2025-12-19 Police Commission Regular Minutes

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Regular Session Minutes December 19, 2025 Page 4 on December 3, serving as a guest speaker in a criminology class, discussing careers within the department and answering students'questions. He noted that several students were participants in the department’s internship program. Additionally, hevisited Keaau Middle School for an executive leadership elective class, speaking to students over three class periods across two days. He reported positive student engagement and thoughtful questions,and expressed interest in continuing similar outreach efforts. Interim Chief Mahuna provided an update on departmental promotions and new hires, including the addition of a public safety counselor. Commendationsand Awards: Interim Chief Mahuna reported several recent awards, including Officer of the Month and Quarter awards, andthree commendations involving fourpersonnel. Community Satisfaction Survey Results:Denise Laitinen presented the results of Department website (hawaiipolice.gov) under the Community section. The survey is conducted every two years in accordance with CALEA standards and consists of 37 predetermined questions. The most recent survey was open for one month in February 2025.She explained that the purpose of the survey is to gather community feedback on what residents feel the department is doing well and where improvements are needed. The 2025 survey received 1,321 responses, which was a decrease from 2023 but an increase compared to 2021. There were 907 written comments, slightly fewer than in 2023 but more than in 2021. Overall, results indicate that the community continues to feel the Isl a safe place to live, work, and visit. Trends were generally consistent with the 2021 and 2023 surveys. The highest-rated areas related to officer professionalism include treating people with aloha and respect and demonstrating an interest in helping others. The primary area identified for improvement was “helping me resolve my situation,” which remained below 50% positive but showed improvement over 2023. The most notable increase was a 4.5% gain in the perception that officers did an excellent job. The survey also evaluates civilian staff. Results weremixed, but themajority of respondents felt civilians were professional, respectful, and helpful. While some negative feedback increased regarding assistance in resolving situations, over half of the respondents rated civilian performance positively.