2021 May 20 - Follow-Up Report: County of Hawaii Information Technology Asset Management

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Status of Recommendations Hardware and Software Lifecycle Management Recommendation #1. Upgrades and Replacements - Status: In Process We recommend that DIT establish an IT asset manager position to manage the County's IT assets and implement a plan to develop a one through five-year financial forecast of hardware and software upgrades and replacements for each of the departments by analyzing the historical information on the County's IT environment, current trends, and future needs. While the County has implemented several procedures to better manage IT assets, to fully meet industry best practices and improve the process of upgrading and replacing computers and laptops, the IT asset manager should implement a plan to take ownership of all IT assets. Auditee Action: In September 2019, DIT developed a plan to deploy 310 computers and/or laptops. Due to the COVID-19 pandemic, deployment is ongoing. In November 2020, we discussed the status of recommendations with the current and incoming DIT Director. We worked with the incoming administration to provide a written response to be included in this report. We reviewed the supplemental budget requests and found the IT asset manager position was not established. In January 2021, the new DIT Director stated in his new role he has discretion to realign duties to close gaps in certain processes by dividing up work between DIT sections. He further affirmed he has a goal of developing a five-year hardware and software upgrade and replacement schedule to address this audit recommendation. Additionally, in July 2020, we reviewed a contract authorizing the development of an IT Strategic Plan and Roadmap with the State of Hawaiʻi, Office of Enterprise Technology and the United States Department of Defense, Office of Homeland Security. IT Asset Management Follow-up Audit Status of Recommendations page 1