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Website: https://fecpubIic.force.com/fecbot/s/referral?c_city=0010f00002VgXTjAAN <br />Phone: (808) 934-0801 <br />Hawaii First Federal Credit Union <br />Website: https://www.hawaiifirstfcu.com/financial-empowerment-center/ <br />Phone: (808) 933-6600 <br />County of Hawaii, Office of Housing and Community Development <br />Website: https://tinyurl.com/f93d2bk4 <br />What should I bring to my initial counseling session? <br />You are not required to bring any documentation for the first session. However, documents such <br />as pay stubs, account statements, bills, and other financial documents could be helpful in <br />developing a budget and understanding debt and credit issues. <br />How many times can I meet with a counselor? <br />You can meet with counselors as many times as needed. <br />What is the difference between financial advising and financial counseling? <br />Counselors can help you think through how to save for retirement, but can't help you on what <br />funds or types of funds to invest your money in. Counselors assist clients by talking through <br />their options. Ultimately the client makes the decisions on how they want to invest their money. <br />What languages do you offer? <br />We offer services in English. If you're interested in conducting a session in a language other <br />than English, please let us know when you book your appointment. <br />Are counselors certified or trained? <br />Counselors are trained and certified through the Cities for Financial Empowerment (CFE) Fund <br />curriculum. They are required to complete the training course and pass the certification exams. <br />Is any of my personal financial information collected by FEC counselors? <br />FEC counselors do not access nor collect your financial information. FEC counselors only have <br />the financial information you provide to them. <br />Will counselors come to my home and do sessions? <br />Counseling sessions are done at each of our sites or virtually. Counselors can conduct phone or <br />video sessions if we are able to collect signatures on the disclosures before the initial session. <br />