2021-07-15 DRAFT Joint Hearing Exh B

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"they need to do electronic copies" listed next to that places that it can be done and so on and so forth. We should do everything I feel we can to facilitate people being able to learn this system, make it user friendly. KERN: Yes, and to speak to that. We'll have frequently asked questions, we have resources there that they can actually click on links as well as videos guiding them to the process on how to sign up for CSS, how to submit an application. So, we have various resources that a person could do because some folks will be doing it from home, and it'll be foreign, and they don't necessarily want to come down and go through the kiosk. We're trying to make sure that we have ample resources for somebody to navigate that through and I think the simplest one would be some of the videos that we have showing people how to do it. REPLOGLE: Okay. Thank you. Miss Yates? YATES: The kiosks going to be located in the Planning Department or in the County offices? KERN: There will be kiosks for Planning, we'll have 2 kiosks in the West Hawaii Planning office, so when you come in the door there'll be 2 there on the other side of desk on the public side of the desk. And then in Hilo as well, we'll have 2 sitting on the public side of the desk more on the side of DPW or towards the State Building will have an area over there so can still be working on serving people at the desk but there will be a separate space with 2 of those for folks to be able to utilize. YATES: So, there will be someone there to help in case they needed help? KERN: Yes. YATES: Okay. KERN: There will be, and the Department of Public Works is going through the same process we are, and they will also have kiosks for folks that are working with them. YATES: So, are you going to have specific hours when because I mean, I'm not really sure that someone's going to always be available or are your planning to always have someone available to help in case? KERN: Yes, well I would say at normal practice we usually have 2 to 3 folks up front to assist customers right now when they come in and that would be the same practice now and, in any case, sometimes folks have to wait if there is a big influx of people coming in. But, yes, we will always have somebody available and in certain cases when we are short staff, we'll have planners from the back come up and work on the front desk as well. So, generally speaking we always try to have at least 2 people up on the front servicing customers. YATES: Okay, thank you. KERN: You're welcome. 11 EXHIBIT B (DRAFT)