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get a little bit at a time, that’s better than going to court, getting a judgement and still not <br />seeing any return on it. <br />MS. O’HARA: <br /> Do you have those numbers broken down as percentage of <br />delinquencies? What percentages of delinquencies did you receive payment for in <br />those years? <br />MS. LUGO: <br /> As a percentage of the total amount that’s delinquent? <br /> <br />MS. O’HARA: <br /> Yes. <br /> <br />MS. LUGO: <br /> I don’t have that information, but I can get it to you. <br /> <br />MR. TAKABA: <br /> At what point do you write it off? Is there like a magic number? <br /> <br />MS. LUGO: <br /> Well if it’s beyond the status of limitations to collect, which is if there hasn’t <br /> <br />been any activity on the account or a response over six years. Or a lot of our write offs <br /> <br />is because the account is under the name of a corporation that has dissolved and so <br /> <br />there is no longer any legal entity that we can go after. Or the person has just <br /> <br />disappeared and we’ve exhausted all efforts to try to locate them. <br /> <br />MS. SAKO: <br /> We have some that have moved to the mainland. Those are usually the <br /> <br />smaller ones that we’re trying to collect. <br /> <br />MS. NICHOLSON: <br /> Glen, you have a question? <br /> <br />MR. MATSUDA: <br /> In regards to the collections, because the individuals you first try to <br /> <br />work out and get a pay plan with them, is there any particular length of time that you <br /> <br />wait before you any kind of action is taken? Because you have a pay plan with them, <br /> <br />now they’re delinquent two, three, four, five, six months before any kind of legal action is <br /> <br />taken? <br /> <br />MS. LUGO: <br /> You mean if we agree on a payment plan and then they default on the <br /> <br />payment plan? <br /> <br />MR. MATSUDA: <br /> Correct. And they’re still delinquent. <br /> <br />MS. LUGO: <br /> I generally would give them a few months. Try to make contact with them <br /> <br />again and if there’s no response then go ahead and file legal action. <br /> <br />MR. MATSUDA: <br /> So, the period of time, maybe about six months? <br /> <br />MS. LUGO: <br /> Yes. <br /> <br />MR. MATSUDA: <br /> So they got a free six months. <br /> <br />MS. LUGO: <br /> Not generally six months. More like maybe three months. Depends. If <br /> <br />they are making contact with me and couldn’t make their full payment that was owed <br /> <br />15 <br /> <br />