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complaint. The informal discussion shall be held within the 20 working day limitation as provided in IV-A above. 2. The division head shall render a written decision on the informal complaint within seven (7) working days from the date of the informal discussion. a. The decision shall include a statement informing the complainant that the complainant may submit a formal written complaint to the Director pursuant to these procedures, if the complainant is not satisfied with the results of the informal step. 1) The complainant shall be notified that the written complaint must be filed within seven (7) working days from the date of receipt of the informal written decision. 2) A copy of the Department of Public Works Internal Complainant Form shall be provided to the complainant together with the written decision. C. Step 1 – Director 1. If the complainant is not satisfied with the results of the informal step, the complainant may submit a written statement of the complaint to the Director. The complaint shall be submitted on the Department of Public Works Internal Complaint Form within seven (7) working days from the date of receipt of the informal decision. 2. If the complainant does not utilize the informal step of the procedure, the complainant shall submit the written statement of the complaint to the Director within the 20 working day limitation provided for by IV-A above. 3. The Director shall offer the complainant an opportunity to meet within seven (7) working days after receipt of the complaint at step 1. 4. The Director shall respond to the complaint in writing within seven (7) working days after the step 1 meeting. The written response shall include a statement informing the complainant that the complainant may appeal the step 1 decision to the Mayor or designee pursuant to these procedures, if the complainant is not satisfied with the decision. The complainant shall also be informed that the appeal to the Mayor or designee must be submitted in letterform within seven (7) working days after receipt of the step 1 decision. D. Step 2 – Mayor or Designee 1. If the complainant is not satisfied with the results of the complaint at step 1, the complainant may appeal the step 1 decision to the Mayor or designee within seven (7) working days from the date of receipt of the step 1 decision. 2. The Mayor or the Mayor’s designee shall offer the complainant an opportunity to meet within seven (7) working days after receipt of the appeal at step 2. 3. The Mayor or the Mayor’s designee shall respond to the complaint in writing within seven (7) working days after the step 2 meeting. E. Appeal to Merit Appeals Board If the subject matter of the complaint relates to an employment action taken under Hawai‘i Revised Statutes, Chapter 76, including disciplinary actions and adverse actions for failure to meet