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2. Evaluation: Known errors found during the permit review and during inspection are <br />not easily known to permit submitters. This creates common errors to be repeated, <br />delaying the permit approval process and backlogging the system. It has been <br />mentioned the non-residential checklist does not accurately reflect what is required at <br />intake (e.g., code data, type of construction). Educational tools provided to the public <br />are limited and difficult to navigate. County Building Code requirements have <br />common errors that may have avenues for relief. <br />Conclusion: Establish a permit "Most Wanted List" that provides education to the <br />public on common errors and a formal submission checklist, or revamp of current <br />checklists, should be considered to correct issues before submission. Consider <br />reevaluating the County Code for common errors to make the requirement more <br />inclusive without jeopardizing safety. <br />Oversight of the Program <br />Evaluation: Potential concerns for the Building Division's ability to complete permits <br />may be constrained or delayed by other departments. The County permitting process <br />requires a single department to approve the permit before sending it to the follow-on <br />departments for approval. Permits often get stuck in a department due to errors hindering <br />the ability for other departments to review. <br />Conclusion: Considerations to develop an Internal Evaluation Program "IEP" that <br />analyzes quarterly the known gaps or deficiencies within the process. Findings should be <br />reported to department heads to implement remedial action plans to correct determined <br />deficiencies. Potential areas for evaluation should be staffing, processes and procedures, <br />and common errors restricting the approval process. <br />10 <br />2022 Cost of Govemment Commission —County of Hawai'i - Final Report <br />