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• Continual communication with Client and project team <br /> • Early consultation with applicable Federal, State, and County agencies as well as <br /> key community stakeholders <br /> • Allowing for sufficient time to prepare required reports while meeting Client's <br /> timeline requirements <br /> • Encouraging constructive review and comment and maintaining an open-door <br /> policy of in-house commentary <br /> • Management's commitment to quality and professional standards of planning <br /> services <br /> • Utilizing the most experienced and skilled personnel available <br /> • Providing sufficient personnel to staff projects <br /> • Continuing education and training of staff <br /> • Maintaining quality of production and office facilities <br /> These practices provide the foundation upon which Munekiyo Hiraga has built its quality <br /> control program. The program utilizes various internal controls, reviews, standardized <br /> procedures, and checklists. <br /> Illustrative of this process, upon receipt of the Notice to Proceed, the Project Team is <br /> selected. Generally, the project team will consist of a Principal in Charge (PIC), a <br /> Manager, Senior Associate, or Associate, and an administrative support staff person. <br /> Prior to the start of production of the report/application document, the Project Team meets <br /> to review the project scope and background. Production tasks are assigned to members <br /> of the Project Team and a preliminary production timeline is established for the <br /> report/application. At each stage of production, the Project Team reviews the <br /> report/application and may seek input from other staff members who are not assigned to <br /> the project, but who have familiarity with the project area, project scope, and/or key issues <br /> related to the project for government agencies and/or community stakeholders. <br /> Additionally, Quality Control (QC) editors are assigned to the Project Team. The QC <br /> editors are Associates, Managers, or PICs who are not associated with the project. <br /> Documentation preparation and reviews, therefore, involve strict standards to ensure <br /> accuracy and quality. <br /> Munekiyo Hiraga believes that its disciplined quality control process is essential to the <br /> production of quality documents for our Clients. We continually review our quality control <br /> review process to insure that the highest professional standards are met. <br /> Page 4 <br />