EHD COVID-19 FAQs (2) - Laserfiche WebLink

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How long will it take for my change to be processed? The Existing Housing (EH) Division will process all changes as quickly as possible. The amount of time it takes us to process these changes depends on the number of changes reported to us and if you have provided all required documents. Please know that all our staff is focused on processing these changes as quickly as possible to ensure our Housing Assistance Payments (HAP) are accurate and appropriate based on your income. I haven't been able to find a unit and my voucher is about to expire. Can I get an extension? Though each situation will still be reviewed individually, extensions can be granted during this time. Please submit your request in writing prior to the expiration date of the voucher and explain the reason for an extension. If approved, we will contact you with the updated expiration date. Please email us at sec8info@hawaiicounty.gov. I'm due for an Annual Inspection. When will it be? Qualified units will be inspected once every 24 months. Units with life-threatening and/or eight or more deficiencies at the next inspection will continue to be inspected annually. Owner/agents are encouraged to conduct regular inspections for lease compliance. I'm moving to a new unit. Will these changes affect my move? No. We are still conducting move -in inspections so that lease -ups may be completed, and we are making arrangements for landlords to sign their HAP Contracts without coming into our office. Please make sure you are checking with the landlord. Some management offices are closed or have altered their office hours during this shutdown and you would need to make arrangements with them to complete the move -in process. Family's no longer have to wait until a new unit passes the initial OHCD inspection to move in. Families may now choose to move into a new unit with non -life-threatening deficiencies. If the contract rent is determined reasonable and the family occupies the unit, Housing Assistance Payments (HAP) may begin. To avoid suspension or termination of the HAP, the owner will have 30 days to complete the repair(s) to the unit. Upon notification, the OHCD will re -inspect the unit to confirm. Failure by the owner to repair the unit will enable the family to receive a voucher to search for a suitable unit. I received an eviction notice from my landlord. What do I need to do? You should contact legal services for questions regarding evictions: Legal Aid Society of Hawaii (LASH) 1-800-499-4302 LASH Q & A COVID-19 Impact: Housing issues: https://tinyurl.com/uxm7wt6 I received a move -out notice from my landlord and/or I gave my landlord notice to vacate. What do I need to do? We recommend talking to your landlord to see if this notice can be postponed until after the shutdown period. If your landlord is still requiring that you move out of the unit based on the notice provided, you can send a copy of that notice to our office via email at sec8info©hawaiicounty.gov, fax to 808-959-4642, mail it in or drop it off to start the moving process. How can I contact you to ask a question? If your question is not addressed in this FAQ, you can call our office at 808-959-4642. You can also email us at sec8info©hawaiicounty.gov. Please understand that we will respond as quickly as possible. You do not need to leave/send multiple messages. 6626saka