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ADA Coordinator’s Report <br />July 16, 2014 <br /> <br />I received a few calls regarding service animals: <br />A consumer called because her guide dog was charged by a <br /> <br /> <br />neighborhood dog. I referred the caller to the Police Department. <br />An individual was cited by the Police because his service animal was not <br /> <br /> <br />leashed. The service animal was not performing a task related to the <br />individual’s disability at the time, nor was the individual unable to use a <br />leash because of his disability. <br />An individual called because he has a doctor’s note that authorizes his <br /> <br /> <br />having two medical companion dogs and had concerns about taking <br />them to parks. After some discussion, we determined they were <br />psychiatric service dogs. <br /> <br />An individual came to see me because she was being charged $10.00 extra for an <br />airlines ticket to sit in the bulkhead. She believed she was being discriminated against <br />because she needed to sit in the bulkhead because of her disability. Her complaint <br />would fall under the Air Carrier Access Act, not the ADA. The airline said that she had to <br />purchase her ticket over the phone, explain why she needed a bulkhead seat and <br />check in with a customer service representative so she wouldn’t be charged. <br /> <br />A vision keeper for the “Envision Downtown Hilo” Plan met with a representative from the <br />Department of Public Works, Planning and me to discuss one of the plan’s goals: <br />accessibility. This came up in the context of obstructions being placed in the public right <br />of way and creating awareness of the requirement for at least 36” of clear space on a <br />sidewalk. We will be working on some educational materials to distribute downtown. <br /> <br /> <br />5 <br />