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Recommendation 40: The Council should require the Finance Department to undertake <br /> a review of staff public relations related training and may need to update <br /> this training. <br /> A public relations manual should be developed. <br /> Outreach should be expanded to be certain that issues driving public complaints are <br /> being addressed. Complaint handling procedures should be formalized. <br /> Outreach should include an expansion of publicly available general information, including <br /> documents describing valuation methods and results of tests of the quality <br /> of appraised values, such as ratio studies. <br /> A citizens' committee should be organized to conduct periodic review of brochures <br /> and forms to make sure they are easily understandable. <br /> List of Recommendations <br /> Recommendation 1 -----------------------------------11 <br /> Recommendation 2 ........................................... 15 <br /> Recommendation 3 ............................................ 19 <br /> Recommendation 4 ............................................. 19 <br /> Recommendation 5 ..... ....................................... 22 <br /> Recommendation 6 ............................................... 22 <br /> Recommendation 7 ----------------------------------- 24 <br /> Recommendation 8 ----------------------------------- 26 <br /> Recommendation 9 ----------------------------------- 28 <br /> Recommendation 10 ----------------------------------- 29 <br /> Recommendation 11 ----------------------------------- 30 <br /> Recommendation 12 ----------------------------------- 33 <br /> Recommendation 13 ............................................. 35 <br /> Recommendation 14 ----------------------------------- 36 <br /> Recommendation 15 ----------------------------------- 37 <br /> Recommendation 16 ----------------------------------- 37 <br /> Recommendation 17 ---------------------------------- 37 <br /> Recommendation 18 ----------------------------------38 <br /> Recommendation 19 ------------------------------------39 <br /> Recommendation 20 ............................................ 42 <br /> Recommendation 21 -----------------------------------42 <br /> Recommendation 22 ............................................ 43 <br /> Recommendation 23 .............................................. 44 <br /> Recommendation 24 ----------------------------------46 <br /> Recommendation 25 ........................................... 50 <br /> Recommendation 26 ........................................... 50 <br /> Recommendation 27 ----------------------------------51 <br /> xz| <br />xxi <br />