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Systems Support implements, monitors, and manages the County network and information <br />systems. Provides support, coordinates maintenance, and resolves problems with the system <br />servers. Oversees Department of Technology's procured hardware which encompasses network <br />communications, VOIP systems, Firewalls, and related equipment that protect the County <br />information systems. Oversees DIT procured software for network security, virus protection, email <br />servers, file storage and data backup. Analyzes, identifies, and conducts problem resolution for <br />the DIT network, server, and workstation -based software systems. Researches and implements <br />new technologies for information systems. <br /> <br />The department has two office locations and one base yard location — Hours: 7:45 AM — 4:30 <br />PM, Monday — Friday <br /> <br />East Hawai'i <br />1990 Kino`ole St. Suite 105 <br />Hilo, HI 96720 <br />Phone: (808) 932-2960 <br /> <br />Hilo Basevard <br />630 E. Lanikaula St. <br />Hilo, HI 96720 <br /> <br />West Hawai'i <br />74-5044 Ane Keohokalole <br />Hwy, Building F <br />Kailua-Kona, HI 96740 <br /> <br />Introduction 11 <br />