09-19-2025 Board Packet for PC Meeting

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Regular Session Minutes July 18, 2025 Page 5 Assistant Chief Bird provided an update onrecruitment activities, recruit classes, and ongoing recruitment efforts. Finance: Assistant ChiefBirdreported that HPD's overall expenditure target was 100%, with the actual expenditure at 100.15%. The target salaries and wages were100%, with the actual at 113.08%. Regularsalaries and wages were at 98.20%, overtime salaries and wages at 307.35%, and miscellaneous salaries and wages at 177.78%. Recess was called at 10:23 a.m., and the meeting reconvened at 10:33 a.m. New Software:Denise Laitinen,Public Relations Officer, and Major Sandor Finkey, Technical Services, presented on "Versaterm Community Connect," a new technology designed to enhance community engagement and transparency. The system is scheduled to go live to the public on July 30th. The software provides automatic text or email updates to callers when they contact police for service. Updates may include acknowledgment of the call, notification if an officer is delayed, confirmation once the call is completed, and case status changes (e.g., assignment to a detective, referral to the prosecutor’s office, or case closure). Messages are available in English, Spanish, and Tagalog. The system integrates with the department’s Computer Aided Dispatch (CAD) and Records Management System to ensure victimsreceive appropriate case updates. For those without text-capable phones, case information is accessible through a victim portal at engage.hawaiipolice.gov. A survey feature allows community members to provide feedback on their experience with personnel. This feedback will support training, improve customer service, and enhance overall department accountability. Commissioner Lacerte asked if the system allows two-way communication. Major Finkey noted that feedback can be provided through surveys.Ms. Laitinen explained that victims will receive the detective’s contact information to follow up directly. Concerns were raised about delays between text notifications and officer arrival; staff will consult with the developer on possible improvements.Commissioner Lacerte also raised concerns about domestic violence cases; it was clarified that certain case types can be excluded from notifications. Commissioner Botelho praised the program and asked about community outreach. Ms. Laitinen described a multi-pronged approach including media releases, social media, staff training, and coordination with community policing officers. Major Finkey added that community relations officers will distribute materials at public events. Ongoing media campaigns are planned.