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Section 18-_ Eligibility. <br /> (a) The mass transit agency shall approve or deny applications for Hele-On Kako'o services <br /> within twenty-one calendar days after receipt. Approval may include a finding that an <br /> applicant is eligible for some but not all of Hele-On Kako'o services. Specific reasons <br /> shall be cited for any decision other than complete approval. <br /> (b) If a decision has not been made within twenty-one calendar days, the applicant shall be <br /> deemed eligible for paratransit service on a temporary basis until a decision has been <br /> made. <br /> (c) Individuals found eligible for Hele-On Kako'o service will be issued a paratransit <br /> identification card. <br /> Section 18-_. Suspension of service. <br /> (a) The mass transit agency may suspend the provision of Hele-On Kako`o services to riders <br /> who miss three or more scheduled trips. <br /> (b) Trips missed by an individual for reasons beyond the individual's control including, but not <br /> limited to, trips missed due to operator error, shall not be included in any count of missed <br /> scheduled trips. <br /> (c) Before suspending service, the mass transit agency shall notify the individual in writing: <br /> (1) That the County proposes to suspend service, citing the extent of the suspension, the <br /> basis for, and the length of the proposed suspension or restriction of service; and <br /> (2) Of their opportunity to appeal the mass transit agency's decision. <br /> Section 18- Appeals. <br /> (a) Any applicant or rider who is aggrieved by a decision by the mass transit agency regarding <br /> eligibility or suspension, may appeal the decision to the County transportation commission. <br /> (b) Appeals must be filed with the commission within sixty days of notification of the agency's <br /> determination. <br /> (c) The commission shall afford the applicant or rider an opportunity to be heard and to present <br /> information or arguments or both. <br /> (d) The commission shall provide a final decision within thirty days of the completion <br /> of the appeal process. The County shall not be required to provide paratransit <br /> service to the individual pending the resolution of the appeal. However, if the <br /> commission does not provide a decision within this time, service shall resume or be <br /> provided to the individual." <br /> 2 <br />