weight Lifting,Beginners Judo, Keiki Fitness,
Beginners & Intermediate Archery,Morning& Evening Fitness Classes,Danish
Fitness,Insane Workout,Introduction to Baseball Skills, Track& Field
Conditioning, Introduction to Basketball,T-Ball& Coach Pitch Baseball,
Beginner's BB Gun & Trap Shoot.
Hamakua District:
Instructional Billards,Biddy Basketball, Baseball Clinic, Instructional Ping
Pong, Boys & Girl Volleyball, Strength & Conditioning Training, Basketball
Drills, T-Ball & Coach Pitch Baseball,Instructional Basketball, Gym Court
Soccer,After School Gym Games (Kickball,Dodgeball),Beginning Badminton,
Beginner Weight Training,Plyometrics, Gymnastics,Free Throw Clinic,
Basketball and Volleyball Fundamentals Clinics.
Puna/Kau District:
Keiki Field Games,Jump Rope Fitness, Elementary & Intermediate Volleyball,
Tennis Instructions,T-Ball & Coach Pitch Baseball,Ping Pong& Pool Games,
Aerobics, Track& Field Practice, Boys & Girls Basketball.
West Hawaii District(N/S Kona & N/S Kohala):
Elementary & Intermediate Volleyball Clinics,Biddy Basketball Clinic,
Weightlifting,Youth Volleyball Clinics,Ping Pong, Open Pocket Golf, Bocce and
Dodge Balls,Basketball Fundamentals, T-Ball& Coach Pitch Baseball,
Pickleball for Kids,Age Group Basketball Clinic, Fitness Class, Archery I Class,
Badminton.
Six Month Progress Report on Program Objectives for FY 2012-13 13
PARKS & RECREATION
RECREATION
2. Provide at least six seasonal arts and craft activities for children and adults in all
recreational facilities (i.e. Fall—Halloween/Thanksgiving/Christmas craft activities;
Winter—Valentines/St. Patrick/Easter activities; etc.).
Objective is being achieved. The following are seasonal art and craft activities
that were offered at various island wide recreational facilities during the past six
months from July-December 2012.
Hilo District Sites Seasonal Craft Activities:
Mirror Etching,Hearty Clay Flower,Fall Wreath Making Class,Mosaic Craft,
Keiki Crafts,Basic Video Camera Use & Video Camera Editing on Computers,
Afterschool Games & Crafts, Rose Bud Craft, Shrink Art, Sun Catcher Craft,
Back to School Craft,Fun Foam Visor,Note Pad Magnet, Thanksgiving Craft,
Halloween Craft, Christmas Wreath Making, Christmas Ornament Making
Class, Pumpkin Craft, Fold n Tuck Holder,Bon Bon Box,Accordian Fold Card,
Paper Turkey, Trick or Treat Bags,Halloween Masks,Mini Christmas Tote,
Turkey Pin, Halloween Basket Weaving, Snow Globe Craft,Hawaiian
Christmas Ornament.
Hamakua District Sites Seasonal Craft Activities:
Picture Tracing, Geometric Coloring, Glass Etching,Friendship Bracelets,
Slipper Paper Weight, Turtle/Rose Magnets, Paper Mache Mask,Halloween
Craft,Thanksgiving Paper Craft, Beaded Angels, Christmas Cards, Boxes &
Gift Wrapping Class,Halloween Treat Bags, Thanksgiving Turkey Hands,
Christmas Holiday Coloring Contest,After School Games & Crafts, Bookmark
Craft,Explosion Art Day, Finger Painting,Water Coloring, Cookie Making
Class, Back to School Calendars,Brownie Making,Bamboo Fishing Poles,
Thankful Turkeys Craft.
Puna/Kau District Sites Seasonal Craft Activities:
Fluorescent Pictures, Tissue Paper Flowers, Fall Leaf Prints,Water Color
Painting,Halloween Flying Finger Bat,Plaster Craft, Halloween Masks,
Halloween Bags,Paper Fish Craft, Paint Stamping, Glass Painting, Christmas
Standup Reindeer, Halloween Cookie Baking,Holiday Brownies,Halloween
Crafts,Veteran's Day Coloring, Thanksgiving Craft, Cardboard Totem Pole,
Stained Glass Designs,Holiday Ornament Making,Wood Painting, Book Day
Book Marker, Patriot's Day Craft, Multi-media Collage Making, Flag Day
Craft, Rubberband Turkey Shoot, Christmas Coloring Contest,Mini
Gingerbread House, String Art,Mold Ceramics, Back to School Craft,
Thanksgiving Felt Turkeys, Christmas Snowflake Ornament.
Six Month Progress Report on Program Objectives for FY 2012-13 14
PARKS & RECREATION
RECREATION
West Hawaii District(N/S Kona & N/S Kohala) Seasonal Craft Activities:
Halloween Craft/Cupcakes,Pumpkin Carving& Contest,Thanksgiving Crafts,
Pumpkin Squares Dessert, Christmas Cookie Class, Christmas Wreath
Decoration, Christmas Craft,Labor Day Craft,Halloween Craft, Ceramic
Magnets,Halloween Puppet Craft,Thanksgiving Basket, Christmas Card
Making, Creative Bracelets, Collages, Hawaii Leaf Prints,Animal Rock
Painting,Make Your Own Bead Necklace, Copper Molds, Stamps & Designs,
Decoupage,Water Coloring Art.
3. Maintain a safe facility, free of hazards for all activities, patrons and employees by
conducting daily safety inspections and remitting work orders as necessary to correct
unsafe conditions. A comprehensive safety inspection to be conducted on a quarterly
basis.
Objective is being achieved with safety reports being sent to Human Resources
Safety Division and maintenance work orders being sent to Parks Maintenance
Division.
4. Plan, organize and implement a minimum of two district-wide events in each
respective district that is responsive to the respective community's needs and interests
(i.e. Hilo District—The Biggest Easter Egg Celebration; Hamakua District—
Hamakua Fun Day; etc.).
Hilo District:
1) Halloween Program at Prince Kuhio Plaza
2) Hilo Kids Night Halloween Program at Pana'ewa Park
3) DAT (Drug& Alcohol Training Program)
Hamakua District:
1) Ohana Fishing Tournament
2) Super Saturdays Basketball League
Puna/Kau District:
1) 1st Big Island Lunar Well-Being Zumba & Yoga Celebration.
2) Vulcans Basketball Clinic at Shipman Gym
3) Halloween Fun Night at Pahoa Community Center
West Hawaii District(N/S Kona & N/S Kohala):
1) Keiki Triathlon at Kona Community Aquatics Center& Maka'eo Park
2) Candyland Halloween Program at Kekuaokalani Gym
Six Month Progress Report on Program Objectives for FY 2012-13 15
PARKS & RECREATION
RECREATION
5. Develop a minimum of six partnerships with other recreation providers as well as
community organizations to maximize service and activities to the public (i.e. summer
camping program in partnership with the YMCA).
Hilo District:
1) Halloween Program at Prince Kuhio Plaza—Partnered with General
Growth Properties,Hilo High & Waiakea High School Key Clubs,
Pahoa High & Intermediate School Avid Program.
2) Hilo Kids Night Halloween Program at Pana'ewa Park—Partnered with
(QLCC) Queen Liliuokalani Children's Center,Waiakea High School
Key Club, Pana'ewa Community Association, Salvation Army and
MADD Mother's Against Drunk Driving.
3) 8 Years & Under Basketball Clinic at Andrews Gym—Partnered with
D. Honma, C. Meyer, K. Lukson and K. Yamasaki.
4) Jimmy Yagi's Basketball Clinic at Waiakea Uka Gym—Partnered with Bill
O'Rear due to absence of Jimmy Yagi,Don's Grill,Yafuso Sounds
and Thunder Coaches.
5) DAT(Drug&Alcohol Training Program) —Partnered with Hilo High
School DAT Team and MADD Mother's Against Drunk Driving.
6) HI-PAL Winter Basketball Classic—Partnered with HI-PAL Hawai'i Isle
Police Activities League.
Hamakua District:
1) Ohana Fishing Tournament—Partnered with Hilo & West Hawai'i
Recreation staff and many community volunteers.
2) Pa'auilo Country Fair—Partnered with Pa'auilo Community Athletic
Association and Pa'auilo Camp Community Association.
3) Papa'ikou Halloween Party—Partnered with Rural South Hilo
Community Association.
Six Month Progress Report on Program Objectives for FY 2012-13 16
PARKS & RECREATION
RECREATION
Puna/Ka'u District:
1) 1st Big Island Lunar Well-Being Zumba & Yoga Celebration at Coconut
Island—Partnered with P&R Culture and Arts.
2) Vulcans Basketball Clinic at Shipman Gym—Partnered with UH Vulcan
Basketball staff.
3) Halloween Fun Night at Pahoa Community Center—Partnered with
(QLCC) Queen Liliuokalani Children's Center, Men of Pa'a, Pahoa
Community Police,Pahoa School and Fred Blas.
4) Pahala Halloween Family Fun Night—Partnered with Boys & Girls Club.
5) Jesse Sapolu Inspirational Motivational Talk for Waters of Life students,
staff and parents in Mt. View—Partnered with Jesse Sapolu.
West Hawaii District(N/S Kona & N/S Kohala):
1) Keiki Triathlon at Kona Community Aquatics Center& Maka'eo Park-
Partnered with HI-PAL Hawaii Isle Police Activities League.
2) Candyland Halloween Program at Kekuaokalani Gym—Partnered with
Solid Rock Ministries.
3) Big Island Farm Fair—Partnered with Big Island Farm Bureau.
4) Youth Basketball Clinics at Kekuaokalani& Hisaoka Gyms—Partnered
with Hawaii Island Hoops.
5) ADA Paddle& Snorkle Days—Partnered with University of the Nations.
6) PCA "Coaching for Winning& Life Lessons Workshops"in Kona and
Waimea—Partnered with Big Island Positive Coaching Alliance.
7) Twilight Concert—Partnered with Waimea Community Association.
Six Month Progress Report on Program Objectives for FY 2012-13 17
PARKS & RECREATION
RECREATION
6. Provide quarterly training for the P&R staff on various issues, ADA concerns, safety
issues, self-improvement/enhancement, etc.
Objective is being achieved. District Supervisors have been sending their staff to
various training workshops offered by the County for personal development and
have presented training sessions regarding recreation policies, safety and other
issues during their monthly staff meetings.
August 24, 2012—Island wide Recreation/Aquatic staff In-Service Training at
Aunty Sally Kaleohano Luau Hale. Featured speaker/trainers were Dr. Kimo
Alameda "Being Positive with Our Youth" and Alika Kost "Customer Service,
Mastering the Basics".
7. Provide the Department with at least two ADA training sessions.
Objective is not being achieved.
8. Provide complete fingerprinting background checks on all new employees, temporary
hires and volunteers who work in close proximity to children.
Objective is being achieved. Fingerprint background checks are being done for
Recreation program volunteers. Summer Fun temporary hires will be
fingerprinted in May/June 2013.
Six Month Progress Report on Program Objectives for FY 2012-13 18
PARKS & RECREATION
SUMMER AND INTER-SESSION PROGRAM
1. Conduct a minimum of 20 Summer Fun programs island-wide.
The 2013 Summer Fun Program will begin on June 4,2013. Mandatory training
for the Summer Fun Temporary Hires will be from June 4-6,2013,the Summer
Fun Program for the children will start on June 10,2013 and end on July 19,
2013.
2. Continue to conduct longer programs hours at majority of the sites.
Program hours at each site is based on the needs of the community it serves.
Tentative hours for the 2013 Summer Fun program are from 8:00 am-3:00 pm
and 8:00 am-2:00 pm.
3. Work in partnership with the Department of Education Child Nutrition Program and
with HCEOC to sponsor free lunch programs for all summer fun sites that qualify and
meet the requirements for this program.
Objective is tentative at this time. USDA reimbursement cost for 2013 has not
been released yet.
4. Supplement the regular Summer Fun program with various enrichment-type programs
for those willing to pay the higher fee:
• Develop and implement a teen-scene program at the Pu'u'eo Community Center
in East Hawai`i, teaching life's skills with emphasis on leadership training. This
will run for seven weeks from 8 a.m. to 3 p.m.,targeting teens 12— 17 years old,
at a cost of$175.00 teen.
• Conduct a Summer Fun Explorations Program at the Hilo Armory to run for
seven weeks from 8 a.m. to 3 p.m. and target children in grades 1 —4, at a cost of
$175.00 per child.
Objectives not yet met. Summer Fun Program to begin in June 2013.
5. Develop a minimum of(8) Winter Intersession programs island-wide.
Winter Intersession Program December 17-28, 2012.
1) Waiakea Uka Gym—39 children registered ($35.00 per child program fee)
2) Wainaku Gym—52 children registered ($35.00 per child program fee)
Other sites throughout the island adjusted their hours to better service the
children in their communities during the Winter Intersession Break instead of a
structured program.
Six Month Progress Report on Program Objectives for FY 2012-13 19
PARKS & RECREATION
SUMMER AND INTER-SESSION PROGRAM
6. Integrate children with disabilities into the summer and inter-session programs
wherever possible,through the assistance of the Therapeutic Specialist.
No ADA accommodations were requested during the 2012 Winter Intersession
program.
Six Month Progress Report on Program Objectives for FY 2012-13 20
PARKS & RECREATION
HO'OLULU PARK COMPLEX
1. Provide clean, safe and well-maintained facilities:
a. Close each facility once per year for general clean up and minor repairs.
Objective is being achieved. The Walter Victor Baseball Complex was closed
from 9/1 - 10/15/2012. The Civic Auditorium was closed from 12/15-23/2012.
b. Pressure wash each facility once every quarter.
Objective is being achieved. Completed quarterly at each facility.
c. Check on safety hazards daily.
Objective is being achieved. Day and night supervisors record any repair
items or safety hazards on a daily checklist form. Work orders are then
generated for repair or maintenance.
d. Clean and sanitize facilities before and after events in 99% of the cases.
Objective is being achieved. Facilities are cleaned and sanitized before and
after each activity.
e. Work with Safety Committee to have courtesy safety inspection annually.
Objective is being achieved. Inspections have been rescheduled for April
2013, after the completion of all construction projects. This will allow
follow-up by the Safety Committee on any new issues at that time.
2. Provide a well-manicured playing surface at all ballfields (Wong Stadium and Walter
Victor Baseball Complex):
a. Mow lawn weekly, weather permitting, 90% of the time.
Objective is being achieved.
b. Close each ballfield at least one week annually for field renovations.
Objective is being achieved. The Walter Victor Complex was closed from 9/1
— 10/15/12.
c. Aerate ballfields semi-annually.
Objective is being achieved.
Six Month Progress Report on Program Objectives for FY 2012-13 21
PARKS & RECREATION
HO'OLULU PARK COMPLEX
d. Fertilize ballfields quarterly.
Objective is being achieved.
3. Provide training for staff:
a. Conduct safety talks on different topics every month.
Objective not being achieved. Instructional safety video classes will be
scheduled for the third and fourth quarters to catch up.
b. Retrain employees on equipment use semi-annually.
Objective being achieved. Power tool training completed.
c. Have supervisors conduct equipment maintenance training and have equipment
maintained weekly.
Objective is being achieved. Employees perform in-house maintenance
functions throughout the year.
d. Provide refresher course on Material Safety Data Sheet annually.
Objective is being achieved. Course scheduled for February 2013.
4. Enforce rules and educate sponsors:
a. Comply with Federal ADA, State OSHA, County, Department and Complex rules
and regulations.
Objective is being achieved. Applicable governmental regulations are
discussed with sponsors. Supervisors are trained to enforce all rules.
b. Revise rules annually.
Objective is being achieved. No revisions are needed presently.
c. Distribute rules with all applications.
Objective is being achieved. Rule sheets are distributed to all sponsors.
Six Month Progress Report on Program Objectives for FY 2012-13 22
PARKS & RECREATION
HO'OLULU PARK COMPLEX
5. Work with Hilo Jaycees, Lehua Jaycees, Intake Service, schools and community
groups for improvements to the Ho`olulu Complex:
a. Complete one major improvement project.
Objective is being achieved. The Hawaiian Student College Scholarship
Program is conducting parking lot painting projects at the Edith Kanakaole
Multi-Purpose Stadium and Aunty Sally Kaleohano's Luau Hale for the
third consecutive year.
b. Do beautification/landscaping project for each facility annually.
Objective is being achieved. The Hilo Jaycees are planning to do a
landscaping project at Wong Stadium. The seniors from the County's
Elderly Nutrition Program at Aunty Sally's are planning to landscape the
front planter at the venue. Planning and discussions are ongoing with
several other groups for beautification projects throughout the complex.
6. Maximize use of all facilities within the Ho`olulu Complex by accommodating an
estimated 2,400 activities annually.
Objective is being achieved. Through the first 6 months of FY2013, the Hoolulu
Complex has accommodated 2,497 activities.
Six Month Progress Report on Program Objectives for FY 2012-13 23
PARKS & RECREATION
AQUATICS
1. Provide services at our nine (9)pool facilities with two (2) lifeguards on duty daily at
Kona Community Aquatics Center (KCAC) a minimum of eight hours a day and one
lifeguard on duty the remaining portion of the day, 95%of the time. Provide two
lifeguards on duty at Sparky Kawamoto Swim Stadium and Pahoa Pool 95% of the
time. Honoka`a, Laupahoehoe, Kohala, Pahala and Kona Waena will have at least one
lifeguard on duty seven days a week 90%of the time.NAS pool will have at least one
swim instructor/lifeguard on duty Monday through Friday, 90% of the time.
Objective is being achieved. District Supervisor's and Sr. Lifeguards have done
a great job in seeing this is met. Rural pools such as Honokaa has been a
challenge but with the staff throughout the island working together,the
objective is being achieved.
2. Offer recreational and lap swimming for approximately 700,000 patrons. Offer Learn
to Swim and other water related courses to approximately 3,000 patrons at NAS Pool
and KCAC, 95%of the year and at least eight(8) weeks in the summer at all other
pools.
Objective is being achieved. Because of the past Olympic year we have seen an
increase of interest in all water sports at our pool.
3. Develop and distribute a quarterly brochure of County of Hawai'i pool facilities
highlighting recreational and adult lap swimming hours as well as swim lessons,
special events, activities and programs.
Objectives is being achieved.
4. Initiate two (2) Water Safety Instructor(WSI) classes through American Red Cross
Instructor Trainers for East and West Hawai'i to increase the pool of candidates for
the Learn to Swim program.
Objective is not being achieved at this time. ARC rarely teaches any WSI classes.
5. Conduct one (1) American Red Cross Lifeguarding, one (1) CPR/AED and one (1)
First Aid classes at each of our nine (9)pool facilities during the fiscal year.
Objectives is being achieved. Sr. Lifeguards offer classes throughout the year.
Six Month Progress Report on Program Objectives for FY 2012-13 24
PARKS & RECREATION
AQUATICS
6. Plan,promote and coordinate five (5)Novice Swim meets serving approximately 250
participants during the August through October 2012 season.
Objective achieved. 361 enrolled in the Novice Swim Program. Five meets were
held around the Island (Laupahoehoe,KCAC, NAS,Pahala, and the
Championships at Kohala Pool on October 27.
7. Sponsor or provide major support to at least two (2) open water swim competitions,
one on each side of the island.
Objective achieved. Hapuna Rough Water Swim was held on Sunday July 1.
Our Recreation Specialist is not directly involved as in the past but helps the
organizers in getting the permits necessary.
26th Richardson Ocean Swim was held on July 29,2012
8. Promote workplace safety for all staff by providing personal protective equipment
and safety training on an ongoing basis.
Objectives is being achieved. Ongoing throughout the year with District Staff
Meetings and Facility Staff Meetings and workshops.
9. Conduct American Red Cross Blood borne pathogens training on an annual basis in
January or February for the entire division.
Objectives are being achieved. Sr. Lifeguards train their staff.
10. Recertify all staff in American Red Cross Lifeguarding and CPRIAED during the
month of November.
Objectives achieved. All staff was recertified in November 2012 at two locations.
KCAC and NAS
11. Reduce utility costs at all facilities by implementing green technologies and proactive
practices.
Objective is being achieved. We are in the process of purchasing VFD's for pools
to reduce electrical costs. Pahoa Pool is at this time being renovated to make the
pool more efficient.
Cost savings is discussed throughout the year at staff meetings.
Six Month Progress Report on Program Objectives for FY 2012-13 25
PARKS & RECREATION
AQUATICS
12. Reduce chemical costs at all facilities by prudent work practices, education and new
technologies.
Objective is being achieved. Staff communications with administration and other
outside agencies as well as educated selves in finding new ways in providing a
way to cut cost but still having a facility that is safe.
Six Month Progress Report on Program Objectives for FY 2012-13 26
PARKS & RECREATION
CULTURE & EDUCATION
1. Provide 70 workshops and classroom instructions in various disciplines, music,
dance, drama, arts, crafts, and natural sciences at established sites Countywide.
Objective is being achieved. Conducted a total of 39 classes/workshops or
achieved 41% of projected fiscal goal.
2. Develop and conduct at least one Cultural/Community event per quarter to preserve
ethnic traditions and heritage, encourage craftsmanship and cottage industry.
Objective is being achieved. Coordinated and conducted the Fourth of July Hilo
Bay Blast,Hilo Bay BBQ Contest,2012 Paradise Cruise,The Family Biker Fest
2012,The 2012 Queen Lili'uokalani Festival,The World Peace Festival,Moku 0
Keawe International Hula Competition, The Christmas Wreath Exhibition and
Magic of the Season" Festival of Trees at the Hawaii County Building.
3. Market programs by securing community involvement and financial support through
six partnerships/sponsorships.
Objective is being achieved. Coordinated and worked in partnerships with the
following agencies to maximize resources and financial support. KWXX, K-
BIG,Lehua Jaycees, Big Island BBQ Association,Hawaii Island Cruisers, Us
Guys Motorcycle Club, Hilo Auto Club, Queen Lili'uokalani Children's Trust,
Kawananakoa Community Association, Hawaii Tropical Flowers Association,
Floral Resources Hawaii,Waikoloa Queen's Marketplace,Moku 0 Keawe
Foundation and the Downtown Improvement Association-Main Street.
4. Advertise and promote the Cultural & Community Arts programs and activities
through our quarterly"Arts Visions" newsletter and media such as radio,television,
periodicals and newspapers.
Objective is being achieved. Hawaii Tribune Herald,Honolulu Star Advertiser,
County Web Site, KWXX Radio,K-BIG Radio, Hawaiian Airlines, Travel
Magazines, KITV, KGMB,Hawaii Island Chamber of Commerce,Big Island
Japanese Chamber of Commerce and other community and business
organizations.
Six Month Progress Report on Program Objectives for FY 2012-13 27
PARKS & RECREATION
ELDERLY ACTIVITIES
EAD Administration
The division will provide and/or facilitate a wide array of services and opportunities and
evaluate the quality of services provided by:
1. Coordinating a service delivery system that addresses the needs and interests of older
adults by providing comprehensive and coordinated services, represented by the
division's six major programs, for over 9,992 seniors annually and conducting an
annual evaluation on each program.
Objective is being achieved. Provided services to 9,061 seniors, or 91% of the
established objective of 9,992 seniors and conducted evaluations on 4 of the six
(6) EAD programs or 67% of the objective of six (6).
The division will pursue the help from persons and groups to improve and maintain P&R
facilities and enhance programs/services/activities by:
2. Maintaining the EAD Advisory Council made up of representatives from the 25
senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council by conducting
at least one general meeting in January and six district meetings in July of each fiscal
year servicing 40 presidents/chairpersons island-wide.
Objective is being achieved. Arranged six (6) Advisory Council district meetings
or 86% of the objective of seven annually.
The division will provide regular facilities and safety inspections and training for staff
by:
3. Maintaining an EAD Safety Committee with at least one representative of each
program meeting quarterly to enforce safety procedures, improve unsafe conditions
affecting staff and seniors and give feedback to the department safety committee, as
needed, and conduct a safety on-site evaluation semi-annually (January and July) of
32 senior center facilities and conduct safety evaluations/training for 50 EAD staff by
June 30, 2013.
Objective is being achieved. Arranged two safety meetings or 50% of the
established objective of four annually. Conducted one semi-annual safety
facilities inspection of 32 senior center facilities or 50% of the established
objective of two semi-annual inspections of 32 senior center facilities, and
conducted 45 staff safety evaluations/training or 90% and of the established
objective of 50 staff evaluations/training by June 2013.
Six Month Progress Report on Program Objectives for FY 2012-13 28
PARKS & RECREATION
ELDERLY ACTIVITIES
In order to keep the public informed of its activities the division will:
4. Produce at least one"Video Highlights" of the division's activities annually.
Objective Achieved: Produced one "Video Highlights" (Kupuna Hula Festival)
of the division's activities or 100% of the objective of one.
5. Maintain the division's Kupuna News magazine by providing information on all EAD
program activities and printing at least 3,300 copies for distribution to over 200
organizations quarterly.
Printed and distributed two issue of the Kupuna News magazine, or 50% of the
objective of four issues.
Six Month Progress Report on Program Objectives for FY 2012-13 29
PARKS & RECREATION
ELDERLY ACTIVITIES
EAD Recreation
1. Provide and promote active and passive recreational, cultural and leisure
opportunities to 2,500 unduplicated individuals 55 years and older at 25 senior
centers island-wide by June 30, 2013.
Objective is being achieved. Served 2,300 or 92% of the established objective of
2,500 seniors at 25 senior centers or 100% of the established goal of 25 senior
centers.
2. Serve 1,025 older adults in recreational, educational, health-related and cultural
classes at 25 senior centers by June 30, 2013.
Objective achieved. Served 2,105 or 205% of the established objective of 1,025
older adults in recreational, educational, health related and cultural classes at 25
senior centers or 100% of the established objective of 25 senior centers.
3. Provide at least eight district wide activities for a total of 1,475 older adults in
Puna/Ka`u,North and South Hilo,North and South Kona,North and South Kohala,
and Hamakua by June 30, 2013.
Objective is being achieved. Provided 7 district events or 88% of the goal of 8
activities for a total of 1,111 older adults or 75% of the goal of 1,475 older adults.
Activities were: Rhythm & Life Workshop,Imiloa Astronomy Center Kupuna
Connections Day, Lei Hulu Feather Lei Graduation and Eat Healthy with
McDonalds,Island-wide Halloween Ground Golf Social, Naalehu Ground Golf
Turkey Trot & Bingo,Korean Style Christmas Teachers & Volunteers
Recognition Luncheon.
EAD Special Program
1. Provide at least five countywide/state/national/international events for 1,850 older
adults by June 30, 2013.
Objective is being achieved. Provided four or 80% of the established objective of
five events and served 2,098 or 113% of the established objective of 1,850 older
adults.
Six Month Progress Report on Program Objectives for FY 2012-13 30
PARKS & RECREATION
ELDERLY ACTIVITIES
2. Serve a total of 750 older adults in at least three countywide special events and serve
800 older adults in one statewide event by June 30, 2013.
Countywide:
Objective is being achieved. Provided two or 67% of the established objective of
three countywide events and served 1,209 or 161% of the established objective of
750 older adults.
Statewide: Objective Achieved
Provided two or 100% of one statewide event, and served 889 or 111% of the
established objective of 800 older adults.
3. Provide one cultural event for 300 older individuals on a county/state/international
level that will attract a total of 1,200 attendees by June 30, 2013.
Objective Achieved
Provided one or 100% of the established objective of one cultural event and
served 441 or 147% of the established objective of 300 older adults. Attracted
1,745 or 145% of the established objective of 1,200 attendees.
Six Month Progress Report on Program Objectives for FY 2012-13 31
PARKS & RECREATION
PANA`EWA RECREATIONAL COMPLEX
1. Continue focusing on the rainforest theme by acquiring 2 new appropriate rainforest
animals.
We acquired 13 Amakihi (Native Hawaiian Forest Honeycreepers) and a pair of
Eclectus Parrots during the first six months of this fiscal year.
2. Successfully breed two animal species for exhibit or to trade with other facilities.
Our Black& White Colobus Monkeys unfortunately produced a still born baby
in December 2012.
We are almost certain that our Two-toed Sloth is pregnant and will be having a
baby sometime in the next couple of months.
3. Work with FOZ to host at least 2 events to promote the zoo and increase the number
of visitors.
Namaste's 13th Birthday event was held on September 29'2012 with over 2,000
visitors that day.
Christmas for the Animals was held on Saturday,December 8,2012.
4. Work with community groups to help facilitate 10 major volunteer projects to
maintain and improve the Zoo and Equestrian Center.
Hawaii Forest Industry Association (HFIA) is continuing to secure funding and
work on the second phase of the"Discovery Forest At The Pana`ewa Rainforest
Zoo & Gardens" to plant and maintain a native forest garden and agroforestry
site.
JoAnn Nishimoto's Hilo High School class completed 3 workdays as of 12/31/12
to help maintain the Cycad Garden.
Hawaii Island Palm Society completed 2 workdays to clear new arean and plant
new palms and fertilize the existing ones.
Hawaii Chapter of the Rhododendron Society had 2 work days to expand,
improve and maintain the gardens and plant new varieties
Friends of the Zoo enrichment team and volunteers constructed new perching
and toys and placed them in the aviaries for all zoo birds.
Six Month Progress Report on Program Objectives for FY 2012-13 32
PARKS & RECREATION
PANA'EWA RECREATIONAL COMPLEX
5. Secure funding to reinstate the Zoo Information/Education Specialist and the zoo
educational program.
We have been unable to identify and outside source of funding,but a
supplemental funding request will be submitted through the budget process.
6. Provide a venue for annual recreational equestrian events at the Pana`ewa Equestrian
Center:
a. host 3 rodeo events annually
August 18,2012 =Hawaii Horse Owners Association (Keiki Fun Day
Rodeo)
October 13,2012 =Da Hui Ohana (Gymkama Event)
December 15, 2012 =Da Hui Ohana (Gymkama Event)
b. host 3 dressage events annually.
September 16, 2012 =Hawaii Isle Dressage & Eventing(Horse Show)
October 3—7,2012 =Hawaii Isle Dressage & Eventing(Clinic)
November 10,2012 =Hawaii Isle Dressage & Eventing(Horse Show)
Six Month Progress Report on Program Objectives for FY 2012-13 33
PARKS & RECREATION
'ALAE CEMETERY
1. Conduct maintenance and repair activities.
Objective achieved. Parks Maintenance crews maintained cemetery grounds
and pavilion through 6/30/12. Maintenance is ongoing.
Final Status Report on Program Objectives for FY 2011-12 1
PARKS & RECREATION
VETERANS CEMETERIES - EAST AND WEST HAWAI'I�
1. Continue to coordinate development of the East and West Hawai`i Veterans
Cemeteries with the Veterans Advisory Committee and the Department of Defense.
Objective achieved. Parks & Recreation Director has met with Veterans
Advisory Committee on a monthly basis and has shared status reports on
cemetery development. Parks Maintenance has addressed concerns brought
forth by the committee.
2. Continue maintenance of cemetery grounds.
Objective achieved. Maintenance is ongoing.
3. Assign and record all burials.
Objective achieved.
Final Status Report on Program Objectives for FY 2011-12 2
PARKS & RECREATION
RURAL CEMETERIES
1. Continue maintenance of cemetery grounds.
Objective achieved. Maintenance is ongoing.
2. Assign and record all burials.
Objective achieved.
Final Status Report on Program Objectives for FY 2011-12 3
PARKS & RECREATION
HAWAII COUNTY BAND
1. Provide musical services for the island residents and visitors by working with
community organizations and providing 40 musical services annually (e.g. parades,
ceremonies, festivals, concerts and special events.).
Objective achieved. Provided 43 performance services during FY 2011-12. These
services include parades, concerts, patriotic ceremonies and special events in
Hilo,Volcano, Waimea, Pana'ewa, Kona, Ka`u,Na'alehu, Pahoa, and Kea'au
2. Provide 11 monthly Mo`oheau Bandstand concerts that are entertaining, educational,
musically challenging, and historically significant.
Objective achieved. Provided 12 monthly Mo'oheau Park concerts during the
fiscal year. All concerts very well attended and well received by the crowd in
attendance.
A brief history of the Hawai'i County Band is presented to the audience at
concerts to inform the public of the band's cultural and historical significance.
In addition, program notes on selections being performed, are presented to the
audience in order to help the audience better understand each work.
To insure that the band plays a variety of quality music, pieces are chosen from
selected national lists such as the National Band Association, Music Educators
National Conference, The Instrumentalist, and the College Band Directors
National Association. Every monthly concert tries to incorporate either a
featured solo or popular selection.
3. Sponsor the Intermediate and High School Concert Band Festival, which showcases
school bands from the Big Island and elsewhere.
Objective achieved. The Big Island Band Festival was held on Saturday May
12th at the Afook-Chinnen Civic Auditorium. 9 bands from East Hawaii
participated in this event. This annual event is designed to showcase both
Intermediate and High School Bands from the Big Island and also give other
bands from across the state an opportunity to travel to our island and to
perform in an adjudicated setting.
Final Status Report on Program Objectives for FY 2011-12 4
PARKS & RECREATION
HAWAI'I COUNTY BAND
4. Feature at least two young musicians as soloists at the April or May Mo`oheau
Bandstand Concert, which provides musically educating opportunities for the young
people of the County of Hawai`i, annually.
Objective achieved. The band featured three young musicians on the Hawai'i
County Band's June concert. This year the Hawaii County Band featured Vince
DeAngelo,Evan Harris, and Grayson Mento on three selections arranged for
lower brass ensemble. These students are excellent musicians and volunteer with
the Hawaii County Band.
5. Introduce 20 new musical pieces per year to provide musical challenges to the band
members.
Objective achieved. 24 new pieces have been performed in FY 11-12.
Final Status Report on Program Objectives for FY 2011-12 5
PARKS & RECREATION
WEST HAWAII BAND
1. Provide musical services for island residents and visitors by working with community
organizations and providing 20—25 musical services annually. ( e.g. Parades,
ceremonies, festivals, concerts, and special events)
Objective achieved. Provided 22 performance services including: Fourth of
July,Veteran's Day,Aloha Festivals, International Billfish Tournament,Life
Care Center, Kona Coffee Parade, and 3 Christmas Parades.
2. Provide 6 monthly concerts that are entertaining, educational, musically challenging
and historically significant.
Objective not achieved. Provided 4 concerts at Hulihe'e Palace.
3. Feature a young musician as soloist at the March or May monthly concert, to provide
music education opportunities for the young musicians of Hawai'i County.
