2022 Report of the Cost of Government Commission

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would not affect application numbers for the DIT either. DIT management expressed hesitancy to enact sign -on bonuses because of its potential it has to negatively affect workplace moral. We did a salary comparison for the five DIT technical positions and found that in all cases, the salary range was below market rate. (Fig.1). NationvAde,JcbDescdprtion S al ary Comparison lr t n Miationni S .tern IS Anaiyst V 63,324, 53,,K34 rni, s, s�rl4 oom , 118,E,35 166,939 142,826. uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuum uuuuuuVuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuVuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu Inton•matiion S s.tems. Anaiyst rV 505,304 93,376 rni,si, n S toms Anaiyest III52�04 4 77 r,1100i. is, ..... �. ................. sall4n r mi 5, t 3,7• 104,5315 Fig, t ., Otiery on uses @two pOib t.nn)st n eld'ki , tonal requirements, ll riig Mh the work OXpedeince requireimenta For example, Ihnrd'rannab ri System Analyst V, 6 yrs work experience fi t chle or"s rde re ,,. Looking at the capacity of the DIT help desk alone, we found that there are a total of 4 help desk personnel who handle 8,000 tickets a year, and a 625 to 1 help desk ratio. For every one help desk employee, there are six hundred and twenty five county employees to support. The industry recommendation is 75 employees to 1 help desk personnel. When we add together the 625:1 ratio, 8,000 help desk tickets, and the additional duties of installation and configuration of new computers and hardware on demand, it is evident that the help desk is at capacity and needs additional staff. Looking to reduce waste within the County, we turned our focus to computers and the supporting hardware. We found that the County does not have an equipment lifecycle management process/program in place. There is no formal way to cycle around the computers/equipment. Instead, each department orders computers and equipment as needed. This causes the help desk personnel to react on demand to install/configure the new computers/equipment. We corresponded with Director Scott Uehara on this topic and he was aware of the need. He estimated with 8 additional staff, and an additional $1.5M for equipment to his budget, it would take 3 years to implement a full lifecycle. This would include changing the existing equipment ordering process. 16 2022 Cost of Govemment Commission —County of Hawai'i - Final Report