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"Regarding the concerns about the rules, the manager chief <br /> engineer said that there is a rule where by DWS does not allow <br /> transfer once a commitment is made to a property. DWS does not <br /> transfer commitments to another property were no special <br /> agreement applied. So why did they transfer the meter. <br /> Ms. Kahakalau: Thank you Mr. Santiago. We will try and find out the answer from <br /> our respondent who are over here. Thank you very much. Could <br /> you please introduce yourselves and then attempt to respond to the <br /> allegations. <br /> Ms. Villanueva: Aloha Board members my name is Tanya Lee Villanueva and I <br /> work for the Department of Water Supply at the South Kohala <br /> office. <br /> Ms. Keli'i: Good morning I'm Moana Keli'i with HGEA. I'm a union agent <br /> representing Ms. Villanueva. <br /> Ms. Villanueva: Did you want me to touch bases on these allegations? <br /> Ms. Kahakalau: Please address the petition. <br /> Ms. Villanueva: Certainly. Well back on January 16 in which Mr. Santiago is <br /> responding to. Heather Hook had come into my office on January <br /> 15 to sign for a water service and it was for TMK: 5-5-4-21 and at <br /> that time when she came in she had her records that she was a <br /> property owner. At that point, I did contact Calvin Uemura who is <br /> the customer service supervisor in Hilo to confirm that the transfer <br /> of service would be okay. He confirmed that it was okay so we <br /> went ahead and signed Heather Hook for the water service and her <br /> take over date was January 16. We did not do any disconnection <br /> of service, it was called a transfer of service. So all the DWS <br /> personnel did on the sixteen was to go to the meter, take a water <br /> meter reading and bring that back to the office so that we could <br /> allocate that to her water application. At that point Heather Hook <br /> decided to put a lock on her side of the meter. She did mention <br /> that there were person that were living on their land that weren't <br /> owners of the land. So I advised her, I said that's not the <br /> departments responsibility to get involved with personal family or <br /> legal issues in regards to the land. She would need to deal and also <br /> I advised Mr. Santiago to deal with Heather Hook personally. <br /> That's how we actually had left it. Now a day after when she did <br /> lock the meter, Richard did call me at the Waimea office and I <br /> 16 <br />