Objective not achieved. We were unable to schedule auditions for qualified
candidates this fiscal year.
4. Introduce 20 new pieces per year to provide musical challenges for the band.
Objective achieved. 22 new pieces were introduced either for sight reading,
rehearsal or performance purposes.
Final Status Report on Program Objectives for FY 2011-12 6
PARKS & RECREATION
ADMINISTRATION
1. Continue to distribute P&R Service survey at all staffed facilities and activities/events
conducted by the department.
Objective achieved. Survey results are compiled and shared with employees.
2. Continue to update information for Divisions and Sections on the County of Hawai`i
website on a timely basis.
Objective achieved. Our Departmental Data Processing Coordinator continues
to update the website with quarterly program guides, special events information
and departmental rules and regulations.
3. Continue implementation of the transition plan for accessibility to public facilities
during the fiscal year.
Objective achieved. Implementation of the transition plan is steadily
progressing.
4. Continue implementation of the transition plan for playground safety and accessibility
during the fiscal year.
Objective achieved and implementation of the transition plan is steadily
progressing. Repairs to the playgrounds at Carvalho Park and Pana`ewa Park
have been completed with volunteer groups assisting with the installations.
5. Maximize resources by encouraging the "Friends of the Park"program and identify a
minimum of five community service projects that focus on maintenance and/or
improvements to park facilities.
Objective achieved. The department signed 12 new friends of the park
agreements in FY 11-12 for various service projects such as park cleanups,
painting facilities, and other beautification projects.
6. Provide at least one technical job specific training for 50% of administrative staff.
Objective achieved. As of June 30,2012, at least one job specific training was
provided for 90% of the administrative staff(19/21 employees).
Final Status Report on Program Objectives for FY 2011-12 7
PARKS & RECREATION
PARKS MAINTENANCE
1. Maintain completion range of 3200-3500 work orders on an annual basis.
Objective not achieved. Of the 3254 work orders received during FY 2011-2012,
2449 were completed, rendering an overall completion rate of 75.27%. This
shortfall was primary due to the lack of manpower within the Building
Maintenance Crew via vacancies and unfunded positions. Additionally,Park
Maintenance trades crews were involved with several large scaled projects, all of
which occurred during the last quarter of the fiscal year. These projects took
priority over normal, routine repairs, thus pushing completion dates of such
repairs well into FY 2012-13.
2. Undertake two parks improvements projects per district (18).
• One of which supervisor to work with a community group to improve the
parks— 1 park per district minimum.
Objective achieved. 93 park improvement projects were completed-46 in-
house, 47 via community volunteers.
3. Monitor complaints filed for strategic planning purposes for maintenance and services
improvements.
• Record type, number, district, etc. of complaints and implement necessary
maintenance procedures, standards, training, discipline, etc. for corrections.
Objective achieved. 18 complaints were recorded. Follow-up corrections
were made.
• Make annual inspections of facilities with responsible supervisor. (9 districts)
Analyze and discuss methods of improvements.
Objective achieved. Inspections of all facilities were undertaken by the
Park Superintendent. Discussions with supervisors were conducted as
needed for corrections.
Final Status Report on Program Objectives for FY 2011-12 8
PARKS & RECREATION
PARKS MAINTENANCE
4. Provide for safe facilities and grounds.
• Conduct safety inspections of facilities:
Weekly by supervisors (52 per supervisor=468 total inspections/year).
Superintendent to conduct safety inspections on all facilities on a semi-annual
basis.
• Correct hazards on a timely basis.
Objective achieved. A total of 468 facility safety inspections were
conducted. Corrections were made in a complete and timely manner.
5. Provide for a safe working environment.
• Participate with department safety committee and discuss and evaluate
accident reports.
• Correct any hazardous conditions or practices.
• Provide a minimum of one safety instructional sessions per crew each month.
• Review and upgrade Park Maintenance Safety and Health Program to include
required written safety programs and HIOSH safety training documentation.
Full implementation and HIOSH compliance of Parks Maintenance
Respirator, Hearing Conservation, and Fall Protection Safety Programs by
June 30, 2010.
Objectives achieved. Designated Park Maintenance personnel
participated with the department safety committee. Recommendations
by the Department's safety committee were brought back to the division
for discussion and implementation. The Superintendent of Parks
conducted an audit of the Park Maintenance Safety and Health Program
and found it to be in compliance. In addition,the Park Maintenance
Division completed a total of 177 safety talks/training classes during FY
2011-12.
6. Continue to perform random checks of facilities.
Objective achieved. Onsite park inspections in each district were conducted by
the Superintendent of Park Maintenance.
•
Final Status Report on Program Objectives for FY 2011-12 9
PARKS & RECREATION
RECREATION
1. Provide introductory instruction in all recreational facilities in at least 4 of the
following sports (basketball, baseball, volleyball,track and field,tennis, flag football,
badminton) for children and adults, one or more in each respective season(i.e. Fall—
basketball; Winter—baseball and track/field; Spring—volleyball; summer—
tennis/flag football).
Objective achieved. The following instructional sports were offered at various
recreational facilities island-wide.
Hilo District:
Introduction to Bowling, 8 years old & under Basketball, 10 years old & under
Basketball, Introduction to Tennis, Family Fishing Classes, Instructional
Volleyball I, Instructional Volleyball II, Step Aerobics Classes, Fitness Classes,
Billiards & Table Tennis Classes, Beginners Judo, Keiki Fitness Classes,
Beginner's Archery,Intermediate Archery#2, Beginning Badminton,Advance
Badminton, Track& Field Training, Introduction to Fishing,Youth Baseball T-
ball & Coach Pitch, BB Gun Shoot Classes,Beginner's Trap Shoot Classes,
Stretch Band Fitness Class, Beginning Tennis,Intermediate & Advanced Level
Volleyball Training, USA Volleyball Scoring& Referee Clinics,PeeWee
Basketball Camp.
Hamakua District:
Instructional Ping Pong, Instructional Billiards,T-Ball& Coach Pitch Baseball,
Instructional Pool,Beginning Recreational Badminton,Weightlifting Training, 8
years old & under Basketball Skills,Agility Training,Volleyball Fundamentals,
Flag Football,Basketball Free Throw & Shooting Clinics, Plyometrics Classes,
Physical Education Class.
Puna/Ka`u District:
Instructional Slow Pitch Softball, T-Ball & Coach Pitch Baseball, Instructional
Archery,Instructional Baseball,Youth Instructional Volleyball, Boys & Girls
Instructional Basketball, Tennis Instruction, 8 years & under Basketball,
Elementary & Intermediate Volleyball,Aerobics Classes, Track& Field
Training.
West Hawai'i District(N/S Kona & N/S Kohala):
Girls Softball Clinic,Elementary & Intermediate Volleyball Clinics, T-Ball &
Coach Pitch Baseball, Boys Basketball Clinics,Bowling Class,Archery Class #1,
Archery Class #2,Fitness Classes, Plyometric Classes, Stretching Classes,
Beginning Billiards, Intermediate Billiards, Beginning Putting, Beginning Golf,
Family Softball, Soccer Prep Clinic.
Final Status Report on Program Objectives for FY 2011-12 10
PARKS & RECREATION
RECREATION
2. Provide at least six seasonal arts and craft activities for children and adults in all
recreational facilities (i.e. Fall—Halloween/Thanksgiving/Christmas craft activities;
Winter—Valentines/St. Patrick/Easter activities; etc.).
Objective achieved. The following are seasonal art and craft activities that were
offered at various island-wide recreational facilities.
Hilo District Sites Seasonal Craft Activities:
Back to School Craft, Afterschool Games & Craft, Lauhala Weaving,Mirror
Etching,Fish Printing, Leafy Bookmarks,Mini Kite Making, Puzzle Making,
Sketching for Fun, Bead Making, Shrink Art, Sand Art, Candle Making,
Christmas Wreath Making Class, Halloween Masks, Christmas Ornaments,
Halloween Craft, Thanksgiving Craft, Dragon Fly Magnet, Turkey Craft,
Santa's Hat, Christmas Lei Making,ID Fun Craft, Mold Ceramics, Christmas
Craft, Halloween Card Crafts,Valentine Cookies, Recycle Craft Critters,
Valentine's Craft, Spring Craft, Valentine's Day Card,Boy's Bead Craft,
Shadow Art, Calendar Craft, Girl's Day Pin, Pinwheel Craft, St. Patrick Craft,
Cartoon Characters,Nature Crafts, Spring Break Crafts, Easter Basket &
Easter Craft, Herb Gardens,Teen Scene Craft, Mother's Day Craft, Haku Lei
Making, Memorial Day Lei Making, Father's Day Craft, Hanging Name Star
Craft,Bookmark Craft.
Hamakua District Sites Seasonal Craft Activities:
Colorful Notebook Cover-ups, Potted Planting Activity, Spooky Cookies Baking,
Turkey Hands, Gift Wrapping Class,Finger Painting, Water Coloring,
Halloween Craft, Thanksgiving Craft, Christmas Craft,Paper Mache, Wood
Projects, Kite Making, Stamp/Stencil Color Art, Keiki Craft Art Choice, Basic
Coloring, Christmas Collage Picture Art Craft,Afterschool Arts & Crafts,
Halloween Decorative Trick or Treat Bags, Paper Plate Animals, Fancy
Flowerpots, Blooming Placemats, Sand Art, Beaded Angels, Glass Etching,
Stamping/Cards Craft, Origami Craft, Suncatchers, Flower Pots, Girl's Day
Craft, Scratch Art Cards, Boy's Day Craft, Mother's Day Craft,Funny Face
Tracing, Hemp Bracelets,Valentine's Craft, Card Embossing, Trivets, Box
Making, Bead Art Craft, Father's Day Craft, Ceramics, Balloon Rockets, Kukui
Nut Tops, Colorful Calendars.
Puna/Ka`u District Sites Seasonal Craft Activities:
Labor Day Craft, Flying Crafts,Afterschool Crafts,Halloween Craft,
Thanksgiving Craft, Christmas Craft, Fun with Stamps, Coloring Fun Craft,
Paper Pumpkin Decorations, Pumpkin Carving,Holiday Placemats, Christmas
Ornaments, Edible Creations, Kooky Cookie,Back to School Craft, Mini
Gingerbread House, Handprint Creations, Book Toppers, Funny Drawings,
Final Status Report on Program Objectives for FY 2011-12 11
PARKS & RECREATION
RECREATION
Holiday Ornament Design & Color Time,Halloween Poster Craft, Pearl Harbor
Day Craft, Fimo Clay Creatures, Paper Flowers,Yarn Balls,Indian Headbands,
Paper Lady Bugs,Newspaper Costumes,Bedroom Door Signs, Cartoon Tracing,
Illusional Art, Glass
Stone Craft, Chinese New Year Craft,Easter Bunny Craft,Earth Day Craft,
Mother's Day Craft, Paper weaving,Wood Clothes Pin Craft,Valentine Craft,
Watercolor Hearts, Spring Leaf Craft,Mask Making, Glass Etching, Stained
Glass Designs, Rubbing Plates & Stencils, Puzzlemania, St. Patrick's Day Craft,
Snack Making, Mardi Gras Craft, Kite Making& Flying, Glitter Art, Boy's Day
Craft, May Flowers Craft, President's Day Craft.
West Hawaii District(N/S Kona & N/S Kohala)Seasonal Craft Activities:
Halloween Crafts, Thanksgiving Crafts, Christmas Crafts, Ceramics for Adults,
Mask Painting, Sun Catcher, Daily Craft Fest, Clay Art, Sidewalk Chalk Art,
Cut& Paste Art, Beginning Drawing, Leaf Rubbings, Stamp & Designs,
Decoupage,Easter Basket, Easter Craft,Egg Coloring, Lei Making,Presidential
Craft,Valentine's Day Craft, St. Patrick's Day Craft, Kite Making, Feather Lei
Making,Feather Flower, Heart Craft,Natural Print Art, Beginning Painting,
Stencil Art,Water Colors.
3. Maintain a safe facility, free of hazards for all activities,patrons and employees by
conducting daily safety inspections and remitting work orders as necessary to correct
unsafe conditions. A comprehensive safety inspection to be conducted on a quarterly
basis.
Objective achieved. Safety reports were sent to Human Resources Safety
Division and maintenance work orders were sent to the P&R Parks Maintenance
Division.
4. Plan, organize and implement a minimum of two district-wide events in each
respective district that is responsive to the respective community's needs and interests
(i.e. Hilo District—The Biggest Easter Egg Celebration; Hamakua District—
Hamakua Fun Day; etc.).
Objective achieved.
Hilo District:
1) Halloween Program at Prince Kuhio Plaza
2) Trunk or Treat at Kawananakoa Gym
3) Jimmy Yagi's Basketball Clinic at Waiakea Uka Gym
4) DAT Program (Drug/Alcohol Awareness Training)
5) 19th Annual Biggest Easter Egg Hunt
6) Vulcan Baseball Clinic
Final Status Report on Program Objectives for FY 2011-12 12
PARKS & RECREATION
RECREATION
Hamakua District:
1) Ohana Fishing Tournament
2) Super Saturday's Basketball League
3) Halloween Costume Contest in Honokaa
4) Papa'ikou Family Fun Day
5) Honomu Family Fun Day
6) Kula'imano Family Fun Day
Puna/Kali District:
1) Vulcans Baseball Clinic at Shipman Gym
2) Vulcans Basketball Clinic at Shipman Gym
3) Ohana Fun Day & Grand Re-opening of Mt. View Gym
4) Halloween Program at Pahoa Community Center
5) HI-PAL Football Clinic Mt. View & Shipman Gym
West Hawaii District(N/S Kona & N/S Kohala):
1) Super Saturday's Basketball League
2) World Youth Basketball Tournament
3) Candyland Halloween Program at Kekuaokalani Gym
4) Keiki Marathon
5) Kamehameha Park Complex Easter Egg Hunt
5. Develop a minimum of six partnerships with other recreation providers as well as
community organizations to maximize service and activities to the public (i.e.
summer camping program in partnership with the YMCA).
Objective achieved.
Hilo District:
1) Halloween Program at Prince Kuhio Plaza—Partnered with General Growth
Properties, Hilo High School Key Club, Waiakea High School Key Club.
2) Jimmy Yagi's Basketball Clinic at Waiakea Uka Gym—Partnered with Jimmy
Yagi and Don's Grill.
3) PCA "Coaching for Winning& Life Lessons Workshop"with Youth Speed&
Agility Clinic at Kawananakoa Gym—Partnered with Positive Coaching
Alliance Big Island,Keaukaha Community Association, Queen Lili'uokalani
Children's Trust and Keaukaha Sports Association.
4) Trunk or Treat at Kawananakoa Gym—Partnered with Keaukaha
Community Association.
5) 31'Annual HI-PAL Winter Basketball Classic—Partnered with HI-PAL and
island-wide Recreation staff.
6) DAT Program (Drug/Alcohol Awareness Training) —Partnered with
Department of Education, Hilo High Key Club)
Final Status Report on Program Objectives for FY 2011-12 13
PARKS & RECREATION
RECREATION
7) 19th Annual Biggest Easter Egg Hunt—Partnered with Hilo High & Waiakea
High School Key Clubs and Builders Clubs,Hilo Jaycees,East Hawai
Kiwanis, Hawai'i County Fire and Police Departments, Prosecutor's Office,
and Men of Pa'a.
8) Vulcan Baseball Clinic—Partnered with UH Vulcan Baseball staff.
Hamakua District:
1) Ohana Fishing Tournament—Partnered with Hilo & West Hawaii'i
Recreation staff and many community volunteers.
2) Super Saturday's Basketball League—Partnered with West Hawai'i
Recreation staff and Pa'auilo Community Association.
3) Honokaa Halloween Costume Contest—Partnered with Honokaa High
School.
4) Papa'ikou Family Fun Day—Partnered with Rural South Hilo Community
Association, HI-PAL, and Friends of Papa'ikou Gym.
5) Honomu Family Fun Day—Partnered with Rural South Hilo Community
Assn,HI-PAL, Hilo Coast Church of Christ& Honomu Hongwanji.
6) Kula'imano Family Fun Day—Partnered with Rural South Hilo Community
Association.
7) Pa'auilo Easter Egg Hunt—Partnered with Pa'auilo Community Association
and community volunteers.
8) 3 on 3 Basketball at Papa'aloa & Honoka'a Gym—Partnered with HI-PAL
and community volunteers.
9) Pa'auilo Pitch & Run—Partnered with Boys & Girls Club, and community
volunteers.
Puna/Ka`a District:
1) Vulcan Baseball Clinic—Partnered with UH Vulcan Baseball staff.
2) Vulcans Basketball Clinic—Partnered with UH Vulcan Basketball staff.
3) Ohana Fun Day& Grand Re-opening of Mt. View Gym—Partnered with
Waters of Life Public Charter School,Neighborhood Place of Puna, Queen
Lili'uokalani Children's Trust,Mt. View Elementary School and community
volunteers.
4) PCA "Double-Goal Coach Level 1 Workshop"with Youth Speed&Agility
Clinic at Pahoa Community Center—Partnered with Positive Coaching
Alliance Big Island.
5) Halloween Program at Pahoa Community Center—Partnered with Lions
Club,Weed & Seed.
6) Halloween at Kahuku Park—Partnered with HOVE Community Assn.
7) Hawaiian Beaches Easter Egg Hunt—Partnered with Queen Lili uokalani
Children Trust.
Final Status Report on Program Objectives for FY 2011-12 14
PARKS & RECREATION
RECREATION
8) Pahala Easter Egg Hunt—Partnered with West Hawaii Family Services,
Queen Lill'uokalani Children Trust, and Up Link.
9) Mt. View Vulcan Volleyball Clinic—Partnered with UH Vulcans staff.
10)Shipman Gym Vulcan Basketball Clinic—Partnered with UH Vulcan
Basketball staff and Keaau Chargers.
11)HI-PAL Football Clinic Mt. View& Shipman Gym—Partnered with HI-PAL.
West Hawai'i District(N/S Kona & N/S Kohala):
1) World Youth Basketball Tournament—Partnered with Christy Gladstone.
2) PCA "Double-Goal Coach Level 1 Workshop"with Youth Speed&Agility
Clinic at Waimea Thelma Parker Gym—Partnered with Positive Coaching
Alliance Big Island.
3) Farm Fair& Carnival—Partnered with Big Island Farm Bureau.
4) Candyland Halloween Program at Kekuaokalani Gym—Partnered with Solid
Rock Ministries.
5) Keiki Marathon—Partnered with Kona Marathon.
6) Kamehameha Park Complex Easter Egg Hunt—Partnered with Kohala
Coalition Against Drugs (KCAD).
6. Provide quarterly training for the P&R staff on various issues, ADA concerns, safety
issues, self-improvement/enhancement, etc.
Objective achieved. District Supervisors in each District has been sending their
staff to various training workshops offered by the County for personal
development and have presented training sessions regarding recreation policies,
safety and other issues during their monthly staff meetings.
7. Provide the Department with at least two ADA training sessions.
Objective achieved. 3 ADA trainings were provided to staff in FY 11-12.
8. Provide complete fingerprinting background checks on all new employees, temporary
hires and volunteers who work in close proximity to children.
Objective achieved. Fingerprint background checks were done for all
temporary Winter Intersession hires, Recreation program volunteers and
Summer Fun temporary hires.
Final Status Report on Program Objectives for FY 2011-12 15
PARKS & RECREATION
SUMMER AND INTER-SESSION PROGRAM
1. Conduct a minimum of 20 Summer Fun programs island-wide.
Objective achieved. The 2012 Summer Fun Program was for six and half weeks
from June 7-July 20,2012,with a total of 21 sites island wide.
2. Continue to conduct longer programs hours at majority of the sites.
Objective Achieved. Program hours at each site were based on the needs of the
community it served.
3. Work in partnership with the Department of Education Child Nutrition Program and
with HCEOC to sponsor free lunch programs for all summer fun sites that qualify and
meet the requirements for this program.
Objective achieved. A total of 17 Summer Fun sites had free lunches and 16,140
lunches were served during the six and half week Summer Fun program. Vendor
HCEOC provided all meals to all of our Summer Fun sites that qualified for the
USDA free lunch program.
4. Supplement the regular Summer Fun program with various enrichment-type programs
for those willing to pay the higher fee:
• Develop and implement a teen-scene program at the Pu'u'eo Community Center
in East Hawai`i,teaching life's skills with emphasis on leadership training. This
will run for seven weeks from 8 a.m. to 3 p.m., targeting teens 12— 17 years old,
at a cost of$175.00 teen.
• Conduct a Summer Fun Explorations Program at the Hilo Armory to run for
seven weeks from 8 a.m. to 3 p.m. and target children in grades 1 —4, at a cost of
$175.00 per child.
Objective achieved.
This year the Pu'u'eo Teen Scene program and the Hilo Armory Summer
Explorations program was combined into one program. The program ran
from June 7 to July 20,with program hours from 8:00 am-3:00 pm. The cost
of the program was $175.00 per teen. Target group was for teenagers in
Grades 7th-10th,teaching them life skills with emphasis on leadership
training.
Final Status Report on Program Objectives for FY 2011-12 16
PARKS & RECREATION
SUMMER AND INTER-SESSION PROGRAM
5. Develop a minimum of eight (8) Winter Intersession programs island-wide.
Objective achieved.
Winter Intersession Program December 19-30, 2011.
1) Waiakea Uka Gym—49 children registered ($35.00 child+$10.00 activity fee)
2) Wainaku Gym—47 children registered ($35.00 per child program fee)
Sites that adjusted their hours to better service the children in their communities
during the Winter Intersession Break instead of a structured program:
Hamakua District:
1) Honomu Gym—10:00 am-6:00 pm.
2) Honokaa Gym— 10:00 am-6:00 pm.
N/S Kohala District:
1) Waimea Community Center—9:00 am-5:00 pm.
N/S Kona District:
1)Yano Hall—8:45 am-5:30 pm.
2) Kekuaokalani Gym—8:45 am-5:30 pm.
Puna District:
1) Hawaiian Beaches—10:00 am-4:00 pm
6. Integrate children with disabilities into the summer and inter-session programs
wherever possible, through the assistance of the Therapeutic Specialist.
Objective achieved.
2011 Winter Intersession Program - No ADA accommodation was requested.
2012 Summer Fun Program—A modification plan was created for a child with
autism at Hawaiian Beaches Park and a modification request was received for a
child at Keaau Elementary Summer Fun program.
Final Status Report on Program Objectives for FY 2011-12 17
PARKS & RECREATION
API
HO'OLULU PARK COMPLEX
I. Provide clean, safe and well-maintained facilities:
a. Close each facility once per year for general clean up and minor repairs.
Objective achieved. Planned maintenance closures for this period have been
completed.
b. Pressure wash each facility once every quarter.
Objective achieved. Completed quarterly at each facility.
c. Check on safety hazards daily.
Objective achieved. Day and night supervisors record any repair items or
safety hazards on a daily checklist form. Work orders are then generated for
repair or maintenance.
d. Clean and sanitize facilities before and after events in 99% of the cases.
Objective achieved. Facilities are cleaned and sanitized before and after each
activity.
e. Work with Safety Committee to have courtesy safety inspection annually.
Objective not achieved due to inability to coordinates schedule with safety
committee inspectors.
2. Provide a well-manicured playing surface at all BALL FIELDS (Wong Stadium and
Walter Victor Baseball Complex):
a. Mow lawn weekly, weather permitting, 90% of the time.
Objective achieved.
b. Close each BALL FIELD at least one week annually for field renovations.
Objective achieved. Wong Stadium's infield berm was removed and leveled
in August 2011. Victor Complex fields were renovated in September 2011
and again in February 2012.
c. Aerate BALL FIELDS semi-annually.
Objective achieved.
Final Status Report on Program Objectives for FY 2011-12 18
PARKS & RECREATION
HO'OLULU PARK COMPLEX
d. Fertilize BALL FIELDS quarterly.
Objective achieved.
3. Provide training for staff:
a. Conduct safety talks on different topics every month.
Objective not achieved. Forklift operational safety and certification class
held in August 2011. Back safety October 2011.
b. Retrain employees on equipment use semi-annually.
Objective achieved.
c. Have supervisors conduct equipment maintenance training and have equipment
maintained weekly.
Objective achieved. Employees perform in-house maintenance functions
throughout the year.
d. Provide refresher course on Material Safety Data Sheet annually.
Objective achieved. Course held February 2012.
4. Enforce rules and educate sponsors:
a. Comply with Federal ADA, State OSHA, County, Department and Complex rules
and regulations.
Objective achieved. Applicable governmental regulations are discussed with
sponsors. Supervisors are trained to enforce all rules.
b. Revise rules annually.
Objective achieved. No revisions are needed presently.
c. Distribute rules with all applications.
Objective achieved. Rule sheets are distributed to all sponsors.
Final Status Report on Program Objectives for FY 2011-12 19
PARKS & RECREATION
HO'OLULU PARK COMPLEX
5. Work with Hilo Jaycees, Lehua Jaycees, Intake Service, schools and community
groups for improvements to the Ho`olulu Complex:
a. Complete one major improvement project.
Objective achieved. The Hawaiian Student College Scholarship Program is
conducting a parking lot painting project at the Edith Kanakaole Multi-
Purpose Stadium. Intake Service completed a fence maintenance/weed
control project at the Hilo Drag Strip in March 2012. They also completed
the replacement of Wong Stadium's outer fence in June 2012.
b. Do beautification/landscaping project for each facility annually.
Objective achieved.
6. Maximize use of all facilities within the Ho'olulu Complex by accommodating an
estimated 2,400 activities annually.
Objective achieved. The Ho'olulu Complex accommodated 4,801 activities this
year.
Final Status Report on Program Objectives for FY 2011-12 20
PARKS & RECREATION
AQUATICS
1. Provide services at our nine (9)pool facilities with two (2) lifeguards on duty daily at
Kona Community Aquatics Center and Sparky Kawamoto Swim Stadium and one
lifeguard on duty daily at Pahoa Pool 95%of the time. Pahala, Kohala, Kona Waena,
Honoka`a, and Laupahoehoe will have at least one lifeguard on duty Monday through
Friday, 90% of the time. NAS pool will have at least one swim instructor/lifeguard on
duty Monday through Friday, 90% of the time.
Objectives not achieved. Kawamoto,Pahoa and KCAC pools did not meet
objective due to low staffing caused by illness,vacation, furloughs, staff trainings
or other similar events.
2. Offer recreational and lap swimming for approximately 700,000 patrons. Offer
Learn-to-Swim and other water related courses to approximately 2,500 patrons at
NAS Pool and Kona Community Aquatic Center 95% of the time year round and at
least 6 weeks in the summer at all other pools.
Objective not achieved. 772,292 patrons have visited our pools. However Learn-
to-Swim patron count at KCAC was not met as swim instructor position was
converted to into a full-time lifeguard position.
3. Develop and distribute a quarterly brochure of County of Hawai`i pool facilities
highlighting recreational and adult lap swimming hours as well as swim lessons,
special events and programs.
Objective achieved. The quarterly program guide is also offered on the County,
Aquatics website for all pools.
4. Initiate two (2) water safety instructor classes through American Red Cross instructor
trainers for East and West Hawai`i to increase the pool of candidates for Learn-to-
Swim program instructors.
Objective not achieved due to the lack of American Red Cross Instructor
Trainer classes (IT).
5. Conduct one (1) American Red Cross Lifeguard Training, two (2) CPR for the
Professional Rescuer and two (2) First Aid and safety classes at each of our nine (9)
pool facilities during the fiscal year.
Objective not achieved. The ARC has changed the Lifeguard Training material.
The senior lifeguards did not receive new material until after fiscal year end.
The CPR and First aid classes were not held at all pools as enrollment for
training at smaller pools did not justify closure of facility to the public.
Final Status Report on Program Objectives for FY 2011-12 21
PARKS & RECREATION
AQUATICS
6. Plan, promote and coordinate five (5) novice swim meets serving approximately 200
participants during August through October 2010.
Objective achieved. Aquatics held 5 Novice Swim meets around the island with
a total of 309 participants.
7. Sponsor or provide major support to at least two (2) open water swim competitions,
one on each side of the island.
Objective achieved. Both events were held in July 2011. The Hapuna Swim had
approximately 270 swimmers and the Richardson Roughwater Swim had 189
swimmers.
8. Promote workplace safety for all staff by providing personal protective equipment
and safety training on an ongoing basis.
Objective achieved. Safety topics are covered at monthly staff meetings.
Final Status Report on Program Objectives for FY 2011-12 22
PARKS & RECREATION
CULTURE & COMMUNITY ARTS
1. Provide 70 workshops and classroom instructions in various disciplines, music, dance,
drama, arts, crafts, and natural sciences at established sites Countywide.
Conducted a total of 112 classes/workshops in various disciplines, music, dance,
drama, arts, crafts and natural sciences at established sites Countywide. Achieved
100% of projected fiscal goal as of 06/30/12.
2. Develop and conduct at least one Cultural/Community event per quarter to preserve
ethnic traditions and heritage, encourage craftsmanship and cottage industry.
Objective achieved. Coordinated and conducted the 2011 Fourth of July Blast,East
Hawaii Mayor's Health Fest,West Hawaii Mayor's Health Fest,World Champ
Little League Recognition Parade, Moku 0 Keawe International Festival, Queen
Lili'uokalani Festival, Stand up Paddle/Surfing Competition, Christmas Wreath
Exhibition at Aupuni Center,the "Magic of Christmas" at the Hawaii County
Building, 2012 Waimea Cherry Blossom Heritage Festival, and assisted with
logistical tasks for the Merrie Monarch Festival.
3. Market programs by securing community involvement and financial support through six
partnerships/sponsorships.
•
Objective achieved. Programs and projects are marketed through partnerships and
collaborations with the following agencies: Lehua Jaycees, Pacific Radio Group,
Queen Lili'uokalani Children's Center, Hawaii Tropical Flowers Association,Moku
O Keawe Foundation,Big Island Auto Club, Classic Care Cruisers, Hawaii
Motorcycle Club, CJ Promotions, HMSA, Hawaii Ballroom Dance Association,
Island-wide Canopy Tents, Waimea Arts Council. Parker Ranch Shopping Center,
Kamuela Hongwanji Mission,Japan Counsul General Office In Honolulu, Waimea
Bonsai Group, Parker Ranch Historic Homes, Waikoloa Queen's Marketplace,
Honolulu Japanese Chamber of Commerce, Lion Dance Association, Tai Shoji
Taiko Drummers,Kona Hongwanji Mission, and the U.S. Centennial Celebration of
Cherry Trees in America.
4. Advertise and promote the Cultural & Community Arts programs and activities through
our quarterly "Arts Visions"newsletter and media such as radio, television, periodicals
and newspapers.
Objective achieved. Advertised and promoted events and programs through our
quarterly program guide, Hawaii County Web Site,Hawaii Tribune Herald,West
Hawaii Today, Hawaii Tourism Authority, Big Island Visitor's Bureau, Pacific
Radio Group, KWXX, Honolulu Star Advertiser, Hawaiian Airlines, North Hawaii
News, and numerous community and business organizations.
Final Status Report on Program Objectives for FY 2011-12 23
• PARKS & RECREATION
ELDERLY ACTIVITIES
EAD Administration
The division will provide and/or facilitate a wide array of services and opportunities and
evaluate the quality of services provided by:
1. Coordinating a service delivery system that addresses the needs and interests of older
adults by providing comprehensive and coordinated services, represented by the
division's six major programs, for over 9,992 seniors annually and conducting an
annual evaluation on each program.
Objective achieved. Provided services to 12,523 seniors, or 125% of the
established objective of 9,992 seniors and conducted evaluations on 6 of the six
(6) EAD programs or 100% of the objective.
The division will pursue the help from persons and groups to improve and maintain P&R
facilities and enhance programs/services/activities by:
2. Maintaining the EAD Advisory Council made up of representatives from the 25
senior citizen clubs, 15 nutrition sites and the RSVP Advisory Council by conducting
at least one general meeting in January and six district meetings in July of each fiscal
year servicing 40 presidents/chairpersons island-wide.
Objective achieved. Arranged seven (7) Advisory Council district meetings or
100% of the objective.
The division will provide regular facilities and safety inspections and training for staff
by:
3. Maintaining an EAD Safety Committee with at least one representative of each
program meeting quarterly to enforce safety procedures, improve unsafe conditions
affecting staff and seniors and give feedback to the department safety committee, as
needed, and conduct a safety on-site evaluation semi-annually (January and July) of
32 senior center facilities and conduct safety evaluations/training for 50 EAD staff by
June 30, 2012.
Objective achieved. Arranged four safety meetings or 100% of the established
objective. Conducted two semi-annual safety facilities inspections of 32 senior
center facilities and conducted 59 staff safety evaluations/training or 100% and
118% of the established objective of two semi-annual inspections of 32 senior
center facilities and 50 staff evaluations/training respectively.
Final Status Report on Program Objectives for FY 2011-12 24
PARKS & RECREATION
ELDERLY ACTIVITIES
In order to keep the public informed of its activities the division will:
4. Produce at least one"Video Highlights"of the division's activities annually.
Objective Achieved: Produced one "Video Highlights" (Kupuna Hula Festival)
of the division's activities or 100% of the objective.
5. Maintain the division's Kupuna News magazine by providing information on all EAD
program activities and printing at least 3,300 copies for distribution to over 200
organizations quarterly.
Objective achieved. Printed and distributed four(4) issues of the Kupuna News
magazine, or 100% of the objective.
EAD Recreation
1. Provide and promote active and passive recreational, cultural and leisure
opportunities to 2,500 unduplicated individuals 55 years and older at 25 senior
centers island-wide by June 30, 2012.
Objective achieved. Served 2,970 or 119% of the established objective of 2,500
seniors at 25 senior centers or 100% of the established goal of 25 senior centers.
2. Serve 1,025 older adults in recreational, educational, health-related and cultural
classes at 25 senior centers by June 30, 2012.
Objective achieved. Served 2,744 older adults or 268% of the established
objective of 1,025 older adults in recreational, educational, health related and
cultural classes at 25 senior centers or 100% of the established objective of 25
senior centers.
3. Provide at least eight district wide activities for a total of 1,475 older adults in
Puna/Ka`u,North and South Hilo,North and South Kona,North and South Kohala,
and Hamakua by June 30, 2012.
Objective achieved. Provided 26 district activities or 325% of the goal of eight
activities for a total of 3,045 older adults or 206% of the goal of 1,475 older
adults.
