20-12-03 (Existing) Rules of Practice and Procedure of the Department of Environmental Management

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amount owed to the county, or if no payment plan has been made with the department for the total amount owe& I (4) That the customer may conta,ct the department to resolve the outstanding balance; and (5) The procedures to contest the decision to discontinue water service. (c) Procedures to contest discontinuation of water service: (1) After notice of proposed discontinua,tion of water service has been d I ielivered by the department, a customer may contest the proposed discontinuation of water service by scheduling, a hearing or telephone conference with the depa�rtment. The customer and/or the customer's representative shall attend the hearing or telephone conference. (2) Discont�inuation of water service shall be stayed from the date the customer requests a hearing and shall be stayed peinding any final I (3) At the hearing or conference, the customer shall have the right to submit evidence, present and cross-eixamine witnesses and bring in an interpreter or representative to aid in presenting, t,he,customer's case. The customer shall have the right to see the department's records concerning the customer's account, and the customer has the right to reasonable explanation by the department for any matter, concerning the proposed discontinuation of water service. (4) The department personnel conduct,ing the hea, ring or conference shall be empowered to correct any errors in the account and to take whatever MINE=[ OEM (5) The department personnel conducting the hearing or conference shall issue a final written decision within five (5) business days of the hearing oir conference. The final written decision shall include findings of fact and conclusions of l,aw to support the decision, shall state the customer's right to appeal, and shall be signed by the director., (6) If the customer is dissatisfied with the decision, by the director, the customer shall have the right to appeal the decision to the Commission in accordance with Hawal'i County Environmental Mainagem,ent Commission Rules of Practice and Procedure, Part 7 Appeals, and Chapter 91 of the Hawai'l Revised Statutes, as amended. M