2011-10-25 Water Board Minutes - Laserfiche WebLink

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Mr. Arizumi to help DWS to get everything done on time. Subsequent to that conversation, Mr. Inaba will try to work something out with Mr. Arizumi,the Manager-Chief Engineer said. Mr. Inaba said that when DWS communicates with HELCO, it is usually a customer service representative who handles things, instead of the person assigned to the project. He mentioned a miscommunication whereby HELCO's field person on the Palam project got the tank site wrong. He said he will be working with Mr. Arizumi. Mr. Taniguchi said that DWS should keep in mind that the Department is HELCO's biggest customer; DWS should not be dealing with the customer service person. He said that someone higher up in HELCO should be giving DWS attention. He said that he spoke with Mr. Arizumi at the HWWA conference, and Mr. Arizumi agrees with Mr. Taniguchi. Mr. Arizumi is very customer-oriented, but HELCO should have someone higher up give its biggest customer more attention—not the customer service person. The Manager-Chief Engineer said that he had mentioned to Mr. Arizumi that DWS is indeed HELCO's biggest customer. Chairperson Mukai said that DWS should work with HELCO to get a HELCO employee dedicated only to handling DWS's requests. He said he also talked with Mr. Arizumi and got a favorable response. He noted that HELCO needs DWS, its biggest customer. The Manager-Chief Engineer agreed, and said that DWS should give Mr. Arizumi a heads-up when a project is coming up so that Mr. Arizumi can push from his side. He said that Mr. Arizumi apologized a lot for the delays, about which he was unaware. Mr. Okamoto said Mr. Inaba was trying to set up a meeting with HELCO to find out who can be dedicated to DWS's projects. That person will be invited to DWS's pre-bid and pre-construction meetings. ACTION: Motion carried unanimously by voice vote. 6) HILO: A. JOB NO. 2002-802, CONSTRUCTION OF THE PI`IHONUA RESERVOIR NO. 2 REPLACEMENT: The contractor, Isemoto Contracting Co, Ltd., has requested a 139-calendar day time extension. This request consists of additional time to take delivery of the Motor Control Center(MCC) equipment, complete the installation, and make the system operational, and then demolish the existing water tank and appurtenances. Subsequent to the first time extension request, further revisions were required prior to manufacturing the MCC. This was the main factor behind the delay of delivery of the MCC. Staff has reviewed the request and finds the 139 calendar days are justified. This is the second time extension request. Ext From(Date) To (Date) Days Reason # (Calendar) 1 12/28/2010 11/8/2011 315 Days required to order the MCC, and complete the remainder of the project including demolition of the existing Page 7 of 21 10-25-11—Water Board Minutes js