August 11, 2023 Minutes - Laserfiche WebLink

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MAYOR'S COMMITTEE ON PEOPLE WITH DISABILITES Friday, August 11, 2023 Public Member, Karen Ridel shared that some people who participate in the Shared Ride Program have had concerns regarding traveling over 4 miles. These individuals have explained to her that they do not know when their 4 miles have ended, and are afraid to pay out of pocket if and when the ride exceeds 4 miles. Mass Transit, Tiffany Kai explained that they have asked their Shared Ride Program drivers and operators for feedback regarding this specific situation and their drivers have informed them that this has not happened yet. The reason being, the driver or dispatcher will ask the rider what the destination will be prior to the ride, and if the location is over 4 miles per trip, they will address this with the rider. Mass Transit, Tiffany Kai explained that if the routes change or expand, Paratransit will expand. Paratransit will always follow the fixed route. Mass Transit, Kasie Kailikea shared that the flex route program and HCEOC will provide service on some rural routes by picking up an individual from their home and taking them to the nearest bus stop, as long as it is within a mile. Public Member, Karin Ridel asked if Mass Transit will pick up stranded individuals during a natural disaster emergency. Mass Transit Administrator, Victor Kandle explained that Mass Transit works closely with Civil Defense, and have been responsive to requests during emergency situation. Mass Transit is in the process of hiring an individual who will be more responsive on social media. Committee Member, Efford asked if there are additional vans on order for MTM Paratransit for the influx on new participants, and if there is a strategic plan for individuals who live in rural areas from a bus to Paratransit. Mass Transit, Tiffany Kai explained that Mass Transit currently has 7 Paratransit vehicles, and are working with MTM on adding more vehicles. Tiffany shared that they are working on a grant to get additional Paratransit vehicles, and that from July of 2022 to June of 2023, the ridership went up almost 200 percent. Committee Member, Efford explained that the County leadership is so supportive of their team and getting funds, so he feels that they are in a good spot and going to a better spot. Mass Transit, Zachary Bergum explained that they are working with different vendors this week to provide a better app service, so riders can view on their phone when the bus will arrive, or if it is running late. Mass Transit, Tiffany Kai shared that if anyone has questions regarding Paratransit or Taxi or they can contact her. Tiffany explained that Mass Transit is sending out a survey which will be going out at the end of August. 3