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• Implemented daily training program with the local team of specialists focusing on the art of emotional <br /> and psychological selling,improving conversion rates by 15 percentage points <br /> • Introduced and educated Brand Ambassadors of our jewelry partners throughout the east coast to <br /> Wellendorff's sales concept for their respective Academy rollouts and conducted product training <br /> sessions for all team members;conducted 2 month training sessions with the sales teams of key partners <br /> • Worked with Concierge, Asian Marketing, and Butler Service teams, to introduce, educate, and <br /> implement incentive programs, to increase brand awareness on the property and address customer <br /> service issues;trained more than 90 individuals throughout the hotel <br /> Product Sales Manager-DFS Group,Louis Vuitton Moet Hennessey(LVMH) <br /> Marc by Marc Jacobs/Marc Jacobs Collection/Michael Kors -February 2014 to February 2015 <br /> Chloe/Alfred Dunhill/Ermenegildo Zegna-September 2013 to February 2014 <br /> • Developed and executed sales strategy and led the Sales team for all 3 brands within my portfolio with a <br /> combined annual sales volume of$26M(MMJ/MJC/MK)and$18M(Chloe/Dunhill/Zegna) <br /> • Led a team of+27 sales staff and 2 supervisors to deliver a superior luxury service experience <br /> • Exceeded budget by+5% and net profit by 1.5 percentage points <br /> • Acted as brand ambassador responsible for promoting and maintaining brand image,delivering brand <br /> training and communicating guidelines and strategies to all supporting departments <br /> • Performed market analysis in competing markets,weekly competitive shops,SWOT analysis,and data <br /> and sales trend analyses to drive market share and develop and improve product assortment <br /> • Developed strategies to drive flow of dead stock through markdowns,transfers,or exits <br /> • Implemented a clienteling program and nurtured the customer relationship <br /> • Coached and developed direct reports through ongoing 1:1's, brand trainings, on the floor <br /> observations,and annual performance reviews <br /> • Ensured guidelines and procedures were followed and maintained to protect assets and maximize <br /> productivity <br /> • Worked alongside brand executives and corporate counterparts in the disciplines of Planning, <br /> Merchandising,Finance and Accounting,Marketing,and Operations <br /> Hermes Boutique Manager-DFS Hermes,A DFS and Hermes Paris Joint Venture <br /> June 2003 to September 2013 <br /> • Dual role of Operations Manager and Buyer controlling all financial elements relating to P&L and <br /> delivering$24M in annual sales <br /> • Hired and coached award winning sales team of 12,including 1 Assistant Manager,2 Supervisors,and <br /> 9 Sales Associates focused on sales conversion and delivering luxury customer experiences;individual <br /> sales associates generated+$5M each <br /> • Exceeded budgeted sales by an average of +10% throughout tenure and exceeded net profit by an <br /> average of 2 percentage points <br /> • Planned merchandise assortments and placed semi-annual market buys in Paris for 14 product <br /> divisions while diversifying our customer base and balancing inventory levels; classifications ranged <br /> from$25 home good soaps to$200K crocodile,gold,and diamond handbags <br /> • Implemented and managed client outreach program,identifying VIPs and building the lifetime value <br /> of these clients through individualized services and special orders to 30% of total annual sales <br /> • Organized in-store events and animations to entertain clients and drive visits multiple times per year <br /> Held several positions as Assistant Buyer &Assistant Merchandiser (details available upon request) <br /> with Hermes,LVMH,and T&C Surf <br /> August 1990 to June 2003 <br /> EDUCATION&REFERENCES <br /> • Bachelor of Business Administration,Loyola Marymount University,Los Angeles,CA-May <br /> 1990 <br /> • References available upon request <br />