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III. A complainant shall have the right to be represented by a person or persons of the complainant's choosing at any stage in the presentation of the complaint. IV. By written mutual agreement, time limits within each step of this procedure may be extended. V. Whenever possible, a complainant shall be interviewed to ascertain the details of a complaint. The interview and subsequent steps taken to respond to the situation shall be documented. VI. A complainant shall be notified of an investigation's progress in writing at reasonable intervals whenever a decision maker or designee is unable to complete an investigation within the time periods allotted by these procedures. VII. Whenever possible, all proceedings relating to a complaint filed by a member of the general public shall be conducted during the hours of 7:45 a.m. to 4:30 p.m. Hawaii Standard Time (HST), Monday through Friday, at times convenient to the complainant. All proceedings relating to the handling of employee complaints shall be conducted during the employee's work hours. VIII. Requests for any relevant information by a complainant to investigate and process a complaint shall be in writing. Upon receipt, the complainant shall be furnished the information within seven days, provided that the information does not violate the privacy rights of other individuals. SPECIFIC REQUIREMENTS I. For initial allocation, reallocation, position redescription, and initial pricing issues, the filing of the formal complaint at Step 1 of these procedures shall be considered a request for an administrative review by the Director as provided by Chapter 4 of the Rules of the Director. Appeals from an administrative review shall be in accordance with the Rules of the Merit Appeals Board, Sections 104-1 and 104-2. 4