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Department of Water Supply (DWS) Actions <br /> <br /> 1. Management achieved segregation of duties by realigning responsibilities ensuring no one <br /> person was responsible for consecutive steps in the cash handling environment, including <br /> accepting cash payments, depositing, recording/adjusting transactions in the system, and <br /> reconciling bank statements. <br /> <br /> 2. Supervisors monitored cash receipts and cashier's daily reconciliations. <br /> <br /> 3. Accountants outside the cash receipting process independently reviewed supervisors' <br /> reconciliations. <br /> <br /> 4. Adjustments are approved by a supervisor and reconciled by an accountant. Adjustments <br /> are logged, and variances are investigated. <br /> <br /> 5. Conducted surprise cash counts. <br /> <br /> 6. Updated policies and procedures are being reviewed but have not been disseminated. <br /> <br /> 7. Provided ongoing cash handling and internal controls training to employees who handled <br /> revenue. <br /> <br /> <br />Did DWS' Internal Controls Improve Since the 2017 Audit? <br /> <br />Internal Control Did DWS perform internal Did DWS perform internal <br /> controls in 2017? controls in 2022? <br />Segregation of Duties No Yes <br />Independent Monitoring No Yes <br />Written Policies and Procedures No No <br />Safeguarding of Assets Yes Yes <br /> <br />Source: Data compiled by the Office of the County Auditor <br /> <br />Conclusion <br /> <br />We commend the Department of Water Supply for its efforts to improve cash handling. To further <br />strengthen internal controls over the cash handling process, we've identified some opportunities <br />DWS should: <br /> <br />Disseminate updated policies and procedures to clarify: <br /> <br /> • Deleting receipts <br /> • Making change for payment overages <br /> • Providing ongoing training when policies and procedures have been updated <br /> <br />Executive Summary 3 <br />