2021-11-19 Merit Appeals Board Minutes

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Merit Appeals Board November 19, 2021 MS. DE SOTO: Thank you for clarifying that. That might be some of the exact language that needs to be marketed— MR. BENNER: Yeah. MS. DE SOTO: because I think common lay person knowledge around with (inaudible) is going to be the assumption that there is an investigation and they might be confusing that if coming from an audit office, so we need to bridge that language. MR. BENNER: I appreciate that very much. And I guess that brings up a good point, just to detail it—I'll just plug in all that. We really believe that we are going to achieve better outcomes on this with the more data that we're able to get online and put out there. So, this is really going to be about making sure that we are so transparent that people know that if they play afoul of the rules, that those things will be made and put in the public sphere. And we're really trying to leverage as much technology as we can to get those things out. And you're going to see those things come out in some of the iteration of our website. So, we really hope to provide some additional redundancies and, ultimately, we hope to—we hope that this line isn't hugely utilized. If people aren't calling in only because those things don't exist or you've remedied them, then we've done largely our jobs. So, that's the outcome we're ultimately looking for. MS. MATHEWS: Can I ask another question. CHR. CABANAS: Sure, go ahead, Ms. Mathews. MS. MATHEWS: So, it's a real there is a real person that people can actually talk to. Correct? It's not just MR. BENNER: Yes. MS. MATHEWS: All right. Okay. So, when a person is talking to him and they recognize that that's actually not the correct place for this to be coming into MR. BENNER: Yeah. MS. MATHEWS: Will they help redirect them to where it's going to be useful? MR. BENNER: Yes. MS. MATHEWS: Whether it's police or Page 26