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NEW BUSINESS <br />Complainant Darlene Rose is called to the front and sworn in by Deputy <br />Corporation Counsel Noda. Ms. Rose indicated that she wanted her hearing in <br />open session. <br />Deputy Corporation Counsel Noda noted that Fire Fighter Brigoli was not <br />present. <br />Ms. Rose provided a summary of her case which occurred in December 2009 in <br />the Black Sands Subdivision area. She became ill and the paramedics were <br />called to her home. Ms. Rose noted that the EMT who assisted her performed <br />his job perfectly; she had no complaints of the workmanship or quality of care <br />she received. It was after she was taken into the ambulance to be transported to <br />the hospital that she noticed a change in character in the EMT. She was cold <br />and requested a blanket. The EMT refused to provide Ms. Rose a blanket, came <br />very close to her face, his eyes wide and showed her his teeth and seem very <br />agitated that she had requested a blanket. Ms. Rose stated that it was a very <br />frightening experience for her in that she was in an ambulance, a closed area, <br />and this person changed. This is the reason Ms. Rose felt that she needed to <br />report this incident. <br />Chair Bowles asked Ms. Rose what she desired as an outcome. <br />Ms. Rose stated that she wants to make it known that bedside manners matter. <br />It was frightening to be alone even though it had nothing to do with the quality of <br />care she received; the EMT did everything expected ofhim except to give her a <br />blanket that was requested. <br />Deputy Corporation Counsel Noda asked the Commission if anyone had <br />questions for Ms. Rose. <br />Chair Bowles called up Chief Oliveira to present his observations. <br />Chief Oliveira stated that upon receiving the complaint, the matter was reviewed <br />and investigated and appropriate action taken. Unfortunately, when an <br />investigation is done, what actions the Department takes with the employee <br />cannot be disclosed. Chief Oliveira did provide Ms. Rose the assurance that the <br />matter was addressed, and is confident this was a remote incident that wouldn’t <br />be repeated. <br />Chair Bowles noted that he didn’t know what other action could be taken at this <br />point as Chief Oliveira has responded. <br />Commissioner Taniguchi moved to exonerate this matter based on testimony <br />provided by Ms. Rose and Chief Oliveira. The motion was seconded by <br />Commissioner Henkel and carried unanimously by voice vote. <br />9 <br /> <br />