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Section 18-_ Eligibility. <br />(a) The mass transit agency shall approve or deny applications for Hele-On Kako'o services <br />within twenty-one calendar days after receipt. Approval may include a finding that an <br />applicant is eligible for some but not all of Hele-On Kako'o services. Specific reasons <br />shall be cited for any decision other than complete approval. <br />(b) If a decision has not been made within twenty-one calendar days, the applicant shall be <br />deemed eligible for paratransit service on a temporary basis until a decision has been <br />made. <br />(c) Individuals found eligible for Hele-On Kdko'o service will be issued a paratransit <br />identification card. <br />Section 18-_. Suspension of service. <br />(a) The mass transit agency may suspend the provision of Hele-On Kdko`o services to riders <br />who miss three or more scheduled trips. <br />(b) Trips missed by an individual for reasons beyond the individual's control including, but not <br />limited to, trips missed due to operator error, shall not be included in any count of missed <br />scheduled trips. <br />(c) Before suspending service, the mass transit agency shall notify the individual in writing: <br />(1) That the County proposes to suspend service, citing the extent of the suspension, the <br />basis for, and the length of the proposed suspension or restriction of service; and <br />(2) Of their opportunity to appeal the mass transit agency's decision. <br />Section 18-_ Appeals. <br />(a), Any applicant or rider who is aggrieved by a decision by the mass transit agency regarding <br />eligibility or suspension, may appeal the decision to the County transportation commission. <br />(b) Appeals must be filed with the commission within sixty days of notification of the agency's <br />determination. <br />(c) The commission shall afford the applicant or rider an opportunity to be heard and to present <br />information or arguments or both. <br />(d) The commission shall provide a final decision within thirty days of the completion <br />of the appeal process. The County shall not be required to provide paratransit <br />service to the individual pending the resolution of the appeal. However, if the <br />commission does not provide a decision within this time, service shall resume or be <br />provided to the individual." <br />2 <br />