2025-06-24 Merit Appeals Board Minutes

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Merit Appeals Board June 24, 2025 MS. TOKIHIRO: Yeah. So, they have added more positions over time—I mean, not specifically for this project, but just in general as the County builds more IT resources and things like the laptops. There were a lot of departments that got new technology after COVID and so, there has been an increase to IT staff. When it comes to this specific new software project, we’re also going to have support from the Implementor, CherryRoad, for a period of time once we go live. And I think we’re going to have to evaluate ongoing maintenance through them as well, just because the software is so specific and our IT Department is tasked with a big task already, by keeping all our servers and computers and phones and all of those things—working. And so, they won’t, probably, be able to handle maintenance of this new software all on their own but, yeah, it’s an area that we continue to build, especially as concerns over the last few years related to cyber security and things of that nature. MR. THOMAS: So, is there a designated team that people can call when they don’t know how to do something, instead of just jumping in and breaking things? MS. TOKIHIRO: Yes. So, we have an IT Helpdesk. So we always encourage people to contact the Helpdesk. So, they can either contact them by phone or send an email. And so—and then they’re very responsive. We, actually, have IT staff that have been positioned in different buildings. So, for example, I believe we have two, possibly, IT staff that are—that have desk space in, I believe, the Real Property Tax Division, across the street at the Aupuni Center—so that if there’s a help ticket item that comes up for anybody in our complex, then they’re able to respond right away. So, that’s really increased the response times and it’s nice to be able to know Rodney can come to our rescue, right. And then, I believe that there’s someone also positioned in this building because they’re—the actual IT Office is at—on Kinoole Street—at 1990 Kinoole. MR. THOMAS: This is a joke, but I’d love to call them because I’m switching my household from the PC world to the Mac world and I have no clue as to what I’m doing. MS. TOKIHIRO: Oh, my, yeah. Yeah, that’s a— MR. THOMAS: (Inaudible) for those people to come and show me, “No, don’t do that.” MS. TOKIHIRO: That’s a big one. CHR. CABANAS: But if they have questions pertaining to this new system, the questions would be going to Dee and her staff versus IT? Page 20