Final Status Report on Program Objectives for FY 2011-12 25
PARKS & RECREATION
ELDERLY ACTIVITIES
EAD Special Program
1. Provide at least five countywide/state/national/international events for 1,850 older
adults by June 30, 2012.
Objective achieved. Provided six or 120% of the established objective of five
events and served 2,875 or 155 % of the established objective of 1,850 older
adults.
2. Serve a total of 750 older adults in at least three countywide special events and serve
800 older adults in one statewide event by June 30, 2012.
Countywide:
Objective achieved. Provided four or 133% of the established objective of three
countywide events and served 1,516 or 202% of the established objective of 750
older adults.
Statewide: Objective Achieved
Objective achieved. Provided one or 100% of one statewide event, and served
982 or 123% of the established objective of 800 older adults.
3. Provide one cultural event for 300 older individuals on a county/state/international
level that will attract a total of 1,200 attendees by June 30, 2012.
Objective achieved. Provided one or 100% of the established objective of one
cultural event and served 377 or 126% of the established objective of 300 older
adults. Attracted 1,294 or 108% of the established objective of 1,200 attendees.
Final Status Report on Program Objectives for FY 2011-12 26
PARKS & RECREATION
PANA'EWA RECREATIONAL COMPLEX
1. Continue focusing on the rainforest theme by acquiring 2 new appropriate rainforest
animals.
Objective achieved. We acquired a Tiger Salamander and Indian Ring-necked
Parakeet (donations). In addition,we were fortunate to have the opportunity to
purchase a female Black& White Colobus Monkey to pair with our existing
male (FOZ purchase).
Additional animals for display or petting zoo:
8 Radjah Shelducks (DLNR)
3 Alpacas (donation)
5 Chinchillas (donation)
2. Successfully breed two animal species for exhibit or to trade with other facilities.
Objective not achieved. Our Alpaca is due to give birth shortly and we are
hopeful that our Binturongs will have offspring in the coming months. We also
currently have breeding pairs of Marmosets, Sloths and Colobus Monkeys
housed together.
3. Initiate "for a fee"programs and activities that will generate sufficient revenue to
expand the recreational and educational opportunities at Pana`ewa Rainforest Zoo &
Gardens.
We have been unable to initiate this program because of our staffing shortage
with the Information/Education Specialist position remaining vacant.
4. Work with community groups to help facilitate 10 major volunteer projects to
maintain and improve the Zoo and Equestrian Center.
Objective achieved
1. Takamine Construction, Lions Clubs, Senior Softball Teams,Waiakea High
School Football Team and other various community groups volunteered to
install the new zoo playground.
2. Riley Tanabe and his boy Scout Troop constructed and installed sign holders
for 10 of the bird and animal exhibits.
3. Hawaii Forest Industry Association (HFIA)with help from Landscape
Architect Leonard Bisel is working on their project"Discovery Forest At
The Pana`ewa Rainforest Zoo & Gardens" to plant and maintain a native
forest garden and agro forestry site.
4. Hawaii Horse Owners Association constructed a new judges stand at the
Pana`ewa Equestrian Center Rodeo Arena.
Final Status Report on Program Objectives for FY 2011-12 27
PARKS & RECREATION
PANA'EWA RECREATIONAL COMPLEX
5. Casey Chow constructed and installed two accessible picnic tables in the zoo
for his Eagle Scout project
6. Eric Guttormsen is planting hundreds of orchids donated by fellow Orchid
Society members
7. JoAnn Nishimoto's Hilo High School class completed 5 workdays to help
maintain the Cycan Garden throughout the year
8. Hawaii Island Palm Society completed 3 workdays to plant new palms and
fertilize the existing ones
9. Hawaii Chapter of the Rhododendron Society had 5 workdays to expand and
maintain the gardens and plant new varieties
10. Friends of the Zoo volunteers constructed improvements to the Serama
Chicken and Duck enclosure at the petting zoo
5. Offer docent training to assist with guided tours of the Zoo by providing at least 1
docent training session each year.
We are unable to offer the Docent Training class due to our budget restrictions
and the Information/Education Specialist position vacancy
6. Provide 45 educational guided tours of the Pana'ewa Rainforest Zoo and Gardens
with volunteer docents that have completed the Zoo Docent Training Program.
We are unable to offer educational guided tours due to our budget restrictions
and the Information/Education Specialist position vacancy
7. Provide a venue for annual recreational equestrian events at the Pana'ewa Equestrian
Center:
a. host 3 rodeo events annually
Objective not achieved. There were only two organized rodeo events
for the fiscal year
1. September 17,2011 =Hawaii Horse Owners Association (Keiki
Fun Day)
2. February 13— 19,2012 =Hawaii Horse Owners Association
(Annual Statewide Rodeo)
b. host 3 dressage events annually.
1. August 26-27,2011 =Hawaii Isle Dressage & Eventing Assoc
2. November 11-13,2011 =Hawaii Isle Dressage & Eventing
Assoc
3. March 9-10, 2012 =Hawaii Isle Dressage & Eventing Assoc
4. Jun 15-16,2012 =Hawaii Isle Dressage & Eventing Assoc
Final Status Report on Program Objectives for FY 2011-12 28
17
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Administrative Permits
1-Permit/Application Processing: Process applications in a timely manner and refine
workflow to increase efficiency.
Objective Being Achieved. New procedural system implemented that requires
review of non-residential building permits in a collaborative Plan Review Room on
Tuesdays and Thursdays has been proceeding smoothly. Residential building
permits continue to be reviewed over the counter. All other administrative permits
processed by this division are striving to achieve a timely acknowledge receipt
process and included in required public notices.
2-Tax Mapping: Maintain/generate graphical resources and tax mapping information to
respond to changes in real property; Assign addresses and maintain address databases
critical to E911 services.
Objective Being Achieved. We continue to work with DPW — Building Division to
coordinate street numbering and addressing on building permits and on the new
online MAGNET system.
3-Regulatory Environment: Assess and revise County Code and
Commission/Departmental Rules for such outcomes including, but not limited to, 1)
improving comprehensive Planning efforts, 2) removing redundancies, 3) altering
submittal and timing requirements, 4) increasing coordination with reviewing entities,
and 5) updating/broadening public and private infrastructure and development standards.
Objective Being Achieved.
Administrative Services
1-Records Management: Continue to refine permit tracking systems to provide more
efficient workflow that would include increasing GIS capacity, LaserFiche record
storage, GPS data gathering to enhance GIS and EDEN. Increase reliance on LaserFiche
with EDEN used for permit numbering.
Objective being achieved. Updates on 34 existing layers completed in GIS. Twelve
(12) new layers added to the GIS project including completed layers: 5 mile airport
radius, 1 mile geothermal radius, roads in limbo, forest legacy, formerly used
defense sites, important agricultural lands, and watershed protection priority. In-
process layers: council districts land use, Ka'u CDP, Hamakua CDP, North Kohala
CDP, South Kohala CDP, and Waimea Design Plan.
Six Month Progress Report on Program Objectives for FY 2012-13 1
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2-Personnel: Restructure departmental organization to help increase planning and
regulatory functions; Provide training opportunities for all segments of the department to
develop or increase staff capacity in customer service and planning skills.
Objective being achieved. 95% of re-org staffing completed. Completed staffing
has proven to be more efficient in department's completing core requirements.
Budget constraints have limited training but department has taken advantage of
several free tuition/registration/travel training opportunities.
3-Funding: Track and provide fiscal expenditure reporting to be used as a managerial
tool in the management of fiscal budget, Geothermal funding, and CZM funding. Amend
Rules and/or Code to allow permit fees increase to meet rising expenditures of processing
these permits.
Objective being achieved.
Long Range
1-Coastal Zone Management(CZM): Review all Special Management Area(SMA)
Applications, Public Access Inquiries, Environmental Assessments, and Environmental
Impact Statements. Maintain the Public Access Geodatabase, enforce Shoreline
Setbacks, and manage Public Access Easements; Manage the CZM Contract and produce
the CZM Semi-annual and Annual Reports; and Draft and adopt a new Planning
Department Rule for Shoreline Setbacks. Work with the State on Climate Change and
Sea Level Rise initiatives and policies.
Objective being achieved. Most of which require daily attention during normal
review of applications and inquires. Completed a Sea Level Rise analysis with Maui
County.
2-Regional Planning Programs: Community Development Plans (CDP): Complete the
Ka'u CDP (Fall of 2012); continue working on the Hamakua/North Hilo CDP. Continue
implementation of Puna CDP; General Plan(GP)—Produce all updates and annual
reports, and start the 10-year comprehensive GP update; and Transportation Planning,
Bike and Pedestrian Planning, Agricultural Planning and HI Roadway Standards.
Objective being achieved.
3-Administrative Programs: Capital Improvement Program Budget Package;
Professional Services; Fair Share; Zoning Code and Subdivision Code Amendments (as
needed); Planning Department and Board of Appeals Rule Amendments (as needed);
Hawaii Livable Communities Code (SmartCode).
Six Month Progress Report on Program Objectives for FY 2012-13 2
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Objective being achieved. CIP process for 2013 underway; Fair Share Annual
Report draft almost complete; Professional Services 2012-2013 complete.
4-External Planning Programs: Staff and support 1)Board of Appeals; all CDP Action
and Steering Committees; ORMP Policy and Working Group Committees; Green Team;
DOT Pedestrian Plan Technical Advisory committee (TAC); DOT Bike Plan TAC; DOT
Regional Long Range Transportation Plan TAC; DOT Sub-Statewide Transportation
Advisory Committee.
Objective being achieved. All are ongoing committees and involve either monthly or
quarterly meetings.
Planning
1-Planning Commissions: Amend Planning Commission Rules of Practice and
Procedures to refine processes and requirements to better address the legal, technical,
functional and financial obligations of the Planning Commissions to ensure a fair,
balanced and more cost-effective approach in the processing of applications and in the
manner its hearings are conducted. Looking at a complete overhaul of our application
forms to make them more user friendly and provide for better discussions about a
proposed project. Current application forms are, at times,too technical.
Objective being achieved. While specific amendments have not been formally put
forth before the Planning Commissions during this past fiscal year,the Planning
Department has been analyzing and assessing possible rule amendments as they
pertain to the use of the Geothermal Asset Fund to fund community approved
mitigation projects, such as health studies. This matter was discussed by the
Windward Planning Commission with direction for the department to refine its
rules to better accommodate such funding opportunities. Department also working
to draft rules to accommodate the establishment of the Cultural Resources
Commission, mandated by county ordinance in 2007. These draft rules will be
presented for public review by the end of this fiscal year. Also working to amend
department and commission rules regarding the Special Management Area to bring
it into conformance with the requirements of state statute.
Six Month Progress Report on Program Objectives for FY 2012-13 3
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�.�v �. .,. .........__.._......._�.. PLANNING
2-Land Use: Explore methods to provide for improved management and enforcement of
land use permits and ordinances, including improved coordination between the various
divisions within the Planning Department and affected agencies, to ensure that the
requirements of these permits and ordinances are implemented in a timely, complete and
effective manner.
Objective being achieved. Part of improving efficiencies in management and
enforcement is to ensure that conditions are crafted in a manner that can be
effectively implemented and enforced. Such assessment is occurring during the
stage when the Planning Director offers its recommendation to the Planning
Commissions. Working to improve coordination with affected agencies regarding
management of conditions that may affect these agencies.
Six Month Progress Report on Program Objectives for FY 2012-13 4
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COASTAL ZONE MANAGEMENT
1. Process all SMA Permit applications in the required time limit as specified by law
and the County's Rules and Regulations.
Objective Being Achieved
2. Process all SMA Assessments within the specified 35-day requirement.
Objective Being Achieved
3. Conduct site investigation of alleged violations within two weeks of receipt of
complaints.
Objective Being Achieved
4. Monitor all CZM-related legislative bills during the State Legislative session and
provide testimonies as needed(January to May).
Objective Being Achieved
5. Attend all Marine and Coastal Zone Advocacy Council (MACZAC)meetings, which
are normally held every other month as budgetary constraints will allow.
Objective Being Achieved
6. Attend all State Office of Planning's CZM County Directors meetings, Ocean
Resources Management Plan policy and working group meetings and subcommittee
meetings as budgetary constraints will allow.
Objective Being Achieved
7. As a public participation measure, provide a written report to the State Office of
Planning CZM Program of all SMA Permit applications and their status.
Objective Being Achieved
8. Continue to advertise Planning Commission agenda and hearing notices for all SMA
and SSV Permit applications as required by law.
Objective Being Achieved
9. Provide the Office of Planning with semi-annual reports within seven days after
December 31st, and June 30th of the Fiscal year.
Objective Being Achieved
Six Month Progress Report on Program Objectives for FY 2012-13 5
PLANNING
COASTAL ZONE MANAGEMENT
10. Continue to review Planning Commission and Planning Department Rules for
compliance with enacted State laws and draft amendments to the rules for adoption.
Objective Being Achieved
Six Month Progress Report on Program Objectives for FY 2012-13 6
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Administrative Permits
1-Permit/Application Processing: Process applications in a timely manner and refine
workflow to increase efficiency.
Objective Achieved. Staff continues the timely processing of permits/applications as
well as implement necessary changes in workflow to improve departmental
functions. Joint building permit review process work flow being refined with Dept.
of Public Works Building Division - sign permit application processing and
coordination with DPW Building Division for Kailua Village Design Commission
referrals being reviewed and refined.
Zoning Clerks participate weekly in the Department of Public Works "Team Plan
Review" for implementing a collaborative building permit review process. Sign
variance application processing has been implemented.
2-Tax Mapping: Maintain/generate graphical resources and tax mapping information to
respond to changes in real property; Assign addresses and maintain address databases
critical to E911 services.
Objective Being Achieved. Staff continues ongoing efforts in assigning street names,
addresses, management of databases and mapping resources, and interagency
coordination.
3-Regulatory Environment: Assess and revise County Code and
Commission/Departmental Rules for such outcomes including, but not limited to, 1)
improving comprehensive Planning efforts, 2) removing redundancies, 3) altering
submittal and timing requirements, 4) increasing coordination with reviewing entities,
and 5) updating/broadening public and private infrastructure and development standards.
Objective Achieved. Ongoing coordination and collaboration between divisions
within the Planning Department in the review of internal policies/procedures as well
as assessing broader county regulations/rules to ensure
County resources appropriately support the needs of the community. Kona
Planners have been and will be working on developing procedures to implement
long range planning efforts for Smart Growth utilizing Form Based Code projects
in the Kona CDP area,which is an option within the Kona CDP area. Process
underway in coordination with other division to update zoning code to remove
Zoning Code inconsistencies with other codes.
Final Status Report on Program Objectives for FY 2011-12 1
PLANNING
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Coordination and collaboration between divisions continues including discussions
among staff on interpretation of code to ensure more consistent determinations are
communicated by staff to the public. The division continues to review internal
policies/procedures for applicability and practicality.
Administrative Services
1-Records Management: Refine permit tracking systems to provide more efficient
workflow that would include increasing GIS capacity, LaserFiche record storage, GPS
data gathering to enhance GIS and EDEN.
Objective being achieved: GIS capacity and GPS data gathering has made
significant strides. LaserFiche storage has slowed; we're waiting for the numbering
template to be completed. This should be completed before this summer at which
time LF record storage will move forward. We are still scanning all non-permit
numbered docs into LF.
Scanning of archived documents continue. LaserFiche storage continues and
restructuring of the electronic files continues. Adjustments to Eden have
commenced to facilitate easier use in conjunction with LaserFiche storage.
GIS capacity has grown considerably with an increase of several new layers and
update of 34 existing layers to better facilitate public and government agency(s) use;
we now have a total of 84 layers. The new layers are PGV Relocation identification,
Roads in Limbo,Forest Legacy Program, Formerly Used Defense Sites,Important
Agricultural Lands, and Watershed Protection Priority. Approved building permit
site plans, subsequent to DPW approval, and RPT use, are also being scanned, and
placed into a GIS layer.
2-Personnel: Evaluation of department structure and organization to help increase
planning and regulatory functions; Provide training opportunities for all segments of the
department to develop or increase staff capacity in customer service and planning skills.
Objective achieved: Training continues in spite of budgetary constraints.
Evaluation of structure and organization of the department continues to provide
better coverage, better customer service while reducing Salaries and Wages. Five
positions have been changed or eliminated. We continue with 4 more reallocations
in the 1st quarter of 2012.
Final Status Report on Program Objectives for FY 2011-12 2
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Restructuring and reorganizing of the department in the 3rd and 4th quarters of fiscal
2011-12 through attrition and reallocations has decreased our payroll and increased
support staff. The redistribution of duties has worked to streamline our processes.
On-going training via webinars, in-house and UH classes, and seminars are offered
to our staff throughout the year
3-Funding: Track and provide fiscal expenditure reporting to be used as managerial
tools in the management of fiscal budget, Geothermal funding, and CZM funding.
Objective achieved. Several types of reporting have helped the divisional managers
to get a better handle of divisional and departmental expenses: Monthly S&W
reports, monthly permit reports, monthly land use reports and monthly long range
(CDP, SMA) reports are generated and shared with entire staff.
Long Range
1-Coastal Zone Management (CZM): Review all Special Management Area(SMA)
Applications, Public Access Inquiries, Environmental Assessments, and Environmental
Impact Statements. Maintain the Public Access Geodatabase, enforce Shoreline
Setbacks, and manage Public Access Easements; Manage the CZM Contract and produce
the CZM Semi-annual and Annual Reports; and Draft and adopt a new Planning
Department Rule for Shoreline Setbacks.
Objective achieved. This is an on-going process that will continue to improve and/or
change depending on the needs of the program and funding.
2-Regional Planning Programs: Community Development Plans (CDP): Complete the
Ka'u CDP, continue producing the Hamakua/North Hilo CDP (estimated adoption is Fall,
2012), and continue with implementation of Puna CDP; General Plan (GP)—Produce all
updates and annual reports, and start the 10-year comprehensive GP update; and
Transportation Planning, Bike and Pedestrian Planning, and HI Roadway Standards
Objective being achieved, except for General Plan 10-year update and Roadway
Standards due to budget and staff constraints.
The CDPs have been slowed due to budgetary non-funding in the present and next
fiscal years. It's imperative that serious consideration be given to restore funding
for fiscal 2013-14. Implementation of a Council approved project cannot survive
without funding. The Waimea Community Plan has also been hampered by lack of
funding.
Final Status Report on Program Objectives for FY 2011-12 3
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3-Administrative Programs: Capital Improvement Program Budget Package;
Professional Services; Fair Share; Zoning Code and Subdivision Code Amendments (as
needed); Planning Department and Board of Appeals Rule Amendments (as needed);
Hawaii Livable Communities Code (SmartCode)
Objective being achieved. Kona CDP Design Guidelines (Smart Code) and Hawaii
Livable Communities Code is under funding consideration for the next fiscal year.
4-External Planning Programs: Staff and support 1)Board of Appeals; all CDP Action
and Steering Committees; ORMP Policy and Working Group Committees; Green Team;
DOT Pedestrian Plan Technical Advisory committee (TAC); DOT Bike Plan TAC; DOT
Regional Long Range Transportation Plan TAC; DOT Sub-Statewide Transportation
Advisory Committee.
Objective achieved. (See comment Long Range#2). All Coastal Zoning objectives
have been achieved with the funding support of the federal government.
Planning
1-Planning Commissions: Amend Planning Commission Rules of Practice and
Procedures to refine processes and requirements to better address the legal, technical,
functional and financial obligations of the Planning Commissions to ensure a fair,
balanced and more cost-effective approach in the processing of applications and in the
manner its hearings are conducted.
Objective achieved. On-going process to amend and update rules by sections and
not via a comprehensive approach due to complexities of the various processes. Fees
and processing time requirements recently updated. Additional amendments to
conform with changes to State laws currently underway.
Amendments to the Special Management Area (SMA) Rules to conform to recently
adopted State legislation and procedural enhancements have been added to the list
of rules to be amended.
2-Land Use: Explore methods to provide for improved management and enforcement of
land use permits and ordinances, including improved coordination between the various
divisions within the Planning Department and affected agencies, to ensure that the
requirements of these permits and ordinances are implemented in a timely, complete and
effective manner.
Final Status Report on Program Objectives for FY 2011-12 4
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Objective being achieved. Weekly meetings with managers of the various divisions
have been implemented. Continuing dialogue with reviewing agencies to develop
reasonable policies and appropriate and effective conditions of approval.
Recent amendments have been introduced that corrects inconsistencies within the
Zoning Code or amends functional elements that are no longer applicable, such a
future roadways that are no longer desired. These amendments are being pursued
based on a laundry list of such fixes have been prepared based on input from all of
the divisions. This will ensure consistency in application. The Department is also
looking at possible code amendments that will provide a review mechanism for uses
that are now allowed without any special approvals and no public hearings, but may
have an adverse impact upon surrounding properties or public utilities.
Final Status Report on Program Objectives for FY 2011-12 5
PLANNING
COASTAL ZONE MANAGEMENT
1. Process all SMA Permit applications in the required time limit as specified by law
and the County's Rules and Regulations.
Objective achieved.
2. Process all SMA Assessments within the specified 35-day requirement.
Objective achieved.
3. Conduct site investigation of alleged violations within two weeks of receipt of
complaints.
Objective achieved.
4. Monitor all CZM-related legislative bills during the State Legislative session and
provide testimonies as needed (January to May).
Objective achieved.
5. Attend all Marine and Coastal Zone Advocacy Council (MACZAC)meetings, which
are normally held every other month as budgetary constraints will allow.
Objective achieved.
6. Attend all State Office of Planning's CZM County Directors meetings, Ocean
Resources Management Plan policy and working group meetings and subcommittee
meetings as budgetary constraints will allow.
Objective achieved.
7. As a public participation measure, provide a written report to the State Office of
Planning CZM Program of all SMA Permit applications and their status.
Objective achieved.
8. Continue to advertise Planning Commission agenda and hearing notices for all SMA
and SSV Permit applications as required by law.
Objective achieved.
Final Status Report on Program Objectives for FY 2011-12 6
PLANNING
COASTAL ZONE MANAGEMENT
9. Provide the Office of Planning with semi-annual reports within seven days after
December 31st, and June 30th of the Fiscal year.
Objective being achieved.
10. Continue to review Planning Commission and Planning Department Rules for
compliance with enacted State laws and draft amendments to the rules for adoption.
Objective being achieved.
Final Status Report on Program Objectives for FY 2011-12 7
1 6
POLICE
POLICE
ADMINISTRATIVE BUREAU
1. To accommodate at least 95% of request for Public Safety/Health Talks from the
community.
Of 53 requests for Public Safety/Health Talks, accommodated 53 requests, or
100% of request.
2. To accommodate at least 95%of request for station tours for students and
community members.
Of 13 requests for Station Tours, accommodated 13 requests for 216 students
and community members, or 100% of request.
3. Conduct drug screening of all sworn personnel and initiate pre-employment
testing of civilian personnel.
With the exception of sworn personnel on extended leaves of absences, a total
of 220 sworn personnel or 52% of sworn staffing was tested.
No approval from HGEA to initiate pre-employment drug testing of
applicants for civilian positions.
4. Conduct constant recruitment and fill at least 80%of vacancies for all sworn and
civilian positions within six months
As of December 31,2012, Sworn staffing at 95%, (417 out of 438 authorized
positions filled).
As of December 31,2012, Civilian Staffing at 93%, (132 out of 142 positions
filled).
5. Improve competence and professionalism of sworn and civilian personnel through
advanced equipment purchases and provide 5,566 hours of on-going training.
As of December 31,2012, department personnel received a total of 28,724
hours of training, meeting 639% of this goal.
6. Maintain the level of proficiency in the Word Processing Center with a turnaround
time of less than ten (10) days for processing reports.
As of December 31,2012, the turnaround time for Police Reports by the
Word Processing Center is 1.5 days.
Six Month Progress Report on Program Objectives for FY 2012-13 1
POLICE
ADMINISTRATIVE BUREAU
7. Process 85%of requisitions received from districts and bureaus within a month.
Processed 3,681 out of 4,044 requisitions received or approximately 91% of
requisitions received.
8. Fill 90%of all special duty requests for officers.
Filled 4,874 out of 5,085 requests for special duty or 96% of requests.
9. Compile a listing of all outstanding leave papers and distribute to district
commanders bi monthly.
Reconciled and collected 384 out of 384 leave applications or 100% of leave
applications.
10. Fill 90% of requests for storeroom supplies within the month.
Filled 605 out of 709 requests for storeroom supplies or 85% of request.
Six Month Progress Report on Program Objectives for FY 2012-13 2
POLICE
ADMINISTRATIVE BUREAU - Technical Services
1. Process and issue at least 95%of road closure permits within the month received.
As of December 31,2012, processed 39 out of 39 road closure permits within
the month received, or achieving 100% of goal.
2. Issue at least 95%of impound letters to vehicle owners within a week.
As of December 31,2012, issued 53 out of 53 impound letters to vehicle
owners within a week of receipt, or 100% of goal attained.
3. Issue at least 95% of traffic violation letters to vehicle owners within a week.
As of December 31, 2012, issued 120 out of 125 violation letters to vehicle
owners within a week of receipt, or 96% of goal attained.
4. Process at least 95% of firearms permits within two weeks.
Processed 2,382 out of 2,382 firearms permits within the month received or
100% of goal attained.
5. Complete at least 95% of requests for mobile radio systems per month.
Completed 46 out of 46 requests for mobile radio systems within the month
received, or 100% of goal attained.
6. Conduct at least 96 radio site inspections.
Conducted 74 radio-site inspections or 77% of goal attained.
7. Process and dispatch personnel to 100% of calls for service received.
As of December 31,2012,the Communications Dispatch Section, processed
and dispatched personnel to 102,796 calls for service.
Six Month Progress Report on Program Objectives for FY 2012-13 3
POLICE
CRIMINAL INTELLIGENCE UNIT AND OFFICE OF
PROFESSIONAL STANDARDS
Criminal Intelligence Unit
1. Complete 90% of assignments within 30 days.
Completed 414 out of 414 assignments received within 30 days, or 100% of
goal attained.
2. Complete 90% of criminal history checks of prospective employees of the
department employees, as well as other federal, state and local law enforcement
agencies within 30 days.
Completed 197 out of 197 Criminal History checks within the specified
thirty- (30-) day limitation,meeting 100% of goal.
3. Develop, maintain and disseminate intelligence information,which can be utilized
to produce no less than eleven (11) criminal investigations per month.
Provided intelligence information,which in whole or in part led to the
initiating of 217 criminal investigations, meeting 328% of goal.
4. Compile,produce, analyze and forward to Police Administrators no less than 32
intelligence reports per month.
As of December 31,2012, completed 173 control reports maintaining 90% of
this objective.
5. Provide assistance to other elements within the Police Department either through
intelligence briefings on current crime trends and/or through no less than twelve
(12) in-service training sessions per month.
Provided 72 in-service briefings and training sessions for departmental
personnel, maintaining 100% of this objective.
6. Conduct four(4) presentations to semi-annual Statewide Inter-County Criminal
Intelligence Unit (ICCIU) conferences on major criminal activity within this
jurisdiction, along with gathering criminal intelligence from other jurisdictions,
which may have a connection to our jurisdiction.
As of December 31,2012, conducted 2 presentations at semi-annual
Statewide Inter-County Criminal Intelligence Unit(ICCIU) conferences.
Six Month Progress Report on Program Objectives for FY 2012-13 4
POLICE
CRIMINAL INTELLIGENCE UNIT AND OFFICE OF
PROFESSIONAL STANDARDS
Office of Professional Standards
1. Conduct complete and thorough internal investigations seeking a monthly
clearance rate of 67%.
As of December 31,2012,of the 19 internal investigations initiated,
completed 16 Internal Investigations,meeting 84% of objective.
2. Conduct complete and thorough internal inquiries, seeking a monthly clearance
rate of 85%.
As of December 31,2012, completed 27 Internal Inquiries or 113% of the
investigations, meeting 113% of objective.
3. Conduct no less than two monthly random and unannounced inspections of the
different elements within the department to ensure compliance with rules and
regulations.
As of December 31,2012, conducted 22 monthly inspections, meeting 183%
of objective.
4. Provide no less than three monthly in-service training sessions to other elements
within the department to prevent and deter employee misconduct, as well as to
ensure procedural compliance in the investigation of employee misconduct.
Conduct a total of 18 in-service training sessions, maintaining 100% of this
objective.
5. Compile and provide a yearly report to the State Legislature on certain specific
aspects of discipline meted out by the department as required by law.
In December 2012, submitted the report to the State Legislature meeting goal
requirement.
Six Month Progress Report on Program Objectives for FY 2012-13 5
POLICE
OPERATIONS BUREAUS
1. To achieve a burglary clearance rate of 30%.
Of 595 Burglary cases initiated,90 cases were cleared, achieving an average 15.1%
Burglary clearance rate.
2. To achieve a theft/auto theft clearance rate of 30%.
Of 2,620 Theft cases initiated,646 cases were cleared, achieving an average 24.7%
Theft clearance rate.
3. To achieve a robbery clearance rate of 60%.
Of 32 Robbery cases initiated, 11 cases were cleared, achieving an average 34.3%
Robbery clearance rate.
4. To maintain a sexual assault clearance rate of 80%.
Of 97 Sexual Assault investigations initiated,57 cases were cleared, achieving an
average 58.8% clearance rate.
5. To attain at least a 65% service of court documents received.
Served 12,005 Court Documents of which 20,388 were received during this Fiscal
Year, approximately 58.9% of documents.
6. To conduct 720 hard drug investigations (heroin,cocaine and crystal methamphetamine).
Initiated 440 hard drug cases, maintaining 61.1% this goal.
7. Crime Lab to achieve an assignment clearance rate of 90%.
As of December 31,2012, the Crime Lab cleared 798 cases,to include the 806 that
were assigned during this period, a clearance rate of 99%.
8. HI-PAL to serve 60 youths in three age groups for each month and a 36%participation of
"at-risk youths" out of all youths served.
Served a combined total of 1,891 youths for the three (3) age groups; of this total,
630 of 33.3%were "at risk youths."
Six Month Progress Report on Program Objectives for FY 2012-13 6
POLICE
OPERATIONS BUREAUS
9. Community Policing Program to complete at least 24 Problem-solving Activities and 24
Crime Prevention Activities annually through the development of partnerships directed at
resolving community-police problems,resulting in the improvement of the quality of life
for all citizens.
As of December 31,2012, completed 183 Problem-solving Activities and 144 Crime
Prevention Activities.
10. Community Policing Program to complete at least 48 Abandoned Vehicle/Beautification
Projects annually through the development of partnerships with the community.
Completed 53 projects, or exceeding 110% of this objective.
11. To provide at least four D.A.R.E. Curriculum (core classes) and/or training per month
through the department's School Resource Officer Program.
As of December 31,2012, provided 25 D.A.R.E. Classes involving approximately
763 students from 7 schools and 2 training programs.
Six Month Progress Report on Program Objectives for FY 2012-13 7
POLICE
ADMINISTRATIVE BUREAU
1. To accommodate at least 95% of requests for Public Safety/Health Talks from the
community.
Of 124 requests for Public Safety/Health Talks, accommodated 124 requests or
100% of requests.
2. To accommodate at least 95% of request for station tours for students and community
members.
Of 47 requests for Station Tours, accommodated 47 requests for 730 students
and community members or 100% of request.
3. Conduct drug screening of all sworn personnel and initiate pre-employment testing of
civilian personnel.
With the exception of sworn personnel on extended leaves of absence, a total of
406 sworn personnel or 98% of sworn staffing were tested.
No approval from HGEA to initiate pre-employment drug testing of applicants
for civilian positions.
4. Conduct constant recruitment and fill at least 80% of vacancies for all sworn and
civilian positions within six months.
As of June 30,2012, sworn staffing at 92.4% (405 out of 438 authorized positions
filled).
As of June 30, 2012, Civilian staffing at 92.5% (131 out of 142 positions filled). .
5. Improve competence and professionalism of sworn and civilian personnel through
advanced equipment purchases and provide 5,566 hours of on-going training.
As of June 30,2012, department personnel received a total of 8,203.90 hours of
training, meeting 147% of this goal.
Final Status Report on Program Objectives for FY 2011-12 1
POLICE
ADMINISTRATIVE BUREAU
6. Increase the level of proficiency in the Word Processing Center with a turnaround
time of less than 12 days for processing reports.
As of June 30,2012,the turnaround time for Police Reports by the Word
Processing Center is 3.5 days.
7. Process 85% of requisitions received from districts and bureaus within a month.
Processed 7,618 out of 8093 requisitions received or approximately 94% of
requisitions received.
8. Fill 90% of all special duty requests for officers.
Filled 7,162 out of 7,532 requests for special duty or 95% of requests.
9. Collect and reconcile 85% of leave applications within the month.
Reconciled and collected 15,068 out of 16,692 leave applications or 90% of leave
applications.
10. Fill 90% of requests for storeroom supplies within the month.
Filled 1,476 out of 1,513 requests for storeroom supplies or 98% of request.
Final Status Report on Program Objectives for FY 2011-12 2
POLICE
ADMINISTRATIVE BUREAU - Technical Services
1. Process and issue at least 95% of road closure permits within the month received.
As of June 30,2012, processed 40 out of 40 road closure permits within the
month received or achieving 100% of goal.
2. Issue at least 95%of impound letters to vehicle owners within a week.
As of June 30,2012, issued 41 out of 41 impound letters to vehicle owners within
a week of receipt, or 100% of goal attained.
3. Issue at least 95% of traffic violation letters to vehicle owners within a week.
As of June 30,2012, issued 95 out of 100 violation letters to vehicle owners
within a week of receipt, or 95% of goal attained.
4. Process at least 95 % of firearms permits within the month received.
Processed 1.732 out of 1,732 firearms permits within the month received or
100% of goal attained.
5. Complete at least 95% of requests for mobile radio systems per month.
Completed 118 out of 120 requests for mobile radio systems within the month
received or 98% of goal attained.
6. Conduct at least 96 radio site inspections.
Conducted 132 radio site inspections or 122% of goal attained.
7. Process and dispatch personnel to 100% of calls for service received.
As of June 30, 2012, the Communications Dispatch Section processed and
dispatched personnel to 196,282 calls for service, or 100% of calls.
Final Status Report on Program Objectives for FY 2011-12 3
POLICE
CRIMINAL INTELLIGENCE UNIT AND OFFICE OF
PROFESSIONAL STANDARDS
Criminal Intelligence Unit
1. Complete 90%of assignments within 30 days.
Completed 201 out of 201 assignments received within 30 days or 100% of goal
attained.
