2019-08-12 Planning Department West Hawai`i Office to Limit Service Hours with the Public -- press release

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Harry Kim Michael Yee Mayor Director Wil Okabe Duane Kanuha Deputy Director Managing Director East Hawai‘i Office West Hawai‘i Office 101 Pauahi Street, Suite 3 74-5044 Ane Keohokālole Hwy Hilo, Hawai‘i 96720 Kailua-Kona, Hawai‘i 96740 County of Hawai‘i Phone (808) 961-8288 Phone (808) 323-4770 PLANNING DEPARTMENT Fax (808) 961-8742 Fax (808) 327-3563 August 12, 2019 NEWS RELEASE Planning Department’s West Hawai‘i Office to Limit Service Hours with the Public As part of an ongoing effort to address a backlog in the processing of applications and permits at the Planning Department’s West Hawai‘i office in Kailua-Kona the Department will begin to limit service hours with the public on a temporary basis. The front counter in Kona will be closed on Fridays for in-person consultations and inquiries from the public effective August 23, 2019 and lasting until December 20, 2019. The public is welcome to come in for in-person assistance Monday through Thursday, 7:45 a.m. to 4:30 p.m. during this period. The Planning Department’s East Hawai‘i office in Hilo will continue to serve members of the public at the front counter during normal business hours Monday through Friday, 7:45 a.m. to 4:30 p.m. The limiting of service hours with the public at the Kona office on Fridays is a temporary measure to better serve our customers in the processing of permit applications. During the last several months the Department has experienced an unprecedented increase in permit applications, including the registration of short-term vacation rentals and building permit applications which the Planning Department reviews for land use. In response to this increase in demand, Planning Department staff in Kona are being assigned to prioritize the processing of applications on days when they are not directly assisting members of the public in-person. “During this challenging time for our staff we appreciate the public’s kōkua as we focus on completing our work and enabling our customers to move forward in their own efforts,” Planning Director Michael Yee said. This temporary change to service hours in Kona is one part of a broader effort to respond to the increase in demand on the Department. Other measures taken include bringing on temporary employees to build the Department’s capacity to assist the public, as well as sharing staffing resources and workloads across divisions within the Department. If members of the public have any questions about this temporary change to service hours in Kailua-Kona, they can contact the Department at 961-8288. www.hiplanningdept.com Hawai`i County is an Equal Opportunity Provider and Employer planning@hawaiicounty.gov