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application with the commission. An investment toward accreditation should be weighed against <br />operational impacts, including systems, processes, people, communication, and performance. <br /> <br />Cause and Condition <br /> <br />HFD was unable to commit ongoing resources to achieve accreditation. <br /> <br />Effect <br /> <br />HFD is not proactively developing internal methods to improve service delivery in the communities <br />it is expected to serve and protect. <br /> <br />Recommendation <br /> <br />We recommend HFD work toward CFAI accreditation as reported in their Hawaii Fire <br />Department Strategic Plan 2015-2020. Pursuing the accreditation process will serve as the <br />foundational building block to help HFD meet the department's performance, mission, and public <br />expectations. <br /> <br />CFAI <br />Accountability Respect Integrity Safety Excellence <br />Internationally Accredited Agency <br />2019-2024 <br /> <br />Logo for illustrative purposes only <br /> <br /> <br />19 Page <br />