2. Complete 90% of criminal history checks of prospective employees of the department
employees as well as other federal, state, and local law enforcement agencies within
30 days.
Completed 121 out of 121 Criminal History checks within the specified thirty
(30) day limitation, meeting 100% of goal.
3. Develop, maintain, and disseminate intelligence information, which can be utilized to
produce no less than eleven(11) criminal investigations per month.
Provided intelligence information,which in whole or in part led to the initiating
of 82 criminal investigations, meeting 124% of goal.
4. Compile,produce, and forward to Office of the Police Chief no less than 32
intelligence reports per month, which are subsequently forwarded to appropriate
commanders.
As of June 30,2012, completed 151 control reports, maintaining 93% of this
objective.
5. Provide assistance to other elements within the Police Department either through
intelligence briefings on current crime trends and/or through no less than twelve (12)
in-service training sessions per month.
Provided 72 in-service briefings and training sessions for departmental
personnel, maintaining 100% of this objective.
6. Conduct four(4) presentations to semi-annual Statewide Inter-County Criminal
Intelligence Unit (ICCIU) conferences on major criminal activity within this
jurisdiction, along with gathering criminal intelligence from other jurisdictions which
may have a connection to our jurisdiction.
As of June 30,2012, conducted 3 presentations at semi-annual Statewide Inter-
County Criminal Intelligence Unit (ICCIU) conferences, maintaining 75% of
this objective.
Final Status Report on Program Objectives for FY 2011-12 4
POLICE
CRIMINAL INTELLIGENCE UNIT AND OFFICE OF
PROFESSIONAL STANDARDS
Internal Affairs
1. Conduct complete and thorough internal investigations seeking a monthly clearance
rate of 67%.
As of June 30,2012, of the 61 internal investigations initiated, completed 92
Internal investigations,meeting 100% of objective.
2. Conduct complete and thorough internal inquiries, seeking a monthly clearance rate
of 85%.
As of June 30,2012, completed 83 Internal inquires or 112% of the inquiries,
meeting 131% of objective.
3. Conduct no less than two monthly random and unannounced inspections of the
different elements within the Department to ensure compliance with rules and
regulations.
As of June 30,2012, conducted 37 monthly inspections, meeting 154% of
objective.
4. Provide no less than three monthly in-service training sessions to other elements
within the department to prevent and deter employee misconduct as well as to ensure
procedural compliance in the investigation of employee misconduct.
Conducted a total of 36 in-service training sessions, maintaining 100 % of this
objective.
5. Compile and provide a yearly report to the State Legislature on certain specific
aspects of discipline meted out by the Department as required by law.
In December 2011, submitted the report to the State Legislature, meeting goal
requirement.
Final Status Report on Program Objectives for FY 2011-12 5
POLICE
OPERATIONS BUREAUS
1. To achieve a burglary clearance rate of 30%.
Of 1.103 Burglary cases initiated, 193 cases were cleared, achieving an average
17.5% Burglary clearance rate.
2. To achieve a theft clearance rate of 30%.
Of 4,277 Theft cases initiated, 1,508 cases were cleared, achieving an average
35.3% Theft clearance rate.
3. To achieve a robbery clearance rate of 60%.
Of 63 Robbery cases initiated,28 cases were cleared, achieving an average
44.4% Robbery clearance rate.
4. To maintain a sexual assault clearance rate of 80%.
Of 243 Sexual Assault investigations initiated, 182 cases were cleared, achieving
an average 74.9% clearance rate.
5. To attain at least a 65% service of Court Documents received.
Served 12,386 of the 43,673 Court Documents received, approximately 28.36%
of documents.
. 6. To conduct 760 hard drug investigations (heroin, cocaine, and crystal
methamphetamine).
Initiated 765 hard drug cases, maintaining 100.65% this goal.
7. Crime Lab to achieve an assignment clearance rate of 80%.
As of June 30,2012, the Crime Lab cleared 1,475 cases to include the 124 that
were assigned during this period,with a clearance rate of 83%.
8. HI-PAL to serve 60 youths in three age groups for each month and a 30%
participation of"at risk youths" out of all youths served.
Served a combined total of 4,422 youths for the three (3) age groups; of this
total,2,779 or 44% were "at risk youths".
Final Status Report on Program Objectives for FY 2011-12 6
•
POLICE
OPERATIONS BUREAUS
9. Community Policing Program to complete at least twenty-four Problem solving
Activities and twenty-four Crime Prevention Activities annually,through the
development of partnerships directed at resolving community-police problems
resulting in the improvement of the quality of life for all citizens.
As of June 30,2012, completed 504 Problem solving Activities and 338 Crime
Prevention Activities.
10. Community Policing Program complete at least forty-eight Abandoned
Vehicle/Beautification Projects annually,through the development of partnerships
with the community.
Completed 177 projects or exceeding 47% of this objective
11. To provide at least four D.A.R.E. Curriculum (core classes) and/or training per month
through the department's School Resource Officer Program.
As of June 30,2012, provided 124 D.A.R.E. Classes involving approximately 196
students from 6 schools and 2 training programs.
Final Status Report on Program Objectives for FY 2011-12 7
' 9
PROSECUTING ATTORNEY
PROSECUTING ATTORNEY
GENERAL PROSECUTION
Core prosecution and victim services:
1. Attend all courts in the County and prosecute all violations of State and County
laws, ordinances and regulations.
We continue to service all Circuit,District, and Family courts in Hilo,Kona,
North and South Kohala, Hamakua, and Ka'u. In addition we present cases
to the Grand Jury,service the adult and juvenile Drug Court,service the
mental health calendars, and handle all appeals.
2. Maintain a professional, dedicated and trained staff to carry out the duties of the
Prosecuting Attorney as defined under the County Charter.
Our staff participated in approximately 33 trainings to date. Whenever
possible,we obtain scholarships and stipends to defray expenses. Staff
training is important to improve skills for specialized areas of prosecution.
In fiscally challenging times we need staff to be cross trained among specialty
areas.
3. Attend to the needs of victims and witnesses as they go through the criminal
justice system to include providing case information, assistance with restitution
and crime victim compensation and referrals to appropriate agencies.
To date,we have provided assistance to 3507 persons,which included service
to 2463 victims and witnesses of crime and their significant others.
4. Implement criminal case processing improvements utilizing technology.
Generate 50% of contempt of court complaints electronically.
We have implemented electronic generation of contempt of court complaints
in approximately 90% of cases in Hilo and 90% of cases in Kona.
5. Expand implementation of the Document Management System to generate 25%
of discovery electronically.
This is on hold at the present time. We will implement electronic discovery
after the interface from the Police RMS to Laserfiche is complete.
Six Month Progress Report on Program Objectives for FY 2012-13 1
PROSECUTING ATTORNEY
GENERAL PROSECUTION
6. Provide statewide Traffic Safety Resource Prosecutor to develop effective
enforcement strategies to reduce highway offenses and traffic crashes.
Although unfunded,we have provided the TSRP for the State to coordinate
enforcement strategies to reduce highway safety violations and traffic
crashes, and keep abreast of current issues related to traffic safety, including
legislation, caselaw,and trial practice. An annual training for law
enforcement and prosecutors is being planned to provide tools to evaluate
cases, initiate appropriate charges, and pursue successful prosecutions of
traffic safety-related cases.
7. Implement Elder Abuse and Fraud project to address neglect, physical abuse,
sexual abuse and financial exploitation of our elderly community.
In collaboration with stakeholders,the Elder Abuse team researched and
designed a Senior Resource Guide, a 12 page insert in the Aug 12,2012
Sunday papers island-wide and reached 35,000 households. The members of
the Mayor's Committee on Aging has requested hundreds of additional
copies, as have social services,APS, hospitals, adult day care centers and
Office of Aging offices and Public Health Nursing have all requested copies
to distribute to care providers and receivers. Over 3000 additional copies
have been distributed,with more requests every week. In the last six months
the project has given four community outreach presentations to 100 seniors
and their caregivers. The elder abuse collaboration has been expanded. It
now includes prosecutors, police,APS,DCCA investigators and Federal
Medicaid fraud investigators.
Improving the criminal justice system:
1. Coordinate two training/educational workshops to improve the criminal justice
system.
A training was conducted that focused on Investigating and Prosecuting the
impaired Driver and Advanced Trial Advocacy—Crash Reconstruction.
Forty-six attendees participated. A training on elder abuse awareness is
being planned.
2. Meet quarterly with the Hawai`i County Police Department to discuss joint
initiatives,policies, and procedures to improve investigations and prosecutions.
We have held two Police/Prosecutor meetings to discuss issues and status of
ongoing projects. Numerous other meetings have been held with police for
briefings, conferrals on specific cases, and on other specific topics.
Six Month Progress Report on Program Objectives for FY 2012-13 2
PROSECUTING ATTORNEY
GENERAL PROSECUTION
3. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault
Nurse Examiners (SANE), Department of Health, service providers and others to
improve handling of domestic violence, child abuse and sexual assault cases.
Staff are participating in regular meetings of the Statewide Coalition Against
Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse
(BICAPSA), Children's Justice Center Advisory Committee, Child Welfare
Services Advisory Committee, Statewide Sexual Assault Legal-Medical
Committee, Family Violence Interagency Committee, Domestic Violence
Fatality Review, Child Death Review,East Hawaii Coalition for the
Prevention of Child Abuse and Neglect,Hawaii Justice Reinvestment
Initiative, and Hawaii Coalition Against Human Trafficking. Hawaii
County held its first joint Child Death and Domestic Violence Fatality
Review in November 2012 in partnership with Department of Health Hawaii
District Health Office Special Services/Maternal and Child Support Services.
4. Meet quarterly with Hawai`i criminal justice agencies to discuss appropriate
interventions and consequences for offenders.
Staff are participating in numerous statewide and island-wide committees
which include--Law Enforcement Coalition (LEC),Hawaii Prosecuting
Attorney's Association (HPAA), State Highway Safety Planning,Western
Community Policing Center State Advisory Committee,Big Island Drug
Court, Gang Task Force,Big Island Criminal Justice Task Force,Mental
Health Diversion Task Force,WSIN (Western States Intelligence Network),
HIDTA (High Intensity Drug Trafficking Area),Internet Crimes Against
Children Task Force (ICAC), HiTec—Hawaii Technology Crime Task
Force, and Visitor Aloha Society of Hawaii (VASH).
Community initiatives to promote crime prevention and intervention and other efforts:
1. Support juvenile delinquency prevention and intervention initiatives.
During this period we have continued intense planning for the
implementation of the Big Island Juvenile Intake and Assessment Center
pilot project by: a) Coordinating with the Hawai'i Teen Outreach Project, b)
Coordinating and overseeing the Juvenile Accountability Block Grant
funding for use at Hale Kipa with the juvenile offenders and their families, c)
Coordinated three island-wide training/educational workshops that support
prevention and early intervention, d) Co-Coordinated Youth Action Summit
with the Department of Education, e) Co-Coordinate Youth Career Expo
with the Department of Education.
Six Month Progress Report on Program Objectives for FY 2012-13 3
PROSECUTING ATTORNEY
GENERAL PROSECUTION
2. Support domestic and family violence prevention and intervention initiatives.
We are facilitating the Family Violence Interagency Committee in East and
West Hawaii and administering the Domestic Violence Strategic Plan
implementation grant to provide training and activities to increase awareness
and improve response for domestic and family violence victims and hold
offenders accountable for their actions. In addition,through the Victims of
Crime Act grant, the prosecutor's office provides funds to Child and Family
Service and YWCA for direct services to victims of domestic violence and
child abuse.
3. Support neighborhood watch and other community based crime prevention and
education initiatives.
We are working with Community Policing Officers, neighborhood watch
groups and other agencies to address community problems,trespass issues,
park safety,nuisance abatement, landlord issues, and traffic safety issues.
4. Coordinate two training/educational workshops to promote crime prevention and
early intervention initiatives.
A walk and vigil was coordinated to remember the victims of domestic
violence and promote non-violence. A training on elder Abuse awareness is
being planned. The staff coordinated a youth summit that was conducted
with 180 youth attending to learn positive youth development. 140 youth
service providers attended a training coordinated by the prosecutor's office
to learn how to identify developmental assets in youth. A training was
coordinated to train trainers on helping others identify developmental assets
in youth that 40 people attended. Prosecuting Attorney staff co-planned a
Career Opportunities Exposition for those seeking careers and jobs.
5. Assume support of the Committee on the Status of Women, formerly under the
Mayor's office.
The committee met four times during this period. The current projects they
are working on include: Voter Registration, Urgent Services Directory,
YWCA whY-Walk,Ladies Night Out,Ads—Teen Prevention radio spots,
and the Essay Contest.
Six Month Progress Report on Program Objectives for FY 2012-13 4
PROSECUTING ATTORNEY
COMMITTEE ON THE STATUS OF WOMEN
*Formerly With Management
1. Sponsor and coordinate an island-wide essay contest to increase awareness among
students on the accomplishments of women in Hawai`i County for Women's History
Month.
The committee is sponsoring the Real Women Creative Writing Competition
where essays are solicited from public, charter, private and immersion school
students in grades 5th through 12th. The awards luncheon will be held in March
2013 to honor awardees,their parents, and the participating teachers from
middle and high schools from throughout the island.
2. Sponsor and coordinate the Hawai`i County"Women's Hall of Fame" event to raise
awareness of women's worth and value in our community while simultaneously
building self-esteem and educating others regarding equality.
The committee decided to forego the Women's Hall of Fame event and
concentrate funding and efforts to projects that have a greater impact on
advancing the status of women.
3. Coordinate mentorship opportunities for young women.
The committee engaged in a pilot mentoring project in West Hawaii to gather
information from high school girls to develop the framework for mentorship
opportunities.
4. Participate in at least one community event during Women's Health Month.
The committee co-sponsored the Ladies Night Out event which was coordinated
by Hui Malama Ola Na Oiwi. The event was held in Hilo in September 2012 and
was attended by over 400 women.
5. Continue to promote equal pay awareness and voter registration for women.
The committee will be partnering with the State Commission on the Status of
Women for a radio spot campaign in the month of May or June to promote
equal pay awareness.
6. Continue to promote Teen Dating Violence Prevention/Education awareness.
The committee will be partnering with the State Commission on the Status of
Women for a radio spot campaign in the month of May or June to promote
equal teen dating violence awareness.
Six Month Progress Report on Program Objectives for FY 2012-13 5
PROSECUTING ATTORNEY
COMMITTEE ON THE STATUS OF WOMEN
*Formerly With Management
7. Participate in local and/or off-island meetings by sending at least one representative
to a statewide conference. The purpose of which will be to share information with the
committee members on current programs, legislation or issues that affect the status of
women.
Traditionally, a member attended the Governor's Women's Leadership
Conference. The conference was not held so funding has been reallocated to
other projects and committee expenditures.
Six Month Progress Report on Program Objectives for FY 2012-13 6
PROSECUTING ATTORNEY
GENERAL PROSECUTION
Core prosecution and victim services:
1. Attend all courts in the County and prosecute all violations of State and County
laws, ordinances and regulations.
Serviced all Circuit, District and Family Courts in Hilo,Kona and South
Kohala. Calendars from other districts include Ka'u at Kona,North Kohala
and Hamakua at South Kohala and Puna in Hilo. In addition we presented
183 cases to 3 Grand Jury dates per month, information charged 159 cases,
participated in adult and juvenile Big Island Drug Court, handled all
appeals, and issued 780 administrative subpoenas.
2. Maintain a professional, dedicated and trained staff to carry out the duties of the
Prosecuting Attorney as defined under the County Charter.
Staff participated in 77 trainings. Whenever possible,we obtained
scholarships and stipends to defray expenses. Staff training is important to
improve skills for specialized areas of prosecution. In fiscally challenging
times we need staff to be cross trained among specialty areas.
3. Attend to the needs of victims and witnesses as they go through the criminal
justice system to include providing case information, assistance with restitution
and crime victim compensation and referrals to appropriate agencies.
Opened 2,368 cases for victim assistance and sent out 5,034 notification
letters to victims.
4. Implement criminal case processing improvements utilizing technology.
Generate 50% of contempt of court complaints electronically.
Implemented electronic generation of contempt of court complaints in
approximately 95% of cases in Hilo and 55% of cases in Kona. We now have
the capacity to generate all charges electronically through our HITS case
tracking system.
5. Expand implementation of the Document Management System to generate 25%
of discovery electronically.
This is on hold. We will implement electronic discovery after the interface
from the Police RMS to Laserfiche is complete.
Final Status Report on Program Objectives for FY 2011-12 1
PROSECUTING ATTORNEY
GENERAL PROSECUTION
6. Provide statewide Traffic Safety Resource Prosecutor to develop effective
enforcement strategies to reduce highway offenses and traffic crashes.
Although unfunded,we provided the TSRP for the State to coordinate
enforcement strategies to reduce highway safety violations and traffic
crashes, and keep abreast of current issues related to traffic safety, including
legislation, case law, and trial practice. An annual training for law
enforcement and prosecutors was held in July 2012 to provide tools to
evaluate cases, initiate appropriate charges, and pursue successful
prosecutions of traffic safety-related cases.
7. Implement Elder Abuse and Fraud project to address neglect,physical abuse,
sexual abuse and financial exploitation of our elderly community.
Developed and implemented protocols and procedures for internal
identification,processing and tracking of elder abuse cases. Designed and
implemented an elder abuse reports database. Identified and contacted key
stakeholder. Held collaborative meetings with core stakeholders,Adult
Protective Services (APS) and the police. Proposed, discussed, refined and
implemented revised inter-agency reporting procedures between OPA,APS
and the police. Produced a newspaper insert titled,Seniors Safe and Secure,
which was distributed island-wide in August 2012.
Improving the criminal justice system:
1. Coordinate two training/educational workshops to improve the criminal justice
system.
Coordinated the following trainings:
- Identifying and Interviewing Juvenile Victims of Domestic Sex Trafficking,
July 12,2011
- Impaired Driving Toolbox:Essentials of Impaired Driving Prosecution and
Investigation, August 4 & 5,2011
- E-Discovery and Dangers of Social Networking, December 8,2011
- FLETC Training Symposium,Strengthening Response to Crimes of
Violence, January 2012
- Motivational Interviewing and Trauma Informed Care, May 2012
- DV 101, June 2012
Final Status Report on Program Objectives for FY 2011-12 2
PROSECUTING ATTORNEY
GENERAL PROSECUTION
2. Meet quarterly with the Hawai`i County Police Department to discuss joint
initiatives,policies, and procedures to improve investigations and prosecutions.
Held quarterly Police/Prosecutor meetings to discuss issues and status of
ongoing projects. Numerous other meetings have been held with police for
briefings,conferrals on specific cases, and on other specific topics.
3. Meet monthly with the police, courts, Children's Justice Center, Sexual Assault
Nurse Examiners (SANE), Department of Health, service providers and others to
improve handling of domestic violence, child abuse and sexual assault cases.
Staff participated in regular meetings of the Statewide Coalition Against
Domestic Violence,Big Island Coalition Against Physical and Sexual Abuse
(BICAPSA), Children's Justice Center Advisory Committee, Child Welfare
Services Advisory Committee, Statewide Sexual Assault Legal-Medical
Committee,Family Violence Interagency Committee, Domestic Violence
Fatality Review, Child Death Review,East Hawaii Coalition for the
Prevention of Child Abuse and Neglect,Hawaii Justice Reinvestment
Initiative, and Hawaii Coalition Against Human Trafficking.
4. Meet quarterly with Hawai`i criminal justice agencies to discuss appropriate
interventions and consequences for offenders.
Staff participated in numerous statewide and island-wide committees which
include--Law Enforcement Coalition (LEC),Hawaii Prosecuting Attorney's
Association (HPAA), State Highway Safety Planning,Western Community
Policing Center State Advisory Committee, Big Island Drug Court, Gang
Task Force, Big Island Criminal Justice Task Force, Mental Health
Diversion Task Force,WSIN (Western States Intelligence Network), HIDTA
(High Intensity Drug Trafficking Area), Internet Crimes Against Children
Task Force (ICAC),HiTec—Hawai`i Technology Crime Task Force, and
Visitor Aloha Society of Hawaii (VASH).
Community initiatives to promote crime prevention and intervention and other efforts:
1. Support juvenile delinquency prevention and intervention initiatives.
Provided federal funding to Hale Kipa to support an intensive monitoring
program for youth released from the Hawaii Youth Correctional Facility,
participated in Na Leo Youth Builders activities, Suicide Prevention Hawaii
Island East Hawaii Task Force, SPF-SIG County Advisory Committee,
North Hawaii Drug Free Coalition,Hawaii County Youth Council.
Final Status Report on Program Objectives for FY 2011-12 3
PROSECUTING ATTORNEY
GENERAL PROSECUTION
2. Support domestic and family violence prevention and intervention initiatives.
Facilitated the Family Violence Interagency Committee in East and West
Hawaii and administered the Domestic Violence Strategic Plan
implementation grant to provide training and activities to increase awareness
and improve response for domestic and family violence victims. In addition,
through the Victims of Crime Act grant, the prosecutor's office provided
funds to Child and Family Service and YWCA for direct services to victims
of domestic violence and child abuse.
3. Support neighborhood watch and other community based crime prevention and
education initiatives.
Worked with Community Policing Officers, neighborhood watch groups and
other agencies to address community problems, trespass issues, park safety,
nuisance abatement, landlord issues, and traffic safety issues.
4. Coordinate two training/educational workshops to promote crime prevention and
early intervention initiatives.
Coordinated the following trainings/workshops:
- Healthy Teen Relationships,August 4,2011
- Youth Summit, September 8,2011
- Domestic Violence Awareness and the Faith-Based Community, September
13,2011
- Update Your Knowledge, Skills and Curricula:Sexual Violence Prevention,
September 27,2011
- Child Sexual Abuse Prevention Curricula (Grades K-2, 3-5), September 28,
2011
- DV and the Military, October 17,2011
- Career Expo,January 2012
- Dr.Jill Murray,Love Shouldn't Hurt, April 2012
- Disproportionate Minority Contact presentation,May 2012
5. Provide monthly public education updates.
The community oriented prosecutor and the elder abuse legal assistant
provided education updates to members of the public through at least twenty
organization and community presentations.
Final Status Report on Program Objectives for FY 2011-12 4
PUBUC WORKS
PUBLIC WORKS
ADMINISTRATION
1. Ensure core functions are accomplished within budget 90% of the time as measured
by monthly financial reports.
Status quo budgets forced us to reduce our core functions. The reduced core
functions were accomplished within budget 100% of the time.
2. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel
through training programs for personal and operational safety.
We are at the same count as last year's 6 month status report. Total industrial
accidents reported to date is 9.
3. Encourage at least one third of the total departmental employees to participate in
safety related training per year.
150 employees have received safety related training in the first 6 months of this
fiscal year,which is 44% of our average count of employees from July-December
2012.
4. Improve customer service to the public by training all employees in customer service
skills. Schedule mandatory customer service training for all employees to include at
least one module per year.
37 employees were trained in customer service training. Customer service
training for UPW employees is not offered.
5. Through Public Outreach earn 398 points offering property owners outside Zone "X",
a 10 percent National flood insurance discount.
We have earned all or most of these points in the Community Rating System to
qualify for a 10 percent discount for flood insurance for property owners outside
Zone X.
6. Comply with the National Bridge Inspection (NBI) and other Federal, State, and
County of Hawai`i regulations on bridge reports, by conducting 126 of the bridge
inspections every two years as they are due.
Conducted and completed inspection of 17 County bridges that required
mandatory bridge inspections between July 1 and December 31.
Six Month Progress Report on Program Objectives for FY 2012-13 1
PUBLIC WORKS
ADMINISTRATION
7. Performing bridge repair and maintenance projects on at least 2 bridges that have
been identified as requiring timely action due to deterioration, deficiencies, and
defects. Carry out bridge replacements and/or rehabilitations, as well as scour
analysis countermeasure implementation as needed. This includes implementing the
planning, design, construction management, and permitting processes of an average
of 3 to 5 per year, depending on the severity and complexity of the repair work that
needs to be done.
North Peck Road Bridge project was just complete in December 2012. Reed's
Island Bridge,Pauahi Street Bridge, and Ma`ili Stream Bridge are in progress.
Six Month Progress Report on Program Objectives for FY 2012-13 2
PUBLIC WORKS
BUILDING
1. Process building permits on a regular basis and complete the plan review of 90% of
residential permits within 10 working days.
The building division is currently short of reaching the 90% goal of completing
residential plan review within 10 working days as a result of primarily staff
vacancies and unavailability due to vacation/sick leave, a sustained increase in
permit submissions during 2nd half of 2012 and submissions of improperly
prepared plans. Staff vacancies and unavailability have strained the division's
resources needed to process permits and review plans. Added to this strain is a
significant increase in the number of permit and plan submissions. Improperly
prepared plan submissions are especially burdensome as they literally require
duplication of staff effort for each resubmission. In addition, the building
division is working to update instructional guidelines and checklists for
preparing plans and intends to conduct training workshops with anticipation of
reducing the number of improperly prepared plan submissions.
2. Complete 90%of requested inspections within 4 working days.
Inspections are typically performed within 48 hour or less after the request is
made. When inspections cannot be made within 48 hours, inspectors are
contacting owner builders/contractors with information when they will be
performing their inspections. Inspections performed outside of 4 days have
become more frequent in Building and Electrical Sections and are attributed to
an increase in inspection requests,junior staff in training, staff vacancies and
unavailability due to vacation/sick leave. Complaint investigation and resolution
are particularly impacted for same attributes.
3. Schedule and complete 90% of routine (non-critical) maintenance and repair requests
within 30 calendar days of receipt of request.
Maintenance personnel is meeting or exceeding the 90% goal. In most instances,
maintenance and repair request are complete within a week or less provided
needed equipment/materials/supplies are readily available.
Six Month Progress Report on Program Objectives for FY 2012-13 3
PUBLIC WORKS
BUILDING
4. Improve the processing of building, electrical, plumbing and sign permits, and the
public's access to information.
On September 28,2012,the building division launched the phase-in of its new
permit software (Magnet) that has evidence permit processing and public access
to information are being improved. Features such as on-line application,web
portal permit status review, on-line payment, contractor accounts, historic data
migration, real property data links,permit placard issuance by email and a host
of other features have been or are still to be implemented. The need for
applicants to physically submit permit applications that do not require plans has
been eliminated by the online application feature. Issuing permit placard via
email is being worked on and will eliminate applicants need to physically pick
their permit placards. Routing of applications to various agencies which were
until recently performed by the applicant has also been eliminated by the
assembly of a team plan review process that has in addition proved to reduce the
plan review time. Possible upcoming feature is electronic plan review will
eliminate the need for applicants to physically submit and pick-up their plans as
well as further reduce the plan review time. The electronic plan review feature
is dependent on the Department of Commerce and Consumer Affairs address of
"electronic signature" recognition. Staff and public acceptance to the new
software and process has been mixed but the majority has been positive and
supportive. As the software phase-in and address of areas that can be improved
are completed, there is no uncertainty that the processing of permits and the
public's access to information will be further and noticeably improved.
Six Month Progress Report on Program Objectives for FY 2012-13 4
PUBLIC WORKS
ENGINEERING
1. Participate in the State/FHWA Statewide Transportation Improvement Program
(STIP).
Construction complete for the $33.8M Ane Keohokalole Highway Project and
the $4M Mamalahoa Highway Repair Project. Construction on-going for the
$1M Kawilani/Iwalani Intersection Utility Relocation Project and the $9.8M
Kaiminani Drive Reconstruction Phase I Project. The $12M Kamehameha Ave
Reconstruction Project is scheduled begin construction in May 2013. Working
on the design for the Kawailani/Iwalani Intersection Improvement Project and
the Kaiminani Drive Reconstruction Phase II Project. Working on planning
phase for the Ali'i Drive Culvert Replacement, Kuakini Highway Phase 2,Ali'i
Drive at Oneo Bay Project and Mamalahoa Highway/Mana Road Intersection
Improvements Project.
2. Complete County CIP drainage and Roadway projects in a timely manner.
Some projects have fallen behind schedule due to manpower shortages resulting
from vacancies and furloughs. Currently do not have an adequate engineering,
drafting and inspection staff causing project delays and a shift toward
consultant design contracts.
3. Prepare parcel maps in three months and process subdivision applications in three
months.
Achieved goal. Preparation of 26 Parcel maps for Manono Street Widening
finalized, awaiting go-ahead to process subdivision applications with Planning
Department. Prepared and processed subdivision of Kalopa Drainage Ditch
right-of-way, and received approval from Planning. Prepared drainage
easement map for M.P. 4.4 earthquake damage repairs, in process of recording
easement.
4. Provide in-house construction management for all projects.
Despite vacancies and furloughs, all construction projects are being managed by
in-house staff.
5. Respond to or process 80% of all time-sensitive documents, such as subdivision,
change of zone, and variance applications, by stipulated deadlines.
Achieved goal at 85%.
Six Month Progress Report on Program Objectives for FY 2012-13 5
PUBLIC WORKS
ENGINEERING..a.��
6. Respond to or process 60% of all materials that do not have a stipulated deadline,
such as construction and grading plans, complaints, and environmental matters within
two weeks.
Achieved goal at 65%.
7. Provide same day service for 75% of all permits issued by the Division, including
building permits.
Achieved goal at 75%.
Six Month Progress Report on Program Objectives for FY 2012-13 6
PUBLIC WORKS
AUTOMOTIVE
1. Support the various County departments/agencies island-wide with repair,
maintenance and welding services, and by performing at least 90% of these services
by staff(versus contract).
Received by staff 2,017 work orders, of which 1,811 were completed, or 89.8%.
Contracted out 206 work orders or 10.2%.
2. Reduce the average monthly repair backlog for the Construction section from
previous fiscal year.
The backlog for repairs increased by 10 during the period of July 2012 to
December 2012 due to two vacant positions and one out on extended sick-leave.
We anticipate filling our positions soon and will be meeting our goals by June.
3. Reduce the average monthly repair backlog for the Automotive section from previous
fiscal year.
The backlog for repairs increased by 4 during the period July 2012 to December
2012 due to shortage of personnel. We anticipate meeting our goals by June.
Six Month Progress Report on Program Objectives for FY 2012-13 7
PUBLIC WORKS
FLOOD CONTROL
1. Continue to conduct semi-annual inspections of flood control system.
This goal is currently being met. For July to December 2012,the U.S. Army
Corps of Engineers inspected various flood control systems, including those in
the district of South Hilo.
2. Continue to maintain flood control systems.
a. Prevent deterioration of structures by repairing within six months.
b. Clear debris such as mud, rocks,branches, etc. from channel within three months.
c. Control weed and brush growth by using herbicides and mowing quarterly.
This goal is currently being met. For July to December 2012,we continued the
maintenance and repair work of various flood control systems, including those
in the districts of South Hilo,North Hilo/Hamakua,North/South Kohala,
North/South Kona and Ka`u. Work also included maintenance work at the
Pu'ukapu Watershed in Waimea.
Six Month Progress Report on Program Objectives for FY 2012-13 8
PUBLIC WORKS
ADMINISTRATION
1. Ensure core functions are accomplished within budget 90% of the time as measured
by monthly financial reports.
For FY 11-12, budget cuts once again forced us to reduce our core functions.
The reduced core functions were accomplished within budget 100% of the time.
2. Reduce by 10% claims due to industrial accidents. To achieve this, educate personnel
through training programs for personal and operational safety.
Although the first half of the year we reported 8 accidents, at the year-end we
did not meet our goal. Total industrial accidents reported is 24.
3. Encourage at least one third of the total departmental employees to participate in
safety related training per year.
263 employees have received safety related training in FY 11-12 which is 78% of
our average count of employees.
4. Reduce the cost of responses for inoperative working streetlights and convert the
traffic website to manage content in-house.
Service requests generated from the website for faded traffic markings and
damaged street signs were up 127% reducing the cost for manpower of manual
processing. We combined usage for service request online forms.
5. Maintain annual requirements to ensure public outreach meets community rating
system (CRS) criteria.
Hawaii County was recertified into the 2011 Community Rating System, (CRS)
and we will receive a 10% discount. Goal achieved.
6. Improve customer service to the public by training all employees in customer service
skills. Schedule mandatory customer service training for all employees to include at
least one module per year.
Training was not being conducted (HR trainer position was vacant). However,
the Trainer position was filled in May 2012 at HR; we will be sending employee's
to training as offered in FY 12-13.
* Customer Service for UPW not offered.
Final Status Report on Program Objectives for FY 2011-12 1
PUBLIC WORKS
ADMINISTRATION
7. Educate and improve employee's supervisory skills by providing supervisory training
to at least 25% of all departmental supervisors by the end of the fiscal year.
Training was not being conducted (HR trainer position was vacant). However,
the Trainer position was filled in May 2012 at HR; we will be sending employee's
to training as offered in FY 12-13.
8. Optimize internet search engines to expedite services or repairs online by twenty-
eight percent (28%) for streetlights out, faded road markings, damaged street signs,
parking and, speed limits.
Service requests generated from the website for faded traffic markings and
damaged street signs were up 127%.
9. Reach out to 35,000 students and family members with a consistent traffic safety
message.
We achieved our goal reaching 39,500 pre-school and elementary students who
received traffic educational material on rules of the road, and "P" is for Police
Officer, a booklet with lesson plans on traffic safety, created by the Hawaii
Community College's Early Childhood Department in partnership with Baby
STEPS to Stronger Big Island Families.
10. Communicate accurate and timely information using a variety of electronic and print
resources on regulatory changes that will influence doing business and projects to
improve infrastructure on the Island of Hawai`i.
Using Twitter,we instantly broadcast road projects, public meetings, and
regulatory changes,to hundreds of people. Twitter broadens our messaging
ability. It is unknown how many people we reach. In addition to Twitter,we
electronically publish and print educational material for all divisions on
programs.
11. Maintain a minimum of 519 points in the Federal Emergency Management Agency
(FEMA)Public Outreach program should DPW choose to be part of the Community
Rating System to reduce the cost of flood insurance in the flood zones.
Hawaii County was recertified into the 2011 National Flood Insurance Program
(NFIP) Community Rating System, (CRS) earning points to offer property
owners outside Zone "X", a 10 percent discount on flood insurance.
Final Status Report on Program Objectives for FY 2011-12 2
PUBLIC WORKS
ADMINISTRATION
12. Comply with the National Bridge Inspection(NBI) and other Federal, State, and
County of Hawai`i regulations on bridge reports, by conducting 126 of the bridge
inspections every two years as they are due.
