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Form#: B-52 <br /> 7/18/91 <br /> DEPARTMENT OF FINANCE <br /> REQUEST FOR COUNCIL ACTION <br /> DEPARTMENT: Information Technology DATE: March 21, 2018 <br /> STAFF CONTACT: Jules Ung PHONE: 808-932-2975 <br /> A. REQUEST: <br /> The Department of Information Technology is requesting the Hawai'i County Council's approval to accept an <br /> Alcatel 7710 network switch from Hawaiian Telcom as an untethered donation to assist us with an emergency <br /> switch failure. If approved, we would like to request a letter of appreciation and a copy of the resolution to be <br /> sent to: <br /> Stan Lui, Director of Government Sales <br /> Hawaiian Telcom <br /> 1177 Bishop Street, Suite#12 <br /> Honolulu, HI 96813 <br /> or stan.lui@hawaiiantel.com <br /> B. BACKGROUND AND JUSTIFICATION (USE ADDITIONAL SHEETS AS NEEDED): <br /> On March 1, 2018, we experienced a critical equipment failure of one of our Network Switches, an Alcatel 7710. <br /> This was a rare and unusual event as these switches are well known for their stability as they have built in dual <br /> power supplies and redundant memory cards (to store the configurations and programming). <br /> This particular switch failure was located at Civil Defense and brought down the entire network. <br /> Systems Support Analysts were able to find a temp fix, however, we still had the predicament of finding a <br /> permanent solution. <br /> In tapping our professional networks, and searching for a spare switch, Hawaiian Tel was able to locate and <br /> gift the County of Hawai'i with a spare switch that was not in use. These switches can cost over$20K, and <br /> HT gifted us with the switch to support our public safety systems, and to literally save lives. <br /> When the faulty Alcatel 7710 comes back from repair, the County of Hawai'i will have a spare switch on hand <br /> for contingencies. <br /> SIGNED: DATE: March 21, 2018 <br /> epartment Head <br />