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<br /> <br />County mandate that you have to use it at this point. Although we are seeing a greater <br />adoption, people coming on board saying I’d like to use those. I think if it were a <br />requirement clearly it would be a simpler product to roll out, but it works well and we do <br />have it out there. In fact, we’re doing a little troubleshooting on it today and people that <br />use it are upset because they’re so used to it. So that’s a success story in the <br />technology failure. <br /> <br />Mr. Mitchell: Would you believe than at inertia or just that people are someone, <br />sometimes not ready for the change, is that an issue that you had to deal with so far? <br /> <br />Mr. Jacobs: I would have to say that there have been occasions where you know <br />some people will insist that it has to be a wet signature and the form has to be yellow <br />and I’m like, why? Well that’s the way it’s always is. So there’s a kind of a mindset <br />change that needs to happen for some folks once they see how it works and how <br />efficient is for other people I think that’s when start seeing people adopting it, they go oh <br />wow, okay and then they think about how it might work for them and then we work with <br />them on that. <br /> <br />Mr. Mitchell: Thank you very much; back to you Hilo. <br /> <br />Ms. Maddox: So maybe on a smaller scale, but having just driven a grant <br />application over to the County office, is there any thought to allowing electronic <br />submission of the various grant? <br /> <br />Mr. Jacobs: Grants I don’t, I don’t know what the status of the grants are. I know <br />that we have electronic submission for Purchasing and that was, that’s rather new, I <br />think that’s been about a year and a half. We are looking at trying to expand the <br />website and we’ve put up an online services page about a year ago that we have a lot <br />of services on the web that could be done online, but they were scattered everywhere. <br />You had to go here for dog licenses and here for that so what we did is we created an <br />online services page and we brought all those links together onto a single online <br />services portal which we hope to expand some more. Whether grants will happen, I <br />don’t know. <br /> <br />Ms. Kierkiewicz: Don, can you submit permits to like Planning online? <br /> <br />Mr. Jacobs: Not yet, but that is being researched as well. <br /> <br />Ms. Kelly: So all this online stuff, where’s the hardware? <br /> <br />Mr. Jacobs: That’s a good question. It’s a little bit of; it’s in multiple locations at <br />this point. The bulk of our computer equipment right now is located in a room that we’ve <br />setup as a server at Civil Defense here in Hilo and the reason it’s there is originally it <br />was in the Aupuni Center; and three weeks after I started here, there was the Chilean <br />earthquake/tsunami. We had to physically move all the equipment out of that room and <br />take it offline because it is in the tsunami zone. So at that point in time it was decided <br />that that’s probably not the best place to keep it cause you can’t keep it running when <br />you need it. So now it’s all at Civil Defense where they have redundant power backup <br /> <br />6 <br /> <br /> <br />