A total of 112 bridges were inspected during the entire FY 11-12.
13. Performing bridge repair and maintenance projects on at least 2 bridges that have
been identified as requiring timely action due to deterioration, deficiencies, and
defects. Carry out bridge replacements and/or rehabilitations, as well as scour
analysis countermeasure implementation as needed. This includes implementing the
planning, design, construction management, and permitting processes of an average
of 3 to 5 per year, depending on the severity and complexity of the repair work that
needs to be done.
Waikaumalo, Manienie, Ka'apahu/Waikaalulu,Kaiwiki Homestead Road,
North Peck Road,Maili,Kawainui, and Pu'uokalepa Bridges are complete for
bridge repair and maintenance.
Lindsey Road Bridge and Waikaumalo Stream Bridge rehabilitation projects
are complete. Reed's Island Bridge and North Peck Road Bridge are in progress.
Engineering design/bid document preparations are underway for Maili Stream
Bridge and Kaahakini Stream Bridge.
Final Status Report on Program Objectives for FY 2011-12 3
PUBLIC WORKS
BUILDING
1. Process building permits on a regular basis and complete the plan review of 90% of
residential permits within 10 working days.
The building division is currently short of reaching the 90% goal of completing
residential plan review within 10 working days as a result of primarily staff
vacancies, a 103% increase in permit submissions during 2nd quarter 2012 and
submissions of improperly prepared plans. Staff vacancies have strained the
division's resources needed to process permits and review plans. Added to this
strain is a significant increase in the number of permit and plan submissions.
Improperly prepared plan submissions are especially burdensome as they
literally require duplication of staff effort for each resubmission. In address,the
building division will be updating instructional guidelines and checklists for
preparing plans and intends to conduct training workshops with anticipation of
reducing the number of improperly prepared plan submissions.
2. Complete 90% of requested inspections within 4 working days.
Inspections are typically performed within 48 hour or less after the request is
made. When inspections cannot be made within 48 hours, inspectors are
contacting owner builders/contractors with information when they will be
performing their inspections. Inspections performed outside of 4 days are rare
and are normally associated with staff vacancies or unavailability due to
extended sick/family leave.
3. Schedule and complete 90% of routine (non-critical)maintenance and repair requests
within 30 calendar days of receipt of request.
Maintenance personnel is meeting or exceeding the 90% goal. In most instances,
maintenance and repair request are complete within a week or less provided
needed equipment/materials/supplies are readily available.
Final Status Report on Program Objectives for FY 2011-12 4
PUBLIC WORKS
BUILDING
4. Improve the processing of building, electrical, plumbing and sign permits, and the
public's access to information.
On September 28,2012, the building division launched the phase-in of its new
permit software (Magnet) that has evidence permit processing and public access
to information are being improved. Features such as on-line application,web
portal live view of permit status, on-line payment, contractor accounts, real
property data links, permit placard issuance by email and a host of other
features have been or are still to be implemented. The need for applicants to
physically submit permit applications that do not require plans has been
eliminated by the online application feature. Issuing permit placard via email is
being worked on and will eliminate applicants need to physically pick their
permit placards. Routing of applications to various agencies which were until
recently performed by the applicant has also been eliminated by the assembly of
a team plan review process that has in addition prove to reduce the plan review
time. Possible upcoming feature is electronic plan review will eliminate the need
for applicants to physically submit and pick-up their plans as well as further
reduce the plan review time. The electronic plan review feature is dependent on
the Department of Commerce and Consumer Affairs address of"electronic
signature" recognition. Staff and public acceptance to the new software and
process has been mixed but the majority has been positive and supportive. As
the software phase-in and address of areas that can be improved are completed,
there is no uncertainty that the processing of permits and the public's access to
information will be further and noticeably improved.
Final Status Report on Program Objectives for FY 2011-12 5
PUBLIC WORKS
ENGINEERING
1. Participate in the State/FHWA Statewide Transportation Improvement Program
(STIP).
Construction ongoing for the$33.8M Ane Keohokalole Highway Project,the$1.1M
Kawailani/Iwalani Intersection Utility Relocation Project and the$5.1M
Mamalahoa Highway Repair Project. Construction completed for the $841,000
Waimea ADA Project. The Kaiminani Drive Reconstruction Phase 1 Project is
scheduled to start on October 2012. Working on the design for the Kamehameha
Ave Reconstruction Project,the Kawailani/Iwalani Intersection Phase II Project
and the Kaiminani Drive Reconstruction Phase II Project. Working on planning
phase for the Ali`i Drive Culvert Replacement Project, Kuakini Highway Phase II
Project, Mamalahoa Highway Improvements at Mana Road Project and Ali`i Drive
at Oneo Bay Project.
2. Complete County CIP drainage and Roadway projects in a timely manner.
Some projects have fallen behind schedule due to manpower shortages resulting
from vacancies and furloughs. Currently do not have an adequate engineering,
drafting and surveying staff causing project delays and a shift toward consultant
design contracts.
3. Prepare parcel maps in three months and process subdivision applications in three
months.
Achieved goal. Parcel maps completed for La'aloa Avenue Extension, Puaianko
Street Extension and Ahualoa Road Encroachment, subdivision approvals received
from Planning. Preparation of Parcel Maps for Manono Street Improvements being
finalized.
4. Provide in-house construction management for all projects.
Despite vacancies and furloughs, all construction projects are being managed by in-
house staff.
5. Respond to or process 80% of all time-sensitive documents, such as subdivision, change
of zone, and variance applications, by stipulated deadlines.
Achieved goal
6. Respond to or process 60% of all materials that do not have a stipulated deadline, such as
construction and grading plans, complaints, and environmental matters within two weeks.
Achieved goal
Final Status Report on Program Objectives for FY 2011-12 6
PUBLIC WORKS
ENGINEERING
7. Provide same day service for 75% of all permits issued by the Division, including
building permits.
Achieved goal
Final Status Report on Program Objectives for FY 2011-12 7
PUBLIC WORKS
AUTOMOTIVE
1. Support the various County departments/agencies islandwide, vehicle/equipment
repairs, maintenance and welding services, and by performing at least 90% of these
services by staff(versus contract).
Received by staff 3,608 work orders, of which 3,425 were completed, or 95%.
Contracted out 183 work orders or 5%.
2. Reduce the average monthly repair backlog for the Construction section from the
previous fiscal year.
The backlog for repairs as compared to FY 2010-2011 decreased by 12 during
the period of July 2011 to June 2012,which the average monthly backlog was 34.
3. Reduce the average monthly repair backlog for the Automotive section from previous
fiscal year.
The backlog for repairs as compared to FY 2010-2011 increased by 7 during the
period July 2011 to June 2012 which the average monthly backlog was 12. This
increase was due to one (1) Auto Mech I position being vacant.
Final Status Report on Program Objectives for FY 2011-12 8
PUBLIC WORKS
FLOOD CONTROL
1. Continue to conduct semi-annual inspections of flood control system.
This goal was met. From July 2011 to June 2012, the U.S. Army Corps of
Engineers inspected various flood control systems, including those in the
districts of South Hilo,North/South Kona and Ka`u.
2. Continue to maintain flood control systems.
a. Prevent deterioration of structures by repairing within six months.
b. Clear debris such as mud, rocks, branches, etc. from channel within three months.
c. Control weed and brush growth by using herbicides and mowing quarterly.
This goal was met. From July 2011 to June 2013,we continued the maintenance
and repair work of 11 miles various flood control systems, including those in the
districts of South Hilo,North Hilo/Hamakua,North/South Kohala,North/South
Kona and Ka`u. Work also included maintenance work at the Pu'ukapu
Watershed in Waimea.
Final Status Report on Program Objectives for FY 2011-12 9
21
RUEARCH dt
DEVELOPMENT
RESEARCH & DEVELOPMENT
AGRICULTURE
1. Convene a County/landowner caucus to implement a plan for the Hawai'i County
Important Agriculture Lands by December 2012.
50% of this objective has been met.
Informed by Planning Director that Parker Ranch already designated large
acreage to Important Agriculture Lands (IAL) and Bishop Estate is currently
working on a plan to designate areas,within their authority,to IAL.
2. Collaborate with the Civil Defense Agency to integrate agriculture into the County's
food security and disaster preparedness plans by June 2013.
50% of this objective has been met.
Included Agriculture Specialist on a Civil Defense working group to advocate
for a food security plan in the event of a disaster; meetings not yet convened.
3. Develop and provide opportunities to expand the market for Hawaii Island products.
a) Fund three (3)projects promoting agricultural products and leverage County
funds at a target ratio of 1:3 by January 2013.
100% of this objective has been met.
Provided funds for the following projects that promote agricultural products
and leverage County funds:
• Kona Kohala Chefs Association—2013 Recipe & Fruit Calendar:
created and distributed seasonal tropical fruits calendar to chefs and
buyers to promote local fruits and demonstrate recipes.
• Hilo Orchid Society—60th Annual Orchid Show & Sale: to showcase
amateur& other commercial growers orchid products to a large audience.
• Hawaii Export Nursery Association (HENA)—2012 New Varietal
Development & Industry Promotion Program: to attract new buyers
and increase sales of products (including 5 new dracaena plants) at the 17th
Annual Hawai'i MIDPAC Horticultural Conference.
b) Support attendance to two (2)trade shows/trade missions by June 2013.
50% of this objective has been met.
Funded the Hawaii Tropical Flower Council (HTFC) for the 4th Annual HTFC
Conference. Funds will also support attendance at 13 floral shows and Hawaiian
cultural events to promote"Hawai'i Brand" and the quality of Hawaii flower
and plants. Conference held in October,2012 and 4 of 13 flower shows attended
by December 31,2012.
Six Month Progress Report on Program Objectives for FY 2012-13 1
RESEARCH & DEVELOPMENT
AGRICULTURE
c) Increase distribution of fresh produce of the Senior Nutrition Program from 15 to 52
weeks by June 2013.
0% of this objective has been met.
Multi-agency responsibilities need further discussion to determine program
expansion, determine funding source and capacity of long-term produce
deliveries.
4. Advocate for and facilitate private-public partnerships for extension programs,
agricultural research and infrastructure.
a) Fund five (5) agricultural research and five (5) agriculture extension programs
and leverage County funds at a target ratio of 1:3 by January 2013.
90% of this objective has been met.
Provided funding for the following agricultural research projects:
• Hawaii Agriculture Research Center—Breeding Resistance from
Wild Species to Papaya for Non-GMO Resistance to Papaya Ringspot
Virus: for the micro-propagated of seedlings that are Papaya Ringspot
Virus (PRV) resistant and of suitable market quality for further screening
for resistance to the PRV strain.
• Hawaii Agriculture Research Center—Import Replacement and
Propagation of Ornamental Eucalyptus: for the research and
identification of the best areas to grow three (3)types of ornamental
eucalyptus.
• University of Hawaii at Hilo—Broodstock Self-sufficiency as a
Foundation for the New Hawaii Oyster Industry: for selection and
propagation of oysters that perform best in Hawai'i waters.
• University of Hawaii at Hilo—Substitution of hydroponic solutions
with vermicompost teas to increase yields of lettuce and tomatoes: for
research on substituting in organic nutrient solutions with locally produced
vermicompost"teas" in hydroponic systems.
Provided funding for the following agricultural extension programs:
• Hawaii Forest Industry Association—"Growing Koa in Hawai'i—
Soup to Nuts" Workshop: this 2-day workshop of koa growing on
Hawai'i Island for economic, environmental and cultural purposes.
Six Month Progress Report on Program Objectives for FY 2012-13 2
RESEARCH & DEVELOPMENT
AGRICULTURE
• University of Hawai'i—Consistent year-Round Avocado Production
by Exploiting Diverse Microclimates for Local Market Consumption
and Community Food Security: to help revive the avocado industry on
Hawai'i Island.
• Big Island Association of Nurserymen (BIAN)—2012-13 Nursery
Productions Educational Promotion Program: to create opportunity
and interaction between nursery and floriculture industries, communities
and for local market to share best practices.
• Hilo-Hamakua Community Development Corporation—Practical
Agriculture for Hamakua (PAH): 18-week hands-on educational
workshop on beneficial soil microorganisms and soil health.
• Hawaii Tropical Fruit Growers—22"d Annual Hawai'i International
Tropical Fruit Growers Conference: world leading tropical fruit
growers present at this conference and collaborate with local industry.
b) Collaborate with the University's students and faculty produce "How To"
manuals for prioritized crops and post manuals on Hawaii County agriculture
website by June 2013.
0% of this objective has been met.
No activity within this time period.
c) Establish a pilot project with private-public partnership to develop and test mobile
slaughterhouse systems including waste management by June 2013.
20% of this objective has been met.
Arranged for educational display of this mobile unit at the Taste of the
Range in September. Initiated funding discussions with Farm Services
Agency and USDA, permitting discussions with Dept. of Ag and Dept of
Health and awareness and supply discussion with the various pork, poultry
sheep and goat, etc. groups.
Six Month Progress Report on Program Objectives for FY 2012-13 3
RESEARCH & DEVELOPMENT
AGRICULTURE
5. Provide technical advice and/or support for three (3) grant applications to the
university, commodity groups and private agricultural businesses by June 2013.
66% of this objective has been met.
Provided technical advice and support to: 1) the Hawaii Floriculture and
Nursery Association and HTFC to participate in the Philadelphia International
Flower Show with funds from the Dept of Agriculture 2) The Kohala Center to
develop a system to support farmers from classroom to a hands-on farm.
Six Month Progress Report on Program Objectives for FY 2012-13 4
RESEARCH & DEVELOPMENT
TOURISM
1. To increase the economic contribution of the visitor industry to Hawai'i Island and its
communities and to help ensure that communities retain their sense of place and
recognize their multi-cultural diversity, by June 2013:
a) Partner with the Hawaii Island Visitors Bureau to implement an annual tourism
marketing plan aimed at target consumer and business markets including:
advertising,public relations, airlift support, Kama'aina campaigns, international
outreach, and the conventions,meetings and incentives market.
50% of this objective has been met.
Forecast for 2012 shows second strongest year on record for Hawai'i
Island in terms of arrivals, length of stay and visitor spending.
b) Support island-wide economic development activities while offering visitors
and residents a variety of experiences to enjoy through support of thirty (30)
festivals and events and activities through the annual HTA CPEP and COH
Request for Proposals.
50% of this objective has been met.
Supported community organizations with twenty-two CPEP projects in
CY 2012.
2. To increase communication, interaction, and understanding between stakeholder
groups, especially between residents and the visitor industry by June 2013:
a) Promote the Hawai'i Island Tourism Strategic Plan(TSP) at a minimum of
four public meetings.
100% of this objective has been met.
Promoted TSP at four(4) public meetings.
b) Serve on advisory councils including: Kona-Kohala Chamber of Commerce's
Tourism Task Force, Marketing Advisory Committee for Big Island Visitors'
Bureau, and Airport Improvements Task Force for the Kohala Coast Resort
Association.
100% of this objective has been met.
Participated in all listed councils and attended meetings.
Six Month Progress Report on Program Objectives for FY 2012-13 5
RESEARCH & DEVELOPMENT
TOURISM
3. To maintain and improve visitor experience on Hawai'i Island by June 2013:
a) Support the development of consistent, appropriate signage to provide easy
directions and identify communities and historical sites in four areas through
service on the State Scenic Byways Advisory Committee.
50% of this objective has been met.
Completed the Kailua Village Business Improvement District's Corridor
Management Plan for the Royal Footsteps Along the Kona Coast Scenic
Byway. Finalizing a mobile app to direct people to historic sites along the
byway. Work continues on Corridor Management Plans for Pulama Ia
Kona-Mamalahoa/Kona Scenic Byway and the Na'alehu Mainstreet
Program—Ka'u Scenic Byway towards completion.
b) Support efforts to increase safety for visitors in partnership with Parks and
Recreation, Civil Defense, Visitor Aloha Society of Hawai'i (VASH), HPD,
HFD and the Big Island Visitors Security Association (BIVSA).
100% of this objective has been met.
Coordinated a meeting with all of the safety and security and visitor
industry partnering organizations in July 2012. Tourism Specialist is
serving as the president of VASH for the next two (2) calendar years
(2013 and 2014). Quarterly safety and security meetings continue.
4. To reinforce authentic Hawaiian culture ensuring the foundation of our unique sense
of place and appropriate recognition of our host culture by June 2013:
a) Share Hawaii Tourism Authority's (HTA) Style Guide and work with all
sponsored programs, festivals and events to ensure Hawaiian place names are
correctly spelled and diacritical marks are used appropriately.
100% of this objective has been met.
Distributed HTA's rebranded style guide titled: Ma'ema'e—A Hawaiian
Cultural Toolkit to all contractors.
Six Month Progress Report on Program Objectives for FY 2012-13 6
RESEARCH & DEVELOPMENT
TOURISM
b) Advocate for appropriate interpretive signage and educational information
along scenic byway corridors through participation as an advisory committee
member of the State Scenic Byway Commission.
100% of this objective has been met.
Supported and advocated for appropriate and educational signage along
scenic byways on Hawai'i Island where three of four scenic byways in the
State are located. Tourism Specialist continues to serve on the State
Scenic Byway Commission.
c) Support three (3) Hawaiian cultural events in the development stage to
become self-supporting and work with their hosting nonprofit organizations to
build their organizational capacity.
100% of this objective has been met.
Supported Moku 0 Keawe Foundation,Na Hoa Aloha o ka Pu'uhonua o
Honaunau in support of 93 cultural events at Pu'uhonua o Honaunau;
and Kai `Opua Canoe Club in support of the Queen Lili'uokalani Long
Distance Canoe Races. All of these projects have reached levels of
organizational sustainability.
Six Month Progress Report on Program Objectives for FY 2012-13 7
RESEARCH & DEVELOPMENT
BUSINESS DEVELOPMENT
1. Coordinate,promote, and administer the joint State/County Enterprise Zone program
and increase business participation by ten(10%) by June 2013.
25% of this objective has been met.
Provided information, processed End of Year Reports, and County support to
the 68 Hawaii Island businesses participating in the Enterprise Zone Program.
Granted three-year extension to one (1) manufacturing and/or agricultural
business that graduated from the EZ program after seven (7)years of
participation, and granted Force Majeure designations to six (6) agricultural
businesses that experienced a natural disaster or pest outbreak.
2. Provide funding and/or technical assistance to four(4) organizations for economic
development projects such as, the Cultural and Hawaiian Heritage Corridor Programs,
with funding to be matched 1:1 from other sources by June 2013.
75% of this objective has been met.
Provided funding and/or technical assistance to 1) Hawaii Food Manufacturers
Association for the Business Workshop for Small Manufacturers-Product
Promotion Opportunities 2) Kona-Kohala Chamber of Commerce—Economic
Summit 2013 Charting Our Future and 3) Mainstreet Pahoa Association for the
Pahoa Business Brochure.
3. Partner with or provide funding for two (2) organizations on workforce development
opportunities (i.e.job shadowing program)by June 2013.
100% of this objective has been met.
Partnered with Small Business Development Center(SBDC) to conduct five(5)
How to Start a Business in Hawai'i workshops in rural districts, and provided
planning support and technical assistance to the Workforce Investment Board
(WIB) Outreach committee for workforce development programs.
4. Provide funding and/or technical assistance to three (3) research, education and
STEM (Science, Technology, Engineering, and Mathematics)projects by June 2013.
100% of this objective has been met.
Provided funding and/or technical assistance to the following organizations:
1) Hawaii Island Economic Development Board—Astronomy Workforce
Initiative, 2) Hawaii Island Economic Development Board—Student Spaceflight
Experiments Program (SSEP), 3)Big Island Resource Conservation &
Development Council—FAB Lab and 4) University of Hawaii at Hilo—
Astronomy Shadowing Program for Schools projects.
Six Month Progress Report on Program Objectives for FY 2012-13 8
RESEARCH & DEVELOPMENT
ENERGY
1. Initiate an electric vehicle program for County of Hawai'i by June 2013.
50% of this objective has been met.
Monitored and evaluated a pilot electric vehicle program to test feasibility and
effectiveness. (Took delivery of five (5) Plug-in Hybrid Electric Vehicles in April
2012.) It is a priority to test the overall efficiency and analyze the cost of owning
or leasing more of these type vehicles in the future. A National Renewable
Energy Laboratory report and a 6-month pilot report are available for review
on this program.
2. Issue award and complete Lalamilo Wind Farm project, working in conjunction with
the Department of Water Supply, by June 2013.
50% of this objective has been met.
Advertised for a Request for Proposals (RFP) and pro-forma Power Purchase
Agreement(PPA)working with the Department of Water Supply in August
2012. Evaluated seven (7) bidders; selected three (3) to proceed with proposals.
Meeting held on November 13th to familiarize bidders with the project, site and
technical information from the utility company; proposals due January 31,2013.
3. Initiate and partner with NELHA for Renewable Research Development and Deploy
projects by June 2013.
50% of this objective has been met.
Assisted NELHA on two (2) projects involving Ocean Energy Thermal
Conversion (OTEC) and National Renewable Energy Laboratory grant for
NELHA microgrid deployment project. The OTEC project is being developed
by OTEC International and the microgrid project is proposed in the NELHA
Research Compound area.
4. Identify and facilitate at least two (2)transportation projects, in conjunction with
Department of Public Works and Mass Transit, that will help reduce the cost of
energy for the county and reduce emissions by June 2013.
50% of this objective has been met.
Collaborated with Public Works (DPW) on two (2) transportation projects to
reduce the cost of energy and emissions for county. 1) Expansion of the LED
street lamp project to install one thousand high-efficiency street lamps across the
island to save over 50% on its energy usage. 2) Increasing number of electric
vehicle charging stations at county facilities.
Six Month Progress Report on Program Objectives for FY 2012-13 9
RESEARCH & DEVELOPMENT
ENERGY
5. Continue to work with Hawai'i Energy to implement at least two (2) energy
efficiency programs to increase energy efficiency (decrease kilowatt hours) for
residents by June 2013.
50% of this objective has been met.
Collaborated with Hawai'i Energy to support the traffic safety and energy
efficiency LED street lamp retrofit project. Any cost savings decreases taxpayer
burden. More discussions needed to monitor energy usage of our county for
potential rebate programs and energy awareness savings opportunities.
6. Represent Hawai'i County in Hawaii Electric Light Company's (HELCO) Integrated
Resource Planning (IRP) process, in Public Utilities Commission(PUC) dockets, on
the Board and Research Advisory Committee of the Natural Energy Laboratory of
Hawaii (NELHA), the Board of the Hawai'i Energy Policy Forum(HEPF), the
Board of the Hawaii Clean Energy Initiative Steering Committee and at the Hawaii
State Legislature by attending scheduled meetings by June 2013.
50% of this objective has been met.
Represented the County in the Advisory Committee of the IRP as requested by
PUC, in the Reliability Standards Working Group Docket(2011-0206) as the
Chair of the Demand-Side Options (DSO) Subgroup, to focus on cost-effective
strategies for decreasing costs to the utility ratepayer, and as an Intervener in
the PUC Docket 2012-0185 for a bio-fuels project on Island of Hawai i.
7. Update the County's Energy Emergency Preparedness Plans as the State of Hawai'i
Plans are updated by June 2013.
50% of this objective has been met.
Participated in two (2) teleconferences to update the County's Energy
Emergency Preparedness Plans. Maintain updates from the Department of
Business Economic Development, and Tourism—Strategic Industries Division
(DBEDT-SID) as well as County's Civil Defense.
8. Assist Hawai'i County Civil Defense during emergencies and energy situations.
Attend meetings of the Governor's Energy Emergency Preparedness Advisory
Council and the Hawai'i State Energy Council by June 2013.
50% of this objective has been met.
Prepared to assist Hawaii County Civil Defense and advised by Administration
to report to EOC during emergencies. Attended both Council meetings.
Six Month Progress Report on Program Objectives for FY 2012-13 10
RESEARCH & DEVELOPMENT
ENERGY
9. Update the energy section of the Hawai'i County Building Code—IECC 2009 by
June 2013.
50% of this objective has been met.
Continued support of DPW's update of the County Building Code—IECC 2009
through its education work on the Energy Advisory Commission—Buildings
Code Committee.
10. Monitor energy savings and maintenance contracts on retrofits under new
performance contracts by June 2013.
50% of this objective has been met.
Monitored County's energy savings in buildings that have received energy
retrofits to report on energy savings and maintenance recommendations.
11. Work with Department of Public Works to ensure all new County of Hawaii
facilities are LEED certified and, where feasible, include the installation of solar
photovoltaic power by June 2013.
50% of this objective has been met.
Continued collaboration with DPW to ensure all new facilities are LEED
certified; where feasible (and cost-effective)—the installation of photovoltaic
power is analyzed and deployed.
12. Implement portions of the County of Hawaii Energy Sustainability Plan, especially
renewable energy projects and transportation/fuel projects by June 2013.
50% of this objective has been met.
Completed the County of Hawaii 5-year Road Map; discussions ongoing to
prioritize funding of projects.
Six Month Progress Report on Program Objectives for FY 2012-13 11
RESEARCH & DEVELOPMENT
HAWAI'I COUNTY RESOURCE CENTER
1. Collaborate with key partners in the business community and provide statistical
information to at least 20 requests per month to assist in the improvement of their
performance goals.
50% of this objective has been met.
Collaborated with the business community and provided information and
services to assist users take effective action.
2. Compile monthly economic data(showing previous year comparisons) and distribute
to at least 50 interested parties as the County of Hawaii Statistics; provide
accessibility via County of Hawai`i's web site: http://co.hawaii.hi.us/info/stats.html
25% of this objective has been met.
Distributed the monthly County of Hawai`i Statistics that looks at some of the
county's leading economic indicators to determine business cycles and
forecasting. With a 2-month time lag; and delayed reporting from the
Department of Taxation; latest issue is August 2012. Calendar Years 2000
through 2011 are accessible online: www.hawaiicounty.gov/statistics
3. Maintain an index of articles to support departmental programs and generate an
annual subject index (NewsFile) of articles affecting Hawaii County by June 2013.
50% of this objective has been met.
Indexed four(4) local newspapers with data entry completed.NewsFile
catalogued as: DU 628 H28 N49 (1996-2011 published; 2012 available on in-
house database).
4. Secure location for the R&D library and update library catalog and database.
Maintain the Online Library Application(OLA) database by classifying and
cataloging library materials. Continue to work with Department of Data Systems to
eliminate software bugs (due to conversion of the library system) by June 2013.
0% of this objective has been met.
Relocation of the library to the County building basement has not yet received
health/safety clearance. Library collection also includes resources from other
County departments to be managed by R&D.
5. Publish the County of Hawai'i Data Book(online) by November 2012.
50% of this objective has been met.
Updated County of Hawaii Data Book.
Accessible online: www.hawaiicounty.gov/databook
Six Month Progress Report on Program Objectives for FY 2012-13 12
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
6. Publish Ha'ilono,the R&D Newsletter featuring individual program highlights to
support and promote economic development in Hawai'i County at least 4 times by
June 2013.
0% of this objective has been met.
Planned R&D Highlights to be featured in upcoming issue not available.
7. Respond to requests for statistical, reference and program information daily and on
demand.
50% of this objective has been met.
Provided assistance and access to information in various formats.
8. Publish new/updated edition of brochure: "A-Glimpse-At Hawaii Island" and
provide accessibility via County of Hawai'i's web site by June 2013.
50% of this objective has been met.
Accessible online: www.hawaiicounty.gov/factsandfigures for 2012 brochure that
provides an overview of local, physical, cultural and economic conditions of
Hawaii Island.
Six Month Progress Report on Program Objectives for FY 2012-13 13
RESEARCH & DEVELOPMENT
HAWAI'I COUNTY RESOURCE CENTER
Program Objectives— Capacity Building Program
1. Develop Opportunities for Family Financial Empowerment
a. Fund two (2) assets building projects and leverage County funds at a target ratio
of 1:2 by June 2013.
100% of this objective has been met.
Awarded $50,500 that was matched with over$160,000 from federal, state
and/or private grants to support Hawai`i Island families to build their
financial capabilities.
• Kahuawaiwai Youth Leadership Project, Hawaiian Community
Assets: provide youth leadership development to increase peer-to-peer
training opportunities for low income youth on Hawai`i Island.
• Credit Counseling, Consumer Credit Counseling Service of Hawaii:
provide debt management education, foreclosure mitigation counseling,
and benefits screening and referrals.
• Ho`owaiwai Empowerment Centers, HACBED: establish a network of
"Empowerment Centers"to provide financial empowerment resources.
b. Convene and facilitate meetings with other agencies to develop and implement at
least three (3) innovative strategies to improve the financial health and well-being
of island children and families by June 2013.
100% of this objective has been met.
Strategy 1: Expand access to safe and affordable financial products.
• Convened and facilitated meetings with credit unions, schools, and service
providers to implement and expand the Children's Savings, Resources
Match, Financial Empowerment Centers, and VITA initiatives.
• Convened and facilitated meetings with private businesses to discuss
Children's Savings Accounts and financial education for employees and
clients.
Strategy 2: Expand access to low cost, efficient and culturally appropriate
financial education.
• Convened and facilitated meetings with community organizations to
expand Spend Safe.ly and Kahuawaiwai financial education programs.
Six Month Progress Report on Program Objectives for FY 2012-13 14
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
Strategy 3: Increase access to income boosting tax credits through places of
employment.
• Convened and facilitated meetings with private businesses to discuss tax
time strategies benefits screening for employees and clients.
c. Advocate for at least two Family Financial Empowerment policies through the
Cities for Financial Empowerment Coalition by June 2013.
100% of this objective has been met.
Policy 1: Universal Children's Savings Accounts and Financial Education as
a part of college readiness through the Department of Education: this policy
connects college readiness with matched savings and financial education program
at public schools.
Policy 2: National delivery standards for financial counseling services: this
policy creates a comprehensive, formalized structure and programmatic strategies.
d. Facilitate implementation of Ho'owaiwai Hawai`i Island: Building Genuine
Wealth Policy Roadmap through five (5)technical assistances by June 2013.
75% of this objective has been met.
Provided technical assistance to:
• Expand Services that Increase Financial Capability: children's
savings, IDAs, financial education and counseling, and benefits screening
and referrals.
• Increase Access to Income-Boosting Tax Credits: VITA sites offered
island wide through credit unions, network sites, service providers and
businesses.
• Promote Access to Healthy,Local Food Sources: Support services
provided to the Pahoa Community Certified Kitchen (Malama 0 Puna),
"North Kohala Eat Local" and the EBT Program at Farmers Markets.
2. Encourage Sustainable and Livable Communities
a. Fund two (2) community development projects and leverage County funds at a
target ratio of 1:1 by June 2013.
100% of this objective has been met.
Awarded $12,000 that was matched with over$20,000 from federal, state
and/or private grants, and in-kind resources to support Hawaii Island
communities to build their capacity and implement sustainable initiatives.
Six Month Progress Report on Program Objectives for FY 2012-13 15
RESEARCH & DEVELOPMENT
HAWAI'I COUNTY RESOURCE CENTER
• Opening New Doors—Neighborhood Revitalization, Habitat for
Humanity: provide repair services for tattered homes so they become
safe, decent and sustainable, and families have increased chances of
keeping their homes.
• Community Organization Development, Hilo-Hamakua Community
Development Corporation: provide an education and training program
for Hamakua coast communities for organizational capacity building.
• Financial Empowerment for Marshallese and Micronesian
Communities, Island Consulting: to develop a culturally appropriate
model for programs that serve Micronesian and Marshallese communities
that helps to increase their financial stability, while building the
communities in which they thrive.
b. Partner with at least three (3) organizations to facilitate implementation of various
community plans by June 2013.
90% of this objective has been met.
• N. Kohala CDP goal: "The N. Kohala community will produce 50%of
the food it consumes by 2018. " Partnered with the North Kohala
Community Resource Center to implement community-based initiatives
for implementing sustainable food systems.
• S. Kohala and Kona CDP policy: "Incorporate the concept of
"Sustainability"as defined in the Hawai`i 2050 Plan". Partnered with the
Hawai`i Green Growth Initiative Design Team to develop statewide
measures for sustainability, and build the state and island wide network.
• Kona CDP policy: "West Hawai`i Civic Center as stimulus for office and
retail development. " Partnered with Hawaiian Community Assets to
provide financial education for West Hawai`i residents.
• Ka `u CDP Values and Vision: "Increase economic opportunities
through a diverse resilient and sustainable economy. " Partnered with CU
Hawaii Federal Credit Union to expand the children's savings program in
Pahala,Na'alehu and Ocean View.
Six Month Progress Report on Program Objectives for FY 2012-13 16
RESEARCH & DEVELOPMENT
HAWAI'I COUNTY RESOURCE CENTER
• Hamakua CDP Values and Vision: "Our vibrant economy (includes)
access to goods and services so that our families can work and shop close
to home. " Partnered with ROSI Navigators and the Hawai`i Community
Federal Credit Union to develop an empowerment center at NHERC, and
expand the Children's Savings Program.
c. Provide three (3)research and/or technical assistances to improve civic
engagement, sustainable development, and smart growth policy development by
June 2013.
100% of this objective has been met.
Provided technical assistance to the:
• Hawai`i 2050 Sustainability Plan Green Growth Measures Committee
to develop state wide indicators for Hawaii Island (Sustainable
Development).
• Hawai`i Alliance for Sustainable Living to track the implementation
of the Sustainable Rural Habitat Ordinance (Policy Advocacy).
• BALLE/HALE to develop the Sustainability Network and strategies
for building community capital and assets (Green Economy).
• University of Hawaii Hilo to develop a Sustainable Student
Internship Program that provides businesses with energy and waste
audit services and other green workforce development projects (Civic
Engagement).
3. Develop Opportunities for Economic Localization and Greening the Government
a. Fund two (2) green economic development projects and leverage County funds at a
target ratio of 1:2 by June 2013.
100% of this objective has been met.
Awarded $13,000 that was matched with over$515,000 from federal, state
and/or private grants, and in-kind resources to support Hawaii Island
businesses, organizations, communities and families to build their capacity and
implement sustainable initiatives.
• Building the Capacity for a Local, Green Economy on Hawaii Island,
Sustain Hawaii: assists Hawai`i Island consumers and local businesses to
connect locally made products businesses to other businesses and the public,
and create a"Made on Hawai`i Island"product directory.
Six Month Progress Report on Program Objectives for FY 2012-13 17
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
• Capacity Building for Local Food Production, Dragon's Eye Learning
Center: provides communities island wide with a curriculum on raising
chickens and eggs in an affordable, sustainable manner to increase local food
production.
