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F. POSITIVE OUTCOMES SOUGHT FOR EACH ASSIGNMENT <br /> Whether an assignment involves the preparation of a permit application or a technical <br /> study, the monitoring of proposed legislation, or the formulation of a community <br /> engagement program, Munekiyo Hiraga seeks outcomes that are designed to advance <br /> harmony among all project participants. In this regard, the following outcomes are <br /> emphasized in each assignment: <br /> 1. Mutually respectful working relationships among the client, governmental <br /> agencies, and community stakeholders; and <br /> 2. Managed expectations through a communication framework that is clear and <br /> characterized by trust. <br /> In addition, Munekiyo Hiraga understands the value of effective communication and places <br /> significant value on civil discourse in community engagement activities. It is through <br /> establishing open relationships with agency representatives and community stakeholders <br /> that Munekiyo Hiraga is able to facilitate successful project processing. <br /> G. QUALITY CONTROL AND QUALITY ASSURANCE PLAN <br /> Munekiyo Hiraga's approach to planning is based on respecting the intuitive insights of <br /> our clients, analyzing reliable technical and policy issues, and integrating both to provide <br /> the highest quality of service. <br /> Recognizing the importance of quality control and the desire to maintain a high level of <br /> professional integrity in documents produced by Munekiyo Hiraga, we firmly believe that <br /> quality is essential to a successful planning firm and key to our company principles. To <br /> integrate quality into our corporate values, we strive to naturally blend the following <br /> practices into every project: <br /> • Accurate information gathering <br /> • Continual communication with the client and project team <br /> • Early consultation with applicable Federal, State, and County agencies, as well as <br /> key community stakeholders <br /> • Allowing for sufficient time to prepare required reports while meeting the client's <br /> timeline requirements <br /> • Encouraging constructive review and comment and maintaining an open-door <br /> policy of in-house commentary <br /> Page 4 <br />