2024-06-28 PL-INT-2024-008114 Townscape, Inc. Category PL.9

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Our mission is"to shape plans that enhance the social,cultural,economic,and environmental health of Hawai'i communities:' With this as our key focus,Townscape,Inc.has established the following guiding principles: • Plan to act;don't just plan to plan; • Consult with diverse stakeholders early and often; • Plan holistically:understand and integrate the many dimensions of the planning puzzle—people,politics,customs,cultures, economics,finance,rules,regulations,environment and ecology,and the natural processes of water and land; • Tell the client and the community what they need to hear;not just what they want to hear;and • Communication is key!Communicate clearly and succinctly. We use these principles to maintain planning integrity in complex situations and work with our clients to develop paths forward.Much of this is informed by .Staff has organized,facilitated,and participated in public meetings,workshops, and community"speak-outs"to gather information and to understand relevant issues in order to shape a workable plan that is beneficial for both the client and the community.One-on-one meetings with key community members or groups are important for building trust and creating well-received community-based plans.Online meeting formats have also been successfully incorporated to our in-person methods of outreach. Townscape,Inc.has demonstrated a high level of technical competence in a variety of planning assignments for both public and private clients. Many of our projects involve coordination with Federal,State,and City agencies,and with community leaders,organizations,and groups. This variety of clientele and working relations provides us with experience in assessing situations from different points of view. We believe that our clients will attest to our skills as planners and project managers.Quality Control is achieved at Townscape,Inc.through a number of project management tools and techniques,including: • In-house project reviews at critical points • Pre-printing review of all major reports for format consistency • Post-printing review of all major reports prior to submitting to ensure that all copies are complete and properly collated. Townscape believes that"smaller is better"for the type of planning that we do.This allows us to as a team and to efficiently communicate with each other,our clients,and the community. Our emphasis on community and stakeholder outreach has sometimes led to unanticipated efforts to understand and/or resolve specific issues that arise.This is the nature of community-based planning and we often absorb some of this additional effort.We also try to address both anticipated and unanticipated strains on capacity and cost through: • Overall Work Plan and Work Schedule for all major projects • Weekly staff meeting to schedule the week's work on all projects • Monthly(or more frequent,as needed)coordination meetings with the project team. TOWNSCAPE