• Puna Community Certified Kitchen, Malama 0 Puna: planned a
community certified kitchen to provide a kitchen for farmers to create value-
added products, and to help feed large numbers of people in the event of a
disaster.
b. Partner with at least five (5) organizations to reduce dependence on imported energy,
food, materials and the generation of waste by June 2013.
75% of this objective has been met.
Partnered with:
• BALLE/HALE: to develop and implement the Green Economy of Practice to
assist local businesses with developing innovative ways to grow the local,
green economy: hone business strategies, learn key skills to grow leadership
capacity and nurture collaborative relationships.
• Adaptations: to develop an Agriculture Microloan Program for farmers.
• Hawai`i Energy: to offer no cost energy efficiency workshops to county
employees, and low income individuals and families.
• Malama 0 Puna: for developing the Pahoa Community Certified Kitchen
that will be used for value-added processing of local agriculture products.
4. Facilitate the implementation of Vision 20/15 Green Government Action Plan through
three (3) technical assistances by June 2013.
75% of this objective has been met.
Provided technical assistance to implement:
a. Energy Conservation and Efficiency Standards:
• Partner with Hawai`i Energy to provide energy efficiency education.
• Partner with the Department of Parks and Recreation and Hawai`i Energy
to install variable frequency drive motor pumps in County pools.
• Facilitate discussions with IAM Energy on energy use audits of County
facilities.
Six Month Progress Report on Program Objectives for FY 2012-13 18
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
b. Energy Conservation and Efficiency Monitoring Standards:
• Collaborate with Kauai County, Corporation Counsel and Purchasing to
implement a county wide utility tracking and evaluation program.
c. Sustainable Procurement:
• Initiated discussion with the Purchasing Agent to develop a Sustainable
Procurement policy for purchases of materials, services and equipments.
Six Month Progress Report on Program Objectives for FY 2012-13 19
RESEARCH & DEVELOPMENT
FILM
1. Market and promote Hawaii Island internationally as a desirable and cost effective
location for filming by June 2013:
a. Utilizing Big Island Film web site, ListBox and other various databases to release
quarterly newsletter updates to the local production community and quarterly ad
mailings to the external production database.
50% of this objective has been met.
Released two (2) quarterly newsletters to the Big Island Film Office Ohana
Database. Sent two (2) email "ads" to a large production database of
producers who have filmed here on island over the past several years to
entice a re-visit.
b. Convene at least one (1) meeting with a major television production or feature
film producers to attract/incentivize production on this island. Leverage available
resources to secure on-island production as feasible.
100% of this objective has been met.
Held a meeting in Hilo with two (2) Hollywood producers of reality television
about content and subject matter specific to the Big Island as they develop
reality show concepts.
c. Launch and maintain a Film Office Facebook page.
100% of this objective has been met.
Launched a Big Island Film Office Facebook page in November 2012.
d. Update all photo albums on Zen Photo and add at least ten(10) new albums of
location photos.
50% of this objective has been met.
Created five (5) additional albums during this time frame; some posted to a
Picasa web album site.
e. Attend at least one (1)trade show.
50% of this objective has been met.
Collaborated with other island's film office to plan for trade show in June
2013 in Los Angeles.
Six Month Progress Report on Program Objectives for FY 2012-13 20
RESEARCH & DEVELOPMENT
FILM
2. Collaborate with the Film Offices of the Hawaiian Islands (FOHI),the Hawai'i Film
and Entertainment Board (HFEB), the Hawai'i International Film Association
(HIFA),the Association of Film Commissioners International (AFCI), Hawai'i Island
Chambers of Commerce, etc. to:
a. Support and expand local infrastructure for film production. Research and
facilitate discussions to identify land for development of a sound stage by June
2013.
100% of this objective has been met.
Met with a private group to identify County property that could be leased
and/or donated for stage development and construction. Private group
decided to build a sound stage at the University of the Nations as part of their
long term strategic development plan. Provided County permitting process
assistance to group.
b. Participate in and support legislative efforts to provide appropriate changes and
modifications to the Act 88 production incentive program; specifically, to expand
the sunset clause for the Act 88 legislation, increase the per production cap for the
incentive, and provide a small (5%)rebate to incent more local hiring by June
2013.
50% of this objective has been met.
Met on a regular basis with FOHI and HFEB to discuss and plan for the
upcoming legislative session to address issues related to Act 88.
3. Plan/coordinate/assist in the following activities by June 2013:
a. Support services to approximately 100 productions.
30% of this objective has been met.
Supported thirty-three productions on island during this time period.
b. Four(4) scouting tours or meetings with high level productions.
50% of this objective has been met.
Involved with two (2) major scouts: 1)Hawaii Five 0 brought over six (6)
production executives for a two-day scout in November and 2) Scott Shatsky
and Justin Klinger were on island for the production of the reality show
webisodes for marketing our island using social media distribution.
Six Month Progress Report on Program Objectives for FY 2012-13 21
RESEARCH & DEVELOPMENT
FILM
c. Marketing and design improvement to the Film Office web site.
50% of this objective has been met.
Funded redesign and update of website. Preliminary design and marketing
plans will be presented in late January 2013.
d. Four(4)presentations to local high schools or colleges,businesses or community
groups to share information about the Film Office and industry on this island.
50% of this objective has been met.
Talked to a group of film students in August at the University of the Nations,
and to high school students at a career day workshop in December sponsored
by the Kamehameha Scholars program.
e. Two (2)workshops for workforce training, educational development, relationship
building for the exchange of information about current business practices.
50% of this objective has been met.
Sponsored the Hollywood Comes to Hilo Cinematography Masterclass in
which three(3) "A" list cinematographers from Hollywood shared insight
and experiences in feature film and television; over 100 in attendance.
f. Four(4) film festivals, conferences, or trade shows to promote our own location
production capabilities,provide network opportunities for filmmakers, attract
more filmmaking to the community and to give a voice to our diverse
communities.
50% of this objective has been met.
Participated as a judge in a student film competition sponsored by HVNP to
make short videos promoting park access and heritage. Student filmmakers
received feedback and positive critiques. Also, sponsored the FAM Con film,
animation, and media conference held in Honoka'a in December. Shared
film office updates, current productions on island and internship
information.
Six Month Progress Report on Program Objectives for FY 2012-13 22
RESEARCH & DEVELOPMENT
AGRICULTURE
1. Collaborate with the Planning Department to identify Hawai'i County's important
agricultural lands by using newly developed geodatabase and GIS tool by June 2012.
25% of this objective has been met.
Discussed the Agriculture Advisory Commission's IAL White Paper and
recommendations for IAL identification criteria and incentives with Planning
Director. Per Director,Act 183 did not provide funds for County to do IAL so
plan to do IAL in conjunction with next General Plan.
2. Collaborate with the Planning Department to develop policies for near-shore areas
suitable for sustainable aquaculture development by using newly developed
geodatabase by June 2012.
25% of this objective has been met.
Discussed potential near-shore areas suitable for aquaculture development with
Planning Director. More collaboration with County and stakeholders to follow.
3. Develop opportunities to expand the market for Hawaii Island products.
a) Fund two (2)projects promoting agricultural products and leverage County funds
at a target ratio of 1:5 by January 2012.
100% of this objective has been met for number of projects funded.
20% of this objective has been met for target ratio of County funds to other
funding.
Awarded $94,745 to five (5) promotional programs to leverage$73,985 of
private funds and $22,750 of State funds for a ratio of 1:1. This included
funding of$75,000 for the Philadelphia Flower Show that featured a
"Hawaii'is Market Place" designed to showcase Hawai'i Island's products
and crafts. Show drew more than 275,000 people.
b) Support attendance to two (2) trade shows by June 2012.
100% of this objective has been met.
Provided financial support to the Hawaii Tropical Flower Council to attend the
American Institute of Floral Designers (AIFD) tradeshow in San Francisco and
the Produce Marketing Association (PMA) Show in Atlanta and Trend Summit
in Canada. Funds supported attendance for Hawai'i Island's small businesses to
attend the Philadelphia Flower Show to showcase their products and crafts.
Final Status Report on Program Objectives for FY 2011-12 1
RESEARCH & DEVELOPMENT
AGRICULTURE
4. Advocate private-public partnerships for extension programs, agricultural research
and infrastructure.
a) Fund three (3) agricultural research and three (3) agriculture extension programs
and leverage County funds at a target ratio of 1:4 by January 2012.
100% of this objective has been met.
Awarded $29,750 to six(6) research programs to leverage $40,000 of private
funds, $163,851 of Federal and state funds for a ratio of 1:7. Awarded
$28,570 to six(6) agriculture extension programs to leverage$166,711 of
private funds and $42,200 of State funds for a ratio of 1:7.
Accepted oversight of the Soil and Water Conservation Districts allocation
($300,000) previously with Public Works.
Completed,published and distributed the Hawaii County Food Self-
Sufficiency Baseline Study. Held workshops to summarize results of the
study. Also, supported expansion of the Natural Farming techniques to
commercial farmers and a farming skills training for veterans and
homesteaders.
b) Enhance the agriculture section of the County's web site to collect and
disseminate agriculture-related information significant to the industry and the
public to improve the flow of information and encourage the development of
partnerships and efficient use of resources by June 2012.
100% of this objective has been met.
Launched Hawaii Island Agricultural website to serve as a clearinghouse for
agriculture information. Website serves as a repository of current
information and links about production, events, legislation, commodity
groups contact information, loan program information, etc. Content and
information on website resulted from survey and feedback from industry.
Website: hawaiicountyag.com
Final Status Report on Program Objectives for FY 2011-12 2
RESEARCH & DEVELOPMENT
AGRICULTURE
5. Provide technical advice and/or support letter for five (5) grant applications to the
university, commodity groups and private agricultural businesses by June 2012.
100% of this objective has been met.
Provided five (5) letters of support for a USDA SBIR grant, for CTAHR for a
USDA extension grant, for a PBARC scientist applying for an USDA research
grant, to support efforts of Fuku Bonsai and to support the Feeds Research and
Pilot Feed Mill at the University of Hawai'i Hilo Agricultural for the aquaculture
industry. Multiple technical advice and conversations took place with
aforementioned groups.
6. Provide technical advice/assistance to the Agriculture Advisory Commission to
support the implementation of the updated Hawai'i County Agriculture Development
Plan by June 2012.
100% of this objective has been met.
Provided technical assistance to the Agriculture Advisory Commission for its
IAL White paper; a philosophical guideline for IAL program and its criteria.
Completed two (2) recommendations from the Agriculture Development Plan:
development of an Agriculture website and research and publication of a Food
Self-Sufficiency Baseline Study.
7. Provide technical advice and support to continue development of the Kapulena Ag Park.
100% of this objective has been met.
Provided oversight to the Kapulena Educational Outreach project and the Grass
Feed project. Worked collaboratively with DPW to finalize infrastructure needs (i.e.
access gate and fencing materials) at the ag park and to create safe boundaries for
cattle.
Final Status Report on Program Objectives for FY 2011-12 3
RESEARCH & DEVELOPMENT
TOURISM
1. To increase the economic contribution of the visitor industry to Hawaii Island and its
communities by June 2012:
a) Partner with the Hawaii Island Visitors Bureau to implement an annual tourism
marketing plan aimed at target consumer and business markets including: advertising,
public relations, airlift support, Kama'aina campaigns and convention outreach.
100% of this objective has been met.
Reached 1.35 million visitors in calendar year 2011.
b) Support island-wide economic development activities while offering visitors and
residents a variety of experiences to enjoy through support for forty (40) festivals
and events through the annual CPEP and COH Request for Proposals.
100% of this objective has been met.
Contracted with thirty-one CPEP projects in CY 2011 and twenty-two in CY
2012. Two (2) events were funded through the County's FY11-12 funds to
build island-wide economic development.
2. To ensure that communities retain their sense of place including recognizing their
multi-cultural diversity and providing increased business opportunities by June 2012:
a) Support local businesses to promote their products, services and activities to
visitors. Provide incentives to enable companies to buy local through
involvement in the Chefs de Cuisine Program of the American Culinary
Federation and sponsorship of five (5) agri-tourism events and programs.
100% of this objective has been met.
Launched the"Buy Local" promotion at Hilo's Black& White Night, a 2011
CPEP supported project. Five (5) agri-tourism events took place in 2011 and
four(4) took place in 2012.
b) Create a local visitor familiarization program for employees within the visitor
industry to gain greater familiarity of the diversity of offerings available to
visitors throughout the island.
100% of this objective has been met.
Promoted opportunities for employees and local residents to experience
activites and events available on island. Promoted the Hawai'i Island
Museum Pass Discount Program to local families and visitors.
Final Status Report on Program Objectives for FY 2011-12 4
RESEARCH & DEVELOPMENT
TOURISM
c) Support the development of educational programs in basic workforce readiness
skills through service on the state's Tourism Workforce Advisory Council and
dissemination of information offered by Hawaii Community College,the
University of Hawai'i Hilo and Honoka'a campuses and the hitourismcareers.org
website.
100% of this objective has been met.
Facilitated the Hawai'i Island Economic Development Summit in January,
2012 and served on the Employment Sub-Committee. Offered two (2) ag-
tourism readiness training for farmers and interested community members
in the winter of 2011.
3. To increase communication, interaction, and understanding between stakeholder
groups, especially between residents and the visitor industry by June 2012:
a) Promote the Hawai'i Island TSP at a minimum of four public meetings.
100% of this objective has been met.
Promoted Hawai'i Island Tourism Strategic Plan (TSP) at the CPEP 2012
workshops and contractors meetings on each side of island.
b) Serve on advisory councils including: Kona-Kohala Chamber of Commerce's
Tourism Task Force, Marketing Advisory Committee for Big Island Visitors'
Bureau and Airport Improvements Task Force for the Kohala Coast Resort
Association.
100% of this objective has been met.
Continued serving on all of these groups.
4. To maintain and improve visitor experience on Hawai'i Island by June 2012:
a) Support twenty-five (25) festivals and events that promote local and Hawaiian
culture and preserve the heritage of communities.
100% of this objective has been met.
Supported twenty-one local and Hawaiian cultural events in 2011 and
twelve in 2012.
Final Status Report on Program Objectives for FY 2011-12 5
RESEARCH & DEVELOPMENT
TOURISM
b) Support the development of consistent, appropriate signage to provide easy
directions and identify communities and historical sites in two areas (through
service on the State Scenic Byways Advisory Committee).
100% of this objective has been met.
Supported three (3) State Scenic Byways located on Hawai'i Island; a fourth
withdrew their designation acceptance. One(1) completed their Corridor
Management Plan (CMP) and submitted a national application for road and
safety improvements. Two (2) are working on their CMPs. Mobile app for
the Royal Steps Along the Kona Coast Scenic Byway funded through a
CPEP award,will be completed in December,2012.
c) Support efforts to increase safety for visitors in partnership with Parks and
Recreation, Civil Defense, Visitor Aloha Society of Hawai'i (VASH), HPD, HFD
and the Big Island Visitors Security Association(BIVSA).
100% of this objective has been met.
Served on the Board of Directors for VASH, met monthly with the
BIVSA, and convened quarterly safety and security meetings with all
relevant departments and agencies.
5. To reinforce authentic Hawaiian culture ensuring the foundation of our unique sense
of place and appropriate recognition of our host culture by June 2012:
a) Share Hawai'i Tourism Authority's (HTA) Style Guide and work with all
sponsored programs, festivals and events to ensure Hawaiian place names are
correctly spelled and diacritical marks are used appropriately.
100% of this objective has been met.
Distributed the Style Guide at the workshops referenced in the RFP for all
HTA CPEP programs.
b) Advocate for appropriate interpretive signage and educational information along
scenic byway corridors through participation as an advisory committee member of
the State Scenic Byway Commission.
100% of this objective has been met.
Served as Hawai'i Island's liaison on this commission.
Final Status Report on Program Objectives for FY 2011-12 6
RESEARCH & DEVELOPMENT
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TOURISM
c) Support three (3)Hawaiian cultural events in the development stage to become
self-supporting and work with their hosting nonprofit organizations to build their
organizational capacity.
100% of this objective has been met.
Continued support of the following groups: Friends of Hawai'i Volcanoes
National Park,Na Hoa Aloha o ka Pu'uhonua o Honaunau,Moku 0 Keawe
Foundation (Moku 0 Keawe International Hula Festival) and the East
Hawai'i Cultural Council (Big Island Hawaiian Music Festival) to work
toward financial self-sufficiency so they are no longer dependent on HTA or
County funding.
Final Status Report on Program Objectives for FY 2011-12 7
RESEARCH & DEVELOPMENT
BUSINESS DEVELOPMENT
1. Coordinate, promote, disseminate and administer the joint State/County Enterprise
Zone program and increase business participation by ten (10%)by June 2012.
100% of this objective has been met.
Adminstered the Enterprise Zone Program for sixty-one Hawai'i Island
businesses of which sixteen were new businesses. Nine(9) manufacturing or
agricultural businesses applied for the 3-year extended participation and
received approval.
Assisted seven (7) businesses apply for Force Majeure program.
2. Provide funding and/or technical assistance to four(4) organizations for economic
development projects including the Cultural and Hawaiian Heritage Corridor
Programs, with funding to be matched dollar for dollar from other sources by June
2012.
100% of this objective has been met.
Provided funding and/or technical assistance to more than four organizations
such as How to Operate a Successful AgriTourism Business (UH-Hawai`i
Community College;Economic Summit 2012 (Kona-Kohala Chamber of
Commerce),and provided information regarding the Federal New Market Tax
Credit Program.
3. Partner with or fund two (2) organizations to prepare the workforce for job opportunities
and to train or retrain incumbent workers for job retention or advancements by June
2012.
100% of this objective has been met.
Provided funding and technical assistance to: Hawaii Island Workforce &
Economic Development Ohana for Entrepreneurial Workshops; Small Business
Development Center(SBDC) for five(5) rural workshops on How to Start a
Business in Hawai'i; and participated in meetings with Health Recruitment and
Retention Committee.
4. Support,promote, and build Hawai'i's science and technology sector by providing
funding or technical assistance to three (3) organizations, including research,
education and STEM (Science, Technology, Engineering, and Mathematics) careers
by June 2012.
100% of this objective has been met.
Provided funding and/or technical assistance to support initiatives and events
such as the Astronomy Workforce Pipeline project and the TechCon 2012:
Technology for Business Conference and Expo and the Big Island Math Summit.
Final Status Report on Program Objectives for FY 2011-12 8
RESEARCH & DEVELOPMENT
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ENERGY
1. Complete Department of Energy(DOE)—American Recovery and Reinvestment Act
Block Grant with implementation of LED Retrofit Program, Energy Audit Program,
ICLEI GHG Program, and Financial Package by June 2012.
90% of this objective has been met.
Fulfilled most of DOE commitments to date. Original LED retrofit project
assured 400 LED lights installed by June 2012. With in-house installation
support from Dept. of Public Works, one thousand lights were purchased by
June 30,2012 but installation of all new LED street lamps has been delayed and
set to be completed in next fiscal year.
2. Identify funding opportunities to support additional projects to fit with DOE, Dept of
Commerce, EPA, DOD Grants and USDA Rural Programs. Establish a team to
recommend grant opportunities and collaborate in applying for grants by June 2012.
100% of this objective has been met.
Completed grant funded projects: electric vehicle charger stations installed by
Better Place,Inc. and a 100 kW battery placed at the West Hawaii Civic Center
to improve energy efficiency from HELCO and DBEDT.
Secured support from National Renewable Energy Lab to help with Lalamilo
Wind Farm project and County's fleet analysis using Department of Energy
funds.
3. Implement energy efficiency programs for our residents by January 2012.
100% of this objective has been met.
Coordinated and implemented programs with support from Hawaii Energy,
through the Kohala Center and Blue Planet, to reach 50% of island residents in
energy efficiency education through materials distributed at workshops and
information on website.
4. Continue to represent Hawai'i County in the following: Hawai'i Electric Light
Company's (HELCO) Integrated Resource Planning (IRP)process, Public Utilities
Commission (PUC) dockets,Natural Energy Laboratory of Hawai'i (NELHA),
Hawai'i Energy Policy Forum (HEPF), and at the Hawai'i State Legislature by June
2012.
100% of this objective has been met.
Represented Hawaii County at all of meetings listed.
Final Status Report on Program Objectives for FY 2011-12 9
RESEARCH & DEVELOPMENT
ENERGY
5. Manage County's Energy Emergency Preparedness Program:
a) Update the County's Energy Emergency Preparedness Plans when the State plans
are updated by June 2012.
100% of this objective has been met.
Reviewed State Energy Emergency Plan and provided comments for the
County Emergency Plan.
b) Assist Hawaii County Civil Defense during emergencies and energy situations.
100% of this objective has been met.
Continued support and readiness with Civil Defense in preparation for
emergency situations.
c) Attend meetings of the Governor's Energy Emergency Preparedness Advisory
Council and the Hawai'i State Energy Council by June 2012.
100 % of this objective has been met.
Participated in the update of the State of Hawai i Energy Emergency
Preparedness Plan. Continued participation in DBEDT and Governor
Emergency meetings.
6. Update the energy section of the Hawai'i County Building Code—IECC 2009.
100% of the objective has been met.
Updated code as of October 2011. R&D is to provide support in the areas
needed for education.
7. Monitor energy savings and maintenance contracts on retrofits with performance
contracts at the Hilo Public Safety Building and Kona Police Station by June 2012.
100% of this objective has been met.
Analyzed Hilo and Kona buildings energy performance contracts on annual
energy savings basis and recommended new contracts.
8. Coordinate with the Department of Public Works to exceed the silver level of
Leadership in Energy Efficiency Design(LEED) certification for sustainable building
design at the West Hawai'i Civic Center by January 2012.
This objective was not met.
LEED Silver awarded to WHCC in February 2012.
Final Status Report on Program Objectives for FY 2011-12 10
RESEARCH & DEVELOPMENT
ENERGY
9. Work with other County facilities to achieve LEED certified facilities; include the
installation of solar photovoltaic power, where feasible, by June 2012.
100% of this objective has been met.
Worked with other County departments to achieve LEED certification. New
Makalei Fire Station has 30 kW photovoltaic array.
10. Update the County of Hawai'i Energy Sustainability Plan, including a focus on
Hawai'i Island fuel situation, and initiate implementation by June 2012.
80% of this objective has been met.
Awarded contract to the Kohala Center. Sustainability Plan is scheduled to be
completed by September,2012.
11. Participate in the Rebuild America(RBA) Program by June 2012:
100% of this objective has been met.
Supported Rebuild Hawaii Consortium by attended key meetings.
a) Obtain technical assistance and grants from the U.S. Department of Energy.
Obtained the services of the National Renewable Energy Laboratory to
analyze usage/cost of current County vehicles at the West Hawaii Civic
Center. With this analysis, purchased five (5) Plug-in Hybrid Electric
Vehicles now operating with the Photovoltaic System and Battery at the
WHCC. We expect fuel savings of 50% from these new vehicles.
b) Provide assistance to other organizations and communities interested in energy
efficiency.
Worked with HCEOC and Hawaii Energy who provided support and
facilitation of energy efficiency measures for our low-income communities.
12. Explore funding for an Electric Vehicle Pilot program for the County by June 2012.
100% of this objective has been met.
Obtained funds from energy efficiency rebates and Mass Transit to purchase
five (5) plug-in hybrid electric vehicles delivered in April,2012 to the WHCC.
Final Status Report on Program Objectives for FY 2011-12 11
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE
CENTER
Information Resources Program
1. Collaborate with key partners in the business community and provide statistical
information to assist in the improvement of their performance goals.
100% of this objective has been met.
Provided information products and services to business community to satisfy
informational, educational,cultural and social needs of the clientele.
2. Collect statistical information for the County of Hawai'i Data Book by June 2012.
100% of this objective has been met.
Completed the 2010 County of Hawai`i Data Book in November,2011.
3. Compile monthly economic data(showing previous year comparisons) and distribute
to interested parties as the County of Hawaii Statistics; provide accessibility via
County of Hawai'i's web site: http://co.hawaii.hi.us/info/stats.html
75% of this objective has been met.
Distributed monthly County of Hawai`i Statistics of County's leading economic
indicators until March,2012. DPW installed new software; unable to get
building permit data until flaws resolved. Economic data for CY2000 through
2011 are accessible online: www.hawaiicounty.gov/statistics
4. Fulfill research and informational needs of the County through the acquisition and
maintenance of relevant research and resource materials.
100% of this objective has been met
Collected research and resource materials to support of the promotion of
economic development projects and initiatives on Hawaii Island.
5. Maintain an index of articles of interest to, and in support of, departmental programs
and generate an annual subject index (NewsFile) of articles affecting Hawai'i County
by June 2012.
100% of this objective has been met.
Indexed four(4) local newspapers,NewsFile cataloged - 1996-2011 published.
2012 available on in-house database.
Final Status Report on Program Objectives for FY 2011-12 12
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
6. Maintain the Online Library Application(OLA) database by classifying and
cataloging library materials. Continue to work with Department of Data Systems to
eliminate software bugs (due to conversion of the library system)by June 2012.
2% of this objective has been met.
Centralized holdings of thirteen (13) county departmental collections will not be
classified and cataloged until R&D library is situated.
7. Organize the R&D Library (once relocated) and update the library catalog and
database.
0% of this objective has been met.
Unable to organize the library until library is situated.
8. Provide research assistance to fulfill the data requirements of grant proposals.
100% of this objective has been met.
Provided grant writers the statistics needed to support grant proposal
applications retrieved from the U. S. Census Bureau.
9. Publish the County of Hawai'i Data Book(online)by November 2011.
100% of this objective has been met.
Published 2010 County of Hawaii Data Book(the 26th edition) online at
www.hawaiicounty.gov/databook
10. Publish the R&D Newsletter featuring individual program highlights to support and
promote economic development in Hawai'i County.
100% of this objective has been met.
Published four(4) bimonthly issues featuring Green Industry,APEC Leaders
Week,Financial Empowerment for Communities and Information Resources.
Included also is a calendar of various community events and the most current
County of Hawaii Statistics.
11. Respond to requests for statistical, reference and program information daily and on
demand.
100% of this objective has been met.
Provided assistance and access to information in various formats as requested.
Final Status Report on Program Objectives for FY 2011-12 13
RESEARCH & DEVELOPMENT
HAWAI'I COUNTY RESOURCE CENTER
12. Review,update and publish new edition of brochure: "A-Glimpse-At Hawai'i Island"
and provide accessibility via County of Hawai'i's web site by June 2012.
100% of this objective has been met.
Updated A-Glimpse-At Hawai`i Island brochure that provides an overview of
local, physical, social,cultural and economic conditions of Hawaii Island. 2012
brochure is available online: www.hawaiicounty.gov/factsandfigures
Final Status Report on Program Objectives for FY 2011-12 14
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
Capacity Building Program
1. Develop Opportunities for Family Financial Empowerment:
a. Fund three (3) assets building projects and leverage County funds at a target ratio
of 1:2 by June 2012.
100% of this objective has been met.
Awarded $19,500 matched by over$140,000 from federal, state and/or
private grants to support Hawaii Island families build/maintain their assets.
Expanded financial education/counseling resource centers in Hilo and Kona,
provided financial education to homeless and low income families in Puna,
and credit/home ownership counseling to families island wide.
Awarded funding to further the Children's Savings Initiative and other
financial empowerment programs and to implement a comprehensive
evaluation structure.
b. Partner with at least five (5) organizations to improve the financial health and
well-being of island children and families by June 2012.
100% of this objective has been met.
Established partnerships with thirty organizations to implement the
Children's Savings Initiative and offered tax services, credit and foreclosure
prevention counseling, and financial education services.
c. Provide five (5) research and/or technical assistance to improve access to
financial products and services by June 2012.
100% of this objective has been met.
Completed Children's Savings Economic Analysis Report that was presented
at the International Business and Economy Conference; launched an online
benefits screening and referral tool for island's service providers; piloted a
text messaging platform Spend Safely to help consumers manage
discretionary income; revised the Financial Counseling and Education
Certification program curriculum; provided training to the Rural Outreach
Services Initiative Navigators to improve service delivery and outreach in
North Hawaii i.
Final Status Report on Program Objectives for FY 2011-12 15
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
2. Encourage Sustainable and Livable Communities
a. Fund two (2) community development projects and leverage County funds at a
target ratio of 1:1 by June 2012.
100% of this objective has been met.
Provided funding for international volunteers to build affordable and
sustainable homes for low-income families in West Hawaii, engaged the
community to design and build the Waipio Community Heritage Center, and
offered island's communities the opportunity to develop new skills in
community development.
b. Partner with at least five (5) organizations to facilitate implementation of various
community plans by June 2012.
100% of this objective has been met.
Partnered with organizations to implement the following strategies: Hawai'i
Sustainable Community Alliance to review the Sustainable Habitat Code
Resolution; HACBED and the Ho'owaiwai Network to identify strategies to
increase the financial capabilities of communities and small businesses;
Hawaii Community,Hawai'i First and HFS Federal Credit Unions to
implement the Children's Savings Initiative; Kuahiwi Ranch and Rusty's
Hawaiian Coffee to identify strategies to utilize agriculture as an entry point
to community based economic development.
c. Provide three (3)research and/or technical assistances to improve civic
engagement and smart growth policy development by June 2012.
75% of this objective has been met.
Presented sustainability strategies to local educational institutions and
community based groups at ten (10) community presentations; provided
technical assistances to SMS Research on the state of local development; and
partnered with ICLEI-Local Governments for Sustainability to coordinate a
workshop on climate mitigation and adaptation planning. Note: The
Sustainability Coordinator resigned in December,2011.
Final Status Report on Program Objectives for FY 2011-12 16
RESEARCH & DEVELOPMENT
HAWAII COUNTY RESOURCE CENTER
3. Develop Opportunities for Economic Localization and Development:
a. Fund two (2) green economic development projects and leverage County funds at a
target ratio of 1:2 by June 2012.
100% of this objective has been met.
Funded four(4) green economic development projects to promote local food
economy, green education, and cooperative venture developments.
b. Partner with at least five (5)organizations to reduce dependence on imported energy,
food, materials and the generation of waste by June 2012.
100% of this objective has been met.
Partnered with HIWEDO, State DLIR,ICLEI,HPA, and County Workforce
Development to organize Green Workforce Development Summit on Nov. 1,
2011.
c. Provide three (3)research and/or technical assistance to improve the local economy
and the `green' government performances.
100% of this objective has been met.
Submitted County of Hawaii Sustainability Snapshot for ACT 181 Report to the
Legislature; conducted research and feasibility analysis to upgrade County
fueling system; conducted research and feasibility analysis on Material Recovery
Facility for County; and conducted background research and feasibility to
transition county fleet to bio-diesel.
Final Status Report on Program Objectives for FY 2011-12 17
RESEARCH & DEVELOPMENT
FILM
1. Market and promote Hawai'i Island internationally as a desirable and cost effective
location for filming by June 2012:
a) Referral to and encourage use Big Island Film web site:
100% of this objective has been met.
Distributed two (2) newsletters to industry stakeholders about production
information and current film related activities on island. Installed a
computer software program to allow easier access and greater appeal to
customers looking for locations photos. Facebook page was created to
increase promotion of our island.
Evaluated effectiveness and performance of the website with analysis done by
UH-Hilo College of Business and Economics senior students
b) Attend at least one (1) social media workshop to enhance marketing opportunities.
100% of this objective has been met.
Attended a social media workshop and a seminar in social media marketing
offered by a local business person.
c) Continue or expand trade advertising.
100% of this objective has been met.
Maintained trade advertising in five (5) leading publications: P3 Magazine,
Hawaii Film and Video Magazine, Creative Handbook, Motion Picture
Directory and The Location Guide. Created ads and production news
updates for the online version of Creative Handbook.
d) Attend at least one (1)trade show.
100% of this objective has been met.
Attended the annual AFCI Locations Expo in Los Angeles in June,2012.
Final Status Report on Program Objectives for FY 2011-12 18
RESEARCH & DEVELOPMENT
FILM
2. By June 2012, collaborate with the Film Offices of the Hawaiian Islands (FOHI), the
Hawai'i Film and Entertainment Board (HFEB), the Hawai'i International Film
Association(HIFA), the Association of Film Commissioners International (AFCI),
Hawai'i Island Chambers of Commerce, etc. to:
a) Assist in promotion efforts to expand infrastructure for film production:
100% of this objective has been met.
Coordinated meetings with County officials and Kamehameha Investment
land agents to discuss possible sites to construct a sound stage.
Participated in discussions with the Hawaii Film and Entertainment Board
(HFEB) Task Force to strategize methods to improve production activities on
neighbor islands.
b) Facilitate efforts to develop and train a film production workforce:
100% of this objective has been met.
Hosted an intern from UH-Hilo to develop knowledge and skills in the film
area. Set up Hawaii Five-0 set visits for student to gain knowledge of
business practices on a working set.
Addressed many local high school students about careers in film at the
annual Career Opportunities Expo in Hilo.
3. Plan/coordinate/assist in the following activities by June 2012:
a) Provide support services to approximately 100 productions
100% of this objective has been met.
Provided support and assistance to more than a hundred productions during
this time such as Eddie Bauer, Sports llustrated, National Geographic,which
shot in 3D, and several productions from the Travel Channel and reality TV
programs.
b) Four(4) scouting tours or meetings with high level productions:
100% of this objective has been met.
Conducted four(4) scouting tours and scouted with executive team from last
year's mega smash, Hunger Games.
Final Status Report on Program Objectives for FY 2011-12 19
RESEARCH & DEVELOPMENT
FILM
c) Work with web site host on meaningful upgrades to the film office web site:
100% of this objective has been met.
Labeled every location photo in the Library with descriptions and jurisdictions.
Created and sent two (2) ads to 250 contacts who previously worked on Hawai
Island to promote filming on the island.
d) Four(4) class presentations to local high schools or colleges with film or digital
media arts programs:
100% of this objective has been met.
Conducted more than four(4) presentations to students at the UH-Hilo Student
Film Festival,the Big Island Film Festival, and film festivals sponsored by office.
e) Two (2)workshops for skills development, educational development, relationship
building for the exchange of information about current business practices:
100% of this objective has been met.
Coordinated an acting workshop led by Kristina Anapau,from Hilo,who has
starring role in popular HBO television show,True Blood.
