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Table of Contents <br />Executive Summary.............................................................. 1 <br />AboutUs................................................................................ 4 <br />Chapter 1 Introduction.......................................................... 5 <br />Objective, Scope, and Methodology......................................10 <br />Noteworthy Events................................................................11 <br />Chapter 2 Audit Results ..................................................... 12 <br />Results of Comprehensive Accounting of Credits... 14 <br />Visual Flow of Credits.............................................19 <br />Complex County Code ............................................. 20 <br />Recommendation 1 .................................................22 <br />No Administrative Rules .......................................... 24 <br />Recommendation 2 .................................................24 <br />Incomplete Written Policies and Procedures......... 27 <br />Recommendation 3 .................................................28 <br />Minimal Monitoring and Program Oversight.......... 29 <br />Recommendation 4 .................................................30 <br />Recommendation 5 .................................................30 <br />Insufficient Segregation of Duties .......................... 31 <br />Recommendation 6 .................................................32 <br />NoTraining............................................................... 33 <br />Recommendation 7 .................................................34 <br />