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Executive Summary <br /> <br />Background <br /> <br />The Office of the County Auditor has completed a follow-up engagement with the County of <br />Hawai`i's Department of Water Supply (DWS) Cash Handling. We initiated the audit as we believe <br />cash receipts are an inherently high-risk process. The initial audit identified incomplete and <br />inaccurate policies and procedures over the water receipts cash handling process, which resulted <br />in significant internal control weaknesses. These weaknesses included inadequate segregation <br />of duties and insufficient independent review and monitoring. Based on the conditions at the time, <br />seven recommendations were made. The purpose of this follow-up audit was to determine if DWS <br />implemented the prior recommendations. <br /> <br />Subsequently, in January 2020, the Department of Water Supply upgraded its customer service <br />and billing system to Northstar CIS, and manual receipts became obsolete and were no longer <br />used to process payments. <br /> <br />In this follow-up, we tested seven recommendations to determine if DWS implemented our cash <br />handling recommendations. We determined five recommendations were implemented, one was <br />resolved, and one was partially implemented. We found: <br /> Executive Summary 1 <br />