Presented information about career opportunities available in film industry at
screenwriting workshop in Kona.
f) Four(4) film festivals, conferences, or trade shows to promote our own local
production capabilities,provide network opportunities for filmmakers, attract more
filmmaking to the county and to give a voice to our diverse cultural communities:
100% of this objective has been met.
Assisted four(4) organizations to promote the film industry and its capabilities:
Hawai'i Film Ho'ike,Hawai'i Island Film Festival (HIFF) in Hilo, a BIVB
marketing seminar, and program coordinated by 'Imiloa.
Also sponsored four(4) film festivals: Pahoa Surf Film Festival, Chinese Film
Festival,Big Island Film Festival and the UH—Hilo Student Film Festival.
4. Apply for a grant to provide training and education for workforce development in
filmmaking by June 2012.
100% of this objective has been met.
Partnered with BIVB to fund a marketing program to attract more Reality TV to
the island,which includes training and workforce development opportunities.
Negotiations in progress with producer of a Reality show to begin shooting in
August,2012.
Final Status Report on Program Objectives for FY 2011-12 20
22
HIGHWAY FUND
PUBLIC WORKS
TRAFFIC DIVISION
Existing Maintenance
Signals & Streetlights
1. Maintain 5%or less signal light failure rate.
Actual performance: 0.02% failure rate or 99.98% operational.
2. Improve upon street light failure rate of 30%.
Actual performance: 9.61% failure rate on reported street lights or
90.39% operational.
Traffic Signs & Markings
1. Restripe 250 line miles per year(total of 1,000 line miles over 4 years)to
address reflectivity.
Actual performance: 122.6 miles or 49% of 250 line miles per year goal.
Improvements
Signals & Streetlights
1. Connect 15 signals per year to Traffic Command Center.
Actual performance: 4 signals. Goal was not met over a 6 month period
due to maintenance and LED conversions.
2. Convert 1,000 LPS units per year with LED lightings (total of approx. 9600
lights).
Actual performance: 624 LED's installed. Goal was met over a 6 month
period.
3. Upgrade 5 crosswalks per year.
Actual performance: 0 crosswalks. Goal was not met over a 6 month
period due to new Rectangular Rapid Flash Beacons (RRFB) not yet
received.
Safety
1. Investigate and process complaints and requests within 30 calendar days.
Actual performance: 93%
Six Month Progress Report on Program Objectives for FY 2012-13 1
PUBLIC WORKS
TRAFFIC DIVISION
2. Transportation Asset Management Program
o Acquire new photo log every two years of all public roadways in Hawaii
County, a full traffic sign inventory of all County owned/maintained
signs, and road ratings of all County owned/maintained roads.
We completed this project in the 2011-2012 fiscal year and hope to
acquire a new photo log and street light inventory in the 2013-2014
fiscal year. No plans for a follow-up sign inventory or road rating
inventory. Photo log every two years is the goal.
o Update GIS (Geographic Information System) inventory management to
include annual goals for signs at 4800 each and striping 250 line miles
The traffic sign inventory was integrated into RoadSoft GIS in
2012-2013 fiscal year. Maintenance program has started, but
updates in software are not slated until the second half of this
fiscal year due to pending training. This performance goal will
also depend on the Traffic Signs and Markings section
maintenance rates. Striping inventory is a future goal once the
traffic signs are completed.
Six Month Progress Report on Program Objectives for FY 2012-13 2
PUBLIC WORKS
HIGHWAY MAINTENANCE
DIVISION
1. Continue island-wide in-house resurfacing program and resurface a total of 35 miles.
For July to December 2012,we resurfaced 4.96 miles* of various County roads:
South Hilo 2.35 miles
North Hilo/Hamakua 0.00 mile
North/South Kohala 1.30 miles
North/South Kona 0.01 miles
Ka`u 0.00 mile
Puna 1.30 miles
*Includes Roads In Limbo and shoulder improvements
2. Evaluate the grass cutting operation and maintain the standard of six miles (12 total)per
operator/equipment per workday and the goal of a five-week cycle per district.
For July to December 2012, our grass cutting cycles were completed as follows:
South Hilo 3 to 6 weeks
North Hilo/Hamakua 3 to 6 weeks
North/South Kohala 3 to 6 weeks
North/South Kona 3 to 6 weeks
Ka`u 5 to 6 weeks
Puna 2 to 6 weeks
Six Month Progress Report on Program Objectives for FY 2012-13 3
PUBLIC WORKS
TRAFFIC DIVISION
Existing Maintenance
Signals & Streetlights
1. Maintain 5% or less signal light failure rate. Performance measurement:
actual against 5% goal.
Actual performance: 0.11% failure rate or 99.89% operational.
2. Improve upon street light failure rate of 30%. Performance measurement:
actual against 30% goal.
Actual performance: 19.70% failure rate on reported street lights or
80.30% operational.
Traffic Signs & Markings
1. Restripe 140 miles per year(total of 960 miles over 7 years). Performance
measurement: actual against 140 mile goal.
Actual performance: 87.9 miles or 63% against 140 mile goal. Goal was
not met due to shortage in thermoplastic material and weather delays.
Improvements
Signals & Streetlights
1. Connect 15 signals per year to Traffic Command Center. Performance
measurement: actual against 15 signal installs per year.
Actual performance: 12 signals. Goal not met due to concentration on
existing maintenance of signals & streetlights.
2. Convert 1,000 LPS units per year with LED lightings (total of--9600
lights). Performance measurement: actual against 1,000 unit goal.
Actual performance: 16 LPS units. Goal was not met due to Contract
Award date of January 2012 and installations started in FY 2012-13.
Plan to complete installation by year end.
3. Upgrade 5 crosswalks per year. Performance measurement: actual against
5 crosswalks per year goal.
Actual performance: 0 crosswalks. Goal was not met due to new
Rapid Flashing Beacon units and poles on order, pending arrival.
Final Status Report on Program Objectives for FY 2011-12 1
PUBLIC WORKS
TRAFFIC DIVISION
Safety
1. Investigate and process complaints and requests within 30 calendar days.
o %processed=<30 days
Actual performance: 74%
o > 30 days = <60 days
Actual performance: 14%
o > 60days= <90 days
Actual performance: 3%
o > 90 days
Actual performance: 9%
o unprocessed
Actual performance: 2 complaints and requests unprocessed or
1% of total received:
140 complaints received,total processed: 138.
Final Status Report on Program Objectives for FY 2011-12 2
PUBLIC WORKS
HIGHWAY MAINTENANCE DIVISION
1. Continue the island-wide in-house resurfacing program and resurface a total of 35
miles.
From July 2011 to June 2012,we resurfaced 20.38 miles of County roads,
including roads-in-limbo, as follows:
South Hilo 7.54 miles
North Hilo/Hamakua 3.20 miles
North/South Kohala 2.31 miles
North/South Kona 1.78 miles
Ka`u 1.25 miles
Puna 4.30 miles
2. Evaluate the grass cutting operation and maintain the standard of six miles (12 total)per
operator/equipment per workday and the goal of a five-week cycle per district.
From July 2011 to June 2012, our grass cutting cycles were completed as follows:
South Hilo 3 to 6 weeks
North Hilo/Hamakua 6 weeks
North/South Kohala 1 to 4 weeks
North/South Kona 6 weeks
Ka`u 5 to 6 weeks
Puna 2 to 6 weeks
Final Status Report on Program Objectives for FY 2011-12 3
23
SEWER FUND
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
ADMINISTRATION
1. Complete repairs to the Hilo Wastewater Treatment Plant(WWTP) Outfall.
Project has been delayed due to additional permit requirements form NOAA
and requirement for a biological assessment prior to performance of any
construction work.
2. Complete repairs to the Kalaniana'ole Interceptor—Phase 2.
Work is in progress with construction anticipated to be completed in April 2013.
3. Complete upgrade of the Pua Sewage Pump Station(SPS) and Force Main.
Work is anticipated to be completed in 2nd Quarter 2013.
4. Complete upgrade of the Wailoa SPS.
This project was deferred due to insufficient operational funds and has been re-
budgeted for FY 13-14.
5. Complete replacement of the Papa'ikou and Kula`imano Dewatering Systems.
This project is anticipated to be completed in the 3rd quarter of 2012.
6. Initiate construction of the Na'alehu Large Capacity Cesspool (LCC) Replacement
project.
This project has been delayed due to identification of archaeological finds in the
proposed area and will require revision of the Environmental Assessment for the
project.
7. Initiate design of the Pahala LCC Replacement Project.
Design will be initiated following an archaeological and flora/fauna of the
proposed area for the wastewater treatment facility. It is anticipated that design
will be initiated in the 3" quarter 2013.
8. Initiate construction of the Kealakehe Sludge Removal and Aeration Upgrade Project.
Design of this project is at 95% completion; construction start date estimated at
July 2013.
Six Month Progress Report on Program Objectives for FY 2012-13 1
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
ADMINISTRATION
9. Initiate construction of the Lono Kona Sewer Improvement District Project.
Initiation of the project is pending determination from the US Department of
Agriculture whether the project will meet requirements for funding(grant
and/or loan) under their program. The application was submitted on June 1,
2012 and is still be reviewed by the agency.
10. Continue construction of the North Kona Sewer and Reuse project in conjunction
with the State DOT's Queen Ka ahumanu Highway Widening Project—Phase 2.
The State DOT has notified the County that the road section between Kealakehe
Parkway and Hina Lani St. will need to be re-designed due to the presence of
archaeological finds. The State DOT is currently negotiating with the contractor
with regard to additional costs and time frames.
11. Continue to ensure plant operators receive adequate training and refreshers to be able
to renew their operator certification licenses and to further their learning as they
pursue career advancement within the organization.
Training opportunities continue to be provided.
12. Participate in providing input on operator training classes overseen by the continuing
Statewide Operator Training Center (SWOTC).
Training for operators is currently being performed by the University of
Hawaii College of Engineering in accordance with a Memorandum of
Understanding with the State of Hawai'i Department of Health and the
University of Hawai'i in lieu of training being provided directly by the SWOTC.
13. Finalize development of the Asset Management System (AMS)program as well as
implementing procedures established within the system.
Currently use of an updated inventory, preventive maintenance, purchasing,
and work order systems have been implemented. The WWD's Information
Systems Analyst position was recently vacated. Until that position is filled,
finalization of the AMS is not possible.
14. Implement Sewer Rate Increase to adequately support Wastewater facilities including
sewer mains, sewage pump stations and wastewater treatment plants.
It is currently anticipated that a Sewer Rate Increase will be implemented within
the next year.
Six Month Progress Report on Program Objectives for FY 2012-13 2
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
OPERATIONS
1. Ensure plant operators receive adequate training and refreshers to be able to renew
their operator certification licenses and to further their learning as they pursue career
advancement within the organization.
Training opportunities continue to be provided.
2. Train operations personnel to recognize and utilize the different aspects of the asset
management system that is under the lead of the WWD Administration. The intent is
to increase efficiency by using a continuous improvement process.
As indicated under Administration, elements of the Asset Management System
are in the process of being implemented. However, as the Information Systems
Analyst position is currently vacant, progression has stopped.
3. Strive for acceptable ratings from Department of Health during inspections of the
wastewater treatment facilities by exercising proper plant process control, health and
safety procedures and laboratory quality control.
The Kealakehe WWTP received an Unacceptable rating for an inspection
conducted in November 2012and the WWD submitted a response to the report
on January 23,2013. The unacceptable rating was based on:
a. Failure to implement a reuse system and continued use of an infiltration
basin for disposal of effluent.
b. Deteriorated condition of the aeration system.
c. Sludge has not been removed from the lagoons since inception of the facility.
d. Inadequate sewer service charges.
A Compliance Evaluation Inspection was performed at the Hilo WWTP by a
contractor for the EPA in 2011 and 2012 but the reports have not yet been
formally issued.
A Compliance Evaluation Inspection of the Papa'ikou and Kula`imano WWTPs
by a contractor for the EPA was conducted in 2012 and reports were received in
January 2013. The County is in the process of providing responses to the
inspection.
Six Month Progress Report on Program Objectives for FY 2012-13 3
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
OPERATIONS
4. Continue to implement an inflow and infiltration (I/I)program for the Hilo Sewer
System in order to reduce influent flow to the Hilo WWTP.
I/I efforts (chemical grouting of Kalaniana'ole Avenue, installation of repair
sleeves on Wailoa Interceptor, and other miscellaneous repairs) have resulted in
a reduction of flow of approximately 400-500,000 gallons per day.
Rehabilitation of the Kalaniana'ole Avenue Interceptor Sewer Phase 2 is
anticipated to further reduce I/I as Closed Circuit TV inspection has identified
areas of additional infiltration.
The WWD is currently working with the Parks Department to address I/I within
the Ho'olulu complex.
5. Continue to implement an inflow and infiltration(I/I) program for the Kona Sewer
System in order to reduce chloride concentrations as the WWD Administration
continues to establish an effluent reuse program in Kona.
Work to eliminate a section of main on Ali'i Drive which was leaking was
completed in March 2012 and chemical grouting of leaking joints on Ali'i Drive
by County personnel was also performed.
6. Continue to reduce operational expenses. Initiate plans to reduce Operation and
Maintenance (O&M) activities at smaller Sewage Pump Stations, Kula'imano
WWTP, Papa'ikou WWTP, and Kapehu WWTP to reduce expenses while attempting
to minimize the additional risk of failure and non-compliance events to the extent
possible.
Due to the lack of funds for O&M maintenance and replacement activities this
has not been implemented as the present condition of the facilities would result
in unacceptable risk to the County if the frequency of station checks were
reduced.
Six Month Progress Report on Program Objectives for FY 2012-13 4
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
ADMINISTRATION
1. Complete the construction of the Honoka'a Large Capacity Cesspool Replacement—
Phase 2 project to upgrade the existing Honoka'a Wastewater Treatment Plant.
Substantial completion for the project was issued July 25,2012 and connection
notices were issued to inform accessible properties that the 180 calendar day
connection period would start on August 1,2012 with a required connection
deadline of January 28,2013.
2. Complete the design of a new Wastewater Sewer Collection/Treatment/and Disposal
system to replace the existing system and close existing County-owned Large
Capacity Cesspools in Na'alehu.
Design of the Collection system has been completed and it is currently
anticipated that the project will be out to bid in early 2013. Design work on the
WWTP has been delayed due to the identification of archaeological issues and it
is currently anticipated that construction of the Wastewater Treatment and
Disposal portion would begin in either the 3rd or 4th quarter of 2013.
3. Initiate design of a new Wastewater Sewer Collection/Treatment/and Disposal system
to replace the existing system and close existing County-owned Large Capacity
Cesspools in Pahala.
Design will be initiated pending completion of preliminary studies
(archaeological, geological,flora/fauna) studies of a potential site for the
treatment and disposal system. It is currently anticipated that preliminary
studies will be initiated in early 2013.
4. Complete construction of the North Kona Sewer and Effluent Reuse Project, Phase I
in conjunction with the State of Hawai'i Department of Transportation's Queen
Ka'ahumanu Highway Widening Project—Phase 2.
The project has been delayed due to unanticipated archaeological issues. The
State has indicated that it is currently anticipated that construction would begin
in June 2013.
5. Begin construction of the Kealakehe Wastewater Treatment Plant Aeration Upgrade
and Sludge Removal project to restore treatment capacity at the plant.
Design work is currently at 95% completion and it is currently anticipated that
the project will be bid out prior to the end of 2013.
Final Status Report on Program Objectives for FY 2011-12 1
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
ADMINISTRATION
6. Begin construction for the rehabilitation of the Kalanianaole Avenue Gravity Sewer
Interceptor from Keaa St. to Pua Avenue.
The contract for rehabilitation of the Kalaniana'ole Avenue Gravity Sewer
Interceptor was executed in May 2012 and construction work began in
September 2012. It is currently anticipated that construction would be
completed in April 2013.
7. Continue to ensure plant operators receive adequate training and refreshers to be able
to renew their operator certification licenses and to further their learning as they
pursue career advancement within the organization.
Training opportunities continue to be provided.
8. Participate in providing input on operator training classes overseen by the continuing
Statewide Operator Training Center (SWOTC).
Training for operators is currently being performed by the University of
Hawaii College of Engineering in accordance with a Memorandum of
Understanding with the State of Hawaii Department of Health and the
University of Hawaii in lieu of training being provided directly by the SWOTC.
9. Continue with developing the Asset Management System (AMS) program as well as
implementing procedures established within the system
Currently use of an updated inventory, preventive maintenance, purchasing,
and work order systems have been implemented.
Final Status Report on Program Objectives for FY 2011-12 2
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
OPERATIONS
1. Ensure plant operators receive adequate training and refreshers to be able to renew
their operator certification licenses and to further their learning as they pursue career
advancement within the organization.
Training opportunities continue to be provided.
2. Train operations personnel to recognize and utilize the different aspects of the asset
management system that is under the lead of the WWD Administration. The intent is
to increase efficiency by using a continuous improvement process.
As indicated under Administration, elements of the Asset Management System
are in the process of being implemented.
3. Strive for acceptable ratings from Department of Health during inspections of the
wastewater treatment facilities by exercising proper plant process control, health and
safety procedures and laboratory quality control.
The Kealakehe WWTP received a Conditional Acceptance rating for an
inspection conducted in December 2011 and the WWD submitted a response to
the report.
A Compliance Evaluation Inspection was performed at the Hilo WWTP by a
contractor for the EPA in 2011 but the report has not yet been formally issued.
A Compliance Evaluation Inspection of the Papa'ikou and Kula'imano WWTPs
by a contractor for the EPA was conducted in 2012 but reports have not yet been
issued.
4. Continue to implement an inflow and infiltration (I/I)program for the Hilo Sewer
System in order to reduce influent flow to the Hilo Wastewater Treatment Plant.
I/I efforts (chemical grouting of Kalaniana'ole Avenue, installation of repair
sleeves on Wailoa Interceptor, and other miscellaneous repairs) have resulted in
a reduction of flow of approximately 400-500,000 gallons per day.
Rehabilitation of the Kalaniana'ole Avenue Interceptor Sewer Phase 2 is
anticipated to further reduce I/I as Closed Circuit TV inspection has identified
areas of additional infiltration.
Final Status Report on Program Objectives for FY 2011-12 3
ENVIRONMENTAL MANAGEMENT
WASTEWATER DIVISION
OPERATIONS
5. Continue to implement an inflow and infiltration(I/I)program for the Kona Sewer
System in order to reduce chloride concentrations as the WWD Administration
continues to establish an effluent reuse program in Kona.
Work to eliminate a section of main on Ali'i Drive which was leaking was
completed in March 2012 and chemical grouting of leaking joints on Ali'i Drive
by County personnel was also performed.
6. Initiate planning, design and/or construction of two (2) Replacement Reserve
Account projects:
a. Begin repairs underneath the Hilo Wastewater Treatment Plan Ocean Discharge
Outfall pipe to rectify undermining effects that were identified along the pipe
alignment during the underwater inspection.
Design work is currently at 95% completion and it is currently anticipated
that the project will be out to bid prior to the end of 2013.
b. Renovate the Wailoa Sewage Pump Station to included replacing aged process
equipment.
Design work on the project is expected to start in mid-2013 due to the many
projects currently being run concurrently by the limited staff in the WWD.
7. Install autodialers at Hilo Wastewater Treatment Plant, Kula'imano WWTP,
Papa'ikou WWTP and Sewage Pump stations to improve alarm system monitoring.
Autodialers at the Hilo,Papa'ikou and Kula'imano WWTP's have been installed
and staff is currently in the process of installing autodilalers at Sewage Pump
Stations. It is currently anticipated that completion of autodialer installations
will occur by mid-2013.
Final Status Report on Program Objectives for FY 2011-12 4
24
CEMETERY FUND
PARKS & RECREATION
CEMETERY FUND
1. Conduct maintenance and repair activities.
Maintenance and repair activities have been conducted daily.
Six Month Progress Report on Program Objectives for FY 2012-13 1
PARKS & RECREATION
CEMETERY FUND
1. Conduct maintenance and repair activities.
Objective achieved. Maintenance and repair activities have been conducted
daily.
Final Status Report on Program Objectives for FY 2011-12 1
25
BIKEWAY FUND
PARKS & RECREATION
BIKEWAY FUND
1. Conduct one recreational bike activity in each of 5 recreational districts by
June 30, 2013.
Objective being achieved.
Yano Hall—Bike to Pine trees, September 28,2012.
Old Kona Airport Park-Keiki Triathlon, Oct 19,2012.
Six Month Progress Report on Program Objectives for FY 2012-13 1
PARKS & RECREATION
BIKEWAY FUND
1. Conduct one recreational bike activity in each of 5 recreational districts by
June 30, 2012.
Objective not achieved. One activity was conducted at Yano Hall—Off Road
Bike to Pine trees (September 16,2011)
Final Status Report on Program Objectives for FY 2011-12 1
26
BUTIFICATIG1N FUND
PUBLIC WORKS
BEAUTIFICATION FUND
1. Continue to initiate two roadside planting projects every year.
One beautification project has been initiated at Reed's Bay Beach Park.
2. Continue to plant or replant a minimum of 10 trees each year.
Objective achieved. 14 Loulu Palms have been planted at Reed's Bay Beach
Park.
3. Enhance and continue the existing Litter Pick-up along County Roads Program with
the Highways Division of the Department of Public Works.
Contracted for trash cans/bins and trash removal at Pahoa Village and Puako
Beach Drive. Highway Maintenance Division continued trash collection services
for Downtown Hilo and Kailua Village Business Improvement District
receptacles in addition to trash pick-up as part of the Division's Roadside
Maintenance Program. When requested by volunteer groups, the Districts
provide trash bags for the volunteer's use during their trash pick-up projects at
other County roadsides. In the current year, additional litter receptacles were
purchased for replacements or new location installations.
Six Month Progress Report on Program Objectives for FY 2012-13 1
PUBLIC WORKS
BEAUTIFICATION FUND
1. Continue to initiate two roadside planting projects every year.
Objective not achieved. One beautification project was identified at Reed's Bay
Beach Park but has been postponed until FY 12-13.
2. Continue to plant or replant a minimum of 10 trees each year.
Objective not achieved. Reed's Bay Beach Park roadside beautification project
has been identified but has been postponed until FY 12-13.
3. Enhance and continue the existing Litter Pick-up along County Roads Program with
the Highways Division of the Department of Public Works.
Contracted for trash cans/bins in Pahoa Village and on Puako Beach Drive.
Highways Division continued trash services for downtown Hilo and Kailua-Kona
receptacles.
Final Status Report on Program Objectives for FY 2011-12 1
27
VEHICLE DISPOSAL FUND
ENVIRONMENTAL MANAGEMENT
VEHICLE DISPOSAL FUND
1. Coordinate removal from public access roadways those vehicles classified as
abandoned/derelict.
Received 570 vehicle incident reports forwarded from the County Police
Department,of which 261 vehicles could not be found at reported locations. A
total of 309 vehicles were towed to County Salvage Facilities. 183 vehicles were
removed from West Hawai'i to the Kealakehe/Kailua Salvage Facility, and 126
vehicles were removed from East Hawai'i to the Hilo Salvage Facility.
2. Process and recycle all derelict/abandoned vehicles in compliance with Department of
Health requirements.
No reports of any violations.
3. Monitor salvage facility operations contract for the processing and shipment of scrap
metal.
Scrap metal contractor removed a total of 11,818 tons for the first 6 months of
FY 12-13. Staff verifies invoices via weight tickets and shipping documents and
tracks scrap metal commodities through a permit log from our vendor.
4. Coordinate the removal, recycling and/or re-use or disposal of used tires for
beneficial use.
Tires are currently retrieved from the various transfer sites and landfills after
they have been illegally dumped at these sites. Tires are also processed as part of
our abandoned vehicle and scrap metal collection programs.
Six month Status Report on Program Objectives for FY 2012-13 1
ENVIRONMENTAL MANAGEMENT
VEHICLE DISPOSAL FUND
1. Coordinate removal from public access roadways those vehicles classified as
abandoned/derelict.
Received 1,207 vehicle incident reports forwarded from the County Police
Department, of which 652 vehicles could not be found at reported locations. A
total of 555 vehicles were towed to County Salvage Facilities. 359 vehicles were
removed from West Hawaii to the Kealakehe/Kailua Salvage Facility, and 196
vehicles were removed from East Hawaii to the Hilo Salvage Facility.
2. Process and recycle all derelict/abandoned vehicles in compliance with Department of
Health requirements.
No reports of any violations.
3. Monitor salvage facility operations contract for the processing and shipment of scrap
metal.
Scrap metal contractor removed a total of 35,240 tons for the fiscal year 2011-12.
Staff verifies invoices via weight tickets and shipping documents and tracks
scrap metal commodities through a permit log from our vendor.
4. Coordinate the removal, recycling and/or re-use or disposal of used tires for
beneficial use.
The AV program looked at various ways in which to incorporate provisions into
contracts for the processing of tires for a more beneficial on island usage.
The program continues to work with the vendor in the removal of tires. The
Solid Waste Division is coordinating efforts to remove illegally dumped tires
received at our landfills and transfer stations and transport them to our
vendor's tire processing facility. These tires are processed in addition to those
that come from the County scrap metal facilities.
Final Status Report on Program Objectives for FY 2011-12 1
28
SOLID WASTE FUND
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
1. Implement proposed actions identified in the Update to the Integrated Solid Waste
Management Plan for the County of Hawai`i.
The 2009 Integrated Resources and Solid Waste Management Plan identified
three(3) major alternatives for solid waste management in the County:
a.) Implement a series of programs to reduce the volume of waste entering the
landfills:
i) Awarded a new contract for processing greenwaste at both West
Hawai'i Sanitary Landfill and South Hilo Sanitary Landfill starting
January 2013.
ii) Hosted field trips of the solid waste facilities and sponsored various
events around the island to educate and promote recycling.
iii) Continued to provide courses for the promotion of backyard
composting which included the distribution of home composting units.
b.) Make improvements to existing infrastructure to accommodate new waste
reduction programs:
i) Improvements to the recycling and green waste programs at the
Kealakehe Transfer Station are expected to be completed in February
of 2013. These improvements include an improved green waste drop-
off site, reuse area and various improvements to the 2-bin recycling
program.
c.) Conduct more in-depth evaluations of two options to address the need for
long term capacity for residuals needing disposal.
i) The County is continuing to evaluate the options for solid waste
disposal in East Hawai'i.
2. Continue repairs and enhancement services at all County transfer stations.
Construction is nearly completed for improvements at the Kealakehe
Transfer Station. Key features of the Kealakehe recycling improvements
include more convenient drop offs for recycling and green waste.
Planning work is being done for repairs at the Volcano and Glenwood
transfer sites.
Six Month Progress Report on Program Objectives for FY 2012-13 1
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
Improvements were made to transfer stations in West Hawai'i which will
help to prevent our customers from standing on the chute entering the refuse
trailers. Automotive Division welders were utilized to make these
improvements. The remaining transfer stations will see similar
improvements take place during the remainder of FY 12-13.
3. Fleet Maintenance - Continue a daily maintenance checklist and recurring
replacement schedule on our heavy equipment based on age and repair costs.
The County continued to utilize a vendor to provide limited night
maintenance service for the truck tractors and the compactor trucks on an
as needed" basis. Repair work is performed through the Automotive
Division of the Department of Public Works when staff is available.
Otherwise, it is contracted out to local vendors.
The Solid Waste Division (SWD) is responsible for operating and
maintaining two (2) active landfills, one(1) refuse sorting facility, twenty-two
(22) transfer stations, three (3) base yards and two (2) inactive landfills in
addition to performing island-wide transportation of municipal solid waste
362 days a year.
Emergency repairs are being performed through the Automotive Division
when space and staff are available. Upon recommendation from the
Automotive Division, emergency repairs are contracted out.
4. Comply with Department of Health Chapter 58.1 Hawai`i Administrative Rules to
ban or require source separation of green waste from entering County disposal
facilities.
Staff continues to work toward development of composting facilities at the East
and West Hawaii landfills to which all green waste and other organics will be
directed.
The Division will work toward adding additional greenwaste collection sites
during the remainder of FY 12-13. Additional greenwaste collection bins are
being provided as part of the improvements at the Kealakehe Transfer Site and
will be put into service as the new equipment arrives.
Six Month Progress Report on Program Objectives for FY 2012-13 2
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
5. Continue post-closure maintenance and monitoring of Kailua and old Waimea
landfills.
The County continues to contract services to provide quarterly monitoring,
limited maintenance and subsurface fire suppression activities at the Kailua
Landfill and the Waimea Landfill. The draft remedial action plan to address the
ongoing subsurface fires at the Waimea Landfill, as well as to insure compliance
with DOH/US EPA regulations,has been approved by the State Department of
Health (DOH).
Emphasis was made at the Kailua Landfill site to add a significant quantity of
soil materials to the various sinkholes and problematic areas of the site. It
appears that progress is being made with this approach to the ongoing landfill
fire issue.
6. Expand recycling education, glass recycling, e-waste collections,household
hazardous waste collections and landfill diversion programs.
a) Recycling Education Program—Public education efforts have continued
to be enhanced to increase awareness of the 2-bin recycling program at most
transfer stations. Additional signage has been installed at the Kealakehe Site
to more clearly explain aspects of the recycling programs. Other
promotional programs included Recycle Guide inserts in local newspapers on
Earth Day, Hawaii Recycles Day, and reusable shopping bag distributions.
The HI-5 Program continues to offer HI-5 recycling bins for use at community
and special events. The Department also encourages businesses and community
groups to start recycling initiatives and provides information to those interested
in establishing new recycling ventures on-island.
b) The SWD participated in education sessions in support of the new plastic bag
reduction law for the County. The SWD will continue to coordinate the
community outreach effort which includes advertising and speaking with the
business community and public.
c) The Department also sets up display booths at various community events to
promote recycling and to educate the public on recycling opportunities and how
they affect our environment.
Six Month Progress Report on Program Objectives for FY 2012-13 3
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
d) Glass Recycling-Non HI-5 glass bins have been operating at nineteen (19) of
the island's twenty-two (22)transfer stations. The Department is working with
local recyclers to develop an end use market on-island. Beneficial on-island
value-added end uses include glasscrete which has been used to improve surfaces
at select transfer stations and Leadership in Energy and Environmental Design
(LEED) certified buildings.
e) E-Waste Program - Residential E-Waste collections continue at four(4) of
the County transfer stations. Events are held at the Wai'ohinu,Waimea,
Kealakehe and Hilo Transfer Stations on a rotating basis. Commercial E-Waste
collection is done once per month at the Hilo Transfer Station.
f) Household Hazardous Waste (HHW) Program—During the first six months
of FY12-13,the Department collected household hazardous waste at three (3)
HHW Event Collections in Hilo, Kailua-Kona,and Wai'ohinu.
g) Reuse-The County's program to collect and reuse latex paint and divert this
from our landfills is available in conjunction with our HHW Event Collections
and at our Kea'au Recycling and Reuse Center(KRRC). This program, located
at the KRRC site,is part of an expansion of services to increase diversion.
h) Mixed Recyclables -Mixed Recyclables collection and diversion is available
at nineteen (19) of our twenty-two (22) transfer stations. Segregated paper
recycling(mainly separate cardboard and newspaper bins) are located at the
Hilo, Kea'au and Kealakehe(cardboard only) transfer stations.
i) Reuse Centers Program -Kea'au Recycling and Reuse Center(KRRC), HAwi,
Waimea, PAhoa, and Keauhou Reuse Centers continue to operate successfully.
With expanded hours of service at these sites, illegal dumping and incidents of
recyclables contamination have been reduced.
j) The County Recycling website is continually updated and maintained in order
to increase the methods by which the public can access convenient 24 hour up-
to-date information about recycling on the Big Island. The website,
www.hawaiizerowaste.org, provides the public with detailed information on the
Department's SWD and County-sponsored recycling programs as well as other
relevant recycling events and information.
k) Other Recycling Programs: The Department continues to offer its Do-It-
Yourself Used Motor Oil Recycling Program via Recycle Hawaii and
participating drop-off vendors. The Department also maintains its Landfill
Diversion Incentive Program for paper, non HI-5 plastics and glass.
Six Month Progress Report on Program Objectives for FY 2012-13 4
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
7. Support the State DOH HI5 programs and redemption centers for the public.
There are currently nineteen (19) certified redemption center(CRC)
locations on the Big Island which include seventeen (17) permanent sites and
two (2) mobile services. HMP Inc., dba Business Services Hawai i, is
currently operating redemption centers at ten (10) of the County's rural
transfer stations. In addition,Atlas Recycling LLC offers redemption
services at five(5) permanent locations; three (3) in Hilo,two (2) in Kona.
Atlas also offers mobile redemption services in Ocean View and Na'alehu.
Reynolds Recycling and Mr. K's Recycling and Redemption also operate
redemption centers in Hilo.
a) County HI-5 recycling staff conduct regular compliance inspections at
all CRCs. Inspection reports are filed with DOH on a monthly basis.
b) County HI-5 recycling staff also conducts regular retail inspections for
retailer compliance with the HI-5 Bottle Bill law. Monthly inspection reports
are filed with DOH.
Six Month Progress Report on Program Objectives for FY 2012-13 5
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
1. Implement proposed actions identified in the Update to the Integrated Solid Waste
Management Plan for the County of Hawai`i.
The 2009 Integrated Resources and Solid Waste Management Plan identified
three(3) major alternatives for solid waste management in the County:
a.) Implement a series of programs to reduce the volume of waste entering the
landfills:
i) Expanded the availability and the convenience of reuse and recycling
opportunities by improving facilities with bamboo shelters.
ii) Drafted RFP for green waste diversion; anticipate award of a new
contract to begin in January 2013.
iii) Hosted field trips of the solid waste facilities and sponsored various
events around the island to educate and promote recycling.
iv) Implemented programs within County departments to improve waste
reduction practices. Audited and provided training throughout the
county offices and base yards.
b.) Make improvements to existing infrastructure to accommodate new waste
reduction programs:
i) Improvements to the recycling and green waste programs at the
Kealakehe Transfer Station are ongoing, including an improved green
waste drop-off site, reuse area and various improvements to the 2-bin
recycling program. A new reuse area is also being incorporated into this
site.
ii) Improvements have been made at both the East Hawai'i Organics Facility
and the West Hawai'i Organics Facilities. These improvements will allow
the green waste contractor to operate more efficiently.
c) Conduct more in-depth evaluations of two options to address the need for long
term capacity for residuals needing disposaL
i) The County is continuing to evaluate the options for solid waste disposal
in East Hawai'i.
Final Status Report on Program Objectives for FY 2011-12 1
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
2. Continue repairs and enhancement services at all County transfer stations.
A construction contract was awarded for Kealakehe recycling improvements.
