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Veterans Advisory Committee <br /> Minutes August 27,2019 <br /> Page 10 <br /> Chair Doolittle: I hear a motion and a second. All in favor? <br /> Seven Ayes. <br /> Hall: Any opposed? <br /> Chair Doolittle: Any opposed? <br /> Wery: (raises hand) <br /> Chair Doolittle: one opposed. <br /> Hanato: Who opposed? <br /> Wery: Me. <br /> NEW BUSINESS <br /> Vacant Veterans Benefits Admin Office <br /> Chair Doolittle: introduces the topic <br /> Lewis: Ok, I suggest we call Ben Fuata to discuss all of these. But let me call him, he's <br /> standing by. <br /> Ben Fuata(By phone): Hello <br /> Lewis: Hi Ben, can you hear me? <br /> Fuata: Yes, ma'am. <br /> Lewis: Ben, were just opened up the new business agenda item. You've seen the agenda. <br /> Let's start with"A" Vacant Veterans Benefits Admin Office. <br /> Fuata: Oh yeah, yes. <br /> Lewis: You want to give us an overview? <br /> Fuata: Well I think that; I was monitoring your email and I think that were on a path to <br /> recovery. But the bottom line is, it happens. We had an unfortunate thing that happened. <br /> Real life incident. We had a Counselor that was outstanding and what he has done is, he <br /> has allowed us, streamlined our access to the Veterans Benefits management system. He <br /> did not jump any corners. What we've done is, I brought the Veterans down to his office <br /> and because he allowed them, because they had the right and with proper ID to provide <br /> their credentials and to look at their cases that they have filed for claims. Some of these <br /> took years. They had no idea. With me on their side as a Certified Service Officer I was <br /> able to provide advice and we were kind of able to chart what we needed to do, what we <br />