2014-09-04 Cost of Government Commission Minutes

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the cloud at this point. If we lose our internet connection to the mainland, we don’t get to our data anymore and then you kind of lose control of your data when it’s in the cloud and I’m not sure we’re ready for that. Ms. Kelly: Has the system ever been hacked before? Mr. Jacobs: At this point no, we’ve not have any problems with hacking. We do have firewalls that isolate our network from, you know, the wild, wild west of the internet so. Ms. Kelly: How about viruses and stuff like that? Mr. Jacobs: We still get those on occasion ‘cause people will unknowingly click an email or bring in a USB key and stick it in their machine. I would say 90% of the time our antivirus softwares will catch it, 10% of the time it doesn’t then we have to mitigate that problem for that person. Ms. Kelly: Do you have restriction on personal use? Mr. Jacobs: I don’t know we have any really firm restrictions on it at this point. We do, I think the policy does allow for some you know personal phone calls if you need them or personal use of the internet as long as it’s not impacting your job, it’s not really hard wired at this point. It’s not to the point where we’re saying no USB keys and we would disable all those ports we are not at that level. Ms. Kelly: Do you see, do you think that it would be important to enforce regulation on personal, somebody go check their Gmail or AOL or google, searching or booking ticket online or shopping or doing anything like that? I mean is there a significant waste of time, do you know? Mr. Jacobs: I don’t have a sense of that. I do know on occasions we will be asked by a department head or Corporation Counsel if they are doing an investigation on somebody to provide them information about that person’s usage and activity and we can do that, we only do that on requests, we don’t do that as an active monitoring at this point. Ms. Kelly: Do you have access to each person’s computer? Mr. Jacobs: If we need to, we could and again it’s more of a passive kind of a situation. I could connect to someone’s “C” drive at any time, but we don’t unless we’re requested to. Ms. Kelly: How many other types of equipment do you service? Like laptop or pads or? Mr. Jacobs: We yeah, that’s a really good question ‘cause the pad, the tablets are starting to come out. It’s, we do mostly the PCs and we do all the PCs and laptops and now we’re starting to see some iPad, where some iPad being used by the permitting section they can remotely connect and do things through that. We have had 8