Key features of the Kealakehe recycling improvements will include more
convenient drop offs for recycling and green waste. Planning work is being done
for repairs at the Volcano and Glenwood transfer sites.
3. Fleet Maintenance - Continue a daily maintenance checklist and recurring
replacement schedule on our heavy equipment based on age and repair costs.
The County contracted with a vendor to provide limited night maintenance
service for the truck tractors and the compactor trucks on an "as needed" basis.
Repair work is performed through the Automotive Division of the Department
of Public Works when staff is available. Otherwise, it is contracted out to local
vendors.
The Solid Waste Division (SWD) is responsible for operating and maintaining
two (2) active landfills,one (1) refuse sorting facility, twenty-two (22) transfer
stations,three (3) base yards and two (2) inactive landfills in addition to
performing island-wide transportation of municipal solid waste 362 days a year.
Emergency repairs are being performed through the Automotive Division when
space and staff are available. Upon recommendation from the Automotive
Division, emergency repairs are contracted out.
4. Comply with Department of Health Chapter 58.1 Hawai`i Administrative Rules to ban or
require source separation of green waste from entering County disposal facilities.
Staff continues to work toward development of composting facilities at the East and
West Hawaii landfills to which all green waste and other organics will be directed.
Development of alternate disposal options for green waste and organics is the
critical first step in moving toward diverting such wastes from our landfills.
Final Status Report on Program Objectives for FY 2011-12 2
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
5. Continue post-closure maintenance and monitoring of Kailua and old Waimea landfills.
The County contracted services to provide quarterly monitoring,limited
maintenance and subsurface fire suppression activities at the Kailua Landfill
and the Waimea Landfill. The draft remedial action plan to address the ongoing
subsurface fires at the Waimea Landfill, as well as to insure compliance with
DOH/US EPA regulations,has been approved by the State Department of
Health (DOH).
Quarterly monitoring activities continue to evaluate the impact of cover material
that was placed over select areas of the Waimea Landfill.
6. Expand recycling education, used residential motor oil recycling, glass recycling, e-waste
collections, household hazardous waste collections and landfill diversion programs.
a) Recycling Education Program—Public education efforts were enhanced to
increase awareness of the 2-bin recycling program at most transfer stations.
New signage has been designed and installed at various transfer stations to more
clearly explain aspects of the recycling programs. Other promotional programs
included Recycle Guide inserts in local newspapers on Earth Day,Hawaii
Recycles Day, and reusable shopping bag distributions.
Training sessions were provided to increase recycling within County government
offices by distributing recycling bins to County Departments,working with
County employees,janitorial staff and outside vendors to collect recyclables
from County facilities and to expand recycling at various public venues and
functions. The HI-5 Program offers HI-5 recycling bins for use at community
and special events. The Department also encourages businesses and community
groups to start recycling initiatives and provides information to those interested
in establishing new recycling ventures on-island.
b) The SWD participated in education sessions in support of the pending plastic
bag reduction law for the County. The SWD will continue to coordinate the
community outreach effort which includes advertising and speaking with the
business community and public.
c) The Department also sets up display booths at various community events to
promote recycling and to educate the public on recycling opportunities and how
they affect our environment.
Final Status Report on Program Objectives for FY 2011-12 3
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
d) Glass Recycling-Non HI-5 glass bins have been operating at nineteen (19) of
the island's twenty-two (22) transfer stations. The Department is working with
local recyclers to develop an end use market on-island. Beneficial on-island value-
added end uses include glasscrete which has been used to improve surfaces at select
transfer stations and Leadership in Energy and Environmental Design (LEED)
certified buildings.
e) E-Waste Program - Residential E-Waste collections are in place at four(4)
of the County transfer stations. Events are held at the Wai'ohinu,Waimea,
Kealakehe and Hilo Transfer Stations on a rotating basis. Commercial E-Waste
collection is done once per month at the Hilo Transfer Station.
f) Household Hazardous Waste (HHW) Program—The Department collected
household hazardous waste at its seven (7) HHW Event Collections in Hilo,Kailua-
Kona, Pahoa ,Waimea and Wai'ohinu during FY2012.
g) Reuse- The County's program to collect and reuse latex paint and divert this
from our landfills is available in conjunction with our HHW Event Collections and
at our Kea'au Recycling and Reuse Center(KRRC). This program, located at the
KRRC site, is part of an expansion of services to increase diversion.
h) Mixed Recyclables -Mixed Recyclables collection and diversion is available at
nineteen (19) of our twenty-two (22) transfer stations. Segregated paper recycling
(mainly separate cardboard and newspaper bins) are located at the Hilo,Kea'au
and Kealakehe (cardboard only) transfer stations.
i) Reuse Centers Program - Kea'au Recycling and Reuse Center(KRRC),
Hawi,Waimea,Pahoa, and Keauhou Reuse Centers continue to operate
successfully. With expanded hours of service at these sites, illegal dumping and
incidents of recyclables contamination have been reduced.
j) The County Recycling website is continually updated and maintained in
order to increase the methods by which the public can access convenient 24 hour
up-to-date information about recycling on the Big Island. The website,
www.hawaiizerowaste.org, provides the public with detailed information on the
Department's SWD and County-sponsored recycling programs as well as other
relevant recycling events and information.
k) Other Recycling Programs: The Department continues to offer its Do-It-
Yourself Used Motor Oil Recycling Program via Recycle Hawaii and
participating drop-off vendors. The Department also maintains its Landfill
Diversion Incentive Program for paper, non HI-5 plastics and glass.
Final Status Report on Program Objectives for FY 2011-12 4
ENVIRONMENTAL MANAGEMENT
SOLID WASTE FUND
7. Support the State DOH HI5 programs and redemption centers for the public.
There are currently nineteen (19) certified redemption center(CRC) locations
on the Big Island which include seventeen (17) permanent sites and two (2)
mobile services. HMP Inc., dba Business Services Hawaii, is currently
operating redemption centers at ten (10) of the County's rural transfer stations.
In addition,Atlas Recycling LLC offers redemption services at five (5)
permanent locations; three (3) in Hilo,two (2) in Kona. Atlas also offers mobile
redemption services in Ocean View and Na'alehu. Reynolds Recycling operates
a redemption center in Hilo. Mr. K's Recycling and Redemption also operates a
redemption center in Hilo.
a) County HI-5 recycling staff conduct regular compliance inspections at all
CRCs. Inspection reports are filed with DOH on a monthly basis.
b) County HI-5 recycling staff also conducts regular retail inspections for
retailer compliance with the HI-5 Bottle Bill law. Monthly inspection reports
are filed with DOH.
Final Status Report on Program Objectives for FY 2011-12 5
29
GOLF COURSE FUND
PARKS & RECREATION
GOLF COURSE FUND
1. Improve,beautify and maintain the greens,tees and fairways at the Hilo Municipal
Golf Course by:
a. aerating all golf course greens in October and May, weather permitting;
Objective being achieved. Aeration was completed in July (first phase).
Second phase scheduled for May.
b. verticut and de-thatch all greens in July, October, January, and April, weather
permitting, or as needed;
Objective being completed. Verticutting has been done July and October.
c. controlling application of fertilizer and pesticide to greens, fairways and tees
weekly, or as needed;
Objective being completed. Fertilizer and pesticides have been applied on a
regular basis.
d. controlling application of herbicide to greens,tees, stream beds, ditches and
course boundaries weekly, or as needed;
Objective being completed. Herbicide has been applied when possible due to
the inclement weather conditions.
e. daily mowing of greens;
Objective being achieved. Greens have been cut on a daily basis.
f. mowing of tee tops every Thursday, weather permitting;
Objective being achieved. Tee tops are mowed once a week.
g. mowing of fairways Monday through Friday, weather permitting;
Objective being achieved. Fairways are being mowed on a daily basis. Due
to the weather we have not been able to cover as much area as planned;
however, the mowers have been running Monday through Friday and also on
some weekends and holidays in order to keep up.
Six Month Progress Report on Program Objectives for FY 2012-13 1
PARKS & RECREATION
GOLF COURSE FUND
h. top dressing greens monthly, weather permitting.
Objective not achieved. We have not been able to top dress the greens with
sand as planned due to the weather. We have top dressed greens in July and
September and will continue to attempt to top dress monthly.
i. rolling of greens on a weekly basis, or as needed.
Objective not achieved. Because of the amount of rainfall,the greens have
been extremely wet and soft. These conditions prohibit us from running
rollers on the greens. As the weather improves we will be back on our
regular rolling schedule.
2. Schedule and assign tee times for:
a. individuals and groups on a daily basis;
Objective being achieved.
b. club tournaments every six months;
Objective being achieved.
c. larger fundraising tournaments on an annual basis. Targeting, but not limited to
six fundraisers per fiscal year.
Objective being achieved.
3. Schedule inspection and repairs of course structures, clubhouse facilities and
maintenance warehouse during the months of July, October, January, and April.
Objective being achieved. Inspections have been done in July, October, and
January.
4. Daily routine inspections and maintenance of equipment, course vehicles and safety
equipment.
Objective being achieved. Daily routine inspections are being done on a daily
basis.
Six Month Progress Report on Program Objectives for FY 2012-13 2
PARKS & RECREATION
GOLF COURSE FUND
5. 80% of the service surveys received by golfers will be satisfactory or better.
Objective being achieved.
6. 50% of all employees will have at least one training course.
Objective being achieved. Training sessions for the employees have been
scheduled.
7. 100%of employees will be exposed to safety talks at least once per month.
Objectives being achieved.
Six Month Progress Report on Program Objectives for FY 2012-13 3
PARKS & RECREATION
GOLF COURSE FUND
1. Improve, beautify and maintain the greens,tees and fairways at the Hilo Municipal
Golf Course by:
a. aerating all golf course greens in October and May, weather permitting;
Objective achieved. Greens were aerated in September and June.
b. verticut and de-thatch all greens in July, October, January, and April, weather
permitting, or as needed;
Objective achieved. Greens were verticutted in July, September,January
and April.
c. controlling application of fertilizer and pesticide to greens, fairways and tees
weekly, or as needed;
Objective achieved. Fertilizer and pesticide have been applied to greens and
tees on a monthly basis.
d. controlling application of herbicide to greens,tees, stream beds, ditches and
course boundaries weekly, or as needed;
Objective achieved. Herbicides have been applied as needed. Herbicide was
not applied from November through Mid-January due to inclement weather.
e. daily mowing of greens;
Objective achieved. Greens are mowed daily.
f. mowing of tee tops every Thursday, weather permitting;
Objective achieved. Tee tops have been mowed every Thursday.
g. mowing of fairways Monday through Friday, weather permitting;
Objective achieved. Fairways have been mowed on a daily basis.
h. top dressing greens monthly, weather permitting;
Objective is being achieved. Greens have been top dressed monthly with the
exception of December due to bad weather.
Final Status Report on Program Objectives for FY 2011-12 1
PARKS & RECREATION
GOLF COURSE FUND
i. rolling of greens on a weekly basis, or as needed.
Objective achieved. Greens have been rolled weekly with the exception of
December due to rain.
2. Schedule and assign tee times for:
a. individuals and groups on a daily basis;
Objective achieved.
b. club tournaments every six months;
Objective achieved.
c. larger fundraising tournaments on an annual basis. Targeting, but not limited to
six fundraisers per fiscal year.
Objective achieved.
3. Schedule inspection and repairs of course structures, clubhouse facilities and
maintenance warehouse during the months of July, October, January, and April.
Objective achieved. Inspections have been done on a monthly basis.
4. Daily routine inspections and maintenance of equipment, course vehicles and safety
equipment.
Objective achieved. Inspection of equipment has been done on a daily basis.
5. 80% of the service surveys received by golfers will be satisfactory or better.
Objective achieved.
6. 50% of all employees will have at least one training course.
100% of employees will be exposed to safety talks at least once per month.
Objective is being achieved. Employees are exposed to safety talks on a weekly
basis.
Final Status Report on Program Objectives for FY 2011-12 2
30
GEOTHERMAL
RELOCATION &
COMMUNITY BENEFITS
FUND
PLANNING
GEOTHERMAL RELOCATION & COMMUNITY
BENEFITS FUND
The Geothermal Relocation and Community Benefits Fund shall be administered in an
efficient and responsible manner complying with all applicable ordinances and rules.
Objective Being Achieved: There are twenty-three (23) relocation claims being
processed. Contracts to facilitate purchasing of these properties are being
completed.
Six Month Progress Report on Program Objectives for FY 2012-13 1
PLANNING
GEOTHERMAL RELOCATION & COMMUNITY
BENEFITS FUND
1. The Geothermal Relocation and Community Benefits Fund shall be administered in
an efficient and responsible manner complying with all applicable ordinances and
rules.
Objective Achieved. Coordination between Planning and the Puna
Councilperson's office is greatly improved facilitating a clearer budget and
better controls on expenditures. Compliance with applicable ordinances and
rules is easily achieved.
In the second half of the fiscal year, all expenditures have ceased with the
multiple relocation requests being submitted. All funds allocated to Community
Benefits and approved by council are intact. All future funds' income will be
expended towards relocations which is the primary purpose of the fund.
Final Status Report on Program Objectives for FY 2011-12 1
31
HOUSING FUND
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Office of the Assistant Housing Administrator
Accounting Branch
1. Provide accounting support to the divisions and improve at least two (2)
services/procedures which include improvements to internal procedures for end of
month reconciliation with County trial.
ONGOING. Refined cost allocation methods for indirect cost.
2. Conduct three (3) fiscal monitoring of various programs and projects.
ONGOING. Will coordinate monitoring in 4th quarter of the fiscal year.
Clerical Branch
1. Implement Laserfiche at the administrative office in Hilo.
ONGOING.
Technology Branch
1. Plan and coordinate at least one (1) upgrade of hardware and software to maintain the
operational efficiency of the LAN/WAN and other related automated systems within
the OHCD during the fiscal year.
ONGOING. Conversion of archived digital data to the laserfiche document
imaging software.
Community Development Division
Development Branch
1. Construct of 56 transitional/rental units of the Kaloko Housing Project.
ONGOING. (36) units under construction.
2. Construct 16 for-sale units of the Kamakoa Nui Community project.
ONGOING. Model homes completed & real estate broker is reviewing potential
buyers.
Six Month Progress Report on Program Objectives for FY 2012-13 1
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
3. Provide construction management services to six(6)projects.
ONGOING. We have completed two (2) projects to date to include: Carvalho
Park and Waiakea Uka. Currently out to bid on (two)2 projects,N. Kohala,
Kulaimano, & Yano Hall.
Planning Branch
1. Implement the housing code on two (2)conditioned housing developments.
COMPLETED. Aeko Hawai'i & Kumulani Gardens
2. Complete approval of rules and form documents for the housing code.
ONGOING.
3. Provide technical assistance with funding/exemption to four(4) housing projects.
COMPLETED. Kumulani Gardens,Mohouli Heights Sr., Pahoa Sr. Housing, &
HPP Self-Help Housing.
4. Complete 2 Fair Housing trainings for the general public.
ONGOING. Hold in April 2013.
5. Complete 2 Fair Housing trainings for persons with language barriers.
ONGOING. Scheduled for April 2013.
6. Increase Fair Housing training attendance by 4 new landlords.
ONGOING. Scheduled for April 2013.
7. Provide technical assistance to 20 Fair Housing inquiries.
COMPLETED. Thirty eight (38) Fair Housing Inquiries.
Existing Housing Division
Family Self Sufficiency Branch
Family Self Sufficiency Program
1. Provide services to at least 50 participants through the Section 8 Family Self-
Sufficiency Program by June 30, 2013.
ONGOING. Enrolled 25 participants to date.
Six Month Progress Report on Program Objectives for FY 2012-13 2
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Section 8 Homeownership Option Program
1. Complete one(1) Section 8 Homeownership Option Program transactions with an
eligible program participant.
ONGOING. Continuing to promote program to Section 8 Program participants.
Housing Program Branch
Home Repair Programs
1. Complete the rehabilitation of twenty(20) existing housing units owned by low and
moderate-income person(s)through the Residential Emergency Repair Program
(RERP) and the Native American Housing and Self-Determination Act(NAHASDA)
Rehabilitation Loan Programs.
ONGOING. Four(4) RERP projects completed and four(4)NAHASDA
projects completed as of December 2012.
2. Continue to promote the RERP and NAHASDA Programs by meeting with
community groups and property owners at least annually.
ONGOING. Through press releases and informational meetings with property
owners.
3. Apply for funding to maintain current level of funding and to implement special
rehabilitation loan programs.
ONGOING. Current funding is adequate to continue programs for FY 12-13.
Rental Assistance Branch
Housing Choice Voucher (Section 8)Program
1. Maintain a 99% utilization rate of HUD provided funding for the Housing Choice
Voucher (Section 8) Program.
ONGOING. In August 2012, offered 214 applicants the opportunity to
participate in the Section 8 Program. As of December 31,2012, assisted 1,800
program participants with housing assistance.
Six Month Progress Report on Program Objectives for FY 2012-13 3
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
2. Continue to improve the image of the Section 8 Programs by emphasizing adherence
to the program's guidelines and by meeting with community groups and property
owners at least quarterly.
ONGOING. Actively participating with various focus groups to promote
Section 8 Program. These focus groups include the Big Island Workforce
Connection,Workforce Investment Board (Youth Council Committee),Rural
Outreach Services Initiative (Navigators Group),Foster Youth Council Group,
Ho'owaiwai Network(Hawai'i County) and the Cities for Financial
Empowerment.
3. Apply for additional HUD funding.
ONGOING.
HOME Tenant Based Rental Assistance Program
1. Maintain 90%utilization rate of funding for Tenant Based Rental Assistance
Program.
ONGOING. In August 2012, offered 24 applicants who met the TBRA Program
requirements the opportunity to participate in the Section 8 Program.
2. Promote the Tenant Based Rental Assistance Program by meeting with community
groups and social service providers at least quarterly.
ONGOING. Actively participating with various focus groups to promote
Section 8 Program. These focus groups include the Big Island Workplace
Connection,Workforce Investment Board (Youth Council Committee), Rural
Outreach Services Initiative (Navigators Group), Foster youth Council Group,
Ho'owaiwai Network(Hawai'i County) and the Cities for Financial
Empowerment.
3. Apply for additional program funding.
ONGOING.
Support Service Branch
1. Provides staff support services to various branches in the Division.
ONGOING.
Six Month Progress Report on Program Objectives for FY 2012-13 4
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
2. Meet the Housing Quality Standards inspections requirements.
ONGOING. As of December 31,2012,have met all Section 8 Program inspection
requirements as documented through internal self-audits and confirmed by U.S
Department of Housing and Urban Development(HUD) monthly reports.
3. Monitors the management contracts for Kula'imano Elderly Housing and O'uli Ekahi
Housing Projects to ensure fiscal responsibility and integrity.
ONGOING. Kula'imano Elderly Housing—as of December 31,2012, have met
all federal program requirements. Ouli'Ekahi Housing—as of December 1,
2012,the County of Hawaii finalized documents to take full ownership and
management of the project.
Grants Management Division
Grants Administration Branch
Community Development Block Grant (CDBG)
1. Fund, monitor, complete, and/or close approximately 5 CDBG projects in accordance
with program regulations. Projects will benefit at least 80% low and moderate
income person.
ONGOING. To date 3 CDBG projects have been funded.
2. By April 2013 the balance of CDBG funds in the federal treasury must be less than
one and a half times the yearly grant amount.
ONGOING.
HOME
1. Fund, administer, complete and/or close out approximately 4 HOME projects in
accordance with program regulations. Projects will benefit 100% low and moderate
income persons.
ONGOING. To date (2) HOME projects completed and closed out.
Six Month Progress Report on Program Objectives for FY 2012-13 5
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Neighborhood Stabilization Program (NSP 3)
1. Fund, administer, complete and/or close out one NSP project in accordance with
program regulations.
ONGOING. Anticipating full expenditure of NSP3 project funds by March,
2013.
2. Complete the reporting, monitoring, and audit requirements of NSP program by
December 2013 for fiscal year ending June 2013.
ONGOING.
Other Grants
1. Apply for one other grant program which will complement or enhance program
objectives.
ONGOING.
2. Fund, administer, complete and/or close out 4 other grant projects in accordance with
program regulations. Other grants include but are not limited to Housing
Preservation Grant, Special Purpose Grant, and Community Facility Disaster
Assistance Grants.
ONGOING. Currently, administering two (2) other grant projects.
Workforce Development Branch
Workforce Investment Act (WIA)
1. Provide services to: 221 adults who are 18 years of age and older and meet the
income requirement. 232 dislocated workers who have recently been laid off due to
shut down of business and who have been given notice of layoff. 159 in-school youth
(ages 14-18) and out-of-school youth(ages 14-21) who are considered disadvantaged
with at least one (1) of the WIA program barriers.
ONGOING. To date, provided services to 197 adults, 178 dislocated workers,
143 in and out of school youths.
2. Solicit proposals for interested vendors and renewing existing providers for a total of
10 Eligible Training Providers for PY 2012-2013.
ONGOING. We have six (6) eligible training providers as of December 31,2012.
Six Month Progress Report on Program Objectives for FY 2012-13 6
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Administrative Services Division
Accounting Branch
1. Provide accounting support to the divisions and improve at least three (3)
services/procedures which include improvements to internal procedures for end of
month reconciliation with County trial.
COMPLETED. Drawdown logs and single audit reporting previously handled
by the Grants Management Division was transitioned to Accounting. Provided
monthly reports to the divisions on a timelier basis.
2. Conduct four(4) fiscal monitoring of various programs and projects.
COMPLETED. Monitored Goodwill (WIA—youth out school) September 2011
and WDD (Adult,Dislocated Worker& SESP) October 2011.
3. Comply with fiscal federal single audit requirements.
COMPLETED. Federal grant worksheets for FY 2011-12 single audit submitted.
4. Monitor monthly the fiscal year expenditures to ensure fiscal responsibility and
integrity.
COMPLETED. Invoices for payment are reviewed for coding propriety and
available funds. Cash and expenditures between our internal accounting system
and the County's accounting system are reconciled on a monthly basis.
5. Complete the budget and goals and objectives for the next fiscal year and monitor
quarterly the actual goals and objectives achieved.
COMPLETED. FY2012-13 budget and goals and objectives submitted and
approved. ONGOING. Monitoring goals and objectives for FY 12-13.
Clerical Branch
1. Provide clerical support services to the divisions and improve at least three (3)
services/procedures. One of which is to implement a document imaging storage
system (Laserfiche).
Final Status Report on Program Objectives for FY 2011-12 1
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Clerical Branch (continued)
COMPLETED. Laserfiche implemented in May 2012. Clerical improvements
are ongoing to scan documents into laserfiche and improve customer service
skills. Cross training and revised use of clerical action form to document tasks
performed completed.
2. Provide support services to the Hawai'i County Housing Agency(HCHA).
COMPLETED. Support services provided to HCHA as scheduled.
3. Provide support services to the Hawaii County Workforce Investment Board(WIB).
COMPLETED. Support services provided WIB meetings as scheduled.
Technology Branch
1. Plan and coordinate at least one (1) upgrade of hardware and software to maintain the
operational efficiency of the LAN/WAN and other related automated systems within
the OHCD during the fiscal year.
COMPLETED. Laserfiche implementation completed May 2012.
Community Development Division
Development Branch
1. Construct of 40 transitional/rental units of the Kaloko Housing Project.
COMPLETED. 28 rental, 12 transitional units, a community center, and a
wastewater treatment plant completed October 2011. Project renamed to Na
Kahua Hale 0 Ulu Wini.
2. Complete substantial construction of 16 rental units of the Kaloko Housing Project.
COMPLETED. Invitation for Bids noticed on January 2012 and awarded
March 2012.
Final Status Report on Program Objectives for FY 2011-12 2
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Development Branch (continued)
3. Complete facility/cesspool closure of the Kawaihae Transitional Housing Project.
COMPLETED. Closure of the facility and cesspool completed December 2011,
with cesspools closure compliance acknowledged by the U. S. Environmental
Protection Agency.
4. Construct 4 model units and 16 for-sale units of the Kamakoa Nui Community.
COMPETED. Four(4) model units completed November 2011,with interior
design and sales document drafting in progress.
5. Provide construction management services to 5 projects.
COMPLETED. 3 projects including: Mt. View Gymnasium, Carvalho Park and
Waiakea Uka Gymnasium.
Planning Branch
1. Implement the housing code on five (5)conditioned housing developments.
COMPLETED. Executed two (2) agreements authorizing affordable housing
excess credits and provided five (5) notices of housing code applicability to
change of zone applicants.
2. Complete approval of rules and form documents for the housing code.
ONGOING. Have made revisions and approved by County Council. Currently
drafting rules for review by Corporation Counsel and Hawaii County Housing
Agency.
3. Provide technical assistance with funding/exemption to five (5) housing projects.
COMPLETED. Provided technical assistance with five (5) projects—
Subdivision process coordination assistance for one (1) project; Affordable
housing code exemptions for the two (2) projects; and affordable housing tax
exemptions for 58 projects.
4. Complete one (1) analysis of impediments to Fair Housing.
COMPLETED. Completion June 2012.
Final Status Report on Program Objectives for FY 2011-12 3
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Planning Branch (continued)
5. Complete development of one (1) Fair Housing awareness video.
COMPLETED. Completed video September 2012, and now coordinating
translation and public awareness efforts with other counties.
6. Complete two (2)Fair Housing trainings for the general public.
COMPLETED. Two (2) general audience trainings completed in April 2012.
7. Complete two (2)Fair Housing trainings for persons with language barriers.
COMPLETED. Two (2) training completed in June 2012.
8. Increase Fair Housing training attendance by four (4)new landlords.
COMPLETED. Increased attendance by seven (7) new landlords.
9. Provide technical assistance to twenty (20) Fair Housing inquiries.
COMPLETED. Provided technical assistance to twenty two (22) inquiries
related to Fair Housing.
Existing Housing Division
Family Self Sufficiency Branch
Family Self Sufficiency Program
1. Increase the number of participants in the Section 8 Family Self-Sufficiency Program
to one hundred (100)by June 30, 2012.
COMPLETED. As of June 30,2012, there are twenty two (22) participants in the
Section 8 Family Self-Sufficiency Program. The OHCD conducted monthly
informational meetings and provided general information to eligible program
participants.
Final Status Report on Program Objectives for FY 2011-12 4
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Family Self Sufficiency Branch (continued)
Section 8 Homeownership Option Program
1. Complete two (2) Section 8 Homeownership Option Program transactions with an
eligible program participant.
COMPLETED. As of June 30,2012,the EHD completed one (1) Section 8
Homeownership Options Program transaction. The OHCD will continue to work
with eligible applicants.
Housing Program Branch
Home Repair Programs
1. Complete the rehabilitation of twenty (20) existing housing units owned by low and
moderate income person(s)through the Residential Emergency Repair Program
(RERP) and the Native American Housing and Self-Determination Act (NAHASDA)
Rehabilitation Loan Programs.
COMPLETED. As of June 30,2012, completed eleven (11) RERP and four(4)
NAHASDA projects
2. Continue to promote the RERP and NAHASDA Programs by meeting with
community groups and property owners at least annually.
COMPLETED. Met with community groups and property owners.
Advertisement in the Hawaii Tribune Herald and West Hawaii Today was
completed in December 2011.
3. Apply for funding to maintain current level of funding and to implement special
rehabilitation loan programs.
COMPLETED. Grant application submitted to the CDBG Program on January
5,2012.
Rental Assistance Branch
Housing Choice Voucher (Section 8) Program
1. Maintain a 99% utilization rate of HUD provided funding for the Housing Choice
Voucher(Section 8) Program.
ONGOING. Continuing to monitor to meet HUD required funding utilization
rates.
Final Status Report on Program Objectives for FY 2011-12 5
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Rental Assistance Branch (continued)
2. Continue to improve the image of the Section 8 Programs by emphasizing adherence
to the program's guidelines and by meeting with community groups and property
owners at least quarterly.
ONGOING. Continue to meet with community groups and property owners at
least on a quarterly basis.
3. Apply for additional HUD funding.
ONGOING. Continuing to look for housing grant opportunities that will benefit
Island residents.
HOME Tenant Based Rental Assistance Program
1. Maintain 90%utilization rate of funding for Tenant Based Rental Assistance
Program.
ONGOING. Continuing to monitor to meet Program funding utilization rates.
2. Promote the Tenant Based Rental Assistance Program by meeting with community
groups and social service providers at least quarterly.
ONGOING. Continuing to meet with community groups and property owners
at least on a quarterly basis.
3. Apply for additional program funding.
Grant application submitted to HOME Program on January 5,2012.
Support Service Branch
1. Provides staff support services to various branches in the Division.
ONGOING. Updating office procedures to maximize efficiency of office
through the use updated housing software program.
2. Conducts Housing Quality Standards inspections.
ONGOING. Meeting all HUD inspection requirements. As of December 31,
2011, no HUD inspection delinquencies.
Final Status Report on Program Objectives for FY 2011-12 6
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Support Service Branch (continued)
3. Monitors the management contracts for Kula'imano Elderly Housing and 'Ouli
'Ekahi Housing Projects to ensure fiscal responsibility and integrity.
ONGOING. Continue to monitor management contracts. Annual compliance
audit for Kula'imano Elderly Housing Project scheduled for February 2012.
Grants Management Division
Grants Administration Branch
Community Development Block Grant (CDBG)
1. Solicit proposals from eligible entities for the 2012 CDBG program by January 2012.
COMPLETED. Public hearings held in Oct 2011. Proposals were available in
Oct 2011 and due on Jan 5, 2012.
2. Prepare the annual Consolidated Action Plan and submit the Plan to HUD by
May 15, 2012 and receive approximately $2,500,000 in CDBG funds.
COMPLETED.
3. Fund, monitor, complete, and/or close approximately eight(8) CDBG projects in
accordance with program regulations. Projects will benefit at least 80% low and
moderate income person.
COMPLETED. OHCD closed 5 CDBG funded projects.
4. By April 2012 the balance of CDBG funds in the federal treasury must be less than
one and a half times the yearly grant amount.
COMPLETED. The timeliness ratio as of May 2,2012 was 1.24.
4. Complete the reporting, monitoring, and audit requirements of CDBG program by
December 2011 for fiscal year ending June 2012.
COMPLETED.
Final Status Report on Program Objectives for FY 2011-12 7
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Grants Administration Branch (continued)
HOME
1. Solicit project proposals from eligible entities for the 2012 HOME program by
January 2012. Prepare the Program Description and submit the Description to the
Hawai'i Housing Finance and Development Corporation(HHFDC)by May 15, 2012
and receive approximately $990,000 in HOME funds.
COMPLETED. Proposals were available in October 2011 with public hearings
held that same month. All proposals were due on January 5,2012.
2. Fund, administer, complete and/or close out approximately 5 HOME projects in
accordance with program regulations. Projects will benefit 100%low and moderate
income persons.
COMPLETED. OHCD closed 3 HOME funded housing projects.
3. Complete the reporting, monitoring, and audit requirements of HOME program by
December 2011 for fiscal year ending June 2012.
COMPLETED.
Community Development Block Grant-American Recovery &Reinvestment Act (CDBG-
ARRA)
1. Fund, administer, complete and/or close out 2 CDBG-ARRA Projects in accordance
with program regulations.
COMPLETED.
2. Complete the reporting, monitoring, and audit requirements of CDBG-ARRA
program by December 2011 for fiscal year ending June 2012.
COMPLETED.
Neighborhood Stabilization Program (NSP)
1. Fund, administer, complete and/or close out one NSP project in accordance with
program regulations.
COMPLETED. Funded and administered 1 NSP project.
Final Status Report on Program Objectives for FY 2011-12 8
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Grants Administration Branch (continued)
2. Complete the reporting, monitoring, and audit requirements of NSP program by
December 2011 for fiscal year ending June 2012.
COMPLETED.
Other Grants
1. Apply for two other grant programs which will complement or enhance program
objectives.
ONGOING.
2. Fund, administer, complete and/or close out 4 other grant projects in accordance with
program regulations. Other grants include but are not limited to Housing
Preservation Grant, Special Purpose Grant, and Community Facility Disaster
Assistance Grants.
COMPLETED. Monitored 3 projects.
Workforce Development Branch
Workforce Investment Act (WIA)
1. Prepare the 2012 Annual Plan and submit the Plan to the State Department of Labor
and Industrial Relations (DLIR)by May 2012 and receive approximately $1,300,000
in WIA funds.
COMPLETED. Awaiting federal response to State Plan.
2. Monitor the Adult, Dislocated Worker and Youth Programs by June 2012.
COMPLETED.
3. Provide services to: 130 adults who are 18 years of age and older and meet the
income requirement. 150 dislocated workers who have recently been laid off due to
shut down of business and who have been given notice of layoff 150 in-school youth
(ages 14-18) and out-of-school youth(ages 14-21) who are considered disadvantaged
with at least one (1) of the WIA program barriers.
COMPLETED. Provided services to 288 Adults, 253 Dislocated Workers and
128 Youth to date.
Final Status Report on Program Objectives for FY 2011-12 9
HOUSING
OFFICE OF HOUSING & COMMUNITY
DEVELOPMENT
Workforce Development Branch (continued)
4. Plan monthly meetings and implement the One-Stop Center operations in Hawai'i
County by June 2012.
COMPLETED. Conducted 12 meetings to date.
5. Coordinate 8 meetings and provide support to the Hawai'i County Workforce
Investment Board, Hawai'i County Youth Council and its subcommittees by June
2012.
COMPLETED. Conducted 42 meetings to date.
6. Solicit proposals for interested vendors and renewing existing providers for a total of
10 Eligible Training Providers for FY 2011-2012.
COMPLETED.
Final Status Report on Program Objectives for FY 2011-12 10
32
GEOTHERMAL
ASSET FUND
PLANNING
GEOTHERMAL ASSET FUND
The Geothermal Asset Fund shall be administered in an efficient and responsible manner
complying with all applicable ordinances and rules.
Objective Being Achieved: No activity on this account. A claim for a health study
to mitigate Geothermal's affect on the community has been brought before the
Planning Commission. No decision has been made at this date.
Six Month Progress Report on Program Objectives for FY 2012-13 1
PLANNING
GEOTHERMAL ASSET FUND
1. The Geothermal Asset Fund shall be administered in an efficient and responsible
manner complying with all applicable ordinances and rules.
Objective achieved: No expenditures from this account
Final Status Report on Program Objectives for FY 2011-12 1