2019-02-21 Liquor Adjudication Board Minutes (2)

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with multiple licenses, so when they shift, it's not a big deal. We normally have six managers that are certified, so it was an inadvertent shift change. We made note of it and now have it on a checklist to be sure to have someone who is a person on active duty with a card and that the card is on file with the store before a shift is changed. We apologize for that error and we assure the (Board) that we won't have that happen again. We ask for your consideration of those facts. Smith: All right, thank you. Any discussion from the Members? Smith: I have a question. You are tidying up your procedures to try to prevent this from happening again. What is your protocol should you not have someone on premises. They call in sick, they don't show up or something; what would you do if that happens? Kon: Usually if a manager calls out sick, another person that's a key carrier can cover that shift. What we're doing right now is requiring anyone who might be promoted to be a key carrier, attend the liquor class before being promoted. So whoever is going to cover that person who called out sick would be another key carrier and they will have their liquor license. My training manager who makes sure that everyone completes their training modules will also make sure that they have their liquor license prior to us promoting them to be a key carrier. This is for all stores on the island. Chu: So we're increasing the number of people who take the course who becomes a key carrying person. We're actually updating our whole staff because it's due February 28th. We're identifying others to take the class. Smith: What if you can't find somebody? Kon: The Store Manager has to cover. Same with the Pharmacist, if we can't find another Pharmacist the Pharmacy Manager has to cover. Smith: Okay. And if there's a gap, like an hour for the person to show up, what are you going to do? Kon: Usually the person that's on the morning shift will stay until the second person comes in, the Store Manager. If I called out sick and was supposed to start at 2:00, and he was supposed to be done at 2:00, he would stay until someone else could get there. The store cannot be open without a key carrier. Smith: okay, got it. I think in other situations, in bars and restaurants, if you don't have a person with the proper licenses, can you stay open and not sell alcohol? Is that an option? Gonzalez: Chair Smith, the Department has made that accommodation to bars and dispensers if they call the Department to notify us. They cannot do it on their own. If they call the Department to notify us, we can tell them it is okay to stop liquor sales, post Signs that there will be no liquor sales; but their food service or non -liquor beverage service can continue. Smith: I live in Waimea and you have a really good operation. You sell a lot of products and provide a necessary service to our community, so I hate for you to have an issue with someone not showing up and you would have to close the whole store and the Pharmacy in the back and FEBRUARY 2 7, 2019 -- LIQUOR ADJUDICATION BOARD MINUTES 4