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County of Hawaii Department of Human Resources Procedures Division: Labor Relations Effective Date: March 1, 2015 Subject: Internal Complaint Procedures References: Rules of the Director, Chapter 6, Internal complaint procedures; Rules of the Merit Appeals Board, Section 104-1, Appeals to the Board; Rules of the Merit Appeals Board, Section 104-2, Filing of appeal; Hawaii Revised Statutes, Section 76-1 1, Definitions; Hawaii Revised Statutes, Section 76-41, Performance appraisal systems; failure to meet performance requirements; Hawaii Revised Statutes, Section 76-42, Internal complaint procedures; Hawaii Revised Statutes, Section 89-6, Appropriate bargaining units Purpose: To outline the County's internal complaint procedures for employees and members of the general public POLICY Hawaii Revised Statutes, Section 76-42, Internal complaint procedures, requires that the Director promulgate a uniform plan for the creation of internal complaint procedures in the various departments under the jurisdiction of the County's Merit Appeals Board. Rules of the Director, Chapter 6, Internal complaint procedures, further requires that the Director promulgate uniform County-wide internal complaint procedures in conformance with Hawaii Revised Statutes, Section 76-42. These procedures afford employees and members of the general public the opportunity to file internal complaints and have them addressed as informally as possible in a timely and uniform manner. Complaints may concern personnel and other actions affecting employees and members of the general public. These procedures supersede all existing policies and procedures within the County regarding internal complaint procedures. DEFINITIONS "Appointing authority" means a department head or designee having the power to make appointments or changes in the status of employees. "County" means the County of Hawai'i. 1