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Table of Contents <br /> Executive Summary ...............................................................................1 <br /> AboutUs.................................................................................................5 <br /> Chapter 1 Introduction <br /> Objective.........................................................................................6 <br /> Scope and Methodology.................................................................6 <br /> Definitions.......................................................................................8 <br /> Background ................................................................................10 <br /> Noteworthy Achievements ..........................................................11 <br /> Audit Results <br /> Chapter 2 General Approaches to Collection <br /> Overview.....................................................................................12 <br /> Five Main Actions a Municipality Might Take...............................13 <br /> Table 1: Community Goals ...........................................................14 <br /> Best Practices for Tax Collection Programs................................15 <br /> Chapter 3 Division Performance <br /> Historical Performance................................................................16 <br /> Industry Performance Standards (IAAO).....................................17 <br /> RPT Performance Metrics...........................................................18 <br /> Recommendation 1: Key Performance Indicators .......................19 <br /> Chapter 4 Delinquent Debt and Collection Practices <br /> In-State Debt...............................................................................20 <br /> AllDebt.......................................................................................21 <br /> DataAnalysis..............................................................................23 <br /> Timelines ....................................................................................25 <br /> Chapter 5 Active Parcels.....................................................................27 <br /> Recommendation 2: Payment Arrangements..............................29 <br /> Recommendation 3: Owner Exemption.......................................31 <br /> Chapter 6 Government Parcels ..........................................................32 <br />