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<br />● City of Georgetown,Texas: Increased civic participation and streamlined the board application, <br />review, and selection process by bringing the entire process online — filling board vacancies for <br />its 220 seats quickly and efficiently. <br /> <br />● Weld County, Colorado: Doubled its opt-in subscribers of county-related news and information <br />as a result of ongoing and targeted communications — leading to a more engaged and connected <br />community. <br /> <br />● New York State Department of Taxation and Finance: Keeps taxpayers and businesses <br />updated with targeted and relevant communications resulting in engagement rates of over 70% <br />and improved overall taxpayer experiences. <br />Citizen Service Award <br />This award recognizes organizations that have leveraged digital technologies to improve a public service <br />capability and enhance the citizen experience. <br />● City of Arlington Water Utilities: Combined digital communications regarding water-usage <br />with online service access to give customers new ways to control their water bills and reduce <br />overall water usage. <br /> <br />● Oregon Department of Transportation: Leveraged targeted and effective digital <br />communications to help manage Oregon’s transition to REAL ID and proactively reduce lines <br />and wait times at DMV locations supporting the program. <br /> <br />● Transportation Security Administration (AskTSA): Introduced AI virtual assistants to <br />improve travelers’ experiences and wait times — effectively responding to online questions in <br />just under 1 minute (down from 49 minutes). <br />Digital Efficiency Award <br />This award is for organizations that serve as models in government efficiency — from reducing paper use <br />to streamlining labor-intensive processes. <br />● City of Margate, Florida: Increased efficiency in the meeting management process by replacing <br />time-consuming manual tasks with digital solutions — saving city staff over 100 hours and <br />10,000 sheets of paper. <br /> <br />● California State Teachers' Retirement System: Used modern, trusted, secure communications <br />solutions to significantly improve deliverability rates, and avoid spam blockers and blacklists to <br />bring important information to more educators across the state. <br /> <br />● Alameda-Costa Transit District: Increased efficiency at the state’s third-largest bus-only transit <br />district — using digital options to accelerate internal processes and reduce paper usage by an <br />astounding 57,000 pages per year. <br /> <br />